Mock Call Guide And Sample | Basic Call Flow | Metacom Careers

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  • เผยแพร่เมื่อ 24 ธ.ค. 2024

ความคิดเห็น • 148

  • @MetacomCareers
    @MetacomCareers  ปีที่แล้ว +18

    If you are interested to apply, just click this link: bit.ly/45O1ZO9

  • @GraceBianes
    @GraceBianes 3 หลายเดือนก่อน +16

    Basic Call Flow
    1. Opening spiel
    2. Emphatize, Symphatize, Assurance
    3. Account Verification
    4. Resolution
    5. Offer further assistance
    6. Closing Spiel

  • @ChrisGaming03
    @ChrisGaming03 ปีที่แล้ว +18

    nakalagay po sa ibang post ng hiring kahit daw di magaling mag english pero ganyan pla moc call mahihirapan yung mga di magaling mag english

    • @AngeloYnota
      @AngeloYnota 4 หลายเดือนก่อน

      Ay legit

  • @kuyareneboy
    @kuyareneboy ปีที่แล้ว +23

    Alam mo na ngayon? haha Comment ka lang kung anong account ang gusto mong gawan natin ng mock call sa next video ❤👇

  • @ArjayArnaiz-s5p
    @ArjayArnaiz-s5p 16 วันที่ผ่านมา

    Wow super friendly talaga ❤❤❤ more powers both

  • @jannvergelmacabinlar4776
    @jannvergelmacabinlar4776 ปีที่แล้ว +1

    I am trying my luck ngayon sa BPO industry. Since i decided na mag apply sa BPO, laking tulong ng videos nniyo/mo. Sana matanggap ako sa a-applyan ko na BPO company.
    Babalikan ko kayo. SALAMAAT Talagaaa ng maramiii

  • @KaizenAsher
    @KaizenAsher ปีที่แล้ว +4

    Metacom, the company that really helped me to get in to BPO . Shout out to Mr. Mecias Cortes of Metacom, thank you very much Sir. By your help, I'm starting my new career in BPO 🎉🎉

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว +1

      Our pleasure! Congratulations on your BPO journey! :)

  • @ivarice7799
    @ivarice7799 ปีที่แล้ว +9

    Makakapasa din ako. I am claiming it!

    • @ivarice7799
      @ivarice7799 ปีที่แล้ว +7

      I just got home. I did passed my interview and mock call. ❤

  • @marcustv-f6t
    @marcustv-f6t ปีที่แล้ว +8

    Watched this after ma pass ang initial , Assessment and final interview with mock calls, tomorrow is my training, Im so nervous realizing to watch this before your mock calls haha because the excitement can also make you nervous

  • @hw_yl9896
    @hw_yl9896 6 หลายเดือนก่อน +3

    ihh mock call ko na bukas since napasa final interview earlier 😭 (tech support here!)

  • @chinitagirl5018
    @chinitagirl5018 7 หลายเดือนก่อน +2

    Thank you sa mga tips kuya Rene, finally nag sign na ako ng JO. Will start this coming June 3.

  • @vincentmolato5419
    @vincentmolato5419 ปีที่แล้ว +4

    Nakailang try na ko sa pag apply kuya reneboy lagi ako na rereject pero susubok ako uli madami dami din ako natutunan saiyo sana ako na next makapasok

  • @due-hw8bu
    @due-hw8bu ปีที่แล้ว +16

    I would explain or discribe a color blue to a blind person through his/her senses. Like his/her sense of touch, smell, taste and hearing. Like for example if i would to give a blind person a cold water for that person to drink it to taste the water and feel the cold water that will be the color blue.

  • @paulotorio530
    @paulotorio530 ปีที่แล้ว +2

    Basic lng Yan sa mga ka swabeng tunay! Kuya reneboy halatang na miss mo Ang katagang mga ka #swabeng tunay

  • @rafaela85
    @rafaela85 20 วันที่ผ่านมา

    I passed the initial interview kahapon, and final interview ko na mamaya wirh mock call test huhu

  • @vanvaldez5026
    @vanvaldez5026 ปีที่แล้ว +5

    Hello po I've been watching metacom since day 1, and all your videos was helpful

  • @maginbalinquit9218
    @maginbalinquit9218 ปีที่แล้ว +4

    Very helpfull...
    More thankful sa mga idea, even im not working in pbo industry.

  • @markalfredjavier
    @markalfredjavier ปีที่แล้ว +14

    I can described color blue in a blind person by explaining it by the other senses like When you hear the murmur of the ocean and feel how cold is the water when you're taking a bath and also the refreshing feeling when you are drinking a cold water. For me Blue is Relaxing.

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      Indeed! Blue is such a calming color. Thanks for sharing your answer, Mark! :)

  • @AffyEtail
    @AffyEtail ปีที่แล้ว

    THANK YOU Metacom, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance.
    Philippine Call Center Institute -Makati City
    Batch 5
    Trainer: Marlon Gray Zaragosa

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว +1

      Glad it was helpful! Looking forward to interviewing your graduates at Philippine Call Center Institute!

    • @Realtalkantayo
      @Realtalkantayo ปีที่แล้ว

      geh nga mock call ka sa impyerno?

  • @rlchannel79
    @rlchannel79 2 หลายเดือนก่อน

    Thank you very much Kuya Rene boy

  • @ode811
    @ode811 ปีที่แล้ว +23

    Q: Describe the color blue to a blind person
    A: Feel the rinsing cold water in your hand and the rising wind during daylight. That is the color blue

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว +1

      This is a nice description! Short yet sensible. :)

  • @christineshanemagan2393
    @christineshanemagan2393 ปีที่แล้ว +4

    Shout out po... Im thinking of applying in call center industry😅 .

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      After you watch our video, you may apply here:
      bit.ly/45O1ZO9

  • @norybybenitez9425
    @norybybenitez9425 9 หลายเดือนก่อน +2

    Hi..very informative,sad to say ill yesterday but i didn't pass,but it was good that id experience loose so that in my next application i know what will i do and improve in mock call,.thank you for this video it was a big help for a beginner,.God bless you bro

  • @MariaRenaButaslac-u9h
    @MariaRenaButaslac-u9h ปีที่แล้ว

    Tnx I hope this will help me for my final interview

  • @Finestph123
    @Finestph123 10 หลายเดือนก่อน

    Hello. MetacomCareer.
    How many calls do a CAgents has to meet? Ty❤

  • @jekcht6672
    @jekcht6672 ปีที่แล้ว +1

    nag apply akong CCA last friday at hindi na ako pinag mock calls... 1st timer din ako.. isasama nalang daw sa training 😅

    • @ikongtajon
      @ikongtajon 11 หลายเดือนก่อน

      How are you now? Are you an agent already?

  • @chibugantv9637
    @chibugantv9637 ปีที่แล้ว

    well explained thank you kuya rene boy and mam jamie❤

  • @ChrissVlog-hy4yf
    @ChrissVlog-hy4yf 2 หลายเดือนก่อน

    I can explain the color blue in a blind person by saying, The sky is blue, the ocean is blue, and when you feel cold, you also feel the color of blue. The color blue is cold in the eye, and when you look at the clear blue sky, you could feel calmness and happiness, you could have some realizations in life. That is the color of blue.

  • @JessicaMiguel-n6t
    @JessicaMiguel-n6t หลายเดือนก่อน +1

    balikan kotuh pag natapos nako

  • @EvenCedeno
    @EvenCedeno 2 หลายเดือนก่อน

    YEHEY NEW SUBSCRIBER HERE

  • @sandylumangaya5705
    @sandylumangaya5705 ปีที่แล้ว +1

    Ano po ung sa bandang par na ng on hold po? Madyo diko nagets pronunciation ni atr po e

  • @johnmartiemadraga1690
    @johnmartiemadraga1690 ปีที่แล้ว +5

    Very helpful Kuya Reneboy nice one!

  • @emmanuelsumalinog4344
    @emmanuelsumalinog4344 ปีที่แล้ว

    Mock calls are done to assess call handling

  • @almaholgado5471
    @almaholgado5471 ปีที่แล้ว

    thank you sir for the information

  • @nobody7349
    @nobody7349 ปีที่แล้ว +3

    Thanks

  • @Feuna38
    @Feuna38 6 หลายเดือนก่อน

    I'm thinking to apply call center

  • @johtv9366
    @johtv9366 ปีที่แล้ว +38

    "Comment down below" redundant phrase, you can simply say, comment below. 😊

  • @meh3669
    @meh3669 ปีที่แล้ว

    Do you do a role play telefund mock call?

  • @angelmaeanacio5952
    @angelmaeanacio5952 4 หลายเดือนก่อน +1

    mock call ko today and final assessment, please wish me luck!

    • @rishelyntapaya2819
      @rishelyntapaya2819 4 หลายเดือนก่อน

      metacom?

    • @reeva6
      @reeva6 3 หลายเดือนก่อน

      hello, how was it? did you pass?

  • @PFPQUINESTV
    @PFPQUINESTV ปีที่แล้ว +1

    Thank you, i learned a lot

  • @sneakerandclothingshop9503
    @sneakerandclothingshop9503 ปีที่แล้ว +1

    wazzup mga ka metapips Alexis john espina here applicant

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      Hi Alexis! Nice to have you here in our YT channel! :)

  • @BebethCatapang
    @BebethCatapang 6 หลายเดือนก่อน

    I want to apply as a call center

  • @RoyCarlo-r2y
    @RoyCarlo-r2y 2 หลายเดือนก่อน +1

    i try to apply onsite,and I get to my final interview,the lastly the mock call,but they never give me a script.😢

    • @KingEricson-069
      @KingEricson-069 หลายเดือนก่อน

      so what happen?are u pass it?

  • @carmeneyac1450
    @carmeneyac1450 ปีที่แล้ว

    Do you offer BPO WFH? Thanks

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว +1

      As of now, we don't have any account that offers work from home set up.

    • @carmeneyac1450
      @carmeneyac1450 ปีที่แล้ว

      thanks po@@MetacomCareers

  • @RedjiSoberano
    @RedjiSoberano ปีที่แล้ว

    Im watching your video metacom

  • @maryroseporlucas
    @maryroseporlucas ปีที่แล้ว

    Sa tongin ready na ako mg apply

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      If you're interested to apply, you may click the link below:
      bit.ly/metacom-applytoday

  • @johnmichaelrosales6882
    @johnmichaelrosales6882 6 หลายเดือนก่อน

    Mag pro provide Po ba Ng script sa health care account during mock call Kuya Reneboy?

  • @chenchenchen6
    @chenchenchen6 ปีที่แล้ว +1

    Ang hirap naman 😢Ba't di okay mag sabi nang 'unfortunately' pero pwede i hold yung call 😂

  • @tresbugoybulandres8910
    @tresbugoybulandres8910 5 หลายเดือนก่อน

    Good evening po sir fan nyo po ako sir dito lagi po ako nag aabang mga videos nyo po .
    Ask ko lang po sir,kung makakaya ko po ba yan,kagaya kung may edad na po? 48 yrs na po ako pero,bata pa po ako,gusto ko na pong maka pag trabho as a call center po.sana mapansin nyo po salamat

  • @hebreu1970
    @hebreu1970 5 หลายเดือนก่อน

    Bakit yung first na try kong mock call wala namang script or kodigo na binigay sakin. Kaya wala akong idea pano i solve yung concern tho first timer pa ko non pero okay pumasa naman siguro naawa 😅

  • @yococsajero640
    @yococsajero640 9 หลายเดือนก่อน

    May Training naman para sa mga newbie Diba xd . . . Anu yan , matik expert na ung mag aapply !?

  • @marksmotovlog
    @marksmotovlog 11 หลายเดือนก่อน

    Kuya Rene, kahit ba sa chat support may mock call pdn ?

  • @jeffersonicalabis4007
    @jeffersonicalabis4007 ปีที่แล้ว

    Thank you

  • @gerrydiaz3479
    @gerrydiaz3479 ปีที่แล้ว +1

    sana tanggalin na lang yung sounds na parang bubbles nakaka distract. thanks sa pag guide po

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      Thank you for this feedback. We'll take note on this for our next videos.

  • @jherwellcabaccan7930
    @jherwellcabaccan7930 ปีที่แล้ว

    Ask lang po sa final interview po ba ay may script na pwedeng basahin during mock call ?

  • @maryannjuan7475
    @maryannjuan7475 ปีที่แล้ว

    Na shout out ako❤❤❤thank you

  • @redsprintmotovlog2796
    @redsprintmotovlog2796 ปีที่แล้ว

    Ang ganda mo maam nakaka inlove ❤️

  • @mariloudelacruz1864
    @mariloudelacruz1864 4 หลายเดือนก่อน

    Kuya rennee pag mack calls ba ma6 script yan?

  • @davidwayneherrera4267
    @davidwayneherrera4267 2 หลายเดือนก่อน

    Ako na tenured na nagrereview padin hahaahahahha never be complacent nga sabi ni TL

  • @Venmaemamintas05
    @Venmaemamintas05 ปีที่แล้ว

    Yung sa time ko, bakit hindi sinabi sakin 😢

  • @menardlara5146
    @menardlara5146 ปีที่แล้ว +2

    PASHOUT NAMAN PO . GUSTO KO MAKAPASA SA CALL CENTER😢

  • @DongJevee
    @DongJevee 4 หลายเดือนก่อน

    Dol, may chance ba ako makapasa sa final kung nakasagot ako sa lahat ng questions at walang red flag pero sa mock call nahihirapan ako dahil ang openinh script spiel lang meron at closing sa middle idea muna kung anong sassbihin mo, matagal akonv nagrespond as in nawala talaga ako pero natapos din naman thanks

  • @jimbryanagor5197
    @jimbryanagor5197 6 หลายเดือนก่อน

    San ba ang branch nyo meron ba sa quezon city?? Pwde ba visit sa site?

  • @Leo-b4s3e
    @Leo-b4s3e 3 หลายเดือนก่อน

    nag kakamali din pala sila,

  • @davezdgalmancornelius6388
    @davezdgalmancornelius6388 ปีที่แล้ว +1

    Paano naman po kung walang binigay ng spiel sayo yung interviewer how can you do the mock call?

    • @EngineLover17
      @EngineLover17 ปีที่แล้ว

      Dapat meron sila e provide na info's about the company name ang product before mock call 😅

  • @DigitalSideHustle100
    @DigitalSideHustle100 10 หลายเดือนก่อน

    Mag syota po ba ka u?😊

  • @pagkakitaan_natinyan
    @pagkakitaan_natinyan ปีที่แล้ว +3

    Hello i want to apply but i have blurred eyes do you think i can apply too im 30 years of age

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      Yes, candidates just need to be atleast 18 years old to apply. Please click on this link to get started: bit.ly/45O1ZO9

  • @hanymaelabasano2244
    @hanymaelabasano2244 ปีที่แล้ว +2

    Pa washout , char.... 🤣 Mag aapply ako diyan this august, hehehe

  • @JayhyrellHidalgo
    @JayhyrellHidalgo 4 หลายเดือนก่อน

    Shout out ka swabi

  • @estibanjrrecreo637
    @estibanjrrecreo637 2 หลายเดือนก่อน

    👍👍👍👍👍

  • @aorifurimi6768
    @aorifurimi6768 ปีที่แล้ว

    Bakit sakin walang script😅sinabi niya lang kung ano ang problem and kung pano ko daw i ha handle.

  • @re-creator5965
    @re-creator5965 ปีที่แล้ว +1

    Shout out po

  • @raymondfelix3585
    @raymondfelix3585 ปีที่แล้ว

    i already passed the first interview... but i failed in Mock call exam..

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      You're free to try with us! Apply by clicking here: bit.ly/metacom-youtube

  • @johnbaya2305
    @johnbaya2305 ปีที่แล้ว +1

    Baka may gc kayu pa add .aspiring callcenter agent here

  • @riezielgolipardo9446
    @riezielgolipardo9446 ปีที่แล้ว +1

    Hello po

  • @laurapartoriza6161
    @laurapartoriza6161 ปีที่แล้ว

    sir ma'am is it possible na hindi ka nla bigyan ng script? kc po ng apply ako sa call center yesterday and napasa ko ung lahat ng pagdadaanan like typing interview pero pag daying sa mock flow medyo na blank ako kc wala nmn script na binigay na kung ano product as in wala. parang wala nmn akonh pagkukuhaan ng knowledges kc wala man lng pinabasa skin na khit ano.

  • @RosalindaFrancisco-it9cw
    @RosalindaFrancisco-it9cw ปีที่แล้ว

    Im planning To Apply . i Have no Experience Bcoz Im Full time mom. . Pero Kinakabahan Talaga aq 🥺. Gustong gsto q makapag Cc kahit HS Grad. lang ako 🥺

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว +2

      You're welcome to try! Here's the link to get started: bit.ly/44jFezO

    • @talamakprimera
      @talamakprimera ปีที่แล้ว

      hs grad lang ako. ofw ng 12 yrs as mekaniko sa mid east. ngayon eh nasa bpo na. telco account. salamat sa mga tips ni idol reneboy!

  • @BebethCatapang
    @BebethCatapang 6 หลายเดือนก่อน

    Pa shout out

  • @robertang8852
    @robertang8852 ปีที่แล้ว +2

    gud pm

  • @cristymaeelopre2311
    @cristymaeelopre2311 ปีที่แล้ว

  • @Markytv618
    @Markytv618 ปีที่แล้ว

    mention next hahaha

  • @henryjamesragil2316
    @henryjamesragil2316 ปีที่แล้ว +1

    #Scholar

  • @daisyreganit700
    @daisyreganit700 ปีที่แล้ว +1

    Paano kong hindi ka tottaly marunong mag english..😢

    • @MetacomCareers
      @MetacomCareers  ปีที่แล้ว

      You can definitely improve your English skills by practicing it continuously. Also, you may watch our videos here in our channel to help you. :)

  • @regorcustodio1790
    @regorcustodio1790 ปีที่แล้ว +1

    Jamie is like a cocky person there

  • @kamirrcanaria88
    @kamirrcanaria88 4 หลายเดือนก่อน

    work from home

  • @gumpac4erwin
    @gumpac4erwin 9 หลายเดือนก่อน

    😂😂😂

  • @fritzjoytejada6052
    @fritzjoytejada6052 ปีที่แล้ว +1

    Puro kayo salita wla naman natutunan eme

  • @JayhyrellHidalgo
    @JayhyrellHidalgo 4 หลายเดือนก่อน

    Shout out ka swabi