Mock Call Script with Call Flow Guide: Hotel Booking Part 2
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- เผยแพร่เมื่อ 28 พ.ค. 2024
- This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. I have also included the product knowledge so you can train yourself to think like a call center agent.
UNINTERRUPTED VERSION OF THIS MOCK CALL: • Mock Call Practice | H...
DO NOT watch this mock call like an outsider. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills.
Comments, requests, suggestions, drop them in the comments.
Want to see a mock call with an irate customer? Watch this: th-cam.com/video/pgEbe9qqLKI/w-d-xo.html
Pls make a video of mock call about retail account..
Thank you i just learned in you
Hi Kwestyon do you have yt tutorials for english language tutorials widely used over the phone ?
Hi. I’ve been following you since the day I applied a job for a call center agent, does this video apply to flight booking? Thank you and hoping you will notice me
I hope I was accepted in my interview earlier, thanks for the tips i watched,👍☺️
I passed the final interview because of her I owe her a lot so all ads that will pop up will never be skipped ♥️
Hoping that all Filipino agents who worked in this industry will be just like you.
*18:54** YES. This format is better, rather than explaining it at the end of the mock call. I'm regaining my self confidence to apply again in a Call Center Company because I have an online trainer like you. Thank you so much, Candice!*
My official training will start later 10pm-6am wish me luck 🤞
anong company ka
@@jeniferjacob3721 Bpo😅
@@clydeczarquiboy3111 company tinanong nya
@@yeonxt7239 😂😂😂😂😂
Tomorrow is my second interview. Hopefully I'll be able to comment like this.. Best of luck!
Your detailed videos are very much helpful to all newbies like me who are experiencing anxiety in applying in this industry. Thank you so much. Please keep uploading more. God bless you 😊
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@Maria Voice of Truth Travel and LifeStyle
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@Maria Voice of Truth Travel and LifeStyle
This is soooooo much better Candice! Thanks for this. Today is my first day. I'm super nervous but with the videos that I have watched from your channel, it will be a huge help for a newbie like me.
I would like to thank you to you Miss. I just followed your tips and I just passed my a.v. and mock call today. Processing for requirements ATM. Thank you for your valuable contribution through tips and ideas. Keep on uploading these kind of Vids. You're helping a lot of people in this trying times. God speed Po Ate. ❤❤❤
your tutorials are excellent, easy to understand with the step by step explanation. This type of teaching is great for newbies and professionals alike.
This format is perfect, I am a newbie and I had no idea on how I'll ever handle a customer at a call centre, with this information I am more than 100% ready for my new position as a call centre agent, all thanks to you.
Your channel is really helping me a lot huhu thank you so much! My training will start tomorrow. I'm too nervous yesterday but after watching your videos, it lessens. Godspeed!
This is my first week on production, and your videos have helped me a lot. Thank you, this is a treasure for us the newbies. Thanks a lot ❤
Thank you for sharing maam
Yeah.. it is nice to explain it one by one rather than to explain it after when the call is finished..thank u so much this really helps me at all..
I am so blessed to see this video. I am currently starting a call center role and have been anxious about it. After seeing your videos, it’s giving me confidence. Your videos are very detailed and helpful for people who are just starting in the industry thank you so much!!
These videos you have done for us newbies are outstanding, thank you Candice
Thank you so much for existing in this platform. I'm an aspiring call center agent and i've been applying for a csr position in different BPO companies but sadly i didn't meet their requirements(i failed them all) as i am a working student, for now, all i can do is to watch some call center related videos that will actually help me to become better so that before i get into that environment i'm fully equipped (dont know if that's the right term to use tho lol). Btw since i was a kid i have been dreaming of becoming a call center agent that's why now, i'm taking AB ENGLISH or ABELS because i see myself as an English teacher or a call center agent in the next 6 years i guess?
anyways i do appreciate your effort. You're kind ❤btw i love your speaking voice it's soothing to hear. Im now a subscriber of yours!!❤❤❤God bless!!
Watching this now because today is my final interview for a BPO Company. Please keep on uploading more. It really helps a newbie like me.
Hi Kwestyon! Thank you so much for having this kind of contents. I really loved the way you spoke and helping us for giving some information about mock calls. Recently, I passed all the assessments, Initial & final Interview it was because of your Channel. I will going to start my NHO within this week by the way I don't have work experience in terms of being a call center agent & now I am advancing my knowledge in my account. That is why I always watch your videos for the past few months. I wish I could be more confident enough like you! You're one of my inspirations that is why I pursue this path or career. Keep dong these kind of contents & I'm always rooting for you! ILY from Toni :)
This vid is so amazing! You're a good teacher , you really break it down so that it's so easy for us to understand😘
This video was a real big help for me as a newbie. The details are very cleaned, the explanation and all. I also love your voice it's so calming to listen. Keep uploading videos.
You know what miss Im so grateful today that I found your channel and it's totally amazing and I believe it would help me a lot. Just keep it up creating like this content because I am very comfortable when I watched your content. Thank you for all of this ❤❤❤
Hello, ma'am! I am grateful because you made this video. This has helped me with my Client Specific Assessment with the BPO company I am applying for. And, guess what? I aced it! ❤️ You're such a blessing! 😇 I subscribed last night and I will keep on learning with you. Thank you! 🤗
I will have my training next week and this channel really help me to improve since I first watch it when I got passed with my final interview 3days ago.
This is my first time to apply on an BPO industry. And all your uploaded videos are very helpful for a first timer like me.. Thanks a lot Candice. God bless...
I'm planning to apply as a call center agent but i'm kinda worried because i do not have any experience yet but i have a good communication and English speaking skills, thankfully i stumbled upon your TH-cam channel and now I've been watching alot of your videos and it helps me alot to be ready to apply as a call center agent. I've learned alot of knowledge and ideas from you, thank you so much ma'am.
That was a perfect example. Im learning a lot of your videos. Keep on posting please because i want to learn more about call center & i want to make sure that i have the right tools needed & fully equip with knowledge about bpo before applying in call center. Thanks Candice.
I like this version, I can easily learn, thank you.
Thank you Kwestion! You've been very helpful to us especially newbies in Call center industries! Lookng forward for videos!❤️❤️❤️
I’m not even a Call Center Agent but I enjoyed listening to you and learned a lot.
thank you for these mock calls list. this is perfect, as if you are dissecting each flow explanation into tiny pcs of information, it is easy to understand.. easy to follow through esp for the newbies like me in the call center.. thank you so much!
For a beginner like me ,its been great listening to this kind of call situation . Thank you so much ! Very helpful 😍
Sobrang dami kong natutunan last year sa mga videos mo. Its my first anniversary. Maraming salamat!
Oh wow... this is super beautiful, very educative and interesting to watch.
I recently just decided to switch to BPO industry and so I thought to use some days to do a personal training on youtube first before applying for jobs. Imagine my joy when I watch some of your videos. I don't care if the videos are a year old, I love them coz it's making me less scared of how I'm gonna cope as a call center agent.
Thanks alot.
Your voice is really clear and i love your accent. I'm an aspiring call center agent and hopefully I can be one finally.
This format is better, it's not confusing at all. Thank you so soo much!🥰
Thank you candice it is my first time watching your videos but you gave me a lot of information about mock call and i do understand it much better than reading it in a piece of paper i really appreciate your video i hope you had a great day thankss btw im a newbie and im on training for 4 days
Just discovered your channel and it feels like I’m on training again in a cold training room while trying to stay awake (during my night shift days lol) 😅
All covered by call center I love it
I used to do this job but not anymore. This is so informative. Keep them coming Candice!😉👍❤️
I am a newbie in so called "real world", I just recently graduated as K12 student, and I've decided to stop for awhile and look for a job. As of now, I'm currently trainee in Alorica Learn, this is my 1st week training, and it seems I still have a long way to go, and to be honest this triggers my social anxiety since I stop studying for 1 year and I just stays at home for the whole year. Yet thanks to you mam, these videos of yours are very helpful for someone inexperience like me, this really help me a lot and I hope I pass everything that needed to be pass. Thank youu again!
OMG. Thank you so much for your vlogs. I am sure that this will help me a lot as I enter the BPO industry. I thank people like you who wants to help other people get hired. Godbless you more ma'am.
This was a great content for all of the newbies out there. I've always watching your uploaded videos and i would like to say thank you so much because of you i got a lot of idea how to be have done a mock call. Because of your channel i was able to get a J.O for my 2nd time to apply for BPO. Thank you so much @Kwestyon! More power to your channel!
Congratulations!
I can't stop watching your videos, I feel like I'm on free training hehe, Thankyou so much!
Thanks for this channel.I have gained plenty of ideas which guided my application in BPO industry.I am now in my second week of training in TP.God bless❤
I really like watching your videos, as a new to callcenter environment it helps me a LOT.
Thank you for a very detailed video you have here, this'll help me and the other aspiring agents to learn in a much detailed and simple step. More video like this😊
This format is explendid Candice. Thank you so much, I learned a lot.
I love your content. You deserve more subscribers.Keep up the good work.Its nice to have someone like you to help with the call center environment on youtube.I am looking forward to more videos from you
Aww that's truly nice to hear, especially that I'm new to TH-cam. Will definitely keep adding more contents. Thanks so much for your support.:)
@@Kwestyon You are wecome. All the best on your youtube journey.
This video is excellent and very structured. The explanations and process are clear so I hope you make similar videos but with different topics. Thank you for this!!!
I'm so empress to watch tour video on this part..is just very understandable for newbies..explaining pieces by pieces for its easy to them to decipher..
Worked with sales/reservations account and your techniques/ wordings are on point and very concise. Great help for newbies, I wanna say that you are amazing and very professional with what you're doing. Thanks for sharing your expertise🥰👌👏
Thank you very much, Sheina, that was really helpful! Happily subscribed. Keep up the great work and all the best!
it is so informative. i really appreciate how you explain the mock call peace by peace. that sounds clearer.
WOOOOW! AWESOME! I badly need this for my upcoming mock call interview. Thank you so much and wish me luck!
I'm happy because I discover your Chanel. Ilove the way you delivered the words it's very clear. Honestly I'm not that so good to speak in English fluently but even I will do my best to make it better.
Thank you! Try to be consistent and you can do it. :)
Your vlogs is indeed full of knowledge ♥️
You’re videos are very helpful specially with the graded ones please keep making them God bless you and stay safe ☺️
currently watching your entire mock playlist before I start training on Monday, definitely eases my nerves lol
You are making my learning process easier, many thanks!!! Thumbs up to all your videos
Thank you so much for sharing us this info, this is really a big help for me since I am planning to apply call center and btw I love your voice it's very soothing ❤️
I prefer this. Its easier to understand. Thank you so much. I love watching your videos. Very helpful and fun. Looking forward in watching more of your videos.
This is waaaay better for starters like me. ♥️♥️♥️ Please make lots of these 🙏🙏🙏 Looking forward for more mock calls videos 😍
Thank you candice. As a returnee, I learned a lot of refreshers fundamental and additional information. Have a great day candice
hello Candice
wanna thank you for those videos that you take you time to explain clearly, that's helpful the way you choose to do it
It's not confusing at all sheina. And like others, i love your voice too, great accent. I'm doing shadowing with your vídeos. Thx u lady!!!
it's helpful for newbies who are planning to enter/ apply in a bpo/ to be a call center agent. Its very helpful to me because it gave me a clear vision how the mock call should be.
you know maam, we're very lucky you're alive it helps me a lot and its very easy to understand specially for us idle with a sudden decision to start a career in BPO industry. all i just can say in return for your endless effort is thank you very much
I like this format, very clear and easy to understand, please keep it this way, I already subbed.
Thanks so much for your suggestion! Yesterday, I uploaded the part 3 (irate customer mock call). That one has a different format too! If you have the time to watch part 3, let me know which one you prefer, (this one or part 3). I think part 3 is the clearest of the 3 formats but I'm still not sure.Thanks again!
This video is so informative, like a newbie like me in BPO industry. its a big help, cant wait for my training in mock calls ☺️
This format is better for me as newbie to understand fully how to handle a call like this
Thank you ma'am. It helps me a lot. Detailed and comprehensible. You're effort is much appreciated. God bless you always.
I fell asleep with your angelic voice, it’s relaxing 🥰
You were not supposed to sleep! Haha but thank you! :)
truth
Yeah
It's so true! Her voice be so relaxing!
Me too! 🙋🏻♂️
This is way better in order for us to understand more. Thank you for this informative content of yours
This format is absolutely better I learned a lot from your videos thanks! 👍👌🙂
Current video is perfect. Making another video without interruption is also good so we can see the flow. Thank you for this. It helps. 🙂
Candace, thank you for this! I'm going to start my training on Monday.
Your voice is very pleasant, I enjoy watching your video. I learned a lot from you.
i like the way you speak to your customer.Very clear to hear
This is better piece by piece explanation rather than explaining at the end of the video. Thank you! ❤❤❤
That's very helpful ! Thank you so much Candace! You've made my day!
Thanks to you.... I've already understand the objectives of being knowledgeable in product knowledge.. And also how to handle a customer and answer their needs
using detailed oriented in many different aspects...... 🤗........🙏🙏🙏
I love it, it helps, I actually having a training next week and right now I have knowledged about mock call I'm prepared and ready yey! thanks, 😊 keep helping people ❤️
You're welcome Dave. Goodluck!
This helps me so much to gain confidence on taking mock call. Thank you so much for this! I learned a lot
Thank you, I will start my training this coming June 7
It’s really a big help. Kudos 💪🏼💪🏼
Kumusta na po?
I'm starting to learn. It's a lot easier now. Thank you so much, Candice. Because of that, I will click the subscribe button, like, and watch more of your videos.
Your explanations are very easy to get and very unique so I can understand everything.
thank you for this! I'm a CCV and we're gonna do mock calls tomorrow, your videos are great! Iloveyou❤️
I'm looking forward to watch all your videos, because I want to apply as a call center agent. And this helping me so much. Thank you and More Videos 🥰
Hi Glydel. You can say either "Looking forward to watching*" (informal way) or "Look forward to watching" (formal way).
I applied to a call center, and I am now conducting mock calls and this video is very helpful to me. thankyou so much for sharing this with us. newbie here!
You're welcome! :)
This video is really helpful for me! I can use this steps for the future! Thanks for this video!
It is good. Explanation step by step is quite nice rather than explaining it at later time.
Thanks. I'll explain my future mock calls in this format.
You're videos was such a big help.
Hi, thank you for this. It helps me a lot. I honestly practicing myself to this for me to be able to do so. I'm freeking nervous right now, and waiting a call from a company. Also, helping me out to be fluent. Thank you.
Good luck, Michael. You can do it!
How was your application
Thank you so much ate Candice for sharing your knowledge and explaining every action you take. This will help me to have a general idea and take aways, to answer calls.
I love ur accent, ,,, anything that u said is clear,,, love it ,,, hopefully I learned a lot from you ur a big help for me,,😍😍
This is so helpful miss. I'm just a newbie in BPO industry so I'm having a hard time doing mock calls. Thanks a lot!❤
Love your videos! Thank you for helping us!
watching ur videos is a huge help for me. gusto ko pong mag work sa call center pero di po ako masyado magaling mag english.
2023- about to start training for csr. thank you for not deleting
Absolutely right! This helps a lot for newbie and the content is very interactive. I like the approach for this videos which u will have a participation or interaction 😊 thank you.
Yes, it's better and easy to understand. Thank you!🥰