Hey lovelies!! 🥰 I really think this shouldn't happen to a bag after wearing it for ONLY a month!! 😯❤️ Let's see what the Chanel ateliers will say... keep your fingers crossed for me!! 🤗❤️ Xx
💖👑👑💖🎬📽🎥Lovely Romina it really has upset me how chanel are messing you about .When you pay for quality goods you expect that bag to last you a life time at 6000 pounds its disgusting and its all the upset and running around distressed about it and loseing sleep l really dont know if you have lost sleep but if it was me l would go to bed thinking about it .well we are lucky we have husbands to pick our moods up but what about the single people l bet thay deffently go to bed thinking about the 6000 pound bags .Am so sorry you are going through this. Lilly silk l also bought the jacket you have on but am a 2x I have big boobs but this jacket because it is fitted looks so beautiful on me l got mine in black but l didnt get the trousers are the trousers all slik ? Am going from here to lilly sick because am wanting couple of pillow cases l dont know about your hubby but if mine goes to bed first he always gets my butie pillow lol he drives me up the wall lol .Thank you for another vlog and keeping us updated on your bag because we all love you lovely Romina sending big huggss hope you get it sorted but am sure thay the leather person will look at it and no it can not be repaired sending much love to you and hubby and your lovely Mother and Father and the rest of your family and friends who l also love to watch in your vloggss💖☺💖xxxx
@@sharoncole8249 I totally agree, Sharon - I'm pretty sure that's what they will say!! 🤔❤️ Let's see & hope for the best though!! 🥰 I also think Chanel has forgotton about their heritage - in the past, the pieces really were created to last us a lifetime, nowadays it has become fast fashion!! 😔❤️ So happy to hear you have the same blazer - if you buy the Lilysilk pillow cases, definitely use my code to get a discount!! 😘❤️ Xx
This is not normal wear and tear even after a few months. The bag is defective. They should be ashamed of trying to scam people out of their hard earned money. After paying so much with an expectation for it to last. It's a bag made from very poor quality materials.
Girl, this bag has caused you more stress than joy - just let it go. You will find something else that you love as much, if not more because it won’t stress you out as much.
I love that blazer. I am so glad you are taking action about this defective bag you received. There will be other bags that you will love. Maybe by a company that still cares about quality, and won’t take advantage of nice people who still love the memories of what the house used to stand for.
Hi Romina, I really hope this issue with your Chanel handbag is resolved quickly for you. I have my fingers crossed for you, and that grey suit you are wearing is beautiful!! xx
I'm glad you're trying to solve your problem with the bag. It's only fair after paying so much money for it. And Chanel should give you a reasonable and respecful solution in case the bag can't be fixed. This is thrilling to watch Queen👑🤗⭐⭐⭐⭐⭐
She saws Ur issue with the bag and she went and bought it. And after less than a month she had also the same issue. So please please TH-camrs try to help Chanel improve his quality by stop buying for a while
Hope you get it sorted soon, I would expect a bag from Zara to last longer than that, shocking that it’s done that so quickly and seems to be a design fault and is definitely not normal wear and tear. Glad to see your well again after having covid, I managed to catch it while on holiday after avoiding it all these years.
I have a purple Chanel22 and after two wears, I noticed a small peel and I immediately sent it back to the Chanel boutique and they will also send it to Paris and it will take 6 months (?!) to assess. Now I'm wondering how many damaged bags require repair 😱 to justify that amount of time.
Definitely let me know to what conclusion they will come!! If you have pictures, feel free to send them to me on IG - I hope I'll get my answer quickly as Harrods Chanel is making the decision. I'll keep you updated!! Xx
@@RominaRoseMay I got an update this morning that they are going to replace my Chanel22 and they are willing to replace it with a different Chanel model or bag. I think I am just going to go for another bag instead. I don't think I can bear another heartbreak of seeing the leather peel again on another Chanel22 🥲as much as I personally love the bag.
I have been watching your videos and fascinated with your 22 bag journey since I splurged on two of these beauties ( one in white and the other in black) and haven’t had any issues. BUT…. I went into the boutique over the weekend and feel in love with the color combo you have. It looks so much more breathtaking in person. I couldn’t stop and think about you when I saw this bag. I think it’s the best color I have seen I hope Chanel figures it out and makes what ever corrections they need to do for this bag to help it wear they way it should.
Hey Romina! I've seen this video before but I am here again to comment! My apologies. So my SA called me and informed me about the new Chanel 22 in tweed and I was so excited about it! I went to check on their website and see what other colors they have available and I accidentally zoomed in to the strap of 1 of their tweed bag and right there on their official website Chanel displayed a defective bag where the leather strap was cracking. I took so many screen shots and send it to my friends and we all agreed its not the lighting or dust but we need an expert opinion can you please look?
Tweed Patchwork & Gold-Tone Metal Black, Gray, Pink & White Ref. AS3261 B09281 NK586 - US website not sure if they are the same in UK but I am guessing it is 🙃
Ohh I only saw this comment now, Dovie!! 🤭❤️ Thanks for informing me - the 22 will be a hot topic for a long time to come. I'll see if I can still find the pictures!! 🤗❤️ Xx
Well i saw the bad stiching on the handle of the new maroon bag from 22 b collection in the prague store. The bag was lovely so i requested another piece. Well the another bag had peeling i told the SA and she was clearly agitated.
So sorry this bag gone wrong on you! I can't believe the quality is so bad, you are not alone, I know other people experiencing the same thing. I hope they will refund you. I was able to see the cracking and peeling. So sad, this bag color looked so beautiful on you.
Is it only me or does the Chanel refund policy sucks. I mean to assess if it is normal wear and tear...totally ridiculous. If you cannot live with a pealing bag they should refund immediately. Can't you go back and ask for a refund straight away? You know you will mot be happy if they say oh we consider this normal wear and tear so we can't give you a refund. You do have statutory rights with regard to demanding a refund.
I did ask for a refund or at least a credit note but it has to go through their internal process - it really is ridiculous and I'm sure they'll try everything not to give us our money back!! 😔❤️ Xx
@@RominaRoseMay It's ridiculous the arrogance of that shop. You are the customer. You pay a ridiculous amount of money for an item. If you are not happy with it and they cannot rectify it easily (I mean a three-month wait is not an acceptable amount of time for a shop to see if damage is part of the normal wear and tear after four weeks of use of a bag. If eg they need to order a part that takes a while to make, I could understand but to establish if damage to a bag is normal wear and tear it is simply unacceptable for them to take three months. It would be more than fair that as a customer if you don't want to wait three months for their assessment, you at least can say I am not happy with this purchase and I want a refund now. It totally has put me off buying any sort of item from Chanel ever.
Omg I got the same with the new Gucci tote... the leather colour cracked, white underneath... the coating came off after using the bag for only 5 times. Sadly such brands dont stand for quality anymore.
My jumbo caviar classic flap bought in 2/2022 is with chanel right now. Wore it once and went to use it a second time for our 10 year wedding anniversary. Noticed that the entire top flap had a dent or “pore” or “eye” in the center of every pebble over most if not all of the quilts. I have bought chanel since 2003 and none of my caviar pieces have that especially to that extent. Will be finding out what happens over next few weeks. Sent to an artisan as well. If interested I can send you IG photos of it along with an update!
So sorry to hear that!! Yes, definitely send me some pictures & keep me updated - I'll let you know as soon as I hear something from Chanel too!! ❤️❤️❤️ Xx
@@RominaRoseMay sent them to your IG! Your thoughts are appreciated as well! Chanel in Beverly Hills said they have never experienced this before… but still have to send out per their policy.
I’m shocked how little consideration that went into the materials they used for this bag. Like it feels like the metallic never should have been used for the bag. Also the drawstring design seems to really need to be thought out better when it comes to leather. I get is their first attempt at this, but they’ve made bucket type bags in the past that I assume haven’t had these problems. Like rich people are rich, but they kinda expect their expensive bags to last the season. The fun colors aren’t even doing that. I love the blazer/suit.
Crossing all my fingers for you Romina that this works out. I would hate to leave behind a bag as well. Hopefully they can fix it or give you a refund. Good luck! Keep us posted! And thank you for the LilySilk code 😀
well romina just enjoy your bag and channel the olsen twins!!! i luv how they carry all their beat up n vintage hermes kellys n birkins for everyday without baby-ing them!!! enjoy for its functionality
I wonder, if this bag doesn’t have a Chanel logo , would anyone go and buy it with half of the money that it costs, or even less ?!! At the end of the day, Each to their own of course , but personally, I think it is a hideous bag .
That’s unacceptable for a luxury brand, not only Chanel but the other brands are constantly raising prices and cutting costs for manufacturing the pieces.
Ahhh, so sorry this happened to your favourite bag. I do not think they can solve though. This is the nature of the leather treatment not a default item. if they can get you another one it will turn out like this again after some use. They might get you store credit.
They didn't???? 😮😮😮 Sorry for bothering you,but what solution did they find for you? I have some quality issues with Dior Bobby bag and I sent it to the store where I bought it and now I am waiting for their response..I hope their customer service is better than in Chanel.
I’m very curious to see what Chanel’s “assessment” will be. For the money they price their bags they should be of top top quality and as a consumer we have the right to the top top service from luxury brands. I don’t own any “luxury” handbags but the bags I own are in my opinion good quality as they have served me well and are still going strong. Wishing you good luck Romina 🤞🏼
I'm not too impressed with the style of the 22. I prefer the more structured Chanel bags. I hear there are quality issues with many other Chanel styles now. I'm hoping Chanel decides to make major changes or I will not be investing money in Chanel unless it's an older bag.
I faced same problem with chanel flab bag in blue color , it damaged from the edges specially at the bottom and back after I complained they send it to Paris for repair but unfortunately the repairing was impossible so I end up with a credit and no more lovely bag 🥹
Hi Romina, sorry to hear about the further damage, however after the damage you shown us in your previous post, this is not unsurprising. My little investigation on the leather and finish has been hard, without having the bag, an assessment from photos only it's difficult and not as reliable. However, my sources so far agree on the following: the bag is made of leather; the metallic finish is applied on top of the leather, but it is not a dye, so it will not sink in. Furthermore, the problem seems to be the coating on top of this metallic finish, what we could call the shimmering effect. This is like a glazing. This glaze is not fully adhesive and eventually it will detach from the metallic coating taking with it some of the metallic pigment or bubbling up and blistering, a bit like a blister of cling film. This is the result of my research so far. Now, no leather metallic finish with glaze has been successful in any luxury brand I could research. However, there was an exception in recent days. And it is Gucci. A few years ago, Gucci designed leather crinkled foil gold finish for Marmont moccasins and some small Padlock bags called 'Galaxy'. The crackling finish here makes the leather less likely to peel off , because there no tension, no friction, no pulling between leather and stiches. Mind you, even this finish is not hardwearing, it is not an every day bag or these are not everyday shoes. However, this is the most long lasting metallic finish so far. Similarly it can be said about the Chanel gauffre' (or gaufre) fabric finish of the Coco handle bag - you own one, if I recall correctly - but, as you can see, this is 'crinkled' metallic fabric, no painted, no glazed; once again, the gaufre' style is preventing or at least minimizing the tension or pulling of the stitching. With reg. to the Chanel 22, I think you are doing the right thing: first go locally (Harrods) for the assessment, then move up. Keep us posted, I am sure that your experience will be very helpful to others in your situation, because I am quite certain there must be other clients experiencing your same issues with the same bag. Sorry for the very long post! Good luck! Lots of love Cat xxx
Thank you so much, Cat!! This is incredibly helpful - I'm sure there are many people out there currently going through the same issues. I only know of a few people who reached out to me but so far it seems like Chanel is just ignoring the issue and justifying that it's normal wear & tear. Let's wait & see what they say in my case - I'll let you know as soon as I hear something from them but I don't have my hopes high up unfortunately!! Xx
@@RominaRoseMay hi Romina, you are doing all the right things. Just wait and see. I do understand you really love that bag, colour, texture, design etc... It is a fun piece. Personally, I think that the best piece in your collection is the Chanel vintage classic flap in black lambskin with ghw. Unbeatable. And: great quality, after 30 years!!! Do you think that Chanel purple bag will withstand the test of time after 30 years? Just speculating here🤔, lots of love and good luck 🍀xxxC
Hi, What kind of company is this? Considering the prices that they charge for their bags they should have an impeccable service. I’m sure they know about the problem with this particular bag and they just don’t care. I hope you get your money bag.
Hi, I'm really sorry to know know what had happened to your lovely chanel 22 bag - yet all metallic leather are all the same (coated, dyed) - The leather will crack/peel, the color will fade way easily than normal color/treatment. I would not say Chanel is not responsible for this yet it's really common in all these metallic materials. Hope they will offer a good solution to you and hope to see more of your vlogs coming !
It is staggering that so much damage can happen to a bag that costs so much and that it happened so quickly. I know it is easy for me to say, but if they don't repair or replace, I would say consider bringing the law into it! Thank you for the video. Hoping it can be sorted out.
Romina, I have to say I was never a fan of the 22 bag, but since you got it, I think it might be better to just keep it and take it in for repairs once in awhile. All the Chanel bags aren’t made to be durable, except for the wool bags. The lamb skin leather is too delicate, scratches easily and has to be protected in any sort of weather environments.
@@RominaRoseMay you can always opt for a local leather repair shop…they often do excellent work and can fix anything from leather to canvas and anything else and much less expensive than fixing directly with Chanel
Is this your last time buying new from them? I couldn't imagine possibly going through such trauma with this brand multiple times. Thank you for always sharing and being transparent. Love your content. Fingers crossed for you!
I wonder if the slow repair services is their way to deter people from trying to get their items repaired. I mean it’s not exactly rocket science. Anyway good luck!
I went to a Chanel boutique last week. The hardware was horrible. I've seen better clasps on $75 purses. So sad. I have no idea why Chanel aficionados don't stick to vintage.
I saw what you sent me (thank you!!) and I LOVE it but it has a pretty big scratch at the bottom front - if that one wasn't there, I would have bought that perfect Gabrielle in a heartbeat!! Xx
Liebe Romina Rose, man hat dir richtig angesehen, wie traurig du warst, als du die defekten Stellen an deiner Lieblingstasche bemerkt hast und sie somit zur Reparatur geben musstest. Ich hoffe für dich, dass sie dir eine Lösung anbieten werden. Liebe Grüße
Good luck Romina! I know you love that bag but you should have returned & demanded refund last time just like Dacob did. Fingers crossed and hopefully you get a reasonable outcome 🙏
Allucinante!!😪 se non ci fosse scritto Chanel, sembrerebbe una borsa di 10 anni pagata 10 euro!!😒 è tutto ridicolo, speriamo non diventi una battaglia contro i mulini a vento🤨 e che abbiano almeno la dignità di restituirti i soldi! Buon inizio settimana Romina, aspetto con ansia di vedere il seguito di questa situazione 😘😘❤
You gave it longer than I would have. I wouldn't have accepted their lame excuses last time, and insisted they take it back then. After only one week and seeing how it was cracking and rubbing, I wouldn't have invested my heart into it anymore. I know it's hard to give up something you love and wanted so badly, but this isn't a mere Ł100 bag. Even if it were only Ł1000, that is too much to waste on something you could only wear one month. I'm just at the point where you're walking in the store, I hope everything goes smoothly. Hope you're taking it back to that b*tch that yelled at you... she deserves the return, and hopefully gets it from her superiors.
@@RominaRoseMay I just finished watching it... how ridiculous to have to wait 3 more weeks! The assessment team saw it while you were there. There is no reason why they couldn't have made a professional decision right then and there. There are multiple cracks and chipping, and the areas around the stitching look like they're about to let go, as well. You had already been in there at one week, which should have set the precedence. I'm sorry, but if I were to spend Ł5000, or more, on a bag and got service like that, I'd be hard pressed to want to give them my business, anymore. I don't know, maybe I'm feeling that way because I'm not in love with the bag, and am not invested in it, like you. But, I am a stickler when it comes to customer service. Without us, they wouldn't be where they are. And, paying that kind of money for anything deserves premium customer service. No matter how rich one is. And, trust me, the very wealthy would not tolerate it, either (for your friend that seems to think rich people would just go buy another... HA!) LOL.
Hi Romina 😘 it is really so sad what is happening. I imagine how you feel, you love so much this bag. It is clearly not normal for a bag which should be of high quality to have such marks on it! No way! And I am so sad to see that now you are waiting for the answer of an expert!😞 This is ridiculous! No need to be a leather expert to see that their leather for this bag are made of poor quality! Only after over a month of wear, no quality leather have such marks and cracklings. It is a joke, they are just making fast fashion, that's all. I really do hope you will get your money back. 😘
Overall Darling it is the PRICE of the bag that is problem not the bag!£4000 for average quality and a here today gone tomorrow attitude by Chanel!🤷♀️ It's not good.🤷♀️
Good luck, Romina! I think the more customers return their bags the better. Chanel should learn they cannot get away with such poor quality and unprofessional behaviour. I am glad the repair section seems to be nice and friendly. Hopefully this drama will come to a good end as soon as possible. Fingers crossed! Deine Ungeduld kann ich sehr, sehr gut mitfühlen, ginge mir genauso. Alles Liebe xx
Honestly, those are stress fractures in the top layer and WILL get worse. Chanel should repair it for you, but they'll probably just paint it over. The inherent design flaws will not survive an overlay of paint. I confess, I bought a super fake in Navy, because they didn't have purple - but I loved the color of yours. I save my $$$$ for Chanel vintage and buy super fakes in seasonal releases, but maybe once a year.
Das bestätigt meine Aussage über die Qualität von Chanel wieder😓.Es ist definitiv nicht mehr die selbe Qualität wie vor Jahren.Die Tasche ist Neu ,das darf nicht passieren egal ob bei Chanel oder einer anderen Marke. Ich hoffe das Chanel dir entgegenkommen wird.Wen nicht ,ist das ein Armutszeugnis für die Marke Chanel und viele Kunden werden dieses Video sehen,die genau das selbe Problem haben.
Hey romina how are you sorry that I haven’t messaged you in a while i did have covid and i had it really bad i know they say it affect people in different ways and it did especially to me it affected my legs so i had to use a walking stick for a while but in time im hoping ill be my normal self , i am sorry to hear about your bag im very surprised about it as well especially after all its a chanel bag i thought that kind of brand and the quality of the bag would be very good but like i said i am very surprised about it i do hope that you get it sorted out and you never know they may swap the bag for another chanel 22 bag i hope so i keep my fingers crossed for you i love your videos as always and i hope you and your family are doing well and staying safe ☺️ xx From Luke xx ☺️
Coco and Karl would not accept the quality issues with this bag The management and creative directors at Chanel in 2022 have different standards? Lots of money for issues you wouldn’t get at Coach, Marc Jacobs at lower price price point Love your personality and amazing accent
Hey lovelies!! 🥰 I really think this shouldn't happen to a bag after wearing it for ONLY a month!! 😯❤️ Let's see what the Chanel ateliers will say... keep your fingers crossed for me!! 🤗❤️ Xx
💖👑👑💖🎬📽🎥Lovely Romina it really has upset me how chanel are messing you about .When you pay for quality goods you expect that bag to last you a life time at 6000 pounds its disgusting and its all the upset and running around distressed about it and loseing sleep l really dont know if you have lost sleep but if it was me l would go to bed thinking about it .well we are lucky we have husbands to pick our moods up but what about the single people l bet thay deffently go to bed thinking about the 6000 pound bags .Am so sorry you are going through this. Lilly silk l also bought the jacket you have on but am a 2x I have big boobs but this jacket because it is fitted looks so beautiful on me l got mine in black but l didnt get the trousers are the trousers all slik ? Am going from here to lilly sick because am wanting couple of pillow cases l dont know about your hubby but if mine goes to bed first he always gets my butie pillow lol he drives me up the wall lol .Thank you for another vlog and keeping us updated on your bag because we all love you lovely Romina sending big huggss hope you get it sorted but am sure thay the leather person will look at it and no it can not be repaired sending much love to you and hubby and your lovely Mother and Father and the rest of your family and friends who l also love to watch in your vloggss💖☺💖xxxx
@@sharoncole8249 I totally agree, Sharon - I'm pretty sure that's what they will say!! 🤔❤️ Let's see & hope for the best though!! 🥰 I also think Chanel has forgotton about their heritage - in the past, the pieces really were created to last us a lifetime, nowadays it has become fast fashion!! 😔❤️ So happy to hear you have the same blazer - if you buy the Lilysilk pillow cases, definitely use my code to get a discount!! 😘❤️ Xx
This is not normal wear and tear even after a few months. The bag is defective. They should be ashamed of trying to scam people out of their hard earned money. After paying so much with an expectation for it to last. It's a bag made from very poor quality materials.
I thought it was a 30 day policy
Girl, this bag has caused you more stress than joy - just let it go. You will find something else that you love as much, if not more because it won’t stress you out as much.
I'm ready to let it go but let's see what Chanel replies in the end!! 🙃❤️ Xx
That ‘mystery’ material should be disclosed. Shame on Chanel for using it and scamming!
Amen!! 🙌 I hope they'll have to disclose it one day & do a recall on all Chanel 22 bags!! 🙃❤️ Xx
I love that blazer. I am so glad you are taking action about this defective bag you received. There will be other bags that you will love. Maybe by a company that still cares about quality, and won’t take advantage of nice people who still love the memories of what the house used to stand for.
Julie 🥰 You always find the right words - I have nothing to add!! 😘❤️ Let's keep our fingers crossed & see what Chanel replies!! ❤️❤️❤️ Xx
Hi Romina, I really hope this issue with your Chanel handbag is resolved quickly for you. I have my fingers crossed for you, and that grey suit you are wearing is beautiful!! xx
Thanks, Alyce!! 🥰 I'll keep you updated!! 😘❤️ Xx
They better give you a refund ! Anything else would be unacceptable on every level : customer service, quality expectations and brand image, etc.
I know!! 😔❤️ Let's wait & see what happens - I'll keep you updated!! 😘❤️ Xx
I'm glad you're trying to solve your problem with the bag. It's only fair after paying so much money for it. And Chanel should give you a reasonable and respecful solution in case the bag can't be fixed. This is thrilling to watch Queen👑🤗⭐⭐⭐⭐⭐
Let's wait & see - I really don't have my hopes up when it comes to Chanel haha!! 😅❤️ I'll keep you updated!! 😘❤️ Xx
She saws Ur issue with the bag and she went and bought it. And after less than a month she had also the same issue. So please please TH-camrs try to help Chanel improve his quality by stop buying for a while
For the price point, that’s so bad! Glad you’re returning it because it’s not worth the heart ache 😣 💛
Let's wait & see what Chanel says though!! 😅❤️ I guess I can only hope for the best!! 🙃❤️ Xx
Hope you get it sorted soon, I would expect a bag from Zara to last longer than that, shocking that it’s done that so quickly and seems to be a design fault and is definitely not normal wear and tear. Glad to see your well again after having covid, I managed to catch it while on holiday after avoiding it all these years.
I hope you've fully recovered too - sending lots of love!! 😘❤️ I'll let you know what Chanel's decision will be in the end!! 🤗❤️ Xx
I have a purple Chanel22 and after two wears, I noticed a small peel and I immediately sent it back to the Chanel boutique and they will also send it to Paris and it will take 6 months (?!) to assess. Now I'm wondering how many damaged bags require repair 😱 to justify that amount of time.
Definitely let me know to what conclusion they will come!! If you have pictures, feel free to send them to me on IG - I hope I'll get my answer quickly as Harrods Chanel is making the decision. I'll keep you updated!! Xx
@@RominaRoseMay I got an update this morning that they are going to replace my Chanel22 and they are willing to replace it with a different Chanel model or bag. I think I am just going to go for another bag instead. I don't think I can bear another heartbreak of seeing the leather peel again on another Chanel22 🥲as much as I personally love the bag.
You should do hand modelling. Your hands are beautiful and so elegant. Absolutely love the Lilysilk outfit and robe. 🥰
Thanks, lovely!! 🥰🥰🥰 Xx
The fact that you still love Chanel after all you've been through with this brand is remarkable! I hope you find a good resolution with your bag!
Thank you!! 😘❤️ I'll definitely keep you updated!! 🤗❤️ Xx
oh no, I hope you get resolution on the 22. Love the silk dressing gown you had on at the start of the video!
Thank you!! 🤗❤️ Xx
Hey Romina! Thanks for the video! I wish you the best with this situation. Hopefully it will be solved soon!
Thanks, Robin!! 🥰 I'll let you know!! 😘❤️ Xx
Best of luck Romina! Hope that your bag resolution swings in your favour 🙌🏼♥️♥️♥️
Thanks, Chris!! ❤️❤️❤️ Xx
You did the right thing with that bag, I hope they will give you your money back. Your blazer is really beautiful, looks so nice on you. 💝
Thanks, Suzan!! 🥰 I'll let you know what Chanel says in the end!! 😘❤️ Xx
I hope you get the resolution you deserve and this other dept at Harrods treats you better than the previous one. Best of luck x
Thanks, Sam!! 🥰 I'll keep you updated but I don't have my hopes high up haha!! 😅❤️ Xx
Purple is a tough color. I notice corner wear is always more severe on purple bags across all of the brands
I haven't noticed anything yet on my other purple bags!! 🤔❤️ Xx
I’m so sorry you had this much trouble. That bag is truly gorgeous like you! 💜💜💜
Ohh Winnie!! 🥰 Let's wait & see what happens - I never have my hopes up when it comes to Chanel haha!! 🙃❤️ Xx
Hi! Romena, what phone unit that you are using, great quality.
Samsung Galaxy S21!! Xx
Lily silk blazers are so great. My absolute fav.
I have been watching your videos and fascinated with your 22 bag journey since I splurged on two of these beauties ( one in white and the other in black) and haven’t had any issues. BUT…. I went into the boutique over the weekend and feel in love with the color combo you have. It looks so much more breathtaking in person. I couldn’t stop and think about you when I saw this bag. I think it’s the best color I have seen I hope Chanel figures it out and makes what ever corrections they need to do for this bag to help it wear they way it should.
Exactly my thoughts!! I really hope they are going to address & fix their quality issues - so happy to hear your bags are fine!! ❤️❤️❤️ Xx
Hey Romina! I've seen this video before but I am here again to comment! My apologies. So my SA called me and informed me about the new Chanel 22 in tweed and I was so excited about it! I went to check on their website and see what other colors they have available and I accidentally zoomed in to the strap of 1 of their tweed bag and right there on their official website Chanel displayed a defective bag where the leather strap was cracking. I took so many screen shots and send it to my friends and we all agreed its not the lighting or dust but we need an expert opinion can you please look?
Tweed Patchwork & Gold-Tone Metal
Black, Gray, Pink & White
Ref. AS3261 B09281 NK586 - US website not sure if they are the same in UK but I am guessing it is 🙃
Ohh I only saw this comment now, Dovie!! 🤭❤️ Thanks for informing me - the 22 will be a hot topic for a long time to come. I'll see if I can still find the pictures!! 🤗❤️ Xx
Well i saw the bad stiching on the handle of the new maroon bag from 22 b collection in the prague store. The bag was lovely so i requested another piece. Well the another bag had peeling i told the SA and she was clearly agitated.
I hope they have to address their quality issues at some point!! 🤔❤️ Xx
So sorry this bag gone wrong on you! I can't believe the quality is so bad, you are not alone, I know other people experiencing the same thing. I hope they will refund you. I was able to see the cracking and peeling. So sad, this bag color looked so beautiful on you.
Thanks, Amy!! 😘❤️ I hope they'll do a recall on their bags one day - we'll see!! ❤️❤️❤️ Xx
Thanks, I ordered a blazer for myself as a dress, thanks for your discount, I took advantage❤️😊🌺
Yeayyy!! 🥰 So happy for you - their pieces are amazing!! 😍❤️ Xx
That’s why i neverbuy a CC bag! Once i did, only problems, went to the store, NO SE(VICE available
I said it once and I’ll say it again, this is UNACCEPTABLE!! Especially with the prices Chanel charge!
I totally agree!! ❤️❤️❤️ Xx
Such beautiful color of Chanel bag
Is it only me or does the Chanel refund policy sucks. I mean to assess if it is normal wear and tear...totally ridiculous. If you cannot live with a pealing bag they should refund immediately. Can't you go back and ask for a refund straight away? You know you will mot be happy if they say oh we consider this normal wear and tear so we can't give you a refund. You do have statutory rights with regard to demanding a refund.
I did ask for a refund or at least a credit note but it has to go through their internal process - it really is ridiculous and I'm sure they'll try everything not to give us our money back!! 😔❤️ Xx
@@RominaRoseMay It's ridiculous the arrogance of that shop. You are the customer. You pay a ridiculous amount of money for an item. If you are not happy with it and they cannot rectify it easily (I mean a three-month wait is not an acceptable amount of time for a shop to see if damage is part of the normal wear and tear after four weeks of use of a bag. If eg they need to order a part that takes a while to make, I could understand but to establish if damage to a bag is normal wear and tear it is simply unacceptable for them to take three months. It would be more than fair that as a customer if you don't want to wait three months for their assessment, you at least can say I am not happy with this purchase and I want a refund now. It totally has put me off buying any sort of item from Chanel ever.
Yeah I think under a year it shouldn’t be considered normal wear and tear
Omg I got the same with the new Gucci tote... the leather colour cracked, white underneath... the coating came off after using the bag for only 5 times.
Sadly such brands dont stand for quality anymore.
So sorry to hear that!! Did you have Gucci check the bag? Xx
I purchased this same bag on first day it launched in boutiques. I’ve been wearing for monthssss and my bag is fine so far
That's wonderful to hear!! Xx
Love the outfits of Lily Silk, didn't know they have nice clothing.
They've got amazing pieces!! 🤗❤️ Xx
My jumbo caviar classic flap bought in 2/2022 is with chanel right now. Wore it once and went to use it a second time for our 10 year wedding anniversary. Noticed that the entire top flap had a dent or “pore” or “eye” in the center of every pebble over most if not all of the quilts. I have bought chanel since 2003 and none of my caviar pieces have that especially to that extent. Will be finding out what happens over next few weeks. Sent to an artisan as well. If interested I can send you IG photos of it along with an update!
So sorry to hear that!! Yes, definitely send me some pictures & keep me updated - I'll let you know as soon as I hear something from Chanel too!! ❤️❤️❤️ Xx
@@RominaRoseMay sent them to your IG! Your thoughts are appreciated as well! Chanel in Beverly Hills said they have never experienced this before… but still have to send out per their policy.
GET YOUR BAG GIRL
Beautiful wide legged pants.
So sorry about your bag. I loved the colour.
Same here!! It was the ideal purple!! ❤️❤️❤️ Xx
Hope all is sorted. Sad times when a bag you love is damaged :(
Let's see what happens!! 😘❤️ Xx
I’m shocked how little consideration that went into the materials they used for this bag. Like it feels like the metallic never should have been used for the bag.
Also the drawstring design seems to really need to be thought out better when it comes to leather.
I get is their first attempt at this, but they’ve made bucket type bags in the past that I assume haven’t had these problems.
Like rich people are rich, but they kinda expect their expensive bags to last the season. The fun colors aren’t even doing that.
I love the blazer/suit.
Thanks, Hillary!! 🥰 Chanel really needs to rethink & update the design - let's see what happens!! 🤗❤️ Xx
@@RominaRoseMay yeah it needs a major rethink.
Crossing all my fingers for you Romina that this works out. I would hate to leave behind a bag as well. Hopefully they can fix it or give you a refund. Good luck! Keep us posted! And thank you for the LilySilk code 😀
You're welcome!! 😘❤️ I'll let you know as soon as I hear something from Chanel!! 🤗❤️ Xx
well romina just enjoy your bag and channel the olsen twins!!! i luv how they carry all their beat up n vintage hermes kellys n birkins for everyday without baby-ing them!!! enjoy for its functionality
True haha!! 🤭❤️ I might actually have to do that depending on what Chanel says in the end!! 🙃❤️ Xx
I wonder, if this bag doesn’t have a Chanel logo , would anyone go and buy it with half of the money that it costs, or even less ?!! At the end of the day, Each to their own of course , but personally, I think it is a hideous bag .
I know what you mean - I'm sure we wouldn't buy the bag haha!! 🙃❤️ Xx
I gave up on luxury purses now my thing is jewelry ♥️ I love handbags still and love watching your videos
Maybe that's a good decision for now!! 🤔❤️ The quality issues really need to be addressed by these big companies!! 😔❤️ Xx
I know you love this bag... in my humble opinion you should have done even sooner to avoid the headache. Good luck! Keep update the progress.
You're right!! 🤔❤️ I'll keep you updated on what happens!! 😘❤️ Xx
That’s unacceptable for a luxury brand, not only Chanel but the other brands are constantly raising prices and cutting costs for manufacturing the pieces.
Amen!! 🙌 Xx
Omg, so much dramas over a bag (i know it’s expensive) .
I know, right!! Xx
You look amazing!! Hi from Finland!
Thank you!! 🤗❤️ Xx
Ahhh, so sorry this happened to your favourite bag. I do not think they can solve though. This is the nature of the leather treatment not a default item. if they can get you another one it will turn out like this again after some use. They might get you store credit.
I'd be very happy with store credit - let's wait & see what happens!! 😘❤️ Xx
@@RominaRoseMay Best of luck to you
U r very elegant with that suit! Regards from Montevideo Uruguay 🇺🇾
Thank you so much!! 🤗❤️ Xx
Woow..I was thinking of buying one if I find it in the store, but now I doubt my decision. That's soooooo sad. I hope they refunded money to you.
They didn't!! 🥺❤️ Be super careful with the Chanel 22!! 🤗❤️ Xx
They didn't???? 😮😮😮 Sorry for bothering you,but what solution did they find for you? I have some quality issues with Dior Bobby bag and I sent it to the store where I bought it and now I am waiting for their response..I hope their customer service is better than in Chanel.
@@martoni1993 Dior is better than Chanel - Chanel just ghosts you!! 🤔❤️ Xx
Omg..I hope it won't happen to you again. I am so sorry ❤ love your channel. Have a nice day!
I’m very curious to see what Chanel’s “assessment” will be. For the money they price their bags they should be of top top quality and as a consumer we have the right to the top top service from luxury brands. I don’t own any “luxury” handbags but the bags I own are in my opinion good quality as they have served me well and are still going strong. Wishing you good luck Romina 🤞🏼
Thank you so much, Shereen!! 😘❤️ I'll keep you updated!! 🤗❤️ Xx
yes, it is just a bag but it cost a lot and you should care about it because it should be made well.
I totally agree with you - let's wait & see what happens!! ❤️❤️❤️ Xx
Your blazer so beautiful
Thanks, lovely!! Xx
Omg is peeling little by little, not fair ,cause that beautiful bag cost $$$ much .
I'm not too impressed with the style of the 22. I prefer the more structured Chanel bags. I hear there are quality issues with many other Chanel styles now. I'm hoping Chanel decides to make major changes or I will not be investing money in Chanel unless it's an older bag.
Exactly what I will do, Lana!! 🤔❤️ Xx
My fingers crossed for this drama to finally come to an happy ending:)
Btw I love your blazer oufit♡
Thanks, lovely!! 🥰 I'll keep you updated!! 😘❤️ Xx
5.000€ for a luxury bag at the end this bad problem I'm really upset just go back to the store 😕
Yes!! 😔❤️ I'll let you know what happens!! 😘❤️ Xx
Please let go of the handbag. The cracking makes your handbag look as if it is from a big box store and not Chanel.
I know!! 🙃❤️ Let's see what Chanel says in the end!! 🤗❤️ Xx
You have to get a refund. They cannot just get away with this.
I know - let's keep our fingers crossed!! ❤❤❤ Xx
Hope you are able to get a new bag or get a refund
I really hope so too!! Xx
@@RominaRoseMay hope so
It's beautiful but it's just a bag...Is a long time you should bring back and don't feel bad❤️
True!! 🙌 Glad I finally did!! 🤗❤️ Xx
Jacob returned his 22 chanel bag
I faced same problem with chanel flab bag in blue color , it damaged from the edges specially at the bottom and back after I complained they send it to Paris for repair but unfortunately the repairing was impossible so I end up with a credit and no more lovely bag 🥹
So sorry to hear that!! 😔❤️ But I'm happy they gave you a credit note at least!! 😘❤️ Xx
Hi Romina, sorry to hear about the further damage, however after the damage you shown us in your previous post, this is not unsurprising. My little investigation on the leather and finish has been hard, without having the bag, an assessment from photos only it's difficult and not as reliable. However, my sources so far agree on the following: the bag is made of leather; the metallic finish is applied on top of the leather, but it is not a dye, so it will not sink in. Furthermore, the problem seems to be the coating on top of this metallic finish, what we could call the shimmering effect. This is like a glazing. This glaze is not fully adhesive and eventually it will detach from the metallic coating taking with it some of the metallic pigment or bubbling up and blistering, a bit like a blister of cling film. This is the result of my research so far. Now, no leather metallic finish with glaze has been successful in any luxury brand I could research. However, there was an exception in recent days. And it is Gucci. A few years ago, Gucci designed leather crinkled foil gold finish for Marmont moccasins and some small Padlock bags called 'Galaxy'. The crackling finish here makes the leather less likely to peel off , because there no tension, no friction, no pulling between leather and stiches. Mind you, even this finish is not hardwearing, it is not an every day bag or these are not everyday shoes. However, this is the most long lasting metallic finish so far. Similarly it can be said about the Chanel gauffre' (or gaufre) fabric finish of the Coco handle bag - you own one, if I recall correctly - but, as you can see, this is 'crinkled' metallic fabric, no painted, no glazed; once again, the gaufre' style is preventing or at least minimizing the tension or pulling of the stitching. With reg. to the Chanel 22, I think you are doing the right thing: first go locally (Harrods) for the assessment, then move up. Keep us posted, I am sure that your experience will be very helpful to others in your situation, because I am quite certain there must be other clients experiencing your same issues with the same bag. Sorry for the very long post! Good luck! Lots of love Cat xxx
Thank you so much, Cat!! This is incredibly helpful - I'm sure there are many people out there currently going through the same issues. I only know of a few people who reached out to me but so far it seems like Chanel is just ignoring the issue and justifying that it's normal wear & tear. Let's wait & see what they say in my case - I'll let you know as soon as I hear something from them but I don't have my hopes high up unfortunately!! Xx
@@RominaRoseMay hi Romina, you are doing all the right things. Just wait and see. I do understand you really love that bag, colour, texture, design etc... It is a fun piece. Personally, I think that the best piece in your collection is the Chanel vintage classic flap in black lambskin with ghw. Unbeatable.
And: great quality, after 30 years!!! Do you think that Chanel purple bag will withstand the test of time after 30 years? Just speculating here🤔, lots of love and good luck 🍀xxxC
Love your yellow robe
Thanks, lovely!! Xx
@@RominaRoseMay your welcome
Also, I have no idea how this model was approved by Chanel. It’s a faulty design unless they do it in a fabric vs leather.
Amen!! 🙌 Let's see what they say!! 🤔❤️ Xx
Hi, What kind of company is this? Considering the prices that they charge for their bags they should have an impeccable service. I’m sure they know about the problem with this particular bag and they just don’t care. I hope you get your money bag.
I'm also sure they know by now!! 🤔❤️ I'll keep you updated, Renata!! 😘❤️ Xx
Hi, I'm really sorry to know know what had happened to your lovely chanel 22 bag - yet all metallic leather are all the same (coated, dyed) - The leather will crack/peel, the color will fade way easily than normal color/treatment. I would not say Chanel is not responsible for this yet it's really common in all these metallic materials. Hope they will offer a good solution to you and hope to see more of your vlogs coming !
Thanks for the info!! I'll let you know as soon as I hear something from Chanel!! ❤️❤️❤️ Xx
This was inevitable.
You're so right!! 😔❤️ Xx
@@RominaRoseMay Shame on Chanel for this, as much as I do love Chanel. Ugh.
It is staggering that so much damage can happen to a bag that costs so much and that it happened so quickly. I know it is easy for me to say, but if they don't repair or replace, I would say consider bringing the law into it!
Thank you for the video. Hoping it can be sorted out.
I would definitely consider it - I just need to figure out how to best start this whole process. I keep you updated!! ❤️❤️❤️ Xx
Romina, I have to say I was never a fan of the 22 bag, but since you got it, I think it might be better to just keep it and take it in for repairs once in awhile. All the Chanel bags aren’t made to be durable, except for the wool bags. The lamb skin leather is too delicate, scratches easily and has to be protected in any sort of weather environments.
But they always say they can't repair the leather itself - only hardware etc. unfortunately!! ❤️❤️❤️ Xx
@@RominaRoseMay you can always opt for a local leather repair shop…they often do excellent work and can fix anything from leather to canvas and anything else and much less expensive than fixing directly with Chanel
@@PtolemyXVII Good idea!! I didn't think of that - that's definitely an option!! 🤗❤️ Xx
Is this your last time buying new from them? I couldn't imagine possibly going through such trauma with this brand multiple times. Thank you for always sharing and being transparent. Love your content. Fingers crossed for you!
Thanks, Cia!! Yes, I won't purchase from the boutique for a while (only pre-loved) until they address & fix their quality issues!! ❤️❤️❤️ Xx
We're all rooting for you!
I wonder if the slow repair services is their way to deter people from trying to get their items repaired. I mean it’s not exactly rocket science. Anyway good luck!
True!! 🙃❤️ Thank you - I'll keep you updated!! 😘❤️ Xx
So sorry that you have so much trouble with your Chanel 22
I'll let you know what happens - let's keep our fingers crossed!! 😘❤️ Xx
Chanel is supposed to have a 5 year warranty on their new bags so hope they took care of you when you took it back!
Unfortunately not!! 😔❤️ Xx
That’s so sad babe! Why is this happening to our favourite bag, hope they help you out🥲
They didn't unfortunately - I already posted the follow-up video!! 😔❤️ Hopefully, you'll get a better response - I'll keep my fingers crossed!! 🤗❤️ Xx
I went to a Chanel boutique last week. The hardware was horrible. I've seen better clasps on $75 purses. So sad. I have no idea why Chanel aficionados don't stick to vintage.
Ohh, I will do that from now on for sure haha!! ❤️❤️❤️ Xx
The emier have a small purple Gabrielle ;)
I saw what you sent me (thank you!!) and I LOVE it but it has a pretty big scratch at the bottom front - if that one wasn't there, I would have bought that perfect Gabrielle in a heartbeat!! Xx
Liebe Romina Rose, man hat dir richtig angesehen, wie traurig du warst, als du die defekten Stellen an deiner Lieblingstasche bemerkt hast und sie somit zur Reparatur geben musstest. Ich hoffe für dich, dass sie dir eine Lösung anbieten werden. Liebe Grüße
Danke dir!! 😘❤️ Ich bin auch wirklich mal gespannt was sie sagen werden!! 🤔❤️ Ich halte dich am Laufenden!! 🤗❤️ Xx
its really sad to see the quality of Chanel really went down hill.
True!! 🥺❤️ Xx
I hope Chanel resolves this issue satisfactorily.
Thanks, Mary!! 😘❤️ Xx
I love Chanel, but can not afford to buy one, but enjoy seeing your videos.
So happy you like my videos, Dialy!! ❤️❤️❤️ Xx
Good luck Romina! I know you love that bag but you should have returned & demanded refund last time just like Dacob did. Fingers crossed and hopefully you get a reasonable outcome 🙏
Yes!! ❤ Let's wait & see what Chanel says in the end - I don't wanna get my hopes up though!! ❤❤❤ Xx
it would be crazy not to get a refund - i‘m shook 😯
I know!! 😔❤️ Let's wait & see what their final decision will be!! 🙃❤️ Xx
Allucinante!!😪 se non ci fosse scritto Chanel, sembrerebbe una borsa di 10 anni pagata 10 euro!!😒 è tutto ridicolo, speriamo non diventi una battaglia contro i mulini a vento🤨 e che abbiano almeno la dignità di restituirti i soldi! Buon inizio settimana Romina, aspetto con ansia di vedere il seguito di questa situazione 😘😘❤
Let's wait & see what Chanel's decision will be - I don't have a good feeling unfortunately. It might actually be a lost battle!! ❤❤❤ Xx
I would give my left ear to take a small sample of the cracked leather to my lab. I'd find out real quick what the secret ingredient is.
I hope we'll find out one day!! 🤔❤️ Xx
You gave it longer than I would have. I wouldn't have accepted their lame excuses last time, and insisted they take it back then. After only one week and seeing how it was cracking and rubbing, I wouldn't have invested my heart into it anymore. I know it's hard to give up something you love and wanted so badly, but this isn't a mere Ł100 bag. Even if it were only Ł1000, that is too much to waste on something you could only wear one month. I'm just at the point where you're walking in the store, I hope everything goes smoothly. Hope you're taking it back to that b*tch that yelled at you... she deserves the return, and hopefully gets it from her superiors.
I know!! 😔❤️ Let's wait & see what happens - unfortunately we never really know with Chanel, right? 🙃❤️ I'll keep you updated!! 😘❤️ Xx
@@RominaRoseMay I just finished watching it... how ridiculous to have to wait 3 more weeks! The assessment team saw it while you were there. There is no reason why they couldn't have made a professional decision right then and there. There are multiple cracks and chipping, and the areas around the stitching look like they're about to let go, as well. You had already been in there at one week, which should have set the precedence. I'm sorry, but if I were to spend Ł5000, or more, on a bag and got service like that, I'd be hard pressed to want to give them my business, anymore. I don't know, maybe I'm feeling that way because I'm not in love with the bag, and am not invested in it, like you. But, I am a stickler when it comes to customer service. Without us, they wouldn't be where they are. And, paying that kind of money for anything deserves premium customer service. No matter how rich one is. And, trust me, the very wealthy would not tolerate it, either (for your friend that seems to think rich people would just go buy another... HA!) LOL.
Hi Romina 😘 it is really so sad what is happening. I imagine how you feel, you love so much this bag. It is clearly not normal for a bag which should be of high quality to have such marks on it! No way! And I am so sad to see that now you are waiting for the answer of an expert!😞 This is ridiculous! No need to be a leather expert to see that their leather for this bag are made of poor quality! Only after over a month of wear, no quality leather have such marks and cracklings. It is a joke, they are just making fast fashion, that's all. I really do hope you will get your money back. 😘
Thank you so much, lovely!! Let's keep our fingers crossed - I'll let you know as soon as I hear something!! Xx
Glad you’re able to resolve this issue with Chanel. TFS 💜
Let's hope so haha!! 😅❤️ Now I have to wait!! 🙃❤️ Xx
We get it! Handbags are our loyal companions, daily!! 😭
So glad we all understand this!! 😘❤️ Xx
I hope you get s positive response from Chanel. I keep my fingers crossed. I like LILYSILK so much. Beautiful outfit. 😍❤️
Thanks, lovely!! 😘❤️ I'll keep you updated!! 🤗❤️ Xx
Overall Darling it is the PRICE of the bag that is problem not the bag!£4000 for average quality and a here today gone tomorrow attitude by Chanel!🤷♀️ It's not good.🤷♀️
Amen!! 🙌 It's so sad it came to this and that's the route Chanel is taking!! 😔❤️ Xx
Good luck, Romina! I think the more customers return their bags the better. Chanel should learn they cannot get away with such poor quality and unprofessional behaviour. I am glad the repair section seems to be nice and friendly. Hopefully this drama will come to a good end as soon as possible. Fingers crossed! Deine Ungeduld kann ich sehr, sehr gut mitfühlen, ginge mir genauso. Alles Liebe xx
Danke dir, Gabi!! 😘❤️ Ich bin wirklich mal gespannt, was sie sagen werden!! 🤔❤️ Halte euch auf jeden Fall am Laufenden!! 🤗❤️ Xx
Honestly, those are stress fractures in the top layer and WILL get worse. Chanel should repair it for you, but they'll probably just paint it over. The inherent design flaws will not survive an overlay of paint. I confess, I bought a super fake in Navy, because they didn't have purple - but I loved the color of yours. I save my $$$$ for Chanel vintage and buy super fakes in seasonal releases, but maybe once a year.
Let's wait & see what Chanel says - I really don't wanna get my hopes high up though!! 🤔❤️ Xx
@@RominaRoseMay this breaks my heart for you, I'm hoping they'll do the right thing by you and Dacob. $5000+ is ridiculous
Heartbreaking 💔 Why oh why?
...because I actually really like this ugly bag haha!! 🤭❤️ Xx
@@RominaRoseMay darling, it’s not ugly at all! I’m so sad for you sweet beautiful Romina!
Das bestätigt meine Aussage über die Qualität von Chanel wieder😓.Es ist definitiv nicht mehr die selbe Qualität wie vor Jahren.Die Tasche ist Neu ,das darf nicht passieren egal ob bei Chanel oder einer anderen Marke. Ich hoffe das Chanel dir entgegenkommen wird.Wen nicht ,ist das ein Armutszeugnis für die Marke Chanel und viele Kunden werden dieses Video sehen,die genau das selbe Problem haben.
Ich stimme dir voll und ganz zu, Doreen!! 🤔❤️ Ich bin wirklich gespannt, was passieren wird & halte euch am Laufenden!! 😘❤️ Xx
Some people did refer your style of bag as a garbage bag.,however Balenciaga put out the trash pouch. No,no no
One more thought.... Chanel bags from the boutique look like knockoffs.
I know - it's sad!! Xx
Hey romina how are you sorry that I haven’t messaged you in a while i did have covid and i had it really bad i know they say it affect people in different ways and it did especially to me it affected my legs so i had to use a walking stick for a while but in time im hoping ill be my normal self , i am sorry to hear about your bag im very surprised about it as well especially after all its a chanel bag i thought that kind of brand and the quality of the bag would be very good but like i said i am very surprised about it i do hope that you get it sorted out and you never know they may swap the bag for another chanel 22 bag i hope so i keep my fingers crossed for you i love your videos as always and i hope you and your family are doing well and staying safe ☺️ xx
From Luke xx ☺️
So sorry to hear that, Luke!! 😔❤️ Sending lots of healing vibes & I hope you fully recover soon!! ❤️❤️❤️ Xx
Coco and Karl would not accept the quality issues with this bag
The management and creative directors at Chanel in 2022 have different standards?
Lots of money for issues you wouldn’t get at Coach, Marc Jacobs at lower price price point
Love your personality and amazing accent
Thanks, Carol!! I totally agree with you - let's see if Chanel ever addresses & fixes their quality issues!! ❤️❤️❤️ Xx