Thank you for this video sir. I too have had my ui16 for 6 years, and the few gigs I’ve done where the location was in a remote area, I had these connection issues, and there was one gig where I had lost complete control for 2/3 of the show. Thank God for your background in computer networking! 👏🏽
Respected senior user, please accept my regard. I know it's been 8 years ago device, but i just purchased it a month ago. There are so many bad reviews, but i still insisted on the features on my budget. I wish my ui 16 will last longer like both of yours, sir! One question: Is there any shutdown procedure to turn off the unit or just close the volume and then switch off? Really need your advice to make it durable. Many thanks, and stay healthy for you.
Thanks for your video and insigths . Been using a similar mixer from behringer and found the same solution works for its connectivity issues. I am currently in the market for a UI16 and checking if I need an external router for this one. You answered it. Thanks.
great explanation. I've had my UI12 for a year for DJ work thanks. I'm going to go full cat5E LAN (with wifi/hotspot disabled) as the mixer right next to the my 2nd laptop running lights and Ui Gui. thanks
Hi Bob, thanks so much for this video: I've just had this very bad experience yesterday night. My Ipad did not want to connect and so I've finally used my Iphone to get the mixer acccessible. I have to say that this mixer is great because it's not heavy, pretty small and have a lot of routing and FX options but what a shame being dependent of this f*** wifi connection !
I have been using the Ui12 for 3 or 4 moths and had zero issues with the internal WiFi, which was strange as everyone talked about how problematic it is. Then I switched to a Behringer XAir12 and that thing was unusable without the external router. The Behringer was much faster to work with as it had the PEQ besides the GEQ on every master channel, also the app was much better optimised for the phone compared to the HTML5 version for the Soundcraft, also much more powerful routing and effects tweaking abilities made me use the Behringer instead of Soundcraft. However, I need to purchase another one and XAir12 is not available at the moment due to chip shortages, also the prices are a much higher so I ordered the Ui12. It is still a great mixer, just need to learn how to live with all the limitations.
I've never had the chance to use the XAIr stuff. I have used the Mackie DL32 and it's a great mixer as well. It also needs an external router for consistent connection.
I am having the same issue, and I will try your solution because I believe this is the real solution. Thank you very much for this easy and clear explanation.
Olá, moro no Brasil e encontrei seu vídeo, me salvou, não sabia mais o que fazer na igreja logal, investimos para ter essa console e estava dando esse problema! Tankyou!!!
I ran into the same thing, didn't think to run a ping to validate the error though, but ended up getting a wifi router so these issues should be a thing of the past. Really nice units though, just a minor hassle.
Seems to be a common problem with this class of mixers. I've been using a Mackie DL32 recently, and it also requires an external router for consistent connection. I haven't determined the cause with that mixer, though.
First of all. Thank you for so many informative, well put together videos. Back in the day I ran a small sound and lighting company in Sydney and freelanced for JANDS who were and still are the biggest production company in the entire region. I got to work on some pretty big shows including running FOH. However, that was back in the entirely analog days with a 32 channel desk and everything else outboard. I am using a ui16 for my band here in south Florida and suddenly started having exactly the issues you describe with wifi connection. My answer has been to configure the mixer to run hardwired via ethernet into my MacBook Pro. We are a trio running extra tracks off an iPad using Stagetraxx 3. No stage amps, everything into the mixer and then in ears with a click. I mix from the stage and everything has seemed to be fine for the last three gigs. My question is, have I solved the problem?
If you have wifi and hotspot disabled in the UI16, you likely have solved the problem. I've been using the ui16 with an external router for a number of years without issue.
Thank you for this video. I am having same issue, even with external router, and both hotspot and the WiFi on the ui24r in the off setting. I’ve got DHCP off and used a manual gateway which is the router’s IP. Several other setup videos say use manual gateway. Scared to try turning on DHCP because I might not be able to gain access at all. That being said, mine seems to be directly related to when I put a USB drive into it. I formatted the drives to FAT32, and the multitrack was working for a song or two, but now I’m getting the issue very soon after the USB stick is inserted. The USB drive I’m using is the same one another person said they use all the time with this machine. So fed up with this!
Yes, no issues unless I use any of the four USB jacks. Except the blue WiFi light is always on, which didn’t used to be like that. I wonder if this is software issue that was caused by the USB. Seems to me that if that light is on, and I’m using USB, then I’ll have the connection issue. I dunno. I guess I’ll have to try calling Soundcraft. Such a shame because this thing is really awesome otherwise.
Perhaps some people on here can share exact model numbers of USB sticks they use and how exactly they have them formatted? Got a show this weekend I want to record to USB!
@@danlogan4149 Until a resolution, I wouldn't have any USB devices connected. You could go back to using some kind of analog player for music between sets, etc. I do believe the blue light is always on with my UI16 as well. I'll have to pull it out and check. I never had any connection issues with it, and I keep a USB jump drive with music plugged in all the time.
Thank you for the info! I'm gonna have to try that! I had everything (hotspot, wifi & LAN) on & the was losing connection & audio every few mins.. I just used the IP addresses on the back of the unit.. should I try to change IP Address? Also what do yall use the scan wifi for the best channel?
When you lose connection, do you have to reboot the unit to get it back? If not, you are actually having a wifi connection issue, not the problem I described. Are you using an external router? How that router is configured will determine how you configure the LAN port of the UI. I use the Airport Utility on my iphone to scan the wifi environment. There are lots of wifi scanning apps in the app store as well. Hope this helps.
I have a question which will show you my lack of networking experience; If you turn off the hotspot, and the WiFi of the ui16, how would you suggest I hook up my MacBook through Ethernet, along with an ipad for walking around? Thank you for your videos. They help me out a lot!
Did I already answer this? hmm, getting old. Anyway, connect the UI to the external router using the ethernet port on the UI. Connect the Macbook to one of the regular ethernet ports on the external router. Do Macbooks have an ethernet port? You may need some kind of adapter for that. The ipad will connect to the external router via wifi. This assumes you have all your IP stuff configured correcctly. Hope this helps.
at a gig last night could not control unit all sliders/ settings button etc locked. message on tablet was channel was not secure. I was using the units own wifi. worked great last weekend at rehearsal. When you use the router are you using a public wifi or the units wifi? sorry so many questions. Last night only option was full reset but we did not have a usb with me. If I did have a USB stick how long does a reboot take? Thanks for your time in advance.
Get an external router. You will use the wifi provided by the router. Be sure to disable both the hotspot and wifi on the UI. Connect the UI to the router via an ethernet cable. You will need to configure at least the router to connect to the UI. There are lots of vids on YT for that. You don't need a USB stick just to restart the unit. A restsrt takes about 5 minutes.
It's a Belkin router. I don't remember the exact model. It's nothing special. Get one that does both 2.4 and 5MHz, and that has 4 or so ethernet ports. I doubt you could find one these days without these features. I got mine on ebay. It was the cheapest one with the above features. These things change so often, I doubt this one is still made.
You can give band members access to the aux sends so they can do their own monitor mix. I need to do a video on that as it is rather confusing. Using the external router doesn't add any new features, it just prevents the UI from crashing.
Hi and thank you for making the video. Is it possible to use LAN without router? On al of my jobs I have the ui16 right beside me, I don't need router.
Yes it is. The UI and controlling device need to be on the same LAN, and connected with an ethernet cable. Example UI is 192.168.1.1 and controlling device is 192.168.1.2. You would type 192.168.1.1 into the browser on the laptop, computer, or whatever the controlling device is.
I was thinking of buying this unit, but was wary from all the talk of connection loss. In 2023, which router would your recommend for the networking challenged? By using the lan, I guess you are saying that you go from the router via ethernet to the ua16?
Any dual 24/5 wifi router will work. Mine was about $40 on ebay. Yes, you go from the ethernet jack on the UI to one of the regular ethernet inputs on the router. Be sure to disable the wifi and hotspot on the UI after you have your LAN configured.
thanks buddy good explanation, I will tes if you only use wifi and disable the others see if that workd i have upgraded the firm ware to 3.3 maybe this will fixx the bug
I have a ASUS Ext wifi Router and I have both the Hotspot and the wifi disabled on the Ui 16 and it still connecting comes up every few moments on the screen. I am using a I pad 9th Gen Tablet>.Now guest I am going to have to connect to my Mac book pro by usb
I have the latest updates. It could be a hardware issue. I also suspect that it wouldn’t be hard to figure out. If I had to guess, I would say a hardware issue that would take too many resources to fix. Luckily for all, using an external router and disabling the internal wifi and hotspot solves the problem.
@@TheGiggingGuitarPlayer Thanks again for your dedication to this product and its users. Really embarrassing question - so I assume when you say "connected to the LAN" you mean that you have a router connected via RJ45 cable into the "ethernet" jack? AND, in your settings menu, you've disabled the wireless signal to the Ui's built-in antennas? I'm getting my Ui24r in a few days, and actually want to run a router (hoisted onto a stand to about 12ft high above the stage) AND I want to run a Cat6 cable (100ft) to a FOH position as a backup. Thoughts?
@@jobaecker9752 Yes, the UI is connected to a wifi router via an ethernet cable plugged into the LAN port. Wifi and hotspot are disabled in the UI. I carry a 100ft CAT6 cable and a chromebook as a backup. I use a USB to ethernet adapter with the chromebook. I have never had to use the cable/chromebook, so I carry them, but don't set them up. If you are using an external router, and have wifi and hotspot disabled on the UI, you should be good. It sounds like you have a good plan. I'll be doing a video with all my network settings. As in running sound, there are many ways to do this. I'll add my voice to the chorus!
I am having the same issue but I just installed an external router and I'm getting the connecting message. I have shut off the hotspot and wifi. It connects for a second then shuts off. I wonder why it's doing it under the Lan setting? Thoughts?
My best guess, if you are getting the connecting message immediately, maybe your network is not configured correctly. Are you using DHCP or static IPs? How long does the connection last before you get the connecting issue? Can you control the unit at all before that happens?
@@TheGiggingGuitarPlayer I never change any of the dhcp or static settings at all. Only changing the setting to manual on the soundcraft. I get to login on the mixer for about a 1 minute then it shuts off to connecting. I'll have to look at the router settings about the static thing. I appreciate your help.
@@NoWayOutBand Then your router and tablet are likely set to DHCP. You may be getting IP conflicts with other things on your network if the UI is set to manual. Go into the setting on your UI, go to network, to config, and set the UI for DHCP (automatic).
this happen me today i was doing gig with few of bends… first time using ui24 , really good mixer but keeps disconnecting from wifi every 10 sec… i cannot mix bend for 10sec… tomorow im gna tey addin router
So is the external router using the soundcraft network or do i have to connect it to a wireless network somehow? i understand the mixer but i don't understand this..Thanks
The external router will create its own wifi (wireless) network. That is what you connect your tablet to. You connect the UI16 to the external router with an ethernet cable. I have a video on setting this up and there are lots of other videos on youtube, Hope this helps.
But when you take it to a gig where does the router get it's signal from? Do you have a hotspot on your phone or connect to a pulic network..This is the part i don't get...Thanks..BTW,,I already have the mixer and It only took me 30 minutes to figure the basics and i love the software...
@@robertcampbell231 the wifi router creates a wireless network. You have to name and configure that network. It can then send and receive signals with your tablet wirelessly, and can send and receive with the UI via an ethernet cable. You do not need to connect anything to any other network other than the one created by the wireless router.
Definitely the software as this has come up a few time I see and all the resolutions have been the router but before I upgraded the unit I have in the church to the most r cut version it was a solid connection after it started to fail
Good info here. The wifi signal on mu UI16 has disappeared completely as has the ethernet signal to my router. I have what amounts to a 16 channel paperweight. Never again Soundcraft!
@The Gigging Guitar Player I've had it put up in the closet for the past few months because I got tired of messing with it, but I didn't have wifi turned off, that may be part of the problem. I'll pull it out again this week and see if I can get on. As I said the ethernet wasn't even working either, so I'm not sure there's a way to get connected at all.
That's possible, but it would likely be after Christmas at this point. Every router is different, but I will show how I have my router setup. I may have already done this? If I did, I'll put a link here shortly.
@@TheGiggingGuitarPlayer Happy days...! Thanks Bob. Just what I was looking for. I have a router and am just trying to charge up an old ipad... Take the rest of the day off...!
This is really frustrating, i just got this for my church and been struggling ever since i got it. As i speak non of both wifi and hotspot is showing up at all. I have to start thinking of how to get router again for this as the lan connection is also a mess. God help me on the journey. Quite well the mixer features are amazing but this connection issue is honestly killing.
Connect an ethernet cable between the port on the UI and your router. Use one of the non colored ports on the router, not the colored internet port. You have to know how to access the admin page on both your router and the UI. This can be done with your tablet. Then you configure the UI and the router. There are multiple videos on youtube for this. I have one on my UI playlist. If you don't know how to access those admin pages, hopefully you have a techie friend that can help you. It would take too long to explain here. It involves IP addresses, DHCP, etc. Maybe somebody has a video for that. If you purchased it from a store, they should be able to help you. Take the UI, router, and tablet with you. Any computer service place could do it as well, for a price.
I contacted the dealer in The Netherlands today. They say: "Er zijn geen problemen met de WiFi connectie. Wel is het zo dat in een omgeving waar veel WiFi in de lucht hangt de connectie erg moeilijk te maken is. Bijvoorbeeld op grote beurzen." which translates to "There are no problems with the WiFi connection. It is true that in environment where there is a lot of WiFi traffic a connection is hard to make. F.i. at large venues.". In your opinion, are they telling the truth?
That is certainly not true for the early units. I can't speak for the newer ones. The wifi component of my unit, and many others, if enabled would cause the computer part of the UI16 to crash. It had nothing to do with crowded wifi channels, distance, or anything other than that part of the UI being enabled.
@@TheGiggingGuitarPlayer Ah, right you're talking about the UI16. I just bought a UI24R. That might be different indeed. I'll test it out and let you know what my results are.
Thank you for this video sir. I too have had my ui16 for 6 years, and the few gigs I’ve done where the location was in a remote area, I had these connection issues, and there was one gig where I had lost complete control for 2/3 of the show. Thank God for your background in computer networking! 👏🏽
Thanks. A $50 router and some settings tweaking, and the UI16 is a great unit.
Respected senior user, please accept my regard. I know it's been 8 years ago device, but i just purchased it a month ago. There are so many bad reviews, but i still insisted on the features on my budget. I wish my ui 16 will last longer like both of yours, sir! One question: Is there any shutdown procedure to turn off the unit or just close the volume and then switch off? Really need your advice to make it durable. Many thanks, and stay healthy for you.
Thank you! Great info here, I’ll test it tomorrow. And congrats for your skills and great playing 🙏
Thanks!
Thanks for solving my problem! Band sounds great!
Happy to help!
Thanks for your video and insigths . Been using a similar mixer from behringer and found the same solution works for its connectivity issues. I am currently in the market for a UI16 and checking if I need an external router for this one. You answered it. Thanks.
Glad I could help!
great explanation. I've had my UI12 for a year for DJ work thanks. I'm going to go full cat5E LAN (with wifi/hotspot disabled) as the mixer right next to the my 2nd laptop running lights and Ui Gui. thanks
Glad you liked it. You should have no problems going cat5 lan as long as wifi/hotspot are disabled.
Thanks for making this video.
Hi Bob, thanks so much for this video: I've just had this very bad experience yesterday night. My Ipad did not want to connect and so I've finally used my Iphone to get the mixer acccessible. I have to say that this mixer is great because it's not heavy, pretty small and have a lot of routing and FX options but what a shame being dependent of this f*** wifi connection !
Using an external router has solved all my connection issues.
Thank you sir. Just purchased a 24r. Been seeing this randomly.
An external router fixed the issue for me.
Thank you for that informative video!!!
Welcome. Thank you.
Great informative video and awesome band!
Thanks!
I have been using the Ui12 for 3 or 4 moths and had zero issues with the internal WiFi, which was strange as everyone talked about how problematic it is. Then I switched to a Behringer XAir12 and that thing was unusable without the external router. The Behringer was much faster to work with as it had the PEQ besides the GEQ on every master channel, also the app was much better optimised for the phone compared to the HTML5 version for the Soundcraft, also much more powerful routing and effects tweaking abilities made me use the Behringer instead of Soundcraft.
However, I need to purchase another one and XAir12 is not available at the moment due to chip shortages, also the prices are a much higher so I ordered the Ui12. It is still a great mixer, just need to learn how to live with all the limitations.
I've never had the chance to use the XAIr stuff. I have used the Mackie DL32 and it's a great mixer as well. It also needs an external router for consistent connection.
This is a helpful video but for people in an emergency the explanation of the solution starts at 5:32 into the video.
Band sounds hot!! Thanks for the video..🤙
Thanks Greg!
I am having the same issue, and I will try your solution because I believe this is the real solution. Thank you very much for this easy and clear explanation.
Good luck. I've had no issues since making the change.
Olá, moro no Brasil e encontrei seu vídeo, me salvou, não sabia mais o que fazer na igreja logal, investimos para ter essa console e estava dando esse problema!
Tankyou!!!
Thanks, I think. The only Spanish I know is, "My name Jose Jimenez." If you recognize this, you are old like me.
Great. Thanks for this! Sucess to your Band. 😁👏👏👏👍
Thank you! You too!
I ran into the same thing, didn't think to run a ping to validate the error though, but ended up getting a wifi router so these issues should be a thing of the past. Really nice units though, just a minor hassle.
Seems to be a common problem with this class of mixers. I've been using a Mackie DL32 recently, and it also requires an external router for consistent connection. I haven't determined the cause with that mixer, though.
Great singer in your very good band.
Thanks! It was a fun band, and indeed Jason is excellent.
First of all. Thank you for so many informative, well put together videos. Back in the day I ran a small sound and lighting company in Sydney and freelanced for JANDS who were and still are the biggest production company in the entire region. I got to work on some pretty big shows including running FOH. However, that was back in the entirely analog days with a 32 channel desk and everything else outboard. I am using a ui16 for my band here in south Florida and suddenly started having exactly the issues you describe with wifi connection. My answer has been to configure the mixer to run hardwired via ethernet into my MacBook Pro. We are a trio running extra tracks off an iPad using Stagetraxx 3. No stage amps, everything into the mixer and then in ears with a click. I mix from the stage and everything has seemed to be fine for the last three gigs. My question is, have I solved the problem?
If you have wifi and hotspot disabled in the UI16, you likely have solved the problem. I've been using the ui16 with an external router for a number of years without issue.
Can't beat a real lump of wire !
Thank you for this video. I am having same issue, even with external router, and both hotspot and the WiFi on the ui24r in the off setting. I’ve got DHCP off and used a manual gateway which is the router’s IP. Several other setup videos say use manual gateway. Scared to try turning on DHCP because I might not be able to gain access at all. That being said, mine seems to be directly related to when I put a USB drive into it. I formatted the drives to FAT32, and the multitrack was working for a song or two, but now I’m getting the issue very soon after the USB stick is inserted. The USB drive I’m using is the same one another person said they use all the time with this machine. So fed up with this!
Also, even though I have WiFi and hotspot off, and it’s not showing any SSID on devices, the blue WiFi light still shines bright!
I'm not familiar with the UI24. Is it solid when you do not have a USB device connected? Wish I had more to offer.
Yes, no issues unless I use any of the four USB jacks. Except the blue WiFi light is always on, which didn’t used to be like that. I wonder if this is software issue that was caused by the USB. Seems to me that if that light is on, and I’m using USB, then I’ll have the connection issue. I dunno. I guess I’ll have to try calling Soundcraft. Such a shame because this thing is really awesome otherwise.
Perhaps some people on here can share exact model numbers of USB sticks they use and how exactly they have them formatted? Got a show this weekend I want to record to USB!
@@danlogan4149 Until a resolution, I wouldn't have any USB devices connected. You could go back to using some kind of analog player for music between sets, etc. I do believe the blue light is always on with my UI16 as well. I'll have to pull it out and check. I never had any connection issues with it, and I keep a USB jump drive with music plugged in all the time.
thank you so much!! you saved my a**!!!
Glad it helped.
Thanks great advice
Thank you for the info! I'm gonna have to try that! I had everything (hotspot, wifi & LAN) on & the was losing connection & audio every few mins.. I just used the IP addresses on the back of the unit.. should I try to change IP Address? Also what do yall use the scan wifi for the best channel?
When you lose connection, do you have to reboot the unit to get it back? If not, you are actually having a wifi connection issue, not the problem I described. Are you using an external router? How that router is configured will determine how you configure the LAN port of the UI. I use the Airport Utility on my iphone to scan the wifi environment. There are lots of wifi scanning apps in the app store as well. Hope this helps.
@@TheGiggingGuitarPlayer correct it comes back without rebooting.. yea I think I didn't setup the LAN/ external rooter correctly. Thanks for the help
I have a question which will show you my lack of networking experience; If you turn off the hotspot, and the WiFi of the ui16, how would you suggest I hook up my MacBook through Ethernet, along with an ipad for walking around? Thank you for your videos. They help me out a lot!
Did I already answer this? hmm, getting old. Anyway, connect the UI to the external router using the ethernet port on the UI. Connect the Macbook to one of the regular ethernet ports on the external router. Do Macbooks have an ethernet port? You may need some kind of adapter for that. The ipad will connect to the external router via wifi. This assumes you have all your IP stuff configured correcctly. Hope this helps.
at a gig last night could not control unit all sliders/ settings button etc locked. message on tablet was channel was not secure. I was using the units own wifi. worked great last weekend at rehearsal. When you use the router are you using a public wifi or the units wifi? sorry so many questions. Last night only option was full reset but we did not have a usb with me. If I did have a USB stick how long does a reboot take? Thanks for your time in advance.
Get an external router. You will use the wifi provided by the router. Be sure to disable both the hotspot and wifi on the UI. Connect the UI to the router via an ethernet cable. You will need to configure at least the router to connect to the UI. There are lots of vids on YT for that. You don't need a USB stick just to restart the unit. A restsrt takes about 5 minutes.
Great stuff, could you provide the model of the falcon router your using, or a comparable equal, very best regards
It's a Belkin router. I don't remember the exact model. It's nothing special. Get one that does both 2.4 and 5MHz, and that has 4 or so ethernet ports. I doubt you could find one these days without these features. I got mine on ebay. It was the cheapest one with the above features. These things change so often, I doubt this one is still made.
Hii’
Thanks for the video!!
If I use a external router i can give monitor acces to the others musician??
You can give band members access to the aux sends so they can do their own monitor mix. I need to do a video on that as it is rather confusing. Using the external router doesn't add any new features, it just prevents the UI from crashing.
Hi and thank you for making the video.
Is it possible to use LAN without router? On al of my jobs I have the ui16 right beside me, I don't need router.
Yes it is. The UI and controlling device need to be on the same LAN, and connected with an ethernet cable. Example UI is 192.168.1.1 and controlling device is 192.168.1.2. You would type 192.168.1.1 into the browser on the laptop, computer, or whatever the controlling device is.
I was thinking of buying this unit, but was wary from all the talk of connection loss. In 2023, which router would your recommend for the networking challenged? By using the lan, I guess you are saying that you go from the router via ethernet to the ua16?
Any dual 24/5 wifi router will work. Mine was about $40 on ebay. Yes, you go from the ethernet jack on the UI to one of the regular ethernet inputs on the router. Be sure to disable the wifi and hotspot on the UI after you have your LAN configured.
Well I have done exactly that and added an independent router. A cheap netgear wnr2000 and it still happens. It may be the external router maybe?
Just checking. Both hotspot and wifi are disabled in settings under network on the UI?
thanks buddy good explanation, I will tes if you only use wifi and disable the others see if that workd
i have upgraded the firm ware to 3.3 maybe this will fixx the bug
My unit only works if both wifi and hotspot are disabled. good luck.
I have a ASUS Ext wifi Router and I have both the Hotspot and the wifi disabled on the Ui 16 and it still connecting comes up every few moments on the screen. I am using a I pad 9th Gen Tablet>.Now guest I am going to have to connect to my Mac book pro by usb
It could be a network problem. Are you uisng static IPs (manual) or DHCP (automatic)?
Interesting! I've heard Soundcraft released various software updates. Have you tried that? Didn't work?
I have the latest updates. It could be a hardware issue. I also suspect that it wouldn’t be hard to figure out. If I had to guess, I would say a hardware issue that would take too many resources to fix. Luckily for all, using an external router and disabling the internal wifi and hotspot solves the problem.
@@TheGiggingGuitarPlayer Thanks again for your dedication to this product and its users. Really embarrassing question - so I assume when you say "connected to the LAN" you mean that you have a router connected via RJ45 cable into the "ethernet" jack? AND, in your settings menu, you've disabled the wireless signal to the Ui's built-in antennas? I'm getting my Ui24r in a few days, and actually want to run a router (hoisted onto a stand to about 12ft high above the stage) AND I want to run a Cat6 cable (100ft) to a FOH position as a backup. Thoughts?
@@jobaecker9752 Yes, the UI is connected to a wifi router via an ethernet cable plugged into the LAN port. Wifi and hotspot are disabled in the UI. I carry a 100ft CAT6 cable and a chromebook as a backup. I use a USB to ethernet adapter with the chromebook. I have never had to use the cable/chromebook, so I carry them, but don't set them up. If you are using an external router, and have wifi and hotspot disabled on the UI, you should be good. It sounds like you have a good plan. I'll be doing a video with all my network settings. As in running sound, there are many ways to do this. I'll add my voice to the chorus!
I am having the same issue but I just installed an external router and I'm getting the connecting message. I have shut off the hotspot and wifi. It connects for a second then shuts off. I wonder why it's doing it under the Lan setting? Thoughts?
My best guess, if you are getting the connecting message immediately, maybe your network is not configured correctly. Are you using DHCP or static IPs? How long does the connection last before you get the connecting issue? Can you control the unit at all before that happens?
@@TheGiggingGuitarPlayer I never change any of the dhcp or static settings at all. Only changing the setting to manual on the soundcraft. I get to login on the mixer for about a 1 minute then it shuts off to connecting. I'll have to look at the router settings about the static thing.
I appreciate your help.
@@NoWayOutBand Then your router and tablet are likely set to DHCP. You may be getting IP conflicts with other things on your network if the UI is set to manual. Go into the setting on your UI, go to network, to config, and set the UI for DHCP (automatic).
Cool band
Thanks
this happen me today i was doing gig with few of bends… first time using ui24 , really good mixer but keeps disconnecting from wifi every 10 sec… i cannot mix bend for 10sec… tomorow im gna tey addin router
A wise move. Hope it works out well.
So is the external router using the soundcraft network or do i have to connect it to a wireless network somehow? i understand the mixer but i don't understand this..Thanks
The external router will create its own wifi (wireless) network. That is what you connect your tablet to. You connect the UI16 to the external router with an ethernet cable. I have a video on setting this up and there are lots of other videos on youtube, Hope this helps.
But when you take it to a gig where does the router get it's signal from? Do you have a hotspot on your phone or connect to a pulic network..This is the part i don't get...Thanks..BTW,,I already have the mixer and It only took me 30 minutes to figure the basics and i love the software...
@@robertcampbell231 the wifi router creates a wireless network. You have to name and configure that network. It can then send and receive signals with your tablet wirelessly, and can send and receive with the UI via an ethernet cable. You do not need to connect anything to any other network other than the one created by the wireless router.
Definitely the software as this has come up a few time I see and all the resolutions have been the router but before I upgraded the unit I have in the church to the most r cut version it was a solid connection after it started to fail
Mine failed on all versions.
Do you have to configure the router to use it ?
Yes. You need to configure the UI, router, and your tablets. There are lots of videos on different ways to do this on youtube.
Good info here. The wifi signal on mu UI16 has disappeared completely as has the ethernet signal to my router. I have what amounts to a 16 channel paperweight. Never again Soundcraft!
The wifi on your UI16 should be disabled. Your tablet should connect to your router via wifi. Are you sure the problem isn't with your router?
@The Gigging Guitar Player I've had it put up in the closet for the past few months because I got tired of messing with it, but I didn't have wifi turned off, that may be part of the problem. I'll pull it out again this week and see if I can get on. As I said the ethernet wasn't even working either, so I'm not sure there's a way to get connected at all.
@@TSrocksnc This is sounding like a network configuration problem. Do you know if you are using static IPs or DHCP?
God bless
Thanks.
That's all encouraging... Is it possible you could give us all a blow by blow description of setting up an external router....?
That's possible, but it would likely be after Christmas at this point. Every router is different, but I will show how I have my router setup. I may have already done this? If I did, I'll put a link here shortly.
See if this helps. th-cam.com/video/sBQpRAip8VQ/w-d-xo.html
@@TheGiggingGuitarPlayer Happy days...! Thanks Bob. Just what I was looking for. I have a router and am just trying to charge up an old ipad... Take the rest of the day off...!
Frontman has a good set of pipes
Indeed! Loved working with him.
This is really frustrating, i just got this for my church and been struggling ever since i got it. As i speak non of both wifi and hotspot is showing up at all. I have to start thinking of how to get router again for this as the lan connection is also a mess.
God help me on the journey.
Quite well the mixer features are amazing but this connection issue is honestly killing.
Are you using an external router?
@@TheGiggingGuitarPlayer Not really, buy I was able to get it stable after I reset the system, now it's working perfectly well with Lan
A software fix would be nice. An update?
Very doubtful that there will be any updates for the 12 or 16. It might be a hardware issue.
how can I connect a router? I mean, Could you explain please, how to connect this router to the mixer to solver the problem? thanks!!
Connect an ethernet cable between the port on the UI and your router. Use one of the non colored ports on the router, not the colored internet port. You have to know how to access the admin page on both your router and the UI. This can be done with your tablet. Then you configure the UI and the router. There are multiple videos on youtube for this. I have one on my UI playlist. If you don't know how to access those admin pages, hopefully you have a techie friend that can help you. It would take too long to explain here. It involves IP addresses, DHCP, etc. Maybe somebody has a video for that. If you purchased it from a store, they should be able to help you. Take the UI, router, and tablet with you. Any computer service place could do it as well, for a price.
I'm wondering if Soundcraft is aware about this very big issue...?
They are. This unit is no longer a priority. I would be surprised if there are any more updates for the UI12/16.
I have a ui24r
Don't know if the problem carries to that unit.
I contacted the dealer in The Netherlands today. They say: "Er zijn geen problemen met de WiFi connectie. Wel is het zo dat in een omgeving waar veel WiFi in de lucht hangt de connectie erg moeilijk te maken is. Bijvoorbeeld op grote beurzen." which translates to "There are no problems with the WiFi connection. It is true that in environment where there is a lot of WiFi traffic a connection is hard to make. F.i. at large venues.". In your opinion, are they telling the truth?
That is certainly not true for the early units. I can't speak for the newer ones. The wifi component of my unit, and many others, if enabled would cause the computer part of the UI16 to crash. It had nothing to do with crowded wifi channels, distance, or anything other than that part of the UI being enabled.
@@TheGiggingGuitarPlayer Ah, right you're talking about the UI16. I just bought a UI24R. That might be different indeed. I'll test it out and let you know what my results are.
Hoi,
Ik heb momenteel hetzelfde probleem. Ben je eruit gekomen?
@@TheGiggingGuitarPlayer ?
@@rushondjojosentono6467 I do both, gigging and running sound. The last few years I've had way more sound gigs than guitar gigs, though.
This sucks
It does. The external router and disabling WiFi and hotspot seem the only solution.