As a VW ID.4 owner, I was told that there are a lot of "ghost" fault codes, that even the local dealership couldn't fix. When I got the error: auto hold, they traced it down to a faulty door module and had to replace mine. I have my car back now and also just over 20k miles and it has been driving for a week. We shall see what happens. I know when I got the error: auto hold, I also lost all of the safety systems. Luckily I have hook up.... But once they replaced the door module, it has been ok. Hopefully everything gets cleared for you.
How could there not have been any software updates in two years? At the very least there should have been bug fixes. When you have catastrophic failures like this there should have been fault codes that pointed to the problem, the lack of useful codes says that the software is incomplete. There is no excuse for not fixing the basic functionality by now.
Most Legacy auto manufacturers were very late to the EV market. Because of Dieselgate type scandals they were forced, by Legislators to make long range EV's, decades before they planned to. Computerised EV's need Data Centers, Worldwide & 24-7 Wireless data connections. It's going to take Legacy manufacturers years to build the infrastructure needed, to support their EV's. Tesla started with the advantage of having all this infrastructure...
They have been trying to create updates, but the deployment procedures are tricky and apparently sometimes lead to bricked modules. But the underlying problem is that VW initially allowed module manufacturers to write their own software, and it didn't always play well with other modules. VW is trying to bring it all in house, but that takes time.
@@JackRussell021 There's a difference between doing Tesla level updates which add functionality and change the way the vehicle performs and doing the kind of simple updates that legacy companies have always done. When I got a Volt in 2016 there were several software updates over the course of the first year which addressed braking issues and I assume some other things. Obviously those updates were applied by dealers, they weren't OTA, and they didn't add anything to the car, they just fixed things that weren't working correctly but Chevy managed to get those bug fixes out the door in a timely manner. VW should have been able to do at least that much.
@@joshuarosen465 some of the fixes were apparently architectural flaws and not just simple bugs. Those are much harder to correct in that the fix involves multiple modules.
Right. With modern cars there should be a way for the dealer to look up logs in the cars computer system to figure out what was going on. The car may well have that capability, however the dealer procedures have not kept up with technology.
Not it’s not… sometimes we genuinely cannot re duplicate a problem. And sometimes it always is like that you have a problem, take it to the dealer and it magically goes away. Think what you want ..
@@curlytoezz But that's the point. You shouldn't have to replicate the problem to determine what happened. Modern cars have detailed codes and logs to help diagnose what happened when.
An intermittent error code doesn't mean that the tech can find the root cause of the problem. Screen shots are not a troubleshooting method. The error might be an overheating control module sending an intermittent false voltage.
Good on you Kyle for platforming Lisa and her situation. People like Lisa are the next generation of customers that will make or break the EV wave and it’s very important manufacturers improve the EV experience and look into issues like these.
Worth checking out the 12v battery system. That’s my bet. Keep a 10mm wrench in your car to disconnect the 12v battery, wait a minute, then reconnect and it’ll reboot everything.
It honestly sounds like a battery issue to me as well. Once my car reaches 30,000 miles I am going to have the battery replaced regardless of what they say. My experience in Nevada , is that batteries typically last 2-3 years tops! I drive about 15,000 a year. When the battery goes everything else goes with it or starts to act weird
This is an ideal way as we do with other electronic devices. They worked. But again, VW should have an expert in computer tech to solve it. There is a way.
I love my 2021 ID4 (Pro S AWD), however, in October 2022, approximately eight months after ownership and about 20,000 miles in, I was on the freeway in the fast lane when the car suddenly stopped with little to no warning. There was flash indications stating electrical error, battery malfunction, etc. (right before it stopped) and I was stuck on the freeway with no ability to move for about 20 minutes. Cars were zooming past me (thankfully I didn’t get rear ended). It was terrifying! After some time passed, I attempted to start the vehicle again, and thankfully it started, but it was as if nothing happened which was also terrifying. Fast forward to January 26, 2023, I was on Highway 152/Pacheco Pass, where there’s a little to no shoulder area in case of emergency, and my car did the same thing as October 1, 2022. I was driving along on the highway, and then it suddenly stopped with the same notifications prompting a few seconds before. Again, I was stuck and unable to move praying that nobody would we are and me. Thankfully, my car started again. After about 20 minutes and then I turned around towards my Volkswagen dealership in San Jose, CA. Given that this is happened twice within three months, I am convinced that my car is a lemon, and I’m terrified to drive it. The car is at the shop and they still trying to figure out what’s going on. I’m hoping that corporate will work with me. I hope that no one else ever experiences this! It is the most terrifying thing ever to have your car randomly stop on the freeway with little to no warning and be helpless. Thankfully my children were not in the car with me. I hope your issue was resolved. Mine is still pending.
Please do a follow up, for us to see what the solution was. I’m a huge fan of your channel, and plan to buy an IDfor. Fell in love with a first edition ID 4 with 9000 km, but I am nervous to buy something that is more than one year old, especially a car with so many electronic components. Good luck Lisa, we are all here to support you as best as we can, And hopefully we can all learn something
That looks like a combination of few things [armchair expert]: 1. If the SoC of the 12v battery is LOW it can spew errors like this because it couldnt start the system decently. if this happens every single time then the problem is bigger. Just check 12v SoC/SoH with obd. 2. Christmas lights like that has a more severe issue under it. mostly related to the gateway module whereby all information comes together and gets send to other modules. 3. Error related to speed could be also the gateway, but could be the "engine" or even ICAS1/main computer acting up. The thing is.. errors like this is mostly related to #1. Car doesnt get the chance to "start up" if 12V soh/Soc is bad/low. After closing the car and resting the system for 15 mins will most of the time fix the issue because the system is doing a full reboot if you restart it again internally. IF it doesnt fix it then #2 and #3 is more likely to happen. 4. last thing could be a going to fail gear knob, but not failed yet. harder to replicate till its really dead [not switching to gears] GL with the search, easist way is to dump it at a VW dealer when it acts and record everything. eventually they need to act.
Hey ID. Furkan, I think you are spot on the 12V battery SOC, just shared my previous experience. BTW thank you for keeping the list of SW version for each module among different SW releases.
I agree with ID.Furkan I have worked as a tech for a GM dealership for 22 years and Honda for 8 years prior to that. A lot of strange electrical faults do lead to a weak or failing 12 volt battery. Cars today have so many computers on board along with endless sensors, radio, HVAC etc putting an enormous load on a 12 volt battery. Now I assume VW checked that I hope at least, but sometimes we need to contact the manufacturer and different engineers to trace the fault. At this point I would hope VW offers the customer a replacement vehicle or a dealer installed software update at the least.
I recall an ID4 owner in UK had a similar issue, turned out it was a problem in the 12V system that was causing the main battery system to act like a failure occurred. The 12V lead acid system is still present with the Li ion batteries.
As to the last issue you describe in the video I had that exact experience. Took it to my dealer and they found that it was the automatic parking break on the rear wheel that engages by a mechanical system to the drum break in the rear. One side (passenger) broke and gave the error on the dash that you saw. They replaced it and it's been perfect ever since. It's the same system that some of their other cars use but doesn't happen in the ID4 very often so gets missed diagnosed.
Sorry to hear about your troubles... From my past experience the car is very sensitive to the state of 12V battery (the one in the front "VW-Style-frunk"). I accidentally left my OBD dongle connected over-night and that discharged the 12V battery to a critical level and I had a very similar experience next morning - but was able to drive (without Assistance systems and with the yellow triangle on the dash). With car diagnostics I saw "under-voltage" or "voltage too low" messages (both pertaining the 12V battery, NOT the HV battery) across many modules. The car has a DC/DC converter (module A19) that should automatically keep the 12V battery charged from the HV battery. The 2.3 cars have a newer version of the component compared to 2.1 FE. There has been number of reports on FE cars from Europe that looked very similar to what you are Lisa experiencing... (Kyle - Chris over at Battery Life had these issues with his ID.3). I'd assume the "12V under-voltage " would be the first thing the dealer checked for... I'd just get a good AGM 12V battery and try again... Good luck, hope you are able to have it fixed soon!
My 2021 ID.4 Pro S got bricked last month. Formal diagnosis after nearly a month was faulty 12v. Car could not even be opened with the fob or the manual key. And this happened on a hot day in FL.
Those two yellow triangles appeared on my id 4 yesterday. The car is still drivable. I took delivery of the car 8 months ago with 5K miles on it. I hope it's as simple as a bad 12v battery.
As a professional armchair mechanic that has watched many TH-cam videos on the subject, usually when you get that many errors at once it's one of three problems. 1. A bad ground causing multiple computers to lose power. 2. A bad power feed causing the same issue. 3. Something taking down the CAN bus. This could be a computer that is going bad, or it could be something as simple as a wire with its insulation rubbed through shorting to ground.
@@MrIbernieThe early vehicles had a problem with keeping 12V happy when it wasn't driven for a couple of days. I don't understand why after going to the dealer she still has such old @ss software.
So you are sure it is not an error in the cars basic S/W. You must believe in the Easter Bunny. As mentioned the US id.4s have NEVER received an update of their software. It must be truly magic software to have been perfect from Day 1.
I've been waiting for a software update for 17 months. I was the first owner in the south half of my state. I've answered endless questions from multitudes of people referring some of them to the buying process.
I had the 'First Edition' in my area, too. I just threw in the towel and sold it. Great build on the car, software problems while waiting for the update 'soon' made it untrustworthy.
A lot of EVs have software issues like this - I got so fed up with my Polestar 2 I returned it. The forums were filled with tons of people complaining about the same issues - TCAM, Voice Assistant, rusty/creaking brakes, charging issues, etc. Tesla may suck at build quality, interior design and customer support but they've REALLY got the software side down. Credit where credit is due. Thankfully my EQS has been flawless so far 🤞. I wish they'd send out some new features via OTA but everything that's supposed to work, works up until now.
OEMs are happy to copy Tesla where they think they won't canibalize their own customers; taking knobs/dials away, touchscreens, il-prepared tech. Why do a good job when, unlike Tesla, your corporate mission statement remains focused on profit, not high input-cost EVs? From Ford's CFO, to Oliver Blume's e-fuel blather, you have to wonder how much hope is still held for EV failure? LOL, this weekend was the Wall Street Jounral's latest assist, saying "few people want one".
We've had our 2021 Pro S for about 9 months now. Couple of warnings popped up once. One nerve racking one about the "Electrical System not functioning properly - Service vehicle." which was the battery coolant system that resolved with a single trip to the dealer and the install of a Technical Service Bulletin (TSB). Many more errors came up in the day until we got the car over to the dealer so it looks like all the sensors are connected; a problem with one affects them all. Been flawless for many months now and thousands of miles. This is the 7th VW I've had and I'd buy another. Great update Kyle. Keep us updated with this situation.
Kyle sorry to hear about your Mother In-law's problems. My parents advice when I was young and looking at new cars was "never buy the first year of any car" "give it a year or two for the company to find out all the bugs" I think from that advice there are some early Model 3 & very early Model S owners who missed the memo. Best of luck with the ID4.
Yup I agree with power problem. Replace your 12vdc battery. As an Electronic technician typical problem with low power problem. I know battery should not have to be replaced but do it and it will clear up the problem.
I had a similar problem with my 2017 Bolt. All sorts of warning and error messages, couldn't drive the car. This happened several times, then it would work fine for a bit. I replaced the 12v battery, and all was fine.
This is really the first thing any EV owner should do - change the 12v battery. It seems too simple, but it's very true that a low or not-so-great 12v battery can cause many electronic 'issues' that really aren't issues at all, but they just can't function properly without the FULL 12v battery power. Many of us may even decide to carry a new 12v battery WITH us, as a backup, or at least a 12v Battery Charger, if not. Even using jumper cables from another car's 12v battery may solve the issue, temporarily. Yes, it 'could' be a more serious issue, but the simple 12v battery seems to be the easy culprit in many situations.
A lot of people are having similar things happen, but I agree, not as aggressively. I've gotten a few warnings about "the electrical system not working properly" myself that have cleared out after a couple hours. Sucks that it's hard to tell if it's just dumb glitches or serious issues. The people in the ID4 owners group on Facebook are also having a lot of problems with the 3.1 software, which makes me nervous about upgrading if we're able to because functionally, mine has been fantastic. Best of luck Lisa!
30 minute rule. Wait 30 minutes and the errors usually clear. I've had the binnacle replaced because I couldn't get out of park. The binnacle and infotainment screen getting very hot is "normal". I have a First Edition, sftw ver 2.1, as all 2021s do, and waiting for ver 3.x, coming soon 😖. What a disappointment VWoA has been concerning the NA ID.4 sftw. Try to remember that the ID.4 is mostly a computer on wheels and that all 2021s in NA are beta testing that sftw.
My wife loves her 2021 ID.4 PRO. (I have a 2021 Model 3 SR+.) We have taken the VW on 1,500+ mile road trips, and many jaunts to the Bay Area, as well as her daily driver. No issues after some 15,000 miles. I do hope she gets her issues resolved one way or another. It’s frustrating to have a car on the fritz, especially a new car. It can understandably make one feel insecure each time you get in the car. In my 50+ years of driving, I’ve had several instances where mechanics were befuddled by the issue my car presented to them. They’d try this and that to resolve the issue (and these were excellent mechanics, btw). So an issue that confounds is not limited to EVs. Best of luck and keep us appraised how it all goes.
Watched this video twice. I also love my 2021 Pro S ID.4. However at times it can be unpredictably quirky. I had a brick type situation this evening. The car was in my driveway at home sitting there for over day and half. Had to run a typical run out to the store errand and the car surprisingly had many error msgs, but all seemed related to a low 12 volt battery error which I assumed caused all the other issues.. I called VW emergency road side assistance (which was suggested in some of the msgs). With this 12 volt battery error I could not put the car in Drive, N, or Reverse. One of the error msgs said that you may need to drive the car to charge the 12 Volt battery while other msgs said stop driving the car call VW for service. VW emergency assistance said they would send me a tow and take the car to the dealer for me. The tow company then called me in route and said if I can not get the car in N they couldn't tow the car so they canceled the call. VW Emergency assistance informed me that the tow company was changed. Most of the roadside assistance was handled via txt msg which at times seemed frustrating and when I got an operator it seem like if my answers to scripted questions did not match the pick list offered, there was really no good options to describe my issue. The second tow truck arrived and he also had a tow truck that if I could get my car in Neutral he couldn't tow the car. He was very resourceful and tried several things including getting into the car using a hidden key in my remote and then hooked up a booster battery device to my car and then it started to function normally. I then was able to drive the car to the dealership. I also a few months ago received the long awaited software upgrade, but that took about a month at the dealership to finally install it. They sort of warned me that they have experienced problems that require hard to get replacement computer parts. Sort of funny but they supplied me with a gasoline loaner car.
Wife has '22 ID4. Took delivery last week of July '22. Quirky issues including the car would TURN OFF when at a long Traffic Light. Then I grabbed her keys and went for a spin. The cars power windows would not roll down (?) Then I looked at my/her fob. Her fob and a metal Carabiner for attaching it to her purse/attache' etc., mine did not. Could it be that the Carabiner "Shielded" fob from the car? The Carabiner was very closely matched to the shape of the ID4 fob. We took the carabiner away and have now driven "uninterrupted" for a week now. Unfortunately our symtoms did not align with Lisa's but I wanted share our experience with "Out of Spec" (Kyle - how do I post a photo of the Carabiner?)
Has she tried disconnecting the car battery and reconnecting it. I saw these issues on another channel and doing this fixed it. The theory is that it resets the computer. It could also be a bad regular car battery, have her checked that or just replace it. VW should do this for free!
would there be a fuse you could pull temporarily that would acheivce the same goal? would be easier than having to do this all the time,. this electrical ssytem failure issue is recurring all the time
@kyle This looks like a typical shorted CAN wire - the cluster is actually complaining about "No communication with X, Y, Z, ...". Can be either water ingress in a plug or maybe an improperly connected plug. Looks like the drivetrain CAN which connects the front radar, parking brake, inverter, ...If any of the plugs on the line is shorting (occasionaly through bumps), all connected ECUs lose CAN packets and hence the complaint of the cluster and hence no stored fault code.
@@TheExumRidge Dealers are generally not too familiar with CAN details, but you can ask them to run an "ECU enumeration", i.e. they try to connect to all ECUs that the car should have and their software checks which ones (plural!) are not responding. Then, a technician with patience should go through the VW wiring diagram ("ERWIN") and check which CAN connects the ones that din't respond. I hope that helps, wish you good luck!
Thank you for this video. We've had an ID4 for over a year and have yet to receive a single software update. Fortunately, we haven't experienced these issues.
My May 2021 purchase of the new '21 id4 1st Ed has started doing the same thing. The display monitor over steering column gets so hot I can't touch it and same warnings are coming up - 3 times already in the past week. At 14k miles it's time for a service visit to sort this out again. I had a lot of similar issues first 4 months of ownership and almost sold it. Maybe the time has come to do so now.
The term "bricked" is obviously is the wrong term to use in this case. Something that is "bricked" is basically non functional and dead, and therefore becomes something dead like an actual brick. There is nothing that can "brick" itself multiple times. Bricking something means it is permanently dead, and can't be restored. That is beside the fact that an electric car can never be "bricked" as that term normally applies to a cell phone, game console or an electronic device. Electric cars are pretty much always repairable with parts, so an EV is really never "bricked" for that reason.
It's a common issue with Volkswagen car the reason is the 12V battery and a DC/DC converter dosen't working well. They need a new software on it to fix it and 12V battery need to be brand new not storaged many years before using.
the real EV "beta testers" would've been the first adopters of the Leaf and Model S more than a decade ago... Contemporary EVs are typically very well fleshed out, and the charging infrastructure is quickly catching up (understandably so, as installing such a large number of stations takes a considerable amount of logistics). Being a happy owner of a Lucid Air GT and a Model X Plaid, I have neither encountered any comparable issues with my previous EVs nor heard of any such issues amongst my friends and acquaintances. I am of the opinion that issues like the one described in the video are pretty rare, and occurrences are comparable to the rates that ICE cars run into similar issues that hinder functionality. Even if they were to occur more frequently, the tradeoffs from not having to maintain the car are well worth it IMO.
This is the exact issues i had over 15k with a 21 id4 pro s. From day one there were issues that the dealership was clueless about. The car-net took two visits to fix and they had to factory reset the vehicle. The brakes were loud and squeaked all the time. The random faults and the car going into park and stopping was the worst. After the last service visit where they couldn't fix the brakes or diagnose the errors they stopped responding to inquiries about the problems they were researching I dumped it moved on. The great thing is the value was great because of the shortage of vehicles.
VW said there would be software updates every 90 days for the ID.4 - where are they??? What’s worse is VW built 2021 ID.4’s until December knowing every one of those cars on the assembly line would require a new 12V battery and dealer visit to update them. Then they trickle out updates only for European cars. Such a joke.
You are not alone. Those two triangle warning lights came on in my id 4 after 8 months of ownership and 5000 miles two days ago. Dealer was closed yesterday for the New Year. Reaching out to the dealer today.
we have an early RWD ID.4 (delivery June 2021) with 16k mi and no problems, but also not a single software update. And the software on the car is atrotiously bad, comically slow and crashy. Just gotta hope I'm not going to see these type of problems....
My dealership hook up just straight up told me not to buy. Wait till everything is clear and free from any faulty functions of the vehicle but right now, no.
You can almost imagine the executives in Germany watching this video, sitting in their office, straightening their tie, and requesting their assistant bring them another cup of coffee. On to the next meeting.
Erratic error codes and symptoms will make you chase the codes down but they are based on proper power. I hope the car manufacturers change 12 to 24vdc. This will be a two fold benefit, higher voltage will reduce wire gauge to all ex 12vdc system and allow all the reliance of all new technology a better load.
I have Skoda Enyaq (MEB platform) and got exactly the same problem after 31,000 km driven. When I drove the car at 100 km/h speed I suddenly got a message that I have a broken parking brake. I stopped and called a service. They told me that if the exclamation mark on the dashboard is not red (was orange), you can still drive the car. After a couple hours I went for a charging station. There was a small slope and right after charging when I switched on the car and switched to N driving position car moved back (20 cm). That was enough for the car to completely stopped and refused to drive. Every time I switched to D position, it automatically switched back to N. I called the service and they told me that it is not possible to fix that by myself and I need to evacuate the car to the service. For the moment, the car is still in service (will be there for 2 weeks). They changed parking brake pump (was broken) and need to change something else (not sure if it is related to this problem).
I have a 1st edition id.4 ... at 17k miles I have had maybe 5-10 electrical malfunction warnings/errors in the last 1.5 years.. where the car wouldn't start or go into drive. If I get out.. lock the door so it's completely off.. give it a minute and get back in it's always reset and no issues. The first time it happened it definitely was a bit worrysome. I really hope they have an ota update soon though.. getting tired of waiting. I only use the EA charging stations maybe once every month or so but it is so inconsistent.. it either doesn't connect, charges at a low rate/50kw or the darn things are broken. Also plug and charge would be so nice.. not to have to rely on an app/phone. I really like the car though and wouldn't hesitate to buy another.
Kyle. At 6,900 VW Replaced my Front Motor in My AWD PRO S W Gradient AWD. And also replaced all 4 tires also prematurely wear. And we are at 11,500 miles now. No lights error lights since 6,900 miles.
Important video and sobering. I tend not to accept that what we have here is a problem isolated to a particular vehicle. To my mind what this story speaks to is the inadequacy of the self diagnostics built into the design. The software problems with the ID.4 have been so bad that they got the head of VW fired as noted in an article on BLoomberg, but this looks to go deeper than that. It has to do with diagnostics for hardware components. If you want a highly reliable digital system it requires a lot of self checking features built in at the hardware level. It requires meaningful self diagnostic messaging. Ghostly problems? Startup diagnostics? Run time diagnostics? If VW is so drastically unsophisticated with their software why is it a surprise their design of the hardware for digital systems is also lacking. Strategically to get help for this clearly most reasonable and worthy lady, it is useful to portray the problem as a one-off - REPLACE THIS LEMON. Whereas I agree with the proposed solution under the circumstances, I think the implications are much broader. And frankly, we are entering a new era where road vehicles are increasingly sophisticated digital systems on wheels. And if VW were the only company with this diagnostic vulnerability, it would be hard to believe. Having a helpful, reasonable, local dealer at such times becomes pretty important. Driving a vehicle that acts like this on a public highway seems an unacceptable risk. Government oversight and regulation is understood to be required for the aircraft industry. It may come to that with cars. How do you coordinate the people who design the software to interpret road markings with the people who put out the road markings?
Now it makes sense why there have been not updates for 2021 models. Of the two programmers who work for VW, one is working OT coding for the 2023 Chattanooga models, and the other one is still trying to get his own ID.4 to run.
Heard these same issues in the ID.4 Facebook post I think that person was doing the samething in taking to the dealership. Also a lady had her home charger stuck to the car. The emergency release wouldn't let it go either. I believe all ev's will have problems it's not exclusive to one model or brand. It's pack your patients time with new technology that's all.
Omg I bought an Id 4 too and I just experienced the scariest thing! I was stopped at a red light and my car suddenly kept rolling even though my foot was firmly on the brakes. I called the dealer but this was so scary 😢
Kyle: Can you give us an update on what happened with regard to this car? A lot of people, myself incuded are suffering with the same problem and its all over the comments below and the internet in general. Our dealer doesnt know how to fix the "electronic system failure, park now"---in our 21 Pro S. we were fine until about 45K miles so way too late for the lemon law to save us. Now im concerned about driving the car at all because we will get stuck again (its happened twice already) and the 50k warranty will expire if i drive it any further. Can you provide any help or info on this problem? Not getting any help from VWOA. We do love your videos...
I have a first edition also experiencing error codes that occur and disappear. They never show up in the dealer review and now the air quite blowing cold while we were in Texas with our newborn. We have also had issues with slow charging speeds but that could be EA
I have glitches on my 1st Edition from time to time, but they do clear. I have an ongoing issue where it tells me that the SOS feature is unavailable. I took it in for that twice…the last visit they reset the unit. I didn’t believe this would solve the issue. It didn’t. I’ve always thought it is an antenna problem, or main unit problem. (I suppose it could be a wire as well.) The other software glitches were acceptable the first few months. Having gone 18 months with no software update from Volkswagen is inexcusable. For this lady’s car, I think starting the lemon process is a wise next step. Also, if she hasn’t gone through Volkswagen’s customer service (opened a case), that should be a top priority. I also do not think the dealer is faultless here. They should have had VW get an area representative involved. If it were me, I wouldn’t even be having direct conversations with the dealer-I’d be going through Volkswagen and having them coordinate everything.
At least, I think it was him... perhaps there are clones. But if they are clones, then I guess they all are him. This is definitely looking like an Orphan Kyle Black scenario.
Will be curious to see if there is a follow up with the details on what the root cause issue was. As you say, it could be isolated to a single sensor or sensors. I think this is the new reality with tech heavy cars (whether EV or ICE).
One of the most annoying things about EVs is the incompetence and ignorance of the people at the dealerships, from the salespeople to the "mechanics". They have little or no knowledge of anything to do with the products at their dealership. This is a real turn-off. You can show up at a dealership, completely ignirant of a particular model, still know more than the salesperson, and can figure out what you don't know faster than the salesperson can. The salespeople are COMPLETELY USELESS!!! One salesperson ran their mouth about the front storage on the ID.4, and was dumbfounded when I showed him there was no front storage. ANYTHING the car salespeople tell you is likely false. Yes, when the EV fails, they do not seem to care, seem to have no way to even formulate a fix, and never seem to understand how catastrophic these constant failures are for daily use, when an ICE vehicle would be fine. It just floored me in this video that they essentially told her to BRING IT BACK WHEN THIS HAPPENS AGAIN. This should NEVER happen. Full stop! This is a 100% failure. They should refund her money, so sue can buy a qualoty vehicle. It is INEXCUSABLE that these failures happen, at all!
I would strong disagree this is not a model line issue. iD4 would throw this exact issue when you park the car is hot sun and you try to drive it. Happen to me every other week. Also VW service can’t see most of these codes from alert what the two different service departments
I bought my ID.4 FE because of Kyle's reviews and the great interview with Dustin Kruse. I sold my ID.4 FE because of the software glitches, mysterious Christmas Tree warning lights, and horrible response from Volkswagen. In addition, I got hideous treatment from a VW dealer that is going kicking and screaming into the EV future and throwing tantrums in front of their customers while doing so. What a relief that I got my money back and a little more.
Same here. My parents got an id4 based on Kyle and his dads glowing review. Within the first wk, they had the Christmas lights 2x and temporarily wouldn’t drive once. We immediately sold it! However, I just had my best friend reserve a 2023 id4 bc it’s the cheapest ev (excl bolt and leaf) out there.
Even Hyundai needs to ramp up on the software end. Especially the phone app. There are small nuances that needs fix on the infotainment system. And VW needs to make sure their charging stations well. Have you ever faced these many failures with gasoline pumps? Probably government needs to step in a bit in this?
Software updates can enhance things or correct problems, yes. But if the programming is correct before you sell them...updates should never be necessary.
I've had some issues where some systems go down then disappear after I get out of the car and step away. I really hate that we haven't received a software update yet.
Again, I think the problem is that those making the description of the software is so well paid that they have a private driver and do not drive at all,.and the programmers have to follow the description . Even if they see that something is not well designed they have to follow it, if they starts to think they get fired. In this case it might be that the different parts of the control software do not talk to each other. The software should be able to try to debug if there are sensor faults, if a sensor gives an error, or is outside range, reading of the other sensors might tell if that is a real thing or not. And shutting down the car is the last option on a fault...
Gas powered engines have the frequent, random check engine light that pops up which can mean next to nothing or your engine could seize up any minute. What's the most common light that pops up on the instrument cluster of EVs that requires a rocket scientist to decipher?
Everyone knows that VW has had one hell of a problem with software, it’s the reason they delayed the launch of the ID3 and it’s been well published that it’s an ongoing problem. I’ve a Kia Nero and never had a problem in 2 years of ownership, although I would say their app is still not that great.
You had mentioned that Lisa was having some issues with her VW a few months ago, and I was wondering if they had been cleared up. Apparently not. I hope she gets the issues sorted out, especially since she needs a dependable car for work.
Lol been trying to get them to fix my recall on my id4. That is impossible to get them to do. They keep on saying we are waiting for the factory to open. Then when it opens they say they are waiting for training to fix it . It is the drive battery recall on my car. Recalls number 22V162000
In Europe, the OTA updates are finally running for all existing vehicles that have received V2.4 from the dealer (hopefully be the last update that does not come OTA). There have been a few other updates before this. I have no idea why there have been no updates in the US yet, it should be the same software. Already with 2.4 most of the problems should be fixed, with 3.0 there will be significant improvements in infotainment, navi, consumption, charging speed and more.. But this looks like a specific problem with this car, and of course there are error codes at VW that normally point to the problem. Why that does not help in this case is also a mystery to me
The first 20,000 miles trouble free and then issues begin to occur... This seems to be the Norn for VW and many other vehicles unfortunately as brands. With modern vehicles being so overly electronic, there is no excuse for manufactures not to be able to troubleshoot from fault code recordings. This illustrates many manufacturers try to produce what they don't fully understand.
Earth straps tend to cause intermittent faults and lots of electrical issues. I’ve seen it on engine ribbon earth straps snatching with the torque throwing auto gearboxes into limp home mode, perhaps drive motors have loosened over time?
@@JackRussell021 if it only happens under max load (which could be a few seconds of a 100 mile journey), it will look normal and they’ll never find it in the workshop and might not drive it that hard on test. Another issue I had with a different car was a sunroof seal lifting thus causing horrific wind noise at speed. As this only occurred above the speed limit, they declined to fix it despite it being annoying in the extreme. I argued that if the car was designed to attain that speed, it should work perfectly but although I had the seals changed once and the alignment adjusted a couple of times, it was a design oversight.
Had somewhat similar experience in my eqs 580 , Mercedes’ did see it on computer, but have no idea what caused it ,,almost got stuck in Boston over Labor Day for 2days ,, after last chance of getting out locking it returned 5 minutes later and it started
The computer needs 12V to perform its duty of making the car function. The computer monitors its power source very closely and if it sees a glitch or surge, it is Red Alert and non critical subsystems are disconnected to prolong life, creating a long list of error messages and instructions related to unavailable functions. It happened to me once in May on my ID.4 at 12900km while I was driving on an Interstate and the car restarted fine after a full shutdown (I had to exit the car and re-enter). The "Check engine" light disappeared the next day and the VW dealer did not find what triggered the alarm sequence. It never reproduced since (now at 25000). Can be anything, like induced currents in wires from a nearby radio transmitter (a truck CB with an illegal power boost besides you, anything like that). EV cars will probably require some computer failover systems or at least some form of UPS power circuitry. Or for me, never go back in the USA, because I never had any problem in Canada!
I keep trying to post a Bloomberg link but TH-cam may not be liking it, basically there is a massive software issue at VW right now. I have an Audi Q4 and the connected tech doesn't work at all. I've not had a single software update either.
Diess literally lost his job over the software fiasco and his mismanagement of CARIAD. Oliver Blume is on the hot seat now. Then you have Scott Keough who ducked any responsibility by side-stepping to Scout. Lots of finger-pointing over at VAG/VWoA...
The biggest problem is often their service and their lack of will to fix the bugs they have.. And their lack of will to share their knowledge about their bug between their local workshops.. Its almost as if they are waiting for peoples garenti to run out (they have done that to alot of people) Try google their service when people come with the problems you talk about, because the behavior vw have is very simuler to back when we had dieselgate.. They dont care about the laws or the costumers, all that matters is money
It looks like something wrong with the Resolver (Motor position sensor) that why it was telling you that you are on the incline and all other faults are most likely pointing to this. Since it works again when it cools down; then it most likely the electronics inside the Power Electronic Motor Inverter. This could be the Chip Shortage that forces them to use alternate part, or just an unfortunate to get the defective. Sometime work sometime is not could be just the power supply IC that putting out too much voltage ripple and alters the ADC reference. (This problem cannot be fixing with the software update)
You should see if your state has "Lemon Law" for automobiles.... Must be replaced. Sad thing is, they can resell the car and NOT DISCLOSE it was a lemon to the next buyer.
I’m new to ev but when all those error lights go on it’s mostly because the alternator is bad (in ice) or the battery doesn’t have enough power anymore or the ecu can be on its way out
As a VW ID.4 owner, I was told that there are a lot of "ghost" fault codes, that even the local dealership couldn't fix. When I got the error: auto hold, they traced it down to a faulty door module and had to replace mine. I have my car back now and also just over 20k miles and it has been driving for a week. We shall see what happens. I know when I got the error: auto hold, I also lost all of the safety systems. Luckily I have hook up.... But once they replaced the door module, it has been ok. Hopefully everything gets cleared for you.
How could there not have been any software updates in two years? At the very least there should have been bug fixes. When you have catastrophic failures like this there should have been fault codes that pointed to the problem, the lack of useful codes says that the software is incomplete. There is no excuse for not fixing the basic functionality by now.
Most Legacy auto manufacturers were very late to the EV market. Because of Dieselgate type scandals they were forced, by Legislators to make long range EV's, decades before they planned to. Computerised EV's need Data Centers, Worldwide & 24-7 Wireless data connections. It's going to take Legacy manufacturers years to build the infrastructure needed, to support their EV's. Tesla started with the advantage of having all this infrastructure...
They have been trying to create updates, but the deployment procedures are tricky and apparently sometimes lead to bricked modules.
But the underlying problem is that VW initially allowed module manufacturers to write their own software, and it didn't always play well with other modules. VW is trying to bring it all in house, but that takes time.
@@JackRussell021 There's a difference between doing Tesla level updates which add functionality and change the way the vehicle performs and doing the kind of simple updates that legacy companies have always done. When I got a Volt in 2016 there were several software updates over the course of the first year which addressed braking issues and I assume some other things. Obviously those updates were applied by dealers, they weren't OTA, and they didn't add anything to the car, they just fixed things that weren't working correctly but Chevy managed to get those bug fixes out the door in a timely manner. VW should have been able to do at least that much.
@@joshuarosen465 some of the fixes were apparently architectural flaws and not just simple bugs. Those are much harder to correct in that the fix involves multiple modules.
@@JackRussell021 it may be that they are doing an entire redesign/rewrite. Bad look for VW here.
"Sorry, we can't replicate the problem" A Dealers favorite excuse for anything!
Right. With modern cars there should be a way for the dealer to look up logs in the cars computer system to figure out what was going on. The car may well have that capability, however the dealer procedures have not kept up with technology.
Not it’s not… sometimes we genuinely cannot re duplicate a problem. And sometimes it always is like that you have a problem, take it to the dealer and it magically goes away. Think what you want ..
@@curlytoezz But that's the point. You shouldn't have to replicate the problem to determine what happened. Modern cars have detailed codes and logs to help diagnose what happened when.
An intermittent error code doesn't mean that the tech can find the root cause of the problem. Screen shots are not a troubleshooting method.
The error might be an overheating control module sending an intermittent false voltage.
@@davidhelfrich7150 Screen shots describe the symptoms in an unambiguous way and should be welcomed by the techs.
Good on you Kyle for platforming Lisa and her situation. People like Lisa are the next generation of customers that will make or break the EV wave and it’s very important manufacturers improve the EV experience and look into issues like these.
Glad you can advocate for people in situations like this! I had similar with 2020 Taycan Turbo S. Keep it up!
Worth checking out the 12v battery system. That’s my bet. Keep a 10mm wrench in your car to disconnect the 12v battery, wait a minute, then reconnect and it’ll reboot everything.
It honestly sounds like a battery issue to me as well. Once my car reaches 30,000 miles I am going to have the battery replaced regardless of what they say. My experience in Nevada , is that batteries typically last 2-3 years tops! I drive about 15,000 a year. When the battery goes everything else goes with it or starts to act weird
Yes, the old Windows fix. when it crashes just press Alt-cntrl-delete.
This is an ideal way as we do with other electronic devices. They worked. But again, VW should have an expert in computer tech to solve it. There is a way.
I love my 2021 ID4 (Pro S AWD), however, in October 2022, approximately eight months after ownership and about 20,000 miles in, I was on the freeway in the fast lane when the car suddenly stopped with little to no warning. There was flash indications stating electrical error, battery malfunction, etc. (right before it stopped) and I was stuck on the freeway with no ability to move for about 20 minutes. Cars were zooming past me (thankfully I didn’t get rear ended). It was terrifying! After some time passed, I attempted to start the vehicle again, and thankfully it started, but it was as if nothing happened which was also terrifying. Fast forward to January 26, 2023, I was on Highway 152/Pacheco Pass, where there’s a little to no shoulder area in case of emergency, and my car did the same thing as October 1, 2022. I was driving along on the highway, and then it suddenly stopped with the same notifications prompting a few seconds before. Again, I was stuck and unable to move praying that nobody would we are and me. Thankfully, my car started again. After about 20 minutes and then I turned around towards my Volkswagen dealership in San Jose, CA. Given that this is happened twice within three months, I am convinced that my car is a lemon, and I’m terrified to drive it. The car is at the shop and they still trying to figure out what’s going on. I’m hoping that corporate will work with me. I hope that no one else ever experiences this! It is the most terrifying thing ever to have your car randomly stop on the freeway with little to no warning and be helpless. Thankfully my children were not in the car with me. I hope your issue was resolved. Mine is still pending.
Please do a follow up, for us to see what the solution was. I’m a huge fan of your channel, and plan to buy an IDfor. Fell in love with a first edition ID 4 with 9000 km, but I am nervous to buy something that is more than one year old, especially a car with so many electronic components. Good luck Lisa, we are all here to support you as best as we can, And hopefully we can all learn something
You fine folks are part of the reason I have an order in for an id4. I appreciate you level headed approach having a problem.
That looks like a combination of few things [armchair expert]:
1. If the SoC of the 12v battery is LOW it can spew errors like this because it couldnt start the system decently. if this happens every single time then the problem is bigger. Just check 12v SoC/SoH with obd.
2. Christmas lights like that has a more severe issue under it. mostly related to the gateway module whereby all information comes together and gets send to other modules.
3. Error related to speed could be also the gateway, but could be the "engine" or even ICAS1/main computer acting up.
The thing is.. errors like this is mostly related to #1. Car doesnt get the chance to "start up" if 12V soh/Soc is bad/low. After closing the car and resting the system for 15 mins will most of the time fix the issue because the system is doing a full reboot if you restart it again internally. IF it doesnt fix it then #2 and #3 is more likely to happen.
4. last thing could be a going to fail gear knob, but not failed yet. harder to replicate till its really dead [not switching to gears]
GL with the search, easist way is to dump it at a VW dealer when it acts and record everything. eventually they need to act.
Hey ID. Furkan, I think you are spot on the 12V battery SOC, just shared my previous experience. BTW thank you for keeping the list of SW version for each module among different SW releases.
I agree with ID.Furkan I have worked as a tech for a GM dealership for 22 years and Honda for 8 years prior to that. A lot of strange electrical faults do lead to a weak or failing 12 volt battery. Cars today have so many computers on board along with endless sensors, radio, HVAC etc putting an enormous load on a 12 volt battery. Now I assume VW checked that I hope at least, but sometimes we need to contact the manufacturer and different engineers to trace the fault. At this point I would hope VW offers the customer a replacement vehicle or a dealer installed software update at the least.
Werre not lucky enough to have version 3.X in North America. Version 2.,X suuuuucks.
I recall an ID4 owner in UK had a similar issue, turned out it was a problem in the 12V system that was causing the main battery system to act like a failure occurred. The 12V lead acid system is still present with the Li ion batteries.
As to the last issue you describe in the video I had that exact experience. Took it to my dealer and they found that it was the automatic parking break on the rear wheel that engages by a mechanical system to the drum break in the rear. One side (passenger) broke and gave the error on the dash that you saw. They replaced it and it's been perfect ever since. It's the same system that some of their other cars use but doesn't happen in the ID4 very often so gets missed diagnosed.
Sorry to hear about your troubles... From my past experience the car is very sensitive to the state of 12V battery (the one in the front "VW-Style-frunk"). I accidentally left my OBD dongle connected over-night and that discharged the 12V battery to a critical level and I had a very similar experience next morning - but was able to drive (without Assistance systems and with the yellow triangle on the dash). With car diagnostics I saw "under-voltage" or "voltage too low" messages (both pertaining the 12V battery, NOT the HV battery) across many modules. The car has a DC/DC converter (module A19) that should automatically keep the 12V battery charged from the HV battery. The 2.3 cars have a newer version of the component compared to 2.1 FE. There has been number of reports on FE cars from Europe that looked very similar to what you are Lisa experiencing... (Kyle - Chris over at Battery Life had these issues with his ID.3). I'd assume the "12V under-voltage " would be the first thing the dealer checked for... I'd just get a good AGM 12V battery and try again... Good luck, hope you are able to have it fixed soon!
My 2021 ID.4 Pro S got bricked last month. Formal diagnosis after nearly a month was faulty 12v. Car could not even be opened with the fob or the manual key. And this happened on a hot day in FL.
Those two yellow triangles appeared on my id 4 yesterday. The car is still drivable. I took delivery of the car 8 months ago with 5K miles on it. I hope it's as simple as a bad 12v battery.
As a professional armchair mechanic that has watched many TH-cam videos on the subject, usually when you get that many errors at once it's one of three problems.
1. A bad ground causing multiple computers to lose power.
2. A bad power feed causing the same issue.
3. Something taking down the CAN bus. This could be a computer that is going bad, or it could be something as simple as a wire with its insulation rubbed through shorting to ground.
Good thoughts. I have also heard of cheap OBD adapters and/or a misbehaving mobile app sending bogus CAN messages that cause faults.
I too am an armchair mechanic. Put a new 12V battery in it.That will fix the problem. The built in battery charger is masking the problem. Good luck!
@@MrIbernieThe early vehicles had a problem with keeping 12V happy when it wasn't driven for a couple of days. I don't understand why after going to the dealer she still has such old @ss software.
VW have been famous for electrical problems since the '60s. They apparently enjoy the notoriety, since here they go again.
So you are sure it is not an error in the cars basic S/W. You must believe in the Easter Bunny.
As mentioned the US id.4s have NEVER received an update of their software. It must be truly magic software to have been perfect from Day 1.
I've been waiting for a software update for 17 months. I was the first owner in the south half of my state. I've answered endless questions from multitudes of people referring some of them to the buying process.
I had the 'First Edition' in my area, too. I just threw in the towel and sold it. Great build on the car, software problems while waiting for the update 'soon' made it untrustworthy.
A lot of EVs have software issues like this - I got so fed up with my Polestar 2 I returned it. The forums were filled with tons of people complaining about the same issues - TCAM, Voice Assistant, rusty/creaking brakes, charging issues, etc.
Tesla may suck at build quality, interior design and customer support but they've REALLY got the software side down. Credit where credit is due.
Thankfully my EQS has been flawless so far 🤞. I wish they'd send out some new features via OTA but everything that's supposed to work, works up until now.
OEMs are happy to copy Tesla where they think they won't canibalize their own customers; taking knobs/dials away, touchscreens, il-prepared tech. Why do a good job when, unlike Tesla, your corporate mission statement remains focused on profit, not high input-cost EVs? From Ford's CFO, to Oliver Blume's e-fuel blather, you have to wonder how much hope is still held for EV failure? LOL, this weekend was the Wall Street Jounral's latest assist, saying "few people want one".
Yep, people felt confident that VW would fix their issues. Even Polestar is barely addressing the TCAM issues.
Ahhh shoot, I was considering getting a '23 id4 made here in the USA. Maybe I should hold off till all the glitches are worked out.
We've had our 2021 Pro S for about 9 months now. Couple of warnings popped up once. One nerve racking one about the "Electrical System not functioning properly - Service vehicle." which was the battery coolant system that resolved with a single trip to the dealer and the install of a Technical Service Bulletin (TSB). Many more errors came up in the day until we got the car over to the dealer so it looks like all the sensors are connected; a problem with one affects them all. Been flawless for many months now and thousands of miles. This is the 7th VW I've had and I'd buy another. Great update Kyle. Keep us updated with this situation.
VW really needs to step up it's warning wording game.
Kyle sorry to hear about your Mother In-law's problems. My parents advice when I was young and looking at new cars was "never buy the first year of any car" "give it a year or two for the company to find out all the bugs" I think from that advice there are some early Model 3 & very early Model S owners who missed the memo. Best of luck with the ID4.
Yup I agree with power problem.
Replace your 12vdc battery. As an Electronic technician typical problem with low power problem.
I know battery should not have to be replaced but do it and it will clear up the problem.
I had a similar problem with my 2017 Bolt. All sorts of warning and error messages, couldn't drive the car. This happened several times, then it would work fine for a bit. I replaced the 12v battery, and all was fine.
This is really the first thing any EV owner should do - change the 12v battery. It seems too simple, but it's very true that a low or not-so-great 12v battery can cause many electronic 'issues' that really aren't issues at all, but they just can't function properly without the FULL 12v battery power. Many of us may even decide to carry a new 12v battery WITH us, as a backup, or at least a 12v Battery Charger, if not. Even using jumper cables from another car's 12v battery may solve the issue, temporarily.
Yes, it 'could' be a more serious issue, but the simple 12v battery seems to be the easy culprit in many situations.
A car should have enough redundancy that it never leaves you stranded and can at least get you home in limp mode.
A lot of people are having similar things happen, but I agree, not as aggressively. I've gotten a few warnings about "the electrical system not working properly" myself that have cleared out after a couple hours. Sucks that it's hard to tell if it's just dumb glitches or serious issues.
The people in the ID4 owners group on Facebook are also having a lot of problems with the 3.1 software, which makes me nervous about upgrading if we're able to because functionally, mine has been fantastic. Best of luck Lisa!
30 minute rule. Wait 30 minutes and the errors usually clear.
I've had the binnacle replaced because I couldn't get out of park.
The binnacle and infotainment screen getting very hot is "normal".
I have a First Edition, sftw ver 2.1, as all 2021s do, and waiting for ver 3.x, coming soon 😖.
What a disappointment VWoA has been concerning the NA ID.4 sftw.
Try to remember that the ID.4 is mostly a computer on wheels and that all 2021s in NA are beta testing that sftw.
VW should do the right thing, and give Lisa a new ID.4.
My wife loves her 2021 ID.4 PRO. (I have a 2021 Model 3 SR+.) We have taken the VW on 1,500+ mile road trips, and many jaunts to the Bay Area, as well as her daily driver. No issues after some 15,000 miles.
I do hope she gets her issues resolved one way or another. It’s frustrating to have a car on the fritz, especially a new car. It can understandably make one feel insecure each time you get in the car.
In my 50+ years of driving, I’ve had several instances where mechanics were befuddled by the issue my car presented to them. They’d try this and that to resolve the issue (and these were excellent mechanics, btw). So an issue that confounds is not limited to EVs.
Best of luck and keep us appraised how it all goes.
As an ID.4 who partly bought it based on this channels reviews, I am extremely disappointed. No software updates in a year in a half.
You would think first edition would get first dibs on software updates. I hope things works out.
Lisa is NOT out of lemon law coverage. NCDOJ website says lemon law rights apply for the entirety of the vehicle’s warranty.
Watched this video twice. I also love my 2021 Pro S ID.4. However at times it can be unpredictably quirky. I had a brick type situation this evening. The car was in my driveway at home sitting there for over day and half. Had to run a typical run out to the store errand and the car surprisingly had many error msgs, but all seemed related to a low 12 volt battery error which I assumed caused all the other issues.. I called VW emergency road side assistance (which was suggested in some of the msgs). With this 12 volt battery error I could not put the car in Drive, N, or Reverse. One of the error msgs said that you may need to drive the car to charge the 12 Volt battery while other msgs said stop driving the car call VW for service. VW emergency assistance said they would send me a tow and take the car to the dealer for me. The tow company then called me in route and said if I can not get the car in N they couldn't tow the car so they canceled the call. VW Emergency assistance informed me that the tow company was changed. Most of the roadside assistance was handled via txt msg which at times seemed frustrating and when I got an operator it seem like if my answers to scripted questions did not match the pick list offered, there was really no good options to describe my issue. The second tow truck arrived and he also had a tow truck that if I could get my car in Neutral he couldn't tow the car. He was very resourceful and tried several things including getting into the car using a hidden key in my remote and then hooked up a booster battery device to my car and then it started to function normally. I then was able to drive the car to the dealership. I also a few months ago received the long awaited software upgrade, but that took about a month at the dealership to finally install it. They sort of warned me that they have experienced problems that require hard to get replacement computer parts. Sort of funny but they supplied me with a gasoline loaner car.
Shopping for used EVs and now I see why 2021 models are so reasonably priced. I love a deal but this scares me!
As an ICE maker VW has always been awful. Now as they transition to EV’s, I suspect reliability & quality would still be an issue 🤦🏾♂️🤦🏾♂️🙄🙄
Wife has '22 ID4. Took delivery last week of July '22. Quirky issues including the car would TURN OFF when at a long Traffic Light. Then I grabbed her keys and went for a spin. The cars power windows would not roll down (?) Then I looked at my/her fob. Her fob and a metal Carabiner for attaching it to her purse/attache' etc., mine did not. Could it be that the Carabiner "Shielded" fob from the car? The Carabiner was very closely matched to the shape of the ID4 fob. We took the carabiner away and have now driven "uninterrupted" for a week now. Unfortunately our symtoms did not align with Lisa's but I wanted share our experience with "Out of Spec" (Kyle - how do I post a photo of the Carabiner?)
Has she tried disconnecting the car battery and reconnecting it. I saw these issues on another channel and doing this fixed it. The theory is that it resets the computer. It could also be a bad regular car battery, have her checked that or just replace it. VW should do this for free!
would there be a fuse you could pull temporarily that would acheivce the same goal? would be easier than having to do this all the time,. this electrical ssytem failure issue is recurring all the time
@kyle This looks like a typical shorted CAN wire - the cluster is actually complaining about "No communication with X, Y, Z, ...". Can be either water ingress in a plug or maybe an improperly connected plug. Looks like the drivetrain CAN which connects the front radar, parking brake, inverter, ...If any of the plugs on the line is shorting (occasionaly through bumps), all connected ECUs lose CAN packets and hence the complaint of the cluster and hence no stored fault code.
my id.4 acted up while driving through a strong rain storm. many glitches for a month after. CAN? what do I ask a dealer to do?
@@TheExumRidge Dealers are generally not too familiar with CAN details, but you can ask them to run an "ECU enumeration", i.e. they try to connect to all ECUs that the car should have and their software checks which ones (plural!) are not responding. Then, a technician with patience should go through the VW wiring diagram ("ERWIN") and check which CAN connects the ones that din't respond. I hope that helps, wish you good luck!
Thank you for this video. We've had an ID4 for over a year and have yet to receive a single software update. Fortunately, we haven't experienced these issues.
12v battery issue or ground wire issue..... would be a good place to start looking..
My May 2021 purchase of the new '21 id4 1st Ed has started doing the same thing. The display monitor over steering column gets so hot I can't touch it and same warnings are coming up - 3 times already in the past week. At 14k miles it's time for a service visit to sort this out again. I had a lot of similar issues first 4 months of ownership and almost sold it. Maybe the time has come to do so now.
The term "bricked" is obviously is the wrong term to use in this case. Something that is "bricked" is basically non functional and dead, and therefore becomes something dead like an actual brick. There is nothing that can "brick" itself multiple times. Bricking something means it is permanently dead, and can't be restored.
That is beside the fact that an electric car can never be "bricked" as that term normally applies to a cell phone, game console or an electronic device. Electric cars are pretty much always repairable with parts, so an EV is really never "bricked" for that reason.
It's a common issue with Volkswagen car the reason is the 12V battery and a DC/DC converter dosen't working well. They need a new software on it to fix it and 12V battery need to be brand new not storaged many years before using.
Model Y, Ariya, Model 3, Soltera(charging), Ioniq 5(12V battery), EV6(12V battery),
Leaf,
ID4(software/no heat pump), BZ4X(charging), MachE(no heat pump), Bolt(no heat pump), Mini(range)
Thank you for being another electric car beta tester for the rest of us.
the real EV "beta testers" would've been the first adopters of the Leaf and Model S more than a decade ago... Contemporary EVs are typically very well fleshed out, and the charging infrastructure is quickly catching up (understandably so, as installing such a large number of stations takes a considerable amount of logistics). Being a happy owner of a Lucid Air GT and a Model X Plaid, I have neither encountered any comparable issues with my previous EVs nor heard of any such issues amongst my friends and acquaintances. I am of the opinion that issues like the one described in the video are pretty rare, and occurrences are comparable to the rates that ICE cars run into similar issues that hinder functionality. Even if they were to occur more frequently, the tradeoffs from not having to maintain the car are well worth it IMO.
This is the exact issues i had over 15k with a 21 id4 pro s. From day one there were issues that the dealership was clueless about. The car-net took two visits to fix and they had to factory reset the vehicle. The brakes were loud and squeaked all the time. The random faults and the car going into park and stopping was the worst. After the last service visit where they couldn't fix the brakes or diagnose the errors they stopped responding to inquiries about the problems they were researching I dumped it moved on. The great thing is the value was great because of the shortage of vehicles.
I hope VW sorts this situation for the owner - kudos to out of spec to put this out!!!
close the car step out, then lock it, come back after 10 mins, unlock and get in, it will be gone.
I have had same issue and that's how I resolved it
VW said there would be software updates every 90 days for the ID.4 - where are they??? What’s worse is VW built 2021 ID.4’s until December knowing every one of those cars on the assembly line would require a new 12V battery and dealer visit to update them. Then they trickle out updates only for European cars. Such a joke.
Updates for newly built cars. 😜
They are at SW 3.2 currently with plug & charge and probably also preconditioning for charging.
You are not alone. Those two triangle warning lights came on in my id 4 after 8 months of ownership and 5000 miles two days ago. Dealer was closed yesterday for the New Year. Reaching out to the dealer today.
we have an early RWD ID.4 (delivery June 2021) with 16k mi and no problems, but also not a single software update. And the software on the car is atrotiously bad, comically slow and crashy. Just gotta hope I'm not going to see these type of problems....
My dealership hook up just straight up told me not to buy. Wait till everything is clear and free from any faulty functions of the vehicle but right now, no.
You can almost imagine the executives in Germany watching this video, sitting in their office, straightening their tie, and requesting their assistant bring them another cup of coffee. On to the next meeting.
Erratic error codes and symptoms will make you chase the codes down but they are based on proper power.
I hope the car manufacturers change 12 to 24vdc. This will be a two fold benefit, higher voltage will reduce wire gauge to all ex 12vdc system and allow all the reliance of all new technology a better load.
** North Carolina lemon law, any defects which occur within the first 24 months. Get an attorney ASAP!!
I have Skoda Enyaq (MEB platform) and got exactly the same problem after 31,000 km driven.
When I drove the car at 100 km/h speed I suddenly got a message that I have a broken parking brake. I stopped and called a service. They told me that if the exclamation mark on the dashboard is not red (was orange), you can still drive the car. After a couple hours I went for a charging station. There was a small slope and right after charging when I switched on the car and switched to N driving position car moved back (20 cm). That was enough for the car to completely stopped and refused to drive. Every time I switched to D position, it automatically switched back to N. I called the service and they told me that it is not possible to fix that by myself and I need to evacuate the car to the service.
For the moment, the car is still in service (will be there for 2 weeks). They changed parking brake pump (was broken) and need to change something else (not sure if it is related to this problem).
This might sound elementary but have you considered changing the 12 volt battery!
I have a 1st edition id.4 ... at 17k miles I have had maybe 5-10 electrical malfunction warnings/errors in the last 1.5 years.. where the car wouldn't start or go into drive. If I get out.. lock the door so it's completely off.. give it a minute and get back in it's always reset and no issues. The first time it happened it definitely was a bit worrysome. I really hope they have an ota update soon though.. getting tired of waiting. I only use the EA charging stations maybe once every month or so but it is so inconsistent.. it either doesn't connect, charges at a low rate/50kw or the darn things are broken. Also plug and charge would be so nice.. not to have to rely on an app/phone. I really like the car though and wouldn't hesitate to buy another.
Kyle. At 6,900 VW Replaced my Front Motor in My AWD PRO S W Gradient AWD. And also replaced all 4 tires also prematurely wear. And we are at 11,500 miles now. No lights error lights since 6,900 miles.
Important video and sobering. I tend not to accept that what we have here is a problem isolated to a particular vehicle. To my mind what this story speaks to is the inadequacy of the self diagnostics built into the design. The software problems with the ID.4 have been so bad that they got the head of VW fired as noted in an article on BLoomberg, but this looks to go deeper than that. It has to do with diagnostics for hardware components. If you want a highly reliable digital system it requires a lot of self checking features built in at the hardware level. It requires meaningful self diagnostic messaging. Ghostly problems? Startup diagnostics? Run time diagnostics? If VW is so drastically unsophisticated with their software why is it a surprise their design of the hardware for digital systems is also lacking. Strategically to get help for this clearly most reasonable and worthy lady, it is useful to portray the problem as a one-off - REPLACE THIS LEMON. Whereas I agree with the proposed solution under the circumstances, I think the implications are much broader. And frankly, we are entering a new era where road vehicles are increasingly sophisticated digital systems on wheels. And if VW were the only company with this diagnostic vulnerability, it would be hard to believe. Having a helpful, reasonable, local dealer at such times becomes pretty important. Driving a vehicle that acts like this on a public highway seems an unacceptable risk. Government oversight and regulation is understood to be required for the aircraft industry. It may come to that with cars. How do you coordinate the people who design the software to interpret road markings with the people who put out the road markings?
wow is it still having these issues, was gonna pull trigger on trading e golf for id4s tommrw.. glad I seen this video
It looks like the electronic parking brake is probably at least the focus of one of the issues… she’s probably on sw 2.1 like my ID4 pro s AWD
Now it makes sense why there have been not updates for 2021 models. Of the two programmers who work for VW, one is working OT coding for the 2023 Chattanooga models, and the other one is still trying to get his own ID.4 to run.
Long for the old days when electric tape over the check engine light worked wonders. :)
Heard these same issues in the ID.4 Facebook post I think that person was doing the samething in taking to the dealership. Also a lady had her home charger stuck to the car. The emergency release wouldn't let it go either. I believe all ev's will have problems it's not exclusive to one model or brand. It's pack your patients time with new technology that's all.
As an EV owner my guess would be an issue with the 12v perhaps...
Omg I bought an Id 4 too and I just experienced the scariest thing! I was stopped at a red light and my car suddenly kept rolling even though my foot was firmly on the brakes. I called the dealer but this was so scary 😢
Kyle: Can you give us an update on what happened with regard to this car? A lot of people, myself incuded are suffering with the same problem and its all over the comments below and the internet in general. Our dealer doesnt know how to fix the "electronic system failure, park now"---in our 21 Pro S. we were fine until about 45K miles so way too late for the lemon law to save us. Now im concerned about driving the car at all because we will get stuck again (its happened twice already) and the 50k warranty will expire if i drive it any further. Can you provide any help or info on this problem? Not getting any help from VWOA. We do love your videos...
I have a first edition also experiencing error codes that occur and disappear. They never show up in the dealer review and now the air quite blowing cold while we were in Texas with our newborn. We have also had issues with slow charging speeds but that could be EA
Mine is doing the same exact thing
I have glitches on my 1st Edition from time to time, but they do clear. I have an ongoing issue where it tells me that the SOS feature is unavailable. I took it in for that twice…the last visit they reset the unit. I didn’t believe this would solve the issue. It didn’t. I’ve always thought it is an antenna problem, or main unit problem. (I suppose it could be a wire as well.) The other software glitches were acceptable the first few months. Having gone 18 months with no software update from Volkswagen is inexcusable. For this lady’s car, I think starting the lemon process is a wise next step. Also, if she hasn’t gone through Volkswagen’s customer service (opened a case), that should be a top priority. I also do not think the dealer is faultless here. They should have had VW get an area representative involved. If it were me, I wouldn’t even be having direct conversations with the dealer-I’d be going through Volkswagen and having them coordinate everything.
I'm glad I picked the KIA Soul EV over ID.4. The ID.3 issue is most likely to be related to 12V battery.
Hahaha Kyle is everywhere at once! I just spotted him at Fully Charged in San Diego today!
At least, I think it was him... perhaps there are clones. But if they are clones, then I guess they all are him. This is definitely looking like an Orphan Kyle Black scenario.
Will be curious to see if there is a follow up with the details on what the root cause issue was. As you say, it could be isolated to a single sensor or sensors.
I think this is the new reality with tech heavy cars (whether EV or ICE).
One of the most annoying things about EVs is the incompetence and ignorance of the people at the dealerships, from the salespeople to the "mechanics". They have little or no knowledge of anything to do with the products at their dealership. This is a real turn-off. You can show up at a dealership, completely ignirant of a particular model, still know more than the salesperson, and can figure out what you don't know faster than the salesperson can. The salespeople are COMPLETELY USELESS!!!
One salesperson ran their mouth about the front storage on the ID.4, and was dumbfounded when I showed him there was no front storage. ANYTHING the car salespeople tell you is likely false.
Yes, when the EV fails, they do not seem to care, seem to have no way to even formulate a fix, and never seem to understand how catastrophic these constant failures are for daily use, when an ICE vehicle would be fine. It just floored me in this video that they essentially told her to BRING IT BACK WHEN THIS HAPPENS AGAIN. This should NEVER happen. Full stop! This is a 100% failure. They should refund her money, so sue can buy a qualoty vehicle. It is INEXCUSABLE that these failures happen, at all!
I would strong disagree this is not a model line issue.
iD4 would throw this exact issue when you park the car is hot sun and you try to drive it.
Happen to me every other week. Also VW service can’t see most of these codes from alert what the two different service departments
I bought my ID.4 FE because of Kyle's reviews and the great interview with Dustin Kruse.
I sold my ID.4 FE because of the software glitches, mysterious Christmas Tree warning lights, and horrible response from Volkswagen. In addition, I got hideous treatment from a VW dealer that is going kicking and screaming into the EV future and throwing tantrums in front of their customers while doing so. What a relief that I got my money back and a little more.
Dustin Krause is no longer with VWoA. I guess he gave up trying to piss into the wind. I don't blame him TBH...
Same here. My parents got an id4 based on Kyle and his dads glowing review. Within the first wk, they had the Christmas lights 2x and temporarily wouldn’t drive once. We immediately sold it!
However, I just had my best friend reserve a 2023 id4 bc it’s the cheapest ev (excl bolt and leaf) out there.
Even Hyundai needs to ramp up on the software end. Especially the phone app. There are small nuances that needs fix on the infotainment system.
And VW needs to make sure their charging stations well.
Have you ever faced these many failures with gasoline pumps? Probably government needs to step in a bit in this?
Software updates can enhance things or correct problems, yes. But if the programming is correct before you sell them...updates should never be necessary.
I've had some issues where some systems go down then disappear after I get out of the car and step away. I really hate that we haven't received a software update yet.
She should get on an id4 forum and ask what's going on.
My guess would be a can bus fault somewhere. With so many errors. But it is a guess, without actually diagnosing it myself which could take hours.
Again, I think the problem is that those making the description of the software is so well paid that they have a private driver and do not drive at all,.and the programmers have to follow the description . Even if they see that something is not well designed they have to follow it, if they starts to think they get fired.
In this case it might be that the different parts of the control software do not talk to each other. The software should be able to try to debug if there are sensor faults, if a sensor gives an error, or is outside range, reading of the other sensors might tell if that is a real thing or not. And shutting down the car is the last option on a fault...
FYI: NC Lemon Law applies for the first 24,000 miles or 24 months. Whichever comes first.
Gas powered engines have the frequent, random check engine light that pops up which can mean next to nothing or your engine could seize up any minute. What's the most common light that pops up on the instrument cluster of EVs that requires a rocket scientist to decipher?
Hi could you tell me how to remove the sign from dash board? Coz manual was chinese..electronic Volkqagwn crozz. Thank you
Everyone knows that VW has had one hell of a problem with software, it’s the reason they delayed the launch of the ID3 and it’s been well published that it’s an ongoing problem. I’ve a Kia Nero and never had a problem in 2 years of ownership, although I would say their app is still not that great.
Software is also part of quality control...big part. A lot of reviewers stuck on ICE world don't seem to know this. Welcome to EV.
There's a lot of software on ICE cars too. Hybrids are probably more complex than EVs.
You had mentioned that Lisa was having some issues with her VW a few months ago, and I was wondering if they had been cleared up. Apparently not. I hope she gets the issues sorted out, especially since she needs a dependable car for work.
Lol been trying to get them to fix my recall on my id4. That is impossible to get them to do. They keep on saying we are waiting for the factory to open. Then when it opens they say they are waiting for training to fix it . It is the drive battery recall on my car. Recalls number 22V162000
In Europe, the OTA updates are finally running for all existing vehicles that have received V2.4 from the dealer (hopefully be the last update that does not come OTA).
There have been a few other updates before this.
I have no idea why there have been no updates in the US yet, it should be the same software. Already with 2.4 most of the problems should be fixed, with 3.0 there will be significant improvements in infotainment, navi, consumption, charging speed and more..
But this looks like a specific problem with this car, and of course there are error codes at VW that normally point to the problem. Why that does not help in this case is also a mystery to me
US and EU software are functionally different with 3.1 as a examples
Maybe all tests are in german and it takes them 1 year to translate 😋
The first 20,000 miles trouble free and then issues begin to occur... This seems to be the Norn for VW and many other vehicles unfortunately as brands. With modern vehicles being so overly electronic, there is no excuse for manufactures not to be able to troubleshoot from fault code recordings. This illustrates many manufacturers try to produce what they don't fully understand.
Earth straps tend to cause intermittent faults and lots of electrical issues. I’ve seen it on engine ribbon earth straps snatching with the torque throwing auto gearboxes into limp home mode, perhaps drive motors have loosened over time?
It ought to be a normal part of service to check the grounding straps. Esp when these types of problems come in.
@@JackRussell021 if it only happens under max load (which could be a few seconds of a 100 mile journey), it will look normal and they’ll never find it in the workshop and might not drive it that hard on test.
Another issue I had with a different car was a sunroof seal lifting thus causing horrific wind noise at speed. As this only occurred above the speed limit, they declined to fix it despite it being annoying in the extreme. I argued that if the car was designed to attain that speed, it should work perfectly but although I had the seals changed once and the alignment adjusted a couple of times, it was a design oversight.
Lisa is a Sales Rep and must depend on her vehicle...common Volkswagen fix it!
Suggest a new 12-volt battery, a very cheap solution.
This looks like a problem with the ESP module or the communication to it. A software update of the module or a replacement should help.
Had somewhat similar experience in my eqs 580 , Mercedes’ did see it on computer, but have no idea what caused it ,,almost got stuck in Boston over Labor Day for 2days ,, after last chance of getting out locking it returned 5 minutes later and it started
The computer needs 12V to perform its duty of making the car function. The computer monitors its power source very closely and if it sees a glitch or surge, it is Red Alert and non critical subsystems are disconnected to prolong life, creating a long list of error messages and instructions related to unavailable functions. It happened to me once in May on my ID.4 at 12900km while I was driving on an Interstate and the car restarted fine after a full shutdown (I had to exit the car and re-enter). The "Check engine" light disappeared the next day and the VW dealer did not find what triggered the alarm sequence. It never reproduced since (now at 25000). Can be anything, like induced currents in wires from a nearby radio transmitter (a truck CB with an illegal power boost besides you, anything like that). EV cars will probably require some computer failover systems or at least some form of UPS power circuitry. Or for me, never go back in the USA, because I never had any problem in Canada!
I keep trying to post a Bloomberg link but TH-cam may not be liking it, basically there is a massive software issue at VW right now. I have an Audi Q4 and the connected tech doesn't work at all. I've not had a single software update either.
Diess literally lost his job over the software fiasco and his mismanagement of CARIAD. Oliver Blume is on the hot seat now. Then you have Scott Keough who ducked any responsibility by side-stepping to Scout. Lots of finger-pointing over at VAG/VWoA...
The biggest problem is often their service and their lack of will to fix the bugs they have..
And their lack of will to share their knowledge about their bug between their local workshops..
Its almost as if they are waiting for peoples garenti to run out (they have done that to alot of people)
Try google their service when people come with the problems you talk about, because the behavior vw have is very simuler to back when we had dieselgate..
They dont care about the laws or the costumers, all that matters is money
It looks like something wrong with the Resolver (Motor position sensor) that why it was telling you that you are on the incline and all other faults are most likely pointing to this. Since it works again when it cools down; then it most likely the electronics inside the Power Electronic Motor Inverter. This could be the Chip Shortage that forces them to use alternate part, or just an unfortunate to get the defective. Sometime work sometime is not could be just the power supply IC that putting out too much voltage ripple and alters the ADC reference. (This problem cannot be fixing with the software update)
Service parking brakes. Auto hold is malfunctioning and seems brake error showing it will roll away on incline. Just my observations.
You should see if your state has "Lemon Law" for automobiles.... Must be replaced. Sad thing is, they can resell the car and NOT DISCLOSE it was a lemon to the next buyer.
I have the same issues and it is frustrating!😡 Mine is 2022 ID4 PRO S AWD 6800 miles
lol after reading all this comments i definately wont buy vw id4. my priority is to get reliable car and tesla model 3 is superior to this beta car
Sounds like a $10 sensor or switch that has failed
I’m new to ev but when all those error lights go on it’s mostly because the alternator is bad (in ice) or the battery doesn’t have enough power anymore or the ecu can be on its way out
If it is unreliable and can't be fixed solid, it would be worthless on a trade in. It becomes a wholesaled auction car.