I think all customers having that problem, me included, should unite forces to complain. Dell has been ignoring the manufacture fault on this model and showing that it is not a trustful brand anymore. They should find a fix for this issue and do a recall to all customers affected.
What it clear, is that Dell is not willing to acknowledge when they seriously mess up, and simply force their customers to jump through standard warranty hoops.
This has fixed the issue on my trackpad. You have to make sure to use a proper copper tape from a reliable store (not all tapes sold online are actual copper). Some tapes sold online also seem to have issues due to bad glue and not sticking well.
u also should check cursor movement after plugging usbc charger to thunderbolt, my working just fine without plugged charger, but slowing down after connection of it
I used aluminum foil from mom's kitchen (Reynolds brand) in similar places shown in this video and my 7620's trackpad has been fine now for a couple of days.
@@kaleidoworlds Well I lied, it had not been a couple of days, only a day. The issue returned in a couple of days so I purchased the tape from your link and after a week the issue has not returned. BTW, this trackpad is too big for its own good. I think only Apple deserves to have a touchpad this big. It's flawless! In any case, thank you! BTW, my design was a bit different, I had to improvise but made sure that the tape made as much contact as possible to the grounding (brown) area.
Thanks for the video. It helped me to repair my 7620 laptop. I used solder and copper wire. adding solder to the copper wire first is a good idea. for faster soldering and less heat transfer onto the board. Cheers!
I just did the same using solder as I had read the tape will fail after a while. For anyone wanting to solder, use a fine emery cloth (600 or finer) to clean the copper surface of the pad and then wipe with alcohol. Tin the solder iron, then tin the copper pad and the wire you are using. Then, reheat the tinned pad and drop the wire in and pull the iron away. This will assure you have applied the least amount of heat as the solder will melt quickly. Also assures the least amount of solder on the pad. If I had not added this ground, Dell service would have been coming out for a 4th time to replace the pad. It is amazing that Dell has not added a small ground wire to their replacement pads.
@kaleidoworlds Thank you for the video! This fixed my touchpad issue for a couple of weeks, however, the issue has returned with the touchpad not working and an error message on my I2C HID Device (whatever that is) in Device Manager. My HID Compliant Touchpad also seems to dissappear (goes to hidden devices as it becomes disabled). I might have done the grounding wrongly...any thoughts? Weird thing is, if I delete the I2C HID Device and the software with it, randomly the touchpad might start working again for a while, or it may not...
i have the 7610 and somehow fixed mine just by opening it up and replacing the thermal paste with thermal pad andwell it works perfectly fine now. It has been a week. Though have noticed if it gets hot after awhile it acts up lol
@@kaleidoworlds Dell doesn't want to replace my 7620. It seems like the new models dont have the same metallic touchpad but regular ones. Maybe it helps?
Still working perfectly, its been more than 8 months. If you do everything properly there is no reason why it would cause any issues later. Easier and safer than using a soldering iron.
i did almost the same but soldering a wire with soldering iron and tin and my trackpad has worked for 2 years without problems since there. I saved 150 USD because I bought my dell 7610 as a second-hand item, but I know what was the problem and how to fix it.
Hello, i assume this should work also. Aluminium will only have worse thermal conductivity, but this won't be critical, since the interface between the tape and the GND pad is the conduction bottleneck.
I just did this. Bought “monochef” copper tape at Amazon for $5.99, applied it according to the instructions and it seems to have made an immediate positive result. 7610 model. I will update here if anything changes!
I think all customers having that problem, me included, should unite forces to complain. Dell has been ignoring the manufacture fault on this model and showing that it is not a trustful brand anymore. They should find a fix for this issue and do a recall to all customers affected.
What it clear, is that Dell is not willing to acknowledge when they seriously mess up, and simply force their customers to jump through standard warranty hoops.
This has fixed the issue on my trackpad. You have to make sure to use a proper copper tape from a reliable store (not all tapes sold online are actual copper). Some tapes sold online also seem to have issues due to bad glue and not sticking well.
That's great! 👌
After 6 months, my touchpad is still working well!🎉
Not a single bug? Shall I try this on my dell inspiron 7610
u also should check cursor movement after plugging usbc charger to thunderbolt, my working just fine without plugged charger, but slowing down after connection of it
I used aluminum foil from mom's kitchen (Reynolds brand) in similar places shown in this video and my 7620's trackpad has been fine now for a couple of days.
Awesome, although ridiculous from Dell that this issue can be solved so basically.
@@kaleidoworlds Well I lied, it had not been a couple of days, only a day. The issue returned in a couple of days so I purchased the tape from your link and after a week the issue has not returned. BTW, this trackpad is too big for its own good. I think only Apple deserves to have a touchpad this big. It's flawless! In any case, thank you! BTW, my design was a bit different, I had to improvise but made sure that the tape made as much contact as possible to the grounding (brown) area.
Didn't last. I had to get the wire soldered to the screw which has fixed the problems. It's been a few weeks now.
@@gentlecare1669 please could you update in like a month or so? having the same problem here
Did it leave any marks on touchpad?@@gentlecare1669
Tried this on my 16" 7620 2-in-1. I'll update in a couple of days with results. So far no hiccups!!
Thanks for the video. It helped me to repair my 7620 laptop. I used solder and copper wire. adding solder to the copper wire first is a good idea. for faster soldering and less heat transfer onto the board. Cheers!
Glad it helped one way or another. I stilll have not had any issues since applying the copper tape. :)
you did well because excesive heat can damage the trackpad surface
I just did the same using solder as I had read the tape will fail after a while. For anyone wanting to solder, use a fine emery cloth (600 or finer) to clean the copper surface of the pad and then wipe with alcohol. Tin the solder iron, then tin the copper pad and the wire you are using. Then, reheat the tinned pad and drop the wire in and pull the iron away. This will assure you have applied the least amount of heat as the solder will melt quickly. Also assures the least amount of solder on the pad.
If I had not added this ground, Dell service would have been coming out for a 4th time to replace the pad. It is amazing that Dell has not added a small ground wire to their replacement pads.
@kaleidoworlds Thank you for the video! This fixed my touchpad issue for a couple of weeks, however, the issue has returned with the touchpad not working and an error message on my I2C HID Device (whatever that is) in Device Manager. My HID Compliant Touchpad also seems to dissappear (goes to hidden devices as it becomes disabled). I might have done the grounding wrongly...any thoughts? Weird thing is, if I delete the I2C HID Device and the software with it, randomly the touchpad might start working again for a while, or it may not...
Hello! Oh im afraid I do not have a solution to that sorry. :(
Thank you! This fixed it for me :)
Great!
i have the 7610 and somehow fixed mine just by opening it up and replacing the thermal paste with thermal pad andwell it works perfectly fine now. It has been a week. Though have noticed if it gets hot after awhile it acts up lol
Inspiron 5502, the trackpad issue is driving me nuts for years! You guys think i could work?
Perhaps, if you are experiencing the same trackpad behaviour. Although the GND pads might not be as easily accessable 🤷♂️🤞
Well I just tried this fix on my laptop. I hope it works! My touchpad usually dies after about 10-15 minutes of work...
Yeh that sucks, i received this laptop as a replacement for my 7610 due to touchpad issues.. 🤦♂️ couldnt believe the 7620 has the same issue.
@@kaleidoworlds Dell doesn't want to replace my 7620. It seems like the new models dont have the same metallic touchpad but regular ones. Maybe it helps?
has it worked?
It worked for me. Still no issues.
Hello! Is this fix still working? My touchpad has been driving me crazy for the last year, waiting on updates. Thanks!
Mine is still working. No idea about the other who tried but 🤞
Still working perfectly, its been more than 8 months. If you do everything properly there is no reason why it would cause any issues later. Easier and safer than using a soldering iron.
Has this fix continued to work for you?
Hi, so far i haven't had touch pad issues, but i also use a mouse often. 🤞
i did almost the same but soldering a wire with soldering iron and tin and my trackpad has worked for 2 years without problems since there. I saved 150 USD because I bought my dell 7610 as a second-hand item, but I know what was the problem and how to fix it.
Could you please explain the procedure I have the same 7610😢
hello, can use aluminum copper wire?
Hello, i assume this should work also. Aluminium will only have worse thermal conductivity, but this won't be critical, since the interface between the tape and the GND pad is the conduction bottleneck.
@@kaleidoworlds ok thanks
I'm curious, does this seem to still be working with the trackpad?
Hello, so far still no issues.
Glad to hear it, thanks!@@kaleidoworlds
Worked great for mine !!!
Awesome! 👌 still no more issues on my end either.
worked for a couple days then started acting crazy again.
That's a shame. Perhaps it depends on the Cu tape quality used? (See previous comment)
I just did this. Bought “monochef” copper tape at Amazon for $5.99, applied it according to the instructions and it seems to have made an immediate positive result. 7610 model.
I will update here if anything changes!
@@realexmnyhow is it been so far I have the same 7610