Crumbl: How We Built A Cookie Company That Brings In $1 Billion A Year

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  • เผยแพร่เมื่อ 20 พ.ย. 2024

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  • @savdot_00
    @savdot_00 4 หลายเดือนก่อน +679

    Working at crumbl was genuinely my worst job. Overworked, underpaid and they wouldn’t even get cushioned mats to put under the decorating tables even though we’re on our feet all day. Almost every single one of my coworkers by the end of their shifts complained of knee and feet pain for standing in one place for so long. You barely get training before they throw you in and then reprimand you for falling behind.

    • @AM-br4ix
      @AM-br4ix 3 หลายเดือนก่อน +13

      Sounds like a lot of hype?!

    • @Masterahsoka
      @Masterahsoka 2 หลายเดือนก่อน +3

      What was the pay like?

    • @kimberlyskye2024
      @kimberlyskye2024 2 หลายเดือนก่อน +15

      @@savdot_00 okay I mean If it’s that bad they should work on that. At least get employees foot matt. However the low pay makes sense as it is kind of a minimum wage job to work in that type of place.

    • @nashauto198
      @nashauto198 หลายเดือนก่อน +1

      Thats messed up especially since they charge a lot for the cookies

    • @testacals
      @testacals 26 วันที่ผ่านมา

      Not sure if hat is a specific issue in that specific shop or a crumbl wide issue

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    @popsarah7805 8 หลายเดือนก่อน +2850

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  • @EH-zo9cf
    @EH-zo9cf 9 หลายเดือนก่อน +2577

    Why are you paying the workers so low then?

    • @gilmendoza8092
      @gilmendoza8092 9 หลายเดือนก่อน +268

      Because they expect you to tip the workers

    • @valdomero738
      @valdomero738 9 หลายเดือนก่อน +3

      CEO is a tech parasite. Tale as old as time.

    • @hh0686
      @hh0686 9 หลายเดือนก่อน +500

      Less money to workers, more money to the owner

    • @Skatamska
      @Skatamska 9 หลายเดือนก่อน +188

      Because people are not willing to pay $ 10 for a cookie.

    • @virtuouschu5745
      @virtuouschu5745 9 หลายเดือนก่อน +262

      Because cost of doing business is so high. The average profit margin for your local store is only about 10%. So for a $5 cookie the store only makes 50 cents. Be kind and understand it’s not easy to be a small business owner. Many of them don’t survive due to razor thin margins.

  • @MrObsvenchilde
    @MrObsvenchilde 7 หลายเดือนก่อน +962

    the secret is instagramable cookies that are so creative that they don't even look or taste like cookies anymore

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  • @miumuse444
    @miumuse444 7 หลายเดือนก่อน +2464

    a business that is straight out of a canva marketing template

    • @kinleyanderson4233
      @kinleyanderson4233 6 หลายเดือนก่อน +47

      You just gave me an idea! 💡 thank you.

    • @LizmarieCruz
      @LizmarieCruz 5 หลายเดือนก่อน +94

      and it worked for them crazy how life works right

    • @amkara0101
      @amkara0101 5 หลายเดือนก่อน +12

      Ok and?

    • @visionseeker777
      @visionseeker777 4 หลายเดือนก่อน

      💀

    • @eraserqueen297
      @eraserqueen297 4 หลายเดือนก่อน +33

      You forget that he also had $68 000 to get the business off the ground right off the bat. Some people don't have that kind of money to invest in a business and/or are too afraid to do so. It was definitely more than just "a canva marketing template" that made this business successful lol.

  • @_me.Kanika
    @_me.Kanika 9 หลายเดือนก่อน +3061

    Goes to show you can get rich with anything. Even cookies that are still raw in the middle

    • @salemalryashi-tu6th
      @salemalryashi-tu6th 9 หลายเดือนก่อน +65

      😂😂

    • @grantcapel9884
      @grantcapel9884 9 หลายเดือนก่อน +221

      and 100 grams of sugar lol

    • @monique7885
      @monique7885 9 หลายเดือนก่อน +76

      I thought I was the only one that thought that

    • @marklionetti1087
      @marklionetti1087 9 หลายเดือนก่อน +113

      It's all hype! I think these 2 are drowning in debt I bet. the 2 location near where I live are dead all the time. They now close early on the weekends. I have tried once, cookies are 2 big and to fattening. I won't be back. I can make better ones at home. 🤣

    • @turtle2848
      @turtle2848 9 หลายเดือนก่อน +18

      Quality and sales decreasing

  • @bernardocastro1046
    @bernardocastro1046 7 หลายเดือนก่อน +2290

    Tell me you are American without telling me you are American:
    "with 9 international locations, Crumbl has quite literally taken over the world"

    • @Miski_Mariam
      @Miski_Mariam 7 หลายเดือนก่อน +36

      🤣

    • @MsLoma1212
      @MsLoma1212 7 หลายเดือนก่อน +18

      So true😂😂

    • @JohnStockton7459
      @JohnStockton7459 7 หลายเดือนก่อน +43

      America is the world basically, so yes

    • @dunkmasterflexx
      @dunkmasterflexx 7 หลายเดือนก่อน +19

      tell me you recycle trendy internet phrases without telling me you have no originality

    • @JordanSkoubo
      @JordanSkoubo 7 หลายเดือนก่อน +13

      It says the founder is from Canada lol

  • @joshuadeleon2953
    @joshuadeleon2953 8 หลายเดือนก่อน +415

    I love them but I wish they focused more on quality control. Every stores I go visit is inconsistent with quality

    • @dmtrspen
      @dmtrspen 7 หลายเดือนก่อน +8

      EXACTLY

    • @CaliMisfit1921
      @CaliMisfit1921 6 หลายเดือนก่อน +23

      Too dry, too sweet, or not sweet enough and undercooked!

    • @abigailskelton2312
      @abigailskelton2312 5 หลายเดือนก่อน +19

      That tends to happen when you expand so rapidly. Quality goes by the wayside.

    • @anikajordanfaustino2145
      @anikajordanfaustino2145 2 หลายเดือนก่อน

      Go to the one in la Verne 🎉

  • @ado9678
    @ado9678 8 หลายเดือนก่อน +162

    Did they change their start up story? I remember watching another video where they said they leased the first store without even having a concept, here they’re telling it backwards

    • @AlexPerazaTV
      @AlexPerazaTV 4 หลายเดือนก่อน +13

      That is the story. He said "we literally did everything backwards, we agreed to start a business, bought food equipment, leased the store and then decided on the product".

  • @downey416Toronto
    @downey416Toronto 8 หลายเดือนก่อน +242

    There Cookies & Cream Milkshake cookie has 84 grams of sugar & 800 calories per cookie that's highly disturbing &
    Blueberry Cheesecake cookie has 76 grams of Sugar & 840 calories that's INSANE how is that even possible

    • @cellano5223
      @cellano5223 8 หลายเดือนก่อน +19

      Yeah, I really wish I could eat a whole cookie without feeling like my health is on the line. 😅

    • @lifemarketing9876
      @lifemarketing9876 8 หลายเดือนก่อน +27

      Well cookies aren't supposed to be healthy, so I don't understand why you're complaining tbh.

    • @bunkbedblake3215
      @bunkbedblake3215 7 หลายเดือนก่อน +1

      Highly disturbing🤣

    • @beautiful10381
      @beautiful10381 7 หลายเดือนก่อน

      Lol

    • @lilusoriginals5502
      @lilusoriginals5502 6 หลายเดือนก่อน +29

      @@lifemarketing9876 no you don’t understand, these cookies are highly sweet full of bad stuff. I understand that cookies aren’t meant to be part of a healthy diet. But they over-dose the sugar. I am a type 1 diabetic. I am usually able to eat a cookie once in a while. Cookies the same size as crumbls should be between 30-45 carbs in total. 1 FOURTH of a crumbl cookie has around 32 carbs? (key lime). That’s absolutely crazy. Not a good idea unless you wanna ruin your diet with a “cookie”

  • @Alexandr-q5h
    @Alexandr-q5h หลายเดือนก่อน +24

    as someone who worked at crumbl, they sell cookies from the night before. They put it in the fridge, reheat it the next day, and market it as fresh baked that day. There is also regulations of shelf-life for 3 hours in the warmer, the reason there is a shelf-life is because of bacteria build up. They still sell it after it hits the three hour mark. But that's the location I use to work at so. Be aware.

    • @vl1180
      @vl1180 7 วันที่ผ่านมา

      No way they sell day old cookies! I don’t believe it. They must cook them same day you mean

  • @aknetworkedit
    @aknetworkedit 9 หลายเดือนก่อน +1609

    If they ever go bankrupt they'll look at each other, shrug and say 'Well that's how the cookie crumbls'!

    • @adamtanpahawa850
      @adamtanpahawa850 9 หลายเดือนก่อน +18

      😂

    • @boohere2
      @boohere2 9 หลายเดือนก่อน +16

      Truthfully, that is what I am worried about with them. I don't know if you heard of this place called Sift Dessert Bar. They are a cupcake dessert place. I saw they opened quite a few places around my city/state. I saw some of the places close completely. I think it was because they expanded too fast. People got sick of the cupcakes. There was also Krispy Kreme too. They had expanded too rapidly in which case was going to lead to bankruptcy. They did close some stores though.

    • @allilam9081
      @allilam9081 9 หลายเดือนก่อน +2

      @@boohere2 Is it the sift dessert bar from Honkong? they literally has the best red velvet cupcake.

    • @boohere2
      @boohere2 8 หลายเดือนก่อน +1

      @@allilam9081 yeah same place. Sift cupcakes. Actually they are closing a bunch of stores here

    • @nicolagomes5526
      @nicolagomes5526 8 หลายเดือนก่อน +8

      How negative can you be

  • @AwokenEntertainment
    @AwokenEntertainment 8 หลายเดือนก่อน +116

    Goes to show how far a good product with good marketing can take you..

  • @ClamorDiGilgamesh
    @ClamorDiGilgamesh 9 หลายเดือนก่อน +92

    Went there once to try, thought it was just a little cookie store. I won't be buying anymore of their cookies. I just want a small local pastry store with a large variety of cookies to pick from, I don't need fomo for overpriced cookies.

    • @pat4005
      @pat4005 7 หลายเดือนก่อน +12

      It would cost a "small local pastry store" a LOT of time, manpower and money to create and stock a "large variety of cookies to pick from".
      That is WHY they don't exist that way.
      Tell me you have never started and run a successful food industry business (or ANY BUSINESS for that matter), without telling me you never started and run a successful business! 😂

  • @ricarellan
    @ricarellan 9 หลายเดือนก่อน +485

    They closed 2 locations in my area recently. Most of the Yelp reviews say they’re overpriced and under baked.

    • @inmortal131
      @inmortal131 9 หลายเดือนก่อน +32

      I think marketing and fomo get more money 🤔.

    • @milambo9276
      @milambo9276 9 หลายเดือนก่อน +62

      Unfortunately quality control with franchises is not easy.

    • @BreannaWhiteside
      @BreannaWhiteside 7 หลายเดือนก่อน +11

      I dont see how people say they are expensive these cookies are pratically $3+change a piece for a box of 4 cookies they are $15 do the math divide $15 by 4 .. not only that the cookies are so large 3 or 4 people can eat off one cookie.

    • @524FrmGrl
      @524FrmGrl 6 หลายเดือนก่อน +3

      Our Crumbl is AWESOME

    • @dying2comment
      @dying2comment 5 หลายเดือนก่อน

      @@BreannaWhiteside they’re double that price

  • @vsboy2577
    @vsboy2577 9 หลายเดือนก่อน +683

    Secret formula , pay employees barely anything and overcharge on uncooked cookies .

    • @StarLight-sl9ok
      @StarLight-sl9ok 8 หลายเดือนก่อน +64

      Please tell me a fast food employee that gets a high wage.

    • @radhiadeedou8286
      @radhiadeedou8286 8 หลายเดือนก่อน +9

      But why are people buying them?

    • @JEREMYHofisi
      @JEREMYHofisi 8 หลายเดือนก่อน +23

      and the hater's gonna hate hate hate and hate😆😆

    • @RogueMemez
      @RogueMemez 8 หลายเดือนก่อน +4

      @@StarLight-sl9ok😂

    • @hollowman_1991
      @hollowman_1991 8 หลายเดือนก่อน +36

      I don't think rolling cookies out was meant to be a high wage career.

  • @aes_00
    @aes_00 8 หลายเดือนก่อน +198

    I went to crumbl once and bought 6 cookies (and they aren't cheap!), I wanted to share one with my brother since he worked across the street and didn't want to break it in half myself and touch it since my hands were dirty. I asked them if they could just cut it in half for me and they said I could buy this $10 cookie knife to cut it, but they couldn't. After spending almost $30 on cookies, you cant cut one for me?! Crazy.

    • @xoreign
      @xoreign 8 หลายเดือนก่อน +10

      To be fair, it seems like everything is done with a machine. They might literally not have knives in the building.

    • @erazn9077
      @erazn9077 8 หลายเดือนก่อน +38

      @@xoreignain’t no way bro, they gotta have some cutlery in there

    • @xoreign
      @xoreign 8 หลายเดือนก่อน

      @@erazn9077 Such as what? To use for what? I admit it's strange but I literally can't think of anything they'd need a knife for.

    • @kywang07
      @kywang07 7 หลายเดือนก่อน +33

      Go get a plastic knife elsewhere or go wash your hands. 🤐

    • @aes_00
      @aes_00 7 หลายเดือนก่อน +18

      @@kywang07 I mean of course, I can drive to another store, buy a 15 pack of plastic knifes I will not use again and throw away, wasting all that plastic, or I could use their bathroom to wash my hands, that they said I couldn’t use, or…or…or, they could possibly cut my cookie for me after spending money on the mediocre cookies lol

  • @Ellothere3
    @Ellothere3 9 หลายเดือนก่อน +913

    A marketing firm dressed as a cookie buiness

    • @sain-bm1gu
      @sain-bm1gu 9 หลายเดือนก่อน +120

      exactly! a lot of times really succesful products like these just aren't about the actual product. they are run by people really good at either marketing, logistics, real estate/franchise knowledge etc.

    • @missrespectful
      @missrespectful 8 หลายเดือนก่อน +61

      Isn’t that how a business is like… supposed to work? 🫤 that’s like saying it’s a business disguised as a cookie store

    • @tuckerbugeater
      @tuckerbugeater 8 หลายเดือนก่อน

      cheap to innovate and crush the competition@@sain-bm1gu

    • @DavidCruickshank
      @DavidCruickshank 8 หลายเดือนก่อน +49

      ​@@missrespectful What they mean is that the cookies aren't successful because they are somehow better than competitors cookies, instead the cookies are successful because of how well they are marketed. Like how a reusable bottle brand isn't really much better than its competitors, the real reason that Stanley cups and Crumbl are successful is hype not a superior product.

    • @missrespectful
      @missrespectful 8 หลายเดือนก่อน +2

      @@DavidCruickshank I understand. I think I’m just used to most big business becoming successful this way lol. Especially online stores. They just ship the product from somewhere cheaper.

  • @aurorasss3666
    @aurorasss3666 2 หลายเดือนก่อน +16

    The marketing created by social media is wild! I’m Italian and when I went to NY I wanted to try them sm… well, they were terrible💀 the flavor is good but they’re so buttery and it feels like you’re eating raw dough

    • @inmortal131
      @inmortal131 หลายเดือนก่อน

      I saw in internet sell 4 stores with this cookies maybe didn’t profit no people come.

  • @ciiru
    @ciiru 2 หลายเดือนก่อน +34

    It’s very easy to build a company like crumbl. Serve raw cookies, pay poverty wages and do not let your employees take breaks. If you’re not worried about salmonella and workers’ rights abuse charges, you can also make billions.

    • @lang-ed3bk
      @lang-ed3bk หลายเดือนก่อน +2

      People that think like this hates all big corporations, assumes they are evil, and spends a lot of energy spreading hate.

    • @ciiru
      @ciiru หลายเดือนก่อน +3

      @@lang-ed3bk name just one million/billion dollar corporation that isn’t inherently evil. I’ll wait.

    • @lang-ed3bk
      @lang-ed3bk หลายเดือนก่อน +1

      @@ciiru ​​⁠ ​​​​​​⁠ thank you for proving my point. And I will name several.
      Apparently you never heard of the viral kfc proposal.
      Some broke guy proposed to his gf at kfc, and some girl online made fun of them. So kfc reached out online to find the couple, to pay for their wedding.
      A bank tweeted that they will clear the couple’s loans.
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      A private chef said she’d create a menu and cook for their wedding .
      Audi gave them a brand new car.
      Huawei gave them two new phones.
      A furniture company gave them a brand new kitchen.
      Uber provided free rides.
      McDonald’s paid for a VIP all-expense paid vacation, to a celebrity tour.

    • @ciiru
      @ciiru หลายเดือนก่อน

      @@lang-ed3bk Banks in the US raked in $30b in overdraft fees last year i.e. they made money from broke people. Ask the jeweller if the diamonds were ethically produced because I've heard stories. Huawei is literally spying for the Chinese govt. Uber is trying to get a case thrown out by a couple who were injured in an Uber ride because per their terms and conditions, all grievances must be settled in arbitration. McDonalds & KFC prices have surpassed the national inflation. That’s why they’re losing customers. So tell me again what good corporations have done for us.

    • @ciiru
      @ciiru หลายเดือนก่อน

      @@lang-ed3bk Last year, banks in the US made $30 billion in overdraft fees. Basically they made money from broke people. Show me a jeweller who’s sourced their diamonds ethically and I’ll be very much impressed. Huawei has been accused of spying on behalf of the Chinese government.

  • @jasonnesmith841
    @jasonnesmith841 9 หลายเดือนก่อน +117

    This company is one recession away from disappearing. The rollout had to have been done with a stupid amount of debt, you just dont roll out this fast.

    • @marklionetti1087
      @marklionetti1087 9 หลายเดือนก่อน +37

      I agree with you on that. This brand will disappear sooner then you think. With high inflation. Most people are worried about just surviving not eating large cookies.

    • @CtrlVicky
      @CtrlVicky 9 หลายเดือนก่อน

      Not really. Utah businesses flourish

    • @PhineastheTiger
      @PhineastheTiger 9 หลายเดือนก่อน +7

      @@CtrlVickyand what about Crumbls other locations, hate to be negative but many of they’re stores are surprisingly empty

    • @countrylivers
      @countrylivers 8 หลายเดือนก่อน +7

      @@PhineastheTiger I believe what he is saying it’s “Utah” based……as in Mormon. And they massively promote and try and only shop in their churches, or parishioners, owned businesses.

    • @aig5429
      @aig5429 8 หลายเดือนก่อน

      Lie i see plenty of customers getting cookies​@marklionetti1087

  • @sergeayissi939
    @sergeayissi939 9 หลายเดือนก่อน +221

    Fancy name, fancy cookie colors, they're the Cookie Starbucks!

  • @garrykimovich
    @garrykimovich 2 หลายเดือนก่อน +6

    $5 for a cookie, $7 for a scoop of ice cream, I can't believe these businesses became so successful.

  • @nataliesoutlet
    @nataliesoutlet 8 หลายเดือนก่อน +85

    Im OBSSESSED with crumbl! So lucky to have one around here finally ✨✨✨✨

    • @mr.a.
      @mr.a. 8 หลายเดือนก่อน +10

      Is it really that good? I have three near me and I never go. It just seems like a sugar cookie with frosting.

    • @noacruz1407
      @noacruz1407 8 หลายเดือนก่อน +19

      Dog it’s not that good it has this weird taste and it’s so expensive lol
      I’m not saying it’s the worst but there are better cookies

    • @safiyyahmitchell352
      @safiyyahmitchell352 7 หลายเดือนก่อน +5

      @@mr.a. no not at all. disgustingly sweet and undercooked

    • @BreannaWhiteside
      @BreannaWhiteside 7 หลายเดือนก่อน

      I dont see how people say they are expensive these cookies are pratically $3+change a piece for a box of 4 cookies they are $15 do the math divide $15 by 4 .. not only that the cookies are so large 3 or 4 people can eat off one cookie.

    • @Opinlinz
      @Opinlinz 6 หลายเดือนก่อน +6

      @@BreannaWhiteside
      You've wrote the same comment under several threads. $15 for 4 cookies is a bit pricey. Considering a standard meal at a restaurant is around $15-20.

  • @deborahreeves-h7y
    @deborahreeves-h7y 8 วันที่ผ่านมา +1

    I just heard of this cookie company. I created my own fudge company back in the early 2000's but I didn't do much worth it. It took me over a year to create about 40 flavors and tested them locally at the Farmers Market. They were a huge success, people loved the fun flavors, but I didn't have the money to start the business. I still have my secret recipes. I guess I'll pass them onto my children. I hope this company readers all comments to improve their cookies so they stay in business.

  • @happyblackwoman6154
    @happyblackwoman6154 8 หลายเดือนก่อน +60

    I've never had them. They look delicious! But, everyone I know personally says they're over-priced.

    • @cheryloster3492
      @cheryloster3492 8 หลายเดือนก่อน +26

      They look way better than they taste.

    • @ginab6142
      @ginab6142 8 หลายเดือนก่อน +9

      They have a few really good cookies and a lot of so-so cookies. The problem is - - when you find some that you really like, it takes too much effort to them again because they rotate them out.....

    • @brookebraun561
      @brookebraun561 8 หลายเดือนก่อน +6

      Like most mainstream treats like coffee or ice cream, these are overpriced. Occassionally I'll go and get myself a chocolate chip cookie. It's really the only one I like, and it's also the only one they have regularly. They are pretty tasty and work well for a mid afternoon pick-me-up or after work splurge.

    • @abysomething2012
      @abysomething2012 7 หลายเดือนก่อน

      @cheryloster3492 So true! I had these cookies at a party,but they were very average sadly😔🤷‍♀️

    • @BreannaWhiteside
      @BreannaWhiteside 7 หลายเดือนก่อน

      I dont see how people say they are expensive these cookies are pratically $3+change a piece for a box of 4 cookies they are $15 do the math divide $15 by 4 .. not only that the cookies are so large 3 or 4 people can eat off one cookie.

  • @saulgoodman2018
    @saulgoodman2018 9 หลายเดือนก่อน +18

    $4.20 for 1 cookie? NO.

  • @tracybodinaar
    @tracybodinaar 9 หลายเดือนก่อน +62

    The smartest thing that should be on everyone's mind right now should be to invest in different streams of income that are not dependent on the government. Especially with the current economic crisis around the world. This is still a good time to invest in gold, silver, and digital currencies (BTC ETH...).

    • @ravenlyrics7745
      @ravenlyrics7745 9 หลายเดือนก่อน

      I'm in a similar situation where should I look to increase income? Do you have any advice? What did you do? Thank you

    • @ravenlyrics7745
      @ravenlyrics7745 9 หลายเดือนก่อน

      Sounds familiar, I have heard her names on several occasions.. And both her success stories on wall street journey!

    • @ravenlyrics7745
      @ravenlyrics7745 9 หลายเดือนก่อน

      Alright, thanks for the recommendation, but how do I reach her?

    • @markharper171
      @markharper171 9 หลายเดือนก่อน

      Trading without professional guide.... Huh, I laugh you because you'll remain where you are or even make huge losses that will stop you from trading. This has beeb one of the biggest problems to new traders.

    • @ravenlyrics7745
      @ravenlyrics7745 9 หลายเดือนก่อน

      I googled about her, and yes, she's won my heart. She just gained herself a new client

  • @toddpeterson5226
    @toddpeterson5226 8 หลายเดือนก่อน +21

    I was a college student in Utah when there were just a handful of locations around. I never imagined it would become what it has, it’s amazing to see.

  • @TheDubaiNavigator
    @TheDubaiNavigator 9 หลายเดือนก่อน +85

    Most CNBC Make It videos appear to just be infomercials rather than realistic documentaries. The revenue is $1bill, but does that include the rev of the franchise locations, or is it just the core brand? What are your costs and net profit? There are tons of brands with more stores and more rev, but zero or negative profits. The info in this video isn't very helpful.

    • @Tragedie_Criminelle
      @Tragedie_Criminelle 9 หลายเดือนก่อน +4

      Exactly 😢

    • @deerhian
      @deerhian 26 วันที่ผ่านมา

      It's very vague. I'm pretty sure they're not netting billion due to a lot of bad reviews

  • @rorycurtin6212
    @rorycurtin6212 7 หลายเดือนก่อน +2

    This guy is incredibly well-spoken.

  • @kris4897
    @kris4897 8 หลายเดือนก่อน +8

    1:41 That view of his office. Nice.

  • @scumpuppies
    @scumpuppies 9 หลายเดือนก่อน +183

    Admirable story! They carried an idea through and made it happen. I will say though, I eat one of their cookies and get absolutely sick to my stomach.

    • @inmortal131
      @inmortal131 9 หลายเดือนก่อน +16

      These cookies is More fomo and marketing that other thing like good taste or flavor lol.

    • @yemaster9000
      @yemaster9000 9 หลายเดือนก่อน +12

      maybe because a serving size is only 1/4 a cookie? if you're not used to eating a lot of sugar this makes sense. I can eat four of the cookies in a sitting no problemo. but that's because sugar is like cocaine to me

    • @TNexpert
      @TNexpert 9 หลายเดือนก่อน +2

      They're not that great

    • @marklionetti1087
      @marklionetti1087 9 หลายเดือนก่อน +2

      @@yemaster9000 remember eating to much sugar causes cancer.

    • @reddbendd
      @reddbendd 9 หลายเดือนก่อน +3

      I get sick just looking at them

  • @MrPuff1026
    @MrPuff1026 6 หลายเดือนก่อน +20

    I went into a Crumbl cookie store once and it was one of the most depressing things I’d ever seen. All the workers were forced to yell “welcome to Crumbl” as soon as I walked through the door. I went back to get something from my car, and was greeted again with “welcome to Crumbl” as if it were some painful reflex for the workers.

  • @athreadpool
    @athreadpool หลายเดือนก่อน +1

    Excellent business savvy. He’s one of the great grassroots business leaders who emigrated from tech and applied that problem solving to traditional homegrown concepts to do radical new kinds of marketing and branding.

  • @pauljones9150
    @pauljones9150 9 หลายเดือนก่อน +243

    8:02 tell me you're Mormon, without telling me you're Mormon 😅😅😅

    • @lauraadaly
      @lauraadaly 9 หลายเดือนก่อน +12

      Exactly what I thought 😂

    • @jasonlewis1455
      @jasonlewis1455 9 หลายเดือนก่อน +30

      Sugar is the main drug to Mormons

    • @pauljones9150
      @pauljones9150 9 หลายเดือนก่อน +23

      @@jasonlewis1455 you might think you're joking, but it's true. Sugar is the Mormon crack. Nearly every event has lots of it

    • @jasonlewis1455
      @jasonlewis1455 9 หลายเดือนก่อน +16

      ​@@pauljones9150no not joking. We have good friends that were members of the church and we'd go to parties and the dessert table was 3x the size of the food table. They're the first to admit it

    • @Dedaskitchen
      @Dedaskitchen 9 หลายเดือนก่อน +18

      Well, they’re not allowed to drink, smoke or have caffeine, so… sugar it is!

  • @GracefullyKaren
    @GracefullyKaren 6 หลายเดือนก่อน +23

    This is very inspiring. I’ve tried Crumbl only once but I know many people love it. Your passion can make a difference. Start where you are. It doesn’t matter if you are doing the same thing as someone, yours will be unique.

    • @jacknakamori3280
      @jacknakamori3280 2 หลายเดือนก่อน

      The best / ‘coolest’ cookie company in my country (not a giant corporate subsidiary) is a 1m business. Not 1bn. Not sure where all these ‘billion dollar’ cookie firms are coming from. Seems every random city in the US has one (or two!).

  • @Annalp789
    @Annalp789 9 หลายเดือนก่อน +58

    My bf and I used to love Crumbl, but we stopped eating it once we heard they were suing a competitor in Utah claiming the other company stole their Crumbl cookie recipes. We tried the competitor and the cookies were not similar at all. Petty company.

    • @bpxl53yewz29
      @bpxl53yewz29 9 หลายเดือนก่อน +9

      Plus crumbl uses Betty Crocker boxed mixes

    • @PHlophe
      @PHlophe 9 หลายเดือนก่อน +6

      I am not eating crumbl either and its also on the back of them suing not one but a total of 7 niche competitors as if they invented cookies.

    • @natehaas1346
      @natehaas1346 9 หลายเดือนก่อน +4

      petty? idk. think its just business

    • @LukeLamoreaux-eg7cy
      @LukeLamoreaux-eg7cy 6 หลายเดือนก่อน

      ye. one of my moms good friends helped the guy that wasn't talking create the recipes

  • @MatthewMcEwan1
    @MatthewMcEwan1 8 หลายเดือนก่อน +13

    1000 calorie cookies. Way to add to the sugar and obese epidemic this country struggles with. Great work

  • @hidden-expose
    @hidden-expose 9 หลายเดือนก่อน +111

    I was excited when Crumbl opened near my workplace. Turns out - I don't visit that much. The cookies are extremely sweet and lack depth of true flavor. You want big cookies done right? Gideon's Bakehouse is better. Oh and they don't use box cake mix like Crumbl does (aka shortcuts). Even Costco has a better chocolate chip cookie.

    • @uu-kq6mn
      @uu-kq6mn 9 หลายเดือนก่อน +1

      Thank u!!

    • @shammia4life
      @shammia4life 8 หลายเดือนก่อน +1

      someone had to say it! imo its not worth the calories...

    • @TheMariangel95
      @TheMariangel95 8 หลายเดือนก่อน +1

      I thought I was the only one who thought Costco food court's chocolate chip cookie was better than Crumbl's

    • @narajayde520
      @narajayde520 5 หลายเดือนก่อน

      Fr and even their chocolate chip cookies are bad… like how do you mess that up… subway chocolate chip cookies better😂

  • @Elev8teyourpath
    @Elev8teyourpath 4 หลายเดือนก่อน +2

    Thanks crumbl. I’m now going to steal your idea and bring it to the uk before you get here :)

  • @Quanic2000
    @Quanic2000 9 หลายเดือนก่อน +12

    The Costco cookie is better than Crumbl's.

  • @Ariana0999
    @Ariana0999 8 หลายเดือนก่อน +16

    This company was okay when I first tried it but now that I know the flavors changes weekly, I love this company!!!❤🎉😄

    • @mr.a.
      @mr.a. 8 หลายเดือนก่อน +2

      Yes, the flavor rotation is actually a really great idea

  • @victorschlatter3357
    @victorschlatter3357 8 หลายเดือนก่อน +6

    Incredible story, hats off to them

  • @cdw2424
    @cdw2424 6 หลายเดือนก่อน +6

    980 stores, wow! One for each calorie in a singular cookie!

  • @TymetheInfamous
    @TymetheInfamous 5 หลายเดือนก่อน +11

    I absolutely ADORE crumbl! They reimagined the cookie and I love how they're a little underdone. That's how I make my cookies at home 😍

    • @dhenderson319
      @dhenderson319 2 หลายเดือนก่อน

      Yeah I like softer cookies.. haven’t had crumbl much tho but I’ve hard cookies and they’re awful to me

  • @ruthturk
    @ruthturk 2 หลายเดือนก่อน +2

    Am I the only one who heard "we actually listen to our customers" and then "We only focus on the positive." You are not listening to your customers if you can't take any criticism.

  • @katie3603
    @katie3603 9 หลายเดือนก่อน +40

    Of course they’re headquartered in Utah

  • @JoySummer-qi9tu
    @JoySummer-qi9tu หลายเดือนก่อน

    🥰I went to Crumbl & it was thee cleanest food area I had ever experienced!!! I looked at every inch of the place & it was spotless!!! The equipment was so shiny , and I was totally impressed that it looked identical to how it looks on tv!!! Plus who dnt love cookies😊

  • @pastelskies1967
    @pastelskies1967 9 หลายเดือนก่อน +23

    Am I the only one who bought just a few cookies and then thought they were somewhat raw?

    • @mreega4812
      @mreega4812 9 หลายเดือนก่อน +4

      Now multiple people posted same response you gave here.

    • @jw77019
      @jw77019 8 หลายเดือนก่อน +3

      I bought four cookies. One of them was STILL FROZEN. Cookie dough should not be eaten raw because flour has a certain amount of bacteria from insect and rodent contamination allowable by law.

    • @ReneeKemmy
      @ReneeKemmy 7 หลายเดือนก่อน

      I did too and it's like they were not baked through...but I love their story and I'm motivated.

  • @meishot00
    @meishot00 5 หลายเดือนก่อน +2

    i went to cookie crumble yesterday and it was so packed, huge lines and so many people. and the whole time i was thinking why would anyone wait 30 minutes for a cookie until i tried it. And i am a cook, went to culinary school and i know how to do delicious cookies and let me tell you those cookies are really good. THey are just too sweet for me but they are very yummy.

  • @nunother
    @nunother 9 หลายเดือนก่อน +32

    Tried them once and never again.

  • @psp785
    @psp785 9 หลายเดือนก่อน +53

    Never heard of crumbl to be honest

    • @tylerrichards5457
      @tylerrichards5457 9 หลายเดือนก่อน +9

      You’re not missing much. Way too sweet in my opinion, but hey everyone’s got their own taste.

    • @user-qb8wv5et8i
      @user-qb8wv5et8i 6 หลายเดือนก่อน

      ⁠@@tylerrichards5457 agreed. they’re fun, but after one bite, you’re in a sugar coma the rest of the day. They’re definitely not even tastefully sweet, just feels like getting punched in the mouth 😂

    • @Wemimoanioloke
      @Wemimoanioloke 6 หลายเดือนก่อน

      I am in Nigerian and I know crumbl 😂😂😂

  • @lisademiguel5801
    @lisademiguel5801 3 หลายเดือนก่อน +4

    Am I the only one who has only been thinking crumbl cookies is a thing for 2 months?

  • @apindakut
    @apindakut 22 วันที่ผ่านมา +2

    The half dozen is literally $30 for over sweet sugary cookies, that alone should deter customers. $5 a cookie is just too much

  • @joesmith-em2cd
    @joesmith-em2cd 9 หลายเดือนก่อน +46

    How are they taking over the world with only 9 locations outside the US?😂😂😂

    • @kdp844
      @kdp844 9 หลายเดือนก่อน +1

      lol not literally

    • @Snowfox23
      @Snowfox23 9 หลายเดือนก่อน

      😂😂😂😂😂

    • @JogBird
      @JogBird 9 หลายเดือนก่อน +13

      for 95% of americans, america is the world.. 80% dont even have a passport

    • @sunnydelight5255
      @sunnydelight5255 9 หลายเดือนก่อน

      @@JogBirdSo true

    • @randomunboxing4120
      @randomunboxing4120 6 หลายเดือนก่อน +1

      One cookie at a time!!

  • @Letsgo44444
    @Letsgo44444 9 หลายเดือนก่อน +20

    Yea definitely not going here anymore. Once everyone tries it then they don't come back. What's more insulting then having an employee recommend a 25% tip on a 5 dollar cookie because you dont pay them?

  • @kelsilulu
    @kelsilulu 9 หลายเดือนก่อน +117

    Tech companies are failing all over the place, but a cookie company is thriving 😂people just want to eat sweets and watch tv

    • @daltondrake3118
      @daltondrake3118 9 หลายเดือนก่อน +1

      Lol

    • @MANI-ee7vr
      @MANI-ee7vr 9 หลายเดือนก่อน +2

      Yes 😂

    • @inmortal131
      @inmortal131 หลายเดือนก่อน

      Hahaha true

  • @jcdawson
    @jcdawson 8 หลายเดือนก่อน +9

    It’s even more impressive when you consider how bad the cookies are

  • @christiea.6778
    @christiea.6778 9 หลายเดือนก่อน +38

    Everytime I’ve had Crumbl they aren’t cooked in the middle 😢 my son ordered the classic chocolate chip and it was straight dough when he took a bite.

    • @TheNewVegan
      @TheNewVegan 8 หลายเดือนก่อน +3

      I love my cookies a little underbaked! I hope they don't change that

    • @cheryloster3492
      @cheryloster3492 8 หลายเดือนก่อน +3

      I agree. Taste raw.

    • @nicolagomes5526
      @nicolagomes5526 8 หลายเดือนก่อน +1

      I like cookies underbaked

    • @AA-yc9dq
      @AA-yc9dq 6 หลายเดือนก่อน

      @@TheNewVegan same

  • @PaulShively
    @PaulShively 9 หลายเดือนก่อน +36

    Crumbl to me seems like a mad rush to make as much money as possible selling franchises. I wonder what percentage of them aren't profitable? I also wonder how many locations will still exist in 5 years?

    • @marklionetti1087
      @marklionetti1087 9 หลายเดือนก่อน +14

      probably 0. I remember when the cupcake phase America went through back in the early 2000. I can't find a cupcake business around my city at all any longer.

    • @tuckerbugeater
      @tuckerbugeater 8 หลายเดือนก่อน

      And who dominated the cupcake space? @@marklionetti1087

    • @brookeb1753
      @brookeb1753 8 หลายเดือนก่อน +1

      Yep 100%. I’ve been saying this for a year or two now. No way they can franchise this fast and it won’t fall apart. Sure they were popular on TikTok for a while and still have waves of that popularity, but it’s dying down, the stores are ALWAYS empty with no customers (even tho it’s grab and go but still), and the product quality sucks (flavors are boring and don’t have enough variety each week, and all the flavors they do are just reusing doughs and mixins to keep costs low). They would’ve been better off with short term rentals/pop ups

  • @willjackson2135
    @willjackson2135 2 หลายเดือนก่อน +6

    Not to mention the EXTREMELY UNHEALTHY amount of sugar and SUPER HIGH amount of calories in every cookie…

    • @rabiez_luvr6910
      @rabiez_luvr6910 หลายเดือนก่อน

      When I found out they were 800 each I was honestly taken aback. Normally you’d expect 300-400 at most for a dessert of that size 😧

  • @akdlg9sjjslk8
    @akdlg9sjjslk8 9 หลายเดือนก่อน +23

    I had them for the first time at my aunt’s house and really liked them. When a crumbl opened up in my neighborhood I was eager to try them. Unfortunately, they were extremely lackluster in presentation and taste. It sucks when you expand your chain and quality declines.

  • @jalynnsatterthwaite109
    @jalynnsatterthwaite109 14 วันที่ผ่านมา

    Crumbl is a very great brand that you can tell was properly executed, as someone who lives in NY I was ecstatic when they built new locations here I was so eager to try although yes the cookies are extremely sweet and the amount of calories that are inside are insane!

  • @will.davlin
    @will.davlin 9 หลายเดือนก่อน +186

    Imsomnia better
    Crumbl needs another 30 seconds in toaster

    • @kdp844
      @kdp844 9 หลายเดือนก่อน +11

      Facts been saying this

    • @Astrosflex700
      @Astrosflex700 9 หลายเดือนก่อน

      Insomnia Way Better!@@kdp844

    • @cmaysautoyt
      @cmaysautoyt 9 หลายเดือนก่อน +1

      Yessss. These are my people !!

    • @igrowsalons
      @igrowsalons 9 หลายเดือนก่อน

      Way better

    • @1029blue
      @1029blue 9 หลายเดือนก่อน

      Now, if there were a service that offered cookies that people with celiac disease could actually eat and not just "gluten-free" cookies that aren't actually gluten-free, that would be awesome.

  • @abbmm16
    @abbmm16 4 หลายเดือนก่อน +2

    for anyone wondering they make 8 millions per month

  • @Dom-zy1qy
    @Dom-zy1qy 7 หลายเดือนก่อน +4

    I thought people who disliked crumbl were kind of rare, and i was just an outlier, but I see there are other people who also agree that their cookies are literally just overpriced, half-baked amalgams of sugar.
    You want a crumbl cookie? Just go buy some cookie dough, and heat it up for 2 minutes (the entire package), then dump 450 grams of sugar on it, and you're done.

  • @lior2538
    @lior2538 วันที่ผ่านมา

    I loved this series what an inspiration ! 🎉

  • @siyuanthesuper1
    @siyuanthesuper1 9 หลายเดือนก่อน +4

    Sales doesn't mean anything if you can't generate profit

  • @KVIZZZZLE
    @KVIZZZZLE 4 หลายเดือนก่อน

    definition of working on ur dreams, while working a full time job/school full time

  • @smujer1
    @smujer1 8 หลายเดือนก่อน +9

    I remember walking into one for the first time when one opened near me. I went up to the counter to order and the lady said, "You have to order on the kiosk on the wall". They want you to order there and only go to the counter to pay. Contact with humans is getting less and less all the time. I ordered 2, $5 each. They were raw in the middle. Will never go back.

  • @tamtamathome
    @tamtamathome 5 หลายเดือนก่อน +1

    Not a fan of the cookies but I do appreciate his advice. You have to give him his credit. Thanks for sharing!

  • @cynthiasmith4130
    @cynthiasmith4130 8 หลายเดือนก่อน +4

    I love Crumbl Cookies!!! They are so delicious!!!! The cookies are like a cake coo😋😋😋......

  • @intsccents
    @intsccents หลายเดือนก่อน +1

    So true you just have to get started. im 30 years into being a candle MFG business and im always inventing and looking to market new and older items to different types of retailers..But you do have to start first and formost.

  • @ericlewis8793
    @ericlewis8793 9 หลายเดือนก่อน +16

    I dont think their stores are doing as well in the US.. some are closing!

    • @ricarellan
      @ricarellan 9 หลายเดือนก่อน +3

      Yes, 2 locations in my area closed recently.

  • @Bianca1700
    @Bianca1700 6 หลายเดือนก่อน +2

    Just Get Started!

  • @jessren1618
    @jessren1618 7 หลายเดือนก่อน +3

    I love there way in starting a business! Just goes to show if you dream it and have support you can make it work and make a lot of money! I love the flavor changes! Great job Crumbl!

  • @Juliana.moraes
    @Juliana.moraes 16 ชั่วโมงที่ผ่านมา

    How amazing! Im soooo Impressed

  • @thesamwilder
    @thesamwilder 9 หลายเดือนก่อน +9

    2:46 they didn’t come up with idea, they saw the success of a local cookie company called Chip and ripped off their business model and scaled fast AF

    • @McKenzieIdeality
      @McKenzieIdeality 8 หลายเดือนก่อน +2

      Chip was not the first Utah cookie business. There have been MANY but none of them have been able to thrive like Crumbl - it's not even a competition. They also have way more creative flavors and a much more consistent experience across locations. Unless we dive into the sugar cookie trend at all the local soda shop chains.

  • @johnsmithda4th
    @johnsmithda4th 7 หลายเดือนก่อน +1

    I just went on the website and I'm sure the cookies taste great but 720 calories for a
    Milk Chocolate Chip cookie 😱 I couldn't even justify that in my dreams.

  • @NS-bn3dd
    @NS-bn3dd 9 หลายเดือนก่อน +10

    expensive. sugarry. not rich. have once in a while and share !

  • @ColbyTheOrangeTabby
    @ColbyTheOrangeTabby 6 หลายเดือนก่อน

    1 cookie lasts me 2 days and they’re the best cookies I’ve ever had. Def worth the price!

  • @JT-ir6vw
    @JT-ir6vw 9 หลายเดือนก่อน +54

    We got one of these near us a few years back, have given a try multiple times and it was just absolutely horrible. Probably more of a location issue vs company, which we've noticed with some other places here as well.

    • @cowswirl
      @cowswirl 9 หลายเดือนก่อน +2

      Based on this video, the founders would like to hear from you. I bet they'd make things right by you.

    • @abdi8436
      @abdi8436 9 หลายเดือนก่อน +1

      Yep, franchising most likely, not all cookies and recipes are going to be the same as intended. There will be variation of quality throughout different locations. It'll cost them in the long run.

  • @poolerboy
    @poolerboy 2 หลายเดือนก่อน +1

    Step 1: Use Betty Crocker
    Step 2: Price Gouge

  • @LIBRAFIGHTERAGOD999
    @LIBRAFIGHTERAGOD999 8 หลายเดือนก่อน +3

    Thank you for posting this video it helps me start my successful clothing brand #boss #creativity

  • @itsallgood5595
    @itsallgood5595 2 หลายเดือนก่อน

    I love this guy, just being real

  • @maga6252
    @maga6252 9 หลายเดือนก่อน +39

    This reminds me of how back in the day 'a woman made a million dollars' just by baking cookies! Always loved it! #MrsFields 🙌😎🇺🇲🇨🇦

    • @FadumaAbdullahi-o4m
      @FadumaAbdullahi-o4m 9 หลายเดือนก่อน +1

      What’s her website name?

    • @ginab6142
      @ginab6142 8 หลายเดือนก่อน

      Now that was a good cookie! And you could always count on finding the flavor that you wanted!

  • @loisthomas899
    @loisthomas899 หลายเดือนก่อน +1

    Feature “Nothing Bundt Cakes” in your next story;their desserts are good!

  • @countrylivers
    @countrylivers 8 หลายเดือนก่อน +5

    I’ve gone 3 x’s now to give it a fair shake…..but who wants a totally raw cookie? It couldn’t even been lifted out of the box because it was coming apart and bending over so bad. I brought it home to put in my fridge to “harden it up”….yeah, didn’t work at all. It’s an absolute NO from me!!! 🥴😖🥴

  • @amkara0101
    @amkara0101 5 หลายเดือนก่อน +1

    LOVE THE BRANDING

  • @laserquest_love
    @laserquest_love 7 หลายเดือนก่อน +8

    Overpriced cookies, what a genius business idea!

    • @briannaboo4605
      @briannaboo4605 2 หลายเดือนก่อน +1

      How much should it be?

    • @Juliana.moraes
      @Juliana.moraes 16 ชั่วโมงที่ผ่านมา +1

      And what brilliant business idea do you have? And how many millions did your business make this year?

  • @spreadgoodenergy6051
    @spreadgoodenergy6051 9 หลายเดือนก่อน +17

    I hate that they default to asking for a $2-3 tip for a $4 cookie. Ridiculous.

    • @HighVibrations24
      @HighVibrations24 9 หลายเดือนก่อน +5

      I never tip them

    • @tv-21
      @tv-21 9 หลายเดือนก่อน +1

      ​@@HighVibrations24 poor people problems. I always tip them!

    • @HighVibrations24
      @HighVibrations24 9 หลายเดือนก่อน +1

      @@tv-21 good for you

    • @spreadgoodenergy6051
      @spreadgoodenergy6051 9 หลายเดือนก่อน

      @@tv-21 dumb people problems ie tipping on a mass-produced cookie

    • @tuckerbugeater
      @tuckerbugeater 8 หลายเดือนก่อน

      money bags@@tv-21

  • @johannmuster9726
    @johannmuster9726 9 หลายเดือนก่อน +1

    Last advice is golden, most people dont get it

  • @Intotheunknown11
    @Intotheunknown11 9 หลายเดือนก่อน +4

    All it takes is some idea that is fancy or “trendy”. If you cater to the younger generation you can be super successful in business

  • @mg-ThisHandleIsSoStupid
    @mg-ThisHandleIsSoStupid 2 หลายเดือนก่อน +2

    In a time where people complain non stop about inflation and the economy, blah blah blah, but people will not hesitate to pay $4.99 for a cookie. Uh ok?

  • @SEVENZEROTWO
    @SEVENZEROTWO 9 หลายเดือนก่อน +3

    This attests to the importance of MARKETING

  • @ameeraz2048
    @ameeraz2048 8 หลายเดือนก่อน +2

    I never heard of this company before

  • @will.davlin
    @will.davlin 9 หลายเดือนก่อน +22

    To gooey ...

  • @bjfashola317
    @bjfashola317 5 หลายเดือนก่อน

    Can’t blame the company because of the bakers. They are fire cookies in Houston 🤘🏿