What is ITIL 4? 7 Guiding Principles, 4 Dimensions, 34 ITIL 4 Practices, ITIL v3 vs v4 [Training]
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- เผยแพร่เมื่อ 10 เม.ย. 2019
- Get the excellence matrix e-book today for free: mnge.it/Download-ebook
The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/Download-ebook
The presentation is available for download here: bit.ly/get-ppt-now. Find the complete transcript of this webinar along with the timestamps here: mnge.it/ITIL-4-transcript.
Learn from one of the #ITIL 4 architects how this framework of service management best practices will benefit your organization. bit.ly/what-is-itil4
Free ITIL 4 webinar by Barclay Rae, ITIL 4 co-author:
7 practical ITIL 4 tips for service professionals - bit.ly/itil4-practical-tips
ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.
Here are some things you’ll learn in the webinar:
06:43 - The ITIL Update Programme
12:26 - Key Concepts in ITIL 4
14:13 - The Four Dimensions of Service Management
18:08 - The Service Value System (SVS)
18:58 - The Seven Guiding Principles
21:50 - The Service Value Chain
23:29 - Value Streams
24:52 - 34 ITIL Practices
34:48 - ITIL 4 Certifications & Transition
40:54 - Continuing ITIL 4 Development
And, a lot more.
Visit bit.ly/what-is-itil4 to learn more about ITIL 4.
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Get the excellence matrix e-book today for free: mnge.it/N53
The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/N53
Excellent presentation. I clear foundation for the sake of exam. Now I can clearly understand entire ITIL 4 frame work. Thanks for the upload 🙂
Thank you so much!! Dr and for whoever arranged an uploaded. God bless.
Our pleasure! :-)
The presentation is available for download here: bit.ly/get-ppt-now. Find the complete transcript of the webinar along with the timestamps here: mnge.it/itil-4-transcript
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Learn how to efficiently deliver services in the WFH era. Charles Betz, the principal analyst of Forrester, discusses issues and gives pointers on how to offer a frictionless user experience in this new digital workspace.
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can you make a content description about ITIL 4 Foundation ?
Hi I would also like to get a copy. You do mention in your talk that you are going through the concepts fast and the presentation will be available. Can you make it available thanks Dr. Corona?
Hi Mark. We'd be happy to email you a copy of the presentation. Just reach out to hello@servicedeskplus.com.
Hello, can I see the powerpoint presentation ?
Hi Shakkiah. The presentation is available for download at bit.ly/get-ppt-now.
12:27 ITIL4: Key Concept
Hello there , pls is there any link so I can download the Pdf book ITIL V 4 ? Thanks in advance .
Hi there.
You can refer to this link to learn more www.manageengine.com/products/service-desk/itil/itil-4-digital-transformation.html?webinars
Hope this help!
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I would like to have a course or presentation
Hi Mohammed. Please email hello@servicedeskplus.com for a copy of the presentation.
The Doctor last name is Corona I am leaving this video this instant.. LOL
Just kidding
Thank you for sharing
HAHA funny his Surname is Corona ..very relevant now
Hi Mohammed Majdy, Eduardo Cordova - BiGO and Mark Corrigan, You can download the presentation from here - bit.ly/get-ppt-now
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