@friendlyhuman6958 i feel like the only problems you would come across is sending in fake cards and thinking you'll get your $16 processing fee back lol. Even the buying process seems fair
@@marcuszbot4402 no, im pretty sure he did, no man who lies can directly tie into their emotions towards a situation of which never happened. He deeply cares for this specific manager named keith, of whom works at this specific gamestop.
as a 3 month employee for gamestop who just did the training for psa yesterday u asked alot of questions i wouldn’t have the answers to if someone came in asking about it i learned alot from this video thanks man
The Game Stop employee, Keith, did a phenomenal job with you. He was cool, calm, collected and very patient with you through the entire process. This encourages me to use GameStop for card grading.
Considering this is a fairly new service for GameStop to offer, and having worked in customer service myself before and knowing how difficult it can ve for longer serving staff members to fully grasp a new process, I have to say that Keith handled everything exceptionally well. Not only that, he spoke with the knowledge and conviction of someone who had been taking grading submissions through the company for 20 years! GameStop NEED to make him employee of the year, because everything about that interaction was as close to perfection as you could wish. Keith, if you're reading this, you're a legend.
@@mrspaghettiio Come back to me when you've left your parent's basement, gotten a job and own your own home, then your opinion might hold some weight. Might - but probably not to be fair.
Keith was very professional about answering all of your questions and explained the process super well, good video and a good in depth look at this process for people who might be interested!
Gamestop is about to change the landscape in card grading. This is well done, and needed for casual fans wanting to simply grade a few hits without the hassle.
This is actually really cheap to grade with PSA this way. Normally you get charged 10% of expected card value to grade through PSA. So being a flat $15 is a great deal.
Actually never mind lol, I got further into the video and he explained the upcharges from PSA. I was assuming gamestop had a deal with PSA to grade at a flat rate for their customers.
My concern is GameStop acts as the middle man and hides the surge charge likely in most cases, then a kid finds out he cant even afford to reclaim his card and is forced to let gamestop keep it for store credit or whatever at a fraction of it's value... and note 28:50 "Gamestop will pay a maximum of $1500 for a card" so... when Mom can't afford to pay the hidden fees to reclaim her sons $10,000 charzard... gamestop gets to keep it for $1500
Absolutely LOVE how well you treated Keith. Employees, especially in retail, often get treated like shit. He has no control over policy or anything, and I like how this acts as an actual review of the service rather than some kind of "gotchya"
Isn’t when I worked retail people were generally nice. The people who were were just either having a bad day or just overall buttholes and you could tell a clear difference. And attitude affects the level of service you get people should remember that.
Keith seems like an incredible person and employee. I truly hope your documented encounter allows him to climb the ranks. Any company should be honored and proud to have an employee like him.
This is such a great way for younger pokemon fans to get their cards graded, also that employee came across very professional and knew the process quite well for a new service. Also I can't imagine many employees being cool with you filming 😅
My guess is he talked to the person there before he actually began to film. I wouldn't be surprised if that Gamestop was actually closed and hadn't opened yet when he went in to film. I also wouldn't be surprised if they specifically brought this guy in because he was an expert on cards and worked at Gamestop.
@@iceman3317 hadn't considered that, but still if they can make sure all employees give the same help and advice it'll definitely be an easier option for the average collector. I do also really like the way they document the cards they're sending for both the customer and their protection
@@Plyr365 As much as I agree, that ain't never going to happen lol. I've encountered so many different Gamestop Employees that don't care or don't know what they are doing even after being their for a couple of years. It is rare that I run into one that is like this guy who is amazing.
@@Red4350 That's just customer service. I've dealt with these situations before where random customers throw out tons of questions from nowhere but im pretty sure Leonhart asked for him to give the in-depth explanation of the process beforehand, not just walk in and bombard the guy lol.
@@Zenoroth1 Yeah. I am almost certain he spoke to them well before they started filming. They probably made an appointment and brought in the specific guy and then had Leonhart come in before the store opened to ask his questions. Wouldn't be surprised if the guy in the video was the manager of the store.
@@Zenoroth1 ah ok cool ty...yeah i work customers service so i get that..but ppl dont ask me every single question about something just nonstop...so yeah prob asked them beforehand...for me customers usually they know what they want and just need a few questions to make sure
I think its cool gamestop is having cards graded. Think I trust that more than sending them in the mail. Also dont forget with the gamestop membership you get a $5 coupon every month which could be used for a "free" pack of cards or whatever else. I think that's worth the $25 membership alone. And the free shipping for grading cards is cool too
You don't feel comfortable having your cards in the mail, yet you're enthusiastic about free shipping? They still mail your cards out. Game Stop does nothing except aid in the process of mailing, and receiving the mail that goes to who they use to actually grade the cards. You dropped your consistency somewhere.
I dunno what it is about the DFW area, but there's quite a few stores with employees like Keith. I've actually met Keith before and there are at least 3 different locations I know of where they're all very much like him. I wonder if it has something to do with ownership and them being very selective to hire people like them.
@@Tommy-hq1yz Steam, there was a leak from the Gov. side last year when steam had to submit a lot of inside info because of EPIC's "accussations" of unfair market prices and monopoly and some other BS, turns out every single one of their 41 hardwere developers makes 430k a year EACH, their 160 Game Devs. and Steam Devs. earns range from 680k to 960k a year EACH and there 31 guys ond Adminstration and those guys earns 4 million a year.
@@jackienatla217 not necessarily. it might have been all spontaneous and the footage was just that good, that the final video had more used footage of in the store than planned. sure it might have been planned. but it might also be very natural. and i guess if you have a low quality shoot, then you just use less footage from that and fill the video with different stuff and make it shorter in general cant say for certain though, but one way or another, both did a great job there
Keith is the kind of person that you can tell has a great sense of self and puts that into his job. The kind of guy we all should be, no matter what the work we are doing. I hope he sees all these comments complimenting his work. We all need to be more like Keith. More Keiths in the world, yes please!
The audacity of grading companies upcharging on the VALUE OF YOUR CARD in my eyes is criminal. The value has nothing to do with the grading, this also proves they grade based on market value AND IT WILL AFFECT YOUR GRADE, I can't believe people submit cards to these thieves.
If I understood it correctly, then the upcharge is simply to make sure that the card is properly insured, because you'd otherwise only get $200 back if your $500 card gets lost (if you declare a $200 estimate)
You have never graded then. PSA charges differently to grade your card BASES ON IT'S VALUE AFTER IT IS GRADED. They are simply upcharging what PSA would upcahrge in the first place. Please do some research before spewing nonsense.
That's for insurance. Basically you pay an amount of money where if one of every 10 cards gets lost in the mail, or stolen from the mail, they're not in a financial hole they can't climb out of, so you pay 10% of the cards value if it exceeds the basic value threshold. They don't expect to lose 10% of cards, but they have wiggle room for the ones that DO fall through the cracks. They couldn't afford to grade valuable cards if a charizard being stolen from the mail would invalidate the next 5,000 or so cards they grade
This is genius. I've been thinking for a while there are just a couple of cards I want to get graded, but don't trust the process of the mail. Having a place you can go to that that has some insurance of if things do go wrong your not out of luck if someone damages it in transit kind of deal. At least in theory
that varys now for ebay thing, as private seller doesn't do fee's now with sales its only business which does fee's as private sellers can sell cards and not pay 15% fee.
@@ravenspurplebeats5412 Source because I have never heard of this, have sold on ebay recently as a non-business and they still take fees so I'm curious where you got this information since in my experience it isn't right
@@Phoxxxx i though ebay thing was every ebay including say American one my mistake if so, as free fee means it could also affect card card prices possibly over long period of time.
Damn, you actually got the best GameStop employee to go through this. I'm surprised at how well he knew the process and how helpful he was. Get this man a raise!
@@NoahJVic "enough", I mean define enough? They probably have some percentage deal with PSA. Plus, I'm sure their hope is that you get your cards graded(as a pro member) and then sell them the card. Is this sole decision enough to make sure GS is around in 100 years? Probably not. Is it a step in the right decision? Yes.
CA seems to be the best grading from a friend. Also, if you cards are THAT high value, send them "Registered" for grading with USPS. EVERYONE that touches that package has to sign for it. Ask me how I know
When going to get my cards graded at gamestop, i had 3 full art Lacey cards and when i was trying to get the card into the card saver I accidentally bent the edge of one and decided to just keep that one. If anything, getting them into a card saver is the hardest challenge you face when getting cards graded.
Basically, Gamestop just plays middle man in the situation and makes the process more linear than trying to do it yourself. I may try this soon. Ive never graded cards before. I like the multiple types and styles of cards that you submitted to test the process. Thank you Leo 🙏🏼
That's a guaranteed $400 out of you each year if you utilize the service. If not, it's a free $100 for nothing. PSA is just abusing their power. "You want to make more money on your cards, you have to pay us more money"
Idk when game stop started doing this. But I like the idea. I have thought of grading my cards in the past but was so sketched out sending them through the mail that I never did. This seems like a more authentic and insured way to do so. Thanks for the video man. Wasn’t even looking at grading my cards atm and came upon the vid randomly. I live a block away from GameStop so I might be paying them a visit soon to check this out myself. Would have never knew if I didn’t see this video.
The gamestop employee seems like a really good dude who takes pride in his work. A refreshing welcome compared to some of the other gamestop employees you see or hear about.
That's cool that GameStop is offering this kind of service, I have some cards I'd like to get graded, but the risk and price just wasn't worth it to me, this seems like a good way to finally get these cards graded. Great video Leon, and also great job Keith with being so helpful!
YOOOOO! I went to this location a couple of weeks ago! It was crazy to see they had a whole added part to the store made specifically for pokemon cards. The worker there was really helpful with my questions and a good employee too. Was weird that I found a card that just wasn't on their online store at all, and tells me that they're still in early stages of this new process, but was still cool to see. Also there's a neat revolving belt sushi restaurant down the street that's really good too.
The guy in Gamestop seems genuinely kind and doing his job well :) I will wait for the update video when you will get your graded card back to Gamestop and hopefully, Keith will be around again :)
This was dope. Cool that you and them were able to video the process and its was up front with them just being a median and letting PSA value everything and the cash value was surprisingly well
Yeah, I was really surprised at that. I thought generally collectibles you shouldn't expect to get more than 2/3 of the value when selling it to a reseller. GameStop won't even give you anything close to that for an actual game.
It’s smart on them for paying more than card shops , this will get many people to grade with them and sell back to them and many more people will buy the GameStop membership
@@c7a865 Definitely gives them the best shot at being the Go-To place for grading cards/selling them but I doubt they'll be able to uphold this long term.
We all love Keith!!! He always made my experience going to the Irving store the best! He is very genuine and overall a good employee! So happy so see him in a video with LEON 😂♥️
Very well done with this one, Leon! I've been out of the Pokemon game for a few years now but have been wanting to grade some cards and haven't yet. Big thanks to you, Keith, and Gamestop for providing this. Awesome and very helpful video!
I just sent part of my old collection, about 31 cards, out. The employees were very helpful and absolutely ecstatic about my collection. Mad the whole thing much easier on me than trying to do it by myself. The only thing was that it was a little annoying is that PSA doesn’t take toploaders. So I had to pull all of the cards out and stuff them in (in my opinion) a substandard card protecter that makes it very easy to damage your cards.
I stopped grading with PSA since they gave my Scream Pikachu a 4. I sold it and the guy resent it and it got a 10. Hilarious. However, very smart move from Gamestop! Lots of people will have access to grading now.
Awesome Employee. Thought he was super good at knowing all the ins and outs of this process. I'm also super glad you walked through the process to give some perspective, and you asked some great questions that I would have wanted to know. I will say as an ex-GameStop employee...this whole process is so insanely convoluted for a store that typically only works 1 employee for several hours on end who is also supposed to take care of trade-ins of games. systems & phones (which take usually about 15 mins AT LEAST to test and walk the customer through) Marketing, Inventory Counts, answering phone calls, physically greeting every employee that walks in the door as well as all of the other things expected. Goodness I'm grateful that I don't have to worry about doing this kind of work anymore. And you know customers are going to come back at them and yell at them if the value of the card isn't worth what they think it is. Even if the answer comes via the Pro rewards app. Flashbacks of people who trade in sports games.
Reminder to those who might think, "of course gamestop pays you so much less for a card" yes....they have to sell it for profit. Stores can't exist unless they make profit.
@@otaris Yea I thought he got a good deal overall still. Nice to know there is a store limit on what they can pay out as well. Imagine someone dropping off 100s of cards worth $1k or more xD
BIG props to KEITH. Letting you film EVERYTHING and being so chill about all of the questions, he is the kind of person we need running GameStop. He's giving power to the players.
It starts today in all stores I believe. I work at one and we're just as good and knowledgeable as Keith here. They've been drilling this into us like military training. 😁😁
If your GameStop has a 20ft or larger trading card section, it's live today. If they don't have that big of a card section, it'll probably roll out next year if this phase goes well.
Honestly Keith the perfect employee, i don't know all that much about cards but he's such a nice guy, friendly, informative, and seems to absolutely love what he does! I wish him nothing but good luck and good fortune in his adventure in life! I'm thinking about getting into cards, seems fun and lots of pretty cards out there
Man, this is going to be huge for Gamestop! They are really getting to be a handy company for card folks! You get better benefits than having the $150/year plaginum membership with PSA! Saving on shipping back and fourth saves around $100 or more! Very happy people will be able to grade without all the stri gs attached!❤🎉 Very Cool!
Keith better be at least a manager! Guy was crazy knowledgeable and professional, especially with it being such a relatively new process. If he's not already GameStop better hop on this real quick.
Keith is such a good employee, fantastic costumer service. It probably helped that you were the only person in the shop but he was such a great representative. Awesome video 👌
Man i swear this type of content is gold, pokerevs content is repetitive and its only about money and promoting his trash pokerevs pack. Keep it up leonhart!
I dont comment often but I have to say, this is a really great video. From the Questions To the great Answers It was a very good process. The Staff Member helping you was amazing too with his clarity in explaining and his care for the process and handling. Great video Leonhart
i give it up to Keith, this is the 1st gentlemen i have seen that works at GameStop, that doesn't complain, or hate their lives especially if you are recording, and he nailed at explaining everything, hats off to you Keith!! you deserve a raise!!
Expecting these dudes to be experts on cards is somewhat reasonable; after all, they work at a game shop. However, they might see so many cards that some are bound to slip through the cracks. That's for PSA to notice and let you know. This is a very thorough video, man. Keith was a legend here. I'm subscribing.
This is by far the best gamestop employee i've ever seen...this man deserves a raise and should teach a class on customer service at GameStop corporate
Gamestop are really stepping up their game, and I'm all for it! Really awesome that I wont have to rely on bad ebay sellers/buyers when dealing with PSA cards, and god damn, not having to input each card manually when submitting?? Sign me up!!!
Hey heart squad and Leonheart I’m a store manager at my gamestop in Pittsfield mass we did just start doing this so im sure the process will keep getting smoother over time Keith did great and yes the pro membership is awesome now you get so many benefits for that one time 25$ payment tons of discounts and coupons extra for trades a 5 dollar coupon every month witch is a free pack of pokemon cards every month it really helps you save money and that 25 dollars is a lot cheaper than a psa membership thank you Leonheart for everything you’ve done for the pokemon community I’m trying to make my store a great place to get Pokémon cards other tcg and non tcg and vintage games and consoles hope you and your family are well.
For the Raichu card I think its a 6 because of the back top corners. It could be the camera angle but it looked like it had a lot of whiting. The front looked solid so idk.
Yeah, I asked my LGS if they did this, and they said no... they don't even have any local tournaments or anything... seems like huge wasted opportunity.
@@IautocorrectIt's not worth the hassle I'd assume for LGSs. Another thing to consider here is that the vast majority of lgs are privately owned and don't have the capital to be shipping tons of cards off. I can't really see PSA partnering with any lgs honestly.
I know they undercut the market price, in some cases quite significantly, but to have that peace of mind that your stuff won't get lost in the mail and you won't have recipients scamming you, it may even be worth it. I know of a few people who have sold cards only to have the buyer tell them it was fake or never arrived.
Im not a tcg collector nor do i visit gamestop nearly ever, but kudos to their leadership team trying to change their business model before they go extinct. The service seems to be incredible after watching this video and it seems like gamestop may make things a bit more convenient for a cost
That upcharge is utter bs because once its graded and comes back, they essentially will keep your card until you pay the extra fee. and how much is the upcharge? Is it a percentage based on the value? because in that sense a $10k card would be outragious!
@@foxrumor that's assuming you have the money to recover the card in the first place, or want to sell it. If I was paying 16 dollars to get a card looked at and they said "sorry, you have to pay another 200 to get it back" I'd be pissed.
First off. Model employee. Answered every question to the best of his ability and after this I have zero questions. Overall the process seems pretty air tight. I can't believe I'm saying this but GameStop is doing a good thing here. 10/10. I felt like your cards were safe. The only thing is. Is what if your card actually was lost. That's the thing. Would it be a hassle to get properly reimbursed. I guess time will tell as to this. Being a giant conglomerate GameStop is you'd think that. But we are talking about GameStop here. Lol. But really I like this alot for what it is. I've never gotten a card graded because of the hassle of things for me. I got a stack I'm going to get graded now because of the simple and easy way GameStop has now made it. Thanks LeonHart
![ร้อยพ่อพันแม่ - WanMai [Official MV]](http://i.ytimg.com/vi/XY2pNYASEbg/mqdefault.jpg)
Will you tryout getting your cards graded with GameStop?
I would
Maybe but when is part 2 I wanna see the grades
I would. I dont really know how the process works, so this is pretty straightforward
No coz they will make the worst out of it...thats gamestop.
@friendlyhuman6958 i feel like the only problems you would come across is sending in fake cards and thinking you'll get your $16 processing fee back lol. Even the buying process seems fair
This GameStop employee Keith is a legend! He was so genuine and helpful and nice. I would use GameStop to submit to psa if I could go through Keith.
Give that guy a raise
For real
Three cheers for Kieth!
Hoping leonhart gave a good tip off camera
Most knowledgeable gamestop employee ever!! ❤
That's my boy Keith! I am a local and he is ALWAYS the most helpful employee. Seriously a great dude!
Where at in DFW is this gamestop?
@@jacksonpeterson2785 off 121 and glade
Show him the comments! So many people appreciating his 10/10 customer service. What a great guy!
@@CM87NUFC I'm going to go do it afterwork!
@@jacksonpeterson2785 121 and glade. Right be corporate so it's the test store a lot of times.
I worked for this GameStop, Keith is a wonderful manager props to him.
No you didn’t fam I did
he seems really cool
me 2 man me 2
@@marcuszbot4402 no, im pretty sure he did, no man who lies can directly tie into their emotions towards a situation of which never happened. He deeply cares for this specific manager named keith, of whom works at this specific gamestop.
@@marcuszbot4402 yet you didnt tie in any emotions, just a blank statement. I'll believe it when i see it.
as a 3 month employee for gamestop who just did the training for psa yesterday u asked alot of questions i wouldn’t have the answers to if someone came in asking about it i learned alot from this video thanks man
sounds like they should have employees watch this video for there training.
Agreed. The question is how this process will be applied to all locations on launch and if the training will be lack luster at other locations
So, the training isn't fit for purpose, obviously 😅
Ok
@@TheMadMedekthey will probably refer thier employees to this video
The Game Stop employee, Keith, did a phenomenal job with you. He was cool, calm, collected and very patient with you through the entire process. This encourages me to use GameStop for card grading.
Ok
Considering this is a fairly new service for GameStop to offer, and having worked in customer service myself before and knowing how difficult it can ve for longer serving staff members to fully grasp a new process, I have to say that Keith handled everything exceptionally well. Not only that, he spoke with the knowledge and conviction of someone who had been taking grading submissions through the company for 20 years!
GameStop NEED to make him employee of the year, because everything about that interaction was as close to perfection as you could wish.
Keith, if you're reading this, you're a legend.
😭😭😭 the meatriding is crazy💯💯💯
@@mrspaghettiio im saying!
he seriously did a very good job!
You think for one second this wasn't setup by gamestop? No way they rollout a service like this without paying him to help promote it in this way.
@@mrspaghettiio Come back to me when you've left your parent's basement, gotten a job and own your own home, then your opinion might hold some weight.
Might - but probably not to be fair.
Keith was very professional about answering all of your questions and explained the process super well, good video and a good in depth look at this process for people who might be interested!
Gamestop is about to change the landscape in card grading. This is well done, and needed for casual fans wanting to simply grade a few hits without the hassle.
This is actually really cheap to grade with PSA this way. Normally you get charged 10% of expected card value to grade through PSA. So being a flat $15 is a great deal.
Actually never mind lol, I got further into the video and he explained the upcharges from PSA. I was assuming gamestop had a deal with PSA to grade at a flat rate for their customers.
My concern is GameStop acts as the middle man and hides the surge charge likely in most cases, then a kid finds out he cant even afford to reclaim his card and is forced to let gamestop keep it for store credit or whatever at a fraction of it's value... and note 28:50 "Gamestop will pay a maximum of $1500 for a card" so... when Mom can't afford to pay the hidden fees to reclaim her sons $10,000 charzard... gamestop gets to keep it for $1500
@@seanh8546 I don't know where you got that information from, but the 10% thing is not true.
Start buying the stocks boys!
Absolutely LOVE how well you treated Keith. Employees, especially in retail, often get treated like shit. He has no control over policy or anything, and I like how this acts as an actual review of the service rather than some kind of "gotchya"
Holy shit a fellow ingress player
Isn’t when I worked retail people were generally nice. The people who were were just either having a bad day or just overall buttholes and you could tell a clear difference. And attitude affects the level of service you get people should remember that.
Ok
Keith seems like an incredible person and employee. I truly hope your documented encounter allows him to climb the ranks. Any company should be honored and proud to have an employee like him.
This is such a great way for younger pokemon fans to get their cards graded, also that employee came across very professional and knew the process quite well for a new service. Also I can't imagine many employees being cool with you filming 😅
Canada too? This is an awesome option!
Ofcoarse they let him film. This is free advertising for GameStop. It's almost like GameStop paid him to do this.
My guess is he talked to the person there before he actually began to film. I wouldn't be surprised if that Gamestop was actually closed and hadn't opened yet when he went in to film. I also wouldn't be surprised if they specifically brought this guy in because he was an expert on cards and worked at Gamestop.
@@iceman3317 hadn't considered that, but still if they can make sure all employees give the same help and advice it'll definitely be an easier option for the average collector. I do also really like the way they document the cards they're sending for both the customer and their protection
@@Plyr365 As much as I agree, that ain't never going to happen lol. I've encountered so many different Gamestop Employees that don't care or don't know what they are doing even after being their for a couple of years. It is rare that I run into one that is like this guy who is amazing.
Keith is the absolute goat. He didn’t need to do all that. Great look for GameStop.
Ok
The guy in the video was great. Give him a raise 👏
NEEDS a raise...i coudn imagine grilling an employee that long...im like 4 mins in a hes just none stop asking him questions like hes a tour guide
@@Red4350 That's just customer service. I've dealt with these situations before where random customers throw out tons of questions from nowhere but im pretty sure Leonhart asked for him to give the in-depth explanation of the process beforehand, not just walk in and bombard the guy lol.
@@Zenoroth1 Yeah. I am almost certain he spoke to them well before they started filming. They probably made an appointment and brought in the specific guy and then had Leonhart come in before the store opened to ask his questions. Wouldn't be surprised if the guy in the video was the manager of the store.
@@Zenoroth1 ah ok cool ty...yeah i work customers service so i get that..but ppl dont ask me every single question about something just nonstop...so yeah prob asked them beforehand...for me customers usually they know what they want and just need a few questions to make sure
He definitely deserves a raise. He’s convinced me and who knows how many millions to trust GameStop with my cards!
I think its cool gamestop is having cards graded. Think I trust that more than sending them in the mail.
Also dont forget with the gamestop membership you get a $5 coupon every month which could be used for a "free" pack of cards or whatever else. I think that's worth the $25 membership alone. And the free shipping for grading cards is cool too
You don't feel comfortable having your cards in the mail, yet you're enthusiastic about free shipping? They still mail your cards out. Game Stop does nothing except aid in the process of mailing, and receiving the mail that goes to who they use to actually grade the cards. You dropped your consistency somewhere.
I think we all wish we had a Keith at our local GameStop
I do. I just wrote a comment saying as much.
That has to be the best GameStop employee I have ever seen or heard of. So polite and professional. What a G
I dunno what it is about the DFW area, but there's quite a few stores with employees like Keith. I've actually met Keith before and there are at least 3 different locations I know of where they're all very much like him. I wonder if it has something to do with ownership and them being very selective to hire people like them.
Gamestop you have one hell of an employee. I hope you pay him well. Good guy Keith
Come on, you already know he is getting paid near minimum
He’s getting paid $15 an hour max
What American corporation pays their employees well?
GAMESTOP ... Give Keith a raise. He definitely deserves it!!
@@Tommy-hq1yz Steam, there was a leak from the Gov. side last year when steam had to submit a lot of inside info because of EPIC's "accussations" of unfair market prices and monopoly and some other BS, turns out every single one of their 41 hardwere developers makes 430k a year EACH, their 160 Game Devs. and Steam Devs. earns range from 680k to 960k a year EACH and there 31 guys ond Adminstration and those guys earns 4 million a year.
Yo shoutout to the GameStop dude he actually looked pretty chill
Hope Keith gets a bonus or a gift basket from GameStop! Bro nailed this impromptu advertising opportunity!!!
@@jackienatla217 not necessarily. it might have been all spontaneous and the footage was just that good, that the final video had more used footage of in the store than planned.
sure it might have been planned. but it might also be very natural.
and i guess if you have a low quality shoot, then you just use less footage from that and fill the video with different stuff and make it shorter in general
cant say for certain though, but one way or another, both did a great job there
@@jackienatla217He’s a content creator… I swear people act like it costs money like they’re filming a movie ffs
I feel this makes people who were always hesitant about grading cards online a little more comfortable in the process. 9/10 GameStop, well done. 👏
Keith was awesome. I hope all GameStop employees are as knowledgable as he is with this process.
Considering that I myself found out and was trained on how this is supposed to work less than 3 days ago, Keith is miles ahead of the curve
Keith is the kind of person that you can tell has a great sense of self and puts that into his job. The kind of guy we all should be, no matter what the work we are doing. I hope he sees all these comments complimenting his work. We all need to be more like Keith. More Keiths in the world, yes please!
MIGHT BE PR0BLEM AS C0VERT-AGENT
Ok
boring video
Keith, is an amazing employee and deserves all the recognition.
The audacity of grading companies upcharging on the VALUE OF YOUR CARD in my eyes is criminal. The value has nothing to do with the grading, this also proves they grade based on market value AND IT WILL AFFECT YOUR GRADE, I can't believe people submit cards to these thieves.
Yeah, this part really seems weird. It's a service? but like if you have a valuable card you'll get taxed... this is wrong.
If I understood it correctly, then the upcharge is simply to make sure that the card is properly insured, because you'd otherwise only get $200 back if your $500 card gets lost (if you declare a $200 estimate)
It's literally if you're card is over $500 market value the tax is $9 which in my opinion ain't bad
You have never graded then. PSA charges differently to grade your card BASES ON IT'S VALUE AFTER IT IS GRADED. They are simply upcharging what PSA would upcahrge in the first place. Please do some research before spewing nonsense.
That's for insurance. Basically you pay an amount of money where if one of every 10 cards gets lost in the mail, or stolen from the mail, they're not in a financial hole they can't climb out of, so you pay 10% of the cards value if it exceeds the basic value threshold. They don't expect to lose 10% of cards, but they have wiggle room for the ones that DO fall through the cracks. They couldn't afford to grade valuable cards if a charizard being stolen from the mail would invalidate the next 5,000 or so cards they grade
GameStop is doing this right. Don't need extensive training if you're letting PSA decided what to grade or not.
This is genius. I've been thinking for a while there are just a couple of cards I want to get graded, but don't trust the process of the mail.
Having a place you can go to that that has some insurance of if things do go wrong your not out of luck if someone damages it in transit kind of deal. At least in theory
PSA watching this waiting for that Raichu to regrade it a 6
For real, it's the corners.
lol, yes
Lmao 🤣
Should of cleaned and pressed it before sending
@@PoseidonsRage21 so many rolled edges on that card I'd be surprised if it got a 6 again lmfao.
85% of market value is very good considering eBay takes 15% off the top. Plus you don’t have to worry about shipping.
that varys now for ebay thing, as private seller doesn't do fee's now with sales its only business which does fee's as private sellers can sell cards and not pay 15% fee.
@@ravenspurplebeats5412 Source because I have never heard of this, have sold on ebay recently as a non-business and they still take fees so I'm curious where you got this information since in my experience it isn't right
Dude 85 percent is actually so good
@@ravenspurplebeats5412 Thats only in the UK atm.
@@Phoxxxx i though ebay thing was every ebay including say American one my mistake if so, as free fee means it could also affect card card prices possibly over long period of time.
you're touching my cards! was diabolical. hahaha
keith is so nice
Damn, you actually got the best GameStop employee to go through this. I'm surprised at how well he knew the process and how helpful he was. Get this man a raise!
Keith was a very knowledgeable employee and extremely willing to be a part of this video. I give Keith major props. 👏 👏 👏
This made GameStop look very good, and the $15.99 per card is a deal compared to the $25 that PSA charges directly (without CC membership).
And shipping only 5.99. Psa said they wanted to charge me like 75 for shipping
Why does that scare me though, is this profitable enough for GameStop?
@@NoahJVic "enough", I mean define enough? They probably have some percentage deal with PSA. Plus, I'm sure their hope is that you get your cards graded(as a pro member) and then sell them the card.
Is this sole decision enough to make sure GS is around in 100 years? Probably not. Is it a step in the right decision? Yes.
@@Iautocorrect Thanks I’m just worried about upcharges and looking for info on it
@@NoahJVic Its foot traffic
Keith better get employee of the year. He was very friendly and represented the company very well!
CA seems to be the best grading from a friend. Also, if you cards are THAT high value, send them "Registered" for grading with USPS. EVERYONE that touches that package has to sign for it. Ask me how I know
When going to get my cards graded at gamestop, i had 3 full art Lacey cards and when i was trying to get the card into the card saver I accidentally bent the edge of one and decided to just keep that one. If anything, getting them into a card saver is the hardest challenge you face when getting cards graded.
Basically, Gamestop just plays middle man in the situation and makes the process more linear than trying to do it yourself. I may try this soon. Ive never graded cards before. I like the multiple types and styles of cards that you submitted to test the process. Thank you Leo 🙏🏼
Cheaper to do it yourself
@@HolisticClips Cheaper, but more convoluted. That's what they meant by more 'linear'.
@@HolisticClips its literally not.. if your doing one card.
@@HolisticClips def isnt cheaper.
@@HolisticClipsthe shipping is free with a pro membership and I don't need to pay for packing materials. How is it cheaper?
I like how he called you a guest and not a customer. That is exactly how he treated you, as a guest.
I pay $100+ a year for a PSA subscription and you’re telling me I have to sub 20 cards at once to pay $15 a card? PSA needs to get their shit together
Yeah tbh I may just cancel my PSA subscription and go through GS for my card submissions
@@roylacroixmusic yeah for basically $1 more, 45 day turn around and no min sub, doesn’t really make sense to be a collectors club member any more
It also didn't seem like there is the $500 price cap either, and the free shipping. Seems like a no brained if this works.
You read my mind. Why would I keep paying a premium for collectors club when it actually ends up being cheaper through GS.
That's a guaranteed $400 out of you each year if you utilize the service. If not, it's a free $100 for nothing. PSA is just abusing their power. "You want to make more money on your cards, you have to pay us more money"
Idk when game stop started doing this. But I like the idea. I have thought of grading my cards in the past but was so sketched out sending them through the mail that I never did. This seems like a more authentic and insured way to do so. Thanks for the video man. Wasn’t even looking at grading my cards atm and came upon the vid randomly. I live a block away from GameStop so I might be paying them a visit soon to check this out myself. Would have never knew if I didn’t see this video.
The gamestop employee seems like a really good dude who takes pride in his work. A refreshing welcome compared to some of the other gamestop employees you see or hear about.
That's cool that GameStop is offering this kind of service, I have some cards I'd like to get graded, but the risk and price just wasn't worth it to me, this seems like a good way to finally get these cards graded. Great video Leon, and also great job Keith with being so helpful!
YOOOOO! I went to this location a couple of weeks ago! It was crazy to see they had a whole added part to the store made specifically for pokemon cards. The worker there was really helpful with my questions and a good employee too. Was weird that I found a card that just wasn't on their online store at all, and tells me that they're still in early stages of this new process, but was still cool to see. Also there's a neat revolving belt sushi restaurant down the street that's really good too.
Willing to say where this Gamestop is? Ive never seen one so decked out with Pokemon product. It looked awesome.
@@notharveyweinstein3235 You live near the DFW area in Texas?
1301 W Glade Rd STE 164, Euless, TX 76039
Revolving sushi is so cool
that gamestop employee is GOATED.
The guy in Gamestop seems genuinely kind and doing his job well :)
I will wait for the update video when you will get your graded card back to Gamestop and hopefully, Keith will be around again :)
This was dope. Cool that you and them were able to video the process and its was up front with them just being a median and letting PSA value everything and the cash value was surprisingly well
Damn with pro membership they were buying your card around 85%. Getting even 70% at your local shop or convention is hard enough. That's pretty cool
Yeah, I was really surprised at that. I thought generally collectibles you shouldn't expect to get more than 2/3 of the value when selling it to a reseller. GameStop won't even give you anything close to that for an actual game.
It’s smart on them for paying more than card shops , this will get many people to grade with them and sell back to them and many more people will buy the GameStop membership
@@c7a865 Definitely gives them the best shot at being the Go-To place for grading cards/selling them but I doubt they'll be able to uphold this long term.
The employee seemed like a super nice and helpful person.
We all love Keith!!! He always made my experience going to the Irving store the best! He is very genuine and overall a good employee! So happy so see him in a video with LEON 😂♥️
Keith didn't just help 1 person with a ton of questions... He helped 1.1m people with a ton of questions. What a legend.
Very well done with this one, Leon! I've been out of the Pokemon game for a few years now but have been wanting to grade some cards and haven't yet. Big thanks to you, Keith, and Gamestop for providing this. Awesome and very helpful video!
Keiths a class act. Explaining 19 questions in such a courteous manner was great and seemed very knowledgeable!
I just sent part of my old collection, about 31 cards, out. The employees were very helpful and absolutely ecstatic about my collection. Mad the whole thing much easier on me than trying to do it by myself. The only thing was that it was a little annoying is that PSA doesn’t
take toploaders. So I had to pull all of the cards out and stuff them in (in my opinion) a substandard card protecter that makes it very easy to damage your cards.
Super impressed with Keith, really knew his stuff considering submitting to PSA is a new service. Answered every question so well!
This is beautiful! The hobby is thriving more than ever! Good for us all!
I stopped grading with PSA since they gave my Scream Pikachu a 4. I sold it and the guy resent it and it got a 10. Hilarious.
However, very smart move from Gamestop! Lots of people will have access to grading now.
Awesome Employee. Thought he was super good at knowing all the ins and outs of this process. I'm also super glad you walked through the process to give some perspective, and you asked some great questions that I would have wanted to know.
I will say as an ex-GameStop employee...this whole process is so insanely convoluted for a store that typically only works 1 employee for several hours on end who is also supposed to take care of trade-ins of games. systems & phones (which take usually about 15 mins AT LEAST to test and walk the customer through) Marketing, Inventory Counts, answering phone calls, physically greeting every employee that walks in the door as well as all of the other things expected.
Goodness I'm grateful that I don't have to worry about doing this kind of work anymore.
And you know customers are going to come back at them and yell at them if the value of the card isn't worth what they think it is. Even if the answer comes via the Pro rewards app. Flashbacks of people who trade in sports games.
Reminder to those who might think, "of course gamestop pays you so much less for a card" yes....they have to sell it for profit. Stores can't exist unless they make profit.
The money he got for the cards weren’t even that bad tbh . Closer to %80 or what eBay fees would pay out .
@@otaris Yea I thought he got a good deal overall still. Nice to know there is a store limit on what they can pay out as well. Imagine someone dropping off 100s of cards worth $1k or more xD
For just cash right now, no risk no ship. Worth it
@@CallMeTonyga if shipping is free I’d honestly go to GameStop to have them send my cards out to be honest . Let them do the work
Dang, this GameStop is loaded with cards! Mine are just filled with funko pops. It actually looks like a legit card shop on that side of the store.
BIG props to KEITH. Letting you film EVERYTHING and being so chill about all of the questions, he is the kind of person we need running GameStop. He's giving power to the players.
Keith deserves a raise for answering all these questions. This is basically a free promo for gamestop
wow the amount of stock that store has is incredible. my local stores look like a tornado hit.
I love to visit my local gamestop. If this rolls out to all locations I'm absolutely taking advantage.
I think it's live in everystore effective today.
It starts today in all stores I believe. I work at one and we're just as good and knowledgeable as Keith here. They've been drilling this into us like military training. 😁😁
If your GameStop has a 20ft or larger trading card section, it's live today. If they don't have that big of a card section, it'll probably roll out next year if this phase goes well.
@@RevDrTarr That's right. It was for the larger TCG section stores. Our store is both a retro and TCG store. Our section is 26ft.
@@SSJ2Phenom Very cool.
the price they offered for the cards is shockingly good, as someone who does a lot of guitar center trades they are giving way, way higher margins
Honestly Keith the perfect employee, i don't know all that much about cards but he's such a nice guy, friendly, informative, and seems to absolutely love what he does!
I wish him nothing but good luck and good fortune in his adventure in life!
I'm thinking about getting into cards, seems fun and lots of pretty cards out there
I would never trust GameStop with these kinds of cards but luckily this dude got super lucky.
Man, this is going to be huge for Gamestop! They are really getting to be a handy company for card folks! You get better benefits than having the $150/year plaginum membership with PSA! Saving on shipping back and fourth saves around $100 or more! Very happy people will be able to grade without all the stri gs attached!❤🎉 Very Cool!
Happy to see this video blowing up. You deserve it, Lee!
Holy Moly he's here
Keith better be at least a manager! Guy was crazy knowledgeable and professional, especially with it being such a relatively new process. If he's not already GameStop better hop on this real quick.
Keith is easily one of the best gamestop employees probably ever. I would love to go to a store headed by a dude that chill and friendly
thank you for doing this i really want to get some of my cards graded and feel overwhelmed with all the options to go through
Keith is such a good employee, fantastic costumer service. It probably helped that you were the only person in the shop but he was such a great representative. Awesome video 👌
Man i swear this type of content is gold, pokerevs content is repetitive and its only about money and promoting his trash pokerevs pack. Keep it up leonhart!
promoting his trash pokerevs pack-so true lol
its not a competition. You sound vindictive lol
Their cash offer on the Entei was almost exactly 86% of the $218 value you projected. Ive seen worse offers. Trade in value a little less than 96%.
I dont comment often but I have to say, this is a really great video. From the Questions To the great Answers It was a very good process. The Staff Member helping you was amazing too with his clarity in explaining and his care for the process and handling. Great video Leonhart
very entertaining and informative
i give it up to Keith, this is the 1st gentlemen i have seen that works at GameStop, that doesn't complain, or hate their lives especially if you are recording, and he nailed at explaining everything, hats off to you Keith!! you deserve a raise!!
Possibly the most knowledgeable and professional game stop employee i have ever seen
I could watch these videos for hours!
Keith comes across like such a kind person! Knowledgable, Game Stop must be proud to have him work for them!
Hey that's Keith! I know that because everyone else is pretending to know Keith too!
Expecting these dudes to be experts on cards is somewhat reasonable; after all, they work at a game shop. However, they might see so many cards that some are bound to slip through the cracks. That's for PSA to notice and let you know. This is a very thorough video, man. Keith was a legend here. I'm subscribing.
Super in depth. The store employee was knowledgeable and you asked all the questions. very informative video.
This video was great and this world needs more Keiths! Thanks Leon
Dude. Keith is awesome!!!! Excellent employee!!!
Thanks Keith! And thank you Lee for taking the time document and share this valuable information with/for the community❤
This is by far the best gamestop employee i've ever seen...this man deserves a raise and should teach a class on customer service at GameStop corporate
I’ve been so intimidated (idk why) to get my cards graded and im really hoping this comes wide spread to MS i would love to use them!
it's literally so easy a child can do it..
and the shipping on psa is pretty expensive so the fact that its free shipping if your a member is pretty good i like this
I wanted to sned in my single squirtle I pulled, and they wanted like $25+like $75 in shipping there and back. Ha no!
Gamestop are really stepping up their game, and I'm all for it! Really awesome that I wont have to rely on bad ebay sellers/buyers when dealing with PSA cards, and god damn, not having to input each card manually when submitting?? Sign me up!!!
Hey heart squad and Leonheart I’m a store manager at my gamestop in Pittsfield mass we did just start doing this so im sure the process will keep getting smoother over time Keith did great and yes the pro membership is awesome now you get so many benefits for that one time 25$ payment tons of discounts and coupons extra for trades a 5 dollar coupon every month witch is a free pack of pokemon cards every month it really helps you save money and that 25 dollars is a lot cheaper than a psa membership thank you Leonheart for everything you’ve done for the pokemon community I’m trying to make my store a great place to get Pokémon cards other tcg and non tcg and vintage games and consoles hope you and your family are well.
One time payment? Doesn't it say yearly?
This was an amazing video. I thank you very much for ur work. Also, a big thanks to Keith! What a professional.
For the Raichu card I think its a 6 because of the back top corners. It could be the camera angle but it looked like it had a lot of whiting. The front looked solid so idk.
kinda shocked at the amount you got for those cards, LGS might have something to worry about
Yeah, I asked my LGS if they did this, and they said no... they don't even have any local tournaments or anything... seems like huge wasted opportunity.
@@IautocorrectIt's not worth the hassle I'd assume for LGSs. Another thing to consider here is that the vast majority of lgs are privately owned and don't have the capital to be shipping tons of cards off. I can't really see PSA partnering with any lgs honestly.
Keith is a legend, great to take the time to explain so well & really clearly to you
I know they undercut the market price, in some cases quite significantly, but to have that peace of mind that your stuff won't get lost in the mail and you won't have recipients scamming you, it may even be worth it. I know of a few people who have sold cards only to have the buyer tell them it was fake or never arrived.
An absolute unit this Keith, really professional and really kind and made the whole ordeal to be a comfortable experience!
As for me, I only like the Stock ,Just know to buy and hold
Im not a tcg collector nor do i visit gamestop nearly ever, but kudos to their leadership team trying to change their business model before they go extinct. The service seems to be incredible after watching this video and it seems like gamestop may make things a bit more convenient for a cost
That upcharge is utter bs because once its graded and comes back, they essentially will keep your card until you pay the extra fee. and how much is the upcharge? Is it a percentage based on the value? because in that sense a $10k card would be outragious!
It's not outrageous. If it's a percentage of the value, you can get that money back by selling the card. You profit in the end either way.
@@foxrumor that's assuming you have the money to recover the card in the first place, or want to sell it.
If I was paying 16 dollars to get a card looked at and they said "sorry, you have to pay another 200 to get it back" I'd be pissed.
First off. Model employee. Answered every question to the best of his ability and after this I have zero questions. Overall the process seems pretty air tight. I can't believe I'm saying this but GameStop is doing a good thing here. 10/10.
I felt like your cards were safe. The only thing is. Is what if your card actually was lost. That's the thing. Would it be a hassle to get properly reimbursed. I guess time will tell as to this. Being a giant conglomerate GameStop is you'd think that. But we are talking about GameStop here. Lol. But really I like this alot for what it is. I've never gotten a card graded because of the hassle of things for me. I got a stack I'm going to get graded now because of the simple and easy way GameStop has now made it. Thanks LeonHart
Great video and very informative. Keith deserves a huge raise. Hoping that other Gamestop employees are as knowledgeable and as patient as him.