How to salvage your data from a failed WD My Cloud?
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- เผยแพร่เมื่อ 28 ก.ย. 2024
- My WD My Cloud bricked and had a solid red light for a while. After some research and a lot or effort I was able to retrieve my data from the drive. This video shows you how you can also do it.
To download the software I used, you can check: www.paragon-so...
#WD #Mycloud #redpowerlight #BrickedNAS #failedNAS #salvage #data #recover #retrieve
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Dude you saved about 15 years of memories for me and my family. The piece I missed myself in this WD My Cloud madness is that this is a UNIX drive (Would have never occurred to me). The fact that you supplied an easy solution to that issue, on top of super clear instructions... forever grateful. Best of luck in everything you do. Signing up for your channel!
Glad I could help!
Hi Thanky you for all the steps, but the file its not like pictures and video file that i put before ? how to retrieve the file after opening with the paragon software please help
You are my patron saint! I can't thank you enough for saving years of my children's photos and our family memories. This drive has been hiding in my basement for years because I couldn't save it, but I wouldn't part with it. The hours you spent making this video literally changed my life. Thank you.
You sir are a complete life saver! I can’t thank you enough for putting this content out. I followed this step by step and was able to save 15 years worth of family memories :-). I will add that I am operating on a MacBook Pro so I downloaded the Paragon program that is compatible with a MacBook. I will also add since I am utilizing a laptop, I needed a SATA to USB adapter. If you go this route, ensure that you get the adapter that has a power cord. You will need that added power to actually power the hard drive. Thank you again man!
This has to be one of the best Instructional TH-cam Videos I have ever seen. I followed the instructions to the letter and saved years of data. Thank you for such well explained concise instructions.
Thank you … you saved me countless hours of research in trying to figure this out. I had the flashing red light due to a failed firmware update. For those who followed this tutorial and was unable to mount the drive, I found that it took a few attempts by either unplugging the usb or disconnecting and reconnecting the power. Worked a treat and saved 30 years of memories… thanks again
You're welcome! 😊
Mine is not showing up on the software
Thank you so much for this easy, step-by-step approach to divorcing yourself from WD's Network Attached Storage system forever! That proprietary piece of crap has been problematic pretty much since year 2 I owned it. I will never use one of thier products again. I don't know how many countless hours of research you must've put into being able to map out and find this work around, but there's a special place for you! You are a saint! All my data files transfered sucessfully.
Thanks again!
The tips on opening the enclosure were good, I wish I'd known about the credit card trick when mine failed a couple of years back. As for the data recovery, Windows can now use WSL to mount Linux filesystems, so no third-party software needed. Alternatively, as I did back then, you can boot into a Linux Live image such as Ubuntu, it will be able to mount both the old HDD to recover from, and the USB HDD you're recovering to, just drag + drop.
wow - you saved my day. After my wd live crashed i had no chance to get on my datas. It always showed me that i would have to setup the wd live new and all users had been away. I tried also easeus data recovery, but i got ony an output with 100k of pictures, unnamend and not in the original folders, so i didnt know, in which folder i had sorted them originally. You tip with the Paragon Software saved my day and i could access now all my files within the original folders and names on my wd cloud live. THANK YOU VERY MUCH!!!!!!!
Great guide, thanks for sharing it with people who might not know. My only critique: Laying the hard drive onto the computer sitting sideways like that is unnecessarily risky in my opinion. If by accident it falls and/or some of the exposed contacts on the drive are shorted by the metal of the case, I would be worried about ruining the drive. I'd recommend at least inserting it into the case properly or maybe getting an external USB 3 enclosure or docking station. Your data is worth that much.
Thank you. I am currently copying 2.5GB of lost memories and stuff using Paragon on trial to mount the drives. I cannot explain why I am nearly crying with joy.
Wow I have the same drive mine is a 6TB drive. Noticed just recently it will just drop off the local network for no reason. Fortunately I have a host of other drives. I will take your video as a wake up call and start redundancy back up immediately. I have close to 4TB stored on this already started moving some of the files a month ago . Looks like its time to finish the migration. scary situation to be in. Thanks for the how to video.
This was awesome! Thank you so much for the help. Saved me over $2k that I was quoted for data recovery. Didn't cost me half that for a fully equipped Synology NAS to replace the MyCloud.
I agree with the other responders! Your video saved a LOT of hard work and memories for me! Thank you so much for making this video. You've helped a lot of people. I'm certainly greatful!
Glad I could help so many people. I was in the same boat as a lot of people for a couple of months before giving this a shot.
THANK YOU THANK YOU THANK YOU!!! You SAVED MY LIFE!!! Thought my hard drive was corrupted, but it just needed the right software to read it!!
Thank you SOOO much! Same story as many others. My mother-in-law sadly passed away and there was no more delaying the inevitable task that I had been postponing for a year: I had to get those pictures off the old NAS which had crashed after a power failure. What caused some delay was the fact that I stupidly downloaded the wrong version of the Paragon software so initially the software couldn't find my WD drive. When I figured out that I'd installed the Apple version instead of the Linux version I was very very pleased to recover all those old family pictures. And I'll hopefully score some browny points with my wife!
Thank you. You are a star. I had the solid yellow light issue and nothing would work. Managed to recover all the archives for my business. Backing up to Google Drive and My Passport in the future. I can't express how thankful I am after a few stressful days.
Bro!! Thanks a million for this video!! Saved 3.4TB of data from a dying MyCloud drive...
EXCELLENT - EXCELLENT - EXCELLENT. Thank you. I spent so long researching and was just about to give up and I found your video. You would think there are more than just a few PC users who have a WD My Cloud that has been EOL-ed and need help getting their files. I'm very grateful. 20 years of photos and video are no longer lost. Thank you.
I'm about to do exactly what you eloquently and plainly explained. I cannot thank you enough. Excellent, excellent video.
This saved me a lot of time and effort in getting my files back off the mycloud drive ! Thank you for sharing, you're an absolute legend ! The software you recommended worked a treat.
You just saved my day. I'm see you get this a lot, but I had no idea Seagate Personal Cloud used a different file system Windows could not read. I'm recovering my data from the drive in my
Thank you for your video. You saved all my files stored in the WDMycloud and cannot be read after upgraded to iOS 5
Wow! Thank you! Excellent. Saved me hours of trying to figure out how to get into an old one. Apparently the new SMB client in Windows had stopped talking to the older SMB1. Your video saved the day! You rock my friend! You rick!
Glad it helped 🙂
Cheers. Mine recently went red on me. Was most of the way through backing up the data by plugging it directly into my PCs second ethernet port when it just decided I wasn't allowed access to my files anymore. Downloading the software now. Gonna reboot the PC in a minute with the drive attached and see how we go. Thanks for doing all the research and compiling it all in one easy-to-follow video.
EDIT: Reboot complete. Everything showed up instantly, got it copying over now. Big thank you for the remote assist on this one.
You're welcome! I'm glad this helped.
Thank You !!! You saved 20 years of memories...
Your Video has been really helpful for me. I have just retrieved successfully my files from this 3 terabites hard disk. The MyCloud NAS just stopped working with no clue about what to do. Never again a piece of hardware of this type because is just to risky. Many Thanks nikunj muglani
Glad that helped 😊
My WD my cloud just bricked. You saved me brother thanks so much for your info data is transferring right now.
Glad it helped!
I didn't do it as you show, but it gave me an idea to recover my files and it worked great. Thank you.
Excellent video! Thank you so much! Mine has been working fine for the last 9 years, so far no issues but I've been burnt in the past so I'm not taking any chances. Backing up data & replacing HD with newer & more storage space. You saved me a lot of research time.
Thank you so much for sharing this, I have tried for days and ends trying to install Linux on both my Mac (new Apple silicon) and Windows machines. Each pose huge difficulties because there are dual boot, boot from USB flash drives and various Linux versions. I have not been successful at any without the fear in wiping my hard drives and render it not bootable. I was just about to try VM method but that is the slowest even if it were to be successful, with the amount of files I got, just going to take ages. Like other commented, I have personal files that are stored in my WD for years. Anyway, Paragon software has worked immediately for me. Thank you so so much! 💕💕👍👍
THANK YOU!!! Saved 27,497 family pictures and videos.
😊
Thank you. Well informed video that helped save my parents data. A issue that occurred for me while trying to use software provided was that the app automaticity mount as read-only causing the app to crash file explorer or just not detect the Volumes. A simple fix I found was to just select read only in the app's settings prior to connecting your drive.
Thank you so much! Your video is the clearest and most easy I have browsed so far and it works!!!!
Great info thanks. Got my data back from this old WD MyCloud drive! Cheers!
Lifesaver!! Thank you for this video I was about to give up on this and thought my pictures were gone!!
Thank you so so much for this tutorial. I spent more time trying to open the drive than installing the software and so on haha.
Thanks again
you, my friend, are fantastic! what a great video presentation. An absolute lifesaver!
the part not possible to unscrew was not actually needed to unscrew, instead grab the black part and unwind it as if it was a spinning handle - very easy. took me a moment to realize as well. my main issue with the disassembly was that the screw in the last step was different size in my case than the previous ones and I could not find a proper one
WD MyCloud 4TB NAS older hardware only supports the Cloud OS3 and doesn't support the latest Cloud OS5 software for compatible devices. As the only choice given by Western Digital was to upgrade to a compatible WD Cloud OS5 device. I debated for months to make a decision on my next WD NAS upgrade and disconnected the remote access through the web browser a week ago. Time run out and WD Cloud OS3 only devices' security updates support ended on April 15th, 2022. I wasn't pleased with the choices and the WD Red Nas 4TB hard drive inside the old device is still in good condition. I decided to go with Synology as my new NAS. I bought a diskless NAS that will arrive next week and two 16TB Seagate Ironwolf Pro NAS SATA HDDs that arrived today. Also, I ordered today after watching your video an enclosure for my WD Red NAS 4TB HDD to access and organize my data in the meantime. I already have Paragon extFS for Mac so I am ok on that front to see the Linus device on my Finder window. I can't thank you enough the dilemma of dismantling the WD Cloud and taking out the drive without damaging was adverted and it was a very fast process of about 10 - 15 minutes tops. Clear and Concise. Bravo!!
Thank you sir for making this video. Saving my life's work now.
thank you easy to follow and accurate was able to recover some old family photos from over 6 years ago thank you.
You're welcome! I'm glad this helped.
This MyCloud is the same as mine, and it’s going out of service with the change to OS 5. As such, after I save my data from it, I want to shuck it and convert it into a regular USB drive. This should help a lot. Thanks.
The old MyClouds are still usable. They just aren't supported any more and there are no further updates to the firmware. That means they will be vulnerable to attacks if the sharing over the Internet feature is enabled, so they've turned that off permanently with the final update that was sent out earlier this year. They are still fine for use on a local network until the drive itself fails. You can connect an external drive to the USB port and set it up as a safepoint using the MyCloud control panel. The external drive can be NTFS formatted, if you want, which makes it easier to read using a Windows PC. Setting it as a safepoint will make a backup of your files and keep it up to date every night. Then, when the internal drive eventually fails you can use the backup to recover your files. The original MyClouds aren't made any more. They've been replaced by the MyCloud Home, which isn't as useful. It isn't a proper NAS and doesn't support the SMB protocol. It only works when connected to the Internet. So the old MyClouds are worth hanging onto. It is possible to replace a completely failed hard drive with one of the same size or bigger - there are detailed instructions for installing the operating system that the small ARM-based computer board needs on the WD support site. You can then restore all your data from a safepoint drive and have the unit working again.
Great video, thanks for taking the time to show all the details. It was really useful. For me in particular, the way to actually open the drive was the part that helped me the most.
I should add that an alternate way of doing this is to simply attach the extracted drive from your WD My Cloud to an external hard drive enclosure which you may buy cheaply from Amazon, Ebay, Bestbuy and other places. Then plug it into your computer. That's less troublesome than attaching the WD Red Drive to your internal PC connectors. (Be sure to pick an enclosure with the same type of connector as the one used by WD My Cloud.)
Also, as an alternative to the software you used "Linux File System for Windows" by Paragon, You may simply use any of the Linux distros available and then use the Live CD feature which is available on most to access the content of your drive.
Greetings!
Hello .... the same thing happened to me as the friend in the video and I am checking what to do to solve the problem, reading the comments I was struck by your answer, to which you refer "to an external hard drive enclosure which you may buy cheaply from Amazon, Ebay, Bestbuy" could you leave the link of any of them?
Did anyone else open the Paragon Linux File System software and not see any drives available to view? I tried everything I can think of and the MyCloud isn’t showing up in that software.
I am facing the same problem
It shows unfortunately no supported volumes have been found
@@studioelitecolorlab9342 I couldn't find a resolution and tossed the unit. Unreliable piece of shit.
Same with me any updates?
I am able to connect drive It shows drive partition and sum files also but they are on Linux , I am running photo studio so my 15 year data of customers passport photos not able to see them as jpeg saved in my drive
Did not found any solution
Bro you really saved me. lot of my data and photo childhood memories are saved. I thanks you from my heard. thanks
Great job, my drive is giving the same error, I will try this out to recover the data......thank you for sharing.
You're welcome ☺️
Saved my data of 4 years. Thank you so much!
Glad it helped... 👍
Nice, going to have to give this a shot once I manage to dig out the old drive again. Had an old Mybook World edition (precursor to the cloud drives) that had similar issues. I would love to get some of the old data off that.
Hope it helps and you're able to get the data recovered
I just popped my hard drive into an MyCloud EX2. It worked. The MyCloud unit had a failed upgrade to OS5. The hard drive was working, but the DLNA server wasn't working anymore.
That happens very frequently with these drives. The firmware and OS updates for these drives fail and we are left with a bricked drive.
Same WD MyCloud issue. I'm following your steps, using an SATA external docking station to USB3, but windows doesn't recognize my drives. When i go to the Disk Management found a "new" Disk1 (without partitions) and system ask to initialize them (MBR or GPT mode). Paragon is empty of drives. This could be normal? Should i initialize the Disk1? Already tried different PC's. Any suggestion? Thanks
Any tips if my computer doesn't recognize the drive? I can hear it starting to spin up, but it keeps stopping...
I need help. I can see the mounted drive and the 1.5tb of space but when I click into it it says empty
Nikunj Many Thanks this really worked. WD product does not seems to be reliable.
Glad that worked... I have been happy with my experience with WD products over the years but the lack of support in this case was a real sour point.
Thanks for making this video, I had totally forgotten about Linux System file Partitions and panicked for my data.
I solve the riddle of this nas device, and now I run the device with 4tb drive.
My cloud runs with a WD 4tb SSd dive.
I will eventually get around to creating a video to show how this is done, and its fairly easy.
Oh and I lost no data. Im pumped!
Thank you for this great how to video. Will try these steps this week and will come back to let you know. I appreciate you taking time to post this.
Yo this is an excellent video It help me, but i have a question, how can I decrypt my files? I have a My Cloud Home
thanks Nikunj nice indian english very clear
You're welcome!
Amazing, you saved my life brother .. thank you.
My drive isn’t showing up…Using an RSH-319 USB3.0 to SATA HD enclosure with the Paragon sw on Win10. Any ideas?
Hi did you have to format your new usb drive ,and once you transfered the files to your new hard drive could you read then normally or did you need to read them with linux
Windows would not let me install the Linux software. Says it is not MS approved. What's next?
mine keeps flashing orange. How do I fix that??
Thanks
I can copy and paste a lot of exisisting message here. Thank you so much for the support!
I have this same drive and can't read from it due to its proprietary write.
Somehow the external back up i was using to back THIS drive up with seems to have been written so that windows CAN read from it.
Keep ALWAYS an updated BACKUP of your critical HDs in a DIFFERENT UNIT that is NOT ALWAYS plugged on your computer (an external device, for virus issues). If possible, 2 external units, and alternate their use. You’ll say: it is expensive and time consuming! Think of this: how much would you pay and how much time will you want to waste if a critical error happens to your ONLY copy? I have passed through this and I can tell you that it is no such thing as an expensive backup.
Great instructions, saved my 2TB of data!
Glad that helped
Thanks a TON, Nikunj.
Very, very useful video!
I ordered a PiBox HDD docking station and somehow, I don't need to use the Lynux software on windows (windows 10) - its reading the drive as is :-D - directly through explorer.
Is it a completely different matter if wd was for a mac?
Do you think it is possible to do this with a sata to usb c cable into a Mac laptop
Thank you very much. This was a great help
Perhaps Linux Reader needed the drive letter to be assigned beforehand using Windows 7's native Disk Management. I am saying this because the unrestricted free software worked fine for me.
I have 2tb wd nas ex2 ultra I have 1.80 tb data on drive if my 1 tb hard disk failed. Then my data is safe or not?
Hi Thanky you for all the steps, but the file its not like pictures and video file that i put before ? how to retrieve the file after opening with the paragon software please help
So, before they stop supporting or allowing the access from the internet it was yellow light and working find but now i hear it spinning but can't detect it on my PC when I connect to it with Ethernet cable. What else can I do before do what you suggest on this video?
Would you be able to follow the same procedure as you have but putting the WD Red drive in a dock? I have two HDD docks that I just slide the drive into the dock connect the power to the dock and the USB cable to my pc. This technique has worked for 5 1/2 drives that I just had laying around to use or test. Thanks
Thank you. Your video was spot on and saved me time and money in retrieving data from a malfunctioning MyCloud NAS. I think a lot of PC tech is scammable because the companies don't support their products in any real fashion, except for replacing equipment that never really worked in the first place. There is no perfect solution, even to the cloud, but I am considering an all of the above approach to backing up data. Quick questions, does anyone know of any backup software that allows you to run multiple different backups automatically?
Best comment ever: "except for replacing equipment that never really worked in the first place"
What cables do you use if you don't have a tower/desktop computer?
Hey, if you don't have a desktop and are working on a laptop, you might need a case for the 3.5 inch drive. That's going to come with a small power adapter and a USB cable to connect your drive to the laptop.
FYI, over USB, the transfer speed is going to be super slow.
great video, however I have a question @nikunj muglani, if I just wanted to reformat the drive and didnt care about restoring any of the data on the drive. What is the exact instructions do to so, I have a 4TB drive. I was able to take it apart and put into a case, after plugging it in, it is asking to reformat and comes up with multiple drives so wanted to make sure I do it correctly.
Use disk management on Windows to format the drive and create a new partition.
This might help: support.microsoft.com/en-us/windows/create-and-format-a-hard-disk-partition-bbb8e185-1bda-ecd1-3465-c9728f7d7d2e#:~:text=before%20you%20begin.-,Open%20Computer%20Management%20by%20selecting%20the%20Start%20button.,format%2C%20and%20then%20select%20Format.
Does this also work on a failed seagate personal cloud?
Good stuff. Guess I'm heading into Best Buy now to buy another External Hard Drive. Is all this doable with a Laptop and an external docking station of some sort?
Yes you can do this with an external docking station as well
Worked like a charm. Transferred everything to a new drive yesterday. The software worked flawlessly and everything was readable. Thanks Dude, you’re a Lifesaver!
@@ldhmnh I have a laptop as well. Did you put the HD cloud in your laptop and used a usb to transfer the data?
@@nikunjmuglani thank you for posting the video. I thought it was a lost cause. I have a MacBook so I may wait and have my son or son in law do it for me.
Thanks. Now I can recover my data but I´m not able to acces to my archives because I can´t see them....
Hi, Thank you very much for this sharing ! like you my WD My Cloud is briked with a solid red led ... The NAS drive is ok just the WD mother board after several reboot seem not able anymore to start the drive ( if we listen a little bit the HD noises it is trying to start in loop...) my question is after your backup, did you try to integrate your Red NAS drive in an other NAS system ? what is your recomandation ? it is a pity to have a so good NAS HD with a system down certainly due to a planned obsolecence
I was thinking of building a storage server for myself and using the drive in it but wasn't able to find the hardware I needed for cheap. There was no point buying new hardware for an experiment that might fail so I ended up installing the drive in my PC permanently.
Will this bypass login credentials? I forgot all my login information being that it’s been so long since I used mine.
When I transfer files to new drive, are they readable by Windows, or do I always need Paragon Linux File Systems for Windows to be used and read?
I have a NAS WD My Cluod Home, but I dont see my files, i´m doing like you show.....some tip? File system is EXT4 and I mounting only read
My drive still shows a blue light and appears “normal” yet 3 different windows laptops cannot access the data. Any suggestions?
would the process work if i connect the WD hard drive to an external hard drive tray as i dont have a desktop pc
awesome video, have the same problem with my bricked WD home. I have the Paragon software running, it read the WD HDD got really slow, and froze. I restarted the computer now for the life of me, the Paragon software cannot find the WD HDD even though it is plugged in as before...hmmm
Thanks for the great video. When I view local disk it says folder is empty but I can see the storage on Linux software. Any ideas? Thanks
Thanks a lot! you are brilliant!!
I managed to read the WD hard disk on my Windows computer after installing Paragon software as per your advice. Works well. The only problem is that the file structure of the hard disk is a bit weird and eventually I can find the folders where my files are stored. I tried to move them back to my Windows computer but somehow quite a lot of files with long file names can’t be copied or moved. Is there any limitation in the Linux file system Vs Windows? Any tweak I can do? Kindly advise.
Hi there, after installing Paragon I´m able to see 4 volumes, I identified the one that must have my data, but looking into the folders I can´t identify wich folder has my photos, videos, etc. Any advice?
Thank you very much for the video. Muito obrigado pelo Video.
Once you have copied the files over can Windows read them or do you still need Lenox to read them?
Once the files are on your local drive, Windows will have no issues reading them, if they are still intact.
Thank you
thanks for the video. Currently i am getting blinking blue light on my WD my cloud. currently searching way to resolved this. if not, will use your method to atleast recover my data.
now as my WD is no longer available, what other alternative is available to replace WD mycloud with same functionality
Were you able to get this resolved? I have a blue LED blinking and WD Support says it may take upto 7 days to turn in solid blue before the drive is accessible.
I have a 2tb wd red drive, the program saw the drive but split it into 3 partitions (I guess WD ones) of 2gb and none of my personal files.
Why doesn't WD tell you about this ? I am so angry that the lack of support for the WD Home Drives ... I appreciate the software tip . Western digital has stop the main app (WD Discovery) from working. THIS STINKS >>. I appreciate your information. I have read that this box is a Linux box ...and it can be accessed using SSH with root access ... ... I'm looking for a way to make /hack this into something easier for hosting the drive. I know with Linux you can often do the impossible .. I still think WD STINKS ...least their customer support
Hi Nikunj, i have a similar problem but not sure exactly what is the issue. Please convey if you can provide services to resolve this issue.
Great video...it worked like a champ! Only problem is, the drive that had the data says "This folder is empty", but the volume size is 5.09 of 5.45 TB. I know I had very little (pictures) on it, but why cant I see them in that mounted drive?
Hi. I have the same problem. Did you manage to fix it? Thanks