I've got a heat pump, and I've got 8 wires coming out of the wall, that were hooked up to the existing/old Honeywell thermostat. With the ecobee premium instructions, i only see clear details on what to do with 5 of the wires... Any suggestions? I've looked & looked for a video of someone who has a heat bump, installing this ecobee premium, but have been unable to find an installation instruction video.
Typically Red - RC 24 volts, Green - G fan, White - 1st stage aux heat, Maybe another color for 2nd stage aux heat, Yellow - Y1 1st stage cooling, Orange - O reversing valve, Blue or Black - Common, Some of the old honeywells had an L - that turned on the light on the stat to show it was in the emergency heat mode. Might have 2nd stage cool/heat, might have a dehumidification wire - we typically use the Brown for this. Not all wires may be used. All depends on the equipment. Hope this helps.
Nice! Strange question incoming but is it possible to set the aux heat source (in my case a gas furnace) as the "Heat" mode with the Heatpump as the "Aux"? The only reason I'm considering doing this is more to switch between whichever rates are lower: gas vs electric. I'm in Southern California and right now I *think* gas rates may be lower. Just want to have the flexibility to switch between the two modes. We just got a new Carrier hybrid system installed but it's only wired up to act as a traditional system (gas furnace called for heat and heatpump called for cooling... our tech will have to come back out to rewire things but needs to research a bit more on the wiring as well).
Yes and no. You can set it up as a dual fuel setup. We do a lot of these. This will run the heat pump as your 1st stage of heating and then it will turn off the heat pump and run the gas furnace as your backup heat. There is a setting in the ecobee to change what type of backup heat you have. You can also set a lockout temp for the heat pump, so it automatically switches to the gas furnace below a certain temp, like 35 degrees or so. The only thing you can't do is switch between the 2 depending on what the price is. You cant run the heat pump AND the gas furnace at the same time because the cooling/heating coil is on the hot side of the furnace and it will overheat the heat pump if they run at the same time. I have been doing this for over 18 years and I really can't think of a thermostat that actually does this. There probably is a way to do it, just probably not enough return for the amount of money and hassle it will take. Hope this helps.
@@foxairandheatinc8345 thanks! i thought i saw a menu option to choose "aux" and manually force the backup heat source to run for as long as i want or need. Thats all i really want to be able to do. The thresholds wouldnt matter that much since the temps dont dip that low here in Southern CA
@Jeremy Lee I'm all electric and AUX for me is the backup electric heat strips. We try not to run those very much because they take 3-5 times the power that the normal heat pump uses. But when it's gets below 35 degrees they both fight each other, so we usually lock the heatpump out at 35 degrees. Propane heat is even more expensive to run. So it just depends on your location and situation.
@@kauaireed9006 this can happen if the thermostat is in eco mode. I noticed that the temp reading on the display offsets itself for energy savings. I wish the displayed temp would show the actual temp and the offset would be in the background. You can turn off the eco mode in the settings. You should see the temp change immediately of its setting back at that time. You can also change the display offset in the settings also. If you have a remote sensor, that could also be sensing a different temperature. We do offer remote video help for a minimal charge if you want some extra help making those changes. Hope this helps.
I receive an auxiliary heat notification every. single. day. When I turn the heat up (this am it was 58 degrees in my home) it will not hold it and says the auxiliary heat has been on way too long. I'm watching your video 10 times to see if I can figure this out. It's quite complicated and I'll keep you posted.
If your auxiliary heat is running a long time that's a sign that your heat pump is either NOT running or it's below 32 degrees and it keeps freezing up. You can lockout the aux heat at 40 or 50 degrees to keep it from coming on too often. It will take longer to catch up, but it's way more energy efficient. Hope this helps.
When it gets cold out and the "Aux" heat runs a lot, the default alert is 180 mins and you will see an alert pop up. That is just heads up, that its using a lot more energy than normal. You can disable that notification or turn it off.
Sorry to hear that. There are a bunch of settings that you have to set correctly to get the most energy savings out of it. Make sure you have the aux heat locked out above 40 degrees or it might be running the heat strips when it is going from away and home. Also make sure to compare similar usage months and outdoor temps. We just came off the coldest winter week on record and the rates jumped up for most people. Hope this helps??? We also offer remote video troubleshooting and programming help if you need some help. www.foxairandheat.com or 214-392-7584
@@sicilian2k sounds like it could be a wiring issue. Outside unit should run unless you have it locked out at a certain temp. We usually set 30 degrees to lockout heat pump and 40 degrees to lockout heat strips. If only the aux is running that's why the bills are so high. Check your wiring, settings and preferences
Ecobee looks nice, and I must confess I thought, "Wow $230 ~ $240!" Then you pointed out potential savings by avoiding resistive heat, automatically, I thought OK, not bad. But what about Nest and Honeywell options? Why are they in the title, and do you review them? Looking into thermostats with automatic "aux" heat. Thanks and thumbs up from me. PS. New heat pump owner, in Texas, where we do get temps below 40 degrees Fahrenheit.
Eric Wes - thanks for the comments. Just about any smart stat will set you back about $250.00. You can get a cheap connected thermostat for $60-100.00 but they don't have remote sensors or the other features you really want. We stay away from the Nest. Too many problems with them. The Honeywell Prestige IAQ is really nice but they start around $330.00. So the Ecobee is really the best option out there, especially for heat pumps. The Ecobee Smart Thermostat includes 1 wireless remote sensor in the box. That would be a $60.00 add-on. The Ecobee actively monitors motion, like the Nest, so you get Nest features plus a lot of other features and reliability to boot. If a customer has a Nest thermostat we actually will not warranty the equipment or additional labor because of how many issues we have had with them. Hope this helps. We can also do remote setup and diagnostics if you need some help. Let us know if we can help you with anything. Thanks!!!
my 20 year old thermostat use to turn on the AUX automatically when the temp difference between actual and set temp was like 7 degrees, and turn it off automatically once warmed up and within the 7 degrees....ecobee does not do that, is that correct? Kind of annoying, as I like the auto feature bc it would heat up qucker and then turn it back to normal HEAT
@@No--0--Spin you can also set lockout temps so the aux never comes on unless its below a certain temp, etc, lots of settings, just have to go thru a bunch of menus to find them,
@@foxairandheatinc8345 If I choose HEAT on the touch panel, it only puts 89 degree heat out of the vents, when I choose AUX it puts out 101 degree(measured with the laser temp reader). I thought the setting above "Compressor to Aux Temperature Delta" would make this work but it didnt. I set the temp delta to 6 degrees on the setting. Temp is 66 inside, I put the temp i wanted to 75 but it only turns on HEAT and not Aux and I measured the heat coming out of the vents and it is 89 degrees. I thought it would turn on AUX but it didnt. what am I missing? Thanks in advance
I changed "Aux Heat Max Outdoor Temperature" from 35 to 70 and now it turns on AUX. in the equipment running section, it shows the Flame, and flame with aux in it...which i guess means both heat and aux is running...shouldnt it also have the fan symbol?
@@No--0--Spin what is your outdoor temperature? There is also a setting that will stage the backup heat after certain amount of time, not just a temperature spread
Fox air & heat is a complete real person when it comes to Ecobee 3 lite thermostats Thumps up to Richard. Great service.
Larry, glad we could help you!! Thanks for watching and contacting us for additional help. Let us know if you need anything else. Thank you very much!
I've got a heat pump, and I've got 8 wires coming out of the wall, that were hooked up to the existing/old Honeywell thermostat.
With the ecobee premium instructions, i only see clear details on what to do with 5 of the wires...
Any suggestions?
I've looked & looked for a video of someone who has a heat bump, installing this ecobee premium, but have been unable to find an installation instruction video.
Typically Red - RC 24 volts, Green - G fan, White - 1st stage aux heat, Maybe another color for 2nd stage aux heat, Yellow - Y1 1st stage cooling, Orange - O reversing valve, Blue or Black - Common, Some of the old honeywells had an L - that turned on the light on the stat to show it was in the emergency heat mode. Might have 2nd stage cool/heat, might have a dehumidification wire - we typically use the Brown for this. Not all wires may be used. All depends on the equipment. Hope this helps.
Nice! Strange question incoming but is it possible to set the aux heat source (in my case a gas furnace) as the "Heat" mode with the Heatpump as the "Aux"? The only reason I'm considering doing this is more to switch between whichever rates are lower: gas vs electric. I'm in Southern California and right now I *think* gas rates may be lower. Just want to have the flexibility to switch between the two modes. We just got a new Carrier hybrid system installed but it's only wired up to act as a traditional system (gas furnace called for heat and heatpump called for cooling... our tech will have to come back out to rewire things but needs to research a bit more on the wiring as well).
Yes and no. You can set it up as a dual fuel setup. We do a lot of these. This will run the heat pump as your 1st stage of heating and then it will turn off the heat pump and run the gas furnace as your backup heat. There is a setting in the ecobee to change what type of backup heat you have. You can also set a lockout temp for the heat pump, so it automatically switches to the gas furnace below a certain temp, like 35 degrees or so. The only thing you can't do is switch between the 2 depending on what the price is. You cant run the heat pump AND the gas furnace at the same time because the cooling/heating coil is on the hot side of the furnace and it will overheat the heat pump if they run at the same time. I have been doing this for over 18 years and I really can't think of a thermostat that actually does this. There probably is a way to do it, just probably not enough return for the amount of money and hassle it will take. Hope this helps.
@@foxairandheatinc8345 thanks! i thought i saw a menu option to choose "aux" and manually force the backup heat source to run for as long as i want or need. Thats all i really want to be able to do. The thresholds wouldnt matter that much since the temps dont dip that low here in Southern CA
@@foxairandheatinc8345 In your case, what is "Aux" for at 0:53? Is that for heat strips only or something?
@Jeremy Lee I'm all electric and AUX for me is the backup electric heat strips. We try not to run those very much because they take 3-5 times the power that the normal heat pump uses. But when it's gets below 35 degrees they both fight each other, so we usually lock the heatpump out at 35 degrees. Propane heat is even more expensive to run. So it just depends on your location and situation.
Thanks for the video, so what icon would I see if the auxiliary heat was running?? Please help
It will say "AUX" and you will see the fan icon and maybe the flame icon if the heat pump is running at the same time
@@foxairandheatinc8345 thanks
@@foxairandheatinc8345 I noticed my ecobee thermostat is off 3 degrees, does this mean it’s broken? Do you have video on how to fix it, thanks
@@kauaireed9006 this can happen if the thermostat is in eco mode. I noticed that the temp reading on the display offsets itself for energy savings. I wish the displayed temp would show the actual temp and the offset would be in the background. You can turn off the eco mode in the settings. You should see the temp change immediately of its setting back at that time. You can also change the display offset in the settings also. If you have a remote sensor, that could also be sensing a different temperature. We do offer remote video help for a minimal charge if you want some extra help making those changes. Hope this helps.
@@foxairandheatinc8345 thanks for the help !
I receive an auxiliary heat notification every. single. day. When I turn the heat up (this am it was 58 degrees in my home) it will not hold it and says the auxiliary heat has been on way too long. I'm watching your video 10 times to see if I can figure this out. It's quite complicated and I'll keep you posted.
If your auxiliary heat is running a long time that's a sign that your heat pump is either NOT running or it's below 32 degrees and it keeps freezing up. You can lockout the aux heat at 40 or 50 degrees to keep it from coming on too often. It will take longer to catch up, but it's way more energy efficient. Hope this helps.
When it gets cold out and the "Aux" heat runs a lot, the default alert is 180 mins and you will see an alert pop up. That is just heads up, that its using a lot more energy than normal. You can disable that notification or turn it off.
Hi my bill went up since I purchased ecobee, please explain why? I have heat pump installed it. Went in settings seems ok. What’s the issue??
Sorry to hear that. There are a bunch of settings that you have to set correctly to get the most energy savings out of it. Make sure you have the aux heat locked out above 40 degrees or it might be running the heat strips when it is going from away and home. Also make sure to compare similar usage months and outdoor temps. We just came off the coldest winter week on record and the rates jumped up for most people. Hope this helps??? We also offer remote video troubleshooting and programming help if you need some help. www.foxairandheat.com or 214-392-7584
Lou did you figure out what was going on with the high electric bill ?
@@kauaireed9006 no. It's a heat pump. Unit outside don't run while heat is on. But air comes out warm. Something ain't right it runs on aux
@@sicilian2k sounds like it could be a wiring issue. Outside unit should run unless you have it locked out at a certain temp. We usually set 30 degrees to lockout heat pump and 40 degrees to lockout heat strips. If only the aux is running that's why the bills are so high. Check your wiring, settings and preferences
Ecobee looks nice, and I must confess I thought, "Wow $230 ~ $240!" Then you pointed out potential savings by avoiding resistive heat, automatically, I thought OK, not bad. But what about Nest and Honeywell options? Why are they in the title, and do you review them? Looking into thermostats with automatic "aux" heat. Thanks and thumbs up from me. PS. New heat pump owner, in Texas, where we do get temps below 40 degrees Fahrenheit.
Eric Wes - thanks for the comments. Just about any smart stat will set you back about $250.00. You can get a cheap connected thermostat for $60-100.00 but they don't have remote sensors or the other features you really want. We stay away from the Nest. Too many problems with them. The Honeywell Prestige IAQ is really nice but they start around $330.00. So the Ecobee is really the best option out there, especially for heat pumps. The Ecobee Smart Thermostat includes 1 wireless remote sensor in the box. That would be a $60.00 add-on. The Ecobee actively monitors motion, like the Nest, so you get Nest features plus a lot of other features and reliability to boot. If a customer has a Nest thermostat we actually will not warranty the equipment or additional labor because of how many issues we have had with them. Hope this helps. We can also do remote setup and diagnostics if you need some help. Let us know if we can help you with anything. Thanks!!!
my 20 year old thermostat use to turn on the AUX automatically when the temp difference between actual and set temp was like 7 degrees, and turn it off automatically once warmed up and within the 7 degrees....ecobee does not do that, is that correct? Kind of annoying, as I like the auto feature bc it would heat up qucker and then turn it back to normal HEAT
nevermind :) I found the setting "Compressor to Aux Temperature Delta"
@@No--0--Spin you can also set lockout temps so the aux never comes on unless its below a certain temp, etc, lots of settings, just have to go thru a bunch of menus to find them,
@@foxairandheatinc8345 If I choose HEAT on the touch panel, it only puts 89 degree heat out of the vents, when I choose AUX it puts out 101 degree(measured with the laser temp reader). I thought the setting above "Compressor to Aux Temperature Delta" would make this work but it didnt. I set the temp delta to 6 degrees on the setting. Temp is 66 inside, I put the temp i wanted to 75 but it only turns on HEAT and not Aux and I measured the heat coming out of the vents and it is 89 degrees. I thought it would turn on AUX but it didnt. what am I missing? Thanks in advance
I changed "Aux Heat Max Outdoor Temperature" from 35 to 70 and now it turns on AUX. in the equipment running section, it shows the Flame, and flame with aux in it...which i guess means both heat and aux is running...shouldnt it also have the fan symbol?
@@No--0--Spin what is your outdoor temperature? There is also a setting that will stage the backup heat after certain amount of time, not just a temperature spread