CRUISE NIGHTMARE DURING CRUISE TO MEXICO
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- เผยแพร่เมื่อ 20 ก.ย. 2024
- CRUISE NIGHTMARE DURING CRUISE TO MEXICO.
A family is finding out the hard way when you make a few mistakes on a cruise vacation it can be far worse than missing a port or catching covid.
They were in an accident with now insurance in Mexico and now see the hard way what that means.
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I worked for a large Air Ambulance company in the US. We frequently flew abroad and brought people back to the States. We were staffed with an RN and Paramedic on every flight. Going to Mexico was often a rescue mission. The horror stories are real.
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My grandmother got a really bad GI Bleed when we were in Japan. She had travel insurance with American Express and let me tell you, 100% worth it and they took great care of all of us. They decided my grandmother could fly commercial home after a week in a Tokyo hospital. They up graded all of us to business class so she could lay down and flew a RN over to fly back with her from Tokyo to Dallas. Will never travel without insurance!
It wasn’t a Carnival sponsored excursion either. CCL even says they do not encourage renting scooters at any port.
Wow thank you for sharing.
Great advice Don. A cab driver in Cozumel pointed out to me how often tourists are hurt on rented scooters mainly because they don't have the experience to operate the scooters safely
That and it's basically a free for all driving. Americans assume an orderly society and give Mexico WAY too much credit...
I went cozumel two weeks ago and you can tell it wasn't like America I was afraid to get in a cab.
@@angelbutler9062 Absolutely! That's the biggest mistake people make when traveling: it's hard to not take America for granted when it comes to safety and decent (not perfect) police etc. We have our share of troubles but NOTHING like Mexico and other places.
My sister in law’s father was paralyzed in Hawaii while playing in the ocean. I will always buy travel insurance even if I am traveling within the US. Getting him home cost a fortune.
I’m glad you mentioned not booing peer runners. This is a great example! I have always said people are wrong for that being that they don’t know why they were late. This whole situation is messed up! Thanks for the awareness!
Listen to Don folks. Every single word is gold.
How awful. Totally agree with you that people who don’t travel outside of the U.S. enough sometimes don’t realize how different things are and that they’re “not in Kansas anymore “. Always be prepared, especially when going abroad.
cruise passengers also need more info to make good decisions. 10 cruises, allways bought travel ins, never knew this crap could happen. thanks don for informing us
Don, I agree wholeheartedly with you. Passports, insurances, etc. mandatory before my husband and I go anywhere outside of Canada. I have also carried my passport domestically for flights and I was born and raised here.
Scooters are dangerous. I would never ride a scooter, especially while on vacation.
I wiped out badly on a Segway , honestly 5 minutes before the end of the 2 hour guided tour in Yorktown and hit a curb. If I wouldn’t have had a helmet I would be dead. It split in half, and I was knocked out for a few seconds. Pretty scraped up too.
Always get trip insurance
I stopped getting off the ship at all Mexican ports, especially the Mexican Riviera years ago and this is one of the reasons why
My reason was hearing heads were getting lopped off. No joke.
Also important to add, lots of travel insurance will specifically state that you’re not covered if doing extreme activities or riding hire scooters, Quad bikes. If your insurance do not cove such activities best to make sure your not taking part.
Thank you for reminding us the danger of not having insurance or passports.
I didn't know about travel insurance when I went on my first cruise (luckily, I had no issues), but I always get it now. Not only is it good to have a passport, in case something happens, I found it quicker to get through security when boarding
@@Couplescience ¹
Good grief what an avoidable fiasco. I took ill in Thailand years ago and had to insurance and never go on any vacation without it. Praying for this family as no one deserves something like this.
Good reminder to always have travel insurance, always have a passport and be watchful regarding the excursions you do decide to take.
P
And read the fine print and check the reputation of the insurance.
There was a Facebook post from the daughter that said her dad noticed the tire was low into the ride and they decided to head back. But I understand the cruise lines don't recommend scooter excursions.
As a motorcycle rider you never ride on noticeably low tires because losing a tire when you only have 2 can be VERY bad.
This is one of your best videos for great advice. Common sense & safety has to stay at the forefront of any trip to a foreign country. Things are handled differently than in the US, folks. Additionally, just a few crooked "officials" demanding excessive payments can wreck your life, not just your trip.
Good evening young man. One should not be cruising without travel insurance. Thanks for making us aware of the consequences of travelling without it! If you resided here in the capital of Canada you would be my cruise travel agent Don!
1st rule of thumb whenever you exit the ship you should always carry at least a copy of your passport with you at all times
Scooter's in Mexico=bad idea. Passport & travel insurance=good idea. I'll never forget a news story 15-20 years ago, where a man drove his family from San Diego down the Mexican Baha coast to the beach. He missed a road, did a u-turn, hit a Mexican Consulate. The man (father) was really hurt, but the Consulate, not so much. He was taken to a hospital, and they kept asking for cash money, which the family continued to pour in the cash, finally getting up to about $50K. An American ambulance came and was literally outside his window ready to take him to San Diego. They wouldn't release him until it was too late. No care, he just laid there and died after I think weeks of this crap. He left a wife and 2 sons. I can't find the article, but it made me put Mexico under the microscope for travel.....
Anyone realizes when you go on excursions you are taking a chance and it’s all on you. Many excursions are wonderful but use your eyes and brain and if you feel something isn’t up to par pass it up!!!
Other countries hospitals and doctors are not the same as in the US and people in the US need to realize this and no amount of thinking it should be different will change that. I can’t imagine anyone traveling without your passport or needed paperwork. Even if you have great insurance while in other countries don’t expect it to step in and save you, often you have to pay up front and then recover your expenses. We here in America have a wonderful life and often don’t realize until we get involved in a situation in another country. Sorry but most people in lots of other countries think everyone in the US is wealthy and often they will take advantage of these thoughts. I have traveled a lot and my husband is from South America so I am familiar with how lucky we are in the US.
Celebrity Edge wouldn't except any insurance. Gave me a very nice report on all services given and performed nothing else.
We always take our passports and wallets when we go on shore. We also buy trip insurance. It is so worth it to have that little extra peace of mind.
I always take my passport AND a credit card, but then again, I don't even leave the ship in Mexico!
Wow…who has 5OK that can be accessed in 30min to 1hr!! They were lucky to be able to do that.
Don, if they had insurance would they still have to pay the cash upfront and then put a claim into the insurance or with the hospital just take the insurance. Maybe you could do a Vlog all about the insurance
I ended up in the (non-local/tourist) emergency room in Playa del Carmen from an allergic reaction. I had travel insurance plus private insurance. The doctor would not do anything until I gave them my credit card. They charged $1,000 on my card. Once the charges went through, the doctor gave me meds and an IV drip. When I left the emergency room, the total charge was $650. and my credit card was credited $350. I sent the hospital bill to the travel insurance company. They reimbursed me all charges minus a $50 deductible. Remember to keep all documents when you travel including airline and cruise receipts and clinic/hospital receipts because I had to send it all in. When you buy travel insurance, they become primary and then they will bill your private insurance for reimbursement. This all happens after you get your reimbursement from the travel insurance company so there is no waiting on your part. It was very easy to work with them. Everything was done online. I will always buy the travel insurance.
I had the same thing but with food at Dominican republic. I am so lucky i had travel insurance.
Good advice we always get insurance
My coworker and a group of friends to Cabo San Lucas and 2 of her friends fell off a cliff. Broken leg, ribs, possible internal bleeding. Ambulance came and demanded $200 up front. They paid. Got to the hospital told them that they needed $5000 to run test. They didnt have travel insurance and they needed to be evacuated by plane for $35,000. The plane came after they airport closed so they could evact. They contemplated driving thru Baja Mexico to California but were warned it was too dangerous because of the gangs and cartel. They decided the beat thing to do was wait until Delta airline came back to Cabo and then fake it like nothing was wrong. Reason for faking it was they called thw airline and were told they could absolutely not get on the plane because it is a risk. They finally touched down in the first layover in the US and went to ER. These women were messed up and spent days in a Hospital in Dallas Texas. MORAL of this long post is get travel insurance.
@@riri9453 im sorry to hear that happened to your mil. I cant imagine the pain she endured until she got back to the States.
but what does travel insurance do when someone is demanding cash upfront to help you? What if you don't have cash?
My daughter and I rented a scooter in Cozumel. No accident but we said we would never get on one again. They said it was like riding a bicycle. NOT!
This is truly a sad story. That can be prevented. We have Emergency Assistance Plus, known as EA+ offered through the American Legion. It costs around $225 a year for a family plan. It covers you here and abroad. It comes with a booklet that explains the services, including medical evacuation if needed. If you get it, I strongly suggest you pack the book with you. We also take travel insurance and pay for our cruises with a credit card that offers trip protection. Take a photo copy of your passport with you when you leave the ship. Like they say: All is well until something goes wrong. When budgeting for a vacation, factor in an additional 10-15% for insurance.
Just a reminder. Medicare does not cover you outside the US. You need travel insurance!
I hope the family got written receipts for everything they paid cash for.
Not true; I have a Medicare Advantage Plan and it covers Emergency and Urgent Care
WORLDWIDE.
My plan won't pay for any prescription associated with the care or evacuation/ repatriation.
I still buy supplemental insurance to cover what Medicare won't cover.
I know someone who died in Mexico waiting for payment. He was brought in unconscious, by the time someone stateside was reached it was too late. They will not start treatment until paid. Always have Trip insurance and have a copy of proof on you somewhere. You never now
So true. People think the world is open to anyone traveling anywhere, but it is not. Only in the US can you cross a border via river with no questions asked.
That is awful. But very true.
I never think it’s cool to heckle the pier runners, that’s a stressful situation regardless of the reason why you’re late. I almost missed the ship in Aruba because I’d been planning to take the public bus back, I was young broke, no credit card. Thank goodness the ship was waiting for an excursion that got delayed.. but I spent at least 30 minutes on that bus thinking we were stuck with no way to get home. I’m older now and know better, but how awful to think that people think it’s funny when someone finds themselves in that situation.
Never travel without the proper health insurance!! Scooters look harmless when you see them but can get you hurt badly or die. Most the time they are cheap chinese scooters that aren't even allowed in the USA.
Absolutely so important
You still aren't going to get 50k out of pocket to satisfy the scam artists. I always buy insurance but this case is different. Mexico is third world, I wouldn't expect this treatment in Western Europe.
OMG!!!! What a nightmare !
Thanks for your good advice. Hope the injured family recuperates completely . Grandma Sarah in remote northeastern Montana
Omg that’s terrible. I am so sorry for them that’s terrible. I agree travel insurance is very very important and my wife and I always have it when we travel in addition to that passports we’ve always had a passport for all the years that we’ve traveled we would never go anywhere and by the way never get off the ship without the passport ever you have to have your passport no matter what so anybody out there who doesn’t bring it with them make sure you do. I love your videos done this is one of the best ones you’ve ever done thank you
We've always had our passports.but usually haven't gotten travel insurance. Our minds have been changed due to two incidents with people we know. One traveling companion got very sick with a flu of some type and required help from the doctors on the ship. She had travelers insurance. Then my sister in law fell and broke her hip in the Virgin Islands.. she also had insurance. Yay. We have 3 upcoming cruises bee are going to go for the yearly rate. Being older ( not that it makes a difference). We won't travel again without insurance. Thanks for the story and tips hopefully all will beware.
I had a accident on a scooter in Cozumel. It was really bad too. My girfriend had to go into the boat, get a ATM card and get money to pay the scooter, because they holders me in a ranson, bleeding, a broken wrist, and facial fricción injurias, a gushing inyurie in thefoot.
I edad up going to the cruise clinic, they clean me up, wrap my broken arm and then treated back in the US
The reason of the accident, 2 cars passing each other on the road and pushed me to the curve, off road at full speed
Be warned! A few years back my relative experienced a serious heart attack in Puerto Vallarta, Mexico. They did an emergency stint to open the blockage. No insurance. He was charged $40,000. Upon arrival home-another near fatal heart attack. The stint collapsed. It was successfully replaced but the type of stint used in Mexico had been banned in the U.S. for years!
Cardiac “stent”
Thanks Hazel. Need help w/spelling
In 2016,one person was killed and 3 injured on a Royal Caribbean excursion in Jamaica. The van driver had been driving recklessly on the way back from Dunn’s River Falls and was broadsided in Falmouth near the cruise port. They had all asked the driver to slow down. The 8 surviving passengers sued Royal Caribbean. If the tours are booked through the cruise line, you have a better chance of recovering expenses. I have also noticed age restrictions on tours, particularly zip lines. One tour operator in Bermuda wasn’t accepting guests over 65 for just a 5 hour tour of the island sights, nothing dare devil. Thanks for reminding everyone how important it is to bring your passport, money and credit cards when getting off in a port. You never know when you might not be heading back to the ship.
Great advice Don - I always have the emergency number for the medical insurance on my phone - just in case - its your first call!
Thanks for the very informative information.
Always look into what YOUR insurance covers...what your bought policy's cover.( I went on a 55 day cruise.. husband got food poisoning..in Thailand..I had bought insurance..on ship care cost 749.00...when we go home.. insurance only covered 19.00 ha ha to me I learned.check your policy's
Thanks for this video. Very good information.
I wonder if they had contacted the US Consul or Embassy would have helped?
Thanks Don.. This should serve as a warning for all those that assume they do not need a passport or insurance. My first curse I used the cruise line insurance until I talked to a travel agent AAA and they explain the difference in coverage. My hopes is the family have a full and healthy recovery
what did aaa suggest for insurance
Your first curse, huh? :-) I can understand that, hahahhah!
@@garysteinhagen9912 They did not make a recommendation. They told me to do a Google search for travel insurance and I should be able to make a comparison from many choices
Bring a copy of passport on excursions and/or islands. I always get Emergency Medical that is Primary.
We do not take our passports off the ship but we do take colored photo copies. If needed we can contact our embassy and it would make the process easier. Oh, and I always register with our embassy in each country we visit.
We also buy yearly travel insurance from from Allianz.
Colored copies, I guess in case you are robbed? Why not a secure passport holder? Just asking. I always use Allianz travel insurance too
@@purplgrits7916 partly, but don't want to lose my passport. The color copy would help if the passport went missing. They worked in Amsterdam at the airport when hubby and I were separated (because I couldn't do steps) and he ended up at one place and I ended up in a dark area where there was no one else! I had both passports in my carry on.
I did the Mexican riviera cruise over 20 years ago....that was enough for me. Never again.
There are too many lessons to be learned from this situation to pick just one.
I have full insurance and it world wide insurance paid 120 dollar and it last a year... Never had any problem in any country when accidents happen.. But then again i think my country are far better on this subject than other countries
Greetings from Oslo,Norway
I totally agree that you need a passport!
Insurance! Insurance! Insurance! Also i always take my passport on shore. You never know what will happen.
Scooters can be dangerous anywhere. Maybe try safer tours while in other countries
I never, ever take excursions where there is a potential to get hurt. Scooters etc when you aren’t used to them can be an issue. I wish them a speedy recovery !
this is exactly why I stopped zip lining and parasailing years ago because none of them are regulated so if the line breaks and you fall to your death they will not take fault, all they care about is taking your money. People are way to trusting of these excursions.
I have zero empathy for those who travel internationally without full insurance coverage and a passport. Play stupid games and win stupid prizes.
A lot of people, especially new travelers, don't know. They think their medical insurance from home will cover it if anything happens. That's almost never the case at least in the United States. Or they mistakenly think their credit card has enough coverage if anything happens.
@@sarahphillips295 That's EXACTLY the definition of "playing stupid games." It's incumbent upon every traveler to find out IN ADVANCE what the risks and requirements are for their travels. I get that they don't know. That's why there are books, radio, TV and this amazing invention called the internet. In addition, both their medical insurance and their credit card documents state EXACTLY the level of protection provided. If they don't bother with finding out this information, when something goes wrong, as it inevitably will, too bad. Find out before you travel what risks you face because NOBODY cares as much about your life (and quality of life) as you do.
Blessed are the merciful, for they will receive mercy
I don't understand why so many people remained ignorant of international protocols when traveling..always have travel insurance plus money for emergencies and passports primarily.
Great advise
Travel insurance is the way to go.
If you are out of country, you do what is appropriate for that country. Also, in Mexico it is common practice to pay for any procedures upfront, no matter what.
Amen. Always get the travel insurance
Oh, my goodness! Excellent info. I had no idea that the cruise ship excursions were only gauranteed to wait if you were late. I thought they were also thoroughly backed by the ship. Eye opening. We do always buy travel insurance. My husband and I both have used the medical facilities and Kaiser covered most of it, and the cruise picked up the tab for what Kaiser did not cover.
That's horrible 😞. I always get the insurance. I got sick 2 weeks before a cruise had to have emergency surgery I was able to get all my money back. I am guessing they maxed out several credit cards to get the cash. Because who cares that much cash.
I really feel for this family! Sounds like a cascade of bad decisions.
@@Couplescience, I have a Chase Sapphire Preffered card. I know they have some type of travel insurance, but is it enough? Who do you use?
Amen
Wow, what if we demanded cash in the emergency room from Mexican nationals before we treated them.
This comment is tinged with racism.
Yaaaaa!
@@saraheeeeeee4552 no its not racist at all
@@saraheeeeeee4552 no it isn't, has nothing to do with that. We are expected to treat anyone that walks into the ER regardless if they can pay or not. Yes there are many Hispanics that come over across the border and need medical care. We don't ask for cash up front before treating. Maybe we should for anyone who isn't a citizen of the US.
If they charged their cruise on a major credit card you r covered for expenses associated with trip interruption and other expenses. They need to check the terms of their credit card. I’m sure a lot of the fees they will reimburse them for.
I looked and it’s saying it doesn’t cover uninsured things like this though? Yes they cover insured real companies but this is not one
Many credit cards quit doing travel insurance a while back.
That why I don't go nowhere with out insurance because you don't know what can happen out of the country
I guess that's why we old folk just take the bus on excursions, and rarely take chances in a foreign country. Despite that, we never travel without travel and medical insurance. And when going on excursions, it's best to always take your passport with you. This experience that family had, would put me off ever travelling again. Be safe out there. Thanks for the good advice, Don.
We do the same and we have travel el insurance but I’m from a third world country. I always take precautions
I have to say these people really must not have been out of the USA before. These situations can and should always be avoided at all costs-literally and figuratively!
Exactly why you should only go on cruise ship-sponsored shore excursions. Private excursions can do and be anything! If this was a carnival excursion, they should never have been treated like that!
I always go on private excursions and have never had a problem.
@@nancysmall9793 lol ok good for you!! It only takes once! Right? I have been on many many many cruises and it depends on which port I'm at as to which type of excursion company I use. But I know I am taking a huge chance if I don't go on a cruise line excursion. People without travel experience should book through the ship!
@@nancysmall9793 that’s not the point. It’s the one time something goes wrong and your fked. I travel 6-12 times a year and I’ve seen a ton of nasty injuries, ppl missing cruises, everything you could imagine. Your talking a gamble that could ruin you financially, if you’re willing to risk it then good for you. My family is worth more to me than that
I was taught long ago to make a photocopy of my passport (the pages that have my photo and detailed info), and to keep this copy someplace separate from my original when traveling anywhere. This tip was mostly to avoid hassles if/when one's passport goes missing or is stolen, etc. Leave the original in your room safe & take the copy with you (or vice versa)...just in case of disasters like Don just described. It'll help lessen a bit of the godawful trouble those folks from Texas had.
My wife received excellent medical care in Mexico when she tripped and fell. Broken wrist and facial lacerations. We are very knowledgeable about travel insurance and knew that we would have to pay up front for the care. She's doing well. Here is where I learned something important though. The travel insurance required that we notify them first before going to the hospital. I kind of knew that, but in the heat of the moment, I didn't think about it. Filed the claim and they denied for that reason. I was able to recoup through my work provided insurance and through my limited coverage on my credit card.
Seems like I remember reading that... thank you for reminding us all. How important!
That's the problem in the heat of the moment you can't always call right away ...... or if have to wait for insurance people to answer your call
Always keep copy of passport ...take pictures of passport...copy off Visa's..on phone just in case lost or stolen
I have travel insurance and renew it each year whether I’m traveling or not.
I don’t understand doing dangerous excursions while in another country. Not a good idea. I wouldn’t do zip lining for that reason also.
They saw them coming Im sorry to say xx
I agree, get a Passport, and Insurance. Don’t do stuff that you are not sure about it! I’m a TA and I talked a lot about insurance…Don’t left home without it! And Passport should be mandatory !
As a Tour Director, I learned some years ago the critical importance of travel insurance. Sadly, I had one of my travelers to die suddenly in another country outside of the United States. Fortunately she had travel insurance and her arrangements were taken care of effortlessly because of the Allianz insurance plan she had purchased. I won’t set foot outside of the US without getting insurance! So sorry for the Daniels family. 🌹🙏🏽🌹
This story got me thru my potty time. Thanks Don!
Good info. Passport and insurance. I get insurance going on a plane, ship, train etc. Sorry for this family. THEY just wanted to have a family vacation for fun and memories. And end up in a horror situation.
When I do cruises, I don’t go anywhere anymore. No excursions.Walking in the duty free shops and back on the ship
When out of the country you have to plan well and dont take any risks. Cruise Lines should bare some responsibility they make money on these tours.
As Canadians, we are used to travelling with our passports. *However* we have never thought of taking such an important document ashore with us at a port. As for medical fees and charges, we are always fully insured, including medical and evacuation, but have never had to use it. If we must pay $50,000 or more first and then be reimbursed later, I don't think we could possibly manage that.
Good advice! I always buy insurance. Also I am 63 in pretty good shape but don’t ride bikes or scooters. I try and keep both feet on the ground. Thank you for sharing.
Minute 4:25, regarding not being Able to take a regular flight, "they said NO, you have to take.." a private plane. Who is they??? who suposedly said that?? I am Mexican and as far as I am aware there is not such y\things as a goverment medical airplanes, can you please clarify who were these "they"
it is certainly not just excursions. Had a 50-something guy fall down playing basketball in rough seas (ya not too bright) on a transatlantic and he broke his hip. Ship Dr gave him strong pain med and they dumped him at Azores port several days later. Hope he had insurance.
Honestly, anytime you chose to leave the country you have to dot all is and cross all Ts. Have your documents at all times, always have travel insurance and know what it covers. And honestly, I’m not a fan of traveling to countries that don’t have medical care on par with my home country. I feel for this family, but I think they have learned a very valuable life lesson in one of the hardest ways imaginable.
Expensive chain of events and a lot of mistakes 😕
Hi Don, have you heard about the Coral Princess problem of getting back into port because of the wild weather that Brisbane has been experiencing just over the last few days, 1400 passengers are.on board and then there are those of us waiting to get onboard - we were supposed to have a 7 day cruise, at this stage it is now going to be.5 days. Hopefully today we will be getting on board.
Sally, are you aware Princess Cruises are paying full cash refunds on the wharf at Luggage Point due to Cruise being buggered with no Cairns, Port Douglas and Willis Island 🚢 They are very obliging as the main reason not only now a 4 day cruise departing at 9pm instead of 4pm, the main reason is 200 crew are Covid affected plus close contacts. Hence forth with personal knowledge the Main Restaurants are closed for breakfast and lunch and only Suites and Black Elite allowed in Bordeaux Dining as there simply can't cater for 2000 pax. The Horizon Buffet is your only place to eat. Princess are excellent and are going above and beyond but no one can beat Covid or the Weather conditions. Mickey passenger on last cruise 🚢
Howdy from Waco Texas!
I didnt realize you can travel outside of US w/o passport...anymore
I would never rent anything I haven’t had experience driving before. Travel insurance is an absolute must. We are Canadian and buy year round coverage. Even if we travel between provinces you may not be completely covered. A passport is a absolute must.
Thank you for sharing and making us aware of possible issues that could arise on our vacations. 👍🏿👍🏿
In addition, KNOW what your travel insurance deductible is as well. Some insurance companies offer additional coverage for no deductible required
When I travel abroad, I ALWAYS carry my passport securely on my person. ALWAYS!
As a travel agent I always recommend travel insurance. If you don’t take it I had customers sign a waiver.