I have a challenge with my 32ch NVR, 1st the Poe went faulty and I power the cameras with a power box ,now I was unable to embed it with the other 16channels Poe switch to make it 32channels.
Hi Chris, What an awesome and helpful video. I have had a HIK Vision system fitted at home for years now and one of the biggest problems I had was the Date/Time was set "manual" and thanks to your video I have managed to log in as an administrator, and not only checked the network settings, but I have also been able to update the time stamps to link with my laptop. This is one thing our installer do not go through with us, so thanks again, I can now cross that off my to do list and know that my cameras will always show the correct time.
No Probs thanks for commenting and glad to hear it help! have some more lined up but we are so busy with work its impossible to get them done and uploaded
Hi John, you might be having a network issue in your house thats not relevant to the actual CCTV system. we can likely help you with this we offer a remote support service for a fee please contact us at info@charged.services and we can sort this out for you.
Hi Chris followed your instructions but when I go tot he app and go to the cameras I get connection failed and i still get no notifications. any help aprreciated - thanks
I don't have the password for my camera and no matter what I do it still can't connect And it doesn't let me press neither enable DHCP or enable Hik-vision connect why?
You need to perform a factory reset and reactive the camera. if you are trying to do this using an NVR though you will need an installer in your area to download a file and reset it with Hikvision directly.
Thanks for your video. I have the same issue, we have changed the router and now we can not access our control panel and also open the gate. please let me know how we can contact you.
I've never had an administrator password. That SADP simply detected my camera and showed me it's IP address, but as of this morning, it's not detecting, and not showing in Blue Iris.Cut the power to it and re-connected it. Reset router, etc, still nothing.
Hi mate can you help me please all my cams are working but my ptz has stopped working not recording saying device offline check network condition of if I switch dvr off and back on it comes one and goes off again after few minutes any idea what I can be please
Hello , I have an issue regarding my cameras where I can only see the live view on 3 out of the 4 via the app?? I can playback and see the camera that doesn’t work, I just can’t watch it live on the app??? I can’t however watch all 4 live via my tv at home . Any ideas ??
I have 2 set ups and one more to set up soon to replace old existing setups, the problem I have which I didnt have with the old systems is that for security I live view constantly remotley in one area, the systems I have set up both freeze after approx 5mins constantly, I have been over and over the settings and cannot figure out why this happens. I have contacted Hikvision but never get an answer. Have you or anyone on here had this issue and is there something I am missing in the settings to stop the freezing happening. TIA
Hi So Hik connect is not designed for a 24/7 mobile monitoring solution. If you are using a PC I would suggest you log in using IVMS4200 on the pc and use this to monitor your sites. Be mindful though that if you are remotely monitoring CCTV over the internet you will be using a huge amount of bandwidth monitoring multiple channels at the same time. If you do not have a fibre optic internet service chances are you will cause yourself more problems with other services trying to use the internet at the same time.
Help!!! My ipv4 adress was not the same so i changed it but now i cant log in on the microsoft edge like normally, also sadp dont shows the camera anymore😮💨
Hi Richard, See below comments for your other query. But this now depends on your cameras and the firware on them and then updating your Web components plug ins etc. Clear your browser cache after doing all of this and reboot your PC. If your cameras support latest firmware then it should be fine. see www.hikvisioneurope.com/uk/portal/ and go through to front ends and camera firmwares and make sure you get the right firmware for your camera. There are some work arounds but none are really great. only a matter of time before we see old models phased out and they will be EOL and no longer supported.
Hey CHris, thanks for your video. I tried everything you have mentioned, but it still does not reflect in my Hikconnectapp. can you help me on this. Regards, Dhruv
Hi, we’ve got hikvision analogue cameras. I’m getting a bit long in the tooth and technology just ain’t my thing. We’ve had a mesh system installed and since then the app is saying offline even though we can see everything is working on the TV which is hard wired. I’ve tried following your instructions but it too complicated for me. Just wondering if you can help pls?
Hi Richard, Im guessing here but are you trying to connect to the camera directly via web browser? First of all use Internet explorer, itll be easier for you with installing plugins etc and will just work as per videos on youtube. to access cameras that are attached to your NVR best way for you to do this is go to configuration - Network settings - advanced configuration - Other in that menu there is a tick box or a slider button dependent on firmware of the NVR that is labeled Virtual Host. Turn this on Click Save. Then go to Camera Management, your list of cameras will now have an IP address with port number 6500x after them, you can now access all channels by clicking their links or changing from 65001/002 etc etc for each camera.
Hi James, There are a couple of issues coming up in the UK with BT Homehub 6 blocking Hik connect connection. It really depends what your trying to do. we do offer a remote support service which we charge for. If you would like this then contact us info@charged.services and we can likely get this sorted for you.
Fantastic video and very well explained. I have recently moved into a house that has this system fitted with one indoor screen and one camera intercom fitted outside on our electric gate. I was using ivms and for some reason I get two indoor screens coming up on the online search and then the one camera/intercom at the gate. I want to add the keypad to the system and have read that I must use ivms to program this and this is where my problem starts. I have tried adding the gate camera/intercom to ivms but it keeps saying that it has timed out. I tried following your guide as we have a fancy wifi system with the main virgin wifi box and then also another router which distributes access points around our home so enable the option to find its own ip address which it changed after refresh but then our system stopped working from both the app and the indoor screen so I put it back to the original ip address. I am assuming that the gate camera/intercom is not setup to the network properly as the time shows a date year of 1970 but am really confused as to how to get my keypad configured now.
Drop me an email Paul - info@charged.services sounds like you have a variety of issues. All probably minor and just a bit of topology that needs sorting
I have changed my Router and now my Camera are not working on the Mobile phone App to view remotely. The configuration on the DVR has not been changed. I can confirm the camera are viewable internally via LAN IP. I have updated the DVR firmware, all port forwarding been done on the router. I have also followed your video but still no luck. Any ideas?
Hi I have a hikvision dvr and colourvu camera and randomly one camera goes offline (no video) before it’ goes off comes up with horizontal lines like interference. Any suggestions ? It comes on randomly , would it be the power supply as using one power supply with a 4 split to power, it is a dvr, ? Thanks
I've got 4 cameras and one of them just keeps going offline. It gets an IP and works, but 48hrs later it goes offline until I unplug the cable and plug it back in. It's wired too on a POE switch and the router hands out IPs to it just fine, statically mapped.
Very good, however… I have 2 hik Wi-Fi cameras that work fine, just added another one and I can not get it to be visible on the app via the mobile network, it is the only camera that shows offline status and all settings seem to be the came as the other two cameras?. Any ideas????
Are you trying to add it via an NVR or trying to add it directly to hik connect. Memory card in the camera for instance? drop me a message again and we can try and help you with this. Info@charged.services
@@ChargedServices hi there, don’t have an NVR it’s all Wi-Fi, just discovered that the new camera will work if it’s plugged into the router via a CAT cable
You might be better to watch out other video of how to set up a system from scratch and it will show you how to use the SADP tool which will give you the IP Address of your units. Then you can enter the IP address to your URL bar and you are there.
hi there just wondering if you could give some advice where do i access the administrator password for the SADP? unable to contact supplier (3rd party) I have the IP Address typed into search bar came up with HIKVISION page but i dont know the User Name or Password any advice.
Thank you so much for your hard work Extremely helpful though i faced the issue of not knowing my administrator password could you please help me ?! I can’t get past that step .
hi i downloaded sadp but it is showing no online devices on my home computer but i can view my cameras at the moment on my mobile phone app but only on wifi soon as i leave the house i can no longer view the cameras
Hi can I ask a question I have the ds 2se7c124iw ae this is a dual camera ptz how do you get both cameras up on hik connect do you give them the same IP address and change camera settings to 2 instead of 1 camera in that address or do you know a different way of doing this Thanks
I haven’t ever added one of those onto HIK connect direct. I’m assuming that’s what you mean? It should add bit like an NVR as the camera has 2 channels. If you was adding it to an NVR you would manually configure by IP then choose the relevant channel
well, I tried all of that, as long as I use a cable from the camera to the router, I can see my camera, the IP address and so on. As soon as I disconnect the cable, it is over. No way to get cameras connecting through WIFI. I didn't have that problem with my TP-Link router. That started since I switched for an ASUS one
Sounds like your trying to use wifi cameras and the issue you have is they work in 2.4ghz so probably need to set up a dedicated 2.4ghz network for your cameras and pair them with that
I have downloaded the SADP as suggested but when I run it nothing happens - shows 0 devices online. (My issue happened as we changed BT router) up address I used to use no longer works - please help
Hi Jane, are you using BT wifi extender discs? It sounds like your just not connected correctly. We can assist you via Remote Desktop if you like but there is a charge for this service please contact info@charged.services
This was helpful. But as a relatively non technical person. I now have connection when I’m on my home wifi but not connected when off home wifi or most importantly when I’m not at home at all. Can you help?
Hi Ian, Id say with gates we generally find cable and connection is usually the problem. Where are you based and if your in the south east of england we might be able to help you. send us an email info@charged.services for more help
Hi Chris, I found your video so helpful. I am actually having issues with my admin password, especially the one for the cameras. I would appreciate if you can help me to sort this problem out.
The SADP tool will not bring up my device, i have no idea whats going on, my device said its active but offline. I can see the videos on my othe monitor but not on my main computer, could it be a damaged ethernet cable? Im so frustrated as i need these camera being able to record.. Please help :(
Hi Chris, That was a good video. However, my problem may be a bit more complex and I am still not able to resolve that. I have added a wireless IP Camera DS-2CV1021G0-IDW1 to my DVR DS-7208HUHI-K2. After I have added the IP camera, I couldn't see the IP Camera on Hik Connect while all other wired cameras worked ok. I was advised to delete the DVR on my Hik Connect and re add it back to refresh. After I did that, the DVR now goes offline. However when I check the Register Status on the Network-Advance Settings-Platform Access, it shows Online. But when I check the Register Status of the IP Camera, it shows Offline. Can you please help?
Brilliant videos. I'm having issues when I disconnect my ethernet cable from my WiFi camera it goes offline on the platform access but when it's wired I'm able to view live images via mobile data on the hik - connect. It's connect via WiFi so all good on the laptop able to view via IE I want to leave unwired no ethernet and view via mobile data as camera just be connected via mains adapter. Basically it's OK via LAN on mobile data (phone) but not working on WLAN Can you help please?
Hi! We can try. What model of camera is it? Couple things to look out for is most of these HikVision or not only support 2.4ghz WiFi band. What we have here for instance is a separate 2.4ghz band for cctv/doorbell devices. This allows them to connect fine and has no issues. I’d suspect your problem lies there as it’s most common.
sir i have installed hikvision 7600 series 32 channel NVR having 4 giga POE with 4 different location all of the poe connected together the issue i am facing is that 3POE having 20 camera turend off few few minutes eacept the camera connected to the poe which is nearby NVR i have changed the POE and the crimp RJ 45 can you please help me out what will be the reason for this Thank You
Hi Chris, I've followed the video however My Type ISUP still remains offline and while I can see live pictures on the mobile app and via the nvr. When I log directly into the NVR via the IP address it says no live feed and unable to see any pictures. Are you able to help with this?
Plug it back in then...............your going to need some more details for us to assist you with that. Download the SADP tool as a starting point and see if you can see your device.
Hi James quite simply it’s to do with your internet connection. On wifi/Ethernet connection where you cctv is go to Speedtest.net and check your upload speed anything less than about 12mbps then you can expect troubles
Thank you for tutorial video. Still one thing puzzles me, and I can't find the answer. I'm currently using smartphone with 'ip webcam' app for monitoring room. The problem is whenever power in room is lost my phone not only stops sending videos after motion detection, but also stops saving them to it's own memory. Then I have to personally turn app again so it can start detect motion and record again. In that situation potential intruder can simply turn off power. Can I configure for example HWC-C120 model so it would be immune to such power loses? It has 5V DC input so I could power it through powerbank. Then if power goes down and my router turns off camera still should be powered for many hours. (router battery lasts only about an hour) IMPORTANT QUESTION - would camera still save a movie on memory card after it loses connection with router?
Yes simply put I have no experience with that camera you mentioned but. So long as the camera is powered and an internal memory card installed it will record
Hi Chris I couldn’t log in outside the house to see the cameras so I reset the NVR to factory settings now the NVR will only pick up two of the eight cameras all the others are offline(user password) I have downloaded the SADP software and team viewer Can you assist Regards Mal
Hello boss am not sure if you are still around helping solve problems. My hikvision keyboard keeps saying "connect failed" anytime you try to select a camera using the keys. It was working few days ago, but looks like someone's messed about with the IP address or something and now it wouldn't connect
Great 👍 video...I have 2 questions if you could be so kind as to help Q1. If I use the Web browser to log In to the DVR does it have exactly the same functionality and option as login in to the Physical DVR? Q2.I only have a 2 4k camera set up but after updating the DVR to the latest firm only 1 camera displays now on the phone app and Web client it just says NO VIDEO any suggestions would be really appreciated
Id say you have done something wrong. Check the Camera management page and make sure you have 2 cameras visible. If you have a DVR and the cameras are TVI id suggest you check your compatibility as most of the basic DVR's cannot support 4k on more than channel 1.
Finger in the air comment, could be loads of variables likely your cameras are on a different admin password and you have changed the NVR? You need to factory reset all the cameras or change your default camera password if you know what it should be for the cameras
Yeah had to factory reset the cameras with a camera reset switch at the back of all the cameras only then they were online and then I had to manually assign the correct IP to the camers to match the same network ID as NVR@@ChargedServices
Hi Chris, I have done all of that and for some reason my NVR still keeps saying Offline - Server connection failed. I am not sure what else to try. Please Help
0hi sir: my two linksys routers (MR7500) and linksys EA 6900 work fine with my NVR. No problems. My newest router ASUS RT-AX88U, when i plug in my ipv6 cable into the router port, does not show up on the client list. My ip cameras show offline. Ny NVR is IVMS4200 hikvision. Do you know what settings i can change on the Asus Router to gain access ? with out affecting the other two linksys routers. i prefer not to make no changes on the NVR Monitor as to not get a error when i start the linksys routers again. hope you can help. ASUS Tech support is of no help.
Id suggest go to network settings and enable DHCP as your multiple router setup is probably throwing out something. If your other devices can join and get access to the internet your DHCP should be working this should fix it
@@ChargedServices Thanks for writing. I was able to access the ASUS Router, but i do not want to have a different ip address. i would like the same for two routers. do you know if this is possible. Additionally i was not able to get LTE setting to work. do you know how i would fix this as well. my NVR does not have the capabilities to get into hik-connect.
@@pmjr2910 you cannot have the same IP address in 2 routers…..that could be your problem if your trying to give them the same IP. Your not getting connected out to the internet as you have IP conflict
Unfortunately without more detail I’d say your just not in the same Lan, either your wifi is different to the Ethernet connections everything else is connected to? Could be all your cameras are attached to the NVR and the NVR isn’t connected properly
This will need to be done via a registered installer in your country. Best bet might be to seek a HikVision reseller where you are based and they can assist you
@@NoahsMissus so I found my mistake. I bought WiFi camera, but it can connect to the Hik-Connect only with cable. For WiFi connection I need to buy NVR
Hello Sir: My hikvision NVR 4200 has one out of six cameras that is offline. Can you assist me in the steps i would need to take to bring that one camera back on line?. Any info would be greatly appreciated. Thank you
Hi this can be a complex one. It depends on model etc as to where to start. do you know if they are IP cameras? id suggest without seeing anything its likely a connection/ cable problem.
P Morales 38 minutes ago Hello again sir: I just upgraded my Hik-V NVR t0: Q2/8P series. Two of my cameras will not comeback online. i have tried to re-set 30 sec ties 3, with negative results. I might have criss cross one of the POE cables, when i was transfering them from my old NVR (E2/8P-2T) series. How can i get these two cameras back online? The cables that are in the POE slots, how do i know if they are in the right slot??? How can i verify this info?? Your assistance will be greatly appreciated. Thanks.
Generally its User and Installer error that causes issues. They dont just go wrong by themselves. Changes in your network settings that you don't think about the wider effects cause the issues.
Hi Chris when ever I have to back up video and audio of captions needed for verifications to show for legal purposes expressed, the audio recording does not back up with the video caption.. Do you have a solution Thanks Cha
I’m assuming here as not sure I understand how you wrote this. You don’t have audio on recordings but you have audio on the live view? If so go to Storage Schedule (web browser), top left is Advanced button there is a tick box save audio. Click that apply to all channels and save.
Hi, can you help us? We have received 15 hik cams from the company I myself work for, but the IT department does not know the admin code so cannot change them. is there any way around it...
Assuming you are some sort of IT contractor Network professional? If so you can contact a HikVision for password reset and plenty of videos of how to do it depending on where your located we can help you if you need a site engineer, info@charged.services
Hi Chris. Thanks for the excellent video. I have a Hikvision CCTV system with two additional HiLook IPC-T250H cameras. It was all working okay until a couple of weeks ago when one camera went offline. I followed your video through & generally everything checked out okay. After I logged in to the camera itself using its IP address & went to Network>Advanced Settings>Platform Access it says the camera is online. In iVMS-4200 I've added the camera from the list on the bottom of the screen, but it's still showing as offline. Can you offer any guidance at all?
Hi, Am i assuming you have an NVR connected that works fine with cameras but also 2 separate cameras or do you mean you have 2 cameras connected to your DVR? it sounds like you just have an IP related problem. If you can elaborate a little on the set up and try and give me the detail we can guide you and sort it no problem! have you recently upgraded firmware at all? as hik connect no longer supports connections without verification codes now
@@ChargedServices Hi. I don’t have a NVR, I started out with a Hikvision access control system, then added the two (separate) cameras. The cameras have been working fine. They obviously don’t record anything but I can view the feed on Hik-connect. Once I got the IE extension for Chrome I logged into the camera in question with its IP address & I can view the stream. However, I can’t get it to go online in iVMS-4200. To be honest, I haven’t updated the firmware since it was installed in May this year.
@@mxgraphicssupport1245 On the Platform access page, are you showing: HikConnect as the Platform access mode? litedev.eu.hik-connect.com as the server address? In Basic Network settings, Are you using DHCP for the cameras? if not Check your DNS details at the bottom, are they blank? If so thats your problem. If all of that is correct or its all on DHCP. Then Download the Hik-Connect app instead (guessing your using android hence IVMS) go to www.hik-connect.com and choose download the app it will take you to the Hikvision app store instead and download the APK from there and install. Then add your cameras using that app using the serial numbers of the camera. Id suspect its an old IVMS App version and old camera version compatibility issue. Check image encryption settings too as you need that to use Hik connect now.
Hi There, I recently reset my modem/router, since then my dvr has been offline. I have my IPV4 and followed your video from going to cmd ip config, I think everything is correct, or not, but it still won't go online. What am I missing?
Hi Rita, Im going to take a guess that you havent turned on DHCP on your DVR. If you do that in the network screen you and save it you will probably find it updates. Most of the time you are missing DNS and Gateway address on the DVR thats usually where people go wrong. 6:41 on the video re-watch that bit. You may need to click the DHCP box then save it and will likely work for you.
@@ChargedServices Thanks for responding so quickly. The issue with that is when I select DHCP, the IPV4 address and all others just disappear. Thoughts
@@ChargedServices they completey disappear. If I leave the DHCP unchecked they all remain. But as soon as I check that box and apply, they all disappear
@@ritamorello1560 Can you drop me an email info@charged.services. Need a couple of screen shots and ideally some pictures of how you have your DVR connected. It sounds like you have an issue with how its actually hooked up.
Hy Chris, i was watching your videos about a quite similair situation: We have 6 cameras installed in our house. and all of the sudden, one went offline. i tried to unplugg and replug it etc. but none of it is helping. Now u r mentioning the webpage with all it Settings possibilities. I do not have the admin password. The guy who installed us the cameras (my cousin) is currently off on a buisness trip. Where or how could i get the password to log in? Is there a clue on the package of teh device or something? Btw, when i look with the other camera which is OFF, in the dark, i can see how it is like "shining". Would appreciate it quite a lot mate. Thank you in forward for ur respond. Marko
Hi Unfortunately there is no easy resolution for your problem. You can reset the IP Cameras but it relys on holding down the reset button on the camera inside the SD card case while cycling the power (take out the Ethernet cable hold down the button, instert the RJ45 and keep holding the reset button for around 15 seconds, It will reinitialise the camera and you will need to activate it again using the SADP tool. See our video about how to set it up from scratch and how to do this is in there.
G'day Chris! I have a 4 channel HikVision NVR and one camera at the front gate. The gate is about 100 metres away so i use a wireless link with Ubiquiti nanostations. Everything in the house is hardwired so i have no trouble browsing to the NVR. The problem i have however, is that there is a power failure to the NVR, the camera will not reconnect automatically. The status of the camera is shown as Offline (detecting)... so it seems to be seeing a device but is unable to configure / identify it. The solution i have discovered is to disconnect the camera and plug it directly into the camera port on the NVR, wait for it to come online and then install back at the gate. Any ideas how i can make it connect automatically after a power failure.
You need to configure a static IP on the camera and reserve the IP on your router. As that camera in the ubiquity will be getting an IP from the router and not your NVR. That way on reboot it will always have the IP it was assigned and the NVR will always be looking for that IP
![เบิ้ล ปทุมราช - สาวสอง ( มีมี่ของอ้าย ) ft. ตาต้า,ต้องเต [OFFICIAL MV]](http://i.ytimg.com/vi/mqlMjnP08XI/mqdefault.jpg)
![[UPDATE] How to Solve Hikvision DVR Offline Problem | Hik Connect Offline](/img/n.gif)
Absolute gem of a video! Finally managed to get my system back up and running after internet provider change. Thank you so much!
legend. you just help me get my cameras back up and running with my new bt smart hub 2. THANK YOU
Smashing video, I was struggling for weeks to try get my system up and running and this did the trick :-).
I have a challenge with my 32ch NVR, 1st the Poe went faulty and I power the cameras with a power box ,now I was unable to embed it with the other 16channels Poe switch to make it 32channels.
I need assistance
Thank you so much. It was a relief at 2 AM in the morning
Hi Chris, What an awesome and helpful video. I have had a HIK Vision system fitted at home for years now and one of the biggest problems I had was the Date/Time was set "manual" and thanks to your video I have managed to log in as an administrator, and not only checked the network settings, but I have also been able to update the time stamps to link with my laptop.
This is one thing our installer do not go through with us, so thanks again, I can now cross that off my to do list and know that my cameras will always show the correct time.
No Probs thanks for commenting and glad to hear it help! have some more lined up but we are so busy with work its impossible to get them done and uploaded
I wanted to say thanks for guiding me through this =)
No Probs Jason glad it helped!
I did all the step and my device is online but still cound’t view in my phone app
Extremely helpful and detailed. Thanks man. 😀👍
Thanks! we have a lot more content planned this year
Network settings gets back to default after rebooting the dvr what could be the problem there already changed cmos cell
changed Internet providers and nothing works now not even old nvr ip
the sadp app errors after its installed i tried repairing it multiple times
Hi John, you might be having a network issue in your house thats not relevant to the actual CCTV system. we can likely help you with this we offer a remote support service for a fee please contact us at info@charged.services and we can sort this out for you.
Excellent video and solved this issue. Most helpful and thorough
Hi Chris followed your instructions but when I go tot he app and go to the cameras I get connection failed and i still get no notifications. any help aprreciated - thanks
I had a power cut today and hik connect says cameras offline. Any ideas what's wrong please?
I don't have the password for my camera and no matter what I do it still can't connect
And it doesn't let me press neither enable DHCP or enable Hik-vision connect why?
You need to perform a factory reset and reactive the camera. if you are trying to do this using an NVR though you will need an installer in your area to download a file and reset it with Hikvision directly.
Thanks for your video. I have the same issue, we have changed the router and now we can not access our control panel and also open the gate. please let me know how we can contact you.
i can ping my nvr IP address thru the command prompt from my web computer but i can't view or open the nvr on the web browser. what could be the issue
Can you help had a new BT hub and password and the Pro Control App not working?
I've never had an administrator password. That SADP simply detected my camera and showed me it's IP address, but as of this morning, it's not detecting, and not showing in Blue Iris.Cut the power to it and re-connected it. Reset router, etc, still nothing.
Hi mate can you help me please all my cams are working but my ptz has stopped working not recording saying device offline check network condition of if I switch dvr off and back on it comes one and goes off again after few minutes any idea what I can be please
Hello , I have an issue regarding my cameras where I can only see the live view on 3 out of the 4 via the app?? I can playback and see the camera that doesn’t work, I just can’t watch it live on the app??? I can’t however watch all 4 live via my tv at home . Any ideas ??
I have 2 set ups and one more to set up soon to replace old existing setups, the problem I have which I didnt have with the old systems is that for security I live view constantly remotley in one area, the systems I have set up both freeze after approx 5mins constantly, I have been over and over the settings and cannot figure out why this happens. I have contacted Hikvision but never get an answer. Have you or anyone on here had this issue and is there something I am missing in the settings to stop the freezing happening. TIA
Hi So Hik connect is not designed for a 24/7 mobile monitoring solution. If you are using a PC I would suggest you log in using IVMS4200 on the pc and use this to monitor your sites. Be mindful though that if you are remotely monitoring CCTV over the internet you will be using a huge amount of bandwidth monitoring multiple channels at the same time. If you do not have a fibre optic internet service chances are you will cause yourself more problems with other services trying to use the internet at the same time.
Having a problem with my cctv.. there's no camera setting .theres only yellow bar when i select on the left side.theres no option to select
Help!!! My ipv4 adress was not the same so i changed it but now i cant log in on the microsoft edge like normally, also sadp dont shows the camera anymore😮💨
Great video. However my cameras won’t play if I’m on 4/5g ? Fine on wifi at home. HELP!!
hi can you tell me how or a way around getting liveview on edge on windows 11 for hikvision cameras all im getting is no liveview
Hi Richard, See below comments for your other query. But this now depends on your cameras and the firware on them and then updating your Web components plug ins etc. Clear your browser cache after doing all of this and reboot your PC. If your cameras support latest firmware then it should be fine. see www.hikvisioneurope.com/uk/portal/ and go through to front ends and camera firmwares and make sure you get the right firmware for your camera. There are some work arounds but none are really great. only a matter of time before we see old models phased out and they will be EOL and no longer supported.
Hey CHris, thanks for your video. I tried everything you have mentioned, but it still does not reflect in my Hikconnectapp. can you help me on this.
Regards,
Dhruv
I can’t rewatch - replay. It stops at 23.59 for all three cameras
Hi, we’ve got hikvision analogue cameras. I’m getting a bit long in the tooth and technology just ain’t my thing. We’ve had a mesh system installed and since then the app is saying offline even though we can see everything is working on the TV which is hard wired. I’ve tried following your instructions but it too complicated for me. Just wondering if you can help pls?
Hi Sir if I turn on one NVR which consists of a 32 camera the other NVR camera Goes offline
Hi can you tell me how to get a camera onto my main Hik-Connect screen not through the nvr but straight from the router please
Hi Richard, Im guessing here but are you trying to connect to the camera directly via web browser? First of all use Internet explorer, itll be easier for you with installing plugins etc and will just work as per videos on youtube. to access cameras that are attached to your NVR best way for you to do this is go to configuration - Network settings - advanced configuration - Other in that menu there is a tick box or a slider button dependent on firmware of the NVR that is labeled Virtual Host. Turn this on Click Save. Then go to Camera Management, your list of cameras will now have an IP address with port number 6500x after them, you can now access all channels by clicking their links or changing from 65001/002 etc etc for each camera.
I managed to get as far as downloading the sadp tool and then there's nothing in it. Really need some help!
Hi done all this and still offline. Any solutions thanks
Hi James, There are a couple of issues coming up in the UK with BT Homehub 6 blocking Hik connect connection. It really depends what your trying to do. we do offer a remote support service which we charge for. If you would like this then contact us info@charged.services and we can likely get this sorted for you.
Fantastic video and very well explained. I have recently moved into a house that has this system fitted with one indoor screen and one camera intercom fitted outside on our electric gate. I was using ivms and for some reason I get two indoor screens coming up on the online search and then the one camera/intercom at the gate. I want to add the keypad to the system and have read that I must use ivms to program this and this is where my problem starts. I have tried adding the gate camera/intercom to ivms but it keeps saying that it has timed out. I tried following your guide as we have a fancy wifi system with the main virgin wifi box and then also another router which distributes access points around our home so enable the option to find its own ip address which it changed after refresh but then our system stopped working from both the app and the indoor screen so I put it back to the original ip address. I am assuming that the gate camera/intercom is not setup to the network properly as the time shows a date year of 1970 but am really confused as to how to get my keypad configured now.
Drop me an email Paul - info@charged.services sounds like you have a variety of issues. All probably minor and just a bit of topology that needs sorting
@@ChargedServices thank you
@@ChargedServices the email bounced back. Is that the correct address?
I have changed my Router and now my Camera are not working on the Mobile phone App to view remotely. The configuration on the DVR has not been changed. I can confirm the camera are viewable internally via LAN IP. I have updated the DVR firmware, all port forwarding been done on the router. I have also followed your video but still no luck. Any ideas?
Hi I have a hikvision dvr and colourvu camera and randomly one camera goes offline (no video) before it’ goes off comes up with horizontal lines like interference. Any suggestions ? It comes on randomly , would it be the power supply as using one power supply with a 4 split to power, it is a dvr, ? Thanks
I've got 4 cameras and one of them just keeps going offline. It gets an IP and works, but 48hrs later it goes offline until I unplug the cable and plug it back in. It's wired too on a POE switch and the router hands out IPs to it just fine, statically mapped.
Same here.. Too frustrating!
Just replied to this above
Hello, I don’t have my admin password in the SADP tool
Hi, can I fix the iphone offline problem on my TV using a mouse to navigate on hikvision settings
Very good, however… I have 2 hik Wi-Fi cameras that work fine, just added another one and I can not get it to be visible on the app via the mobile network, it is the only camera that shows offline status and all settings seem to be the came as the other two cameras?. Any ideas????
Are you trying to add it via an NVR or trying to add it directly to hik connect. Memory card in the camera for instance? drop me a message again and we can try and help you with this. Info@charged.services
@@ChargedServices hi there, don’t have an NVR it’s all Wi-Fi, just discovered that the new camera will work if it’s plugged into the router via a CAT cable
thank you so much
Thank you. your video helped a lot.
I don’t understand , where did you get that website to input your IP address .
You might be better to watch out other video of how to set up a system from scratch and it will show you how to use the SADP tool which will give you the IP Address of your units. Then you can enter the IP address to your URL bar and you are there.
5 minutes 20 seconds into this video i show you exactly how to do this though
Hi mate. I have a problem with my hik cctv. I change router now 3 cameras are not working. No camera
Hi Chris ,cant remember my password so cant go any further any ideas
whats a solution for 3g4g5g remote mobile viewing through hik-connect, ivms worked thru celluar but thats now extinct
hi there
just wondering if you could give some advice
where do i access the administrator password for the SADP? unable to contact supplier (3rd party)
I have the IP Address typed into search bar came up with HIKVISION page but i dont know the User Name or Password any advice.
Thank you so much for your hard work
Extremely helpful though i faced the issue of not knowing my administrator password could you please help me ?! I can’t get past that step .
hi i downloaded sadp but it is showing no online devices on my home computer but i can view my cameras at the moment on my mobile phone app but only on wifi soon as i leave the house i can no longer view the cameras
Hi can I ask a question I have the ds 2se7c124iw ae this is a dual camera ptz how do you get both cameras up on hik connect do you give them the same IP address and change camera settings to 2 instead of 1 camera in that address or do you know a different way of doing this
Thanks
I haven’t ever added one of those onto HIK connect direct. I’m assuming that’s what you mean? It should add bit like an NVR as the camera has 2 channels.
If you was adding it to an NVR you would manually configure by IP then choose the relevant channel
downloaded the tool but it would not work still cant dvr system to work
Hi l haven’t changed anything but my app is not working
My camera went offline I reset the router and this fixed the issue - how often will this happen ? 3:33
I can’t actually get the login page up to log in!😢. I’ve downloaded the SADP software but it shows NO devices. I also don’t know my password.😢.
Hello sir, we have 14 IP cameras but no 10 and no 12 camera is unable to show live video. It shows error -live video faild..please guide me
I don’t have access to the administrator password, could you help me? 😊
well, I tried all of that, as long as I use a cable from the camera to the router, I can see my camera, the IP address and so on. As soon as I disconnect the cable, it is over. No way to get cameras connecting through WIFI. I didn't have that problem with my TP-Link router. That started since I switched for an ASUS one
Sounds like your trying to use wifi cameras and the issue you have is they work in 2.4ghz so probably need to set up a dedicated 2.4ghz network for your cameras and pair them with that
thanks mate life saver
Glad it helped
I have downloaded the SADP as suggested but when I run it nothing happens - shows 0 devices online. (My issue happened as we changed BT router) up address I used to use no longer works - please help
Hi Jane, are you using BT wifi extender discs? It sounds like your just not connected correctly. We can assist you via Remote Desktop if you like but there is a charge for this service please contact info@charged.services
And I now see that I can only rewatch betwren 23 and 23.59.. while last week I was able to
This was helpful. But as a relatively non technical person. I now have connection when I’m on my home wifi but not connected when off home wifi or most importantly when I’m not at home at all. Can you help?
When you added the online device there is a line that says add to HIK Connect server. Tap this and it will add it correctly
Thanks for the video, my gate intercom randomly go’s offline now and then any suggestions? Thanks in advance.
Hi Ian, Id say with gates we generally find cable and connection is usually the problem. Where are you based and if your in the south east of england we might be able to help you. send us an email info@charged.services for more help
Hi Chris, I found your video so helpful. I am actually having issues with my admin password, especially the one for the cameras. I would appreciate if you can help me to sort this problem out.
The SADP tool will not bring up my device, i have no idea whats going on, my device said its active but offline. I can see the videos on my othe monitor but not on my main computer, could it be a damaged ethernet cable? Im so frustrated as i need these camera being able to record.. Please help :(
Hello sir: My Hikvison Doorbell DS HD1, went offline. it say re-set parameters. Do you know a fix? I can't seem to figure out how to fix on NVR.
my door station ds-kv8113-wme1 does not take dhcp and i can not restore it from indoor unit(stocked on one ip) please help.
You need to configure door stations using IVMS for access control. Quick TH-cam or Google search will put you in the right direction
Hi Chris,
That was a good video. However, my problem may be a bit more complex and I am still not able to resolve that. I have added a wireless IP Camera DS-2CV1021G0-IDW1 to my DVR DS-7208HUHI-K2. After I have added the IP camera, I couldn't see the IP Camera on Hik Connect while all other wired cameras worked ok. I was advised to delete the DVR on my Hik Connect and re add it back to refresh. After I did that, the DVR now goes offline. However when I check the Register Status on the Network-Advance Settings-Platform Access, it shows Online. But when I check the Register Status of the IP Camera, it shows Offline. Can you please help?
Brilliant videos. I'm having issues when I disconnect my ethernet cable from my WiFi camera it goes offline on the platform access but when it's wired I'm able to view live images via mobile data on the hik - connect. It's connect via WiFi so all good on the laptop able to view via IE
I want to leave unwired no ethernet and view via mobile data as camera just be connected via mains adapter.
Basically it's OK via LAN on mobile data (phone) but not working on WLAN
Can you help please?
Hi! We can try. What model of camera is it? Couple things to look out for is most of these HikVision or not only support 2.4ghz WiFi band. What we have here for instance is a separate 2.4ghz band for cctv/doorbell devices. This allows them to connect fine and has no issues. I’d suspect your problem lies there as it’s most common.
sir i have installed hikvision 7600 series 32 channel NVR having 4 giga POE with 4 different location all of the poe connected together the issue i am facing is that 3POE having 20 camera turend off few few minutes eacept the camera connected to the poe which is nearby NVR i have changed the POE and the crimp RJ 45 can you please help me out what will be the reason for this Thank You
Hi Chris, I've followed the video however My Type ISUP still remains offline and while I can see live pictures on the mobile app and via the nvr. When I log directly into the NVR via the IP address it says no live feed and unable to see any pictures. Are you able to help with this?
i unplugged one of the ethernet cables going to the nvr, and then it doesnt work anymore, it comes up as status exception. can anyone help?
Plug it back in then...............your going to need some more details for us to assist you with that. Download the SADP tool as a starting point and see if you can see your device.
Hi Chris, I just got a new router and am offline. I don't remember my admin password and need some help.
Thank you!
My SADP tool is not detecting my camera.. 😢
Hi I’m after a password the person that has installed my cameras has gone AWOL can’t get hold of him
Hi Alex drop us an email info@charged.services we can do this for you but there is a charge as takes 2 sessions to reset this remotely
Any help obtaining the admin password would be appreciated, regards
I watched this hoping you had some info on why the app only works well on basic mode and slow on HD mode
Hi James quite simply it’s to do with your internet connection. On wifi/Ethernet connection where you cctv is go to Speedtest.net and check your upload speed anything less than about 12mbps then you can expect troubles
@@ChargedServices thx so much. I kind of figured but just wanted your expert advice. Thx again
@@ChargedServices it appears to be 30 mbps so maybe there's another issue
@@jamesbutler1862 30mbps upload?
@@ChargedServices yes sir
Thank you for tutorial video. Still one thing puzzles me, and I can't find the answer.
I'm currently using smartphone with 'ip webcam' app for monitoring room. The problem is whenever power in room is lost my phone not only stops sending videos after motion detection, but also stops saving them to it's own memory. Then I have to personally turn app again so it can start detect motion and record again. In that situation potential intruder can simply turn off power.
Can I configure for example HWC-C120 model so it would be immune to such power loses? It has 5V DC input so I could power it through powerbank. Then if power goes down and my router turns off camera still should be powered for many hours. (router battery lasts only about an hour)
IMPORTANT QUESTION - would camera still save a movie on memory card after it loses connection with router?
Yes simply put I have no experience with that camera you mentioned but. So long as the camera is powered and an internal memory card installed it will record
Hi Chris
I couldn’t log in outside the house to see the cameras so I reset the NVR to factory settings now the NVR will only pick up two of the eight cameras all the others are offline(user password) I have downloaded the SADP software and team viewer
Can you assist
Regards
Mal
Hi Chris, I tried this and still can't connect to mobile phone and iPad remotely when out of wifi range, thank anyway
Sounds like you haven’t added the device correctly. Watch the video how to setup and install a system you’ll see the difference
Hello boss am not sure if you are still around helping solve problems. My hikvision keyboard keeps saying "connect failed" anytime you try to select a camera using the keys. It was working few days ago, but looks like someone's messed about with the IP address or something and now it wouldn't connect
Hi that hikvision Home Screen how do you get that on your laptop please
Log into the NVR via IP address on a pc connected to the same network
Great 👍 video...I have 2 questions if you could be so kind as to help Q1. If I use the Web browser to log In to the DVR does it have exactly the same functionality and option as login in to the Physical DVR? Q2.I only have a 2 4k camera set up but after updating the DVR to the latest firm only 1 camera displays now on the phone app and Web client it just says NO VIDEO any suggestions would be really appreciated
Id say you have done something wrong. Check the Camera management page and make sure you have 2 cameras visible. If you have a DVR and the cameras are TVI id suggest you check your compatibility as most of the basic DVR's cannot support 4k on more than channel 1.
Thanks for the video my NVR is online and active, but my Hikvision IP cameras are offline? how to fix that please?
whats the point if you dont answer people queries lots of people asking question but no reply from you?
Finger in the air comment, could be loads of variables likely your cameras are on a different admin password and you have changed the NVR?
You need to factory reset all the cameras or change your default camera password if you know what it should be for the cameras
Yeah had to factory reset the cameras with a camera reset switch at the back of all the cameras only then they were online and then I had to manually assign the correct IP to the camers to match the same network ID as NVR@@ChargedServices
Hi, i need access to password
Hi Chris, I have done all of that and for some reason my NVR still keeps saying Offline - Server connection failed. I am not sure what else to try. Please Help
There are a few things that this can be and some ISP routers block Hik connect server connections.
Are you in the UK? If so drop me an email info@charged.services I can try and help more
0hi sir: my two linksys routers (MR7500) and linksys EA 6900 work fine with my NVR. No problems. My newest router ASUS RT-AX88U, when i plug in my ipv6 cable into the router port, does not show up on the client list. My ip cameras show offline. Ny NVR is IVMS4200 hikvision. Do you know what settings i can change on the Asus Router to gain access ? with out affecting the other two linksys routers. i prefer not to make no changes on the NVR Monitor as to not get a error when i start the linksys routers again. hope you can help. ASUS Tech support is of no help.
Id suggest go to network settings and enable DHCP as your multiple router setup is probably throwing out something. If your other devices can join and get access to the internet your DHCP should be working this should fix it
@@ChargedServices Thanks for writing. I was able to access the ASUS Router, but i do not want to have a different ip address. i would like the same for two routers. do you know if this is possible. Additionally i was not able to get LTE setting to work. do you know how i would fix this as well. my NVR does not have the capabilities to get into hik-connect.
@@pmjr2910 you cannot have the same IP address in 2 routers…..that could be your problem if your trying to give them the same IP. Your not getting connected out to the internet as you have IP conflict
@@ChargedServices I am only using one router at a time. The other is turned off. And is a back up.only
Hi Chris. I downloaded the SADP but none of my devises are showing. Can you assist pls?
Unfortunately without more detail I’d say your just not in the same Lan, either your wifi is different to the Ethernet connections everything else is connected to?
Could be all your cameras are attached to the NVR and the NVR isn’t connected properly
Hi, could you please help to reset administrator password, I don't remember it and can't recover. Thanks!
This will need to be done via a registered installer in your country. Best bet might be to seek a HikVision reseller where you are based and they can assist you
My device is still offline too - can you help please? (
Same
@@NoahsMissus so I found my mistake. I bought WiFi camera, but it can connect to the Hik-Connect only with cable. For WiFi connection I need to buy NVR
answered above.
Hello Sir: My hikvision NVR 4200 has one out of six cameras that is offline. Can you assist me in the steps i would need to take to bring that one camera back on line?. Any info would be greatly appreciated. Thank you
Hi this can be a complex one. It depends on model etc as to where to start. do you know if they are IP cameras? id suggest without seeing anything its likely a connection/ cable problem.
@@ChargedServices re-set fix the problem. Now if I only knew how to get rid of the name Camera 01. Always something
@@pmjr2910 so go to the Image menu and your looking for OSD settings. You can change camera names there
@@ChargedServices I tried that . It will change it one the web and the ivms appl but , will not change it on the iOS or Android appl
P Morales
38 minutes ago
Hello again sir: I just upgraded my Hik-V NVR t0: Q2/8P series. Two of my cameras will not comeback online. i have tried to re-set 30 sec ties 3, with negative results. I might have criss cross one of the POE cables, when i was transfering them from my old NVR (E2/8P-2T) series. How can i get these two cameras back online? The cables that are in the POE slots, how do i know if they are in the right slot??? How can i verify this info?? Your assistance will be greatly appreciated. Thanks.
Can we use something else instead of Hikvision ? it’s very unstable
Generally its User and Installer error that causes issues. They dont just go wrong by themselves. Changes in your network settings that you don't think about the wider effects cause the issues.
Hi
I can't get my admin password, pls help
M
Hi Chris when ever I have to back up video and audio of captions needed for verifications to show for legal purposes expressed, the audio recording does not back up with the video caption.. Do you have a solution Thanks Cha
I’m assuming here as not sure I understand how you wrote this.
You don’t have audio on recordings but you have audio on the live view?
If so go to Storage Schedule (web browser), top left is Advanced button there is a tick box save audio. Click that apply to all channels and save.
Hi, can you help us? We have received 15 hik cams from the company I myself work for, but the IT department does not know the admin code so cannot change them. is there any way around it...
Assuming you are some sort of IT contractor Network professional? If so you can contact a HikVision for password reset and plenty of videos of how to do it depending on where your located we can help you if you need a site engineer, info@charged.services
how to get the administartive password
Hi Chris. Thanks for the excellent video. I have a Hikvision CCTV system with two additional HiLook IPC-T250H cameras. It was all working okay until a couple of weeks ago when one camera went offline. I followed your video through & generally everything checked out okay. After I logged in to the camera itself using its IP address & went to Network>Advanced Settings>Platform Access it says the camera is online. In iVMS-4200 I've added the camera from the list on the bottom of the screen, but it's still showing as offline. Can you offer any guidance at all?
Hi, Am i assuming you have an NVR connected that works fine with cameras but also 2 separate cameras or do you mean you have 2 cameras connected to your DVR? it sounds like you just have an IP related problem. If you can elaborate a little on the set up and try and give me the detail we can guide you and sort it no problem! have you recently upgraded firmware at all? as hik connect no longer supports connections without verification codes now
@@ChargedServices Hi. I don’t have a NVR, I started out with a Hikvision access control system, then added the two (separate) cameras. The cameras have been working fine. They obviously don’t record anything but I can view the feed on Hik-connect. Once I got the IE extension for Chrome I logged into the camera in question with its IP address & I can view the stream. However, I can’t get it to go online in iVMS-4200. To be honest, I haven’t updated the firmware since it was installed in May this year.
@@mxgraphicssupport1245 On the Platform access page, are you showing: HikConnect as the Platform access mode? litedev.eu.hik-connect.com as the server address?
In Basic Network settings, Are you using DHCP for the cameras? if not Check your DNS details at the bottom, are they blank? If so thats your problem.
If all of that is correct or its all on DHCP.
Then Download the Hik-Connect app instead (guessing your using android hence IVMS) go to www.hik-connect.com and choose download the app it will take you to the Hikvision app store instead and download the APK from there and install. Then add your cameras using that app using the serial numbers of the camera. Id suspect its an old IVMS App version and old camera version compatibility issue. Check image encryption settings too as you need that to use Hik connect now.
Hi There, I recently reset my modem/router, since then my dvr has been offline. I have my IPV4 and followed your video from going to cmd ip config, I think everything is correct, or not, but it still won't go online. What am I missing?
Hi Rita, Im going to take a guess that you havent turned on DHCP on your DVR. If you do that in the network screen you and save it you will probably find it updates. Most of the time you are missing DNS and Gateway address on the DVR thats usually where people go wrong. 6:41 on the video re-watch that bit. You may need to click the DHCP box then save it and will likely work for you.
@@ChargedServices Thanks for responding so quickly. The issue with that is when I select DHCP, the IPV4 address and all others just disappear. Thoughts
@@ritamorello1560 As in they grey out or they disappear?
@@ChargedServices they completey disappear. If I leave the DHCP unchecked they all remain. But as soon as I check that box and apply, they all disappear
@@ritamorello1560 Can you drop me an email info@charged.services. Need a couple of screen shots and ideally some pictures of how you have your DVR connected. It sounds like you have an issue with how its actually hooked up.
I haveing trouble resetting my password
Hy Chris, i was watching your videos about a quite similair situation: We have 6 cameras installed in our house. and all of the sudden, one went offline. i tried to unplugg and replug it etc. but none of it is helping. Now u r mentioning the webpage with all it Settings possibilities. I do not have the admin password. The guy who installed us the cameras (my cousin) is currently off on a buisness trip. Where or how could i get the password to log in? Is there a clue on the package of teh device or something? Btw, when i look with the other camera which is OFF, in the dark, i can see how it is like "shining". Would appreciate it quite a lot mate. Thank you in forward for ur respond. Marko
Hi Unfortunately there is no easy resolution for your problem. You can reset the IP Cameras but it relys on holding down the reset button on the camera inside the SD card case while cycling the power (take out the Ethernet cable hold down the button, instert the RJ45 and keep holding the reset button for around 15 seconds, It will reinitialise the camera and you will need to activate it again using the SADP tool. See our video about how to set it up from scratch and how to do this is in there.
G'day Chris! I have a 4 channel HikVision NVR and one camera at the front gate. The gate is about 100 metres away so i use a wireless link with Ubiquiti nanostations. Everything in the house is hardwired so i have no trouble browsing to the NVR. The problem i have however, is that there is a power failure to the NVR, the camera will not reconnect automatically. The status of the camera is shown as Offline (detecting)... so it seems to be seeing a device but is unable to configure / identify it. The solution i have discovered is to disconnect the camera and plug it directly into the camera port on the NVR, wait for it to come online and then install back at the gate. Any ideas how i can make it connect automatically after a power failure.
You need to configure a static IP on the camera and reserve the IP on your router. As that camera in the ubiquity will be getting an IP from the router and not your NVR. That way on reboot it will always have the IP it was assigned and the NVR will always be looking for that IP