That GMC is the way they all should go! No finger pointing, no foul mouth, no ignorance. Just respectful individuals saying hey I rolled the dice and I lost this time. Here is your money I know you're just doing your job!
i would say many,many times probably almost a daily or at the very least weekly occurrence by the way he sounded so defeated she reminds me of an HOA Karen you hear about on redit stories all the time
The woman might have had a mental illness. Literally might not have been able to manage her stress and she just snapped. If that's the case, it is fortunate her husband was enough of a diplomat to make amends.
They're on vacation, towed from a spot they thought they paid for. In a rental car a good day ride if not longer from home, late at night. It's not shocking that someone might lose their cool in that situation.
@@emu-5493mental issues or not doesn’t give anyone the right to treat other like poo. I know that’s not what u r saying but That’s what is wrong with today’s society, people have got so bold with hiding behind a phone and computer screen and don’t get that mouth popped. I have severe depression but I treat others how I wanna be treated. ☺️
Wow! This video showed Jeff’s and Kristen’s towing expertise. Now…we literally cheered out loud for Kristen telling the rude caller that they can pick up their rental car during regular business hours. 🎉🎉🎉🎉🎉
*I AGREE* these people need to put their manners back in, but after watching so many of these I also don't think I'd go to Gatlinburg. Putting aside the obvious parking violaters, there's clearly some confusion around a lot of these parking spots - who owns what, which spots on the same street belong to who, etc. I can picture a lot of people driving long-distance, arriving late at night, and just not understanding. If the city wanted to, they could put up big, clear neon yellow parking signs that explained everything in detail.
@@elrey8876I’ve been to gatlinburg a few times. There’s signs and labels everywhere for where to park. And people will literally draw their lots out on a piece of paper for you so you know where to go. All you have to do is take a quick second to look.
If the rude caller acted that way to the two company then another person has to call the tow company back then the first person ruined it for you picking up your vehicle
Been waiting for this one! To be fair, 5 hours is only a few minutes to an entitled person...Kristen, you handled yourself like the true professional you are! Kathy says 'My Girl" 😁Great video, Y'all ROCK!
as a fellow tow truck driver I just wanna say, if anybody thinks she overreacted in the SLIGHTEST, they need to spend 1 day in the field dealing with phone calls. AMAZING job guys!!
A friend of mine runs his dad and uncle’s tow company between hearing some of the his horror stories and myself working in customer service we see the ugliest side of people. It is not easy job especially when people act stupid when all they need to do is pay. You can another car but you can’t get another life
My car got towed one day l called the tow truck company that had my vehicle the guy had attitude when I was talking to him so I'm sure they deal with rude abuse on the daily I knew I parked illegally so I was at fault.
😂😂 When Karen wants to speak to the manager, and runs into Mama Bear Kristen instead! "Monday through Friday 8 to 5" Love all y'all as always. Stay safe and warm, hear?
It seems that many of the illegal parkers who phone you (everything autos) and say they were told where to park by the hotel, church, restaurant or some random bloke walking a dog, demonstrate that in fact they do not listen when in conversation. They constantly interrupt you, ask questions then talk over you when you try to answer and often ask for your address multiple times. They see and hear what they want to see and hear. Example, in one video in which a parker was told it was O.K. to park in a spot, by one person, but ignored fourteen signs saying it was not O.K. to park. You learn more by listening than constantly talking.
Most definitely ! I am sure they have never left anyone not getting the car back, but there has been a few that I would have said nope, see ya in the morning.
I don't care whether someone's an employee or a CEO, someone with a little authority or a lot... people who curse at strangers over the slightest inconvenience essentially have a 'low-class' sign tattooed on their forehead. F this and f that towards a stranger on the phone. What is wrong with these people
Kristen’s awesome when she shows her shiny spine but I love it most when she sings some random words. Then Jeff sometimes joins in like they’re on tour. So adorable.
"Oh, that time is spent hauling more cars; you'll have to select a better time. That time is all booked up for a charity event. Pick another available time, oh that's booked . . . . . . ."
I'm literally screaming yea across my house.When I hear Kristen saying we're often Monday through Friday 8:00 to 5:00.You can come pick up your vehicle on Monday at 8.So beautiful poetic Justice go mama.Bear beauty
I was literally clapping when Kristen told them to come back during normal business hours for their rental. LOVE it! As someone who works in customer service, people can just be so rude! Then expect a favor. Handled beautifully!
You two are like a well-oiled machine working together. It's one of the things I love about this channel. I bet y'all can even finish each other's sentences. My late husband and I lived and worked together 24/7 365. It's a special kind of love to be able to pull that off successful, and both of y'all have what it takes!
YES, Kristen!!! Good for YOU to not put up with that!! Make 'em sweat, but I love how the hub called to major suck up so they could get their vehicle. 😂
I used to watch a channel called GTOger and it was literally 1 parking lot that had cars towed from it 😂 and the reactions of the people once they returned, I love your channel it gives us your side of things too being the tow company and the excuses! Oh man! 😂 The other channel definitely kept me amused during lockdown 😂 although they haven't posted in a long time 😢
If I've learned one thing from this channel it's too be very sure of where to park when parking in tourist destinations. Especially near Gatlinburg! Although it would be kinda cool to meet you guys.
This video shows a huge contrast in people's reactions to discovering their vehicles have been illegally parked and have been towed ! Kendra, I love the transitions between video segments - clouds, flames, and what looked like a snowflake. I also liked the arrows showing hotel parking, gravel lot, church parking, etc.
I've got done by number plate cameras twice once for stopping in a no stop zone and another for over staying the free parking period, yes it sucks but these things happen and they will happen from time to time just a cost of driving a car you will get things wrong time to time.
A person who admits he rolled the dice. How refreshing. Had been him I would have quietly checked on the computer rather than insinuating that it might not be there. That was horrible. Stupid woman thinking the cops will take her to pick up her illegally parked car because she has two children and is from Illinois. What a huge sense of entitlement. She left her children in the hotel trying to stay warm???? Sob sob sob. I would never ever go to the Country Inn and Suites since this is a recurring story.
#croach2194 Illinois may well have their share of disrespectful people, as do other states. Please do not consider my wife and I as part of them, which you may not have intended to. We are appalled by their representation of Illinois residents, and do not treat people the way this entitled person desires to.
@@kendallcarstens9194you get a little bit of a pass. The Illinois woman wasn’t really disrespectful as she was more entitled. The totally disrespectful one at the end was from Florida.
@@kendallcarstens9194 I am so sorry. I do not consider them representative of anyone in Illinois. Chicago is one of the most beautiful cities in the world and the people of Illinois are super friendly. I was just mocking her for picking every excuse in the book to get out of paying her tow fee. I did not top to think that wording it that way would hurt a whole bunch of people. I should have used the expression "on vacation" or "from out of state".
@@kendallcarstens9194 Too sensitive my man! I took what he said, and what she said as meaning we're from far away, and have nobody to assist us. Trying to play the poor me thing instead of just accepting responsibility, and getting on with it. I get your sensitivity being from California as we get more than our fair share of people assuming we're all entitled which is obviously not the case. You said it yourself, all States have undesirable people like this, it's what makes life interesting.😁👍✌🗽
Kristin did outstanding judge Judy would be so proud 28:01 Jeff in this scene absolutely magnificent support and hilarious he naturally is funny. He makes a situation like this lighthearted
After living in a college town for almost a year, I'm well aware that No Parking without permit means just that. The complex I lived in had tow trucks circling the parking lots at all hours , I know Gatlinburg is a little different situation but the rules still apply. I would be double and triple checking where I can safely park to avoid this very situation. Especially during a busy holiday time!
Woman says the hotel told her to park there yet they also knew to give her the EA phone number instead of telling her to report it stolen to the police. Riiight.
@johnsmith-ed3gn that the hotel full well knew that she had been towed by everything auto and she was trying to say that they hadn't told her that as a sob story/scam to make everything auto look bad and align with her story that everything auto was a scam towing company, that's all.
I used to REPO cars and one thing that I always carried on my wrecker was a set of GO-JACKS. They made getting vehicles out of tight spots like these much easier.
I admire your tenacity, your techniques when getting illegally parked cars out of tough spots (without any damage!), and your reserve when dealing with difficult people!
I don’t consider this an “emergency”. This is a bad action that could very easily be avoided. I don’t typically bring enough cash to pay for this because I go out of my way to park proper from the start.
I would have to get money from the bank. But I would park properly because Im so afraid of being towed😮 I actually moved my car because I thought I was at a restaurant parking lot but it was for some hotel. You actually couldn’t see the restaurant or lot from the road. It was when we walked over and saw the lot! It can be confusing there and maybe that particular hotel should have better signage…just saying
You and your wife are genuine nice people I just started looking at your videos and am impressed by your patience and demeanor You seem to start your day the way i do by telling my reflection in the mirror "Today I will make somebody smile" Keep up the good work
Yes Boss Lady I enjoyed this episode, she as rude and disrespectful and you both go above and beyond and these customers need to be taught to be respectful and decent. Pick it up during business hours! She needs to apologize not the husband!
my thought exactly after her potty mouth and being disrespectful on the phone, when the husband called back i would have said sorry boss said pick up has to be mon-fri 8am to 5pm nothing i can do 🤣
Kristen I am truly proud of you for hanging up on the rude woman. No one should be treated with such disrespect. You guys are very entertaining. Thank you.
I had a cousin that would piss off every waitress at the food joint He was eating at off as soon as he come in the door and I kept telling him you don't piss off the people cooking your food before you get the food. Sometimes you just can't fix stupid.
Years ago when I was in my very early 20s I was a receptionist at an engineering company. I still remember dealing with someone so upset about something I did not do nor did I have any control over. I asked the man several times not to speak the way he was or I would hang up without helping further. 3rd time...I made good and hung up. He called back and apologized. Control yourself
Kristen, so glad you told here you can't talk to me like that. I'm waiting for the day someone pissed off the boss enough that they have to wait for regular business hours to oick up their vehicle. Jeff, you are an amazing driver. Hope your snow and ice storm is over. Stay safe. 🙏🙏🙏♥️♥️♥️
Don't mess with Cristen because she don't play around and she would put her foot down and tell that Lady you can pick up your vehicle up Monday morning! LOL!🤣🍻
My husband and I have watched soo many videos about this parking lot and we both agree that the church and hotel have both failed to properly identify their areas. The church has a sign saying overflow parking with an arrow and the gravel lot is aways away from the sign / it’s not properly placed. Both need to get proper signage made and place it in appropriate areas (and not pieces of paper on a stick!!).
I love how they act like it's your fault that they got towed and give you a sob story trying to make you feel guilty. You have a lot more patience than I would have with them.
That's what seasoned professionals sound like. Y'all try and be empathetic to the plight but when it gets to be personally directed then politely disconnect and let them figure it out. Kristen you're an absolute delight. Jeff you're a helluva operator. Thanks again for the ride along 😊
Love your content. Very impressive how relaxed and empathetic you and your wife are able to be with such disrespectful people. Have a good night/day and stay safe!
I've said it before the hotel is not at fault, it's my belief that they give clear directions to the overflow parking lot. People pick and choose what they want to hear. Then they will lie their ass off to make themselves look like they are in the are in the right. This has been proven over and over on multiple occasions. I'm sorry Kristen had to deal with her, but she handled it perfectly. Job well done guys !
It might behoove the hotel to give the people a paper with a map, showing exactly where the overflow parking lot is and how to get there. Might cut down on complaints. Likewise, if you paid the church for parking, weren't those numbered? I'm not sure how you pay the church and go to the wrong location. Maybe they need a handout as well.
Seems like to park in the hotel side, you need to not follow the arrow, and basically park right along side the hotel. When people say they talked to the hotel, they probably mean they talked to the person many the front desk. That person probably doesn’t know/care, and may not even really speak English.
WOW!! Now that was quite a video! I've been watching you guys for years and this one had it all. What a team! You wowed me and made me laugh. Those back-up jobs Jeff and Kristen, were amazing. I had to watch a couple parts two times each. Amazing!!!😂
Oh my god he revealed his price! I feel dirty knowing this information since I’ve watched so many of your videos and it’s been censored every time before. But to be perfectly honest that’s a completely reasonable tow fee considering the time and resources you two put into your business. Love your videos, keep ‘em comin’!
You Don’t want your Employer at your Job know you Leave your Work Computer in your Vehicle. Some Companies will Terminate you for being Irresponsible.👎
Once years ago, I received a letter from my health insurance (first) and then the surgery center and then the doctor office: one of their contractors left his laptop in his car and it was stolen!!!!!!
I like how kind you all are to meet people after hours. You really got my attention when the boss said, "You know what? We are open Monday........" Hahaha! I loved that so much!
That first couple handled it pretty well. I always wonder about the people that blatantly do something wrong and get rude with the tower. I mean, I'd be frustrated about my car getting towed, but it's not the driver's fault, he's just doing his job.
Jeff : who has the patience of a saint Kristen: who has the patience of Job And when you make either mad … you have really crossed the line. Bless you guys and stay safe 💗
Hats off to the husband that called back and apologized!! Me personally had a ex wife that hide the same attitude! That’s why I’m finally divorced! 🤷🏻♂️
He was either a nice man with his hands full or he was a sucker to get the car back so he did not have to sleep on the couch. Kristen stands her ground again great job Jeff and Kristen.
Just subscribed 12th February 2024 and have spent most of today binge watching a lot of your videos. You were just recommended into my a/c and I am so glad, I have really enjoy the videos. The best part for me are the phone calls to you about where their cars are and all the excuses they give. Hello from London, U.K
Jeff, having the right equipment, u definitely sure do make things look easy in those tight places, that was an awesome job 👍🏻. Kristen I was very proud of u no way should u and Jeff ever have to listen to that fowl mouth attitude. Awesome video, from Kentucky 😊.
I respect all of you so much. I was with Kristen all the way. “We’ll see you at 8 Monday morning”. But the young man was so respectful, so contrite and was smart enough to leave his gal behind when he came to collect the vehicle. Good job all of you. Great video as always.
I just watched this video. Jeff you AMAZE ME ! I was chewing my knuckles when you were at the hotel and church trying to get the car towed. You think fast and you should hold classes on how to do this and not damage anyone’s vehicle. Stay safe both of you. Love from Canada
I listened to the short on this video you published, HILARIOUS. I wrote you the other day. Desperation being the mother of necessity, in places they don't have a tree to winch off, nor do they in downtown Dallas, they do the best they can with what they got. Of all the TH-cam videos about towing though, nobody shows the same respect for a client's property that you do. What a masterful piece of work you did getting that Chrysler Pacifica out of a tight spot.
They do need to move that overflow sign to quell the confusion (It does seem there is a communication breakdown with the front desk and customers). A long time ago the church had "church parking only" on those side spots going into the church lot. Parking got wacky over there after the repaved and built. I always parked in the lot next to Presbyterian church (where fire department is now) when I worked at the GCC. Those tourist folks need to clarify big time. Communications is the key to success.
Why do I have the feeling this wasn’t the first time he had to apologize for his wife’s mouth?? 😂😂
Agreed
The way he talked, yeah, was definitely not the first time
Wonder how many fights she has gotten him into.
Absolutely agree.
Now that is a husband who has had to apologize for his wife's actions many times.
Yeah, I wonder how much trouble she has caused for him......I bet it has been a lot!!!!
Oh absolutely! “My wife had a bit of an outburst !” I wonder how many times he’s had to use that phrase…LOL!
Word.
That husband sounds beaten down
YEP, GOT THAT IMPRESSION TOO..
Should we get a gofundme set for the husband so he can take a vacation by himself and get away for a while ? 😂
Nah he picked her, if he puts up with her behavior, he deserves what he gets.
A gofundme to pay for a divorce lawyer, poor dude
He made that bed, he can sleep un the heaping piles of.....
😂😂😂
@@tamispringer5417She probably started out OK, then devolved.
That GMC is the way they all should go! No finger pointing, no foul mouth, no ignorance. Just respectful individuals saying hey I rolled the dice and I lost this time. Here is your money I know you're just doing your job!
This..
Sometimes you're the windshield but sometimes you're the bug.
That's a man who would keep his word if you shook his hand. The wife seems to be cut from the same cloth. They's good people.
@@BillsBayou agreed
I want a poll - how many folks think the husband has made that type of phone call SEVERAL times to un-do the damage she has done?
i would say many,many times probably almost a daily or at the very least weekly occurrence by the way he sounded so defeated she reminds me of an HOA Karen you hear about on redit stories all the time
Yes
The woman might have had a mental illness. Literally might not have been able to manage her stress and she just snapped. If that's the case, it is fortunate her husband was enough of a diplomat to make amends.
They're on vacation, towed from a spot they thought they paid for. In a rental car a good day ride if not longer from home, late at night.
It's not shocking that someone might lose their cool in that situation.
@@emu-5493mental issues or not doesn’t give anyone the right to treat other like poo. I know that’s not what u r saying but That’s what is wrong with today’s society, people have got so bold with hiding behind a phone and computer screen and don’t get that mouth popped. I have severe depression but I treat others how I wanna be treated. ☺️
Wow! This video showed Jeff’s and Kristen’s towing expertise. Now…we literally cheered out loud for Kristen telling the rude caller that they can pick up their rental car during regular business hours. 🎉🎉🎉🎉🎉
*I AGREE* these people need to put their manners back in, but after watching so many of these I also don't think I'd go to Gatlinburg. Putting aside the obvious parking violaters, there's clearly some confusion around a lot of these parking spots - who owns what, which spots on the same street belong to who, etc. I can picture a lot of people driving long-distance, arriving late at night, and just not understanding. If the city wanted to, they could put up big, clear neon yellow parking signs that explained everything in detail.
@@elrey8876I’ve been to gatlinburg a few times. There’s signs and labels everywhere for where to park. And people will literally draw their lots out on a piece of paper for you so you know where to go. All you have to do is take a quick second to look.
Pure entertainment gold when the level-head husband realized how screwed they were if they had to wait until regular business hours.
I wouldn't allow after hours private property impounds after behavior the caller gave Kristen on the phone
If the rude caller acted that way to the two company then another person has to call the tow company back then the first person ruined it for you picking up your vehicle
Don’t P*ss off the boss!! And we all cannot wait to meet this “mysterious man” who keeps telling people where to park!! 😂😂
It's me. I just wander around town and tell people they're okay to park there. 😂
Love Kristen! You will not speak to me that way! Jeff, "Welp , you done pissed the Boss off now , so"........... LOL !
Funny how that woman keeps saying she doesn't know what to do but she keeps interrupting you when you try and tell her.
She certainly was quite annoying!!!!
At some point i was sure she would let him talk...nope she started blabbering again and again lol
Yes she did and she was quite annoying & rude. And the cops will be her taxi service?? 😮😂😂
MY GOD! That woman needs to learn how to listen.
I get like that when I'm shook up, it's hard to concentrate.
I’m sure it wasn’t his first time clearing up her mess. Good Job Kristen, don’t take the abuse, you didn’t park their car in the wrong place.
for sure!
💯
Kristen handled that snot on the phone exactly like I would have.
She was a class A a$$hole for sure!!!!!
Been waiting for this one! To be fair, 5 hours is only a few minutes to an entitled person...Kristen, you handled yourself like the true professional you are! Kathy says 'My Girl" 😁Great video, Y'all ROCK!
Gatlinburg is just so fun....time flies.
I would have paid you just to let them wait until Tuesday..
@@C0MPUTERPHILEMe too!
as a fellow tow truck driver I just wanna say, if anybody thinks she overreacted in the SLIGHTEST, they need to spend 1 day in the field dealing with phone calls. AMAZING job guys!!
A friend of mine runs his dad and uncle’s tow company between hearing some of the his horror stories and myself working in customer service we see the ugliest side of people. It is not easy job especially when people act stupid when all they need to do is pay. You can another car but you can’t get another life
My car got towed one day l called the tow truck company that had my vehicle the guy had attitude when I was talking to him so I'm sure they deal with rude abuse on the daily I knew I parked illegally so I was at fault.
Yea no freaking way I would have been that polite.... Kristen was a rockstar, second they cuss and act a fool.... good bye all done!
😂😂 When Karen wants to speak to the manager, and runs into Mama Bear Kristen instead! "Monday through Friday 8 to 5"
Love all y'all as always. Stay safe and warm, hear?
Monday-Friday, 8-5.
I laughed so hard listening to that grumpy lady that I'm pretty sure I peed a little.
It seems that many of the illegal parkers who phone you (everything autos) and say they were told where to park by the hotel, church, restaurant or some random bloke walking a dog, demonstrate that in fact they do not listen when in conversation. They constantly interrupt you, ask questions then talk over you when you try to answer and often ask for your address multiple times. They see and hear what they want to see and hear. Example, in one video in which a parker was told it was O.K. to park in a spot, by one person, but ignored fourteen signs saying it was not O.K. to park.
You learn more by listening than constantly talking.
Kristen is totally in the right to reject callers that resort to bullying behavior!
Most definitely ! I am sure they have never left anyone not getting the car back, but there has been a few that I would have said nope, see ya in the morning.
If you act like a child with the tow company then come back during business hours
I don't care whether someone's an employee or a CEO, someone with a little authority or a lot... people who curse at strangers over the slightest inconvenience essentially have a 'low-class' sign tattooed on their forehead. F this and f that towards a stranger on the phone. What is wrong with these people
Kristen’s awesome when she shows her shiny spine but I love it most when she sings some random words. Then Jeff sometimes joins in like they’re on tour. So adorable.
Right. You should never be rude to your waitress or your tow-truck driver! 😉
"Open Monday thru Friday, 8 to 5. CLICK". Love it
"Oh, that time is spent hauling more cars; you'll have to select a better time. That time is all booked up for a charity event. Pick another available time, oh that's booked . . . . . . ."
I'm literally screaming yea across my house.When I hear Kristen saying we're often Monday through Friday 8:00 to 5:00.You can come pick up your vehicle on Monday at 8.So beautiful poetic Justice go mama.Bear beauty
I was literally clapping when Kristen told them to come back during normal business hours for their rental. LOVE it! As someone who works in customer service, people can just be so rude! Then expect a favor. Handled beautifully!
You two are like a well-oiled machine working together. It's one of the things I love about this channel. I bet y'all can even finish each other's sentences. My late husband and I lived and worked together 24/7 365. It's a special kind of love to be able to pull that off successful, and both of y'all have what it takes!
YES, Kristen!!! Good for YOU to not put up with that!! Make 'em sweat, but I love how the hub called to major suck up so they could get their vehicle. 😂
i personally i would have stuck to the mon-fri 8-5 with her attitude regardless of her husband trying to clean up after her
I used to watch a channel called GTOger and it was literally 1 parking lot that had cars towed from it 😂 and the reactions of the people once they returned, I love your channel it gives us your side of things too being the tow company and the excuses! Oh man! 😂
The other channel definitely kept me amused during lockdown 😂 although they haven't posted in a long time 😢
Yeah I miss the drumbeats too
Miss the bar on wheels
I miss them, too. The company moved from that site, that's why they don't post the tow videos. 😢😢
@@reneedominguez3633 Wondered what happened to the channels new videos.
I miss the videos on that channel
Ever since GTOger stopped making videos, you guys are my sole source for parking lot justice.
Love the solution on getting the Chrysler Pacifica out of the tight spot with the “swivel jack dollies” Nice!
If I've learned one thing from this channel it's too be very sure of where to park when parking in tourist destinations. Especially near Gatlinburg! Although it would be kinda cool to meet you guys.
You tell them Kristen, that was uncalled for. Glad you stood ur ground
This video shows a huge contrast in people's reactions to discovering their vehicles have been illegally parked and have been towed !
Kendra, I love the transitions between video segments - clouds, flames, and what looked like a snowflake. I also liked the arrows showing hotel parking, gravel lot, church parking, etc.
I've got done by number plate cameras twice once for stopping in a no stop zone and another for over staying the free parking period, yes it sucks but these things happen and they will happen from time to time just a cost of driving a car you will get things wrong time to time.
Isn't her name Kristen? Jeff's wife?
@@bethewalt7385 Kendra is the editor, their daughter
I’m always amazed that Jeff can hear Kristen’s instructions over the noise of the truck!
That has came to mine more than once. Always wondered why not some type of two way system to communicate.
I was just thinking the same thing!!
Me too!😂
They need hands free walkie talkies
noise or awesomeness? I go with awesomeness
A person who admits he rolled the dice. How refreshing. Had been him I would have quietly checked on the computer rather than insinuating that it might not be there. That was horrible. Stupid woman thinking the cops will take her to pick up her illegally parked car because she has two children and is from Illinois. What a huge sense of entitlement. She left her children in the hotel trying to stay warm???? Sob sob sob. I would never ever go to the Country Inn and Suites since this is a recurring story.
#croach2194 Illinois may well have their share of disrespectful people, as do other states. Please do not consider my wife and I as part of them, which you may not have intended to. We are appalled by their representation of Illinois residents, and do not treat people the way this entitled person desires to.
@@kendallcarstens9194you get a little bit of a pass. The Illinois woman wasn’t really disrespectful as she was more entitled. The totally disrespectful one at the end was from Florida.
@@kendallcarstens9194 I am so sorry. I do not consider them representative of anyone in Illinois. Chicago is one of the most beautiful cities in the world and the people of Illinois are super friendly. I was just mocking her for picking every excuse in the book to get out of paying her tow fee. I did not top to think that wording it that way would hurt a whole bunch of people. I should have used the expression "on vacation" or "from out of state".
@@kendallcarstens9194 Too sensitive my man! I took what he said, and what she said as meaning we're from far away, and have nobody to assist us. Trying to play the poor me thing instead of just accepting responsibility, and getting on with it. I get your sensitivity being from California as we get more than our fair share of people assuming we're all entitled which is obviously not the case. You said it yourself, all States have undesirable people like this, it's what makes life interesting.😁👍✌🗽
It's only a recurring story for people who feel entitled to park where they want to instead of where they're told they can.
Kristin did outstanding judge Judy would be so proud 28:01 Jeff in this scene absolutely magnificent support and hilarious he naturally is funny. He makes a situation like this lighthearted
After living in a college town for almost a year, I'm well aware that No Parking without permit means just that. The complex I lived in had tow trucks circling the parking lots at all hours , I know Gatlinburg is a little different situation but the rules still apply. I would be double and triple checking where I can safely park to avoid this very situation. Especially during a busy holiday time!
29:05 That is a man who has done the apology tour for his wife way too many times in his life...He came across as downright reasonable and pleasant.
Poor guy
Never fear. Jeff can get anything out of a tight situation. For Kristen. A perfect call with instructions. A perfect team.
Loved hearing Kristen tell that Karen, "you can pick it up M-F now" 🤣 Great driving skills Jeff. From a fan in Australia 👋👍
Woman says the hotel told her to park there yet they also knew to give her the EA phone number instead of telling her to report it stolen to the police. Riiight.
My thoughts as well.
There crooks in on it with retail and local businesses to make money for both parties accept the victims
@johnsmith-ed3gn that the hotel full well knew that she had been towed by everything auto and she was trying to say that they hadn't told her that as a sob story/scam to make everything auto look bad and align with her story that everything auto was a scam towing company, that's all.
@@gradygatorman8145 Sounds like you're salty that illegal parkers get towed, but ok.
Don't make the boss angry! Hello Jeff and Kristien! Kristen ROCKS!!
"I'm from Illinois I don't know what to do." I have been to Illinois, I totally understand.
Fr.
Half these people can't operate a stop sign.
😂 🤣 😅
I live in Illinois. You can keep her there!
I just wanna give a shout out to the man who called and apologized for his wife he handled that situation very responsible way.
i have to agree. that parking system is jacked up.
I used to REPO cars and one thing that I always carried on my wrecker was a set of GO-JACKS. They made getting vehicles out of tight spots like these much easier.
I admire your tenacity, your techniques when getting illegally parked cars out of tough spots (without any damage!), and your reserve when dealing with difficult people!
It blows my mind that people go on vacations and don’t have adequate funds to be able to pay for emergencies or mistakes like this.
They probably are living beyond their means.
I don’t consider this an “emergency”. This is a bad action that could very easily be avoided. I don’t typically bring enough cash to pay for this because I go out of my way to park proper from the start.
I would have to get money from the bank. But I would park properly because Im so afraid of being towed😮 I actually moved my car because I thought I was at a restaurant parking lot but it was for some hotel. You actually couldn’t see the restaurant or lot from the road. It was when we walked over and saw the lot! It can be confusing there and maybe that particular hotel should have better signage…just saying
Vacations ALWAYS cost more than they're supposed to.
I can back a boat in the water real quick, but y'all take it to another level. Mad skills...
Wow that was quite the exchange .. NEVER piss the boss off!! (Am I going to go to hell for laughing so hard??). good job handling that so well.
You and your wife are genuine nice people
I just started looking at your videos and am impressed by your patience and demeanor
You seem to start your day the way i do by telling my reflection in the mirror "Today I will make somebody smile"
Keep up the good work
Yes Boss Lady I enjoyed this episode, she as rude and disrespectful and you both go above and beyond and these customers need to be taught to be respectful and decent. Pick it up during business hours! She needs to apologize not the husband!
my thought exactly after her potty mouth and being disrespectful on the phone, when the husband called back i would have said sorry boss said pick up has to be mon-fri 8am to 5pm nothing i can do 🤣
Does she not realize that law enforcement is not a taxi service?!?!? Duh!!
Kristen I am truly proud of you for hanging up on the rude woman. No one should be treated with such disrespect. You guys are very entertaining. Thank you.
I had a cousin that would piss off every waitress at the food joint He was eating at off as soon as he come in the door and I kept telling him you don't piss off the people cooking your food before you get the food. Sometimes you just can't fix stupid.
@@southwestiowacattlefeeding6720 Some people just seem to like spit in their food.
Years ago when I was in my very early 20s I was a receptionist at an engineering company. I still remember dealing with someone so upset about something I did not do nor did I have any control over. I asked the man several times not to speak the way he was or I would hang up without helping further. 3rd time...I made good and hung up. He called back and apologized. Control yourself
"Because we paid for f#@&ing parking by a DAMN CHURCH PERSON."
Oh the irony. 😂
How so?
@@sharifsalem It's obvious. "Damn" chruch person. Literally damning someone from the church.
Kristen, so glad you told here you can't talk to me like that. I'm waiting for the day someone pissed off the boss enough that they have to wait for regular business hours to oick up their vehicle. Jeff, you are an amazing driver. Hope your snow and ice storm is over. Stay safe. 🙏🙏🙏♥️♥️♥️
Don't mess with Cristen because she don't play around and she would put her foot down and tell that Lady you can pick up your vehicle up Monday morning! LOL!🤣🍻
My husband and I have watched soo many videos about this parking lot and we both agree that the church and hotel have both failed to properly identify their areas. The church has a sign saying overflow parking with an arrow and the gravel lot is aways away from the sign / it’s not properly placed. Both need to get proper signage made and place it in appropriate areas (and not pieces of paper on a stick!!).
Definitely very misleading
How you guys keep your cool, I am amazed. I have only been watching for a few weeks and you all are so level headed.
So, love the channel. I'll never go to Gatlinburg, ever. To crazy. Not worth worrying if I'm parked in the wrong place!!
I was thinking the same thing!
I love how they act like it's your fault that they got towed and give you a sob story trying to make you feel guilty. You have a lot more patience than I would have with them.
I like how Jeff doesn't engage and just says "yeah." 😅
That's what seasoned professionals sound like. Y'all try and be empathetic to the plight but when it gets to be personally directed then politely disconnect and let them figure it out. Kristen you're an absolute delight. Jeff you're a helluva operator. Thanks again for the ride along 😊
Ooh - I like those single-tire caster thingees!
Skates
@@litergissue3509 Cool - thx!
EXCELLENT way to handle an angry caller! Epic! Much respect for putting a Karen in their place!
Saw the Short, and been waiting all day for this video! Go Kristin Go!!!!
Your driving skills with a hooked vehicle never cease to amaze me.
Been waiting for this one.Never let anyone talk at you Kristen
Love your content. Very impressive how relaxed and empathetic you and your wife are able to be with such disrespectful people. Have a good night/day and stay safe!
I've said it before the hotel is not at fault, it's my belief that they give clear directions to the overflow parking lot. People pick and choose what they want to hear. Then they will lie their ass off to make themselves look like they are in the are in the right. This has been proven over and over on multiple occasions. I'm sorry Kristen had to deal with her, but she handled it perfectly. Job well done guys !
It might behoove the hotel to give the people a paper with a map, showing exactly where the overflow parking lot is and how to get there. Might cut down on complaints. Likewise, if you paid the church for parking, weren't those numbered? I'm not sure how you pay the church and go to the wrong location. Maybe they need a handout as well.
the Illinois lady was beyond annoying
This! They give people *maps*, but some folks don't want to walk, so they park wherever and lie their asses off.
@@Emophiliac2 They do, but people still lie.
Seems like to park in the hotel side, you need to not follow the arrow, and basically park right along side the hotel. When people say they talked to the hotel, they probably mean they talked to the person many the front desk. That person probably doesn’t know/care, and may not even really speak English.
WOW!! Now that was quite a video! I've been watching you guys for years and this one had it all. What a team! You wowed me and made me laugh. Those back-up jobs Jeff and Kristen, were amazing. I had to watch a couple parts two times each. Amazing!!!😂
I absolutely loved Kristen’s reply. You guys are great.
Watching these videos makes me so glad I live in a city with ample parking day and night! There’s even people saying “howdy neighbor”.
Oh my god he revealed his price! I feel dirty knowing this information since I’ve watched so many of your videos and it’s been censored every time before. But to be perfectly honest that’s a completely reasonable tow fee considering the time and resources you two put into your business. Love your videos, keep ‘em comin’!
LOL thank you for showing the OVERFLOW sign. I was wondering....and it's obviously not pointing behind you! lol
I just found your channel last night and I'm addicted! I'm in Knoxville so I recognize everything which makes it more exciting I guess LOL
You Don’t want your Employer at your Job know you Leave your Work Computer in your Vehicle. Some Companies will Terminate you for being Irresponsible.👎
You are correct. And when you get fired or reprimanded make sure to blame HR for not pointing out that particular paragraph 6 x's !
Once years ago, I received a letter from my health insurance (first) and then the surgery center and then the doctor office: one of their contractors left his laptop in his car and it was stolen!!!!!!
Jeff is a magician when towing and Kristen is a superb director! Love your channel.
I like how kind you all are to meet people after hours. You really got my attention when the boss said, "You know what? We are open Monday........" Hahaha! I loved that so much!
That first couple handled it pretty well. I always wonder about the people that blatantly do something wrong and get rude with the tower. I mean, I'd be frustrated about my car getting towed, but it's not the driver's fault, he's just doing his job.
Need to improve the signage between the hotel and overflow parking. Would probably help those unfamiliar to avoid these issues.
Jeff : who has the patience of a saint
Kristen: who has the patience of Job
And when you make either mad … you have really crossed the line.
Bless you guys and stay safe 💗
Amen to that!
That man sounded so defeated. How many times has he had to take over and apologize for her terrible attitude?? 😂
So nice to hear an honest person.
What an awesome team you two make. Getting some of these cars out of those small spaces is crazy good work!
Hats off to the husband that called back and apologized!! Me personally had a ex wife that hide the same attitude! That’s why I’m finally divorced! 🤷🏻♂️
Ok
It's so cool that Kristen holds her own......I love it.....you guys are so nice....I love Jeff he's so laid back.
He was either a nice man with his hands full or he was a sucker to get the car back so he did not have to sleep on the couch. Kristen stands her ground again great job Jeff and Kristen.
Spicy ! Enjoy the videos. One of the few channels I have all my notifications turned on. 😎👍
Jeff great for threading the needle, Kristen great for not taking the abuse!
Just subscribed 12th February 2024 and have spent most of today binge watching a lot of your videos. You were just recommended into my a/c and I am so glad, I have really enjoy the videos. The best part for me are the phone calls to you about where their cars are and all the excuses they give. Hello from London, U.K
Jeff, having the right equipment, u definitely sure do make things look easy in those tight places, that was an awesome job 👍🏻. Kristen I was very proud of u no way should u and Jeff ever have to listen to that fowl mouth attitude. Awesome video, from Kentucky 😊.
Who knew that towing was such a fine art! Well done with that Pacifica.
The plate cover works well. Nice idea!
Love that ya'll video everything for your protection. Keep up the great work.
I thought Kristen was ready ta open a can of whoop-😂
Another great video Kendra, Jeff and Kristen🇺🇸👍
I respect all of you so much. I was with Kristen all the way. “We’ll see you at 8 Monday morning”. But the young man was so respectful, so contrite and was smart enough to leave his gal behind when he came to collect the vehicle. Good job all of you. Great video as always.
I just watched this video. Jeff you AMAZE ME ! I was chewing my knuckles when you were at the hotel and church trying to get the car towed. You think fast and you should hold classes on how to do this and not damage anyone’s vehicle. Stay safe both of you. Love from Canada
And Boss Lady 😊 what a way to handle that caller. No one wouldn’t blame you if you replied in kind, but you didn’t stoop to her level. 👍
Jeff should have said, no...that was the boss you pissed off, so I can't help or I'll get fired.
"See you at 8 o'clock Monday morning". LOL That was awesome!
I listened to the short on this video you published, HILARIOUS. I wrote you the other day. Desperation being the mother of necessity, in places they don't have a tree to winch off, nor do they in downtown Dallas, they do the best they can with what they got. Of all the TH-cam videos about towing though, nobody shows the same respect for a client's property that you do. What a masterful piece of work you did getting that Chrysler Pacifica out of a tight spot.
This is my new favorite channel! I used to spot for a repo company. This is lovely!
They do need to move that overflow sign to quell the confusion (It does seem there is a communication breakdown with the front desk and customers). A long time ago the church had "church parking only" on those side spots going into the church lot. Parking got wacky over there after the repaved and built. I always parked in the lot next to Presbyterian church (where fire department is now) when I worked at the GCC. Those tourist folks need to clarify big time. Communications is the key to success.