CRUISE LINES SUED FOR RUNNING OUT OF FOOD - CRUISE NEWS
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- เผยแพร่เมื่อ 4 มี.ค. 2023
- CRUISE LINES SUED FOR RUNNING OUT OF FOOD - CRUISE NEWS
Another Country eases some restrictions. Wonder of the seas gets overbooked again. Over 100 people are suing a cruise lines for cancelling a cruise mid way when they started having food supply issues.
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As someone who was an Electrical Officer at sea for nine years, although not on passenger ships, I believe the ship did not run out of food because there wasn't enough food on board. It was because there was a fairly major failure of the refrigeration plant for the fresh/chilled/frozen food storage compartments, causing the contents to become unsafe to eat.
That explanation makes a lot more sense than simply running out. Also explains why resupplying might not have been an option.
Funny, that was my first thought too. 😊
I’d agree
Yeah, that would be a logical guess for sure. In that case, I would agree that the passengers need a full refund.
As an ex cook whose worked on boats/restaurants this was my first thoughts exacly also lo
To cancel the cruise and only refund the passengers for the portion of un-cruised days is unreasonable. First thing I can think of is the insurance expenses passengers paid, plus the fees for changing airline tickets, extra hotel fees, etc. I would never book any cruise with this cruise lines. I do not trust them to put my vacation in their hands.
I agree with you. They should have gotten a full refund! That is all so ridiculous 😮
Hi I was on this cruise and started the Facebook group. Thankyou for featuring this 😀
TUI needs to fire their customer service department, refund the entire amount with additional credits. Though the smartest thing to have done is pay whatever costs were needed to get a resupply done at sea.
It was failure of the refrigeration plant for the fresh/frozen food storage compartments. Resupply wasn’t possible, because nowhere to put the food.
I was one of those passengers sent home by Marella 22hour journey home and an offer of £400 voucher for another holiday with them . They can shove it.
TUI advertising "Travel with confidence " "Discover your smile"
Seems to me their customers are confident that their smiles were definitely turned upside down .
Overbooking of anything is just totally wrong!
If I ever decide to go on a cruise again, I'd book on one of the smaller ships,less crowded. Those bigger ships are crazy
Absolutely! Fewer kids, better itineraries.
I did a transatlantic cruise, and all ports got canceled. We didn't run out of food or anything. That was a week and a half sailing.
Was it the Moroccan Passage that never got to Morocco or Madeira? We were on that itinerary. Still had fun. Food held out for the duration, but certain wine, beer, liquor brands were unavailable as we remained at sea without port stops. 😱
@@annekirkpatrick7197 it was NCl Epic from Lisbon to NYC during Christmas. Everything was the same on the ship. Food, drinks etc etc. They are supposed to prepare for a scenario of no port stops. It's common sense
Sloppy public relations there but cruise line.
I'd be pissed off.
Thanks for the video Mate
Running out of food on a floating feed lot? Unbelievable.
If I ever go to Taiwan 🇹🇼, I want to check out a performance of the Taipei First Girls HS Honor Guard. 🎖 Spectacular rifle and swordsmanship demonstration. Similar to USMC silent drill team. Only they're HS students. They're amazing.
Even though Royal Caribbean made the mistake of over-booking the cruise(again), I will definitely give them credit for trying to "make it right" to the inconvenienced passengers. We haven't been Royal Caribbean cruisers, but things like this will make us give them a second look when searching for itineraries that we want to travel to. Seems like they have their priorities in order with having and maintaining good customer relations.
I wonder if one day there will be more rebooked passengers than paying passengers on a ship? I wonder?
Outrageous! Horrible customer service.
Of course Don 100% refund and they should have been flown to their chosen airport and taxis etc paid for..How could they run out of food!!! Everything I've seen lately has put me of large cruise lines even more, I'd only sail with the smaller British cruise lines. The ones that treat everyone with respect, you get what they promise, no fights, no cancellations, it all sounds too stressful to me!
Yikes! Rules governing cancellations for cruise lines sounds like the Wild West!
I’m from England and if i were on the Tui cruise the first thing I would do is go to my credit card company. I don’t know if it is the same as in America. But if they cannot full fill their obligation then the credit card company should reimburse you and they will just take it back from Tui account.
TUI have said it’s due to circumstances outwith there control and have issued the half refund as per the t&cs
Sounds like the cruise company that ran out of food must have money problems that they weren’t able to procure enough food before cruising or there was a major supply chain issue.
Overbooked? It seems they are getting like airlines.
Don, Explorer of the Seas, is among the best Royal ships I've been on, with 30 cruises taken. Based on my December 2022 Explorer cruise.
We cruised on her at the end of December. Such a nice ship! She just had a refurbishment and is sailing back to the U.S. Understandably, many cruisers will be frustrated.
That is good to hear. We are going on our first cruise on Explorer on 12 March. We had no idea it was being upgraded and deep cleaned. We are excited to see everything.
How can you overbook a cabin. Should have canceled the cruise before it started. They knew how much food they had.
Even the poop cruise stranded at sea had food continuously.
Don. I don’t understand how a cruise is overbooked and your stateroom is selected at the time of booking unless it’s a guaranteed stateroom. Can see a guaranteed room being overbooked. In terms of Marella running out of food and flying ppl back wherever, agreed a full refund is deserved. 100% FCC would be nice but would be ok with 100% and proper transportation arrangements home to my original airport and city 🤦♀️. You were a ball of good news today Don 😂😂. Thanks for sharing and see you next video. 🛳️
Yes. It's the GUARANTEED Bookings. Still no excuse! This happened on Norwegian just a couple of weeks ago, too!
I took a RCL cruise on Halloween. It just kept me away from cruises for awhile. Too crowded!!!
How in the world do you run out of food on a cruise ship? That is crazy.
Tell me like something the freezers broke or something. But the reality was that you only ordered 1/2 the food before departure. I could see running out of shrimp on the last day (still unacceptable) but understandable if there was a shrimping convention on board.
Never underestimate the ability of cruisers to pig out.
I've seen menu changes because diners have deviated from the normal /usual variations of menu choices. Like no prime rib for the last two nights because there is no more. But that's running out of one or two items, not running out of .
Our ship had engine failure, and we sat on the high seas for a few hours while they did repairs. They couldn't serve refrigerated or cooked food but made sandwiches in the interim. We couldn't walk through the hallways, which were pitch black, and no toilets could flush. When they cancelled the captains lunch, which we'd been invited to, we knew it was serious.
It was all part of the adventure. Sitting idle in the middle of the ocean, no engine sounds, no air-conditioning, no toilets, little food presented, we mainly relaxed on deck and waited.
I had an over booked cruse on a mini suite because P and O Australia had to change ships which had less mini suites. I got a full refund to voluntary downgrade to a balcony. It was an offer too good to refuse. We still had a great time.
Overbooking , assuming some will cancel...
RCCL is getting to be like airlines. They overbook. The number of calculations was not within their projected numbers. As for the trip insurance. It can be used for being reimbursed for your airline ticket
Why did they just buy more food. If they could fly everyone home then they should be able to buy more food. I hope they win there lawsuit
I agree, it s miss management from the line here.
I don't understand how you can overbook. It is simple, once everything is sold, that is it, you are full. Same for US airlines. Once all seats are sold, your seats are gone.
Between running out of food, food poisoning, overbooking, pro-rated refunds, lousy customer service etc., I'm going on a cruise in May & I'm not too excited about it. This will be my third cruise & I'm seriously thinking it will be my last.
I wonder if they had a fridge/freezer breakdown or something like that. But yeah surely a full refund for the inconvenience
This constitutes gross incompetence. They should have known that they didn’t have enough food before they left the port. That cruise should never have left the port. They should have gotten a full refund and a free cruise minimum. I would never use a cruise line again that treated me that way.
I love the big ships, always on Royal!!! If they overbooked Wonder, I’m sure it won’t be a repetitive issue.
My God !!! I need huge quantities of food and pizza at 3 am !!!
My friends went on a small ship to a Alaska in the summer. The food was sparse and in question. They saw crew shopping in a port, they were hoping it was food but it was for trivia!
Good Afternoon Don
I guess customers comes first has run out 😢
Honestly, I don't know how they didn't know this was going to come back at them with a BIG BITE! Now it's going to cost them (because I believe these passengers will win) more than if they had just given everyone 100% of their money back, plus credit, plus flying them back home (for real, not some drop off point). I'm dozens of cruises in, and this is the most ridiculous, outrageous reason I've ever heard of to cancel a cruise. And NO, THANK YOU! Don't bother giving out FCCs because these people will never cruise this line again!
Because they are chancers and liars
The laws are written by business. The laws say the business only has to refund the days that were canceled. Nothing elsr
100% refund the method of refund (cash or fcc) to be chosen by the passenger. I personally would NEVER take that cruise line again.
The cruise line should provide a full refund.
Don I like your videos and your presentation mostly because you give us a large portion of your contents and then you offer people who have not yet subscribed to please do so if they are enjoying your videos. 🙂
That would’ve been really stressful to most people to have to go many many hours on a bus plus they’re having to pack midway through the cruise to go back home . You don’t always have snacks ready and drinks. And you usually aren’t very comfortable for a long bus trip.
Sounds good Don i usually always agree w you anyway!
How can something that is computerized get overbooked? I don't understand how airlines and cruises can overbook with the technology that we have today. Not very good for people who pay their money and then may not get all their money back. BAD BUSINESS.
They overbook because they expect people to cancel or not show up.
@@maggiegarber246 this exactly. They want to leave full, so they overbook based on previous experience with cancellations. But it's coming round to bite them in the butt. The last flight I had out of Miami in January was TWELVE seats overbooked. They were trying to get people to agree to take another flight, but there was only one flight a day to my destination and an ice storm was coming in. So then they just started kicking people off the flight. It's not right.
@@PrincessKristi You’re absolutely right in saying it’s not right but consumers have no way to make them airlines change. The only way is to get our legislators to force them to but the airlines will get their lobbyists to dissuade legislators to do nothing about the issue. They’ll cry that they will go out of business if they changed the rules. 🧐🧐🧐
Barb B ::that's what lawyers are for,sic a lawyer on them and you will get results.buisnesses don't like to hear that word (lawyer).it tends to spread around their bad customer relations with their customers.
True Technology was halted in the 60s when most things in use today were invented.
What we have today is 'adaptive technology' which, in most cases, is not adapted very well and continually lets us down.
The overbooking is not due to a computer glitch, it is quite intentional. The cruise lines know that a certain number of passengers will cancel. Most of these will be at the final payment point, but a few will be later for various reasons. The cruise lines still want to sail with every available cabin sold because they make a lot of money from on board sales, excursions, etc. So even if they keep the fare from a late cancel, they make more money if they fill that cabin. So yes, when they have filled all the numbered cabins, they continue to sell gtys, intending to put those people into whatever cabins cancel. Every now and then, they get caught. Their algorithm doesn't work and they don't have the cancelations they expected...so they are stuck with overbooking. They handle it the same way the airlines do/did--by offering financial incentives for people to cancel. It should be noted that NOT all cruise lines overbook. What cruise lines SHOULD do if you cancel for an overbook deal is to refund not only your cruise fare, but over the airline costs for change fees or non-refundable canceled flights as well as covering the cost of the insurance if it cannot be moved to a different cruise (some private companies in the US allow the insurance date to be moved ONCE.). In other words, cover ALL the costs, not just the cruise fare.
We were on the cruise just before the one that was cancelled they started running out on this cruise.
Yeah they need to give them money back plus more
That's not bad. I'd gladly take one of those options. Take a different cruise AND get my money back? It's a win-win!!
I could understand overbooking if the venue didn’t have reserved spots, but your cabin is assigned when you book. Unless the cabins they are overselling are the ones where the passenger lets the cruiseline pick. Even so, the room is booked.
We were on that ship a few weeks after this. Believe you me I wish they had run out of food as it was absolutely awful. The same dishes day in day out no variety and very very bland. Will I cruise with TUI again that’ll be a no then 😮
I know that I would never book a cruise with them again! Yes, they deserve a 100% refund.
It sounds like cruise lines are resembling the airlines!
My mum and I were on Wonder of the seas from Barcelona in Sept 2022 and they ran out of Savignon Blanc, one bar didn't have any white wine at all, I do feel however that we may have contributed more than others to the shortage so couldn't be too mad😁
Explorer of the seas is about 20 years old, but it is currently in drydock right now! Adding water slides, and all kinds of extras
I agree - they should have gotten a full refund! Sounds like they are having major financial problems though! That Wonder offer was amazing! Good for you!
That’s crazy
Hi Don, except for the cruise ship that ran out of eggs in New Zealand LOL
Exployer of the Seas is way past 12 years old. Its about 24 years old. It was launched in 1999
TUI is German based cruiseline. It is joint venture with Royal Caribbean and German Tourism Board.
Inexcusable!
New Sub here. I can’t believe this, how awful it ran out of food and people were sent home the hard way….
Great video Don! What a contrast - Royal Caribbean is giving people great choices on refunds/other cruises/FCCs and TUI is stiffing its customers. I'm not surprised there is a class action lawsuit. Good way to insure those people never sail with you again.
That cruise ship running out of food is definitely on the cruise ship company.
Don I think that overbooking thing that’s going on,is hoping to get the other ship’s more passengers iff they are not fully booked.
It seems cruises and airlines would catch a clue to not overbook in busy seasons or certain days of the week (or leaving Vegas on Sundays). Its on purpose, and it's an old problem.
It was the people in the Guarantee cabins that were cancelled
Royal Caribbean canceled my excursion that I book during Black Friday sale😢😢
Now they should pay up even more for the additional inconvenience of not doing the right thing from the beginning. Add on the lawyer fees and emotional pain and suffering.
Over booking is pretty normal in the travel industry - hotels, flights, cruises, etc.. It's a calculated risk because a certain percentage cancel or don't show up. It doesn't always work out.
I took my first cruise a few days ago, on the MSC Meraviglia. I was very underwhelmed. There wasn’t a lot of variety in the food, and the same items seemed to pop up day after day (I spent 2 days in my room after getting food poisoning. It was miserable!). I was surprised that so much space was given to hotdogs and hamburgers. I tried a hotdog. It was awful. Seemed very low quality meat. They ran out of ketchup, and though there was supposed to be iced tea, it appeared at only one of the drink stations, and only for a couple of hours before it was out also. The drinks were served in kiddie plastic glasses, very small. The drinks that were in abundance at the drink station seemed to be raspberry koolaid (way too sweet!), and a lemonade that seemed premixed as well. I stood in a long line one night to get a coke (I bought several (they were out of coke the first night) so I could take some back to my room. My minibar was locked.), and they added a service charge to the bill. Just a few dollars but the point is that I’m the one who stood in line and served myself! And I was told that a visit to the nurse (for the food poisoning) would cost $180. That was surprising, since it was their food that made me sick. I would guess that their Italian food (noodles, and pizza) was authentic, being an Italian cruise line. Well I’ve decided I definitely do not like Italian food anymore. The food stations would close randomly, and be roped off. That food disappeared in seconds! The impression I got from the buffet is that they were looking to do the minimum to meet their obligation. It felt like slopping the hogs (and strictly on a schedule). We have a cruise on another line to Alaska in a few months and honestly, I’m not even looking forward to it anymore.
My celebrity cruise to Alaska had incredibly good food.
Same here with my first cruise a few days ago on the MSC. the food was inconsistent and drink stations were diluted or empty. Yes, hot dogs and hamburgers were given to much range as a selection. Unfortunately, I became sick as well, which was uncomfortable to say the least.
I'm sorry you got sick and spent to days in your room.
I forgot about how the roping off food stations like a magic trick, leaving less food available and freshness with remaining open food stations (of course my opinion).
Phooey on TUI!!!!!
Wow that’s awful
Makes me say nah baby nah on that line
Good Morning Don
I would be expected to be made whole for my cruise and my non-refundable airfare if they put me on land anywhere other than my final port on the scheduled date of arrival.
I’m with you Don. I would jump all over that offer for Wonder.
We were on the anthem of the seas a few years ago when it had to turn around and returned to port about halfway through the cruise due to propulsion issues. Among the number of options available, we took the full refund and 100% value on another cruise at a later date. So basically we got 2 1/2 cruises for free.
Oooh Royal Caribbean better not tell me the cruise is over booked when I took leave to go on the cruise 😡! I WORK and have a life! I do like they give you a free cruise and your money back to make it right but I would be mad because of the rescheduling. I also never heard of a cruise running out of food. I have asked that question in my head though 😅. “Like, yo what will happen if too many people over eats 🤔? Will we run out towards the end??” Seriously, all of this can be avoided because everything is computerized. It’s actually crazy hearing this!
The problem is people with kids have to cruise when school is out.
Don I agree
Wonder needs to fix their flaw which is causing them to have overbooking. People book a vacation, can't reschedule at the drop of a hat.
The only thing I like about RCCL the the stock price.
Good reason for insurance traveling with financially and management challenged Cruise lines. RCL is playing the overbook game like airlines do.
Explorer is much older than 10 years... it was not new when we booked our first cruise in 2007, 15 years ago. Nice ship though!
And the cruise that ran out of food should explain to the passengers why it happened.
Got the overbooked email for my October 2022, Navigator sailing. Chose to ignore the email because I couldn't reschedule (traveling with friends) and I got the cruise for "free" as a Casino comp. Never heard anything more. Just excited that RC is filling ships which means they are making money. I could happen because past algorithms say a certain % of people cancel and less people are canceling.
Don, been on several Marella cruises, never heard or experineced anything like it. It is worse because I have sung their praises before. The one saving grace could, and I am being generous, be that it is the parent compant TUI rather than th UK cruise line which is based in the UK.
I've been on Oasis at full capacity with a lot of kids. Really not thrilling. I'd be all over the total cancellation and FCC.
dom we on exploerer 2 the tui ship on 29jan
it ran out of bottled beers after the 1st day
the second week one day it ran out of milk
I’ve been on the explorer of the seas and it’s good but nothing at all like one of the new fancy ships
That would make me so mad to run out of food
Holy cow!
They're not over booking they're giving them to higher bidders.
In 1984 my family took a Tahiti cruise on American Hawaiian Cruise. Inagural cruise over Christmas inTahiti. We had 3 days precruise in the hotel Ta'hara in Papeete and then a 10 day cruise through the islands. Absolutely loved it. Our gift from the cruise line was an engraved crystal jewel box, still have them. The line put our son in an adjoining cabin at no extra charge.
As the cruise was coming to an end a group of seasoned cruises objected to the cheesy jewel box and were circulating a petiton to getsonerhing back. My wife, agaibst my protestations signed the petition.
A few months went by and we got a letter of apology fron the line and were offereda free cruise back to Tahiti or to Hawaii including all aid fare as on the original cruise.
RCL oversold Rapsody last September out of Haifa. We took the deal. Also computer glitch
That's a Lawyer loaded question and Maritime Law.
Sounds like the cruise line is in trouble!!!
You’re right, they should get a full refund and a 100% FCC plus something additional for the inconvenience for travel back home. Thanks for all the info you give us, really enjoy and appreciate.
People...Read between the line!!! RC knows exactly what they're doing. Fool me once but not twice. They keep overbooking to make sure the ship stays full at the expense of the passengers. Its all about the $$$$...SHAME ON YOU ROYAL!!!