I bought a Jeep at auction once that I only paid $300 for. The auction company called me 3 weeks later and wanted it back. I had already added a few things like tires and wheels etc. The auction company said the Jeep was supposed to have dealer reserve price of $3800 due to the fact that it had a brand new engine but one of the auction companies employees had not listed the reserve like they should have. I still have the Jeep.
@@niyablake Yeah, them screwing up their paperwork is their loss. They would never accept a bidder claiming "I didn't mean to buy it for that amount, I'll only pay (lesser amount)."
"That sounds like your problem. Had you called to explain the problem and politely asked for the extra 3,500, I might have considered it. But by asking for it back after you sold it, you sealed your fate." Would I have given the extra 3,500 in that case? Probably not. Would I have dropped by and given a _little_ bit extra? Maybe.
@@CiaranMaxwell-- I don't why you would give any of it back. This is 100% the auction companies problem. I might have considered giving it back, if they called me that afternoon or the next morning, but not 3 weeks later. Three weeks later is about 2.9 weeks too long.
My son (19) bought a new Toyota and was given $1500 for his trade in. He freaked out a couple of weeks later when the dealership called him and said he owed them 1k because his trade in wasn't worth as much as they gave him for it. I had co-signed the loan so I told him I would take care of it. I went in to talk to them and they took me to a small office where the sales manager and two salesmen tried to convince me paying them the 1k was the right thing to do. After an hour of back and forth I got up and told them I'd contact my attorney and if he said I owed them the money I'd pay it, then left. I never contacted an attorney, and I never heard from them again. In the 20 or so years since, members of my family have bought close to a dozen Toyotas, but not from them. That stunt cost them thousands of dollars.
There used to be a local dealer ship nicknamed screwjacks. they rebranded after decades of bad publicity. Now people just say its "Smart to avoid" (former name is Lujacks, New name is Smart, as in Smart honda, Smart toyota, etc), Same crap different name.
@@justicedemocrat9357 why should she. Over my lifetime I’ve purchased close to nine cars just by myself that doesn’t count relatives etc. 12 is not an unreasonable number. Do you have a car?
During the pandemic I ran into this. Turned out the dealer wanted my car back after just one day because it was custom ordered by another customer who had waited almost six months for it and they weren't supposed to sell it to anyone else. The dealership admitted all culpability and never lied to me about what happened. The dealership made me a deal I couldn't refuse on a different car.
I know a guy who was on the other end of that with a VW caddy special ordered with a tailgate rather than the standard barn door opening on the back. Waited six months and then they sold it off the forecourt. Since the person who bought it also wanted it specifically because it had a tailgate, they wouldn't accept any deal to give it back. So the best the dealership offered the intended buyer was that he'd only have to wait three to four months for the re-order. He drives a Ford Connect now 😂🤦🏻♀️
If I made a custom order for a vehicle and waited that long just for it to instantly become a used car. I'm backing out on that deal and taking my business elsewhere that it nuts lol
I worked as a used car manager at a very large dealership. We had a separate gated lot nicknamed "the holding tank" that we kept trade in vehicles in until they payoff and paperwork cleared with the bank. The inventory was checked daily and vehicles DID NOT LEAVE THAT lot until they were cleared to prevent this exact thing from happening.
I was a Lot man at a dealership that did the same. I was one of only two people who had the keys to open the gate for vehicle removal, and one of only two people that had the key to open the lock box that had the vehicle keys.
Knew a man some 20 years ago who traded in his small pickup for a larger one. Got the finance so all set up, supposedly. A week or ten days later, the dealership said his financing fell through. The new loan had a MUCH higher interest rate. He said, fine, I’ll take my truck back. They had already sold it!
In 2009 I left my new 2008 CTS at the local small town MS. chevy dealer for an oil change, and tire rotation, while I was on a business trip out of the county for 21 days. When I return, my car was gone. Lucky, I had a copy of the work order. After a day the owner of the dealership came by my office and explained that my car had been put on the front line by the store manager to draw attention. About a week later the store manager took a job at another dealership and did not inform anyone that the caddy on the front line was a customers. One of the ace sales guys sold my car. The dealership offered me any car on the lot for my car. We ended up with the dealership replacing my CTS with one just like mine but a brand new one. At least they where up front and willing to make things right.
very good question but selling a car without a title has become a very common thing these days. they put a temporary tag on with hopes they will get the title or just plain out right fraud. There are s couple of you tube videos on counterfeiters that make and sell temp tags check them out
"Up front and willing to make things right" this matters. People make mistakes. While dealing with other peoples mistakes can be annoying, the doubling down that goes on is infuriating.
About 30 years ago, I bought a new Pontiac Grand Prix GT on a Friday night. I traded in a Toyota Corolla. I drove the car for a couple of days, and on Tuesday of the next week, I received a boatload of messages on my answering machine (this was before cell phones were super popular). I was a middle school teacher and basketball coach. I had left early in the morning for school and didn't get home until about 9 pm (we had a game that night). The messages had started around 10 am. They were telling me that I had to bring the car back because I wasn't approved by the bank (which seemed weird to me because I had great credit, positive equity with my car, etc.). It was too late to call the dealership that night. About an hour after I get home, I hear this noise outside and it's a tow company, towing my car. I couldn't believe it. They told me they were "repossessing" my vehicle. I was PISSED!!! So, the next day, I take off work, and have a friend drive me up to the dealership. When I get there, they have another car already pulled up (it was another Grand Prix GT but didn't have a sunroof and was an ugly color, and had the CD player in the trunk, which I didn't want). The salesman tells me that they got me approved for this vehicle after working "tirelessly" with the bank. I wasn't interested. I told them I want my vehicle back. About 2 hours go by, and I've now talked to every "manager" that works there, and they still haven't given me my car back. I go over to one of the phones and tell them I'm going to call the police. They, finally, admit that they had already sold my car. I demanded my money for my car then. They tell me they can't do that until they get the money from the bank on the loan for that car. They also tell me that they have 30 days to do that. I have my friend take me to get a rental car and I go see a lawyer. He calls the dealership, and they pretty much deny everything and said that the check for my car was in the office and had been for a while I just needed to pick it up. When I go pick it up, it's not for the right amount. They tried charging me a processing fee for the check and a restocking fee for the Grand Prix and some other charges. I'm like, this is BS. Give me my money or you can talk to my attorney again but next time it will be in front of a judge, and it will cost you a lot more money. About 30 minutes later, I finally have my money. A couple of days later, I buy a car from a different dealership, but one of the salespeople there, was a guy who had just started and had worked at the Pontiac dealership. That's when I found out the true story. The first Grand Prix apparently had been reserved by a guy (he had put a deposit down on it), but the people there the night I bought it didn't know that. Since I got the GM discount (my dad and grandfather retired from GM) and the other guy didn't, they were making more money off him. They figured I would be happy with the other Grand Prix, since they "went to bat for me" with the bank (they didn't do anything of the sort, I was approved for the first car). Boy were they wrong. A couple of years later, GM took the dealership license away from the owner because of his business practices (not just me, obviously), and the dealership closed. Karma.
WOW!, I need a car started new job in 2009 had 1993 escort GT just over 100,000 miles rusted out, needed new car my dad worked for Chrysler could not afford new car, found a 07 P.T. Cruiser 14,000 miles $10,000, bought car 2 days later realized I got one key went back dealer 3 times and called them trying to get second key said they ordered one, 1 week later I call again said waiting for key. Told my neighbor he deals with dealership, he said to see person in parts department, (used car lot people are useless), and he ordered me key had key in 3 days took 20 minutes to link with car. Turned out be good car 160,000 miles later.
I had that happen. However I originally wanted another model. They were unable to order one but when I saw my car it was everything I wanted. After a few days I get a call saying the model I wanted she had and they would trade up for the car. I had the move expensive car and had paid cash. We thought on it and thought maybe someone else had ordered my car and they sold it to me before he could come pick it up. The salesman sounded to me like he was trying to fix a mistake. I kept my car..
I would have traded in the Grand Prix for the Corolla. A much more sensible car. I always they Grand Prix's were ugly, and too many Grand Prix drivers are lead footed, tailgating, in a hurry, get out of MY way, ass holes. People I don't want to be identified with. Besides, insurance on them is too sky high. $$$$
I bought a Honda Civic from Frank Ancona Honda in Kansas City via the Internet. All the financing was completed and I waited for my finance company to register the lien before I went to pick up the car. Informing Frank Ancona that the vehicle now belonged to my finance company. Went to pick up the car and they “couldn’t find it”. They had a new buyer who had offered more and had hidden it. I had to remind them that they no longer owned the car and to go find it. Sheepishly they produced it.
lol they actually owned up and admitted they were trying to sell it to another buyer? Im surprised they didnt stick with their story "the new guy parked it in the wrong place" or w/e
You want a crazy one, try this! I'm from the UK, Wales. Years ago I bought a House, prices were low, a slump, great price! Completed on the House, went to move in, all fixtures and fittings had been removed, light switches, sockets, light fittings etc. Not sure about the States, but illegal in the UK, they're included in the pice! Solicitors invloved, £500 deducted off house cost for replacement. One week later, seller turns up at the House with a box of said fittings. Wants to replace fittings and get his £500 back! Get this, will take the new fittings away, FREE OF CHARGE! Obviously a Loony Tune. However, not the end. TWO YEARS LATER, phone call. Seller has noticed House prices have risen, a lot! Wants me to sell the house back to him at the original price, then buy it back at the current value! Crazy or what I said No Thanks, as in F#%£@&%£#£%£@&%£## and slammed the phone down! True Story, beat that for stupidity!
All the fixtures and appliances are included here as well and it is illegal to remove them. 😂 That guy was a clown, sell it back to me so I can sell to you at a higher price? The F you will lol. Might as well have asked you to give him money it would have been the same thing.
There is always a bubble, it' just could be years away from bursting. If the houses are selling for the asking price then that is the market price. @@InteloPL
Few years ago. A mate bought a plot of land to build a house. Agreed the price. On the day of exchange of contracts the seller wanted £5k more, knowing everyone was now invested in the sale.. The seller was a doctor!
This happened to me. Went to a large dealership's used lot. The saleman offered to let me "test drive a car over the weekend. " The only thing I remember was him copying my license, telling me to swap keys with him and come back Mon morning. Early mon morning, I came back and told them I didn't like the car. Then, I was told it was too late , my car had been sold to a wholesaler . I saw my car on a car carrier, took their car, and blocked them in and then called 911 from the dealerships phone. It took me all morning to confence the cops that the dealership did not have title to my car, I did .
This is also why you 100% never sell to a dealer versus selling it yourself. You will get more money and they can't pull games with you. Always keep both transactions separate. Also, HOW to sell your vehicle is to get their offer, decline, look at the current market rate, and then split the difference. Sell it to someone who needs a car and won't flip it. You get more money than the trade-in, and they get a ride at a reasonable price without dealing with a dealer. I've done this many times and the car sells in days.
A friend of mine died and I was executor of his will, this involved selling his house in the UK that had a nice piece of land with it, in total it was worth £275,000, I told the estate agent to wait a month before putting it on the market, The day after my meeting with the agent a builder started delivering building materials to the property, bricks, cement, etc, when I spoke to him he told me, The agent was sure he could get the property for the builder for around £75,000, I cancelled the sale and went with another agent, It sold for £340,000.
While I was considering the purchase of a used car, the salesman seemed quite taken with me and actually requested a date. I politely declined. After the purchase, the dealership called me back to ask for more money. Their excuse: the salesman was distracted and had set the price too low. I politely declined.
Update on this (I've been following) and it's not nefarious. Woman traded the Telluride in for an EV9. Qualified for the loan, bought the car, it was expensive. She had the car for a bit (week?) and then it flat out DIED. Lit up like a Christmas tree. She towed the car back in. Meanwhile, Brooke bought the Telluride. At the dealership however, because of the failure, Kia corporate wanted to look at it, then deemed the vehicle as 'unrepairable'. Not surprisingly, lady is not wanting another EV9. Because this is in Florida, a dealer can 'unwind' a deal up to 30 days after the fact which they did, and the lady wanted her Telluride back - which the dealer had sold. So the dealer reached out to Brooke to get the car back voluntarily and was willing to work with her on a different vehicle. Truthfully, dealer is in a bad spot and actually wants to do right by both customers. I believe that Brooke is getting a new Telluride with identical spec at the exact price she paid for the used (that's a good deal for her). The other lady on the other hand then get her used car back and the deal unwound with only some extra miles on her used car and won't owe any money. Dealer is going to eat a bit of a loss, but at least do right by the customers. Brooke is being VERY careful about everything before actually returning it (which should be next week sometime), so she's covering her ass.
I wonder why Florida gives car dealers 30 days to "unwind a deal" after a car is sold? That seems very generous, considering customers only get 3 days to change their mind after signing a contract.
Just as a twist. The original owner was upsidedown on her loan, then (didn't trade in) but sold the car to dealership and signed a lease with the manufacturer for the EV9.
It honestly happened to me in 2018. I saw a black LTZ Z71 Black OPS. It was #16 out of 750 made. The salesmen didn't know it was on the Chevrolet dealers lot. It was brand new. Had all the paperwork done in about 2 hours or so. Monday, they wanted it back because they weren't supposed to sell it. I didn't give it up. There were people in suits in my yard. The neighbors thought they were the police. It was roo funny. They didn't get it back
No to mention many dealers will take your driver license info as if you failed to have those documents correctly filed you are committing felony offenses yes offenses.
In that case, I'd rig a LOUD alarm system and park it in a secure garage, as the chances of them just coming and forceably taking it back would be VERY good..
Back in the 90s, Dodge accidently shipped some prototypes to a dealer who sold them to customers. They tried to get the cars back later, but the judge sided with the customers.
I had this happen to me in 2006. I bought a 06 Chrysler 300 SRT new, and the next day, the Sales Manager called me and said he wanted the car back. I told him I had a contract and the car was mine, which he responded, " there's not a contract that's been written that can't be broken." My response was that "I let the State Attorney General make that decision." He said keep the car and hung up on me.
Sounds more like the finance person messed up and now they need to unwind the deal. I once traded in a truck to a dealer they wholesale it and that place wholesale it to someone else who totaled it in a drunk driving accident and I was getting notices from the towing and impound for the fees, I contacted the tow company and they said they knew I didn't owe the money but I was the last registered owner so they had to send me the information. Always report your car sold when you sell it.
i had the same thing happen. almost 2 months after i traded our caravan in got mail from both tow company and police dept of car abandoned almost 1000 miles away. but it was just to let me know
I sold my first car. I turned in my release of liability. The car collected 75 parking tickets. I received a notice of warrant for failure to appear/pay. When I went to the police dept. (I should have gone to court) to clear it up, they were going to arrest me on the spot. They said, "That form doesn't mean anything." Someone called the DMV who informed them that it did mean something, and it was filed before the first parking ticket was issued.
In ‘88 I traded a car in for a 2 year old Bronco II. My Dad co-signed. Drove the Bronco off the lot and was told I would get my payment book in the mail. Month after month goes by and no payment book. So, I drive down and try and pay in person. Can’t do that. I was told to be patient. My Mother in Law was a Bank Manager. She said to send the dealer a letter to either come get the Bronco and return my trade in or send me the Title. 2 weeks later I received the Title. Got a Bronco free and clear for a 70’s Delta 88 worth $250. That Bronco was awesome! Found out they could not find a bank to secure a loan and the trade in was sold.
@@welcombSounds like they didn't take payments at their place of business and couldn't be bothered to set it up and deal with the record keeping for just one customer.
Biggest mistake my dad ever made was taking my mother's beautiful 1953 maroon w/white top Buick Super Riviera Coupe, on the pretense of having the oil changed, and then "surprising" her with rather plain new 1957 Buick Special 4-door. This went over like a pregnant pole vaulter with my mother. Upon returning to the dealership with orders to "Get my car back" my dear dad got the news a couple from Oklahoma had bought Mom's car and were headed back home. Not a good couple of months for Dad. Can remember talking to Mother about that in 1981 and she was still pi$$ed....
A similar thing happened in my family - my father and grandfather did a deal to 'upgrade' my mothers car from a VW Beetle to an Austin 1100. I strongly suspect that the 'new' car cost less than the old car sold for, and they pocketed the difference. Family can be a challenge, and Mum never forgot it.
I do not blame her one bit! I'd be pissed off, too if someone took my car that I love, (Or anything else for that matter!) and replaced it with something they think I would like, without my permission. I don't mind if they ask me first and honor my wishes if I say no, but don't go behind my back! And don't tell me it's for my own good! Again, I don't blame her one bit nor do I blame her for constantly bringing it up if she did.
This is EXACTLY what happened to us in AZ. We paid cash for a used motorhome, and it took forever to get our title from the dealer. The motorhome was actually on consignment. We found paperwork in the coach, from the previous owner. We were able to contact them, and they were also upset, because they were upside down, and were still making payments! The dealer had told them, they had paid off the bank loan, but in fact had just kept our cash. This dealer was right next store to the RV park, where we were staying,with the coach. Hubby and I went over there several days in a row, and caused a scene, and promised to do this until we got that title. That did the trick😉
Funny, I recently bought a tuck camper under similar conditions, except the original owner had passed away. Took me 8 months to get the title, but I finally got it! Happy to hear you got it sorted out too.
I had almost the exact same thing happen to me when I was younger. I traded my Mazda truck in to get a pathfinder. They gave me a decent interest rate and I decided to finance through them instead of using my my bank. I drove it for 3 weeks, had a new stereo system installed, tinted the windows. I get a phone call asking me to stop by the dealer to sign some paperwork that was “overlooked” and it would only take a few minutes. I get to the dealership had and I’m told that they company had a problem with some numbers and my finance rate was changed. I told them that I would just use my bank because they would give me the exact same rate as the first one that I agreed to with them. They then tell me that since I already signed the paperwork that I had to use there company for the purchase. I told them “No thank you” and that I will just take my old truck back and they can remove my new stereo and reimburse me for the tint and that I would keep the pathfinder once they get that squared away. They actually laughed when I said that and told me that my truck was already sold and I can take the new interest rate or pick a different vehicle. I get up to leave and they told me that they will report the vehicle stolen if I left. I left and came back the next day with the original stereo installed and I was ready to remove the tint in the parking lot if they didn’t reimburse me, I also had my brother in-law with me who just passed the TN bar and had been a lawyer for all of 2 months. I got my truck back within 45 minutes and was handed cash for the window tint install. I’m guessing they were targeting me because I was 22 at the time.
I bought a used car trading in another car with a lien. 45 days later I got the notice in the mail for the new car payment and a letter that I was 15 days late on my old car. I called the finance company of the old car and they had not received a notice or payoff. I called the dealer and they told me it takes time. Dealer took 4 months to pay it off. The car got to 90 days late. I kept calling the finance company to inform them the car was traded in, the dealer kept giving me the run around. They sold my old car a week later after I traded it. Luckily the finance company of my old car did not report anything to the credit bureau being 90 days late. The dealer went out of business less than a year later.
Sounds like a scam that went on in Winnipeg with owner of a couple of 7-Elevens there. I got hired as an adult because they needed someone with a legal drinking age because they were selling alcohol there now. We started noticing that we didn't get very many winning tickets sold. The guy had been scratching the areas of the tickets to see if they were winners or not. The Canadian Lottery Regulators notice this discrepancy in the amount of winnings that were being given out and started an investigation and noticed this going on at 3 711s in winnipeg. I mentioned some of this stuff that was going on to my cousin who is working for the Winnipeg Police service. Key and the fraud investigator sat down with me at his apartment to go over what I had seen what I thought was going on. But as it turns out when they went to the lottery regulator it already noticed that something was going on so they just did surveillance because he was also suspected of selling alcohol to underage girls
I can just see Lehto teaching law (I know he mentioned in the past he did so) but the explanation he gives are so clear and valuable for those of us that don't, for example, buy and sell cars daily.
My father-in-law owned a small, used car dealership. This man was the most honest man I have ever met, almost to a fault. He helped A LOT of people get a car, when most places turned them down. His belief in the individual made him A LOT of money. Big Dealerships are usually pretty safe, they always make you feel great UNTIL the car is sold. Interaction with a big dealership AFTER the sale is often worse than a dentist appointment.
during cash for clunkers, a local dealership was giving people cars for 3-4 days, then calling them and saying " you dont qualify, we need the car, and you owe us cash for every mile you drove. " tried it with us, we got our own financing, and after 30 minutes of red faced yelling in the office they finally sold us the car. horrible people.
I bought a truck from a dealer when I was in the Army 47 years ago. I've stayed away from dealers since. I buy dead cars from private owners, get the title and fix them up. Much cheaper and less headaches. Yes, every once in a while the car is too bad to fix up but, when I only paid $100 for it, I just salvaged parts. Good Luck, Rick
I need to find a car ASAP for travel nursing in Sacramento. My 2000 expedition needs work and I'ma work on it today while the rain is stalled however I need a commuter without paying payments. Unless I really have to 😢
@@NoriaMarieBeauTeyMafiaThat's a difficult situation. I wouldn't buy an EV because they are very expensive to operate. Their fires scare me. All I can do is wish you the best. Good Luck, Rick
My sister has a tendency to mistreat her trucks and had an engine blow up on her Ford Super Duty because she wasn't changing her oil or shutting off the vehicle properly to let the turbo cool down. The truck sat in Dad's lot in the weeds for five years until a neighbor asked if he could buy it. Dad got my sister to send him the paperwork and the guy, who was a mechanic, rebuilt it himself. The next Christmas, my sister saw it the neighbor driving "her" truck around and went over and started yelling at him, saying that he'd scammed her by only paying her $2500 for a "perfectly good" truck. The guy had spent $7500 on parts and had only considered his purchase a good deal overall because he did all the work of rebuilding the engine and turbocharger himself.
Years ago a friend of mine, bought a truck from dealer. After he drove it for a couple of days he noticed the oil pressure would drop every once and a while and the engine made a knocking sound, just every once and a while, not all the time. He regretted buying it. The dealer called him, said they made some kind of a mistake. One of the other salesman sold it to somebody else. They wanted the truck back. So, my friend acted like he didn’t want to , but then said ok. They sold him another truck. Much better truck. He was glad to return it.
My niece bought a Pontiac g4 i believe way back when Pontiac was in business. She had it financed through GM/Pontiac. She went to make her first payment and they sent her the title out right after her first payment. Being she is honest she called and told them they got the title back but sold her the car at cost of build for being honest. Her payments went from over 400 to like $160
Years ago, my son bought a little car, we were on the title as well since he was young. Had the car about a week and dealership called and wanted us to come down and pay more. I said, sure, get our trade in ready and we will take it back , give you back this vehicle, and go elsewhere. We never heard from them again.
I had Arbor Dodge try to charge me an additional $800 for the title of a VW Camper Van they left at a friends repair shop. It needed an engine, so they decided to sell it for $800, saying come to our dealership for the title. When I said that I was going to the State Police Office, the employee spit on the title, crumpled it up and threw it at me...
People bought Kia Teluride’s for $20k over asking during the last couple year. They’re now severely underwater. Makes sense the lien was for more than the sale price. Now there’s a problem.
To make a simple long story short i knew someone that works at a dealership during Corona he was saying the salesperson sells cars they were making 100k every six months for themselves and your right this is going to be a common problem for many of years to come
What sort of liability does the tow truck driver or company hold in the case where they execute a "repossession" on behalf of someone without legal rights to do so?
As long as they can show the paperwork where the dealership claims they own the car, they're in the clear. And the dealership still has to pay their fees.
@@NereidAlbel Is there no duty of the company to in any way verify the claim stated by the dealership? Should the dealership not have to prove anything before the tow order is executed? Could prank callers issue false repossession orders to you all day long and you'd just go out and steal cars from random people? My concern is not so much that things will be sorted out in the end, but having your car repossessed can lead to a lot of down the road problems for a person. Rendering someone unable to go to work and potentially losing your job or deal with a medical issue. These are things that could potentially result in issues that simply can't be remedied with a civil suit and monetary damages.
Recovery agents have paperwork in hand and the local law authorities are notified of the repo on the VIN . Then the owner can’t say stolen and file loss claim if by chance they did have insurance. The law will not issue stolen car/truck paperwork when it’s in repo status. Most will do a video of the repo to cya
@@Frag-ileI'm thinking that since the cars are being repossessed by a licensed repo company, not just some random tow company, they do repos for the same dealerships and already know who those people are and would typically believe that the work order they receive from the dealership is legit. The repo guys are simply the middle man or woman and rely on the integrity of the dealership. If they get a request for repo from some dealership or used car lot that they haven't done business with in the past, it would make good sense to verify with that dealership.
Its all computerised in the UK. Enter the registration number on the government website and it will give you the title details, milage and annual test history. You can also see if there is finance or lease on the vehicle.
My now ex wife back in the mid 1990’s worked for the Attorney General for the state of Tennessee. One of her coworkers was shopping for a new car, so she goes to a dealership and traded it her old car for a new SUV. Her coworker signed all the paperwork and drove home. A few days later the dealership called and said she needed to bring the car back. They told her that her financing fell through (that was a lie) so she tells them to bring her trade in around and she’d be gone. She still had the keys for the SUV in her hand and her finger was through the metal key ring. The manager tells her,”We don’t have your car, unfortunately we sold it.” “In that case, I’m leaving with my SUV until you get my car back.” she said. As she turned to walk out the door the manager grabbed her hand to get the keys, and since her finger was through the key ring, he broke her finger. Needless to say, the police got called and so did her attorney. Can we say Cha-Ching 💰💵💰💵💰💵
I had a friend back in the college that purchased a new Chevy Vega off the dealership floor and drove it home that day. The next day the Chevy dealership call him and said he needed him to return the car and they would give him another. Turns out the car he purchased was a COSWORTH VEGA that had been sent to the dealership to be displayed but not sold. This was a limited production car that would not be available and under their agreement with Chevy they could not sell it. He negotiated with the dealer and returned the car and was given a much more expensive Camaro as a result.
@@davidhollenshead4892 One of my brothers was a Toyota salesman for a little while, and he knew next to nothing about cars. He was upfront about that when applying for the job and was actually told that was an advantage. During his Toyota sales career he sold one (1) truck, that was all he sold.
A Chevy dealer in NE Oklahoma tried to take a rebate back two weeks after I purchased a truck. The sales manager called me and told me they needed an extra 1500 because they couldn’t qualify me for one of the rebates they offered and told me I would qualify for. He asked how I wanted to pay the 1500 and that I could use my credit card. I laughed and said I’d be back with the truck after work to return it and get my money back. The language in the contract clearly states, in mice sized print, that if the price changes for any reason on the sale of the truck the customer could return the vehicle for a refund, and I told the sales manager that’s what I was going to do. After three more calls from the dealer trying to negotiate some kind of agreement, escalating up the dealer food chain, the dealer apologized and said that they would just eat the 1500. I asked for a document stating they wouldn’t continue to harass me about their mistake. They guaranteed that wouldn’t happen and promised the letter wasn’t necessary.
The actual title transfer to the lien holder would have been far more assurance than any letter from a slimey dealership. Once the title transfer is recorded they have no way to unwind the signed sales contract.
Police book. Not exactly but close. I worked for a dealer who had several lots. He had me do random inventory checks and I would physically put my hands on each car. The GMs would explain missing cars as, "at a detail shop, etc". Reality was their side pieces were driving them.
My dad caught a guy driving a used 928 Porsche from our lot, turned out he was our GMs coke dealer who gave him the ride ...boy was my dad pissed. We also found out the GM was embezzling so we took his house.
A lot of businesses have a little sign up on the wall somewhere mentioning checking your change as mistakes cannot be rectified later,surely that works both ways
I bought my apartment in summer of 2001. About a week before keys were to change hands the seller called me, he wanted me to pay him money for the wall to wall carpet in the living room and hallway. I wondered why that did come up up sooner, like part of the ad or stuff the estate agent has to inform buyers of for it to have any legal effect here. I asked him what type of floor is underneath as it was not possible to determine that when the estate agent showed me the place, as the carpet certainly was not new and had a some spots here and there on it in the living room. He could not say, and told me he paid money for the carpet when he moved in so I should pay for it too. But that means it was a new upgrade on the apartment but he only lived there for one year and indeed the washing machine was from the year before. My take was there was something rotten about it, he must have spilled a lot of stuff in that year. So I tell him that as he does not know what floor he is selling me, and if he wants money for the carpet he will have to remove the carpet and I will have a new carpet installed. For a week I hear nothing from him until the night before it is time to hand over the keys, he calls me and says I can have the carpet free of charge and I was happy that was settled. When moving in I noticed a corner in the living room where a small part of the carpet had been lifted, and it was not like that when I was shown the apartment. So I lifted it up so I could see for myself what I bought - under the carpet I was given free of charge. The carpets underside was disintegrating and really stuck onto the floor planks. The seller would have to work hard for days to remove the carpet and clean the wood planks underneath - so he gave me the carpet when I refused to give him money to do nothing. I guess that carpet had been on there for many years, at least a decade. I don't get people like that, a deal is done, documents are signed, down payment has been made, date of handover has been agreed upon and then the seller does a move like that. Fortunately I never heard from him again.
That’s just weird as hell! If you buy a house, everything that’s physically attached should be part of the deal. About 30 years ago, I bought a 70 GTO off a guy that was friends with a coworker of mine. About a week later, he calls and tells me he needs the cylinder heads back off the engine because they belonged to someone else. I told him they aren’t for sale. Went back and forth. The heads were Ram Air 4 with the 614 casting number, which was the mane reason I bought the car in the first place! $2500 set of heads. I told him my price, which is almost what I paid for the car. We aren’t friends anymore! LOL
A friend of mine was buying a house and the auctioneer told him that another person had put in a bid higher than him. But my friend looked into the matter a.nd found IT WAS THE AUCTIONEER HIMSELF, 😮😮😮😮😮😮😮😮
That happened to me. On 1990 I bought a Nissan Datsun B210 from a local dealer. They wanted the car back for lack of financing but my parents paid cash for the vehicle the salesman berated my Mom and hung up What an inspiration. Yes the dealership no longer exists.
I detest when cops use those weasel words "It's a civil matter." It effectively implies that the cops believe the dealership over the owner, because that's the only scenario where it would be a civil matter. Otherwise, it's theft - and last I checked, auto theft is a criminal matter.
You are 100% correct. The dealership is not the lean holder, nor is their name on the title, this is a felony auto theft and it is a criminal matter and here is how I know this. My wife had to deal with a case where the dealership sold a truck with the wrong price on it, when the dealership tried to get the owner to pony up the difference, he refused. So they had their own tow truck pick it up from the buyers driveway. Owner reported it stolen, handed the paperwork to the Sheriffs office, she looked over the paperwork. She went to the dealership, they tried to explain their action and this was her response. "I'm not here to wheel and deal, I am here to arrest the person responsible for the felony theft of a vehicle you do not own" The problem got fixed real quick with compensation for the buyer.
Nah, crime requires criminal intent, this is just the dealer being dumb and doing something they wrongly but in good faith believe they can do. No prosecutor would try to bring a theft case against them and they'd lose in court if they did. It really is a civil matter, you need to call someone like Steve about it and not the cops.
So taking something you know you don't own doesn't count as criminal intent? Excuse me, I am off to swipe a bunch of stuff I believe I should own even though I didn't pay for it. I'll just tell the cops who show up that it's a civil matter with the 'owners'...
I had a dealer try the "we need more money" trick on me. Funny thing is, I was taking the car back anyway. I drove it 14 miles home from the dealer, parked it in my driveway and it dumped coolant all over my driveway. Brand new cars should not do that, not even 98 Cavaliers.
Interesting explanation. Thanks for the information. Fifty years ago there was a used car dealership in my neighborhood called Cheatum Used Cars. Seriously.
Good afternoon Steve. I had occasion back in 2000. When I bought a car paid cash for it and went back the next morning to pick it up. I took a picture of the Vin number and gave it to my insurance company to let them know that I was picking up a new car. When I went to pick up the car in the morning, they said oh it’s being detailed. Why don’t you come back around 2 o’clock? I returned at 2 o’clock and the car wasn’t there but then a few minutes later, a similar vehicle pulled into the lot and they told me this was my car and I said no it’s not. I would never buy a car with a light gray interior because I have dogs. They said that was the vehicle you purchased. I checked the Vin number and showed them the VIN number of the vehicle that I had purchased, which was completely different. Just at that moment, another car, identical, with the exception of a dark gray green interior pulled into the lot and the driver went inside the dealership. I walked over and looked at the Vin number and it was my Vin number. The sales manager came out and said that this was indeed my vehicle and I must’ve gotten the wrong Vin number, and I said i didn’t. They went back inside, talk to the person that they had sold the car to after they sold it to me, and she was willing to return the vehicle without having it registered into her name and transferred to my name. I was so angry with the dealership if I hadn’t paid for the vehicle in full, I would’ve walked off the light.
I was one of those salesman and if the public knew what the dealer did they would never buy from one. We will charge you the sales tax then when you go to get registered the dmv will tell you you still have to pay (because we kept that) we will make money off your trade, another thing is if the manufacturer offers a rebate or bonus cash for the down payment and the customer isn’t aware of it we won’t tell them and pocket the money, we will add percentage points to the terms offered by the finance company, we will print phoney invoices to trick you into thinking we didn’t make as much money off it or that we are losing money on the deal, we will add bullshit fees on the final paperwork, we will sell you a bullshit extended warranty you won’t use and if you are haggling too much on a vehicle that is very desirable and has high demand and we know it will sell for a higher price to someone who won’t haggle we will lie to you about being denied financing to sabotage your deal so we can put you into something else to make that extra $500-$1500 we can squeeze out of some dumb kid and charge higher interest also and last but not least if it’s a slow month we will contact recent buyers and lie to them that the financing company wants an additional $500 to finalize the deal we made a couple days or weeks ago knowing you would rather pay extra extra than to give your new car back then we will give you a phoney receipt. These are just a few dirty tricks they pull and I’m sure that in the last ten years since I left the business they have came up with more. I will never work for a dealership again ever.
I once considered working for a Toyota dealership that a friend of mine managed and while having drinks. He's like "well as a service writer. You're basic job is to get people to do service that they don't really need!"
@@georgesheffield1580 people don’t realize how scummy realtor’s are. If they know you have a time window to sell they will sit on the high offers and just give the lowball offers until the time runs out then the agency will buy it themselves and then resell it to the person who made the highest offer.
Steve back in 2000 I wanted to buy a pickup truck. I was living in Arizona about 40 miles south of Phoenix. I was looking at dealerships and a MAJOR Chevy dealer had a 1999 Chevy S-10 with extended cab and loaded. Manual Transmission was ok with me. It had AC and a CD player. i took a test drive and asked what I needed to get myself in it. My trade in was a 1996 Mitsubishi Galant.. They ran the numbers and said all we need to do is dot the I's and cross the T's. It was the Friday of Memorial day weekend. They told me to have fun and they'd call me in to finalize the deal. Well I took advantage of the fact i had the truck and went camping. This truck was supposed to get 26 MPG Highway. Out of the 200 miles i drove round trip was 200 miles. It took 11 gallons to fill it. When I did the math and it game out to around 19 MPG. Another problem I had was the truck had no power. It was a 2.4L 4 Cy. On the interstates at the time outside of PHX the speed limit was 75 MPH. I had a hard time keeping up with traffic doing 5 MPH over the limit. I was in 5th gear and it was a little slug butt. After that weekend I called the dealership and didn't get a call from them till Thursday. Seems like no one was going to cover the loan. That was fine with me because i was not happy with a truck that could barely do the speed limit. When I got there my car was waiting for me. They washed it and even topped off my tank. They took the plate off the truck and put it back on my car. My Misubishi also had a 2.4 Ltr 4 banger with a 5 speed manual and had no problem doing 75 MPH even in 4th gear. It got me over 30 MPG so I guess by them screwing me i got the better end of the deal.
Land Rover put a similarly gutless 2.4l in their series two vehicles - they were even worse. Try 14 miles to the gallon on a good day, downhill with the wind behind you.
Back in the olden days when I was a teenager I scrimped and saved and worked my butt off in order to save up for a car of my own. To sweeten the deal (and give me the incentive to keep working toward my goal) my dad promised to match my savings when it came time to finally go and find my dream ride. It was a small town with more than its share of used car lots and as luck would have it, the second dealership we passed had the sweetest Chevy Malibu I had ever seen, parked right there in the front row. Dad just kept driving and pointed at the sign. "Uncle Bob's Used Cars." A mile down the road I almost jumped out the window at the sight of a bright red '69 GTO. The dealer? "Honest John." I had to turn to watch that one fade into the distance behind us as Dad drove on. We stopped for lunch and he turned to me- a sulky 17 year old- and said, "son- they don't know you but they know boys just like you. I can guarantee that looks ain't everything when you buy a car, and those two are probably gonna be sold "as is" to some other young men just like you real quick. He took a sip of his coffee and went on, ""Ol' Bob ain't your uncle, boy, and I'll testify to the fact that John back there, SURE ain't honest." Two days later I drove home in a late model Ford pickup, warranty and all, and it saw me through college and a cross country trip, and then many miles beyond that. And although I hadn't before learned the lesson of Buyer Beware, and because of Dad never relly had to, it's something I'll always remember whenever I walk through the doors of a dealership.
I mentioned this before, dealership in NC lost/gave the Jeep I ordered to another car lot 300 miles away. They had my bronco as part of down payment w/$5k on delivery. They lied & said someone else ordered the Jeep with my special additions. They also forged my signature on my title as they had made a deal with someone to buy it. Someone at dealership took it off-roading and ruined a brand new paint job. I found that part out when the people buying it contacted me about upkeep and any issues I had previously. There’s more that’s the basics. I still have that Jeep too.
Steve, It would be nice to have a segment on dealing with the police in situations where a dealer unlawfully "repossesses" a vehicle and the police say it is ONLY a civil matter. It seems that there are two tiers of justice where police are there to protect businesses or at least reluctant to get involved; however, if I go down to the dealership where I traded my car and "repossess" it unlawfully, I would be arrested and charged with felony theft. So, here is a hypothetical scenario. Courts are booked out for months. I NEED my specific vehicle back. It is unlawfully "repossessed" by the seller. The police have been notified of the facts and refuse to intervene. What happens if I, or someone I hire, truly repossesses my vehicle for me?
I bet if you did it smartly and contacted a lawyer first you could hire a tow company to casually re-repossess your vehicle off their lot and then when you got into court, if the judge isn't a clown (tall ask) you could get an order enjoining them from taking your car again AND forcing them to pay civil damages including your expenses in getting your vehicle back.
If the cops refuse to do their job when the car was stolen, Id have half a mind to take my keys, hop in the car and drive ot back home. If the dealership calls the cops back, and the cops try to order me to return it, id tell them, "they took my legally owned car from me and you refused to retrieve it, claiming it was a civil matter, I took my keys for my legally owned car and took it back into my possession, if you want to no longer address it as a civil matter, then we can all go have a chat at the dealership, my car stays with me in the meantime since it is, as you quoted, a "civil matter""
I had a dealer sell me a car that they claimed they owned the title on. A week of dodging my calls, we finally show up in person and they admit that they don't have a clear title. We try to work with them on something else but it falls through and they try to refuse returning my payment. In the mean time my bank is wondering where the title is, which finally pushed the dealership to refund me. Some dealers line while believing that it will be cleared up before the customer even knows there was a problem.
There are too many bad fly by night dealerships out there. This will be my 30th year in the business, and there is almost nothing I haven't seen or experienced. I currently have an Auto Repair Shop that I rent from the dealership it's attached to. It took me almost a year to get him to understand if he sells junk it makes my business look bad. He now lets me go pre inspect every vehicle before he purchases them, and I also do all necessary repairs. He has grown exponentially since then, and I sleep well at night knowing he sells decent used vehicles.
I work for a car dealer in Florida and we buy primarily from auctions and we have several cars sitting here on our property that we cannot get rid of because there is a lien on them that we did not know about when we bought the car and since we bought it at the auction we are stuck with it until the previous owner has satisfied the lean...
Years ago we traded in a Lebaron GTS turbo we owned out right. We also made a $5,000.00 down payment on a Dodge Caravan, kids ok. Got phone call 3 days later that said we needed to come back in a re-do the financing. They said they used the wrong lender and out payment need more down and a higher payment. Good credit and a total of $13,000.00 down on a $17,000.00 car. I said unwind it and give us our car and money back, 72 hour right to recission. They had already sold our trade. I called the finance company and they said they had no problem. Dealer wanted more money flat out.
I had an almost opposite problem, a dealership contacted Honda Financing and paid off my car and transferred it to themselves BEFORE we'd finished financing on the new vehicle and then, when I told them I wasn't happy with their offer they told me that they couldn't just give me back my car, that they were only supposed to be inspecting, because they'd already submitted the paperwork and started cleaning it out. Talk about shady dealings and basically entrapment. I ended up agreeing to a deal I didn't like because my options were buy a new car or walk home and try to sue them. Also, for anyone in the Chicagoland area, avoid Gerald Subaru (and their other associated dealerships). When I complained to the BBB and state I was told I wasn't the only person with a similar complaint about them. Very aggressive and predatory business practice.
Dang! I know exactly the dealer you're talking about. I actually was there in 2014 looking at Foresters. The North Aurora location anyway, though I would think the whole chain is run in such a way. That's good to know who to avoid in the future.
I remember when my sister bought her first car. It was in 1997 and the dealership sold her a 95 Toyota Corolla for $7k. Way under blue book value. Two days after they sold it to her they called saying they wanted the car back cause they screwed up on the price. The bank got involved and told the dealership tough luck. The car is ours now and once the lady finishes paying it off it will be hers. My sister got one over on the dealership on her first try.
My wife's ex-husband sold a pickup that was in both their names. Then he called her, and said the new owner was coming over so she could sign the title off. She refused, and pointed out a judge had ordered them not to dispose of any joint property during the divorce proceedings. Ex-hubby said, "you have to, because I already sold it. So if you don't, you'll be arrested for fraud." Umm, no. That isn't how it works....
@@steve581581 That's a very weird (and misogynistic) misinterpretation of what I wrote. 'Spiteful'?!? The pickup was in both their names - and in fact she's the one who paid for it, with money she received for an injury. He sold it without telling her, pocketed the money, and demanded she sign off on the title, claiming otherwise SHE'd be arrested for fraud. And remember: a judge had ordered that no joint assets be sold or otherwise disposed of, before the divorce was finalized. I've been married to her for 32 years now, and we get along fine. So when is 'my turn' coming? I think you owe my wife an apology, for wrongly assuming she's a bitch.
@@Johnebegood Been married to her for 32 years now; what am I supposed to be waiting for? It's sad that you two guys are so scared of women. Maybe you should try going gay?
Not exactly the same thing, but when I bought my current vehicle I got a full service warranty with it. About 2 months later I get a letter saying that I need to pay more as they have upped the cost of the warranty. Too bad for them I have paperwork saying this is what it costs. Never paid more, still have full coverage.
lol, they must think people are dumb. Upped the cost? It costs what it costs at sale. You don't pay more each year for inflation or something on a one-time warranty.
That's a game dealers play. They take the money for the warranty, but don't forward it to the warranty provider for months and months to 'pad' the dealership's bottom line. The cost of the warranty (usually much less than the dealership takes in) may have went up.
Happened to me once before. I traded in a car I bought new for a different car roughly 2.5 years later to the same dealer. They called me 4-5 days later and said I had to bring the one I bought back and take my old one. They said it wasn’t in the same “condition” as they took it in as. I was young and dumb and very worried at the time but luckily when I talked to my dad he knew the State’s Attorney’s office and they just told me not to do anything. The dealership kept calling and I simply said no to them. Long story slightly less long there was a porter or porters at the dealer that would beat on cars that were there after they were traded in. The car I bought had issues related to this and the car I traded in was absolutely trashed by the porter. This was a very large first line dealer in the South Side of Chicago.
We bought a new VW (from a big dealer) and they dragged their feet paying off our old car... Luckily I noticed and was able to move the payment date on the old car - so buyers be aware: check your old loans because many states don't require them to pay off the old note in the timeframe you think.
Actually, what I think happened is that the original owner traded in the vehicle with a large balance still left on the loan. The dealer made the deal at the time and took the car in on trade and financed her new vehicle adding on the negative equity of the traded in to the new vehicle causing a over advance (loan exceeds the value of the new car, some banks allow up to 150% depending on credit worthiness) and the dealer was not able to get the financing done as planned due to the buyer's credit. They then sold the trade in PRIOR to getting it paid off while trying to get the original deal bought by the bank. Now, they have to return the vehicle to the 1 buyer and recoup their vehicle they sold her and cancel the sale altogether. They can't do that as they have already sold the trade in! They are trying to get the vehicle back to avoid losing on 2 deals!
I bought a Honda CBR 600 motorcycle from the dealer when I was 19. After finishing all the paperwork, they realized I didn't have a motorcycle drivers license yet, and would not let me ride it home. I was working on getting that the next day when they called me and said they cancelled the deal and refunded my deposit. Their reasoning is that they accidentally gave me too good of a deal. I was pissed, but later realized I woulda probably killed myself on the thing.
@Steve Lehto I have been following this whole thing on TikTok. The lady bought a new electric vehicle, traded in her Telluride with $18k in negative equity. On the maiden drive, the new vehicle DIED. Dealership towed it back; they had a KIA factory rep come in and deem it unrepairable. Florida apparently has a 30-day right-to rescind. I don't know how that is legal, since I believe it conflicts with Implied Warranty of Merchantability. That's the very short version.
A right to rescind on the purchase of the new vehicle or a right to rescind on the trade-in? The obvious remedy here would have been for KIA to buy the new vehicle back under the lemon law and she could then get another vehicle. But to suggest she can get her trade-in back when the new vehicle is a lemon is something I have never heard of. (If a state really allowed anyone to rescind their trade-in for 30 days, it would make it unfeasible for dealers to accept vehicles on trade.)
@@stevelehto The new vehicle---Diane "bought" a KIA EV9 electric vehicle that died almost immediately after the purchase. Would Lemon Law apply since there was NO attempt at repair? The new owner of the used vehicle (Brooke) refused to return it with out some kind of concessions. The dealership has offered a brand new Telluride with the same same specs/trim/etc. Brooke also has a former dealership finance manager helping her with paperwork on the brand new vehicle to make sure they don't screw her over.
Someone in another comment thread gave the impression that consumers have three days to unwind a deal from a dealer. In Illinois the consumer owns the car when it leaves the property of the dealership. If you are solicited at your house in Illinois, they have three days to unwind the vacuum cleaner, salesman, or the aluminum siding and window guy agreement for example. No, I thankfully (praising God every day have not been in that industry for over 18 years but that’s the way the law used to be.
My dad bought a 2 yr old truck. The dealership called him after. And asked if they could buy it back +$2000. He said "nope" he never figured out why they wanted to do that. 😂😂
This happened to me once, in Fort Collins, Colorado. A 'new' salesman had 'accidentally' sold the car I'd bought and was on the lot for final dealer prep. Unbelievable. They had been unhappy about me paying cash instead of financing and I think that was what caused the accident. Took getting an attorney and going to court - before I got my money back, with interest - nearly six months later. And, unusually for Colorado, they had to pay my lawyer's fees.
I read this story somewhere. It ended up being the dealer didnt wait, state law, something like 3 days before selling the car. The lady who traded it in came back the day after and was still within her rights to ask for it back. She was gonna sue the dealership.
Back in I think 2010 a friend of mine financed a I think 2007 Silverado, he'd been paying on it for about a year, came out of a dealership out of South Carolina, we're in Virginia. Suddenly his truck go repossessed because the dealership he got it from didn't pay off an existing loan on the truck from when it was traded in. The truck ended up being hauled off to I think Florida where the bank with the original loan was out of, where my buddy had to go to court and essentially fight getting it back as a stolen vehicle. He did win but he was out of pocket for his time and expenses including the drive to and from Florida on multiple counts and the fuel cost of driving the truck back. The only plus side was, the dealership was ordered to pay both the previous, and my buddy's existing loan off, so he did end up getting the truck clear and in his name but it was a fiasco.
You just brought back nightmares that we had with Pueblo dodge in Pueblo Colorado and 2004 everything you said happened they called wanting more money down. I told them read the contract then they told us we could get a loan and they already taken our truck and send it to auction. They ended up finding a loan at the same interest-rate, but it was a nightmare. Pueblo, Toyota and Pueblo dodge are owned by the same family, and they are a nightmare.
Before I got sick I leased a pickup. Made all the lease payments and termination time (36 months) the truck still had less than 2000 miles on it. The lease buyout was $28 K and some change. The dealership wanted me to buy it at 34k. I called GMAC and got the right buyout price. Got a loan for that and bypassed the dealer that wanted 4 K for basically doing nothing. I did the registration, insurance and all myself over the phone.
We paid cash for a 2008 Ford F150 in 2007. It had 20 miles on it. 4 days later the cam shaft started flying apart. Dealership had it 2 months replacing the motor. Went back again 6 months later for same problem. Dealer wouldn’t replace truck nor honor the paid in full, extended, warranty until I threatened a lawsuit. I went over their head to Ford. It took me about a month to reach the person I needed to speak to. He said Ford would replace it less mileage, which would have amounted to about 1000.00. They just needed the truck and the title. I hadn’t realized we hadn’t gotten a title until then. Dealer said he gave it to us and I should have sent it to the state. I called the state dmv, who told me how it worked. Dealer was supposed to send it to the dmv, not us. We received the title about a month later after dozens of phone calls. Manager wouldn’t even come to the phone anymore. He also wouldn’t come out of his office when we went there. I suspect that they had taken out a loan on the vehicle or used the title for some type of collateral. And the Warranty? I found out later that the dealership had replaced the second engine. When I called to get the door key code, The secretary , making sure that she had the correct vehicle asked me had we self paid to have the engine replaced. We assumed the warranty had paid. Somebody paid but we didn’t.
Yeah, if you decide to buy your lease car when the lease expires, never take it back to the dealer. They will return it to inventory, assess whatever fees they want, then basically sell it to you for whatever price they think they can take you for. Just call the financing company directly and make separate arrangements.
Another great video. Here in MI as of 1 oct 23, Michigan titles now go to the lien holder. Hopefully this puts an end to the floats that so many dealers operating on B licenses in MI try to live by,.
Your shirt brings back memories. I worked in Boulder for 6 years and made many visits to McGuckin Hardware. It's a Boulder area landmark. I f they don't have it they can usually get it. Thanks for helping people with your videos!
Back in 1998, I test drove a new truck over the weekend, as was the custom at the time. When I returned to the dealer Monday afternoon, my old truck was gone. They had sold it Saturday! We hadn't even worked out a deal yet. Hadn't signed any paperwork. Luckily, it worked out. I got a new truck and someone got my oil eating, old engine with 3 months left on the extended warranty.
Last two cars I traded it, to different dealerships, both put preprinted stickers on the windshield that said "FRESH TRADE, DO NOT SELL". I was told they sit untouched for 3 weeks in case any aspect of the deal falls through. Maybe that is unique to California or a few dealerships here.
I recently saw that sticker on a jankey 93 Corvette in Los Angeles. I figured it was because it couldn't/hadn't been smogged yet. I hadn't thought of the lien holder deal Steve talked about. Could well be both situations. California is tough on dealers. It isn't easy to put the smoke back in the bottle if you sell a car before you have all the bull-shit requirements met before you sell it.
My daughter bought a used Jetta from a reputable, multi-state dealership here in Texas. Finance manager completed all the loan documents and we paid $2k down and left with the car. 3 weeks later, the salesman calls and says that she has to return the car or submit additional financial documents proving her income (She had provided paystubs and bank statement, so we were sceptical). I did some research and found out who the VP of sales was for the headquarters and called asking for him, as if I knew him. After my conversation with him, he said he'd research it and call me back. He did. After firing the finance manager. She did have to go back in, but it was to resign a sales and finance agreement that reduced the price of the car by $1000 and refinance at a new amount.
I'm aware of a situation where a guy's dad bought him a used car. I don't know how long later it was, but he moved to a different state and one day the cops pulled into his yard, telling him the car was reported as stolen. He showed them the paperwork showing the sale and he was in the clear, but he could no longer drive the car, even to take it back to the seller. So now, he has a car he can't use or return.
Gotta' love dealers. After returning from Vietnam in 1969 I arranged to buy a a low mile 1967 Mustang from a major dealer. Very clean car. When they brought the car around after "prepping" it, I saw it was NOT the same car I had agreed to buy. Same color, etc but high miles and wear. They tried to convince me at first it was the same car. Later they said it was just made a 'mistake' and this is the car they actually sold me. I was so angry I started yelling in their show room they were crooks and I was calling the police. They agreed to cancel the transaction, I'm sure hoping to pull the same scam on someone else.
I had a similar story.. I came back from Vietnam in 1971, flush with cash (not much to spend it on over there), and decided to buy a 1966 Mustang. It was from one of the small dealerships just outside the large Naval base in San Diego. I paid cash and took the car. I decided to take a road trip with it, and on the way back, going up a large grade, the car overheated and the radiator boiled over. I managed to limp home, and when I got home, my father took a look at the car and determined it was a cracked engine block just behind the water pump. Even though the car had the "as-is" sticker on it, both my father and I decided to roll the dice and visit the dealership. Upon arrival we told the salesman about the cracked block. Now he SHOULD have said "gee I'm sorry, nothing I can do, as-is you know..", but the asshole shot off his mouth, saying "yeah, we knew about the crack, what are ya gonna do about it?".... Karma upcoming.. Since I was still in the Army, on leave, I was able to get an appointment to see a Navy JAG officer (ie: a Navy lawyer) and my dad and I signed affidavits stating what the salesman said, and OH MY, would I LOVE to have been a fly on the wall when the officer called the dealership.. I suspect this dealership was already on shaky ground with the Navy, probably screwing a bunch of sailors, and showing MANY complaints.. I bet the officer told the manager, "make this right or you'll be put on the "off-limits" list", which being that the dealer was just a mile or so from the main gate of the largest Navy base in San Diego, would be a VERY BAD THING... A couple of days later, we get a phone call from the dealership, telling me that there would be a factory-rebuilt engine waiting for me at a nearby Ford dealer. My dad had a friend who ran a small autorepair shop near home who said he'd install the engine for $150.. Kept the car for quite a while..
I had a similar experience back in 1988,I bought a new Toyota Celica GTS coupe, and about a week later, I got a call saying they made a mistake in their math, and I needed to come up with another 18 hundred dollars or return the car. I called their bluff and returned to the dealer,my 84 Celica was still there all detailed and on the front line, I was not about to give them more money so I got my old car back,traded it on a different Celica and got a better deal,wasn't long after and that Toyota dealer went out of business, wonder why.
This has been cropping up Everywhere the last year (and its going to get Much, MUCH worse..)? Some people purchased New vehicles with horrendous Dealer Markups? @ 1-2 years these vehicles are incredibly underwater/upside down...
This happened to me once a while ago. I bought a new Chevy S10. I negotiated a price, signed the papers, gave my down payment, and drove off the lot. I got a call the next day telling me they messed up and gave me the "cash back" and the zero interest. As such, Chevy said no on the terms. I told them I was out of town for the weekend, and would be back on Tuesday. I agreed to return it only because I realized I wanted the more powerful auto transmission. I told them to have cash for my down payment return because a check is a contract, and I could not trust their contracts. I got there, they wanted to just do the paperwork to charge me more. I started to walk out with the keys in hand. They went and got my cash and had me sign a paper negating the original contract. We both signed it, I got my cash, and my copy, then left. As I was driving away, the salesperson started yelling from the driver seat of the truck. He was a bit upset that I had put a little over 1200 miles on it already. I had spent the weekend driving all over Northern Minnesota. WONDERFUL test drive! I bought another from a different dealer in town before the end of the week.
I had a Dealer license for about 10 years before I closed doors, and this is something Franchised (brand) Dealers do everyday, they take a trade and in most cases send it to Auction (that's why you don't hear more cases like this), but the vehicle has a lien that is still pending, they won't pay the lien until the new car deal is solid (in most cases this is either 1st/down payment went through or they receive a letter from the bank saying all is OK), if the new car sale fell through and the used is already sold, the buyer of the used won't get title until all the mess is solved, which usually happens but apparently in this case was different. Yes the laws says to be able to sell any vehicle on the dealer lot the title has to be present and the vehicle has to be free and clear, vehicles without title should be parked in a place not accessible to customers and can't be offered for sale, also Auction houses are supposed to request proof of title when accepting the vehicle for sale, but in real life is not happening, I'd say 80% of vehicles at an Auction don't have a title at the time of the sale, and most trade ins at big car Dealers also lack of title, and nobody cares. Is a world of thieves.
Your description made me laugh because it reminded me of a pickup purchase I made many years (okay, decades) ago. They made me a deal that was $500 better than anyone else on a special order. Two weeks after placing the order, the salesman called and said that we had a problem. GM had raised the price to them by $500 (quite the coincidence) and he would have to add $500 to our price. My response was; no, we have a deal. You have a problem.
How can stealing someones car not a police/criminal matter. In Canada where I live I never left the dealership with a car without the car being registered in my name.
Years ago my friend bought a new 12 passenger ford van thru another friend dealership...a few weeks later the dealership wanted the vehicle back because they "accidentally " sold a non CARB van to a NY resident... well he told them he on a extended road trip with it & ended up driving it 8 weeks before the dealership had to undue the sale ,refund the taxes ,title & registration & then find a replacement vehicle with the same or better equipment...which they couldn't get for 3 months & ended up eating a extended rental vehicle, otherwise the dealership would have been fined by the State & have penalties
Had that years ago here in the UK, it still had outstanding finance from 3 separate finance companies on it. I found out and rejected the car. The dealership tried to refuse the rejection, I contacted the finance company I had used who contacted the dealership an demanded the agreement be terminated. As my trade in had been sold already, the dealership had to give me the value of the trade in, in cash.
I bought my brand new Jeep Wrangler from a dealer, two weeks later they called to say the salesman made a mistake. I drove there and they tried to charge me $2000 more, I told them we both had signed the sales docs, I had given them the check from my bank and it was a legal transaction. If they pursued this, my lawyer would be in contact with them. I never heard another word.
This happened to my parents back in the 90s. They traded in a old Mercedes or a Jeep Cherokee and 2 weeks later, they called my parents back to tell them to bring the Jeep back and take the Mercedes. I think they realized the Mercedes was a piece of junk and was falling apart and not worth the trade-in they thought it was. That car was maybe 5 years old with less than 50k miles on it. My parents still have the Jeep 27 years later. 😆
I watch a lot of car repair related videos. Mercedes seems to have went the way of BMW(big money waster), needing expensive repairs and parts after not many miles. In fact, I get the impression that all European cars are to be avoided these days.
That’s exactly what happened. I used to be a lot manager for a luxury used car sales business that was expanding it’s footprint to ultimately be three locations across the St.Louis region and they were having all kinds of problems keeping track of their inventory because he had them everywhere and too many people had dealers plates so his employees were always driving the cars and it was a huge mess. Several times I had to go to the bank and work out getting a lien paid off as quickly as possible because we had already sold the vehicle and the new owners were complaining about not being able to get their plates and tags because they haven’t received a clear title for the car yet. So the the owner of dealership would always be sending me to a bank rushing to get something cleared and get the title same day before the new owners file a complaint with the BBB.🙄
That's exactly what happened to me, & it was Frank Myers Auto in Winston Salem, & he kept my money! That's probably y he's not in business anymore, he did this to a lot of people.
Similar to what he’s talking about around the 2:00 and 12:30 mark.. I once purchased a car from a dealership.. was there for hours, did all the paperwork, signed the big yellow sheets of paper which was the contract which had my payment information and interest rate, etc.. everything was signed and insurance was also put on the vehicle. Wasn’t even dealing with the salesman anymore since the purchase was finalized I was dealing with the finance guy/manager… guy told me they would be washing/detailing the car and that I could come pick it up the following day.. I took off work, got a friend to take me back an hour to the dealership and when we get there we see my car back on the lot parked where it was originally parked and still had the dealership stickers on it and hadn’t been washed or detailed.. I walk in and no one pays me any mind and purposefully ignores me. I notice the finance guy and he tries his best to steer clear from me. I was there for over 30 minutes before I finally just walked into his office while he was in there. He was super awkward and told me “the bank wants you to get a different car”.. I was taken aback and I have had my fair share of dealing with crooked dealerships but this one took the cake.. the guy couldn’t even bother to call me or anything and then ignored me only to tell me that bs AFTER the contract was signed and everything already approved!
Years ago this exact thing happened to me. It wasn't a "hole in the wall" tiny dealership - it was the biggest Ford Dealer in Pensacola FL. The vehicle I bought had an encumbered title - 3 "temporary" license plates later, I was at the dealership asking questions. Of course, my trade-in was already sold. To their credit; they sold me an identical car (except for color), one year newer, and with less mileage, for the same price /same deal, as the encumbered vehicle.
I saw this on TikTok - multiple updates. I don't remember the details, but it wasn't a lien issue. The two parties managed to meet (and it wasn't an "old woman", either). The last I heard, they were planning to go down and confront the dealer together.
It sounds to me like they sold somebody's trade-in before the person 100% decided to go forward with the trade-in since it said the previous owner wanted the vehicle back
They probably sent the new buyer home (prematurely) in the new EV anticipating the new buyer would love it & the sale would be finalized. Oops the new buyer HATED the EV. OOPS the new buyer must not have wanted any other gas car either. OOPS since the EV sale was not finalized when they sent her home in it, she should legally have the right to get her original car back - OOPS they prematurely sold her old car.BIG SCREWUP by the dealership no matter what the reason.
@@jeanetteshawredden5643correct me if im wrong but lady (lets call her gurdy) traded in car and the dealership signed the documents for the car new person (lorey) signed the paperwork for said car with the dealership meaning the car is now registered to lorey lorey never interacted with gurdy, meaning the car is legally lorey's and gurdy will have to sue the dealership for the sale of her car before the limited time return policy to recoup the value, and damages in money as compensation since the caris neither gurdy's or the dealership's anymore and the car is not considered stolen since there is paperwork signed by all parties
@@jeanetteshawredden5643 When I worked at dealerships 40+ years ago, this happened all the time (the selling of a trade-in before the ink was dry). Only once did we have to retrieve one, and it turned out that the "new owner" didn't really want it anyway.
This will never happen in my country. When we buy a car, we login to our DMV website and transfer the title on the spot. The dealer transfers to me, and I login to accept. Only then do I take the keys and drive away.
I had a friend buy a very large enclosed car hauler trailer at a large dealer. $12,000 unit. Paid cash, rows of $100 bills on the counter. Didn't get a title right then. He was pissed! Had that temp. registration for over 40 days. He asked me why he couldn't get the title and permanent registration right away, he paid cash! I told him that he actually paid the financing on all the other inventory on the lot, not his unit! The dealer was still making payments on his unit and when they paid it in full before 45 days of the temp. registration, he'd get the title!
I've already looked into this. According to the videos I watched which was the new owners, the dealership sold a car the other lady owns and is still paying on. She is going to sue and these people have already linked up and oddly live very close to each other a block or two over.
I bought a Jeep at auction once that I only paid $300 for. The auction company called me 3 weeks later and wanted it back. I had already added a few things like tires and wheels etc. The auction company said the Jeep was supposed to have dealer reserve price of $3800 due to the fact that it had a brand new engine but one of the auction companies employees had not listed the reserve like they should have. I still have the Jeep.
To bad so sad for the Auction company
@@niyablake Yeah, them screwing up their paperwork is their loss. They would never accept a bidder claiming "I didn't mean to buy it for that amount, I'll only pay (lesser amount)."
"That sounds like your problem. Had you called to explain the problem and politely asked for the extra 3,500, I might have considered it. But by asking for it back after you sold it, you sealed your fate."
Would I have given the extra 3,500 in that case? Probably not. Would I have dropped by and given a _little_ bit extra? Maybe.
Sounds like it was a "them" problem. Good on you to tell them to go pound sand.
@@CiaranMaxwell-- I don't why you would give any of it back. This is 100% the auction companies problem. I might have considered giving it back, if they called me that afternoon or the next morning, but not 3 weeks later. Three weeks later is about 2.9 weeks too long.
My son (19) bought a new Toyota and was given $1500 for his trade in. He freaked out a couple of weeks later when the dealership called him and said he owed them 1k because his trade in wasn't worth as much as they gave him for it. I had co-signed the loan so I told him I would take care of it. I went in to talk to them and they took me to a small office where the sales manager and two salesmen tried to convince me paying them the 1k was the right thing to do. After an hour of back and forth I got up and told them I'd contact my attorney and if he said I owed them the money I'd pay it, then left. I never contacted an attorney, and I never heard from them again. In the 20 or so years since, members of my family have bought close to a dozen Toyotas, but not from them. That stunt cost them thousands of dollars.
There used to be a local dealer ship nicknamed screwjacks. they rebranded after decades of bad publicity. Now people just say its "Smart to avoid" (former name is Lujacks, New name is Smart, as in Smart honda, Smart toyota, etc), Same crap different name.
I don't believe you bought a dozen toyotas show some proof.
@@justicedemocrat9357 why should she. Over my lifetime I’ve purchased close to nine cars just by myself that doesn’t count relatives etc. 12 is not an unreasonable number. Do you have a car?
@@justicedemocrat9357 i see were new to the internetz, eh.
@@justicedemocrat9357 I have owned 14 cars in my 50 years on the road. My father traded every 3 years.
During the pandemic I ran into this. Turned out the dealer wanted my car back after just one day because it was custom ordered by another customer who had waited almost six months for it and they weren't supposed to sell it to anyone else. The dealership admitted all culpability and never lied to me about what happened. The dealership made me a deal I couldn't refuse on a different car.
Right. If they want that one back, they need to make it work your while.
I know a guy who was on the other end of that with a VW caddy special ordered with a tailgate rather than the standard barn door opening on the back. Waited six months and then they sold it off the forecourt. Since the person who bought it also wanted it specifically because it had a tailgate, they wouldn't accept any deal to give it back. So the best the dealership offered the intended buyer was that he'd only have to wait three to four months for the re-order. He drives a Ford Connect now 😂🤦🏻♀️
See, thats a fair dealership. They screwed up but owned it and tried to make it right with you.
If I made a custom order for a vehicle and waited that long just for it to instantly become a used car. I'm backing out on that deal and taking my business elsewhere that it nuts lol
You're very classy.
I worked as a used car manager at a very large dealership. We had a separate gated lot nicknamed "the holding tank" that we kept trade in vehicles in until they payoff and paperwork cleared with the bank. The inventory was checked daily and vehicles DID NOT LEAVE THAT lot until they were cleared to prevent this exact thing from happening.
I was a Lot man at a dealership that did the same. I was one of only two people who had the keys to open the gate for vehicle removal, and one of only two people that had the key to open the lock box that had the vehicle keys.
Oh, responsible practices, who would think?!
Can’t imagine all the details to run a big dealership
Smart.
Knew a man some 20 years ago who traded in his small pickup for a larger one. Got the finance so all set up, supposedly. A week or ten days later, the dealership said his financing fell through. The new loan had a MUCH higher interest rate. He said, fine, I’ll take my truck back. They had already sold it!
In 2009 I left my new 2008 CTS at the local small town MS. chevy dealer for an oil change, and tire rotation, while I was on a business trip out of the county for 21 days.
When I return, my car was gone. Lucky, I had a copy of the work order. After a day the owner of the dealership came by my office and explained that my car had been put on the front line by the store manager to draw attention. About a week later the store manager took a job at another dealership and did not inform anyone that the caddy on the front line was a customers. One of the ace sales guys sold my car. The dealership offered me any car on the lot for my car. We ended up with the dealership replacing my CTS with one just like mine but a brand new one. At least they where up front and willing to make things right.
Seems like a reasonable outcome for their mistake and the right way to handle it. But how did they sell a car without the title?
very good question but selling a car without a title has become a very common thing these days. they put a temporary tag on with hopes they will get the title or just plain out right fraud. There are s couple of you tube videos on counterfeiters that make and sell temp tags check them out
@@MattH-wg7ou They create a new title and fill in the blanks, including the former owner's signature.
How do you put a car with plates and a registration on the front line and not know it's not in your inventory. No stock number,title or paperwork?
"Up front and willing to make things right" this matters. People make mistakes. While dealing with other peoples mistakes can be annoying, the doubling down that goes on is infuriating.
About 30 years ago, I bought a new Pontiac Grand Prix GT on a Friday night. I traded in a Toyota Corolla. I drove the car for a couple of days, and on Tuesday of the next week, I received a boatload of messages on my answering machine (this was before cell phones were super popular). I was a middle school teacher and basketball coach. I had left early in the morning for school and didn't get home until about 9 pm (we had a game that night). The messages had started around 10 am. They were telling me that I had to bring the car back because I wasn't approved by the bank (which seemed weird to me because I had great credit, positive equity with my car, etc.). It was too late to call the dealership that night. About an hour after I get home, I hear this noise outside and it's a tow company, towing my car. I couldn't believe it. They told me they were "repossessing" my vehicle. I was PISSED!!! So, the next day, I take off work, and have a friend drive me up to the dealership. When I get there, they have another car already pulled up (it was another Grand Prix GT but didn't have a sunroof and was an ugly color, and had the CD player in the trunk, which I didn't want). The salesman tells me that they got me approved for this vehicle after working "tirelessly" with the bank. I wasn't interested. I told them I want my vehicle back. About 2 hours go by, and I've now talked to every "manager" that works there, and they still haven't given me my car back. I go over to one of the phones and tell them I'm going to call the police. They, finally, admit that they had already sold my car. I demanded my money for my car then. They tell me they can't do that until they get the money from the bank on the loan for that car. They also tell me that they have 30 days to do that. I have my friend take me to get a rental car and I go see a lawyer. He calls the dealership, and they pretty much deny everything and said that the check for my car was in the office and had been for a while I just needed to pick it up. When I go pick it up, it's not for the right amount. They tried charging me a processing fee for the check and a restocking fee for the Grand Prix and some other charges. I'm like, this is BS. Give me my money or you can talk to my attorney again but next time it will be in front of a judge, and it will cost you a lot more money. About 30 minutes later, I finally have my money. A couple of days later, I buy a car from a different dealership, but one of the salespeople there, was a guy who had just started and had worked at the Pontiac dealership. That's when I found out the true story. The first Grand Prix apparently had been reserved by a guy (he had put a deposit down on it), but the people there the night I bought it didn't know that. Since I got the GM discount (my dad and grandfather retired from GM) and the other guy didn't, they were making more money off him. They figured I would be happy with the other Grand Prix, since they "went to bat for me" with the bank (they didn't do anything of the sort, I was approved for the first car). Boy were they wrong. A couple of years later, GM took the dealership license away from the owner because of his business practices (not just me, obviously), and the dealership closed. Karma.
Thats insane.
You didnt sue them for your rental car expenses and for having YOUR car wrongfully reposessed?
Moral: Dont buy your car on a Friday night from a shady dealer!
WOW!, I need a car started new job in 2009 had 1993 escort GT just over 100,000 miles rusted out, needed new car my dad worked for Chrysler could not afford new car, found a 07 P.T. Cruiser 14,000 miles $10,000, bought car 2 days later realized I got one key went back dealer 3 times and called them trying to get second key said they ordered one, 1 week later I call again said waiting for key.
Told my neighbor he deals with dealership, he said to see person in parts department, (used car lot people are useless), and he ordered me key had key in 3 days took 20 minutes to link with car.
Turned out be good car 160,000 miles later.
I had that happen. However I originally wanted another model. They were unable to order one but when I saw my car it was everything I wanted. After a few days I get a call saying the model I wanted she had and they would trade up for the car. I had the move expensive car and had paid cash. We thought on it and thought maybe someone else had ordered my car and they sold it to me before he could come pick it up. The salesman sounded to me like he was trying to fix a mistake. I kept my car..
I would have traded in the Grand Prix for the Corolla. A much more sensible car. I always they Grand Prix's were ugly, and too many Grand Prix drivers are lead footed, tailgating, in a hurry, get out of MY way, ass holes. People I don't want to be identified with. Besides, insurance on them is too sky high. $$$$
I bought a Honda Civic from Frank Ancona Honda in Kansas City via the Internet. All the financing was completed and I waited for my finance company to register the lien before I went to pick up the car. Informing Frank Ancona that the vehicle now belonged to my finance company.
Went to pick up the car and they “couldn’t find it”. They had a new buyer who had offered more and had hidden it.
I had to remind them that they no longer owned the car and to go find it.
Sheepishly they produced it.
"Please be Kind to Frank Acona" lol
"Can't find it" like it's some paperwork and not a four ton automobile.
Lol😂😂😂😂😂 Thanks for that.
@@GamesFromSpaceYou're exaggerating for sure, good sir! It is only 2 tons.
🤣👍
lol they actually owned up and admitted they were trying to sell it to another buyer? Im surprised they didnt stick with their story "the new guy parked it in the wrong place" or w/e
You want a crazy one, try this! I'm from the UK, Wales. Years ago I bought a House, prices were low, a slump, great price! Completed on the House, went to move in, all fixtures and fittings had been removed, light switches, sockets, light fittings etc. Not sure about the States, but illegal in the UK, they're included in the pice! Solicitors invloved, £500 deducted off house cost for replacement. One week later, seller turns up at the House with a box of said fittings. Wants to replace fittings and get his £500 back! Get this, will take the new fittings away, FREE OF CHARGE! Obviously a Loony Tune. However, not the end. TWO YEARS LATER, phone call. Seller has noticed House prices have risen, a lot! Wants me to sell the house back to him at the original price, then buy it back at the current value! Crazy or what I said No Thanks, as in F#%£@&%£#£%£@&%£## and slammed the phone down! True Story, beat that for stupidity!
All the fixtures and appliances are included here as well and it is illegal to remove them. 😂 That guy was a clown, sell it back to me so I can sell to you at a higher price? The F you will lol. Might as well have asked you to give him money it would have been the same thing.
That is an awful story. What a strange seller. It is also illegal to strip a house after you sell in the US
And they say there in no bubble, that these prices are market prices...
There is always a bubble, it' just could be years away from bursting. If the houses are selling for the asking price then that is the market price.
@@InteloPL
Few years ago.
A mate bought a plot of land to build a house.
Agreed the price.
On the day of exchange of contracts the seller wanted £5k more, knowing everyone was now invested in the sale..
The seller was a doctor!
This happened to me. Went to a large dealership's used lot. The saleman offered to let me "test drive a car over the weekend. " The only thing I remember was him copying my license, telling me to swap keys with him and come back Mon morning. Early mon morning, I came back and told them I didn't like the car. Then, I was told it was too late , my car had been sold to a wholesaler . I saw my car on a car carrier, took their car, and blocked them in and then called 911 from the dealerships phone. It took me all morning to confence the cops that the dealership did not have title to my car, I did .
This is also why you 100% never sell to a dealer versus selling it yourself. You will get more money and they can't pull games with you. Always keep both transactions separate. Also, HOW to sell your vehicle is to get their offer, decline, look at the current market rate, and then split the difference. Sell it to someone who needs a car and won't flip it. You get more money than the trade-in, and they get a ride at a reasonable price without dealing with a dealer. I've done this many times and the car sells in days.
@@josephoberlander Depends on how close the offer is. Sometimes the difference on sales tax can make the trade in attractive.
That story puts the “steal” in stealershio!
@josephoberlander He didn't sell his car to the dealer. Not sure how the dealer sold a car that they didn't yet even have the potential to own.
A friend of mine died and I was executor of his will, this involved selling his house in the UK that had a nice piece of land with it, in total it was worth £275,000, I told the estate agent to wait a month before putting it on the market, The day after my meeting with the agent a builder started delivering building materials to the property, bricks, cement, etc, when I spoke to him he told me, The agent was sure he could get the property for the builder for around £75,000, I cancelled the sale and went with another agent, It sold for £340,000.
What would the agent's plan have been in this case?
While I was considering the purchase of a used car, the salesman seemed quite taken with me and actually requested a date. I politely declined. After the purchase, the dealership called me back to ask for more money. Their excuse: the salesman was distracted and had set the price too low. I politely declined.
Did you at least blow the salesman as a sign of gratitude for giving you a good deal?
I bet you weren't really that polite, were you?
those darn low cut dresses right? lol
Got a picture?
I wonder how they would react to receiving two cases for harrassment
Update on this (I've been following) and it's not nefarious.
Woman traded the Telluride in for an EV9. Qualified for the loan, bought the car, it was expensive. She had the car for a bit (week?) and then it flat out DIED. Lit up like a Christmas tree. She towed the car back in.
Meanwhile, Brooke bought the Telluride. At the dealership however, because of the failure, Kia corporate wanted to look at it, then deemed the vehicle as 'unrepairable'. Not surprisingly, lady is not wanting another EV9. Because this is in Florida, a dealer can 'unwind' a deal up to 30 days after the fact which they did, and the lady wanted her Telluride back - which the dealer had sold. So the dealer reached out to Brooke to get the car back voluntarily and was willing to work with her on a different vehicle.
Truthfully, dealer is in a bad spot and actually wants to do right by both customers. I believe that Brooke is getting a new Telluride with identical spec at the exact price she paid for the used (that's a good deal for her). The other lady on the other hand then get her used car back and the deal unwound with only some extra miles on her used car and won't owe any money. Dealer is going to eat a bit of a loss, but at least do right by the customers.
Brooke is being VERY careful about everything before actually returning it (which should be next week sometime), so she's covering her ass.
If they were just honest from the start, Steve wouldn't bother reading this...
Thank you for the update! It's very strange that Florida says a dealer can "unwind" a deal within 30 days. That only applies to dealers?
Thank you for explaining it. I check comments specifically for information like yours.
I wonder why Florida gives car dealers 30 days to "unwind a deal" after a car is sold? That seems very generous, considering customers only get 3 days to change their mind after signing a contract.
Just as a twist. The original owner was upsidedown on her loan, then (didn't trade in) but sold the car to dealership and signed a lease with the manufacturer for the EV9.
It honestly happened to me in 2018. I saw a black LTZ Z71 Black OPS. It was #16 out of 750 made. The salesmen didn't know it was on the Chevrolet dealers lot. It was brand new. Had all the paperwork done in about 2 hours or so. Monday, they wanted it back because they weren't supposed to sell it. I didn't give it up. There were people in suits in my yard. The neighbors thought they were the police. It was roo funny. They didn't get it back
This is why I won't give them my real address or phone. They can call a computer phone line to their heart's content at my old addy. Lol
Falsifying documents is a crime, shouldn’t really be confessing to a crime. At worst it can also be considered fraud and theft by deceit.
No to mention many dealers will take your driver license info as if you failed to have those documents correctly filed you are committing felony offenses yes offenses.
@@philiplubduck6107Depends on the documents.
In that case, I'd rig a LOUD alarm system and park it in a secure garage, as the chances of them just coming and forceably taking it back would be VERY good..
Back in the 90s, Dodge accidently shipped some prototypes to a dealer who sold them to customers. They tried to get the cars back later, but the judge sided with the customers.
I had this happen to me in 2006. I bought a 06 Chrysler 300 SRT new, and the next day, the Sales Manager called me and said he wanted the car back. I told him I had a contract and the car was mine, which he responded, " there's not a contract that's been written that can't be broken." My response was that "I let the State Attorney General make that decision." He said keep the car and hung up on me.
Dam do you still have it?
@kid5042 no, traded it in on 2010 SRT Challenger.
Sounds more like the finance person messed up and now they need to unwind the deal. I once traded in a truck to a dealer they wholesale it and that place wholesale it to someone else who totaled it in a drunk driving accident and I was getting notices from the towing and impound for the fees, I contacted the tow company and they said they knew I didn't owe the money but I was the last registered owner so they had to send me the information. Always report your car sold when you sell it.
Oh! That's sound advice.
i had the same thing happen. almost 2 months after i traded our caravan in got mail from both tow company and police dept of car abandoned almost 1000 miles away. but it was just to let me know
@@circeseye1"Your vehicle was found abandoned by the US border. Please send $500 in Walmart gift cards to us or the USDA will arrest you for murder"
I sold my first car. I turned in my release of liability. The car collected 75 parking tickets. I received a notice of warrant for failure to appear/pay. When I went to the police dept. (I should have gone to court) to clear it up, they were going to arrest me on the spot. They said, "That form doesn't mean anything." Someone called the DMV who informed them that it did mean something, and it was filed before the first parking ticket was issued.
To who
In ‘88 I traded a car in for a 2 year old Bronco II. My Dad co-signed. Drove the Bronco off the lot and was told I would get my payment book in the mail. Month after month goes by and no payment book. So, I drive down and try and pay in person. Can’t do that. I was told to be patient. My Mother in Law was a Bank Manager. She said to send the dealer a letter to either come get the Bronco and return my trade in or send me the Title. 2 weeks later I received the Title. Got a Bronco free and clear for a 70’s Delta 88 worth $250. That Bronco was awesome! Found out they could not find a bank to secure a loan and the trade in was sold.
Why do they need a bank to secure a loan? Can't the dealer sell it on hire purchase?
You were so lucky.😆😆😆😆😆
@@welcomb apparently not. They looked for a lender to secure a loan and couldn’t find one.
@@TheRandyWanker Brother, I made $1,000 a month in the Marine Corps at the time with 2 kids. This was a God send
@@welcombSounds like they didn't take payments at their place of business and couldn't be bothered to set it up and deal with the record keeping for just one customer.
Biggest mistake my dad ever made was taking my mother's beautiful 1953 maroon w/white top Buick Super Riviera Coupe, on the pretense of having the oil changed, and then "surprising" her with rather plain new 1957 Buick Special 4-door. This went over like a pregnant pole vaulter with my mother. Upon returning to the dealership with orders to "Get my car back" my dear dad got the news a couple from Oklahoma had bought Mom's car and were headed back home. Not a good couple of months for Dad. Can remember talking to Mother about that in 1981 and she was still pi$$ed....
Women hold grudges forever!
A similar thing happened in my family - my father and grandfather did a deal to 'upgrade' my mothers car from a VW Beetle to an Austin 1100. I strongly suspect that the 'new' car cost less than the old car sold for, and they pocketed the difference. Family can be a challenge, and Mum never forgot it.
I do not blame her one bit! I'd be pissed off, too if someone took my car that I love, (Or anything else for that matter!) and replaced it with something they think I would like, without my permission. I don't mind if they ask me first and honor my wishes if I say no, but don't go behind my back! And don't tell me it's for my own good!
Again, I don't blame her one bit nor do I blame her for constantly bringing it up if she did.
Well, I wonder who's name was on the title. I'm guessing the dad's was on there, or it might be considered stolen property.
😂😂
This is EXACTLY what happened to us in AZ. We paid cash for a used motorhome, and it took forever to get our title from the dealer. The motorhome was actually on consignment. We found paperwork in the coach, from the previous owner. We were able to contact them, and they were also upset, because they were upside down, and were still making payments!
The dealer had told them, they had paid off the bank loan, but in fact had just kept our cash.
This dealer was right next store to the RV park, where we were staying,with the coach.
Hubby and I went over there several days in a row, and caused a scene, and promised to do this until we got that title. That did the trick😉
Funny, I recently bought a tuck camper under similar conditions, except the original owner had passed away. Took me 8 months to get the title, but I finally got it! Happy to hear you got it sorted out too.
I had almost the exact same thing happen to me when I was younger. I traded my Mazda truck in to get a pathfinder. They gave me a decent interest rate and I decided to finance through them instead of using my my bank. I drove it for 3 weeks, had a new stereo system installed, tinted the windows. I get a phone call asking me to stop by the dealer to sign some paperwork that was “overlooked” and it would only take a few minutes. I get to the dealership had and I’m told that they company had a problem with some numbers and my finance rate was changed. I told them that I would just use my bank because they would give me the exact same rate as the first one that I agreed to with them. They then tell me that since I already signed the paperwork that I had to use there company for the purchase. I told them “No thank you” and that I will just take my old truck back and they can remove my new stereo and reimburse me for the tint and that I would keep the pathfinder once they get that squared away. They actually laughed when I said that and told me that my truck was already sold and I can take the new interest rate or pick a different vehicle. I get up to leave and they told me that they will report the vehicle stolen if I left. I left and came back the next day with the original stereo installed and I was ready to remove the tint in the parking lot if they didn’t reimburse me, I also had my brother in-law with me who just passed the TN bar and had been a lawyer for all of 2 months. I got my truck back within 45 minutes and was handed cash for the window tint install. I’m guessing they were targeting me because I was 22 at the time.
Sure, no problem. Just add $10,000 handling fee.
Restocking fee I was thinking
That's pretty much what I posted above. It's all a matter of finding my price!
Time for a Convenience fee 😊
@@spacespector That one is even better hahahahahahah
@@spacespector
Yeah, kinda like a restocking fee.
I bought a used car trading in another car with a lien. 45 days later I got the notice in the mail for the new car payment and a letter that I was 15 days late on my old car. I called the finance company of the old car and they had not received a notice or payoff. I called the dealer and they told me it takes time. Dealer took 4 months to pay it off. The car got to 90 days late. I kept calling the finance company to inform them the car was traded in, the dealer kept giving me the run around. They sold my old car a week later after I traded it. Luckily the finance company of my old car did not report anything to the credit bureau being 90 days late. The dealer went out of business less than a year later.
7-11 wants their winning lottery ticket back. " If we knew it was going to be worth thirty million, we would never of sold it to you"
Lol
never of????????????????????????????????????????????????????????????????????????????
@@jiogcyihsugyiocjfdoivhphvw6821 Tragic that English speakers write "of" instead of "have".
Sounds like a scam that went on in Winnipeg with owner of a couple of 7-Elevens there. I got hired as an adult because they needed someone with a legal drinking age because they were selling alcohol there now.
We started noticing that we didn't get very many winning tickets sold. The guy had been scratching the areas of the tickets to see if they were winners or not. The Canadian Lottery Regulators notice this discrepancy in the amount of winnings that were being given out and started an investigation and noticed this going on at 3 711s in winnipeg.
I mentioned some of this stuff that was going on to my cousin who is working for the Winnipeg Police service. Key and the fraud investigator sat down with me at his apartment to go over what I had seen what I thought was going on. But as it turns out when they went to the lottery regulator it already noticed that something was going on so they just did surveillance because he was also suspected of selling alcohol to underage girls
@@filipe.estima see it all the time.
I can just see Lehto teaching law (I know he mentioned in the past he did so) but the explanation he gives are so clear and valuable for those of us that don't, for example, buy and sell cars daily.
My father-in-law owned a small, used car dealership. This man was the most honest man I have ever met, almost to a fault. He helped A LOT of people get a car, when most places turned them down. His belief in the individual made him A LOT of money. Big Dealerships are usually pretty safe, they always make you feel great UNTIL the car is sold. Interaction with a big dealership AFTER the sale is often worse than a dentist appointment.
during cash for clunkers, a local dealership was giving people cars for 3-4 days, then calling them and saying " you dont qualify, we need the car, and you owe us cash for every mile you drove. " tried it with us, we got our own financing, and after 30 minutes of red faced yelling in the office they finally sold us the car. horrible people.
I bought a truck from a dealer when I was in the Army 47 years ago. I've stayed away from dealers since. I buy dead cars from private owners, get the title and fix them up. Much cheaper and less headaches. Yes, every once in a while the car is too bad to fix up but, when I only paid $100 for it, I just salvaged parts. Good Luck, Rick
I need to find a car ASAP for travel nursing in Sacramento. My 2000 expedition needs work and I'ma work on it today while the rain is stalled however I need a commuter without paying payments. Unless I really have to 😢
This is the way!
@@NoriaMarieBeauTeyMafiaThat's a difficult situation. I wouldn't buy an EV because they are very expensive to operate. Their fires scare me. All I can do is wish you the best. Good Luck, Rick
My sister has a tendency to mistreat her trucks and had an engine blow up on her Ford Super Duty because she wasn't changing her oil or shutting off the vehicle properly to let the turbo cool down. The truck sat in Dad's lot in the weeds for five years until a neighbor asked if he could buy it. Dad got my sister to send him the paperwork and the guy, who was a mechanic, rebuilt it himself. The next Christmas, my sister saw it the neighbor driving "her" truck around and went over and started yelling at him, saying that he'd scammed her by only paying her $2500 for a "perfectly good" truck. The guy had spent $7500 on parts and had only considered his purchase a good deal overall because he did all the work of rebuilding the engine and turbocharger himself.
@@Snargfargle people have no clue the worth and the value to the work put into something like this.
Years ago a friend of mine, bought a truck from dealer. After he drove it for a couple of days he noticed the oil pressure would drop every once and a while and the engine made a knocking sound, just every once and a while, not all the time. He regretted buying it. The dealer called him, said they made some kind of a mistake. One of the other salesman sold it to somebody else. They wanted the truck back. So, my friend acted like he didn’t want to , but then said ok. They sold him another truck. Much better truck. He was glad to return it.
WIN! Good fer him!
Bet it was a Chevy
11:30 How is auto theft a civil matter? If I go and take a car from a dealership there's NO WAY the police aren't getting involved 😡🤬
It's simple. Companies donate to politicians who write the laws.
My niece bought a Pontiac g4 i believe way back when Pontiac was in business. She had it financed through GM/Pontiac. She went to make her first payment and they sent her the title out right after her first payment. Being she is honest she called and told them they got the title back but sold her the car at cost of build for being honest. Her payments went from over 400 to like $160
Now that's classy!
Won't happen a second time, unfortunately.
Years ago, my son bought a little car, we were on the title as well since he was young. Had the car about a week and dealership called and wanted us to come down and pay more. I said, sure, get our trade in ready and we will take it back , give you back this vehicle, and go elsewhere. We never heard from them again.
I'd never even give them the right phone number or addy. Never tf again.
I had Arbor Dodge try to charge me an additional $800 for the title of a VW Camper Van they left at a friends repair shop. It needed an engine, so they decided to sell it for $800, saying come to our dealership for the title. When I said that I was going to the State Police Office, the employee spit on the title, crumpled it up and threw it at me...
@@davidhollenshead4892 Walk out, and make them prove they gave it to you. Make them play back their security camera in court.
People bought Kia Teluride’s for $20k over asking during the last couple year. They’re now severely underwater. Makes sense the lien was for more than the sale price. Now there’s a problem.
If the dealer didn't know the amount of the lien before they made the deal, somebody screwed up bad.
@@russlehman2070 Agreed but thats on the dealer not the buyer.
To make a simple long story short i knew someone that works at a dealership during Corona he was saying the salesperson sells cars they were making 100k every six months for themselves and your right this is going to be a common problem for many of years to come
Should they be sued for over evaluating the product just like Trump did?
What sort of liability does the tow truck driver or company hold in the case where they execute a "repossession" on behalf of someone without legal rights to do so?
Excellent question!
As long as they can show the paperwork where the dealership claims they own the car, they're in the clear. And the dealership still has to pay their fees.
@@NereidAlbel Is there no duty of the company to in any way verify the claim stated by the dealership? Should the dealership not have to prove anything before the tow order is executed? Could prank callers issue false repossession orders to you all day long and you'd just go out and steal cars from random people?
My concern is not so much that things will be sorted out in the end, but having your car repossessed can lead to a lot of down the road problems for a person. Rendering someone unable to go to work and potentially losing your job or deal with a medical issue. These are things that could potentially result in issues that simply can't be remedied with a civil suit and monetary damages.
Recovery agents have paperwork in hand and the local law authorities are notified of the repo on the VIN . Then the owner can’t say stolen and file loss claim if by chance they did have insurance. The law will not issue stolen car/truck paperwork when it’s in repo status. Most will do a video of the repo to cya
@@Frag-ileI'm thinking that since the cars are being repossessed by a licensed repo company, not just some random tow company, they do repos for the same dealerships and already know who those people are and would typically believe that the work order they receive from the dealership is legit. The repo guys are simply the middle man or woman and rely on the integrity of the dealership. If they get a request for repo from some dealership or used car lot that they haven't done business with in the past, it would make good sense to verify with that dealership.
Its all computerised in the UK. Enter the registration number on the government website and it will give you the title details, milage and annual test history. You can also see if there is finance or lease on the vehicle.
My now ex wife back in the mid 1990’s worked for the Attorney General for the state of Tennessee. One of her coworkers was shopping for a new car, so she goes to a dealership and traded it her old car for a new SUV. Her coworker signed all the paperwork and drove home. A few days later the dealership called and said she needed to bring the car back. They told her that her financing fell through (that was a lie) so she tells them to bring her trade in around and she’d be gone. She still had the keys for the SUV in her hand and her finger was through the metal key ring. The manager tells her,”We don’t have your car, unfortunately we sold it.” “In that case, I’m leaving with my SUV until you get my car back.” she said. As she turned to walk out the door the manager grabbed her hand to get the keys, and since her finger was through the key ring, he broke her finger. Needless to say, the police got called and so did her attorney. Can we say Cha-Ching 💰💵💰💵💰💵
I had a friend back in the college that purchased a new Chevy Vega off the dealership floor and drove it home that day. The next day the Chevy dealership call him and said he needed him to return the car and they would give him another. Turns out the car he purchased was a COSWORTH VEGA that had been sent to the dealership to be displayed but not sold. This was a limited production car that would not be available and under their agreement with Chevy they could not sell it. He negotiated with the dealer and returned the car and was given a much more expensive Camaro as a result.
I remember those and no way that could happen dude. They were modified and painted different.
@@robert5 Why call someone a liar???
Often the dealers sales employees don't know what they are selling...
Doesn't mean that it couldn't mistakenly be sold.@@robert5
@@davidhollenshead4892 it sounds like lie that's why.
@@davidhollenshead4892 One of my brothers was a Toyota salesman for a little while, and he knew next to nothing about cars. He was upfront about that when applying for the job and was actually told that was an advantage.
During his Toyota sales career he sold one (1) truck, that was all he sold.
A Chevy dealer in NE Oklahoma tried to take a rebate back two weeks after I purchased a truck.
The sales manager called me and told me they needed an extra 1500 because they couldn’t qualify me for one of the rebates they offered and told me I would qualify for.
He asked how I wanted to pay the 1500 and that I could use my credit card.
I laughed and said I’d be back with the truck after work to return it and get my money back.
The language in the contract clearly states, in mice sized print, that if the price changes for any reason on the sale of the truck the customer could return the vehicle for a refund, and I told the sales manager that’s what I was going to do.
After three more calls from the dealer trying to negotiate some kind of agreement, escalating up the dealer food chain, the dealer apologized and said that they would just eat the 1500. I asked for a document stating they wouldn’t continue to harass me about their mistake. They guaranteed that wouldn’t happen and promised the letter wasn’t necessary.
Should have demanded it in black and white regardless.
@@MrBlueBurd0451 As someone from that region, yes, he should have.
Get the letter
Oklahoma car dealers HAVE to be snaky as hell. I think it's in the hiring documents.
The actual title transfer to the lien holder would have been far more assurance than any letter from a slimey dealership. Once the title transfer is recorded they have no way to unwind the signed sales contract.
Police book. Not exactly but close. I worked for a dealer who had several lots. He had me do random inventory checks and I would physically put my hands on each car. The GMs would explain missing cars as, "at a detail shop, etc". Reality was their side pieces were driving them.
My dad caught a guy driving a used 928 Porsche from our lot, turned out he was our GMs coke dealer who gave him the ride ...boy was my dad pissed.
We also found out the GM was embezzling so we took his house.
I thought they were going to pull something like the guy from Fargo.
@@windsofmarchjourneyperrytr2823 Involving a wood chipper???
A lot of businesses have a little sign up on the wall somewhere mentioning checking your change as mistakes cannot be rectified later,surely that works both ways
I bought my apartment in summer of 2001. About a week before keys were to change hands the seller called me, he wanted me to pay him money for the wall to wall carpet in the living room and hallway. I wondered why that did come up up sooner, like part of the ad or stuff the estate agent has to inform buyers of for it to have any legal effect here.
I asked him what type of floor is underneath as it was not possible to determine that when the estate agent showed me the place, as the carpet certainly was not new and had a some spots here and there on it in the living room. He could not say, and told me he paid money for the carpet when he moved in so I should pay for it too. But that means it was a new upgrade on the apartment but he only lived there for one year and indeed the washing machine was from the year before. My take was there was something rotten about it, he must have spilled a lot of stuff in that year.
So I tell him that as he does not know what floor he is selling me, and if he wants money for the carpet he will have to remove the carpet and I will have a new carpet installed. For a week I hear nothing from him until the night before it is time to hand over the keys, he calls me and says I can have the carpet free of charge and I was happy that was settled.
When moving in I noticed a corner in the living room where a small part of the carpet had been lifted, and it was not like that when I was shown the apartment. So I lifted it up so I could see for myself what I bought - under the carpet I was given free of charge. The carpets underside was disintegrating and really stuck onto the floor planks. The seller would have to work hard for days to remove the carpet and clean the wood planks underneath - so he gave me the carpet when I refused to give him money to do nothing. I guess that carpet had been on there for many years, at least a decade.
I don't get people like that, a deal is done, documents are signed, down payment has been made, date of handover has been agreed upon and then the seller does a move like that.
Fortunately I never heard from him again.
That’s just weird as hell! If you buy a house, everything that’s physically attached should be part of the deal. About 30 years ago, I bought a 70 GTO off a guy that was friends with a coworker of mine. About a week later, he calls and tells me he needs the cylinder heads back off the engine because they belonged to someone else. I told him they aren’t for sale. Went back and forth. The heads were Ram Air 4 with the 614 casting number, which was the mane reason I bought the car in the first place! $2500 set of heads. I told him my price, which is almost what I paid for the car. We aren’t friends anymore! LOL
A friend of mine was buying a house and the auctioneer told him that another person had put in a bid higher than him. But my friend looked into the matter a.nd found IT WAS THE AUCTIONEER HIMSELF, 😮😮😮😮😮😮😮😮
That happened to me. On 1990 I bought a Nissan Datsun B210 from a local dealer. They wanted the car back for lack of financing but my parents paid cash for the vehicle the salesman berated my Mom and hung up
What an inspiration. Yes the dealership no longer exists.
His first mistake was yelling and berating your Mom, this was lucky to be still be alive after that.😊
I detest when cops use those weasel words "It's a civil matter." It effectively implies that the cops believe the dealership over the owner, because that's the only scenario where it would be a civil matter. Otherwise, it's theft - and last I checked, auto theft is a criminal matter.
When you dont understand how the law works.😂😂
You are 100% correct.
The dealership is not the lean holder, nor is their name on the title, this is a felony auto theft and it is a criminal matter and here is how I know this.
My wife had to deal with a case where the dealership sold a truck with the wrong price on it, when the dealership tried to get the owner to pony up the difference, he refused.
So they had their own tow truck pick it up from the buyers driveway.
Owner reported it stolen, handed the paperwork to the Sheriffs office, she looked over the paperwork.
She went to the dealership, they tried to explain their action and this was her response.
"I'm not here to wheel and deal, I am here to arrest the person responsible for the felony theft of a vehicle you do not own"
The problem got fixed real quick with compensation for the buyer.
Escalate to state police
Nah, crime requires criminal intent, this is just the dealer being dumb and doing something they wrongly but in good faith believe they can do. No prosecutor would try to bring a theft case against them and they'd lose in court if they did. It really is a civil matter, you need to call someone like Steve about it and not the cops.
So taking something you know you don't own doesn't count as criminal intent? Excuse me, I am off to swipe a bunch of stuff I believe I should own even though I didn't pay for it. I'll just tell the cops who show up that it's a civil matter with the 'owners'...
I had a dealer try the "we need more money" trick on me. Funny thing is, I was taking the car back anyway. I drove it 14 miles home from the dealer, parked it in my driveway and it dumped coolant all over my driveway. Brand new cars should not do that, not even 98 Cavaliers.
It's the cavalier. That was your first mistake.
Interesting explanation. Thanks for the information. Fifty years ago there was a used car dealership in my neighborhood called Cheatum Used Cars. Seriously.
Great info !! It's so confusing when buying a vehicle, so many papers and legalities !!
Good afternoon Steve. I had occasion back in 2000. When I bought a car paid cash for it and went back the next morning to pick it up. I took a picture of the Vin number and gave it to my insurance company to let them know that I was picking up a new car. When I went to pick up the car in the morning, they said oh it’s being detailed. Why don’t you come back around 2 o’clock? I returned at 2 o’clock and the car wasn’t there but then a few minutes later, a similar vehicle pulled into the lot and they told me this was my car and I said no it’s not. I would never buy a car with a light gray interior because I have dogs. They said that was the vehicle you purchased. I checked the Vin number and showed them the VIN number of the vehicle that I had purchased, which was completely different. Just at that moment, another car, identical, with the exception of a dark gray green interior pulled into the lot and the driver went inside the dealership. I walked over and looked at the Vin number and it was my Vin number. The sales manager came out and said that this was indeed my vehicle and I must’ve gotten the wrong Vin number, and I said i didn’t. They went back inside, talk to the person that they had sold the car to after they sold it to me, and she was willing to return the vehicle without having it registered into her name and transferred to my name. I was so angry with the dealership if I hadn’t paid for the vehicle in full, I would’ve walked off the light.
Car dealerships are almost as shady as tow trucks and body shops , but they hide it behind slightly better dressed employees
I was one of those salesman and if the public knew what the dealer did they would never buy from one. We will charge you the sales tax then when you go to get registered the dmv will tell you you still have to pay (because we kept that) we will make money off your trade, another thing is if the manufacturer offers a rebate or bonus cash for the down payment and the customer isn’t aware of it we won’t tell them and pocket the money, we will add percentage points to the terms offered by the finance company, we will print phoney invoices to trick you into thinking we didn’t make as much money off it or that we are losing money on the deal, we will add bullshit fees on the final paperwork, we will sell you a bullshit extended warranty you won’t use and if you are haggling too much on a vehicle that is very desirable and has high demand and we know it will sell for a higher price to someone who won’t haggle we will lie to you about being denied financing to sabotage your deal so we can put you into something else to make that extra $500-$1500 we can squeeze out of some dumb kid and charge higher interest also and last but not least if it’s a slow month we will contact recent buyers and lie to them that the financing company wants an additional $500 to finalize the deal we made a couple days or weeks ago knowing you would rather pay extra extra than to give your new car back then we will give you a phoney receipt. These are just a few dirty tricks they pull and I’m sure that in the last ten years since I left the business they have came up with more. I will never work for a dealership again ever.
Right up there with real-estate people and politicians
I once considered working for a Toyota dealership that a friend of mine managed and while having drinks. He's like "well as a service writer. You're basic job is to get people to do service that they don't really need!"
Body shops may be shady, but at least the techs there know how to fix cars instead of the over glorified parts changers known as mechanics.
@@georgesheffield1580 people don’t realize how scummy realtor’s are. If they know you have a time window to sell they will sit on the high offers and just give the lowball offers until the time runs out then the agency will buy it themselves and then resell it to the person who made the highest offer.
Steve back in 2000 I wanted to buy a pickup truck. I was living in Arizona about 40 miles south of Phoenix. I was looking at dealerships and a MAJOR Chevy dealer had a 1999 Chevy S-10 with extended cab and loaded. Manual Transmission was ok with me. It had AC and a CD player. i took a test drive and asked what I needed to get myself in it. My trade in was a 1996 Mitsubishi Galant.. They ran the numbers and said all we need to do is dot the I's and cross the T's. It was the Friday of Memorial day weekend. They told me to have fun and they'd call me in to finalize the deal. Well I took advantage of the fact i had the truck and went camping. This truck was supposed to get 26 MPG Highway. Out of the 200 miles i drove round trip was 200 miles. It took 11 gallons to fill it. When I did the math and it game out to around 19 MPG. Another problem I had was the truck had no power. It was a 2.4L 4 Cy. On the interstates at the time outside of PHX the speed limit was 75 MPH. I had a hard time keeping up with traffic doing 5 MPH over the limit. I was in 5th gear and it was a little slug butt. After that weekend I called the dealership and didn't get a call from them till Thursday. Seems like no one was going to cover the loan. That was fine with me because i was not happy with a truck that could barely do the speed limit. When I got there my car was waiting for me. They washed it and even topped off my tank. They took the plate off the truck and put it back on my car. My Misubishi also had a 2.4 Ltr 4 banger with a 5 speed manual and had no problem doing 75 MPH even in 4th gear. It got me over 30 MPG so I guess by them screwing me i got the better end of the deal.
That motor was a gutless POS and belonged on a scooter.
Land Rover put a similarly gutless 2.4l in their series two vehicles - they were even worse. Try 14 miles to the gallon on a good day, downhill with the wind behind you.
Chevy
Back in the olden days when I was a teenager I scrimped and saved and worked my butt off in order to save up for a car of my own. To sweeten the deal (and give me the incentive to keep working toward my goal) my dad promised to match my savings when it came time to finally go and find my dream ride.
It was a small town with more than its share of used car lots and as luck would have it, the second dealership we passed had the sweetest Chevy Malibu I had ever seen, parked right there in the front row. Dad just kept driving and pointed at the sign. "Uncle Bob's Used Cars."
A mile down the road I almost jumped out the window at the sight of a bright red '69 GTO. The dealer? "Honest John." I had to turn to watch that one fade into the distance behind us as Dad drove on.
We stopped for lunch and he turned to me- a sulky 17 year old- and said, "son- they don't know you but they know boys just like you. I can guarantee that looks ain't everything when you buy a car, and those two are probably gonna be sold "as is" to some other young men just like you real quick. He took a sip of his coffee and went on, ""Ol' Bob ain't your uncle, boy, and I'll testify to the fact that John back there, SURE ain't honest."
Two days later I drove home in a late model Ford pickup, warranty and all, and it saw me through college and a cross country trip, and then many miles beyond that.
And although I hadn't before learned the lesson of Buyer Beware, and because of Dad never relly had to, it's something I'll always remember whenever I walk through the doors of a dealership.
Sounds like you had a great dad
I mentioned this before, dealership in NC lost/gave the Jeep I ordered to another car lot 300 miles away. They had my bronco as part of down payment w/$5k on delivery. They lied & said someone else ordered the Jeep with my special additions. They also forged my signature on my title as they had made a deal with someone to buy it. Someone at dealership took it off-roading and ruined a brand new paint job. I found that part out when the people buying it contacted me about upkeep and any issues I had previously. There’s more that’s the basics. I still have that Jeep too.
Steve, It would be nice to have a segment on dealing with the police in situations where a dealer unlawfully "repossesses" a vehicle and the police say it is ONLY a civil matter. It seems that there are two tiers of justice where police are there to protect businesses or at least reluctant to get involved; however, if I go down to the dealership where I traded my car and "repossess" it unlawfully, I would be arrested and charged with felony theft. So, here is a hypothetical scenario. Courts are booked out for months. I NEED my specific vehicle back. It is unlawfully "repossessed" by the seller. The police have been notified of the facts and refuse to intervene. What happens if I, or someone I hire, truly repossesses my vehicle for me?
Excellent question, and so true. The system is corrupted to it's core benefitting only the top 1%.
I bet if you did it smartly and contacted a lawyer first you could hire a tow company to casually re-repossess your vehicle off their lot and then when you got into court, if the judge isn't a clown (tall ask) you could get an order enjoining them from taking your car again AND forcing them to pay civil damages including your expenses in getting your vehicle back.
Cops will arrest you for stealing your car
Wait for the court order. Then call the local sheriff and they will help you repossess.
If the cops refuse to do their job when the car was stolen, Id have half a mind to take my keys, hop in the car and drive ot back home.
If the dealership calls the cops back, and the cops try to order me to return it, id tell them, "they took my legally owned car from me and you refused to retrieve it, claiming it was a civil matter, I took my keys for my legally owned car and took it back into my possession, if you want to no longer address it as a civil matter, then we can all go have a chat at the dealership, my car stays with me in the meantime since it is, as you quoted, a "civil matter""
I had a dealer sell me a car that they claimed they owned the title on. A week of dodging my calls, we finally show up in person and they admit that they don't have a clear title. We try to work with them on something else but it falls through and they try to refuse returning my payment. In the mean time my bank is wondering where the title is, which finally pushed the dealership to refund me. Some dealers line while believing that it will be cleared up before the customer even knows there was a problem.
You explained all the reasons I hate buying a car. Car dealerships are worse than politicians.
One they screwed you right up front and the other screwed you at your back.
And Florida just made it law that you have to buy from them and only them.
…and lawyers
But more honest than Defense or Divorce Attorneys.
At least car dealers offer a product.
There are too many bad fly by night dealerships out there. This will be my 30th year in the business, and there is almost nothing I haven't seen or experienced. I currently have an Auto Repair Shop that I rent from the dealership it's attached to. It took me almost a year to get him to understand if he sells junk it makes my business look bad. He now lets me go pre inspect every vehicle before he purchases them, and I also do all necessary repairs. He has grown exponentially since then, and I sleep well at night knowing he sells decent used vehicles.
I work for a car dealer in Florida and we buy primarily from auctions and we have several cars sitting here on our property that we cannot get rid of because there is a lien on them that we did not know about when we bought the car and since we bought it at the auction we are stuck with it until the previous owner has satisfied the lean...
Years ago we traded in a Lebaron GTS turbo we owned out right. We also made a $5,000.00 down payment on a Dodge Caravan, kids ok. Got phone call 3 days later that said we needed to come back in a re-do the financing. They said they used the wrong lender and out payment need more down and a higher payment. Good credit and a total of $13,000.00 down on a $17,000.00 car. I said unwind it and give us our car and money back, 72 hour right to recission. They had already sold our trade. I called the finance company and they said they had no problem. Dealer wanted more money flat out.
This is very common bait and switch tactic to get more money out of a low profit sale
Steve you have one of the best shows on TH-cam, I wish there were more attorneys
like you.
I had an almost opposite problem, a dealership contacted Honda Financing and paid off my car and transferred it to themselves BEFORE we'd finished financing on the new vehicle and then, when I told them I wasn't happy with their offer they told me that they couldn't just give me back my car, that they were only supposed to be inspecting, because they'd already submitted the paperwork and started cleaning it out. Talk about shady dealings and basically entrapment. I ended up agreeing to a deal I didn't like because my options were buy a new car or walk home and try to sue them.
Also, for anyone in the Chicagoland area, avoid Gerald Subaru (and their other associated dealerships). When I complained to the BBB and state I was told I wasn't the only person with a similar complaint about them. Very aggressive and predatory business practice.
As a Chicagoland escapee.. I know of them, and I'm very sorry.
Sue? Call the police. It isn't a civil matter if you haven't sold them the vehicle.
It sounds like you could have just taken your car back and thanked them for paying off your loan and left? Why make a deal with them at that point?
Dang! I know exactly the dealer you're talking about. I actually was there in 2014 looking at Foresters. The North Aurora location anyway, though I would think the whole chain is run in such a way. That's good to know who to avoid in the future.
How did they transfer the title to themselves? You didn't sign your title and hand it off to them before your new financing was finalized did you?
I remember when my sister bought her first car. It was in 1997 and the dealership sold her a 95 Toyota Corolla for $7k. Way under blue book value. Two days after they sold it to her they called saying they wanted the car back cause they screwed up on the price. The bank got involved and told the dealership tough luck. The car is ours now and once the lady finishes paying it off it will be hers. My sister got one over on the dealership on her first try.
My wife's ex-husband sold a pickup that was in both their names. Then he called her, and said the new owner was coming over so she could sign the title off. She refused, and pointed out a judge had ordered them not to dispose of any joint property during the divorce proceedings. Ex-hubby said, "you have to, because I already sold it. So if you don't, you'll be arrested for fraud." Umm, no. That isn't how it works....
Remember how spiteful she was to him when it's your turn... they never change and always get worse.
@@steve581581 That's a very weird (and misogynistic) misinterpretation of what I wrote.
'Spiteful'?!? The pickup was in both their names - and in fact she's the one who paid for it, with money she received for an injury. He sold it without telling her, pocketed the money, and demanded she sign off on the title, claiming otherwise SHE'd be arrested for fraud.
And remember: a judge had ordered that no joint assets be sold or otherwise disposed of, before the divorce was finalized.
I've been married to her for 32 years now, and we get along fine. So when is 'my turn' coming?
I think you owe my wife an apology, for wrongly assuming she's a bitch.
Wait your turn
@@Johnebegood Been married to her for 32 years now; what am I supposed to be waiting for? It's sad that you two guys are so scared of women. Maybe you should try going gay?
It's not always the women, it's more than likely the lawyers or vicious little friends. The "gay" remark was a whole lot dumb.@@troystallard6895
Not exactly the same thing, but when I bought my current vehicle I got a full service warranty with it. About 2 months later I get a letter saying that I need to pay more as they have upped the cost of the warranty. Too bad for them I have paperwork saying this is what it costs. Never paid more, still have full coverage.
lol, they must think people are dumb. Upped the cost? It costs what it costs at sale. You don't pay more each year for inflation or something on a one-time warranty.
That's a game dealers play. They take the money for the warranty, but don't forward it to the warranty provider for months and months to 'pad' the dealership's bottom line. The cost of the warranty (usually much less than the dealership takes in) may have went up.
Happened to me once before. I traded in a car I bought new for a different car roughly 2.5 years later to the same dealer. They called me 4-5 days later and said I had to bring the one I bought back and take my old one. They said it wasn’t in the same “condition” as they took it in as. I was young and dumb and very worried at the time but luckily when I talked to my dad he knew the State’s Attorney’s office and they just told me not to do anything. The dealership kept calling and I simply said no to them.
Long story slightly less long there was a porter or porters at the dealer that would beat on cars that were there after they were traded in. The car I bought had issues related to this and the car I traded in was absolutely trashed by the porter.
This was a very large first line dealer in the South Side of Chicago.
Maybe they hired the Gallaghers from Shameless to do the dirty job!
We bought a new VW (from a big dealer) and they dragged their feet paying off our old car... Luckily I noticed and was able to move the payment date on the old car - so buyers be aware: check your old loans because many states don't require them to pay off the old note in the timeframe you think.
Actually, what I think happened is that the original owner traded in the vehicle with a large balance still left on the loan. The dealer made the deal at the time and took the car in on trade and financed her new vehicle adding on the negative equity of the traded in to the new vehicle causing a over advance (loan exceeds the value of the new car, some banks allow up to 150% depending on credit worthiness) and the dealer was not able to get the financing done as planned due to the buyer's credit. They then sold the trade in PRIOR to getting it paid off while trying to get the original deal bought by the bank. Now, they have to return the vehicle to the 1 buyer and recoup their vehicle they sold her and cancel the sale altogether. They can't do that as they have already sold the trade in! They are trying to get the vehicle back to avoid losing on 2 deals!
I bought a Honda CBR 600 motorcycle from the dealer when I was 19. After finishing all the paperwork, they realized I didn't have a motorcycle drivers license yet, and would not let me ride it home. I was working on getting that the next day when they called me and said they cancelled the deal and refunded my deposit. Their reasoning is that they accidentally gave me too good of a deal. I was pissed, but later realized I woulda probably killed myself on the thing.
Craziest story ever... you should be thankful, they just saved your life
@Steve Lehto I have been following this whole thing on TikTok. The lady bought a new electric vehicle, traded in her Telluride with $18k in negative equity. On the maiden drive, the new vehicle DIED. Dealership towed it back; they had a KIA factory rep come in and deem it unrepairable. Florida apparently has a 30-day right-to rescind. I don't know how that is legal, since I believe it conflicts with Implied Warranty of Merchantability. That's the very short version.
A right to rescind on the purchase of the new vehicle or a right to rescind on the trade-in? The obvious remedy here would have been for KIA to buy the new vehicle back under the lemon law and she could then get another vehicle. But to suggest she can get her trade-in back when the new vehicle is a lemon is something I have never heard of. (If a state really allowed anyone to rescind their trade-in for 30 days, it would make it unfeasible for dealers to accept vehicles on trade.)
@@stevelehto The new vehicle---Diane "bought" a KIA EV9 electric vehicle that died almost immediately after the purchase. Would Lemon Law apply since there was NO attempt at repair? The new owner of the used vehicle (Brooke) refused to return it with out some kind of concessions. The dealership has offered a brand new Telluride with the same same specs/trim/etc. Brooke also has a former dealership finance manager helping her with paperwork on the brand new vehicle to make sure they don't screw her over.
Someone in another comment thread gave the impression that consumers have three days to unwind a deal from a dealer.
In Illinois the consumer owns the car when it leaves the property of the dealership. If you are solicited at your house in Illinois, they have three days to unwind the vacuum cleaner, salesman, or the aluminum siding and window guy agreement for example.
No, I thankfully (praising God every day have not been in that industry for over 18 years but that’s the way the law used to be.
@@stevef68 I think having a factory rep inspect the car and deem it unrepairable counts as an attempt at repair
My dad bought a 2 yr old truck. The dealership called him after. And asked if they could buy it back +$2000. He said "nope" he never figured out why they wanted to do that. 😂😂
Probably had a offer for his price +3k, or something.
Someone was willing to pay a higher price and they could make a profit.
Chip shortages during covid made used vehicles worth more than msp
@Sean-John this. We sold our Mercedes back for sticker during covid
at least they offering extra money
This happened to me once, in Fort Collins, Colorado. A 'new' salesman had 'accidentally' sold the car I'd bought and was on the lot for final dealer prep.
Unbelievable. They had been unhappy about me paying cash instead of financing and I think that was what caused the accident.
Took getting an attorney and going to court - before I got my money back, with interest - nearly six months later.
And, unusually for Colorado, they had to pay my lawyer's fees.
I read this story somewhere. It ended up being the dealer didnt wait, state law, something like 3 days before selling the car. The lady who traded it in came back the day after and was still within her rights to ask for it back. She was gonna sue the dealership.
Back in I think 2010 a friend of mine financed a I think 2007 Silverado, he'd been paying on it for about a year, came out of a dealership out of South Carolina, we're in Virginia. Suddenly his truck go repossessed because the dealership he got it from didn't pay off an existing loan on the truck from when it was traded in. The truck ended up being hauled off to I think Florida where the bank with the original loan was out of, where my buddy had to go to court and essentially fight getting it back as a stolen vehicle. He did win but he was out of pocket for his time and expenses including the drive to and from Florida on multiple counts and the fuel cost of driving the truck back. The only plus side was, the dealership was ordered to pay both the previous, and my buddy's existing loan off, so he did end up getting the truck clear and in his name but it was a fiasco.
You just brought back nightmares that we had with Pueblo dodge in Pueblo Colorado and 2004 everything you said happened they called wanting more money down. I told them read the contract then they told us we could get a loan and they already taken our truck and send it to auction. They ended up finding a loan at the same interest-rate, but it was a nightmare. Pueblo, Toyota and Pueblo dodge are owned by the same family, and they are a nightmare.
Before I got sick I leased a pickup. Made all the lease payments and termination time (36 months) the truck still had less than 2000 miles on it. The lease buyout was $28 K and some change. The dealership wanted me to buy it at 34k. I called GMAC and got the right buyout price. Got a loan for that and bypassed the dealer that wanted 4 K for basically doing nothing. I did the registration, insurance and all myself over the phone.
We paid cash for a 2008 Ford F150 in 2007. It had 20 miles on it. 4 days later the cam shaft started flying apart. Dealership had it 2 months replacing the motor. Went back again 6 months later for same problem. Dealer wouldn’t replace truck nor honor the paid in full, extended, warranty until I threatened a lawsuit. I went over their head to Ford. It took me about a month to reach the person I needed to speak to. He said Ford would replace it less mileage, which would have amounted to about 1000.00. They just needed the truck and the title. I hadn’t realized we hadn’t gotten a title until then. Dealer said he gave it to us and I should have sent it to the state. I called the state dmv, who told me how it worked. Dealer was supposed to send it to the dmv, not us. We received the title about a month later after dozens of phone calls. Manager wouldn’t even come to the phone anymore. He also wouldn’t come out of his office when we went there. I suspect that they had taken out a loan on the vehicle or used the title for some type of collateral. And the Warranty? I found out later that the dealership had replaced the second engine. When I called to get the door key code, The secretary , making sure that she had the correct vehicle asked me had we self paid to have the engine replaced. We assumed the warranty had paid. Somebody paid but we didn’t.
Yeah, if you decide to buy your lease car when the lease expires, never take it back to the dealer. They will return it to inventory, assess whatever fees they want, then basically sell it to you for whatever price they think they can take you for. Just call the financing company directly and make separate arrangements.
Another great video. Here in MI as of 1 oct 23, Michigan titles now go to the lien holder. Hopefully this puts an end to the floats that so many dealers operating on B licenses in MI try to live by,.
Your shirt brings back memories. I worked in Boulder for 6 years and made many visits to McGuckin Hardware. It's a Boulder area landmark. I f they don't have it they can usually get it. Thanks for helping people with your videos!
Back in 1998, I test drove a new truck over the weekend, as was the custom at the time. When I returned to the dealer Monday afternoon, my old truck was gone. They had sold it Saturday! We hadn't even worked out a deal yet. Hadn't signed any paperwork.
Luckily, it worked out. I got a new truck and someone got my oil eating, old engine with 3 months left on the extended warranty.
Did you also have garlic attached to your belt?
That's a great position for you, as it's their problem to fix.
Last two cars I traded it, to different dealerships, both put preprinted stickers on the windshield that said "FRESH TRADE, DO NOT SELL". I was told they sit untouched for 3 weeks in case any aspect of the deal falls through. Maybe that is unique to California or a few dealerships here.
I recently saw that sticker on a jankey 93 Corvette in Los Angeles. I figured it was because it couldn't/hadn't been smogged yet. I hadn't thought of the lien holder deal Steve talked about. Could well be both situations. California is tough on dealers. It isn't easy to put the smoke back in the bottle if you sell a car before you have all the bull-shit requirements met before you sell it.
My daughter bought a used Jetta from a reputable, multi-state dealership here in Texas. Finance manager completed all the loan documents and we paid $2k down and left with the car. 3 weeks later, the salesman calls and says that she has to return the car or submit additional financial documents proving her income (She had provided paystubs and bank statement, so we were sceptical). I did some research and found out who the VP of sales was for the headquarters and called asking for him, as if I knew him. After my conversation with him, he said he'd research it and call me back. He did. After firing the finance manager. She did have to go back in, but it was to resign a sales and finance agreement that reduced the price of the car by $1000 and refinance at a new amount.
I'm aware of a situation where a guy's dad bought him a used car. I don't know how long later it was, but he moved to a different state and one day the cops pulled into his yard, telling him the car was reported as stolen. He showed them the paperwork showing the sale and he was in the clear, but he could no longer drive the car, even to take it back to the seller. So now, he has a car he can't use or return.
car theft is not a civil matter.
Gotta' love dealers. After returning from Vietnam in 1969 I arranged to buy a a low mile 1967 Mustang from a major dealer. Very clean car. When they brought the car around after "prepping" it, I saw it was NOT the same car I had agreed to buy. Same color, etc but high miles and wear. They tried to convince me at first it was the same car. Later they said it was just made a 'mistake' and this is the car they actually sold me. I was so angry I started yelling in their show room they were crooks and I was calling the police. They agreed to cancel the transaction, I'm sure hoping to pull the same scam on someone else.
I had a similar story.. I came back from Vietnam in 1971, flush with cash (not much to spend it on over there), and decided to buy a 1966 Mustang. It was from one of the small dealerships just outside the large Naval base in San Diego. I paid cash and took the car. I decided to take a road trip with it, and on the way back, going up a large grade, the car overheated and the radiator boiled over. I managed to limp home, and when I got home, my father took a look at the car and determined it was a cracked engine block just behind the water pump. Even though the car had the "as-is" sticker on it, both my father and I decided to roll the dice and visit the dealership. Upon arrival we told the salesman about the cracked block. Now he SHOULD have said "gee I'm sorry, nothing I can do, as-is you know..", but the asshole shot off his mouth, saying "yeah, we knew about the crack, what are ya gonna do about it?".... Karma upcoming.. Since I was still in the Army, on leave, I was able to get an appointment to see a Navy JAG officer (ie: a Navy lawyer) and my dad and I signed affidavits stating what the salesman said, and OH MY, would I LOVE to have been a fly on the wall when the officer called the dealership.. I suspect this dealership was already on shaky ground with the Navy, probably screwing a bunch of sailors, and showing MANY complaints.. I bet the officer told the manager, "make this right or you'll be put on the "off-limits" list", which being that the dealer was just a mile or so from the main gate of the largest Navy base in San Diego, would be a VERY BAD THING...
A couple of days later, we get a phone call from the dealership, telling me that there
would be a factory-rebuilt engine waiting for me at a nearby Ford dealer. My dad had a friend who ran a small autorepair shop near home who said he'd install the engine for $150.. Kept the car for quite a while..
I had a similar experience back in 1988,I bought a new Toyota Celica GTS coupe, and about a week later, I got a call saying they made a mistake in their math, and I needed to come up with another 18 hundred dollars or return the car. I called their bluff and returned to the dealer,my 84 Celica was still there all detailed and on the front line, I was not about to give them more money so I got my old car back,traded it on a different Celica and got a better deal,wasn't long after and that Toyota dealer went out of business, wonder why.
This has been cropping up Everywhere the last year (and its going to get Much, MUCH worse..)? Some people purchased New vehicles with horrendous Dealer Markups? @ 1-2 years these vehicles are incredibly underwater/upside down...
This happened to me once a while ago. I bought a new Chevy S10. I negotiated a price, signed the papers, gave my down payment, and drove off the lot. I got a call the next day telling me they messed up and gave me the "cash back" and the zero interest. As such, Chevy said no on the terms. I told them I was out of town for the weekend, and would be back on Tuesday. I agreed to return it only because I realized I wanted the more powerful auto transmission. I told them to have cash for my down payment return because a check is a contract, and I could not trust their contracts. I got there, they wanted to just do the paperwork to charge me more. I started to walk out with the keys in hand. They went and got my cash and had me sign a paper negating the original contract. We both signed it, I got my cash, and my copy, then left. As I was driving away, the salesperson started yelling from the driver seat of the truck. He was a bit upset that I had put a little over 1200 miles on it already. I had spent the weekend driving all over Northern Minnesota. WONDERFUL test drive! I bought another from a different dealer in town before the end of the week.
I had a Dealer license for about 10 years before I closed doors, and this is something Franchised (brand) Dealers do everyday, they take a trade and in most cases send it to Auction (that's why you don't hear more cases like this), but the vehicle has a lien that is still pending, they won't pay the lien until the new car deal is solid (in most cases this is either 1st/down payment went through or they receive a letter from the bank saying all is OK), if the new car sale fell through and the used is already sold, the buyer of the used won't get title until all the mess is solved, which usually happens but apparently in this case was different. Yes the laws says to be able to sell any vehicle on the dealer lot the title has to be present and the vehicle has to be free and clear, vehicles without title should be parked in a place not accessible to customers and can't be offered for sale, also Auction houses are supposed to request proof of title when accepting the vehicle for sale, but in real life is not happening, I'd say 80% of vehicles at an Auction don't have a title at the time of the sale, and most trade ins at big car Dealers also lack of title, and nobody cares. Is a world of thieves.
Your description made me laugh because it reminded me of a pickup purchase I made many years (okay, decades) ago. They made me a deal that was $500 better than anyone else on a special order. Two weeks after placing the order, the salesman called and said that we had a problem. GM had raised the price to them by $500 (quite the coincidence) and he would have to add $500 to our price. My response was; no, we have a deal. You have a problem.
How can stealing someones car not a police/criminal matter. In Canada where I live I never left the dealership with a car without the car being registered in my name.
Years ago my friend bought a new 12 passenger ford van thru another friend dealership...a few weeks later the dealership wanted the vehicle back because they "accidentally " sold a non CARB van to a NY resident... well he told them he on a extended road trip with it & ended up driving it 8 weeks before the dealership had to undue the sale ,refund the taxes ,title & registration & then find a replacement vehicle with the same or better equipment...which they couldn't get for 3 months & ended up eating a extended rental vehicle, otherwise the dealership would have been fined by the State & have penalties
Had that years ago here in the UK, it still had outstanding finance from 3 separate finance companies on it. I found out and rejected the car. The dealership tried to refuse the rejection, I contacted the finance company I had used who contacted the dealership an demanded the agreement be terminated. As my trade in had been sold already, the dealership had to give me the value of the trade in, in cash.
We always deal with the dealership sales manager, fleet manager, etc. Regular "salespeople" may not be there next week.
I bought my brand new Jeep Wrangler from a dealer, two weeks later they called to say the salesman made a mistake. I drove there and they tried to charge me $2000 more, I told them we both had signed the sales docs, I had given them the check from my bank and it was a legal transaction. If they pursued this, my lawyer would be in contact with them. I never heard another word.
This happened to my parents back in the 90s. They traded in a old Mercedes or a Jeep Cherokee and 2 weeks later, they called my parents back to tell them to bring the Jeep back and take the Mercedes. I think they realized the Mercedes was a piece of junk and was falling apart and not worth the trade-in they thought it was. That car was maybe 5 years old with less than 50k miles on it. My parents still have the Jeep 27 years later. 😆
I watch a lot of car repair related videos. Mercedes seems to have went the way of BMW(big money waster), needing expensive repairs and parts after not many miles. In fact, I get the impression that all European cars are to be avoided these days.
That’s exactly what happened. I used to be a lot manager for a luxury used car sales business that was expanding it’s footprint to ultimately be three locations across the St.Louis region and they were having all kinds of problems keeping track of their inventory because he had them everywhere and too many people had dealers plates so his employees were always driving the cars and it was a huge mess. Several times I had to go to the bank and work out getting a lien paid off as quickly as possible because we had already sold the vehicle and the new owners were complaining about not being able to get their plates and tags because they haven’t received a clear title for the car yet. So the the owner of dealership would always be sending me to a bank rushing to get something cleared and get the title same day before the new owners file a complaint with the BBB.🙄
That's exactly what happened to me, & it was Frank Myers Auto in Winston Salem, & he kept my money! That's probably y he's not in business anymore, he did this to a lot of people.
Similar to what he’s talking about around the 2:00 and 12:30 mark.. I once purchased a car from a dealership.. was there for hours, did all the paperwork, signed the big yellow sheets of paper which was the contract which had my payment information and interest rate, etc.. everything was signed and insurance was also put on the vehicle. Wasn’t even dealing with the salesman anymore since the purchase was finalized I was dealing with the finance guy/manager… guy told me they would be washing/detailing the car and that I could come pick it up the following day.. I took off work, got a friend to take me back an hour to the dealership and when we get there we see my car back on the lot parked where it was originally parked and still had the dealership stickers on it and hadn’t been washed or detailed.. I walk in and no one pays me any mind and purposefully ignores me. I notice the finance guy and he tries his best to steer clear from me. I was there for over 30 minutes before I finally just walked into his office while he was in there. He was super awkward and told me “the bank wants you to get a different car”.. I was taken aback and I have had my fair share of dealing with crooked dealerships but this one took the cake.. the guy couldn’t even bother to call me or anything and then ignored me only to tell me that bs AFTER the contract was signed and everything already approved!
Years ago this exact thing happened to me.
It wasn't a "hole in the wall" tiny dealership - it was the biggest Ford Dealer in Pensacola FL.
The vehicle I bought had an encumbered title - 3 "temporary" license plates later, I was at the dealership asking questions. Of course, my trade-in was already sold.
To their credit; they sold me an identical car (except for color), one year newer, and with less mileage, for the same price /same deal, as the encumbered vehicle.
I saw this on TikTok - multiple updates. I don't remember the details, but it wasn't a lien issue. The two parties managed to meet (and it wasn't an "old woman", either). The last I heard, they were planning to go down and confront the dealer together.
It sounds to me like they sold somebody's trade-in before the person 100% decided to go forward with the trade-in since it said the previous owner wanted the vehicle back
They probably sent the new buyer home (prematurely) in the new EV anticipating the new buyer would love it & the sale would be finalized. Oops the new buyer HATED the EV. OOPS the new buyer must not have wanted any other gas car either. OOPS since the EV sale was not finalized when they sent her home in it, she should legally have the right to get her original car back - OOPS they prematurely sold her old car.BIG SCREWUP by the dealership no matter what the reason.
@@jeanetteshawredden5643correct me if im wrong but
lady (lets call her gurdy) traded in car and the dealership signed the documents for the car
new person (lorey) signed the paperwork for said car with the dealership meaning the car is now registered to lorey
lorey never interacted with gurdy, meaning the car is legally lorey's and gurdy will have to sue the dealership for the sale of her car before the limited time return policy to recoup the value, and damages in money as compensation since the caris neither gurdy's or the dealership's anymore
and the car is not considered stolen since there is paperwork signed by all parties
@@jeanetteshawredden5643 When I worked at dealerships 40+ years ago, this happened all the time (the selling of a trade-in before the ink was dry). Only once did we have to retrieve one, and it turned out that the "new owner" didn't really want it anyway.
This will never happen in my country. When we buy a car, we login to our DMV website and transfer the title on the spot. The dealer transfers to me, and I login to accept. Only then do I take the keys and drive away.
no, he explained what happened
I had a friend buy a very large enclosed car hauler trailer at a large dealer. $12,000 unit. Paid cash, rows of $100 bills on the counter. Didn't get a title right then. He was pissed! Had that temp. registration for over 40 days. He asked me why he couldn't get the title and permanent registration right away, he paid cash! I told him that he actually paid the financing on all the other inventory on the lot, not his unit! The dealer was still making payments on his unit and when they paid it in full before 45 days of the temp. registration, he'd get the title!
Ben is on the top shelf looking at the mikes while standing on his head! 🙃
I've already looked into this. According to the videos I watched which was the new owners, the dealership sold a car the other lady owns and is still paying on. She is going to sue and these people have already linked up and oddly live very close to each other a block or two over.