I've dealt with this for all 47 years that I've been repairing audio gear. It helps that my website now makes it plain that I ONLY warranty the work I did, and not the whole unit, unless it was completely rebuilt.
Exactly. No way any customer of mine gets away with that. They don't pay, they don't get it back, and under my State law after 90 days I can auction it publicly to recover my debt, balance if any going to the owner. And I fire the customer as well. Don't be a doormat.
Dave, I was in the home improvement business for several years and I must have had the same customer that you have. I called him Never Satisfied. Either, didn't like the job I did or wanted much more than the original agreement. There must be a club where they all get together and compare notes just to see how much crap they can get away with. I'm still with you on your videos.
Considering the guy changes LEDs to light bulbs when just fuses need to be replaced, it isn't a stretch that when taking something to him for one thing and another thing breaks, to think it is this guys fault.
Ah, the good old "You touched it, therefore you are married to it" customer.... nothing wrong with that display, it is as good as any NAD display I've seen.
After literally having everything I owned stolen, moved into a new apartment and well, things were a bit spartan. A neighbor gave me an old stereo, ancient Sharp unit that I remember doing warranty on ever so well. Display lamps would routinely fail on them and are failed on this, I remember the controller also infamously failing on the gigantic control board on the face, so I'll be watchful on that when I convert it to LED's. But yeah, had more than a few customers like that, they foul it up, then expect me to repair their screw-ups for free. Look, if you had a heart attack, then take up drinking and destroy your liver, you don't complain to your cardiologist that you need care from that practice for your blown out liver. One thing I was disappointed with in the video, never found out whatinhell the idiot did to the FM jack. My money's on he had something jammed in there and broke it off. I've blown up something I had repaired before, brought it back to the usual guarded greeting, "Hi, I was dissatisfied with the excellent job you did repairing this last time, so I kindof blew it up. OK, actually, didn't notice some frayed wires when I reconnected it, let me know how badly I mangled my foot from this foot shooting?" Got a discount on undoing my unfine work. By the time I got into IT, I'd developed a two scale service rate system. 99.9% of the customers got the usual rates, which were beyond reasonable. But, for that tiny percentage, well, they were like this type and got a premium labor rate just to put up with them. Started in IT doing small-mid sized businesses, already a bit of a niche. So, had a rather stratified market and those "special" clients, yeah, nobody else in the tristate area would put up with them. Hey, you can be an asshole all year long as long as you're paying me $280+ an hour, take your time wasting mine, it's hourly and when your billable hours expire, so does my service call. The balance being, those special clients that just couldn't comprehend the technology due to no ill intent did get a reasonable discount and effort to try to educate them. Oh, the Sharp and the bulbs? That'll wait for a little bit, got a few science projects to clear off the bench first. Two of which quite literally are science projects. The nice thing about retirement is, one can follow one's own interests in projects, so I'm in the process of building a radiation spectrometer for an old smoke detector radiation source, a cloud chamber and ancillary equipment for a software defined radio system. The detector, based off of a design from CERN's educational outreach group.
I had one who spent $$$ at multiple shops and the dealer but couldn't get answers as to the root cause of his problem. He came to me. I fixed one of his issues and pinpointed the other and explained what he had to do to resolve it. He was satisfied when he left with the car and was happy. The next day he calls and starts interrogating me as to exactly what did I do to fix his issue and why I charged so much for diagnostics? Unbelievable!
@@12voltvids got an old Sharp stereo, one of the inexpensive late '90's units that had grain of wheat lamps that would fail even under warranty, that model also infamous for the controller failing due to board flex. I'll eventually clear off some bench space and toss in some LED lamps to illuminate the now nearly invisible display, probably lightly defocus the LED's to spread illumination a bit. Been years, but I remember the degree of nuisance enough to recall the lamp locations. Laser's failed on the changer, not even bothering with it. Everything's ripped to HD anyway.
It looks like those fuses are for the +- 15v & 12v supply (it does not look like it drives the power amp, only +12 to the tuner), which powers the 2 18v, 100ma bulbs. Could the LEDs pull too much current (or shorted) to pop the fuses?
You have to love those bulb issues everyone thinks should take 5 minutes if you can get the bulbs. My old Hitachi SR904 had 4 of the 6 bulbs out. They were not available from Hitachi except if you bought the PC board for back lighting and it was expensive. They were a weird voltage I believe 6.8V. Luckily I work in manufacture of automotive electronics and the sales rep at our mini bulb supplier had a 7.2V bulb with solder leads and he got me a dozen. It's slightly dimmer but will probably last forever. Changing the 6 bulbs took 2-3 hours. I did the same job on my car stereo which had 10 out of 14 bulbs out, that was a 3 - 4 hour job. People just don't appreciate the time it takes to change light bulbs.
Another "fun" customer is one who knows more than you. A few years ago, I was installing VoIP phones in a vet's office after we'd cabled the place with CAT6. The office manager was the vet's wife. She got really upset when I connected my computer to the switch with a CAT5 patch cord. I tried explaining that it wouldn't make any difference, but she knew better because her husband had read some magazines. I guess that meant she knew better than me, with my decades of experience in telecom, computers and networks, not to mention studying electrical engineering in college and Cisco CCNA certification!
I love that stuff, I first reply with "You called me". Or when people are watching over your shoulder offering "advice", I just say "Here you go, have at it!". lol
BTW, I forgot to mention. That rear connector with the blocked insert is called an F connector. Must be a piece of wire in there. When I worked for the electronics store, people would bring in a small TV with the F connector broken on the rear and wanted a new connector. They wanted us to install them. We sold them but not putting them in. Sorry, we'd say.
Some people you can never please trust me I worked with the public for 23 years you can bend over backwards and break your back and still won't be happy
I agree, proper bulbs look best, the ONLY leds that will look decent in these are filamint led strips. If he cant see that display that proves he has bad eyes, so much so he couldnt see the speaker wires properly and shorted the outputs.
That looks as it should and i would probably let him find another tech to satisfy his picky a$$ and the blown fuses are odd. One fuse sure but two? There are no techs in my area so he should be thankful.
I spent 40+ years fixing this kind of stuff. I hated it when people took their stuff home and tried to cook hotdogs with it, or weld a quarter panel on their Chevy pickup and then wanted warranty. Fortunately, I didn't have to get mean about it very often. I always enjoyed the NAD's with the open 18k resistor in the protection circuit. Good money there.
Some things are just unfixable even though they look fixable, and i lose my shirt on those calls. And some customers will make me come back just because they aren't convinced that it's fixed, and i lose time and money on them. It's the downside of service work.
A long time ago i changed a brake light bulb on a customer's car the next day he was back complaining about the brakes squealing i looked at them and they were wore out he wanted me to replace them for free because it started right after i changed the light bulb i couldn't make him understand the too are not related
That is EXACTLY why my shop refuses all but very special cases of car audio repairs such as vintage car stereos that are hard to replace. The average car audio customer knows just enough to be dangerous, wants their errors fixed under warranty, and is usually the one breathing down my neck the hardest while his stuff is in queue for repair. Couple that with the fact that most car stuff is inexpensive enough that repair costs for all but the simplest repairs approach replacement costs and you have a perfect storm for lost profits and unsatisfied customers.
So many dont understand DC voltage. You have to get the polarity right or otherwise you let the smoke out. I have repaired many u its that has been damaged by reverse polarity.
thats why i only fix whats mine , and for the l.e.d if you dont want them to be too bright or give hot spots , file the tip of the l.e.d bulb its going to help difuse the light better
File the tip, and then put a little piece of foil tape on the end, so the light goes out sideways, not directly into the display, more like an incandescent does. Or you can buy "straw hat" leds that come with flat tips already, instead of the typical round lens ones
Yep, people always wanting something for nothing. Next time that customer comes in tell them you are just too backed up and don't have time. Get this stuff all the time when servicing laptops for people. On the repair order I use it clearly states that I only warranty the repair and parts I serviced, nothing else.
They won't stop talking about cellphone guy here today in Sask. What he didn't tell the media is the cops flagged him for using the phone on a public road and he then tried to pull into McDonalds to use their app as an excuse as to why he shouldn't get a ticket.
Oh likely that was the case they saw him on the road using it and the ticket is definitely justified. I see people in their God damn phones all the time and it drives me crazy.
The worst part of any service guys. Job is dealing with customers. It takes a certain kind of person to be able to deal with customer service. Often service technicians are either very good at their job and lack customer service skills or the very good of customer service. And very poor at the job is very rare when you find both.
The display looks as good as any. The customer needs to understand it's a trade off between hot spots and a normal brightness. It didn't have blown fuses when it left, the customer can pay for any further repairs. If he wants the original lights back in it, and you're willing to do that on your own dime, that's mighty nice of you. This reminds me of doing repairs for relatives. hehe.
I'm glad all my work has been for business customers, not individuals. Much of the time I didn't even see anyone. I worked in telecom, computers and networks and have never worked for an employer that went after residential customers.
The customer knows what they did. You need to let them know that you know too. I'd also tell them if they ever expect you to do anything for them ever again they'll pay you now. Because if they don't then they've burned their bridge. Them's the choices. No one needs customers like that. You can also use the no warranty on modification work line on them too.
It's difficult, because the customer possibly doesn't realise that the damage is their own fault, and it's impossible to prove unless they own up to it.
@@dunebasher1971 then it is incumbent on the tech to give the customer a lesson on electricity insofar as it explains the situation. As in there's no way those fuses could blow unless either the outputs were shorted or the amplifier was driven too high up. Other component failure is ruled out because when reinstalled the new fuses didn't pop. That's all pretty simple.
Thanks for the video you know how some people are I had a guy with a Pioneer SX 1250 he hooked up 10 pair of speakers I'm not kidding and he wonders why the receiver blow up gee I wonder why that happened what a dummyHave a better day thanks to the education today on the bench is a H&H Scott 222c I'm excited to get it going it looks stock someone threw it away I found it in the alley Someone by the house contents included I wonder what else could be in there
I don't doubt the guy was being a jerk, but for those against LEDs, increasing the series resistor used with an LED will make it dimmer. I'm kinda curious what those two blown fuses are for. 1/2 amp is pretty small.
That coax connector is an "F" connector, commonly used with RG-59 75 ohm coax for television and FM antennas. If you replace incandescent bulbs with LEDs, you will often need to add a piece frosted or translucent white plastic as a diffuser to spread the light out.
@@12voltvids Wow, well it would probably be a pain, but then you need different LEDs. There are all sorts of LEDs with different brightnesses, different color bands, and different beam widths. Then, you can also use different resistors to limit current flow and regulate brightness. Even after looking through spec sheets for the LEDS, there would likely be a bit of trial and error to get exactly the desired result. The one up side is that if you service more of these receivers, or similar receivers, you would be able to use the knowledge on future devices.
I do have a question so I have a technics sa-gx130 a very beautiful receiver when I bough it it had overload or Protect I fixed it cuz it was dumb but now I stopped using it for a while and I don't hear no sound of second click idk if the resistors are suppose to be extremely hot or not
I had a small sideline job years ago installing automotive remote start systems. I had one customer call me the following day complaining that his care was dead and would not start at all. I drove to his place, which took me a half hour to check out the issue and sure enough it was dead as a door nail. Lifted the hood and the battery had been disconnected. Apparently his sone had removed the battery that morning to boost his car and did not reconnect it. Another time got a call from a customer a week after installed a starter and claimed their alternator had quit. The car has 200k kilometers on it and he was adamant my install was the cause. I gave it up after this and refused to do any more.
This is the type of customer that will haunt you forever ! We have all had them, nothing you do is good enough, and then they expect a lifetime warranty. Then people wonder why we don't want to get involved these days.
Got argumentive about my car too. He drives a bolt, i drive a volt. There is a reason I have a plug in hybrid. Because i only need to stop when i choose to take a 45 minute break when travelling. He has to stop to charge at regular intervals and charge up before continuing. Of course he justifies this and tells me he needs to stop for a piss break and to eat ect. I responded it doesn't take me 45 minutes to do that, it takes 3, about the time it takes to put 25 liters in the tank at the gas station.
@@12voltvids Some customers realy have a knack of winding you up, he probably upsets most traders that try to help him. Re Hybrids vs EV's, Hybrids ensure that you can complete your journey without wasting hours of your life waiting for them to charge, EV's to me make little sense if your journeys required stopping and waiting for them to charge. Even Tesla have sacked their team that managed the charging network.
Had it all over the years myself. You try to help them out and it ends up being your problem. The reason why they came to me in the first place is (whatever it is) is a pile of crap that is just waiting for more faults to appear once you wave a screwdriver at it. No more!
@@user-et1id3hd5i I think most of us liked trying to find the faults, but dealing with customers was not the best part of the job. The worst i found were the A/V enthusiasts that thought the knew better than you and would return gear that was working as good as it was when new. As the saying goes, this would be a great job except for the customers !
When I repaired a unit, it was demonstrated in front of the customer before they went home to blow it up again. I told each and every one of them, the reason it blew in the first place is either a short in the speaker wires, blown speakers or all of the above. I had them sign the receipt which clearly stated the unit worked upon pickup and there was NO warranty, period. Blow it up again and the fucking clock was reset.
Friejd of mine has a 70s Pioneer TX-7500 tuner which he put white and green LEDs in fornthe display bits, but that works as it's not a digital display. And it looks great. Though a digital disay like this I'd stick with incandescents. But boy, when a Canadian is about tonstop saying sorry huh? Look out customer. This is why I try my hardest to be a nive customer. No one is paid enough to deal with that.
I was going to expand my side business and start taking in amps, CD players and tape decks, but it's this kind of crap that reinforces my decision not to. I'll stick to just repairing turntables.
"auto muting(dimming )display", perhaps he doesn't understand this facility? As u said , cranks up the volume to try and increase the brightness and "pop". Great video Dave.
I am missing your vcr vids, any coming, beta? I always pick up something when you repair or service them, no other technician teaches me anything........I would love to see you repair a Sony SL-HF2100 as mine has a faulty flat cable coming from the touchscreen and no one in my country UK can repair it, or should i say will not even look at it, i bet you could though!
6:45 . . . So I put LEDs in . . . You should have left the LEDs in, sent the guy the picture with a "Bright enough for you?" He would have said "great thank you" and you would be done. It is his equipment . . . give the customer what he wants as long as it is paid for, possible, legal, ethical.
I didn’t know anyone still repaired electronics other than video games and cell phones. I contacted Toyota about the stereo in my truck having issues with the display cutting out and they said it has to be replaced because nobody fixes that stuff anymore.
Vehicle manufacturers have never offered repair services for electronic modules - it will always have been straight replacement of the relevant units. Actual component-level repair has always required going to independent specialists, and for something like a stereo, it's nearly always cheaper to replace with a brand-new aftermarket unit that probably offers better audio quality and more features. In many cases, the parts to repair the old stereo aren't readily available any more anyway.
@@resurrectiongarage1506 You can always replace a factory head unit with an aftermarket one without affecting the anti-theft system. And most of the time, the aftermarket units offer more features along with improved sound quality. The only real downside is that you typically need to buy a special interface unit if you want the aftermarket unit to respond to the steering wheel controls because all vehicle manufacturers use their own control protocols, there's no industry standard.
Brightness looks just like my NAD, I think you are good. If I touched an iron I always charged the full bench labor, no exceptions, that was to makeup for people like this guy.
Looks fine to me. Displays always look dim in the shop because it is literally a TV studio. I have so many lights so not only can I see what I am doing but it looks better on camera.
The importance of putting your foot down with customers or just straight up firing them is a big deal. Anytime someone asks you to modify a piece of equipment from spec, if you are even willing to do such a thing, it should be made clear that you will not warranty the work and they assume all the risk. Personally, modifying something like this for someone else is a risk. If you mess up and that thing starts on fire, youre done. If you don't mess up and that thing starts on fire, you're done. If the guy wants a brighter display, he can make the modification himself or buy a new amp. I've worked in IT all my life and it's the same old crap for mechanics, electronics repair, etc. As soon as you put your hands on someone elses property, you assume full responsibility for it unless you tell the customer otherwise and even then they will fight you tooth and nail. Do yourself a favor and charge for the repair. Give them a quote and let them decide if they are going to pay for further repairs or not. This all assuming you know you didn't mess something up, obviously fix your mistakes without charging the customer.
The guy that brought me the unit initially is not the owner he was bringing it in for his friend I repaired the problem he came over he looked at it and said do you think you could make the display brighter with LED I advised against that but he insisted that he thought his friend might have trouble seeing it and would like led so I put in the leds while he went to get me the cash for the original repair and he came back and looked at it and listened to it and said great but it's got hotspots and I said yes it does because led's are directional light sources and you will see Hotspot so he said OK that looks fine I'll take it he brings it back says it doesn't work. He heard it work before he picked it up initially so he brought it back and I replaced blown fuses while I was at it I put the original incandescent bulbs that I had purchased specifically for it in the unit because he had complained about the hotspots. When he picked it up the second time I turned out all the bright lights in the shop so that he could see that the display was perfectly readable under normal lights but my shop is a studio and I have extremely bright lights so that things look great on camera which tends to wash displays out. I do not modify anything for anyone for any reason I don't care how much money they offer and what features they want I do not modify anything away from the factory specification. Liability is the main reason I'm not putting my house on the line for doing a $50 mod for someone if the unit were to ever catch fire for example even if it wasn't caused by the mod. I remember reading in the local paper recently about a house fire that was traced to a ceiling fan that somebody had bypassed the thermal cut out when it failed. When I worked in the business 40 odd years ago one of the things that we used to do was put Headphone plugs on TV's for people, Now in the days of hot chassis you always had to put an isolation transformer on the audio output to prevent that hot chassie from electrifying the headphone Is cord. Our competitor across the street used to also do it and I don't know whether he put an isolation transformer on it or not but there was a problem and he was Found liable for modifying the equipment and was sued and the poor guy lost his house and his business. From that day my boss was freaking out because he knew the guy that got sued, so from that day going forward we did not put headphone jacks on for anyone or do anything and I have never done that myself for anybody else. I might modify something for my own use but once I've done that I will never sell the unit with the modification if I down the road was gonna sell the unit I would reverse it and put it back to factory before selling it for that liability reason. The way the courts work these days if you've got something that's modified and you sell it and it causes someone harm they could see you as a seller even though you didn't do the modification yourself and the same thing goes for people that modify cars change suspension put chips in to add extra power if something goes South the way that lawyers work these days and courts you could find yourself in some pretty hot water and it's not worth it. I mean if you don't have any assets then what can they do but if you've got assets that someone could seize lawyers will take advantage of that and go after you for every penny it's happened before don't leave yourself open to liability.
It's painful when you get repaired gear back in for stupid reasons. Puts me right off repairs. I sorted an old Porsche Blaupunkt last year - made explicit documents on how to wire it in. Mechanic shorted it out on install. P.S. Sometimes a dim display is due to a layer of residue on the inside of the windows, and on the display unit itself, This is commmon with VFD's as they attract dust and smoke.
Put acid on the battery terminals to neutralize the alkaline, THEN clean them off. Little bit of diluted vinegar works well for me. Just have to make sure it's all cleaned out.
The device belongs to the customer, if the customer is willing to pay for LEDs, then install LEDs. Maybe HIS eyesight has dramatically worsened with age.
I work in trades, oftentimes you end up with finishing someone else's job. Then the next thing you know is these all sorts of excuses that you just know you're not getting paid.
I have many offenders right here on my channel that despite giving them directions to send me items in for repair by post because they are either ignorant or stupid ship by fed ex. Then I get hit with broker fees which once the owner finds our that I expect those fees they cut off communication and I am stuck with those fees. Obviously I am not paying 50 to 100 in taxes and broker fees so it goes to collections and then those bastards start calling. Ups and DHL won't deliver so those go back unrepaired but fed ex drops at door and broker fee arrives 2 weeks later. I just got notice that someone has sent me something that has broker fees and ir is arriving Thursday so I am going to wait home all day so when the fed ex guy shows up I can refuse it.
You need to charge by the hour rather than offer a fixed cost. Back in the late '90s early 2000s I used to build web sites on the side to supplement my income. I used to charge a fixed cost, but guess what, they always wanted that little bit more.. Also, it's obvious the blown fuses are user-error and the owner's trying to exploit your good will.
Nobody will pay by the house. As soon as you hit 1 hour they say keep it. There is a local shop that charges 95 for everything that walks in the door and then estimates so high that nobody in their right mind will pay it. When the customer says keep it they fix and sell in their store. My clients never offer to pay up front. If I told someone they had to leave a deposit on the repair they would just leave with it. So when i get an unrepairable unit i make 0 on it. Kind of depressing. That's one of the reasons i left the business 21 years ago. I make a little doing videos and that covers my time. This video might make me 5 or 10 a month but it will do that every month for years. A video I did for the gm car secirity reset has paid for the car over the years.
If you’re too helpless to change a fuse, that’s pretty sad. I would tell him to find someone else to work on it next time… There will be a next time…with this guy.
I used to fix typewriters and later other office machine and I found customers were lying cheating would not pay for things and treated me like 3rd class person they insult you put you down so they want you to know they are above you .
Yes, customers can be a pain in the ass and expect you to marry their device. But sometimes, like this one, easier to do what you did, replace fuses, re-install incandescents, run it for a day and send it on it's way and make them happy (or try, some are never effing happy). Wasn't a huge deal and bad reviews travel faster than good reviews. Now, if it comes back again for something totally unrelated again, not warrantied neighbor. For repeat PITA customers, I just charge more and if they stop coming, good. If they are really a PITA, I just tell them flat out. Sorry, not working on your sh*t anymore. Not everyone is malicious and most truly are clueless.
tell the fool to find you a NAD OEM lamp & see what he says. Next visit will be the remote. He will demand you fix it free since you tested it & started a 5 yr warranty on it ! LFOD !
I don't work on amateur radio either other than mt own. The way I view this is you are licensed you know what you are doing to fix your own radio. If you don't then you are one of these licensed CBers that pollute the airwaves and drive the rest of us crazy. I only work on my own ham gear.
I've dealt with this for all 47 years that I've been repairing audio gear. It helps that my website now makes it plain that I ONLY warranty the work I did, and not the whole unit, unless it was completely rebuilt.
I have always only warrantied the work i have done but they don't care.
Exactly. No way any customer of mine gets away with that. They don't pay, they don't get it back, and under my State law after 90 days I can auction it publicly to recover my debt, balance if any going to the owner. And I fire the customer as well. Don't be a doormat.
They don't care. It's like if you change a tire on their car and the battery dies, they blame you.
@@EJP286CRSKW Yea try to sell a used receiver on the open market these days. I'm glad I'm out of that business.
Dave, I was in the home improvement business for several years and I must have had the same customer that you have. I called him Never Satisfied. Either, didn't like the job I did or wanted much more than the original agreement. There must be a club where they all get together and compare notes just to see how much crap they can get away with. I'm still with you on your videos.
"Since you put brakes on my car, now my radio dosen't work" Welcome to my world
Lol I hear you.
Given how complex cars are these days, that probably does actually happen.
Modern diesel vans can fail due to a broken or failed outside air temperature sensor mounted on the door mirror!
I put led bulbs in my car and the radio gets interference now. TRUE they might be cheap Chinese ones to be honest.
Considering the guy changes LEDs to light bulbs when just fuses need to be replaced, it isn't a stretch that when taking something to him for one thing and another thing breaks, to think it is this guys fault.
Ah, the good old "You touched it, therefore you are married to it" customer.... nothing wrong with that display, it is as good as any NAD display I've seen.
After literally having everything I owned stolen, moved into a new apartment and well, things were a bit spartan.
A neighbor gave me an old stereo, ancient Sharp unit that I remember doing warranty on ever so well. Display lamps would routinely fail on them and are failed on this, I remember the controller also infamously failing on the gigantic control board on the face, so I'll be watchful on that when I convert it to LED's.
But yeah, had more than a few customers like that, they foul it up, then expect me to repair their screw-ups for free. Look, if you had a heart attack, then take up drinking and destroy your liver, you don't complain to your cardiologist that you need care from that practice for your blown out liver.
One thing I was disappointed with in the video, never found out whatinhell the idiot did to the FM jack. My money's on he had something jammed in there and broke it off.
I've blown up something I had repaired before, brought it back to the usual guarded greeting, "Hi, I was dissatisfied with the excellent job you did repairing this last time, so I kindof blew it up. OK, actually, didn't notice some frayed wires when I reconnected it, let me know how badly I mangled my foot from this foot shooting?" Got a discount on undoing my unfine work.
By the time I got into IT, I'd developed a two scale service rate system. 99.9% of the customers got the usual rates, which were beyond reasonable. But, for that tiny percentage, well, they were like this type and got a premium labor rate just to put up with them. Started in IT doing small-mid sized businesses, already a bit of a niche. So, had a rather stratified market and those "special" clients, yeah, nobody else in the tristate area would put up with them. Hey, you can be an asshole all year long as long as you're paying me $280+ an hour, take your time wasting mine, it's hourly and when your billable hours expire, so does my service call.
The balance being, those special clients that just couldn't comprehend the technology due to no ill intent did get a reasonable discount and effort to try to educate them.
Oh, the Sharp and the bulbs? That'll wait for a little bit, got a few science projects to clear off the bench first. Two of which quite literally are science projects. The nice thing about retirement is, one can follow one's own interests in projects, so I'm in the process of building a radiation spectrometer for an old smoke detector radiation source, a cloud chamber and ancillary equipment for a software defined radio system. The detector, based off of a design from CERN's educational outreach group.
I had one who spent $$$ at multiple shops and the dealer but couldn't get answers as to the root cause of his problem. He came to me. I fixed one of his issues and pinpointed the other and explained what he had to do to resolve it. He was satisfied when he left with the car and was happy.
The next day he calls and starts interrogating me as to exactly what did I do to fix his issue and why I charged so much for diagnostics? Unbelievable!
It looks plenty bright to me, Dave !, great video and job!!
Yes it is fine, some get all caught up in the LED upgrade crap.
I feel you wrt LEDs😢@@12voltvids
@@12voltvids got an old Sharp stereo, one of the inexpensive late '90's units that had grain of wheat lamps that would fail even under warranty, that model also infamous for the controller failing due to board flex.
I'll eventually clear off some bench space and toss in some LED lamps to illuminate the now nearly invisible display, probably lightly defocus the LED's to spread illumination a bit. Been years, but I remember the degree of nuisance enough to recall the lamp locations. Laser's failed on the changer, not even bothering with it. Everything's ripped to HD anyway.
It looks like those fuses are for the +- 15v & 12v supply (it does not look like it drives the power amp, only +12 to the tuner), which powers the 2 18v, 100ma bulbs.
Could the LEDs pull too much current (or shorted) to pop the fuses?
Just gotta Seinfeld this fool next time he comes a calling : NO FIX FOR YOU!
Wasn't Seinfeld caught with a screwdriver destroying his stereo for mail fraud?
You have to love those bulb issues everyone thinks should take 5 minutes if you can get the bulbs. My old Hitachi SR904 had 4 of the 6 bulbs out. They were not available from Hitachi except if you bought the PC board for back lighting and it was expensive. They were a weird voltage I believe 6.8V. Luckily I work in manufacture of automotive electronics and the sales rep at our mini bulb supplier had a 7.2V bulb with solder leads and he got me a dozen. It's slightly dimmer but will probably last forever. Changing the 6 bulbs took 2-3 hours. I did the same job on my car stereo which had 10 out of 14 bulbs out, that was a 3 - 4 hour job. People just don't appreciate the time it takes to change light bulbs.
Were the corroded batteries your fault, too!? Display looks plenty bright from here.
Another "fun" customer is one who knows more than you. A few years ago, I was installing VoIP phones in a vet's office after we'd cabled the place with CAT6. The office manager was the vet's wife. She got really upset when I connected my computer to the switch with a CAT5 patch cord. I tried explaining that it wouldn't make any difference, but she knew better because her husband had read some magazines. I guess that meant she knew better than me, with my decades of experience in telecom, computers and networks, not to mention studying electrical engineering in college and Cisco CCNA certification!
I love that stuff, I first reply with "You called me". Or when people are watching over your shoulder offering "advice", I just say "Here you go, have at it!". lol
BTW, I forgot to mention. That rear connector with the blocked insert is called an F connector. Must be a piece of wire in there. When I worked for the electronics store, people would bring in a small TV with the F connector broken on the rear and wanted a new connector. They wanted us to install them. We sold them but not putting them in. Sorry, we'd say.
What a kick in the NADs...
Some people you can never please trust me I worked with the public for 23 years you can bend over backwards and break your back and still won't be happy
Sounds like the people featured on "Just Rolled In" have gotten into home audio gear now.
I agree, proper bulbs look best, the ONLY leds that will look decent in these are filamint led strips.
If he cant see that display that proves he has bad eyes, so much so he couldnt see the speaker wires properly and shorted the outputs.
I would agree. The owner didn't bring it over. Has a friend drop it off.
Pay once, and then free Customer Service forever ;-) . Therefore i stopped my hobby PC Support for over 25 years.
3y ago, i repaired an old seldom Nikon lens for only 25 swiss francs (the value increased from 20.- to 400.-). (4h work) i received a small thank you!
That looks as it should and i would probably let him find another tech to satisfy his picky a$$ and the blown fuses are odd. One fuse sure but two? There are no techs in my area so he should be thankful.
Yes off is right.
I spent 40+ years fixing this kind of stuff. I hated it when people took their stuff home and tried to cook hotdogs with it, or weld a quarter panel on their Chevy pickup and then wanted warranty. Fortunately, I didn't have to get mean about it very often. I always enjoyed the NAD's with the open 18k resistor in the protection circuit. Good money there.
Some things are just unfixable even though they look fixable, and i lose my shirt on those calls. And some customers will make me come back just because they aren't convinced that it's fixed, and i lose time and money on them. It's the downside of service work.
A long time ago i changed a brake light bulb on a customer's car the next day he was back complaining about the brakes squealing i looked at them and they were wore out he wanted me to replace them for free because it started right after i changed the light bulb i couldn't make him understand the too are not related
That is EXACTLY why my shop refuses all but very special cases of car audio repairs such as vintage car stereos that are hard to replace. The average car audio customer knows just enough to be dangerous, wants their errors fixed under warranty, and is usually the one breathing down my neck the hardest while his stuff is in queue for repair. Couple that with the fact that most car stuff is inexpensive enough that repair costs for all but the simplest repairs approach replacement costs and you have a perfect storm for lost profits and unsatisfied customers.
So many dont understand DC voltage. You have to get the polarity right or otherwise you let the smoke out. I have repaired many u its that has been damaged by reverse polarity.
Yea I only service vintage stuff collectors tend to buy like old Rockford amps. They generally know a bit more and are willing to pay well.
thats why i only fix whats mine , and for the l.e.d if you dont want them to be too bright or give hot spots , file the tip of the l.e.d bulb its going to help difuse the light better
File the tip, and then put a little piece of foil tape on the end, so the light goes out sideways, not directly into the display, more like an incandescent does. Or you can buy "straw hat" leds that come with flat tips already, instead of the typical round lens ones
Yep, people always wanting something for nothing. Next time that customer comes in tell them you are just too backed up and don't have time. Get this stuff all the time when servicing laptops for people. On the repair order I use it clearly states that I only warranty the repair and parts I serviced, nothing else.
That doesn't stop them from whinning at you.
They won't stop talking about cellphone guy here today in Sask. What he didn't tell the media is the cops flagged him for using the phone on a public road and he then tried to pull into McDonalds to use their app as an excuse as to why he shouldn't get a ticket.
Oh likely that was the case they saw him on the road using it and the ticket is definitely justified. I see people in their God damn phones all the time and it drives me crazy.
@@12voltvids Now you remind me of "Fine Young Cannibals - She Drives Me Crazy" 🙂
The customer is always right my a**. Whoever made up that lie wasn't in business very long, I'll bet.
Buyers are Liars
The worst part of any service guys. Job is dealing with customers. It takes a certain kind of person to be able to deal with customer service. Often service technicians are either very good at their job and lack customer service skills or the very good of customer service. And very poor at the job is very rare when you find both.
The display looks as good as any. The customer needs to understand it's a trade off between hot spots and a normal brightness. It didn't have blown fuses when it left, the customer can pay for any further repairs. If he wants the original lights back in it, and you're willing to do that on your own dime, that's mighty nice of you. This reminds me of doing repairs for relatives. hehe.
I'm glad all my work has been for business customers, not individuals. Much of the time I didn't even see anyone. I worked in telecom, computers and networks and have never worked for an employer that went after residential customers.
The customer knows what they did. You need to let them know that you know too. I'd also tell them if they ever expect you to do anything for them ever again they'll pay you now. Because if they don't then they've burned their bridge. Them's the choices. No one needs customers like that. You can also use the no warranty on modification work line on them too.
It's difficult, because the customer possibly doesn't realise that the damage is their own fault, and it's impossible to prove unless they own up to it.
@@dunebasher1971 then it is incumbent on the tech to give the customer a lesson on electricity insofar as it explains the situation. As in there's no way those fuses could blow unless either the outputs were shorted or the amplifier was driven too high up. Other component failure is ruled out because when reinstalled the new fuses didn't pop. That's all pretty simple.
Dave, the display is bright enough. Tell the customer to go cram it with walnuts!
Dont run with scissors, dont eat yellow snow, dont kick your dog, dont play in traffick.
Don't say cram it with walnuts. That's probably what he did with the coax connector.
Thanks for the video you know how some people are I had a guy with a Pioneer SX 1250 he hooked up 10 pair of speakers I'm not kidding and he wonders why the receiver blow up gee I wonder why that happened what a dummyHave a better day thanks to the education today on the bench is a H&H Scott 222c I'm excited to get it going it looks stock someone threw it away I found it in the alley Someone by the house contents included I wonder what else could be in there
Once you work on something that belongs to somebody else, it also becomes yours.
Yes its called getting married to old junk, that's why I draw the line on certain things. Like old camcorders with pissy caps.
Yep. That's why I don't do side jobs for other people anymore! Too many clowns.
I don't doubt the guy was being a jerk, but for those against LEDs, increasing the series resistor used with an LED will make it dimmer. I'm kinda curious what those two blown fuses are for. 1/2 amp is pretty small.
That coax connector is an "F" connector, commonly used with RG-59 75 ohm coax for television and FM antennas. If you replace incandescent bulbs with LEDs, you will often need to add a piece frosted or translucent white plastic as a diffuser to spread the light out.
I did put a diffuser and it was still too bright.
@@12voltvids Wow, well it would probably be a pain, but then you need different LEDs. There are all sorts of LEDs with different brightnesses, different color bands, and different beam widths. Then, you can also use different resistors to limit current flow and regulate brightness.
Even after looking through spec sheets for the LEDS, there would likely be a bit of trial and error to get exactly the desired result. The one up side is that if you service more of these receivers, or similar receivers, you would be able to use the knowledge on future devices.
The customers are a big part of why nobody fixes stuff any more!
I do have a question so I have a technics sa-gx130 a very beautiful receiver when I bough it it had overload or Protect I fixed it cuz it was dumb but now I stopped using it for a while and I don't hear no sound of second click idk if the resistors are suppose to be extremely hot or not
How many dollars does it take to change a light bulb ?
It depends on where the lamp post is located.
I had a small sideline job years ago installing automotive remote start systems. I had one customer call me the following day complaining that his care was dead and would not start at all. I drove to his place, which took me a half hour to check out the issue and sure enough it was dead as a door nail. Lifted the hood and the battery had been disconnected. Apparently his sone had removed the battery that morning to boost his car and did not reconnect it. Another time got a call from a customer a week after installed a starter and claimed their alternator had quit. The car has 200k kilometers on it and he was adamant my install was the cause. I gave it up after this and refused to do any more.
This is the type of customer that will haunt you forever !
We have all had them, nothing you do is good enough, and then they expect a
lifetime warranty.
Then people wonder why we don't want to get involved these days.
Got argumentive about my car too. He drives a bolt, i drive a volt. There is a reason I have a plug in hybrid. Because i only need to stop when i choose to take a 45 minute break when travelling. He has to stop to charge at regular intervals and charge up before continuing. Of course he justifies this and tells me he needs to stop for a piss break and to eat ect. I responded it doesn't take me 45 minutes to do that, it takes 3, about the time it takes to put 25 liters in the tank at the gas station.
@@12voltvids Some customers realy have a knack of winding you up, he probably upsets most
traders that try to help him.
Re Hybrids vs EV's, Hybrids ensure that you can complete your journey without wasting hours of
your life waiting for them to charge, EV's to me make little sense if your journeys required stopping
and waiting for them to charge.
Even Tesla have sacked their team that managed the charging network.
Had it all over the years myself. You try to help them out and it ends up being your problem. The reason why they came to me in the first place is (whatever it is) is a pile of crap that is just waiting for more faults to appear once you wave a screwdriver at it. No more!
@@user-et1id3hd5i I think most of us liked trying to find the faults, but dealing with customers was
not the best part of the job.
The worst i found were the A/V enthusiasts that thought the knew better than you and would return
gear that was working as good as it was when new.
As the saying goes, this would be a great job except for the customers !
Some customers could tear up an Anvil I swear.
I didn't know using a cell phone is a drive-thru was illegal.
Interesting video!
P.S. how did you fix the antenna coax input? It was jammed.
I didn't because I don't care. Not making any money on this one.
When I repaired a unit, it was demonstrated in front of the customer before they went home to blow it up again. I told each and every one of them, the reason it blew in the first place is either a short in the speaker wires, blown speakers or all of the above. I had them sign the receipt which clearly stated the unit worked upon pickup and there was NO warranty, period. Blow it up again and the fucking clock was reset.
I did demonstrate it in front of the guy that brought it in for his friend.
Sorry that you get such customers, you're a great guy
How many customer have you had to refuse after a while ?
@@12voltvids have you had to bann them from your property as well I am sure its rare though?
No
Friejd of mine has a 70s Pioneer TX-7500 tuner which he put white and green LEDs in fornthe display bits, but that works as it's not a digital display. And it looks great. Though a digital disay like this I'd stick with incandescents. But boy, when a Canadian is about tonstop saying sorry huh? Look out customer. This is why I try my hardest to be a nive customer. No one is paid enough to deal with that.
Seems like the genius who owns the NAD is a real piece of work.
I was going to expand my side business and start taking in amps, CD players and tape decks, but it's this kind of crap that reinforces my decision not to. I'll stick to just repairing turntables.
"auto muting(dimming )display", perhaps he doesn't understand this facility? As u said , cranks up the volume to try and increase the brightness and "pop". Great video Dave.
"Blew up" ...
hyperboly much?
I am missing your vcr vids, any coming, beta? I always pick up something when you repair or service them, no other technician teaches me anything........I would love to see you repair a Sony SL-HF2100 as mine has a faulty flat cable coming from the touchscreen and no one in my country UK can repair it, or should i say will not even look at it, i bet you could though!
Tell that guy not to bring it back again.
He can bring it back if he owns up to his mistake and pays for it too. Otherwise yeah he's blackballed. Everyone gets one strike.
owned a repair shop for 39 years. I know what you mean. Whereis your Fluke 12? best meter I have ever owned!!
It's here, so is the other new fluke. I have a brand new fluke I bought for 20 bucks I haven't even turned on yet.
I have been out of consumer electronics for years and am surprised anyone fixes the equipment. Some people are a glutton for punishment!
I wonder that myself too.
I like to leave original style bulbs - no LED for me.
Same here
LEDs cheapen the look as well as are wsy to bright. Only way I'll LED us if the gear came that way from manufacturer
Possible He was running a 4 Ohm. Load at high volume ?
Doubt it. Likely had lose strands of wire shorted out. Old guy with bad eyes.
6:45 . . . So I put LEDs in . . . You should have left the LEDs in, sent the guy the picture with a "Bright enough for you?"
He would have said "great thank you"
and you would be done.
It is his equipment . . . give the customer what he wants as long as it is paid for, possible, legal, ethical.
Led was put in as requested and it was too bright. So original bulbs were put back in and it's perfect.
I didn’t know anyone still repaired electronics other than video games and cell phones. I contacted Toyota about the stereo in my truck having issues with the display cutting out and they said it has to be replaced because nobody fixes that stuff anymore.
Vehicle manufacturers have never offered repair services for electronic modules - it will always have been straight replacement of the relevant units. Actual component-level repair has always required going to independent specialists, and for something like a stereo, it's nearly always cheaper to replace with a brand-new aftermarket unit that probably offers better audio quality and more features. In many cases, the parts to repair the old stereo aren't readily available any more anyway.
@@dunebasher1971 except that the stereo has to remain original or you lose some features, plus it triggers some anti theft system
@@resurrectiongarage1506 You can always replace a factory head unit with an aftermarket one without affecting the anti-theft system. And most of the time, the aftermarket units offer more features along with improved sound quality. The only real downside is that you typically need to buy a special interface unit if you want the aftermarket unit to respond to the steering wheel controls because all vehicle manufacturers use their own control protocols, there's no industry standard.
Brightness looks just like my NAD, I think you are good. If I touched an iron I always charged the full bench labor, no exceptions, that was to makeup for people like this guy.
Looks fine to me. Displays always look dim in the shop because it is literally a TV studio. I have so many lights so not only can I see what I am doing but it looks better on camera.
Dave some people aren't happy for what you do! Hey did you ever find out why you couldn't put the antenna terminal on? Did he screw that up?
Nope didn't address that. He uses it only with his CD player.
The importance of putting your foot down with customers or just straight up firing them is a big deal. Anytime someone asks you to modify a piece of equipment from spec, if you are even willing to do such a thing, it should be made clear that you will not warranty the work and they assume all the risk.
Personally, modifying something like this for someone else is a risk. If you mess up and that thing starts on fire, youre done. If you don't mess up and that thing starts on fire, you're done. If the guy wants a brighter display, he can make the modification himself or buy a new amp.
I've worked in IT all my life and it's the same old crap for mechanics, electronics repair, etc. As soon as you put your hands on someone elses property, you assume full responsibility for it unless you tell the customer otherwise and even then they will fight you tooth and nail. Do yourself a favor and charge for the repair. Give them a quote and let them decide if they are going to pay for further repairs or not.
This all assuming you know you didn't mess something up, obviously fix your mistakes without charging the customer.
The guy that brought me the unit initially is not the owner he was bringing it in for his friend I repaired the problem he came over he looked at it and said do you think you could make the display brighter with LED I advised against that but he insisted that he thought his friend might have trouble seeing it and would like led so I put in the leds while he went to get me the cash for the original repair and he came back and looked at it and listened to it and said great but it's got hotspots and I said yes it does because led's are directional light sources and you will see Hotspot so he said OK that looks fine I'll take it he brings it back says it doesn't work. He heard it work before he picked it up initially so he brought it back and I replaced blown fuses while I was at it I put the original incandescent bulbs that I had purchased specifically for it in the unit because he had complained about the hotspots. When he picked it up the second time I turned out all the bright lights in the shop so that he could see that the display was perfectly readable under normal lights but my shop is a studio and I have extremely bright lights so that things look great on camera which tends to wash displays out. I do not modify anything for anyone for any reason I don't care how much money they offer and what features they want I do not modify anything away from the factory specification. Liability is the main reason I'm not putting my house on the line for doing a $50 mod for someone if the unit were to ever catch fire for example even if it wasn't caused by the mod. I remember reading in the local paper recently about a house fire that was traced to a ceiling fan that somebody had bypassed the thermal cut out when it failed. When I worked in the business 40 odd years ago one of the things that we used to do was put Headphone plugs on TV's for people, Now in the days of hot chassis you always had to put an isolation transformer on the audio output to prevent that hot chassie from electrifying the headphone Is cord. Our competitor across the street used to also do it and I don't know whether he put an isolation transformer on it or not but there was a problem and he was Found liable for modifying the equipment and was sued and the poor guy lost his house and his business. From that day my boss was freaking out because he knew the guy that got sued, so from that day going forward we did not put headphone jacks on for anyone or do anything and I have never done that myself for anybody else. I might modify something for my own use but once I've done that I will never sell the unit with the modification if I down the road was gonna sell the unit I would reverse it and put it back to factory before selling it for that liability reason. The way the courts work these days if you've got something that's modified and you sell it and it causes someone harm they could see you as a seller even though you didn't do the modification yourself and the same thing goes for people that modify cars change suspension put chips in to add extra power if something goes South the way that lawyers work these days and courts you could find yourself in some pretty hot water and it's not worth it. I mean if you don't have any assets then what can they do but if you've got assets that someone could seize lawyers will take advantage of that and go after you for every penny it's happened before don't leave yourself open to liability.
It's painful when you get repaired gear back in for stupid reasons. Puts me right off repairs. I sorted an old Porsche Blaupunkt last year - made explicit documents on how to wire it in. Mechanic shorted it out on install.
P.S. Sometimes a dim display is due to a layer of residue on the inside of the windows, and on the display unit itself, This is commmon with VFD's as they attract dust and smoke.
The display is plenty bright it just doesn't look that way with the 10,000 lux in the studio LOL
Put acid on the battery terminals to neutralize the alkaline, THEN clean them off. Little bit of diluted vinegar works well for me. Just have to make sure it's all cleaned out.
Sorry bud, remotes are disposable. Scower the web for a new one.
Yup, this is why I have to lamely “interview” ahh Client before an amp repair, cuz I will not repair something that’s just gone reblowup from abuse 🤦🏼
This is a case of broken customer. Or run difficult 4Ohm speakers this ols amp can barely handle and crank it up till heavy distortion and pop
The audio insert @4:36 🤣👍
Thats for the grammar police assholes
The device belongs to the customer, if the customer is willing to pay for LEDs, then install LEDs. Maybe HIS eyesight has dramatically worsened with age.
Wanted led and then complained that they were a different color and had hot spots.
I don't know what the hell that is but it looks pretty sweet
That's why I always have customers (new ones I don't know) test their stuff before they take it.
He did test it before it left.
@@12voltvids In my shop, he's SOL at that point and banned from further repairs!
I work in trades, oftentimes you end up with finishing someone else's job. Then the next thing you know is these all sorts of excuses that you just know you're not getting paid.
I have many offenders right here on my channel that despite giving them directions to send me items in for repair by post because they are either ignorant or stupid ship by fed ex. Then I get hit with broker fees which once the owner finds our that I expect those fees they cut off communication and I am stuck with those fees. Obviously I am not paying 50 to 100 in taxes and broker fees so it goes to collections and then those bastards start calling. Ups and DHL won't deliver so those go back unrepaired but fed ex drops at door and broker fee arrives 2 weeks later. I just got notice that someone has sent me something that has broker fees and ir is arriving Thursday so I am going to wait home all day so when the fed ex guy shows up I can refuse it.
You need to charge by the hour rather than offer a fixed cost. Back in the late '90s early 2000s I used to build web sites on the side to supplement my income. I used to charge a fixed cost, but guess what, they always wanted that little bit more.. Also, it's obvious the blown fuses are user-error and the owner's trying to exploit your good will.
Nobody will pay by the house. As soon as you hit 1 hour they say keep it. There is a local shop that charges 95 for everything that walks in the door and then estimates so high that nobody in their right mind will pay it. When the customer says keep it they fix and sell in their store. My clients never offer to pay up front. If I told someone they had to leave a deposit on the repair they would just leave with it. So when i get an unrepairable unit i make 0 on it. Kind of depressing. That's one of the reasons i left the business 21 years ago. I make a little doing videos and that covers my time. This video might make me 5 or 10 a month but it will do that every month for years. A video I did for the gm car secirity reset has paid for the car over the years.
I call it dead Budgie syndrome. As in " ever since young changed my spark plugs my Budgie died". This is why i dont do retail. 🤦🏻🤷
The other nick-name for NAD is "Not Always Defective" but in this case...
broken of stinger in barrel??? surprised not blown finals lol
I was fully expecting to see a flash and some smoke. As you probably know these class H when they blow they blow up good.
Bright enough? IDK, but it's a pretty crude looking display and it sucks.
If you’re too helpless to change a fuse, that’s pretty sad. I would tell him to find someone else to work on it next time… There will be a next time…with this guy.
yes they are some weird customers about and that display is perfect
My wipers quit working, they were fine until you fixed my tire.
500 mA fuses to protect the power supply of 2 power amplifiers? That seems very unlikely to me.
Who knows why they blew but they did. You saw them come out. They were all black.
@@12voltvids No problem Dave, I'll keep watching your videos! ;-)
I used to fix typewriters and later other office machine and I found customers were lying cheating would not pay for things and treated me like 3rd class person they insult you put you down so they want you to know they are above you .
Oh yes I know the type. That when you say to them that if they are so smart fix it themselves.
You need a clause stating only your work to repair it is covered and anything else is billable
I think that's pretty obvious.
awww yes, the full bumper to bumper warranty....
I swopped my bulbs in my car for LED`s and get a crackle on the radio now. :)
Yes leds can be noisy. Stick with incandescent.
ESYTI malfunction..
Every Since You Touched It malfunction
Yes, customers can be a pain in the ass and expect you to marry their device. But sometimes, like this one, easier to do what you did, replace fuses, re-install incandescents, run it for a day and send it on it's way and make them happy (or try, some are never effing happy). Wasn't a huge deal and bad reviews travel faster than good reviews. Now, if it comes back again for something totally unrelated again, not warrantied neighbor. For repeat PITA customers, I just charge more and if they stop coming, good. If they are really a PITA, I just tell them flat out. Sorry, not working on your sh*t anymore. Not everyone is malicious and most truly are clueless.
tell the fool to find you a NAD OEM lamp & see what he says.
Next visit will be the remote. He will demand you fix it free since
you tested it & started a 5 yr warranty on it !
LFOD !
If it happens again, ask him to bring in all the speakers he's hooked up to it...
It hasn't happened again so we know exactly what happened.
Tell them up front the risks
Looks dim to me.
It is what it is
When he picks it up tell him no warranty and leave it plug and show him that it works fine.
He saw it working.... both times.
@@12voltvids then you should of charged him.
Ur a nice guy man u should start doing cash first
Probably running 2 sets of speakers and blasting full volume for hours at a time.
I doubt someone in their 80s is running multiple speakers and blasting it. More likely shorted speaker wires connecting it.
it looks fine to me
Just tell him you put a “new kind of led” in there, he won’t know.
Id charge him regardless, screw them kind of people
Tell him to get his eyes tested that display is fine from here it just dims for power saver
Surprised you got 50 to fix it
Amateur radio repair is just as bad. They blow it up, scream you touched it last. No I didn't! You did!!😂😂😅
I don't work on amateur radio either other than mt own. The way I view this is you are licensed you know what you are doing to fix your own radio. If you don't then you are one of these licensed CBers that pollute the airwaves and drive the rest of us crazy. I only work on my own ham gear.
Customers ... don't we just luv em ... NOT.