Generally when I get into an argument about paying for someone elses mistake, if it gets nasty, I close with "if this $50 is worth more to you than my continued business, then by all means I will pay it, but you won't be getting another dime from me going forward." I've had tremendous luck with it, and usually cooler heads prevail and they see it my way. I've also offered to pay half if it ends up being a service I like or something I can't easily replace.
Put some white river rocks in the bottom of the vase. Maybe a small strand of white fairy lights, hide them in the rocks and light them up for ambiance ❤️✨
If you have the email assuring you of the remaining session, I would forward that to them with the statement that you wouldn't have booked the session if you had to pay for it (that's entrapment, bait and switch to get an extra paid session from people). Explain that if it's worth it to them to lose a customer and future income over a mistake they clearly made, you'll pay the 50 quid (at some point) and explain the situation with the name of the service on all your social media advising people to avoid their service.
Dear Lia, I enjoyed this vlog like I always do. It is so lovely to see your face & hear your voice. As always, I keep you all in my thoughts & prayers.
Their mistake is not your responsibility. Especially if you can prove their mistake. I work for a solicitor firm up north and if it is your word against theirs, noone will touch it with a barge pole. If they send it to a debt recovery company then challenge it. Also if theres a marker against you for the debt, go to citizens advice and have it removed from your file because companies are so quick to do this and it's not fair. It damages peoples credit for years and needs no proof of missed payment.
Nice bags you guys! Love them. Lia it needs some color, maybe go to the craft store and get some stones or pepples to put in the bottonm of the vase would balance it out. or some glass graft beads, in the floral dept.
IMO you are right. You did your due diligence by asking if you had another session or not. They provided the wrong information which created the debt. I would not pay this unless I intended to continue the business relationship.
Put some decorative glass marbles in the bottom of the glass vase to give it a pop of color! shop.houseofmarbles.com/category/marbles/ As for missing sessions, you have to keep your own log and not rely on what others tell you. Then when you hit them with the documented proof, case is closed!
Really enjoyed this video because it felt like I was spending time with you. Thanks for sharing all of this with us! Much love from Jean in California. ❤
It’s really fun to see you guys with the other TH-camrs. Working separately, together, is a great concept. Please take us along when you have other events as it’s another insight into how you work!
I know I probably sound like your mom, but I am a mom so here I go.... when you purchase a package of sessions put it in you calendar counting down. Like... 1 of 10, 2 of 10 (I guess that would be counting up) anyway ... protect yourself.
I have to agree, it is an error on their part, therefore not the clients issue to rectify. Hope they see sense with good customer service. Love the vlogs as always Lia! The bags look gorgeous 🎒
Lobe that traveling backpack so cool. 😎 can't believe that company,is threatening legal action that's stupid, loved the afternoon tea. Have a fan week!!💖💞
It will cost more for them to sue you than the money owing. I am not sure how that works in UK, here in Canada it would never happen. We have a starting limit to sue someone in court and I think at this moment the amount must be 2500.00 otherwise its not worth the while to bog up the system. If you have confirmation that you were informed twice that you had one more session then you are good to go to prove that you were told something therefore you acted. I would not pay a company for this type of error. What a good way to increase their sales. Imagine if they did this to everyone on a regular basis. How much money are they making by doing this. What bad business practice. They would not get a way with that here in Canada. Thankful we have the Consumer Protection Act, to protect consumers! Its a great law.
Achillea sold me on that bag. Key holding perfection. I love when your and Joel's filming overlaps and I see segments here that I saw on his vlogs separate, but now from your perspective. Christianne's video of your hike was wonderful. She's quite talented.
Style ideas - A mirror in the entry is nice over the table for final check before you leave - and yes another order of the willows will fill that vase better (or another something to mix with it). Put a silver tray or box to house the keys / sunglasses.
PS - If you have an email from the person saying you had the extra session that's all you need to prove it - and they can't say another word. But they know you had that conversation if you don't have it in writing - So hopefully they'll grow a conscience and leave it be.
Love watching your weekly vlogs. You were so busy this week, you made me tired! I especially love seeing all the different foods you have across the pond. ❤❤❤
I'm so glad to see you eating alone, Lia. A lot of American women, even young girls in their 20's and 30's won't eat alone in a restaurant due to "embarrassment"! They literally won't do it unless with a man or friends. They don't go to movies alone either. Makes me crazy!
I am ABSOLUTELY in agreement with you! Poor planning on their part should not create a crisis on your part. You wouldn't have used the service had you not been told you had already paid. Stand your ground! Personally, I'd so be giving the sevices name so everyone knows they don't have their business together. Of course, if you don't want your business out there, you can make note on yelp... or the UK equivalent.
It is so frustrating when you try to do the right thing and then you're given wrong information. I normally don't like to give my opinion on how to handle a business situation, but since you asked in your video I will give you my "two cents." A company who values you as a customer and hopes for repeat business/good referrals should accept their error in advising you that you had one more session and excuse you for any money owed. That being said, I think that if you received a service (whether or not you thought you previously paid for it), then you should pay for it. However; since you were ill-advised, you should be given a grace period or a payment plan (maybe 5 or 10 quid per month) to pay your debt.
Yeah, it totally sucks but you did receive the service so you do need to pay. Also, you as the customer should keep up with your own number of sessions.
Fred and tina - I disagree with you and here's why. According to Lia, she asked twice and was given the same erroneous information. That more than satisfies her responsibility for keeping a track of it. It was pre-paid. They shouldn't tell her she's got one left, if she doesn't. As far as she knows, she's already paid for it, so she is due it, particularly if they insist she does. They had two opportunities to get it right, yet they couldn't. That is their fault and not hers. Think of it this way, what better sales pitch to squeeze another play, than this very act, if it were done intentionally. If it was intentional, the company should be brought up on charges. If it wasn't intentional, they should eat the price as the cost of doing business, not to mention to maintain their good reputation, should they have one. I would do as Jerry McKuen suggests, for such a nominal fee, I'd pay it, with the warning that they will not only get no more business from me, but I'll be sure to tell all my friends, family and neighbors, what they have done. Sorry Jerry, I wouldn't compromise and pay half for their mistake. It will be all or nothing. Of course, I would make them start the process to sue me first, before I paid, as at least then the company would have to pay the penalty a lawyers fee. Good luck, getting your 50 quid back after that bill comes to your door. The smart thing is for the company to eat it and any smart business would. Having been in business myself for many years, let me assure you, I would never even suggest that Lia pay it. I would apologize and just hope that Lia would forgive my business for such a transgression. Anyone who doesn't see that, has either never been in business, or at least, doesn't do business as I do. I've been in similar situations and the cost to my business was much more than 50 quid, but I ate it as that was the right thing to do. No business can afford bad advertising and bad word of mouth, is the worst you can get. Eat it as the cost of doing business, and you will make that money back soon enough. But go ahead, sue someone like Lia for your own mistake, and I assure you, that is probably not your only bad business practice, and you won't be in business for long anyway. I was on the other side of it once, as a customer. Early in the morning, nobody on line behind me, and the teller totally messes up my order. Half the mistakes were in the stores favour and half were in my favour, and I told her, this is terribly wrong, and you forgot to charge me for this $80 boat cover. Just wipe it out and do it again, which she did, and she came up with another wrong tally, and still, you forgot to charge me for the boat cover. Now she and I are totally calm, and there's no upset going on between us, but I said, let's just have the store manager come and give it a try. So she calls him over and for whatever reason, he shows up all ticked off about I don't know what, but nor do I really care. He rings up my items and this time, it's done right, however he too, didn't charge me for the boat cover. So, I told him, your tally isn't right, you didn't charge me for the boat cover. Now, the boat cover is the biggest item on the counter, right in front of everyone, so it's not like it's hidden behind something. So, he looks at me and says, Are you telling me that I don't know how to do my job? I said, no Sir, I'm just saying that you didn't charge me for the boat cover, and I tapped my finger on it, so that there would be no missing it. He said, yes I did. Now you can either pay your bill and leave, or you can just leave. I said, OK. I paid my bill, he put my goods in bags and I walked out of there with a free $80 boat cover and a clear conscience. How many times do I have to point it out and yet be treated rudely for it?
@@tinaw.6178 The part that's relevant to what you said is in the first two paragraphs. If that's too much for you to read, that's fine by me - dobiebloke
I think it boils down to - if they correctly told you that you had 0 more sessions, would you have scheduled the 11th session? If you would have then their error wouldn't have caused you to make a different decision. Then it would be fair to pay them. But, if they would have correctly told you that there are no more sessions left and you wouldn't have scheduled that 11th session because you are low on funds, then you shouldn't have to pay. So basically, it's what you would have done had they correctly told you that you had no more sessions left. And only you know that.
I really just don't understand how a white plant "brightens up" a white room...with additional white decor. But I do think you're right about the session thing. This is completely on them.
Hey sweetie! I’ve been taking a social media break for a couple of months and I’m easing back into it now. It’s great to see you and to catch up. You seem so genuinely happy and I’m so happy for you! XO
Great vlog! Lia, you are relatable! I don't know anyone who has their keys ready when they need them. We're with you, Lia. Their mistake - they pay for it. You did your part. They're being unreasonable. Just a suggestion for the table, you could get a decorative box with hinged lid to drop things in. They're always handy, but not visible. One stupid suggestion, a different color pussywillow would pop a bit more against the wall, if they accept returns. Maybe a color that would go with the print you're considering and the decorative box I'm pushing you to purchase. I know, it takes time and money and I have neither either. Love those vegan bags! Can't wait for more footage from Greece! Tyfs.💕🥂
Well, Lia, since the mistake was theirs, they cannot hold you liable for paying for the session, as you were given to understand that it was already paid for by yourself. If they can't keep better track of things on their end, then they shouldn't even be in business. Love the vase, btw.
I don't know if this legal situation is still going on but if it is, or if anyone else finds themselves in a similar pickle, in the US, we would call what the service provider did creating a "detrimental reliance". Not sure if the law works the same way in the UK, but in the US, you'd have a valid defense against paying that bill.
if they said you had one left, and you verified it, then that was their error and you did everything you could. if it's their error, they should pay for it. Another example I can think of is if you owe somebody money, and they write you a receipt, and it turns out you underpaid and they miscounted the money, once the transaction is complete, the balance shown on the receipt is what they go by
If you buy a certain amount of sessions, you should know how many you have, because you should value your money and time. So partially on you. However, if you ask them, they check their “system” it should be an accurate number. In the end though, you’ve opted to pay for a service, and they should be willing to take the hit to keep a customer. Mistakes were made on both ends. Your suggestion of the calendar so both parties know was a great idea. Good luck to you, I think you should stand your ground.
If you are sued, always counter sue for something. Even if it's weak. It forces the hand of the other side. The whole purpose of a law suit is to create a negotiation by which to resolve disputes. You can't negotiate on equal footing if one party sues and one party fails to. ALWAYS counter sue. Of course I'm an American and that's how we do things. But be prepared to spend a few thousand to keep a few thousand.
Loved you vlog, Lia! Especially the sustainable luggage! Thanks for the reference to Boita. So sorry to hear about the business issue. Some people like to play hardball and jump right to threatening legal action. So frustrating. But trust that it will all work out! It will. So fun to see the different parts of England that you've shown on your vlog!
This is completely random... but I am an English teacher in Argentina and I am from America but my institution provides me with Cambridge curriculum so there are tons of words I did not know before teaching.. and rucksack is one of them. Thanks Ach for clearing it up for me! I had never heard someone actually say it before! Lol
Hello sweet girl ❤️🌷glad you found your cute headband. You're always gorgeous! Thank you for sharing your life with us. Blessings to you, love you lots!
Do you have a system in the UK like we have in the US called Small Claims Court. Small disputes, under a certain amount, are argued before a judge but without attorneys. I guess you call them Solicitors or Barristers (I never understood the difference.) But the proceedings are argued by you and a person from the company suing you before a judge. It's quick and not complicated. The judge makes a decision right then. The company arguing with you should realize the cost of using an attorney to sue is extremely prohibitive, so I'd just stand your ground. Even if you get a threatening letter: that's a scare tactic. They seem to be just making noise hoping they can scare a "weak" woman. Stay strong and bully's will go away.
Yes we have a small claims section that sounds very similar. From memory there's a fixed fee, plus a percentage of the value to submit a claim. Unlikely to be worth it for £50. It's more likely to be handed to a debt recovery agency.
@@ethelmini Interesting. Even if there is a debt collector, the amount owed still has to be valid. Lia could, in a strongly worded letter, claim the charge is false and explain why. In the US that would open them up to a lawsuit, even for a small amount, as it would violate our Federal Debt Collection Practices Act. Cooler heads should prevail at the company for 50 pounds. And we could sue for false credit reporting as it adds a false blemish to our credit rating.
Hey Lia! Firstly, I'd like to thank you for your videos. Whenever I watch them I get a dose of good vibes 😍😚😊😁You're so gorgeous! And you're doing really important job by sharing what you want to share in such an intelligent and elegant way. As for the situation there, I can only say that myself I always have to muster up some courage to confront/complain and it's never easy. So I wonder how it ended (if it did by now)? Thanks again!
Hi Lia! I don’t think you read comments this late after posting but I wanted to tell you that you and Joel have inspired me to do Vlogtober and I even filmed in a hotel bathrobe! Obviously, it made me think of you guys so I gave you a little shoutout at the 10:05 time stamp of today’s video. It’s definitely not much but I wanted to say hi just in case you wanted to check it out!
In the states most companies would not go to court for that amount of money. If there was a contract that you executed when you started using the fitness center, you should review it.
You need some color in your apartment Lia. I’m coming to London for spring break for my art history course (English architecture) next semester, so I will definitely be looking into that sandwich.
This session deals sometimes can get very confusing, so the best you can do is make 2 cards if they are not organized enough, every time you get a session they need to sign your card, and also you sign their card with the date on it. I would pay them and write them a note letting them know how unprofessional and disorganized they are, but tell them you can only give 10 pounds every 15 days for example or 20 days, you know, actually the woman that made the mistake is the one that should pay but she isn't going to, knowing that they would never have you back, and you wouldn't want to go back either (hope it helps).
Lia, I have a quick suggestion for the vase with the Pussy Willow. Change the color of the wall behind it because the clear vase and the white branches get lost with all the white behind them. Just a thought.A bit of work I know as it seems that all your walls are white.... JRS
Don't pay it! Pay your taxes because the government can throw you in jail for not paying your taxes. This company you're arguing with, tell them to go ahead and take legal action--it will cost them more to take you to court than the cost of the session. On your side girl, don't let them bully you.
Lia, please do a proper English tea for your US TH-cam followers. I myself would love to see what that consists of. How you brew your tea and everything that goes into and along with a proper tea. I am a tea drinker and am curious about the afternoon ritual. I was also wondering what your favorite kinds/flavors are, ( English Breakfast, Earl Grey, etc.) I really enjoy your videos. In regards to the whole being charged for another persons mistake, you shouldn't have to pay but in this day and age don't be surprised if you end up having to. Businesses don't care about anything but the all mighty dollar and are certainly not going to accept or admit they made a mistake especially if there is money involved. Keep up the great work Lia, you and Joel are doing a great job.
Lia - you can rely on reliance based estoppel if they try to sue you: en.wikipedia.org/wiki/Estoppel_in_English_law I don't think they will bother suing you for £50 - it will cost them more to go to court than they will recover and they won't be able to recover their costs for a small claim. Just ignore their demands - you are in the right.
If you have 30 seconds to follow by Facebook page that would mean a lot to me!
Already following!
Hi Lia!thanks for another fun vlog.I love getting to see ur days.the twins r soI funny.I love getting to know ur friends :-)
Is that first guy your boyfriend?
Generally when I get into an argument about paying for someone elses mistake, if it gets nasty, I close with "if this $50 is worth more to you than my continued business, then by all means I will pay it, but you won't be getting another dime from me going forward." I've had tremendous luck with it, and usually cooler heads prevail and they see it my way. I've also offered to pay half if it ends up being a service I like or something I can't easily replace.
*furiously writes down every sentence for future use*
Omg! Absolutely don’t pay for their mistake. They won’t bother with legal action. It would cost them more time
and money than it’s worth.
Put some white river rocks in the bottom of the vase. Maybe a small strand of white fairy lights, hide them in the rocks and light them up for ambiance ❤️✨
Absolutely...or maybe sea glass and white shells. :-)
Both you and Joel's vlogs are so refreshing. It's like catching up with a dear friend!
If you have the email assuring you of the remaining session, I would forward that to them with the statement that you wouldn't have booked the session if you had to pay for it (that's entrapment, bait and switch to get an extra paid session from people). Explain that if it's worth it to them to lose a customer and future income over a mistake they clearly made, you'll pay the 50 quid (at some point) and explain the situation with the name of the service on all your social media advising people to avoid their service.
Excellent reply Jas, but I am stubborn, I would pay 45.
Exactly what I would do, and I would pay exactly nothing more.
Put some colored stones in the vase to fill it in and add some color.
You could put some LED lights or twinkle lights inside the vase. It be very pretty!
Dear Lia, I enjoyed this vlog like I always do. It is so lovely to see your face & hear your voice. As always, I keep you all in my thoughts & prayers.
"I've made a big hoo ha about this vase." Here in the US hoo ha is what you guys call a fanny 😂
I giggled when she said that lol.
Oh my god, I did not know that! Noted
Yes, Roy is right. Hoo ha is a pussy. Sorry for being vulgar. And yes, fanny is butt. 😄
@roy alfred seaberg From what I understand that really depends on which side of the pond you are on.....
@roy alfred seaberg in the UK fanny is NOT what you sit on. It's a woman's cooch.
I am on your side! They told you that you had another session. They are in the wrong.
I really like the vase! What you need next to it is a wooden or lacquered tray to hold your keys and pocket stuff.
Maybe add some stones or colored gems on the bottom of the vase to add some color?
Sorry, I cut the tie to FB 8 months ago, and have no desire to go back.
FB is a defective product. Until they fix it, they should have no expectations for its use.
He makes so happy it always shines through when your together
If you add a touch of color it will help look more complete either another flower for your vase or on the table!! Hopefully that helps!
Their mistake is not your responsibility. Especially if you can prove their mistake. I work for a solicitor firm up north and if it is your word against theirs, noone will touch it with a barge pole. If they send it to a debt recovery company then challenge it. Also if theres a marker against you for the debt, go to citizens advice and have it removed from your file because companies are so quick to do this and it's not fair. It damages peoples credit for years and needs no proof of missed payment.
Nice bags you guys! Love them. Lia it needs some color, maybe go to the craft store and get some stones or pepples to put in the bottonm of the vase would balance it out. or some glass graft beads, in the floral dept.
I’m pretty sure that table is a desk. It has the opening on the other side to slide a chair u see. It would look fine turned around.
IMO you are right. You did your due diligence by asking if you had another session or not. They provided the wrong information which created the debt. I would not pay this unless I intended to continue the business relationship.
That’s a crazy person who is trying to sue you , you are our sweet lovely Lia and will say a prayer that all will be ok ! Always enjoy all you do 💓💓
Loved it as always! Hate your 'disagreement' with the company. Wow you are staying so busy and productive. Good for you!!
Oh my lia I hope everything gets solved you’ll be in my prayers 🙏🏻
Thanks Zayra x
Put some decorative glass marbles in the bottom of the glass vase to give it a pop of color! shop.houseofmarbles.com/category/marbles/
As for missing sessions, you have to keep your own log and not rely on what others tell you. Then when you hit them with the documented proof, case is closed!
that zoom in/sound when you said "people were looking" lol😂💀
You need marbles in the vase to make it complete.😉
Really enjoyed this video because it felt like I was spending time with you. Thanks for sharing all of this with us! Much love from Jean in California. ❤
It’s really fun to see you guys with the other TH-camrs. Working separately, together, is a great concept. Please take us along when you have other events as it’s another insight into how you work!
Love the weekly vlogs and living vicariously through you! Makes working a 9-5 feel really boring :)
I know I probably sound like your mom, but I am a mom so here I go.... when you purchase a package of sessions put it in you calendar counting down. Like... 1 of 10, 2 of 10 (I guess that would be counting up) anyway ... protect yourself.
When she said Hoo ha.....😂😂😂 oh my goodness!!
I have to agree, it is an error on their part, therefore not the clients issue to rectify. Hope they see sense with good customer service.
Love the vlogs as always Lia!
The bags look gorgeous 🎒
@Boita Bag Co. That's a great discount, excellent!!
Lobe that traveling backpack so cool. 😎 can't believe that company,is threatening legal action that's stupid, loved the afternoon tea. Have a fan week!!💖💞
Lia- IF U DON'T LOVE UR VASE I'LL TAKE IT!!!:) On the real real, I LOVE wut it does for the hallway!
It will cost more for them to sue you than the money owing. I am not sure how that works in UK, here in Canada it would never happen. We have a starting limit to sue someone in court and I think at this moment the amount must be 2500.00 otherwise its not worth the while to bog up the system. If you have confirmation that you were informed twice that you had one more session then you are good to go to prove that you were told something therefore you acted. I would not pay a company for this type of error. What a good way to increase their sales. Imagine if they did this to everyone on a regular basis. How much money are they making by doing this. What bad business practice. They would not get a way with that here in Canada. Thankful we have the Consumer Protection Act, to protect consumers! Its a great law.
Achillea sold me on that bag. Key holding perfection. I love when your and Joel's filming overlaps and I see segments here that I saw on his vlogs separate, but now from your perspective. Christianne's video of your hike was wonderful. She's quite talented.
Style ideas - A mirror in the entry is nice over the table for final check before you leave - and yes another order of the willows will fill that vase better (or another something to mix with it). Put a silver tray or box to house the keys / sunglasses.
PS - If you have an email from the person saying you had the extra session that's all you need to prove it - and they can't say another word. But they know you had that conversation if you don't have it in writing - So hopefully they'll grow a conscience and leave it be.
You're absolutely right!!!! Don't pay!!!!!
If tea is brewed in a teapot, it doesn’t matter if the milk is already in the cup, as all the brewing is being done in the teapot
LMAO Lia I LITERALLy thought those were Joel's brothers!
omg me too xD
Love watching your weekly vlogs. You were so busy this week, you made me tired! I especially love seeing all the different foods you have across the pond. ❤❤❤
When is the video of the hike coming out? Can't wait to see that one. I like seeing the landscape and outdoors in England.
I'm so glad to see you eating alone, Lia. A lot of American women, even young girls in their 20's and 30's won't eat alone in a restaurant due to "embarrassment"! They literally won't do it unless with a man or friends. They don't go to movies alone either. Makes me crazy!
I am ABSOLUTELY in agreement with you! Poor planning on their part should not create a crisis on your part. You wouldn't have used the service had you not been told you had already paid. Stand your ground!
Personally, I'd so be giving the sevices name so everyone knows they don't have their business together. Of course, if you don't want your business out there, you can make note on yelp... or the UK equivalent.
Great video Lia. Sorry you’re dealing with incompetence from that company. Good will prevail!
Lia: It's not a table, dear. It's a desk.
Loved ❤️ the weekly vlog, thanks for sharing!!!
It is so frustrating when you try to do the right thing and then you're given wrong information. I normally don't like to give my opinion on how to handle a business situation, but since you asked in your video I will give you my "two cents." A company who values you as a customer and hopes for repeat business/good referrals should accept their error in advising you that you had one more session and excuse you for any money owed. That being said, I think that if you received a service (whether or not you thought you previously paid for it), then you should pay for it. However; since you were ill-advised, you should be given a grace period or a payment plan (maybe 5 or 10 quid per month) to pay your debt.
Yeah, it totally sucks but you did receive the service so you do need to pay. Also, you as the customer should keep up with your own number of sessions.
Fred and tina - I disagree with you and here's why. According to Lia, she asked twice and was given the same erroneous information. That more than satisfies her responsibility for keeping a track of it. It was pre-paid. They shouldn't tell her she's got one left, if she doesn't. As far as she knows, she's already paid for it, so she is due it, particularly if they insist she does. They had two opportunities to get it right, yet they couldn't. That is their fault and not hers.
Think of it this way, what better sales pitch to squeeze another play, than this very act, if it were done intentionally. If it was intentional, the company should be brought up on charges. If it wasn't intentional, they should eat the price as the cost of doing business, not to mention to maintain their good reputation, should they have one.
I would do as Jerry McKuen suggests, for such a nominal fee, I'd pay it, with the warning that they will not only get no more business from me, but I'll be sure to tell all my friends, family and neighbors, what they have done. Sorry Jerry, I wouldn't compromise and pay half for their mistake. It will be all or nothing. Of course, I would make them start the process to sue me first, before I paid, as at least then the company would have to pay the penalty a lawyers fee. Good luck, getting your 50 quid back after that bill comes to your door. The smart thing is for the company to eat it and any smart business would.
Having been in business myself for many years, let me assure you, I would never even suggest that Lia pay it. I would apologize and just hope that Lia would forgive my business for such a transgression. Anyone who doesn't see that, has either never been in business, or at least, doesn't do business as I do.
I've been in similar situations and the cost to my business was much more than 50 quid, but I ate it as that was the right thing to do. No business can afford bad advertising and bad word of mouth, is the worst you can get. Eat it as the cost of doing business, and you will make that money back soon enough.
But go ahead, sue someone like Lia for your own mistake, and I assure you, that is probably not your only bad business practice, and you won't be in business for long anyway.
I was on the other side of it once, as a customer. Early in the morning, nobody on line behind me, and the teller totally messes up my order. Half the mistakes were in the stores favour and half were in my favour, and I told her, this is terribly wrong, and you forgot to charge me for this $80 boat cover. Just wipe it out and do it again, which she did, and she came up with another wrong tally, and still, you forgot to charge me for the boat cover.
Now she and I are totally calm, and there's no upset going on between us, but I said, let's just have the store manager come and give it a try. So she calls him over and for whatever reason, he shows up all ticked off about I don't know what, but nor do I really care. He rings up my items and this time, it's done right, however he too, didn't charge me for the boat cover.
So, I told him, your tally isn't right, you didn't charge me for the boat cover. Now, the boat cover is the biggest item on the counter, right in front of everyone, so it's not like it's hidden behind something. So, he looks at me and says, Are you telling me that I don't know how to do my job? I said, no Sir, I'm just saying that you didn't charge me for the boat cover, and I tapped my finger on it, so that there would be no missing it.
He said, yes I did. Now you can either pay your bill and leave, or you can just leave. I said, OK. I paid my bill, he put my goods in bags and I walked out of there with a free $80 boat cover and a clear conscience. How many times do I have to point it out and yet be treated rudely for it?
@@dobiebloke9311 deffffinitely not reading all that.
@@tinaw.6178 The part that's relevant to what you said is in the first two paragraphs. If that's too much for you to read, that's fine by me - dobiebloke
I think it boils down to - if they correctly told you that you had 0 more sessions, would you have scheduled the 11th session? If you would have then their error wouldn't have caused you to make a different decision. Then it would be fair to pay them.
But, if they would have correctly told you that there are no more sessions left and you wouldn't have scheduled that 11th session because you are low on funds, then you shouldn't have to pay.
So basically, it's what you would have done had they correctly told you that you had no more sessions left. And only you know that.
You should pay the money if it is truly an extra session. You are just as responsible for keeping track of your sessions.
I really just don't understand how a white plant "brightens up" a white room...with additional white decor.
But I do think you're right about the session thing. This is completely on them.
Hey sweetie! I’ve been taking a social media break for a couple of months and I’m easing back into it now. It’s great to see you and to catch up. You seem so genuinely happy and I’m so happy for you! XO
Great vlog! Lia, you are relatable! I don't know anyone who has their keys ready when they need them. We're with you, Lia. Their mistake - they pay for it. You did your part. They're being unreasonable. Just a suggestion for the table, you could get a decorative box with hinged lid to drop things in. They're always handy, but not visible. One stupid suggestion, a different color pussywillow would pop a bit more against the wall, if they accept returns. Maybe a color that would go with the print you're considering and the decorative box I'm pushing you to purchase. I know, it takes time and money and I have neither either. Love those vegan bags! Can't wait for more footage from Greece! Tyfs.💕🥂
Well, Lia, since the mistake was theirs, they cannot hold you liable for paying for the session, as you were given to understand that it was already paid for by yourself. If they can't keep better track of things on their end, then they shouldn't even be in business. Love the vase, btw.
Wow.. afternoon in the US I'd say is noon-5 or 6 pm. 6pm is definitely evening.
I admire your restraint. Very classy to not name names. I would have been soooo tempted to blast the company. I'm on your side in this one.
Evening starts at six o'clock. Don't believe me check TV Guide. Well American TV Guide.
I don't know if this legal situation is still going on but if it is, or if anyone else finds themselves in a similar pickle, in the US, we would call what the service provider did creating a "detrimental reliance". Not sure if the law works the same way in the UK, but in the US, you'd have a valid defense against paying that bill.
if they said you had one left, and you verified it, then that was their error and you did everything you could. if it's their error, they should pay for it. Another example I can think of is if you owe somebody money, and they write you a receipt, and it turns out you underpaid and they miscounted the money, once the transaction is complete, the balance shown on the receipt is what they go by
If you buy a certain amount of sessions, you should know how many you have, because you should value your money and time. So partially on you. However, if you ask them, they check their “system” it should be an accurate number. In the end though, you’ve opted to pay for a service, and they should be willing to take the hit to keep a customer. Mistakes were made on both ends. Your suggestion of the calendar so both parties know was a great idea. Good luck to you, I think you should stand your ground.
It was definitely their mistake and they shouldn't try to charge you for it. Just ridiculous how quickly they threatened to sue you.
If you are sued, always counter sue for something. Even if it's weak. It forces the hand of the other side. The whole purpose of a law suit is to create a negotiation by which to resolve disputes. You can't negotiate on equal footing if one party sues and one party fails to. ALWAYS counter sue. Of course I'm an American and that's how we do things. But be prepared to spend a few thousand to keep a few thousand.
What could be more British than a spontaneous "blimey"? 😊 And don't let those people rip you off! They need to accept their mistake.
Love love Ach!
Loved you vlog, Lia! Especially the sustainable luggage! Thanks for the reference to Boita. So sorry to hear about the business issue. Some people like to play hardball and jump right to threatening legal action. So frustrating. But trust that it will all work out! It will. So fun to see the different parts of England that you've shown on your vlog!
Lovely video. Sorry about the legal hassle. I'm sure it will work out. Really enjoy your weekly vlogs. Such fun! Thanks! L&C 👍 ♥️😘 🇬🇧
This is completely random... but I am an English teacher in Argentina and I am from America but my institution provides me with Cambridge curriculum so there are tons of words I did not know before teaching.. and rucksack is one of them. Thanks Ach for clearing it up for me! I had never heard someone actually say it before! Lol
Thanks for sharing.
So I'm not the only one who can't find my keys in my bag....
Hello sweet girl ❤️🌷glad you found your cute headband.
You're always gorgeous!
Thank you for sharing your life with us. Blessings to you, love you lots!
Thanks Kimberly x x
Can I make a suggestion regarding the vase? Put coloured pebbles in the bottom of the vase to add interest...
If you like...
Do you have a system in the UK like we have in the US called Small Claims Court. Small disputes, under a certain amount, are argued before a judge but without attorneys. I guess you call them Solicitors or Barristers (I never understood the difference.) But the proceedings are argued by you and a person from the company suing you before a judge. It's quick and not complicated. The judge makes a decision right then. The company arguing with you should realize the cost of using an attorney to sue is extremely prohibitive, so I'd just stand your ground. Even if you get a threatening letter: that's a scare tactic. They seem to be just making noise hoping they can scare a "weak" woman. Stay strong and bully's will go away.
Excellent advice! I totally agree with you! Most companies will back down when you let them know that you have no qualms about seeing them in court.
Yes we have a small claims section that sounds very similar. From memory there's a fixed fee, plus a percentage of the value to submit a claim. Unlikely to be worth it for £50. It's more likely to be handed to a debt recovery agency.
@@ethelmini Interesting. Even if there is a debt collector, the amount owed still has to be valid. Lia could, in a strongly worded letter, claim the charge is false and explain why. In the US that would open them up to a lawsuit, even for a small amount, as it would violate our Federal Debt Collection Practices Act. Cooler heads should prevail at the company for 50 pounds. And we could sue for false credit reporting as it adds a false blemish to our credit rating.
Loving the vlog! Do not let that online company “strong arm” you! They CAN afford to eat the 50£
Great video lovely Lia!!! 😊 Hope the issue with the £50 gets sorted!
I love having 3 channels of content 💖
Hey Lia! Firstly, I'd like to thank you for your videos. Whenever I watch them I get a dose of good vibes 😍😚😊😁You're so gorgeous! And you're doing really important job by sharing what you want to share in such an intelligent and elegant way. As for the situation there, I can only say that myself I always have to muster up some courage to confront/complain and it's never easy. So I wonder how it ended (if it did by now)? Thanks again!
Hi Lia! I don’t think you read comments this late after posting but I wanted to tell you that you and Joel have inspired me to do Vlogtober and I even filmed in a hotel bathrobe! Obviously, it made me think of you guys so I gave you a little shoutout at the 10:05 time stamp of today’s video. It’s definitely not much but I wanted to say hi just in case you wanted to check it out!
In the states most companies would not go to court for that amount of money. If there was a contract that you executed when you started using the fitness center, you should review it.
Good on you Lia!! Don’t pay it!!
Hi I love your video they keep me going with the person mistake I am on your side don’t let them get to you keep up the awesome work
*snicker* Lia said HOO HA
DON'T PAY LIA !! CALL THEIR BLUFF !!! SUE OVER 50 ?? NOT GUNNA HAPPEN!!!! STAY STRONG. YOU'RE IN THE RIGHT !
A sandwich for when you're early! What a concept! (I practice this often...)
You need some color in your apartment Lia. I’m coming to London for spring break for my art history course (English architecture) next semester, so I will definitely be looking into that sandwich.
That train station at the start and end looks like Three Bridges
Lia... my love... 1. It's not a table. It's a desk. 2. Dont shove it into the corner. Center it to the wall.
This session deals sometimes can get very confusing, so the best you can do is make 2 cards if they are not organized enough, every time you get a session they need to sign your card, and also you sign their card with the date on it.
I would pay them and write them a note letting them know how unprofessional and disorganized they are, but tell them you can only give 10 pounds every 15 days for example or 20 days, you know, actually the woman that made the mistake is the one that should pay but she isn't going to, knowing that they would never have you back, and you wouldn't want to go back either (hope it helps).
Completely agree
I love your videos, AND the luggage! Where can we order it? Thanks.
If you have the proof that it was their fault when they go to sue you they cannot get their money because you kept records.
Lia, I have a quick suggestion for the vase with the Pussy Willow. Change the color of the wall behind it because the clear vase and the white branches get lost with all the white behind them.
Just a thought.A bit of work I know as it seems that all your walls are white.... JRS
Stupid question maybe because you mentioned a name underneath your video: where can one buy these amazing bags??
Tea first, then cream.
Don't pay it! Pay your taxes because the government can throw you in jail for not paying your taxes. This company you're arguing with, tell them to go ahead and take legal action--it will cost them more to take you to court than the cost of the session. On your side girl, don't let them bully you.
Maybe fill the vase up partly with some rocks?
So cool 😎 guys👍
I would make someone spend the money and time to take me to court for the fifty pounds.
Lia, please do a proper English tea for your US TH-cam followers. I myself would love to see what that consists of. How you brew your tea and everything that goes into and along with a proper tea. I am a tea drinker and am curious about the afternoon ritual. I was also wondering what your favorite kinds/flavors are, ( English Breakfast, Earl Grey, etc.) I really enjoy your videos. In regards to the whole being charged for another persons mistake, you shouldn't have to pay but in this day and age don't be surprised if you end up having to. Businesses don't care about anything but the all mighty dollar and are certainly not going to accept or admit they made a mistake especially if there is money involved. Keep up the great work Lia, you and Joel are doing a great job.
Lia - you can rely on reliance based estoppel if they try to sue you: en.wikipedia.org/wiki/Estoppel_in_English_law
I don't think they will bother suing you for £50 - it will cost them more to go to court than they will recover and they won't be able to recover their costs for a small claim. Just ignore their demands - you are in the right.
Totally on your side about the appointment screw up. It was their error & they should eat the 50 pounds!!
Unfortunately you're probably responsible for the balance. If service was rendered, then you have to pay.
If I had to pay for their mistake I'd make sure they knew that they were losing a customer.
They need to own up to their mistake Lia! It's not your issue you did clarify! Omg those guys look so much like Joel lol