I did it!!! Thank you....Took 2 hours as others have said. For me, i was not expecting iy to take so much force to remove the side leather rails. I had to really pull hard to get those out. I thought I was going to breack them, but eventually I got them out. The rest of yhe process was just luke the videos. I'm so happy I didn't have thrle dealer sell me a new unit. I also really appreciated the sense of accomplishment when I finished and it all worked perfectly!!!
Guys n Gals this works perfectly. I'm a independent used car dealer that handles very nice used cars. I have fought these screens for years. I actually would not buy one that had this problem because my local GM dealer wanted between $1000 and $1500 to fix. They even talked me into a $125 radio software update that they thought might fix the issue. The update did nothing to help. Came across these guys on TH-cam here and thought I would try it. Did it myself. Took around two hours as I wanted to recheck everything I did. Radio works perfect. Can't thank these guys enough. Also wanted to say my old screen looked perfect. No bubbling, no cracking or anything else. But it was going crazy every time I drove my 2017 escalade. Stop pulling your hair out and screaming at the radio. You can absolutely do this. My center chrome piece was very hard to come out. Stuck good at the bottom clips. Everything else popped right out . Calls these guys and order one. You will be happy. Thanks again guys. Just wanted to add I purchased the Dual screen kit.
You guys are the literal best!!! My husband and I just finished installing the new screen in my Escalade and what a difference!!! I'm so happy I found this fix before taking it to the stealer, uh dealership and being raked over the coals! :) Thank you 100 times over!!!
Thanks for providing not only an excellent product at a great price, but excellent video tutorials. Took me 2 hours, taking my time and pausing the videos as I went. Hardest part was getting the ignition trim section off, just took more effort than I thought it would need (2017 Escalade). Only other note is that I needed a Torx 15 bit for the 6 bolts holding the cover on the CUE unit, not a 7mm hex. I had one handy, but might be something to mention in the tool list for others.
Just finished replacing my CUE screen. Ordered the new dual screen, watched both videos a couple of times before attempting and they were right on. I appreciate you making the product and the how to videos. Thank you
Very good instructions. I did have a lot of problems removing the leather coated side with the start button in it. In the end i had to remove the panel under the steering wheel to get a grip firm enough to pull it out, but apart from that, this was a walk in the park and everything works like new. Thank you very much.
My 2017 Cadillac Escalade now has a beautiful and functional CUE screen! Today I watched both videos for this DYI project, even more again while working on it through to completion. Testing all functions before reassembly of dash trim. The great video and my past electronics background helped. 7mm screws on dash, but we’re not on the back side my unit itself, it had 3/32 Allen. THANK YOU CUESCREENS, we saved me $$$$, that otherwise would have gone to the dealer!
My Escalade has 62K miles and only recently did the failure become a problem. So I’ve had good luck with the original screen, I know many had failures with much less mileage.
AWESOME VIDEO! Got it installed and works perfectly. NO WAY to do this without the excellent video instructions. As said in other posts, watch the video a couple of times. Follow EXACTLY as he does, taking your time and rewinding often at touchy spots. About two hours, but you'll feel like you can turn in your application to Apple as an engineer when you're done.
Tooo me awhile lol to complete this install. Had some stripped screws and some things just didnt want to come out. This video is super helpful. Although it took me about 5 to 6 total hours because I didnt want to break anything, it works 100%.
Excellent video!!! Put the new screen in today with the help of an engine mechanic friend . Your step by step tutorial and high quality replacement screen made it easy and fun. There is a bit if a learning curve for a girly girl like me but proud to say it’s done and came out perfect ❤
Thank you so much. I followed your directions and they are perfect. Took me about 2 hours all together but it was exactly as you described. Looks and works like new. I am so happy with CueScreens!
(PICK THIS VIDEO!!!!) JUST FINISHED!!! Those who are unsure if you follow his steps directly its a peice of cake! Pause the video as needed and take your time. Its no rush! Took me a lil over 2 hours just because I wanted to go slow and take my time. At first glance disassembling all those parts seem caotic and difficult but its absolute easy if you follow these steps. CANT SAY THANKS ENOUGH!✊🏾
The leather console pieces will not budge! I have the pry tools (and physical strength), but I'm pulling on these sooo hard and they're not breaking loose. I'm afraid something is going to break with as much force as I'm using. Both the right and left side. Any ideas for me? Thanks!
Got the center console pieces popped off. Wife helped with prying as shown in the video while I grabbed the top forward section and pull rearward. It required A LOT of force to get these off but, thankfully, nothing broke. Thanks very much for this video.
I can't get the lower instrument panel to go back in. That big piece under the steering wheel. You can see the clip is lined up but it just will not budge. Is it because the ignition panel is in all the way already? Do I need to do the instrument panel first and then the ignition panel? its stuck but when looking in it, the clip is lined up. Can't put that tiny dash trim in (above the ignition panel) because the bottom panel isnt going all the way in
So on the escalades the dash knee piece and the side piece of the tunnel nest and interlock together. Make sure they are interlocked first. You will see the tabs and slots to align.
@@CUESCREENS thanks for your reply. I definitely heard the video say that several times but I thought they were lined up? I’ve just been driving with it loose. Got some more work im doing to the stereo this weekend so I’ll give it another shot. Thanks bro. One thing I’d like to mention is the ribbon cable that is shipped tucked in. When I carefully tried to get the cable to pop out, the top of the cable cracked. It still works but I figured based on how careful I was, this crack must have happened to many many people. Thankfully it works though. Other than that, I was able to do this all thanks to you guys. Really appreciate it.
Why they fix a rotten system on the audio of the very expensive escalade? It went off before the first 500klm. The agent refused to change it ,it is still off in my suv.
I replaced the screen on my 2015 this past weekend, it's working better than new, no lag on touchscreen. Plan on a couple of hours, it's not difficult, just a lot of screws.
any one else have an issue with cue buttons on sides staying lit after installing the replacement screen?….ive done the hard reset after instillation and replaced the h7 battery with a h7 agm but im running in to a problem with the cue lights staying on…any help is appreciated and no i didnt install any led brake lights as thats a common issue that causes it
@@CUESCREENS thanks for the reply you think the connector just isnt seated properly?…when i installed the new screen i didnt do a hard reset on the cue does that matter?…also my battery coincidently went out after instillation (5 year old battery) should i have done a hard reset after installing the battery?
@@xmodusoperandix The cue system has nothing to do with the buttons on the side, those are totally separate no need to reset. Just make sure the connector is fully seated and clicked into place
@@CUESCREENS the only reason i ask is because they wont turn off with out doing the hard reset…ive troubleshooted it 30-40mins they will stay on do a hard reset with cue and they turn off after about 10-15mins all of them are functioning properly but ill take it apart and double check
Watch the video- it clearly says to click the step 2 link to see the screen process. Also at the end. Also posting here for you :) th-cam.com/video/tZ-Vud7uK4M/w-d-xo.html
I did it!!! Thank you....Took 2 hours as others have said. For me, i was not expecting iy to take so much force to remove the side leather rails. I had to really pull hard to get those out. I thought I was going to breack them, but eventually I got them out. The rest of yhe process was just luke the videos. I'm so happy I didn't have thrle dealer sell me a new unit.
I also really appreciated the sense of accomplishment when I finished and it all worked perfectly!!!
Yes, it can take some force to remove the clips. Nice job!
Guys n Gals this works perfectly. I'm a independent used car dealer that handles very nice used cars. I have fought these screens for years. I actually would not buy one that had this problem because my local GM dealer wanted between $1000 and $1500 to fix. They even talked me into a $125 radio software update that they thought might fix the issue. The update did nothing to help. Came across these guys on TH-cam here and thought I would try it. Did it myself. Took around two hours as I wanted to recheck everything I did. Radio works perfect. Can't thank these guys enough. Also wanted to say my old screen looked perfect. No bubbling, no cracking or anything else. But it was going crazy every time I drove my 2017 escalade. Stop pulling your hair out and screaming at the radio. You can absolutely do this. My center chrome piece was very hard to come out. Stuck good at the bottom clips. Everything else popped right out . Calls these guys and order one. You will be happy. Thanks again guys. Just wanted to add I purchased the Dual screen kit.
Awesome nice job and thanks for the good ideas.
You guys are the literal best!!! My husband and I just finished installing the new screen in my Escalade and what a difference!!! I'm so happy I found this fix before taking it to the stealer, uh dealership and being raked over the coals! :) Thank you 100 times over!!!
Thanks for providing not only an excellent product at a great price, but excellent video tutorials.
Took me 2 hours, taking my time and pausing the videos as I went. Hardest part was getting the ignition trim section off, just took more effort than I thought it would need (2017 Escalade).
Only other note is that I needed a Torx 15 bit for the 6 bolts holding the cover on the CUE unit, not a 7mm hex. I had one handy, but might be something to mention in the tool list for others.
Just finished replacing my CUE screen. Ordered the new dual screen, watched both videos a couple of times before attempting and they were right on. I appreciate you making the product and the how to videos. Thank you
new dual screen? what year escalade?
@@josec.arreguin7171 2015
I bought a replacement screen on Amazon. Your video saved me $1400 that the dealer wanted to replace the screen. Very helpful
I think GM should replace it free of charge to all the clients..
You right about that
Best fact/comment ever
I agree, should be a recall!
I concur, and trying to do it myself I’m stuck removing the ignition panel and it’s breaking my heart
Completely agree. Such crap
It works!!!! Thank you for this!!! I did it on my 2016 Escalade and it works like new again. Wife is happy!
Very good instructions. I did have a lot of problems removing the leather coated side with the start button in it. In the end i had to remove the panel under the steering wheel to get a grip firm enough to pull it out, but apart from that, this was a walk in the park and everything works like new. Thank you very much.
Yes, sometimes the escalade side panels get sticky and have to use a lot of force to get the clips to release.
My 2017 Cadillac Escalade now has a beautiful and functional CUE screen! Today I watched both videos for this DYI project, even more again while working on it through to completion. Testing all functions before reassembly of dash trim. The great video and my past electronics background helped. 7mm screws on dash, but we’re not on the back side my unit itself, it had 3/32 Allen. THANK YOU CUESCREENS, we saved me $$$$, that otherwise would have gone to the dealer!
My Escalade has 62K miles and only recently did the failure become a problem. So I’ve had good luck with the original screen, I know many had failures with much less mileage.
AWESOME VIDEO! Got it installed and works perfectly. NO WAY to do this without the excellent video instructions. As said in other posts, watch the video a couple of times. Follow EXACTLY as he does, taking your time and rewinding often at touchy spots. About two hours, but you'll feel like you can turn in your application to Apple as an engineer when you're done.
Nice job
Thanks I used this video to replace my whole cue system .
I DON'T KNOW YOU GUYS, HOWEVER MUCH LOVE. YOU SAVED ME MUCHO DINERO AND I THANK YOU!!! MORE IMPORTANTLY I LEARNED SOMETHING WORTHWHILE..... DOC
Tooo me awhile lol to complete this install. Had some stripped screws and some things just didnt want to come out. This video is super helpful. Although it took me about 5 to 6 total hours because I didnt want to break anything, it works 100%.
Great video, followed the instructions exactly and it worked perfectly! Thank you!
Excellent video!!! Put the new screen in today with the help of an engine mechanic friend . Your step by step tutorial and high quality replacement screen made it easy and fun. There is a bit if a learning curve for a girly girl like me but proud to say it’s done and came out perfect ❤
Thank you so much. I followed your directions and they are perfect. Took me about 2 hours all together but it was exactly as you described. Looks and works like new. I am so happy with CueScreens!
Great job
Thank you so much for this video! I replaced my entire cue on my 2017 Escalade and it’s just like new!!! Thanks again!
Probably the best instructional video I have ever watched. Everything is working perfectly!!
Just replaced my screen, can’t imagine doing it without watching your video…. Thanks
Great video thanks, replaced under an hour
Great to hear!
This works like a charm, the instructions were easy to follow and extremely detailed. Thanks for making this solution available!
Great job
Very good video it helps me to remove and replace back the CUE on my Escalade 👌👌👌👍👍👍👍👍
Took 2 hrs to replace from start to finish , works great
Excellent work!
I'm on day 3 actually. I'm stuck at the part where you put the trim back on (specifically the panel under the steering wheel) It won't go in
Excellent video, it made it seemless for me to replace. Thank You!!!!
Thank you brother, you save my $100, my id card stuck under CUE.
Nice job with instruction 🎉 screen is working great
huge help brotha . Thank you for this video
This helped me fix my CD player, thank you!!
(PICK THIS VIDEO!!!!) JUST FINISHED!!! Those who are unsure if you follow his steps directly its a peice of cake! Pause the video as needed and take your time. Its no rush! Took me a lil over 2 hours just because I wanted to go slow and take my time. At first glance disassembling all those parts seem caotic and difficult but its absolute easy if you follow these steps. CANT SAY THANKS ENOUGH!✊🏾
Nice job!
The leather console pieces will not budge! I have the pry tools (and physical strength), but I'm pulling on these sooo hard and they're not breaking loose. I'm afraid something is going to break with as much force as I'm using. Both the right and left side.
Any ideas for me?
Thanks!
Got the center console pieces popped off. Wife helped with prying as shown in the video while I grabbed the top forward section and pull rearward. It required A LOT of force to get these off but, thankfully, nothing broke. Thanks very much for this video.
Gotta really pull hard with a abrupt motion to get the clips to budge
I need to replace my 2018 Cadillac Escalade screen because of the scratches. I wish you're in Ft. Worth TX so you can replace the CUE System
Thank you very much, very big help with me really appreciate it !!!
Thank you so much its perfect product .. Thanks
Awesome video!!
I see all these great comments but where is the part where the actual screen is replaced? Popping the unit out is only half the job.
Its in the video description as step 2. th-cam.com/video/tZ-Vud7uK4M/w-d-xo.html
Thank you so much!
Thanks!
Great job
I bought the dual screen months ago and just got the courage up to try and I can’t seem to be able to pull the side leather panels
I can't get the lower instrument panel to go back in. That big piece under the steering wheel. You can see the clip is lined up but it just will not budge. Is it because the ignition panel is in all the way already? Do I need to do the instrument panel first and then the ignition panel? its stuck but when looking in it, the clip is lined up. Can't put that tiny dash trim in (above the ignition panel) because the bottom panel isnt going all the way in
So on the escalades the dash knee piece and the side piece of the tunnel nest and interlock together. Make sure they are interlocked first. You will see the tabs and slots to align.
@@CUESCREENS thanks for your reply. I definitely heard the video say that several times but I thought they were lined up? I’ve just been driving with it loose. Got some more work im doing to the stereo this weekend so I’ll give it another shot. Thanks bro. One thing I’d like to mention is the ribbon cable that is shipped tucked in. When I carefully tried to get the cable to pop out, the top of the cable cracked. It still works but I figured based on how careful I was, this crack must have happened to many many people. Thankfully it works though. Other than that, I was able to do this all thanks to you guys. Really appreciate it.
Thank u
Yay, I Was Looking For That...
I have a question how do you get the lights to flicker like that looking like there Are blinking
Why they fix a rotten system on the audio of the very expensive escalade? It went off before the first 500klm. The agent refused to change it ,it is still off in my suv.
Found it. Can you ship overseas?
Yes order at cuescreens.com
@@CUESCREENS thank you
@@CUESCREENS should I order a specific screen for the Escalade? Or are they all the same?
@@shizi www.cuescreens.com/product-page/premium-upgraded-gel-free-cadillac-cue-replacement-touch-screen
Would this work if the screen on a 2015 caddie escalde? Screen is cracked and not working
Yes its an easy fix. cuescreens.com/shop
Order the new premium dual mode
I replaced the screen on my 2015 this past weekend, it's working better than new, no lag on touchscreen. Plan on a couple of hours, it's not difficult, just a lot of screws.
any one else have an issue with cue buttons on sides staying lit after installing the replacement screen?….ive done the hard reset after instillation and replaced the h7 battery with a h7 agm but im running in to a problem with the cue lights staying on…any help is appreciated and no i didnt install any led brake lights as thats a common issue that causes it
Your wire connectors on the buttons are not properly inserted.
@@CUESCREENS thanks for the reply you think the connector just isnt seated properly?…when i installed the new screen i didnt do a hard reset on the cue does that matter?…also my battery coincidently went out after instillation (5 year old battery) should i have done a hard reset after installing the battery?
@@xmodusoperandix The cue system has nothing to do with the buttons on the side, those are totally separate no need to reset. Just make sure the connector is fully seated and clicked into place
@@CUESCREENS the only reason i ask is because they wont turn off with out doing the hard reset…ive troubleshooted it 30-40mins they will stay on do a hard reset with cue and they turn off after about 10-15mins all of them are functioning properly but ill take it apart and double check
@@xmodusoperandix It is normal for lights to stay on for 20 mins until the ECU falls asleep due to safety reasons. Normal. No issue.
What about the buttons on the sides like the glove box button, do those come replaced in the new core if purchasing the complete core?
No - those are separate.
Cant find the 2nd video
Where i can order it?
www.cuescreens.com/product-page/premium-upgraded-gel-free-cadillac-cue-replacement-touch-screen
Where is second video link?
th-cam.com/video/tZ-Vud7uK4M/w-d-xo.html
Str8 up just skipped the install of the screen itself. Jfc..
Watch the video- it clearly says to click the step 2 link to see the screen process. Also at the end. Also posting here for you :) th-cam.com/video/tZ-Vud7uK4M/w-d-xo.html