Spyderco Warranty Tested - Broken SpyOpera
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- เผยแพร่เมื่อ 16 ต.ค. 2024
- We wanted to share an experience we recently had with Spyderco. Frankie’s new $400+ SpyOpera broke during deployment after only a month of ownership. For the first time ever, we shipped a Spyderco knife back to the headquarters in Colorado. Here's what happened.
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Had a Gayle Bradley 2 detent ball wear out, so I lost detent. Sent it to Spyderco and they fixed it and returned it in 7 days. Superb customer service.
Good video guys, glad you were able to have a positive outcome. Thanks.
Glad Spyderco took care of the knife for you guys. Have a good week! 👍🔪
I've had great experience with their warranty and their sharpening services. It's one of the reasons I'm a Spyderco fan for life. Glad they took care of you too!
Knives and a show !!
I'm having a Spyderco party, I get my whole collection out, I'm like Frank Costanza on Seinfeld with his tv guide collection.
I remember that episode 😆
-bird
(Frankie didn’t like Seinfeld)
Thats pretty quick turn around. I sent a knife to buck to have a new blade put on. They received it June 23 and I havent got it back yet. I only got an email stating they received it and will repair it.
The only warranty claim I’ve ever done was with SOG and I had a very similar experience except they never notified me that something was sent to me. A new knife just showed up. Big benefit of companies that have U.S. offices.
Spyderco customer service from just my experience, Top Notch.
I’ve had good and bad experiences with Spyderco warranty. They’re still my favorite knife company.
I just bought 6 knives at the 2nds sale. All the knives look excellent with the exception of some snail trails on the g10 handles of a native 5. Spyderco is not perfect, but they are close to the top of my list for reliability.
I sent in my Sebenza a few years ago for a spa and asked them to check the lock stick. Turns out the lock bar face was never hardened, and they did the spa for free and air mailed it back.
I also stripped the head off of a screw on my SOG Kiku folder. Totally my fault! They replaced the entire knife for free.
Good to see you two,, sure makes Sunday betyer
It’s good to hear from you 👊
I really appreciate the quality of Spyderco and am happy to hear they take care of you!! Great overall experience with Spyderco!! Just picked up the Salt Native 5 in Magnacut plain edge, Loving it so far!!
First, glad you had such a great warranty/replacement from Spyderco - that’s great customer service. Second, I’ve never seen the Spyderco Domino - Wow! Frame lock and flipper - I like!!! Great video.
Super cool knife! Ironically, I’ve got one up (BNIB) for auction on eBay in 204p with blue g10 ❤️🔪
It’s good to know they took care of you guys without name dropping.
I haven’t had an issue with Spyderco either.
I’ve only had warranty experience with Microtech, Buck and Benchmade.
So glad they have and amazing warranty if I ever need it I have around 70 spydercos
Glad to hear a warranty story l actually trust!! 🔥👍🏻👊🏼
Just had to share!
My favorite Spyderco is the Manix 2
Thanks Frankie and Bird fot the post. Good to hear Spyderco ultimately took care of you. Can't remember if you said you bought the one that broke at IN Knives .. if so, the owner/dealer should be responsible to handle the warranty (if that is Spyderco 's dealer agreement terms). No spydie issues here, but only own 2.
Love you guys. You should not have been made to pay to have them send your replacement knife to you. They should have sent it free out of shame.
After all that, we were not charged, I had added the card #, but it wasn’t charged
Franky dont be cranky
I chuckled.
Hey guys. Long time follow, first time comment. My Spyopera also broke this exact same way. That metal stick fell out. I have to send it in. I own a bunch of Spyderco products, and this was the first to break… Thanks for the info!
Glad you commented!
That’s interesting this happened to yours also. Unfortunately it sounds like there’s even more with this issue.
Cool fancy SpyOpera! Good story. I have the basic Spyopera and I like it.
I have several Spyderco knives and I have never needed repair of any of them. There is one I need a clip for though.
I wouldnt hire you without them and i wouldnt hire them without you! .. You're a Unit lol .. They had it at my local shop listed at 269 coming soon n i got the to save one for me but when it arrived they wanted 569 hahaha sad i had to let it pass really curious about the RWL34 damascus
Gorgeous Blade and really cool from Spyderco.
Spyderco has a great warranty
I hang out in a few different Spyderco groups and have seen back lock breakage on at least two Spyoperas that I can recall. It actually dissuaded me from getting one as cool as they are.
😔😔
Which one was it limpy or floppy 😂 I'm glad they sent you a new one. Btw Bird I love your Spyderco 🔥🔥🔥
I hope Gerber and CRKT helpe out as good as Spyderco. I have to go through this process sometime in the next few weeks. 🙏 pray for me. P.S Love you guys! The channel is 🔥. All The Time!
Third of an inch dull-near-the-tip YoJumbo, broken off tip Para Military 2, some pretty wonky and asymmetrical bevels. But that's it. Replacements came from the dealer, no problems. Greetings from Germany 😃
I’m happy they fixed it but shipping back should’ve been FREE , I love Spyderco I just wish there was a compression lock for lefty’s 😢 I really want a shaman . Thank you for the video guys
This is the first time in forever that I haven’t had a spyderco in my collection. My rotation seems to be all midtech at this point.
I have a couple Dominoes that are definitely a fave, I kinda want the Sprint Spyopera, I have the standard one. I only contacted Spyderco service once when I lost my clip screws to the Subvert and they sent me new ones right away for free with some locktite too. Good stuff, love Spyderco!
So am I understanding that your new knife broke, you sent it back to Spyderco, and they sent you a new one?
A full replacement is excellent customer service. You're lucky that you're in the States. When I imagine that this happens here in Germany, that would mean several weeks if not months of waiting for shipping, customs etc.
Spyderco makes good stuff
They do
The exact same thing happened to my SpyOpera about a year ago. I was lucky to deal with a store that replaced it immediately. Kinda miss the old scales though...
Frankie... Great polish... Bird... great shirt... What brand/store is it (since I don't wear polish 🤪)
The only shirts I wear all spring summer long, quick dry large/tall. She says the polish is a “custom” 😆 😆
Thanks for the video 👍
Thanks for watching
I sent back a knife to them and the service was excellent. I've had dozens of spydies and only returned one. I've probably returned 10% of my benchmades for service....
Is the heat treatment good? I’ve listened, that lionsteel’s heat treatment of M390 was really bad. Was it changed? What is your experience with Lionsteel M390 steel? I am thinking of buying one, but I am afraid of the quality. Very good videos, thanks for your job!
A few years ago I sent in a Persistence that was given to me in a trade. It had been acid stone etched but was missing the stop-pin. They refused to fix it because this was before they said it's okay to take a knife apart. BTW, there was a little too much info going on about the Tactiboob carry, but It seems very similar to my man-sack holster! 😂
I have an old native 1 back lock, it was impossible to flick open because the whole knife is riveted permanently and can’t adjust the pivot. I left it open partially at night when I wasn’t using it for a cpl weeks and I could reverse spydie flick it with ease after that. Still can’t thumb flick it open though, even to this day.
Watching this video with my Domino in my pocket.. weird coincidence...lol
One of the best!!
“WHAT DID YOU DO?!?”
- BLACKSHEEP
Loved that movie!!
Frankie, Cutting to many Cucumbers and Pickles in the Lunch room😅
The only thing that broke in all my years of collecting Spydercos etc has been my wallet but Spyderco refused to replace that part 😂
On week 3 of waiting for my manix back
3rd 🥉
we wish you the best!!
I had a discontinued Spyderco Mantra 2 that had issues, and Spyderco gave me the option to straight up replace it with a newer model of similar value. I think I ended up with a spydie chef.
Spyderco’s customer service is great, I’ve only ever had to use it once but excellent nonetheless. That said, I’m kinda surprised they replaced the entire knife when it appeared to only be the back lock spring, unless of course there was an issue with the way the spring was operating with the lock and caused it to break.
We were guessing because they probably didn’t have spare parts like they would for the USA made stuff.
Bought a thor opera today aswell
I never had a bit of trouble with Spyderco
First time in nearly a decade for us, many knives owned, used and handled.
"We had to send a Spyderco back"
Me: "Huh that's odd, I've never had any issues with Spydercos"
"It was the Italian made SpyOpera"
Me: "Oh yeah ok that makes more sense"
😝😝
I came close on a Manix 2 lw gpknives exclusive I got not long ago. It was worse than any Delica or Japan model I’ve ever had fit and finish wise, but being Rex 45 and some sand paper, stropping the washers I love the thing too much to return it. It’s my first Manix in hand ever somehow and I loved it before seeing everything so that helped I think. If I didn’t care either way, it would’ve been my first after probably 10 or 12 Spyderco’s I’ve owned over the years possibly. Really not sure if I would have went through the hassle or not. Good to know they’re honest if it’s obvious at least. They seem to have a good reputation.
spyderco seem to be awesome. i live in the uk so a bit more stressful but spyderco is my favourite brand. i was thinking of grabbing this but am unsure now 😂😂😂😂
Yep, she’s right. You gotta talk with your hands 😏.
I've never had a problem with any Spyderco either. It might just be a design flaw with that model
CTS-XHP is an excellent steel for random uses IMHO. It has decent toughness, the right amount of carbides to take a thin but really aggressive edge, is not hard to sharpen, etc... Really a good base steel ! I think of it as Carpenter's S30V, just with a bit less corrosion resistance in exchange for a bit more toughness 😁😁
Impressive detail!!
Even with a grunt lmao
💖💖💖
Glad they gave you good service but shipping should've be free .
I had a para 2. Broke it they wouldn’t replace it because they said I was using it improperly. I took a 1/4 chip out of the blade cutting pallet straps. I completely worn another one out sharpened it so many times nearly half the blade was gone don’t remember what model. Now I have a tenacious just because and I think my cheap $3 tackle box knife is much better than it.
Wow, cutting pallet straps is using your knife improperly? Guess I better stop using my Para 3 for that then. 🤦♂️👎🏼
@@Frizzlefry7 that’s what I say unless they think it was metal ones. I made sure they knew they were plastic ones. But I also seem to have a ability to get defective products almost anytime I decide to buy something nice for myself.
If it’s under warranty Spyderco send back the $5 you sent with the knife and doesn’t charge for shipping the replacement to you. So, you’re basically out the cost of shipping it to Spyderco.
Dragonfly is still king!
😆😆
I had a standard factor 2nd spyopera did the same thing
😬😬
👍👍! No clips? TMI!
Way to go Spyderco….
Minus the $5 shipping part…
I’m all reality they should have thrown in a little something for having to deal with that after driving all the way to the store buying a 4plus knife then having to send it in and wait for it’s return. That’s great and all they replaced and all but considering Spyderco is at the top in my opinion they should have shown their excellence and thrown something in for all that stress and disappointment. Still good but we would never stop singing their praises had they gone the extra mile per say and compensate for all that. Shirt maybe… hat… sticker…. Payson…? Whatever.. ❤
After all that, don’t think we were actually charged the shipping… I added the card # but it was never charged
My spy opera broke the same way, mine is modded though so I’m out of luck 🤷
That sucks 😞
Carpenter Steel has had supply issues. That's why Cold Steel ended up going with S35vn.
Yo
2nd 🥈
Hey
👋 👋
Heeeeey!!
👋 👋
Comments+1
PizzA
$406 at BHQ, that thing should be MINT!😱
I have had bad luck with Spyderco customer service. They act like you are bothering them. One time they sent me a screw...postage due.
Same thing happened to my wife’s Spyopera 😅
With a warranty replacement?
I haven’t sent it in yet but I’m glad I watched your video
The Domino scales are certainly pretty, but they're some of the cheapest feeling material that ive ever felt.
It feels like the material is 95% epoxy.
First?
Indeed
1st 🥇
wouldn't have happened if the knife was made in the spydie murica factory, many italian knife brands have wonky tolerances, fit'n'finish, ht and almost none of them can make a satisying action.
i had multiple italian knives from fox, lionsteel, extrema ratio, viper and maserin and all of them had some weird sh*t going on.
this is what it looks like when the man and the woman switch rolls 🤦🏼♂️
😝😝
BETA!!!
Imo it may be a good warranty but their knives are way overpriced. Benchmade warranty is second to none. I’ve used several times but their knives are overpriced too. The fact is that extra $ going in someone’s pocket. Out of ours and into theirs. No good!