IT: Helpdesk (Understanding A Ticket System Jira)

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[@eumoto2683]

Thanks for the uploads man. Youre really helping starting IT lads out there

[@KevtechITSupport]

No problem 👍

[@doseofmotivation3860]

Just landed my first IT Help Desk role with the help of your videos and your interview questions. Thank you so much for everything. The end goal is Cloud Security but so glad now my foot is in the door!! You are the best man thanks for all the videos!!

[@37Hulk]

Excellent video Very Informative keep up the Great work!!!

[@jackrhodes2009]

just want to add that detailed description helps other people to tell if the ticket should be high priority or not

[@KevtechITSupport]

Yep

[@drewgriffith1808]

Lets freaking go Kev! Another skill Added to the resume. Thank you brother for spending your personal TIME creating content for people like me trying to get in the door

[@KevtechITSupport]

My pleasure!!

[@cjmurray7892]

How’s your journey go?

[@danielcuevas302]

I appreciate your videos. Im starting my first job in IT at an MSP for ISP support at the end of this month. I have been studying your videos and trying to get familiar with the basics. My go to resource

[@KevtechITSupport]

Good luck on the new role. Nice work.

[@vishwas2382]

The best video I found on JIRA , clear explanation .. to the point . Thanks man

[@KevtechITSupport]

Np

[@edgarsi]

I love your stuff Kevin! Finding myself coming back to your videos again and again! thx for great content

[@KevtechITSupport]

Thanks Edgar.

[@emiljanozeqir6985]

Thank you Kev for taking your time to help others.

[@KevtechITSupport]

Cool 😎

[@shasharlene]

Gosh, this guy is great at teaching. Thank you!

[@judehanson]

This video is so helpful, direct to the point and easy to follow. Thank you so much, Kev for this useful and helpful video. Appreciate this a lot.
And for that, I’m your new subscriber 👌🏻😊

[@danieldelaney4830]

Thanks for the upload! Keep it up :)

[@dineshsolkampally2923]

Thank you Gentle Man....this helps a lot

[@abdoubadji5240]

You've been a lot of help. Thanks

[@monicadupree7928]

Thanks Kev. you really just helped me alot!! thanks for sharing your wisdom in tech. I feel more comfortable trying to learn jira now.

[@KevtechITSupport]

Cool

[@SMLJ_Attack]

Thank you for the upload ! I have like an interview for a job that requires basic knowledge on ticketing systems and this was very easy to understand !

[@KevtechITSupport]

Thanks

[@salvagelife308]

Great video, you are a beast with the training!!

[@KevtechITSupport]

Thank you.

[@boristheblad]

thanks for the content!

[@ALCATRAZxo]

nothing like being prepared before they train you, perfect video

[@KevtechITSupport]

Thanks

[@twana72]

Thanks Kev .

[@bluhazy]

Appreciate the vid once again kev! Thinking about booking a coaching appointment with you soon. Working on getting into I.T and learning alot! Obtained my A+ recently, got the free trial for Office 365 (devoloper) and went through the whole system. getting ready to do you windows server 2016 labs, then taking an Microsoft Active Directory Course with Lots of Labs included from CBNuggets as well as a PowerShell Course with lots of labs included! Last but not least, going to study for the CompTIA Server+. My goal is to skip Help Desk 1 and go Directly to Service Desk and then Jr. System Administrator afterwards. After watching your vids, I now know how important certifications and home labs are and how it can improve your resume and give you more to talk about in a interview. Thank you so much for your help once again! Hoping to speak with you soon.

[@grace_chi1857]

Hello @bluhazy. Please can you point me to where I can find all these labs you mentioned. Thank you.

[@VIgalayanna]

You explained so well, thank you!

[@KevtechITSupport]

Thanks

[@jacobmarren845]

Great Video!! thank you for the anxiety relief lol

[@KevtechITSupport]

Nice.

[@mhm6]

ty boss

[@princessamber2]

Thank you Kevin this video was really helpful :-)

[@KevtechITSupport]

Cool

[@jazzhead6392]

Thanks for this video !!! I haven't used Jira before ....

[@KevtechITSupport]

cool cool.

[@ethio856]

you are very helpful as always.

[@KevtechITSupport]

Thanks

[@VikramRajuR]

Thanks for the valuable video.

[@KevtechITSupport]

Thanks

[@karlaguerrero8421]

Thanks a lot !!!

[@KevtechITSupport]

Np.

[@johnczech7074]

Thank you Kev! Hope you're well!

[@KevtechITSupport]

Doing well, thanks.

[@olonzo2980]

Kev it = king 💯✊👑

[@KevtechITSupport]

thanks!

[@olonzo2980]

@@KevtechITSupport thank u brother 🙏🙏🙏

[@lertub]

Hey Kev,
Once again you r the man. But I don’t see the website in reference to Jura in your description. Thanks

[@KevtechITSupport]

It's in the description of the video

[@dipu555]

thanks buddy

[@KevtechITSupport]

Np

[@gabrieljuarez8840]

Jira is way easy than Snow.. I hope i can get a company that uses it JIRA. i am double
watching this video thanks, bro.

[@KevtechITSupport]

Cool

[@WildChild91]

I love the channel supper informative even when you have 4 yrs in the IT world a refresh is always nice.
I'm about to have the final interview to get a new job in another company and they asked how to disclaim a user before having a remote session with them.
any advise?

[@KevtechITSupport]

Disclaim a user? That question doesn't make any sense. I would ask for more information.

[@WildChild91]

@@KevtechITSupport I did not explain my self correctly.
I was referring to the warning or message to user before connecting to the pc.
Prior to our remote session be sure that your security is our priority we will access only to the necessary information with your explicit concent if you agree please save needed information before we remote.

[@KevtechITSupport]

@@WildChild91 you let them know the terms of agreement before connecting to the machine.

[@ematosjr]

Hi Kev, thank you for creating this video. Do you still have the PowerPoint for this video? Is it available for download?

[@KevtechITSupport]

I don't give out my PowerPoints

[@movieswovies]

Hi Kevin , Nice and Helpful video once again. I want to ask that do you have any Playlist of Hepldesk Softwares like Jira, Spiceworks or Service now which would be helpful for IT technicians ? Thanks ...

[@KevtechITSupport]

I have a video on jira and service now. Just need to look it up.

[@movieswovies]

@@KevtechITSupport ok will look that 😊

[@junior7669]

I’m doing a aws architecture course what does the job look like once I’ve passed my test is it like this

[@KevtechITSupport]

It's good to lean it like what your doing but it gets used differently in every job and every company.

[@juanmendez76]

Hello. I’m running a home lab and have several virtual servers and windows 10 machines. I want to build the help desk ticketing system using those people I added to active directory so they can send tickets in. Do I download the ticketing system to my domain controller?

[@KevtechITSupport]

Ticketing system is browser based. You don't need to download anything.

[@juanmendez76]

@@KevtechITSupport thanks for clearing that up.

[@Jordan-ff6mc]

what do you put in for the your site section?

[@KevtechITSupport]

It should be whatever name you want the site to be called

[@Jordan-ff6mc]

@@KevtechITSupport I just put kevtech 😂

[@Intrepid344]

Hey Kev, I think there's a typo in your title of this video: "Helpesk"

[@KevtechITSupport]

yep, fixed it. (thanks)

[@Intrepid344]

@@KevtechITSupport NP. Have a happy new year, buddy. Cheers! :-)

[@martincacciurri3982]

How my client can create a ticket?

[@KevtechITSupport]

jira works together with active directory in a job environment. Whoever in charge of jira would be the one who sets it up, IT support usually doesn't do this. The vendor would do it or something else would do it like the IT manager.

[@MrPotScraperz]

It was that simple SMHHH

[@Rushikeshshinde-Vlogs]

Can anyone tell me what is ticket?

[@KevtechITSupport]

A ticketing system is a management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information.

[@Rushikeshshinde-Vlogs]

@@KevtechITSupport thnx how should i Learn trouble shooting

[@Rushikeshshinde-Vlogs]

@@KevtechITSupport if i want to upgrade in this field what will be my next step to system engineer or should i go in azure cloud how to do please guide me sir

[@tato2493528]

i see that gba emulator...lol

[@KevtechITSupport]

yep.