Thank you for this video! We have corrected the Help Center issues you highlighted by updating the FAQ pages. You CAN use the included adapter, as it does work with most computers. However, if the adapter is not working for your system, please remove it as part of the troubleshooting process. Additionally, some computer systems seem to work well with a good powered USB hub, so we have changed the information on the Help Center page. Thank you for alerting us to this needed edit. As for the encoder issues and MIDI/MCU bugs you have highlighted, we have forwarded this video to our engineering team. We will update you once we receive their reply.
Thank you for responding @Iconproaudio It may be the case the USB adapter works with most computers. I may be wrong in this but in my experience many people cannot use adapters. Perhaps people only have been talking about the older product line and in that case I should retract my statement, but for me attest I cannot use the adapter. Thank you for letting us know that you have forwarded this information. I believe it is crucial to regain and keep trust/interest.
@@SaveTechno I sure hope so too. Thing is though that the issues are different user to user. Some have no issues and some have, and the kind of issues people have varies. So basically what I am trying to say it could work for you, but for what it seems at the moment, there is no way to guarantee that it work for you, despite you having the exact same OS/DAW as other people claiming that it works.
@@moe47988No. We didn't cut corners. We've been working directly with @mix-in to correct the problems he outlines in this video, and we have already fixed many of them. Some of the problems he outlines are with the Mackie Control protocol so they are taking a little longer to fix. But our engineers are working on these issues.
I've yet to see anyone build a controller that just works and doesn't have planned obsolescence written into the design. This just answered my questions about ICON. Best of luck to you.
@@mix-in I would advise to tread carefully with any so called universal controller. They will all present you with inconsistencies that will take you away from actually being productive. Unless you are hell bent on having a controller then my only suggestions would be 1. Any Avid Pro Tools controllers running Pro Tools as they use a different protocol and are designed and written to work with Pro Tools or... 2. Presonus faderport 8 or 16 using Studio One as your DAW as that controller is also written specifically for Studio One. These are the only controllers I'm aware of that actually work hand in hand with their respective DAW's as I've worked with them in the past and offer workflows where you don't have to worry about the controller acting up. Every button does exactly what it's intended to do. There's no guesswork. Those controllers can still be used with other DAW's but will not be fully functional and will behave erratically. Just like universal controllers. Take note that the UF8 has no dedicated transport controls and still have to play around with mapping etc... If getting things done is a priority and you want a controller to help you then I suggest Avid Pro Tools eco system (using eucon and Pro Tools DAW) or Presonus Studio One DAW with a Faderport 16. I think softube control surfaces go hand in hand with Logic but I have no experience with them.
Have you tried the SSL UF8? Been excellent for me, build quality is top notch no issues what so ever. Does what’s it is advertised to do and does it well, def sped up my workflow and recording/mixing drums with it has made it much more enjoyable and beneficial.
Sorry you're dealing with these issues. I was very close to purchasing the P1-M and screen and my research into the company showed me that their customer support is pretty abyssmal. The dealbreaker was finding out they never bothered to made an Apple Silicon updater although it seems that was unwarranted given your sucess with updating in the video. I ended up splurging on an SSL UF8 instead and i've been super happy. A few of your complaints like the metering issues i believe are inherent limitations of the MCU protocol and something I see on the SSL controller when using MCU. While I do use MCU for some functions, the fact that SSL provided their own mixer layer than integrates with the DAW which fixes a lot of MCU issues that seem universal (like wonky metering, not shifting focus on the controller when selecting a track in the DAW, and a number of other issues) and the controller makes it super easy to flip between MCU mode and the SSL 360 mixer mode.
if the metering issue is due to the MCU Protocol, should not we have heard of this issue like everywhere? I am glad your happy with the SSL UF8. I was going to buy it if my desk was larger, but it is not so, and I won't compromise on my ergonomics.
Thanks for sharing! Some or most of these issues, i have happening with the old Pro G2, especially the drag in the jog wheel when scrolling. My guess that its an apparent software issue rather than the controller itself. Unfortunately, im leaning towards a presonus fader port and maybe a loupdeck/stream deck to handle the macros.
Thank you for watching! I agree, most of the issues are most likely software issues, could not see what else. I have hopes that things will turn around, but I can not wait forever. I have heard good things about the presonus, but the device was too big for me.
Thank you for this video; I'm sure it took you a lot of time. I was close to considering upgrading my DAW controller, as I'm currently using an old Mackie Control Universal Pro. Icon controllers are indeed feature-rich and good-looking, but they are also known to be quite buggy. I was hoping they had managed to fix their issues, but apparently, they haven’t. The web is full of complaints, and I'm really surprised that people still buy these controllers. Me too I was very close to buying the V1-M, but thanks to your video I decided to stick with my old Mackie, which has never had an issue.
Glad that my video could come to use for you. I do want to add that it could be working for you without any problems, but it is in my opinion risky. Very hard to know if you will get issues or not. If the device is free from faults, it's a fantastic device but it is something we producers/engineers HATE it is uncertainty and when things are not stable. Softube's latest looks soo good though! Perhaps that could be something?
@@mix-in Softube is a nice device but too limited for my needs. The Avid Dock + S1 could be the one, or even just the Avid Dock. It's a bit expensive, but definitely not as buggy as Icon products. It's unfortunate that Icon has so many issues because I love the idea of having OLED touchscreen programmable fields, but Icon is far from reliable.
@@MarcoVialeBakmaind I love the touch screen concept. Yes you can have 1 stream deck as a complimentary, but having that touch screen in the same device is a really really nice thing. I LOVE having a minimalistic setup. I don't want my desk filled with things. I will say it again, in concept this is amongst the best surfaces. Imagine if they would release this bug free + stepping away from the MCU Protocol, implementing something new. I think they would have taken the market by storm.
I am not dependent on it but I agree with you that it would've been really nice. I am not being bothered by that too much now due to all my other issues... Perhaps the Midi Remote in Cubase 14 will be less limited and we could jump to the script, resulting in us seeing the db values.
Thanks for the Video! My problem is: The meter bridge does not show colours with Logic Pro, they say it's because of Logics internal protocol and Icon can't change that but X-Touch apparently solved that problem, so I guess the solution is Icon's job to solve.
My pleasure! If that is the case then I do not know how iCON are thinking responding in that way. If that is true that is a weird and unprofessional response.
IF Behringer made a decent Surface controller where I could see the screen then maybe, but Id rather have a display I can see than the colors on it! and yes I am a Logic Pro Apple Fanboy!
I recently bought the P1 Nano. I ended up sending it back because I just had too many issues that I couldn't ignore, I didn't bother with icon support as I only had a few days left to get a full refund. iMap was painful to use. I had to wipe and reinstall everything once because the key buttons stopped working after changing some key commands on the first page. The straw that broke the camel's back was having a channel selected, and when going to write automation as soon as I touch the fader the selected channel would jump to another one, it was stuck on that particular channel for some reason, even after changing fader banks, it would still jump to that one channel. It only happened occasionally, but when it did I couldn't stop it from being locked in that state. In my opinion that is a complete deal breaker. There are MANY other minor issues that I won't go into detail about... Just purchased the FaderPort V2. It's a shame because the icon device did fit my needs perfectly, like you said. Really nice device if it actually worked properly. FYI my system: MacOS Ventura using Nuendo
I liked the look of the Icon controllers but was weary since It's an unknown brand compared to the likes of SSL, Mackie, Avid. My Mackie in 20 years old but still works for 90 percent of what I need. Amazing how Icon get's things so wrong!
Hello, @massivebeatzz. I believe you contacted us before the controllers were on the market. Please forgive us for not getting back to you. Look for an email from our marketing team soon.
I am using the P1-M on a PC running Studio One. I've emailed them, and received no response. Keeping in mind that the V1-M can do is dependent upon what the DAW exposes via MIDI, I do have a few workarounds for the issues I have. Sorry if TL/DR, but you did ask. :) Things that bug me the most: - The master slider is undependable. I frequently fade out the master volume at the end of a song. For two of my songs of about 8 tracks it fades to about half way then stops. It is totally useless thereafter, if I move to a different spot in the song it stays there. If I manually move the slider to 0, as soon as I hit 'Play' it goes back to 50% even though the For a simple one-song it works perfectly. My workaround is the press the master/Assign button to turn off the master slider completely. :( NOTE: There is an option in Studio One which might help when moving to a previous spot in the song in S1, it was in one of Gregor's videos but I have yet to find it again. - I use black electrical tape to cover up some of the digits on the time display. I only use Beats mode, and having extra 0's in the display made it very hard to read. Things that bug me but I can live with: - The master meter does not work. Not that big a deal, but annoying. - Many of the pre-mapped keys for Studio One PC don't work. To be honest I have not researched why, but it does seem odd they would be like this straight out of the box. No, I have not remapped keys in S1. - I use page 3 of the Button functions in iMap to store hotkeys that I will never use or don't work. There is no way to copy a blank on over them or to delete them. - There is a 'Firmware Upgrade" button on the lower left of IMap. Why? It will blindly update the firmware of the V1-M, even if an update is not needed. Not a good idea! Flashing firmware is something that should be done with caution in any device as if something goes wrong it will almost certainly become bricked. Maybe a link to the downloads page would be better? People who are investing in equipment like this should be computer-savvy enough to know how to download and install an update. I did ask them about a dust cover, as there is one on eBay but it comes from Bulgaria. There response was basic, no help at all. I realize this is kind of a niche product, but maybe there is a dust cover out there that would be close enough to use? Anyone have a dust cover they could recommend?
Nothing is too long if it is relevant to iCON, and if I owned the business I would want to hear what everyone had to say, so thank you for your comment. Do I get this right that you can write automation on the master in S1? I haven't checked if things are different for me since the update but I could not do it on 1.05 in cubase. Bummer to hear about your issues, especially the master fader one. How long was is it since you emailed them if I may ask? I do not know anything about a dust cover. I funny enough and a perfectly sized cloth which you use to wipe comp screens, which is in the same color - it works for me.
Thanks for sharing. I've had most of these issues using this controller with Bitwig Studio. I hope iCON is able to fix these eventually because I really like the controller otherwise.
Thanks for sharing! I recently bought it and am using it with Cubase 13, and I've encountered quite a few issues as well. One thing that bothered me is that I can only use the Bank Left & Right buttons to move the faders. The Fader Left & Right buttons don't work when I want to move just one channel down. Have you experienced the same issue?
My pleasure! Sorry to hear you are experiencing some issues. However you can switch channels 1&1. You are probably using the Cubase in Mackie mode. If you choose compatibility mode you will be able to switch 1&1 with those buttons. However there may actually be a way of moving them 1&1 in cubase mode as well, I can come back if/when I find out. Cubase mode has more functions than compatibility mode, so that is why I would recommend cubase mode over the compatibility mode.
Yeah, I used Mackie Mode following the manual from the official website. What is the name of the device you use for P1-M? Sorry I don't know which of the devices are in compatibility mode or Cubase mode. Thank you!
@@watchinguse9231 I am not sure what you mean by the name of the device I use for the P1-M? But to see what mode you are in, go to the top menus - Studio - More Options - Mackie Control. Then you will see a small window pop up where you can choose between Mackie and compatibility. Compatibilty has the 1 channel switch you are looking for, but it does not have the same amount of functions which you may or may not desire.
@@mix-in Thank you so much! It works! I misunderstood your initial instruction. I thought the issue was to select 'Add Device' under Studio Setup, choosing a device other than 'Mackie Control'. That's why I would like to ask for the name of the device.
@@watchinguse9231 Ah okey I see. Glad I could help! Do not expect having full functionality though. You have most functions but there are some that are missing/limited in compatibility mode.
😳.....😅Glad i saw this video and comments about it's performance. Was really loving the looks of this controller and the bigger versions but it goes to show that looks are not everything. Icon apparently didn't want to invest anymore money in R&D i guess and decided to use consumers as bug hunters instead of taking the time to properly test and fix software/hardware issues. I must admit though that i was already skeptical about their controllers and software stability when during their demos it was shown that you have to hold down a specific button when starting up your daw. I was like "oh, looks like their programmers cant figure out how to get the Daw and controllers to immediatly communicate with each other during DAW startup without resorting to an end users physical intervention." They need to fire their programmers.🤨
Meanwhile I cannot know for sure, to me it feels like it is somewhat 50/50. Some people are experiencing no issues at all and some are having a mess. Usually (I believe) it is more that a big part of users have the same issues. However in this situation it feels like a lot of people can have so many different issues, so many irregularities. I have had discussions/comments saying basically iCON products are rock solid and flawless, and if they have never experienced any issue no wonder they say that - and I just find it so uncommon that the contrasts can be that large. I was also skeptical due to the mixed reviews and lack of user reviews on TH-cam compared to other units but the p1-m form factor was perfect for me so I took the risk. At the moment I do not know if it was worth it. I am in contact with iCON so I am taking it from there now. But as I have said elsewhere, I will not allow disturbances in the long run. Hope dies last!
Hey Dude! Watched both videos on this Controller, and enjoyed them. But like yourself and many others, I would love to buy this, but would love it to work properly. Do you have any updates on its performance? I’m going to be using it with Ableton and an M3 MacBook Pro
Hello! It is very hard to tell how you will experience it unfortunately. My impression is that it is such a case-case scenario. You may have a near flawless experience or the opposite. Based on comments in groups and forums it's truly mixed. What I certainly dislike the most is the fact that the one's who experiences issues don't have the same issue, it is so irregular. I would feel more comfortable if all had the same issues, then it would be more likely for iCON to fix them. To give a more direct answer to your question - I did get a unreleased update directly from iCON which did fix the highlight issues (except the Solo Defeat". Faders maaaybe don't desync as much, I need more time to investigate. Those are the improvements. I am waiting for a response. It takes a loooot of time. In this state I would not recommend iCON Products based of on my experience.
@@mix-in Thank you so much for you depth reply. And like so many others, I would be incredibly interested in seeing a Part 3 video to this whole saga. Imagine if they adopted what Ableton do with a simple ‘Midi Learn’ function! That would be incredible. There’s lots of incredibly talented people out there who probably write a better script for the V1-M to use that’s better than ICON can do.
I’ve used the old school Mackie controllers, Softubes Console One and all of SSL’s controllers. I like Console One and the SSL controllers the best because they are the most solid software and hardware wise. I currently use the SSL Eco-system with Ableton Live and loving every minute of it. I chose to move to the SSL ecosystem because it gives me more options, features and deeply fuses the most with my DAW. You get what you pay for so I’d do your research, check the Daw compatibility lists and try them out “in your studio” for yourself.✌🏾
I wanted to go for the SSL UF8 to begin with, but the size was just too big, I really need the compact size which P1-M offers and that is why I went for it. I am happy to hear you are pleased with the SSL Choice, and I know many other are.
Strange, I have the V-Series with extenders and a P1 Nano as well and never once had any issues at all. I use them in a Windows 11 i9-32GB system and set them up easily. Never have connection issues or operational issues that others, mostly with Mac seem to experience. I found your video interesting. Icon doesn't recommend using a USB hub but I have found not one issue if its a QUALITY hub and Icon have updated that part. I also use and tested the adapter without any issue either. Are you using the latest firmware as of 7/30/24?
It is not the first time I have heard someone say it seems like people having issues with iCON units are mostly Mac users. Interesting. I am very happy to hear you've not experienced any issues, awesome! In regards of firmware I am running the latest firmware for the P1-M and iMAP.
It is much more complicated in this new version. There is more controller messeges between your computer. 🤞🏽Do you now aboute P1-X and is it comptetible to use to gether with theP1 Nano?
There is more controller messages than previous one yes, but that should not mean it won't work, perhaps higher cost but users should never have to assume that it means more troubles. I am 99% sure that the extender is only for the P1-M but I do not want to guarantee it.
I liked the Icon controllers and looked at them but after reading the reviews of users there were to many issues with them imo. I decided eventually not to buy them although they look really nice.
I have the same problem with my SL. I talked to the OEM and they sent me a couple of encoders to have it fixed. This is a super easy fix BUT I know it could be frustrating on a new machine. Encoders are finicky and they unfortunately break or come with defects. Best of luck!
You are saying a hardware fix? I do not think its hardware on my unit, since it has changed since I updated to 1.07 - that must mean it is a software issue no?
I would definitely wait. Perhaps I am just very unfortunate. I do however get a impression that its a 50/50 experience. If the controller didn't have these flaws I would recommend it big time. I do not have a personal experience, but from what I see and hear, SSL and Softube's controllers are really solid. There is also a new one from Nektar (only one fader though) that seems cool.
@Iconproaudio I am Planning to Go For the Expansion.. I have Taken P1 Nano need more faders Which Model Should I go For How It connects Need a Video Also Need to Know How To Use the fader For Different Automation Parameters Like Dynamics Expression and Sends and inserts Thanks mix-IN
I’m having all those problems and the faders are not aligned correctly as my master is my first fader at times or I just can’t find it even when it’s reading on my display screen. I used three daws but I mostly use Pro Tools. I’ve been thinking of returning but it has so much potential. If they did update and roll out like MPC does this would be a force to be reckoning with.
Did I just meet my twin? Yea I also think concept wise this is really really good. Also I need this size of a controller, I can't go any bigger. How about you though, can you go bigger in size? I do believe the SSL UF8 seems really good, or the Softube MK3 if you don't need faders.
Looks like I will avoid Icon products. If they don’t support M processors not worth buying. Poor. Such a shame they look like fabulous products. Is this still an issue?
Thank you for watching! I would stay away for now yes, too many uncertainties in my opinion a the moment. What DAW are you using? iCON are creating scripts for at least Cubase. In the future (not sure how long) it could actually be really good if they do things right + if Steinberg MIDI Remote becomes less limited.
Wow that's a terrible controller. I've tried several controllers over the years only to discover they are useless with all the bugs they come with no matter what DAW. In fact going to another DAW introduced different issues. Slowed me down all the time and spent too much time trying to get them to cooperate. It frustrated me... took away inspiration and valuable time down the drain. Nowadays I just use a presonus faderport v2 on my left as the transport controls are just so convenient. Also so easy to zoom in n out when editing. Don't even have to look at the controller. On my right I use a mouse. Mouse is king in my opinion. Never fails and does exactly what I want it to do. I also use a stream deck with some handy shortcuts next to the faderport. Nowadays I just work on my projects and get things done. The only controller I use is the faderport v2 which is cheap and works every time.
I ran into the Usb issue with another company named Elgato, ya may have heard of them? , so they us a Usb2.0 to Usb-c cable with their Stream decks, and they claim that they too MUST be connected to the Computer directly!, however that is not entirely actuate , a thunderbolt dock, or a High Powered USB Dock can also work, but from my experience with the Streamdeck both work, but with something such as the P1-m or any Surface controller, you are going to have to go with either a direct or Thunderbolt dock which simulates a direct connection perfectly for everything that you plug in to it! Just my Experience , and nothing more. Cheers!
I've heard of them yes! Thank you for your input. if I happen to keep this device, it depends if the issues gets resolved, I may be interested trying out a high powered USB dock/adapter, thank you!
At least the issues seems to be software related and not related to bad quality components. So there should be a way for icon at least to fix it. I will buy one and try it out at least
I had the same issue with a panning knob jumping back and forth after half a year with a platform x from 2020. Thomann repaired it but I sold it shortly after. Besides that a couple of other issues like faders losing connection for a moment... Seems produciton didn't get much better since then! I'm happy with Presonus Faderport since then.
Thank you for your comment. I am somewhat hopeful that the knob issue is software based since it has gotten worse after an update, no guarantee though I guess. Glad to hear you have found a controller that works for you. P1-M was the only controller making sense for me, it was crucial that it had faders+encoders while being compact. I just hope that I will get it resolved this year, otherwise I may remove it from my workflow.
my p1-Nano freezes as in unresponsive usually every hour or so the transport numbers are ticking over but nothing responds till i turn it off and on again. i find it works better on some daws better than others the preset touch buttons dont make sense sometimes as to what they do. for example ableton daw has 1 of the 5 banks of touch buttons choices as F1 all the way to F15. these arnt shortcuts in ableton at all they do nothing. I personally think the biggest issue is fundamental in that it use Mackie control and its unreliable and different manufacterers implement certain thing and not others. The manual is crap. they should at least have a page for each daw explaining what all 80 buttons do as they are NOT mostly keyboard shortcuts. You hit them and nothing happens . it says page up page down on screen buttons in bitwig but it does something else or nothing at all and you look in your daws default presets key commands and these arent even set. hence why i think these are just names and actually Mackie control assignments that someone named with these non sensical names. I gave up after a month support is hopeless. they have terrible documentation and its generally flakey as . if they want to become serious they need stable products with documents that explain what each button does on the default setting for all the daw options. i switch between ableton and bitwig and every screen button command is different on the controller and again half opf them do nothing or make no sense or work sometime maybe on one place if your lucky. its so confusing and frustrating i went and bought an akai APC 64 today and it just works with all the devices no hassle didnt even need to read the manual
Thank you for sharing your experience, iCON needs to see comments like these. I feel many share your (our) opinion that it is confusing. The manual/instructions are definitely not optimal, and could be improved pretty easily. Some parts are well explained but in overall it is mediocre and should be improved. Also the instruction videos, I think they have 1 solid and the rest are not really good in my opinion. You say Mackie is unreliable, I am somewhat new to this, even though I have understood the concept quite quickly. But ye, in my mind it should be reliable since it has been used for so long, or should I expect otherwise?
I also really like it, but if you are like me and do not tolerate errors in the long run you should either skip or wait till it gets better. IF it gets better..
@@mix-inunfortunately if history repeats itself, it won’t get better. Their firmware is terrible, no doubt about it. Full of bugs, and upgrading to new firmware is a process in itself. They need to fully reinvent the firmware and upgrade process for these units.
I got the P1 nano and my experience has been horrible, , disconnects every time I restart the computer. The knobs don’t react in real time and usually has delays. These icons look great and I really was pumped up but as of now Fader port is way more reliable
I am sorry to hear that. I gain less trust by the day. It is nothing I want to say but I have to be transparent. I have yet to hear the controllers disconnects when restarting a computer. If I may, what do you have to do to make it reconnect?
@@tylermcafee I see, but can you do anything at the moment to reconnect it so it works after a reboot? If so, what is it that you have to do to make it work?
OMG. Respect for good video and you not start scream. So much terrible shit. I just have the platform nano. and after Mac update I wanted install the Software again, and the installer says out of date))) iw rote to Icon audio, and they tell me I have to use an old computer with older macOS. little trick I find out: you can use the installer when you use PACIFIST, open with Pacifist the installer and then there is a button in Pacifist "install" and it will installed correct and will work. But Pain ICON not fix this shit. Better send your piece back and take money back for that collections of BUGS, they dont will fix it. Better use AVID or Softie Fader or Mackie . maybe also Berlinger do it better.
They never did fix the compatibility bugs with previous units, leaving features and displays not working within a bunch of DAWS, so this doesnt surprise me
Your comment is very similar to review comments I read before purchasing it. I am gonna say I did not purchase the P1-M with ease, I was skeptical, but the size and concept suited me so well and I wanted to take the risk. Right now I am not sure if its worth. Maybe if the fix something or if I somehow can avoid to trigger these issues somehow, but having to work in "a certain way" just to avoid it, would be really sad.
@@mix-in My unit is the qcon pro x and I don't feel like it was worth it 4 years on or however long I've had it for. Wish I could time travel and tell my past self to avoid it lol.
@@UncleBenjs I hear you. iCON did respond to my video saying they will look into it. Now if that means the issues are fixed soon enough or never, I do not know.
@@notsure1135 I did not really think anything. The P1-M was the one controller I found at the time that suit my needs. We will see if I regret my decision or not. One things is for sure, I cannot work like this for long.
These issues are not acceptable. Oddly enough I have a V1-M and none of these issues. Actually I thought the P1-m is actually almost identical but I guess it's not.
It would be a great way to determine if its a faulty product yes. I have not asked them but I have been in contact with them for a very good while and if they were willing to do that I think they would have suggested it by now. It could also be that they want to look over things I am not aware of - my only problem with that is that it is taking a lot of time.
You might be right that I am to nice, but I think it is due to my belief that iCON's intentions are different than what the result are. And I really want this device since there are no other out there currently this compact with both faders and encoders. Would you like explain what you mean by again? Do you have previous experiences when things like this have happened?
I hate gears like this. always headache. owned the first version of Platform. during software update, I bricked it. they had to ship me a special cable from CHINA to reset it and they wanted that cable back!
Everything is shit. Just use one of those Novation things with the faders and knobs on them. Launch Control. Get a mouse with a jog wheel or a trackball on it. Nobody gets anything right. Glenn Fricker bought a Neve geneysys or whatever it’s called and the computer died in it. Like that isn’t going to be obsolete in five or so years and he spent mid 5 figures on it.
I have done everything according the instructions though, and I have compared to my dad's SSL Nucleus with the same daw, same computer and the only issue I find is that I cannot find all plugins, same with the P1-M. But the faders are always synced, no encoder issue, no meter bridge freeze, etc. Any thing you can think of that I could easily have missed?
Icon have the worst customer services and virtually no software or tech support. Ive had three products all three failed and all three after countless emails got no help.
And if this still is today they will lose more including me. I cross they have changed/will change. Really sorry to hear that, such a bummer, especially since I feel they could bring out great competition/innovation but the products need to work.
Thank you for this video! We have corrected the Help Center issues you highlighted by updating the FAQ pages. You CAN use the included adapter, as it does work with most computers. However, if the adapter is not working for your system, please remove it as part of the troubleshooting process.
Additionally, some computer systems seem to work well with a good powered USB hub, so we have changed the information on the Help Center page. Thank you for alerting us to this needed edit.
As for the encoder issues and MIDI/MCU bugs you have highlighted, we have forwarded this video to our engineering team. We will update you once we receive their reply.
Thank you for responding @Iconproaudio
It may be the case the USB adapter works with most computers. I may be wrong in this but in my experience many people cannot use adapters. Perhaps people only have been talking about the older product line and in that case I should retract my statement, but for me attest I cannot use the adapter.
Thank you for letting us know that you have forwarded this information. I believe it is crucial to regain and keep trust/interest.
@@mix-in I hope ICON fixes all these problems, thanks to your video I haven't bought the controller.
@@SaveTechno I sure hope so too. Thing is though that the issues are different user to user. Some have no issues and some have, and the kind of issues people have varies.
So basically what I am trying to say it could work for you, but for what it seems at the moment, there is no way to guarantee that it work for you, despite you having the exact same OS/DAW as other people claiming that it works.
Did you guys cut corners on the quality of your parts like Avid/Euphonix did? This video gave me flashbacks
@@moe47988No. We didn't cut corners. We've been working directly with @mix-in to correct the problems he outlines in this video, and we have already fixed many of them. Some of the problems he outlines are with the Mackie Control protocol so they are taking a little longer to fix. But our engineers are working on these issues.
I've yet to see anyone build a controller that just works and doesn't have planned obsolescence written into the design. This just answered my questions about ICON. Best of luck to you.
My impression is that SSL and Softube are solid, but I don't have any personal experience.
Thank you.
@@mix-in I would advise to tread carefully with any so called universal controller. They will all present you with inconsistencies that will take you away from actually being productive. Unless you are hell bent on having a controller then my only suggestions would be 1. Any Avid Pro Tools controllers running Pro Tools as they use a different protocol and are designed and written to work with Pro Tools or...
2. Presonus faderport 8 or 16 using Studio One as your DAW as that controller is also written specifically for Studio One. These are the only controllers I'm aware of that actually work hand in hand with their respective DAW's as I've worked with them in the past and offer workflows where you don't have to worry about the controller acting up. Every button does exactly what it's intended to do. There's no guesswork.
Those controllers can still be used with other DAW's but will not be fully functional and will behave erratically. Just like universal controllers.
Take note that the UF8 has no dedicated transport controls and still have to play around with mapping etc... If getting things done is a priority and you want a controller to help you then I suggest Avid Pro Tools eco system (using eucon and Pro Tools DAW) or Presonus Studio One DAW with a Faderport 16. I think softube control surfaces go hand in hand with Logic but I have no experience with them.
Protocols are used by every brand and product. DAW's broadcast midi not the other way around.
@@DVTOM Not sure what your point is as I understand midi very well. All I was doing was offering advise to someone.
Have you tried the SSL UF8? Been excellent for me, build quality is top notch no issues what so ever. Does what’s it is advertised to do and does it well, def sped up my workflow and recording/mixing drums with it has made it much more enjoyable and beneficial.
I saw it as a red flag that Sweetwater doesn’t carry icon.
Sorry you're dealing with these issues.
I was very close to purchasing the P1-M and screen and my research into the company showed me that their customer support is pretty abyssmal. The dealbreaker was finding out they never bothered to made an Apple Silicon updater although it seems that was unwarranted given your sucess with updating in the video.
I ended up splurging on an SSL UF8 instead and i've been super happy.
A few of your complaints like the metering issues i believe are inherent limitations of the MCU protocol and something I see on the SSL controller when using MCU. While I do use MCU for some functions, the fact that SSL provided their own mixer layer than integrates with the DAW which fixes a lot of MCU issues that seem universal (like wonky metering, not shifting focus on the controller when selecting a track in the DAW, and a number of other issues) and the controller makes it super easy to flip between MCU mode and the SSL 360 mixer mode.
if the metering issue is due to the MCU Protocol, should not we have heard of this issue like everywhere?
I am glad your happy with the SSL UF8. I was going to buy it if my desk was larger, but it is not so, and I won't compromise on my ergonomics.
@@mix-in I’ve heard of that issue on plenty of daw controllers with meters. Happens on my ssl uf8 as well?
@@djsoo really? Perhaps I have been living in another universe.
Maybe you need a bigger desk😀
Thanks for sharing! Some or most of these issues, i have happening with the old Pro G2, especially the drag in the jog wheel when scrolling. My guess that its an apparent software issue rather than the controller itself. Unfortunately, im leaning towards a presonus fader port and maybe a loupdeck/stream deck to handle the macros.
Thank you for watching! I agree, most of the issues are most likely software issues, could not see what else. I have hopes that things will turn around, but I can not wait forever.
I have heard good things about the presonus, but the device was too big for me.
Thank you for this video; I'm sure it took you a lot of time. I was close to considering upgrading my DAW controller, as I'm currently using an old Mackie Control Universal Pro. Icon controllers are indeed feature-rich and good-looking, but they are also known to be quite buggy. I was hoping they had managed to fix their issues, but apparently, they haven’t. The web is full of complaints, and I'm really surprised that people still buy these controllers. Me too I was very close to buying the V1-M, but thanks to your video I decided to stick with my old Mackie, which has never had an issue.
Glad that my video could come to use for you.
I do want to add that it could be working for you without any problems, but it is in my opinion risky. Very hard to know if you will get issues or not. If the device is free from faults, it's a fantastic device but it is something we producers/engineers HATE it is uncertainty and when things are not stable.
Softube's latest looks soo good though! Perhaps that could be something?
@@mix-in Softube is a nice device but too limited for my needs. The Avid Dock + S1 could be the one, or even just the Avid Dock. It's a bit expensive, but definitely not as buggy as Icon products. It's unfortunate that Icon has so many issues because I love the idea of having OLED touchscreen programmable fields, but Icon is far from reliable.
@@MarcoVialeBakmaind I love the touch screen concept. Yes you can have 1 stream deck as a complimentary, but having that touch screen in the same device is a really really nice thing. I LOVE having a minimalistic setup. I don't want my desk filled with things. I will say it again, in concept this is amongst the best surfaces. Imagine if they would release this bug free + stepping away from the MCU Protocol, implementing something new. I think they would have taken the market by storm.
Thanks for making these. Something you haven’t mentioned - doesn’t it bother you that the stupid display can’t show decibel values on the faders?
I am not dependent on it but I agree with you that it would've been really nice. I am not being bothered by that too much now due to all my other issues...
Perhaps the Midi Remote in Cubase 14 will be less limited and we could jump to the script, resulting in us seeing the db values.
Thanks for the Video!
My problem is:
The meter bridge does not show colours with Logic Pro, they say it's because of Logics internal protocol and Icon can't change that but X-Touch apparently solved that problem, so I guess the solution is Icon's job to solve.
My pleasure!
If that is the case then I do not know how iCON are thinking responding in that way. If that is true that is a weird and unprofessional response.
IF Behringer made a decent Surface controller where I could see the screen then maybe, but Id rather have a display I can see than the colors on it! and yes I am a Logic Pro Apple Fanboy!
I recently bought the P1 Nano. I ended up sending it back because I just had too many issues that I couldn't ignore, I didn't bother with icon support as I only had a few days left to get a full refund. iMap was painful to use. I had to wipe and reinstall everything once because the key buttons stopped working after changing some key commands on the first page.
The straw that broke the camel's back was having a channel selected, and when going to write automation as soon as I touch the fader the selected channel would jump to another one, it was stuck on that particular channel for some reason, even after changing fader banks, it would still jump to that one channel. It only happened occasionally, but when it did I couldn't stop it from being locked in that state. In my opinion that is a complete deal breaker. There are MANY other minor issues that I won't go into detail about...
Just purchased the FaderPort V2. It's a shame because the icon device did fit my needs perfectly, like you said. Really nice device if it actually worked properly.
FYI my system: MacOS Ventura using Nuendo
I liked the look of the Icon controllers but was weary since It's an unknown brand compared to the likes of SSL, Mackie, Avid. My Mackie in 20 years old but still works for 90 percent of what I need. Amazing how Icon get's things so wrong!
they never allowed me to test one their units, after meeting them at NAMM - I ask too many questions on my channel ;).
You can never ask too many questions. That seems odd.
Hello, @massivebeatzz. I believe you contacted us before the controllers were on the market. Please forgive us for not getting back to you. Look for an email from our marketing team soon.
I am using the P1-M on a PC running Studio One. I've emailed them, and received no response. Keeping in mind that the V1-M can do is dependent upon what the DAW exposes via MIDI, I do have a few workarounds for the issues I have. Sorry if TL/DR, but you did ask. :)
Things that bug me the most:
- The master slider is undependable. I frequently fade out the master volume at the end of a song. For two of my songs of about 8 tracks it fades to about half way then stops. It is totally useless thereafter, if I move to a different spot in the song it stays there. If I manually move the slider to 0, as soon as I hit 'Play' it goes back to 50% even though the For a simple one-song it works perfectly. My workaround is the press the master/Assign button to turn off the master slider completely. :(
NOTE: There is an option in Studio One which might help when moving to a previous spot in the song in S1, it was in one of Gregor's videos but I have yet to find it again.
- I use black electrical tape to cover up some of the digits on the time display. I only use Beats mode, and having extra 0's in the display made it very hard to read.
Things that bug me but I can live with:
- The master meter does not work. Not that big a deal, but annoying.
- Many of the pre-mapped keys for Studio One PC don't work. To be honest I have not researched why, but it does seem odd they would be like this straight out of the box. No, I have not remapped keys in S1.
- I use page 3 of the Button functions in iMap to store hotkeys that I will never use or don't work. There is no way to copy a blank on over them or to delete them.
- There is a 'Firmware Upgrade" button on the lower left of IMap. Why? It will blindly update the firmware of the V1-M, even if an update is not needed. Not a good idea! Flashing firmware is something that should be done with caution in any device as if something goes wrong it will almost certainly become bricked. Maybe a link to the downloads page would be better? People who are investing in equipment like this should be computer-savvy enough to know how to download and install an update.
I did ask them about a dust cover, as there is one on eBay but it comes from Bulgaria. There response was basic, no help at all. I realize this is kind of a niche product, but maybe there is a dust cover out there that would be close enough to use? Anyone have a dust cover they could recommend?
Nothing is too long if it is relevant to iCON, and if I owned the business I would want to hear what everyone had to say, so thank you for your comment.
Do I get this right that you can write automation on the master in S1? I haven't checked if things are different for me since the update but I could not do it on 1.05 in cubase. Bummer to hear about your issues, especially the master fader one. How long was is it since you emailed them if I may ask?
I do not know anything about a dust cover. I funny enough and a perfectly sized cloth which you use to wipe comp screens, which is in the same color - it works for me.
Thank you for this comment. We will forward your issues to our engineering team.
Thanks for sharing. I've had most of these issues using this controller with Bitwig Studio. I hope iCON is able to fix these eventually because I really like the controller otherwise.
I 100% agree, I really like it but I won't tolerate disturbances in the long run.
Thanks for sharing! I recently bought it and am using it with Cubase 13, and I've encountered quite a few issues as well. One thing that bothered me is that I can only use the Bank Left & Right buttons to move the faders. The Fader Left & Right buttons don't work when I want to move just one channel down. Have you experienced the same issue?
My pleasure! Sorry to hear you are experiencing some issues. However you can switch channels 1&1. You are probably using the Cubase in Mackie mode. If you choose compatibility mode you will be able to switch 1&1 with those buttons. However there may actually be a way of moving them 1&1 in cubase mode as well, I can come back if/when I find out.
Cubase mode has more functions than compatibility mode, so that is why I would recommend cubase mode over the compatibility mode.
Yeah, I used Mackie Mode following the manual from the official website. What is the name of the device you use for P1-M? Sorry I don't know which of the devices are in compatibility mode or Cubase mode. Thank you!
@@watchinguse9231 I am not sure what you mean by the name of the device I use for the P1-M?
But to see what mode you are in, go to the top menus - Studio - More Options - Mackie Control.
Then you will see a small window pop up where you can choose between Mackie and compatibility.
Compatibilty has the 1 channel switch you are looking for, but it does not have the same amount of functions which you may or may not desire.
@@mix-in Thank you so much! It works! I misunderstood your initial instruction. I thought the issue was to select 'Add Device' under Studio Setup, choosing a device other than 'Mackie Control'. That's why I would like to ask for the name of the device.
@@watchinguse9231 Ah okey I see. Glad I could help! Do not expect having full functionality though. You have most functions but there are some that are missing/limited in compatibility mode.
😳.....😅Glad i saw this video and comments about it's performance. Was really loving the looks of this controller and the bigger versions but it goes to show that looks are not everything. Icon apparently didn't want to invest anymore money in R&D i guess and decided to use consumers as bug hunters instead of taking the time to properly test and fix software/hardware issues. I must admit though that i was already skeptical about their controllers and software stability when during their demos it was shown that you have to hold down a specific button when starting up your daw. I was like "oh, looks like their programmers cant figure out how to get the Daw and controllers to immediatly communicate with each other during DAW startup without resorting to an end users physical intervention." They need to fire their programmers.🤨
Meanwhile I cannot know for sure, to me it feels like it is somewhat 50/50. Some people are experiencing no issues at all and some are having a mess. Usually (I believe) it is more that a big part of users have the same issues. However in this situation it feels like a lot of people can have so many different issues, so many irregularities.
I have had discussions/comments saying basically iCON products are rock solid and flawless, and if they have never experienced any issue no wonder they say that - and I just find it so uncommon that the contrasts can be that large.
I was also skeptical due to the mixed reviews and lack of user reviews on TH-cam compared to other units but the p1-m form factor was perfect for me so I took the risk. At the moment I do not know if it was worth it. I am in contact with iCON so I am taking it from there now. But as I have said elsewhere, I will not allow disturbances in the long run.
Hope dies last!
Hey Dude! Watched both videos on this Controller, and enjoyed them. But like yourself and many others, I would love to buy this, but would love it to work properly.
Do you have any updates on its performance? I’m going to be using it with Ableton and an M3 MacBook Pro
Hello! It is very hard to tell how you will experience it unfortunately. My impression is that it is such a case-case scenario. You may have a near flawless experience or the opposite. Based on comments in groups and forums it's truly mixed.
What I certainly dislike the most is the fact that the one's who experiences issues don't have the same issue, it is so irregular. I would feel more comfortable if all had the same issues, then it would be more likely for iCON to fix them.
To give a more direct answer to your question - I did get a unreleased update directly from iCON which did fix the highlight issues (except the Solo Defeat". Faders maaaybe don't desync as much, I need more time to investigate.
Those are the improvements. I am waiting for a response. It takes a loooot of time. In this state I would not recommend iCON Products based of on my experience.
@@mix-in Thank you so much for you depth reply. And like so many others, I would be incredibly interested in seeing a Part 3 video to this whole saga. Imagine if they adopted what Ableton do with a simple ‘Midi Learn’ function! That would be incredible. There’s lots of incredibly talented people out there who probably write a better script for the V1-M to use that’s better than ICON can do.
I am about to get a controller from Icon, Have you tried the V1-M? , if you have and or have one can you do a video about it?
thanks!
I have. It's wonderful with the exception of the jog wheel. It's wonky. It's super loose and extemely sensitive. Otherwise, the unit is wonderful.
I have one. It will depend on your computer and DAW whether it works good for you.
Mine has bugs.
I’ve used the old school Mackie controllers, Softubes Console One and all of SSL’s controllers. I like Console One and the SSL controllers the best because they are the most solid software and hardware wise.
I currently use the SSL Eco-system with Ableton Live and loving every minute of it. I chose to move to the SSL ecosystem because it gives me more options, features and deeply fuses the most with my DAW.
You get what you pay for so I’d do your research, check the Daw compatibility lists and try them out “in your studio” for yourself.✌🏾
I wanted to go for the SSL UF8 to begin with, but the size was just too big, I really need the compact size which P1-M offers and that is why I went for it.
I am happy to hear you are pleased with the SSL Choice, and I know many other are.
good videos, they are the only about this controller that actually helped
Thank you very much, that's very kind.
Have you had any experience with iCON previously?
Strange, I have the V-Series with extenders and a P1 Nano as well and never once had any issues at all. I use them in a Windows 11 i9-32GB system and set them up easily. Never have connection issues or operational issues that others, mostly with Mac seem to experience. I found your video interesting. Icon doesn't recommend using a USB hub but I have found not one issue if its a QUALITY hub and Icon have updated that part. I also use and tested the adapter without any issue either. Are you using the latest firmware as of 7/30/24?
It is not the first time I have heard someone say it seems like people having issues with iCON units are mostly Mac users. Interesting.
I am very happy to hear you've not experienced any issues, awesome!
In regards of firmware I am running the latest firmware for the P1-M and iMAP.
It is much more complicated in this new version. There is more controller messeges between your computer. 🤞🏽Do you now aboute P1-X and is it comptetible to use to gether with theP1 Nano?
There is more controller messages than previous one yes, but that should not mean it won't work, perhaps higher cost but users should never have to assume that it means more troubles.
I am 99% sure that the extender is only for the P1-M but I do not want to guarantee it.
I liked the Icon controllers and looked at them but after reading the reviews of users there were to many issues with them imo. I decided eventually not to buy them although they look really nice.
They do look really nice, and the concept of the touch screen is GREAT. But in real life results matter more than any of that.
I have the same problem with my SL. I talked to the OEM and they sent me a couple of encoders to have it fixed. This is a super easy fix BUT I know it could be frustrating on a new machine. Encoders are finicky and they unfortunately break or come with defects. Best of luck!
You are saying a hardware fix? I do not think its hardware on my unit, since it has changed since I updated to 1.07 - that must mean it is a software issue no?
I also use Cubase and was looking at this unit. I think I will wait some time and see if something better comes along.
I would definitely wait. Perhaps I am just very unfortunate. I do however get a impression that its a 50/50 experience. If the controller didn't have these flaws I would recommend it big time.
I do not have a personal experience, but from what I see and hear, SSL and Softube's controllers are really solid. There is also a new one from Nektar (only one fader though) that seems cool.
@Iconproaudio I am Planning to Go For the Expansion..
I have Taken P1 Nano need more faders Which Model Should I go For
How It connects
Need a Video
Also Need to Know How To Use the fader For Different Automation Parameters Like Dynamics Expression and Sends and inserts
Thanks mix-IN
I’m having all those problems and the faders are not aligned correctly as my master is my first fader at times or I just can’t find it even when it’s reading on my display screen. I used three daws but I mostly use Pro Tools. I’ve been thinking of returning but it has so much potential. If they did update and roll out like MPC does this would be a force to be reckoning with.
Did I just meet my twin?
Yea I also think concept wise this is really really good. Also I need this size of a controller, I can't go any bigger.
How about you though, can you go bigger in size? I do believe the SSL UF8 seems really good, or the Softube MK3 if you don't need faders.
Looks like I will avoid Icon products. If they don’t support M processors not worth buying. Poor. Such a shame they look like fabulous products. Is this still an issue?
Long time Icon user. I have found that a powered hub works best. Even better than plugging direct. Especially when using as Extender.
Interesting. Not that I need to do that but it is valuable information, thanks!
Too many bugs. Was about to buy but staying away for now, thanks for the review,
Thank you for watching! I would stay away for now yes, too many uncertainties in my opinion a the moment.
What DAW are you using? iCON are creating scripts for at least Cubase. In the future (not sure how long) it could actually be really good if they do things right + if Steinberg MIDI Remote becomes less limited.
Wow that's a terrible controller. I've tried several controllers over the years only to discover they are useless with all the bugs they come with no matter what DAW. In fact going to another DAW introduced different issues. Slowed me down all the time and spent too much time trying to get them to cooperate. It frustrated me... took away inspiration and valuable time down the drain. Nowadays I just use a presonus faderport v2 on my left as the transport controls are just so convenient. Also so easy to zoom in n out when editing. Don't even have to look at the controller. On my right I use a mouse. Mouse is king in my opinion. Never fails and does exactly what I want it to do. I also use a stream deck with some handy shortcuts next to the faderport. Nowadays I just work on my projects and get things done. The only controller I use is the faderport v2 which is cheap and works every time.
I ran into the Usb issue with another company named Elgato, ya may have heard of them? , so they us a Usb2.0 to Usb-c cable with their Stream decks, and they claim that they too MUST be connected to the Computer directly!, however that is not entirely actuate , a thunderbolt dock, or a High Powered USB Dock can also work, but from my experience with the Streamdeck both work, but with something such as the P1-m or any Surface controller, you are going to have to go with either a direct or Thunderbolt dock which simulates a direct connection perfectly for everything that you plug in to it! Just my Experience , and nothing more. Cheers!
I've heard of them yes! Thank you for your input. if I happen to keep this device, it depends if the issues gets resolved, I may be interested trying out a high powered USB dock/adapter, thank you!
At least the issues seems to be software related and not related to bad quality components. So there should be a way for icon at least to fix it. I will buy one and try it out at least
This is also what I believe, and I have hope. I hope your experience is not as bumpy as mine!
I had the same issue with a panning knob jumping back and forth after half a year with a platform x from 2020.
Thomann repaired it but I sold it shortly after.
Besides that a couple of other issues like faders losing connection for a moment...
Seems produciton didn't get much better since then!
I'm happy with Presonus Faderport since then.
Thank you for your comment. I am somewhat hopeful that the knob issue is software based since it has gotten worse after an update, no guarantee though I guess.
Glad to hear you have found a controller that works for you. P1-M was the only controller making sense for me, it was crucial that it had faders+encoders while being compact. I just hope that I will get it resolved this year, otherwise I may remove it from my workflow.
Dude its your Mac usb connection nothing to do with the control surface .
my p1-Nano freezes as in unresponsive usually every hour or so the transport numbers are ticking over but nothing responds till i turn it off and on again. i find it works better on some daws better than others the preset touch buttons dont make sense sometimes as to what they do. for example ableton daw has 1 of the 5 banks of touch buttons choices as F1 all the way to F15. these arnt shortcuts in ableton at all they do nothing. I personally think the biggest issue is fundamental in that it use Mackie control and its unreliable and different manufacterers implement certain thing and not others. The manual is crap. they should at least have a page for each daw explaining what all 80 buttons do as they are NOT mostly keyboard shortcuts. You hit them and nothing happens . it says page up page down on screen buttons in bitwig but it does something else or nothing at all and you look in your daws default presets key commands and these arent even set. hence why i think these are just names and actually Mackie control assignments that someone named with these non sensical names. I gave up after a month support is hopeless. they have terrible documentation and its generally flakey as . if they want to become serious they need stable products with documents that explain what each button does on the default setting for all the daw options. i switch between ableton and bitwig and every screen button command is different on the controller and again half opf them do nothing or make no sense or work sometime maybe on one place if your lucky. its so confusing and frustrating i went and bought an akai APC 64 today and it just works with all the devices no hassle didnt even need to read the manual
Thank you for sharing your experience, iCON needs to see comments like these.
I feel many share your (our) opinion that it is confusing. The manual/instructions are definitely not optimal, and could be improved pretty easily. Some parts are well explained but in overall it is mediocre and should be improved.
Also the instruction videos, I think they have 1 solid and the rest are not really good in my opinion.
You say Mackie is unreliable, I am somewhat new to this, even though I have understood the concept quite quickly. But ye, in my mind it should be reliable since it has been used for so long, or should I expect otherwise?
thanks for sharing this, I really liked this controller but with this failure maybe I will pass
I also really like it, but if you are like me and do not tolerate errors in the long run you should either skip or wait till it gets better. IF it gets better..
@@mix-inunfortunately if history repeats itself, it won’t get better. Their firmware is terrible, no doubt about it. Full of bugs, and upgrading to new firmware is a process in itself. They need to fully reinvent the firmware and upgrade process for these units.
@@citytonightproductions What experience did you have? Or do you know of someone who had a bad experience?
Planned obsolence is so ingrained into manufacturers nowadays they'll discontinue the documentation for a product they've just updated 5 minutes ago.
We'll see, hopes dies last!
I got the P1 nano and my experience has been horrible, , disconnects every time I restart the computer. The knobs don’t react in real time and usually has delays. These icons look great and I really was pumped up but as of now Fader port is way more reliable
I am sorry to hear that. I gain less trust by the day. It is nothing I want to say but I have to be transparent.
I have yet to hear the controllers disconnects when restarting a computer. If I may, what do you have to do to make it reconnect?
@@mix-in I’m still currently trying to figure out what exactly but I think it has something to do with this midi studio on my Mac
@@tylermcafee I see, but can you do anything at the moment to reconnect it so it works after a reboot? If so, what is it that you have to do to make it work?
@@mix-in it actually is turning out to be the 5v adapter they say to plug in. At least that’s what it is seeming like.
@@tylermcafee If it is the USB adapter you are referring to, that is not working for me either. It is causing disconnecting and freezing issues.
OMG. Respect for good video and you not start scream. So much terrible shit. I just have the platform nano. and after Mac update I wanted install the Software again, and the installer says out of date))) iw rote to Icon audio, and they tell me I have to use an old computer with older macOS. little trick I find out: you can use the installer when you use PACIFIST, open with Pacifist the installer and then there is a button in Pacifist "install" and it will installed correct and will work. But Pain ICON not fix this shit. Better send your piece back and take money back for that collections of BUGS, they dont will fix it. Better use AVID or Softie Fader or Mackie . maybe also Berlinger do it better.
They never did fix the compatibility bugs with previous units, leaving features and displays not working within a bunch of DAWS, so this doesnt surprise me
Your comment is very similar to review comments I read before purchasing it. I am gonna say I did not purchase the P1-M with ease, I was skeptical, but the size and concept suited me so well and I wanted to take the risk. Right now I am not sure if its worth. Maybe if the fix something or if I somehow can avoid to trigger these issues somehow, but having to work in "a certain way" just to avoid it, would be really sad.
@@mix-in My unit is the qcon pro x and I don't feel like it was worth it 4 years on or however long I've had it for. Wish I could time travel and tell my past self to avoid it lol.
@@mix-inwhy did you think your experience would be different?
@@UncleBenjs I hear you. iCON did respond to my video saying they will look into it. Now if that means the issues are fixed soon enough or never, I do not know.
@@notsure1135 I did not really think anything. The P1-M was the one controller I found at the time that suit my needs. We will see if I regret my decision or not. One things is for sure, I cannot work like this for long.
These issues are not acceptable. Oddly enough I have a V1-M and none of these issues. Actually I thought the P1-m is actually almost identical but I guess it's not.
I am glad to hear you are not experiencing these issues! May I ask if you are using a different DAW? What OS?
@@mix-in I am using Steinberg Nuendo 13 (identical MCU implementation like Cubase) in Windows 11
Just realized that I also have the solo defeat issue
@@samjones714 Alright, glad you only have that though. I am on Cubase 12, Mac Monterey. I cannot exclude that it is the OS but... I doubt it honestly.
Icon pro can send you another company tested controler to see if its a faulty production so somehow damaged product
It would be a great way to determine if its a faulty product yes. I have not asked them but I have been in contact with them for a very good while and if they were willing to do that I think they would have suggested it by now. It could also be that they want to look over things I am not aware of - my only problem with that is that it is taking a lot of time.
NO, the USB issue should not exist. Stop being so nice. This is clearly a BETA software yet again. They sluffed it off on the customers - again.
You might be right that I am to nice, but I think it is due to my belief that iCON's intentions are different than what the result are. And I really want this device since there are no other out there currently this compact with both faders and encoders.
Would you like explain what you mean by again? Do you have previous experiences when things like this have happened?
Brother everybody told you Its a shitty compagny in your last Icon Video ! People all over explained their problem
xx
😢😭 it’s gotten worse
Totally unchill...
I hate gears like this. always headache. owned the first version of Platform. during software update, I bricked it. they had to ship me a special cable from CHINA to reset it and they wanted that cable back!
Everything is shit.
Just use one of those Novation things with the faders and knobs on them. Launch Control.
Get a mouse with a jog wheel or a trackball on it.
Nobody gets anything right. Glenn Fricker bought a Neve geneysys or whatever it’s called and the computer died in it. Like that isn’t going to be obsolete in five or so years and he spent mid 5 figures on it.
I will look into that, thank you.
its rarely ever the device , its usually the daws issue !!
I have done everything according the instructions though, and I have compared to my dad's SSL Nucleus with the same daw, same computer and the only issue I find is that I cannot find all plugins, same with the P1-M. But the faders are always synced, no encoder issue, no meter bridge freeze, etc.
Any thing you can think of that I could easily have missed?
@@mix-in have you tried a different daw ?
in the case of some of these issues, it's most likely the MCU protocol that's ancient.
Icon have the worst customer services and virtually no software or tech support.
Ive had three products all three failed and all three after countless emails got no help.
And if this still is today they will lose more including me. I cross they have changed/will change.
Really sorry to hear that, such a bummer, especially since I feel they could bring out great competition/innovation but the products need to work.
Having to use the word "sometimes" to describe a professional device's behavior says a lot, just avoid it!
I don't want to say it but your comment did resonate with me somewhat. Hopefully I'll see change this year!