Thank you, thank you, thank you. My mum has one of these.. she is 102 next month. Her house this week has been at 29 Celcius! … I now know how to re-set it.... and WOW... A CHILD LOCK for my mum!
Rob Dunger youre incredibly welcome. you also have the option of installing a ‘hub’ - so you could keep an eye on the temperature from your phone and control it remotely... just a thought for a lady of that age. take care and hope you guys are well.
@@petegasguy it's an adjoining house.. so I can pop round. In the meantime. .. all the doors and windows are open.. your explanation was exactly at the right pace!
Hi I’ve been thinking about getting a nest or hive system for a while but thought it would be a complex task. After watching a few TH-cam videos, I’m convinced it should be quite easy but the system in my house is slightly different to things I’ve seen on here. The house was built in 2013 and was installed with a very complex Danfoss (hence the need change) controller near the boiler. It is a pressurised water tank type system. There is a separate upstairs and downstairs heating zone valve and a hot water valve. The downstairs has a non adjustable thermostatic sensor which is set by adjusting the controller. The upstairs has another programmable thermostat (looks very similar to the controller). I don’t want to have to buy 2 new systems to control the upstairs and downstairs. I suppose if I buy one system, I could parallel both zone valves in the wiring centre and remove the upstairs stat and wiring? The boiler is downstairs in the kitchen and the wiring centre is upstairs in the cupboard with the water tank and valves. I don’t think the NEST system would work for the 12v dc stat supply as I’d have to run a cable all the way back to the kitchen to pick up the supply for it. As the hive seems to be a stand alone , am I correct in thinking this should be the one to buy?
We fit quite a few Nest installations, you can buy a little stand that you plug into a normal socket, so you can site it anywhere you need it. so it is also stand alone. good luck.
Got one of these recently with my new boiler fitting from British gas. It replaced my timer and old thermostat. Ridiculously over complicated, could set up the old system in about two minutes, but this thing is mind bogglingly complex with no user guide. Cannot get it to do what I need and the heating is now on all of the time which I assume suits British Gas because they can now charge me about a million pounds a month to my gas bill.
I have two questions: When I turn on the hot water, does the heating also turn on, is this normal? To have hot water in the kitchen, do I always have to turn on the hot water first using the remote control?
fantastic video thank you. I care for a disabled lady and she has a hive I've got the gist of working it but when I turn the target temperature up and press the tick the actual temperature doesn't come up to match it. the actual temperature was sitting at 18 all day, any suggestions please. I had British Gas out as I thought it was faulty and they said it was fine!!!! help
Stick it in a fridge for 15 mins… does the temperature change? If not - then faulty unit. Call hive - they’ll talk you through a factory reset to see if that sorts out the potential Issue
Holiday mode is having issue, I cannot set or reset it to a future date. Even in the video the system did not set that to the future date.. Whats the work around, desparate to know as my hot water has stopped coming.. Thanks
Thanks for the video. The time on my boiler is correct but not on the thermostat. I have looked over and over but I have no idea how to correct this, do you know how to solve this?
Hello, I have one of these installed recently and I don’t have the app yet so I only use the controller, When I set the heating off, it goes back into manual mode next morning automatically with set temperature set around 6 degree c. Is that normal?
British gas installed this (just the control) today and we set the timer for 6am to 9pm. It's currently just after 10pm and the radiators are still piping hot. Is that normal? How long does it take for the heating to go off or is there a malfunction somewhere?
Hey. So I've just moved in to a house and the previous owners have this system fitted. Ive switched to octopus energy so will this still work? Also, does having this fitted make the pysical controls redundant? By this I mean the boiler has the water and heat twist controls on the front (low to high) and each radiator has its own twisty plastic knob on the side (goes from * to 6). Do you just max out all the physical switches on the boiler and the radiators then control everything from the hive controler? It's a bit confusing. Hope that makes sence
Read all the blurb but one thing isn’t clear to me. Is it wifi only or will it work through my phone away from the house? Sorry if it’s a dumb question but nothing I can find clarifies this.
Has this question been answered yet? We would love to know what the answer is as the unit just goes off far to quickly given no chance to really read it properly.
Hi pete great video Thankyou I’m new to hive I just have a little problem with the boost I increased the boost from 1 hour to 5 hours I pressed the green tick at the time it was very cold that day . But now when I want to use the boost for one hour it now goes on 5 hours how do I go back to one hour . Sorry I get so confused Thankyou Karen x
Hi Karen, to change the boost duration I believe you just press the boos button again. So you’d press it once to bring the boost menu up so you can set the temperature, and while still on that screen click the boost button again and the time should change. :)
Please help. Two days with new hive thermostat (manual), but when I want to set the heat to come on in the morning, it won't go earlier than 6.30am and I need it too come on at 2am (I do shift work). Any ideas please?
What do I need to do to get one of these? I know absolutely nothings about heatings and that sort of stuff, I have a basic thermostat on my wall and some sort of gas combi boiler. Do I only have to buy this little device? I'm clueless about this stuff lol. Can anyone explain what I need to do from start to finish to get one of these working in my house?
I never had a thermostat. It says room temperature is 21 when heating is off, if I set up target 20 degrees and timer to start automatically in 2 min, will it start anyway? Despite room temperature is higher then target??
Sorry this video couldn’t help you. I tried to make it as simple as i could and i can’t think of a way to make it easier to follow. Try calling hive - they may be able to assist you further.
Everything is simple when you know how! I now know how, thank you.
Thank you, thank you, thank you. My mum has one of these.. she is 102 next month. Her house this week has been at 29 Celcius! … I now know how to re-set it.... and WOW... A CHILD LOCK for my mum!
Rob Dunger youre incredibly welcome. you also have the option of installing a ‘hub’ - so you could keep an eye on the temperature from your phone and control it remotely... just a thought for a lady of that age.
take care and hope you guys are well.
@@petegasguy it's an adjoining house.. so I can pop round. In the meantime. .. all the doors and windows are open.. your explanation was exactly at the right pace!
Thank you, I was very nervous, but your youtube video has made it so simple.
Thank you so much... you're the first video i've seen actually explaining the functions without using the app... very helpful... thanks again
Lynn Coffey awww. - thanks lynn. very kind. have a great day.
pete @ combicert
Brilliant tutorial very very well explained thank you for takin time to share this
excellent video, clearly explaining the functions to a 'simpleton' like me....thank you
Stuart Wilson glad to have helped.
have a good one!
pete
Hi I’ve been thinking about getting a nest or hive system for a while but thought it would be a complex task. After watching a few TH-cam videos, I’m convinced it should be quite easy but the system in my house is slightly different to things I’ve seen on here.
The house was built in 2013 and was installed with a very complex Danfoss (hence the need change) controller near the boiler. It is a pressurised water tank type system.
There is a separate upstairs and downstairs heating zone valve and a hot water valve. The downstairs has a non adjustable thermostatic sensor which is set by adjusting the controller. The upstairs has another programmable thermostat (looks very similar to the controller). I don’t want to have to buy 2 new systems to control the upstairs and downstairs. I suppose if I buy one system, I could parallel both zone valves in the wiring centre and remove the upstairs stat and wiring? The boiler is downstairs in the kitchen and the wiring centre is upstairs in the cupboard with the water tank and valves. I don’t think the NEST system would work for the 12v dc stat supply as I’d have to run a cable all the way back to the kitchen to pick up the supply for it. As the hive seems to be a stand alone , am I correct in thinking this should be the one to buy?
We fit quite a few Nest installations, you can buy a little stand that you plug into a normal socket, so you can site it anywhere you need it. so it is also stand alone. good luck.
Got one of these recently with my new boiler fitting from British gas. It replaced my timer and old thermostat. Ridiculously over complicated, could set up the old system in about two minutes, but this thing is mind bogglingly complex with no user guide. Cannot get it to do what I need and the heating is now on all of the time which I assume suits British Gas because they can now charge me about a million pounds a month to my gas bill.
Sadly - i’m going to assume yours isn’t set up right..
Is it literally on all the time?
Love you, you really made it easy for me thank you
No worries. Happy to help
Can tell this guy is a heating engineer; when he sets the program he sets the ‘get home from work’ at 5pm 😂😂😂
Now now… play nicely.
Sometimes i work late and get home at 17:10…
@@petegasguy hey 👋🏻 Josh joshing ☺️. I know very well that you guys tend to start work before most of us are rolling into the office. 👍🏻
@@izidave lol… all in jest mate.
Lost count of the number of 16 hour days i’ve done this year… unless we’re on ‘day rate’ ovvo … (home for 4pm 😂😂)
I have two questions: When I turn on the hot water, does the heating also turn on, is this normal? To have hot water in the kitchen, do I always have to turn on the hot water first using the remote control?
Just what i needed thank you
You’re very welcome - glad to have helped
fantastic video thank you. I care for a disabled lady and she has a hive I've got the gist of working it but when I turn the target temperature up and press the tick the actual temperature doesn't come up to match it. the actual temperature was sitting at 18 all day, any suggestions please. I had British Gas out as I thought it was faulty and they said it was fine!!!! help
Stick it in a fridge for 15 mins… does the temperature change? If not - then faulty
unit.
Call hive - they’ll talk you through a factory reset to see if that sorts out the potential
Issue
Holiday mode is having issue, I cannot set or reset it to a future date. Even in the video the system did not set that to the future date.. Whats the work around, desparate to know as my hot water has stopped coming.. Thanks
Thanks for this ,my Nest thermostat only allows 1 hour minimum intervals. Can you please confirm if the Hive allows for shorter 30 min schedule ?
It does indeed… from memory it’s 10 min intervals… but call hive to confirm.
How do i change time a day on my hive thermostat? I only have stand alone hive thermostat
Thanks for the video. The time on my boiler is correct but not on the thermostat. I have looked over and over but I have no idea how to correct this, do you know how to solve this?
Hi, how many timer settings does it allow on and off? I saw three sets in the video. Can it do 6 on and 6 off? Thanks.
Do I leave it in the room I’m in. Not in the hall where it’s cooler
Hello,
I have one of these installed recently and I don’t have the app yet so I only use the controller,
When I set the heating off, it goes back into manual mode next morning automatically with set temperature set around 6 degree c.
Is that normal?
Whenever I put turn the manual heating up it never turns my radiator on my old boiler did
I hate this technology
Thamk you so much for your VDO , even English is not my first language but I can understand and work through your advices 🙏
Glad to have helped! Don’t forget to hit the subscribe button
Can’t get my hive app on iPhone 6 to pair with thermostat. Batteries working, flashing amber, still no joy. Any tips?
Neighbours in their 80s have just had one fitted & they haven’t a clue how to use it, no manual just a quick demo from installer 🙄
Me too !
Have been trying to get it set to come on twice a day, but it is not clear , even looking again at the demo video, how this is done.
Horrible thing.. More complications
British gas installed this (just the control) today and we set the timer for 6am to 9pm. It's currently just after 10pm and the radiators are still piping hot. Is that normal? How long does it take for the heating to go off or is there a malfunction somewhere?
Does anyone know how get rid of "ready by" without using the App please?
Hey. So I've just moved in to a house and the previous owners have this system fitted. Ive switched to octopus energy so will this still work? Also, does having this fitted make the pysical controls redundant? By this I mean the boiler has the water and heat twist controls on the front (low to high) and each radiator has its own twisty plastic knob on the side (goes from * to 6). Do you just max out all the physical switches on the boiler and the radiators then control everything from the hive controler? It's a bit confusing. Hope that makes sence
Read all the blurb but one thing isn’t clear to me. Is it wifi only or will it work through my phone away from the house? Sorry if it’s a dumb question but nothing I can find clarifies this.
Install a hub - link it up and it’ll work anywhere in the world
Do you have thermostats on your radiators?
How can I turn the whole thing off
Thankyou sir,,MOST HELPFULL😊
Can the display time be increased to stay on for a bit longer ?
Has this question been answered yet? We would love to know what the answer is as the unit just goes off far to quickly given no chance to really read it properly.
What model is it
Hi pete great video Thankyou I’m new to hive I just have a little problem with the boost I increased the boost from 1 hour to 5 hours I pressed the green tick at the time it was very cold that day .
But now when I want to use the boost for one hour it now goes on 5 hours how do I go back to one hour .
Sorry I get so confused Thankyou Karen x
Hi Karen, to change the boost duration I believe you just press the boos button again. So you’d press it once to bring the boost menu up so you can set the temperature, and while still on that screen click the boost button again and the time should change. :)
@@Stuarty27 Thankyou I will try this tomorrow x
Please help. Two days with new hive thermostat (manual), but when I want to set the heat to come on in the morning, it won't go earlier than 6.30am and I need it too come on at 2am (I do shift work). Any ideas please?
Well it should run from midnight to midnight on all hive thermostats…
Suspect the ‘block’ before the one you’re trying to change is set to 2am?
@@petegasguy So sorry. I don't understand?
I don’t have the resume button
Hi Pete, can I replace my Drayton Digistat 3 with the Hive system?
The dial has gone stiff and I can’t push it to select either, any ideas why it’s gone like this?
Erm... try pulling it to see if it’s just stuck, maybe..? Sounds like the button could potentially be broke. - if so just grab a new unit
How to connect it to WiFi?
What do I need to do to get one of these? I know absolutely nothings about heatings and that sort of stuff, I have a basic thermostat on my wall and some sort of gas combi boiler. Do I only have to buy this little device? I'm clueless about this stuff lol. Can anyone explain what I need to do from start to finish to get one of these working in my house?
Google - ‘gas engineer near me’... and pay someone to do it
Very informative video. Thanks 👍🏻
thank you for this.
Great demonstration, wish it was in slo-mo though. Why am I so scared of it 😉
Don’t be scared! The phone app is probably easier to use if you have that... this is one of the easiest thermostats to navigate though.
Hi do I need the hub with this I won't be using the app
Awsome sir😊😊😊
Hi mate , eveeytime i set the time right it automatically goes back 5:30 back , how can i fix it ???
Please help
Hi mate does router needs to be in same room as boiler room?
Mohammed Ali no
No it doesn’t
How does boost function work please ?
Press button - select boost time. Select boost temperature. Press ok.
I never had a thermostat. It says room temperature is 21 when heating is off, if I set up target 20 degrees and timer to start automatically in 2 min, will it start anyway? Despite room temperature is higher then target??
No need to press the knob when manually ajust heart. It will auto start
No idea how to use this thing after watching this. Stopping one schedule and moving to next one makes no sense
Sorry this video couldn’t help you. I tried to make it as simple as i could and i can’t think of a way to make it easier to follow. Try calling hive - they may be able to assist you further.
mines working backwards
Probably wired up wrong in receiver
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