Why isn't my KVM Switch working?! Try these tips
ฝัง
- เผยแพร่เมื่อ 5 ส.ค. 2024
- Our Latest Dual Monitor USB 3.0 KVM!: geni.us/025-hku0202
Featured KVM:
HDK0402A1U Product Page: geni.us/025-hdk421
HKS0402A1U Product Page: geni.us/025-hkS421
Check Our HDMI 2.0 Matrix Switch Collection:
geni.us/025-mhd44
geni.us/025-mhd88
Newegg Store:
Dual Monitor KVM USB 3.0: geni.us/new-hku0202
4x4 HDMI Matrix: geni.us/new-mhd44
8x8 HDMI Matrix: geni.us/new-mhd88
How to fix TESmart dual monitor KVM setup issues including no video, hotkeys not working, no audio.
MAKE SURE TO WATCH CRITICAL SETUP TIPS. Each section will diagnose problems to identify “why my KVM is not working property”. 2 computers with 2 monitors is much more complex than 2 laptops with 1 monitor. This video covers the most common that are not covered in the TESmart KVM switch manual. #tesmartkvmswitchmanual #tesmartkvmswitchtroubleshooting #tesmartsupport
Our Latest Dual Monitor USB 3.0 KVM!: geni.us/025-hku0202
Check Our HDMI 2.0 Matrix Switch Collection:
geni.us/025-mhd44
geni.us/025-mhd88
Approved Adapters Page: buytesmart.com/adapters
Video Segments
0:00 Causes of Most KVM Problems
0:27 Dual Monitor KVM Critical Tips (DON’T MISS THESE)
1:51 No Video on TESmart Dual Monitors
3:07 Top 4 Dual Monitor KVM Setup Issues
4:51 Flashing/Blinking Screen with KVM
5:30 KVM Not Getting High Refresh Rates
6:12 TESmart KVM Hotkeys Not Working
6:41 KVM Keyboard and Mouse Not Working
7:18 Keyboard Repeating Keys (Stuck)
7:41 Fix Jumpy Mouse or Erratic Keyboard
8:06 Bluetooth Not Working
8:53 No Sound on Speakers with KVM
9:14 KVM No Audio Workaround Fix
Products Used In This Video:
geni.us/025-hdk421 - TESmart Dual Monitor KVM (HDMI + DP)
geni.us/spbz - Avico USB-C to HDMI Cable
geni.us/3ETXZ - Avico DisplayPort to HDMI Cable
geni.us/jxr4 - Logitech MX Master 3 Series Mouse
geni.us/sfZZlc - Logitech K800 Keyboard
geni.us/WuvN - Dell D3100 Universal Dock
geni.us/yHpeyD - LG Monitor 27UL650-W 27 Inch 4K UHD LED
geni.us/piEK8 - USB Extender
geni.us/c49r - USB Bluetooth Receiver
geni.us/DkDn5B - USB Audio Adapter
geni.us/9OfKcXj - USB Hub POWERED
geni.us/Ze4xVsO - Monitor Base & Speaker Arms
geni.us/AJhJjW - Arms used to mount monitors
For more information check out our library of videos or connect with us:
Website: buytesmart.com
Email: contact@buytesmart.com - วิทยาศาสตร์และเทคโนโลยี
![CAMPปลิ้น | EP.79[1/2] แก๊งไทบ้านพาบุกเมืองบั้งไฟโก้ ยโสธรรรร!!!](http://i.ytimg.com/vi/Ldr3_fvTEXk/mqdefault.jpg)
Thank you so much! Watching this video - I was totally able to get my single big Dell monitor working with my KVM switch and my two laptop workstations so that I know can switch back and forth between laptops and have the big Dell and small laptop monitor (so 2 monitors) for each workstation (sharing the big Dell back and forth via the switch). It takes about 15-20 seconds for the switch and the big Dell mon to figure out that the switch has occurred, but it works! Stoked! Totally set-up now with mouse, keyboard, headset, and monitor switching. Perfect!
Sometimes the KVM needs a few seconds to adapt and refresh the configurations to run without issues, patience is key ;).
Thx for that, your very first trick helped me (turn off everything, then turn on again). Stupid, but works. ❤
Thank youuuuu... Awesome teacher skills. Muchly appreciated!
You're very welcome!
Brilliant video - thanks for the detail. I had tried to reset my KVM a few times (I have a 4 PC / 1 Monitor setup) but couldn't get all of the outputs to work, but of course I was using the wrong sequence. After restarting all PC's and THEN turning on the KVM, everything now works as it should. A simple fix, but had me boggled.
Interesting, we will make sure to give this advice for future cases, thanks!
Yess! This was very helpful guys!
So glad to hear that. We put a lot of effort into this. Hours and hours of tech support condensed to 10 minutes....
Thank you for this helpful video! I just bought a new TesMart KVM and I am having some issues. I am going to try setting it up as mentioned in the video.
Hey Bruce, you can fill-up this intake form: www.buytesmart.com/intake
We can help you troubleshoot and guide you for your setup.
Shutting down my Mac AND turning off/unplugging the KVM worked!!!
DETAILS:
All 3 of the USB ports weren't working when switched to my Mac. Windows was fine for whatever reason. Turning off/unplugging the KVM OR restarting my Mac did NOT fix it. Once I did both... viola! Fixed!
Thank you for this video!
Glad it helped!
Very helpful ! I finally got my KVM to work. Thanks for the help ! :-)
Glad the troubleshooting steps helped. Your feedback makes creating these videos worthwhile.
Thank you for sharing.
Was our pleasure. A lot of fun doing this video.
My scroll scroll 1 isn't working anymore! Scrap that! Your yellow button hold worked, it was on right cntrl, by far a better button btw! Thanks you
Glad this video helped you out!
Great video, thank you! I have this to switch my dual monitors between my PC and work laptop, but I was wondering; am I able to use both monitors and my laptop screen to end up with three screens? Right now I can only seem to use one of the monitors through the KVM when connected to my laptop.
Yea, you can set a dual monitor KVM like we did here: th-cam.com/video/1lxk7AphhcY/w-d-xo.html
Thanks for the tip about what to do when the hot keys stop working. It was weird. For some reason the scroll lock just stopped working and I completely forgot about ctrl being another hot key. Held in the yellow button and that solved it. Now another question. When I'm working on my work laptop keys will sometimes repeat but it doesn't happen when I'm working on my personal laptop. I have a logitech trackball with its receiver connected to an extension usb cable and a wired mechanical keyboard and I'm don't have software installed on either computer for the keyboard or trackball. Fortunately, it doesn't happen all the time. Any ideas of what I could try to alleviate this problem?
Thanks,
Scott
Trackballs are difficult for KVM's with emulation due to the tracking. You should try plugging the trackball into the KVM's USB port and see if that helps. If it's not that, then it has to be some software (somewhere) that's causing the repeating characters.
Are there any limitations with the Alt key in the keyboard/mouse switching for Mode 2? I recently bought HDK0402A1U and alt key switching does not work. my keyboard just has left alt key.
Yes, only the right Alt key will allow you to switch mouse/keyboard while in Mode 2. The left Alt key is a different command key (in the eyes of the KVM's programming).
Thanks for the tips. I now got everything works except the Passthrough mode. because of missing scroll Lock key, I used Right control which worked prefect; however, all the hot key works except the pass-through mode. in the manual, it says I can identify if KVM is in Keyboard and mouse pass through mode, by , after doing so, I can hear two beeps, but that's not true. it didn't let me pass through (I tried as instructed). Is there anything I missed?
If you are getting a response with 2 beeps then the KVM is recognizing the hotkey commands and confirming passthrough is turned on. There could be an incompatibility with your specific keyboard, although that is pretty rare.
So I am having the issue with my mouse and keyboard, they tend to disconnect quite frequently or the keyboard will stutter similar to what you were showing.
The keyboard is a Logitech and the mouse is a Corsair.
Based on your video, would you recommend I get a USB hub plugged into the USB2.0 port and plug both the mouse and keyboard into it?
Note: both the mouse and keyboard are wired, not wireless
Hi,
Yes, using an USB Hub onto the USB 2.0 port of the back of the KVM will help you, but you won't be able to use the hotkey commands.
You can also check this Keyboard and Mouse Chart for more compatibilities info; buytesmart.com/pages/keyboard-mouse-compatibility-2nd-generation
Thanks for the video, i have the HKS0402A1U model and everything is working great except for the audio on my macbook pro 16" 2019, the audio output shows both Dell P2418D (as DisplayPort type, but the connection was made using the apple av adapter and a hdmi to usb-c cable) only the built-in macbook pro speakers generates audio, on my lenovo laptop everything works perfectly, just have to choose Dell P2418D and audio goes through my external speakers. I will buy a usb audio adapter and see if can work with the mac. Anyone have a different solution?
Thanks
Hi Rogerio, this article can help you with the audio issues: buytesmart.zendesk.com/hc/en-us/articles/4505305042829-Audio-issues-
We haven't try using an audio adapter ourselves on the KVM environment, if you get it to work let us know.
Can this dual monitor KVM work with 2 touchscreen like a 2202L ELO and have the touchscreen functionalities work properly?
Maxime, great question, we haven't try it ourselves but we believe it will work perfectly since the KVM is just for video, keyboard and mouse.
Do you have a list of wireless keyboards that are hot key compatible with your KVM's? I found out the hard, expensive way that the corsair K57 backlit gaming keyboard will not allow hot key access to you KVM's.
Most of the Corsair keyboards aren't compatible with the KVM environment in general, they are really hard to deal with, but the rest of keyboard should work fine with the KVM environment.
We have a list of compatible keyboards: buytesmart.com/pages/keyboard-mouse-compatibility-2nd-generation
Ok so I have upgraded my monitors and now have an issue that it works fine on PC1 (Windows Laptop) but when I switch from PC1 to PC2 (Windows 10 PC) I only get one monitor displaying, sometimes. So if I turn the KVM switch on and off while on PC2 the second monitor will turn on and stay on. I then go back to PC1 for a time and come back to PC2 and again only one monitor is working. I do have a spare DP port on my PC GFX I will try out but any other suggestions?
Also I am getting a docking station for my laptop which is great but it has 2 DP connectors, no HDMI. So I need to get a DP to HDMI cable and you mentioned you have a recommended list, can you link to that or at least tell me a compatible cable brand in the UK? Thanks
Hi Kelly, we can't really do tech support on TH-cam comments, but if you fill out this form you will open a ticket with us and we'll be able to help you with your video issues: buytesmart.com/pages/intake-forms-dual-monitor
Also, here is a list of our proved adapters: buytesmart.com/pages/adapters
After spending money with others 2 KVMs the HKS0201A2U solved my issues. Good product!
My setup is 2 laptops and 1 monitor and I wasn't able to find: is it expected that when switching from laptop A to laptop B, laptop A's keyboard and trackpad being not functional until I switch back to it?
Just wondering if it's due to the DDM or if I'm missing something.
Hi, we can't really troubleshoot on TH-cam comments, but you can open a ticket on our website support, we will glad to help you with your issue.
Here is a link for the tech support: buytesmart.com/pages/contact
Hello. I have 2 macs, a new Mac Mini M1, and an old Mac Pro Quad-Core from 2010. I have bought a Tesmart 2 KVM Switch. Not sure I can actually hook up my old Mac Pro, as this doesn't have HDMI out. Is this mac to old? Thanks Jules
We've seen issues with old Mac Pro's. But since you already have the KVM, try using a DVI/HDMI adapter: geni.us/GqfMU (Amazon link)
My LG monitor is stuck at 4k 30hz on both Mac and windows when using the kvm. It's not a cable, monitor or graphics card issue since I tested that they all work at 4k60hz without the KVM. I'm not using a docking station or HDMI/dp converters. What could be the issue here?
Hi, if the monitor is out of the 4K proportions (3840x2160) the KVM won't be able to run at it's full capacity, it can also be possible that the monitor is set to run through 1.4 HDMI and not 2.0, check if your monitor has this display settings.
I need to order a KVM switch soon. I wanted to ask about the model with the link provided below will it be able to handle my computer setup (I want a KVM with one video Monitor, One Keyboard and One mouse but Two computers), here is the setup though a. Monitor is DisplayPort DP video b. Windows 10 PC computer DisplayPort Video card c. Windows 10 Laptop with an HDMi video port/USB ports for mouse/keyboard. So I need to know what KVM switch to get and what Cables I need to buy, I don't have an HDMi video cable for the laptop (right now I have the DisplayPort Monitor/Keyboard/mouse connected to the PC Computer). Thank you.
Hey John, we recommend you filling out this form: www.buytesmart.com/intake
A member of our support team will help you with everything you need.
Just bought the TESmart 2-way dual monitor KVM. Plugged in the USB receiver for my Logitech K800 keyboard and M510 mouse. Neither work, so I plugged in my corded mouse directly into the back in one of the "mouse" or "keyboard" USB slots and still nothing. Then I plugged the USB receiver into the USB 2.0 slot like the video explained. Still nothing, so I plugged my corded mouse into the USB 2.0 slot and still nothing. So I read the instructions and pressed the scroll lock button twice and then the F3 button and the unit beeped twice. This apparently means the unit is in "pass through" mode. I suspect this may be why my USB mouse and keyboard are not communicating with the unit. Problem is that the instructions mention that if the unit beeps once it is in emulation mode. Also, the blue lights to show online for the keyboard and mouse do not light up at all. Need to some help here.
Most likely you’re not making the USB connection from each computer to the KVM. The online lights indicate that an active USB has been made. This is how the data is transferred (video is through HDMI and Displayport). There’s a setup video in this series that will go over this. If you still need help after that, open a ticket and include a photo of the back of the KVM so we can see what’s going on.
Will most dual monitor KVM's work for only 1 video input and one video output?
I am using a video card: RTX 3060 Ventus 2X 12G OC.
I have just one monitor with my new PC (Monitor: GIGABYTE GS32Q 31.5"). I intend to buy an identical monitor in a few months.
The second PC is a dell laptop (Precision 3551).
I don't want to buy another KVM in a few months, but I need something now to swap from the PC desktop to the PC laptop.
The KVM can work with a single monitor and one input video, but when adding a second monitor you will need a second video connection from each computer to be able to output both monitors.
Sad I think my unit had a broken port on kvm will return see if that works 😭 debugging be switching cables and monitors
I suggest contacting the seller before returning/exchanging. We summed up alot of the troubleshooting in this video but support can do alot more.
My KVM switch stopped working with my second computer when toggling between the 2 machines.
Hi, if you try restarting the KVM and swapping the video connection shown on this video and nothing help, fill out this form: www.buytesmart.com/intake
A member of our support team will help you find a solution.
I have mechanic keyboard with two USB ports going into a USB hub...going into the USB part of the KVM.
Should i be able to use the Keyboard hotkeys?
The hotkey commands are programmed on the dedicated keyboard and mouse port, you won't be able to switch inputs on the USB 2.0 port.
@@avicotech-us Thank you for responded, it works fine with one of the keyboard cables in the dedicated keyboard slot !
Hi, so I bought the 2-way dual monitor KVM and somehow only one monitor works at a time. Any chance you’ve encountered this before?
Yea, lots of times. It's usually either the KVM doesn't have 2 video connections from each computer or there is an incorrect video adapter somewhere. The last possible reason could be using a desktop computer and mixing video outputs from your motherboard and a GPU. (Only a GPU video ports will work if you have a GPU plugged in.)
Do you even need a monitor switcher? you can have multiple PC to conmnect, and I do, so it should switch and we can either manually switch input on the monitor, or with a few seconds the monitor should self switch. Right? So which KM switcher for 3-4 PCs with fast switching preferring with remote?
You're correct that you can manually switch inputs on your monitor or rely on auto-switching features. However, if you prefer a more streamlined and efficient setup, a keyboard, video, and mouse (KVM) switcher could be a great solution.
@@avicotech-us I used 3 x 4K screens and the input switcher is fast and smooth. no thanks on overpriced things we dont need in 2024. Of course so cases are unique.
I've got the issue with the jumpy mouse and the keyboard repeating keys (wired keyboard). I tested a wired mouse and the behaviour doesn't change. I have to reboot the KVM and sometimes unplug and/or power-cycle the mouse to resolve it. Do you have any other solutions? I've got the Dual Monitor 4-port HDMI KVM.
I wanted to post an update as it looks like my wired keyboard was the issue. I've swapped it out for another and the repeating keys are gone and I haven't seen the mouse jump at all.
Hi Trevor, usually connecting the keyboard on the USB 2.0 port on the back of the KVM fix this issue you won't be able to use the hotkeys commands to switch inputs.
Here is a Keyboard Compatibility Chart for the Dual Monitor KVM: buytesmart.com/pages/keyboard-mouse-compatibility-2nd-generation, if your keyboard is not listed you can open a ticket through our website and let us know the make/model of the Keyboard.
My KVM doesn't have a 2.0 port so the keyboard/mouse issue can't be remedied using this solutions. What else could I try?
Every TESmart KVM has an extra USB 2.0 (or USB 3.0 depending on the model) port on the back of it, make sure the KVM is from TESmart and not a different brand.
If we're splitting HDMI from a laptop (as one would have to) is it ok to use a simple duplicate/mirror splitter, since its plugging into the KVM?
My 1st laptop has a thunderbolt USB C and splits to 2x HDMI. My 2nd laptop is older and the USB C doesnt seem to provide video, so I'm stuck with HDMI output
No, you cannot split & extend HDMI. It's a limitation of the HDMI technology, which is point-to-point.
For laptop 1, you'll use the C and HDMI. For laptop 2, you'll need to go with a docking station or a USB3.0 to HDMI adapter. This is the recommended adapter: geni.us/8q3mDAZ (Amazon link)
I am able to switch between my monitors on 1 device but I can not get it display both monitors at the same time. My desktop is saying there's is only 1 monitor, not 2. But I can switch between them . Any thoughts?
Could be a couple of things. Usually this is either from using the wrong adapters or you are using a desktop and connecting one video to the motherboard and the other to GPU. There are some troubleshooting steps in this video to help identify the issue.
My KVM is not online at all.
I have one monitor plugged into one PC.
And the same for my other PC - 1 monitor to that PC.
I want to be able to use my keyboard and mouse for both PCs - through the KVM.
My wifi is not strong. I plug an Ethernet cord per PC from my router. The speed is 700 mbps both up and down.
Is it the wifi that causing this? I just changed providers.
The KVM doesn't work with Wi-Fi so this is not the issue, make sure to have two video connections established from each PC to be able to output both monitors, here is a video that can give some guidance: th-cam.com/video/EsfzitB9AwA/w-d-xo.html
Great, so the monitors are not detected as a sound device. Does this no longer work in Windows 11?
Hi Mike, we haven't tested on a windows 11 environment so they might be a few things that can make the monitor not being detected, you can open a ticket with our tech support to help you fix this issue.
Here is the link for the support: buytesmart.com/pages/contact
I have everything plugged in but I am getting no signal output on either of my monitor screens. The KVM shows computer one and two are hooked up but nothing is coming through the output. I’ve tried different monitors and HDMO cords and still show nothing
Typically that happens because of an adapter is not able to convert the signal. Electrical flows through the cable so the computer and KVM know that something is plugged in (i.e. the signal chain is complete) but there is an issue with the video translation. It could be that, or if you are using too long of HDMI cables or using HDMI extension cables. Best way is to open up a ticket with the seller and have them take a look at what you're working with. Attaching pics always helps.
I finally got my audio working again after moving my setup to a new desk thanks to this video, thank you so much! I was so baffled how it could have been working one minute and then not the next and was ready to tear my hair out! I had no idea I had to select one of the monitors in order for the speaker to work since it seemed to do that on its own the first time. Can you please explain why that is? And I've noticed that if I don't use the speaker for a certain amount of time and then start a new video/song/etc. that the sound either comes from the laptop or monitor (can't tell which atm) for a split second before switching back to my speaker. I don't remember that happening before. Is that normal or is there a way to fix that? It's not a big deal, but I'm a perfectionist and I can't help it lol.
The KVM transmits audio via video connection, if you have a external device plugged into the mini-jack the KVM will duplicate the audio signal from the HDMI input to the monitor and mini-jack out, to select the right audio output we try all outputs until one of them is the correct one.
For the audio swapping to the monitor the only thing we can think of is making sure the connections are properly connected, you can try unplug and plug all the connections.
When connecting the Desktop computer display to any of the ports except port 2 it doesn't work, it only works on port 2 on the KVM. If I use a adapter that plugs into the desktop computers DisplayPort then use the HDMI to plus into that adapter it works on all numbers on the KVM.
For the laptop computer doesn't work at all on all the ports on the KVM. When I connect the laptop to the KVM (but on the KVM the number on the light is on another number) the screen of the laptop turns black which means it's detecting something then when I select the correct number on the KVM the laptop screen turns on, it's weird, the main monitor light turns green which means it's detecting something but then the monitor says "no HDMI input found".
I tried unplugging the power cable of the KVM and turning it off many times but it doesn't help.
I even tried swapping the HDMI cables around to see if the laptop would work but it doesn't.
I also tried using a different monitor with different HDMI but no good.
I purchased it from ebay, tesmart is the seller.
The device I got is tesmart 4 kvm switch 1.
Are you connecting the laptop via HDMI? Usually things like this are because of an adapter. If it is an adapter issue, there's an electrical connection because it can 'see' the monitor but the display information (EDID) isn't correct so they are talking a different language. Reach out to your Ebay seller for support. YT seems to delete back and forth comments on Channel for some reason.
I have two issues. One is that I have two laptops and two monitors. All four are being recognised in each mode when I only want three laptops to be seen at each time. The fourth becomes a ghost and I don't have authorisation to remove.
Hi Michael, this isn't a common issue, and it need more attention to it, we recommend you to open a ticket with our website support so we can help you find the right solution.
That looked like Firewatch wallpaper.
🤫
Everything works fine for me, except for the audio over HDMI. For some reason, Windows 10 thinks that all the HDMI/Displayport audio output are "not connected"
Hi Samuel. We just saw you opened a ticket last night. We have someone replying to it with some troubleshooting ideas. We'll help use the ticketing system to help get this resolved for you.
Im uising tesmart 4 Port Triple Monitor KVM Switch HDMI 4K60Hz with USB 3.0 Hub, Headset, Audio&Microphone 4x3 kvm HKS0403A1U-US No matter what method I use I still cant access mode 2 and mode 1 I only see one computer at a time. Everything seems to work except for those two very importatnt things.
1). In mode 1 all monitors and computers are accessible but I can only see one monitor and one computer at a time. I don't see all 3 monitors showing each with a different computer like mode 1 does in manual.
2). Again like in manual I'm not able to access mode 2 where I can alt alt between the three screens that would be available in mode 2.
Ive been communicating with Tesmart support but havent received a fix. That feature being able to see three monitors at the same time and alt alt between them to use mouse and keyboard is why I purchased this product.
Please help
Hey Mike, we recommend you to fill up this form: www.buytesmart.com/intake so we can have a more clear idea of the setup, with more details we can troubleshoot the issue.
Just received a replacement today. I will update after a thorough test. 👍
The second issue is I can't get hot keys to work and wanted to have each laptop displayed side by side on the screen.
The hotkey command is probably set on the Right CTRL, if this is not the case the keyboard may not be compatible with a KVM environment.
Here is a chart for compatible keyboards: buytesmart.com/pages/keyboard-mouse-compatibility-2nd-generation
2:02
3:45 setup
4:28
4:33
6:41 mouse/key 6:51
My Tesmart KVM (model: HKS0401B2U) constantly lights up the display. In other words: the monitor does not go to sleep and the backlight is still on even when all computers connected to KVM are turned off.
When the same monitor is directly connected to my computer (i.e. with no KVM in between) the monitor goes to sleep with no problems, so I can be sure that this problem is not related to my monitor itself.
Anybody faced such problem and know the solution for it?
Hi,
Did you try turning the KVM off?. The monitor will detect the KVM through the HDMI connection.
@@avicotech-us
What do you mean exactly?
Do you want me to restart KVM?
Or do you want me to turn off KVM completely?
The k and the m of my kvm aren't working. I have no clue why
Hey Uncle, make sure you have the USB connections established from the computer to the KVM.
Check Our Latest Dual Monitor USB 3.0 KVM!: geni.us/025-hku0202
Check out the products on this video!
geni.us/amz-hdk421
Sir, i have a problem with my extender.. after all the setup is completed, it shows No signal in the monitor shows"Device Name: ER01 _BF326F41
Video Mode (Lowest drop frames)".. kindly give me the solution plz
Hi, this is an error code on windows itself.
Fill out this form: www.buytesmart.com/intake
Out support team will be with you right away.
Everything works except my m1 mac is not displaying the correct resolution on my 3440x1440 monitors. I made sure my cables were correct.
Hi,
The KVM should be compatible with the monitor's resolution, sometimes the use of adapters can mess with the resolution. If you need more help you are welcome to open a ticket with our website support.
Having issues getting this to work properly. And have been waiting for two days to hear back from support (sigh)
Your ticket is not with us, buytesmart.com. We are a reseller for TESmart and respond to our customers within 1 business day. There are currently no unopened tickets greater than 5 hours old.
i have, probably, older or even fake device, because i have Tesla Smart over my case. not TESmart as you. or it is correct device, but just old brandname? i have 2 ports for 2 computers and 1 port hdmi for monitor. i am plug android box - it works fine, i mean hmdi signal, but PC dont want to work. didnt see signal from it and monitor have black screen, when PC is enabled. but it is ok... because i am test this device with newer PC, than my and it work fine - enable monitor as it should be. so i just plug android box with hdmi and PC with old VGA and switch by two buttons - over KVM Switcher button and monitor menu button. but main problem is mouse! when KVM Switcher is enabled - mouse can move coursor, but buttons didnt work at all. but if i am plug out from USB this mouse and plug back - it start work fine. all my new mouses work like this and only one old mouse work fine. buttons work from beginning without problem. can it be because not enough power for this devices? i have only mouse and keyboard. no any hard drive or something. now keyboard work not very well too - lamps of num lock or caps lock or scroll lock didnt changes. now only num lock is enabled, no matter how many times i am press this buttons - caps, scroll or num.
Hi Terega, Tesla-smart was the first generation devices to be launched, so they are really old compared to the newest KVMs in terms of compatibilities, you might face a lot of issues because of it. We recommend you to upgrade or process a replacement.
This video is recommending to uninstall iCUE? What on earth is the KVM doing other than just piping the keyboard and mouse input streams to the current device... This seems like a product design flaw.
Most of the keyboard software interfere with the keyboard an mouse functionalities because of the IR interface software within the KVM, its a very common issue on the KVM environment and specially with the Corsair keyboards since they don't support KVM switches with either it's hardware or ICUE.
@@avicotech-us I thought I responded in this thread saying I bought a different KVM. It must not have sent? The different KVM uses USB3.0 and I think the thicker "pipe" helps with the weird input glitches TESmart KVMs experience. Or maybe they programmed their input stream processing better.
I still think there's a product design flaw with the way TESmart KVMs process input stream, which explains repeating keys/lost input. Not sure what the program(s) are doing when receiving input streams as it seems that hotkey matching is not enough to cause keyboard issues. There's probably a poorly optimized program causing trouble if I were to guess.
The work around is to ensure the keyboard is using the USB 2.0 input instead of the dedicated keyboard/mouse ports. That way the input stream processing program(s) don't start glitching out the user's keyboard input.
This is the worst KVM i have ever wasted money on. The first thing is reboot every single morning all of your laptops. Do you know how annoying this is. I wish i would have bought something else guys very disappointed.
Hi Billy, The KVM will keep the connections stablished but not the computers on, try changing the setting on your laptops, they are probably set to go to sleep after a while.
The KVM in the Gigabyte M27Q is total ass.
Totally agree, built-in KVMs on monitors sucks a$$.
Upgrade to our KVM: buytesmart.com/pages/deals-n-steals
Terrible troubleshooting video. I don't want to hear a bunch of setup instructions. And simply "restarting" all of the equipment, especially when they're servers, is not an option. Let's just admit it: KVMs all suck.
This is a troubleshooting video for TESmart product and our customers, not meant for the general KVM environment but we will give you the benefit of the doubt.
You are right about all KVMs they suck, so try our latest Matrix Switcher! geni.us/079-mhd188
Who knows, you won't even need to troubleshoot.