I have worked in a bank for over 20 years and know that damaged bills can be accepted and sent back to the Federal Reserve Bank. Bank of America knows this but refuses to help out their own bank customer. SHAME ON BANK OF AMERICA!
My bank won't accept bills that are dirty. Covered in mud, mildew, or animal leavings. Safety concerns for their employees. Perhaps this was her problem.
Ever see the documentary ‘Sicko’ by Michael Moore? He helped people get insurance approval for things HIGHLY NECESSARY by doing the same thing. Going public
Or CHASE, they refused to cash a personal ck drawn from their bank and their customer because they sd I wasn't a member and refused to open an acct, I complained to the manager, they ended up cashing the check, but they charged me $15.00, "Non member fee".
@@Kenny49ERSI did and stop banking with them because back in 2004 to 2008 they charged me life insurance $15 monthly and $15 service fee for the account I had with until I went to the bank put a stop to the fees but I never got my money from them 🤔🇺🇸
I used to work at Wells and I'm my district if you literally have two matching serial numbers we can accept it. Moral of the story don't keep your money in dirt...
@@pedalingprospector2007 ehhh I'm not a millionaire like most so I just keep it there to pay the bills. All banks are essentially the same. Unless you are a multi millionaire then you should choose a private bank that has excellent customer service.
@zammmerjammer Yes, *_Voila_* !! Or, alternatively *_VIOLA_* ! And, yes. I do know that a VIOLA is a string instrument. Just a little bit of harmless fun.
I used work as a bank teller during college. The bank can absolutely accept the damaged bills and send it back to the federal reserves for reimbursement and the bills will be destroyed. People need to stop banking with Bank of America. That’s one crappy bank!
Same here. But I recently took a five dollar bill with a missing corner to my bank, Wells Fargo, knowing banks redeem mulitated bills. They told me that no, they could not accept it.
YES!! Credit Unions are so underrated. They offer the same benefits, amenities and technology without the headaches. Money on interest from cust accounts go RIGHT BACK INTO THE SYSTEM, not into the pockets of the execs and the investors. I will NEVER go back to a corp owned bank.
I recently joined a second credit union in my area. One is primarily for insurance purposes, along with paying bills and the second is for my small business that I have started
Yeah, because a local news decided that a woman’s own disgusting behavior wasn’t her fault and threatened them with bad publicity so they can make a “ heartwarming” story. This woman was a victim of nothing but her own stupidity and laziness.
I work at a bank trust me there's no paperwork, We just put it in mutilated cash in our drawer the person that denied her didn't want those bills in his/her till no extra steps just adding it to your existing cash drawer
Knowing Bank of America's policies from the inside, I suspect the teller that accepted the deposit was chastised later and a note placed in their personnel file. Bank of America appreciates their customers to the extent it can profit from them.... no further.
What do you say, Jamie Diamond? Is that your given name, Diamond, or did you change it for a more powerful-sounding last name as Pete "Dallas" from Amarillo, TX?
I’m a barber and used to save all my tips and would deposit 2500/3000 at a time. And they would always say if the machine won’t accept it we can’t accept it. … then they’d say I’ll do it this time. 🙄🙄🙄
@@catsbyondrepairthat’s not true, they have to take as long as 3/4 of the bill still there and send it to the reserve bank for exchange, even casinos do so
@@dec1slh Exactly. That's why the $300 had to get sent to the Federal Reserve/Treasury for validation. It can take from 6 months to 3 years... _like it said in the video_ 🤭
I sent 2 ragged 5 dollar bills and a partial 10 dollar bill that fell out of my pocket and run over with lawn mower cutting grass to the treasury department with a letter explaining what happened. Six months latter I received a check for 20 dollars!
Bank of America is just not good to their customers. They could easily see this lady dilemma but just didn't care. I bet Walmart would take most of those bills the way they were. Shame on the bank. It should take public attention to get them to do right by their customers.
@user-dw1ls3rp1l Yes, you never opened those accounts so Wells Fargo opened the accounts for you. Didn't they send you a thank you for helping them meet their productivity goals?
Did you even bother to watch this clip in full? They mentioned that, but it could take anywhere from 6 months to 3 years and the victim herself said she doesn't have that kind of time because of how old she already is. She could go at any moment, then what would be the point?
@Vandicoup *_I know_* I'm 72 years old and worry incessantly about the same thing! So, in reply to your extremely less than cordial comment, I will end with the wish that you *_never, ever get old_* .
3 years? Wth do they do that takes it three years it should take no less than a week or two . You get it, open it, count it, cut a check, and mail it out. Our federal government don’t give you three years when you owe them money they want it now.
Same as BOA and WFB: If any mistake is on YOU they get their due asap; if the mistake is on THEM then YOU have to wait multiple business days for reimbursement 👆🏽
You guys are cute 😂. “Erm, you might want to reconsider guys!” “Oh we would love the chance to reconsider, of course! And guess what? We accept!” Hahahahaha very nicely done. Cute and lovely hahahaha ❤
It seems though, if we can just make it into federal, elected positions, THEN doubling one's assets would be looked upon by peers as an absolute waste of an opportunity.
I love the fact that CBS News helps people like this. This made my day to hear that the News Team helps people who really need it. B of A should be ashamed of themselves for treating her with contempt until it meant bad press for them. Compassion really matters even when it is really hard to give it.
I've had a similar issue with Wells Fargo refusing to exchange a torn bill. I had about 90% of the bill still intact and it was in excellent condition aside from the missing piece. 🙄
@@fabbz94 just the first letter on the left side. Still had full serial number on the right side and it clearly matched the left. What does that matter when they're instructed to accept bills with at least 51% present?
The BOA also charges a fee to cash a check from its own bank when I told the man I worked for that the next check he owed me was to increase by the amount that his bank had charged me he was a multi millionaire and he called the bank and they told him that they were charging me he went and transferred all his money to my bank and then contacted the other people that he knew and they closed their accounts costing the bank 2.3 billion dollars in closing accounts.
Can't say that I blame the bank. After all it is now infested with mice droppings, mold, fungus, and what not. She (and her husband) look to be hoarders. Touching that money with bare hands, is dangerous and unhealthy.
Sorry i did not finish my sentence. Banks take mutilated money all the time as long as you have enough of the bill. It is sent back to the Federal Reserve.
That's what I was going to say too. It's been awhile since I was a teller, but it's not like the gross money in this video was going in someone's register to hand back out. We usually wrote the people their receipts and recorded the money and then we would send all the mutilated money off in a batch at the end of the week. I think the BofA bank branch was just being lazy
The federal reserve actually has a office that handles damaged bills & will attempt to recover them & issue new notes. I guess the one thing that building can actually help with
It has to be submitted to a government office where each bill has to be looked at to determine how much is left and what they’re going to give you for it. If there’s only a partial bill, you only get a partial amount. And because the government likes to keep everything, running cheaply I’m sure the office is understaffed and backed up
Actually a commercial bank can accept the currency, depending on how bad the level of destruction is. There's a percentage acceptable. Otherwise, it has to be sent and evaluated by the Federal Reserve for validity.
Sad banking institutions never help or consider your dilemma. It’s customers rather have to go consumer at your side to ask for help for them to move seeing it’ll be bad for publicity for them. Bank of America or Wells Fargo never the same anymore who cares for their customers.
Hate crime. Cause the bank teller knew, it's just that they went beyond their station and decided to do hate crime and say no to an old lady. Giving off them gangster vibes.
It is not a hate crime, and damaged bills get sent to the federal government for replacement. There is no law that says a bank has to take unusable currency.
I have worked in a bank for over 20 years and know that damaged bills can be accepted and sent back to the Federal Reserve Bank.
Bank of America knows this but refuses to help out their own bank customer. SHAME ON BANK OF AMERICA!
Bless you for your insight so we can have a better picture. Sweet old lady deserves help. Shame on that Bank
Lazy bank worker probably
@@woozy607 or a racist one is more likely, although more Americans are lazy, many are both Lazy and Racist
I understand that Banks send damaged bills to the Feds all the time and that they have the process down.
My bank won't accept bills that are dirty. Covered in mud, mildew, or animal leavings. Safety concerns for their employees. Perhaps this was her problem.
Bank of America refused service until the issue was publicized. I’m shocked.
Ever see the documentary ‘Sicko’ by Michael Moore? He helped people get insurance approval for things HIGHLY NECESSARY by doing the same thing. Going public
Yep that's how to get a big company to change there mind make them look bad on you tube 😂should have just took her cash in the first place
Unfortunately, my experience with Bank of America does not allow me to be shocked.
Lol this is nothing, they short sell your own assets with your own money
I too am shocked. I am shocked that they did anything at all.
The reporter asks, "What's the biggest lesson you learned from all of this?" ANSWER: NEVER bank with Bank of America or Wells Fargo.
Or CHASE, they refused to cash a personal ck drawn from their bank and their customer because they sd I wasn't a member and refused to open an acct, I complained to the manager, they ended up cashing the check, but they charged me $15.00,
"Non member fee".
@@victormorales3604 I had a huge problem with Chase not wanting to give me my money from my account in person with ID in hand.
i'd definitely bank with them. You think smaller banks can insure your money better?
Agree!
@@metsrusyes! Better! All are insured.
I worked at a bank and we are trained to accept damaged bills as long as at least half is there. What a shame BofA!
Must be more then half. Otherwise you could rip your bills in half and double your money 😅
@@patyoung9412 I was just thinking the exact same thing. Where's my tape measure and scissors?😂
lies i tried exchanging a 3/4 of a $5 bill earlier this year but they told me to mail it to the INTERNNATIONAL treasury deperament
Bank didn't want to help a little old lady? Stay away from BANK OF AMERICA
I coulda told you this well before this story came out just based on mine and other people I knows experience banking with them 😂
I’ve been a Bank of America customer since day one. I never had a problem.
I dumped them 30 years ago! They suck !
@@Kenny49ERSI did and stop banking with them because back in 2004 to 2008 they charged me life insurance $15 monthly and $15 service fee for the account I had with until I went to the bank put a stop to the fees but I never got my money from them 🤔🇺🇸
Since day one?? Dont pander your experience doesnt dictate others@Kenny49ERS
Shame on Bank of America.
Bank Of America, Chase, and Wells Fargo are the worst banks for anyone to bank with.
Wells Fargo shouldn't even be in the banking business after opening all those accounts years ago.
Sadly even USAA is even a scam fest.
If you have “dirty” money, just go to the casino. They will take everything.
I used to work at Wells and I'm my district if you literally have two matching serial numbers we can accept it. Moral of the story don't keep your money in dirt...
@@fabbz94 Even smarter to not keep it at Wells Fargo.
@@pedalingprospector2007 ehhh I'm not a millionaire like most so I just keep it there to pay the bills. All banks are essentially the same. Unless you are a multi millionaire then you should choose a private bank that has excellent customer service.
When you have to force a bank to do their job is mind blowing! Poor people do not stand a chance anymore, no money, no voice!
Nothing mind blowing about it, its common knowledge that banksters are some of the worst legalized criminals.
Yet another story where a bank won't do the right thing until the TV news gets involved and then suddenly.... wella.....they do the right thing.
You mean "voilà."
@zammmerjammer Yes, *_Voila_* !!
Or, alternatively *_VIOLA_* !
And, yes. I do know that a VIOLA is a string instrument. Just a little bit of harmless fun.
@@RobertJarecki AND, it's my Aunt's name
It's beginning to look like you have to go to your local news desk to get anything done. Perhaps they should expand their offices?🤔
TV bring out the kindness from their heart. It's magical 😆
Bank of America didn't want to help but they already knew it was going to be blasted all over the news so they were like oh yeah we'll exchange it sad
How Bank of America even exists still, blows me away
They've changed names idk how many times. They used to be Fleet and such.
You and I helped bail them out... a preferred partner of the regulators, if you will. Did you not receive your "thank you" letter??
@@bennykirksey9232 so it's effectively a GOCC yet they treat us like crap.
Government bail outs and gambling with customers money of course
Because of the good name. Bank of America. America Airlines. United Airlines. Bank of China. China Airlines.
What we learned here is Bank of America sucks...
I knew that.
I used work as a bank teller during college. The bank can absolutely accept the damaged bills and send it back to the federal reserves for reimbursement and the bills will be destroyed. People need to stop banking with Bank of America. That’s one crappy bank!
Same here. But I recently took a five dollar bill with a missing corner to my bank, Wells Fargo, knowing banks redeem mulitated bills. They told me that no, they could not accept it.
Any federally chartered bank should exchange money. That's shameful.
Try depositing a $100,000 bill, you'll get arrested and the bank note will be seized.
What have you learned??? DON'T do business with "Bank of America".
Heck don't even live there
Funny how nice a company can be if they think they will get negative publicity.
Drop Bank of America and join a local Credit Union. They do not deserve you business if they treat your loyalty like that.
YES!! Credit Unions are so underrated. They offer the same benefits, amenities and technology without the headaches. Money on interest from cust accounts go RIGHT BACK INTO THE SYSTEM, not into the pockets of the execs and the investors. I will NEVER go back to a corp owned bank.
I did. Best decision I ever made.
There is one down side to a credit union. That is unless they are part of the fdic you will lose your money if they go under.
I recently joined a second credit union in my area. One is primarily for insurance purposes, along with paying bills and the second is for my small business that I have started
@@zomfraggermost of them are FDIC insured
Thank you CALL KURTIS 🎉
We all know why BofA excepted the a second time. Disgusting!
*accepted
I bet they asked her to clean the mildew & schmoo off before accepting the bills. That's all.
@@donwyoming1936 BOA being the wonderful caring people they are. 🤑
Yeah, because a local news decided that a woman’s own disgusting behavior wasn’t her fault and threatened them with bad publicity so they can make a “ heartwarming” story. This woman was a victim of nothing but her own stupidity and laziness.
find your local C U
Don't thank the bank, they failed to do their job. Too lazy to file the paper work.
I work at a bank trust me there's no paperwork, We just put it in mutilated cash in our drawer the person that denied her didn't want those bills in his/her till no extra steps just adding it to your existing cash drawer
Good for people who helped this poor lady. God bless them.
Lazy bank employees don't want to fill out the extra paperwork.
Knowing Bank of America's policies from the inside, I suspect the teller that accepted the deposit was chastised later and a note placed in their personnel file. Bank of America appreciates their customers to the extent it can profit from them.... no further.
What do you say, Jamie Diamond? Is that your given name, Diamond, or did you change it for a more powerful-sounding last name as Pete "Dallas" from Amarillo, TX?
it should be illegal to deny banknotes regardless of condition.
There is no paperwork. Literally it gets put in mutilated cash in envelope in teller drawer to go back to Fed.
The bigger the bank, the lousier the customer service.
I used to work for BOA. They will try to cheat you if they can.
A credit union would have accepted it.
credit unions are worse than banks
I’m a barber and used to save all my tips and would deposit 2500/3000 at a time. And they would always say if the machine won’t accept it we can’t accept it. … then they’d say I’ll do it this time. 🙄🙄🙄
I bet u the casino would of took it😂😂😂
I had a couple hundred $$ get partially burned and my credit union accepted it. Don't ask how it got burned... LOL
Now leave Bank of America just because you banked with them so long doesn’t mean you should be loyal to them
Moral of the story don’t bank at a corporation
Only bank at LLC ?
@jmatt98 yes. LLCOOLJ.
Credit Union
Hey will you cash a check for me ?
Don’t worry if you can’t read anything but the amount
Credit union are corporations too 🤣
As long as there is 51% of the bill in tact they are still able to replace the bills. Bank of America should be ashamed of themselves.
Sweet lady. I'm glad she's getting her money.
Fantastic service that your station provides, I'm impressed! I generally won't tolerate MSM reporting, but I'd make an exception for you.
I found out the BoA is the worst bank a long time a go.
Thank you for helping her ❤
5,700!??? These guys are bozos they could have given the lady the 6,000! That’s why i would never bank with bank of America
They shouldn't have banks can't legally take multilated money
@@catsbyondrepairthat’s not true, they have to take as long as 3/4 of the bill still there and send it to the reserve bank for exchange, even casinos do so
@catsbyondrepair did you watch the video? The whole video was about banks legally having to take mutilated money. It was the point of the video 😮
@@rossi5839did you watch? 5700 wasn't considered mutilated. 300 was
@@dec1slh Exactly. That's why the $300 had to get sent to the Federal Reserve/Treasury for validation. It can take from 6 months to 3 years... _like it said in the video_ 🤭
I sent 2 ragged 5 dollar bills and a partial 10 dollar bill that fell out of my pocket and run over with lawn mower cutting grass to the treasury department with a letter explaining what happened. Six months latter I received a check for 20 dollars!
Damn frugol much. lol but that’s cool
First time I heard that a bank doesn't want your money. Has Hell frozen over?
SURELY it cannot get ANY worse, eh?
Thank you, Kurtis!
why did the bank need for them to start looking bad for them to do the right thing
I don't understand either, unless they are just too lazy to mess with it.
They won't make any money doing it; I guess that is the real reason.
Because usually whenever some people get/handle a lot of "money"(federal reserve notes) they tend to think that they can do whatever they want.
@@Ruben-w2v what the hell are you trying to say
That’s how BoA does business. They cheat the people. They cheat the government. They are in the rip off business.
Bless their hearts. It is a megabank thing. They just cannot seem to shake it.
I'm so happy for her!❤❤❤❤
Thank you on that woman's behalf. She certainly needed it.
Banks aren't bank's anymore.
You can't even take change to the bank.
then take it to a coin star
@@kidrobot. Why pay 10%+ when I pay a bank to hold my accounts anyway? They have a change counter. 8/ Godm kids are idiots.
It's like a 10% fee, more I think now. I'm shocked that people do that. 🤦♂️@@kidrobot.
@@SweetandSourohmy it's better than keeping a bunch of change laying around. also, if you do it at walmart, you can get 100% of it in a gift card
My bank takes coins. They just have to be rolled. I dropped off a couple hundred dollars worth just a few months ago.
Thanks for helping that wonderful lady a😊and her husband, well done
Bank of America is just not good to their customers. They could easily see this lady dilemma but just didn't care. I bet Walmart would take most of those bills the way they were. Shame on the bank. It should take public attention to get them to do right by their customers.
The in house bank at walmart sucks. They do not like cashing checks that are drawn on them, if you do not have an account.
Been there done that.
God bless that lady.
I don’t know why anyone would bank with B of A 🤷♂️ them and Wells Fargo are as crooked as a dogs hind leg 💯
My Jack Russell Terrier resents your remark.
How dare you, dogs hind legs aren’t crooked 🦵🦵
@@ES11777I'm a dog and I approve this message
I started getting service charge notices from Wells Fargo on accounts I had closed for years, and on accounts I had never even opened.
@user-dw1ls3rp1l Yes, you never opened those accounts so Wells Fargo opened the accounts for you. Didn't they send you a thank you for helping them meet their productivity goals?
I'm happy for you.
Even if they were damaged theres a government service that can replace your money, especially if its irreversibly damaged in some way
Watch the video. They talk about that.
Yeah its called an "FDIC member Bank".. BOA is one....8/
Did you even bother to watch this clip in full? They mentioned that, but it could take anywhere from 6 months to 3 years and the victim herself said she doesn't have that kind of time because of how old she already is. She could go at any moment, then what would be the point?
@Vandicoup *_I know_* I'm 72 years old and worry incessantly about the same thing!
So, in reply to your extremely less than cordial comment, I will end with the wish that you *_never, ever get old_* .
Nice work Curtis!!!!the
3 years? Wth do they do that takes it three years it should take no less than a week or two . You get it, open it, count it, cut a check, and mail it out. Our federal government don’t give you three years when you owe them money they want it now.
Nothing is designed for the American people, they don't care about hard working people
keep paying your taxes like an idiot! you get such wonderful service from it.
💯
Same as BOA and WFB: If any mistake is on YOU they get their due asap; if the mistake is on THEM then YOU have to wait multiple business days for reimbursement 👆🏽
@@FIGGY65 typical corrupt huge out of control government. this is why big government is bad.
You guys are cute 😂. “Erm, you might want to reconsider guys!” “Oh we would love the chance to reconsider, of course! And guess what? We accept!” Hahahahaha very nicely done. Cute and lovely hahahaha ❤
It doesn't matter what's wrong with bills. If it has both serial numbers, then it's good to go.
I’m glad you guys helped that lady out. These banks are just the most ruthless heartless entities on the planet.
This is a clear message: any excuse to deny a customers money will be enforced
Great work everyone
The U.S. Federal Reserve has an Office of Currency Standards. If at least 1 copy of the serial number can be read, they will replace it.
Also over 50% of the bill has to be there or people would just cut bills in half and get two bills for two halves.
@@MrTruckerfgood point. Never thought about like that.
gentle nudge: .... one complete set of serial numbers and "at least 1" of the second set of serial numbers.....
(this way, we pebieans cannot rip a bill in half, thereby doubling our assets.)
It seems though, if we can just make it into federal, elected positions, THEN doubling one's assets would be looked upon by peers as an absolute waste of an opportunity.
I love the fact that CBS News helps people like this. This made my day to hear that the News Team helps people who really need it. B of A should be ashamed of themselves for treating her with contempt until it meant bad press for them. Compassion really matters even when it is really hard to give it.
She can literally contact the secret service and they will replace it. 😂
Yep. Tell her to ask for Kim Cheatle.
Time to find a new bank!
She might misplace it for several years.
Good job, WSB TV!
good job excellent outcome for that sweet woman
A feel good story finally. Happy she was taken care of.
I've had a similar issue with Wells Fargo refusing to exchange a torn bill. I had about 90% of the bill still intact and it was in excellent condition aside from the missing piece. 🙄
Let me guess the missing piece was the serial number?
@@fabbz94 Both of them?
@@fabbz94 just the first letter on the left side. Still had full serial number on the right side and it clearly matched the left. What does that matter when they're instructed to accept bills with at least 51% present?
@@satya_satori Right. It does not matter. This is disgusting behavior by the bank.
@@satya_satori I wouldn't have accepted your bills. So... Yeah.
I love this story!! Thank you!!!
The BOA also charges a fee to cash a check from its own bank when I told the man I worked for that the next check he owed me was to increase by the amount that his bank had charged me he was a multi millionaire and he called the bank and they told him that they were charging me he went and transferred all his money to my bank and then contacted the other people that he knew and they closed their accounts costing the bank 2.3 billion dollars in closing accounts.
and then the whole town started clapping...
Vigilance committees. No choice now.
Great job Kurtis and Channel 13 on helping this elderly women. Good news. These are the stories that we want to hear.
For sure. I'd rather hear about this, than the lies about what a great job the president is doing.
I’m very happy she found the money.
"What have you learnt from this?"
If you want any corporations to honour their duties you have to make it on the news.
The treasury accepts mutilated money if one half or MORE remain, not less.
2:04 the Lady and the Reporter look like the Son who helped his Mom 🩵 so Happy she got her money
Can't say that I blame the bank. After all it is now infested with mice droppings, mold, fungus, and what not. She (and her husband) look to be hoarders. Touching that money with bare hands, is dangerous and unhealthy.
Thanks for helping her.... Although you shouldn't have had to! It's ridiculous that they said no in the first place!
As long as serial numbers are on bills they should be good.
Never trust a bank...
This is “mutilated money”. . I worked in banking as a teller. I took it
Sorry i did not finish my sentence. Banks take mutilated money all the time as long as you have enough of the bill. It is sent back to the Federal Reserve.
That's what I was going to say too. It's been awhile since I was a teller, but it's not like the gross money in this video was going in someone's register to hand back out. We usually wrote the people their receipts and recorded the money and then we would send all the mutilated money off in a batch at the end of the week. I think the BofA bank branch was just being lazy
Same that's why I wanna see these bills for myself
Send it to the federal reserve directly they will mail you a check.
BOA shows how truly shameful they are! ACTIVELY MAKING THE LIVES OF THEIR CUSTOMERS WORSE EVERY DAY!
Great job team!
The federal reserve actually has a office that handles damaged bills & will attempt to recover them & issue new notes. I guess the one thing that building can actually help with
Good job guys!
Why does anyone even bank with BOA anymore?.
Good for her!
I thought that the law said that as long as you had 51% of the bill you could exchange it for an undamaged one?
yes.
Its her nobody wants to deal with her
6 months to 3 years is ridiculous they sure don’t take that long to collect when you owe them money
It has to be submitted to a government office where each bill has to be looked at to determine how much is left and what they’re going to give you for it. If there’s only a partial bill, you only get a partial amount. And because the government likes to keep everything, running cheaply I’m sure the office is understaffed and backed up
they stole 300 dollars from her what scumbags
They are required by law to accept them...
no they are not idiot.
No, they are not.
No law says a bank has to accept damaged money.
Actually a commercial bank can accept the currency, depending on how bad the level of destruction is. There's a percentage acceptable. Otherwise, it has to be sent and evaluated by the Federal Reserve for validity.
@@user-im6fy4qp6m yes they are idiot
So glad she got help too make the bank make it right! BofA is an awful bank!!
B of A are one of the worst banks.
Its the clerks at the bank who are at fault
It’s the Bank of America that’s the problem
This is a great story! Happy for the couple that their money was found in time to be mostly salvageable!
What I learned is never be a hoarder
This too 😂
Keep that money spent! Then you have no cash to lose, damage or get stolen.
Sad banking institutions never help or consider your dilemma. It’s customers rather have to go consumer at your side to ask for help for them to move seeing it’ll be bad for publicity for them. Bank of America or Wells Fargo never the same anymore who cares for their customers.
B of A sucks
This is why I use a credit union and not a bank.
That is not a real bank! Do not bank with them.
Great job, CURTIS!
YOU ROCK
Move your accounts to a credit union.
who pays there taxes in $6k in cash!
Hate crime. Cause the bank teller knew, it's just that they went beyond their station and decided to do hate crime and say no to an old lady. Giving off them gangster vibes.
Age isn't protected by hate crime laws genius 🙄
It is not a hate crime, and damaged bills get sent to the federal government for replacement. There is no law that says a bank has to take unusable currency.
@@josephhodges9819 And no law says anyone has to bank with an entity that treats its customers that way.
@@kskeel1124 Age discrimination is a hate crime smaht guy.