I’m very happy with the results of the cameras and the process it took to install them and I will personally recommend you to anyone who doesn’t feel safe in there own neighbourhood (Raul) very satisfied…
I would like to ask. Is it possible to have continuous recording and event recording set at the same time... So that I would have recored everything and if I would like to found some specific event I can easily found did it when happens?
Hi and Thanks for an informative video. Im looking to upgrade my K series 16 channel to the I series , what do you recommend , its for home use so im looking middle market but lots of features ? thanks
Thanks for this video. Things make more sense now. I have an issue with my front colorvue camera I park my car on the drive but I get alerts from passing car lights reflecting on the side of my car. I'm using line detection. Would i be better using a zone detection and setting it to human only. If I move my line it does not cover the car cheers Gary
Hi, it's a very useful video. I have a question - we have 6 cameras I am unable to set up both basic motion and smart events at a time. Are there any limitations on it? I was trying to disable basic motion events to enable smart events like line crossing but it's not letting me save more than 4 out of 6 cameras. Can you make one video considering all scenarios, please? Thanks in advance.
I have a PTZ DS-2DE4A425IW-DE. I havde currently 8 preset positions memorized. I would like the camera every day at 2pm to go to preset 2, record for 1 minute or take a picture and store it. Is that possible? I’ve managed to schedule it to go to position 2 but I can’t make it record/take a picture. Hope it makes sense.
@@ChargedServices Thanks for your fast Reply. Well, I just tried to schedule it to preset 2 from 8:50 pm to 8:52 pm. While watching live view, the kamera turns to preset 2, and this time it recorded. Weird. Yesterday I tried the same, but it didn't record. Anyway thanks!
@@Kralj.87 just check on ptz on recording schedule or the motion event you need to enable Motion event during movement I can’t remember the exact phrase used
Hi Andrew you need to control the light settings from the camera itself. So you need to enable virtual host in the NVR the. Go to camera management and use the link to get to the camera interface. In the later firmwares you can trigger the light etc by event too
Hi Marc, unlikely any will offer a trade in unfortunately you will always sell equipment like HikVision on eBay though as there is always a market for it. We can supply you with an I series if you need it and happy to guide you through the swapping out of hard disks from your old one and the setup of the new unit. Email us info@charged.services if you wish to take that any further.
Hi I’m having problem seeing the image on the camera I’ve logged in but Microsoft seems to be blocking the camera do you know how to unblock this thanks ?
This is usually caused by not having the right plugins installed. You also need to add the IP address as a trusted site in your security settings of Internet explorer. I have been meaning to upload a video of this as its quite common.
I have been thru the web without luck - i have DS-2CD2387G2-LU. when on hik browser setting up my cameras all seems to work well except when i try safe setting "smart" on this DS-2CD2387G2-LU. I can save basic event settings but can't safe smart. i get "device error" popping up ?? any ideas. I also have some some PCI-T18F2S cameras and they work and save ?? any thoughts ?
Hi Brian, drop me an email info@charged.services I’ve got a hundred 2387’s arriving this week and will do a setup file for them and send over to you. What web browser are you using to try and configure them?
Yes these main ones covered the needs of our customers and reduced our help calls by almost 100% which was the goal and are just working on other things right now. Expanding the business
No it’s not. Camera alerts versus recording preference are separate things. When setting events all you is tell the unit to mark the recording times. You need to specify how your recording. You can now with latest firmware just select continuous recording and events will be marked in red while rest is recorded in blue in the time line
Hi Andrew, go to start menu and type internet explorer it will be there. You may have to amend an option in internet options to not default edge on opening
Thanks for making this video. We are not using any smart event nor do we have dynamic analysis ticked. We have unticked human and car and have drawn a pattern which is just on our property so cars driving past should not trigger an event. The weird thing is that even though you can see cars driving past and they dont come anywhere near the green line, the recorder still triggers and records. Its very frustrating. What could be the issue? NVR and cameras have current 2022 firmware. We are only using basic event and only want to start recording when something moves within green shape.
The reason is because its garbage, no matter what you do it'll trigger an event, then because of this, your hard drive will fill up, then in 6 to 8 months you'll have an abnormal hard drive 💾
@@Se7enthG just caught a batch of comments you seem really sour so guessing your having some issues yourself. Biggest issue with false alerts is because the cameras aren’t located in the right places. A 4MP camera has a focal range of 2.5-4M roughly and you get loads of these fitted on soffits 5M from the ground pointing downward. So things like Human detection won’t ever really work as your not seeing Human form through the field of you your looking down on head and shoulders. Your NVR/Camera and computers see pixels they do not have the capability of understanding what is physically there, there is no depth unlike us looking at an image. So if you locate them badly you might aswell forget smart alerts of any kind.
Hi excellent video. Thanks. Quick question. Using gen 2 8MP colorvue cameras, NVR is a DS 7616NXI-I2/16P/S Latest firmware. When I get notifications. Via the hik connect app. The playback does not continuously play. I have tried my home wifi. Used data from my mobile. No luck. The playback will only play for the first 10-20 seconds then stop. Eventually it will come up with a message saying "video playback failed . Error code 260015.Apart from that everything else works ok. Could you kindly provide some advice, thank you .
On drawing your motion area, when you tried to save it you got the message "invalid operation". This is what keeps coming up on one of my cameras, do you know the reason why.
Make sure you have the right plug-in installed. Top right of your screen if it still shows “install Plugin” the. You need to take a look at web components download and if you have your security settings blocking everything. You can add your IP address of your device to your safe list and it will likely solve your issues
Love the video Chris, but couldn't help noticing after you set the area in motion detection it kept saying 'invalid operation'. Is there an obvious reason for that? Cheers
Yea good spot but I run windows on a Mac using boot camp. With that you get a few issues when things try to update the web components plug-in had updated and basically locked up my internet explorer. Had to delete it all and re-install it from scratch. Joys of hacking your Mac!
@@Se7enthG the BattleBook as I call it is the best laptop for the job on sites gets bashed up all day every day and still going strong. Half the issue with the stuff is that most systems you come upto when repairing installing and upgrading all uses old out of date firmwares so first thing you need is a laptop than you run all sorts of dodgy stuff on
I’m very happy with the results of the cameras and the process it took to install them and I will personally recommend you to anyone who doesn’t feel safe in there own neighbourhood (Raul) very satisfied…
Thanks for your business!
Thank you Chris I found the video very informative from a valid customer
Glad it helped!
I would like to ask. Is it possible to have continuous recording and event recording set at the same time... So that I would have recored everything and if I would like to found some specific event I can easily found did it when happens?
that is very informative, really good presentation, thank you. i will set up my system in similar way.
Glad it was helpful!
Hi and Thanks for an informative video. Im looking to upgrade my K series 16 channel to the I series , what do you recommend , its for home use so im looking middle market but lots of features ? thanks
They are all relatively the same for home use so if its a 7616 K2 then you should be fine for most uses.
I set up my basic events but I’m still getting alerts for motion outside of the basic event?
Thank you for the video. Regarding the smart events do I set them up on each camera or just do it through the NVR?
does it have to be HIK Camera models to work??? I have 4 different brands but Draw area is grayed out, said "function not supported"
Thanks for this video. Things make more sense now. I have an issue with my front colorvue camera I park my car on the drive but I get alerts from passing car lights reflecting on the side of my car. I'm using line detection. Would i be better using a zone detection and setting it to human only. If I move my line it does not cover the car cheers Gary
How do i get into the system via my windows laptop
Hi, it's a very useful video. I have a question - we have 6 cameras I am unable to set up both basic motion and smart events at a time. Are there any limitations on it? I was trying to disable basic motion events to enable smart events like line crossing but it's not letting me save more than 4 out of 6 cameras. Can you make one video considering all scenarios, please? Thanks in advance.
I have a PTZ DS-2DE4A425IW-DE. I havde currently 8 preset positions memorized. I would like the camera every day at 2pm to go to preset 2, record for 1 minute or take a picture and store it. Is that possible? I’ve managed to schedule it to go to position 2 but I can’t make it record/take a picture. Hope it makes sense.
Surely it’s recorded as it’s motion in its movement should be triggering it to record?
@@ChargedServices Thanks for your fast Reply. Well, I just tried to schedule it to preset 2 from 8:50 pm to 8:52 pm. While watching live view, the kamera turns to preset 2, and this time it recorded. Weird. Yesterday I tried the same, but it didn't record. Anyway thanks!
@@Kralj.87 just check on ptz on recording schedule or the motion event you need to enable Motion event during movement I can’t remember the exact phrase used
Hi, total newbie here. I want to set the recording to event only how do I do that please.
can the line crossing alert u at night in the dark
hi mate i have a NVR how do i turn the smart light on and off
Hi Andrew you need to control the light settings from the camera itself. So you need to enable virtual host in the NVR the. Go to camera management and use the link to get to the camera interface. In the later firmwares you can trigger the light etc by event too
Interesting video, thanks. Do companies offer upgrading to I series NVR? Like a trade in?
Hi Marc, unlikely any will offer a trade in unfortunately you will always sell equipment like HikVision on eBay though as there is always a market for it. We can supply you with an I series if you need it and happy to guide you through the swapping out of hard disks from your old one and the setup of the new unit. Email us info@charged.services if you wish to take that any further.
I have an M series NVR I just got. Is it possible to turn on the Smart Event setting from the NVR GUI and not a web browser?
Yea but the smart event options have moved. It’s under VCA menu now not with events. No idea why it chsnged
Hi I’m having problem seeing the image on the camera I’ve logged in but Microsoft seems to be blocking the camera do you know how to unblock this thanks ?
This is usually caused by not having the right plugins installed. You also need to add the IP address as a trusted site in your security settings of Internet explorer. I have been meaning to upload a video of this as its quite common.
I have been thru the web without luck - i have DS-2CD2387G2-LU. when on hik browser setting up my cameras all seems to work well except when i try safe setting "smart" on this DS-2CD2387G2-LU. I can save basic event settings but can't safe smart. i get "device error" popping up ?? any ideas. I also have some some PCI-T18F2S cameras and they work and save ?? any thoughts ?
Hi Brian, drop me an email info@charged.services I’ve got a hundred 2387’s arriving this week and will do a setup file for them and send over to you. What web browser are you using to try and configure them?
Great informative videos 👍 are you still doing them
Yes these main ones covered the needs of our customers and reduced our help calls by almost 100% which was the goal and are just working on other things right now. Expanding the business
can all of this be done in the NVR software itself without having to use the browser?
Why do we need to setup storage schedule. Is that taken care when you setup events or smart events
No it’s not. Camera alerts versus recording preference are separate things. When setting events all you is tell the unit to mark the recording times. You need to specify how your recording. You can now with latest firmware just select continuous recording and events will be marked in red while rest is recorded in blue in the time line
chris how do i get this mate on my laptop as i have microsoft edge not internet explorer as you carnt get it no more
Hi Andrew, go to start menu and type internet explorer it will be there. You may have to amend an option in internet options to not default edge on opening
@@ChargedServices chris i have sorted it thanks was for my CCTV on my laptop but does work with micro soft edge thanks
Wich devices you use? model?
Thanks for making this video. We are not using any smart event nor do we have dynamic analysis ticked. We have unticked human and car and have drawn a pattern which is just on our property so cars driving past should not trigger an event. The weird thing is that even though you can see cars driving past and they dont come anywhere near the green line, the recorder still triggers and records. Its very frustrating. What could be the issue? NVR and cameras have current 2022 firmware. We are only using basic event and only want to start recording when something moves within green shape.
The reason is because its garbage, no matter what you do it'll trigger an event, then because of this, your hard drive will fill up, then in 6 to 8 months you'll have an abnormal hard drive 💾
@@Se7enthG just caught a batch of comments you seem really sour so guessing your having some issues yourself. Biggest issue with false alerts is because the cameras aren’t located in the right places. A 4MP camera has a focal range of 2.5-4M roughly and you get loads of these fitted on soffits 5M from the ground pointing downward. So things like Human detection won’t ever really work as your not seeing Human form through the field of you your looking down on head and shoulders.
Your NVR/Camera and computers see pixels they do not have the capability of understanding what is physically there, there is no depth unlike us looking at an image. So if you locate them badly you might aswell forget smart alerts of any kind.
Hi excellent video. Thanks. Quick question. Using gen 2 8MP colorvue cameras, NVR is a DS 7616NXI-I2/16P/S Latest firmware. When I get notifications. Via the hik connect app. The playback does not continuously play. I have tried my home wifi. Used data from my mobile. No luck. The playback will only play for the first 10-20 seconds then stop. Eventually it will come up with a message saying "video playback failed . Error code 260015.Apart from that everything else works ok.
Could you kindly provide some advice, thank you .
Lots of help I see.
On drawing your motion area, when you tried to save it you got the message "invalid operation". This is what keeps coming up on one of my cameras, do you know the reason why.
Make sure you have the right plug-in installed. Top right of your screen if it still shows “install Plugin” the. You need to take a look at web components download and if you have your security settings blocking everything.
You can add your IP address of your device to your safe list and it will likely solve your issues
Love the video Chris, but couldn't help noticing after you set the area in motion detection it kept saying 'invalid operation'. Is there an obvious reason for that? Cheers
Yea good spot but I run windows on a Mac using boot camp. With that you get a few issues when things try to update the web components plug-in had updated and basically locked up my internet explorer. Had to delete it all and re-install it from scratch. Joys of hacking your Mac!
@@ChargedServicesyou fit hikvision and don't have a proper version of Windows 😂
@@Se7enthG the BattleBook as I call it is the best laptop for the job on sites gets bashed up all day every day and still going strong. Half the issue with the stuff is that most systems you come upto when repairing installing and upgrading all uses old out of date firmwares so first thing you need is a laptop than you run all sorts of dodgy stuff on
Hi