It's finally time... Centrelink workers confess their sins. If you work at Centrelink put your stories in the replies below, the people NEED to know. Show tickets: www.friendlyjordies.com/live-show
Hello! I worked for Centrelink for about 3.5 years after a long long time receiving it. I have many many stories. And I feel like my team(team 10 all the waaay) also does. But I'll just focus on Kevin. Once he came through on the phone it was immediately "gimmie hundred dollars for medication". Had to ID him, got his name dob and crn, then immediately "i need 100 dollars for funeral". Sorry Kevin, I thought it was for medication, "need it for both please extra hundred dollars". After a week I started getting him daily(strange because of the odds) and he suddenly had an MSP(managed service plan) meaning he can only get assistance through a certain person or number. He would still call thru, I would somehow get his call every time. And the last one we had together went for about 45 minutes. I told him look Kevin its me again, you've called a few times today and you're not going to get a different answer unless you call your one main contact. We then spent 40 minutes talking about why you should or shouldn't share your centrelink money with the rest of your community, the legitimacy of his request and how to justify needing an extra 100 dollars on top of your 1200 dollars a fortnight when paying no rent or bills. I miss the job. Other confessions are keeping people on the phone when not necessary(if you're a cunt you get cunt back). Telling people they need to re upload documents because the system hasn't got them when it did, but you get the respect you give 😁
I'm a femboy you have a pretty mouth it would be nice if I had you here my name is Goblin Michael Kors and a sexual person I love to have sex and I love to suck
The Misinformation and Disinformation Bill that Albo is attempting to ram through this week is the end of free speech in Australia. Cover that! Not this crap.
Show us you’re a journalist and not a shill. Edit: other comments being deleted 😵💫but the Misinformation bill which will criminalise much of Jordies’ journalism over the years can only take public objections ****this week only****** before it moves to the Senate. Fun fact: One new law in the bill makes it illegal to criticise the banking system! Hoooooooooray, thanks Albo!
I live near a legendary kind of Centrelink - it's next to a train station, bus stop, Maccas, Woolies, kebab shop, two pizza places and two bottle shops. I can 100% tell you it attracts the best kind of people.
In the 80s, a bit before Centrelink, a sparky friend of mine installed duress alarms at the counter of the Woodridge DSS (Logan, Queensland). This was in response to repeated violent attacks on DSS counter staff. Most attacks were bogans demanding "counter cheques". The worst one was a guy, who after being refused, returned with a shotgun and threatened to "unalive" the person at the counter if they didn't give him a cheque. The counter Johnny said they would have to clear it with their boss an was allowed to go through the locked door to facilitate the transaction. They explained the situation to the boss and actually did take a cheque back out to the gun-toting bogan (still at the counter). However, while the cheque was being prepared, the boss had contacted the police. The cheque was already cancelled before the modern-day Ned Kelly got out the door, where he was received by armed police, who quickly provided him with government-funded food and lodgings.
I do have to say, I saw a Centrelink employee berating an elderly couple for the horrific crime of not being able to navigate the website and refusing to help them properly. It’s disgusting the way Centrelink treats our pensioners like a liability and with complete contempt.
yea there forced to do that i left 2022 just after they changed the phone systems and made it impossible to call and they instructed pepole to force users to download the apps and sugggest its quicker it easier its not
Ha! I bet what actually happened was this couple screaming at everyone because they couldn't navigate a simple website. Just cause they're old doesn't mean they can't be a shit person
The worst ive seen in a Centrelink was an elderly woman who clearly didnt know how to use a computer walking out in tears because the employee was getting frustrated with her. It was pretty disgusting to see a mid 40s lump of a man yelling and talking down to some poor old granny
Worked in a call center, had been taking calls all morning, people swearing at me, death threats, even people hitting on me, and this call dropped in from the angriest man I've ever heard in my life. After I briefly introduced myself at the start of the call and asked how I could help, this man rained down a Pearl Harbour level of insults at the top of his lungs for 8 minutes straight. I couldn't understand half of it since his voice started breaking and I could hear him physically slurping the spit back in his mouth between breaths. I'm just sitting there dumb founded, I could see his payments were cut for not going to an appointment and all I had to do was book another one for him, and after those 8 minutes he must of taken a quick break, and I said "are you done?" to which he responded "Yes", and I said "good, me too" and hung up on him. But this isn't the end of it, I took a call about 20 minutes later AND IT WAS HIM, HE WAS BACK FOR ROUND 2, and he started immediately complaining about this "fuckhead" earlier that hung up on him after he, and I quote "politely and quietly tried to get some help reinstating his payments". I was in shock, and for the next 2 minutes of this call put on the absolute worst Lebanese accent you've ever heard in your life so he didn't know it was me. My co-worker sitting next to me is just side eyeing me the whole time during the call. I explained the issue and booked him a new appointment, his payments were instantly reinstated and the bloke thanked me for such a quick and effortless response. After the call I found out he spent the extra time putting in a compliment to my leadership for how great of an employee I was and won an award that month thanks to him. What a time to be alive.
It wasn't really an issue with visiting a centrelink, but I remember not having a job and thinking "I might need some support until I find work" but didn't want to go to centrelink, so I went to one of the private job support places that happened to be sitting around the same block as my local centrelink. These private places said I had to be referred to them, so I discovered that centrelink had outsourced the actual job seeking aspect, and now these companies were getting paid to essentially put people in jobs they weren't entirely suited for. The people in these places apparently didn't have to have job placement training.
Yep, every job search place I know is contracted by the government to provide job search facilities, but it's literally just submitting your jobs to MyGov online (i.e. not even dealing with the job agency to begin with) and going in for an appointment every now and again. Centrelink is basically a figurehead that all of these scummy job search agencies operate under, and they really couldn't give less of a fuck. I'll give my last job search agency some credit, in that I was dealing with some significant mental health issues and they were able to not only put me on another band - I think it's like Band A is the one where you're applying for 20+ jobs a month, and Band B is the one where you look for less jobs and the agency provides resources like resume writers and informs you of courses and stuff - but get me some online counselling as well, where I would go into a room on-site and speak to a councillor over Skype. That being said, I only got my current job because the staff all rolled over and got replaced with new employees, and my job search lady had just left an organisation that was going through a hard time retaining employees - she got me and another guy a job there, then she QUIT THE JOB SEARCH PLACE and came back to the place she sent me and the other guy. It was 100% "right time, right place" BS. But on the other hand, I had a job search agency called Max Employment who didn't have an office in my town, so they would drive in from Canberra and set up a group session at my town's local community hub - cheapest arrangement, and they'd have someone there being like "oh so here are some vital skills you need to learn to get a job" before listing like Confidence, a Firm Handshake etc. - just the most obvious stereotypical shit anyone who'd completed high school would have been told on the way out. And the actual job search guy would call you over from the group, rubber-stamp your job search, and then you'd leave. The group aspect was all bullshit. So get this: they were absolute hardasses on attendance. You couldn't ring in to postpone your appointments; I dragged myself out of bed through some of the biggest depressive episodes of my life to submit 20 jobs to these bastards, and sometimes they WOULDN'T EVEN SHOW UP. Either the car had broken down or the guy had hurt his ankle, so they didn't show up. They never rang us up to tell us they wouldn't be coming to town, but they were quick to ring up to say that they'd be suspending our benefits if we were late for an appointment. And one time in particular, the bastards didn't show up in town - again, not having called any of us to tell us they wouldn't be able to make it - and they STILL SUSPENDED MY BENEFITS FOR NOT SHOWING UP. As in, they said that I didn't show up for a meeting with them that THEY didn't show up for, where I was actually the one party who DID show up. Despite not coming to town, they marked me as absent and suspended my benefits. And it's organisations like that that Centrelink have outsourced to. I think it's an absolute rort that the Liberals probably brought in to "save on government spending", but these third party job agencies claim a lot of government money to do the absolute bare minimum. Charities like the Salvation Army are claiming government dollars through their EmploymentPlus job search agencies. And I saw people come in asking if the agency could help them find a job, only to be told they had to be referred through Centrelink. It really is absurd that there are all of these third party job agencies, but they just act as an arm of Centrelink and they won't actually help you unless you go through the system. You'd think there would be services where you pay for a consultation and get some training, some advice and maybe a bite of any job openings the agency finds. But the job agencies I've been to have only been a middleman service who take your job search and report it to Centrelink, give you demerit points on behalf of Centrelink, and maaaaaybe end up helping you if you can make a case for yourself being in Band B instead of Band A. But it took multiple job search agencies and some really crummy mental circumstances for me to get put in Band B, and even then everything was business as usual y'know. They're just one arm of the Centrelink machine that's been outsourced to any third-party organisation who want a slice of that sweet public sector money. They're not in it to find people jobs, they're in it to do Centrelink's job for them and cash the checks they get for retaining jobseekers. It's absolutely absurd.
After going 26 km by taxi to tell centrelink that my father had died, my 87 year old mother was told to do it on the computer. "she has not got a computer and has never used one." After she had a person help her get a login for the computer and did what she needed, the computer told her that she needed to go to the office. Thank you Nowra Office.
Don't work there myself but a story from a friend who did work there. So it's mid 2020, so a particularly fun time. In a very fun area, the central coast. They get a special breed of centrelink recipient there. Subject A. The most lanky bogan you've ever witnessed. Subject B. Maori security guard built like a sumo wrestler. Lanky Bogan comes on in and there's a fair wait. He's sitting around long enough he at first is presumed to have gotten pissed off and left. But he comes back about 15 minutes later as he's just gone to the Hungry Jacks nextdoor. Demolishing a whopper in one hand, holding a shake in the other. It's at this point Sumo Security commits a grave error in judgement, for he asked a suburban bogan, in 2020, to put his mask back on. Hell knows no fury like a bogan denied his super stunner. Cue the abyssal screaming of an early 20's bogan male. "Yeah well maybe you should lay off the whoppers? huh?" The bogan then pegs his food at the security guard. Then spends about 5 minutes shouting what me and my friends call "Wyong Wizard Hexes" (read, very colourful and varied profanities) at the centrelink office. He then makes a runner. The kicker of the story is that he decides to come back an hour later while the police are there taking statements. Having changed his clothes, and putting on some aviators and a hat. He's instantly recognised and chased by the cops. Never seen again.
I worked in the Centrelink call Centrelink for 2.5 years over 7 years ago and it was an awful experience. Toxic workplace. We had timed toilet breaks. If you weren't back after 5 minutes, the Team Leader would come looking for you in the bathroom. Most of us were casual but worked full-time hours. If we took a day off sick, we were asked to provide a medical certificate even though we weren't getting paid. We were constantly monitored. It was shit.
I once worked at Centrelink. Let me say their processes are insane. I worked during the pandemic and they forced us to work in the office the entire time. During that time I was made a Team leader on their phone calls. The entire time I was answering escalated calls were just people threatening to unalive themselves because they were not approved to receive money that day. The sad part was I wasn't even allowed to provide them with money. I was told to call the police and get the customer a "welfare" check. None of us and I mean NONE of us were ever trained to deal with this kind shit man..... While I was a team leader, I had to manage 40 people. By the end of my tenure as a team leader it dropped down to 5 before our company lost its contract due to the labor company wanting to internalize the call centers.
I had to deal with the German equivalent to Centerlink, missed three appointments while being in the Hospital, got cut off completely. Got there on the fourth appointment and it turns out they put me on "food stamps", I couldn't buy anything but food and drinks with those, not to mention the embarrassment of having to go to a Supermarket with these stamps. Most cashiers didn't even know how to deal with them so I stood there, trying to buy my food while holding up the line. Thankfully the "error" got fixed the next month but holy shit that was a great time. Loved it.
Worked at a Centrelink Call Centre a long time ago. We had a fully stocked snack bar in the office (everything from cheese sticks and protein bars to chips, energy drinks, beef jerky and ramen). Also had a really sweet setup in the break room (huge brand new 6 burner BBQ, luxury kitchen, etc). Got a written warning for arranging office jousting on the weekends (we'd use the flags in the office as lances and take a run up, jump on an office chair and joust each other). Finally got fired for answering too many calls in the voice of Yoda. Had way too much fun there, although got abused by almost every customer that called through.
If you work for Centrelink they make you sign an agreement not to publicly disparage the agency. I'm sure there are plenty of ex-C/link willing to spill the beans
That's new but I left when Centrelink was called "Social Security". Your only confidentiality requirement in my time was not to provide client information to others not entitled to it. Otherwise you could rubbish the department all you liked. I guess we do not have as much freedom today as we once did. Everyone, including fictional persons like government agencies are uber sensitive.
@@alaska1790 That's something else that has changed since I worked there ending in 1997. Job security and good commonwealth superannuation. Then it was called Social Security. People stuck around and the seniority list was very important. The staff were well trained then.
@PeterGregoryKelly I worked there for 2.5 years and left in 2017. It was toxic then and seems to be toxic now. We got super, but it was the standard rate, so nothing special. All of us in the call centre (besides the Indigenous staff who were permanent) were casual. We worked full-time hours consistently but couldn't get permanency. I was casual the whole time I was there. We were treated terribly. We were casual but told to supply a medical certificate when we took a day off sick but were were never paid for the sick day being a casual employee. Training was not provided further than the initial training we received as casuals were deemed disposable. If we didn't come back from the bathroom within 5 minutes, the Team Leader would come looking for us in the bathroom. Glad I left that workplace.
had a mate who tattooed a barcode and his customer reference number on his arse. he was so excited to go in there and ask them to scan it. that was nearly 20 years ago, still on the dole shock horror😂
I worked with a woman who had previously worled at a centelink and she told me some insane stories. One day this dude came in and he had saved up days worth of his own diarrhoea (idk how to spell that shit) into a plastic bottle and he walked straight up to the front desk and poured it all over.while he just screamed. The manager had the regular cleaners clean it which was fine until summer hit and the lil bits hidden in the crevices of the office furnture started to melt and stink... She also had someone drive a car through the front window and thats why they have concrete poles in front of it now.
Worked in a cenrelink call centre, had a indigenous lady call in claiming her kids had been taken away without her consent (wanting to claim the extra 6 weeks of payment for FTB/PPS when you dont have custody of the kids in your payments) we asked for her to upload evidence confirming this happened, expecting affidavits and statements from family dr or something but she uploads 3 or 4 pictures in black and white, peering out of her front window of the police approaching her house then the next photo of them walking away with her kids, realising it was in fact child protection that took her kids i had to go back and explain she didn't qualify for the extra payment she promptly called me a fascists and "placed a curse on me" and hung up
I’ve had my bad experiences as a late diagnosed Autistic and ADHDer, living with chronic pain from scoliosis. the amount of anxiety caused by being knocked back because I’m “not Autistic or disabled enough” to meet requirements. Missing by 1 point. It was easier to receive NDIS support.
They love their power trip even though its meant to be prevented by the bill of human rights. Even if it was their own money they have no right to make the demands they make. The UN charter for human rights ratifies these rights and prevents people forcing people to give up their rights to survive.
when I was starting uni, I went to the local centerlink to sort everything out for student healthcare card and account not knowing that this one was a little different. apparently this one was in a zone with mostly elderly people so they only ever serviced pensioners. I ended up being there for 2 hours until i was directed to a phone to call another centerlink in another suburb which they never answered before closing time.
I remember waiting like 2 hours in a centrelink to be evacuated out with everyone by police as ambulance workers came in to deal with someone who overdosed in the bathroom. They ended up closing the place early and I had to come in the next day. I went first thing in the morning and the lady I spoke to apologised after hearing that I was there the day before and was very pleasant. It was one of the smoother rides I had going to centrelink. Side note, I had a housemate that believed if you acted unhinged you'd get put on a "do not disturb" list which would streamline your claims. That was his lifehack he would tell anyone that would listen
Can't. They funnel money into someone we all knows wifes bussiness. So successful they took it to the UK to get it established their with their Fabian mates.
Exactly, all the drug addicts who don’t want to work, pretending they have a fake disability or pop out a new kid every year make a bad name for the 5% of honest people getting benefits.
100%. They are no help at all. They're like "Apply for 40 jobs a month or we'll cut your payment". Ummm... There's not that many jobs available. Or at the very least, not ones I'm qualified for or capable of doing. I was 20 with no car licence and they wanted me to drive a forklift. Like, dude, I can't even drive a car, what makes you think I could operate a forklift safely??
What I want to know is why people even review these in the first place. It's not like people are going to read the reviews looking for the best Centrelink.
I mean to be fair, that's actually not a terrible idea. I think some of these places probably are too understaffed for their area (or at least more understaffed than usual), or just have incredibly jaded workers there who'll be more likely to send you back over arbitrary catch 22s after being chewed up by the job. So it absolutely might be worth it to drive another hour to a better review centrelink office, to avoid waiting in the queue for 4 hours.
This would have been some time in the late 90's or early 2000s and it was somewhere in derelict Sydney. Me and my mum were in line at a Centrelink and I was busting for a piss, she asked the clerk where the bathroom was and the clerk said they only had a wash room. We go to said wash room and it was basically a closet with a sink in it. My mum propped up something against the door so nobody could open it and then proceeded to lift me up so I could piss in the sink. 5 year old me probably had the biggest shit eating grin. I don't know why it popped into my head but I have never brought this up to anybody
Just remember, we have a government that can afford to pay a universal basic income and improve the working conditions of essential emergency services, but where's the fun in that. Here's some hoops to jump through for eighteen months and robodebt never made mistaks...mistaks...shit.
Id personally like to see wage increases and schemes for incentivising getting people into work/make it easier to get work. Universal income would mean my lazy bastard of a mate whos never had a job at 31 can keep doing that and fuck that.
We wouldn't even need Centrelink if housing wasn't so expensive. Get rid of Centrelink and invest it all into building houses for the people who would otherwise be homeless without being on Centrelink. And then set aside a portion of the savings towards funding third party help the homeless organizations like meals on wheels.
@@TheWheelman298same with my lazy mate. My taxes don’t go to propping up lazy bludgers. I’m happy for it to go to helping pensioners, genuinely disabled people (not people like him that claim being fat is a disability) or people hunting for a new job after being laid off - what it’s for. But it shouldn’t be enough that people are happy to stay on it.
Here's a bunch of job application requirements that just piss of HR departments as they're flooded with dud applications. I enjoy working, but it's hell not having a job.
Worked for a call centre contracted by Centrelink back in 2022. We had a bunch of KPIs, including signing people up for voiceprints, the “In Australia, my voice identifies me” thing. The amount of fucking conspiracy theorists in this country cost me my bonus. Also when Labor won, management sent an email “offering” redundancy, and it was the happiest I’d ever seen anyone look in that place. Shoutout Jim Chalmers.
Bro I had the same job back in 2020 when COVID hit, I was on a campaign where I had to call up people and let them know their mutual obligations had changed but to do that I would need to ask for their personal details to legally access their centrelink profile. I had so many people sus thinking I was trying to scam them especially since we were showing up as a private number to these people. Oh and the KPIs fucking sucked.
Centreink administers the aged pension, dsp, jobseeker, student benefits(yep I forgot what they are called). My point is that most people will be dealing with them on a regular basis and it should be run efficiently, simply, and in a manner that is helpful. I recently helped a friend apply for the aged pension it was a complicate process. He was told it would take 3 months at the most. It actually took 6 months despite letting them know that had less than $2000 in his bank account and was about to be evicted.
Good grief. My age pension was approved in about 8 or 9 weeks. Pro tip. You can apply for the age pension 13 weeks before you turn 67, so age 66 and 3/4 and hopefully have it ready to roll on your birthday.
When the new name of "Centrelink" was canvassed as one to replace "Social Security" a bus interchange was what came to many people's minds. I'm glad I don't work there any more. Left in 97.
I went for a job once at a Centrelink call centre ... We were given mock scenarios where a customer would call up & ask for a advance or so such I kept asking for the actual government polices for the correct information, because I didn't just NO you can't ... when in reality they actual can I didn't get the job ...
I once got a call from a guy claiming to be one of the actors who portrayed Ronald McDonald on tv in the 90s, who proceeded to tell me his life story as if it were a one man theatre show. Probably the most surreal phone call I've ever had.
I don't know about worst Centrelink I've been to, but the worst job centre is definitely Max Employment, doesn't even matter which one they're all shit
I went to centrelink in Goodna QLD 10+ years ago and thought I'd get there 15 minutes early and be one of the first people in line. Wrong. There were at least 30 people already lined up. Once I got inside it was wild there were people who didn't speak english using the landline telephones with no idea what the hell was happening and some guy rode a bycicle inside and was doing laps while staff were trying to stop him. Meanwhile a single mom with multiple children was swearing at her children for just being bored kids with nothing to do. I was trying to get my study allowance sorted out. Nope. rejected (lejit studying at tafe). Hell.
When I was 5 or 6 my mum had an appointment at a Centrelink. One thing to note was this Centrelink had two sets of automatic doors one after another which made it really hard to see when someone was entering. I was playing around these doors that were meant to be turned off as the Centrelink had closed for the day (this was back in the day where they were happy to stay back when running late) but the doors apparently hadn't registered the lock. Another customer walked in while I was between the door and a large pot plant causing the second set of doors to open, running over my little toe and almost cutting it completely off. After noticing my mum immediately rushed to me and asked someone to call an ambulance, the lady at the counter was great and was happy to help however when the manager came out she was red and going off at us telling us we need to leave as I was getting blood all over her carpet. Long story short I kept my toe but only because the ligament was a soldier and held on. Best Centrelink experience to date
I work at WINZ (the 🇳🇿 NZ version of Centrelink) and when I did my secondment at the Collections contact centre, I've had quite a few clients call in specifically asking to speak with a Kiwi or very specifically asking to not speak to someone who is Indian. Problem for them is however, most of the people at MSD Collections are Indians. In one particular case, I had a client call in and right off the bat just asked if I was a Kiwi and I just told him I'm 🇺🇸 American and he simply said "good enough" then proceeded to complain that he had to call three times just to find someone who wasn't Indian or had a thick foreign accent, before actually going on to talk about his issue. PS: I am actually a Kiwi but I speak in an American accent as I grew up watching American movies/TV shows, I went to uni in the States, I lived in NYC when I did my internship and my husband is American, hence most people don't really believe me when I say I am from here.
The accent barrier man, I get it. Not so much in person all the time but over a noisy phone it's hard. Like, my English is F'd they're English is F'd and both are us are talking from areas packed with lunatics.
MSD NZ have a problem with following up complaints. Yet to have one resolved in my lifetime. They are some sort of beyond question agency that can do anything sign anything write official letters making illegal demands and none of it is ever actually legit. They are never held to account. They can even act on their illegal demands and you will suffer and they have zero repercussions.
As someone with hearing and processing issues, the accent thing can be a legitimate problem. No good reason to care if the person is Indian (or anything else for that matter) or not otherwise though.
Best part was the rort my local in small town SA had, we had 3 job networks and they all had deals with local "employers" to give them their 2 6 month contracts on a rotating basis. So the "employers" would pick up 2 ceno contracts for 6 months, then pick up another 2 from a different provider, then another 2, well now a year and a half has passed and they can go back to the original provider and pick up another 2 poor ceno people who can't refuse their shitty conditions
Also cunts put me 18 years old 50kg soaking wet no experience to work in an OHS nightmare manufacturing plant carrying 6 meter steel tubing and getting called slow and stupid by the boss for snapping 1 drill bit on my first day. Owner of that place was good mates with the job network agents
@@SeanHartnett-t8c everybody gets their back scratched, ceno gets people "in employment" the networks get funding and the employers get cheap vulnerable labour
The funniest thing about the immigration debate is just how anti-immigration some immigrants can be. I have a mate that moved here from china a few years ago. After 6 months working as a mechanic, every conversation ended up him ranting about how the migrants were turning the country to shit. It was his favourite thing to rant about, followed by dole-bludgers and indigenous people… maybe that was just the mechanics shop he worked at…
You know immigrants, more Aussie than Aussies. It's usually only immigrants who know the words of the national anthem. I am proud to confess as an Aussie that I do not.
Worked as a trainee for a short while, left shortly after because it's Centrelink. I once served an autistic gay guy who had his mother on the phone yelling at him for not reporting his income. Once he's done being berated, he says my security guard is hot and asks if he's available. Also had an old lady shit herself while waiting for her appointment, and refused to leave or clean herself up before being seen. Good times.
Being on centerlink was some of the best times of my life… until that day every fortnight when I had to go in there and hand in my jobseeker book full of jobs I never applied for.
My worst experience with Centrelink... In order to study I had to sell the little apartment I'd recently started buying, and move to another state. I received AUSTUDY as I was a full time student. I bought a house in Woodridge. Woodridge. If you don't know it - picture the worst suburb you've ever been to, anywhere. It's worse than that. This was no mansion. Even the fleas had fleas. I then received a letter from Centrelink saying my AUSTUDY was cancelled. There was no explanation why. I called Centrelink, and the person who I spoke to told me - You probably were not entitled to payments in the first place, so be thankful you got anything! My local member discovered that Centrelink erroneously believed I still owned my little apartment, as well as the Woodridge mansion. Why did it take an MP to verify that? Shouldn't need an MP to get an answer.
To be fair, with the way party politics work out, resolving that sort of thing (beurocratic nonsense, be it caused by low level officials or highly questionable business decisions) is probably over half of a local MP's actual job.
Don't forget being on the PHONE with Centrelink - I had to purposely charge my what was once 100% phone because I had been on hold for 8 hours .... maybe it was a good thing I wasn't working if that's how long they take to answer their phones 🤣🤣🤣🤣
Buddy of mine works at the Swedish version of centerlink, on several occasions he has been told to and I quote “Hurry the fuck up, the system (slang for the government owned liquor store) opens soon and I want to be ready” by people who are clearly still drunk from the day before
word. one time i walked into a cenno, got given a phone number, got put on hold for 90 minutes only to be told that the number was wrong, got put on hold for another hour only for them to tell me that i wasn't eligible for YA. In their defense they started giving me cash about a month later, but still.
The employment agencies are worse.i remember being in a ten day course of one of theirs (max employment, chatswood)when after lunch the day after Easter Monday, at 2pm three policeman ran in and took a ex con away ( who was pissed) for questioning. Apparently he tried to get one of the other people in the class arrested for .... .also they tried to put a 4o year old man with chronic back problems into a job trial as a kitchen hand at a busy Cafe.for which he had to have a stool put in they're so he could sit and do the dishes.and when he didn't get the job,he got his payments cut off.
One day at Centrelink, I was in a mischievous mood and decided it was time for some light-hearted chaos. I’d noticed that everyone had been a bit stressed, so I came up with the idea of “Operation Office Plant.” The plan was simple: I would sneakily replace everyone’s desk plants with fake ones, all of which were hilariously absurd-think neon pink cacti and oversized rubbery succulents and sex toys
Saw a guy coming out of centrelink, he looked like a pro wrester from the 80s but he was angry punching the air and trying to stop the wind from blowing up his tight black dress. yes he was wearing a skirt but was holding it like mr bean when he got the wrong pants from the dryer.
@@nqgamer Because they never did anything, and are a mad drain on the system,. I remember a while ago there was a website with an exhaustive list of hundreds of participant complaints. I was on one like 10 years ago and the only time I've ever been ripped off and not paid by an employer was some job a job network provider found for a cohort of us and we all did weeks of work and no one got paid..
I worked at a Centrelink call centre. It was shit, no need to elaborate further. Although, it did get better when Shorten came in. I was trying to help some guy with his enquiry and waited while he scrolled through his emails to find the information he needed to give me. He read out the subject for EVERY EMAIL and got pissed at the end when he couldn't find what he was looking for and hung up, despite complaining about the wait times at the start of the call. The highlight of the call, was when he came across an email from Kevin Rudd and he said "what does he want now?" It probably had to do with the Murdoch Royal Commission that the greens keep claiming as a win for themselves. Insert plug for next FJ video bashing the greens and max chandler maher. Also, more Davez Dinnerz please.
I’m an American/australian dual citizen; I arrived in Caboolture, QLD after 36 hours of travel (having never seen subtropical Australia before), and was dropped off at the local Centrelink still reeling with jet lag. I learned what a bogan was that day.
Back in the day public servants were employed from a list of results of the "Public Service Exam", which was essentially an IQ test. This meant employees were generally fairly intelligent, but often quite eccentric. Now its a series of interviews, mainly to determine their "loyalty" ie that they will do as they're fkn told. The database was written by IBM in the 70s, and successive layers of cheap GUI interfaces just made it more difficult, so those with experience manipulating the database had to act as de-buggers for most of the other staff. Middle management consisted almost entirely of middle-aged, middle-class under-educated women, with all the inherent prejudices and people skills. Any promotion procedure would be usurped by rampant nepo and favouritism.
Nah man.. Liverpool NSW centrelink is the worst, if you go in there they tell you to use the online service. WHY DO THEY EVEN HAVE A BUILDING? Like legit no matter what you're there for, even if it isn't able to be done on the site they say "use the online service". People sit in there for hours just to be told "Use the online service" lmao.
I think that they all tell you to use the online service these days. It seems like you have to prove to them that you couldn't do it online before they will listen to you.
Twice the Jobcentre (uk equivalent), had me work full time for 4 months, £57 a week., which was nice (and then controversial). The actual bad thing was, they were going to stop my money, because I was working full-time...
worked for centerlink half of my job was fixing concentrix's fuck ups ( a thrid paty centerlink hires to man the phones and do claims there fucking useless they do not get the right training and do what ever they want so they can fill in there contract requirements) if your claim was ever delayed or knocked back for a silly reason 9/10 it was them..... glad i dont work there anymore i regret not yelling at the 3rd party staff gordon ramsy style... anyways my partner works at a face to face ceno i can tell u now the amount of times it has been broken into company cars stolen threats of people coming in with guns and the crack heads begging to restore there payments when the job providers canceled there payments its a daily occurrence idk how she works there.
Hahaha I didn't work at concentrix but another one and can testify to this. However my department was mainly myGov related with the occasional crossover into Centrelink when needed. I personally did my job with integrity despite how soul crushing it was, I can confirm though that some people there just did not care and rushed through people to meet the KPI requirements which were so strict it was ridiculous.
I wonder if Centrelink workers can honestly out themselves. How many layers of encryption are you offering them? Also, who can afford a pen on JobSeeker? Literally we are the worst country to live in if you’re unemployed. The worst of all 38 OECD countries. And incidentally the sixth wealthiest. Indians. 🤔 How many are in jobs that pay under the counter cash and simultaneously collecting social security? I mean, that makes it so much easier to afford a pen. Shameless plugs for Red Rooster - nobody on Centrelink payments can afford that! Seriously? Starvation and public service abuse… Australia, aren’t you glad you live here? 🤦♀️
The centerlink near me was enormous, but had like 3 employees at any time, just a bunch of empty offices and work stations, so youd be waiting for hours ciz they had so few staff in this big fck off space. And what staff they did have were condescending and unhelpful. The only person of integrity was the Sudanese security guard
I was filling out a claim for student allowance to start a Tafe course and I couldn't submit the claim because one of the questions wouldn't accept my answer so I asked a staff member for help. After she couldn't put in the right answer she started swearing at the computer. I noticed the the Security guard watching us and wondered if he was going to have to escort her out.
10 years ago I was playing world of warcraft in a 10 vs 10 battle ground in my team I seen a shadow priest named "Centrelink" at that moment I knew we had already won the game!!!!
I was in the Army for 33 years. Joined straight from High School as I finished my HSC. Went to Centrelink for the first time when I was 50, to get a medicare card, because as a defence member we don't need one. The lady at the Parramatta Office accused me of committing fraud. So I told her to call the Police while I sit on the couch and watch her get educated. I said to her "I hope it''s as Ex-Defence Member that attends, because you'll look like an idiot". Because I explained to her why we don't need a medicare card. She decided to process my application, but she said she will be referring me to the "Fraud team". My response "Crack on love".
As I understand it, it's now called Services Australia. They keep on changing the name the way the name Windscale was changed to Sellafield (in Britain, following a nuclear accident in 1957) because everybody thinks they're shit and they're trying to stay one step ahead of their customers' hatred.
@@baabaabaa-El true! You hit the nail on the head when you said "if you wanted a job" There's still plenty of jobs out there, but people don't want them! Cheers.
Yes I worked in the Department of Social Security. I am a baby boomer. I started working in a regional office when data entry transaction sheets were flown to Sydney 3 times a week to be entered by data entry typists into the mainframe computer, a place I later worked at in the Department. I left soon after Johnny Howard changed the DSS name to that of a bus interchange.
My current centrelink office basically got cleaned out one week, after I got called up late to do a course, showed up to find it was already full, and everyone in charge at the branch had somehow fucked up organizing it and lied to people to make them come. That was a funny fucking day. Because everyone there was on the same page. Even the woman running the course.
Centrelink workers get nasty when you can do things by computer, but go to the office. People on Centrelink are poor, not all of them have computers or the internet.
I remember when you used to have to line up and hand in an actual piece of paper Ahh the junkies fighting cause they know its payday tomorrow so they getting extra excited
I’m 48 now and have gone periods of my life without employment. Even still, at no stage have I even contemplated walking into a Centrelink in those 48 years. No good can come from that place.
You totally need to do a "Worst Service NSW's in New South Wales". I don't know a single person who HASN'T had a terrible or at least mildly annoying experience there.
do worst medical practices, i work in the medical IT industry and when its dead i read reviews for practices, there are some of the most shocking things ive ever seen WITH shocking replies from the business itself
I'm a university educated professional and have been working fulltime my entire life. Six years ago I attempted to apply for parental paid leave for 2 weeks when my third child was born. I had real trouble navigating the minefield of forms/passwords/identification numbers etc. I was experienced at using technology and computer programs etc. If you were a marginally educated persons with mental health or medical issues, the type of person centrelink most needs to assist, it must be fucking difficult. If you call you are put on hold for hours, a lot of services require a computer to access.... I dont blame some of these people from being annoyed and abusive. A counter staffed by human beings, where you dont have extremely long wait periods would be nice. That said remain respectful when asking for free money from the taxpayers. I had an old neighbour who went on about trouble getting his 'pay' when he went to centrelink...its not pay its a handout so be grateful for free money.
I once saw a guy have his money stopped because being in hospital after being run over wasn't a good enough reason for not going for a appointment, the guy was in a wheelchair and had one leg in plaster
I bloody love when talking about the immigrants, you had to rock the grey hair and Croatia jacket. I swear mate, it's my old man to a tee. Haha love your work.
I worked for the department a few years ago. One of my colleagues (Who was female) had a customer demand to speak to a man or the boss. So she had our supervisor take over the call. She is a feisty Greek woman. It was hilarious.
Back in the day where you had to wait yonks to be seen, I got bumped up to the front of the queue almost immediately 'cause a staff member saw my surname and thought I was related to a famous rapper(from the US), they were disappointed that there was no connection, but we still had a laugh and I had my two week check in done within minutes. Fun time!
I think thats the point. The problem is mainly that they fail at the legal and rights part. Doesn't matter how poor you are. The demands of social services are a breach of human rights. No different than slavery. I know it sounds extreme but they cant actually legally claim any of those things they demand. International laws have been established to prevent governments enslaving people based in social status or credit score. Yet we have these places in our modern world flagrantly abusing international law. They fail to realise that those people behind the counter are the bludgers being used to abuse human rights as a government agent.
It's finally time... Centrelink workers confess their sins. If you work at Centrelink put your stories in the replies below, the people NEED to know.
Show tickets: www.friendlyjordies.com/live-show
Never worked at centrelink, but put me in the video anyway ya cunt.
Hello! I worked for Centrelink for about 3.5 years after a long long time receiving it. I have many many stories. And I feel like my team(team 10 all the waaay) also does. But I'll just focus on Kevin. Once he came through on the phone it was immediately "gimmie hundred dollars for medication". Had to ID him, got his name dob and crn, then immediately "i need 100 dollars for funeral". Sorry Kevin, I thought it was for medication, "need it for both please extra hundred dollars". After a week I started getting him daily(strange because of the odds) and he suddenly had an MSP(managed service plan) meaning he can only get assistance through a certain person or number. He would still call thru, I would somehow get his call every time. And the last one we had together went for about 45 minutes. I told him look Kevin its me again, you've called a few times today and you're not going to get a different answer unless you call your one main contact. We then spent 40 minutes talking about why you should or shouldn't share your centrelink money with the rest of your community, the legitimacy of his request and how to justify needing an extra 100 dollars on top of your 1200 dollars a fortnight when paying no rent or bills.
I miss the job. Other confessions are keeping people on the phone when not necessary(if you're a cunt you get cunt back). Telling people they need to re upload documents because the system hasn't got them when it did, but you get the respect you give 😁
I'm a femboy you have a pretty mouth it would be nice if I had you here my name is Goblin Michael Kors and a sexual person I love to have sex and I love to suck
The Misinformation and Disinformation Bill that Albo is attempting to ram through this week is the end of free speech in Australia. Cover that! Not this crap.
Show us you’re a journalist and not a shill.
Edit: other comments being deleted 😵💫but the Misinformation bill which will criminalise much of Jordies’ journalism over the years can only take public objections ****this week only****** before it moves to the Senate.
Fun fact: One new law in the bill makes it illegal to criticise the banking system! Hoooooooooray, thanks Albo!
I live near a legendary kind of Centrelink - it's next to a train station, bus stop, Maccas, Woolies, kebab shop, two pizza places and two bottle shops. I can 100% tell you it attracts the best kind of people.
Do tell😂
Where?? Pls. I need to google map this shit 😂
@@rage9715 It's in a place in Melbourne that's nicknamed Bosnia, I'll let you figure it out :D
1 time i wish i lived in melb
I thought you were talking about Goodna in SEQ 🤣
In the 80s, a bit before Centrelink, a sparky friend of mine installed duress alarms at the counter of the Woodridge DSS (Logan, Queensland). This was in response to repeated violent attacks on DSS counter staff. Most attacks were bogans demanding "counter cheques". The worst one was a guy, who after being refused, returned with a shotgun and threatened to "unalive" the person at the counter if they didn't give him a cheque. The counter Johnny said they would have to clear it with their boss an was allowed to go through the locked door to facilitate the transaction. They explained the situation to the boss and actually did take a cheque back out to the gun-toting bogan (still at the counter). However, while the cheque was being prepared, the boss had contacted the police. The cheque was already cancelled before the modern-day Ned Kelly got out the door, where he was received by armed police, who quickly provided him with government-funded food and lodgings.
At least no mutual obligations commit one crime and you set for life 😂
Ahhh got to love bogans from Logan, the best ones are at night at Bogan Hyperdome.
Good to see nothing's changed
back when aussie men had 🏀⚽...and as if it is not enough the elites are making sure men dont grow new ones anymore...
What on earth are you babbling about,@@lisafoodie8443?
Paranoid delusions of a One-Nationist country, by the look of things. 😆
I do have to say, I saw a Centrelink employee berating an elderly couple for the horrific crime of not being able to navigate the website and refusing to help them properly. It’s disgusting the way Centrelink treats our pensioners like a liability and with complete contempt.
Who the fuck does know how to navigate the website? The employees sure as fuck can't do it, how are we suppose to?
That's horrible a lot of boomers still don't even know how to use a computer.
yea there forced to do that i left 2022 just after they changed the phone systems and made it impossible to call and they instructed pepole to force users to download the apps and sugggest its quicker it easier its not
Ha! I bet what actually happened was this couple screaming at everyone because they couldn't navigate a simple website. Just cause they're old doesn't mean they can't be a shit person
The worst ive seen in a Centrelink was an elderly woman who clearly didnt know how to use a computer walking out in tears because the employee was getting frustrated with her. It was pretty disgusting to see a mid 40s lump of a man yelling and talking down to some poor old granny
I think that was me! But, I always leave Centrelink in tears..
@JojoSails God Bless you. No one should be made to feel that way, especially the elderly
I think I heard this story on Reddit before
@@YeahIDontKn0wEither I did actually post this on the Centrelink reddit about 6 months ago
@morgan2010nucka Must've been you, it was a post the worst Centrelink experiences
Worked in a call center, had been taking calls all morning, people swearing at me, death threats, even people hitting on me, and this call dropped in from the angriest man I've ever heard in my life. After I briefly introduced myself at the start of the call and asked how I could help, this man rained down a Pearl Harbour level of insults at the top of his lungs for 8 minutes straight. I couldn't understand half of it since his voice started breaking and I could hear him physically slurping the spit back in his mouth between breaths. I'm just sitting there dumb founded, I could see his payments were cut for not going to an appointment and all I had to do was book another one for him, and after those 8 minutes he must of taken a quick break, and I said "are you done?" to which he responded "Yes", and I said "good, me too" and hung up on him. But this isn't the end of it, I took a call about 20 minutes later AND IT WAS HIM, HE WAS BACK FOR ROUND 2, and he started immediately complaining about this "fuckhead" earlier that hung up on him after he, and I quote "politely and quietly tried to get some help reinstating his payments". I was in shock, and for the next 2 minutes of this call put on the absolute worst Lebanese accent you've ever heard in your life so he didn't know it was me. My co-worker sitting next to me is just side eyeing me the whole time during the call. I explained the issue and booked him a new appointment, his payments were instantly reinstated and the bloke thanked me for such a quick and effortless response. After the call I found out he spent the extra time putting in a compliment to my leadership for how great of an employee I was and won an award that month thanks to him. What a time to be alive.
It wasn't really an issue with visiting a centrelink, but I remember not having a job and thinking "I might need some support until I find work" but didn't want to go to centrelink, so I went to one of the private job support places that happened to be sitting around the same block as my local centrelink. These private places said I had to be referred to them, so I discovered that centrelink had outsourced the actual job seeking aspect, and now these companies were getting paid to essentially put people in jobs they weren't entirely suited for. The people in these places apparently didn't have to have job placement training.
Yep, every job search place I know is contracted by the government to provide job search facilities, but it's literally just submitting your jobs to MyGov online (i.e. not even dealing with the job agency to begin with) and going in for an appointment every now and again. Centrelink is basically a figurehead that all of these scummy job search agencies operate under, and they really couldn't give less of a fuck.
I'll give my last job search agency some credit, in that I was dealing with some significant mental health issues and they were able to not only put me on another band - I think it's like Band A is the one where you're applying for 20+ jobs a month, and Band B is the one where you look for less jobs and the agency provides resources like resume writers and informs you of courses and stuff - but get me some online counselling as well, where I would go into a room on-site and speak to a councillor over Skype. That being said, I only got my current job because the staff all rolled over and got replaced with new employees, and my job search lady had just left an organisation that was going through a hard time retaining employees - she got me and another guy a job there, then she QUIT THE JOB SEARCH PLACE and came back to the place she sent me and the other guy. It was 100% "right time, right place" BS.
But on the other hand, I had a job search agency called Max Employment who didn't have an office in my town, so they would drive in from Canberra and set up a group session at my town's local community hub - cheapest arrangement, and they'd have someone there being like "oh so here are some vital skills you need to learn to get a job" before listing like Confidence, a Firm Handshake etc. - just the most obvious stereotypical shit anyone who'd completed high school would have been told on the way out. And the actual job search guy would call you over from the group, rubber-stamp your job search, and then you'd leave. The group aspect was all bullshit.
So get this: they were absolute hardasses on attendance. You couldn't ring in to postpone your appointments; I dragged myself out of bed through some of the biggest depressive episodes of my life to submit 20 jobs to these bastards, and sometimes they WOULDN'T EVEN SHOW UP. Either the car had broken down or the guy had hurt his ankle, so they didn't show up. They never rang us up to tell us they wouldn't be coming to town, but they were quick to ring up to say that they'd be suspending our benefits if we were late for an appointment.
And one time in particular, the bastards didn't show up in town - again, not having called any of us to tell us they wouldn't be able to make it - and they STILL SUSPENDED MY BENEFITS FOR NOT SHOWING UP. As in, they said that I didn't show up for a meeting with them that THEY didn't show up for, where I was actually the one party who DID show up. Despite not coming to town, they marked me as absent and suspended my benefits.
And it's organisations like that that Centrelink have outsourced to. I think it's an absolute rort that the Liberals probably brought in to "save on government spending", but these third party job agencies claim a lot of government money to do the absolute bare minimum. Charities like the Salvation Army are claiming government dollars through their EmploymentPlus job search agencies.
And I saw people come in asking if the agency could help them find a job, only to be told they had to be referred through Centrelink. It really is absurd that there are all of these third party job agencies, but they just act as an arm of Centrelink and they won't actually help you unless you go through the system.
You'd think there would be services where you pay for a consultation and get some training, some advice and maybe a bite of any job openings the agency finds. But the job agencies I've been to have only been a middleman service who take your job search and report it to Centrelink, give you demerit points on behalf of Centrelink, and maaaaaybe end up helping you if you can make a case for yourself being in Band B instead of Band A. But it took multiple job search agencies and some really crummy mental circumstances for me to get put in Band B, and even then everything was business as usual y'know. They're just one arm of the Centrelink machine that's been outsourced to any third-party organisation who want a slice of that sweet public sector money. They're not in it to find people jobs, they're in it to do Centrelink's job for them and cash the checks they get for retaining jobseekers. It's absolutely absurd.
After going 26 km by taxi to tell centrelink that my father had died, my 87 year old mother was told to do it on the computer. "she has not got a computer and has never used one." After she had a person help her get a login for the computer and did what she needed, the computer told her that she needed to go to the office. Thank you Nowra Office.
Don't work there myself but a story from a friend who did work there.
So it's mid 2020, so a particularly fun time. In a very fun area, the central coast. They get a special breed of centrelink recipient there. Subject A. The most lanky bogan you've ever witnessed. Subject B. Maori security guard built like a sumo wrestler.
Lanky Bogan comes on in and there's a fair wait. He's sitting around long enough he at first is presumed to have gotten pissed off and left. But he comes back about 15 minutes later as he's just gone to the Hungry Jacks nextdoor. Demolishing a whopper in one hand, holding a shake in the other.
It's at this point Sumo Security commits a grave error in judgement, for he asked a suburban bogan, in 2020, to put his mask back on.
Hell knows no fury like a bogan denied his super stunner. Cue the abyssal screaming of an early 20's bogan male.
"Yeah well maybe you should lay off the whoppers? huh?"
The bogan then pegs his food at the security guard. Then spends about 5 minutes shouting what me and my friends call "Wyong Wizard Hexes" (read, very colourful and varied profanities) at the centrelink office.
He then makes a runner.
The kicker of the story is that he decides to come back an hour later while the police are there taking statements. Having changed his clothes, and putting on some aviators and a hat. He's instantly recognised and chased by the cops. Never seen again.
Why police?
Centerlink is meant to provide for the mental health sufferers not punish them for their disabilities.
@@jimijamesjowitt Bogan may be seen as a disability somewhere, but it's not generally recognised that way by anyone else....😁
a wise man once said
"So it's Tuesday morning,
and my centerlink hasn't come through.
so I pick up the phone,
because I've got some abusing to do"
What's that from?
@@angelaisacliche the chats- smoko
Priorities there - he needs to get things sorted before TAB Thursdays
I'm on smoko
So leave me alone
But all I get is elevator music.
Waiting on the line,
on hold all the time
I worked in the Centrelink call Centrelink for 2.5 years over 7 years ago and it was an awful experience. Toxic workplace. We had timed toilet breaks. If you weren't back after 5 minutes, the Team Leader would come looking for you in the bathroom. Most of us were casual but worked full-time hours. If we took a day off sick, we were asked to provide a medical certificate even though we weren't getting paid. We were constantly monitored. It was shit.
I once worked at Centrelink. Let me say their processes are insane. I worked during the pandemic and they forced us to work in the office the entire time. During that time I was made a Team leader on their phone calls. The entire time I was answering escalated calls were just people threatening to unalive themselves because they were not approved to receive money that day. The sad part was I wasn't even allowed to provide them with money. I was told to call the police and get the customer a "welfare" check. None of us and I mean NONE of us were ever trained to deal with this kind shit man..... While I was a team leader, I had to manage 40 people. By the end of my tenure as a team leader it dropped down to 5 before our company lost its contract due to the labor company wanting to internalize the call centers.
I had to deal with the German equivalent to Centerlink, missed three appointments while being in the Hospital, got cut off completely. Got there on the fourth appointment and it turns out they put me on "food stamps", I couldn't buy anything but food and drinks with those, not to mention the embarrassment of having to go to a Supermarket with these stamps. Most cashiers didn't even know how to deal with them so I stood there, trying to buy my food while holding up the line. Thankfully the "error" got fixed the next month but holy shit that was a great time. Loved it.
This is about Centrelink, not the German equivalent.
@@looksirdroids9134still counts
@@looksirdroids9134 No need to be so close minded to other cultures my man
I need to know. What is the German equivalent of Centrelink?
@@ThatScootFanboy It's called "Bundes Agentur für Arbeit", roughly translates to "National Office for Work"
It's true, all australians do carry pens. Mine is pink because I'm a massive poof.
Mine's a waterproof felt tip because we are girt by sea.
I don't carry a pen. But I do carry a crayon. And it's lodged inside my nose.
Only one pen?! I carry at least five at all times with one of them being always a red pen.
How massive?
Asking for a friend 😂😂
I carry a Camo coloured Pen so no one else can copy my words 😂
Worked at a Centrelink Call Centre a long time ago.
We had a fully stocked snack bar in the office (everything from cheese sticks and protein bars to chips, energy drinks, beef jerky and ramen). Also had a really sweet setup in the break room (huge brand new 6 burner BBQ, luxury kitchen, etc).
Got a written warning for arranging office jousting on the weekends (we'd use the flags in the office as lances and take a run up, jump on an office chair and joust each other).
Finally got fired for answering too many calls in the voice of Yoda.
Had way too much fun there, although got abused by almost every customer that called through.
If you work for Centrelink they make you sign an agreement not to publicly disparage the agency. I'm sure there are plenty of ex-C/link willing to spill the beans
That's pretty standard for all contracts, private or government.
Had to do that when I worked for Harvey Norman 😂
@@lukeslayerwe used to call Harvey Norman - Hardly Normal 👍🏻
It would be good to sign an agreement if convicted of drugs ABUSE.,to use taxpayers money on living expenses .All rents are deducted first
That's new but I left when Centrelink was called "Social Security". Your only confidentiality requirement in my time was not to provide client information to others not entitled to it. Otherwise you could rubbish the department all you liked. I guess we do not have as much freedom today as we once did. Everyone, including fictional persons like government agencies are uber sensitive.
Centrelink, where 50% of employees have no idea what they are talking about.
I worked there it’s more like 90%
Thats because they have a high turnover rate. Its a toxic workplace.
It's pretty high as they don't know how to work the computer programs they have.
@@alaska1790 That's something else that has changed since I worked there ending in 1997. Job security and good commonwealth superannuation. Then it was called Social Security. People stuck around and the seniority list was very important. The staff were well trained then.
@PeterGregoryKelly I worked there for 2.5 years and left in 2017. It was toxic then and seems to be toxic now. We got super, but it was the standard rate, so nothing special. All of us in the call centre (besides the Indigenous staff who were permanent) were casual. We worked full-time hours consistently but couldn't get permanency. I was casual the whole time I was there. We were treated terribly. We were casual but told to supply a medical certificate when we took a day off sick but were were never paid for the sick day being a casual employee. Training was not provided further than the initial training we received as casuals were deemed disposable. If we didn't come back from the bathroom within 5 minutes, the Team Leader would come looking for us in the bathroom. Glad I left that workplace.
had a mate who tattooed a barcode and his customer reference number on his arse. he was so excited to go in there and ask them to scan it. that was nearly 20 years ago, still on the dole shock horror😂
I worked with a woman who had previously worled at a centelink and she told me some insane stories. One day this dude came in and he had saved up days worth of his own diarrhoea (idk how to spell that shit) into a plastic bottle and he walked straight up to the front desk and poured it all over.while he just screamed. The manager had the regular cleaners clean it which was fine until summer hit and the lil bits hidden in the crevices of the office furnture started to melt and stink... She also had someone drive a car through the front window and thats why they have concrete poles in front of it now.
When they do their job that badly that this happens they should find another job 😆😆😆
What a shitty story.
Worked in a cenrelink call centre, had a indigenous lady call in claiming her kids had been taken away without her consent (wanting to claim the extra 6 weeks of payment for FTB/PPS when you dont have custody of the kids in your payments) we asked for her to upload evidence confirming this happened, expecting affidavits and statements from family dr or something but she uploads 3 or 4 pictures in black and white, peering out of her front window of the police approaching her house then the next photo of them walking away with her kids, realising it was in fact child protection that took her kids i had to go back and explain she didn't qualify for the extra payment she promptly called me a fascists and "placed a curse on me" and hung up
Holy shit
I’ve had my bad experiences as a late diagnosed Autistic and ADHDer, living with chronic pain from scoliosis. the amount of anxiety caused by being knocked back because I’m “not Autistic or disabled enough” to meet requirements. Missing by 1 point. It was easier to receive NDIS support.
Yea, they really don't want to pay you and make you jump through hoops
They love their power trip even though its meant to be prevented by the bill of human rights.
Even if it was their own money they have no right to make the demands they make.
The UN charter for human rights ratifies these rights and prevents people forcing people to give up their rights to survive.
when I was starting uni, I went to the local centerlink to sort everything out for student healthcare card and account not knowing that this one was a little different. apparently this one was in a zone with mostly elderly people so they only ever serviced pensioners. I ended up being there for 2 hours until i was directed to a phone to call another centerlink in another suburb which they never answered before closing time.
I remember waiting like 2 hours in a centrelink to be evacuated out with everyone by police as ambulance workers came in to deal with someone who overdosed in the bathroom.
They ended up closing the place early and I had to come in the next day. I went first thing in the morning and the lady I spoke to apologised after hearing that I was there the day before and was very pleasant. It was one of the smoother rides I had going to centrelink.
Side note, I had a housemate that believed if you acted unhinged you'd get put on a "do not disturb" list which would streamline your claims. That was his lifehack he would tell anyone that would listen
Job Service Providers are the biggest rort of tax payers money. They should be a royal commission into these shady services.
Can't. They funnel money into someone we all knows wifes bussiness. So successful they took it to the UK to get it established their with their Fabian mates.
They are all run by those fake refugee visa scammers and their cuzzies
Exactly, all the drug addicts who don’t want to work, pretending they have a fake disability or pop out a new kid every year make a bad name for the 5% of honest people getting benefits.
100%. They are no help at all. They're like "Apply for 40 jobs a month or we'll cut your payment". Ummm... There's not that many jobs available. Or at the very least, not ones I'm qualified for or capable of doing. I was 20 with no car licence and they wanted me to drive a forklift. Like, dude, I can't even drive a car, what makes you think I could operate a forklift safely??
A whole new lucrative scam industry, invented out of thin air. Thanks, John Howard. Now there's a man who knows how to punish poor people!
What I want to know is why people even review these in the first place. It's not like people are going to read the reviews looking for the best Centrelink.
I am now.
I can't lie mate I actually did before I went to go get my cenno shit sorted for the first time
Cadillac LMP video when?
I mean to be fair, that's actually not a terrible idea. I think some of these places probably are too understaffed for their area (or at least more understaffed than usual), or just have incredibly jaded workers there who'll be more likely to send you back over arbitrary catch 22s after being chewed up by the job. So it absolutely might be worth it to drive another hour to a better review centrelink office, to avoid waiting in the queue for 4 hours.
"The best Centrelink" 😂
Sorry I'm not sure if you meant that to be funny or not but that one gave me a good laugh
This would have been some time in the late 90's or early 2000s and it was somewhere in derelict Sydney.
Me and my mum were in line at a Centrelink and I was busting for a piss, she asked the clerk where the bathroom was and the clerk said they only had a wash room. We go to said wash room and it was basically a closet with a sink in it. My mum propped up something against the door so nobody could open it and then proceeded to lift me up so I could piss in the sink. 5 year old me probably had the biggest shit eating grin.
I don't know why it popped into my head but I have never brought this up to anybody
😂 this is hilarious
Mystery solved, the sink smells of piss until this day
You now owe cento back pay
On the shitter at clink rn watching this
Imagine the centre links without toilets
@@ozwunder69 that blend 42 gonna stain the black office chairs
I guess you live in WA lol just wait awhile
i have never seen a clink with a toilet but this is adelaide lol
@@Craven_MooreheadYou been eating peanuts again mate!?!
Just remember, we have a government that can afford to pay a universal basic income and improve the working conditions of essential emergency services, but where's the fun in that. Here's some hoops to jump through for eighteen months and robodebt never made mistaks...mistaks...shit.
Id personally like to see wage increases and schemes for incentivising getting people into work/make it easier to get work.
Universal income would mean my lazy bastard of a mate whos never had a job at 31 can keep doing that and fuck that.
@@TheWheelman298 let him get universal income then use your surplus to fuck with him lol
We wouldn't even need Centrelink if housing wasn't so expensive. Get rid of Centrelink and invest it all into building houses for the people who would otherwise be homeless without being on Centrelink. And then set aside a portion of the savings towards funding third party help the homeless organizations like meals on wheels.
@@TheWheelman298same with my lazy mate. My taxes don’t go to propping up lazy bludgers. I’m happy for it to go to helping pensioners, genuinely disabled people (not people like him that claim being fat is a disability) or people hunting for a new job after being laid off - what it’s for. But it shouldn’t be enough that people are happy to stay on it.
Here's a bunch of job application requirements that just piss of HR departments as they're flooded with dud applications. I enjoy working, but it's hell not having a job.
Worked for a call centre contracted by Centrelink back in 2022. We had a bunch of KPIs, including signing people up for voiceprints, the “In Australia, my voice identifies me” thing. The amount of fucking conspiracy theorists in this country cost me my bonus.
Also when Labor won, management sent an email “offering” redundancy, and it was the happiest I’d ever seen anyone look in that place. Shoutout Jim Chalmers.
Check out Justin Gregory vs scomo in the robodebt investigation. It's a fucking goldmine for anyone whose ever worked bureaucracy.
Bro I had the same job back in 2020 when COVID hit, I was on a campaign where I had to call up people and let them know their mutual obligations had changed but to do that I would need to ask for their personal details to legally access their centrelink profile. I had so many people sus thinking I was trying to scam them especially since we were showing up as a private number to these people. Oh and the KPIs fucking sucked.
Centreink administers the aged pension, dsp, jobseeker, student benefits(yep I forgot what they are called). My point is that most people will be dealing with them on a regular basis and it should be run efficiently, simply, and in a manner that is helpful. I recently helped a friend apply for the aged pension it was a complicate process. He was told it would take 3 months at the most. It actually took 6 months despite letting them know that had less than $2000 in his bank account and was about to be evicted.
Good grief. My age pension was approved in about 8 or 9 weeks. Pro tip. You can apply for the age pension 13 weeks before you turn 67, so age 66 and 3/4 and hopefully have it ready to roll on your birthday.
@@PeterGregoryKelly yes, deliberately applied for it as soon as it was possible, common knowledge.
Austudy
Ah Centrelink where my uncles go down to fight for 770 a fortnight
It's $778 now
Yep while all the new immigrants get triple that
As a non-Aussie, I couldn't tell for half this video what Centrel Link is, thought it was a bus service first, then a corner shop
When the new name of "Centrelink" was canvassed as one to replace "Social Security" a bus interchange was what came to many people's minds. I'm glad I don't work there any more. Left in 97.
I once saw Mick Malloy (Comedian) ask a crowd of people what is the best tourist attraction in Preston , my wife yells out Centrelink !
"Comedian" is a strong word for Mick Malloy
Personally I'd go with fuckwit
I went for a job once at a Centrelink call centre ... We were given mock scenarios where a customer would call up & ask for a advance or so such
I kept asking for the actual government polices for the correct information, because I didn't just NO you can't ... when in reality they actual can I didn't get the job ...
I once got a call from a guy claiming to be one of the actors who portrayed Ronald McDonald on tv in the 90s, who proceeded to tell me his life story as if it were a one man theatre show. Probably the most surreal phone call I've ever had.
I don't know about worst Centrelink I've been to, but the worst job centre is definitely Max Employment, doesn't even matter which one they're all shit
I went to centrelink in Goodna QLD 10+ years ago and thought I'd get there 15 minutes early and be one of the first people in line. Wrong. There were at least 30 people already lined up. Once I got inside it was wild there were people who didn't speak english using the landline telephones with no idea what the hell was happening and some guy rode a bycicle inside and was doing laps while staff were trying to stop him. Meanwhile a single mom with multiple children was swearing at her children for just being bored kids with nothing to do. I was trying to get my study allowance sorted out. Nope. rejected (lejit studying at tafe). Hell.
You ahould absolutely do post offices. The reviews for my local aus post outlet are a thing of beauty
When I was 5 or 6 my mum had an appointment at a Centrelink. One thing to note was this Centrelink had two sets of automatic doors one after another which made it really hard to see when someone was entering. I was playing around these doors that were meant to be turned off as the Centrelink had closed for the day (this was back in the day where they were happy to stay back when running late) but the doors apparently hadn't registered the lock. Another customer walked in while I was between the door and a large pot plant causing the second set of doors to open, running over my little toe and almost cutting it completely off. After noticing my mum immediately rushed to me and asked someone to call an ambulance, the lady at the counter was great and was happy to help however when the manager came out she was red and going off at us telling us we need to leave as I was getting blood all over her carpet. Long story short I kept my toe but only because the ligament was a soldier and held on. Best Centrelink experience to date
I work at WINZ (the 🇳🇿 NZ version of Centrelink) and when I did my secondment at the Collections contact centre, I've had quite a few clients call in specifically asking to speak with a Kiwi or very specifically asking to not speak to someone who is Indian. Problem for them is however, most of the people at MSD Collections are Indians.
In one particular case, I had a client call in and right off the bat just asked if I was a Kiwi and I just told him I'm 🇺🇸 American and he simply said "good enough" then proceeded to complain that he had to call three times just to find someone who wasn't Indian or had a thick foreign accent, before actually going on to talk about his issue.
PS: I am actually a Kiwi but I speak in an American accent as I grew up watching American movies/TV shows, I went to uni in the States, I lived in NYC when I did my internship and my husband is American, hence most people don't really believe me when I say I am from here.
"problem for them is most of the people at MSD collections are Indians" yes that's why they're specifically asking for someone who isn't...
The accent barrier man, I get it. Not so much in person all the time but over a noisy phone it's hard. Like, my English is F'd they're English is F'd and both are us are talking from areas packed with lunatics.
MSD NZ have a problem with following up complaints.
Yet to have one resolved in my lifetime.
They are some sort of beyond question agency that can do anything sign anything write official letters making illegal demands and none of it is ever actually legit.
They are never held to account.
They can even act on their illegal demands and you will suffer and they have zero repercussions.
As someone with hearing and processing issues, the accent thing can be a legitimate problem. No good reason to care if the person is Indian (or anything else for that matter) or not otherwise though.
Do job network agencies next. It'll blow your mind or make you vomit. Hectic shit.
I honestly was thinking this 🤣
Best part was the rort my local in small town SA had, we had 3 job networks and they all had deals with local "employers" to give them their 2 6 month contracts on a rotating basis. So the "employers" would pick up 2 ceno contracts for 6 months, then pick up another 2 from a different provider, then another 2, well now a year and a half has passed and they can go back to the original provider and pick up another 2 poor ceno people who can't refuse their shitty conditions
Also cunts put me 18 years old 50kg soaking wet no experience to work in an OHS nightmare manufacturing plant carrying 6 meter steel tubing and getting called slow and stupid by the boss for snapping 1 drill bit on my first day. Owner of that place was good mates with the job network agents
@@dropbear9655 how is rhat legal
@@SeanHartnett-t8c everybody gets their back scratched, ceno gets people "in employment" the networks get funding and the employers get cheap vulnerable labour
The funniest thing about the immigration debate is just how anti-immigration some immigrants can be. I have a mate that moved here from china a few years ago. After 6 months working as a mechanic, every conversation ended up him ranting about how the migrants were turning the country to shit. It was his favourite thing to rant about, followed by dole-bludgers and indigenous people… maybe that was just the mechanics shop he worked at…
You know immigrants, more Aussie than Aussies. It's usually only immigrants who know the words of the national anthem. I am proud to confess as an Aussie that I do not.
Worked as a trainee for a short while, left shortly after because it's Centrelink.
I once served an autistic gay guy who had his mother on the phone yelling at him for not reporting his income. Once he's done being berated, he says my security guard is hot and asks if he's available.
Also had an old lady shit herself while waiting for her appointment, and refused to leave or clean herself up before being seen. Good times.
absolute power move
@@MushookieMan which bit?! I counted at least three
oh I could give one that will make you shudder, seeing as Centrelink's Doctors can't even understand medical documentation
There is no such thing as a Centrlink doctor, you fuckwit.
Is it really free money if robodebt makes you pay it back in 3 years? More like the world's most inconvenient loan
Centrelink: Half of our employees need google translate for everything.
Kinda true actually. I work at WINZ here in NZ and most of the people in our contact centre are Indian.
Being on centerlink was some of the best times of my life… until that day every fortnight when I had to go in there and hand in my jobseeker book full of jobs I never applied for.
My worst experience with Centrelink...
In order to study I had to sell the little apartment I'd recently started buying, and move to another state. I received AUSTUDY as I was a full time student. I bought a house in Woodridge. Woodridge. If you don't know it - picture the worst suburb you've ever been to, anywhere. It's worse than that. This was no mansion. Even the fleas had fleas. I then received a letter from Centrelink saying my AUSTUDY was cancelled. There was no explanation why. I called Centrelink, and the person who I spoke to told me - You probably were not entitled to payments in the first place, so be thankful you got anything! My local member discovered that Centrelink erroneously believed I still owned my little apartment, as well as the Woodridge mansion. Why did it take an MP to verify that? Shouldn't need an MP to get an answer.
To be fair, with the way party politics work out, resolving that sort of thing (beurocratic nonsense, be it caused by low level officials or highly questionable business decisions) is probably over half of a local MP's actual job.
Grew up in Woodridge, can confirm the fleas had fleas.
you havent lived till you've pulled your dealer out of his clink line to give you your drugs while his mate holds his position for him
Don't forget being on the PHONE with Centrelink - I had to purposely charge my what was once 100% phone because I had been on hold for 8 hours .... maybe it was a good thing I wasn't working if that's how long they take to answer their phones 🤣🤣🤣🤣
1:05 the centrelink took him out mid sentence
This implies there’s actually a good Centrelink.
Buddy of mine works at the Swedish version of centerlink, on several occasions he has been told to and I quote “Hurry the fuck up, the system (slang for the government owned liquor store) opens soon and I want to be ready” by people who are clearly still drunk from the day before
fuck yeah centerlink. where literally no body is eligible for youth allowance
Congratulations! You have herpes now
word. one time i walked into a cenno, got given a phone number, got put on hold for 90 minutes only to be told that the number was wrong, got put on hold for another hour only for them to tell me that i wasn't eligible for YA. In their defense they started giving me cash about a month later, but still.
yeah nah thats not to spell it....🤣Youth Allowance is parental income tested so stop leeching of your parents and get a job, problem solved 😆
@@slazeratshortest centrelink hold time:
I got Youth Allowance pretty easily, but both my parents were deadbeats who gave me nothing so I actually needed it.
The employment agencies are worse.i remember being in a ten day course of one of theirs (max employment, chatswood)when after lunch the day after Easter Monday, at 2pm three policeman ran in and took a ex con away ( who was pissed) for questioning. Apparently he tried to get one of the other people in the class arrested for .... .also they tried to put a 4o year old man with chronic back problems into a job trial as a kitchen hand at a busy Cafe.for which he had to have a stool put in they're so he could sit and do the dishes.and when he didn't get the job,he got his payments cut off.
in Australia you have Centrelink
In England you have Universal Credit
In United States you have cardboard and a marker
One day at Centrelink, I was in a mischievous mood and decided it was time for some light-hearted chaos. I’d noticed that everyone had been a bit stressed, so I came up with the idea of “Operation Office Plant.” The plan was simple: I would sneakily replace everyone’s desk plants with fake ones, all of which were hilariously absurd-think neon pink cacti and oversized rubbery succulents and sex toys
Saw a guy coming out of centrelink, he looked like a pro wrester from the 80s but he was angry punching the air and trying to stop the wind from blowing up his tight black dress. yes he was wearing a skirt but was holding it like mr bean when he got the wrong pants from the dryer.
wonder what the story is.
Do Job Network employment agencies as well
How do they still exist??
@@UziMusic They are tied to centrelink. They inform centrelink if your slacking on your mutual obligations.
@@Ahmedhelps Mate, I know what they are, I cant believe they still exist..
@@UziMusic Curious as to why you say that?
@@nqgamer Because they never did anything, and are a mad drain on the system,. I remember a while ago there was a website with an exhaustive list of hundreds of participant complaints. I was on one like 10 years ago and the only time I've ever been ripped off and not paid by an employer was some job a job network provider found for a cohort of us and we all did weeks of work and no one got paid..
I worked at a Centrelink call centre. It was shit, no need to elaborate further. Although, it did get better when Shorten came in.
I was trying to help some guy with his enquiry and waited while he scrolled through his emails to find the information he needed to give me. He read out the subject for EVERY EMAIL and got pissed at the end when he couldn't find what he was looking for and hung up, despite complaining about the wait times at the start of the call.
The highlight of the call, was when he came across an email from Kevin Rudd and he said "what does he want now?" It probably had to do with the Murdoch Royal Commission that the greens keep claiming as a win for themselves. Insert plug for next FJ video bashing the greens and max chandler maher. Also, more Davez Dinnerz please.
0:45 jordies? a theater kid? unimaginable
I’m an American/australian dual citizen; I arrived in Caboolture, QLD after 36 hours of travel (having never seen subtropical Australia before), and was dropped off at the local Centrelink still reeling with jet lag. I learned what a bogan was that day.
Good old Cabbo, a fine representation of QLD.
Back in the day public servants were employed from a list of results of the "Public Service Exam", which was essentially an IQ test. This meant employees were generally fairly intelligent, but often quite eccentric. Now its a series of interviews, mainly to determine their "loyalty" ie that they will do as they're fkn told. The database was written by IBM in the 70s, and successive layers of cheap GUI interfaces just made it more difficult, so those with experience manipulating the database had to act as de-buggers for most of the other staff. Middle management consisted almost entirely of middle-aged, middle-class under-educated women, with all the inherent prejudices and people skills. Any promotion procedure would be usurped by rampant nepo and favouritism.
Nah man.. Liverpool NSW centrelink is the worst, if you go in there they tell you to use the online service. WHY DO THEY EVEN HAVE A BUILDING? Like legit no matter what you're there for, even if it isn't able to be done on the site they say "use the online service". People sit in there for hours just to be told "Use the online service" lmao.
I think that they all tell you to use the online service these days. It seems like you have to prove to them that you couldn't do it online before they will listen to you.
Tell them if thats the case they are the bludgers.
Twice the Jobcentre (uk equivalent), had me work full time for 4 months, £57 a week., which was nice (and then controversial).
The actual bad thing was, they were going to stop my money, because I was working full-time...
that sounds really low for payment
@@SeanHartnett-t8c oh, its just less than one quarter of minimum wage at the time.
@@tisFrancesfault how is that legal
worked for centerlink half of my job was fixing concentrix's fuck ups ( a thrid paty centerlink hires to man the phones and do claims there fucking useless they do not get the right training and do what ever they want so they can fill in there contract requirements) if your claim was ever delayed or knocked back for a silly reason 9/10 it was them..... glad i dont work there anymore i regret not yelling at the 3rd party staff gordon ramsy style... anyways my partner works at a face to face ceno i can tell u now the amount of times it has been broken into company cars stolen threats of people coming in with guns and the crack heads begging to restore there payments when the job providers canceled there payments its a daily occurrence idk how she works there.
Hahaha I didn't work at concentrix but another one and can testify to this. However my department was mainly myGov related with the occasional crossover into Centrelink when needed. I personally did my job with integrity despite how soul crushing it was, I can confirm though that some people there just did not care and rushed through people to meet the KPI requirements which were so strict it was ridiculous.
@@AriaTheDisciple the kpis were dog shit and favour people doing a shit job to boost stats
A woman who was arrested in Rockingham WA Centrelink then sprayed one of the officers with her breastmilk during a body search.
I wonder if Centrelink workers can honestly out themselves. How many layers of encryption are you offering them?
Also, who can afford a pen on JobSeeker? Literally we are the worst country to live in if you’re unemployed. The worst of all 38 OECD countries. And incidentally the sixth wealthiest.
Indians. 🤔 How many are in jobs that pay under the counter cash and simultaneously collecting social security? I mean, that makes it so much easier to afford a pen.
Shameless plugs for Red Rooster - nobody on Centrelink payments can afford that! Seriously?
Starvation and public service abuse… Australia, aren’t you glad you live here? 🤦♀️
The centerlink near me was enormous, but had like 3 employees at any time, just a bunch of empty offices and work stations, so youd be waiting for hours ciz they had so few staff in this big fck off space. And what staff they did have were condescending and unhelpful. The only person of integrity was the Sudanese security guard
"She's probably saying the same fucking thing in Hindi" ahahaha
I was filling out a claim for student allowance to start a Tafe course and I couldn't submit the claim because one of the questions wouldn't accept my answer so I asked a staff member for help. After she couldn't put in the right answer she started swearing at the computer. I noticed the the Security guard watching us and wondered if he was going to have to escort her out.
10 years ago I was playing world of warcraft in a 10 vs 10 battle ground in my team I seen a shadow priest named "Centrelink" at that moment I knew we had already won the game!!!!
Stones corner Brisbane..bottle shop, cash converter, parole office, methadone clinic and lots of small shops to steal from...the golden triangle....
Just Centrelink Penrith would be a crazy video 😂😂
I've come back to report that it would indeed be a crazy video... ONE review would be a video, they're like fucking essays 😂😂
I was in the Army for 33 years. Joined straight from High School as I finished my HSC.
Went to Centrelink for the first time when I was 50, to get a medicare card, because as a defence member we don't need one.
The lady at the Parramatta Office accused me of committing fraud.
So I told her to call the Police while I sit on the couch and watch her get educated.
I said to her "I hope it''s as Ex-Defence Member that attends, because you'll look like an idiot". Because I explained to her why we don't need a medicare card.
She decided to process my application, but she said she will be referring me to the "Fraud team". My response "Crack on love".
centrelink situation is crazy
Saw one of the workers launch his computer across the room. Glad to see it’s not just the “customers” who cack it with the site
It was probably the Customer First program.
I remember when it was the DSS, wow I'm old!
That's the Department of Social Security..
Not sure if our socials are feeling too secure these days 😒💙
As I understand it, it's now called Services Australia. They keep on changing the name the way the name Windscale was changed to Sellafield (in Britain, following a nuclear accident in 1957) because everybody thinks they're shit and they're trying to stay one step ahead of their customers' hatred.
And if you wanted a job, the CES wd actually do something!!
Unlike Workskil etc.
@@baabaabaa-El true! You hit the nail on the head when you said "if you wanted a job"
There's still plenty of jobs out there, but people don't want them! Cheers.
@@resourcedragon Just looked it up and Centrelink is one of the services that Services Australia offers, the others are Medicare and Child Support
Yes I worked in the Department of Social Security. I am a baby boomer. I started working in a regional office when data entry transaction sheets were flown to Sydney 3 times a week to be entered by data entry typists into the mainframe computer, a place I later worked at in the Department. I left soon after Johnny Howard changed the DSS name to that of a bus interchange.
My current centrelink office basically got cleaned out one week, after I got called up late to do a course, showed up to find it was already full, and everyone in charge at the branch had somehow fucked up organizing it and lied to people to make them come.
That was a funny fucking day. Because everyone there was on the same page. Even the woman running the course.
The Centrelink Situation is crazy…
Centrelink workers get nasty when you can do things by computer, but go to the office.
People on Centrelink are poor, not all of them have computers or the internet.
I remember when you used to have to line up and hand in an actual piece of paper
Ahh the junkies fighting cause they know its payday tomorrow so they getting extra excited
Love a good cheeky Centrelink run. Hours of entertainment.
midland...
walk in, sniff
walk out
I’m 48 now and have gone periods of my life without employment. Even still, at no stage have I even contemplated walking into a Centrelink in those 48 years. No good can come from that place.
You totally need to do a "Worst Service NSW's in New South Wales". I don't know a single person who HASN'T had a terrible or at least mildly annoying experience there.
I find Service NSW to always be fast, efficient and pleasant.
Now, if we go back to the 90’s…
do worst medical practices, i work in the medical IT industry and when its dead i read reviews for practices, there are some of the most shocking things ive ever seen WITH shocking replies from the business itself
I'm a university educated professional and have been working fulltime my entire life. Six years ago I attempted to apply for parental paid leave for 2 weeks when my third child was born. I had real trouble navigating the minefield of forms/passwords/identification numbers etc. I was experienced at using technology and computer programs etc. If you were a marginally educated persons with mental health or medical issues, the type of person centrelink most needs to assist, it must be fucking difficult. If you call you are put on hold for hours, a lot of services require a computer to access.... I dont blame some of these people from being annoyed and abusive. A counter staffed by human beings, where you dont have extremely long wait periods would be nice. That said remain respectful when asking for free money from the taxpayers. I had an old neighbour who went on about trouble getting his 'pay' when he went to centrelink...its not pay its a handout so be grateful for free money.
I once saw a guy have his money stopped because being in hospital after being run over wasn't a good enough reason for not going for a appointment, the guy was in a wheelchair and had one leg in plaster
I bloody love when talking about the immigrants, you had to rock the grey hair and Croatia jacket. I swear mate, it's my old man to a tee. Haha love your work.
I worked for the department a few years ago. One of my colleagues (Who was female) had a customer demand to speak to a man or the boss. So she had our supervisor take over the call. She is a feisty Greek woman. It was hilarious.
I'm sure there will be glorious one star post office reviews out there
I was in the L Liverpool Centrelink day waiting for an appointment and two guys came in fighting over cigarette. One of them was not wearing a shirt.
Wagga’s bowling alley shut next minute it was a Centrelink
Back in the day where you had to wait yonks to be seen, I got bumped up to the front of the queue almost immediately 'cause a staff member saw my surname and thought I was related to a famous rapper(from the US), they were disappointed that there was no connection, but we still had a laugh and I had my two week check in done within minutes. Fun time!
To be fair, if you're working and paying taxes a new medicare card isn't any kind of free money.
Every dollar you spend pays taxes
i was sure someone was going to mention this 🍻
Rating the worst centrelinks implies that there exists the "best" centrelinks, which is just not something I'm willing to accept
Cooma, Palmerston (NT), Dapto, Elizabeth (SA) ...
Noarlunga SA is up with Elizabeth mate.. shocking joint!!
@@baabaabaa-El XD.. Porta Gutta would be gnarly too
@@UziMusic Deffo mate! Never been thank fuk!!
3:11 There's a bar around me somewhere called 'The Clink' and now I wonder if it used to be an unemployment center.
I was once inbetween jobs and tried to apply for centrelink was so hard I ended up just getting a job LOL!
same
I think thats the point.
The problem is mainly that they fail at the legal and rights part.
Doesn't matter how poor you are.
The demands of social services are a breach of human rights.
No different than slavery.
I know it sounds extreme but they cant actually legally claim any of those things they demand.
International laws have been established to prevent governments enslaving people based in social status or credit score.
Yet we have these places in our modern world flagrantly abusing international law.
They fail to realise that those people behind the counter are the bludgers being used to abuse human rights as a government agent.
@@jimijamesjowitt intresting