Smug Contractor THREATENS Them When They Cancel Their Order!! Judge Decides!!
ฝัง
- เผยแพร่เมื่อ 7 ส.ค. 2024
- In this gripping courtroom drama, a homeowner demands a refund for undelivered services, accusing the contractor of missed dates and aggressive behavior. Watch as the judge hammers out the truth amidst a window of conflicting testimonies.
CHAPTERS:
0:00 - James Tyler v. Capital Home Improvement
1:18 - Procedural Issues
4:55 - Capital Home Improvement’s Case
10:32 - Plaintiff’s Mother’s Testimony
11:47 - Damages
13:32 - Plaintiff
17:37 - Decision
20:38 - Print the judgment
#JUDGE #COURT #TRENDING - บันเทิง
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It laughing now are ya big boy?
I love the mouth dropping open as he heard he was not believed. I think he is accustomed to getting away with it.
The window company guy is a total clown. Is he a thief? A liar? A con? A contractor? But I repeat myself…….
LOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOL
This scumbag has NO shame!!! Apparently,he doesn't grasp anything but he will be forced to grasp what goes around comes around!!!!
oh hes going to appeal
lets hope he loses twice!
The reason Threasa is not there is because she is a loose cannon. She can't keep her temper under control.
I think she keeps her mouth under check around him. In my opinion there are consequences for not doing as he wants to demands
Yep. I believe she is such a hot head that she is in the room, hiding behind the camera. Her husband told her to act like she is not there.
The truth
Exactly my thot
I think Teresa is off screen, near Gaynor
40 years in business and he's making a fuss about $1300... Just refund and move on.
for people like him it could be over 1 dollar. Money isn't his issue.
Instead now the entire internet can see what an absolute jackass he is, with the name of his company stamped right along the video.
It was a 300 dollar refund but bring it to courts and you got to pay court fees and time if you lose
@@useridgaf-p6b Just the bad publicity alone isn't worth it for the business.
@@durwoodwhitman8808 That's incorrect. The lost income, time, travel claims were in addition to the refund claim. The judge was unable to award damages for the former.
when the son was attesting to the man's disrespect and condescending attitude towards them - he physically showed that's exactly what he's like.
Been in business 39 yrs and cant refund a bit over $1k? Wow, thats a drowning business 😂
I'd call it poor and shady business. Lousy customer service.
Desperate
@@seanswinton6242 and bad management
It's more likely that they can't afford to set a precedent of refunding customers for work not completed.
@doom4067 There already is a precedent, though... consumer law. So that was a wasted effort, and again, bad managerial skills, lol
Oh sweet Teresa would NEVER speak to a customer like that! And shes so so sick from her stroke that she's standing right behind the camera trying to tell him what to say.
Right!? So irritating!!!
right..thats what i heard too...ive seen other cases where the judge would make the witness leave the room and go somewhere else where nobody was around
She’s so sick from a stroke she’s not dealing with it but can sure sit behind the camera to listen right?
So, Mr President, lied under oath?
@@shahannagrey8427 you'd think it was presidential prerogative to make something up right on the spot... like they were the talent on _whose line is it, anyway?_
His 'smugness' is revolting.
Yeah, He was soo unprofessional in that court appearance. I kept wanting the judge to reprimand him over treating this issue as a joke.
The arrogance is SICKENING!!!
It's like he's spent a huge majority of his life trying to get over on everybody and anybody and now it's coming back to bite him in the ass!!!
He's the definition of entitled boomer
That smug SOB clearly mouthed "I'm not paying" after the decision went against him-19:55. What a rat.
Him laughing at the story of how his business did them wrong doesn't put him in a good light
It's so easy to see just what kind of a person this guy is before he uttered a single word.
Watching the son handle business for his mother is heartwarming.
He and his mom are such lovely people, it's awful they were treated in such a horrible way.
I wish I was as articulate and calm as he is. Great job.
The fact that they saw her as just an easy target to mess around makes me so angry, really glad her son was there to put his foot down and make sure she wasn’t out thousands to swindlers. They both seem so kind, it’s not fair that they got dragged through this by a slimy contractor.
All an act for court.
@@coderider3022 What proof do you have? This lovely son is intelligent, articulate, and prepared, and honest vs. the arrogant, entitled contractor. And the Judge, who has considerable experience assessing credibility, did so in fine form.
I love seeing how shocked this arrogant jerk looked when he lost, justice prevailed!
Spoiler Alert hahaha
Those mocking faces he was making should've been admonished by the Court. Tho there was some *drama* from the Plaintiffs, it's understandable when they're up against blatant a**h****.
Pompous ass.
He shocked because it was a poor decision without really examining the facts. The devil is in the details when you realize the homeowners were being impossible as a tactic and used a medical excuse to justify denying all alternate install dates. When asked about being yelled at the mother was very general, confusing the company's frustration on not being able to get an install date as being yelled at. "No Mam, we can not come Sunday at 3pm our crews are off that day." That is not yelling. As rule, Companies in business that long dont do it by mistreating their customers. Besides, even if true poor customer service does not equal ,"free" goods and services. So, the claim that install company associate was rude just to be rude doe s not hold water. Also, You could tell the homeowner was playing games from the beginning, knowingly okay with everything and having the Install company move forward with custom window production without a signed contract that he knew he could rely on later to win in court. That right there shows you intent by each party. Install Company was trusting, Homeonwer was being devious. (That was slick) Sadly, this is typical in the industry, people will try anything to get something for nothing. The company owner did a bad job of demonstrating the customers uncooperativeness. He could have shown the dates they tried to set and each excuse that was given to prove his point and show the home owners were insincere about completing the job all along. Here the Company had to eat its time, labor and material costs.
Those fast blinks.
I don't know what Gaynor thinks he is going to appeal. There is no contract and no merchandise changed hands. Hat tip to the son standing up for his mother.
Yes.
It must be a different interpretation of a 'contract' in the US. Here in the UK, there is no actual need for it to be written or signed. Here, once 'consideration' has been made, namely the initial payment made by the homeowner, and then accepted by the contractor, then a contract would be in effect. This would then be about whether the contractor is in breach of that contract!
@techscreen321 They have the same concept in US you can have a verbal contract. But clearly the judge didn't believe the contractor.
@@techscreen321 maybe so, but without any written timescale one would be daft to pay a penny, considering one could be left waiting weeks, months or years before the contractor did any work.
@@techscreen321 same here
This contractor was totally unprepared. That's his arrogance. Didn't even submit the contract that he said was done.
Well you heard it here first. Never use Capitol Home Improvement.
Just in case there's another business with that name (It's not unusual, most just don't run into the other), know which Capital Home Improvement you're dealing with.
No need to punish someone else for a coincidental naming.
Social media justice can be best
@@bandwagonbuzzard1617 You’re supporting Capital Improvement, but the poster wants to sh*t-list Capitol Improvement. Totally different spelling, so viewers can know which one is the bad one.
@@SqueakPip only now did I realize I spelled it differently. People get the idea.
Unfortunately Capitol Home Improvement will simply file for a change of business name. With a new name on the "shingle" they will return to their unsavory practices.
You know he sure loves his mama. She seems like she is sweet as pie. You can tell she raised him right. He seems like such a respectable man. Shame on them for treating them that way. I’m glad the judge saw right through those lies.
I don't believe ONE WORD out of that smug business owner's mouth. NOT. ONE. WORD.
Just refund the money and stop wasting the courts time.
Soo... this guy has done 40 years of business without signed contracts?
Exactly, what kind of a contractor doesn't use contracts? I know the kind, they got soft hands and smile alot.
I can believe that he *used* to do work without a contract, since that was common 40 years ago, but times have changed. CYA is the rule of the day.
Exactly. If he would have provided the contract & documentation of attempts to install, case would have been a no brainer.
@@S0SS0Leven lawn services get now have contracts.
@@DonaldBullinger-if1kjI thought I covered that with “…times have changed.” :)
Some such service workers have doubled down on the CYA by wearing bodycams while on the job.
The first instance of this I’d seen was Matt Pitt of Reponut, who started it a decade ago or more. Cameras on his hat, chest, truck, etc..
Gaynor should NEVER play poker. He is completely incapable of hiding his arrogance.
You mean the fact he is an AH?
That smug SOB clearly mouthed "I'm not paying" after the decision went against him-19:55. What a rat.
That comment is perfect. No. Poker wouldn't be good for him.
well, he is actually a woman -- just say-en
You ppl are all idiot, you believe these ppl?.
16:43 you can LITERALLY hear his wife whisper....”They’re standard”......💯😂
18:50 😂The look on his face was HILARIOUS! He didn’t present anything, ESPECIALLY the counterclaim!?
😂😂😂😂😂😂
It looked as if the judge snatched his soul when the verdict was read. I am happy for the plaintiffs.
Nice to know she is still able to help him out while hiding after her "stroke"
We all know she was right there on the sidelines listening to it all!
He keeps looking at her
You could hear her talking for Pete's sake!
That man’s superpower is drying out every woman he meets. His wife is the Cryptkeeper
Yep you could hear that trifling cow too 🤦🏻♀️
What a completely unlikable fellow.
If you are referring to the RETIRED AND LYING contractor then i totally agree. He spoke no truth other than the name of the company.
He's a donkey! Stubborn and stupid.
Reminded me of a sadistic villain from 1970s TV shows.
You can actually feel his arrogance coming through the screen.
He would be vicious -- if he could get away with it.
@@victorsauvage1890oh yes, very viscous….I would not be surprised if he beats his wife.
The superiority complex of capital home improvements is disgraceful and disgraceful to the court. I suspect Gaynor feels he’s above the claimant and the court
His smugness just shows how comfortable he is in lawsuits. This was clearly not the first time he has been sued
Not his first rodeo
…but why be rattled over a lawsuit like this?! It’s no money, these are just “normal” people - nobody should be afraid of going to court. People are just people. Don’t be afraid. :)❤
(Unless you have treated people like sh1t)
Mr. President should have kept all his expressions to himself. Right or wrong you don’t act like that in court.
lemme sniff her hair and see if i remember her
Yeah, his behavior alone could cause him to lose cases.
I was curious to see if the judge was going to say anything about it.
He lost the case within the first minute :))
I wasn’t the only the one who saw that? 😂
Capitol Home Improvement was trying to ripe off the old lady. I am glad the judge saw through Gaynor Lorentzen's misrepresentation. A fair trial is good to see. It is good to see a citizen representing his mother get justice.
Go back to school you ignorant douche.
Capital Home Improvement must really be hurting. They really needed that $1500. Reputable companies dont do this.
Hurting from self inflicted wounds?
Everything about window man screams dishonesty.
And all the while it sounded like Theresa was in the background coaching him through what to say. Bizarre.
I agree!!
I think it was her off screen, he did say they shared an office🤔
I hope it was her, otherwise his office is haunted.
Agreed!!!
it was very likely her in the background. I completely believe the plaintiff's account of the details, and this Teressa person likely did act very unprofessional, and didn't wish to be subject to cross examination regarding it, which is why this Gaynor person came "out of retirement" to represent the company. Likely there of a family connection there, and he believed he got away with similar complaints in the past, and was over confident he would again.
This is a common contractor. Smug and sneaky. Not all but most.
as a contractor i approve this message
I'm only 6 minutes in and I find Gaynor's arrogance and smugness distracting and annoying.
It may be time for Gaynor and Theresa to actually retire
They cant, they have to support scumbag welfare recipients like yourself.
Shame on him as his wife. Time to retire. Oh and we all know his rude wife was right there. We could all hear her! 🙄
I thought so too but, if Teresa was, in fact present, wouldn't Mama have seen her? Someone may have been coaching but it probably wasn't Teresa.
The judge could have called for her to testify demanded all documentation about her supposed stroke which i believe was a lie and got her on the stand, a mention that the mother being seriously ill was able to attend but his little witch was not would i am sure have sufficed.
He is so smug that we need to invent a new word for it. Smug is not enough.
I had a similar experience with a contractor. What ever happened to the days when a man was as good as his word, and there was repercussion if he didn't live up to it.
The 1960s happened
Love how his face went from smug to shocked at the decision. He was a total jerk. Don't buy windows from this guy.
Priceless!!!
I get the feeling that that Lorentzen feller is something more than 'smug' -- I sense that he is callous vindictive -- a bad egg.
Mother appears to have raised a solid son. Blessings.
When people talk in this passive aggressive manner BE WARNED!
“Smug” is the perfect definition of the defendant! I can only imagine the mean things they are saying about this nice lady in their office during this trial. With this kind of attitude I don’t know how they have been in business for 39 years
Wow... not even knowing the facts yet, i already hate that guy. So rude and arrogant.
Spoken like a true douche bag
There was no signed contract and he kept putting them off for bigger jobs. I also believe his wife yelled at the lady. These shady home improvement contractors make me sick. Glad son and Mom prevailed.
Everybody who sees that clip will react exactly the way you have.
"I get a paycheck every Friday."
As do countless other RETIRED Americans. 🤣
Mr Scam Artist was so confident he was gonna win he thought "I'm not showing up for this...I'll attend thru video." Entitlement!
That knocked that smug look off his face LMAO
the plaintiff could pass for a lawyer. that was a smooth delivery every time he talked. good job!
let's make sure we all crowd work on this issue. Seeing the disgraceful behavior of the defendant means EVERYONE must be notified about this terrible firm.
Is that a local or regional paper? We can run a full page spread about the fraud and bad behavior
That guy wasn't smug. He was terrified Teresa was going to beat him.
Just an amazing level of arrogance. Why did he even bother trying to argue that weak defense in court?? He should have just returned that woman's money, and been done with it.
Bless this man's heart for helping his Momma.
3 seconds in and i can see how smug the defendant is.
If this company was so successful for so many years why bother with a $1000 refund?
He married mother Teresa... never a harsh word in 45 years!!! Liar liar pants on fire
😂😂😂brillant and true 😂😂😂no harsh words in 45 years of marriage, living and working together 😂😂😂
The real reason she is not on camera, though she is in the room faking illness, is because she cannot behave herself. She would show herself in front of the judge.
@@MrGillard bingo 🤣
I havent heard that in a long time. It brings back some pretty funny memories.
Technically, calling her mother Teresa with her bad business etiquette would be accurate.
Mother Teresa refused to give pain meds to her suffering patients because "suffering brings you closer to god."
I did not believe the Contractor. Don't claim you got a Signed contract, if you don't.
Yup, he should have had standard terms of business that were published on his website and cited the payment of the deposit as a clear intent on the part of the Plaintiff to form a contract.
A signature is only one way to demonstrate that clear intent. It's easy to argue that payment of a deposit also demonstrates that clear intent.
@@BaalsMistress Meh, no. It's "easy to argue" that, but it is a failing argument, a waste of time to pretend that matters. It does not matter what they have on their website, unless the order was placed through the website and during that process the terms were agreed to with the equivalent of a digital signature.
You have it backwards. The payment of a deposit was with the intent to have windows installed. They never were. The receipt of the deposit was the same, an obligation to install windows. It didn't happen so even if you want to claim there was an implied contract, there is still a matter of reasonable due diligence to fulfill that contract. If the contractor had supplied evidence of attempts to do so, that would be a different matter. Failing any of that, all the evidence shows is their agreement was to install windows and they didn't.
This whole thing was over the second the judge noted there was no contract. Kudos to the plaintiffs for how calmly, clearly and concisely they presented their side.
I don’t believe a word out of Gaynor’s mouth… hope a lot of homeowners see this!
Spanaway, WA homeowners beware!
Gaynor as a human beings name is just wild 😂
No matter how right you think you are if you act like a jerk in court no one is going to side with you
That's completely false. Someone might be cited for contempt of court for their behavior but otherwise it is all about the facts (or lack thereof) of the case.
@stinkycheese804
incel
I saw him say he’s not going to pay it. Liens are amazing. I saw Bank of America had a lien put against them once for failing to pay a lawsuit and the sheriff came and started taking stuff out of the bank.
I work in construction, never treat clients this way ever. I try to remeber their pets names and let them know when I arrive and leave. I communicate every step. Its why our reviews are steller and why we get call backs. Dont do this sht to customers.❤
During his opening statement I was like “Oh well those have to be custom windows”, but 3 standard small windows?! There’s no excuse to not have those in stock or not able to have them in a couple days. Hats off to the son, there’s nothing better than a man sticking up for his momma ❤
(Obligatory "I agree with the plaintiff" because people can't separate facts from emotions) He said that all windows are made to order, not that they are custom. No window company keeps windows in stock. That's what Home Depot is for.
Well, he's not completely wrong in actuality. That's how that works actually. MOST distributors stopped selling standard stocked windows during Covid. Window distributors don't really keep standard stocked windows around. Only very recently has that changed back and standard windows are back in stock. But it's still hit and miss. There's also always the possibility the "standard" sizes aren't in stock and thus, you have to order them custom. That's another rule that all my distributors changed. You can't just wait for the stocked product to come in (well you could, but you don't get a timeline with that) so you have to end up custom ordering a "standard" window. But most thing are back to normal now, albeit distributors have kept quite a few covid rules that benefit them. He wasn't actually lying there though as a contractor. You'd have to go to a box store to buy them and pay a huge mark up. And hope they have the standard size in. Because there's a dozen "standard" sizes.
@@jonny-b4954 Original date for installation was September...then kept being moved back until possibly January ....plenty of time to have a standard sized window made by the distributor. If it was the fault of the distributor then the contractor should have asked for a refund. However, I think the contractor would have mentioned that in this case, but he didn't.
My family has been in the glass business for many years (50). Standard windows will fit any windows! It is the casing that is the issue.
The laughing owner is a pompous A! Glad the family won! 💜✌️
If they do those in-house, I can’t see why it would take more than two weeks. If they outsource it to another company, anything over four weeks is ridiculous. Glad they got their refund.
That's nonsense. Literal nonsense
@@kennethney4260 it's not, but I noticed all you do is comment like this. So troll 🧌 🤣 you must be! ✌️
@@kennethney4260 Oh Kenneth it's you again, the expert on all subjects🙄 does mummy know your on the internet?
Oh my, love the look of shock on his face when en he told the tempestuous therese
3 standard size windows caused all these delays and then a court hearing 😂 I am a 65 yr old lady and I could do them! What a pathetic business operation 🙄
This guy is so lucky that dude didn't knock him the F out for yelling at his mom. He has more patience than I would have had.
I am so proud of this young man helping and standing up to these smug aholes. He was so nervous but he did a great job!
It was sort of cringe and you could tell it was very scripted. The Mother had better vocal skills, the son should have just let her speak.
@ArnoldSimpson1970
incel
@@ArnoldSimpson1970court is supposed to be scripted lmao you come up with your questions and arguements before hand. What do you think lawyers do to prepare for a case? Was he nervous sure wasn't cringe though dude handled himself with dignity. I will say i find it odd how critical some of you can be of these people whats your bias?
I totally agree with the Judge's decision in this case
Love how he want from laughing and smug to outright shocked he lost.
To have your company's bad costomer service and work ethnic exposed for less than £1600 is ridiculous.
I don't believe anything the owner says. Nothing.
Gaynor, your courtroom demeanor does you and your business no favors. Your company was recommended to me for remodeling service…..no way after watching your courtroom display and hearing the fervent background coaching.
Good for you, have to love the power of social media!
Liar
I see a WA state flag... what area is this?
Amen!! I hope & pray EVERYONE in his area sees this video!!! So they won’t ever hire them and this smug jerk will be FORCED to retire!! 😂
Him & his mouthy wife Teresa 🤨💯
@@garyfasso6223 Western WA including King Co.
Nothing worse than a sleazy businessman, and he fits the bill perfectly.
That whole "we custom order every window" schtick might work for bilking customers out of their hard earned money but the judge had evidence to the contrary as provided by the plaintiff.
Angry man with an angry wife, give back the money, now!
Having just about got to the end of a 2 year ride with a contractor who said it would be only 6 weeks, this was very satisfying
Oh that’s priceless his expression!
He is so used to getting his way, and she was telling him under the whole testimony!
There is *NO* way this man is going to pay that. You can see it in his core, he's above the law. He'll drag it out to his grave.
If son gets to read this. WELL BLOODLY DONE.
Why did you write "well bloodly done"? Bloodly is not a word, that's why it's underline in red. Bloody well done works. Or, Done bloody well.
great son
Yes I Love how he handled his mother’s awful situation he was so respectful and polite!
He’s wasn’t cursing or shouting just allowing the cold hard facts to speak for themselves which is why they won!! 😇 Luv it!!
Unsigned contracts are a rookie mistake. The guy should pay it and move on, before he draws more attention to himself and the business.
I've got some roofers trying to sue my mother for work done on her home but the agreement for the work was done by a family friend who has absolutely no say or permission to tell them to begin the work.. the roofers have told me on many occasions and on a recorded phone call that my mother never verbally or by writing agreed or told them to do anything it was the family friend so I'm anxious for this to go to court
It's a good thing he still gets a paycheck every week. I'm glad they won.
Imagine being a contractor looking someone dead in the face and trying to tell them that there are no such thing as standard size windows
There is no such thing as a standard sized window.
@@Phreak0matic 36x36
@@OriginCorey the notion of a standard sized window assumes all properties were built at the same time, in the same place, using the same set of building regulations. You may find on a single housing estate the windows are standard
@@Phreak0matic unless your house was designed by you or built by a contractor who decided to order custom made windows, your house was built using a standardized selection of premade window sizes all the way back to the fifties at least. There is not one standard size window, but there are standard sized windows vs custom built windows. One you order from a home supply store the other you order from a window company. Same with doors, cabients, bathroom vanities, shower pans, bathroom fixtures, etc. this house could have had custom built windows, but to say that there are no standard size windows as a defense to explain why you had to order custom windows is a blatant lie. The accurate statement would have been “standard sized windows wouldnt fit in their house because the dimensions dont allow for it”. To be a contractor and only order custom made windows is an absolute sham. Waste of money.
Why is this dude so smug, he provided no evidence. "They wouldn't provide a date for installation", because people go out of their way to pay for window installation but never actually install them. And even if the customer failed to agree on a date, the contractor never completed the service he was paid for (but it seemed another company could).
He provided absolutely nothing. This dude was so smug and so certain right up until his inability to submit documents slapped him in the face.
Well that wiped the smile right off his face 🤣🤣🤣🤣
Narcissists are never confused about their omnipotence.
It's really pretty simple. The guy paid for windows...and for whatever reason, he didn't get windows. Contractor has $1300 dollars extra in his pocket he's not entitled to.
Give the guy his money back.
And the fact that Gaynor who saying "no no no" to wife's testimony before the request was even out of the plaintiffs mouth seems like he was trying to hide something.
That judge wiped that smirk off the contractors face real quick😂
I’m going thru the same thing with my landlord JOCO Real Estate in Olathe Kansas, slumlord, always berating me but if I speak to them the way they speak to me I get threatened with eviction. I feel your pain! Thanks for sharing.
I’m glad the judge through the company’s bs
Clearly Tereasa is just sitting off camera. What a smug A.H.
i loved seeing the dumb look on his face when the judge went against him.
Great judge! Reads the BS like a pro!
I hope someone will adress what they have of claims againts this corrupt business!! Let the phones ring people 🙏🙏🙏 please!!
Judge should have warned the contractor about his courtroom behavior
He wasn't really looking at him I was thinking same thing
Not the judges job! Better to have Gay or act the fool!
His body language and reactions told the judge a lot.
Very simple case. No signed contract. Plaintiff gave evidence of the delay of window installation. Reasonable time period passed. Defendant didn't provide any evidence that there was a contract or testimony of attempts to install them. Defendant essentially put up no defense other than general statements because he wasn't present in the conversations. I'm glad the plaintiff was mostly made whole.
All he needed to do was show the date he ordered the windows and the date they where delivered to him to then install into the customers house. My guess is, they never ordered them and just made up excuses.
Judge had already made up his mind after seeing Gaynor’s response to the first argument. What a sneeze Gaynor is!
Theresa: "You'll live to regret this judge!"
I think Teresa was one of the people in the room that pompous owner of the company was making faces at, while the plaintiffs testified!
It was so nice that the judge knocked the smile off his face!!
I had my whole house done by a company well known in Michigan. I paid a little too much but I agreed to that price. They had to make every window custom as my house was built in 1952. The crew that came out to install them did so in less than six hours. I have a problem with ANY company that says the can't install windows on schedule. So he has been doing this for 40 years? Why didn't he install them on the day he promised?
What a good Son, I’m sending this to mine he needs to step up his game.
Son was smart to Document everything. Too bad they couldn’t record the phone calls but I get the legal issues with that.