Have to say HP. This is absolutely fantastic video. You guys set the standard for laptop serviceability. Will defiantly purchase HP again!. Love my Spectre!
Hi there, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video on your notebook and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Hi there, thanks for contacting! I understand that you need to know about replacing memory of your notebook. I will do my best to assist you. The memory on this notebook is onboard which is non replaceable. Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! Please try the steps mentioned under the video on your notebook and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
I sent my Spectre 360 for repair last year when it was under warranty. I just realize that there is a big gap at the bottom cover and my touchpad is making an annoying noise. I don't enjoy my $2000 laptop anymore. Normally, I had to get a replacement device, because when I got the device it was already defective and they made it worse.
+Görkem Mustafa ÇETİNKAYA Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number
just had my laptop serviced due to a swollen battery. Cracked the bottom cover open, touchpad etc, all were damaged. Got the machine back a day after the warranty was over (after 3+ weeks in service), just to realize one of the fans is not working now... Happy HP days. First and last HP ever, there is plenty of choice in the 2K market.
exact same problem, realized the gap on the bottom (trackpad side) is partly due to the design not having screws near the center; can live with it but quite annoying
Hi Nikil, thanks for contacting HP Global Social Media Support! I understand that you need to purchase heat sink and fan. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3P0GBNZ And order it via the HP Parts store: bit.ly/3nKMYrs Binu-HP Social Media Tech Support
@@HPSupport hey, thanks for your help! Unfortunately the part I need is not available there. I also tried to order a replacement battery, and it let me add to cart, but in the cart it says the part is not orderable :(
Hello , i have HP Envy X360 and getting blank screen when starting problem ...i did Bios update , but had to do it again after 2 days ...and that slowed down the Laptop performance .
+Rohan Balloo This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
+Minh Trung Trần Cao HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
+Juan Jesus Rodriguez Actualmente no podemos responder en español, pero tenemos videos traducidos que pueden ayudar. Mire th-cam.com/video/_OP0Ya77CKM/w-d-xo.html para ver detalles o visite support.hp.com para ver más opciones de soporte.
+Aryan Balar Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Despite the HP Support advice above, I have a Spectre 13-aw2025na & have swapped out the 1TB SSD for a 4TB SSD, & it works a treat. Doesn't seem to be limited to 1TB.
hi, can i use the laptop without a battery installed?? just direct power cord ? or can i just unplug the cable connected from battery to motherboard? and bypass the battery?
@@HPSupport I've been told it's a jumper, just need to know where it is on the board. Getting that HP logo error on my Spectre x360 Convertible Laptop - 15t-eb000 touch , and cannot get back in; regardless of what I try. Resetting CMOS using Windows+B, or V, doesn't help. Getting a Checksum error in BIOS. Updated BIOS from F6 to F12, still won't let me in. Recovery option just revolves back to the main menu. And no option for Safe Boot. Created a Windows repair/reinstall thumb drive, and PC will boot to drive, but it will not repair, or allow for re-installation. Only thing I can think of to do, is open it up, remove the main battery, and locate the jumper. Can't get a response from HP tech support. Any advice would be helpful. Thanks for your response.
+Aryaman Manish Joshi - Composer May I know the complete model number of your notebook and could you please elaborate the issue you are experiencing on it?
Have to say HP. This is absolutely fantastic video. You guys set the standard for laptop serviceability. Will defiantly purchase HP again!. Love my Spectre!
+sid12345678910 Glad to know that the video was so useful to you!!
Thanks HP SERVICE that’s why I like HP Products amazing tutorial
+Carlos Morgan I am glad to know that the video was very useful to you.
@@HPSupport thanks I have HP PAVILION TX2510 model can I get the teardown?
Does this repair manual apply to x360-aw2004 also? I need to replace the keyboard and wondering if it has plastic rivets or screwed to the body?.
Hi there, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your notebook and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
How do I replace the RAM on HP Spectre x360 Convertible Model: 13-aw0118TU, the reason being all the BSOD are pointing to the RAM..
Hi there, thanks for contacting!
I understand that you need to know about replacing memory of your notebook.
I will do my best to assist you.
The memory on this notebook is onboard which is non replaceable.
Binu - Social Media Tech Support
These are excellent videos. Do you have anything for the Spectre x360 13-ap0007TU?
can i use this guide for hp spectre x360 13-aw0004ur model?
Hi there, thanks for contacting HP Global Social Media Support!
Please try the steps mentioned under the video on your notebook and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
When i replace m.2 ssd, i will disconnect battery, but why i should disconnect wan module?
+김성윤 Please refer page number 40 of the user manual to know about replacing the solid state drive: bit.ly/3y7Hz0x
I sent my Spectre 360 for repair last year when it was under warranty. I just realize that there is a big gap at the bottom cover and my touchpad is making an annoying noise. I don't enjoy my $2000 laptop anymore. Normally, I had to get a replacement device, because when I got the device it was already defective and they made it worse.
+Görkem Mustafa ÇETİNKAYA Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number
just had my laptop serviced due to a swollen battery. Cracked the bottom cover open, touchpad etc, all were damaged. Got the machine back a day after the warranty was over (after 3+ weeks in service), just to realize one of the fans is not working now... Happy HP days. First and last HP ever, there is plenty of choice in the 2K market.
exact same problem, realized the gap on the bottom (trackpad side) is partly due to the design not having screws near the center; can live with it but quite annoying
What is the part number for the heatsink and fans?
Hi Nikil, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase heat sink and fan.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3P0GBNZ
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu-HP Social Media Tech Support
@@HPSupport hey, thanks for your help! Unfortunately the part I need is not available there. I also tried to order a replacement battery, and it let me add to cart, but in the cart it says the part is not orderable :(
L71961-001 seems to be the part I need
Thanks for the reply.
Please search online with the part number or contact any local store.
Binu-HP Social Media Tech Support
Hello , i have HP Envy X360 and getting blank screen when starting problem ...i did Bios update , but had to do it again after 2 days ...and that slowed down the Laptop performance .
+Rohan Balloo This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
is it possible if I populate the WAN slot with a SSD (either NVMe or SATA) instead if it's not occupied?
+Minh Trung Trần Cao HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
My webcam not working for a long time now, definitely not software or kill switch issue. Not even detected in device manager, what to do?
Webcam ribbon cable was loose it seems, just pressed it more and working now. Thanks to this video end to my 3 months worry.
+Rajayogan Glad to know that the video has helped you fix the issue.
Buen dia, no se le puede agregar Ram a este equipo?
+Juan Jesus Rodriguez Actualmente no podemos responder en español, pero tenemos videos traducidos que pueden ayudar. Mire th-cam.com/video/_OP0Ya77CKM/w-d-xo.html para ver detalles o visite support.hp.com para ver más opciones de soporte.
I accidentally dropped my 360x from about knee hieght and one of my hinges has become very loose and my laptop is closing. How do I fix this plz?
+Aryan Balar Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Great video! Question - is the SSD 22/60 or 22/80?
+Hans Amelang It supports 1 TB PCIe® NVMe™ M.2 SSD.
Despite the HP Support advice above, I have a Spectre 13-aw2025na & have swapped out the 1TB SSD for a 4TB SSD, & it works a treat. Doesn't seem to be limited to 1TB.
hi, can i use the laptop without a battery installed?? just direct power cord ? or can i just unplug the cable connected from battery to motherboard? and bypass the battery?
+xpooz Yes you can. In fact, it is recommended to remove the battery if the laptop is connected to power all of the time.
@@HPSupport thanks for your reply. I will remove the battery :)
@@HPSupport hi Hp support, can i ask how do i clear the cmos error after unplugged the battery? Every time i switch on my laptop i have the CMOS error
@@xpooz Hi xpooz, did you find any answer to clear this CMOS error?
Hi is there any lcd panel disassemble video? I can’t find it
13-ap0085tu
+so2su Please refer page number 51 of the user manual to know about display assembly: bit.ly/2ISmKCv
Hello guys, please let me know which Generation of NVMe SSD is the highest spec? Gen3 x PCIe4? Gen4 x PCIe4?
+Hidenori AWAYA Please refer 'Storage' under the specification page to know about the supported drives: bit.ly/3y7Hz0x
How to remove the processor?
+Ayan Berdek The processor does not seems to be a replaceable part.
@@HPSupport okay
29:23 My unit came with 43 screws
Never did spot the CMOS battery
+AntiqueLightCompany Checked the specifcation of your notebook and found that it does not have a CMOS battery.
@@HPSupport I've been told it's a jumper, just need to know where it is on the board. Getting that HP logo error on my Spectre x360 Convertible Laptop - 15t-eb000 touch , and cannot get back in; regardless of what I try. Resetting CMOS using Windows+B, or V, doesn't help. Getting a Checksum error in BIOS. Updated BIOS from F6 to F12, still won't let me in. Recovery option just revolves back to the main menu. And no option for Safe Boot. Created a Windows repair/reinstall thumb drive, and PC will boot to drive, but it will not repair, or allow for re-installation. Only thing I can think of to do, is open it up, remove the main battery, and locate the jumper. Can't get a response from HP tech support. Any advice would be helpful. Thanks for your response.
@@HPSupport I will again never purchase another HP product.
A complete nightmare to replace the keyboard 😂
+Smartphonerepairwi Please refer page number 65 of the user manual to know about replacing the keyboard: bit.ly/3y7Hz0x
I'm here because my stupid laptop died and I'm trying to see what I can salvage out of it
+Aryaman Manish Joshi - Composer May I know the complete model number of your notebook and could you please elaborate the issue you are experiencing on it?