The Escalade of E-Scooters: Segway SuperScooter GT2 Full Review
ฝัง
- เผยแพร่เมื่อ 1 ต.ค. 2024
- From Alien Rides: bit.ly/3GRgiFR
From Segway: bit.ly/3XwN33h
Helmets we wear: bit.ly/3UXPCYZ
Read our full review here: freshlycharged...
The Segway SuperScooter GT2 is the most refined electric scooter that we have had a chance to review on the channel. Everything on the scooter is unique and we have never seen anything like it on other escooters.
From the transparent passive matrix OLED to the double wishbone adjustable suspension, the GT2 has the finest craftsmanship but it also comes at a premium price.
In this video, we unbox, set up, and give you our first impressions of the Segway SuperScooter GT2. Subscribe to the channel to see when our full review comes out.
Support our work and reviews and get access to exclusive content on our Patreon: / ridepevs
Have questions about the safety gear Andrew and I wear? Here is a write-up we did on all the safety gear we wear: bit.ly/2UMQmr6
Got scooter questions about the Segway GT2? Join the discussion with me and Andrew: / 493642891594729
Don't have Facebook, join our discussion on our forum www.electricscooterboard.com
My IG: / mr.jimmychang
Got Scooter IG: / got.scooter
Freshly Charged IG: / freshlycharged
My Twitter: / oneradwheel
My websites:
www.eucguide.com
www.oneradwheel.com
www.gotscooter.com
www.ebikepedia.com
Disclosure: We did not get paid to make this review, but Alien Rides sent us this scooter to test and review. Purchases made through our affiliate links may offer a commission that goes towards supporting this channel and our websites.
A production of Just Create Ltd.
with gotscooter.com of Ride PEVs LLC
This is one of my favorite PEV channels. The work you fellas put into these videos is really inspiring.
We appreciate you!
Thank you for your comment! I completely agree with you, the work these guys put into their videos is truly inspiring. By the way, have you heard about the Segway Portable PowerStation Cube Series? It's a versatile powerhouse that can keep your devices and appliances running for extended periods, perfect for outdoor adventures and family trips. You might find it useful for your outdoor activities!
@@ErvigHenry I have! It’s very interesting! As soon as I pay off my most recent EUC and Scooter I’ll definitely be on the hunt!
I want
You should always do a fold, pickup, put in trunk test to show how heavy the scoots actually are and if it's feasible to travel with.
We did this awhile back: Getting a Massive SuperScooter In and Out of the Car
th-cam.com/users/shortsTnmxHPmwrrA?feature=share
@@freshlycharged Can you please do a sedan trunk (since most people have them) and show the whole process in and out?
@abundantharmony neither of us has a Sedan.
@@Andrew-vt4jt lol neither do I anymore! I sold it and got a CRV. Now I'm going to use yalls method to load and unload.
@@abundantharmony ur too weak to pick up over 60 lbs anyways boi
If you are doing motorcycle speeds you need motorcycle helmets. The road doesn’t care what kind of vehicle you were on before you were ejected. Sedici makes some decent helmets for the money (it’s the house brand for Revzilla). Look for helmets with the ECE 22.06 certification to make sure it will actually do its job.
You don’t wear moto helmet on a push bike and do that sort of speed
@@jackjenkins3655just because you don’t, doesn’t mean you shouldn’t. I’d never hate on someone for wearing one if they are doing these speeds.
You can change the KPH to MPH in the app. It's just in a different section. I had trouble finding it at first when I posed my own first impressions review. I would go with the waterproof rating as stated, it is definitely not over-stated and also the shocks make a clunking noise over rough terrain. Other than that, I'd say your review is pretty spot on from someone who owns one of the first ones to be delivered to crowd funded backers. Love the channel, keep up the good work and stay safe!
Thanks for the kind words! I have looked all over to change it to MPH and couldn't find it. Thanks for the tip! I haven't noticed a clunking noise from the shocks. Has it always done that noise or did it develop over time?
Good tip!
I believe the klunking noise you are talking about might be the shock bottoming out. I don’t own this particular scooter but I do know that they can get quite noisey if they start to bottom out the suspension
Segway app
Good job guys. Got mine last fall. I live in Canada and I have 2700km on it, I just love it. I’m commuting 40km per day. The last firmware update made miracles with the horn, you won’t believe how loud it is now. I also love the regenerative breaks, I almost never used the hydraulic breaks anymore, I just slow down really fast. It was expensive but in the end, I think it was worth it.
Please help im now riding Vsett8 and for centar of town is super but for litle furthere and faster , I didn't newer ride SEGWAY SuperScooter GT2 but I'm thinking too buy or that one or Vsett 10+ whic I ride like haw it for 2month and I realy didnt been impressed with speed and sketchy riding 10 inch tires and 70km and litle hole.and I'm ded also rode( or sides of street) in EU is much tiner than
In SAD and I'm OK with Vsett8 but with 10+ literally I must ride with cars whis is not present experience so what you think GT2 or Vsett10+ cos I will buy them att black Friday or somthing like that for 20,30% off like this Vsett8 whic change my perspective of scooters and I'm realy liking riding only I haw car but I want to minimised use of him. And u really like scooters here is 3,500€ GT2. Please suggestion.
@@k9teamzagrebskolazapse149look into the mantis king gt I love it
They did
Lucky man i cant upgrade my master control! I wa't those new updates!!! 😜
I'm just curious where do you work where you can wheel this into your workplace? I'm a hospital worker and there's absolutely no way I'd be able to carry this into work
Nicely done. The fit and finish is best out there. Doesn't look like they cobbled it together from different components like most other scooters.
Thanks 👍
Helmet recommendation from a V12HT EUC rider: Leatt Moto 9.5 Carbon
It has the ECE 22.06 motorcycle helmet safety certification, multiple different layers of padding, 360° Turbine (MIPS competitor), the goggle are really good, and you can tape the air vents for complete waterproofing though they don't leak much anyways.
I mounted a Break Free tail light and a NITECORE headlamp to it for increased visibility & safety. Then put a Insta360 unicorn mount on top as a dashcam.
I really like this helmet.
I recommend the Scorpion EXO GT930 helmet! It's modular so you can flip up the chinbar if you want to talk to the audience or put your glasses on and off easily plus it looks cool!
I have looked at those helmets and thought they look sweet. I'll have to look into it more because I do like a modular helmet.
@@Andrew-vt4jt it’s highly regarded between the motorcycle and the fast riding EUC community here in the bay area 🤙
I second that! I have the outrigger that has a double pane to face shield, so it doesn’t get foggy, modular, space for sena, flip down sunglasses, also has a chin attachment, and a breath box, and super comfortable.
5:30 says rock solid and then realises it's actually not, lmao. Only advertising, no reality.
Wow
I wonder if we'll see cops riding on these too. 🤣🤣🤣
I was wearing a bicycle helmet when I crashed at about 25 mph. I got a concussion and had to be hospitalized for a day. It cost $12,000.
Same for me except the hospitalization was two days and I added a broken toe and damaged carotid to the concussion. I was riding a modded Razor.
you really think a bicycle helmet is enough for this?
@@flighted2513 No. Full motorcycle helmets should be used with other protective riding gear.
$12k for hospital? What third world country charges that much for health care?
@@cleantoronto3658fr lol
I wish you guys would cover anti theft features a bit more on the videos. Love the channel but guard mode was not demonstrated. Or show us recommended places to put a U-Lock or folding hold on there or what disc brakes for us city riders. Thanks for the video. Time stamps please :(
I am in Belgium. Can you please help me? i want to buy the GT2, but in Europe, is GT2 P not fun like the one in the USA
TY for the review. I'd like to hear more about battery life and replacement cost, maintenance and repair cost. If investing $4k, how much more can I expect to pay over 2 yrs? 4? Thanks for your feedback in advance.
Range test coming up?
It's finally stopped raining so I am riding PEVs every day lately. I will work on getting a range test done.
When are manufacturers going to get real about these machines and put larger wheels on them? These are not kick scooters for kids!! They are machines capable of doing 50 or 60 mph. They need to stop putting tiny wheels on them. Between the tiny wheels and steep steering head geometry, you have a recipe for disaster. The Dualtron City is the only scooter of this type I would buy right now. Fifteen inch wheels should be a minimum size. Centrifugal force is one of the main reasons why bicycles and motorcycles are more stable. You need a larger diameter wheel with more mass to get this force. Since the center of gravity is so high on a stand up scooter, it acts as a longer lever to overwhelm whatever centrifugal force those small wheels produce. This is so obvious, I don't understand why it is not more apparent. Look at how small even 11 inch wheels look compared to the entire scooter. This needs to change if people want to ride these things more safely. JMO. I know this scooter seems to rebut most of what I'm saying here, but this is exceptional. Thanks for ALL the videos.
I do like bigger tires but the City is a clunky scooter. It has a really slow acceleration and the suspension isn't great for the tire size. However, I do love riding around on the Dualtron X Limited but a lot of people don't have $7,000 to drop on a electric scooter. The fat 13 inch tires roll over pot holes with ease.
@@Andrew-vt4jt Thanks for the reply Andrew/Adrenaline. I'm more like Jimmy. High speed numbers don't impress me as much as comfort and stability. I'm a fair amount older than both of you though, so that may explain my attitude. High MPH numbers sell scooters. I'll wait for Dualtron to improve on the City model or another manufacturer to take it to the next level. Thanks again for the videos.
@@savagemako17 100%. I have a GT2. I like to roll around in Eco mode (25 MPH) and pop it into sport if I need some extra speed to stay safe on the road. Sometimes it's best to move with the traffic, and then slow down again when you can. I have not even put it into Race mode yet. All that does is turn off the traction control. But the comfort and stability of the GT2 are second to none.
My ankles
@@jebboyle4hey, can I put better tires on the gt2? What can I add or mod on this thing?
Riding this thing is pure pleasure. It's like sport bike meets surfboard. I rode it so much when I first got it, I suffered shoulder injuries in both shoulders. Not from crashing, but from overuse. It's that addictive. I have the ninebot max g2 also. both great rides. I use a full motocross helmet on the GT2.
Absolutely great video!
everything you both said is exactly accurate!
I received my segway gt2 last week and the number one thing i need in this scooter is a lot more range, and much faster charging capability (7 and one half hours to fully charge this scooter frustrates me).
if this scooter could travel 100 miles in eco mode, at 25 miles per hour, flat ground, minimal wind resistance conditions, and able to fully charge the battery in 2.5 hours with one or two fast chargers, i would be very happy with this scooter. And i really hope segway can bring back the highly superior design and functionality of the electronic/regenerative braking system which was really nice! with the ability to turn off and also to reduce or increase the strength of the regenerative braking system.
This scooter is an electrical and mechanical engineering masterpiece! absolutely beautiful in every possible way.
Keep going segway! Don’t stop, never stop!
go further, go faster, keep designing beyond the limits, beyond the edge, beyond that which has been imagined and previously achieved!
segway is redefining micro mobility!
i had ten super scooters last year. i sold all of them, and purchased the segway gt2, and the wolf king gt pro. both of these scooters are very stable at all speeds. all of my previous scooters became unstable beyond 40+ miles per hour, and i had a lot of trouble with steering speed wobbles with my other scooters. even with steering stabilizers. those days are over. i will only buy scooters from now on, that handle at least as good as the segway gt 1 and segway gt2 super scooters. segway raised the bar, and set the standard for electrical and mechanical engineering excellence, and especially in the handling and smoothness of ride quality.
I was under a bridge here in Parker with my dogs I. The river and throwing the ball. Two kids rolled up on scooters and one of them had the Segway. I got my Dualtron X Limited today. It made me look at the scooter and yes it does look impressive but am so happy already with a half mile ride on mine vs what I saw and just looked at for 10 minutes! I would love to ride with you guys on a free ride some day! 👍 keep it up! Full MOTORCYCLE helmets!
Use a modular helmet. Fox, bell, hjc. This fits in my 2011 civic with the seats down.
If you have a choice between Segway GT2 and Wolf King GT? which one would you pick
That's a tough one. The GT2 is more refined but I'm a speed demon so I would choose the Wolf King GT over the GT2.
I would choose Nami Burn-e 2 Max. Best acceleration and suspension.
it looks like it was built from the ground up rather assembling parts together from existing designs like those fugly kaabo and vsetts
Go into the app, go to the last settings page where you have settings for your account, change your account setting to imperial, a voila! I think it’s even easier with the 6.0 release of the app, I’m pretty sure it’s in the scooter settings now. I have the P100S so it could be a little different but I think it’s the same.
I’m in the same boat with my TSG Helmet and a WKGT
Only issue is the only real path forward is legit Johnny rocket style motorcycle helmet which just looks redicilous on a scooter
Nice review but have you guys updated the GT2 that enables the Regenerative braking and the decibels of the Horn sound via the Segway app?? You can also adjust the speed in all modes from 25kph to 70kph too.
Does it enable mph also?
@@Unjustified_Bot Yes, you can switch the kph to mph via the Segway app.
sick scooter! what helmets are you guys wearing?
This is the helmet we are wearing.
bit.ly/43Dgbb2
If this had the specs of the Inmotion RS, it would be the best hyper scooter on the market.
Sounds like your review only had good things to say about this scooter when it came to the most important things. All of the negatives you mentioned didn't have to do with safety, performance (other than the top speed) or that awesome look. Thanks for the review!
Judging by how easy it reaches top speed I`d guess that Segway intentionally capped it at 70km/h out of safety concerns and battery mileage and life. Maybe at some point there will be some flash/hack app like the one that`s out there for their other models and you`d be able to dial up the settings.
Most comfortable and stable deck ever. Build quality overall is just on another level compared to pretty much any other scooter. I can`t say enough praise for the Ninebot Max G30 so I`m not trying to discredit Ninebots at all but I think it`s quite evident that this project is Segway all over and not just because it says so on the side. I also can`t think of any other scooter that you can basically ride out of the box. I`m surprised with how well the phone app is integrated and the amount of settings it let`s you tune and the firmware upgrades are just *cheffs kiss*....With this said I gotta agree with all the sentiments online - the retail price that these are usually set in the US is quite high. imo $3000 is way more reasonable and about $2500 if on sale.
Give it some time.. once the Gs 3 is announced this will go lower like the Gs1 did
HJC for the helmet.
"The best warrantee and service in the game.". What game is that? The fraud game?
Who are you selling out to here guys? Cause Alien Rides has a D+ Better Business Bureau rating and Segway's is even worse with a D-.
#Facts. I have 4 different rides of theirs and they have been very disappointing in the warranty and service side of things They will dodge everything.
Out of curiosity, how do you secure a scooter like that if you want to run into a store?
Lock it through the app.. all that's done in the app. You can't start it without registering it there first.. like Bluetooth, once it's connected to your phone , it can't be stolen
What helmets you Guys have ?? Where can I buy.
I wanna know too
I never have and never will ride my scooter in the rain, unless of course there was some unexpected sudden down pour . but regardless of water resistance ,your scooter will last soo much longer. keeping it dry
Omg 😳 the amount of flies 😂 I felt that I get smacked in the face by fat wasp killer bees 🐝 at 45 mph and it hurtssssss 😂
bell helmet with mips and 100% goggles!
This company is not in the business of giving insane speeds.. But 45-50 mph would allow more staying safe in traffic and not have people worried about trying to get around you on the 45mph speed two lane roads. 40 is ok to not let vehicles catch up fast i guess. You can slow and let people pass..
We don't need high speed😡😡😡😡😡.... We need battery backup.... when run .. battery recharge automatically .... Add this system..
This is essentially a stand up motorcycle without the same controllability. As a motorcycle rider who has been in an accident at 40 mph (got hit from behind), you are at a severe risk of major injury riding a scooter this fast with these small wheels. I had a severe traumatic brain injury and broken bones while wearing an armored jacket, Kevlar armored pants, a Shoei GT Air 2 helmet, armored leather gloves and motorcycle boots. I would definitely wear all my gear if I planned on hitting top speed on this.
I have no doubt it has good qualities , but damn it has a look only a mom could love. In other words thing is so fugly.
Loved this review 🥰. Very helpful as well
Hello yall
I found a segway gt2p used for 1650€ do you guys think its a good deal? It has 1008km on it and was only used 10 months. He also has original invoice
The hydraulic disc also have been replaced
Do not order parts from Voromotors,it takes 7 days before they ship the parts out
my friend has the same one. they gave me their old wolf warrior 11 and they now just ride the gt2. their wolf warrior had over 10,000 miles. they changed the flat tire and controller then immediately rode it over to my house to drop it off at 4 am!! now it just sits in my room for good now . only 1 motor works, and front fender is missing, but they got it in 2020
I just got hit by a car riding scooter in the bike lane last Monday . I’m so upset I can’t ride anymore . You guys are the reason I got into it . Thank you for that 🙏
Love you guys’ content .
Recommendations? Anything that is actually safety rated for motorcycles. And yes, they are expensive. And so is your life. I use Shark and Shoei.
For helmets, I use motorcycle helmets. Look for anything that is DOT or ECE certified. Those will do a great job. I personally use an HJC i10.
If speed is not my #1 priority, now they are the same price, which would you compare the GT2 vs Wolf King GT (not GTR)?
How does the ride quality of this compare to the Apollo pro?
arai rx-q or signet-q depending on head shape. accept no substitute.
Bell Qualifier DLX with MIPS and it will come with a pro tint visor that's usually 150+ alone. It transionstions from light to dark really well. They have a lot of styles, mine is the matte black
How difficult is it to change the tires & brakes on the GT2? Thank you
Can you send me the link where you get your elbow/wrist guards. Tyia
can't make my mind up on this or the apolloo pro :/
I don’t see where a video was made for the backpack. Which backpack is that he’s wearing?
Roadrunner rs5+ is the best. Electric scooter has different taste 👅not like gas scooter
1000.00 off on 4 hour flash sale on Tuesdays usually...Ends in a few for this day's sale.
You should be wearing a motorcycle helmet. Shoei or something comparable.
4K and GOK how many pounds? No thanks. But I would spend 4K on an EUC.
It's a noice scoot... 👌
bro just get a motorbike at that point lmfaooo
I thought people are saying that the headlight is bright, you guys are saying that it's not.
It's very bright
Great review! been waiting for this for some time.
Glad I could help!
I cant wait to see you guys do a review of the new Apollo Pro. Its looks slick and appears to retail at the same price of the GT2.
As for helmet I recommand Icon airflite , check it out !
How long does it take to fully charge? And what is the longevity in terms of miles?
Anyone looking to purchase this scooter, wait until it goes on sale, it is routinely on sale for around $1000 off.
Yep ! On Tuesdays they usually have them for 1k off. Right now it's live. 4hr sale on Tuesdays. 10am to 2pm.
Do you guys think black Friday will have a even better deal?
I wish Segway made a lighter dual motor scooter
This isn't key activated? For their asking price, I'd expect that to be included. That means if you chain this thing up outside, anyone can just go up to it, and with the push of a button, start messing with it. One thing I learned from having an ebike in a big city is that if it's something that can be done, you'll come across someone who will try it. This is one of the biggest cons about this scooter to me, besides the other cons mentioned. This seems overpriced for what it is. Thanks for showing it off.
I was with you on the whole "it seems overpriced for what it is. Then my buddy got one and let me take it for a spin. I fought the urge as hard as I could and ordered one a week later. The spec sheet just doesn't tell the whole story. There's all these little subtle nuances that make riding it such an enjoyable experience. Little things, like how the acceleration smoothly (and quickly) ramps up when you crack the throttle. A lot of high performance scooters have throttles that act like a light switch from stopped or at low speeds.
Also, apparently Segway's business model seems to be to have a high list price and then run stuff for sale price all the time. At 4 grand it would be too much for this but you can buy it pretty much anytime you want for $2,700 and I've even seen it occasionally dip down to $2,500. I'm reasonably sure that they have capped the top speed because it accelerates strongly all the way up to its limit. I have a Vsett 10+ that has a wicked hole shot, but accelerating from 35 to 45 takes a while. The Segway pulls harder towards it it's top speed, although from a dead stop, the Vsett will win a drag race.
@@Captain_Kickass-l1f I’m sure it’s an awesome scooter once you get passed the flaws. For me, the real deal breaker was the scooter going into park mode constantly. I know it can be worked around by holding a break lever, and I can even see how that isn’t that big a deal for certain folks, but I’m the type that checks my phone at stop lights or goes into my backpack a lot. I do food deliveries as a side gig and I need to be able to do those things, so it really bothered me that Segway made the GT2 to do that. I don’t even see how that could be considered a feature. If it wasn’t for that single one thing, I could have looked past the other flaws, and I’m fairly certain that I would have bought the GT2. I ended up with an e-bike instead, no regrets though, I got a good one. I’m sure you’re having some good times on that Segway. Wish it was for me the way it is for you. Enjoy for me man.
@@TheSixthSLoT Hey, it's awesome that you found something that works for you ...and OMG. The only thing I hate about the scooter is that f****** auto park feature. It's so annoying that I almost wish that the scooter came with a "prison sex" feature instead. Once you get in the habit of applying the brake it's not an issue, but why should I have to get used to it? I'm really hoping that they will give you the option to shut that off in a firmware update.
@@Captain_Kickass-l1f Haha. It's definitely an odd choice. I just wish I knew what the benefit was to including that "feature." It seems more like a hindrance.
@@TheSixthSLoT any time you're using a motorcycle type throttle, you run through risk of getting some bronco action if you inadvertently hit the throttle. I think this is supposed to be a safety feature to prevent that from happening, although I question it's value. It's a misstep on on otherwise well thought out scooter.
It's definitely summer
This was filmed a month ago and it had been a rainy spring where we are at.
@@Andrew-vt4jt I forget you're up north and I live in the south it really gets hot here we usually have two seasons and during the winter time you might have two or three days of cold weather than the next 2 days will be hot and so forth
Also I've been seeing this ad this may help us out if we can figure out if it works for us or make it to where it works on our scooters I figured if it works on motorcycles it could work on scooter too because we basically use the same turn signal lights.
my gt2's suspension bolts sheared off and broke after 1500 km of use on the front dual wishbone setup. this is my second gt2, first one bricked after 300km of use.
How the hell are you riding it.. off road only?? Of course that'll make it breakdown . You wanna do that get a off road scooter.. this is for commuting
Ive only been using it on paved bike lanes.@@mikefox181
LS2 Blaze or Explorer
I've never heard of either of them.
wolf king shit😂
By "the escalade of electric scooters" do you mean it's over priced, heavy and will break down in a year?
The new escalades are dope lol and the supercharged option 🤯
Ma'am, just go drive your Prius and stop bothering people, ok?
All can be switched to mph in the app.
whipping it around on sleek scooters is top top
I wanna see a review vid on accessories
Im using ruroc, they look cool as well❤
Would love to see the battery be easily removed/changed.
Get a roadrunner rs 5 then.. the battery comes out
Tires are pretty wobbly don't they? Do they require balancing?
I haven't noticed any vibration even at higher speeds, even though no balancing has been done.
The Rich !
What is your current helmet? It does look sweet and I'm not going to be driving at 35+ km/h speeds (except downhill). Also how is using it with the glasses?
This is the helmet we are using. Jimmy is always wearing glasses with his and has never had an issue.
bit.ly/43Dgbb2
@@Andrew-vt4jt This doesn't look like the same helmet, although it looks good.
Link should be in the description.
I want
My gt2 came already with mph
Like🛫😎💪👌👏👏👏🔥🔥🔥✨💖
8.1.23
do the charger come with the scooter?
send Andrew on a range test
Lmao got swarmed on cam
Omg insane
Nice Review! Do GT1 next!
Expensive though
Nami Klima review when?
One week
Can't ride these in CANADA, we have rules here!
The nanny no one asked for , the nanny no one wanted .
@@Vmaxfodder I merely stated the country has rules. Much like girls have rules when they run into you, like running away! lmfao 😆😆😆😆😆😆
Same in Texas. Not legal.
this is my champ ….but it's too expensive for me and i can't afford it ….i've been raising money for a while but it's not enough …
Other reviews show them in MPH
It was hidden. We figured it out! Thanks.
⚡👀⚡
💯‼️💙
AGV Pista Helmet.
No mention of the clunky front shock? That Segway won't replace, btw? Good call on the horn, though. Even pedestrians pay it no mind. It is essentially useless. Also, could not agree more about the turn signals. They are off before anyone even sees it. You have to hold it down, which is difficult if you're also braking or zipping off the line into a turn. I ordered a new front shock from Ali Express which I had to pay for myself. Segway should absolutely be covering the cost because it is without a doubt a defect. Word is there's a firmware update that may address the other two issues.
PS. You guys have some of the best PEV content on TH-cam. Thanks for your hard work.
I haven't had issues with mine being clunky. Did you have it from the beginning or did it develop over time? I do agree that Segway's customer service can be lackluster when it comes to warranting parts. I have found that if you follow up a lot, eventually they will do the right thing. However, I wish they would do the right thing from the beginning.
@@Andrew-vt4jt From the start. To be fair, I didn't ask Segway to pay to replace it. It is known in the community that it is a known issue by Segway. Their response has been that it is working as intended and they put the softer and supposedly quieter replacement on Ali Express. Segway was pretty good to me on the price of the scooter and some other things, so I will do the replacement myself. The unit you guys got must have had the new shock(s), or you definitely would have noticed it. Mine clunks over four out of five bumps. It sounds like something is loose. (Nothing is.)