I sold on EBAT for many years and just got tired of the ever changing anti seller rules that eBat could come up with.. Then stopped selling on eBay over 4 years ago. Just got fed up with the hassle!!
Sellers shouldn't have to take getting scammed on the chin or as part of doing business. Sure it may happen in life but it happens all too often on eBay and they need to do better all the way around.
@Eric Choi My family is in the jewelry business and at one point there was a company that (tried) to have their diamonds sent to us for local customers to come in and view them in a real store. For obvious reasons we declined to participate...we sell OUR diamonds. But that would be one way to have better protection for your sale, send it to certified showrooms.
my attitude exactly! read my comments about this - i go into a little detail on Why laying down and giving in to scammers should Not be the recommendation to other newer sellers.
@Sarah McGuinnes she said they should not have to take it on the chin did u read comment wrong she is saying ebay needs to help with this. She says she knows it happens in life but it happens too much on that site and is not being monitored or felt with properly ...I agree.
I mostly am a buyer on ebay (sold only three items), but only once did a seller try to scam me out of $5900.00. Bought and paid for a luxury massage chair and the seller kept putting off shipment/delivery, and even offered lots free extra's as compensation for the delay. What they were really trying to do is delay shipping long enough that it went past the buyer protection period so that I could not file a claim with ebay. I filed my claim with about four days left and my money was refunded as the seller had never shipped the item.
Recently someone scammed me of $190 including free shipping back and forth and they had 4K+ reviews. He was able to exploits listing mistakes on my part. I sold two items and only listed one in the images. I tested both items before I packed them and the person claims they didn’t work or power on. It’s terrible that people always have to find a loop hole. I learned a major lesson in listing descriptions and no more refunds ever.
I just lost an eBay case today and the buyer scammed me out of a brand new pair of jeans. And this guy only lives 5 minutes from me! He claimed that the package had been tampered with and instead of the jeans that I sent him in the package was a different pair of pants! I have 15 years selling on eBay with 100% feedback and this guy is on eBay less than a month with only 1 feedback and he wins the case!!! They say it was our of his control. Well all he did was switch out the pants! I am pissed! 15 years with them means absolutely nothing! I even had to pay for the return shipping !! So basically he stole a pants from me and on top of that I had to pay for him to send me a crappy old pair of pants! Ugghhh! I'm so frustrated with eBay and that is why I would never sell a high prices item on ebay!
If you keep giving discounts then the scammers will continue the behavior. Never give them discounts-always have them send it back. You'll pay for shipping but at least the scammers don't win. Only sell to people who have high feedback
An old man once told me that offering a discount because the item didn’t fully meet their expectations is a renegotiation after the sale. Agree, don’t condition buyers into nitpicking your item and getting a discount.
This is because Ebay stupidly changed the ability to leave negative FB on buyers. They need to restore that option. I have however gotten ebay to remove negatives every time its happened.
Yes I had a buyer contact me before the sell asking if I combined shipping on some pottery items. I told him I would combine 2 items in a $15 priority box but more than that the items were likely to break. So he bought 3 items and after the sell wanted me to rewrite the offer for 3 items with $15 shipping. I refused to change the description of sell and he threatened to give me negative feed back if I did not. So since no money had changed hands I just cancelled the deal. Can't give negative feedback on a deal that did not finalize. Reported him to eBay and they gave him 3 black marks as a buyer for each item.
I don't know if this policy changed recently, but a scam buyer won a bid with a newly created fake account, and before he paid threatened to leave me bad feedback if I didn't ship to an different address than the one on his account, and also said he couldn't pay me until AFTER he got a tracking number. I canceled the order, and he left negative feedback. Ebay refused to remove it even with the message proof I sent.
I recently sold a painting for $900, had a special crate built to ship it in, shipped ups insured and the buyer claimed the painting had a tiny chip in the paint and wanted a refund. I did not offer refunds in my listing and the buyer knew this, I corresponded through eBay and they sent me a very deceitful email that basically said that they demanded a refund, eBay already checked the box that said I would agree to this and you could not offer any other solution, when I tried to exit the email (in ebay’s correspondence system) it then acknowledged that I agreed to the refund. I was pissed off and called eBay to resolve this, I was routed to a call center in the Philippines where the person speaking to me spoke very broken English and did not understand what I was trying to tell her happened. After about an hour of this getting nowhere and then speaking to a supervisor who spoke slightly better English, we got nowhere. The customer said to me they left the painting on the front porch for 3 days while he went fishing, it was below freezing each day. There is a lot more to this story but not enough time here, in the end eBay sided with the customer, I lost $900 and the customer has not returned the painting. PayPal already reversed the money without due process or hearing from me. I have sold on eBay for 18 years and have 27,985 feedbacks, all positive
so putting "no refunds" in your listing effectively does nothing, correct? what's the purpose of it then exactly? im new to selling so im rather confused by this. if this is the case, why doesn't ebay just make every seller automatically offer 30 day returns?? lol do you have any tips at all? cant believe somebody with 27k 100%+ feedback would experience this kind of robbery lol.
@@yukoncorneliusthelegendhim9751 It's true. I learned this the hard way also, though fortunately on a much less expensive item. You don't technically have to take the return, but Paypal reverses the funds from you anyway. Ebay is absolute TRASH. I don't resell as a money making venture, but was instead selling things of my own that I don't want/need and are of some value. After selling about 50 items, I have been screwed in some way or another on about 1 out of every 5. People winning the auction and falling off the face of the earth, people wanting to return things because of flaws that were both clearly described and photographed, people ignoring plainly described things like the size of a shirt, people wanting to "split the shipping cost" with me, people making offers equal to 5% of the starting bid/BIN price. If dealing with those idiots isn't enough, ebay then won't back you up and now there are more headaches like astronomical shipping costs, sales tax, low prices because everybody and their dog is running out to the thrift store to find stuff to "flip" and there is a surplus of items. It's not worth the headache.
it is scary.......... but there is money there you too. you kinda have to assume you'd lose some random money here and there. there are pieces of shits out there that will ALWAYS accuse you sending them wrong things even tho you don't even that item and never had it in the first place. then you got morons buying the wrong item then blaming YOU of sending them "wrong item". general rule is you don't sell new expensive stuff on ebay. I deal with things under $100 a piece. thats about the most id risk.
I started a store,got overwhelmed with orders,fees,grouchy customers,scammers,non paying buyers etc. Closed store down,took a break now I sell 10 items a month and its been real flexible, I make extra pocket change and fees are low,might jump back into it though.lol
I've had pretty good results. I got burned once by a shitty buyer. For a few hundred bucks. But overall It's gone well. However ebay isn't exactly very transparent about their costs as they used to be. Before, years ago, you know exactly the listing cost as you went to list it. Now, it's sort of hidden.
Just had my first Scammer. I Sent the item and he says it's broken. Well it wasn't broken when I sent it and this is something that is made of heavy metal and would be very very hard to break. Now I gotta refund him £130.
Obviously have to be weary selling high value items to new users, usually I just say no buyers with less than 10 feedbacks. Been with ebay for 17 years never a problem.
When i get returns for expensive items i have them shipped to a local mailbox/shipping store that has a notary on staff. I open the package in front of them and if there is any issue i pay $5 to have the notary sign a statement describing the item/condition i received it
A buyer opened a return case on me for a very expensive vintage item that it was "inauthentic". All pieces were tagged and well known to that brand, in nearly mint condition. He swapped the key piece of the item for one in rough shape and kept an expensive accessory. EBay refunded him, paid him to rip me off with my own money. I appealed, what a joke that was, it's a temporary appeasement. I got a defect because I refused to give in to a scammer. I have tons of pics, placed my ad exactly as eBay advises. It did no good. They MIGHT have given me half, but I would have to give free shipping to be eligible. Paying all the postal fees then become protection money, that's organized crime! I bought something last year, she sent me an empty padded envelope. EBay sided with her because it was tracked and delivered.
Well you guys said if something you sell for less than 15 dollars and the buyer want to return it for whatever reason just refund him his money and let him keep it otherwise you have to pay for the return, well let me tell you what I did, I told the buyer if you want your money back destroy the item take a good picture that proves is the right item I sent and show it to me, It works one buyer said no I can't do that I said well I can't refund if you keep it, after a while it works.
A refreshing attitude. A few eBay sellers have put up TH-cam videos on how to deal with buyer scams. But they focus on how to make your store policies to avoid the scams, regardless of the problems such policies create for honest buyers. You guys seem to understand that "stuff" is going to happen, and it's a cost of doing business. We sellers need to focus our policies on what attracts and satisfies the 99% of honest buyers, rather than on the 1% of bad buyers. Thanks.
Thanks for this info. Just getting started selling on eBay and recently started reading about scams. Very discouraging to read how little eBay protects the seller and how easy it is for a buyer to defraud you and eBay is allowing it. Keep up the good work!
Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer. When someone asks me a lot of questions about an item, I always check his/her flfo, that's saved me a lot of problems - I block them right away if they have given other sellers a lot of negative feedback. And I base it on what they are saying, because sometimes negative feedback is called for. Good video, thanks.
_"Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer"._ Agree! That's exactly what I also do.
OMG, I wish I would've known this. He had 134 positive reviews past 6 months so didn't bother to look at "feedback left for others". The buyer had scammed a lot of people including me recently. Sold 2 action figures for $700. He claimed the items are not as described and got full refund from stupid PayPal. Ugh! Thank you for this. Now I've learned.
Yes! I learned that tip too late and was scammed out of an expensive purse. Had I checked"feedback left for others" I would have seen all the negatives she'd left for sellers. The replies from sellers were calling her a liar and how they were ripped off. I would have cancelled the sale claiming item was lost.
Great video! Here's a tip! Digital codes sent through eBay are not protected unless you ship a physical item! Do not message them a code, even if its through eBay messages! Either ship a physical game code card, or write it down on a piece of paper and send it. Always get tracking information. Happened to me, lesson learned.
thanks for the info. i personally would never let a buyer just keep an item. return it even for a loss, otherwise you are cheering them on to keep doing it. i've never been scammed but i did have someone buy from me with a stolen credit card and fake account. not knowing, i sent the item then ebay contacted me telling me the charge was disputed and was re funded. i contacted ebay and they covered me under buyer protection because the entire transaction was approved by them (payment received, valid account and ship to address etc.). i contacted the local police and gave them the address where the package was delivered to so they could check things out. i'm sure i wasn't the only one going through this. i always insure and track. signature required for higher value.
You've got to watch the sellers as well. I bought a laptop and the battery compartment look like it had overheated and melted. This was not on the listing in the pictures or in description. If I had know about the damage I wouldn't have bought it in the first place. Fortunately, I was able to return it and get a refund. Just have to watch the sellers as well!
I think if you sell anything on ebay, to avoid refunds, get insurance on the sale price that way if it arrives broke the buyer has to open a claim with the shipper to get refunded.
Here's the way that I got a return scam on eBay. I sold somebody an item. They got the item and claimed that it did not work as described. they open the case. They got a shipping label to ship it back and put it in a larger package it weighed more than what the shipping label covered. When it got to me with postage due USPS will not deliver. USPS ships it back to the original shipper which was my buyer. They not only got return rewarded to them they also got to keep my product. That was a $200 hickey. I complain to eBay and they said there was no way around their decision to refund my buyer. Isn't that special
@Sarah McGuinnes Works the other way round in Britain with Royal Mail. The label says (usually) 2 kilogrammes max. Post office will check the weight of the item and refuse to ship it if it is heavier.
You have to click “show shipping price” and the post office will check package before accepting it and it will never be sent out if the weight isnt right.
@@Scratchingforcash that was a yr ago. moving forward that was not as bad as the scam ebay is running trying to save the platform by FORCING all sellers into managed payments. I can not get any straight answers about when that will happen or how many sellers are like us that ALL of our transactions are done on paypal. ALL vendors, all deposits, all debits, payroll, EVERYTHING is all tracked on paypal. how do we get moneys from a bank account to paypal? not to mention the time factor for holding OUR money. our sales have gone from the same a week 4 yrs ago to as 90 day totals now. i call it "RECORD" sales on ebay. record LOW sales we have not seen in yrs. other platforms have grown to where off ebay sells are more than on. after almost 17yrs and 100% pos. feedback...we no longer have a store.
I love how the most common piece of advice is “ take it on the chin “ and “ refund the buyer “. So true. eBay is a great place for many reasons but there policy’s are some of the worst
Sold an item just a few hours ago and almost immediately after I sent the invoice got a message from someone with a different username basically saying they will upload payment soon but can I send it to a friend with a different location as a surprise, blah blah blah. More red flags than May Day parade in 1980 Moscow.
We’ve had that scam before as well. Cancel any order under “Buyer asked to cancel” or “Something wrong with buyers address” cancel before the payment has processed. We’ll usually cancel within the first hour or so. Remember to add that person to your blocked list also.
NEVER GIVE A DISCOUNT ON EBAY. You get them to ship it back to you and full refund. Then ban then from bidding on your listings in future. NEVER GIVE A DISCOUNT OR THEY WILL DO IT OVER AND OVER AND OVER. PS you do not have to pay for the return shipping that is the buyers responsibility, at no point does Ebay force you to pay return shipping.
they lie now..to avoid paying return shipping..the buyer all they have to say is item not as described doesn't match photos and ebay forces you to pay the return shipping just cuz they don't like it or they are trying to fck you by sending back something else..buyers abuse the buyer protection now.
WOW! That is the classic "my poop can not possibly stink" ...everything is case by case ... sometimes you might actually have sold a bum item....just because you failed to spot it does not mean it's not true! TRUE STORY...I bought a sealed box SUPPOSED to be a microsoft brand mouse....opened it up and there was some no brand clear purple used mouse in the box...so I return it OF COURSE ...seller calls me a crook and claims there is no way possible that could be ...but it HAPPENED! I have never been so humiliated in my life....I refused to shop at that store for over 10 years! They lost thousands of dollars of business simply by refusing to trust a proven loyal customer ...was a $29 mouse I bought for a $1200 laptop I picked up same store the day before....THAT was sheer stupidity on management's part....that woman just had the attitude I guess that all the customers with problems are liars and thieves....statistically most people are quite honest...
@Stooge Club 👏 Thank you. I'll repeat this. Never EVER give a partial refund. Anyone who does, does it for selfish reasons to protect their feedback, that scammer will repeat the scam over and over
Video has some good points from you two but not everything you say is the right thing to do. I was recently scammed on a jacket I sold and the buyer claimed I sent him a dirty jacket (not as described on the listing) or that it got damaged on delivery. You guys say take it on the chin but I say fight it. I won my case and didn't have to give him a bigger discount or even accept his return or pay for it.
Definitely agree with you on fighting these cases. We just had a case close in our favor in regards to a vintage Arizona Jacket Patch. Scammer claimed the same type of scenario as yours. If more would fight instead laying down and taking it, maybe eBay would start siding more with the honest, established Top Rated sellers. Congrats on your win
They're selling switch video games for 3 times the value and claiming it's brand-new. Also , They take out the neat instruction booklets that should ad to the value.
There is a Seller Protection. It may not mean as how you perceive it to be. But eBay will always help you gain trust that will encourage other potential buyers. Don't be discouraged. 😘
There is no seller protection at all. With my scammer I won the eBay case, I won the PayPal case, I even won the PayPal appeal. The buyer then did a credit card charge back. PayPal said they have my back and I should win. Well I lost. The credit card company sided with the buyer so he got to keep my item and get a full refund. PayPal charged me a $20 charge back fee too. So I lost money on the item, shipping cost, $20 fee, and I think the eBay fee as well. PayPal told me I can write off the loses on my taxes. Lol
@Ferdorski - yep I had a couple of local sellers set out to destroy my feedback. I was doing really well and I guess they wanted to kill the competition. They kept starting new accounts. My feedback had been perfect for years. Sellers are treated like shit, I had to stop selling, it wasn't worth the stress. My area in my city is full of criminals. Pick ups became a real concern, even though I was meeting them in a public place. One guy turned up and didn't even look at the item, studied me instead, then said it wasn't what he wanted and left!! He just wanted to find out who I was. And others where I was worried for my safety. The biggest security concern is without a PO Box (which I couldn't afford), eBay give them your address so you run the risk of being broken into at home. I just couldn't take that risk. My son lives with me and our security is paramount. Scammers can return an empty box and you lose your money and the item. They can return something months after purchase, use it and wreck it, then say it wasn't as described! It's bullshit. It's such a shit website. They don't care though. They want to get rid of the small sellers, turn it over to the Chinese. The Chinese have taken over Australia, they may as well have eBay as well. I refuse to buy from any Chinese seller on principle mainly because they are responsible for our high postage costs, but more I won't go into. Anyway, it's a shame and in time, everyone will leave
letgo is good ive made close to 1000 dollars from shoes, video games, and stuff.....and i dont have to pay anyone for it....ebay taxes the seller and the buyer now....
Me either, it seems that ebay copies our judicial system where the criminals are treated leniently and rewarded & the honest victims suffer the consequences
@ 3:35 I'm glad you brought up shipping...i notice when I was buying electronics the shipping was very high almost 1/3 or 1/2 the item price. I just stayed off of eBay and brought or sold locally on craigslist.
Hello i know that i`m not an Ebay seller but i think it will be important to ebay as well I want to share with you something very important that my shop in Etsy been through last week, I sold products to a Belgian customer and I had the feeling that something was going to happen and I was not wrong, the customer got the products and then the "celebration" began. He claimed that the products were made of plastic and they were made of wood. I had to lose $300 just make him to leave my shop, and that was not the end So far this is just a general explanation He asked me to send him more free products and if I do not send him more products he will give me negative feedback (this is extortion by threats) until I went to the police and filed a complaint about extortion with threatening threats and the Japanese police file it to the interpol ,To continue handling the complaint, Etsy of course helped partially and removed the negative feedback but only partially, my shop went through hell but what does not kill you only make you strong , Keep the good work Bear
@@forloop7713 The police blocked his PayPal account that about it nothing more than that , Etsy ? yeah well as you said piece of ****** we are dealing right now with Etsy fees it was 5% now its about 18% so i building my own web store , please stay safe and take care my friend , Bear
I have done quite a bit of business on eBay .And I have had a few issues with what I have bought, and when I contacted the seller and so far every time they have offered me a partial refund and I have been more than willing to take the small but fair payment. But I still given the seller a good review. I hate that anyone trying to make a honest living has to deal with being scammed. It’s a sign of the times we are living in.
Just had a scammer saying “damaged” didn’t give any response when I asked in what way it was damaged. It was a collectible figure, brand new. We photograph every item pre-ship, in box, etc, labeled, etc. The person then gets the return damaged label, and I check tracking, it says “undeliverable”. I call USPS, post master calls me and asks what I sent them, I told him dimensions and weight from the original label. He said “No, this is a flat padded envelope, with a slap sticker on it, where they put a different address.” eBay still refunded them, we have a police report open, and eBay is going to manually refund but they’re eating the losses. Makes me wonder if I should eat it as a cost of business but I have since blocked all buyers with less than 5 reviews. It’s always a zero feedback buyer who commits this fraud, and it is mail fraud the post mater told me.
@@nedkelly2035 completely true, I have probably a dozen of them a month on average. If the tracking shows green checkmarked delivered, you can have their item not received case close in your favor immediately. if people could get their money back just by opening a claim saying they never received the item with no proof, e-commerce wouldn't work. Think about it
@@nedkelly2035 before you respond, know that I have an anchor store and I sell around a thousand items a month. It's what I do for a living, it's my day-to-day
@@nedkelly2035 if the status of the package is delivered, they have no grounds to file an item not received case. The transaction has been completed and the seller has fulfilled their responsibility. That is 100% fact, and part of seller protection. By your logic, every last buyer could just say "oh I didn't get it", regardless of what the tracking number shows and get their money back. E-commerce wouldn't have lasted a month if that were the case.
This is such a helpful video..to be able to hear this knowledge. And notbhaving to deal with everyone if these things like shipping to other homes aside from paypals address..thnx
This makes ebay look so shady. The seller gets scammed, has to give back a full refund to the scammer and pay for return shipping. And if the returned item is not the original item, the seller has been scammed again. I wonder if ebay keeps the small fee they take from your profit or if it gets refunded back to the scammer too?
I sold a Trijacon Rifle Sight a while back and two weeks later they filed a claim claiming it was the wrong item and eBay told them to send it back and refunded the $1300+ they paid for it. All I got back was an empty box. They shipping weight on it was a pound and half lighter then when I sent them. I fought it and lost until I took it a step further ... I had to go to WC3 (the FBI internet crimes division) and filed a complaint and then provide it to eBay to get my money back
When listing your items never have the listing end on a friday or saturday too many come home from the pub/bar drunk and start bidding on things only to regret it the next day and refuse to pay, save yourself a bit of hassle.
I have no problem with legitimate returns but I just can't stand those scammers! I sold a carrying case for my son a few months back. It was for a game system. The case was brand new and hadn't even been taken out of it's plastic. I shipped it to the buyer and 2 weeks later they opened a not as described case saying the zipper broke! The case I got back was covered in pet hair and was obviously WAY older than 2 weeks! Of course eBay took the buyer's side! That would not have hurt so much but it was an $80 item! My son had to suffer for that, he got back junk and just had to throw it away. I bet without a doubt they had one that was broken by their own carelessness and they shipped back theirs only to keep my son's brand new item! Hell has a special place for those type of scum! Sorry...I am getting off my soapbox now! :)
then dont sell on ebay, i'm a seller and understand scams happen, sellers scam, buyers scam, postman scam, the whole world scams. Ebay offer money back, as a seller you have to know this, which means ebay will side with the buyer in 99% o cases. don't blame ebay, blame scammers
bollockchop mitchell I have purchased 2 products from eBay.com but I haven't got the product yet so I want to get back my money but I have not got my money back yet. I sent message to the seller to refund my money but the seller don't respond. eBay.com do have any customer service no. For India? But I searched for that but I won't get it. What to do?
Joann Smith that's because you need to take detailed pictures and even video. Always MARK your items to prove they are yours. Mark in a place that is hidden and doesn't cause damage. A red paint dot. Photograph it. You can prove its not the item you sent. I do this all the time with scammers. I always win
It makes me wonder if these scammers really understand who it is that they are taking from..the reason I shop on eBay is because I know it’s the average Joe like myself trying to make a living who needs my money compared to the Walmart’s of the world..I take every opportunity I can to avoid giving corporations my money. I look at the sellers profile to make sure of who I am giving my business to and if I do receive an item that’s not what I expected, and a low enough price, I just chalk it up as oh well, they got me but at least I know it’s not some group of people who have plenty already and are taking just to take...I once ordered an activation sim kit that came with the 30 day service card for prepaid phones. The listing clearly said this and I was smart and took a screenshot of it before buying. When I got the items which I ordered four of for my sons as well, I got the SIM cards out of one kit that all had the same sim number. I then googled the numbers and found out it was already in use! So, I emailed the seller and flat out told them I’m not one to give negative feedback cuz I also sell on eBay and as a seller, eBay is pretty hard on me with what I sell and conduct my business and this fraud would have me shut down on eBay for good. I do not want to give bad feedback or get any case opening because this would make them look so bad....and sent them a copy of the screenshot of before I ordered and a screenshot of the same listing number and that the listing had been revised since to show something completely different then what I actually ordered. This has happened a lot on eBay for me as a buyer...people selling shit that’s so not what they described and this makes me angry because it makes the rest of us look bad too...this scamming bs goes both ways and the dishonest people are making everyone’s lives that much harder because of greed. Remember who it is that you are doing wrong by...eBay is a good platform for the everyday person to make a bit of cash to keep their lives afloat...we aren’t corporations who actually need the loss to keep from paying in too much taxes...so any person out there willing to rip off another average person is just flat out soulless and evil. Take screenshots of the items before u make your purchase...it has helped me in several cases unfortunately yes, several scams being pulled on me...I can’t even imagine the extent of it in the whole spectrum.
Thanks for the tips guys. I sell comic books on eBay and I take great pride in making sure everything is described properly and shipped securely. I've been lucky and never had anyone try to scam me...yet. The not shipping the item to the eBay shipping address scam is sneaky. I probably would have been nice and said yes like a dumbass.
Great information. I am so glad you put this information out. It is terrible every system gets scammed but your information and guidelines are crucial and eye opening. At least for what to be aware of. Thank you !!!!!
I always call a scammers bluff to the full extent of the law. After that they are blocked. I never give partial refunds. Telling them to send it back to get a refund usually brings out the truth and sends them into a tizzy of "i want to keep it though....waaaahhhh" This one buyer went into a crazy rant how they were would loose hundreds of dollars to take time off work to go to the post office. He ended up going postal, regardless....so yeah.
So, I am currently dealing with my first scam artist. She is claiming I sent her a Vera Bradley bag that was different from the listing. The pictures she sent me were of a different bag (similar, but different). She is demanding (rudely and aggressively, of course), that I refund her the money for the bag, the shipping costs, and the return shipping costs. So, this many be a stupid question, but I'm not an experienced eBayer: If I want to do the return, what is the proper protocol? I send her a message saying, please send me the item back and then I will return your money? And do I have the right to demand she send it back to me first? Because I just want all this done with. I've already involved eBay, but I doubt it will go in my favor.
@@heycarrieann - Hi Carrie. Sadly she will probably send you the other bag. Have you called her and talked to her on the phone? I would record the call as well as putting a summary of what was said in the eBay report. I have a feeling that she is a habitual returner or she's a newbie with little to no feedback. Feel free to reach out to me if you'd like.
I have a quick question I literally sold my first few items and shipping is taking a lot longer than expected buyers are wanting refunds BUT the items are already shipped out how or what should I do to not lose out on money? Should I pay for them to get a return label and return the item back to me.... that is once they receive the item of course or will eBay refund them before I even get a chance to do that
A 20% restocking fee applied to returns is mandatory in your description now that ebay has removed the restocking fee option. That stops buyer's remorse returns in it's tracks.
I'm not a seller, but as someone who's messed with an email scammer for fun, communication might help. Talk to them in an attempt to work things out. It'll take patience though. Keep your messages with them strictly on eBay, staying as calm and in control as you can. Stay on topic and keep it professional. Even if they get abusive. The scammers will either get impatient and slip up revealing their intent to scam, or drop it to keep from getting caught. Either way, you'll have a record of everything that was said all stored in eBay's messaging system. If they get obnoxious and abusive, it will all be there in your messages which can be reported, i'm sure. You're supposed to "play nice" in eBay communications by their own rules. Do NOT get angry with them in writing. You'll come out looking like the professional if you stay calm. Let them show their true nature and hopefully it will help back you up and save you some money. I'm a buyer and I hate seeing a lot of you being scammed.
i think thats quite right though, And everybody but the seller would agree, because you cannot see the item, and a photo and a sellers description dosent always give you the whole account. As both a buyer and seller i agree with returns. Ive always said, the only item up for discussion on a open case is who pays the return postage.
You tell them that you're opening a case with the courier service, and then proceed to actually do just that. I'm not sure about other services, but the USPS will mark a parcel as "empty box delivery" if it is indeed empty through shipment.
I sold a watch, buyer claimed it was defective and asked for $100 refund . He bought a 400 worth watch for 250 already! I knew it was just a resetting issue so I fought. I convinced him the watch to send back to me after 8-9 email exchange. Finally he agreed to send watch back, there was nothing wrong with the watch as I suspected, I resetted it and sent back. So, sometimes we as sellers need to fight otherwise EBAY would become scammers’ heaven.
I mainly switched from ebay to facebook marketplace. That was all the deals are in person, face to face for cash. No fees (yet) and I stipulate to the buyer that this is it, once they hand over the cash, the deal is done. Thanks for the video
And as a woman, I won't do face to face exchange, because 1, I don't want some stranger to know where I live & 2 they could attack me & just take what they want. Or just as bad, when we meet they try to take advantage by playing "Let's make a deal" to get a discount. It's dangerous to do that any way you look at it.😕
You don't have them go to your house, you meet somewhere very public like a coffee shop, somewhere you know has cameras, don't meet them at their car, if they try to play make a deal just leave, move on, sometimes sales fall through. But this way is WAY better than sight-unseen and all the hassle that eBay sellers/buyers can deal with when it comes to scammers online.
Into Light: So true! Even if you were to meet during the day at a business who is to say that they don't follow you home! I would much rather do all of my selling online where there is no face to face. If I have to pay fees and shipping to feel safe I am all for it!
I was recently scammed. I had a return on a vintage sport jacket. The buyer said he received it damaged. So I accepted the return. He sent me back a dvd movie instead and Ebay was on the scammer side... this is so unbelievable.
I was about to start selling my massive collection of books but now I’m scared. I was scammed out of a brand new DVD a few years ago by a lady who kept making up excuses about returning the item (my mom died, my kid is sick, my other kid has Down syndrome, my dog is sick, my car, my job, blah blah blah). I cut her slack for a while but then she closed her account and eBay was no help.
Just don’t sell to people with less than like 10 ratings..record and take pictures of you giving it to the post office that’s way if you ever get scammed you have evidence.. Sell books that don’t cost too much at first that way you’re more comfortable using it. I’m not an eBay seller by the way I just watch a lot of people who selll on eBay I’m thinking about selling soon but I won’t be selling anything more than 100
Don’t be scared to sell on ebay I started last year I’ve not been scammed once I’ve been very diligent in my process of selling goods and uploading detailed images of the items I’m selling and especially uploading an extremely detailed description of it and always send the items by recorded and tracked delivery I’ve also been buying from sellers for years and had my first bad buyer experience just this year
I already changed my current listings I have for new items when I recently revised them just to add in the description that this is a factory sealed product collector's item, is this right??
I sold a gi joe toy on ebay.i had accidentally over looked one broken tab on the toy. The buyer contacted me and said "hey you didnt mention the snaped tab" i said " my bad , what can i do to make it right" he said " you just did" and left me posative feed back.
When I started selling back then on 2017, got scammed pretty much every time, due to the fact that I was selling intangible item (without shipping) and they would 'always' get away with excuses such as unauthorized purchase and item not received.
Thanks for the head ups information. I'm about to start selling on eBay ( just to make a bit of spare cash) t. I didn't know ebay was this bad. Now im not so sure.
Step 1: Leave eBay. Step 2: Don't use PayPal Step 3: Stay safe and don't bother these big idiotic companies who can't see true from false. RULE EVERYTHING - NO MIDDLE MAN.
Exactly right, theres no protection against scammers at all and it basic fraud that e bay allow to happen. Avoid e bay, there's other selling pages that work so much better.
I have had dealt with a few scams that you mentioned, one of the common ones being "item not as described" on brand new items in perfect condition with original manufacturer tags still attached.. one opened a claim that said the item wasn't as described, what stood out as a scam is that they refused to send pictures or even a reason to back up their claim.. and like suggested, I blocked the user but come to find out they pulled the same crap under a different user name and digging deeper they had 20+ accounts all with the same U.S. shipping address.
I haven't sold in Ebay for over ten years. I only buy items. I recently considered selling again. Listening to you guys makes me want to NEVER sell again. I can't afford to "take it on the chin."
most people find if they protect themselves , they are covered. Ebay have strict policies, which if you follow, you are protected. people, dont bother themselves to read up on them, act outside the policy, and cry fowl! Sometimes you will get errors, thats just life. every person or company make them. but most people enjoy ebay. and if used correctly, its a great platform.
@@bollockchopmitchell3281 That is the most idiotic comment I've ever read!!! Do you work for ebay or were you dropped on your head repeatedly as a child?!? I truly believe I am now "stupidier fo haffing red dat komment".....ebay will F@CK the seller up the A$$ every time without the courtesy of a reach around, and do you want to know why....cause they want to be Amazon! So try to focus and pay attention here Einstein, because I going to give you a little tip about ebay's and their strict policies...I hope you're wearing your helmet because here we go...ebay doesn't follow their own policies, most ebay CSR's and managers don't know their own policies!!! And one more thing Professor, have you even read the seller protection policy? I have and it's almost, not quite but almost as big a crock of BS as what you spewed!
I also never give discounts. Don't like it? Ship it back, ill resell it.I mark my items too, photograph everything, etc. If you switch items on me, they are discretely marked and photographed. I will show that evidence to ebay. One idiot tried this shit on me. Bought a video card, said it doesn't work, and wanted a 75% discount. I said hell no, send it back. He did, one of the caps was broken off. The card was packaged extremely well, and the shipping box was undamaged. He broke it off to get a discount. I resoldered it back on, tested and resold the card. I even got the shipping back from ebay and idiot had to swallow the shipping costs. Screw these people. Ebay ALWAYS sides with me, because i am detailed and always have photographic evidence with dates, time and i mark my items in hidden non damaging spots to make sure the actual item comes back. Its all photographed as well. A red touch up paint dot works well.
Kudos to you I do the same exact thing I put ID marks on all my items in discrete locations. I even take pictures with the shipping label in the background of what I'm shipping especially when it comes to fragile ceramics.
Phil Castora its a crazy world out there, have to protect yourself. Scammers decided ebay is the perfect place to get stuff for free. I've been a member since 2003. I am not gonna deal with scammers, i am gonna win
I thought I was the only one! I love getting them to incriminate themselves like hey I got the item about to approve the return but I need u to confirm that you sent everything back as it was to you. Arrogant fucks always say yes. Another great trick was holding onto tracking #s w/o directly uploading. Can't count how many times I seen a item delivered just to get a message 2 days later with dude asking angrily where his shit is. I say omg I'm so sorry u haven't received it yet? Just assuming there was no tracking. Best part was once they do that which is the easiest/laziest way then they can't pull the not as described bs. But that's gone now too.
Vampire_born_in_2006 ironic how i put 4 of these scammers in their place with the help of ebay and paypal. Honestly, sounds like you never sold a thing on ebay and have little idea of how to protect yourself🤷🏻♂️
If it's not busy and its the USPS you can ask if you and open the item at there counter before you ship. USPS counter is under video surveillance also you can ask on a return item if you can open box at there counter, if USPS cooperates and the scammer sent you a damaged or different item all together you can file a report to the post master general. If the transaction is across state lines this is Mail Fraud which is a federal offense. I heard this from a video on TH-cam they had a small Post office that would help them.
New ebay seller here. Within the last week I've had two different people claim they did not recieve their item. I always use tracking with usps insurance. I asked them to contact their local usps and open a claim with them. Havnt heard back from either one...
First rule is, do not contact ebay through automation or chat. Get on the phone and talk to a person. If you get an Indian call center that speaks broken English, hang up and call until you get an American or Ireland call center. The Irish are awesome.
LOVE the JP SHIRT!!! I've been scammed and I am a small time seller of toys and collectibles so you'd think...WHY???? Why would anyone scam me? But they do! And eBay SUCKS when it comes supporting the Seller! Regarding the "change of address". If the buyer claimed "they moved" or it is "a gift", make the buyer go in and change the address themselves before you ship. I went back and forth with a buyer who had not entered the correct zip code but I refused to ship until they fixed it! Regarding Damaged or Not As Described...ONE TIME!!! I received photos of something that was "damaged" and it wasn't the item I sold! AND...I could not get eBay CS to believe me!!!! I just about had a nervous breakdown over a $10 sale...not because of the money!!! BECAUSE OF THE PRINCIPLE! eBay believed them when CLEARLY it was NOT the same item that was in my LISTING PHOTOS! I don't usually "plug" my videos...but I was just hit with the Russian Scam! th-cam.com/video/dyqTrhuXgi0/w-d-xo.html I managed to catch it in time BEFORE I refunded them!
I feel that I am being scammed buy a seller ! Couple months ago I bought a kitchen mixer off ebay au. When it arrived, i found it not as described at all! It was supposed to have a whisk included which was not, and it was made from such cheap soft plastic that you couldn't attach the mixer to the stand. The seller sent me a return label, I repacked the mixer exactly as it came and sent it back. About a week after mailing it back, lost the tracking number given to me from Australia Post, think I threw it out without thinking I would need it, and on messaging them through Ebay, found that they are denying they even received the item back. Since then they have been asking me if I was sure I returned it and how was it packed and could I look for the tracking number ! Also saying they will look through their returns etc etc. It was for $48.00 otherwise I would just forget it. So it looks like I'll be going to Ebay to have it resolved. Arrrghhhh. Dishonest people suck !
I recently had items on auction. 1 item I got a offer for it, so I accepted it. Buyer never paid. Another item sold for minimum bid price, buyer also never paid. So I believe there are people that might be selling the same thing, they basically force your actions off the market to remove competition. So be aware of first time buys with no ratting.
Scrutinize sellers==There is a catch 22 situation--people like me will not buy from new sellers, so with fewer bidders they are likely to not get a good price. Some will bite the bullet and ship, others will not ship and not answer emails. Also, ebay has cracked down on drop shippers but I imagine there are a few still sneaking through. Report them to ebay, they are just a problem waiting to happen.
I bought a hefty paper shredder sold as new. When I got it, it was obviously used (tested) there were even lots of confetti paper in the box. When I unpacked it, it was broken. There was a crack across the top near the paper input slot, and it was supposed to sit on a small table sized frame, the front of which pulls out like a drawer. The frame was broken so the heavy shredding unit wouldnt sit on there at all, it was dangerous. The seller didn't argue and didn't want it back. He did ask me to photograph the issues which I did first. I felt pretty bad as it was a pretty costly item, around 70 dollars I guess, but closer inspection later revealed that there was missing packaging. I think there was a polystyrene moulding in the bottom of the box, and there should have been another at the top, after the product was packed in there. It was missing allowing it to move around in the box. This was from a seller with over 4000 positive feedbacks and negligible negatives. So it was not new, and it was damaged (they claim in transit but given the poor packaging, I am not sure) Goes to show you that you can't take anything at face value on ebay. It makes me mad when I work so carefully with things I sell, and most things I buy (new things anyway) are almost always well packed and perfect. Ebay don't help, I kinda feel they are only interested in the 20% commission (including the sister company's paypa share).
We brought two Tablet from this one guy, the charger cable wasn't charging so he told us we need a stronger 3a charger power port. We end up buying one. Then found out one charger cable was still not working. We explain to the seller, he was very keen to send us a new charger cable. The seller will have to lose more money just to send another cable and he didnt even ask us to send him back the faulty one. He seems so honest so we didn't want him to send us a new one. we gave him all 5 stars
In all the times you both recorded a returned item when the seller was a scammer did the video alone win you the case? What percentage of the time? They say there is the you sent the wrong item/not as described scam like he explains with Mario but where the buyer sends back nothing at all or something else completely.One example was someone bought some samurai swords put not as described and the buyer sent the seller a box of sticks with tracking. Plus the buyer scam where they claim you sent them nothing at all? How do you protect against that? Do you record yourself packing each expensive item? The global shipping program is supposed to protect sellers.Cant we just do all our shipping to there even if it supposed to go to another state in USA? I do not know if the ebay facility in Kentucky takes photos of the items we send but they claim they will protect us as sellers and any expensive item I would rather they ship it to another part of USA for me.This way the you sent nothing/not as described/wrong item scams should all fail? Thank You to both of you and anyone who replies.
I use a ultra violet marker pen to mark the item next to the Serial Number I video tape it that the mark is visible and it goes into the box with the shipping label clearly visible. Then I always ask for a receipt if I use a drop off. If they return it as non functioning I do the video log like you described from mailbox unboxing and UV ID.
It seems you make more money as a buyer than as a seller
rubbish, i buy loads, and 1 in 3 sellers scam, or lie to upsale.
I’ve been telling my husband that for years...LOL!
The whole idea of the video dude is be to be a informed SELLERS! Avoid SCAMMER/BUYERS that steal your $
I sold on EBAT for many years and just got tired of the ever changing anti seller rules that eBat could come up with.. Then stopped selling on eBay over 4 years ago. Just got fed up with the hassle!!
lol yepp i made a lot money buying from ebay and selling it at my retail shop lots of fat profits hahah
Just the fact that people do this kind of stuff shows how bad the world is and what kind of people live on the earth !
You are so right. My friends tell me that there is GOOD in everyone. That is BS.
There are certain names when i see on the shipping label i know im going to have problems
@@MrKudmar whst?
Chill, $10 scams aren't the evil in this world. The banks are robbing the whole world, creating wars and lifedestructing debts...
@@kapliger Of course the scammers are evil, stop pretending otherwise.
Sellers shouldn't have to take getting scammed on the chin or as part of doing business. Sure it may happen in life but it happens all too often on eBay and they need to do better all the way around.
@Eric Choi My family is in the jewelry business and at one point there was a company that (tried) to have their diamonds sent to us for local customers to come in and view them in a real store. For obvious reasons we declined to participate...we sell OUR diamonds. But that would be one way to have better protection for your sale, send it to certified showrooms.
my attitude exactly! read my comments about this - i go into a little detail on Why laying down and giving in to scammers should Not be the recommendation to other newer sellers.
I'm all worried now because I sold unopened iPad but haven't shipped it yet because payment hasn't been posted. start watching videos like this.
@Sarah McGuinnes she said they should not have to take it on the chin did u read comment wrong she is saying ebay needs to help with this. She says she knows it happens in life but it happens too much on that site and is not being monitored or felt with properly ...I agree.
@Adele what was the item that sound awesome
I mostly am a buyer on ebay (sold only three items), but only once did a seller try to scam me out of $5900.00. Bought and paid for a luxury massage chair and the seller kept putting off shipment/delivery, and even offered lots free extra's as compensation for the delay. What they were really trying to do is delay shipping long enough that it went past the buyer protection period so that I could not file a claim with ebay. I filed my claim with about four days left and my money was refunded as the seller had never shipped the item.
Shape: maybe that was my first Ebay Seller. So Shape, you must be nice guy too!
NEVER SELL A HIGH VALUE ITEM TO A FIRST TIME EBAY BUYER!!!!!!!
I’ll take your advice
Why you say that
Learned the hard way...
Why venom?
Recently someone scammed me of $190 including free shipping back and forth and they had 4K+ reviews. He was able to exploits listing mistakes on my part. I sold two items and only listed one in the images. I tested both items before I packed them and the person claims they didn’t work or power on. It’s terrible that people always have to find a loop hole. I learned a major lesson in listing descriptions and no more refunds ever.
I just lost an eBay case today and the buyer scammed me out of a brand new pair of jeans. And this guy only lives 5 minutes from me! He claimed that the package had been tampered with and instead of the jeans that I sent him in the package was a different pair of pants! I have 15 years selling on eBay with 100% feedback and this guy is on eBay less than a month with only 1 feedback and he wins the case!!! They say it was our of his control. Well all he did was switch out the pants! I am pissed! 15 years with them means absolutely nothing! I even had to pay for the return shipping !! So basically he stole a pants from me and on top of that I had to pay for him to send me a crappy old pair of pants! Ugghhh! I'm so frustrated with eBay and that is why I would never sell a high prices item on ebay!
The Sweet Hamster Life Did you put him on your BBL? I would tell the Police about him.
There's plenty you can do if he lives 5 minutes away from you..
Well said. Been there
The Sweet Hamster Life wow! This is bad. I can’t believe these thieves are just getting away with this so easily!!!! What the heck
mail fraud is a federal crime !!!!!!!!!!!!!!!!!!
If you keep giving discounts then the scammers will continue the behavior. Never give them discounts-always have them send it back. You'll pay for shipping but at least the scammers don't win. Only sell to people who have high feedback
but, they can send back something different , or break the goods, i would advise each person to do as they can afford,.
bollockchop mitchell If you have proof of the weight of the package you can use that against the scammer if he sends something different
An old man once told me that offering a discount because the item didn’t fully meet their expectations is a renegotiation after the sale. Agree, don’t condition buyers into nitpicking your item and getting a discount.
@Batman DKN yes .. but if you shipp to different country You must pay shipping returns.
Wait, could I get scammed even if I put no returns
This is because Ebay stupidly changed the ability to leave negative FB on buyers. They need to restore that option. I have however gotten ebay to remove negatives every time its happened.
Yes! If Buyer can leave negative feedback for Sellers, Sellers should be able to leave negative feedback for Buyers! It's a two party transaction.
The Hamster Wheel be cautious!!!
100% Accuate
Yes I had a buyer contact me before the sell asking if I combined shipping on some pottery items. I told him I would combine 2 items in a $15 priority box but more than that the items were likely to break. So he bought 3 items and after the sell wanted me to rewrite the offer for 3 items with $15 shipping. I refused to change the description of sell and he threatened to give me negative feed back if I did not. So since no money had changed hands I just cancelled the deal. Can't give negative feedback on a deal that did not finalize. Reported him to eBay and they gave him 3 black marks as a buyer for each item.
I don't know if this policy changed recently, but a scam buyer won a bid with a newly created fake account, and before he paid threatened to leave me bad feedback if I didn't ship to an different address than the one on his account, and also said he couldn't pay me until AFTER he got a tracking number. I canceled the order, and he left negative feedback. Ebay refused to remove it even with the message proof I sent.
I recently sold a painting for $900, had a special crate built to ship it in, shipped ups insured and the buyer claimed the painting had a tiny chip in the paint and wanted a refund.
I did not offer refunds in my listing and the buyer knew this, I corresponded through eBay and they sent me a very deceitful email that basically said that they demanded a refund, eBay already checked the box that said I would agree to this and you could not offer any other solution, when I tried to exit the email (in ebay’s correspondence system) it then acknowledged that I agreed to the refund.
I was pissed off and called eBay to resolve this, I was routed to a call center in the Philippines where the person speaking to me spoke very broken English and did not understand what I was trying to tell her happened. After about an hour of this getting nowhere and then speaking to a supervisor who spoke slightly better English, we got nowhere.
The customer said to me they left the painting on the front porch for 3 days while he went fishing, it was below freezing each day.
There is a lot more to this story but not enough time here, in the end eBay sided with the customer, I lost $900 and the customer has not returned the painting. PayPal already reversed the money without due process or hearing from me.
I have sold on eBay for 18 years and have 27,985 feedbacks, all positive
so putting "no refunds" in your listing effectively does nothing, correct? what's the purpose of it then exactly? im new to selling so im rather confused by this. if this is the case, why doesn't ebay just make every seller automatically offer 30 day returns?? lol
do you have any tips at all? cant believe somebody with 27k 100%+ feedback would experience this kind of robbery lol.
@@yukoncorneliusthelegendhim9751 It's true. I learned this the hard way also, though fortunately on a much less expensive item. You don't technically have to take the return, but Paypal reverses the funds from you anyway. Ebay is absolute TRASH. I don't resell as a money making venture, but was instead selling things of my own that I don't want/need and are of some value. After selling about 50 items, I have been screwed in some way or another on about 1 out of every 5. People winning the auction and falling off the face of the earth, people wanting to return things because of flaws that were both clearly described and photographed, people ignoring plainly described things like the size of a shirt, people wanting to "split the shipping cost" with me, people making offers equal to 5% of the starting bid/BIN price. If dealing with those idiots isn't enough, ebay then won't back you up and now there are more headaches like astronomical shipping costs, sales tax, low prices because everybody and their dog is running out to the thrift store to find stuff to "flip" and there is a surplus of items. It's not worth the headache.
Man guys you are making me scared af to try selling on ebay
it is scary..........
but there is money there you too. you kinda have to assume you'd lose some random money here and there. there are pieces of shits out there that will ALWAYS accuse you sending them wrong things even tho you don't even that item and never had it in the first place. then you got morons buying the wrong item then blaming YOU of sending them "wrong item".
general rule is you don't sell new expensive stuff on ebay. I deal with things under $100 a piece. thats about the most id risk.
I started a store,got overwhelmed with orders,fees,grouchy customers,scammers,non paying buyers etc. Closed store down,took a break now I sell 10 items a month and its been real flexible, I make extra pocket change and fees are low,might jump back into it though.lol
I've had pretty good results. I got burned once by a shitty buyer. For a few hundred bucks. But overall It's gone well. However ebay isn't exactly very transparent about their costs as they used to be. Before, years ago, you know exactly the listing cost as you went to list it. Now, it's sort of hidden.
Just had my first Scammer. I Sent the item and he says it's broken. Well it wasn't broken when I sent it and this is something that is made of heavy metal and would be very very hard to break. Now I gotta refund him £130.
Obviously have to be weary selling high value items to new users, usually I just say no buyers with less than 10 feedbacks. Been with ebay for 17 years never a problem.
When i get returns for expensive items i have them shipped to a local mailbox/shipping store that has a notary on staff. I open the package in front of them and if there is any issue i pay $5 to have the notary sign a statement describing the item/condition i received it
smart!
sounds like a business opportunity there....
No you dont
A notary public is only certifying that it was truly you that signed the document. They are not certifying that the document is true.
A buyer opened a return case on me for a very expensive vintage item that it was "inauthentic". All pieces were tagged and well known to that brand, in nearly mint condition. He swapped the key piece of the item for one in rough shape and kept an expensive accessory. EBay refunded him, paid him to rip me off with my own money. I appealed, what a joke that was, it's a temporary appeasement. I got a defect because I refused to give in to a scammer. I have tons of pics, placed my ad exactly as eBay advises. It did no good.
They MIGHT have given me half, but I would have to give free shipping to be eligible. Paying all the postal fees then become protection money, that's organized crime!
I bought something last year, she sent me an empty padded envelope. EBay sided with her because it was tracked and delivered.
Well you guys said if something you sell for less than 15 dollars and the buyer want to return it for whatever reason just refund him his money and let him keep it otherwise you have to pay for the return, well let me tell you what I did, I told the buyer if you want your money back destroy the item take a good picture that proves is the right item I sent and show it to me, It works one buyer said no I can't do that I said well I can't refund if you keep it, after a while it works.
great idea
Gotta try that one, might just work.
Holy fuck wow, thanks man!
woah!🤔😂
Genius.
A refreshing attitude. A few eBay sellers have put up TH-cam videos on how to deal with buyer scams. But they focus on how to make your store policies to avoid the scams, regardless of the problems such policies create for honest buyers. You guys seem to understand that "stuff" is going to happen, and it's a cost of doing business. We sellers need to focus our policies on what attracts and satisfies the 99% of honest buyers, rather than on the 1% of bad buyers. Thanks.
Thanks for this info. Just getting started selling on eBay and recently started reading about scams. Very discouraging to read how little eBay protects the seller and how easy it is for a buyer to defraud you and eBay is allowing it. Keep up the good work!
Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer.
When someone asks me a lot of questions about an item, I always check his/her flfo, that's saved me a lot of problems -
I block them right away if they have given other sellers a lot of negative feedback. And I base it on what they are saying, because sometimes negative feedback is called for.
Good video, thanks.
_"Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer"._
Agree! That's exactly what I also do.
OMG, I wish I would've known this. He had 134 positive reviews past 6 months so didn't bother to look at "feedback left for others". The buyer had scammed a lot of people including me recently. Sold 2 action figures for $700. He claimed the items are not as described and got full refund from stupid PayPal. Ugh! Thank you for this. Now I've learned.
" Also helps to always look at a buyer's "feedback left for others." Lots of negatives? That's going to be a problem buyer".
I second that motion.
Yes! I learned that tip too late and was scammed out of an expensive purse. Had I checked"feedback left for others" I would have seen all the negatives she'd left for sellers. The replies from sellers were calling her a liar and how they were ripped off. I would have cancelled the sale claiming item was lost.
Great video!
Here's a tip! Digital codes sent through eBay are not protected unless you ship a physical item! Do not message them a code, even if its through eBay messages! Either ship a physical game code card, or write it down on a piece of paper and send it. Always get tracking information. Happened to me, lesson learned.
thanks for the info. i personally would never let a buyer just keep an item. return it even for a loss, otherwise you are cheering them on to keep doing it. i've never been scammed but i did have someone buy from me with a stolen credit card and fake account. not knowing, i sent the item then ebay contacted me telling me the charge was disputed and was re funded. i contacted ebay and they covered me under buyer protection because the entire transaction was approved by them (payment received, valid account and ship to address etc.). i contacted the local police and gave them the address where the package was delivered to so they could check things out. i'm sure i wasn't the only one going through this. i always insure and track. signature required for higher value.
Ive never used e bay in my life, I was looking at this wanting to start but it's put me off for life
It's Ok to buy. After watching this I'm hesitant to sell.
@singing bird Selling what kind of items is safe?
You've got to watch the sellers as well. I bought a laptop and the battery compartment look like it had overheated and melted. This was not on the listing in the pictures or in description. If I had know about the damage I wouldn't have bought it in the first place. Fortunately, I was able to return it and get a refund. Just have to watch the sellers as well!
I think if you sell anything on ebay, to avoid refunds, get insurance on the sale price that way if it arrives broke the buyer has to open a claim with the shipper to get refunded.
@Dave Rodriguez if you sell 2k product this is Must to protect yourself and this 2k product..
In the UK, even with insurance, eBay forces the seller to refund and the seller has to make the claim with the shipper
Brooooo thank you sooooo much, I unfortunately I was in a scam and I realized that I was being blacked mailed! I fortunately won thank you guys
Here's the way that I got a return scam on eBay. I sold somebody an item. They got the item and claimed that it did not work as described. they open the case. They got a shipping label to ship it back and put it in a larger package it weighed more than what the shipping label covered. When it got to me with postage due USPS will not deliver. USPS ships it back to the original shipper which was my buyer. They not only got return rewarded to them they also got to keep my product. That was a $200 hickey. I complain to eBay and they said there was no way around their decision to refund my buyer.
Isn't that special
I'd ship them another box with some deposits from the local dog walking park...
That’s insane
@Sarah McGuinnes Works the other way round in Britain with Royal Mail. The label says (usually) 2 kilogrammes max. Post office will check the weight of the item and refuse to ship it if it is heavier.
You have to click “show shipping price” and the post office will check package before accepting it and it will never be sent out if the weight isnt right.
@@Scratchingforcash that was a yr ago. moving forward that was not as bad as the scam ebay is running trying to save the platform by FORCING all sellers into managed payments. I can not get any straight answers about when that will happen or how many sellers are like us that ALL of our transactions are done on paypal. ALL vendors, all deposits, all debits, payroll, EVERYTHING is all tracked on paypal. how do we get moneys from a bank account to paypal? not to mention the time factor for holding OUR money.
our sales have gone from the same a week 4 yrs ago to as 90 day totals now. i call it "RECORD" sales on ebay. record LOW sales we have not seen in yrs. other platforms have grown to where off ebay sells are more than on. after almost 17yrs and 100% pos. feedback...we no longer have a store.
I love how the most common piece of advice is “ take it on the chin “ and “ refund the buyer “. So true. eBay is a great place for many reasons but there policy’s are some of the worst
Sold an item just a few hours ago and almost immediately after I sent the invoice got a message from someone with a different username basically saying they will upload payment soon but can I send it to a friend with a different location as a surprise, blah blah blah. More red flags than May Day parade in 1980 Moscow.
We’ve had that scam before as well. Cancel any order under “Buyer asked to cancel” or “Something wrong with buyers address” cancel before the payment has processed. We’ll usually cancel within the first hour or so. Remember to add that person to your blocked list also.
NEVER GIVE A DISCOUNT ON EBAY. You get them to ship it back to you and full refund. Then ban then from bidding on your listings in future. NEVER GIVE A DISCOUNT OR THEY WILL DO IT OVER AND OVER AND OVER. PS you do not have to pay for the return shipping that is the buyers responsibility, at no point does Ebay force you to pay return shipping.
I put buyers that never pay on my BBL as well as people who ask too many questions.
That’s incorrect, not as described is a sellers responsibility. Return shipping on buyers remorse isn’t
they lie now..to avoid paying return shipping..the buyer all they have to say is item not as described doesn't match photos and ebay forces you to pay the return shipping just cuz they don't like it or they are trying to fck you by sending back something else..buyers abuse the buyer protection now.
WOW! That is the classic "my poop can not possibly stink" ...everything is case by case ... sometimes you might actually have sold a bum item....just because you failed to spot it does not mean it's not true! TRUE STORY...I bought a sealed box SUPPOSED to be a microsoft brand mouse....opened it up and there was some no brand clear purple used mouse in the box...so I return it OF COURSE ...seller calls me a crook and claims there is no way possible that could be ...but it HAPPENED! I have never been so humiliated in my life....I refused to shop at that store for over 10 years! They lost thousands of dollars of business simply by refusing to trust a proven loyal customer ...was a $29 mouse I bought for a $1200 laptop I picked up same store the day before....THAT was sheer stupidity on management's part....that woman just had the attitude I guess that all the customers with problems are liars and thieves....statistically most people are quite honest...
@Stooge Club 👏 Thank you. I'll repeat this. Never EVER give a partial refund. Anyone who does, does it for selfish reasons to protect their feedback, that scammer will repeat the scam over and over
I didn't know about the "factory sealed" bit...thanks for the info guys!
When I sold an old iPad, I took photos of the serial number on the back, just in case if the buyer returns, the item that I never sent them.
Video has some good points from you two but not everything you say is the right thing to do. I was recently scammed on a jacket I sold and the buyer claimed I sent him a dirty jacket (not as described on the listing) or that it got damaged on delivery. You guys say take it on the chin but I say fight it. I won my case and didn't have to give him a bigger discount or even accept his return or pay for it.
Definitely agree with you on fighting these cases. We just had a case close in our favor in regards to a vintage Arizona Jacket Patch. Scammer claimed the same type of scenario as yours. If more would fight instead laying down and taking it, maybe eBay would start siding more with the honest, established Top Rated sellers. Congrats on your win
They're selling switch video games for 3 times the value and claiming it's brand-new. Also , They take out the neat instruction booklets that should ad to the value.
Seller protection is a scam!
There is no seller protection
There is a Seller Protection. It may not mean as how you perceive it to be. But eBay will always help you gain trust that will encourage other potential buyers. Don't be discouraged. 😘
@frunches - you obviously haven't been done over by scammers. There is no seller protection, zero!
There is no seller protection at all. With my scammer I won the eBay case, I won the PayPal case, I even won the PayPal appeal. The buyer then did a credit card charge back. PayPal said they have my back and I should win. Well I lost. The credit card company sided with the buyer so he got to keep my item and get a full refund. PayPal charged me a $20 charge back fee too. So I lost money on the item, shipping cost, $20 fee, and I think the eBay fee as well. PayPal told me I can write off the loses on my taxes. Lol
@Ferdorski - yep I had a couple of local sellers set out to destroy my feedback. I was doing really well and I guess they wanted to kill the competition. They kept starting new accounts. My feedback had been perfect for years. Sellers are treated like shit, I had to stop selling, it wasn't worth the stress. My area in my city is full of criminals. Pick ups became a real concern, even though I was meeting them in a public place. One guy turned up and didn't even look at the item, studied me instead, then said it wasn't what he wanted and left!! He just wanted to find out who I was. And others where I was worried for my safety. The biggest security concern is without a PO Box (which I couldn't afford), eBay give them your address so you run the risk of being broken into at home. I just couldn't take that risk. My son lives with me and our security is paramount. Scammers can return an empty box and you lose your money and the item. They can return something months after purchase, use it and wreck it, then say it wasn't as described! It's bullshit. It's such a shit website. They don't care though. They want to get rid of the small sellers, turn it over to the Chinese. The Chinese have taken over Australia, they may as well have eBay as well. I refuse to buy from any Chinese seller on principle mainly because they are responsible for our high postage costs, but more I won't go into. Anyway, it's a shame and in time, everyone will leave
I am so done with selling on eBay! And your right I have had a lot of feedback exstortion and scammers totally not worth my time anymore!!
so what platform do you like to use?
@@annbiddy3460 all of them are basically the same, completely sided towards the buyer , and scammers can always get there money back
Well I was going to get a eBay business started, I don’t think I am now, lol 😂
letgo is good ive made close to 1000 dollars from shoes, video games, and stuff.....and i dont have to pay anyone for it....ebay taxes the seller and the buyer now....
Me either, it seems that ebay copies our judicial system where the criminals are treated leniently and rewarded & the honest victims suffer the consequences
😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹 😆 🤣 😂 😹
Wow... Just opened an account to sell and can't be happier I stumbled upon this! Many Thank for your time!!
@ 3:35 I'm glad you brought up shipping...i notice when I was buying electronics the shipping was very high almost 1/3 or 1/2 the item price. I just stayed off of eBay and brought or sold locally on craigslist.
Feedback, and history speak volumes to me.
Hello i know that i`m not an Ebay seller but i think it will be important to ebay as well I want to share with you something very important that my shop in Etsy been through last week, I sold products to a Belgian customer and I had the feeling that something was going to happen and I was not wrong, the customer got the products and then the "celebration" began. He claimed that the products were made of plastic and they were made of wood. I had to lose $300 just make him to leave my shop, and that was not the end So far this is just a general explanation He asked me to send him more free products and if I do not send him more products he will give me negative feedback (this is extortion by threats) until I went to the police and filed a complaint about extortion with threatening threats and the Japanese police file it to the interpol ,To continue handling the complaint, Etsy of course helped partially and removed the negative feedback but only partially, my shop went through hell but what does not kill you only make you strong , Keep the good work Bear
Can the police do anything in this situation though?
Also are you by selling wooden things on Etsy exposed to a lot of scams?
@@forloop7713 The police blocked his PayPal account that about it nothing more than that , Etsy ? yeah well as you said piece of ****** we are dealing right now with Etsy fees it was 5% now its about 18% so i building my own web store , please stay safe and take care my friend , Bear
I have done quite a bit of business on eBay .And I have had a few issues with what I have bought, and when I contacted the seller and so far every time they have offered me a partial refund and I have been more than willing to take the small but fair payment. But I still given the seller a good review. I hate that anyone trying to make a honest living has to deal with being scammed. It’s a sign of the times we are living in.
You guys should have a National TV show--great stuff and you are really good speakers. Great delivery...
Just had a scammer saying “damaged” didn’t give any response when I asked in what way it was damaged. It was a collectible figure, brand new. We photograph every item pre-ship, in box, etc, labeled, etc. The person then gets the return damaged label, and I check tracking, it says “undeliverable”. I call USPS, post master calls me and asks what I sent them, I told him dimensions and weight from the original label. He said “No, this is a flat padded envelope, with a slap sticker on it, where they put a different address.” eBay still refunded them, we have a police report open, and eBay is going to manually refund but they’re eating the losses. Makes me wonder if I should eat it as a cost of business but I have since blocked all buyers with less than 5 reviews. It’s always a zero feedback buyer who commits this fraud, and it is mail fraud the post mater told me.
Wrong.... Even with tracking, ebay still refuses claim.
If the tracking number shows as delivered, their item not received case is immediately closed in your favor.
If you refuse returns and refunds, surely this will give you negative feedback
@@nedkelly2035 completely true, I have probably a dozen of them a month on average.
If the tracking shows green checkmarked delivered, you can have their item not received case close in your favor immediately.
if people could get their money back just by opening a claim saying they never received the item with no proof, e-commerce wouldn't work. Think about it
@@nedkelly2035 before you respond, know that I have an anchor store and I sell around a thousand items a month. It's what I do for a living, it's my day-to-day
@@nedkelly2035 if the status of the package is delivered, they have no grounds to file an item not received case. The transaction has been completed and the seller has fulfilled their responsibility. That is 100% fact, and part of seller protection.
By your logic, every last buyer could just say "oh I didn't get it", regardless of what the tracking number shows and get their money back. E-commerce wouldn't have lasted a month if that were the case.
This is such a helpful video..to be able to hear this knowledge. And notbhaving to deal with everyone if these things like shipping to other homes aside from paypals address..thnx
This makes ebay look so shady. The seller gets scammed, has to give back a full refund to the scammer and pay for return shipping. And if the returned item is not the original item, the seller has been scammed again. I wonder if ebay keeps the small fee they take from your profit or if it gets refunded back to the scammer too?
It is shady
@@JannelleCT Same, but sometimes the buyer will say the item is not as listed to scam you, which means that you will have to pay for shipping back :(
I sold a Trijacon Rifle Sight a while back and two weeks later they filed a claim claiming it was the wrong item and eBay told them to send it back and refunded the $1300+ they paid for it. All I got back was an empty box. They shipping weight on it was a pound and half lighter then when I sent them.
I fought it and lost until I took it a step further ...
I had to go to WC3 (the FBI internet crimes division) and filed a complaint and then provide it to eBay to get my money back
When listing your items never have the listing end on a friday or saturday too many come home from the pub/bar drunk and start bidding on things only to regret it the next day and refuse to pay, save yourself a bit of hassle.
I have no problem with legitimate returns but I just can't stand those scammers! I sold a carrying case for my son a few months back. It was for a game system. The case was brand new and hadn't even been taken out of it's plastic. I shipped it to the buyer and 2 weeks later they opened a not as described case saying the zipper broke! The case I got back was covered in pet hair and was obviously WAY older than 2 weeks! Of course eBay took the buyer's side! That would not have hurt so much but it was an $80 item! My son had to suffer for that, he got back junk and just had to throw it away. I bet without a doubt they had one that was broken by their own carelessness and they shipped back theirs only to keep my son's brand new item! Hell has a special place for those type of scum! Sorry...I am getting off my soapbox now! :)
then dont sell on ebay, i'm a seller and understand scams happen, sellers scam, buyers scam, postman scam, the whole world scams. Ebay offer money back, as a seller you have to know this, which means ebay will side with the buyer in 99% o cases. don't blame ebay, blame scammers
bollockchop mitchell I have purchased 2 products from eBay.com but I haven't got the product yet so I want to get back my money but I have not got my money back yet. I sent message to the seller to refund my money but the seller don't respond. eBay.com do have any customer service no. For India? But I searched for that but I won't get it. What to do?
Joann Smith that's because you need to take detailed pictures and even video. Always MARK your items to prove they are yours. Mark in a place that is hidden and doesn't cause damage. A red paint dot. Photograph it. You can prove its not the item you sent. I do this all the time with scammers. I always win
It makes me wonder if these scammers really understand who it is that they are taking from..the reason I shop on eBay is because I know it’s the average Joe like myself trying to make a living who needs my money compared to the Walmart’s of the world..I take every opportunity I can to avoid giving corporations my money. I look at the sellers profile to make sure of who I am giving my business to and if I do receive an item that’s not what I expected, and a low enough price, I just chalk it up as oh well, they got me but at least I know it’s not some group of people who have plenty already and are taking just to take...I once ordered an activation sim kit that came with the 30 day service card for prepaid phones. The listing clearly said this and I was smart and took a screenshot of it before buying. When I got the items which I ordered four of for my sons as well, I got the SIM cards out of one kit that all had the same sim number. I then googled the numbers and found out it was already in use! So, I emailed the seller and flat out told them I’m not one to give negative feedback cuz I also sell on eBay and as a seller, eBay is pretty hard on me with what I sell and conduct my business and this fraud would have me shut down on eBay for good. I do not want to give bad feedback or get any case opening because this would make them look so bad....and sent them a copy of the screenshot of before I ordered and a screenshot of the same listing number and that the listing had been revised since to show something completely different then what I actually ordered. This has happened a lot on eBay for me as a buyer...people selling shit that’s so not what they described and this makes me angry because it makes the rest of us look bad too...this scamming bs goes both ways and the dishonest people are making everyone’s lives that much harder because of greed. Remember who it is that you are doing wrong by...eBay is a good platform for the everyday person to make a bit of cash to keep their lives afloat...we aren’t corporations who actually need the loss to keep from paying in too much taxes...so any person out there willing to rip off another average person is just flat out soulless and evil. Take screenshots of the items before u make your purchase...it has helped me in several cases unfortunately yes, several scams being pulled on me...I can’t even imagine the extent of it in the whole spectrum.
@bullockchop Mitchell - Don't blame EBay? They are 100% to blame endorsing fraud and ripping off honest sellers. Get a grip
This video was very helpful and informative, keep up the great work!
Thanks for the tips guys. I sell comic books on eBay and I take great pride in making sure everything is described properly and shipped securely. I've been lucky and never had anyone try to scam me...yet. The not shipping the item to the eBay shipping address scam is sneaky. I probably would have been nice and said yes like a dumbass.
Great information. I am so glad you put this information out. It is terrible every system gets scammed but your information and guidelines are crucial and eye opening. At least for what to be aware of. Thank you !!!!!
I fear that this video will spawn more scammers.
It's time to block sooooo many of my buyers ahahaha
Will Much More Good than...otherwise
I always call a scammers bluff to the full extent of the law. After that they are blocked. I never give partial refunds. Telling them to send it back to get a refund usually brings out the truth and sends them into a tizzy of "i want to keep it though....waaaahhhh" This one buyer went into a crazy rant how they were would loose hundreds of dollars to take time off work to go to the post office. He ended up going postal, regardless....so yeah.
Amen, Wendy!
So, I am currently dealing with my first scam artist. She is claiming I sent her a Vera Bradley bag that was different from the listing. The pictures she sent me were of a different bag (similar, but different). She is demanding (rudely and aggressively, of course), that I refund her the money for the bag, the shipping costs, and the return shipping costs. So, this many be a stupid question, but I'm not an experienced eBayer: If I want to do the return, what is the proper protocol? I send her a message saying, please send me the item back and then I will return your money? And do I have the right to demand she send it back to me first? Because I just want all this done with. I've already involved eBay, but I doubt it will go in my favor.
@@heycarrieann - Hi Carrie. Sadly she will probably send you the other bag. Have you called her and talked to her on the phone? I would record the call as well as putting a summary of what was said in the eBay report. I have a feeling that she is a habitual returner or she's a newbie with little to no feedback. Feel free to reach out to me if you'd like.
I have a quick question I literally sold my first few items and shipping is taking a lot longer than expected buyers are wanting refunds BUT the items are already shipped out how or what should I do to not lose out on money? Should I pay for them to get a return label and return the item back to me.... that is once they receive the item of course or will eBay refund them before I even get a chance to do that
A 20% restocking fee applied to returns is mandatory in your description now that ebay has removed the restocking fee option. That stops buyer's remorse returns in it's tracks.
Craig805 yes, no longer a restocking fee is allowed
This was actually really helpful information. I appreciate you both.
I'm not a seller, but as someone who's messed with an email scammer for fun, communication might help. Talk to them in an attempt to work things out. It'll take patience though. Keep your messages with them strictly on eBay, staying as calm and in control as you can. Stay on topic and keep it professional. Even if they get abusive. The scammers will either get impatient and slip up revealing their intent to scam, or drop it to keep from getting caught. Either way, you'll have a record of everything that was said all stored in eBay's messaging system. If they get obnoxious and abusive, it will all be there in your messages which can be reported, i'm sure. You're supposed to "play nice" in eBay communications by their own rules. Do NOT get angry with them in writing. You'll come out looking like the professional if you stay calm. Let them show their true nature and hopefully it will help back you up and save you some money. I'm a buyer and I hate seeing a lot of you being scammed.
Thank you guys for the tips. It happens to me 3 times already. Now I learned the process . Thanks a lot
Even if you have item as is and no return, per eBay’s policy the buyer can still have item refunded through PayPal up to 180 days.
i think thats quite right though, And everybody but the seller would agree, because you cannot see the item, and a photo and a sellers description dosent always give you the whole account. As both a buyer and seller i agree with returns.
Ive always said, the only item up for discussion on a open case is who pays the return postage.
What do you do as a seller if a buyer receives there package and comes back to say the package was empty?
You tell them that you're opening a case with the courier service, and then proceed to actually do just that.
I'm not sure about other services, but the USPS will mark a parcel as "empty box delivery" if it is indeed empty through shipment.
I sold a watch, buyer claimed it was defective and asked for $100 refund . He bought a 400 worth watch for 250 already! I knew it was just a resetting issue so I fought. I convinced him the watch to send back to me after 8-9 email exchange. Finally he agreed to send watch back, there was nothing wrong with the watch as I suspected, I resetted it and sent back. So, sometimes we as sellers need to fight otherwise EBAY would become scammers’ heaven.
had a buyer saying he would have to leave me bad feedback because the item wasnt what he expected ..... glad you mention the extortion racket
Awesome information guys🔥🔥👌👍🏼
I mainly switched from ebay to facebook marketplace. That was all the deals are in person, face to face for cash. No fees (yet) and I stipulate to the buyer that this is it, once they hand over the cash, the deal is done. Thanks for the video
Not everyone has facebook. (like me)
And as a woman, I won't do face to face exchange, because 1, I don't want some stranger to know where I live & 2 they could attack me & just take what they want. Or just as bad, when we meet they try to take advantage by playing "Let's make a deal" to get a discount. It's dangerous to do that any way you look at it.😕
Into Light meet at a mall or something? I have dealt with lots of girls buying and selling games locally with no issues. Meet at a safe location.
You don't have them go to your house, you meet somewhere very public like a coffee shop, somewhere you know has cameras, don't meet them at their car, if they try to play make a deal just leave, move on, sometimes sales fall through. But this way is WAY better than sight-unseen and all the hassle that eBay sellers/buyers can deal with when it comes to scammers online.
Into Light: So true! Even if you were to meet during the day at a business who is to say that they don't follow you home! I would much rather do all of my selling online where there is no face to face. If I have to pay fees and shipping to feel safe I am all for it!
Ebay does not undsrstand that rhe sellers are Ebays customers and the buyers are the sellers customers.
Well said.
I was recently scammed. I had a return on a vintage sport jacket. The buyer said he received it damaged. So I accepted the return. He sent me back a dvd movie instead and Ebay was on the scammer side... this is so unbelievable.
I was about to start selling my massive collection of books but now I’m scared. I was scammed out of a brand new DVD a few years ago by a lady who kept making up excuses about returning the item (my mom died, my kid is sick, my other kid has Down syndrome, my dog is sick, my car, my job, blah blah blah). I cut her slack for a while but then she closed her account and eBay was no help.
Just don’t sell to people with less than like 10 ratings..record and take pictures of you giving it to the post office that’s way if you ever get scammed you have evidence.. Sell books that don’t cost too much at first that way you’re more comfortable using it. I’m not an eBay seller by the way I just watch a lot of people who selll on eBay I’m thinking about selling soon but I won’t be selling anything more than 100
Don’t be scared to sell on ebay I started last year I’ve not been scammed once I’ve been very diligent in my process of selling goods and uploading detailed images of the items I’m selling and especially uploading an extremely detailed description of it and always send the items by recorded and tracked delivery I’ve also been buying from sellers for years and had my first bad buyer experience just this year
I already changed my current listings I have for new items when I recently revised them just to add in the description that this is a factory sealed product collector's item, is this right??
THANK YOU!! Just ran into this
I sold a gi joe toy on ebay.i had accidentally over looked one broken tab on the toy. The buyer contacted me and said "hey you didnt mention the snaped tab" i said " my bad , what can i do to make it right" he said " you just did" and left me posative feed back.
Most people are honest.
When I started selling back then on 2017, got scammed pretty much every time, due to the fact that I was selling intangible item (without shipping) and they would 'always' get away with excuses such as unauthorized purchase and item not received.
Great video but I'm tired of letting this shit go.
I call Ebay scam bay
agree
Crooked Diane Abbott is scamming the UK.
Thanks for the head ups information. I'm about to start selling on eBay ( just to make a bit of spare cash) t. I didn't know ebay was this bad. Now im not so sure.
During these economic difficulties, I started my eBay business. This vid was def helpful.
Step 1: Leave eBay.
Step 2: Don't use PayPal
Step 3: Stay safe and don't bother these big idiotic companies who can't see true from false. RULE EVERYTHING - NO MIDDLE MAN.
Every seller or strore is a middle man unless you buy direct from the factory wholesale.
Exactly right, theres no protection against scammers at all and it basic fraud that e bay allow to happen. Avoid e bay, there's other selling pages that work so much better.
Wow it was ment to be .... i was just making my final plans to start my ebay business...
After hearing that i think im going to pass!
me too. I will use other methods
Damage limitation.
Tracking is so expensive when shipping low cost items. After fees! U make fuckal
Shaf Serious more like loose money
I have had dealt with a few scams that you mentioned, one of the common ones being "item not as described" on brand new items in perfect condition with original manufacturer tags still attached.. one opened a claim that said the item wasn't as described, what stood out as a scam is that they refused to send pictures or even a reason to back up their claim.. and like suggested, I blocked the user but come to find out they pulled the same crap under a different user name and digging deeper they had 20+ accounts all with the same U.S. shipping address.
I haven't sold in Ebay for over ten years. I only buy items. I recently considered selling again.
Listening to you guys makes me want to NEVER sell again.
I can't afford to "take it on the chin."
If ebay burns and dies I would be happy and the world would be a safer place.
most people find if they protect themselves , they are covered. Ebay have strict policies, which if you follow, you are protected. people, dont bother themselves to read up on them, act outside the policy, and cry fowl!
Sometimes you will get errors, thats just life. every person or company make them. but most people enjoy ebay. and if used correctly, its a great platform.
@@bollockchopmitchell3281 That is the most idiotic comment I've ever read!!! Do you work for ebay or were you dropped on your head repeatedly as a child?!? I truly believe I am now "stupidier fo haffing red dat komment".....ebay will F@CK the seller up the A$$ every time without the courtesy of a reach around, and do you want to know why....cause they want to be Amazon! So try to focus and pay attention here Einstein, because I going to give you a little tip about ebay's and their strict policies...I hope you're wearing your helmet because here we go...ebay doesn't follow their own policies, most ebay CSR's and managers don't know their own policies!!! And one more thing Professor, have you even read the seller protection policy? I have and it's almost, not quite but almost as big a crock of BS as what you spewed!
I GOT HELLA CONNED 8 DOLLARS FOR A DOWNLOAD 'LINK'
I also never give discounts. Don't like it? Ship it back, ill resell it.I mark my items too, photograph everything, etc. If you switch items on me, they are discretely marked and photographed. I will show that evidence to ebay. One idiot tried this shit on me. Bought a video card, said it doesn't work, and wanted a 75% discount. I said hell no, send it back. He did, one of the caps was broken off. The card was packaged extremely well, and the shipping box was undamaged. He broke it off to get a discount. I resoldered it back on, tested and resold the card. I even got the shipping back from ebay and idiot had to swallow the shipping costs. Screw these people. Ebay ALWAYS sides with me, because i am detailed and always have photographic evidence with dates, time and i mark my items in hidden non damaging spots to make sure the actual item comes back. Its all photographed as well. A red touch up paint dot works well.
Kudos to you I do the same exact thing I put ID marks on all my items in discrete locations. I even take pictures with the shipping label in the background of what I'm shipping especially when it comes to fragile ceramics.
Phil Castora its a crazy world out there, have to protect yourself. Scammers decided ebay is the perfect place to get stuff for free. I've been a member since 2003. I am not gonna deal with scammers, i am gonna win
I thought I was the only one! I love getting them to incriminate themselves like hey I got the item about to approve the return but I need u to confirm that you sent everything back as it was to you. Arrogant fucks always say yes. Another great trick was holding onto tracking #s w/o directly uploading. Can't count how many times I seen a item delivered just to get a message 2 days later with dude asking angrily where his shit is. I say omg I'm so sorry u haven't received it yet? Just assuming there was no tracking. Best part was once they do that which is the easiest/laziest way then they can't pull the not as described bs. But that's gone now too.
doesn't matter if you make a photo, they can shit in the box and send you back and eBay will side with them, unless they did it many times before
Vampire_born_in_2006 ironic how i put 4 of these scammers in their place with the help of ebay and paypal. Honestly, sounds like you never sold a thing on ebay and have little idea of how to protect yourself🤷🏻♂️
I'm looking to buy 100 more chins so I can sell on eBay
166 scammer has watched the video and unliked this. Hate these ebay buyer scammers. Thanks for the video 👍🏼👍🏼
I'm glad I watched your video. I now rate selling stuff on Ebay right up there with be a landlord whose renters trash their property. Thanks.
Damn this video is sad. It should be titled how to scam ebay sellers....
eBay needs to let sellers rate the buyers. I don't understand this
This video has convinced me not to sell my stuff via eBay. Thanks!
If it's not busy and its the USPS you can ask if you and open the item at there counter before you ship. USPS counter is under video surveillance also you can ask on a return item if you can open box at there counter, if USPS cooperates and the scammer sent you a damaged or different item all together you can file a report to the post master general. If the transaction is across state lines this is Mail Fraud which is a federal offense. I heard this from a video on TH-cam they had a small Post office that would help them.
New ebay seller here. Within the last week I've had two different people claim they did not recieve their item. I always use tracking with usps insurance. I asked them to contact their local usps and open a claim with them. Havnt heard back from either one...
First rule is, do not contact ebay through automation or chat. Get on the phone and talk to a person. If you get an Indian call center that speaks broken English, hang up and call until you get an American or Ireland call center. The Irish are awesome.
LOVE the JP SHIRT!!!
I've been scammed and I am a small time seller of toys and collectibles so you'd think...WHY???? Why would anyone scam me? But they do!
And eBay SUCKS when it comes supporting the Seller!
Regarding the "change of address". If the buyer claimed "they moved" or it is "a gift", make the buyer go in and change the address themselves before you ship. I went back and forth with a buyer who had not entered the correct zip code but I refused to ship until they fixed it!
Regarding Damaged or Not As Described...ONE TIME!!! I received photos of something that was "damaged" and it wasn't the item I sold! AND...I could not get eBay CS to believe me!!!!
I just about had a nervous breakdown over a $10 sale...not because of the money!!! BECAUSE OF THE PRINCIPLE! eBay believed them when CLEARLY it was NOT the same item that was in my LISTING PHOTOS!
I don't usually "plug" my videos...but I was just hit with the Russian Scam!
th-cam.com/video/dyqTrhuXgi0/w-d-xo.html
I managed to catch it in time BEFORE I refunded them!
Been screwed a number of times on selling Comic books. eBay always sided against me. Really soured me to selling on EBay.
I feel that I am being scammed buy a seller ! Couple months ago I bought a kitchen mixer off ebay au. When it arrived, i found it not as described at all! It was supposed to have a whisk included which was not, and it was made from such cheap soft plastic that you couldn't attach the mixer to the stand. The seller sent me a return label, I repacked the mixer exactly as it came and sent it back. About a week after mailing it back, lost the tracking number given to me from Australia Post, think I threw it out without thinking I would need it, and on messaging them through Ebay, found that they are denying they even received the item back. Since then they have been asking me if I was sure I returned it and how was it packed and could I look for the tracking number ! Also saying they will look through their returns etc etc. It was for $48.00 otherwise I would just forget it. So it looks like I'll be going to Ebay to have it resolved. Arrrghhhh. Dishonest people suck !
I've been selling on eBay for over 20 years. Speaking as an experienced seller, this is all very good advice!
have any other tidbits to add? :)
I recently had items on auction. 1 item I got a offer for it, so I accepted it. Buyer never paid.
Another item sold for minimum bid price, buyer also never paid.
So I believe there are people that might be selling the same thing, they basically force your actions off the market to remove competition.
So be aware of first time buys with no ratting.
Scrutinize sellers==There is a catch 22 situation--people like me will not buy from new sellers, so with fewer bidders they are likely to not get a good price. Some will bite the bullet and ship, others will not ship and not answer emails. Also, ebay has cracked down on drop shippers but I imagine there are a few still sneaking through. Report them to ebay, they are just a problem waiting to happen.
I bought a hefty paper shredder sold as new. When I got it, it was obviously used (tested) there were even lots of confetti paper in the box. When I unpacked it, it was broken. There was a crack across the top near the paper input slot, and it was supposed to sit on a small table sized frame, the front of which pulls out like a drawer. The frame was broken so the heavy shredding unit wouldnt sit on there at all, it was dangerous. The seller didn't argue and didn't want it back. He did ask me to photograph the issues which I did first. I felt pretty bad as it was a pretty costly item, around 70 dollars I guess, but closer inspection later revealed that there was missing packaging. I think there was a polystyrene moulding in the bottom of the box, and there should have been another at the top, after the product was packed in there. It was missing allowing it to move around in the box. This was from a seller with over 4000 positive feedbacks and negligible negatives. So it was not new, and it was damaged (they claim in transit but given the poor packaging, I am not sure) Goes to show you that you can't take anything at face value on ebay. It makes me mad when I work so carefully with things I sell, and most things I buy (new things anyway) are almost always well packed and perfect. Ebay don't help, I kinda feel they are only interested in the 20% commission (including the sister company's paypa share).
We brought two Tablet from this one guy, the charger cable wasn't charging so he told us we need a stronger 3a charger power port. We end up buying one. Then found out one charger cable was still not working. We explain to the seller, he was very keen to send us a new charger cable. The seller will have to lose more money just to send another cable and he didnt even ask us to send him back the faulty one. He seems so honest so we didn't want him to send us a new one. we gave him all 5 stars
This is like “how to scam 101” for future scumbags looking to get into scamming people, a crash course video of what works and what doesn’t.
In all the times you both recorded a returned item when the seller was a scammer did the video alone win you the case?
What percentage of the time?
They say there is the you sent the wrong item/not as described scam like he explains with Mario but where the buyer sends back nothing at all or something else completely.One example was someone bought some samurai swords put not as described and the buyer sent the seller a box of sticks with tracking.
Plus the buyer scam where they claim you sent them nothing at all? How do you protect against that?
Do you record yourself packing each expensive item?
The global shipping program is supposed to protect sellers.Cant we just do all our shipping to there even if it supposed to go to another state in USA?
I do not know if the ebay facility in Kentucky takes photos of the items we send but they claim they will protect us as sellers and any expensive item I would rather they ship it to another part of USA for me.This way the you sent nothing/not as described/wrong item scams should all fail?
Thank You to both of you and anyone who replies.
Also make sure to always look at the buyers feedback before selling to them
I use a ultra violet marker pen to mark the item next to the Serial Number I video tape it that the mark is visible and it goes into the box with the shipping label clearly visible. Then I always ask for a receipt if I use a drop off. If they return it as non functioning I do the video log like you described from mailbox unboxing and UV ID.
Has this worked to protect u?