I just figured it out. Hit home button and go to Home Screen. Once you are there, hold down home button and it will pop up a message to reboot. I rebooted and it fixed my issues!
Same exact issue here. Dealerships tell me there is no resolution from Honda at this time. On phone with Honda and they are telling me that "updates will be sent to the dealership to update the cars".
Having this same issue, got my car in February! But I downloaded the Honda link on my phone, and subscribed to the thing, took a while for me to get approved (on trial for 3 months before I start paying for it monthly) but today when I log in the app! I saw it said I got 2 updates which would take 3 mins to complete! I was so excited, and clicked update! After about 5 mins opened the app! And it said error in updates 😭😭😭! Don’t know if it’s coz my car is far away! But will try again tomorrow and see! That’s all I got that I know I haven’t seen on the internet! Let me know if and how and when you get yours thanks
10/28/23 UPDATE The dealership performed a CAN Network Reset to fix the audio unit updater. So far, so good! The System Update icon searches for updates and shows no errors. I'm hopeful that it's fixed since it hasn't reappeared yet.
I just took my car 2023 hybrid sport to dealer on last week they don’t have any updates yet. They even reached to engineer at honda who have not responded yet.
i got the same car 2 weeks ago and im getting the same error message. went to 2 Honda dealerships and they said there is no fix to it yet as of 11/17. the service desk for both dealership here in the Kansas City area said all 2023 Accord models is experiencing the same problem and as soon as there's an update available Honda would issue a recall for the update to be done
I have the same issue, Update Unavailable, Code KT10. Call the dealer, got the same answer, they do not know anything, stated I should be getting a letter from Honda regarding this issue, and gave me the 1-800 number to Honda if I don't hear anything in the next couple of weeks.
Sounds good. I still have the issue. I was told that there was an update, and the dealership attempted to fix it but it didn't work. They said that a few Accords with certain VINs aren't fixed with the update. Whether or not that's true...🤷♂️
@@CZ-fy8df I’ve done that update as well. But the fix worked for about an hour before the software update warning reappeared. This will be my 2nd attempt. There has to be something that can be done. My car play is being affected and the controls on my steering wheel for my stereo don’t work. It appears as though I’m on a call all the time. None of my voice commands work. It’s just wrong. I’m completely disappointed in Honda at this point. I absolutely love everything else about my car.
@@jackieboomakeupyousame issue on my car just bought 2 weeks ago,honda is getting terrible these days and customer service sucks,please let me know when your car issue is fixed.
I was wondering if you got your issue fixed yet. I spoke with Honda and they said that they just released a fix. I can't confirm this yet because I haven't been in again for maintenance.
Took the car for service and showed them this issue....they performed a diagnostic test only to tell me no updates available and then tried charging me the $170...I politely told them HELL NO ......Now that I think about it ...this might have something to do with the Cyber attack that the dealers are resolving,too!!!!
I just figured it out. Hit home button and go to Home Screen. Once you are there, hold down home button and it will pop up a message to reboot. I rebooted and it fixed my issues!
That’s amazing. My infotainment screen is black so I can’t do anything now..
@@oggray6938what happened did the screen come back ?
I thought that fixed it, but I still get the message
Message still returns a few minutes later
I am having the same issue just bought the car 3 days ago no update yet, i was told by two differentdealerships
Same exact issue here. Dealerships tell me there is no resolution from Honda at this time. On phone with Honda and they are telling me that "updates will be sent to the dealership to update the cars".
I am facing the same problem with Accord 2023. Dealer says it is not a problem. Just got to live with it. Sad reality.
I'm heading in this weekend to try a supposed new fix for the update issue. I'll update after it's over with the results.
Having this same issue, got my car in February! But I downloaded the Honda link on my phone, and subscribed to the thing, took a while for me to get approved (on trial for 3 months before I start paying for it monthly) but today when I log in the app! I saw it said I got 2 updates which would take 3 mins to complete! I was so excited, and clicked update! After about 5 mins opened the app! And it said error in updates 😭😭😭! Don’t know if it’s coz my car is far away! But will try again tomorrow and see! That’s all I got that I know I haven’t seen on the internet! Let me know if and how and when you get yours thanks
I just bought my accord hybrid touring few days ago and having this issue
10/28/23 UPDATE
The dealership performed a CAN Network Reset to fix the audio unit updater. So far, so good!
The System Update icon searches for updates and shows no errors. I'm hopeful that it's fixed since it hasn't reappeared yet.
Can I do it myself or is the visit to the dealership a must?
Still good after 3 days? I was considering this car too until I saw your video. But if it’s truly fixed I’ll consider it again.
No issues after the CAN Reset fix from the dealership! Everything is perfect at the moment!
Still good?
I just took my car 2023 hybrid sport to dealer on last week they don’t have any updates yet. They even reached to engineer at honda who have not responded yet.
I have the same issue and the dealership says that there is no update from Honda regarding it.
Where are you from bro?
From where you bought your car?
Just took my Accord to the dealer with the issue this morning, for now, the 3rd time. 0They said it was a network update. Hope they're right.
i got the same car 2 weeks ago and im getting the same error message. went to 2 Honda dealerships and they said there is no fix to it yet as of 11/17. the service desk for both dealership here in the Kansas City area said all 2023 Accord models is experiencing the same problem and as soon as there's an update available Honda would issue a recall for the update to be done
They need install software my dealership says it’s take 3 hours I make appointment for Monday. Hope they fix
I have the same issue, Update Unavailable, Code KT10. Call the dealer, got the same answer, they do not know anything, stated I should be getting a letter from Honda regarding this issue, and gave me the 1-800 number to Honda if I don't hear anything in the next couple of weeks.
I’m having the same issue taking it into a second dealer in 2 day. I will update you on my findings.
Sounds good. I still have the issue. I was told that there was an update, and the dealership attempted to fix it but it didn't work. They said that a few Accords with certain VINs aren't fixed with the update. Whether or not that's true...🤷♂️
@@CZ-fy8df I’ve done that update as well. But the fix worked for about an hour before the software update warning reappeared. This will be my 2nd attempt. There has to be something that can be done. My car play is being affected and the controls on my steering wheel for my stereo don’t work. It appears as though I’m on a call all the time. None of my voice commands work. It’s just wrong. I’m completely disappointed in Honda at this point. I absolutely love everything else about my car.
@@jackieboomakeupyousame issue on my car just bought 2 weeks ago,honda is getting terrible these days and customer service sucks,please let me know when your car issue is fixed.
I was wondering if you got your issue fixed yet. I spoke with Honda and they said that they just released a fix. I can't confirm this yet because I haven't been in again for maintenance.
My dealership disconnected the battery and reloads software works for a while
Same issue dealer cleared it and it came right back the next day
Have it reset by entering safe mode. Press home button for 5 seconds and hit safe mode.
Took the car for service and showed them this issue....they performed a diagnostic test only to tell me no updates available and then tried charging me the $170...I politely told them HELL NO ......Now that I think about it ...this might have something to do with the Cyber attack that the dealers are resolving,too!!!!
Hi, I wanted to chat with you about your experience with the Sony XAV9500-ES - what's the best way to connect?
You're welcome to message me through TH-cam in my review for the XAV9500. Thanks.
My car is stopped at a gas station just stuck right now