Large Language Models and Online Communities | Key Use Cases for Self-service Success

The use of Large Language Models can bring several benefits for online communities. From making it easier for community members to access and share valuable insights to assisting with community moderation by identifying and filtering out inappropriate or harmful content, these models can help enhance the user experience and foster engagement within the community.
But, it is worth noting that these models work best when used in conjunction with human moderation and engagement to ensure a balanced and inclusive online community experience. Carrie Melissa Jones, a Community Strategist, Researcher, and Founder of The CMJ Group discusses key considerations and use cases in detail.