2022 NISSAN Frontier First Dealer Service Doesn't Go Well - Netcruzer CARS
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- เผยแพร่เมื่อ 23 มิ.ย. 2023
- First NISSAN Dealer Service doesn't go well. 2022 Nissan Frontier Pro4X. D41 Frontier first dealer service. 3rd Gen Frontier, warranty and recall issues.
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#netcruzercars #nissanfrontier #dealership - ยานยนต์และพาหนะ
Same truck first oil change.they scratched my driver door. Dealership's are trash. For us its our brand new truck and investment. For them just another day on the job.
Man, I have the same trust issues with garages, always completed my own services/rotations, unfortunately the one I needed recently I couldn't do due to a medical reason, I begrudgingly took it in, I must say from going into picking up my truck I was super impressed.
They had a driver take me home.
They sent a video of the service, I could see the wheels off and I know the rotation was done due to inconspicuous markings on each tire 😂.
I could also see the oil filter removed.
When my truck was ready they called and sent a Lyft to pick me up.
No drama, no bullshit, really impressed.
That’s excellent. Video of wheels off would really help to build trust.
For the low low price of $1,692.
My nissan service has been pretty good so far. I had a subaru, the service department did the same thing, they listed they rotated tires and did not, when i confronted them about it they asked me how I could tell. They also used the wrong oil, and claimed they did not that it was just an mis print on the invoice, I told them it was not as my MPG went up 2+mpg which is consistent with going from 0-30 to 0-20, they also tried to argue this point with me. Then they wrecked my vehicle and refused to properly fix it. The paint match was awful, but since they said an outside body shop did the work, any further repairs for their wreck would need to be covered be me. Some of the behavior of these dealership service departments is beyond criminal.
wow.. this is insane but not really.
What a nightmare
Wow the same thing happened to me. I owned a 2017 NV200 and went in for an oil change and tire rotation but they never rotated my tires. I knew this because it's front wheel drive and the rims had a lot of brake dust on it whereas the rear tires didn't have any. The amazing part is they continued to lie about it when I questioned them. Needless to say I didn't go back to that particular dealership for sales or service. Now I have a 22 Frontier and when it was time for my 5k oil change, I went to Walmart instead. At least I could watch them.... sad but true.
Okay, so American dealerships aren’t the only ones that are just generally awful? Good to know!
The seat back moves because as you get in and out of the truck your legs brush the side seat adjustment buttons. Couldn’t figure it out myself for a while, then finally figured out it was me.
Sucks to see this happen. My experience with Toyota dealers was the same. I bought a brand new 2023 rav4 and took it into for its first oil change, car was sold with a 2 year complementary service. The oil interval from the factory said to change every 6months or 5000, service manual did mention that 10k interval was okay but only if the car met the criteria and that was only if no towing and mostly all high way miles. Dealership didn’t change the oil and just rotated the tires and told me to come back at 10k miles 🤦♂️. My car does a lot of short city trips and lots of on/off starts which doesn’t qualify for 10k oil intervals. From now on I just do my own oil changes.
Good video! Thanks!
It’s the dealership. My Nissan dealership is squared away! Navy vet runs shop and does a good job!
It is best to learn to do your own scheduled maintenance, and end up saving a lot. There are plenty of TH-cam videos on how to for your vehicle.
If you still want a dealership(stealership) service then go to a different dealership as the one you went to lied, skipped, and got your seat wet. Unless you like getting screwed then keep going to that dealership.
I CAN do this stuff.. I chose not to because it's a lease and included the maintenance package of oil/rotations in my pricing. Has to be a dealer service or I'd be throwing money away. I did this for tax savings.. as a business lease.
Stopped going for a first service maintenance after my battery was replaced with a dead one when I took my Accord for its first service oil change to the dealer. Never had any problem with succeeding cars after I stopped taking my new cars for first service. They do things to your car to make you bring it back to them.
I would be hot if they left the window down and it got rained on. Geez
Agree. That is verging on intentional damage. Mold and all that is total destroyer of everything.
Just keep the paper work from oil changes from a good shop, or change it yourself and your warranty will remain valid. Dealerships pay their "mechanics" a flat rate for each job, so the more corners they cut the more money they make - the incentives DO NOT work in the customer's favor
Went in for my second oil change and requested a tire rotation. The service advisor came in to the waiting area and told me the front tires had more tread depth than the rear? I told him I had replaced the original Hankook tires with Goodyear…to insure the tires warranty the tires have to be rotated ever 3000-6000 miles.
The current Nissan fix for the seat is to remove the cover from the seat back switch, the claim is that upon exit of the vehicle the back of your leg hits the switch and causes the seat back to recline. How many times has the truck locked you out while it was running?😅
Never been locked out yet. You gotta make sure the extra manual locking rocker beside the handle is not halfway, put it in position and never touch it. And the seat thing is happening a lot less with age.
I have the same issue with the driver seat reclining on its own in my 2022 Nissan Frontier SV 4X4. Did you ever find out what the fix is?
After years I’d say It’s from side seat bolster depression when exiting the vehicle. Adding side step rock sliders on mine helped not do that anymore.
Pretty much all dealership garages pull this stuff. Your much better off doing your own service of Oil Changes and Tire Rotations and simple things you can do your self.
What were you using to record this video? Looks clear and audio is good 👌 👍
GoPro with www.youtube.com/@netcruzer recommended best settings.
Nissan dealer here in TN took my sister's Altima in for an oil change, and new battery. 2 hours later, DONE! After she got home, OLD BATTERY STILL IN CAR, and oil still dirty as f&&&! However, tech notes states battery changed, and oil changed. NOT! I just called the owner, and he really wasn't apologetic. Told us to come back in and he'd oversee the work. HELL NO! I told them she was getting a 100% refund, a BBB complaint, and the worst google review (with pics) they could have ever expected. That review saw over 2,000 hits. Never any contact with them after that, and have never been back (and never will). I swear, you gotta check EVERYTHING before you even leave the dealer these days!!!
Facts, they are scumbags.
Wow good on you for review roasting them for that. Horrible scam dealer
I bought a 2019 Frontier New & got a service agreement like yourself & yes They did NOT change the tire rotation as well a complete Lie on their part So I completely understand where your coming from. I Got a 2024 Frontier & YES I'm having the same problem as you did with the driver seat, why would Nissan NOT FIX this issue ?? Makes zero sense to me.
Did they ever fix your driver seat if so can you say what was replaced please so I have some idea what to tell the garage the issue may be ? Thanks
I have never rotated tires in all years of owning vehicles, and I have never ever had tire issues. Proper air pressure is key. For your truck all 4 should be 35 psi. The seat recline is probably when you get out you may be hitting the power recline switch , it is in a odd spot. I have read some guys have same issue as you.
For a truck I expect to rotate often to avoid premature wear on the rears. 2WD most of the time 4x4 only when I turn it on.
I bought a 2020 Ford EcoSport and my wife loved it so much. she wanted one so we got her a 2021. this year we had to replace her tires because the fronts had worn out on the insides. same vehicle but less miles but clearly from the factory it needed alignment modifications. my tires were even on all fours. most of the time my vehicles have worn the tires pretty evenly over the years but there is always the chance they wont and you can tell with vibrations being transmitted through the steering wheel when things start going wonky.
I love my truck but I do not trust the dealer at all. I got a Nissan 2023 Titan Pro 4X dealer driven but they can’t decide if it is new or used or a CPO and they are changing warranties but I paid for specific warranties.
Sounds just like my Nissan dealership.
Trans recall already? Glad I got a 5 speed
The Jatco 9 speed used in the new Frontier and new Z had a park pawl mfg issue. The Frontier also has a TCM reprogramming to fix some slow speed error codes. It’s all good otherwise.
All dealers are the same it’s a scam no one will ever do it like your self
You need to find a new dealer to go to mate. The service center at the dealer I go to is like night & day compared to yours. When Nissan sends you the survey for your visit, be completely honest in how it went. Might light a fire under that dealership to actually do their work. Don’t know your location, but there has to be a better dealer close to you.
Added:
At my dealership there is a bar height desk you can sit at and plug in your devices, while looking through a window out into the service bays. Never a question of if they do the work…
They’ve gotten better I’ve been back about 4 times since this initial video. I got a lazy tech first time. But you cannot see the bay. Just the drop off from the customer waiting work desk.
Don't worry ,Toyota does the same crap . Went to dealer with chirping metal noise . I'm not a mechanic but certainly have ears . They said they couldn't duplicate the noise . As I'm driving out of there long parking lot boom noise again so irritating . Also pretty sure they don't make much money chasing ghost but they should be able too know by listening. Had multiple bad experiences with 2 Toyota dealers trying to make me do things I didn't need . I have a back yard guy that took a video to show me my valve cover gaskets weren't leaking like they said .
Change dealer
You gotta speak up man hold your ground! You paid for it they’re not honoring the deal.Give em Hell
I did file a complaint and got a free oil change and rotation as compensation.
@netcruzercars so basically just a free oil change lol
You cant change your own oil and filter?
Sure I can, do it on plenty of my other vehicles. This is a leased truck with dealer maintenance of oil, filter and tire rotations. So you gotta use it or lose it.
The same issue happened to me with the seat. Nissan replaced my 2023 Frontier Pro-X with a brand new Pro-X 2024.
Whoa, straight up replacement because of auto-reclining seat? Or you just got fed up and did a trade in thru a dealer? For me.. the seat thing has "fixed" itself after I added rock slider boards. So it's related to how much pressure is being put in the seat bolster while exiting. I now step on the rails instead of getting straight out to the ground.
@@netcruzercars straight replacement. Nissan sent a replacement seat to the dealer four times and wasn't able to fix the issue. My truck stayed at the dealer's service department for 4 months. I ended up calling Nissan Consumer Affairs. The rest is history!
So I shouldn’t go to Myers Orleans Nissan?
They are better now. “Changed process” after my complaint. I’ve continued to go after and it’s been fine. I do dealer service because truck is leased. But keep an eye on it. Mark things so you can tell if they moved.
I guarantee they didn't pull the wheels off. They can check tire tread depth w/o removing. What the hell would be the point of removing them to check tread depth? You paid for a service and didn't get it. I would say pay me back the percentage for the work not done.
Why didn't you MAKE them rotate the tires after they told you they didn't? I'd Never let any garage I went to get away with that. The very 1st thing you do is ask for the Regional Managers number to file a complaint. Make them give it to you even tho they will be very resistant to the idea. Dealers get bonuses on a quarterly basis. They actually loose money for every complaint the Home office gets. Never deal with the Service Manager. He'll only try to kiss your a** to keep you from complaining. Techs get paid on a hourly type flat rate, but not on a hourly rate. If a certain job is expected to take 1 hour and the tech does it in 30 min, he still gets paid for the hour, but is 30 min ahead to get the next job done. A really good tech can get paid for 12-14 hours in just an 8 hour day. You let that tech get paid without doing the work he got paid for. Never walk out of a dealership until you are satisfied with the work you paid for. If you try to be the nice guy and not go back to that dealership again, you'll run out of dealerships to go to, before they run out of customers like you.
I filed a complaint/bad review. What I got as compensation was a free oil change and a tire rotation done, without using up one of my pre-paid service amounts. And they changed their "Policy" regarding tire rotations, or so they say.
@@netcruzercars I'm not so much on "next one's free" or "come back and we'll fix it" after you screwed up and didn't do it in the first place. WHY would I want to come back to you after that? Especially after filing a complaint and writing a bad review. I'd be afraid of sabbotage!
@@greghale717I would not put it past those people to sabotage a car.
U will only get oil changes and tire rotations should be up to the customer not them. If you insist they should to do it even if they are still even wear. Next time put an imphasis on rotating the tires if not give them a bad rep or review dealership will bend there knees.
I’ve now started requesting they rotate in an X pattern. Because they also only do front to back when they do it normally.
In my opinion it's a super bad idea to use the dealership to service your vehicle.
The time it took to make this video is at least 4 x times as long if you did the maintenance yourself
Leased vehicle, dealer serviced
I hate dealer service, seriously it’s a rip off.
Never , never take your vehicle to any dealership !
Warranty repairs and maintenance at dealer on a brand new car is ideal, but you gotta watch them closely.
That beeping is so annoying
If Honda doesn't make a truck powerful enough for your needs (Pilot or Ridgeline), then you probably would have been best off going with Toyota, not Nissan.
These new frontiers are bad ass! Reliabilty rating for tacoma is 81 out of 100 and frontier is 80 out of 100. You get a 3.8 v6 with 310hp with the frontier and turbo 4 cylinder with tacoma. These new frontiers are a game changer. They knocked it out of the park with this truck!
@All-Miles-Matter I agree with what you're saying, I would just be concerned about the life of the transmission. But you'll probably be okay, since the Frontiers aren't known to have transmission problems like the other Nissan models do.
That’s why I am so hesitant to purchase from Nissan…
Definitely all lemons so avoid
@@ryanb3908 What vehicle isn't a lemon these days? seems everyone shits on every vehicle
@@Pacific-Myth Anything without a direct injection engine or CVT transmission.
@ryanb3908 DI in the frontier is proven to be reliable. I've owned my D41 for 1.5 years now and 0 issues except for recalls, which I understand can happen on newly redesigned vehicles..it never affected driving.
@@D41Pat The issue with direct injection engines is the tendency for valves to foul up with carbon. This problem is normally avoided in carbureted and port-injection engines because the valves are cleaned when fuel passes over them.
Find a new dealer, my 23 frontier PRO4X
has been bulletproof only 10,000 miles but not a single issue and if they told you they need to remove a skid plate to drain the oil or replace the oil filter that’s complete nonsense.
Why is it nonsense? You gotta remove skid plate and access cover. If you dont, when you remove the filter, you will get oil all over the skid plates. It makes a horrible mess underneath. I just did mine today. It took 30 seconds to remove both.
@@All-Miles-Matter that is bizarre because I have a 2023 Pro4X and I don’t have to remove anything and it doesn’t get oil on anything. I don’t have a single drip on my driveway after doing an oil change.
10k mikes isnt even worth mentioning. Let us know how the truck does once you hit at least 100k 😂
I'm not impressed with the video.
What were you expecting to be impressed?
Nissan stop cutting corners…..