@Reee Flex riot is super facist/against free speech/ ban happy. they are wholly owned by the china company, tencent. its an amalgamation of: liberal go cry to mommy, and greedy chinese supporting, abuse/police your customer-base, policy. also i picked up on the sarcasm, get yourself a new map.
Of course they unbanned him, because they weren't aware of the visibility he would provide and the shitstorm it produced. If you were a lowly grunt instead, good luck to you.
4 ปีที่แล้ว +41
And now they will got even bigger shitstrom in to their neck because "why he is unbanned and im not?".
At least Luke is a good guy and feels bad for everybody else not in the same position he is, but banned for the same ‘we guessed you did something to deserve this’ reason. He could have just been like “I’m unbanned, , thanks Blizzard, all’s forgiven!”
Yeah, they only unbanned him because of all the shit they were getting for it. No way a normal person without hundreds of thousands of followers gets their ban revoked, wrongful or not. This should absolutely not be a point in Blizzard's favor, but the opposite, since he approached them multiple times as a normal player would and he was just told to fuck off.
See this is the problem, a youtuber can get into personal contact and get their FALSE ban overturned, but normal people get told to stuff it and die. This is NOT OKAY.
yep, the only thing we can do is stop supporting them with our dollars, but as Linus mentioned previously - there's NO WAY to even tell them, they done fucked up, it just makes other players suffer. activision is a horrible company that exploits its workers and hires fresh graduates to burn em out for minimum pay, and then spit them out without any AAA experience because they never gave them any.
@@michaelrapaport4494 Actually he didn't. He still stated that many others in this situation are not helped and the customer service is still terrible. 4:25
Activision always been garbage, but sometimes you just have inexperienced or lazy people doing their job. They need to re-evaluate their costumer service if they have people like this person mentioned working for them. Heck, they need to re-evaluate their whole business agenda in the first place.
@@Humble197 You're right. It's a stretch and will almost certainly never happen. Unless Blizzard becomes SUCH a drag on Activision's profits that they actively shop the company around to other companies, or spin it off entirely. Then they can go back to raking in the cash on awful games like CoD and Candy Crush. Anyway, Rob Pardo, the former Executive Vice President of Game Design, who, along with Chris Metzen, was responsible for most of the awesomeness that was Blizzard, has his own game development studio now (Bonfire Studios) and is actively developing SOME KIND of online multiplayer game as of this year. So, stay tuned: www.bonfirestudios.com/
And btw. reddit of WoW etc. used to be full of "He wouldn't get banned if he didn't cheat" etc. Meanwhile Blizzard proves you can be banned for no reason and unless you are popular you might never prove yourself being innocent.
I doubt it was a false positive. He probably had a program running for the channel that affected the RAM and the anti-cheat picked it up. He's lucky he got unbanned. This is industry standard and likely a one time exception. I'm honestly surprised he seems clueless about how this works, given he works where he does. It's understandable for regular players to be clueless, but not tech channel contributors.
Luke didn't explain anything but I seriously doubt he wasn't using any program. I believe he wasn't cheating but he was probably using some program that messed with the game's memory. Or he was cheating/botting, which I don't entirely count out, and got unbanned because is famous.
@@FingolfinGR You don't know anything about how anticheats work do you? You know there is tons of programs affecting RAM from most drivers which change signature with each update etc. And false positives are crazy common, I remember case of guild wars 2 where someone was banned because empty file was loaded in background and in GDPR request his reason for ban was MD5 checksum of empty file. Garbage creators of anticheat load into signatures stuff that are part of common libraries etc.
@@FingolfinGR lol. Do you remember Punkbuster? A long time ago ppl was being banned because they read a string on an irc channel that the program detected as a cheat signature. So dumb. Yet it happened. There is no perfect software. False positives does still exist.
As you correctly pointed out, if you did not have a public image, they would not have done Jack. Edit: Like you, I have purchased every single battle.net game (with the exception of Warcraft: Orcs and Humans, Hearthstone, and Legacy of the Void), have been playing battle.net games since I was a kid going to Wizards of the Coast to pay like $6 an hour to play Diablo 2 and Warcraft 2, and I feel like the Blizzard of 2020 is absolutely unrecognizable from the Blizzard of '98 or '99. There may be a few guys that care, but, by and large, they have surplused all the passionate employees, outsourced their CSR to people that are not gamers and, in all likelihood, have never even played a Blizzard game, and, in general, look to exploit their player base and not fulfill their desire for a genuinely good gaming experience.
You can guy some blizzard games on gog.com if that don't have it in their store. Warcraft 1, 2, diablo 1 and 2 are already there. Really wish they'd sell more of their older games on their site but, well at least there's an alternative.
@Steve I mean. . . all of the WoW expansions since Cataclysm (even Cataclysm was questionable) have been pretty bad, but I chalked that up to the EVerquest effect, where each subsequent expansion after a certain point just becomes lazier and less epic-feeling. I never played Hearthstone. SC: Remastered was ACTUALLY pretty decent. .. surprisingly. And HotS has been. . . disappointing. Overwatch. . . I mean, eh. I'm not a big FPS person, so I can't really comment. Reforged, however, was the final straw for me. I'm done. Got a refund and am done with Blizzard.
@Steve the diablo series was decent, even d3 though it was like 8 years late and you couldnt log into the game for the first week, broken marketplace, broken drop system, but overall wasnt to bad :P
I feel like they didn't do anything decent since mop, and even that wasn't liked by quite a huge percentage of ppl. I hope that Diablo 4 and wow Shadowlands, end up being great, but after shitty diablo 3,and direction wow has taken since mop(both gameplay and lore wise), I feel like having any kind of expectations would just be foolish.
It's like your getting insta jailed for a crime which u haven't commited and the best thing is that you can't even appeal the crime, it's really guilty until proven innocent without the means to really prove it because they don't listen to you anyways. There are so many things which are fundamentally wrong.
They just did this to my husband and we can’t get no answers or anything. They just gave him a warring on his Appel that they will close his account now if he keeps sending in appeals.
@@GuardianTactician WC3 became shit because of reforged lol. I can imagine the original wc3 update was a greedy bigwigs idead to prevent people from not spending money and just playing the original game instead of buying the reforged.
The fact that everything before this was so horrible with Luke, along with everything else Blizzard has done I refuse to spend money anymore on their products. Thank god Path of Exile exists and Torchlight 3 is coming out soon....
Torchlight 3 is such a godsend!, it's almost like the universe itself is trying to recorrect!. Did not see that coming. But its gonna be amazing with a good hack n slash with offline mode and modding support and premium! you pay and you get EVERYTHING! . It's so unreal, are we dead or in the twilight zone ?!?!?
We used to permanently ban you for no reason. Now it's just a temporary ban. This sounds exactly like the blizzard that I've dealt with and why I no longer use their service.
I mean, Blizzard absolutely did use to perma ban people left and right, sure if the ban was unwarranted you could try to get the account back, but any breach they found out was an absolute perma ban, no appeals, never goes down I've had to rebuy Diablo 2 like 4 times ^^'
@@RancorSnp and you let a company make you buy their game 4 times? I was actually referring to my experience with their customer service when there was no route to their servers. They ended up blaming my ISP and I had no way of downloading a game that I paid for.
@@cccircuit8296 You know how in a dnd campaign there is that one player who keeps stealing from the party, and when they finally in universe notice the thief, kill his character off and then he decides to make an even better thief and not get caught next time? That was me as a kid, I was exploiting way too hard for my own good, so I had no way to appeal against the ban, and since these were permanent my only choices were to buy the game or stop playing it What actually put the end to my cycle was an account theft, you know it's a whole different thing when you bend the rules a little and the devs slap you for it, and when you log in to your account only to notice someone else stole all of your items, never played d2 online again (and let's be honest serves me right ^^')
This just proves even more how shitty Blizzard is. They are lacking in literally every way and continue to go downward. Their company lost me years ago and I'm glad because I see how much worse they are getting.
Thanks for the update, I have just resubmitted another ticket requesting senior GM to check my permanent bans. Previous emails from them were almost all copy/paste
I'm very happy to hear you got unbanned , I'm currently fighting for my account and the communication has been exactly the same as Luke's , barely giving me any info on why ive been banned and refuse to tell me , it is so ridiculous
Why do you want to be un-banned? Surly you aren't actually considering playing a Blizz game and giving them more money? I believe there is a term for people who run back to their abuser with open arms.
I'd try leveraging Luke's case with them as an example of a player being given details about their ban leading to it being overturned, demand details about your ban explaining how completely & utterly unfair it is for them to do so in Luke's case due to his popularity while not giving any other player that same chance.
@@Sevicify That's a good idea , i added that to my ticket , they have been really taking their time answering, i only get a reply every 4-6 days after submitting
This same thing happened to me with Final Fantasy XI when I was playing on Xbox 360 over satellite internet. They thought I was using a speed hack, and I kept telling them I’m on Xbox and that makes no sense. They just kept telling me the GM that banned me had evidence, and once his ruling is made, it’s final and nothing is going to change. You’d be surprised how trigger happy some of the employees get about their policies. People like abusing authority, and when they have the satisfaction of knowing their decision is absolute, it just makes matters worse. People justify it because it’s a very small minority that are impacted, and a small minority of those that aren’t actually guilty, and that makes it worth it in the grand scheme of things in their eyes... but it’s not right that people just treat you like shit and won’t even review the case, or escalate it if there isn’t real evidence.
Exact same thing happened to me, height of Warlords of Draenor, couldn't have been loving the game any harder, get banned mid raid on an account I'd had since the closed beta of wow vanilla, my character in the game had become a huge part of me and his name filtered into other aspects of my life and the perma ban with no warnings or explanation was devastating. I couldnt get back into the game again and because of that I drifted away from more then a dozen really good friends Id made over 10+ years and really struggled with gaming for enjoyment again for a while which was my main hobby since I was 10.
My account was banned a few yrs back and i had been playing for near a decade. no reason whatsoever. Never touching a blizzard game again. Lost a lifelong customer. Thousands of hrs into my WoW characters gone
I played the original StarCraft, a bit of Warcraft 3, and Overwatch. I had the Blizzard App installed so I could play SC2 at some point but it's been years, probably not going to happen at this point so just uninstalled after all this crap.
Well, that wasn't surprising. I've worked as a support agent for around 3 years in multiple globally known and highly competitive games (one of em a very known MOBA) so I do have a bit of experience on what happens behind the scenes. In the trade, your case is usually referred as a false positive and rarely a ban is lifted (unless it's something affecting hundreds or thousands of players and it's obvious that it's not a cheat or of course, it's too hot to handle like a famous YT personality). As far as I know, in Europe (can't speak for North America but I guess similar stuff applies) Blizzard does its support in-house and brings a number of outsourced employees in with limited time contracts, at least those were the ads I've seen popping around there (Ireland) and also that's what I've heard from an ex-colleague who was outsource in Blizzard. I will try to share a small overview of how things generally tend to work behind the scenes so you can get an idea why support most of the times is, well... lame. Game companies tend to outsource their game support to the usual "call center style" corporations which in result the quality will drop in favor of quantity or better said 'KPIs" (Key Performance Indicator), you know... your usual performance stats, number of tickets resolved per hour and of course survey score. Also, to keep the cost down game companies will sign with call centers in "cheap" labor countries, therefore game support agent salaries are mostly low which I guess kinda affects ones willingness to perform. When it comes to game support, call centers will aim to hire players/gamers which will make it easier to connect with the players contacting them, however that won't make any difference in the long run as corporate stuff kicks in, numbers over logic or proper result. Technically speaking, the call center that has the contract, will do whatever possible to keep the contract and bring the desired results to the game company so the money can keep flowing. In simpler words, management will treat game support agents with the whip and stick to keep them numbers growing and growing and as long as this looks good in paper, nothing else matters. As mentioned above, every agent has to solve an X amount of tickets per hour (depending on policies, usually replies don't matter, for instance if you reply to 10 players to get additional info or whatever, this doesn't count as "work") while maintaining a target score regarding surveys. Imagine a 5 star rating system, in most cases anything less than a 5, will drop your score. No matter how player focused an agent might be, he will be forced to stop caring about any ticket in order to achieve said numbers, therefore this is where premade templates kick in, investigation of suspension cases completely ignored and so on. It's kinda difficult to be player focused and do a proper job when the manager only cares about solving 100+ tickets and also have a satisfaction rate over 80% by bullshiting your way through every ticket following specific guidelines. Then, there is also the communication part between game company and outsourced support agents in the call center. In some cases there is none, changes might happen in the game or whatever service the game might be offering affecting players and support agents might not even be aware of that until tickets start flooding. Therefore the support experience will be poor. Regarding bans, suspensions, most of the times an outsourced agent has 0 power. Usually there is a log on the banned account stating type of ban, "ban for toxicity, ban for unauthorized third party software use or whatever" and his job will be to relay that info. Nothing more nothing else and by the end of day, the agent might be a bit of a dick as thousands of tickets flow in claiming "I did nothing wrong, unban me". Hopefully this give a small overview of things and yeah, I tried to keep that short!
I'm really happy you got this sorted out and you are able to play with your family again. But it's awful that other people who aren't big youtubers will never get help like this.
greed? no, if the company can run without them then that proves their job was unnecessary. 800 people even at part time is probably well over a million per year if not millions. wouldn't you cut down on bills you dont need? in a companys case bills just happen to be people. now the fact a CEO got a raise equal to the amount they cut, yeah thats shitty. super shitty, wont deny that at all.
@@bradhaines3142 That's so untrue. Cutting those people out reduced the quality of the customer service, they also got rid of all the PR for E-Sport and they even took people from dev teams to go to pr and reverse... they fucked up big time
@Brad Haines soo, first you try to start a conflict by defending the company only to immediately turn your coat to agree with what karehaqt said in the first place?? horny for some quick drama eh? :)
@@Listener113377 no. as a business i agree with what they did, it makes sense. but what they did with the money they saved is the issue. like i said the fact the company is still fine without those people proves it was fine to get rid of them.
@@bradhaines3142 wait wait wait wait, they are not fine. They are nowhere near "fine" they have messed up over and over again. And the sacking wasn't justified when the money just switched pockets instead of adding to investments into the company. (which it almost never does anyway, most often it lands in the pockets of shareholders) Because of that they lost talent to keep up the quality of their services which led to dissatisfaction amongs their customers. Just look at all the flame they are getting from every direction and it's not just from 10 people but from a preeeetty huge chunk of their customer base. Blizzard (rip) the real one led by chris metzen and the other guy whom i cba to look up rn, made a thousand times better job keeping their customers happy. it's funny how some people seem to think that in order for a business to be successful, they have to go the narrowminded greedy path. But history proves otherwise and so will the future, while decisions based on numbers and greed can give an initial boost, this kind of behavior almost always leads to ruin in the long run, because people will not tolerate arrogant behavior forever. It's a twisted world we live in when shareholders are deemed more worth than customers, i say this because i see so many businesses kissing ass to their shareholders (or CEO) just to give them a few extra percent profit every year at the expense of customer ratings. like trying to twirl a wet cloth for a few more drops of water or blowing just alittlebit more air into a balloon instead of trying to stay on a healthy level between company and customers.
Imagine your customer service being so utterly trash that they just ban people for the possibility that someone might have been doing something that could have been cheating, maybe.
Nahhh it's not a first for blizzard, they are just money grabbers and assholes that are not afraid to help dictatures to oppress people only for the moneys
No...not even close to a first. Blizzard does this all the time to get people to repurchase games. The company is corrupt to its core. Need proof...WC3R is all you need.
@@mr.hostility8970 Yeah I've abandoned all hope when it comes to Blizz (the last straw was Blizzcon 2018) but i didn't know that this was something that is happening with bans and account suspensions !
Luke has a very valid point. It makes me think how many people caught a ban and just had to sit and take it because they didn't have the reach that he does. I imagine several thousand people, at least.
Not true. Herod the server I am on in WoW Classic has literally thousands of people still playing the game. When tuesday comes the raids resets later on in the evening there is hundreds of guys standing around in Orgrimmar just to get ONY buff. This is ONE server out of tons of them.
This is one perfect example of why when we ALL come together change can happen... VOTE, PLEASE, the more of us that turn out to vote, the more likely we will get the outcomes we seek!
Lul, i had a similar experience during Legion last year. Got banned 6 months for "unauthorized programs" and i spammed them, opened tickets and appealed tickets and everything. But i got nowhere with them. At one point one dude on the live chat admitted that it's possible i was hacked (because my account had apparently been attempted to be accessed from China or smth) but their stance on my 6 month ban stood.
I am happy for you. Same thing happened to me more than a year ago with Valve. I own a 8 years-old account on Steam with more than 100 games and purchases worth of hundreds of Euros and someone briefly hacked my account once I was on a week-long Holiday during December 2018. I immediately got the info about it and terminated the threat as soon as I sat to a computer, but sadly the attacker managed to get the account banned in the meantime in PUBG and CS:GO (the whole thing lasted less than a day). I then tried to solve the situation with the developers, presented them with all the documentation and guys from Bluehole understood the situation and lifted the ban. To this day, I have sent couple messages to Valve support regarding the issue and they unfortunately they never bothered to answer. Sadder issue is the fact, that last year CS:GO went free to play and I still could just easily start a new account. However, that would be admitting loss from my side. The sad part of this is just the lack of conversation. To this day I still play many more games on the account (over 550 hours on Rocket League), bought more new products (incl. Witcher or PES 2020) and yet I still don't get an answer from the big guy.
i talked to them on the phone when I had an issue with my accounts on overwatch. my overwatch lisence had been removed on two accounts, and i asked them why. Turns out it wasnt them but humble, the guy on the phone was really nice and reminded me of some of my friends. He looked into it for me and was nothing but polite. I suppose that might be because I'm EU, and it seemes like eastern europeans are the ones on blizzards customer service on phone. They tend to be very nice, so yeah. I've not had any issue, but it might also be because I've never had any warnings on any of my accounts before. I hope Blizzard fixes their system soon and threats people who spend money on their games better.
I'm glad you got resolution. It really is time for Blizzard to do a 100% full re-evaluation of their customer service. I had an encounter with GMs via the ticket system and they were very curt, and even condescending. I'm also a 25+ year loyal customer of Blizzard products.
This just happened to me... Made a ticket and will call/chat tomorrow, but flabbergastet they toss out bans for nothing... 6 months ban, 2 days after paying a 6 month sub... WTF.
This happened to me once in Diablo 3. I got banned for using a "3rd party app" which i never used any 3rd party app. After contacting them they unbanned me after getting "More information" It felt weird, because they never explained what set this off.
When are we going to launch a class action lawsuit against Blizzard for this crap? They KEEP DOING THIS. I made a youtube video about being banned for Abuse of the Economy even though I too was innocent. Blizzard is out of control.
My brother purchased a game from blizzard. He has tried to play the game numerous times and the game keeps telling him he hasn't bought it. He hasn't got any response from Blizzard
The customer service was very hit or miss for wow. I remember a a mod helping me, Ended up with me reinstalling everything and the bug still wasn't fixed and I got a warning for trolling a mod. The very next patch fixed the issue I complained about. I also had a guild mate who pissed off a someone on a server then switching to another server where that guy happened to be a mod. So he would randomly kill my guild mate. It would have zero combat log interaction or even notice his death. He would be in the middle of the raid and just fall over dead.... as a priest.
this not only happens in blizzard but in ubisoft as well. game companies check for mistakes only when someone with a big audience gets banned. cause they know that it could negatively affect the game's popularity
Security through obscurity doesn't actually help. It's generally only a way to cover some need to meet some bureaucratic metrics and to sow righteous complaints. Companies typically use that as a work-avoidance method instead of using real security.
Yes it helps. There are many instances where security through obscurity is a big contributing factor to preserve the game integrity and buy time against hackers.
What is more heartbreaking is that Activision was born from the abuse the creators working at Atari suffered (creating hits for them and not receiving any credit or royalties) Now Activision has turned into the monstruos corporation that it escaped from once.
Its getting better though, they removed supply drops from COD and all DLC Is free when they didnt have any reason yo do it, I think Blizzard is digging themselves in.
So I got a 6 month ban and got the same responses. It was clearly algorithmic because what I was going could have looked like botting. I work from home and my role has been super lax. Pretty much I just chat with my team all day and take 1 or 2 quick calls. So I passed the mindlessly fishing to try to make gold for my epic mount. The thing is I was actively engaged in guild chat the whole time so with a little bit of real investigation, they would have found I wasn’t botting. I’m not returning. Mostly because I missed out on the progression I wanted to experience.
I was banned from APB: Reloaded for using a "third party program." It took a couple months, but I finally figured out that a program I had downloaded to skip adds on Spotify called "Blockify" was creating false positives. I submitted the ticket to the anti-cheat service APB used, and was unbanned about a month later. It's possible, but it takes a lot of effort to figure it out.
Digital Extreme's customer support is equally bad. They suspended my Warframe account for "violating the TOS" and when I pestered them enough they said I had "an amount" of platinum that had been identified as fraudulent. They didn't say I had generated bad platinum, just that some of the platinum I had was bad. So I got traded some "bad" currency in a trade without knowing it and it got my account flagged and suspended. The suspension was never lifted and customer support refuses to talk about it beyond telling me I can make a new account and "be wary" while trading.
Getting unbanned is for the famous and connected
Same thing happened to me through Riot games and they unbanned me twice and gave me some free goodies with an apology!
spergsqueaks
As is the case for everything else in life.
As long as you have money and connections, everything will work out.
@Reee Flex riot is super facist/against free speech/ ban happy. they are wholly owned by the china company, tencent. its an amalgamation of: liberal go cry to mommy, and greedy chinese supporting, abuse/police your customer-base, policy. also i picked up on the sarcasm, get yourself a new map.
I mean you could make a similar statement about living longer.
That could honestly be applied to anything these days.
Of course they unbanned him, because they weren't aware of the visibility he would provide and the shitstorm it produced.
If you were a lowly grunt instead, good luck to you.
And now they will got even bigger shitstrom in to their neck because "why he is unbanned and im not?".
yeah fuck this double standards
At least Luke is a good guy and feels bad for everybody else not in the same position he is, but banned for the same ‘we guessed you did something to deserve this’ reason. He could have just been like “I’m unbanned, , thanks Blizzard, all’s forgiven!”
Yup, I'm banned from hots right now. Ban culture is such cancer. People should only ever be banned for cheating.
Actually no, about 2 years back I had the same issue as Luke and they called me up and unbanned me too. EU retail wow too.
This does nothing to restore my faith.
that really should be the message everyone takes away from this whole thing
I Got banned as well and i did nothing wrong and yes their customer service is trash
If it makes you happier, Illuminati did 9/11 and created isis - FBI chief ted gunderson.
Yeah, they only unbanned him because of all the shit they were getting for it. No way a normal person without hundreds of thousands of followers gets their ban revoked, wrongful or not. This should absolutely not be a point in Blizzard's favor, but the opposite, since he approached them multiple times as a normal player would and he was just told to fuck off.
im glad i pirated all their game
See this is the problem, a youtuber can get into personal contact and get their FALSE ban overturned, but normal people get told to stuff it and die.
This is NOT OKAY.
then said youtuber will make a huge video giving blizzard massive positive PR because all they care about is themself.
@@michaelrapaport4494 Jep, that's what happens...
yep, the only thing we can do is stop supporting them with our dollars, but as Linus mentioned previously - there's NO WAY to even tell them, they done fucked up, it just makes other players suffer. activision is a horrible company that exploits its workers and hires fresh graduates to burn em out for minimum pay, and then spit them out without any AAA experience because they never gave them any.
@@michaelrapaport4494 Actually he didn't. He still stated that many others in this situation are not helped and the customer service is still terrible. 4:25
Adromelk ikr
The amount of negative pr they got themselves...
not enough..
Blizzard don't care anymore. Warcraft 3 reforged, "you guys not have phones?!?!?!" and the blitzchung controversy and so on.
THIS EXACTLY
Have uninstalled all their products
and frankly my bucket of fucks is EMPTY
other providers will feed the need
Activision always been garbage, but sometimes you just have inexperienced or lazy people doing their job. They need to re-evaluate their costumer service if they have people like this person mentioned working for them. Heck, they need to re-evaluate their whole business agenda in the first place.
Priceless!
The power of TH-cam when you have so many subscribers. Blizzard really need to stop treating their customers like hamsters.
For this reason, i refuse to purchase another Blizzard product ever again. At least until they are dissociated with Activision.
@@Krakaet not happening. You guys need to stop thinking of them as Blizzard they are Activision.
@@Humble197 You're right. It's a stretch and will almost certainly never happen. Unless Blizzard becomes SUCH a drag on Activision's profits that they actively shop the company around to other companies, or spin it off entirely. Then they can go back to raking in the cash on awful games like CoD and Candy Crush.
Anyway, Rob Pardo, the former Executive Vice President of Game Design, who, along with Chris Metzen, was responsible for most of the awesomeness that was Blizzard, has his own game development studio now (Bonfire Studios) and is actively developing SOME KIND of online multiplayer game as of this year. So, stay tuned: www.bonfirestudios.com/
Apparently not since he is still willing to play and pay which is beyond me.
modern blizzard players ARE hamsters.
Not enough for me to take Blizzard out of my boycott list.
not even close
Same. My roommate went through this in 2012, and I've boycotted them ever since.
Exactly. It should never have happened in the first place.
Not enough ? This is literally nothing, at most, it is just an attempt at saving face, making them even worse lmao.
especially since luke said it was apparent it was only because of who he is, its just more reason to boycott, not any reason to not boycott him.
And btw. reddit of WoW etc. used to be full of "He wouldn't get banned if he didn't cheat" etc. Meanwhile Blizzard proves you can be banned for no reason and unless you are popular you might never prove yourself being innocent.
I doubt it was a false positive. He probably had a program running for the channel that affected the RAM and the anti-cheat picked it up. He's lucky he got unbanned. This is industry standard and likely a one time exception.
I'm honestly surprised he seems clueless about how this works, given he works where he does. It's understandable for regular players to be clueless, but not tech channel contributors.
@@FingolfinGR Did you watch the video? The anti cheat system pointed a SUSPICION. They still didn't had any proof or an idea of what it was
Luke didn't explain anything but I seriously doubt he wasn't using any program. I believe he wasn't cheating but he was probably using some program that messed with the game's memory.
Or he was cheating/botting, which I don't entirely count out, and got unbanned because is famous.
@@FingolfinGR You don't know anything about how anticheats work do you? You know there is tons of programs affecting RAM from most drivers which change signature with each update etc. And false positives are crazy common, I remember case of guild wars 2 where someone was banned because empty file was loaded in background and in GDPR request his reason for ban was MD5 checksum of empty file. Garbage creators of anticheat load into signatures stuff that are part of common libraries etc.
@@FingolfinGR lol. Do you remember Punkbuster? A long time ago ppl was being banned because they read a string on an irc channel that the program detected as a cheat signature. So dumb. Yet it happened. There is no perfect software. False positives does still exist.
As you correctly pointed out, if you did not have a public image, they would not have done Jack.
Edit: Like you, I have purchased every single battle.net game (with the exception of Warcraft: Orcs and Humans, Hearthstone, and Legacy of the Void), have been playing battle.net games since I was a kid going to Wizards of the Coast to pay like $6 an hour to play Diablo 2 and Warcraft 2, and I feel like the Blizzard of 2020 is absolutely unrecognizable from the Blizzard of '98 or '99.
There may be a few guys that care, but, by and large, they have surplused all the passionate employees, outsourced their CSR to people that are not gamers and, in all likelihood, have never even played a Blizzard game, and, in general, look to exploit their player base and not fulfill their desire for a genuinely good gaming experience.
You can guy some blizzard games on gog.com if that don't have it in their store. Warcraft 1, 2, diablo 1 and 2 are already there.
Really wish they'd sell more of their older games on their site but, well at least there's an alternative.
@Steve I mean. . . all of the WoW expansions since Cataclysm (even Cataclysm was questionable) have been pretty bad, but I chalked that up to the EVerquest effect, where each subsequent expansion after a certain point just becomes lazier and less epic-feeling. I never played Hearthstone. SC: Remastered was ACTUALLY pretty decent. .. surprisingly. And HotS has been. . . disappointing. Overwatch. . . I mean, eh. I'm not a big FPS person, so I can't really comment.
Reforged, however, was the final straw for me. I'm done. Got a refund and am done with Blizzard.
@Steve the diablo series was decent, even d3 though it was like 8 years late and you couldnt log into the game for the first week, broken marketplace, broken drop system, but overall wasnt to bad :P
yeah it's not blizzard anymore, its activision, a horrible horrible company with ridiculously high turnover
I feel like they didn't do anything decent since mop, and even that wasn't liked by quite a huge percentage of ppl.
I hope that Diablo 4 and wow Shadowlands, end up being great, but after shitty diablo 3,and direction wow has taken since mop(both gameplay and lore wise), I feel like having any kind of expectations would just be foolish.
LOL, Luke has survivor's remorse. He should sue Blizzard for PTSD.
Actually yes
So, it was 6 months for SUSPICION of using third party software, seems ... unreasonable.
It's like your getting insta jailed for a crime which u haven't commited and the best thing is that you can't even appeal the crime, it's really guilty until proven innocent without the means to really prove it because they don't listen to you anyways.
There are so many things which are fundamentally wrong.
They just did this to my husband and we can’t get no answers or anything. They just gave him a warring on his Appel that they will close his account now if he keeps sending in appeals.
@dayik you're quick.
@dayik bruh
*Luke then gets banned for playing Warcraft 3: Reforged*
Who care? W3 is shit
@@tuf-tuframsesrecord2783 No, WC3 isn't shit. WC3 Reforged is shit.
More like Warcraft 3: Regorged
@@UghieYucky Warcraft 3: Refunded
@@GuardianTactician WC3 became shit because of reforged lol. I can imagine the original wc3 update was a greedy bigwigs idead to prevent people from not spending money and just playing the original game instead of buying the reforged.
I got rid of Blizzard during the China incident. I should have gotten rid of them long before.
"Doing literally nothing wrong used to be a permaban"
I had the exact same experience. Boycott for life, never again will I be fooled by Activision
They are good now
I’ve seen it around. My temptation is just call them Activision, to preserve the memory Blizzard.
Activision don t care about you and community
Blizz took their offer in the first place, IMO they signed their own death warrant and got what they deserved.
The fact that everything before this was so horrible with Luke, along with everything else Blizzard has done I refuse to spend money anymore on their products. Thank god Path of Exile exists and Torchlight 3 is coming out soon....
After giving PoE a try, I consider Diablo 3 and its expansion the worst video game purchases I've made so far.
@@youdonegoofed hell try grim dawn, its like diablo 2 in 3d rather than that piece of trash diablo 3
Torchlight 3 is such a godsend!, it's almost like the universe itself is trying to recorrect!. Did not see that coming. But its gonna be amazing with a good hack n slash with offline mode and modding support and premium! you pay and you get EVERYTHING! . It's so unreal, are we dead or in the twilight zone ?!?!?
@@youdonegoofed After giving PoE a try, I took one look at the skill tree and Alt+F4'd
@@imadecoy. weak.
We used to permanently ban you for no reason. Now it's just a temporary ban.
This sounds exactly like the blizzard that I've dealt with and why I no longer use their service.
I mean, Blizzard absolutely did use to perma ban people left and right, sure if the ban was unwarranted you could try to get the account back, but any breach they found out was an absolute perma ban, no appeals, never goes down
I've had to rebuy Diablo 2 like 4 times ^^'
@@RancorSnp and you let a company make you buy their game 4 times?
I was actually referring to my experience with their customer service when there was no route to their servers. They ended up blaming my ISP and I had no way of downloading a game that I paid for.
@@cccircuit8296 You know how in a dnd campaign there is that one player who keeps stealing from the party, and when they finally in universe notice the thief, kill his character off and then he decides to make an even better thief and not get caught next time?
That was me as a kid, I was exploiting way too hard for my own good, so I had no way to appeal against the ban, and since these were permanent my only choices were to buy the game or stop playing it
What actually put the end to my cycle was an account theft, you know it's a whole different thing when you bend the rules a little and the devs slap you for it, and when you log in to your account only to notice someone else stole all of your items, never played d2 online again (and let's be honest serves me right ^^')
6 months is close to been permanent for a suspected cheating (be nice to know what they call they think your cheating)
This just proves even more how shitty Blizzard is. They are lacking in literally every way and continue to go downward. Their company lost me years ago and I'm glad because I see how much worse they are getting.
Their hiring practices has been horrible the last 5+ years. I'll let you figure you out why.
I unsubbed my WoW classic with the reason being "UNBAN LUKE" :D
@Space Roamer plant.
Being Unbanned Guilt - Like "Surviver Guilt" :)
I actually cancelled my subscription yesterday for many reasons, but learning how Blizzard now treats people; now that was the straw.
Thanks for the update, I have just resubmitted another ticket requesting senior GM to check my permanent bans. Previous emails from them were almost all copy/paste
It's like the court sending you to jail and says "i suspect that you're a murderer. 10 years in jail."
And be grateful, they used to have the death penalty.
Luke, now that you got your account back, it's time to stop playing the game and paying!
This just sums up blizzard customer service perfectly right now. Glad at least you got something sorted
I made a forum post about your case. They deleted it and blocked my account from posting for a day.
Typical Blizzard. Censor any bad PR. Release crap games.
I'm very happy to hear you got unbanned , I'm currently fighting for my account and the communication has been exactly the same as Luke's , barely giving me any info on why ive been banned and refuse to tell me , it is so ridiculous
Why do you want to be un-banned? Surly you aren't actually considering playing a Blizz game and giving them more money?
I believe there is a term for people who run back to their abuser with open arms.
I'd try leveraging Luke's case with them as an example of a player being given details about their ban leading to it being overturned, demand details about your ban explaining how completely & utterly unfair it is for them to do so in Luke's case due to his popularity while not giving any other player that same chance.
@@Sevicify That's a good idea , i added that to my ticket , they have been really taking their time answering, i only get a reply every 4-6 days after submitting
I feel sorry for people who haven't quit blizzard years ago like I did.
This same thing happened to me with Final Fantasy XI when I was playing on Xbox 360 over satellite internet. They thought I was using a speed hack, and I kept telling them I’m on Xbox and that makes no sense. They just kept telling me the GM that banned me had evidence, and once his ruling is made, it’s final and nothing is going to change.
You’d be surprised how trigger happy some of the employees get about their policies. People like abusing authority, and when they have the satisfaction of knowing their decision is absolute, it just makes matters worse. People justify it because it’s a very small minority that are impacted, and a small minority of those that aren’t actually guilty, and that makes it worth it in the grand scheme of things in their eyes... but it’s not right that people just treat you like shit and won’t even review the case, or escalate it if there isn’t real evidence.
Exact same thing happened to me, height of Warlords of Draenor, couldn't have been loving the game any harder, get banned mid raid on an account I'd had since the closed beta of wow vanilla, my character in the game had become a huge part of me and his name filtered into other aspects of my life and the perma ban with no warnings or explanation was devastating. I couldnt get back into the game again and because of that I drifted away from more then a dozen really good friends Id made over 10+ years and really struggled with gaming for enjoyment again for a while which was my main hobby since I was 10.
Oh my God thank you for the direct link to the stream this came from. Because some people post a link to their channel rather than the actual video!
The funniest part of it all, when Luke got banned, the WoW community was blaming him....
yeah cos those who got false flagged are not around anymore to counter those who never got flagged.
Sheep gotta sheep.
My account was banned a few yrs back and i had been playing for near a decade. no reason whatsoever. Never touching a blizzard game again. Lost a lifelong customer. Thousands of hrs into my WoW characters gone
A hollow victory, but at least you got unbanned lol.
Congratulations, you may now proceed to give them $14.99 to continue playing
Few minutes ago i uninstalled Blizzard app and never install it back and never buy any of their games.
I played the original StarCraft, a bit of Warcraft 3, and Overwatch. I had the Blizzard App installed so I could play SC2 at some point but it's been years, probably not going to happen at this point so just uninstalled after all this crap.
Just boycott fucking blizard Activision
Same after this story.
I wouldn't go back to them even if they decided to unbanned me. This whole experience is enough to stay away from Blizzard.
Well, that wasn't surprising. I've worked as a support agent for around 3 years in multiple globally known and highly competitive games (one of em a very known MOBA) so I do have a bit of experience on what happens behind the scenes. In the trade, your case is usually referred as a false positive and rarely a ban is lifted (unless it's something affecting hundreds or thousands of players and it's obvious that it's not a cheat or of course, it's too hot to handle like a famous YT personality). As far as I know, in Europe (can't speak for North America but I guess similar stuff applies) Blizzard does its support in-house and brings a number of outsourced employees in with limited time contracts, at least those were the ads I've seen popping around there (Ireland) and also that's what I've heard from an ex-colleague who was outsource in Blizzard. I will try to share a small overview of how things generally tend to work behind the scenes so you can get an idea why support most of the times is, well... lame.
Game companies tend to outsource their game support to the usual "call center style" corporations which in result the quality will drop in favor of quantity or better said 'KPIs" (Key Performance Indicator), you know... your usual performance stats, number of tickets resolved per hour and of course survey score. Also, to keep the cost down game companies will sign with call centers in "cheap" labor countries, therefore game support agent salaries are mostly low which I guess kinda affects ones willingness to perform.
When it comes to game support, call centers will aim to hire players/gamers which will make it easier to connect with the players contacting them, however that won't make any difference in the long run as corporate stuff kicks in, numbers over logic or proper result. Technically speaking, the call center that has the contract, will do whatever possible to keep the contract and bring the desired results to the game company so the money can keep flowing. In simpler words, management will treat game support agents with the whip and stick to keep them numbers growing and growing and as long as this looks good in paper, nothing else matters.
As mentioned above, every agent has to solve an X amount of tickets per hour (depending on policies, usually replies don't matter, for instance if you reply to 10 players to get additional info or whatever, this doesn't count as "work") while maintaining a target score regarding surveys. Imagine a 5 star rating system, in most cases anything less than a 5, will drop your score. No matter how player focused an agent might be, he will be forced to stop caring about any ticket in order to achieve said numbers, therefore this is where premade templates kick in, investigation of suspension cases completely ignored and so on. It's kinda difficult to be player focused and do a proper job when the manager only cares about solving 100+ tickets and also have a satisfaction rate over 80% by bullshiting your way through every ticket following specific guidelines.
Then, there is also the communication part between game company and outsourced support agents in the call center. In some cases there is none, changes might happen in the game or whatever service the game might be offering affecting players and support agents might not even be aware of that until tickets start flooding. Therefore the support experience will be poor.
Regarding bans, suspensions, most of the times an outsourced agent has 0 power. Usually there is a log on the banned account stating type of ban, "ban for toxicity, ban for unauthorized third party software use or whatever" and his job will be to relay that info. Nothing more nothing else and by the end of day, the agent might be a bit of a dick as thousands of tickets flow in claiming "I did nothing wrong, unban me".
Hopefully this give a small overview of things and yeah, I tried to keep that short!
I'm really happy you got this sorted out and you are able to play with your family again. But it's awful that other people who aren't big youtubers will never get help like this.
I got a WoW ad before this video.
If you want to play WoW without giving Blizzard money, check out private servers. They are really polished and thousands of people play there.
can we ban blizzard from our hearts?
Another reason not to give blizzard another dime.
Getting rid of 800 employees for no reason other than greed was always going to compromise their already piss poor customer service
greed? no, if the company can run without them then that proves their job was unnecessary. 800 people even at part time is probably well over a million per year if not millions. wouldn't you cut down on bills you dont need? in a companys case bills just happen to be people.
now the fact a CEO got a raise equal to the amount they cut, yeah thats shitty. super shitty, wont deny that at all.
@@bradhaines3142 That's so untrue. Cutting those people out reduced the quality of the customer service, they also got rid of all the PR for E-Sport and they even took people from dev teams to go to pr and reverse... they fucked up big time
@Brad Haines soo, first you try to start a conflict by defending the company only to immediately turn your coat to agree with what karehaqt said in the first place?? horny for some quick drama eh? :)
@@Listener113377 no. as a business i agree with what they did, it makes sense. but what they did with the money they saved is the issue. like i said the fact the company is still fine without those people proves it was fine to get rid of them.
@@bradhaines3142 wait wait wait wait, they are not fine. They are nowhere near "fine" they have messed up over and over again. And the sacking wasn't justified when the money just switched pockets instead of adding to investments into the company. (which it almost never does anyway, most often it lands in the pockets of shareholders)
Because of that they lost talent to keep up the quality of their services which led to dissatisfaction amongs their customers.
Just look at all the flame they are getting from every direction and it's not just from 10 people but from a preeeetty huge chunk of their customer base.
Blizzard (rip) the real one led by chris metzen and the other guy whom i cba to look up rn, made a thousand times better job keeping their customers happy.
it's funny how some people seem to think that in order for a business to be successful, they have to go the narrowminded greedy path.
But history proves otherwise and so will the future, while decisions based on numbers and greed can give an initial boost, this kind of behavior almost always leads to ruin in the long run, because people will not tolerate arrogant behavior forever.
It's a twisted world we live in when shareholders are deemed more worth than customers, i say this because i see so many businesses kissing ass to their shareholders (or CEO) just to give them a few extra percent profit every year at the expense of customer ratings. like trying to twirl a wet cloth for a few more drops of water or blowing just alittlebit more air into a balloon instead of trying to stay on a healthy level between company and customers.
I deleted my battle.net account about a year ago and I have absolutely no regrets.
Your experience is exactly why I don't play the game. I was banned for asking for an in game loan...
Rather than begging for gold off of other people... you should earn it yourself anyways.
Not disagreeing, it would have been nice to make some friends along the way though.
@@SparklySpencer I am still playing classic and I started in August. I have made a ton of new friends along the way
Glad you feel like this. I feel bad for anyone else stuck in this situation.
Imagine your customer service being so utterly trash that they just ban people for the possibility that someone might have been doing something that could have been cheating, maybe.
I don't understand why Luke won't go into details of what the Blizzard rep said.
WOW, a 6 month ban because of a hunch ! well that's a first
Nahhh it's not a first for blizzard, they are just money grabbers and assholes that are not afraid to help dictatures to oppress people only for the moneys
No...not even close to a first. Blizzard does this all the time to get people to repurchase games.
The company is corrupt to its core. Need proof...WC3R is all you need.
@@mr.hostility8970 Yeah I've abandoned all hope when it comes to Blizz (the last straw was Blizzcon 2018) but i didn't know that this was something that is happening with bans and account suspensions !
Nice done Blizzard. How about to unban those other millions you misbanned?
Imagine if the "third party software" they detected was the Battle.net Launcher.
What an ironic they cruel test of fate that would of been!
Why do they even detect what software people are using on their computers. This is spying, and it probably is illegal.
@@scratchy996 it isn't illegal, you agree to it in the license agreement.
That doesn't mean it's legal, especially in some European countries.
@@TheArilin yes it means.
@@scratchy996 can you guess why they detect it? Or do you want a cheating filled game?
Today: Luke and LMG ban blizzard
I will return to Blizzard games when they become a stand-alone company again OR get bought by Nintendo or Microsoft.
Microsoft might not be good, they'll get attached to their universal platform which is buggy and slow.
@@lowkey276 But they have MONEY! Nothing good ever seems to last forever...
Luke has a very valid point. It makes me think how many people caught a ban and just had to sit and take it because they didn't have the reach that he does. I imagine several thousand people, at least.
Lol, because wow is 50% chines gold farmers 48% bots and 2% peoole playing the game
Not true. Herod the server I am on in WoW Classic has literally thousands of people still playing the game. When tuesday comes the raids resets later on in the evening there is hundreds of guys standing around in Orgrimmar just to get ONY buff. This is ONE server out of tons of them.
Yea, I'm in the same spot and it really make me upset. Not giving detail and not being able to discuss sucks. Blizzard became total evil.
Linus has more subs than WoW. Just sayin
Every sub is paying roughly $15 per month for wow though... compared to free. Hardly a comparison on your behalf.
@@bsho7450 Shill harder. You're not even trying!
@@mr.hostility8970 what? The sub system is completely different. That's my point.
Blizzard is no more. It affects PR too.
This is one perfect example of why when we ALL come together change can happen...
VOTE, PLEASE, the more of us that turn out to vote, the more likely we will get the outcomes we seek!
Lul, i had a similar experience during Legion last year. Got banned 6 months for "unauthorized programs" and i spammed them, opened tickets and appealed tickets and everything. But i got nowhere with them. At one point one dude on the live chat admitted that it's possible i was hacked (because my account had apparently been attempted to be accessed from China or smth) but their stance on my 6 month ban stood.
I am happy for you. Same thing happened to me more than a year ago with Valve. I own a 8 years-old account on Steam with more than 100 games and purchases worth of hundreds of Euros and someone briefly hacked my account once I was on a week-long Holiday during December 2018. I immediately got the info about it and terminated the threat as soon as I sat to a computer, but sadly the attacker managed to get the account banned in the meantime in PUBG and CS:GO (the whole thing lasted less than a day).
I then tried to solve the situation with the developers, presented them with all the documentation and guys from Bluehole understood the situation and lifted the ban. To this day, I have sent couple messages to Valve support regarding the issue and they unfortunately they never bothered to answer. Sadder issue is the fact, that last year CS:GO went free to play and I still could just easily start a new account. However, that would be admitting loss from my side. The sad part of this is just the lack of conversation. To this day I still play many more games on the account (over 550 hours on Rocket League), bought more new products (incl. Witcher or PES 2020) and yet I still don't get an answer from the big guy.
Luke is like Johnny Depp. Blizzard beat the shit out of him.
Treatment like this is another reason why I don't want to give them my money.
i talked to them on the phone when I had an issue with my accounts on overwatch. my overwatch lisence had been removed on two accounts, and i asked them why. Turns out it wasnt them but humble, the guy on the phone was really nice and reminded me of some of my friends. He looked into it for me and was nothing but polite. I suppose that might be because I'm EU, and it seemes like eastern europeans are the ones on blizzards customer service on phone. They tend to be very nice, so yeah. I've not had any issue, but it might also be because I've never had any warnings on any of my accounts before. I hope Blizzard fixes their system soon and threats people who spend money on their games better.
hey guys i have similar issues and thy just keeping sending me automated responses from customer support. What to do?
I'm glad you got resolution. It really is time for Blizzard to do a 100% full re-evaluation of their customer service.
I had an encounter with GMs via the ticket system and they were very curt, and even condescending. I'm also a 25+ year loyal customer of Blizzard products.
I still refuse to purchase any blizzard products
It is truly sad that this is not the first time this happened and they still haven't changed anything about the process.
Good to hear that it got resolved, but given the way it was handled, I'm probably better off banning Activision products.
Blizzard turned into a despicable company. I grieve for them...
Luke, please have someone do an interview with blizzard PR about what they have been doing the past year and how they plan on fixing it.
This just happened to me... Made a ticket and will call/chat tomorrow, but flabbergastet they toss out bans for nothing... 6 months ban, 2 days after paying a 6 month sub... WTF.
Oh, yay, you're unbanned! Let's all go back to supporting Blizzard! Yeah, nope!
This happened to me once in Diablo 3. I got banned for using a "3rd party app" which i never used any 3rd party app. After contacting them they unbanned me after getting "More information" It felt weird, because they never explained what set this off.
I won't ever touch Blizzard again shame really I was a big Starcraft Fan from way back.
Yeah, Blizzard definitely hired Jagex customer services...."ban ban, ban, ban, oh you're popular on the internet? Unban, ban, ban, ban"
Ngl, I'd have just found a new game to play with family and vocally denounced Blizzard at every opportunity.
When are we going to launch a class action lawsuit against Blizzard for this crap? They KEEP DOING THIS. I made a youtube video about being banned for Abuse of the Economy even though I too was innocent. Blizzard is out of control.
Luke is probably the nicest person in LMG almost as nice as Dennis
Could you imagine how many people this happens to that don't have a platform to bring attention to it? Yikes Blizzard.
My brother purchased a game from blizzard. He has tried to play the game numerous times and the game keeps telling him he hasn't bought it. He hasn't got any response from Blizzard
One year later, i'm sure he wouldn't mind being banned again
Banned for suspicion.
Guilty until proven innocent.
.... Not surprised.
The customer service was very hit or miss for wow. I remember a a mod helping me, Ended up with me reinstalling everything and the bug still wasn't fixed and I got a warning for trolling a mod. The very next patch fixed the issue I complained about.
I also had a guild mate who pissed off a someone on a server then switching to another server where that guy happened to be a mod. So he would randomly kill my guild mate. It would have zero combat log interaction or even notice his death. He would be in the middle of the raid and just fall over dead.... as a priest.
The word you were looking for is empathy.
this not only happens in blizzard but in ubisoft as well.
game companies check for mistakes only when someone with a big audience gets banned. cause they know that it could negatively affect the game's popularity
As a person who was banned for 6 months for zero reason... I hope they revisit the PR and make it a better experience.
Saving this to reference everytime someone says that "Blizzard bans are always justified"
Many of those people are blizzard employees shilling the forums.
I got banned in wow. made a ticket saying how BS it was and the reply was pretty much "yeah, it was an accident" like wtf
Security through obscurity doesn't actually help.
It's generally only a way to cover some need to meet some bureaucratic metrics and to sow righteous complaints. Companies typically use that as a work-avoidance method instead of using real security.
Yes it helps. There are many instances where security through obscurity is a big contributing factor to preserve the game integrity and buy time against hackers.
What is more heartbreaking is that Activision was born from the abuse the creators working at Atari suffered (creating hits for them and not receiving any credit or royalties)
Now Activision has turned into the monstruos corporation that it escaped from once.
Its getting better though, they removed supply drops from COD and all DLC Is free when they didnt have any reason yo do it, I think Blizzard is digging themselves in.
Step 1 to improving their customer service: don't ban people based on a hunch and nothing else.
So I got a 6 month ban and got the same responses. It was clearly algorithmic because what I was going could have looked like botting. I work from home and my role has been super lax. Pretty much I just chat with my team all day and take 1 or 2 quick calls. So I passed the mindlessly fishing to try to make gold for my epic mount. The thing is I was actively engaged in guild chat the whole time so with a little bit of real investigation, they would have found I wasn’t botting. I’m not returning. Mostly because I missed out on the progression I wanted to experience.
I was banned from APB: Reloaded for using a "third party program." It took a couple months, but I finally figured out that a program I had downloaded to skip adds on Spotify called "Blockify" was creating false positives. I submitted the ticket to the anti-cheat service APB used, and was unbanned about a month later. It's possible, but it takes a lot of effort to figure it out.
Digital Extreme's customer support is equally bad. They suspended my Warframe account for "violating the TOS" and when I pestered them enough they said I had "an amount" of platinum that had been identified as fraudulent. They didn't say I had generated bad platinum, just that some of the platinum I had was bad. So I got traded some "bad" currency in a trade without knowing it and it got my account flagged and suspended.
The suspension was never lifted and customer support refuses to talk about it beyond telling me I can make a new account and "be wary" while trading.
I removed their launcher a while back. If you want to feel bad about something, feel bad about actively choosing to support them still.
I have a friend who got phantom banned and our whole group ended up leaving wow as a result.