I've been eyeballing Kiesel guitars for about 2 years now. This is the 2nd situation like this with them...it'll have to be an absolute steal on a used one for me to take the leap now.
I've got an older Carvin that I LOVE! But after watching that instagram of Jeff calling out that customer for what OBVIOUSLY was done wrong in the shop, I'm not gonna buy a Kiesel. Dang! that fretboard is as light as the unfinished one on my squire bullet tele!
I love my 3 Kiesels but I haven’t been at all impressed with their customer service. Edit to add: wow, i just saw the video of Jeff excoriating the customer and in my opinion it’s *much* worse than it’s made out to be in this video. My interests have been somewhat drifting away from Kiesel for a while anyway but I was still planning on having them build me a “strat” in the not so distant future. That won’t be happening now that I’ve seen and heard how the big boss man feels about his “family”.
Frank Bama he’s not the only one that flips out on their customers. Re reverb and eBay etc. Just because someone has 5 star feedback on reverb means nothing. Check all their feedback and you may be surprised every so often there’s a similar issue of some kind of berating someone over nothing. Read all feedback. I keep in mind some have serious “issues” they’re hiding. I don’t mean Jeff I don’t know him. But there’s some real winners out there.
Kudos for commenting on the Kiesel abuse. I think he should have refunded the customer, as the guitar is ruined for the guy. Nobody wants a guitar with such bad feeling related to it. Joe Bonamassa likes to buy guitars with a good back story. The Kiesel guitar has a back story of the buyer being publicly belittled online. I doubt the guy will ever play it.
In my experience Jeff’s “gear guys” seem to have similar attitudes, I’ve felt like i was inconveniencing them when I’ve called. Maybe spend more time treating the customer right and building solid guitars and less time dreaming up random and exotic options to offer?
After Jeff Kiesel’s video berating his ‘customer’ on video who bought many of his guitars ......I’ll never buy a Kiesel. That was so lousy, immature and unprofessional. It’s only because Kiesel is a relatively small brand that it’s really only just doing the rounds in the guitar world. Can you imagine if that was Gibson? Jesus - it would break the Internet.
Is there a video of this event? I saw his apology video. I own one Carvin and one Keisel, both 7 strings. They are nice, however, I will never be able to sell them without loosing money. There new guitars are way overpriced now do to the surge in popularity. Perhaps that will change after said event? I think Jeff definitely got cocky. Staying humble is extremely important. We are all human of course.
I ordered a Positive Grid Spark on 12/28. I have received numerous emails from them assuring that they are working night and day to fulfill all of their orders, while explaining that shipping will be delayed again. About 2 weeks ago, I saw a new review on TH-cam of the amp, apparently from someone who had not ordered one. Now they have reached out to you to send you one? There are many, many reviews on TH-cam already. I find it very troubling that they are even considering sending one to you before they send me the one that I paid for 4 months ago.
Re: the Kiesel thing. His apology seemed totally hollow & insincere to me. He tried to use anxiety as an excuse & still insisted he was technically 'right' about the fretboard. Jeff may very well have anxiety, but the berating/belittling another person (along with the muscle flexing) is NOT how anxiety (fear) manifests. Gotta disagree with Phillip here. This is not an isolated incident type thing, give the guy a chance, he tried to do right & will learn & change from this. It's a long term pattern of behavior, a man with a huge ego/huberus which folks have been talking about for years who clearly views his customers, employees & competitors as lesser than. He just so happened to get caught & had KDH not called him out & point out the guy was a long time devoted customer (not that should even matter), nothing would've been done to make things right. And what about all the other customers that have been stuck with flawed guitars for years because of option 50? To me, his 'apology' was nothing more than damage control for the company left to him by his father. Many feel he offered a sincere apology, & while I disagree, I do respect that opinion. I know many players love their Kiesels & I'd been considering one for a while. I like the idea of an American made product & supporting our workers. I never pulled the trigger because of all the mixed reviews about their CS. After seeing this debacle, I will never purchase Kiesel.
The easy solution to circumventing the customer service issue while still getting a good high quality american product is to buy a used Kiesel where the risk was already taken for you.
The only two modeling solutions I really enjoy are the Yamaha THR10 and the Strymon Iridium. No ten hours of deep editing, just a couple of great sounds, ready to go. Wouldn't choose them over my tube amps either.
I have an AX8 and at bedroom levels it doesn’t feel like an amp but sounds good. When you turn the level up with studio monitors or through a power cab it feels pretty real to me and sounds a lot better. I kinda wonder if it’s because we’re use to hearing certain amps really loud that it just doesn’t feel right when hearing that loudness at a bedroom level.
Nah man you're spot on. I have the axe fx 3 and 12' wedges. Once you play loud enough you couldnt care less if you're playing real tubes or not, it sounds great.
Phil, if you are curious about the new Vox amps, I have a tonne of content on the AC15, AC10 and Mini Super Beetle on my channel. Let me know if you have any questions. Cheers
Phil, I love your sense of euphemism 🤣... Jeff Kiesel himself posted a video where he acted like a perfect a**hole. He has both an education issue and a complete lack of customer service basics. He has no one else to blame than himself.
As regards to the intonation at 1:00:40. I had the exact same issue. I did all the setup I could find and kept having the same issue. I finally determine my nut was too high. I sanded it down and eventually got it right. I have a Squier Telecaster with 3 saddle bridge. Hope this helps.
My 2 cents on the Kemper and Axe FX thing (bear in mind, in my experience both units are sonically at par with each other, there is truly no difference in the feel and quality of tone that both Kemper and Axe Fx have to offer): if tweakability is what you want, the Axe FX will do it much better than the Kemper. If you want a particular sound that is great straight off the bat, get a Kemper. Now, why did I buy the Axe FX over the Kemper? Because I want to design my own sound and have it suit MY guitars, MY hands, MY listening environment. The drawback with the Kemper is you either need to have the real amps to "capture" the profile you need or rely on profiles made by others which they may have made for a particular sound/situation/context. Think of it like this: if the Kemper is a great high definition photograph of a rig, then the Axe FX is like a VR simulation of gear. So then, which one should YOU go for? Well, not everybody wants to or is so inclined as to go around exploring and tweaking things in the wild, especially when the possibilities are endless. So if tweaking is not your thing, then Kemper. If you want full control, Axe FX.
No Simul Amp ''Feels'' like real amps. They sound like real amps. Feel it's a totally different subject. Actually, nothing feels like a real amp with a real cab behind you...
I will not be buying a Kiesel. The guy just seems like an asshole and I’d rather not give him any of my money. Glad this drama happened because it showed Jeff’s true colors.
For the topic of making modeling amps feel more like the real thing, Rhett Shull has a great video titled "How To Make Your Helix Or Kemper FEEL Like The Real Thing". Definitely worth checking out...
Idk....I tried the Helix...ALL of Line 6's gear sounds so artifical and plastic to me. I even owned one of their variax guitars and it sounded god awful run through an amp.
Right? The rub is he seems to wear his emotions on his sleeve. I get it and I'm like that also, but he's the face of the company and he just can't act like a 5 year old. Ya think Paul Reed Smith ever would have put something like that out?
@@dunlop7rush It's not really his emotions or his live stream rant about the customer, it was his refusal to make that guitar right for the customer. Did you see the fretboard? This would have never been rectified if it hadn't blown up on the internet, and he would have never apologized if it wasn't necessary for damage control. I wouldn't give that guy a dime of my money. Btw, wearing your heart on your sleeve is just a euphemism for someone who refuses to control himself and treats other like crap.
Philip, do you have plans to publish the podcasts on Spotify? It's- basically- the main platform for listening to podcasts on Europe. I hope you'll consider it, thanks!
If by "intense" you mean "a strung-out meth-head, or a reasonable facsimile of such," then yes, Jeff is "intense." Acts unnervingly like an ex-roommate of mine who developed a meth-habit and absconded with a bunch of my (and my other roommate's) guitars in a smash-and-grab with his new meth-head "friends. And yes, I am "biased" against meth-heads, so a new Kiesel is a hard pass from me. Damn shame, I have a couple of Carvins and Chris Hong is probably the best guy there and Jeff doesn't deserve him.
You hit the nail on the head talking modelers vs tube and ones needs. Loved this live stream. The Spark Amp is great man. I don’t think it sounds as great out of the built in speaker at high volume, but I paid $200 and it can record, Bluetooth speaker, tons of effects, and the integrated ability to load and jam to backing tracks makes it perfect. Definitely play through head phones and you will enjoy it for what it is.
Hi Phil,..why don't you try a Fender Champion 50 XL against a Katana 50 ? Fender wins in clean tone.. because they use the MIDNIGHT 60 SPEAKER and it goes very loud. Why does the Marshall ORIGIN sounds good? Yes.. a MIDNIGHT 60 SPEAKER in it. Greets from Belgium.
I copied this off the Podcast Description Question Index 0:00 Why Im late! 2:13 Dirty Finger Pick Ups 5:23 The Jeff Kiesel did the wrong thing, then he did the right thing 19:15 We lost a great person and I am better for knowing him 22:06 How do you set your pick up heights? 25:30 Is Pro Audio Star a real place? 30:30 Strat saddles that do not scratch your hand? www.stewmac.com/Hardware_and_Parts/All_Hardware_and_Parts_by_Instrument/Electric_Guitar_Parts/Electric_Guitar_Saddles/Highwood_Contoured_Vintage_Saddles_for_Strat_Set_of_6.html 38:05 Have I dyed fretboards? 40:19 Kemper doesn't feel like a real amp? Should you get Axe FX? 46:10 New Charvel 47:26 The tone control video 49:00 Best Friedman 20 watt amp for Clean, Rock, and Metal? My PT 20 on reverb reverb.com/item/33232133-friedman-pt-20-pink-taco-20-watt-guitar-amp-head 50:50 The Guitar kitchen (Smaller channels matter more) th-cam.com/users/4catsmusicvideos 52:55 Tube amp or Modeling? Whats the right fit for you? 57:01 Bias asked me to check out the Spark. 59:40 I have never reviewed Orange or Vox and why 1:00:40 Intonation and how to deal with issues 1:08:16 All this gear is just tools for us 1:11:18 Fake Guitars on Facebook using my video facebook.com/watch/?v=289145712073916 1:12:55 The T shirt issue. I am working on it and will update you nest week 1:17:40 BC Rich on Tone Kings Channel 1:20:20 Did I check out the PRS Silver Sky Maple fretboard guitar and thoughts? 1:22:40 The Stew Mac Tool pack? 1:25:35 Do I still use my Katana? 1:28:00 Ever-tune and LTD and Solar 1:29:42 A fun Pedal order question 1:32:30 Is The Stew Mac 5 watt amp kit worth it?
You nailed the Helix/modeler debate. I think they sound like great recordings, but they are not the same as an amp. They are simple to use though. Simply pay one of the dozens of retailers that sell tone packs and you’re all set 🙄
Teespring screwed me on the chrome shirt! Lol they took my money I think I bought 2. They gave me a confirmation. Then they said like a day or 2 later it didn't meet its goal. And canceled my order. Then took like a week or more to refund my money. As I was like I don't want the money I want the shirt! Lol but I'm glad I didn't get them I would have been PISSED(not at anyone but teespring) if they weren't even chrome.
I agree, we're better off not knowing the people owning companies, making stuff. I also don't want to see what my fave TV star looks like 40 years later, don't want to know their politics, just let me keep my perceptions.
@@fbcaware8805 Sorry - I normally avoid "news" but right now need to know can we go to the grocery today. So I've been seeing the most hateful ridiculous headlines and comments. I'm sure sorry for our President who is apparently attacked daily. It's obviously affecting me.
@@fbcaware8805 I think you're right, and I'm not. Which creates a situation. I didn't like Gibson's attitude from the 70's. PRS is overhyped, overpriced. Last year I decided not to send another dime to China on purpose. It's getting hard to buy things - that I don't need anyway. Phil has shown us the true value of Squier, which I totally agree with, and have 5, and he's right. So it's now Squier, Ibanez, or hit the woodshop and build my own the next time I want a new guitar.
@@fbcaware8805 I've long wanted an electric viola, and I've got the woods for it too, and a couple of factory reject Ibanez's with perfect electronics - maybe this is the year...
@@fbcaware8805 Thanx! i just brought it up to listen - I love guitars but don't know why - I love 70's rock I guess, mostly I listen to classical and orchestrated soundtracks, and that's what I'm aiming to write this year, kind of a back to my roots thing, my family did that when I was growing up. It was an interesting childhood - "Yes, homework done, nice. But did you learn that clarinet part yet?"
I have an HSS guitar and planning to do pickup upgrade. What are some of the best HSS pickup sets out there? I had a slightly crazy idea of putting Hot Rails bridge in the neck & middle position, with Invader on bridge position for total all-out high gain and wire it to 500k pots master volume & master tone control to add some brightness.. Do you think that would work, or am I sound a little bit retarded? Lol...
The discount with Crimson Guitars is not working like mentioned in the video. It is not 10% , more like 5% ( and not exactly 5, weird). Besides, I think they have increased their prices and shipping cost ( at least to where I live) after the release of this video. After a couple times contacting them I can say their contact-info and attention to customers SU CKS. I thought I have already commented but not sure if it was direct message because now I cannnot find the conversation where Phillip answered my post he would looked into it. I am sure Phil has lots of things to do. Crimson is weirdly managed.
Phil is spot on with the Kemper / Axe FX discussion. They sound great but they do not “feel” like a tube amp. Do this experiment. Palm mute fretted individual notes or mute and rake notes on the unwound G, B, E strings. On a real amp there is a smoothie sponginess to the response. On ANY digital unit it has a brittle quality to it with a bit of latency. There is nothing you can do to dial this out. I have used a Kemper for 5 years. I only use it because it is convenient, versatile and light weight and “sounds” good but it doesn’t “feel” and respond like a tube amp to me.
Yeah, I tried the Helix native demo for a week, and I managed to do jack shit with it. Whatever I did, it never sounded good. I started tweeking the presets, but that lead nowhere either. I would have needed weeks to dial in sounds that were good and realistic, at least. I just wasn't able to do that in a week. I want to play, and if I were a professional, I would have the time to put in tweeking. It can't be done with a regular job.
Kemper feels like a real amp to me. I've been playing for 40 years and my main amps are boogie and fender. Kemper works for me. Live, rehearsal, and especially DI recording.
Any computer will not give you feeling of real amp.Kemper is computer.And if you use aps long time and you are trying real amp than don't be surprised that you cant play.
@Al Adolfsen, the person asking about intonation - if your guitar is in tune in the open string and at the 12th fret, then it is likely a problem at the nut. More often than not, the nut is cut too high.
Phil, this is Michael Shye’s daughter. I received your condolences and the link to this video. I appreciate that very much. Michael highly valued you as a friend, and he absolutely loved interacting with everyone in the gear community. My heart is broken and I miss him so much, but I do love hearing stories of how cherished he was to so many people.
I don’t think I would ever buy a guitar much less order a custom guitar, without touching and playing it, much less sight unseen. The Charvel Roast Maple necks at my local Guitar Center (no closed☹️) looks and feels awesome. They look like stone. Rock solid, hard to describe.
Pro audio star is not trustworthy. Reverb had to step in and fix the issue after I proved I was in the right. In fact reverb fronted the money and returned my cash before I even sent the guitar back to pro audio saying I was clearly in the right and treated badly by them.
I saw the Jeff Kiesel rant and the guy only leads you to believe that if your guitar arrives with an issue, you will have to pay for it plus the $200 restocking fee. Sorry that's not how you treat a customer who has supported you with purchasing over 25 guitars from you. You have to give a shit about the happiness of the customer no matter what and Phil is being very nice about the subject. His apology only stems from the fact that he realized he made a critical mistake that could be a detriment to his business and not because it's authentic. Only guitar players know how frustrating it is to receive a guitar that has issues especially if it was an expensive purchase and I would like to think that a company like Kiesel could understand that. Send the guy a FREE GUITAR JEFF if you want to do the right thing and make sure future guitars arrive as the customer ordered it and you can avoid these problems. Disappointing as I was going to order a Kiesel in the future but now i know better.
@@garyturner3085 He said he was gonna research it. It's a big deal. Waiting for his investigative report. Enquiring minds want to know. I exclusively buy ash body guitars. I have no gigs to occupy my time. Hoping for some hope.
Phil, your comment on the Helix has been mine for every multi-FX unit I have owned by Line 6. That is the PODxtLive and the HDX5000. Their presets, to me, were absolutely useless. And I would attempt to create my own tones using their software interface. That would almost always fail to load into the unit. Because Line 6 support was not helpful for me, I dumped anything that was Line 6 and went with the HeadRush. I am not sure why you have not given this unit a review. The Headrush really is very easy to use from its large screen display so I don't need to carry a separate device to see what I am editing because the damn onboard screen is so tiny to its ready to go presets. I seldomly had to make any major changes from their presets. They are pretty much a drag and drop. That is because each effect has several useful options to choose from. And you can edit on the fly while in the song. You should check it out.
I bought an Axe Fx 3 four months ago. It is plainly overkill for my situation; mildly intimidating. That said, it's been incredible. It's effectively an entire studio, countless amps and hundreds of effects crammed in a single 3U rack space. Tons of tweakability. Almost too much, but it works for recording musicians. So, be it. The adjustable parameters on each amp model are myriad. Literally dozens. The presets are outstanding. Very inspiring. If you can afford it, I recommend. The Line 6 Powercab 212 Plus has been great too. Looks and sounds great. The one drawback is the purchase of peripherals I hadn't considered. The rack case to protect it, better headphones, an FRFR cab (can't just play into headphones all the time). In the end I also wound up getting a new PC, as well. Very pricey affair. The wife has been understanding, thankfully.
Regarding the Helix, from a longtime Line 6 user. Everything I've used from the POD HD series onward, have terrible presets. Don't waste your time and get yourself agitated. Instead, take a little time and download the computer editor, hook up your Helix and your computer and download some good, free presets from the Line 6 Custom Tone forum with your computer. Drag them into the editor and this is where the real fun and satisfaction begins. Don't worry about learning a bunch of stuff. Get some good sounds and have fun. The learning can come later (or not) after you've had a bunch of fun with it. I'd also highly recommend working with the computer editor. It's much easier on the eyes and the back! If I were the king of LIne 6, I would make the built in presets sound and behave much more like a simple, good tube amp with a good, small pedal board for a satisfying initial experience that is as familiar as possible. Skip the weird crap.
RE:Dyed fret boards I am interested in this. I don't know if I am unusual but I absolutely despise Jatoba. The other rosewood substitutes aren't much better in my opinion.
Phil, yes, I absolutely think you should put tbe Bias gear through a very thorough exploration and evaluation. Give it some time, go back to your Helix for a while, go to the Bias site and download some user created tones that sound interesting, even ask your Patreons if they have tones that they love for that unit. I'd be curious to know what your reactions to it would be.
I absolutely agree that Helix takes a while to get the sound you like. I bought it shortly after it came out, and it wasn't until about a year later that I got what I wanted out of it. I should've just bought the 3rd party patches right from the beginning and started tweaking those.
My JVM does not feel lithe same with resistor than now with choke, neither they do like my JCM 800 or my JMP1 or my IRT Studio. That feeling thing is a mystery for me....
Intonation is correct when open and on the 12th fret but sharp in between? Could be the neck is bad and the frets are in the wrong place. Cheap guitar?
This is the worst with commercials so far. Ad-Block doesn’t apply to those watching on say, a TV, through the app. I may have to check out the Podcast thing and leave this channel alone
I don't want a guitar tech that is blasé about precise intonation or will not stand by his work. For recording, correct intonation is important. There was a guitar tech that I asked to do the intonation in addition to fixing other things. I knew it was a bit out. He started doing it by ear and said it sounded OK to him! Nope! Never going back there.
People that haven't tried the Axe FX III in the last year or so really need to stop saying it doesn't feel like 'an amp in the room'. The updates to the Ares firmware has changed it in a way you can't imagine.
I bought a PRS SE Standard 22 from Pro Audio Star brand new for $299.00. Beautiful guitar, brand new, but it has a 12” radius neck as opposed to 10”. There was no mention of that. I happen to like it, but I’ve always wondered if they get deals on specials or one-off type items. I probably have a worthless collectors item. 😉
With all due respect, saying the Kemper and AxeFX etc. are the same modelling tech only adds to the confusion. It's like saying solid state and tube is the same, because both are analogue. Let me explain: The Kemper uses profiling, as I understand more like an IR-tech to "copy" the sound of an amp. It is essentially a sampler. AxeFX and others are modellers. They are written computer code to model the sound and behavior of an amp. So, more like a synthesizer. Now what you prefer that is up to you. I am just saying one thing - every guitar player in my studio, who was convinced the Kemper does not sound or feel like an amp, was not able to tell the difference between one of my amps into a 2x12 cab or the profile of the same amp in to the 2x12. To me, that says it all. In a blind test most likely you will fail if (!) the profile is a good profile. And if (!) the Kemper is setup correctly. Everything else is your personal taste - so if you like modellers and their, mmh, more modern sound, go for it. Personaly, I only get inspired by my amps or good Kemper profiles. But what do I know? :-)
Kiesel makes nice guitars! That is a fact! I saw the original video with Jeff, and it’s amazing how the trolls on the internet are trying to turn it into something ridiculous. There is no controversy! Jeff (who I’m not a big fan of) simply stated facts as it pertained to treating wood. What he said is true. They won’t all look the same. Nor should you want them to. It’s just the nature of wood. Jeff and Kiesel work with enough wood to know what they are doing. I don’t recall anyone other than the trolls calling it a crappy guitar. The roasted maple wasn’t as dark as the customer hoped. Kiesel makes very specialized guitars. They try to make the picture the customer has in his head a reality. That’s a dangerous task to take on, and it won’t always end perfect. Years ago, I picked a bunch of random options and finally ordered a Carvin. I had no clue what I was getting. It took 3 months, and I almost cancelled the order, after someone from Carvin called and told me they hadn’t built it yet. (I received it a couple days later??). When I opened that case, my jaw dropped. It was beautiful! To this day, it’s one of my favorite guitars. Feels great, sounds great. Is it perfect? Probably not. Do I care? Hell no! It’s actually got someone’s fingerprint in the finish! When I first saw that, I wanted to stick my foot up somebody’s ass. But, after all these years, I think it’s kinda cool that someone that helped craft this thing autographed it for me. The point is that I’m quite sure that the guitar the customer received was a keeper. Is he willing to give up everything that came out right just to try to duplicate it with a slightly darker neck? And how many times has this happened to Kiesel? Probably every day! Trying to recreate a picture in someone’s mind is a losing proposition. Where do you think their in stock guitars come from? If the customer is truly unhappy, Kiesel should at least offer to make another, with the caveat that it can’t come out the same in every other aspect. Or maybe just refund the roasted neck charge. Either way, I have no doubt, whoever ends up owning the original guitar will be happy in the long run. I certainly am, and I fully intend to buy another Kiesel someday, and a bunch of silly little trolls won’t be stopping that!
Don’t know what video you watched but the one I saw showed the head of a well known guitar manufacturer publicly and petulantly making an ass of himself over a complaint that was as reasonable as it was easily fixable. He deserves to lose business for that kind of behavior.
You seem to not understand what a troll is. Jeff seems like he's had a little too much meth in his lifetime. I don't know if he has or not, but that's how he carries himself; like a strung out, indignant, petulant drug addict.
I've been eyeballing Kiesel guitars for about 2 years now. This is the 2nd situation like this with them...it'll have to be an absolute steal on a used one for me to take the leap now.
I've got an older Carvin that I LOVE! But after watching that instagram of Jeff calling out that customer for what OBVIOUSLY was done wrong in the shop, I'm not gonna buy a Kiesel. Dang! that fretboard is as light as the unfinished one on my squire bullet tele!
@@Scott__C or roasted the wood like the butch was paid to do lol
I love my 3 Kiesels but I haven’t been at all impressed with their customer service.
Edit to add: wow, i just saw the video of Jeff excoriating the customer and in my opinion it’s *much* worse than it’s made out to be in this video. My interests have been somewhat drifting away from Kiesel for a while anyway but I was still planning on having them build me a “strat” in the not so distant future. That won’t be happening now that I’ve seen and heard how the big boss man feels about his “family”.
Frank Bama he’s not the only one that flips out on their customers. Re reverb and eBay etc. Just because someone has 5 star feedback on reverb means nothing. Check all their feedback and you may be surprised every so often there’s a similar issue of some kind of berating someone over nothing. Read all feedback. I keep in mind some have serious “issues” they’re hiding. I don’t mean Jeff I don’t know him. But there’s some real winners out there.
Kudos for commenting on the Kiesel abuse.
I think he should have refunded the customer, as the guitar is ruined for the guy. Nobody wants a guitar with such bad feeling related to it.
Joe Bonamassa likes to buy guitars with a good back story. The Kiesel guitar has a back story of the buyer being publicly belittled online. I doubt the guy will ever play it.
The customer was totally justified in his complaint about the guitar. Did you see the neck? Really bad, especially considering the price.
@@lambert1702 Agreed. At these prices, the quality control and customer service should be top class.
In my experience Jeff’s “gear guys” seem to have similar attitudes, I’ve felt like i was inconveniencing them when I’ve called. Maybe spend more time treating the customer right and building solid guitars and less time dreaming up random and exotic options to offer?
James M Joe’s not going to buy a kiesel though. It’s gotta be a vintage Fender or a Gibson.
@@kcussrebutuemos4815 I was meaning he wouldn't buy a guitar with a bad story.
After Jeff Kiesel’s video berating his ‘customer’ on video who bought many of his guitars ......I’ll never buy a Kiesel. That was so lousy, immature and unprofessional. It’s only because Kiesel is a relatively small brand that it’s really only just doing the rounds in the guitar world. Can you imagine if that was Gibson? Jesus - it would break the Internet.
I had been looking at Kiesel, but not anymore. A company can never do what he did even if the customer was wrong.
Humans are working everywhere. They make mistakes.
And Kiesel guitars are great.
@@guitartherapy7208 The one he sent to that guy wasnt
Boon Doggle He did not like it estethically... It doesnt mean that the guitar was bad.
Is there a video of this event? I saw his apology video. I own one Carvin and one Keisel, both 7 strings. They are nice, however, I will never be able to sell them without loosing money. There new guitars are way overpriced now do to the surge in popularity. Perhaps that will change after said event? I think Jeff definitely got cocky. Staying humble is extremely important. We are all human of course.
All my love goes to Michael’s family and friends. R.I.P Michael.🐰💐❤️🙏
I ordered a Positive Grid Spark on 12/28. I have received numerous emails from them assuring that they are working night and day to fulfill all of their orders, while explaining that shipping will be delayed again. About 2 weeks ago, I saw a new review on TH-cam of the amp, apparently from someone who had not ordered one. Now they have reached out to you to send you one? There are many, many reviews on TH-cam already. I find it very troubling that they are even considering sending one to you before they send me the one that I paid for 4 months ago.
Re: the Kiesel thing. His apology seemed totally hollow & insincere to me. He tried to use anxiety as an excuse & still insisted he was technically 'right' about the fretboard. Jeff may very well have anxiety, but the berating/belittling another person (along with the muscle flexing) is NOT how anxiety (fear) manifests. Gotta disagree with Phillip here. This is not an isolated incident type thing, give the guy a chance, he tried to do right & will learn & change from this. It's a long term pattern of behavior, a man with a huge ego/huberus which folks have been talking about for years who clearly views his customers, employees & competitors as lesser than. He just so happened to get caught & had KDH not called him out & point out the guy was a long time devoted customer (not that should even matter), nothing would've been done to make things right. And what about all the other customers that have been stuck with flawed guitars for years because of option 50? To me, his 'apology' was nothing more than damage control for the company left to him by his father. Many feel he offered a sincere apology, & while I disagree, I do respect that opinion. I know many players love their Kiesels & I'd been considering one for a while. I like the idea of an American made product & supporting our workers. I never pulled the trigger because of all the mixed reviews about their CS. After seeing this debacle, I will never purchase Kiesel.
Eric van Druten you will. You just probably won’t ever look at Kiesel the same way again.
Eric van Druten there’s another fake that knows if he wants to continue making money he has to put on an act.
The easy solution to circumventing the customer service issue while still getting a good high quality american product is to buy a used Kiesel where the risk was already taken for you.
The only two modeling solutions I really enjoy are the Yamaha THR10 and the Strymon Iridium. No ten hours of deep editing, just a couple of great sounds, ready to go. Wouldn't choose them over my tube amps either.
Juan Fichtl the Yamaha 100hd is also not only simple but sounds and feels the best to me and I like the iridium.
I've been lusting for a 100HD for years!
Juan Fichtl you should grab the double one. It’s great. But I wouldn’t choose anything over my amps and dirt and fuzz pedals either.
I have an AX8 and at bedroom levels it doesn’t feel like an amp but sounds good. When you turn the level up with studio monitors or through a power cab it feels pretty real to me and sounds a lot better. I kinda wonder if it’s because we’re use to hearing certain amps really loud that it just doesn’t feel right when hearing that loudness at a bedroom level.
Nah man you're spot on. I have the axe fx 3 and 12' wedges. Once you play loud enough you couldnt care less if you're playing real tubes or not, it sounds great.
Yeah I remember jamming on some guitar rig patches back in the day through a loud as hell PA system and it felt great.
Phrygian12 not imo. I play my amps low. Apt living. They sound and feel different.
Phil, if you are curious about the new Vox amps, I have a tonne of content on the AC15, AC10 and Mini Super Beetle on my channel. Let me know if you have any questions. Cheers
Phil, I love your sense of euphemism 🤣... Jeff Kiesel himself posted a video where he acted like a perfect a**hole. He has both an education issue and a complete lack of customer service basics. He has no one else to blame than himself.
As regards to the intonation at 1:00:40. I had the exact same issue. I did all the setup I could find and kept having the same issue. I finally determine my nut was too high. I sanded it down and eventually got it right. I have a Squier Telecaster with 3 saddle bridge. Hope this helps.
My 2 cents on the Kemper and Axe FX thing (bear in mind, in my experience both units are sonically at par with each other, there is truly no difference in the feel and quality of tone that both Kemper and Axe Fx have to offer): if tweakability is what you want, the Axe FX will do it much better than the Kemper. If you want a particular sound that is great straight off the bat, get a Kemper. Now, why did I buy the Axe FX over the Kemper? Because I want to design my own sound and have it suit MY guitars, MY hands, MY listening environment. The drawback with the Kemper is you either need to have the real amps to "capture" the profile you need or rely on profiles made by others which they may have made for a particular sound/situation/context. Think of it like this: if the Kemper is a great high definition photograph of a rig, then the Axe FX is like a VR simulation of gear. So then, which one should YOU go for? Well, not everybody wants to or is so inclined as to go around exploring and tweaking things in the wild, especially when the possibilities are endless. So if tweaking is not your thing, then Kemper. If you want full control, Axe FX.
No Simul Amp ''Feels'' like real amps. They sound like real amps. Feel it's a totally different subject. Actually, nothing feels like a real amp with a real cab behind you...
I will not be buying a Kiesel. The guy just seems like an asshole and I’d rather not give him any of my money. Glad this drama happened because it showed Jeff’s true colors.
For the topic of making modeling amps feel more like the real thing, Rhett Shull has a great video titled "How To Make Your Helix Or Kemper FEEL Like The Real Thing". Definitely worth checking out...
Idk....I tried the Helix...ALL of Line 6's gear sounds so artifical and plastic to me. I even owned one of their variax guitars and it sounded god awful run through an amp.
WTF was Kiesel thinking, didn't he see what happened to Chapman?
Right? The rub is he seems to wear his emotions on his sleeve. I get it and I'm like that also, but he's the face of the company and he just can't act like a 5 year old. Ya think Paul Reed Smith ever would have put something like that out?
@@dunlop7rush It's not really his emotions or his live stream rant about the customer, it was his refusal to make that guitar right for the customer. Did you see the fretboard? This would have never been rectified if it hadn't blown up on the internet, and he would have never apologized if it wasn't necessary for damage control. I wouldn't give that guy a dime of my money. Btw, wearing your heart on your sleeve is just a euphemism for someone who refuses to control himself and treats other like crap.
What happened to Chapman? This is the first I'm hearing of it so I'm kinda out of the loop
Pro Audio Star is "legit". They offer great prices and excellent service . Very responsive. Bought 4 guitars from them and never had any issue.
Philip, do you have plans to publish the podcasts on Spotify? It's- basically- the main platform for listening to podcasts on Europe.
I hope you'll consider it, thanks!
If by "intense" you mean "a strung-out meth-head, or a reasonable facsimile of such," then yes, Jeff is "intense." Acts unnervingly like an ex-roommate of mine who developed a meth-habit and absconded with a bunch of my (and my other roommate's) guitars in a smash-and-grab with his new meth-head "friends.
And yes, I am "biased" against meth-heads, so a new Kiesel is a hard pass from me. Damn shame, I have a couple of Carvins and Chris Hong is probably the best guy there and Jeff doesn't deserve him.
You hit the nail on the head talking modelers vs tube and ones needs. Loved this live stream. The Spark Amp is great man. I don’t think it sounds as great out of the built in speaker at high volume, but I paid $200 and it can record, Bluetooth speaker, tons of effects, and the integrated ability to load and jam to backing tracks makes it perfect. Definitely play through head phones and you will enjoy it for what it is.
Hi Phil,..why don't you try a Fender Champion 50 XL against a Katana 50 ? Fender wins in clean tone.. because they use the MIDNIGHT 60 SPEAKER and it goes very loud. Why does the Marshall ORIGIN sounds good? Yes.. a MIDNIGHT 60 SPEAKER in it. Greets from Belgium.
Someone can argue there is better content but nobody can argue Phill is the nicer and more decent guy on YT.
Roasted maple gate?! 🤣 That is ridiculous enough to be true.
I copied this off the Podcast Description
Question Index
0:00 Why Im late!
2:13 Dirty Finger Pick Ups
5:23 The Jeff Kiesel did the wrong thing, then he did the right thing
19:15 We lost a great person and I am better for knowing him
22:06 How do you set your pick up heights?
25:30 Is Pro Audio Star a real place?
30:30 Strat saddles that do not scratch your hand?
www.stewmac.com/Hardware_and_Parts/All_Hardware_and_Parts_by_Instrument/Electric_Guitar_Parts/Electric_Guitar_Saddles/Highwood_Contoured_Vintage_Saddles_for_Strat_Set_of_6.html
38:05 Have I dyed fretboards?
40:19 Kemper doesn't feel like a real amp? Should you get Axe FX?
46:10 New Charvel
47:26 The tone control video
49:00 Best Friedman 20 watt amp for Clean, Rock, and Metal?
My PT 20 on reverb
reverb.com/item/33232133-friedman-pt-20-pink-taco-20-watt-guitar-amp-head
50:50 The Guitar kitchen (Smaller channels matter more)
th-cam.com/users/4catsmusicvideos
52:55 Tube amp or Modeling? Whats the right fit for you?
57:01 Bias asked me to check out the Spark.
59:40 I have never reviewed Orange or Vox and why
1:00:40 Intonation and how to deal with issues
1:08:16 All this gear is just tools for us
1:11:18 Fake Guitars on Facebook using my video
facebook.com/watch/?v=289145712073916
1:12:55 The T shirt issue. I am working on it and will update you nest week
1:17:40 BC Rich on Tone Kings Channel
1:20:20 Did I check out the PRS Silver Sky Maple fretboard guitar and thoughts?
1:22:40 The Stew Mac Tool pack?
1:25:35 Do I still use my Katana?
1:28:00 Ever-tune and LTD and Solar
1:29:42 A fun Pedal order question
1:32:30 Is The Stew Mac 5 watt amp kit worth it?
You nailed the Helix/modeler debate. I think they sound like great recordings, but they are not the same as an amp. They are simple to use though. Simply pay one of the dozens of retailers that sell tone packs and you’re all set 🙄
I must know, Phillip, what does the symbol on your hat represent? Is it the square root of a square root?
Teespring screwed me on the chrome shirt! Lol they took my money I think I bought 2. They gave me a confirmation. Then they said like a day or 2 later it didn't meet its goal. And canceled my order. Then took like a week or more to refund my money. As I was like I don't want the money I want the shirt! Lol but I'm glad I didn't get them I would have been PISSED(not at anyone but teespring) if they weren't even chrome.
I agree, we're better off not knowing the people owning companies, making stuff. I also don't want to see what my fave TV star looks like 40 years later, don't want to know their politics, just let me keep my perceptions.
@@fbcaware8805 You would know.
@@fbcaware8805 Sorry - I normally avoid "news" but right now need to know can we go to the grocery today. So I've been seeing the most hateful ridiculous headlines and comments. I'm sure sorry for our President who is apparently attacked daily. It's obviously affecting me.
@@fbcaware8805 I think you're right, and I'm not. Which creates a situation. I didn't like Gibson's attitude from the 70's. PRS is overhyped, overpriced. Last year I decided not to send another dime to China on purpose. It's getting hard to buy things - that I don't need anyway. Phil has shown us the true value of Squier, which I totally agree with, and have 5, and he's right. So it's now Squier, Ibanez, or hit the woodshop and build my own the next time I want a new guitar.
@@fbcaware8805 I've long wanted an electric viola, and I've got the woods for it too, and a couple of factory reject Ibanez's with perfect electronics - maybe this is the year...
@@fbcaware8805 Thanx! i just brought it up to listen - I love guitars but don't know why - I love 70's rock I guess, mostly I listen to classical and orchestrated soundtracks, and that's what I'm aiming to write this year, kind of a back to my roots thing, my family did that when I was growing up. It was an interesting childhood - "Yes, homework done, nice. But did you learn that clarinet part yet?"
I have an HSS guitar and planning to do pickup upgrade. What are some of the best HSS pickup sets out there?
I had a slightly crazy idea of putting Hot Rails bridge in the neck & middle position, with Invader on bridge position for total all-out high gain and wire it to 500k pots master volume & master tone control to add some brightness.. Do you think that would work, or am I sound a little bit retarded? Lol...
The discount with Crimson Guitars is not working like mentioned in the video. It is not 10% , more like 5% ( and not exactly 5, weird). Besides, I think they have increased their prices and shipping cost ( at least to where I live) after the release of this video. After a couple times contacting them I can say their contact-info and attention to customers SU CKS. I thought I have already commented but not sure if it was direct message because now I cannnot find the conversation where Phillip answered my post he would looked into it. I am sure Phil has lots of things to do. Crimson is weirdly managed.
Phil is spot on with the Kemper / Axe FX discussion. They sound great but they do not “feel” like a tube amp. Do this experiment. Palm mute fretted individual notes or mute and rake notes on the unwound G, B, E strings. On a real amp there is a smoothie sponginess to the response. On ANY digital unit it has a brittle quality to it with a bit of latency. There is nothing you can do to dial this out. I have used a Kemper for 5 years. I only use it because it is convenient, versatile and light weight and “sounds” good but it doesn’t “feel” and respond like a tube amp to me.
Yeah, I tried the Helix native demo for a week, and I managed to do jack shit with it. Whatever I did, it never sounded good. I started tweeking the presets, but that lead nowhere either. I would have needed weeks to dial in sounds that were good and realistic, at least. I just wasn't able to do that in a week. I want to play, and if I were a professional, I would have the time to put in tweeking. It can't be done with a regular job.
Kemper feels like a real amp to me. I've been playing for 40 years and my main amps are boogie and fender.
Kemper works for me. Live, rehearsal, and especially DI recording.
Same. Took a while, but I love how my Kemper feels after learning it.
Any computer will not give you feeling of real amp.Kemper is computer.And if you use aps long time and you are trying real amp than don't be surprised that you cant play.
can you get a t shirt with a pocket? To me shirt with out a pocket is worthless I understand the logo thing may interfere with pocket just saying
I got one of the new 2020 Ibanez AZ242PBG from Pro Audio Star recently, it was a great deal!!!
@Al Adolfsen, the person asking about intonation - if your guitar is in tune in the open string and at the 12th fret, then it is likely a problem at the nut. More often than not, the nut is cut too high.
Sorry for your loss Phil. R.I.P MICHAEL
Hi Phil, great show as always but I’m not getting the live chat watching it on replay. Stay safe and well. 🤘🏻🎸👍🤘🏻🎸👍
And as if by magic! Thanks 🤘🏻🎸👍🤘🏻🎸👍
Phil, this is Michael Shye’s daughter. I received your condolences and the link to this video. I appreciate that very much. Michael highly valued you as a friend, and he absolutely loved interacting with everyone in the gear community. My heart is broken and I miss him so much, but I do love hearing stories of how cherished he was to so many people.
Your father was a amazing person and I was lucky to know him. If you ever need to reach out for anything you can email me at pmcknight7@gmail.com
If Kemper is good enough for Mark Knopfler, it ought to be good enough for me. Just wish I could afford one.
Did he say he wished he hadn’t met Paul Reed Smith?
Juan Valdez lol
he did! i believe it was the ONLY name he mentioned..... very interesting!!
ProAudioStar, every "used" guitar I purchased from them has been new unopened box in perfect condition.
I don’t think I would ever buy a guitar much less order a custom guitar, without touching and playing it, much less sight unseen. The Charvel Roast Maple necks at my local Guitar Center (no closed☹️) looks and feels awesome. They look like stone. Rock solid, hard to describe.
Pro audio star is not trustworthy. Reverb had to step in and fix the issue after I proved I was in the right. In fact reverb fronted the money and returned my cash before I even sent the guitar back to pro audio saying I was clearly in the right and treated badly by them.
I saw the Jeff Kiesel rant and the guy only leads you to believe that if your guitar arrives with an issue, you will have to pay for it plus the $200 restocking fee. Sorry that's not how you treat a customer who has supported you with purchasing over 25 guitars from you. You have to give a shit about the happiness of the customer no matter what and Phil is being very nice about the subject. His apology only stems from the fact that he realized he made a critical mistake that could be a detriment to his business and not because it's authentic. Only guitar players know how frustrating it is to receive a guitar that has issues especially if it was an expensive purchase and I would like to think that a company like Kiesel could understand that. Send the guy a FREE GUITAR JEFF if you want to do the right thing and make sure future guitars arrive as the customer ordered it and you can avoid these problems. Disappointing as I was going to order a Kiesel in the future but now i know better.
@@Zettel9016 Whatever Kiesel fanboy. Take him to lunch.
You could try an actual amp.
When are you going to talk about the elephant in the room? Fender Ash, no more!? End of an era.
He spoke about it on the last live show.
@@garyturner3085 He said he was gonna research it. It's a big deal. Waiting for his investigative report. Enquiring minds want to know. I exclusively buy ash body guitars. I have no gigs to occupy my time. Hoping for some hope.
Phil, your comment on the Helix has been mine for every multi-FX unit I have owned by Line 6. That is the PODxtLive and the HDX5000. Their presets, to me, were absolutely useless. And I would attempt to create my own tones using their software interface. That would almost always fail to load into the unit. Because Line 6 support was not helpful for me, I dumped anything that was Line 6 and went with the HeadRush.
I am not sure why you have not given this unit a review. The Headrush really is very easy to use from its large screen display so I don't need to carry a separate device to see what I am editing because the damn onboard screen is so tiny to its ready to go presets. I seldomly had to make any major changes from their presets. They are pretty much a drag and drop. That is because each effect has several useful options to choose from. And you can edit on the fly while in the song. You should check it out.
I bought an Axe Fx 3 four months ago. It is plainly overkill for my situation; mildly intimidating. That said, it's been incredible. It's effectively an entire studio, countless amps and hundreds of effects crammed in a single 3U rack space. Tons of tweakability. Almost too much, but it works for recording musicians. So, be it. The adjustable parameters on each amp model are myriad. Literally dozens. The presets are outstanding. Very inspiring. If you can afford it, I recommend. The Line 6 Powercab 212 Plus has been great too. Looks and sounds great.
The one drawback is the purchase of peripherals I hadn't considered. The rack case to protect it, better headphones, an FRFR cab (can't just play into headphones all the time). In the end I also wound up getting a new PC, as well. Very pricey affair. The wife has been understanding, thankfully.
Regarding the Helix, from a longtime Line 6 user. Everything I've used from the POD HD series onward, have terrible presets. Don't waste your time and get yourself agitated. Instead, take a little time and download the computer editor, hook up your Helix and your computer and download some good, free presets from the Line 6 Custom Tone forum with your computer. Drag them into the editor and this is where the real fun and satisfaction begins. Don't worry about learning a bunch of stuff. Get some good sounds and have fun. The learning can come later (or not) after you've had a bunch of fun with it. I'd also highly recommend working with the computer editor. It's much easier on the eyes and the back!
If I were the king of LIne 6, I would make the built in presets sound and behave much more like a simple, good tube amp with a good, small pedal board for a satisfying initial experience that is as familiar as possible. Skip the weird crap.
AxeFX feels better than amps
Change my mind
@@fbcaware8805 why?
@@fbcaware8805 the most intoxic comment I've ever seen :)
RE:Dyed fret boards I am interested in this. I don't know if I am unusual but I absolutely despise Jatoba. The other rosewood substitutes aren't much better in my opinion.
That 'waiting for the tube amp' thing..I get that completely! Magic time.
Phil, yes, I absolutely think you should put tbe Bias gear through a very thorough exploration and evaluation. Give it some time, go back to your Helix for a while, go to the Bias site and download some user created tones that sound interesting, even ask your Patreons if they have tones that they love for that unit.
I'd be curious to know what your reactions to it would be.
I absolutely agree that Helix takes a while to get the sound you like. I bought it shortly after it came out, and it wasn't until about a year later that I got what I wanted out of it. I should've just bought the 3rd party patches right from the beginning and started tweaking those.
My JVM does not feel lithe same with resistor than now with choke, neither they do like my JCM 800 or my JMP1 or my IRT Studio. That feeling thing is a mystery for me....
You can pick the kemper or hxstomp like I have but if you are going to do amp modelling use a headrush monitor either the 1x8 or 1x12 they kick ass.
For me, the best Tele pickup combo is hot bridge pu and a PAF in the neck position with a blend circuit.
Intonation is correct when open and on the 12th fret but sharp in between? Could be the neck is bad and the frets are in the wrong place. Cheap guitar?
The same thing happened to Trogly he was playing a face advertising, Phillip we trust you, always
Roland VG8...the original...sounds best...and also feels like amp
By the way Helix 2.90 mas made the boot up lightning fast.
Pro Audio Star known for bait and switch. I avoid them.
Since I cant catch the live show anymore I'll listen to the podcast. The video has way to many commercials
This is the worst with commercials so far. Ad-Block doesn’t apply to those watching on say, a TV, through the app. I may have to check out the Podcast thing and leave this channel alone
whre is your review of the hughes and kettner back spirit
I don't want a guitar tech that is blasé about precise intonation or will not stand by his work.
For recording, correct intonation is important.
There was a guitar tech that I asked to do the intonation in addition to fixing other things. I knew it was a bit out. He started doing it by ear and said it sounded OK to him! Nope! Never going back there.
@@fbcaware8805 Sure but he could have at least used a strobe tuner.
People that haven't tried the Axe FX III in the last year or so really need to stop saying it doesn't feel like 'an amp in the room'. The updates to the Ares firmware has changed it in a way you can't imagine.
My Katana feels great
RIP Michael 😢
I bought a PRS SE Standard 22 from Pro Audio Star brand new for $299.00. Beautiful guitar, brand new, but it has a 12” radius neck as opposed to 10”. There was no mention of that. I happen to like it, but I’ve always wondered if they get deals on specials or one-off type items. I probably have a worthless collectors item. 😉
Never apologize
With all due respect, saying the Kemper and AxeFX etc. are the same modelling tech only adds to the confusion. It's like saying solid state and tube is the same, because both are analogue. Let me explain: The Kemper uses profiling, as I understand more like an IR-tech to "copy" the sound of an amp. It is essentially a sampler. AxeFX and others are modellers. They are written computer code to model the sound and behavior of an amp. So, more like a synthesizer. Now what you prefer that is up to you. I am just saying one thing - every guitar player in my studio, who was convinced the Kemper does not sound or feel like an amp, was not able to tell the difference between one of my amps into a 2x12 cab or the profile of the same amp in to the 2x12. To me, that says it all. In a blind test most likely you will fail if (!) the profile is a good profile. And if (!) the Kemper is setup correctly. Everything else is your personal taste - so if you like modellers and their, mmh, more modern sound, go for it. Personaly, I only get inspired by my amps or good Kemper profiles. But what do I know? :-)
ive watched phil for more than two years, but ive never heard him play guitar.
Too long
Kiesel makes nice guitars! That is a fact! I saw the original video with Jeff, and it’s amazing how the trolls on the internet are trying to turn it into something ridiculous. There is no controversy! Jeff (who I’m not a big fan of) simply stated facts as it pertained to treating wood. What he said is true. They won’t all look the same. Nor should you want them to. It’s just the nature of wood. Jeff and Kiesel work with enough wood to know what they are doing. I don’t recall anyone other than the trolls calling it a crappy guitar. The roasted maple wasn’t as dark as the customer hoped. Kiesel makes very specialized guitars. They try to make the picture the customer has in his head a reality. That’s a dangerous task to take on, and it won’t always end perfect. Years ago, I picked a bunch of random options and finally ordered a Carvin. I had no clue what I was getting. It took 3 months, and I almost cancelled the order, after someone from Carvin called and told me they hadn’t built it yet. (I received it a couple days later??). When I opened that case, my jaw dropped. It was beautiful! To this day, it’s one of my favorite guitars. Feels great, sounds great. Is it perfect? Probably not. Do I care? Hell no! It’s actually got someone’s fingerprint in the finish! When I first saw that, I wanted to stick my foot up somebody’s ass. But, after all these years, I think it’s kinda cool that someone that helped craft this thing autographed it for me. The point is that I’m quite sure that the guitar the customer received was a keeper. Is he willing to give up everything that came out right just to try to duplicate it with a slightly darker neck? And how many times has this happened to Kiesel? Probably every day! Trying to recreate a picture in someone’s mind is a losing proposition. Where do you think their in stock guitars come from? If the customer is truly unhappy, Kiesel should at least offer to make another, with the caveat that it can’t come out the same in every other aspect. Or maybe just refund the roasted neck charge. Either way, I have no doubt, whoever ends up owning the original guitar will be happy in the long run. I certainly am, and I fully intend to buy another Kiesel someday, and a bunch of silly little trolls won’t be stopping that!
Don’t know what video you watched but the one I saw showed the head of a well known guitar manufacturer publicly and petulantly making an ass of himself over a complaint that was as reasonable as it was easily fixable. He deserves to lose business for that kind of behavior.
Sorry bud but after watching the video, it was clear that Jeff was the only troll.
You seem to not understand what a troll is. Jeff seems like he's had a little too much meth in his lifetime. I don't know if he has or not, but that's how he carries himself; like a strung out, indignant, petulant drug addict.