Hi Mark, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Check for error states and connection issues if the printer status is Offline or Printer is unavailable. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
This is so flipping painful. HP printers can see the network, no issues with the print doctor, that finally tells me to set up the printer. Last HP anything
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a connection issue with your printer. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Binu-HP Social Media Tech Support
HP printers are notorious for this offline problem. You can have your printer connected to with the printer cord, or wireless. It wont matter, follow their instructions (which are a joke by the way) like a monkey but it usually boils down to having to reset your printer every time you want to use it (and even that fails to work half the time). I'm convinced that it's a hardware glitch with sleep mode. Everyone likes cheap electronics, but honestly do yourself a favor and buy a different brand. The only thing HP printers are good for is making more E-waste.
Hi Steven, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/3MUR3GI Regards, HP Support
@@HPSupportyour printers are completely garbage. Everyone is just better off with buying a different brand. It doesn’t matter how many times you try to help people, it’ll work one time then the next time you need to print,another problem will happen and it continues to happen. Waste of money, I should’ve listened to the reviews
it's not even cheap. i bought hp thinking it was a good investment for the office. had to get rid of it and move it to home office where i barely use it and still keeps failing in every aspect. damn you hp
I just spent days fighting with an Epson printer after months of trouble free service and returned it to the place of purchase (kudos to them) for the same connection problems. Both Epson and Microsoft tech support failed to resolve the issue, and that was after hours of my own time searching, resetting, reinstalling and regretting. Today 'unplug & plug it back in' worked.
When your entire customer base tells you your printers will not stay on line as coded, you need to revisit your code and stop telling your users to ctrl-alt-del the printer. It will always work if you power it off then back on or if you turn off it's wifi and reconnect it. Every device in the house reports the printer offline. IT'S OFFLINE! It's not a problem with the desktop, laptops, and phones, it's a problem with your printers!! OWN IT and FIX IT. Be a responsible company. Or lose your customer base. If this isn't fixed in the next month with my printer. I will never buy an HP product again.
@@HPSupport This only fixes the problem for that session. The printer is connected and within 8m of the mesh network router. If I leave it on for 3 or 4 months, at some point in that time period it will drop offline and not reacquire the connection to the wireless network. I don't know if it tries for a set number of minutes and then gives up, or what is happening but your reacquisition process needs to be more robust. Thanks for responding though.
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
Nothing works and my printer is always saying offline even when it says it’s connected to the internet on the actual printer. Had nothing but problems since I bought it. Absolutely none of these options work and I’ve tried everything
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your computer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/3Hh6dmf Regards, HP Support
Same here. Utterly maddening , takes for effing ever and no damn reason for it 👿no issues , nothing works no reported problems - problem fixed- apparently. Turns later - STILL DOESNT WORK and I can’t contact a human. Progress my A*se. Customer “service” my A*SE! If ran my business this way I’d not have a client left.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052YFUxq Regards, HP Support
The only way it works for me is if i re install it every darn time and i can never tell if it's going offline tomorrow or in a week. I'm so sick of the inconsistencies.
Hi Mei, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
Hi Tianze, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3LD5EpC Binu-HP Social Media Tech Support
@@HPSupport Thank yoyu for the quick follow up. Unfortunately, the guide doesn't seem to fix the issue. The "HP Smart" software is simply unable to connect to the printer even though it's actually online (I can access the printer configuration page using browser). In like maybe 1 out of 3 restarts I could get it the print, otherwise, I need to keep restarting. I have no idea what "HP Smart" is doing, and the connection to the printer from HP Smart when printting is very frustratingly slow.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Q1lwou Akhil_HP Social Media Tech Support
Hi Celeste, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Binu-HP Social Media Tech Support
How is HP Print and Scan Doctor working under offline? After running this program ,there are the same error message like "could't find your printer.." OF COURSE!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving error "couldn't find your printer.." I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054cYXVk Regards, HP Support
Olá, obrigado por entrar em contato com o Suporte Global de Mídia Social da HP! Eu entendo que você está enfrentando um problema com sua impressora para o seu telefone. Farei o meu melhor para ajudá-lo. Posso saber a impressora que você está usando? Por favor, deixe-nos saber! Relação Suporte HP
This error is going on for a while now and i'm done with it! every damn time the printer is offline, while the printer it selfs say its online. and these solutions aren't working either. last damn time i buy a HP printer
Hi Tarnlicht, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
None of the online help worked for me but I prayed and found something that did! I was having an issue with ALL private network stuff (Evident by File Explorer > Network being blank, plus an inability to set up file sharing). I stumbled upon a fix that just might help some of you too. Basically I reset the network adaptors to factory settings. Go to Settings > Network & internet > Advanced Network Settings > Network Reset > Reset now. Follow the directions which will include a restart of your computer. Be sure to consider the consequences to your system setup, like if you have a VPN. For me, though, suddenly everything worked again. Oh, and I'm running Windows 11.
Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the steps that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
I have moved house and now have a new internet connection. No way to get the printer to connect via wifi to a new IP address. The router is in a different room so no option to use a cable. I have followed every instruction but nothing works. Now today I get a message to say that my printer model will not be supported with spare parts etc. I'm done. I have always had HP but now it seems as though there are no fixes and no customer support. You would think there would be an option in the HP Smart App to sort out the wifi connection, but obviously that would be too simple. Time to change brands
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051lyYn7 Regards, HP Support
My HP smart app was just downloaded, so it's the latest version, and there is NO "diagnose and fix" icon. So I'm stuck at 00:49 on the instruction video.
Hi Catsin, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
The fix and diagnose icon does not appear, because HP Smart cannot add a printer it can't see. That's the problem I came to fix. Funny, it worked ok yesterday.....
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3qtFgHk Binu-HP Social Media Tech Support
Did not help. Printer still will not print. Attempting to use chat assistance is just cycling me thru the same instructions that did not help the first dozen times used. SMH would be nice if HP stuff actually worked and didn't just live up to the Huge Problem moniker...
Hi Faraji, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
I am about done with this BS, I am also tired of "talking" to a virtual assistant. HP makes enough money to have actual support people. The instructions are garbage and do not fix the problem. I can print from my phone and I can print from my one laptop, but my main laptop that I have all my information on keeps giving me the offline message and I keep having to reset my entire network. HP needs to take its printer and laptop and SHOVE IT
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6059YXXBb Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052llSoi Regards, HP Support
My printer has been saying it’s offline. It goes online for literally one second and then is disconnects. I’ve tried turning it off and on, tried resetting it but nope. I thought maybe it was my laptop so I disconnected my printer from my laptop and now I can’t connect it back. Barely used printer and a waste of money. Never again will I buy.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6057lKmdv Regards, HP Support
Happens every few months. This is total garbage. This time, nothing will work. Printer shows connected to router. I see the printer on the router list of connected devices. Computer shows it's offline. I've tried all troubleshooting steps twice. Next thing I'm about to do is cancelling my HP account I've been paying monthly on for years.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Regards, HP Support
Mine just stopped connecting to wifi, and nothing will fix it. I can't even see the network settings to check if the password is valid, and the Diagnosis just says that every step "could not be completed" with no other errors. I'm starting to think the printer just died or a component stopped working and I should just get a new one, since there's no useful information at all.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
Hi Jake, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
@@HPSupport S/N CN17E9V38J HP 41055E. How do I uninstall & install or go back to factory setting the 1st time I used it. It's only printing icons & serial num. I had an HP printer that lasted for about 8 years. This one is no good.
Thanks for getting back to us, I'd request you to perform a reset on the printer. Kindly do the following: 1) Turn on the printer, if it is not already on. 2) Wait until the printer is idle and silent. 3) With the printer turned on, unplug the power cord from the printer & wall. 4) Press the power button for 30 seconds. 5) Wait for 60 seconds. 6) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 5) Turn on the printer, if it does not automatically turn on. Note: To make sure the power source functions correctly, make sure the printer is plugged into an electrical outlet and not a power strip or surge suppressor. Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Are you receiving any error messages? Let me know! Regards, HP Support
Have finally sorted it. Thought keying in the pin code that the printer offered up had sorted it - but only temporarily. Pushing in the router wifi button too long didn't sort it. So tried pushing it in for literally just 2/3 seconds and that did it. A green wifi light showed on the hub and all OK since. I have other issues now, that the printer will not let me scan anything from the machine itself - I have to do it from the laptop. Also, even though I'd just put in brand new inks, it took an age to print out the copies of my documents I was scanning; stuttering and freezing till eventually churning out a page. But each one took over 30 seconds. Good job I only had 8 pages of docs to print. Absolute garbage machine - it's been crap ever since I bought it. If it's not saying there's no paper loaded, when there is, it's beefing about some other non existent issue. Wish I'd stuck with Canon - I never had issues with my old machine.
Thanks for the reply. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Binu-HP Social Media Tech Support
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3RFGKcD Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: hp.care/6057lSn5F Please let us know how it goes. Regards, HP Support
Hi Linda, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a blinking light issue on your printer. I will do my best to assist you. May I know the printer you are using? Please let us know! Binu-HP Social Media Tech Support
Hi Louise, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc Please let us know how it goes. Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as there is no connection after router change. I will do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: splr.io/6058YDPur Please let us know how it goes. Regards, HP Support
This video & HP Support are useless. PRINTER OFFLINE has been a chronic problem for decades. HP just refuses to invest in a real fix. Don't bother with HP (Not So ) Smart ~or~ their Scan Doctor, they just waste your time. Reboot your PCand OFF/ON the printer. HP you are a disgrace!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Check for error states and connection issues if the printer status is Offline or Printer is unavailable. Perform the following tasks in the order given under the document. Use the printer after each task to see if the issue is resolved. hp.care/6055Y0H3B Regards, HP Support
We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Jusdt bought a HP printer,... always offline, worked this morning great.... now its offline, WHY!? It keeps going offline its crap. Was doing this the other day too and from looking at the comments im not the only one. Did HP even test their products?
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Regards, HP Support
@@HPSupport maybe you need to put out some information about VPN’s to your customers if you haven’t already? As this seemed to fix the issue for me straight away and looking at the comments there are clearly a lot of unhappy customers. I know a lot of people use VPNs too. Thanks.
Thanks for your feedback. We will forward it to the concerned team! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
I don't want to do all of this. I just want my printer to work. Cannot believe these comments... I thought it was just me having this issue, but judging from what people are saying here, being offline all the time appears to be a part of the printer's design, because everybody experiences this?!?!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6058c4iYi Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/49t6EWD Regards, HP Support
Your fix requires rebooting the printer. This is impractical to do every time you want to print after a few days between printing. The printer should stay connected to the wifi network even when not used for a few months. It is unreliable if every time you go to print you have to turn it off and turn it back on or manually turn off it's wifi and then reconnect it to the network if you haven't printed something in a few weeks or few days.@@HPSupport
what a load of crap, i think they turn them off at there end so you cant print, always " Not responding crap" if it's connected to your home wi fi why is it not responding its got to be the desk-jet 2800 software thats not working right, And the website is utter garbage too, slow as hell, no real support only useless whats app then they get back to you 3 days later or when you are out of the house, no real phone support number, why is it always not responding short the glitch in the software out, 3 glitch printers i've had and all the same problem. and the dosgy billing saying you have printed 17 today, how the hell have i done that its not responding ?
Not being able to contact hp through their webpage ("AI" is just a changing of instructions). If anyone is reading after updating windows, my printer shows offline. Reinstalling hp smart did not work. The program seems the printer but not able to connect to it.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4 Binu-HP Social Media Tech Support
HP support forum, a place where HP users support each other ... what a joke, how about HP employees support those who have spent money on their garbage products
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it does not maintain connection. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Had this problems in windows 11. The solution: Settings>Bluetooth and Devices>Printers and Scanners. Under Printers Preferences, make sure let windows manage my default printer is turned on.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055lKmtX Regards, HP Support
This looks like hardware issue, and you might have to get the printer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6053lMgGb Regards, HP Support
This is an absolute joke. It has been a year and my printer still goes offline whenever it pleases. None of your suggested fixes work either. The only fix I've found is removing and adding the printer over and over.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056lLa2A Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
Freaking sick of HP printers... Spent $400 on this Laser Jet Pro... goes offline constantly, have two laptops connnected... use every tool they tell you to use and still nothing, the help diagnosis says printer is turned off, I am clearly looking at it and it is ON .... wasted money...
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support
I have been on the phone for TWO HOURS with HP support...they can't find my printer serial# or model#, their 'call back' page does not work...I'm getting 404 not found for all the pages they refer me to and I can't speak with a live person....HP SUCKS
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6052luujE Regards, HP Support
Just horrible, I have 2 8020 all in ones, neither will stay available. All attempts to trouble shoot have failed. Never buying HP Printers again... maybe cut executive pay and divert to product fixes and live support.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is unavailable. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051YFoC9 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support
There is no diagnose and fix icon on my newly downloaded HP Smart for Windows. My printer is connected since I've just printed something, yet HP "Smart" still can't detect it. I'm ready to fix my HP printer (and any "helpful" HP technicians) with a mallet
Hi Ken, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not found by the HP Smart app. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/40uO5yg Binu-HP Social Media Tech Support
Hi Chatrise, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in installing drivers for your printer. I will do my best to assist you. Please try installing the drivers for your printer from here: hp.care/6052lVWw4 Regards, HP Support
@@HPSupport None of these options work : Chapters: 00:00 Introduction 00:22 Run Diagnose and Fix 01:13 Use HP Print and Scan Doctor 02:28 Set the default printer Back to the drawing board HP !
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not printing. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
This looks like hardware issue, and you might have to get the printer serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - splr.io/6057YyhOv Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056lsdHE Regards, HP Support
This does NOT work. This printer CONSTANTLY goes offline for NO reason. HP SMART is useless. The Scan Doctor is useless as well. WHY is this an issue STILL? WHY HAVE YOU OT REPAIRED THIS PROBLEM. I need to print and not troubleshoot this issue over and over. I think it is time for DIFFERENT PRINTER.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6053lDiGL Regards, HP Support
I had the same problem. I googled this and tried everything that smart asses from hp advise. Absolute bullshit. My printer is connected to the network via Wi-Fi and to solve the problem, just switch from 5GHz to 2.4GHz and that’s it. Now my printer is always “online”, in any mode: on or sleeping. The problem was solved very simply.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056l0NMY Regards, HP Support
HP...biggest printing company in the world...with the shittest software. and then when i go the software route...the link doesnt work...bye bye HP you are toss
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052lEgba Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved: splr.io/6057Y8MD3 Regards, HP Support
Hola, gracias por ponerse en contacto con el soporte global de redes sociales de HP. ¡Estoy aquí para ayudar! ¿Cuál parece ser el problema? ¿Tiene algún problema técnico con su impresora HP? ¿Puedo saber la impresora que está utilizando? ¡Hágamelo saber! Saludos Soporte de HP
¡Estamos encantados de saber que está funcionando! Si necesita ayuda en el futuro, siempre puede ponerse en contacto con nosotros. Gracias por ser un valioso cliente de HP. ¡Que tenga un día maravilloso! Saludos Soporte de HP
De sirve comprarle las tintas a Hp una mensualidad al mes . Cuando la impresora en pieza a dar problemas no le incluyen un diagnóstico para saber por qué no quieren aceptar los cartuchos de tintas que le envían Hp y tienden a cobrar también por el servicio del diagnóstico cuando se le está pagando una mensualidad para que le envíe las tintas . 😡
Hola Orlando, ¡gracias por ponerse en contacto con el soporte global de redes sociales de HP! ¡Estoy aquí para ayudar! ¿Cuál parece ser el problema? ¿Tiene algún problema técnico con su impresora HP? ¿Puedo saber la impresora que está utilizando? ¡Hágamelo saber! Binu_HP Soporte técnico de redes sociales
The PERSISTANT printer OFFLINE issue has brought me here. I have had this issue when connected with a printer cord and via wireless. HP is garbage! I will be upgrading to a different brand because this sh*t is ridiculous!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/4294zfW Regards, HP Support
Why do you make products that require internet connection? It's f**** ridicelous you can't print without the printer being connected to internet and having an account. I remember when HP was still a great brand, now it's dead. I would not personally buy any HP products, but unfortunately some of my friends still do and trying to help them with this s*it to get their products to work is pretty much impossible and takes way too long to solve. This is ridicelous - I hope EU will do something to prevent this E-waste.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as you need to create an account for using it. I will do my best to assist you. Yes, you are correct: To use the HP Smart application - at this time and for several versions since late 2020 - you must sign into the application using your HP Account. HP Smart is not mandatory software. There are other options - each one provides a scan service that does not require that you sign in. If you are using a computer, install your printer's Full Feature Software (full driver) using the Easy Start wrapper. After the software is installed, the full driver (printer software) includes HP Scan. You can also use below applications: 1) HP Scan and Capture: Microsoft Store (formally Windows Store) - Requires Windows 8 or higher Download-Save-Install HP Scan and Capture HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications. * NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website. 2) Windows Scan - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher “Get” the application from the Store > Windows Scan 3) Paint (mspaint) Open Paint Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300 File > Select “From Scanner or Camera” Select your printer > Follow the prompts to scan and then save your item Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/48nVjq6 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP product? May I know the product you are using? Let me know! Regards, HP Support
@@HPSupport I gave up and canceled my subscription. My product could not connect to the internet and you all did nothing to help. Will not be using HP ever again
This case has not been resolved. This issue is 1. I canceled my subscription and HP disabled my printer. 2. I was printing on Friday morning and after the subscription was cancelled, my printer was disabled and now I am unable to connect my printer to my wifi. 3. The printer will not even do a hard/factory reset. These are all issues that were created by HP following my Instant Ink cancellation. 4. I rcv'd an Email from HP that I have store-bought cartridges installed in my printer. That is NOT true. 5. I rcv'd an Email from HP now stating that I owe money. That is NOT true. An agent gave me a free month for ink subscription when I called to cancel my subscription last month. Why have all these issues now happened, as a result of me cancelling my subscription? When I contacted customer service, they were very interested in selling me a new printer. This printer is not old and was working right up until the subscription was cancelled. SO HP, we have a problem that it seems you have created. I need my printer back working, or you need to furnish me with a working printer. PLEASE ADVISE
Hi Ally, thanks for contacting HP Global Social Media Support! My apologies for the inconvienince. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Akhil_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055lyYMX Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/3uD4BQL Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is offline. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/41QQ1lh Regards, HP Support
![ถามตรงๆ กับ อาจตุพร ทำไม ประเทศไทย ใครเป็นนายก ก็โดนด่า พอออกเเล้วคนคิดถึง!!?? l [Nickynachat]](http://i.ytimg.com/vi/3YFLMXxBGAs/mqdefault.jpg)
How about if HP actually make a printer that works! I am sick and tired of these HP printers being offline.
Hi Mark, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Check for error states and connection issues if the printer status is Offline or Printer is unavailable.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
me too.. so annoying
and i thought it was just me :( @@JohnnyPagnini
HP should not be allowed to make printers, every model has problem after problem.
This is so flipping painful. HP printers can see the network, no issues with the print doctor, that finally tells me to set up the printer. Last HP anything
Why cant a company just make a printer that fucking stays on and prints when you want it to ? honest to god
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a connection issue with your printer.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Binu-HP Social Media Tech Support
@@HPSupport How about actually answering a question rather than copy paste/bot you useless tools
@@HPSupport You suck!
HP printers are notorious for this offline problem. You can have your printer connected to with the printer cord, or wireless. It wont matter, follow their instructions (which are a joke by the way) like a monkey but it usually boils down to having to reset your printer every time you want to use it (and even that fails to work half the time). I'm convinced that it's a hardware glitch with sleep mode. Everyone likes cheap electronics, but honestly do yourself a favor and buy a different brand. The only thing HP printers are good for is making more E-waste.
Hi Steven, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/3MUR3GI
Regards,
HP Support
@@HPSupportyour printers are completely garbage. Everyone is just better off with buying a different brand. It doesn’t matter how many times you try to help people, it’ll work one time then the next time you need to print,another problem will happen and it continues to happen. Waste of money, I should’ve listened to the reviews
it's not even cheap. i bought hp thinking it was a good investment for the office. had to get rid of it and move it to home office where i barely use it and still keeps failing in every aspect. damn you hp
I just spent days fighting with an Epson printer after months of trouble free service and returned it to the place of purchase (kudos to them) for the same connection problems. Both Epson and Microsoft tech support failed to resolve the issue, and that was after hours of my own time searching, resetting, reinstalling and regretting. Today 'unplug & plug it back in' worked.
@@HPSupport How about actually answering a question rather than copy paste/bot you useless tools
When your entire customer base tells you your printers will not stay on line as coded, you need to revisit your code and stop telling your users to ctrl-alt-del the printer. It will always work if you power it off then back on or if you turn off it's wifi and reconnect it. Every device in the house reports the printer offline. IT'S OFFLINE! It's not a problem with the desktop, laptops, and phones, it's a problem with your printers!! OWN IT and FIX IT. Be a responsible company. Or lose your customer base. If this isn't fixed in the next month with my printer. I will never buy an HP product again.
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6058c0uYm
Regards,
HP Support
@@HPSupport This only fixes the problem for that session. The printer is connected and within 8m of the mesh network router. If I leave it on for 3 or 4 months, at some point in that time period it will drop offline and not reacquire the connection to the wireless network. I don't know if it tries for a set number of minutes and then gives up, or what is happening but your reacquisition process needs to be more robust.
Thanks for responding though.
Oh look, a help video showing everything I’ve already done and my HP printer is still offline. Garbage printers!
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
@@HPSupport How about actually answering a question rather than copy paste/bot you useless tools
@@HPSupport you can't even find my printer when I give you the serial 3 and model # !!!!
Nothing works and my printer is always saying offline even when it says it’s connected to the internet on the actual printer. Had nothing but problems since I bought it. Absolutely none of these options work and I’ve tried everything
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your computer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/3Hh6dmf
Regards,
HP Support
Same here. Utterly maddening , takes for effing ever and no damn reason for it 👿no issues , nothing works no reported problems - problem fixed- apparently. Turns later - STILL DOESNT WORK and I can’t contact a human. Progress my A*se. Customer “service” my A*SE! If ran my business this way I’d not have a client left.
@@HPSupport NOTHING works! You can't even connect me with a live person.
Well, I've learned two things.
1. Never ever EVER buying an HP product again
2. There is a special place in Hell for the makers of HP printers.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052YFUxq
Regards,
HP Support
The only way it works for me is if i re install it every darn time and i can never tell if it's going offline tomorrow or in a week. I'm so sick of the inconsistencies.
Hi Mei, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
Exactly, every single f***ing time, I can't connec to my printer.
Hi Tianze, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3LD5EpC
Binu-HP Social Media Tech Support
@@HPSupport Thank yoyu for the quick follow up. Unfortunately, the guide doesn't seem to fix the issue. The "HP Smart" software is simply unable to connect to the printer even though it's actually online (I can access the printer configuration page using browser). In like maybe 1 out of 3 restarts I could get it the print, otherwise, I need to keep restarting. I have no idea what "HP Smart" is doing, and the connection to the printer from HP Smart when printting is very frustratingly slow.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Q1lwou
Akhil_HP Social Media Tech Support
I’ve had nothing but problems with my new HP printer. It’s always offline.
Hi Celeste, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
ive had 3 diffrent one all the same too,
I have to assume that no-one with any knowledge from HP ever reads these comments
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Binu-HP Social Media Tech Support
How is HP Print and Scan Doctor working under offline? After running this program ,there are the same error message like "could't find your printer.." OF COURSE!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are receiving error "couldn't find your printer.."
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6054cYXVk
Regards,
HP Support
Olá boa tarde! Minha impressora está onf-line mas ela está conectada na internet. O meu celular não encontra ela .
Olá, obrigado por entrar em contato com o Suporte Global de Mídia Social da HP!
Eu entendo que você está enfrentando um problema com sua impressora para o seu telefone.
Farei o meu melhor para ajudá-lo.
Posso saber a impressora que você está usando?
Por favor, deixe-nos saber!
Relação
Suporte HP
@@HPSupport How about actually answering a question rather than copy paste/bot you useless tools
@@HPSupport I clicked the link you gave and got a 404 notice!!!!!!! YOU SUCK
This error is going on for a while now and i'm done with it! every damn time the printer is offline, while the printer it selfs say its online. and these solutions aren't working either. last damn time i buy a HP printer
Hi Tarnlicht, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
None of the online help worked for me but I prayed and found something that did! I was having an issue with ALL private network stuff (Evident by File Explorer > Network being blank, plus an inability to set up file sharing). I stumbled upon a fix that just might help some of you too. Basically I reset the network adaptors to factory settings. Go to Settings > Network & internet > Advanced Network Settings > Network Reset > Reset now. Follow the directions which will include a restart of your computer. Be sure to consider the consequences to your system setup, like if you have a VPN. For me, though, suddenly everything worked again. Oh, and I'm running Windows 11.
Hi there, thanks for contacting HP Global Social Media Support!
Thanks for sharing the steps that helped you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
I have moved house and now have a new internet connection. No way to get the printer to connect via wifi to a new IP address. The router is in a different room so no option to use a cable. I have followed every instruction but nothing works. Now today I get a message to say that my printer model will not be supported with spare parts etc. I'm done. I have always had HP but now it seems as though there are no fixes and no customer support. You would think there would be an option in the HP Smart App to sort out the wifi connection, but obviously that would be too simple. Time to change brands
Thank you for this video. I had the app already but didn't see the diagnose tool at the bottom. That fixed it right away!
One of the lucky ones or a plant lol
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051lyYn7
Regards,
HP Support
My HP smart app was just downloaded, so it's the latest version, and there is NO "diagnose and fix" icon. So I'm stuck at 00:49 on the instruction video.
Hi Catsin, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
yep i have that too no icons ?
@@HPSupport 400 bad request!
The fix and diagnose icon does not appear, because HP Smart cannot add a printer it can't see. That's the problem I came to fix. Funny, it worked ok yesterday.....
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
@@HPSupport : Thanks but I already tried those things multiple times, with no result.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3qtFgHk
Binu-HP Social Media Tech Support
it never finds your printer when its searching for it, why not when its on your home wi fi ?
Did not help.
Printer still will not print.
Attempting to use chat assistance is just cycling me thru the same instructions that did not help the first dozen times used.
SMH would be nice if HP stuff actually worked and didn't just live up to the Huge Problem moniker...
Hi Faraji, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
I am about done with this BS, I am also tired of "talking" to a virtual assistant. HP makes enough money to have actual support people. The instructions are garbage and do not fix the problem. I can print from my phone and I can print from my one laptop, but my main laptop that I have all my information on keeps giving me the offline message and I keep having to reset my entire network. HP needs to take its printer and laptop and SHOVE IT
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6059YXXBb
Regards,
HP Support
if your printer is not working use our software that is not working xD hp logic :D
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052llSoi
Regards,
HP Support
My printer has been saying it’s offline. It goes online for literally one second and then is disconnects. I’ve tried turning it off and on, tried resetting it but nope. I thought maybe it was my laptop so I disconnected my printer from my laptop and now I can’t connect it back. Barely used printer and a waste of money. Never again will I buy.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6057lKmdv
Regards,
HP Support
Happens every few months. This is total garbage. This time, nothing will work. Printer shows connected to router. I see the printer on the router list of connected devices. Computer shows it's offline. I've tried all troubleshooting steps twice. Next thing I'm about to do is cancelling my HP account I've been paying monthly on for years.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Regards,
HP Support
never making the mistake of buying an hp printer again ts is so fucking bad
I do not have that little wrench
Mine just stopped connecting to wifi, and nothing will fix it. I can't even see the network settings to check if the password is valid, and the Diagnosis just says that every step "could not be completed" with no other errors. I'm starting to think the printer just died or a component stopped working and I should just get a new one, since there's no useful information at all.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
What worked for me was to remove and re-add the printer via "printer and scanner" (windows tools)
Hi Jake, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
I have to keep deleting and adding my printer every time I use it, such a nightmare
Tried this and my laptop now doesn't even find it anymore to re-add -_- Always issues with HP printers, its 2023 for Christ's sake.
How did you remove the printer and scanner vs the printer only
then when you come to use it agin it wont respond, so you will do all that again ?
Lots of problems with HP 4155E. Always disappearing. How do I uninstall and install again or get it back to the day I bought it?
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
@@HPSupport S/N CN17E9V38J HP 41055E. How do I uninstall & install or go back to factory setting the 1st time I used it. It's only printing icons & serial num. I had an HP printer that lasted for about 8 years. This one is no good.
Thanks for getting back to us, I'd request you to perform a reset on the printer. Kindly do the following:
1) Turn on the printer, if it is not already on.
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall.
4) Press the power button for 30 seconds.
5) Wait for 60 seconds.
6) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Turn on the printer, if it does not automatically turn on.
Note: To make sure the power source functions correctly, make sure the printer is plugged into an electrical outlet and not a power strip or surge suppressor.
Let me know!
Regards,
HP Support
My printer does not work at all now, and I’m not sure what to do. Nothing has fixed it.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Are you receiving any error messages?
Let me know!
Regards,
HP Support
Have finally sorted it. Thought keying in the pin code that the printer offered up had sorted it - but only temporarily. Pushing in the router wifi button too long didn't sort it. So tried pushing it in for literally just 2/3 seconds and that did it. A green wifi light showed on the hub and all OK since.
I have other issues now, that the printer will not let me scan anything from the machine itself - I have to do it from the laptop. Also, even though I'd just put in brand new inks, it took an age to print out the copies of my documents I was scanning; stuttering and freezing till eventually churning out a page. But each one took over 30 seconds. Good job I only had 8 pages of docs to print. Absolute garbage machine - it's been crap ever since I bought it. If it's not saying there's no paper loaded, when there is, it's beefing about some other non existent issue. Wish I'd stuck with Canon - I never had issues with my old machine.
Thanks for the reply.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Binu-HP Social Media Tech Support
@@HPSupport Office Jet 5740. I hardly use it tbh as little need for it these days. It's connected to a surface book laptop.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3RFGKcD
Binu-HP Social Media Tech Support
I changed router and now printer is offline. It won't reconnect. How can I fix this?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: hp.care/6057lSn5F
Please let us know how it goes.
Regards,
HP Support
I can't get printer working the ( i ) light comes on
Hi Linda, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a blinking light issue on your printer.
I will do my best to assist you.
May I know the printer you are using?
Please let us know!
Binu-HP Social Media Tech Support
Installed a new router and the printer will not work, have been trying for 2 days!!!
Hi Louise, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/3NZ5urc
Please let us know how it goes.
Binu-HP Social Media Tech Support
Honestly I never had this problem until updated my Comcast modem, now its a constant issue!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as there is no connection after router change.
I will do my best to assist you.
This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: splr.io/6058YDPur
Please let us know how it goes.
Regards,
HP Support
This video & HP Support are useless. PRINTER OFFLINE has been a chronic problem for decades. HP just refuses to invest in a real fix. Don't bother with HP (Not So ) Smart ~or~ their Scan Doctor, they just waste your time. Reboot your PCand OFF/ON the printer. HP you are a disgrace!
How about when it cycles on and off? ON when you don't want to print and then OFF when you actually want to print.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Check for error states and connection issues if the printer status is Offline or Printer is unavailable.
Perform the following tasks in the order given under the document. Use the printer after each task to see if the issue is resolved.
hp.care/6055Y0H3B
Regards,
HP Support
@@HPSupport Turns out the port was incorrect and once we added and reconfigured the port, it started working… for now 🤪
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
Jusdt bought a HP printer,... always offline, worked this morning great.... now its offline, WHY!? It keeps going offline its crap. Was doing this the other day too and from looking at the comments im not the only one. Did HP even test their products?
Guys i just fixed it.. turn off your VPN this worked for me!
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Regards,
HP Support
@@HPSupport maybe you need to put out some information about VPN’s to your customers if you haven’t already? As this seemed to fix the issue for me straight away and looking at the comments there are clearly a lot of unhappy customers. I know a lot of people use VPNs too. Thanks.
Thanks for your feedback. We will forward it to the concerned team!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
I don't want to do all of this. I just want my printer to work. Cannot believe these comments... I thought it was just me having this issue, but judging from what people are saying here, being offline all the time appears to be a part of the printer's design, because everybody experiences this?!?!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6058c4iYi
Regards,
HP Support
So annoying, have to restart my pc each time this happens
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/49t6EWD
Regards,
HP Support
Your fix requires rebooting the printer. This is impractical to do every time you want to print after a few days between printing. The printer should stay connected to the wifi network even when not used for a few months. It is unreliable if every time you go to print you have to turn it off and turn it back on or manually turn off it's wifi and then reconnect it to the network if you haven't printed something in a few weeks or few days.@@HPSupport
what a load of crap, i think they turn them off at there end so you cant print, always " Not responding crap"
if it's connected to your home wi fi why is it not responding its got to be the desk-jet 2800 software thats not working right,
And the website is utter garbage too, slow as hell, no real support only useless whats app then they get back to you 3 days later or when you are out of the house, no real phone support number,
why is it always not responding short the glitch in the software out, 3 glitch printers i've had and all the same problem.
and the dosgy billing saying you have printed 17 today, how the hell have i done that its not responding ?
Not being able to contact hp through their webpage ("AI" is just a changing of instructions). If anyone is reading after updating windows, my printer shows offline. Reinstalling hp smart did not work. The program seems the printer but not able to connect to it.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2ObQ5L4
Binu-HP Social Media Tech Support
HP support forum, a place where HP users support each other ... what a joke, how about HP employees support those who have spent money on their garbage products
MFP 135W was one of my worst purchases EVER.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
Let me know!
Regards,
HP Support
I fixed my printer issue by forgetting the WiFi network connection on my iPhone, and then connecting back to the WiFi again.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
I have to uninstall mine and reinstall it if I go more than a day without printing. Every. Time. I'm avoiding HP from now on.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it does not maintain connection.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
My HP smart app doesn't even have the fixing issue and trouble icon this is a joke
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Regards,
HP Support
2 days trying to get printer online what a joke trying to talk to a real person hope hp goes out of business
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Had this problems in windows 11. The solution: Settings>Bluetooth and Devices>Printers and Scanners. Under Printers Preferences, make sure let windows manage my default printer is turned on.
Really? Repeat the same options over and over and over and over and over. And then? Still doesn't work.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055lKmtX
Regards,
HP Support
@@HPSupport Um, ya. That would be the same instructions over and over and over again that I was referring to.
This looks like hardware issue, and you might have to get the printer serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6053lMgGb
Regards,
HP Support
This is an absolute joke. It has been a year and my printer still goes offline whenever it pleases. None of your suggested fixes work either. The only fix I've found is removing and adding the printer over and over.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056lLa2A
Regards,
HP Support
This pain
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
Freaking sick of HP printers... Spent $400 on this Laser Jet Pro... goes offline constantly, have two laptops connnected... use every tool they tell you to use and still nothing, the help diagnosis says printer is turned off, I am clearly looking at it and it is ON .... wasted money...
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using? A serial/product number would be helpful!
Let me know!
Regards,
HP Support
I have been on the phone for TWO HOURS with HP support...they can't find my printer serial# or model#, their 'call back' page does not work...I'm getting 404 not found for all the pages they refer me to and I can't speak with a live person....HP SUCKS
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6052luujE
Regards,
HP Support
Just horrible, I have 2 8020 all in ones, neither will stay available. All attempts to trouble shoot have failed. Never buying HP Printers again... maybe cut executive pay and divert to product fixes and live support.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is unavailable.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051YFoC9
Regards,
HP Support
Time to throw this printer out - I spent more time trying to fix it than doing my work. This is not acceptable. Any recommendations?
Nevermind - I'm going back to Brother. I should have stayed with them. This HP printer is utterly terrible. Just horrible.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Akhil_HP Social Media Tech Support
There is no diagnose and fix icon on my newly downloaded HP Smart for Windows. My printer is connected since I've just printed something, yet HP "Smart" still can't detect it. I'm ready to fix my HP printer (and any "helpful" HP technicians) with a mallet
Hi Ken, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not found by the HP Smart app.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/40uO5yg
Binu-HP Social Media Tech Support
None of these steps worked. The only thing that worked for me was simply REMOVING the printer and re-adding it
Hi Chatrise, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu-HP Social Media Tech Support
No, HP OfficetJet Pro 6830e wont work on Windows 11 64bit, driver will not install !, - its a brand new laptop !
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in installing drivers for your printer.
I will do my best to assist you.
Please try installing the drivers for your printer from here: hp.care/6052lVWw4
Regards,
HP Support
@@HPSupport I'l have tryed that, the printer remains offline, windows 11 64 bit error "Driver not accessible"
@@HPSupport None of these options work : Chapters:
00:00 Introduction
00:22 Run Diagnose and Fix
01:13 Use HP Print and Scan Doctor
02:28 Set the default printer
Back to the drawing board HP !
Thanks for the reply.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052lVqIG
Regards,
HP Support
@@HPSupport It's the windows 11 64bit that don't behave, I'l have install the printer without any problems on a windows 10 pro 64bit
Tells me to tweet an hp agent. How about just making orinters that print.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
@@HPSupport 6055e PC and android phone
Thanks for the reply.
Please refer this document to setup your printer: splr.io/6059YyHrl
Regards,
HP Support
@@HPSupport tried those instructions far too many times.
This looks like hardware issue, and you might have to get the printer serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - splr.io/6057YyhOv
Regards,
HP Support
Worse printer ever never again
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056lsdHE
Regards,
HP Support
This does NOT work. This printer CONSTANTLY goes offline for NO reason. HP SMART is useless. The Scan Doctor is useless as well. WHY is this an issue STILL? WHY HAVE YOU OT REPAIRED THIS PROBLEM. I need to print and not troubleshoot this issue over and over. I think it is time for DIFFERENT PRINTER.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6053lDiGL
Regards,
HP Support
I had the same problem. I googled this and tried everything that smart asses from hp advise. Absolute bullshit. My printer is connected to the network via Wi-Fi and to solve the problem, just switch from 5GHz to 2.4GHz and that’s it. Now my printer is always “online”, in any mode: on or sleeping. The problem was solved very simply.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
There is no Diagnose & Fix button. DO NOT BUY HP! What the hell is this, it's a disgrace. I was going to take out something for 2 minutes.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056l0NMY
Regards,
HP Support
HP...biggest printing company in the world...with the shittest software.
and then when i go the software route...the link doesnt work...bye bye HP you are toss
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6052lEgba
Regards,
HP Support
I wish I have a Brother Printer instead of this piece of crap HP Smart Tank 615.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
Let me know!
Regards,
HP Support
NEVER BUYING A HP PRINTER IN MY LIFE, will also tell me kids and their kids kids to stay away from this brand, will write it in my will as well.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved: splr.io/6057Y8MD3
Regards,
HP Support
me arrepiento tanto de volver a comprar hp.... como caí de nuevo en esta trampa
Hola, gracias por ponerse en contacto con el soporte global de redes sociales de HP.
¡Estoy aquí para ayudar!
¿Cuál parece ser el problema? ¿Tiene algún problema técnico con su impresora HP?
¿Puedo saber la impresora que está utilizando?
¡Hágamelo saber!
Saludos
Soporte de HP
@@HPSupport Ya lo solucioné pero sabe del mal momento que tuve que pasar hasta que se arregló. El video sirvió la segunda vez que lo ejecuté
¡Estamos encantados de saber que está funcionando!
Si necesita ayuda en el futuro, siempre puede ponerse en contacto con nosotros.
Gracias por ser un valioso cliente de HP.
¡Que tenga un día maravilloso!
Saludos
Soporte de HP
De sirve comprarle las tintas a Hp una mensualidad al mes . Cuando la impresora en pieza a dar problemas no le incluyen un diagnóstico para saber por qué no quieren aceptar los cartuchos de tintas que le envían Hp y tienden a cobrar también por el servicio del diagnóstico cuando se le está pagando una mensualidad para que le envíe las tintas . 😡
Hola Orlando, ¡gracias por ponerse en contacto con el soporte global de redes sociales de HP!
¡Estoy aquí para ayudar!
¿Cuál parece ser el problema? ¿Tiene algún problema técnico con su impresora HP?
¿Puedo saber la impresora que está utilizando?
¡Hágamelo saber!
Binu_HP Soporte técnico de redes sociales
The PERSISTANT printer OFFLINE issue has brought me here. I have had this issue when connected with a printer cord and via wireless. HP is garbage! I will be upgrading to a different brand because this sh*t is ridiculous!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/4294zfW
Regards,
HP Support
HP sucks. They dont even have the diagnostic wrench anymore.
You have to download the scan doctor, which after not performing the checkup, told me to manually fix the printer then run the diagnostics
Why do you make products that require internet connection? It's f**** ridicelous you can't print without the printer being connected to internet and having an account. I remember when HP was still a great brand, now it's dead. I would not personally buy any HP products, but unfortunately some of my friends still do and trying to help them with this s*it to get their products to work is pretty much impossible and takes way too long to solve. This is ridicelous - I hope EU will do something to prevent this E-waste.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as you need to create an account for using it.
I will do my best to assist you.
Yes, you are correct:
To use the HP Smart application - at this time and for several versions since late 2020 - you must sign into the application using your HP Account.
HP Smart is not mandatory software.
There are other options - each one provides a scan service that does not require that you sign in.
If you are using a computer, install your printer's Full Feature Software (full driver) using the Easy Start wrapper. After the software is installed, the full driver (printer software) includes HP Scan.
You can also use below applications:
1) HP Scan and Capture: Microsoft Store (formally Windows Store) - Requires Windows 8 or higher Download-Save-Install HP Scan and Capture
HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications.
* NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website.
2) Windows Scan - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
“Get” the application from the Store > Windows Scan
3) Paint (mspaint)
Open Paint
Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300
File > Select “From Scanner or Camera”
Select your printer > Follow the prompts to scan and then save your item
Regards,
HP Support
HP Support is extremely disappointing.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/48nVjq6
Regards,
HP Support
Stupid app just make my printer useless !!!! Fix it
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Could you elaborate more on the issue?
May I know the product you are using?
Let me know!
Regards,
HP Support
You guys have the worst customer service. I have been trying to reach a live agent for 2 months.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP product?
May I know the product you are using?
Let me know!
Regards,
HP Support
@@HPSupport I gave up and canceled my subscription. My product could not connect to the internet and you all did nothing to help. Will not be using HP ever again
This case has not been resolved. This issue is
1. I canceled my subscription and HP disabled my printer.
2. I was printing on Friday morning and after the subscription was cancelled, my printer was disabled and now I am unable to connect my printer to my wifi.
3. The printer will not even do a hard/factory reset. These are all issues that were created by HP following my Instant Ink cancellation.
4. I rcv'd an Email from HP that I have store-bought cartridges installed in my printer. That is NOT true.
5. I rcv'd an Email from HP now stating that I owe money. That is NOT true. An agent gave me a free month for ink subscription when I called to cancel my subscription last month.
Why have all these issues now happened, as a result of me cancelling my subscription? When I contacted customer service, they were very interested in selling me a new printer. This printer is not old and was working right up until the subscription was cancelled. SO HP, we have a problem that it seems you have created.
I need my printer back working, or you need to furnish me with a working printer.
PLEASE ADVISE
Hi Ally, thanks for contacting HP Global Social Media Support!
My apologies for the inconvienince. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Akhil_HP Social Media Tech Support
You can print offline if you can get it to work ive read it in the maual ?
Absolute garbage. Never again will I buy HP!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6055lyYMX
Regards,
HP Support
good hardware, terrible software. always disappoints
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/3uD4BQL
Regards,
HP Support
This never works, HP is just useless!!!!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is offline.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/41QQ1lh
Regards,
HP Support