@anthonyprose4965 I am familiar with this controller and I would say that you are right. However there is another controller there and if it was him then I would disagree with you. 😉
At least she didn't seem to be doing it maliciously, like that other ATC that got scolded by an examiner. Wasn't directed anyone, just unfortunate open mic.
Just because plenty of people do it (and I’m sure often rightfully so) doesn’t make it a good habit. It’s a gamble and just a matter of time before you have a stuck mic and get caught. Better to just bite your tongue, keep professional, and don’t sweat the small stuff like this.
Honestly, I don't believe that was 'attitude', it was just frustration that she's having to repeat frequently, and I don't think that frustration was aimed at the pilots, but instead at something technical. This is a whole lot of nothing IMHO
Maybe if she's having to repeat herself frequently a little self-reflection is in order. Maybe if she just made the tiniest effort to slow down just a few percent and enunciate what she was saying, she wouldn't have to repeat herself. Too many controllers just explosively verbal diarrhea the words out as fast as they can and, well, it's fucking annoying.
@@philnaegely She didn't intend to. And to be frank, what's the big bloody deal? 'Bad words' have always been such a load of nonsense IMHO. Do our fragile little ears really need protecting from them?
@@repatch43 Its about following the rules, jackazz, its about following the rules! (since you are such a fan of swearing I thought i would indulge myself . . .at YOUR expense! Do you still like it? )
As a federal employee who has been experiencing the wonder of our brand new expensive radios and repeaters I can say I feel for her. The new radios are crap and I swear to god that literally anything from weather to speed of travel to putting the radio in the wrong part of the car to the daily horoscope seems to interfere with them. Idk if thats going on in the ATC towers but I think we’ve all cursed our radios out by now.
when i was doing my PPL training my instructor took me up to the tower to meet the controllers, it was then i realized they're always making fun of everyone. one guy was trying to read back his IFR clearance and the controller leaned back and went "jeeeeeeeeesus christ". actually made me feel better knowing that the dishing was evenly distributed, ha
Nothing but defence for the controller here. If the difference between your job being routinely challenging, and utterly intense, is tech, you've got every right to express that. Privately of course, but the open mic just sums the quality of life up really.
@@highkicker11 The only equipment that failed is her brain. She needs to slow down her speech and properly articulate. As for the muffled sound, yeah, it could be a problem with the equipment. Could also be she's just not wearing her headset correctly.
@@highkicker11 equipment failure has nothing to do with her piss-poor enunciation. It's not a contest to see how fast she can talk. Her enunciation of the first set of instructions that the pilot missed was atrocious.
That’s not true. Some people don’t use filthy language, and those that do, shouldn’t. It’s a bad habit that makes a person seem like they have no self control.
I've often wondered what it would be like to work at a church or synagogue. I don't think I would last more than the first hour before saying something inappropriate. Profanity has been used as punctuation at my last couple of jobs.
@@grayrabbit2211 I recall many simulator sessions with one emergency atop another. If I hadn't let at least one Fbomb fly, it wasn't realistic enough, and I wasn't working hard enough!
Back when wireless headsets were a new thing, I worked in a tech support center. One of the support engineers who had just about reached the end of her patience with a customer hit the "MUTE" button and let loose with "what a f*ing moron". When the customer said "uh, what did you just say?" is when she learned that on those headsets, "mute" didn't completely cut the audio, just muffled it. Whoops.
The initial comment was hardly "attitude". Sure it was a little over emphasized but hardly worth talking about. Stuck Mics happen. She didnt sware directly at anyone. Let's let this one go. DPE should have let it go also. She made a mistake, he improperly used the radio.
At least she stayed friendly on frequency. And she probably didn't mean it that way, especially not against the pilots. Probably just a lot of frustration building up over the day. Most pilots can be glad they dont hear whats going on "behind the scenes" in the Tower, i'm sure there have been worse things controllers said while not on the radio.
Okay, hold on a minute. I want you to close your eyes at 0:28, imagine you are in a loud airplane cockpit, and try to imagine what it would be like to hear that first call over the radio. It was fast, quiet, and somewhat mumbled. I would have needed a repeat also.
She’s talking very low. I don’t think she understands that even with noise cancelling, you still have the hum of the airplane. That volume of voice will have her repeating as often as it takes.
0:28 As a non-native English speaker, there is no chance that I will understand these instructions. I know that this is a flight within the US and that all pilots and controllers are American, but the communication should be clear and understandable.
Nice to see good old Buchanon Field in Concord getting some love today! Right in my backyard! Reminds me of that old classic clip posted here a while ago from Toronto(?) where the controller said "...you stupid f*** c***" on a hot mic, referring to some equipment issue.
When I was at an unnamed Asian airline that employed expats (mostly Aussies, Kiwis and Brits) I was a fresh SO on a long haul flight on the A340 in which the Captain was having his line check done after coming back from injury. The JFO is doing his thing during boarding while I'm doing the paperwork. Meanwhile the Captain and and Checkie briefing/bantering and the SFO/IRO getting his head down. At this point the Captain turns to the JFO and me in the jumpseat and say "Listen up dickheads - neither of you two dumb c*nts make me look bad. If you can manage that I'll buy the beers at the other end." Everyone just had a chuckle and we got on with it without feelings causing mortal wounds.
Sometimes I say it to myself on behalf of the controllers. I'm sure they need to vent after repeating themselves over and over. It was frustration, not attitude which is good... except for that open mic. :)
Yeah it was clearly a mistake and she went right back to doing her job like a professional. We've seen some other controllers on this channel who would start a dumb argument over that. She's ok in my book. Like there's anyone who hasn't keyed off their mic to swear under their breath... she just forgot the first step lol.
"Cessna30Eextndurupwindillcallurcrosswind" "Why does nobody understand me?" But joking aside, I have laughed at other pilots and controllers while in the air as well. Not out of malice, but because I did the same mistakes as well or know, that it will happen to me one day. It happens.
Yeah I'm with you. It was clearly not targeted at anyone and she didn't start shooting back on freq afterwards like we've seen some really unprofessional controllers do on this channel after making a mistake. Like there's anyone who hasn't keyed off the mic to swear under their breath lol.
@akiko009 She has a high-pitched, mumbling delivery. If more than one pilot has trouble understanding you, it's time get some voice training. My Dad started as an ATC, then an ATC Instructor, and then he taught Instructors (at the academy in Oklahoma City.) We heard stories of controllers whose voices were not suited for the job, and who occasionally created friction or chaos due to their mumbling.
For those of us that work everyday on the radio in a headset with every transmission a matter of public record, you must always edit yourself and grumble when you're not keyed up. Everyone has a "hot mic" moment eventually and you just hope nothing unfortunate was captured.
Reality check; who NEVER cuss or CURSE when annoyed? I could see a smile on her statement. No cross talk, no argument, no reply to being checked. Professional in the making. Kudos, Baby Girl, and to all concerned that kept it on PROFESSIONAL level!🥂
Venting is probably a better approach to frustration than directing it at the pilot, so the attitude is questionable, but I agree I have heard much worse.
@@Thatsallihavetosayaboutthat I mean but she did though. It was clearly a mistake and she didn't start an argument over it (like some other controllers we've seen on this channel definitely would). That's professional in my book. Like there's anyone who hasn't turned off their mic to swear under their breath?? She just forgot the first step lol.
@@Thatsallihavetosayaboutthat the people who stay on your "professional level" 100% of the time are the ones who end up hitting the bottle, losing their job for going off on a pilot, or taking their own life when their frustration reaches the breaking point. What she did here happens every day in every profession. Just unfortunate for her that the mic was open. I agree with others, too, that the "attitude" was actually just frustration at having to repeat herself again (who knows how many times she's already repeated orders before this) and she was just clearly enunciating her words to make sure they were clear.
always watch what you say even when you are near a radio. I remember back when i was in the Air Force we were working an avionics issue on a 130. The airman with me had ferocious gas and was stinking up the flightdeck the entire shift. With impeccable timing right when i keyed my mic to let MOC know we were done and to close out the job the crew chief climbed the ladder and got a whiff and let out a bellowing "WHAT the F&*K!".
Bummer to see so many put her on blast. Im based out of CCR and have had nothing but praise for her and the others that staff the tower. They are nothing like the arses at SQL.
Low key the worst person in this whole situation is the dude who sent the email. She made a small mistake and maybe it would’ve blown over, hopefully she doesn’t get in trouble since now it’s all over the internet
Well, she just had a moment, I have always had good experiences in there and it is a very different location and sight picture to other airports in the area. Worth a visit. Plan ahead, especially at night. There are lots of lights all around and waterways so the contrast is very stark.
I don't think that was attitude on the repeated clearance, it was just her speaking slowly and clearly to make sure she was understood. She didn't know the reason for the repeat was that the pilot was distracted and probably thought it was because of poor readability.
@@inconnu4961 Yay, miserable bastrd spotted. It's one thing to be a miserable curmudgeon, but totally different to publicise it globally. Congratu-friggin-lations, you win stig-o-th-dump award today.
I have a serious question: we have had radio technology for years. Yet there's been no modernization of the quality of clear sound or voices. If this was done then alot of this repeating or confusion would be prevented.
I'm no audio engineer, but I think the issue is that radio comms are analog signals. It could be made digital and filtering applied etc which would greatly improve the sound quality but the problem with that is you either get perfect audio or none at all. So those comms that come in 1 or 2 of 5 would just be cut out completely. And in this context I think poor audio is better than none at all.
Everyone has cursed out failing equipment at work. If I had a dollar for every time I laid an F-bomb tirade into Windows with all the company-managed settings I can't improve upon, I'd be retired already.
Hahaha, this is the big nightmare we all have in EMS. There are _unsavory_ things being said on that truck when nobody is listening - we just live in perpetual fear of the accidentaly keyed up radio, because then we're just fired, no questions asked :D
yeah the dark humor that keeps us first responders from going completely insane on the first crazy day. is not somthing alot of normal folks can stand.
Reminds me of that time back when I worked tech support, it was pretty common to put the customer on mute and make fun of them for whatever it is they were doing, and then one day someone got a little too loud and learned that that the reason there's no click or pop when it mutes the mic is because it just turns down the gain. And then shortly after that someone else double tapped the mute button and told the customer what they really thought. A week later there was a new tech manager and some new faces on the crew to replace the guys that were fired.
I am not a pilot. I am, however an amateur radio operator. Currently, I have five different radios on my desk. Occasionally an open mic does happen. Besides talking way too fast, that controller did nothing wrong. We all get caught with an open mic from time to time.
that is a normal cadence for a controller.. does not sound overly fast to me. The HAMs have to deal with all that HF noise and bad propagation so they talk slooooow and phonetically spell out everything. name is BILL, Bravo India Lima Lima 😝
@@asho1735 yeah and hams have verry few situations where every second counts where as atc and first responders want to condens time on air the the bare minimum. get your message across fast and clear esspecialy to planes seconds from midair collision. or as a former first responder keeping my hands free to provide life saving care but still getting more help on scene.
@@highkicker11 Well as a ham, i''d give her a pretty bad report. Not articulating very well, sounding very muffled. No surprise people can't understand her.
By the video title, I expected something more heated. To me, this frustration vent is maybe "unprofessional", but at the same time, she didn't say (and possibly didn't even think) that this or any specific pilot was annoying or anything like that. It could just have been a bad day, prior stress etc., and in that case, a swearword or two can be better than "staying professional". Also, the FAA guy kept it calm and nice, without any blame, accusation or threats, which TBH I really enjoyed -- very good handling from them!
I made left traffic after extending upwind as instructed, then tower controller says "you were instructed right traffic" and to cross midfield to join the right downwind. I can only imagine how she reacted off mic. Funny thing is my CFI played the audio recording and confirmed what we both heard - extend upwind and make left traffic.
The good news is that she wasn't cussing at any pilot. She was expressing frustration with the equipment. AND she handled the rest like a pro while embarrassed. Send that tower a pizza in gratitude.
I would suggest that part of the problem with having to repeat herself is that she needs to slow down her instructions. They are borderline garbled but if she were to slow just a little it would be clear. Anyone dealing with communication must think of their hearers. As a person who has worked in areas that rely on clear communication, being clear and at a pace that the hearer can understand is critical. This is the second video on this channel that I have watched today that has illustrated the need to be clearly understood. I get that the controller is having to deal with an intense and fast-moving environment but having to repeat oneself because of that makes it more intense and wastes precious time. Slowing down a little will save precious time and maybe reduce frustrations.
Anyone who has job that requires talking on a radio especially when it's a high stress job at some point has an open mic and says something they regret.
LOL - If you've never experienced a hard plastic flight strip hurtling through the air at Mach 2 because a controller was sick of a particular pilot, then you just haven't lived life!
Working call center, I made sure to always be looking directly at the red light on the mute button before talking shit if not between calls or the customer not on hold. You don't want to be the person swearing on the line becomes something like "pulling a Becca" as it was known at my job site 😂 I can assure you the frustration is real everywhere
Are radio checks a thing with ATC? I still check and verify my COM radios against my handheld before each flight. This includes making sure that my headset's mic is functioning correctly and sounds right over the air.
I don’t blame her, sitting in that tower, having to deal with FAA rules, student pilots, cheap headsets and too much coffee all day would get on my nerves too!
Mann, the amount of times I’ve looked down to double check I’m not TX… I’m not proud lol, then I think of Seinfeld and how he wouldn’t say anything out loud that he wasn’t comfortable being published in a newspaper and I get a bit humbled lol
If you're having to repeat everything twice, it's either you or the equipment. It can't possibly be that every other pilot just doesn't understand. So call in the techs, or turn up your mic and enunciate more clearly.
I thought it was going to be the San Carlos jerk again, making increasingly desperate efforts to get himself fired. Don't blame her so much, she didn't realize she had a stuck mic.
He says the controller responded “with a decent amount of attitude.” It sounded to me like she was just trying to help the dude out since he clearly couldn’t affirm the previous transmission. I’ve heard plenty of controllers give attitude on freq but that sure wasn’t one of them. As a side note that examiner has terrible read-back skilz
I think spilled milk best suits this nonevent. One of many little glitches we do and then life goes on. If thats the worst thing to happen to her or anyone during their day , then life just ain’t too bad. Like most all commenters have correctly stated it wasn’t aimed at any one individual.
My hot mike story: We were going from LAX-IAD. Packed 777. This particular plane had issues with the entertainment system. Sometimes it was fine, others not so much The first flight attendant,gets on the PA while making the initial announcements. She was checking the system, it wasn't working. Over the PA, she said, "I cannot believe this mother f**ker is still not working. Son of a b**ch". It did not go over well I was happily standing in my demo position, thanking God I was not the person that said it. You really do have to put on a filter over the PA. The rest of the crew was mortified.
It was at that moment that she knew...
she's f*cked up
@anthonyprose4965 I am familiar with this controller and I would say that you are right.
However there is another controller there and if it was him then I would disagree with you. 😉
And she let it ride, kept her composure.😍
@@anthonyprose4965 I agree, I do this all the time off mic when I'm flying too lol
… that she would be on VASAviation
At least she didn't seem to be doing it maliciously, like that other ATC that got scolded by an examiner. Wasn't directed anyone, just unfortunate open mic.
🙄
I guarantee that every controller, at every tower, in every country, has said something like this under their breath before or while not transmitting
So do plenty of pilots...just being fair...😆
Just because plenty of people do it (and I’m sure often rightfully so) doesn’t make it a good habit. It’s a gamble and just a matter of time before you have a stuck mic and get caught. Better to just bite your tongue, keep professional, and don’t sweat the small stuff like this.
Southwest pilots- "Hold my beer"
@gordon3576 wasn't it SWA guy that was talking about all the women he'd scored or something?
Any controller who denies ever saying "American 275 cleared for takeoff *unclick* fucking dumb ass" is a liar
Honestly, I don't believe that was 'attitude', it was just frustration that she's having to repeat frequently, and I don't think that frustration was aimed at the pilots, but instead at something technical. This is a whole lot of nothing IMHO
She was talking worse to understand than a McDrive girl
Maybe if she's having to repeat herself frequently a little self-reflection is in order. Maybe if she just made the tiniest effort to slow down just a few percent and enunciate what she was saying, she wouldn't have to repeat herself. Too many controllers just explosively verbal diarrhea the words out as fast as they can and, well, it's fucking annoying.
True but you can't cuss on the air
@@philnaegely She didn't intend to. And to be frank, what's the big bloody deal? 'Bad words' have always been such a load of nonsense IMHO. Do our fragile little ears really need protecting from them?
@@repatch43 Its about following the rules, jackazz, its about following the rules! (since you are such a fan of swearing I thought i would indulge myself . . .at YOUR expense! Do you still like it? )
As a federal employee who has been experiencing the wonder of our brand new expensive radios and repeaters I can say I feel for her. The new radios are crap and I swear to god that literally anything from weather to speed of travel to putting the radio in the wrong part of the car to the daily horoscope seems to interfere with them.
Idk if thats going on in the ATC towers but I think we’ve all cursed our radios out by now.
its all the new digital P25 encrypted crap that you probably deal with, but that's not the issue here...these are old school AM radios
With governments, its all about which crony got the contract for the goods, in this case microphones. The quality of the goods means nothing.
@@bluehorseshoe9216they are not AM they are VHF
@@derheeheehee6941 they’re VHF with AM modulation
@@bluehorseshoe9216 I did not know that.
when i was doing my PPL training my instructor took me up to the tower to meet the controllers, it was then i realized they're always making fun of everyone. one guy was trying to read back his IFR clearance and the controller leaned back and went "jeeeeeeeeesus christ". actually made me feel better knowing that the dishing was evenly distributed, ha
We do something similar in my line of work 😂
Nothing but defence for the controller here. If the difference between your job being routinely challenging, and utterly intense, is tech, you've got every right to express that. Privately of course, but the open mic just sums the quality of life up really.
Murphys law at work
She doesn't articulate very well, and she sounds like she's talking through a pillow. So no.
@@detaart think about reasons that would make you sound like that. equipment failure
@@highkicker11 The only equipment that failed is her brain. She needs to slow down her speech and properly articulate.
As for the muffled sound, yeah, it could be a problem with the equipment. Could also be she's just not wearing her headset correctly.
@@highkicker11 equipment failure has nothing to do with her piss-poor enunciation. It's not a contest to see how fast she can talk. Her enunciation of the first set of instructions that the pilot missed was atrocious.
If we were all held to account for what we say when the mic isn't keyed, we'd all be in trouble. Haha
That’s not true. Some people don’t use filthy language, and those that do, shouldn’t. It’s a bad habit that makes a person seem like they have no self control.
@@vloveless6367
Did you know you can get in trouble for what you've said without using foul language?
@@vloveless6367 studies have shown that people who cuss are more fucking intelligent
@@vloveless6367opinions have no self control.
@@vloveless6367you have clearly never worked in an ATC facility.
I would have said "say again" just for the hell of it 😁
Possible pilot death wish, I have a number (the Samaritans) for you.
If you're not swearing, you're not working !
Then I'm working like crazy
No shit!
I've often wondered what it would be like to work at a church or synagogue. I don't think I would last more than the first hour before saying something inappropriate. Profanity has been used as punctuation at my last couple of jobs.
@@grayrabbit2211 I recall many simulator sessions with one emergency atop another. If I hadn't let at least one Fbomb fly, it wasn't realistic enough, and I wasn't working hard enough!
At least it’s not San Carlos airport
Is it bad that I immediately assumed it was? 😂
@@Kyyndle Me too. Haven't even watched the video yet and came to comments to see if it was SQL again
First thought that came to mind!
First thing that came to mind! HA HA HA
I thought for sure it's San Carlos 😂
Back when wireless headsets were a new thing, I worked in a tech support center. One of the support engineers who had just about reached the end of her patience with a customer hit the "MUTE" button and let loose with "what a f*ing moron". When the customer said "uh, what did you just say?" is when she learned that on those headsets, "mute" didn't completely cut the audio, just muffled it. Whoops.
The initial comment was hardly "attitude". Sure it was a little over emphasized but hardly worth talking about. Stuck Mics happen. She didnt sware directly at anyone. Let's let this one go. DPE should have let it go also. She made a mistake, he improperly used the radio.
100%
I’m no pilot but I didn’t think she had an attitude either, just seemed to me she slowed it down to make sure they heard her
Not sure what you were listening to but there definitely was some attitude when she was asked to repeat herself.
Definitely needed to inform tower of the issue but maybe over the phone or just say “open mic earlier”
I agree, typically when you ask for a repeat ATC slows down almost always, it’s to ensure clarity which clearly was evident
She was probably thinking, "oh, but THAT they could hear just fine!"
At least she stayed friendly on frequency.
And she probably didn't mean it that way, especially not against the pilots. Probably just a lot of frustration building up over the day.
Most pilots can be glad they dont hear whats going on "behind the scenes" in the Tower, i'm sure there have been worse things controllers said while not on the radio.
Okay, hold on a minute. I want you to close your eyes at 0:28, imagine you are in a loud airplane cockpit, and try to imagine what it would be like to hear that first call over the radio. It was fast, quiet, and somewhat mumbled. I would have needed a repeat also.
She’s talking very low. I don’t think she understands that even with noise cancelling, you still have the hum of the airplane. That volume of voice will have her repeating as often as it takes.
Genuine and funny mistake. Every ATC and Pilot swears behind the mic at moments. It can happen to me in the cockpit one day lol
The one guy was chuckling as he "reproved" her.😅
0:28 As a non-native English speaker, there is no chance that I will understand these instructions. I know that this is a flight within the US and that all pilots and controllers are American, but the communication should be clear and understandable.
As a native English speaker, that would have been hard to follow with out captions!
Agree
It's much clearer in the headset.
Try being in the deep south. We talk slow. We hear slow.
I really hope she didnt get in trouble for that mistake. She didnt even seem mad and lets be honest a lot of us talk that way.
I fly out of this airport for work and all controllers are nice and professional. She was just venting..everyone does it
.
Nice to see good old Buchanon Field in Concord getting some love today! Right in my backyard! Reminds me of that old classic clip posted here a while ago from Toronto(?) where the controller said "...you stupid f*** c***" on a hot mic, referring to some equipment issue.
When I was at an unnamed Asian airline that employed expats (mostly Aussies, Kiwis and Brits) I was a fresh SO on a long haul flight on the A340 in which the Captain was having his line check done after coming back from injury.
The JFO is doing his thing during boarding while I'm doing the paperwork. Meanwhile the Captain and and Checkie briefing/bantering and the SFO/IRO getting his head down. At this point the Captain turns to the JFO and me in the jumpseat and say "Listen up dickheads - neither of you two dumb c*nts make me look bad. If you can manage that I'll buy the beers at the other end." Everyone just had a chuckle and we got on with it without feelings causing mortal wounds.
@@goodshipkaraboudjan Spoken like a true Austraillian
Sometimes I say it to myself on behalf of the controllers. I'm sure they need to vent after repeating themselves over and over. It was frustration, not attitude which is good... except for that open mic. :)
Yeah it was clearly a mistake and she went right back to doing her job like a professional. We've seen some other controllers on this channel who would start a dumb argument over that. She's ok in my book.
Like there's anyone who hasn't keyed off their mic to swear under their breath... she just forgot the first step lol.
"Cessna30Eextndurupwindillcallurcrosswind"
"Why does nobody understand me?"
But joking aside, I have laughed at other pilots and controllers while in the air as well. Not out of malice, but because I did the same mistakes as well or know, that it will happen to me one day. It happens.
Seemed like general frustration on her part and she immediately got right back to work with no finger pointing. No harm no foul!
Yeah I'm with you. It was clearly not targeted at anyone and she didn't start shooting back on freq afterwards like we've seen some really unprofessional controllers do on this channel after making a mistake.
Like there's anyone who hasn't keyed off the mic to swear under their breath lol.
Keep up the fantastic work!
It would have been a act of god to keep me from asking her to repeat instructions after I heard that
She speaks very fast and sounds like mumbling; I could barely understand what she was saying too.
Same here, even without flight distractions. Good diction should be ATC 101.
Fast? Nah. Shicago O'hare at rush hour when the controller tells everyone not to read back transmissions... Now that'd be what I call fast.
@akiko009 She has a high-pitched, mumbling delivery. If more than one pilot has trouble understanding you, it's time get some voice training. My Dad started as an ATC, then an ATC Instructor, and then he taught Instructors (at the academy in Oklahoma City.) We heard stories of controllers whose voices were not suited for the job, and who occasionally created friction or chaos due to their mumbling.
For those of us that work everyday on the radio in a headset with every transmission a matter of public record, you must always edit yourself and grumble when you're not keyed up. Everyone has a "hot mic" moment eventually and you just hope nothing unfortunate was captured.
Reality check; who NEVER cuss or CURSE when annoyed?
I could see a smile on her statement.
No cross talk, no argument, no reply to being checked.
Professional in the making.
Kudos, Baby Girl, and to all concerned that kept it on PROFESSIONAL level!🥂
She didn’t keep it on a professional level.
Venting is probably a better approach to frustration than directing it at the pilot, so the attitude is questionable, but I agree I have heard much worse.
@@Thatsallihavetosayaboutthat I mean but she did though. It was clearly a mistake and she didn't start an argument over it (like some other controllers we've seen on this channel definitely would). That's professional in my book.
Like there's anyone who hasn't turned off their mic to swear under their breath?? She just forgot the first step lol.
Thank youuuu
@@Thatsallihavetosayaboutthat the people who stay on your "professional level" 100% of the time are the ones who end up hitting the bottle, losing their job for going off on a pilot, or taking their own life when their frustration reaches the breaking point. What she did here happens every day in every profession. Just unfortunate for her that the mic was open.
I agree with others, too, that the "attitude" was actually just frustration at having to repeat herself again (who knows how many times she's already repeated orders before this) and she was just clearly enunciating her words to make sure they were clear.
always watch what you say even when you are near a radio. I remember back when i was in the Air Force we were working an avionics issue on a 130. The airman with me had ferocious gas and was stinking up the flightdeck the entire shift. With impeccable timing right when i keyed my mic to let MOC know we were done and to close out the job the crew chief climbed the ladder and got a whiff and let out a bellowing "WHAT the F&*K!".
Bummer to see so many put her on blast. Im based out of CCR and have had nothing but praise for her and the others that staff the tower. They are nothing like the arses at SQL.
Instructor/DPE sounded a lot ruder than the tower who was just venting when she thought she was off freq.
Speechless
I was a USAF air traffic controller for 18 years. I can assure you, every controller has had a hot mic moment like that...............
I was a 911 dispatcher and let a few slip out there into the airwaves... 🤣🤣🤣🤣🤣
She's human...I'll give her a pass...If pilots left their mics open, you already know...haha
If pilots left their mics open, we would be roasting THEM instead of her! See how this works?
@@inconnu4961 Yeah..she made a boo-boo...I doubt the future of aviation is at stake.
Low key the worst person in this whole situation is the dude who sent the email. She made a small mistake and maybe it would’ve blown over, hopefully she doesn’t get in trouble since now it’s all over the internet
Sorry, I hold my ATC to a very high standard and part of that job description is handling complex stressful situations
@@josh3771She was doing that.
@@nestlesucks She lost her cool and professionalism under stress. At the minimum she needs further training.
@@josh3771Have you met A&P’s yet??😂😂😂
@@josh3771 Which she did just fine, you haven't spent 5 minutes in the air.
Well, she just had a moment, I have always had good experiences in there and it is a very different location and sight picture to other airports in the area. Worth a visit. Plan ahead, especially at night. There are lots of lights all around and waterways so the contrast is very stark.
I don't think that was attitude on the repeated clearance, it was just her speaking slowly and clearly to make sure she was understood. She didn't know the reason for the repeat was that the pilot was distracted and probably thought it was because of poor readability.
Everyone should have started asking her to repeat.
Lol😂
Possible pilot death wish, I have a number for you (the Samaritans)
@@dougaltolan3017 This wasnt funny the first 2 times you posted this comment, and funny enough, it STILL isnt funny! Love that persistence though!
@@inconnu4961 Yay, miserable bastrd spotted.
It's one thing to be a miserable curmudgeon, but totally different to publicise it globally.
Congratu-friggin-lations, you win stig-o-th-dump award today.
Whoever emailed is a huge Karen.
That voice definitely sounded like it came with a smile. I imagine she talked shit about me a few months ago too (I deserved it). Unfortunate hot mic.
I have a serious question: we have had radio technology for years. Yet there's been no modernization of the quality of clear sound or voices. If this was done then alot of this repeating or confusion would be prevented.
I'm no audio engineer, but I think the issue is that radio comms are analog signals. It could be made digital and filtering applied etc which would greatly improve the sound quality but the problem with that is you either get perfect audio or none at all. So those comms that come in 1 or 2 of 5 would just be cut out completely. And in this context I think poor audio is better than none at all.
Everyone has cursed out failing equipment at work. If I had a dollar for every time I laid an F-bomb tirade into Windows with all the company-managed settings I can't improve upon, I'd be retired already.
Hahaha, this is the big nightmare we all have in EMS. There are _unsavory_ things being said on that truck when nobody is listening - we just live in perpetual fear of the accidentaly keyed up radio, because then we're just fired, no questions asked :D
yeah the dark humor that keeps us first responders from going completely insane on the first crazy day. is not somthing alot of normal folks can stand.
@@highkicker11 You were insane on day 1!
It may just be where the LiveATC receiver is, but it almost sounds like there's an adjacent channel too close with the audio whine.
Reminds me of that time back when I worked tech support, it was pretty common to put the customer on mute and make fun of them for whatever it is they were doing, and then one day someone got a little too loud and learned that that the reason there's no click or pop when it mutes the mic is because it just turns down the gain. And then shortly after that someone else double tapped the mute button and told the customer what they really thought. A week later there was a new tech manager and some new faces on the crew to replace the guys that were fired.
Just frustrated, not directed anyone in particular - everyone has those days
I am not a pilot. I am, however an amateur radio operator. Currently, I have five different radios on my desk. Occasionally an open mic does happen. Besides talking way too fast, that controller did nothing wrong. We all get caught with an open mic from time to time.
that is a normal cadence for a controller.. does not sound overly fast to me. The HAMs have to deal with all that HF noise and bad propagation so they talk slooooow and phonetically spell out everything. name is BILL, Bravo India Lima Lima 😝
Once in awhile something will slip out. Or I'll use my ham call on GMRS. It happens. No biggie
@@asho1735 yeah and hams have verry few situations where every second counts where as atc and first responders want to condens time on air the the bare minimum. get your message across fast and clear esspecialy to planes seconds from midair collision. or as a former first responder keeping my hands free to provide life saving care but still getting more help on scene.
@@highkicker11 Well as a ham, i''d give her a pretty bad report. Not articulating very well, sounding very muffled. No surprise people can't understand her.
Standard for ATC, quite clear enough ... only problem the pilot had was basically crosstalk, DPE in one ear in person, ATC in the other on the radio.
The DPE should probably be more worried about his own radio traffic...
Ah the dreaded hot mic. 😂 we've all been there.
Maybe, just maybe, if she wasn't trying to rattle off everything at hyperspeed for no apparent reason she wouldn't have to repeat everything twice.
Life rule: all microphones are hot, all cameras are on.
Very true!!!
@dave0351 LMAO My boss is a busy guy! No wonder he is too tired to work!
her swearing was more clear than her instructions
Because it was said more slowly and deliberately.
That airport has some funky crosswinds...
By the video title, I expected something more heated. To me, this frustration vent is maybe "unprofessional", but at the same time, she didn't say (and possibly didn't even think) that this or any specific pilot was annoying or anything like that.
It could just have been a bad day, prior stress etc., and in that case, a swearword or two can be better than "staying professional".
Also, the FAA guy kept it calm and nice, without any blame, accusation or threats, which TBH I really enjoyed -- very good handling from them!
If only the public knew 🤣🤣🤣🤣 that's mild
The ATC lady should go back to school and learn proper ATC communication. An anger management course might as well be a good idea...
I made left traffic after extending upwind as instructed, then tower controller says "you were instructed right traffic" and to cross midfield to join the right downwind. I can only imagine how she reacted off mic.
Funny thing is my CFI played the audio recording and confirmed what we both heard - extend upwind and make left traffic.
I barely understand her. Except that juicy incriminating part. She's loud and clear there:-)
0:50 why did it sound like sarcasm lol
My old home airport! Still better than San Carlos!
Surprised it wasn't SQL...... but then again SQL would have said it intentionally and not hot mic haha
The good news is that she wasn't cussing at any pilot. She was expressing frustration with the equipment. AND she handled the rest like a pro while embarrassed. Send that tower a pizza in gratitude.
a pizza with extra anchovies! if NOT cussing at somebody is a huge victory, y'all NEED mental help in the worst way possible.
I bet her face got REALLY red after she realized the mic was open lmao
I would suggest that part of the problem with having to repeat herself is that she needs to slow down her instructions. They are borderline garbled but if she were to slow just a little it would be clear. Anyone dealing with communication must think of their hearers. As a person who has worked in areas that rely on clear communication, being clear and at a pace that the hearer can understand is critical. This is the second video on this channel that I have watched today that has illustrated the need to be clearly understood. I get that the controller is having to deal with an intense and fast-moving environment but having to repeat oneself because of that makes it more intense and wastes precious time. Slowing down a little will save precious time and maybe reduce frustrations.
Bay Area Class D tower controllers have become TH-cam stars lately.
Hilarious how, although this wasn't San Carlos, it's an airfield maybe an hours drive near San Carlos.
DPEs don’t have anymore authority to discipline tower than a cab driver would.
Just curious, any video coming out about about the Steelers' plane making an emergency landing in Kansas City a few days ago?
Anyone who has job that requires talking on a radio especially when it's a high stress job at some point has an open mic and says something they regret.
It sounds like there was some blocking or sound issues.
LOL - If you've never experienced a hard plastic flight strip hurtling through the air at Mach 2 because a controller was sick of a particular pilot, then you just haven't lived life!
Working call center, I made sure to always be looking directly at the red light on the mute button before talking shit if not between calls or the customer not on hold. You don't want to be the person swearing on the line becomes something like "pulling a Becca" as it was known at my job site 😂 I can assure you the frustration is real everywhere
thought this was another san carlos incident for a second
We've all done it !
OH NO! SHE SWORE?! Heaven forbid!
This happened just a stone's throw away from San Carlos.
Are radio checks a thing with ATC? I still check and verify my COM radios against my handheld before each flight. This includes making sure that my headset's mic is functioning correctly and sounds right over the air.
I half expected it to be San Carlos again...
dang. thought this would for sure be SQL again
I don’t blame her, sitting in that tower, having to deal with FAA rules, student pilots, cheap headsets and too much coffee all day would get on my nerves too!
By the way is she single? I wouldn’t mind being scolded in such a lovely soft voice 😅
@@Ricovandijk Like ALL women, she is single for the right offer . . .
Mann, the amount of times I’ve looked down to double check I’m not TX… I’m not proud lol, then I think of Seinfeld and how he wouldn’t say anything out loud that he wasn’t comfortable being published in a newspaper and I get a bit humbled lol
If you're having to repeat everything twice, it's either you or the equipment. It can't possibly be that every other pilot just doesn't understand. So call in the techs, or turn up your mic and enunciate more clearly.
I thought it was going to be the San Carlos jerk again, making increasingly desperate efforts to get himself fired. Don't blame her so much, she didn't realize she had a stuck mic.
Use to happen to me, open mic, thank god never saying a bad Word
He says the controller responded “with a decent amount of attitude.” It sounded to me like she was just trying to help the dude out since he clearly couldn’t affirm the previous transmission. I’ve heard plenty of controllers give attitude on freq but that sure wasn’t one of them.
As a side note that examiner has terrible read-back skilz
Was fully expecting this to be KSQL again lol
21st century calling, you hear? Nope? Ok, carry on...
Fact: Pilots have to repeat themselves WAY more than controllers do. So shut it lady.
Someone’s upsetti spaghetti
@@morganzubeck411 You have a marvelous grasp of the obvious! Awww, we are so proud of you sweet heart! what a good little girl you are!
We're all human. She could've at least said "Yeh sorry about that lol"
I think spilled milk best suits this nonevent. One of many little glitches we do and then life goes on. If thats the worst thing to happen to her or anyone during their day , then life just ain’t too bad. Like most all commenters have correctly stated it wasn’t aimed at any one individual.
Pardon the “most all” grammar.
Let it go...
Honestly I'm more annoyed by the guy who keeps going "uh eh aaaaaah" in the middle of his transmissions
Damn what a baby. Wrote up an email and everything. Charmin soft pilot
It's the FCC that cares about swearing on the radio, not the FAA.
What does “right closed traffic approved” means?
They are remaining in the traffic pattern, and the pattern is flown with right turns.
My hot mike story:
We were going from LAX-IAD. Packed 777.
This particular plane had issues with the entertainment system. Sometimes it was fine, others not so much
The first flight attendant,gets on the PA while making the initial announcements. She was checking the system, it wasn't working. Over the PA, she said, "I cannot believe this mother f**ker is still not working. Son of a b**ch". It did not go over well
I was happily standing in my demo position, thanking God I was not the person that said it.
You really do have to put on a filter over the PA.
The rest of the crew was mortified.
Why? 10% of the pax got a case of hurt feelings?
Honestly sounds like situation normal, no hard feelings lol.