Wow. I inherited a 2009 Lexus RX350 and have been supremely less than impressed with the engineering and placement of items. This absolutely takes the cake, though. It's ridiculous to bury something like this. Lexus engineers should be ashamed, honestly.
I really want to thank you for making this video. I would not have attempted the repair without it. just got my amplifier back from OEM auto audio today via UPS 02-03-23 and reinstalled and it works! It truly is incredible that Lexus would design Its sound system like this. The amp belongs under the passenger dashboard, not crammed under layers of trunk covering, plastic molding, requiring spare tire removal, removal of ten machine nuts in 10 and 12 mm sizes , a dozen plastic snaps plus prying reinforcing spanning bridges to repair. Joe at OEM is a class act, and a really smooth operation for arranging for the UPS shipping, prompt repair, and returning it. Very rare to see this kind of hassle free service.
That looks huge...there's no way that would fit in the dashboard. I believe Lexus engineers know better than you when it comes to placement and they have a good reason for placement.
@@jasonsims007 You are very naive if you think that engineers know exactly what they are doing in advance and plan it all along. My three brothers are mechanical engineers Ford, Chrysler , General Dynamics. You would not believe the horror storiesI’ve heard. But admittedly, as a MD, thus beyond my expertise. I guess part of the design consideration may be the probability of failure vs effort to remedy the situation.
This video was so helpful. I think I found a way to reduce the number of steps to get the amp out. At least for the Mark Levinson version. I instead of taking it our with the brackets I took the 4 screws holding the amp the the left and right bracket. you can get to 3 of the 4 boltss from the trunk without removing the bolts for the cross member (spans the width of the car) and the bolts for the cross member that is over the rear passenger wheel. To get to the last screw you follow the video to where you take off the rear passenger side trim and move the seat forward... then you can get a wrench in there to remove the last bolt. Then unplug the wires and pull out through the trunk side.
I havea2014 and had no idea there was a dang amp installed factory! Impressive! I’d like to add more bass possible a second amp but will need to look at how to integrate these pieces of components. Great video!
Do you have a video to fix the microphone? Everything else works but the microphone does not pick up any sound. Diagnosis menu shows all is ok but microphone test doesn’t record any sound so I know that’s the issue. Would love a video or steps to find/fix.
Good question, sounds like a different problem. I would contact the stereo repair company that we link in the description and see if they have any suggestions.
Lexus how do you F up a radio, and to add insult to injury make it so complex and difficult to repair? This radio problem is pervasive. I have a Lexus 2010 RX 350. Tried replacing the 7.5 A fuse at slot #4 on the drivers side fuse box but the fuse was good. Ugh so it was the amp. When I turn on the car, I get an initial audio “clunk,” but otherwise the radio controls are dead- exactly as you describe and no sound. And by the way, getting at the fuse box under the driver’s side dash was a royal PIA to access . I had to remove screws with a Philips screw driver to remove a panel to get access. Not what is portrayed on the quick fix fuse replacement how-to- videos or in the owner’s manual. Bought a pack of push pin fasteners from Amazon for my engine coverings. These are different than the simple push pins you describe except for the last three. My experience from the engine cover fasteners is that once you pry them out, they are ruined and have to be replaced. But thanks for one of the most concise well organized videos out there with attention to detail and camera view. Btw, how much did OEM Audio charge for the repair vs the cost of a brand new amp…. If you can find one?
@H Zilla I was surprised how difficult it was to get the amp out, hopefully the video helps! Replacing the push pins is a good idea! I believe OEM Auto Audio charges around $300 and that includes shipping both ways. I did not price out a new unit, but I’m sure it is MUCH more expensive.
My lexus has the similar problem. But my Bluetooth is automatically connected so whenever I play music on the phone it works. But stereo and menu buttons are unresponsive. Tried disconnecting the battery but doesn't help.
good video, but oem auto audio wants $800 to repair amp only or the whole system. That's insane. Other vendors want between $199 to $600 to repair amp. Love my Lexus ES350 but $800 is insane.
Sorry to hear that the amp did not fix the issue. I would contact the company that we had rebuild our amp and see if they have any other ideas. Their link is in the description
I have the exact same symptoms but recently the audio came back on for a couple days and when I removed items from the cargo area it went away again.. Am I experience a bad amp because its giving the feeling of bad wiring or ground.. idk how these amps work as for signal sensing and such.. kinda hesitant to send the amp for repair if it isn't the issue..
Mine is doing the same thing. After a month of no radio response and now taking out and checking receiver connections it started working intermittently. But it makes a popping sound when cranked if it isn't going to work. If it is going to work it just starts playing music. There is a brown connection in the trunk and if we disconnect and reconnect that and then restart it works. Then all of a sudden it doesn't work again after a few cranks. So I assumed short. But do you think this could be amp going bad also?
That amp could have easily fit in one of the spare tire extra compartments and be a 5min job. Poor design Lexus. Everything on a car, should be designed, to be replaced easily.
Sounds like it could be an issue with the head unit itself. I would reach out to the company that we used to fix our amp and see if they have any ideas.
Did you ever fix this!? I have the same problem. Toggle doesn't work and no sound. Display still turns on. It has happened intermittently over the last few years but after turning car back on and off it always started working again. Not this time. :/
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Wow. I inherited a 2009 Lexus RX350 and have been supremely less than impressed with the engineering and placement of items. This absolutely takes the cake, though. It's ridiculous to bury something like this. Lexus engineers should be ashamed, honestly.
I really want to thank you for making this video. I would not have attempted the repair without it. just got my amplifier back from OEM auto audio today via UPS 02-03-23 and reinstalled and it works! It truly is incredible that Lexus would design Its sound system like this. The amp belongs under the passenger dashboard, not crammed under layers of trunk covering, plastic molding, requiring spare tire removal, removal of ten machine nuts in 10 and 12 mm sizes , a dozen plastic snaps plus prying reinforcing spanning bridges to repair.
Joe at OEM is a class act, and a really smooth operation for arranging for the UPS shipping, prompt repair, and returning it.
Very rare to see this kind of hassle free service.
@H Zilla Glad you had a great experience!
That looks huge...there's no way that would fit in the dashboard. I believe Lexus engineers know better than you when it comes to placement and they have a good reason for placement.
@@jasonsims007 You are very naive if you think that engineers know exactly what they are doing in advance and plan it all along. My three brothers are mechanical engineers Ford, Chrysler , General Dynamics. You would not believe the horror storiesI’ve heard. But admittedly, as a MD, thus beyond my expertise. I guess part of the design consideration may be the probability of failure vs effort to remedy the situation.
th-cam.com/video/W_-W6Mc3Wns/w-d-xo.htmlfeature=shared
This is a very good video. I would definitely operational check the stereo system before burying the Amp back under all that stuff.
This video was so helpful. I think I found a way to reduce the number of steps to get the amp out. At least for the Mark Levinson version. I instead of taking it our with the brackets I took the 4 screws holding the amp the the left and right bracket. you can get to 3 of the 4 boltss from the trunk without removing the bolts for the cross member (spans the width of the car) and the bolts for the cross member that is over the rear passenger wheel. To get to the last screw you follow the video to where you take off the rear passenger side trim and move the seat forward... then you can get a wrench in there to remove the last bolt. Then unplug the wires and pull out through the trunk side.
Great video. Wouldn’t have tackled this myself without it. Amp replaced. Back in action!
Mine just went out did you bought refurbished or sent in the amp?
I got one used from a junkyard $265. Dealer wanted $950.
@@SonnyVu-d8n I bought a used one from a junkyard
Thank you for this video. I am experiencing this problem, and it helped me understand what happened to cause the problem!
I havea2014 and had no idea there was a dang amp installed factory! Impressive! I’d like to add more bass possible a second amp but will need to look at how to integrate these pieces of components. Great video!
thanks for your video,,with your instructions to the letter,,i think i can do it blind folded....awesome,,,
this seems like a common lexus problem. my 2015 lexus is350 audio just stopped working a few days ago
Same issue 2 days ago on my 2014 is250
Any solutions ? Mines been out for about 6 months lol
Most likely the amp
This why I’m here 😂
Do you have a video to fix the microphone? Everything else works but the microphone does not pick up any sound. Diagnosis menu shows all is ok but microphone test doesn’t record any sound so I know that’s the issue. Would love a video or steps to find/fix.
how did you know for sure it was the amplifier? and not something else? I have the same problem. Radio starts up but no sound
What if all works from the steering wheel, but none of the buttons work from the stereo?
Good question, sounds like a different problem. I would contact the stereo repair company that we link in the description and see if they have any suggestions.
Lexus how do you F up a radio, and to add insult to injury make it so complex and difficult to repair? This radio problem is pervasive. I have a Lexus 2010 RX 350. Tried replacing the 7.5 A fuse at slot #4 on the drivers side fuse box but the fuse was good. Ugh so it was the amp. When I turn on the car, I get an initial audio “clunk,” but otherwise the radio controls are dead- exactly as you describe and no sound. And by the way, getting at the fuse box under the driver’s side dash was a royal PIA to access . I had to remove screws with a Philips screw driver to remove a panel to get access. Not what is portrayed on the quick fix fuse replacement how-to- videos or in the owner’s manual.
Bought a pack of push pin fasteners from Amazon for my engine coverings. These are different than the simple push pins you describe except for the last three. My experience from the engine cover fasteners is that once you pry them out, they are ruined and have to be replaced. But thanks for one of the most concise well organized videos out there with attention to detail and camera view. Btw, how much did OEM Audio charge for the repair vs the cost of a brand new amp…. If you can find one?
@H Zilla I was surprised how difficult it was to get the amp out, hopefully the video helps! Replacing the push pins is a good idea! I believe OEM Auto Audio charges around $300 and that includes shipping both ways. I did not price out a new unit, but I’m sure it is MUCH more expensive.
The radio as he said was built by Pioneer not LEXUS. Lexus/Toyota specifies the specs for Pioneer to build.
Nice video, thanks for doing this
Great video..
My lexus has the similar problem. But my Bluetooth is automatically connected so whenever I play music on the phone it works. But stereo and menu buttons are unresponsive. Tried disconnecting the battery but doesn't help.
Great Video .. Just wanted to ask . would removing the whole back seat will be enough to remove the Amp?
No, you need to remove the support brace like shown in the video.
good video, but oem auto audio wants $800 to repair amp only or the whole system. That's insane. Other vendors want between $199 to $600 to repair amp. Love my Lexus ES350 but $800 is insane.
Wow, sounds like the price went up!
Thanks so much ❤❤
Just name it the "Removing or Dismantling Amplifier"
it has nothing to do with repair
Yeah, I thought the video would show how to FIX it. Does anyone know what's the exact issue with the amp? And what needs to done to fix it?
Much appreciated
What else do I need to try out
I am getting the same issues, change the amp didn't fix it any suggestions
Sorry to hear that the amp did not fix the issue. I would contact the company that we had rebuild our amp and see if they have any other ideas. Their link is in the description
Worst cars in the world as far as sound is concerned; thousands of Lexus owners with NO SOUND AT ALL!!!!! what POSs
I have 2015 rx 350 i get no audio, bluetooth, and maps other then it mapping where i currently am. fuses seem okay is it still the amplifer?
@carl Krockenberger No audio sounds like the amp, but I’m not sure about the map issue. Perhaps you have more than 1 problem?
I have a 15 Lexus is250 mine is no audio, Bluetooth nd can’t connect my usb to stereo
I have the exact same symptoms but recently the audio came back on for a couple days and when I removed items from the cargo area it went away again.. Am I experience a bad amp because its giving the feeling of bad wiring or ground.. idk how these amps work as for signal sensing and such.. kinda hesitant to send the amp for repair if it isn't the issue..
My guess is that you are at the early stages of a failed amp. Does it ever make popping noises through the speakers?
@@SuburbanRanch none what so ever.. just either it has sound or not..
That definitely one of the symptoms of a failed amp. My guess is that there is a decent chance it is the amp.
Mine is doing the same thing. After a month of no radio response and now taking out and checking receiver connections it started working intermittently. But it makes a popping sound when cranked if it isn't going to work. If it is going to work it just starts playing music. There is a brown connection in the trunk and if we disconnect and reconnect that and then restart it works. Then all of a sudden it doesn't work again after a few cranks. So I assumed short. But do you think this could be amp going bad also?
@@SuburbanRanchmine did the popping sound once. Sound works intermittently since. Thoughts?
That amp could have easily fit in one of the spare tire extra compartments and be a 5min job. Poor design Lexus. Everything on a car, should be designed, to be replaced easily.
All that to replace the Amp
My is not working
@10:06 Send it in to get repaired for $800
Excellent video. Now for a question: My radio has no sound and also the toggle isn’t working. Would this be related to the amplifier?
What do you mean by toggle?
Should have been more specific. The toggle for the onscreen display, which is located on the center console.
Sounds like it could be an issue with the head unit itself. I would reach out to the company that we used to fix our amp and see if they have any ideas.
Did you ever fix this!? I have the same problem. Toggle doesn't work and no sound. Display still turns on. It has happened intermittently over the last few years but after turning car back on and off it always started working again. Not this time. :/
What else do I need to try out