Many people do not know how to give directions to a blind person. Watch and learn.
ฝัง
- เผยแพร่เมื่อ 12 ก.ย. 2024
- Hey guys, if you would, please take a few minutes and watch this very educational video from my shopping experience at Macy's department store the other day.
If you want to learn how to give helpful directions to someone who is blind, in this video you will see/hear Real life examples of things not to do and things you should do in those types of situations.
Video description… In the first part of the video you'll hear me ask a sales associate for directions to the elevator. Listen to her response! She gave me directions that were not possible for a completely blind individual to understand. Next, you'll see/hear a very polite customer who offered me assistance to the elevator. Then, after Antonia and I found our way out of the elevator and downstairs on the main level, you will see/hear other individuals who tried to give us helpful directions to where we were wanting to go. Some of the directions were very helpful and others were not.
Let me just say, when you are helping someone who cannot see anything, words like "over there", "on the back wall", or "Go straight and turn right", are just not detailed enough for a blind person to understand.
Remember, if you are completely blind, it is very easy to be disoriented, especially if you are in an unfamiliar place, that is why it is very necessary to give the blind individual orientation to the area when giving detailed directions.
PS. To truly understand what I'm talking about, you need to watch the entire video. If you have any questions after watching this video on how to appropriately assist the blind, please feel free to comment Below. And I believe I can speak for everyone in the blind Community when I say… If you do not know how to help or give us assistance, there is absolutely nothing wrong with asking. In fact, if I were you, that would be the best place to start! Thank you :-)
I want to add a few tips on how to give verbal detailed descriptions to a blind individual in case you find yourself needing to assist someone like me. So many of you have asked what is the correct way to guide if you can’t personally guide someone to their destination yourself. Hopefully the answer below will give you a better idea, I so appreciate all the interest thousands of you have been sharing with me and wanting to know the appropriate way to help the blind. In addition, I am also linking a list I created to help you understand the appropriate way to guide someone who is blind and visually impaired. My top seven tips! I love to hear your feedback! PS. My beautiful Antonia Hope you’ll see in this video passed away recently, if you go to mid December 2018 on my channel, or go to my playlist “my first guiding angel Antonia Hope“, you will see her last moments before my angel went to heaven! She is now my guiding angel for sure, and in case you’re wondering, God has blessed me with a new guiding angel on earth named Arabella Faith! Even though I am missing my Toni girl more than words can say, she is in a better place, she will forever live on in my heart, and through my videos for many years to come!
Using verbal descriptions are awesome! When you give detailed descriptions, it helps so much. For instance, you’re going to head down this hallway directly in front of you, go about 20 feet until you here the escalators. When you hear the escalators you are going to turn right, walk another 10 or 15 feet, the women’s clothing department will be on your right. You will know you’re in the women’s clothing department at that point when you walk from tile to carpet.
But let me also add, in a large department store like Macy’s, too many descriptions in addition to what I described above, with more turns, more steps, more landmarks, can be completely confusing, disorienting, and overwhelming to understand. If you know that the destination the individual is trying to reach is too far away from where you are, if you can’t personally guide the individual, please do your best to find someone in the store who can. Be assertive with helping the individual find assistance. Your kind service will be greatly appreciated by the individual for sure! 💛
facebook.com/651792834911143/posts/2164229400334138?sfns=mo
Thank you this is insightful
I was wondering, even though you’re a TH-camr, so that’s why you record yourself, Do other people that are blind or do you, record where they’ve walked, and revisit their recordings so that they can get their sense of direction again? I know I have bad memory so if I was blind I would need to go back to a store many many times to get an idea of where things are located. So I was wondering if recording is helpful for that purpose???
Nice video. Amazing, beautiful, brilliant dog you have! You seem like such a sweet person too. But I was wondering, do you tell people that you're blind when you first ask for directions? I didn't hear you ask the cashier. She may have walked you there herself, or have gotten another employee to walk with you.
@@sammyh2875 "Insightful"--pun intended?
I'm so glad this video was in my recommended section from TH-cam, thank you for allowing us to see from your perspective.
She’s completely blind and has less shaky video than a lot of people
Snazz i don't think I could even understand how a video works if I was blind or how you can see distance on something 2d
Good blood pressure ?
it’s a body cam I think, right?
Crystal methany shes more stable, her hands arent jittery or shaky. thats usually indicative of good blood pressure!!
Nice pfp
The first lady help was like:
If your blind, just open your eyes
You're*
@@imakemyselfcringe4580 Who cares? Omg.
Successfully made himself cringe
@@Michelle-vs1ci Good grammar can help a lot in life. Also they weren't being rude just helping your spelling grammar chill out
chaos you’re*
The worst possible combination is being blind and being an introvert
Sir Duck II yea that would really suck
You would have to get over it and get out of your comfort zone
That’s why I memorized turns. I’m not completely blind, but it is hard to see. I get to go into my school early to learn my way. I can’t see the signs like “ 400 “ and the arrow pointing. The first few weeks of school I had to veer off and get close to the signs. I had constant anxiety because i could be goof to be wrong way and I wouldn’t be able to figure it out until I’m at the door.
@@datboinamedryan6058 lol
I’d probably just collapse into social isolation lmao
this girl who is blind records better than most people who are not blind
Lol. IKR, the irony 😂
Frl
Ya I was like "how does she know if its recording or not?"
@@davidfranco9889 alert sound when starting?or vibration when starting
I think she has a GoPro on her head.
I closed my eyes for this and felt extremely frustrated.
Destiny A I get so anxious in malls and I’m sighted, I can’t imagine how frustrating and anxiety inducing this must be
Im deaf and when I go to malls it's scary and I can see
@@mysteemunro1089 imagine being deaf and blind
That would be awful, I wouldn't know what to do
You have to have a good mental map, but in my instance I wasn't able to imagine a layout of the mall at all with my eyes closed all I heard were directions.
Cashier: "Its that backwall there"
Blind Girl: "say sike right now"
Damn... I used to work in retail and I wouldn't even give those kind of directions to someone with full vision. That is... completely worthless.
My mom did this once and i felt so bad for the dude shes like its past the khols! ..mom hes blind.
dead meme
@@thetreedemoknight4827
Dead just like TF2.
@@kp5602 nah tf2's healthy, just not treated right
I'm not blind, but even I don't understand their directions.
I was thinking the same 😰
@@FadingPixel found the Instagram girl
She said over on the back wall and Sam had to take her through hallways. Wild
Its becaus you have vision, noob, you never need to figure out directions rationally
Trucker here. People are complete dogshit at giving directions 90% of the time.
the amount of trust she puts into that dog, that is one clever animal
I wonder how did she like your comment
Dickless Jiahao The forbidden Samurai i think there’s technology that can read out whats on the screen and things haha
Hes majestic as fu*k
She also has to trust the people around her not to lead into a van or something or kidnap her
@rideordieguy rideordieguy same, dogs are more reliable then humans😂
the first guy was so nice
reagan a how she heart this comment
@@XangoShop i was just wondering that💀
Gungle maybe someone is reading the comments for her and she tells them to like it
@@juliaaa6515 Or perhaps she uses a screenreader, which helps in reading the text but also to use the app and comment herself.
Why are you taking my profile picture?
This doggie is trying so hard!
How does she like comments?
I know dogs are smart and they don’t think these types of things. So this is just a joke.
However I’d like to think when the dog has to take her somewhere the dog is probably sweating so hard and trying now to take her somewhere she shouldn’t be lol
@@Star_Dude it's called screenreaders. I have a blind friend that even sends messages with emojis on them. Its amazing. A bit slow because the screenreader says out loud everything they touch on the screen but when they are used to it internet is no different for a blind person (at least text)
Sefat Silverlake That’s really cool. She probably also has someone else to manage her youtube channel.
Monkey94nl you just killed me XD
The customers helped better than the guests until that last lady
to be fair when you work retail its a lot harder to leave yr station and figure out how to help someone for a long period of time. The first person she talked to was trying to check someone out at a register and had to deal with that first. The woman at the end appeared to be an upper level worker who had the freedom to take the time and actually help her
@@cocacolagarlic5097 true. But the first one could / should have said (as soon as she realized that she is blind): "excuse me please, I have to serve this customer first, then I will help you / call someone over to help you." Blind people are blind, not stupid, they know that they have to wait if someone else was there first. You just need to talk to them.
@@elle-iza 0:33 "ok just a moment.." but right then he told her he's going to take here there?
Elle-Iza Logan yeah but that lady could have been the only cashier
It’s a lot easier for a customer to help because they are only there to shop and have no responsibilities or distractions that they also have to deal with so a customer can easily walk her there
It's honestly very interesting seeing someone who is blind just living their life.
Are you a new subscriber? I really hope so, I live a life just like anyone else, well, almost like anyone else LOL. I do everything without eyesight, but I still get out there and do it :-) I love my life, blindness is beautiful!
@@JoyRoss Yes I am! This video was randomly recommended to me but I'm glad it was. It's great that you don't let being blind limit what you get out of life. Stay Positive!
@@JoyRoss Well for you
Not to be rude but how did you type and heart this?
@@noed925 maybe she has someone to type it for her or something. Idk.
I don’t get it. If anyone with a service dog says “hello?”, you answer. Even if they don’t appear blind.
Sadly... I've learnt that people live in their own bubbles
Amanda And Co i’d help if I wasn’t allergic to dogs.
Agreed
V B in a world where there is no connection its not supprising
though, you have to remember that there are deaf people too. with how quiet she is, i definitely wouldnt have been able to hear her say anything :^)
“Excuse me, can you show me where the elevator is? I’m blind.”
“Over there behind the bedding.”
Like what do you expect, do you want her to feel where you’re pointing?
Dude chill that's y shes working at Macy's
i think she was talking to the customer so he knows were the elevator is but i‘m not sure
Chill, it's a normal thing to do tbh
When my friend was blind, I forgot about it and when she asked me where to go, I also pointed in the direction, until I realized that she's blind... 😂
I think she didn't realize she was blind when she said that
Trover19 The cashier was _telling the guy_ where the elevator was located after he offered to help, you're all a bunch of morons no better than the blind bitch in the video.
“Oh she’s recording so she can watch the footage later”
Sometimes my brain doesn’t work
That's just called a brain fart
Raymond Perez why do I feel like you just miss the point of my comment
@@topramenraymond7005 woosh
@@isushimoon799 I did so elaborate
Raymond Perez I don’t think you can fart out of your head well you can.. out of your ear
Why does a customer have to help her other than an employee but theres “many of us”
cyrusfn
The girl was going to help but the customer took control over a confused situation. Not everyone knows how to deal with blind people🙄
You can tell the cashier was gonna guide or call someone, but shes was literally with a customer, wtf was she supposed to do? Stop ringing the lady up??
The employee was busy with a customer and was likely going to get another employee before a second customer intervened. She looked as if she stepped back and looked around.
vanessa reynolds what? This persons saying how the lady, that was rude to her when she said that she couldn’t find anybody, then said “there are plenty of us” and instead of calling someone that wasn’t around, she kept giving her directions she didn’t understand. So the man decided to end the confusing conversation and just help out.
@@liathevalleyreally listen to it, shes talking to the guy half of the time with the directions, and she doesn't know shes blind at first. Also the she takes a really condescending tone with the cashier.
It’s crazy how smart dogs are
No ThisIsPatrick But obviously not smart enough to ally with humans, so ended up as food lol.
No ThisIsPatrick soo I was saying that dogs a smarter than an animal I was just say dogs a smart lord 😂 pigs usually seed up at stores 😂
No ThisIsPatrick i wasn’t say dogs where the smarts but me personally I think they are but I was just saying that dogs crazy smart
Why do people say their smart? Not even close, being able to guide someone/something is only because of how we domesticated dogs. Most other animals can do this just as good if not better.
The goodest of them all
The first lady’s “help” is the equivalent of someone saying “Don’t be depressed, just be happy!”
Sebastian Limon "why can't you hear me in this noisy environment? Just turn your hearing-aid up!"
~the entire environment gets amplified leaving me less able to hear the person~
“Aww don’t be sad”
“Don’t drown, just breath”
Sebastian Limon if your homeless just buy a house😑
@@itzpulse3734 why dont homeless people just buyba house?
Can we take a moment to appreciate that she filmed it landscape.
Is there any other way? LOL :-)
Joy Ross yea haha, when people film it so it is taller than it is wide it gets pretty annoying.
@@Plutouz HoW iS sHe GoNnA rEaD tHaT
Proof she is a lie
42 37 how did she like this if she was blind
I like how she records the floor, makes me just as confused as she is
I spent so much of this video going "this is a bad camera angle" and then responding to myself with "well she can't really tell were the camera is looking when she sets it up" or "actually it's a great camera angle because you can only see basically what the dog can" to "that's really selfish, complaining about the camera angle to a blind person."
I'd just kick it out of my head and it would come back like every 20 seconds. I'm so glad to see somebody mention it in the comments.
The 2 niggas above me wrote a whole paragraph and I'm gonna write a simple comment
I’m not blind but I get lost in these stores!
It must be so exhausting having to interact with all these people. Like when I go out, I'll sooner do around 3 laps of the supermarket before asking someone for help lol.
Well lucky for Joy, she’s an extreme extrovert. I’d imagine being an introverted blind person would really suck!
Why not asking? Thats for that the employees are There also
@@Marigonaaaaaaa asking people for help is hard to do for introverts.
I do this, but it's not cuz I'm introverted, just cuz I'm stubborn 😝
@@greenie15 yeah there are stubborn people too. My dad and brother are like that. Personally I love asking people for help, but that's because I like getting my way haha
“I’m blind”
“Oh. It’s near the bedding”
*Points*
I have learning disablity and at high risk of loosing my eyesight so I can't see well in dim lighting or at night and or I can't see small prints and one time I couldn't find what I needed and someone was like it's over there and I was like I need a little more help I might loose my eye sight but I hope I don't
I think she was talking to the costumer who offered to help
Fapple ikr 💆♀️💆♀️💆♀️ i was like-
@@sexyangel072 She was, people are retarded.
can we take a minute to appreciate how smart her dog is?!!! Like i dont even know my left from rights and she does.
The dog has trained for this
Apple Man which is why she is so smart.
You don't know your left or rights 😔😔
@Tea sis is it supposed to be funny because it's really isint to be honest
U need to learn your left from your right
Just imagine how hard it is when they completely rearrange the store.
Right. I get lost every time when they switch it up in a well-known shop.
Your channel awaits your upload
Ikr, I hate when they do that at the grocery. It would be doubly frustrating if I couldn’t see and had to ask a worker every time they moved an item. Though, I guess thank goodness for being able to order online and pick up. I haven’t tried that service yet at grocery but my sister who has a toddler does and says it’s great. That service probably is wonderful for blind ppl too. Just order and pick it up, no longer searching forever in a store.
This doggo must have the newest version of Google Maps installed
Wait... what if someone invented a robotic guide with a map installed? Like, one that can photoidentify things and so it will know what their owner means when they say something like "find the elevator?"
WAIT... What if someone made an earpiece that could do that, so you'd basically just listen to the directions, given in angles and distance?
This is something that belongs in r/showerthoughts
@@IsomerMashups that's some quantum NASA shit bro
How did she read this lol
Tingorilla Text to speech likely, or had someone else read it for her.
Blind person asks where something is
“It’s that way”
* breathes deeply * “boi”
Lol
She might not know or realise she was blind
This would be my response- 'sorry but where exactly is *that way* because im blind, how can I know where *that way* is? Not that easy'
Mars Pikapy in most shops dogs are not allowed (at least in my country) so having a guide dog would be a dead giveaway of a disability or condition. Different types of guide dogs also have slightly different vests/equipment. Her guide dog had a handle on its back. That would be different to a guide dog that helps with anxiety or other disorders. Also, if you can see their eyes you would see that they probably aren’t trained on your person, but rather have a spaced out look. Not trying to pick a fight, I’m just sharing my observations
underrated comment lmao
The saddest part, she will never see how cute her dog is
Orbital Dew* she can feel it i believe
She will also never see this comment, who would’ve thought?
@@sebastianpavlov3374
She can with phone assistance
Oh yeah of course, the saddest part is she can't see the fucking dog of course.
What what do you what?
Never say never....
To be fair. People who aren't blind aren't used to giving directions to blind people. So they just don't really think about it too often.
Helena Hades You aren’t wring... But that is no excuse technically. We need to normalize it for accessibility
@@SunEaterSol I agree, but for now, it's not much we can really do. Those types of things kinda take time, and I hope awareness is spread quickly.
Helena Hades
I feel like in school (physical education or health) it should be taught how to give directions to a blind person. In my PE class we had a unit where we were put in pairs, and every day we would switch off from wearing a blackout blindfold or being the person giving directions to our temporarily blind partner.
It was hard at first, but it was easy enough to grasp. There are multiple ways to direct a blind person even if they don’t have a guide dog, you just have to present options to said blind person if they prefer one option more than the others.
That is why videos like this are so important.
as someone who can see i can't even manage to give directions to someone else that can see.
She said excise me and then no one was there she was like uhh. Omg id be so anxious going out in public
Jordyn Speaks someone was there but they didn’t respond even though you totally should if someone with a service dog approaches you
@@ahoyitskait maybe they didn't hear her (bc of headphones for example)
she was also kind of far from the women so she probably didn't know if she was being spoken to or someone else
In that ladys defense until i saw she was way on the end of the rack i thought no one was there. She may have thought they were talking to someone else and she thought about it for a minute if she should answer her just cz its happened where people are talking to others and not u and u respond and its embarrassing lol
AhoyItsKaitlyn yes because blind people will approach you obviously
I love that doggy and how she was desperately trying to make sure you were safe, whenever you bumped into something or couldn’t turn at that point she would look up at you like “I’m sorry I’m trying my best
The dogs a guy
bruh what no she’s not😂 you can clearly hear her say good girl throughout the video.
bruh what she said “good girl Tony”
Jessica Anne the guide dog is still trying to do its best to make sure that’s its owner is safe and doesn’t get hurt
@@bruhwhat3244 she has a pinned comment saying that dog's name is Antonia. That dog's a girl, but it doesn't really matter because dog's don't care about pronouns
The last lady was so patient and helpful, first woman can’t relate.
@Buck Barry indeed
The guy in the beginning was a patient and caring person too.
Buck Barry don’t work a customer care job if you don’t care about customers, the fact of the matter was that First Lady was extremely arrogant and rude. I don’t care if you’re a cashier or owner, customers pay your bills so you have to be there to help. You have to care regardless of if the customer is spewing shit or not. “There’s plenty of us” the lady is literally blind! She can’t tell if you work there or not she’s not going to go around the whole store asking every set of foot steps if they work there or not. Come on man. That’s no excuse
@@axelbuckets3858 fuck off
"Its on the back wall." That doesn't even make much sense to sighted people.
Huge shoutout the lady who took time to guide her and helped her such a sweetheart
Naomi it was a guy in the beginning
The last sales rep was wonderful. I totally appreciate her thoroughness in giving assistance. The male customer wad great too! I was thinking he wad going to the elevator for himself, but he just went there to guide the lady and her dog to it.
Kindness will come back to you!
Macy’s is hard enough to figure out with 20/20 vision
cloudanimal true
cloudanimal so true
Maybe its more a lack of memorizing the layout, not your vision. Smh.
Valeruni oh geez sorry we're not macy's biggest fans and dont have our local macys layout memorized
Valeruni I wish youtube was like reddit so you could see the votes better. Anyways consider this comment a downvote.
I respect that dog more than most people
I’m more stunned that the woman in Macy’s said “well there’s plenty of us” and “it’s in the back wall.” I understand she may have not known but that’s still TERRIBLE customer service coming from someone in retail.
Emily Hutchins I agree, I see some people trying to defend her saying that she just deals with rude customer that’s why she’s rude but that logic is so flawed. I’ve worked in retail and unless the customer is rude to me first I always try to be polite and kind, you never know how a persons day is going and you have the opportunity to make them happy in some way why not try? When I was having especially tough days I just pretended that the customer was my mom (kinda weird to say lol) so I still remained as nice as possible.
Agreed... very poor. And what I think people forget is... they see a guide dog, 2-3 times a month, tops. where as I deal with 5-10 (if not more) fully sighted people a day... very exhausting
@@flyingpsych91 when I worked in retail, I saw multiple service dogs nearly every work day. On a recent trip to the airport I saw about 10 service dogs. I believe they were travelling to or from the same place, possibly as part of their training, but you're off the mark if you think the most guide dogs a person working in a mall might see is 2-3 a month. Of course, seeing actively working guide dogs is not as common as seeing any service dogs, but without being told it's not that easy for any random person to tell the difference.
Regardless, it's true that her customer service skills were lacking, and it's unfortunate that you've had to deal with that sort of attitude.
I don't think she thought she was blind at first because not everyone who has a service dog is blind. They could be there to catch you when you faint or to guide you out of an area when you get too stressed
@@PGOuma She informed the woman very clearly before receiving directions
“well i don’t hear any” was so passive aggressive haha
@@igotsmiles1 I dont really agree, go through that scene again in the cashier's perspective. It's not like she knew she was blind. Tbh they were both very passive aggressive imo
@@vanessareynolds5428 no she was a bitch to start with the "oh theres plenty of us"
@@vanessareynolds5428 that is women for you
@@sgpagvbw9111 No, they were both rude. Camera lady sounded entitled.
Fleent Stones?
Waiting for somebody to realize the blind person was extremely inconsiderate. Can’t blame her too much tho.
"where am i?"
"go this way"
dear god answer the question!!
Lmao people were chill.
I never realised how confusing and exhausting directions are for someone visually impaired. And the guide dog did a such a good job!!
Salted Pepper yes, it can be very confusing and challenging. And thank you, my Antonia is amazing! However now she is retired and I have a new guiding angel, Arabella. Both of my puppies live in my home.
Joy Ross how are you typing if you re blind 🤔🤔🤔
@@silentassassin3132 speak to text, my brother is blind but we are in the UK so , things may be different where you are
Joy Ross speak to text and some keyboards have brail on the letters so maybe that.
they're always confusing. I don't fucking know when to turn lol
That dog deserves a diploma
Mya Swanno they basically have a diploma. When they finish training, they get a certificate that the blind has with them (for persistent people who want to throw them out for going in with dogs) or the dogs bear them on their west.
Brigitta Toth actually incorrect but close! Service dogs can be owner trained and that doesn’t come with any sort of diploma, of course though many guide dogs are from programs as it would be difficult to train a dog to guide you
*it probably already has one...*
The dog has a diploma he is doing better in life than me 😭
He got one when he graduated guide dog school! 😁
As a programmer, my approach would probably be something like:
- about 15 steps forward
- turn 45 degrees right
- about 7 steps forward
- turn 90 degrees left
- etc.
Honestly using degrees would probably be really good for a blind person. The concept is pretty simple. Or maybe even using like "2 o clock", "9 o clock", as long as they understand which way those are.
What are you? A scratch programmer?
@@ratonotota1508
Uhh...? No. I don't know scratch.
I know C, Java, JavaScript, Python, VB, and a little bit of Go.
@@IsomerMashups that is very impressive, sctatch is very a very easy drag and drop tool that helped me learn programming, now I'm using unity and I'm really struggling to make games in c#, all I can do is following tutorials, it's so frustrating
@@user-lb1ob4wf5k they have never seen a clock before...
I agree. Macy’s never has anyone around. The first woman was rude as hell “umm yess there are there’s plenty of us” like lady, this person can’t see, some people are just unimaginable. Edit: She was pointing and saying over there when Joy stated multiple times "I AM BLIND".
How in any way is that disrespectful? She fucking doesn't need Thomas the Choo Choo train to tell tell her there's more people.
I just stated that macy's employees are never around. there's always like 2 and they're at the desk or just gone
@@ajayche7842Please answer my question how is that rude?
dat boi who waits 90 days to change his name she was rude as shit. She should have apologized when the lady said she couldn’t find any employees. Employees are supposed to be looking for customers who need help. In a store like this, you should never have to be actively looking for them.
dat boi who waits 90 days to change his name everything she said was rude. She basically called the customer a liar
“well there’s plenty of us”
MAYBE IF I COULD SEE I’D KNOW THANK YOU KAREN
Lol
Karen 😂😂
Stop with the typical "Karen" name shiz
Lol twinz
If anything the uploader was acting like a “Karen” at the beginning. Should she have just assumed that since she had a service dog that she was blind? The customer’s tone was very condescending at first.
I encountered an older woman with a seeing-eye dog at the mall once and she seemed really lost and everyone just passed by her. We ended up walking around the mall and talking for like 3 or 4 hours lol. I just helped her get things she needed and such.
I did miss a late class I had but even as a college student it was worth it. Of course some people are “too busy” to be bothered but I’m only 18, I had the time so why not make someone’s life easier.
Respiir No one should expect to be taken around a mall for hours... You shouldn't expect anyone to either. But it's incredible that you did do that for someone. I think it's weird that people will just walk right past someone in need, sooo often.
That's so sweet of you!
Respiir wow you're an amazing person. You realize how rare it is in today's society for anyone to do what you did? Let alone help a person for just 3 minutes?
Cheers, lad. That's good on ya.
You’re so sweet for doing that!! We need more people like you in the world!!💕😭
Why do I feel sad and anxious knowing she can’t see at all. She sounds so happy and positive. This inspires me. ❤️
I'm actually dying "hi where are the elevators?" "Against the back wall in bedding" "oh I'm blind where is it?" "Oh in bedding" im dead like come on "oh yeah just look for bedding- oh I'm sorry smell for bedding" lol
LOL, that’s OK, a lot of people don’t really think I am completely blind when they look at me, I always have grace for those who make comments like that. They honestly don’t understand, but that’s why am here :-)
Joy Ross how tf did u type that
Francis Kwon with her voice
@@jiwon4470 text to speech orr maybe her keyboard has brail on the keys
Joy Ross it’s not their fault, some people don’t know ok
How do blind people not get kidnapped following people.
If they have guide dogs they will protect them from dangerous people. People passing by might also see what's going on and will be ready to alert the authorities if they see anything suspicious.
because no one notices they're FREAKING BLIND LIKE I STG
PhilfreezeCH what?
PhilfreezeCH what?
PhilfreezeCH um...no. Incorrect lmao
*Blind person says "Hello? Hello?"*
*_Goes silent_*
Ice Cream † that triggered me so hard. The dog was trained to guide her to people at command and that guy goes silent like "i am not here, go away"
Bitch she may blind but she clearly knew you were there.
I imagine like Daredevil levels of detection
This was such an eye opening experience
Damn okay
Pun intended?
Yo, how did she like this🤯
burnsgri / Lol
hol up-
I am amazed at how blind people navigate. I’m rubbish at remembering where things are. I don’t know how they do it. This lady is truly awesome and I like her positivity and patience through the whole video.
Thank you, it takes a lot of deep breath‘s and patience. I can’t change my situation so I make the best of it. Facing these challenges has made me so much stronger! God bless :-)
Joy Ross You are indeed a patient person and I appreciate your video as it allows me some perspective as to the challenges you overcome daily.
that dog is her eyes
@@JoyRoss Can't you get surgery, I remember there were people who had surgery's and regained complete vision. I dont mean to be insenstive about your vision but Im just curious?
Right. I can see fine with glasses but I still struggle to navigate myself around shopping centres
That first lady’s sass sent me! “There’s plenty of us”
its not sass! that’s straight rudeness or even disrespect
fr dude, who says that 🙄
Who is like that protective of their jobs reputation?
Like yeah, we low staffed as fuck. Can I help?
It's like she had a problem with someone with a disability coming to ask her for help. She shouldn't be working in customer service.
@@solodolo8049 some people don't have a choice. I hate customer service but have no choice to work it till my career path opens up. I wouldn't have sounded rude though to a disabled person like she did
she said elevator? And the dog just? WenT TO THE ELEVATOR!????
Mariah W Umm.. the dog followed
the man to the elevator
Mariah W with service dogs it helps to repeat key phrases so when you say ‘elevator’ the lil guy knows where to go.
Cos Cacti like magiccc.. 😂😅
Pretty magical huh?
No she was teaching the dog where the elevator is. The man was bringing them there, and now that she said “elevator” the dog will know where to go next time she says it
Why are people dislikeing this poor woman I don't understand
Thank you, it’s OK, 💛
How you reading it? Just curious no hate
Maybe it's all of her blind followers trying to find the like button.
Diego G people with disabilities change their settings on their phones(probably from the help of other people) For blind people specifically they change it so when you navigate through your phone, it reads it out to you and describes what’s on the screen verbally. I hope this answers your question.
Sugar Rush yea it does thank you
I know this is off topic, but I friggin love the sound of her heels /boots
Natasha ayyy me tooooo
and the dogs paws lmaoo
Yeah the sound is actually pretty satisfying
I WAS GONNA COMMENT THATTT
This video turned into an ASMR video.
Everyone in this video:
☝️👈👇👉
Vivian Cheung I wheezed
As a person whose not blind I never understand these directions
"Once you get to the purple clothes collection. Follow the signs on the ceiling and jump into the ring in the pool. A lifeguard will then tell you which direction to swim to to get to the exit of you land in the ring."
🤙👇🤞👍🖖👋🤚🤲✊
I feel a whoosh coming along, hello Gio/Oz
Hi. I’m a guide dog trainer in Scotland. I’m the one who teaches the dogs left and right, how to find doors, chairs, crossing buttons, elevators etc, how to avoid all sorts of obstacles while ensuring their handler avoids them too (this is one of the most difficult tasks for the dog), I teach them to ignore the “forward” cue if there is traffic approaching, how to cope with a handler who may have poor balance or an awkward gait, how to walk past food, litter, cats, dogs, birds and smells without being distracted.
This video was so beneficial for me, as I do not teach my dogs to “find the counter”. I teach them to find all sorts of things, but not that one. And seeing how useful it was for you, I’m going to be sure to teach all my trainees how to do that! Thanks for the video! 😃 PS. Which school did you get your guide dog from? I was under the impression that all schools in the USA had stopped using chain collars.
winday191 Gonna just BUMP this.
I used to valunteer as a service dog trainer too! Love to see other people doing this kind of work
Interesting to read this, Winday. I noticed in the video that in several places, she gave the dog the command to, for instance, go right - because a person had said to - but the dog did not until there was an actual passage. It sounded like, as she gave her dog the repeat command, she understood that it was waiting for a clear passage to follow the command.
you're awesome I love you
Whitetiger333 hi! Yes, the dogs will be taught to ignore all sorts of cues if it is unsafe or difficult to do them. Eg if I’m working my dog down a narrow street and another person is walking towards me, I teach the dogs to stop and wait until the people have passed and there is space for my dog and I to move again. Once the dog has learned to do this I will then teach them to ignore my “forward” cue until the way is clear for us. It’s pretty cool to see how much they can learn and how quickly! 😃
5:45 “where is to my right?”
Lady: *points*
Me: * sighs *
I do this too, because i sometimes get confused what left and right means
I can’t even imagine how frustrating this must be. It really makes me appreciate my sight. And is a real (excuse the pun) eye opener. It actually made me slightly emotional. The lady at the end was lovely and extremely helpful. And just a side note, it’s such a shame you can’t see all these lovely comments :( much love.
Blind people can still use technology to read stuff you know
Dale Berry she can’t see them but she can hear them. If she has an iPhone she can use the feature to hear all the letters and stuff.
Haven’t you ever heard of “voice over” !?
she can hear these comments on her phone dumb ass
hey @yall you don’t need to be rude because someone doesn’t know something. On the other hand, be careful of veering into inspiration porn territory. Disabled people don’t exist as reminders or things to make you ‘thankful for x ability’. Disabled people are just people trying to live their daily life, and it can make some people uncomfortable to be viewed as inspirations just for their daily life. I hope you have a nice day!!!
Dogs are probably like “It’s crazy how smart humans are”
😂😂😂
Then the dog met the first cashier and amended that thought.
@@n1nj4l1nk LOL right
blind lady reaching for the button: “let’s just see here”
😂😂😂
There’s different ways to see other than with your eyes, you have different senses pal
@@WeirdGinger Let me just see with my nose here
@@WeirdGinger bruh
Weird Ginger What do you mean you can’t see the elevator button, lady? Use your nose!
Your dog is literally the color of happiness and she's so focused on what she's doing. She's definitely an amazing doggo.
"im blind i cant see, please show me where the elavators are"
"over there"
"uhm where"
"that way" *is pointing*
I feel so bad
I’m just so happy she at least has a wonderful dog to help
If ur blind? how the fuck can u comment?
Nokasino -Norsk Gaming they were quoting the video..
That was so disrespectful
Spotty Sneeky *facepalm*
bruh i have 20/20 vision and i can’t even navigate a macy’s 😂😂
Dexter Wells lmao same😂😂😂
Cheesy 45 it’s a joke, calm down.
Miles Omondi
Doubt it's a joke and I'm calm
Cheesy 45 toxic
Cheesy 45 calling someone mentally retarded for a joke, wtf is your problem?
that first lady was so rude “there’s plenty of us”
like wtf.
@Asha Ali FACTS
Asha Ali regardless, as a worker you HAVE to be polite. Customers don’t have to be polite to staff though it would be nice of course
Asha Ali I’ve worked in retail, and have had rude customers. It’s your job to be polite, not theirs.
1vE Bitch, retail workers don’t HAVE to be nice. Don’t act like your shit don’t stink.
Danielle Rust then rip job
The things we take for granted
The dude who said "Oh I'm sorry" sounded like NPCs in videogames when you walk into them
"Let me get out of your way Freeman"
@@quackmasterson5128 black mesa lol
7:53
“There’s plenty of us”
WeLl ShAnNoN sOmE oF uS cAn’T sEe ThEm
i wanted to like but didnt didnt want to ruin 69...
Kyle Landry
Well I just did 😂
Sweet Lilac 😂
Sorry 😂
Shannon Briggs ahahahaha
"wheres the elevator?"
"oh right over there"
"uh, im completely blind"
"oh ok it's by the bedding"
Cash Williams well, the dog might have been able to find it
I think she was kind of just on auto-pilot with her responses.
She was talking to the customer to give him directions to help the lady
A round of applause for guide dogs everywhere, please!
Even as a seeing person. Their directions were hard to understand
OMG THE SOUNDS OF YOUR SHOES CLACKING ON THE FLOOR IS MAKING MY EARS SCREAM IN PLEASURE
How did she like this
@@isaiahd9947 thats what I was wondering but I think someone reads the comments to her
A person if she has an iPhone there’s a mode you can put on for blind people.
@@isaiahd9947 you can get your phone to read it out to you and then respond back for a comment or ask the phone to like the comment
OMG FR
How to give directions to a blind person: Ask them what you can do and then actually do it. Don't do what YOU think is helpful, they know best.
iona Thank you. I have so many people just assume that I do not know what I’m doing with my life. At school, people will like grab my arm or shove me in a different direction. If I need help with something, I will ask.
Great advice, and not just for this.
Some disabled people are so touchy and bitchy, you try to help them and they think you’re taking advantage. You try to care, then you get labeled overreaching. You’re shit if you do, shit if you don’t.
They should make it that you have to take training about how to help people with disbalites Children coming things.... etc
@@bentimover8095 I've just spent 5 minutes trying to get a hair out of my screen until I realized it was your picture. It made my day hahahah
Their directions are so bad. That dog must be so confused, like "Human, I can't go to the right, there's a counter there"
But she still went the right way😭😭 she's a cute little genius 😭
Me being really high
My brain: how did she upload this
:o
The dog uploaded it OBVIOUSLY.
if you want a serious answer she probably uses a voice program to identify the words and buttons on the screen
@@guacamojo or have a friend to help her?......
@@sphynx01astrea40 possibly
My nursing school had a simulation on how to care for blind patients, but they also wanted us to have empathy and understanding so they put these goggles that masked our eyesight and had us walk around in unfamiliar rooms at different places of the college. This video really helps me! I will be caring for blind patients in my career and I’ll definitely use the descriptives in order to provide the best care. Thanks!
In my nursing school they covered our eyes and made another student feed us and give us a drink with a straw with a thickening powder in it. The whole experience was very confusing. Unless the person described exactly what was happening we got so confused.
“I’m completely blind.”
“Okay, the elevator is near 𝙩𝙝𝙖𝙩 𝙗𝙖𝙘𝙠 𝙬𝙖𝙡𝙡 𝙤𝙫𝙚𝙧 𝙩𝙝𝙚𝙧𝙚”
She said she's blind after tho.
Comment not funny. She informed about the blindness after directions were given.
it’s a 𝙟𝙤𝙠𝙚
@@kwik2707 no. You're quoting as if that dialogue happened. That dialogue didn't happen. You changed the order of the conversation making the lady sound stupid. It doesn't matter if it is a joke. Don't make people think you're quoting something when you're just making things up.
@@kwik2707 you fucked up my man, now prepare to get crucified
I dont think everyone gets the point that she’s blind, but her asking for directions and telling her dog “counter” isnt obvious?
You: left
Dog: lol that person totally lied to you
You: left
Dog: I can’t!
likes at 666 👌
john smith its 777 now
“Where’s the elevator?”
*“It’s near the bedding”*
“Where’s the bedding?”
*“On the back wall”*
“Where’s the back wall?”
*“In the bedding”*
????
200 IQ play
I keep running into your comments everywhere I go
Why should the employee assume she’s blind just because she has a service dog? My sister is blind and it helps to mention your vision impairment when asking for help or certain questions, definitely when asking for detections!
@@Coco-ex9dx that's not the point. Where is A? Near B. Where is B? Near A. That's retarded whether the person asking is blind or not.
“Where’s the Arby’s?”
“Next to Starbucks.”
“Where’s the Starbucks?”
“Next to Arby’s”
Thanks asshole
I'm a simple man, I see a cute white woofer, I press like.
MLBson09 Same this one was working tho so mad cool points
Racist... smh
Same
Ptyler Beats lmao what no it’s not
@@taylorzerr5924 It's just a joke ^^
I remember a blind man called out to me and my bf and at first.
A simple, “Hello?? Somebody there? Hello? I just need a little help.”
I almost kept going cause there’s a lot of crazy people in the area so it didn’t seem like a good idea to respond, but I’m a sucker for helping people so I looked over quickly and noticed his big shades and red extended cane. I was like, “Oh! Hi! Yes? What can I help you with?” feeling bad that I almost didn’t say anything.
He wanted to know if he was close to 7/11 or not (he was but it was on the other side of a metal fence that separates the different parking lots). I was going to explain where to go but I thought about how dumb I’d sound and then I figured, I don’t mind helping so let’s just take him there. I said, “We can walk you there if you’d like.” He was surprised, “Oh? Really? That’d be so nice/wonderful.” You could heat the relief and happiness in his voice.
I offered my arm for him to hold and he held onto it and we slowly and carefully made our way to the 7/11. My bf and I took him through the lot (cause people just blow right through there and don’t watch for others ever :(( )and to the sidewalk that led him up to the door and finally, we are at the doors for 7//11.
We tell him. He feels around with his cane then he figured out where it was and he thanked us and we said you’re welcome and we were happy to help (cause we truly were :)) )
And he went inside and we left for home feeling good about helping someone out.
Now someone might say WHat iF HE Was A faKe?
Eh
Doesn’t matter to me. Regardless of who he was or if he was blind or not, I can at least say that I decided to help someone and did.
Not for goody points but because it’s the right thing.
Always keep an eye and ear out for people who might be asking for your help.
Be aware and be kind and do your best to better another person’s day or yours always💙
Sasha V. Thank you for being a kind person and looking outside of your own world to see someone else in need. I have been there just like this man before, and it is such a wonderful feeling when someone stops and asks if you need any assistance. A little kind gesture from someone like you, can truly make such a huge impact and difference in someone’s life like mine. Thank you again for what you did for this man, the world needs more people like you. Happy holidays and many blessings :-)
People like you make me so happy.
Kendall MacLeod also, what exactly is the benefit of faking blindness, especially in these situations? lmao
@Kendall MacLeod Theres just a bunch of trolls on TH-cam. Honestly they're everywhere on social media platforms and for some reason theres a bunch of annoying people who like to start pointless arguments
I will never stop being amazed at how responsive guide dogs are to their owners.
I’m not visually impaired at all, however I find it so frustrating when Old Navy rearranges every time I’m in that store. I’ve always wondered if guide dogs get confused by that.
Thats so you walk past things you usually wouldnt and then buy soemthing extra
I mean the guide dogs go to different places all the time so even if they change it up they probably treat it like a new place
when the lady started giving you the specific directions and showing you around it made me smile so much.
Anna Senk oh I know, she was so wonderful!
Not being mean but how can she read your comment
The Nature Gamer she uses VoiceOver to have her phone read comments and other text on her device, just like most other blind people.
The Nature Gamer voice over
The Nature Gamer I honestly use it when I don’t have my contacts in and can almost see nothing
That last employee deserves some serious praise. I hope Macy’s saw this video and noticed that she was the first employee to guide a blind woman.
Right. She was a Macy's employee who actually helped and seemed to want to help.
If someone asked me, I'd take them there not give vague instructions.
And describe which way we're going, so they have a better idea for future
Me too. I can take 5 minutes out of a casual day to help someone out. Especially since i, even with full sight, have a hard time following and giving directions lmao.
Honestly gets you to walk around and talk a little bit too.
If it's an employee you can't just leave your station.
"you get a big reward for that one. a big biscuit" omg my heart soared i was sohappy for tony
So you found out Antonia passed away?
Joy Ross : aw... my condolences 🙏🏽💜. She’s not your ever guardian angel 👼🏼
Pascal K. Sameeee
The last lady helping guide you an your working dog did it in the best way in my opinion.
3:20 the shop is playing Toxic by Britney Spears. That's iconic
Kat Bruna “Baby can’t you see?”
@@dezzi9955 "I'm calling"
@@Ahrigamii a guy like you
@@tenacmrecnjak3088 Should wear a warning
@@mousearson9053 it's dangerous
The woman who took her out of the mall, then helped get a starting point and bearing (while also guiding and asking folks to get out of the way) 👌🏻
I felt the sass when she said “Uhm there’s plentyyyyy of us”
God... who goes into a store anymore? This is a good reason not to.
It's nice to see the world through the eyes of a blind person.
Hol up
Hol up-
hol up-
hol up-
hol up-
"Where's the elevator"
"Over there"
Bruh
There is a blind man that comes into my job and whenever I’m finished with the customer in front of him I always tell him to walk forward and when he gets right in front of the counter how many steps to take to whichever side so he is in front of the register I am using and I always make sure He is correct when he tells me what kind of bill he gives me and how much his change is and which bill is on top. Others I work never know how to handle it and customers tell me I’m great with it but he is like any other customer and never mind going an extra mile to make sure he gets the same treatment and help as if I was in his shoes.
That is so awesome! Thank you for doing that, hopefully others around you will take pointers from you with knowing how to interact with the Blind. I appreciate what you do for him, I know it means so much
Joy Ross thank you so much! I remember the first time helping him I was afraid I would mess up or not really be helpful at all and by the end of the interaction I felt more confident that I actually was helpful. I wish more people in this world were helpful it would make small things just a little bit easier
Lol at my job i had a blind couple. They were old. The man asked for help to the bathroom. I led him to the bathroom. Showed him to the toilet, and was like you can handle it from here, right? He laughed and said yeah, and I walked out of the bathroom, and he did his business lol.
"I couldn't hear anybody"
Employee "Well they're here."
OKAY BUT HOW DOES THAT HELP THE BLIND CUSTOMER WHO IS BEING EXTREMELY POLITE EVEN WHILE FACING RUDENESS AND ADVERSITY JUST GOING ABOUT HER DAY TO DAY LIFE?
Wow.
I hope Macy's sees this video and does some intense sensitivity training for their employees on how to politely and appropriately assist customers who have disabilities.
Gary E. Ko she literally has a service animal. And as retail employee it is your job to ask people if they are doing okay and check on people even if someone doesnt to come up and ask for help. Also. If you don’t want help just say no thank you I’d rather browse alone and 99.9999999% of the time they will leave you alone. They shouldn’t be expected to not do their jobs that they are getting paid to do just because you don’t like being asked if you need help. Js
It doesn't even help a non blind customer wtf
@@raychill6384 she was busy with a customer. How was she supposed to ask her if she's okay? Yeah she didn't have to be rude but in all honesty, not everyone who has a service dog is blind and she probably didn't even see the dog behind that counter and computer screen because, like I said, she was already helping a customer. Retail hardly even trains us for the basic stuff. Managers don't even know how to help blind people. The average person doesn't. Blame the education system, not retail (well retail too)
Yeah underpaid retail workers should be put through extra training because one person was rude.
Ray Chill Bruh, ten times out of ten, that dog is an emotional support dog. It’s kinda hard to actually know when someone needs special assistance or not.
I think all stores should give training to employees to help people with disabilities
such a good idea!
Stores don't even train employees properly to do their job. And it's frustrating employees even more than customers.
Almost everywhere in Sweden, in all stores they guide you to where and what you are looking for, whether you are blind or or not. It's embedded in their way of service.
oliver rose retail doesn’t really even train you you just get thrown in
Are you guys gonna be paying for all that extra training? Or are we just saying things like wishes come true for free lol
Dear lord, her voice is adorable
Thank you :-) are you a new subscriber?
@@JoyRoss idk if she is but I know I am :)
Adam Junod simp
i love how some people really are saying “stop being rude all because you have a disability” honestly can you imagine how scary it must be to try and find your way around with only your hearing and your guide dog (who she mentioned she was training) - you’re going to become frazzled and upset so i dont blame her for jumping at the oppotunity as soon as she heard someone. I work in retail and it happens all the time, i don’t view it as rude it’s a simple question of asking where to go. people really need a bit more compassionate and patience rather than going straight to the “you’re being an ass cause you have a disability” card
ellie curtis it’s much less of the situation but the overall aura she gives off. It’s hard to explain but I know like minded people know what I’m getting at here. For example there are cashier jobs where they actually can’t leave the cash their at for security reasons and for other customers to be able to pay out. The high pitch tone of her voice - even if she wasn’t blind is annoying as hell. The way she immediately cuts people off before they can begin trying to think of how to explain directions to a blind person (which is actually impossible lmao let’s be real) is just arrogant. I really think if she is going into a crowded public place she needs more security such as bringing a friend or family member.
And elite trained dog or dog in training, a mall can be very confusing for an animal.
@@biancam.3828
Some people naturally have a high pitched voice? And ok, so this dog is trained to help their owner and ENJOYS doing so, dogs have no problem being in a mall or any place in general.
Yes, I understand that it is hard to explain to a blind person directions, but this is why I feel like cashiers should have training for how to handle people who are deaf or visually impaired, as it's not impossible to give directions to someone who is blind.
Emerald Apple they do get trained, I’m saying you shouldn’t be up and arms when people are caught off guard because encountering this disability is not every day for most people. Everybody SAYS they would handle a situation elegantly but I guarantee you 80% of the time people don’t fall through. It’s just in their nature.
Bianca m. you say it’s impossible to give directions to a blind person. Well consider yourself lucky that you don’t have to walk in the dark throughout your life with only your hearing, intuition, and cane / guide dog at hand (there are some cases where there are blind people who are also hard-of-hearing). If you cared, you’d do everything you can to make their life easier, even if it means guiding them to one part of the store.
Bianca m. What an entitled little brat you are. She never asked anyone to leave their post- only for directions. It is not ‘impossible’ to give good directions to a blind person. I do it all the damn time. And she was literally interrupting them because they were wasting time and didn’t know how to give directions. So she told them. Get off your high horse.
Dog is so smart. I hate when people say service dogs get no love. Their owner will give them so much love and the stimulation they get from learning and following commands doing all their service dog things. I would argue that service dogs are happier than a lot of dogs.
people who say that are just upset they can't pet the cute doggy they see while out and about -_- those dogs go home with that person too, and that person probably wants to sit and relax at some point too, and guess what happens- same thing the rest of us do with our dogs while relaxing, rub the dog lol.
The feeling that they did something to help the owner is all they need
Once the harness comes off, it's play time for them
They really are! My significant other has a service dog and compared to other normal dogs and their owners, they have such a strong bond. It's a beautiful friendship where they get to help each other. :)
I worked in retail once and a blind person approached me. First I resisted the urge to pet the dog. He asked me where a certain department was. I just went off my normal routine and said "Oh the sign is over there." After profusely apologizing, I just kind of awkwardly said "Oh... uh... go forward for a bit then like... go to the right." I really had no idea what to do since I wasn't allowed to leave my post at the register.
Adude601 id probably make the same mistake lol