@@vitatang904 Yep. Their actions are self-serving. He should close his account. After he opens a new one elsewhere, he should expose the former for how they treated him to warn others. This whole occurrence is unnecessary.
You guys need to listen to the whole clip, don't use an out of network atm. Fyi, practically anyone in the us can put an atm anywhere. The bank has nothing to do with them, just like they don't own the cash machines at Walmart. So what if I use an atm that a friend owns and we edit the footage, should the bank still pay, after my friend gives them the edited version? With huge amounts be careful.
@@studivan That could be the case here. That machine was audited AND they found a $1,300 overage, even if they did have an electronic glitch. In fact, an electronic glitch would almost guarantee that machine was audited the next business day. Some shitty human being in the bank's security seems like a crook or a racist POS.
It’s sad that he had to go to the news station for help. Well this video was helpful. That’s a lot of money to lose out on. Especially when you got bills. So glad he got his money back!
@patrick sapanaro And they know that's a lie. Had he been a thief, they'd have NO problem reviewing the tape. I wonder if they're doing this because he's black and think he's "suspicious". The bank KNEW what to do, they're just lazy and too proud to admit they're wrong for mistreating him.
Yeah cuz guess what they don't want their f****** face to be ruined so when the news comes prying the door open they hate that s*** it's like the cops prying your door open and trying to find out if you have drugs in your house.
@@xwhiteboi52x By the way he speaks... I've had to same thing happened, and I used my white voice, over the phone. Someone was there on the spot. Closed the machine down, and did be an audit... got my money back..
@@digi3218 That's how you get along in America if you are a person of colour. Apparently, the darker the skin, the more afraid they are. You have to make the powers that be, look past the ( colour ) outside, and look forward to seeing the inside. Dad said to me over fifty years ago that if you speak proper english, you won't appear as non-educated, and they will listen more..
@CitizenOWorld that is true, but keep in mind that he did use cash. So it is possible that it could be a mistake/theft on the company who owns the actual machine.
Some of them refure giving it back. There was a person deposit it and loses more than $1.2M and the banks refuse giving it back. The most crazy thing is that another person deposit it for more than $10M and loses it all. No refund from the bank, instead the bank call a polices to throw the person out of their bank.
Never Never put cash into an ATM machines. Go to a live window teller & get that receipt. Most of all never use an ATM machine off hours or @ night. It's scary & dangerous. I knew some people had been robbed @ knifepoint @ ATM machines.
It IS a headache... About 9 years ago, I WITHDREW $300 from a hotel ATM in New Orleans. Because I was on the phone and didn't grab the cash from the dispenser chute fast enough, the machine pulled it back in. It took me 3 weeks of haggling with the representing bank to get my money back. Lesson learned: once that money is visible, scoop it up pronto...with ANY ATM machine.
Then why are people relying on an ATM to deposit money? It's almost as quick to deposit your money in front of a live teller and get a receipt. Why complicate your lives?
@@texan-american200 I can't get to my bank when it is open, so I, in common with many other businesses use the night-drop safe. I used to use the ATM until the bank stopped accepting ATM deposits. I have _never_ had an issue with ATM or night safe deposits, and I don't like to have cash on me, or lying around my home.
This happened to my father when I was a kid. His entire paycheck, I'll never forget it. Losing a single paycheck can really set a family back. Took us months to recover, barely got by. I'll never forget it.
When they balance the atm the extra money should be there. That's basic accounting. Were they planning on force balancing the atm and keeping the money? That's sketchy.
The man was black, they just assumed he wasn’t telling the truth from the start, when the media found out they decided to at least look at the video footage.
Agree. I used to be a teller at a bank 20 years ago and one of my duties was balancing the ATM. The local branch should have definitely known the ATM was over.
@@DisneyCruiseShip He could do that after they count that machine down. If s ATM machine is attached to the bank meaning on the building the bank fills and count down that machine more than likely. If its a drive thru ATM Armored trucks normally pull those machines and they fill them but they are also counted down so they definitely noticed what ever machine he used was not accurate. Believe I was a head Teller for 5 years and we filled our machines attached to the building.
@@valc2228 Exactly someone knew that machine was not correct and they took that money thats why he was having a issue getting his money back because when they balanced if they put the machine was correct and not over or short. Alot people don't know that the actual branch counts there own atm machines if attached to the building because they always see armored trucks at the drive thru ones.
And hunni you are talking about direct deposit, he stated why he couldn't do that. If you have a cash business or get tip those actually can't be direct deposited. It was a check it was cash so you would need to go and do a deposit for those unfortunately.
This has happened to me at Bank of America fortunately it was only like $200 I feel terrible that this man had to prove he was not lying. After calling Bank of America letting them know what had happened within a day or two my money was in my account.
@@mdiGrilo Yeah, it worked quick for you, because you a White Man. But, if you a Black Man, like this guy, no one trusts them nowadays, especially in Houston.
odd that when is a case of robbery,,they are quick to look at the camera footage,in this case the same method can be applied,just look at the footage! time and date!!
@Error Report then make multiple small deposits to make sure they each go through not one large one that doesn't go throw. Not that hard. Inconvenient but better than being out a bunch of money and not be accuse of being call a liar.
@@texan-american200 Maybe the bank isn't open at a time convenient for him - I deposit almost all my business receipts into my bank's night deposit safe as they usually aren't open when I need to make deposits. I used to use their ATM until they stopped their ATMs allowing deposits. .... I have never had a problem either way.
@@pulaski1 It's one thing to drop off a night deposit in a deposit box. It's entirely different to have an ATM eat the money and not not return a receipt or record the deposit. This is one of many reasons I hate ATMs.
@@texan-american200 There's a lot of ignorance in this video and in the comments - the ATM didn't "eat" the deposit, the ATM already read his ATM card, so the bank _knows_ who started the deposit transaction, and as noted elsewhere, it would be obvious that there was an excess of cash in the ATM's receipts magazine, so it is likely the customer would have been credited anyway. Whoever the customer spoke to at the bank's call center was unhelpful and disrespectful, and there is no excuse for that, but the video images captured were likely irrelevant to the reconciliation and investgation of the excess cash - the record of the ATM card would be sufficent to allocate the cash correctly to the customer's account. IMO the biggest mystery is why the customer went to the TV station, as that is the last place I would have thought to take my issue/ concerns about a lost deposit.
The fact people are having to go to the news to get responses from gas stations and banks is horrible...I get there are dishonest people out here however there are honest people too...everybody not out here scheming smh...the good suffer with the bad.
That happened to me with Bank of America. The bank could tell from the transaction time from my card accessing my account and that the ATM cash didn't balance out. It was remedied that same day.
The bank ONLY did anything about it because this guy went to the news so it would go public and the bank didn't want to be seen in a bad light because that would cost them big in the long run because people would pull out from that bank if they didn't check it out and make things right for him. I'm glad he made it so public, good on him!!! 👏👏👏😁👍
I lost 20 last year! They checked the ATM then simply deposited 20 back in my account! I had deposited many bills but the last one didn't go in, it went inside the actual machine. I guess it was kinda folded! I didn't have any problems! Just made one phone call! Change banks!
I bet he'll never make that mistake again, although I'm not saying it "should" have been a mistake, but knowing what happened, he won't want to do that again though.
I worked at a credit union a while ago but one of the tellers is usually in charge of emptying and counting the ATM deposits. I don't think the machine can be 'rigged' to not record one deposit so the money can be stolen. But someone on the bank end definitely knew they were $1500 over.
Yup. At the end of the day the machine should report $1300 discrepancy. Recently I did go to a live teller with 600ish in mixed notes. She asked me how much was there and I said I don't know. She then walked away with my money and returned with a slip listing the notes and the total. Who knows what happened if anything?
if its cash, it does NOT matter. I deposit cash all the time BUT NEVER over $300-500, but bottom line my cash is ready for paying bills as soon as I make the ATM deposit "AT MY BANK OUTSIDE", I rarely go inside anymore. I guess it depends on the bank to? I have never had issues with any bank when depositing cash in the past.
@@digoravas1986 I wish I was just joking but the potential litigious outcome of this story is a warning that anyone can be sued and if there is racism claim you will most likely lose no matter how frivolous the claim is.
@@davidr4523A bank took 4000$ from me and it's been 2 week's hopefully i can sue because i feel the black dude that worked there lied to me and took my money. I'm not joking either. Trying to rob the poor white man for my last fund's
The crazy thing to me about this story is that all the tips except the last didn't apply. They clearly show him using his bank's branded ATM machine. No one should fear depositing their cash in their own bank's ATM. I would probably switch banks after this fiasco.
Generally private companies or the bank will upkeep the ATM and audits do not happen. The programming is quite simple such as x number each denomination in the ATM and how much to dispense, in addition to scanning checks or cash. It’s best to not deposit any cash in an ATM, better a money order and keep the receipt for large amounts. The employees at the bank will not care, it’s not their money and it’s easier to deny things vs really looking into things which is sad.
@@richard09able When I worked at a bank, if there was a problem, like a glitch, the atm was audited. I was not a teller, but even tellers audited their tills when they checked them out and when they checked them back in at the end of the day. I can't speak for private companies who own atm machines.
@@le_th_ that is if customer service or the branch takes your concern seriously, the bank of this vid wasn’t trying to hear the issues the customer had and took zero action, until the local media got involved… it should never have to get to that.
If welfare didn't eliminate poverty then what makes you think UBI will? The only way to eliminate poverty is if every child is taught financial education. No matter how much money you have, you will not escape poverty unless you have the right mindset and financial literacy. How wealth is built has more to do with behavior rather than the amount of income.
@@Hboogie182 no UBI is the answer and have the one percent pay their fair share instead of nothing creating a consumer driven economy everybody wins because the people will spend the money on Walmart and Amazon.
@@simonjimenez4663 Look up Dave Ramsey and learn about the baby steps. Folks who don't stay out of debt and don't invest their money will stay in poverty. You can receive $9000/month and still be broke without the right financial literacy.
It’s not that easy, if they looked at the video then it would be that easy, (which they didn’t at first) just depending on the machine being over at the end of the day does not mean the money was his, they would Wait 90 days to see if anyone else claimed the money before releasing it to him, because he could have been there when that happened to someone else.
This happened to me making a deposit after hours on a weekend. My money was refunded immediately over the phone but was 'conditional' and 'subject to reversal' pending the banks investigation. After 30 days I got a letter saying the investigation was closed. I'm sure they just audited the machine and verified there was $400 extra unaccounted for. I wasn't made to feel like a criminal or a liar and the SCARY part was the lady didn't sound surprised and you could tell it probably happens alot. He needs to switch banks.
I don't know about every ATM, but a lot of the machines just have you insert bills. The credit union machine I use shows you an image of what you deposited and says it again on screen, like "you deposited 75.00. Denominations: one $50, two $10s, one $5."
So at the very end of the video, we find out the bank was "assuming" he was lying, knew there was extra money in the correct amount in the ATM, and willfully avoided verifying the known evidence against themselves. Sounds like we need to know the name of the bank that tried to steal $1300 from this guy, or at least delay paying him back as long as possible to keep letting that cash make them more money as long as possible. That's what banks do with your money BTW. They use it as capital for their own investments and make money off it while you're not using it.
Isn’t it the banks Job is to investigate a claim why give this man the runaround or just blatantly deny him an investigation you he should’ve called the police but their only there to protect property not citizens
@@missladyanonymity Yeah,no. WTF are you reading? I wrote that in english. If i had some crayons i would draw you a picture you could understand. "A business model is a framework for how a company will create value. Ultimately, it distills the potential of a business down to its essence. It answers fundamental questions about the problem you are going to solve, how you will solve it, and the growth opportunity within a given market." I was simply giving an example of the PREDATORY practises that these Billion-Dollar Firms use to fleece us hard-working stiffs outta our hard-earned cash.
Never use a free standing ATM like the ones at convenience stores to deposit money, like the reporter said, go directly to your bank or a real bank, these ATM service machines are only to draw out small amounts and privately owned, that is why the News channel had to bring light to this for him to be refunded but if it were the other way around he would be in a jail cell.
A routine/daily/weekly, when serviced cash inventory/audit would flag this error, as I had getting cash that failed without recourse at Wells Fargo. How/why the deceit when the till is in error if the said amount?
I will definitely not use that bank. They should have just looked at the camera footage in the first place. Ridiculous how the news had to get involved.
And they didn't go on camera because they KNEW they were wrong. They cared more about saving face than returning this man's money. Had he been a thief, they'd have NO problem checking the cameras, counting the machine and going to the media.
Everybody talked but no one said the name of the bank. I'd be mad as hell. I can't believe they didn't even look at the footage but aside from that, the fact that the man had to defend himself and plead his case about his own money is a damn shame.
This has happended to me more than once. Its a inconvience to say the least. While I lucky enough to not have to worry about the money until they finish their "investigation" I really feel for people that need that money asap. It is usually taken care of within a week or so, but one time it took some cash and did not even come up error. That one took like 2 months to be solved.
Good grief, no one at the bank would take a few minutes to look at security footage until the media got involved. If it was me I would pull all my money out and find a bank that was more willing to pursue loss and fraud.
Banks use a “dual control” (2 person) system to balance the ATM deposits daily. If he experienced a perfect storm whereby the ATM didn’t record his deposit AND the dual control team pocketed the cash (i.e., they didn’t report a $1,300 overage) then he could’ve been straight up hosed. If the overage wasn’t reported, it sounds like a couple of employees may have gotten canned. Money being restored probably wouldn’t have happened if it weren’t for this report.
Years ago (1999), I went to an ATM and withdrew $300.00. I got a receipt saying have a nice day and no cash. I called the bank, and I was advised to call the bank the next day. I was refunded my money due to an unbalance of funds and transactions for that day (they were over $300.00). I never forgot that Friday the 13th.
I’ve had that exact thing happen twice, both times at an ATM outside an actual branch of my bank. Since a 3rd party handles the ATMs, I had to wait about 5-7 days both times, though the money was eventually deposited. Like him, i dont use ATMs for deposits anymore.
That bank is so shady. They didn't even want to him that man his money back, let alone look at the camera until the local media got involved. Scam bank.
Why did it take the News station to get involved for the bank to review the security tape? Time to move his account to another bank.
That would a been my last day with them
I agree.
They only looked into it fearing of bad press and customers might leave 🤦🏽♂️
@@vitatang904 Yep. Their actions are self-serving. He should close his account. After he opens a new one elsewhere, he should expose the former for how they treated him to warn others. This whole occurrence is unnecessary.
You guys need to listen to the whole clip, don't use an out of network atm. Fyi, practically anyone in the us can put an atm anywhere. The bank has nothing to do with them, just like they don't own the cash machines at Walmart. So what if I use an atm that a friend owns and we edit the footage, should the bank still pay, after my friend gives them the edited version? With huge amounts be careful.
If you steal over a grand it's a felony. If they bank does it it's business as usual .
Crazy
The bank isn't a person.
@Lou Ellen A typo makes someone brainless now?
You're a douche.
@@heythere3780
But person programmed the banks.
Ain't that some bs
They should have been able to tell that there was an additional $1,300 in the ATM that wasn't accounted for.
That part!!!! ATM services??? It takes time for the bank to investigate. SMH
facts
They were trying to keep that money.
The man went into the bank, they saw he was black and just assumed he wasn’t telling the truth until the media got involved.
@@studivan That could be the case here. That machine was audited AND they found a $1,300 overage, even if they did have an electronic glitch. In fact, an electronic glitch would almost guarantee that machine was audited the next business day.
Some shitty human being in the bank's security seems like a crook or a racist POS.
It’s sad that he had to go to the news station for help. Well this video was helpful. That’s a lot of money to lose out on. Especially when you got bills. So glad he got his money back!
@patrick sapanaro And they know that's a lie. Had he been a thief, they'd have NO problem reviewing the tape. I wonder if they're doing this because he's black and think he's "suspicious". The bank KNEW what to do, they're just lazy and too proud to admit they're wrong for mistreating him.
I said the same thing… all they had to do is look at the video 🤦🏾♂️
@@julianhudson9341 Totally agree
All they had to do was review the video or audit the machine. They should be investigated.
Yeah cuz guess what they don't want their f****** face to be ruined so when the news comes prying the door open they hate that s*** it's like the cops prying your door open and trying to find out if you have drugs in your house.
Why did the bank not return money until news got involved. Concerning!
@@johnracoon4859 the sky is .....blue
@@johnracoon4859 CHEAT every chance they get
Cause PNC sucks bad
Banks are not our friends.
Banks are trained to make their customers pay for any errors, oversights or opportunities to nickel and dime them. True story
I wouldn’t bank there anymore if I were him.
Pretty sad you need to get the news involved to get them to do there job 🤦♂️
@@AndreGovereau *their* ,not there. 🤦🏻😂🤣
@@jayskicksnfits9372 Spelling Police - On the job!
Agree
I’m glad the bank decided to look at the footage and give him his money. If the news hasn’t gotten involved, they wouldn’t have cared.
Sad the news had to get involved b4 they would look at it...
@@lordsothis exactly. When you’re dealing with technology, it’s not going to always be 100 percent. A lot of places and people fail to believe that.
Sad that y'all have a shitty bank..I have Banc First and they are always helpful
Yeah cameras and final totals for each day should protect both people. Sucks that banks need to be pressured.
Naw lol they would look at the video and couldn’t wait til he was wrong about it and locked up for lying about it lol but my bro good💪🏾
Why didn’t they just audit the machine to begin with.
LOOK AT HIM.......NOW GUESS WHY........
@@bl1429 how would they know he is black by talking over the phone?
@@xwhiteboi52x By the way he speaks... I've had to same thing happened, and I used my white voice, over the phone. Someone was there on the spot. Closed the machine down, and did be an audit... got my money back..
@@bl1429 That's a shame you had to use your "white voice". I can't help but find this funny though 🤣
@@digi3218 That's how you get along in America if you are a person of colour. Apparently, the darker the skin, the more afraid they are. You have to make the powers that be, look past the ( colour ) outside, and look forward to seeing the inside. Dad said to me over fifty years ago that if you speak proper english, you won't appear as non-educated, and they will listen more..
Those ppl know damn well how easy it would be to verify if he actually made a deposit or not. He might want to consider changing banks
Exactly especially if they balance the machine themselves weekly instead of a third party vendor
But also keep in mind that majority of the actually machines aren't own by the bank. Security companies like Brinks usually maintain the machines.
@CitizenOWorld that is true, but keep in mind that he did use cash. So it is possible that it could be a mistake/theft on the company who owns the actual machine.
TITLE “Crooked Bank forced to give back money”
Oh they've already done doubled that in the stock market, and now willing to pay their interest free loan back.
😂😂😂
Some of them refure giving it back. There was a person deposit it and loses more than $1.2M and the banks refuse giving it back.
The most crazy thing is that another person deposit it for more than $10M and loses it all. No refund from the bank, instead the bank call a polices to throw the person out of their bank.
But you will go to prison if the bank accidentally deposits money in your bank account and you refuse to give it back.
Never Never put cash into an ATM machines. Go to a live window teller & get that receipt. Most of all never use an ATM machine off hours or @ night. It's scary & dangerous. I knew some people had been robbed @ knifepoint @ ATM machines.
Don’t waste ur money is the wrong title is more like how to get ur money back from a thieving practice
That's the name of the program segment, not the video title you moron
It should be as simple as auditing the ATM. That bank sounds sus.
I was thinking the same thing.
I’m glad he got his money back But I can understand the frustration and a headache he went through
It IS a headache...
About 9 years ago, I WITHDREW $300 from a hotel ATM in New Orleans. Because I was on the phone and didn't grab the cash from the dispenser chute fast enough, the machine pulled it back in.
It took me 3 weeks of haggling with the representing bank to get my money back.
Lesson learned: once that money is visible, scoop it up pronto...with ANY ATM machine.
The ATM has cameras. The bank is he one stealing this mans money. If I where him I would take my business else where.
Sounds like the camera profiled him, because it didn't believe he had that much...smh
Then why are people relying on an ATM to deposit money? It's almost as quick to deposit your money in front of a live teller and get a receipt. Why complicate your lives?
@@texan-american200 I can't get to my bank when it is open, so I, in common with many other businesses use the night-drop safe. I used to use the ATM until the bank stopped accepting ATM deposits.
I have _never_ had an issue with ATM or night safe deposits, and I don't like to have cash on me, or lying around my home.
Me to.
The ATM is more convenient. When u go to the bank- most of the time it’s a line. I’m just glad he got his money bk
This happened to my father when I was a kid. His entire paycheck, I'll never forget it. Losing a single paycheck can really set a family back. Took us months to recover, barely got by. I'll never forget it.
It if they accidentally deposited in his account and he took it out they would of pressed charges
Yep. And they didn't appear on camera because they KNEW they were wrong for not getting involved sooner.
When they balance the atm the extra money should be there. That's basic accounting. Were they planning on force balancing the atm and keeping the money? That's sketchy.
The man was black, they just assumed he wasn’t telling the truth from the start, when the media found out they decided to at least look at the video footage.
Moral of this story is, don't do anymore business with this bank 😒
my gut feeling is not to deposit cash at any atm and use a live teller
Don't do, know several, no online banking, atm's
@Error Report
I have a bank that's open until 7pm. What's the problem?
Those ATMs are counted down and they absolutely know if that machine was over someone thought they had a bonus
Agree. I used to be a teller at a bank 20 years ago and one of my duties was balancing the ATM. The local branch should have definitely known the ATM was over.
Or he could give his routing and account number and use that so when he gets paid, the money automatically gets transferred to his account.
@@DisneyCruiseShip He could do that after they count that machine down. If s ATM machine is attached to the bank meaning on the building the bank fills and count down that machine more than likely. If its a drive thru ATM Armored trucks normally pull those machines and they fill them but they are also counted down so they definitely noticed what ever machine he used was not accurate. Believe I was a head Teller for 5 years and we filled our machines attached to the building.
@@valc2228 Exactly someone knew that machine was not correct and they took that money thats why he was having a issue getting his money back because when they balanced if they put the machine was correct and not over or short. Alot people don't know that the actual branch counts there own atm machines if attached to the building because they always see armored trucks at the drive thru ones.
And hunni you are talking about direct deposit, he stated why he couldn't do that. If you have a cash business or get tip those actually can't be direct deposited. It was a check it was cash so you would need to go and do a deposit for those unfortunately.
What kind of bank treats there customers like that, wtf
All….
Some atm's are independently owned... thats y they said use one at a bank
The bank has the capability to check the balance in the atm.
thank you media for telling his story and helping this man! dont stay quiet and keep speaking and talking.
This has happened to me at Bank of America fortunately it was only like $200 I feel terrible that this man had to prove he was not lying. After calling Bank of America letting them know what had happened within a day or two my money was in my account.
Did your voice 'sound caucasian?' That may have expedited your plight, sadly. Murikkka.
@@missladyanonymity I'm not Caucasian
That's exactly how it should have worked, with no need to get a TV station involved.
@@mdiGrilo Yeah, it worked quick for you, because you a White Man. But, if you a Black Man, like this guy, no one trusts them nowadays, especially in Houston.
@@PoeLemic I'm not white
odd that when is a case of robbery,,they are quick to look at the camera footage,in this case the same method can be applied,just look at the footage! time and date!!
Better to go inside the bank if over $500
@Error Report then make multiple small deposits to make sure they each go through not one large one that doesn't go throw. Not that hard. Inconvenient but better than being out a bunch of money and not be accuse of being call a liar.
Or do smaller deposits, like $80 at a time. Just to make sure it doesn't eat your money.
I would take my money out of that bank they only looked at Camara after news got involved
How's about depositing your money in front of a live teller and getting a receipt? Is it that complicated?
@@texan-american200 Maybe the bank isn't open at a time convenient for him - I deposit almost all my business receipts into my bank's night deposit safe as they usually aren't open when I need to make deposits. I used to use their ATM until they stopped their ATMs allowing deposits. .... I have never had a problem either way.
*Camera*
@@pulaski1
It's one thing to drop off a night deposit in a deposit box. It's entirely different to have an ATM eat the money and not not return a receipt or record the deposit. This is one of many reasons I hate ATMs.
@@texan-american200 There's a lot of ignorance in this video and in the comments - the ATM didn't "eat" the deposit, the ATM already read his ATM card, so the bank _knows_ who started the deposit transaction, and as noted elsewhere, it would be obvious that there was an excess of cash in the ATM's receipts magazine, so it is likely the customer would have been credited anyway.
Whoever the customer spoke to at the bank's call center was unhelpful and disrespectful, and there is no excuse for that, but the video images captured were likely irrelevant to the reconciliation and investgation of the excess cash - the record of the ATM card would be sufficent to allocate the cash correctly to the customer's account.
IMO the biggest mystery is why the customer went to the TV station, as that is the last place I would have thought to take my issue/ concerns about a lost deposit.
So if they never looked at the footage and discovered the overage of $1300 what was the bank going to do, keep it?
Yes. He’s a black man, he has no rights according to the bank.
@@MrBison-eq8hb I’m glad he stayed persistent and got the news involved
Shouldn’t even need to check the footage, if the cash was deposited, there will be a surplus in the machine that doesn’t match the internal counter.
This is why I dont do this. Who would trust depositing in an atm. It's a Computer not a human!!.
I would say about 90% of people that bank do it electronically
Uh human's steal 50/50 .... computers dont 99.9% of the time.... this was a random occurence
It's funny how the bank never even considered reviewing the video footage until their business was blasted on the news. Shame on them!
The fact people are having to go to the news to get responses from gas stations and banks is horrible...I get there are dishonest people out here however there are honest people too...everybody not out here scheming smh...the good suffer with the bad.
I never use ATM to deposit. Either go straight up to teller or use Direct deposit.
I use my bank atm to deposit money if the bank is closed
I'm not in the U.S. but I have the same practice. I only transact with a teller to avoid issues like machine errors
@@msdeeds2279
No direct deposit?
Why Did He Have To Contact The News, These People Are Morons. Just Say You Wanted To Keep His Money🙄
That happened to me with Bank of America. The bank could tell from the transaction time from my card accessing my account and that the ATM cash didn't balance out. It was remedied that same day.
The bank ONLY did anything about it because this guy went to the news so it would go public and the bank didn't want to be seen in a bad light because that would cost them big in the long run because people would pull out from that bank if they didn't check it out and make things right for him. I'm glad he made it so public, good on him!!! 👏👏👏😁👍
I lost 20 last year! They checked the ATM then simply deposited 20 back in my account! I had deposited many bills but the last one didn't go in, it went inside the actual machine. I guess it was kinda folded! I didn't have any problems! Just made one phone call! Change banks!
Thank heavens he got it back. That happen only because had outside help.
I bet he'll never make that mistake again, although I'm not saying it "should" have been a mistake, but knowing what happened, he won't want to do that again though.
So what was the malfunction? They didn't ssy
I worked at a credit union a while ago but one of the tellers is usually in charge of emptying and counting the ATM deposits. I don't think the machine can be 'rigged' to not record one deposit so the money can be stolen. But someone on the bank end definitely knew they were $1500 over.
nobody really reviled shit here , fukk you all and the
stupid comments assholestoo.
All they have to do is count out the machine. It should have an extra $1300 in it.
Yup, report the issue and ask for the ATM to be balanced. Stuff happens, but the banks do have recourse to check it out.
Yup. At the end of the day the machine should report $1300 discrepancy.
Recently I did go to a live teller with 600ish in mixed notes. She asked me how much was there and I said I don't know. She then walked away with my money and returned with a slip listing the notes and the total. Who knows what happened if anything?
@@leolennox1209 Were you trying to give your money away???
Here's a tip: Don't be a victim by using an ATM to do anything. Ridiculous.
That's what I say, but people wanna be mindless with automation. Their problem...
I'm glad this is up. Guy did the right thing.
It would be helpful if the bank was identified so we could avoid using it.
Wells Fargo
@@reginaldsuggs4630 Wells Fargo is the worst bank.
If time permits always go to the cashier at the bank the money will hit your account faster if it’s a teller deposit 👏🏻👏🏻👏🏻👏🏻
if its cash, it does NOT matter.
I deposit cash all the time BUT NEVER over $300-500, but bottom line my cash is ready for paying bills as soon as I make the ATM deposit "AT MY BANK OUTSIDE", I rarely go inside anymore.
I guess it depends on the bank to? I have never had issues with any bank when depositing cash in the past.
They did me like that one time. It was 200.00. The bank didn't wanna give mines back until I went off, then they gave it back. ☺️
Lol 😂
If he would have sued the bank over racism he would have received several hundred thousand for not even willing to look at the video.
I dnt know if u trying to be funny..but u are very right...he totally shuld have
@@digoravas1986 I wish I was just joking but the potential litigious outcome of this story is a warning that anyone can be sued and if there is racism claim you will most likely lose no matter how frivolous the claim is.
@@davidr4523A bank took 4000$ from me and it's been 2 week's hopefully i can sue because i feel the black dude that worked there lied to me and took my money. I'm not joking either. Trying to rob the poor white man for my last fund's
The crazy thing to me about this story is that all the tips except the last didn't apply. They clearly show him using his bank's branded ATM machine. No one should fear depositing their cash in their own bank's ATM. I would probably switch banks after this fiasco.
The ATM gets audited just like any other till. There would've been a overage.
That does not mean his account would be credited
Clearly that didn't help him in his case.
Generally private companies or the bank will upkeep the ATM and audits do not happen. The programming is quite simple such as x number each denomination in the ATM and how much to dispense, in addition to scanning checks or cash. It’s best to not deposit any cash in an ATM, better a money order and keep the receipt for large amounts. The employees at the bank will not care, it’s not their money and it’s easier to deny things vs really looking into things which is sad.
@@richard09able When I worked at a bank, if there was a problem, like a glitch, the atm was audited. I was not a teller, but even tellers audited their tills when they checked them out and when they checked them back in at the end of the day.
I can't speak for private companies who own atm machines.
@@le_th_ that is if customer service or the branch takes your concern seriously, the bank of this vid wasn’t trying to hear the issues the customer had and took zero action, until the local media got involved… it should never have to get to that.
This is why the United States needs universal basic income for all citizens to eliminate poverty and systemic racism.
If welfare didn't eliminate poverty then what makes you think UBI will? The only way to eliminate poverty is if every child is taught financial education. No matter how much money you have, you will not escape poverty unless you have the right mindset and financial literacy. How wealth is built has more to do with behavior rather than the amount of income.
@@Hboogie182 no UBI is the answer and have the one percent pay their fair share instead of nothing creating a consumer driven economy everybody wins because the people will spend the money on Walmart and Amazon.
@@simonjimenez4663 Look up Dave Ramsey and learn about the baby steps. Folks who don't stay out of debt and don't invest their money will stay in poverty. You can receive $9000/month and still be broke without the right financial literacy.
No that's how the government controls you. Besides 2k monthly isn't even going to cover some people's rent. There would be more poor people
What does this have to do with the video?
Congratulations on being the first person I’ve ever heard of who actually deposits cash into an ATM. Glad it worked out.
0:45 i dont understand.. can you do it again but show the back of his card this time.
I see what you did there...
False. Once the atm gets balanced they would see the overage and credit back to the customer
Except when they dont .....
It’s not that easy, if they looked at the video then it would be that easy, (which they didn’t at first) just depending on the machine being over at the end of the day does not mean the money was his, they would Wait 90 days to see if anyone else claimed the money before releasing it to him, because he could have been there when that happened to someone else.
If I ever deposit cash I’d take a photo lineup of all the bills serial numbers. That way you can track it down.
A mite bit cumbersome, but it will work.
This happened to me making a deposit after hours on a weekend. My money was refunded immediately over the phone but was 'conditional' and 'subject to reversal' pending the banks investigation. After 30 days I got a letter saying the investigation was closed. I'm sure they just audited the machine and verified there was $400 extra unaccounted for. I wasn't made to feel like a criminal or a liar and the SCARY part was the lady didn't sound surprised and you could tell it probably happens alot. He needs to switch banks.
I've always thought freestanding ATMs owned by unknown companies were shady. Just something about going to 7-Eleven and depositing my paycheck.
Please tell me that they DIDNT just show this man’s actual bank card.
The usa is over. Stupidity and insanity is the norm now.
Lol
Sho did
You can’t even see the numbers lol. And plus you’ll need the numbers in the back as well….
I wouldn’t deposit that such amount of money over the ATM tho.
I’ve never had that problem and I make ATM deposits regularly. I’d be beyond upset if that happened and for the bank not to investigate is sickening.
Simple. All the bank had to do was find his envelope and credit his money back.
I don't know about every ATM, but a lot of the machines just have you insert bills. The credit union machine I use shows you an image of what you deposited and says it again on screen, like "you deposited 75.00. Denominations: one $50, two $10s, one $5."
What envelope? I haven't had to use envelopes for ATM deposit since the early 2000s. They take the money as is now.
Well folks. It shows I only deposited a few times in the past at an atm
That’s messed up they don’t believe him. They can easily check the camera, like the gentlemen said.
So at the very end of the video, we find out the bank was "assuming" he was lying, knew there was extra money in the correct amount in the ATM, and willfully avoided verifying the known evidence against themselves.
Sounds like we need to know the name of the bank that tried to steal $1300 from this guy, or at least delay paying him back as long as possible to keep letting that cash make them more money as long as possible.
That's what banks do with your money BTW. They use it as capital for their own investments and make money off it while you're not using it.
Glad the news helped him. Terrible the bank said he was lying.🤦🏾♂️
Forget that. I'm going into the bank and handing it to a real person.
The bank should have done that anyways.
And it shouldn't have taken the news for them to do it.
if their balance isnt $1300 over
arrest the ATM
Time for him to switch banks. Banks are supposed to stand behind their customers.
A happy ending to an unhappy story. I will never deposit money in this way, thank you for the lesson.
Isn’t it the banks Job is to investigate a claim why give this man the runaround or just blatantly deny him an investigation you he should’ve called the police but their only there to protect property not citizens
The DRUG-DEALER Business Model
Who else remembers when ATM's began?
It was all "C'mon kiddies,TRY IT...ITS FREE!
Now that you're hooked, not so much
Wtf? I hope you didn't choose to use that d-dealer term because of this victim's race?
@@missladyanonymity Yeah,no. WTF are you reading? I wrote that in english.
If i had some crayons i would draw you a picture you could understand.
"A business model is a framework for how a company will create value. Ultimately, it distills the potential of a business down to its essence. It answers fundamental questions about the problem you are going to solve, how you will solve it, and the growth opportunity within a given market."
I was simply giving an example of the PREDATORY practises that these Billion-Dollar Firms use to fleece us hard-working stiffs outta our hard-earned cash.
Well thanks for the info that's crazy
Love the b roll footage of Eric putting his PIN number into the ATM. 🤣
And he black ? Of course they didn’t help him.
Another ignorant post. These situations are handled over the phone and not in person.
This dude got the "Bender Bending Rodriguez" of ATM's.
Bodies are for hookers and fat people
Thanks for information
Glad you got your money Back dude
I’m glad you guys got involved because if you guys didn’t he would’ve been out $1300
Never use a free standing ATM like the ones at convenience stores to deposit money, like the reporter said, go directly to your bank or a real bank, these ATM service machines are only to draw out small amounts and privately owned, that is why the News channel had to bring light to this for him to be refunded but if it were the other way around he would be in a jail cell.
Awweee you guys are awesome!!! Thx for helping him!!! PNC BOYCOTTING 🙈🙉🙊
That bank motto: You are guilty until proven innocent and we ain't gonna do sh1t to prove you are innocent unless it goes public.
I did this not too long ago with my bank at my bank because line was long. I won't do that again
A routine/daily/weekly, when serviced cash inventory/audit would flag this error, as I had getting cash that failed without recourse at Wells Fargo. How/why the deceit when the till is in error if the said amount?
I will definitely not use that bank. They should have just looked at the camera footage in the first place. Ridiculous how the news had to get involved.
And they didn't go on camera because they KNEW they were wrong. They cared more about saving face than returning this man's money. Had he been a thief, they'd have NO problem checking the cameras, counting the machine and going to the media.
It took news report for them to look. What a shame.
That happened to me at a chase bank. I quickly pulled out my phone and the bank knew I wasn't lying. It happens more often than you think.
This recently happened to my boyfriend who deposited $400. It was eaten by the atm and the bank didn’t do anything to help him receive his money.
Everybody talked but no one said the name of the bank. I'd be mad as hell. I can't believe they didn't even look at the footage but aside from that, the fact that the man had to defend himself and plead his case about his own money is a damn shame.
This has happended to me more than once. Its a inconvience to say the least. While I lucky enough to not have to worry about the money until they finish their "investigation" I really feel for people that need that money asap. It is usually taken care of within a week or so, but one time it took some cash and did not even come up error. That one took like 2 months to be solved.
All hell would break lose ! Glad you got your money back
Good grief, no one at the bank would take a few minutes to look at security footage until the media got involved. If it was me I would pull all my money out and find a bank that was more willing to pursue loss and fraud.
I am sorry to hear this. The bank has the money. They have to return it. Thanks for the warning.
The fact he had to get the news involved speaks volumes 🤦🏾♂️….
The machine saw you coming, Glad there was a camera to verify.
Never deposit cash into an ATM... never!!!
This has happened to me twice at a Wells Fargo ATM but I got my money back each time. Now I deposit ONE bill at a time to make sure it takes.
Banks use a “dual control” (2 person) system to balance the ATM deposits daily. If he experienced a perfect storm whereby the ATM didn’t record his deposit AND the dual control team pocketed the cash (i.e., they didn’t report a $1,300 overage) then he could’ve been straight up hosed. If the overage wasn’t reported, it sounds like a couple of employees may have gotten canned. Money being restored probably wouldn’t have happened if it weren’t for this report.
Years ago (1999), I went to an ATM and withdrew $300.00. I got a receipt saying have a nice day and no cash. I called the bank, and I was advised to call the bank the next day. I was refunded my money due to an unbalance of funds and transactions for that day (they were over $300.00). I never forgot that Friday the 13th.
I’ve had that exact thing happen twice, both times at an ATM outside an actual branch of my bank. Since a 3rd party handles the ATMs, I had to wait about 5-7 days both times, though the money was eventually deposited.
Like him, i dont use ATMs for deposits anymore.
That bank is so shady. They didn't even want to him that man his money back, let alone look at the camera until the local media got involved. Scam bank.
That never happened to me but I'm most definitely going to keep my eye open whenever I deposit money into the ATM for my chase credit card.