Working As A Food Delivery Rider: Are We Paid Enough? | Talking Point | Full Episode

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  • เผยแพร่เมื่อ 19 มี.ค. 2023
  • In part two, host Steven Chia puts his pedal to the metal and becomes a food delivery rider. He finds out how dependent riders’ earnings are on platform algorithms and how certain incentives can make or break their daily income. He also investigates if their earnings that riders make is enough to last them through retirement and what more can be done for this group, besides the current protection measures out there.
    Watch Part 1: • Food Delivery Hustle: ...
    Watch more #TalkingPoint: • Talking Point | Full E...
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ความคิดเห็น • 560

  • @rnrnrina
    @rnrnrina ปีที่แล้ว +877

    steven's dedication to each talking point topic deserves an award. someone give this man a huge raise on top of the award!!

    • @bulls85
      @bulls85 ปีที่แล้ว +13

      He needs to move to vice news to cover bigger stories

    • @fansizhe9997
      @fansizhe9997 ปีที่แล้ว +2

      He covers Great stories!!!👍👏🏻👏🏻😍💝💝💝💝

    • @wasabifighter5561
      @wasabifighter5561 ปีที่แล้ว +27

      Erm, he has a team. They deserve as as much as him.

    • @toshimigita
      @toshimigita ปีที่แล้ว +1

      I want to add the meme of Lee Hsien Loong: Someone give this guy a HDB 😂

    • @HauTran-sunfromsouth
      @HauTran-sunfromsouth ปีที่แล้ว

      @@toshimigita 😅😅😅

  • @c4un544n5
    @c4un544n5 ปีที่แล้ว +552

    Steven if you are reading this, huge respect to you for really putting yourself out there in the field.

    • @casie8621
      @casie8621 ปีที่แล้ว +9

      Bigger respect should be given those riders that do delivery daily rain or sunny

    • @danneh8777
      @danneh8777 ปีที่แล้ว +9

      Finally the truth is out everyone thought we riders earn big money because of blacksheep that post their 5k earnings.. grab is getting worst week by week cut our pay and can you imagine when government make cpf contribution mandatory how much James wouldve earned? Glad he’s finding a new job. Please don’t tell me government care about delivery riders they just want our money all this while no cpf food delivery is like self employed and to some it’s like a side hustle job watch riders quit when they make cpf mandatory

    • @Steven.Chia.Singapore
      @Steven.Chia.Singapore ปีที่แล้ว +8

      thank you!

  • @grabadventures
    @grabadventures ปีที่แล้ว +405

    As a part time food delivery rider this episode is very well done. A lot of what James is going through is what the silent majority go through on a day to day basis.

    • @YoutiaoVlogs
      @YoutiaoVlogs ปีที่แล้ว +9

      😂 😂 😂 I stopped watching at woodlands many orders

    • @Goodwonderland191
      @Goodwonderland191 ปีที่แล้ว +5

      @@YoutiaoVlogs i feel lies and nowadays where got many orders in woodlands areas for grab

    • @kengleetan63
      @kengleetan63 ปีที่แล้ว

      When ones life as a local ends up this way , when he has passed his 40s and 50s, there is no praise when his suituation gets highlighted.
      As a matter of fact, it is his lousy attitude to how he plan and structure his life journey that got him this way. Despite his lack of education, if you have glanced his resume when he tried to re-enter the work force, he did not even have a 'O' level cert. Neithier did he want to do a job that require a skilled trade or learnt a skill trade.
      This kind rather do jobs just like food delivery, that does not require specific skill sets for 30 over yrs, if he had learnt a skilled trade so that even if there was no employer willing to hire him, he can always use the skill trade to earn a very decent living himself , irregardless of the cost of living changes.
      Kinds like James rather bop around aimlessly ,with a hope to 'make it BIG one day' attitude , if that was the case, he might as well join PAP ,which only need wayang skills and hope he get invited into a GRC and with that said....the rest is history!😆😆😆😆

    • @roxy_xcxc6869
      @roxy_xcxc6869 ปีที่แล้ว +3

      😅 Grab rider $6,000-$9,000/month the most highly paid platforms of all times..

    • @YoutiaoVlogs
      @YoutiaoVlogs ปีที่แล้ว +15

      @@roxy_xcxc6869 ringgit maybe have this much

  • @lshj82
    @lshj82 ปีที่แล้ว +131

    this is real journalism. thanks.

  • @ianpolo5673
    @ianpolo5673 ปีที่แล้ว +167

    Respect to the delivery rider, that's hard-earned money. On the other hand, is good that we have a programme like this CNA insider that goes in depth into the daily lives of the people, to really understand the real issues, benefits, etc and unfold hidden problems for solutions for the better improvement. Respect to the presenter, Steven, as well. Well done!

    • @NazriB
      @NazriB 10 หลายเดือนก่อน

      Lies again? Lying At Grab

  • @norman6499
    @norman6499 ปีที่แล้ว +17

    I criticised alot, but this cna host has earned my respect for being down to earth and actually go through the experience himself to see the problems that society face. And he has been doing it for so many years already

  • @foxxysoul9502
    @foxxysoul9502 ปีที่แล้ว +29

    OMG, Im amaze with you Steven and your whole team! This is journalism with real time action! I appreciate you taking the extra steps in talking to Grab about the rider’s concerns!

  • @2129hours
    @2129hours ปีที่แล้ว +18

    This person from grab should be the one who go ard with the riders like Steve before he speaks.

  • @Jay-ru2cw
    @Jay-ru2cw ปีที่แล้ว +60

    I am loving the videos put out by CNA insider! The quality in sending clear messages and creating awareness is impeccable! Keep doing what you are doing especially Steven, the other hosts (e.g., Diana Ser) and the team behind them (camera crew, editors, producers).
    A lot of effort is put into these educational videos. Looking forward to more of such videos.
    One feedback I hope CNA insider can look into is to make it easier for the viewers to watch all the videos within the same series or episodes.

    • @Steven.Chia.Singapore
      @Steven.Chia.Singapore ปีที่แล้ว +3

      thank you! A whole bunch of us working together to make this happen. Definitely more to come!

    • @CNAInsider
      @CNAInsider  ปีที่แล้ว +1

      Hi Jay, point noted, thanks! For reference, here's the playlist of all Talking Point episodes th-cam.com/play/PLkMf14VQEvTai524iU74UlzpWvb1RRAvl.html

  • @toixcchicken4019
    @toixcchicken4019 ปีที่แล้ว +15

    The acting, and the dialogue.......so much better than Channel 5 drama stuff

    • @SatsuiMCOC
      @SatsuiMCOC ปีที่แล้ว +8

      Cos this is truly reality bro

    • @awkwardsmile
      @awkwardsmile ปีที่แล้ว +1

      Your comment very toxic, bro

    • @toixcchicken4019
      @toixcchicken4019 ปีที่แล้ว

      @@SatsuiMCOC how true is it bro?

    • @toixcchicken4019
      @toixcchicken4019 ปีที่แล้ว

      @@awkwardsmile can you take it?

  • @CavernSaga
    @CavernSaga ปีที่แล้ว +80

    Great episode! As a frequent user of food delivery services, I never really thought about the challenges faced by food delivery riders. It's clear that they work long hours and face numerous risks on the job, but it's unfortunate that they don't seem to be paid enough to make ends meet. I hope this episode brings more awareness to the issue and that companies start taking steps to improve the situation for their riders. They deserve better treatment and compensation for the important work they do in helping to feed our communities.

    • @Jayalen
      @Jayalen ปีที่แล้ว +11

      Lol we have already given up hope of Panda and Grab doing better for us riders.
      Also, I've received my fair share of abuse on the roads. Drivers accusing me of riding recklessly when I wasn't. Pedestrians hurling bottles and vulgarities at me for no reason. Ppl mocking me when I am collecting food.
      Society will never change their perception of us and we don't expect them too. After all, we are the "pests on the roads"

    • @CavernSaga
      @CavernSaga ปีที่แล้ว +6

      @@Jayalen it’s tough. I assume those working higher up, pressing buttons and making eenie meenie minie mo decisions receive higher pay than the core workers who without them, the company won’t exist

    • @Jayalen
      @Jayalen ปีที่แล้ว +4

      @@CavernSaga always has been. Even the corporate world is like that too hahaha
      (I used to work in an office job before becoming a rider ;) )

    • @emilia2411
      @emilia2411 ปีที่แล้ว +5

      Try tipping the riders. I tip minimally $5 in cash. The delivery guys are always so happy

    • @tunim4354
      @tunim4354 ปีที่แล้ว +2

      You never thought about how tough it is to be a delivery driver? What are you, a four year old? How great can it be to drive all day in whatever the weather may be, and get paid in pennies?

  • @eightmile972
    @eightmile972 ปีที่แล้ว +54

    Actually most gig workers started in this line as they've grown weary of a normal job and decided to do this for a while, sort of like taking back some control of their lives. But what they don't realize is that a while soon turns out to be one year, 2 years, 3 years, until they're stuck in this gig and find themselves detached from the job market, making it difficult for them to be employed again. Working gig jobs like food delivery, phv, may sound enticing to someone suffering under the thumb of their bosses. But really it's jumping from one hamster wheel to another hamster wheel. These platforms are nothing short of exploitative. They charge customers delivery fees and also take 40-50% cut of merchants' earnings, yet they pay a pittiance to these riders. These riders are sweating it out, braving the elements and working under the prospect of serious injury or even death, while Grab has a massive building with plush, well renovated offices.

    • @dsjc_
      @dsjc_ ปีที่แล้ว +3

      Actually the platforms take about 25% commission from the merchants, before GST. Still high, but thought i would correct you.

    • @n0ret82
      @n0ret82 ปีที่แล้ว

      @@dsjc_ i believe he stated 40 - 50% of merchant's earnings not 40-45% of their revenue..
      meaning to say:
      for every $4 item, $1 is paid in commission, that $1 might be 40-50% of the profit for that entire $4 item

    • @dsjc_
      @dsjc_ ปีที่แล้ว +5

      @@n0ret82 You might be right. Merchants also tend to price their items higher on the platforms so they can maintain a decent profit margin after commission. Customers are paying quite a premium if they want to order food instead.

    • @charmainewong6087
      @charmainewong6087 ปีที่แล้ว

      In short, I don’t find this system sustainable. It is not environmentally friendly, too.

    • @rulcalisto
      @rulcalisto ปีที่แล้ว +1

      @ eightmile. I agree with you. I am now weary of normal jobs. I love being in control.. of my freedom now.

  • @the_wandering_hamster5054
    @the_wandering_hamster5054 ปีที่แล้ว +17

    Boots on the ground work from Steven and that is what makes this entire series a joy to watch! Huge respect to Steven and the team behind these episodes!

  • @ownthegame3
    @ownthegame3 ปีที่แล้ว +26

    Respect to the food delivery riders!
    Behind every one of them is a story.
    Good for CNA to show and let everyone appreciate their hard work and hard earn money under the harsh weather; rain and shine.

  • @jonathanteo198
    @jonathanteo198 ปีที่แล้ว +181

    On the one hand, paying 20-80% more for food to be delivered vs dining out seems 'unreasonable' for consumers, but on the other hand, paying drivers such low amounts for that much work seems borderline exploitative. Is it a case of too many drivers chasing too few orders so companies can afford to pay less? Is it because hawker fare are generally cheap, so thinking of delivery fee in terms of percentages makes them appear 'unreasonable'? Would improving pricing transparency (between stalls, delivery drivers and platforms, who gets what) help the situation, or just make it worse because people start to realize just how much the luxury of door-to-door delivery is actually worth? Are these just fundamental challenges for last mile delivery of cooked food in an affluent country where cost of living is high?
    Fundamental challenges aside, how about building and designating dropoff points in neighborhoods specifically for food? This will save drivers time from walking all the way to the doorstep, waiting for customers to pick up their phones, answer the door etc. Charge extra for individuals who want the luxury of delivery to the doorstep while offering concessions for individuals who need the service for medical reasons etc.

    • @Tankpacqikcao
      @Tankpacqikcao ปีที่แล้ว +6

      Tldr. Honestly, just too many staffs.
      If all paid high price, company bankrupt.
      They pay what they could to sustain, even after their own HQ retrenchment. So seriously, its all too many staffs chasing, not many have lasted in this industry, most have since went back to their old jobs. The job they were doing before being lured to do this so called "high" income job

    • @3vilMTV
      @3vilMTV ปีที่แล้ว +11

      'unreasonable' is subjective. I feel that you're overthinking this whole thing.
      It's not exploitative when they're not forced to stay in the job, in fact there's no contract binding them!
      If it's too little pay riders can opt to do other jobs. If it's too pricey, customers can opt to choose another service or engage the food delivery service at all.
      It's a service in free market provided by a for-profit company after all, so its up to Grab to figure out the optimal fees to charge customers as well as optimal pay for deliveries to maximize profits.
      As of now it is as clear as it can get. Customers can see the fees upfront before purchasing while delivery riders can see how much they are making each job.

    • @patt5085
      @patt5085 ปีที่แล้ว +1

      Any job that can be easily replace will sooner or later become temporary for employees, whether overstaffed or a change in policy.
      Even office workers need to upskills themselves and learn new things all the time. In this economy its better to find a job that you can improve yourself.

    • @akhbarkhanmohamad6705
      @akhbarkhanmohamad6705 ปีที่แล้ว

      Good idea.

    • @XC-iy4il
      @XC-iy4il ปีที่แล้ว

      @@3vilMTV the point of this great documentary is give up a perspective on food delivery from the perspectives of riders not the company; "force" and "exploitation" are only relative.

  • @lukmanariff6839
    @lukmanariff6839 ปีที่แล้ว +14

    The situation is not so different to what we are facing in Malaysia. This is a very good explanation to the public about our struggle with this job. Thank you CNA for covering this.

  • @Alan-Aus
    @Alan-Aus ปีที่แล้ว +10

    Steven is number 1 journalist, he always put more efforts in

  • @eudorac91
    @eudorac91 ปีที่แล้ว +5

    wah this just kept getting better and better hahaha. I don't fully agree with what the Grab management said in response, but I'm glad Steven took James' questions to be addressed, and for that section to be included in the final cut for the show! Love this and I'm being so echo-chamber-y by now, but Steven - you and your team do a fab job on these series, thank you!

  • @hoyokkeen7905
    @hoyokkeen7905 ปีที่แล้ว +22

    Steven thank you for the videos. Actually Grab has this very unfair distribution of jobs for this riders. As a Sapphire tier partner ( walker ) we have the same issues that James has. Our jobs get paused for an hour or more on a daily basis. When they want to assign jobs to the partner they will do so even if you are an emerald tier partner. Talking about shifts as a walker we do not have shifts even if we are holding Sapphire tiers thus making it even more challenging to get jobs during the shift hours. Jobs are give to walkers with a distance of 1.6km and more with miserable rates given. Maybe you should try to interview a Grab delivery partner who is a walker to get more details on the issues we face.

  • @eppy
    @eppy ปีที่แล้ว +17

    Wow grab you measure efforts vs distance? What about time spend waiting around for orders? And vehicle maintenance costs? 1.4k in the F&B industry is what you benchmark against but has the company thought about the benefits and safety aspect of things?? Riders out on the road facing the elements vs a largely indoor sheltered jobs?? Think grab should and must pay riders more than just simply peg delivery fees to the f&b industry in general. The risk factors simply doesn’t match up.

  • @janicetan4626
    @janicetan4626 ปีที่แล้ว +58

    I feel sorry for James. Hope he finds a full time job soon with reasonable and stable income. Can WSG or e2i help him get an employment?

    • @kengleetan63
      @kengleetan63 ปีที่แล้ว +22

      Are you sleeping? It was and is the exact ppl in charge of the country that somehow got James where he is now.
      No need to guess, his position is replaced by SPass. Even if James would want to downgrade to become a waiter or kopi tiam kia, that position is also being taken by WP!😆😆😆

    • @theendtimesmarketpredictio4940
      @theendtimesmarketpredictio4940 ปีที่แล้ว

      @@kengleetan63 Possible ...Possible ...

  • @HelloWorld-pc3ku
    @HelloWorld-pc3ku ปีที่แล้ว +5

    10hrs for $37 not worth it, rather get a parttime with medical benefits and insurance coverage from company.

  • @abdulhalim-jk9lz
    @abdulhalim-jk9lz ปีที่แล้ว +16

    My personal opinion, the food delivery gig should be upgraded from gig work to normal work. The companies should limit the employee intake by area (lets say 10 to 15 riders per area) and provide contract on maybe 6 months basis or yearly basis. This can help regulate the pay and also ensure people not fully stuck in the delivery work

    • @Nic-yf7fc
      @Nic-yf7fc 8 หลายเดือนก่อน

      So many riders how to allocate, easy to talk only

    • @abdulhalim-jk9lz
      @abdulhalim-jk9lz 8 หลายเดือนก่อน

      @@Nic-yf7fc i did say limit the intake and made it a renewable contract.

  • @DJPatesBlog
    @DJPatesBlog 9 หลายเดือนก่อน +2

    The price is lower for stacked orders because of the distance from pick-up to drop-off is shared with other orders.
    At times for fast food restaurants, the cost will be lower for customers to encourage them to spend on delivery.
    As for shift booking, all tiers can book but you'll have to be quick on Fridays from 4pm onwards to book them otherwise you might get no slots in the desired areas you wish to work in. And you can only book shifts if you're not on a job.

  • @minchutong9296
    @minchutong9296 ปีที่แล้ว +22

    Hats off to all food-delivery riders, on a side note, we as clients, in general should be considerate and more tolerate to food-delivery riders. I have been one of them before and i totally understand how tough and challenging it can be. A lot of anger and frustrations sometimes are just vented to delivery person if some hiccup occurred.
    Be it on platform providers or algorithms, rule setters should have a system that could support and subsidise riders in different aspects.
    and hats off to Steven to be part of the crew and experience the whole operation himself. This is not easy though

  • @JP-jo5bd
    @JP-jo5bd ปีที่แล้ว +10

    what do you mean by "effort"?! kudos to steven chia for asking the right questions to grab!! you became the voice of grab drivers! thanks CNA!

  • @mrashid3643
    @mrashid3643 ปีที่แล้ว +12

    I am not from Singapore but am a huge fan of CNA and my gratitude goes to Steven Chia. His genuine interest and thorough research of his subject matter makes for fantastic viewing and is very informative. I had a rather dim view of Singapore as a frequent visitor but CNA has completely changed my views about this country which I now see as being awesome.

  • @wsmfsh9963
    @wsmfsh9963 ปีที่แล้ว +2

    Down to earth programme, you guys deserved well respect !

  • @bobafett5757
    @bobafett5757 ปีที่แล้ว +8

    *Excellent documentary from CNA Insider and perhaps both Steven and Diana Ser should be given an award for being so sporting and dedicated and relevant in most of the topics they discussed so bravo to them both and also to Munah who is getting better with hosting*

    • @Steven.Chia.Singapore
      @Steven.Chia.Singapore ปีที่แล้ว +3

      thank you from all of us!

    • @eudorac91
      @eudorac91 ปีที่แล้ว +1

      :-) I fully agree aha I loved Write of Passage too! (ok looks like I'm a week late to this but ehhh heyy :p)

  • @bobafett5757
    @bobafett5757 ปีที่แล้ว +5

    *Steven the man for documentary cos this chap is really excellent and put in every effort to convince the viewers and he is so straight up on point so good job Steven*

  • @MsRockzz
    @MsRockzz ปีที่แล้ว +2

    This is such great work. Thank you for your honesty!

  • @clh-pw5om
    @clh-pw5om ปีที่แล้ว +13

    Very informative and realistic content. . Wish that our country's TV can produce this type of content. .

  • @Sang_Nila_Kembara
    @Sang_Nila_Kembara 8 หลายเดือนก่อน +1

    STEVEN you're one of singapore only true journalist. All the stories you cover are really interesting even for me whos been living overseas 13yrs

  • @mathidear
    @mathidear ปีที่แล้ว +3

    Now lots of Malaysians using Malaysia registered bikes using other people's account to do delivery right under our LTA and NEA 's NOSE and nothing been done

  • @tak714
    @tak714 ปีที่แล้ว +2

    This videos are such top notch quality

  • @YoutiaoVlogs
    @YoutiaoVlogs ปีที่แล้ว +5

    No unit number no block number, customer put wrong location sent example woodlands but wanna make us send to Bukit panjang or yishun. Just to save money, just cancel order

  • @garyly412
    @garyly412 ปีที่แล้ว +14

    i can feel how james felt when he say he is worried of finding a job after doing food delivery for 3 years. i am in the same situation as him lose alot of confidence and skills i hope the government can do something about this to help reintegrate us food delivery riders back to the workforce.. especially those that don't want to do this for the long term and are stuck

  • @limkientiong
    @limkientiong ปีที่แล้ว +3

    Gotta love Steven's effort & his polka dot socks!

  • @bokbokeh
    @bokbokeh ปีที่แล้ว +1

    Amazing series!

  • @byebyefiat
    @byebyefiat ปีที่แล้ว +3

    Will try to tip as often as possible after seeing how tough it really is… sincerely thank you for your hard work grabriders

  • @RexCaelestis
    @RexCaelestis ปีที่แล้ว +11

    Steven back again with the hard-hitting questions!

  • @dd-dd2co
    @dd-dd2co ปีที่แล้ว +11

    The Grab Group Managing Director seems very low quality, whose arse did he kiss to climb to his post?

  • @bahbahbah8460
    @bahbahbah8460 ปีที่แล้ว +11

    $4 per hour.. that must be the lowest-paying job in singapore in 2023

  • @rihazrudin8579
    @rihazrudin8579 ปีที่แล้ว +10

    Welcome to the Grab corporation. Despite its portrayal as social company, Grab is 21st century Pros of labor exploitation. They continue to increase prices for consumers while reducing delivery fees paid to their delivery partners. Astronomical distance at ridiculously inhumane low fees. Mathematically they're just paying delivery partners average market hourly range. While not providing the basics any other employers would such as healthcare and meal/allowances. They know their delivery partners are underprivileged, uneducated, enticed by only freedom to work at their own time and without the need to report to a higher authority during work.

  • @lootster
    @lootster ปีที่แล้ว +1

    CNA has done a great episode by giving a voice for food delivery riders, it helps platform users to understand the hardship and plight of these delivery drivers need to go through, braving the storms and putting their lives at risk to fulfill orders. Let's show them a bit of ❤the next time you place an order, a little tip may helps brighten their day! Kudos to Steven Chia for doing this episode!

  • @yumingsu9263
    @yumingsu9263 4 หลายเดือนก่อน +1

    I never realised that food delivery rider is such a tough job, mad respect for them!!!

  • @Tantemify
    @Tantemify ปีที่แล้ว +3

    Steven Chia working hard for CNA, they better give him a raise

  • @tofudelivery8101
    @tofudelivery8101 ปีที่แล้ว +8

    Whether they earn enough or not still does not take away the fact that they risk something greater than money by riding on roads

  • @SShiJie
    @SShiJie ปีที่แล้ว +8

    I'm a part time food delivery rider myself, many things happen everyday:
    Lack of Orders
    Too much Orders
    Vehicle Breakdown
    Maintanence
    Spilled Food
    Uncontactable Customers
    Angry Customers
    Bills to pay
    Yeah there's alot going on😅

    • @SKVideoProduction
      @SKVideoProduction ปีที่แล้ว +1

      also condominium management, yaya . not allow rider ride the bicycle into condo area. especially need walk far inside.

  • @SideHustleAddict
    @SideHustleAddict ปีที่แล้ว

    Awesome documentary guys ❤❤

  • @IzharJumadi
    @IzharJumadi ปีที่แล้ว

    Really enjoy watching talking point

  • @calbeebbqbbq
    @calbeebbqbbq ปีที่แล้ว +3

    are you joking 4-5 hours for 20 bucks...thats crazzzy

  • @thinkpadx60
    @thinkpadx60 ปีที่แล้ว +2

    I hope customers take a mindful approach in handling the delivery when there is delays. These riders have a gruelling day and thumbs up to them for their work. The platform companies on the other hand need to be regulated as they are akin to running a monopoly / oligopoly and the remuneration may not be fair to all.

  • @meredian1234
    @meredian1234 ปีที่แล้ว +11

    These food delivery riders are real hero but it is so heart-breaking watching them experiencing incident on the road.

  • @octovanfoo968
    @octovanfoo968 ปีที่แล้ว +6

    Restaurant worker $1400? Is grab serious? where did they pluck the figure from?!

  • @954khafiz
    @954khafiz ปีที่แล้ว +3

    Kudos to you Steven!

  • @vimaglb8swpg88
    @vimaglb8swpg88 ปีที่แล้ว +5

    the job was done in the woodgrove and marsling area. If im not wrong i see McD Vista Point and 1st delivery at blk 157. Start at 6.30am, 8am onwards slow down....and we are looking at a full time job.......lots of red flags from me.

  • @themacker894
    @themacker894 ปีที่แล้ว

    I am looking forward to watching this video, and I have to say more so than any other episode except maybe the one about the water heaters. I'm sure this will be hilarious!

  • @galactose_fructosemonosacc343
    @galactose_fructosemonosacc343 ปีที่แล้ว +3

    That's why it's always good to tip these riders!

  • @rizq22
    @rizq22 ปีที่แล้ว

    great content 👏🏼

  • @ceeril
    @ceeril ปีที่แล้ว +10

    In Vietnam, this transportation industry with major players like Grab, Go-jek help increase employment rate & car loan payment when more people signing up to be rider/driver
    However, there is also an increase in traffic jams/accidents & pollution. The authorities should heavily regulate it.

  • @jeeezah
    @jeeezah ปีที่แล้ว +3

    If only there's more parts to this series.

  • @nckncknck7408
    @nckncknck7408 ปีที่แล้ว +13

    This MD sounds like a yes man and could not even properly articulate his responses. I just pop by Mcd to check, paying part-timers minimally $10 per hour. you do the math.

    • @vandarkholme7759
      @vandarkholme7759 ปีที่แล้ว +2

      barely more than fnb. yet u bear the risk of getting maim or dying on the job

    • @Sgscouser
      @Sgscouser ปีที่แล้ว

      There is no such word called irregardless. That tell something about grab management.

    • @nckncknck7408
      @nckncknck7408 ปีที่แล้ว +3

      @@vandarkholme7759 from what I understand FnB pays more. IV seen a couple of people already leaving this industry to do something else

  • @wurnmedina4293
    @wurnmedina4293 ปีที่แล้ว +14

    I'm doing grab food and doing my part-time degree. OMG, I can totally relate to the struggle of low pay and high cost of living. when his bike broke down, I really feel for him

  • @mariantia926
    @mariantia926 ปีที่แล้ว +3

    This is GET REAL...I give thanks to you, Mr Chia, for putting yourself in the shoe of a delivery man.
    This is my first time watching your program and wanting to give you a thumb up for this behind the scene,the working life of a delivery man.
    In reality,the job is not an easy one especially against time and a lot of unknown factors.
    I have a lot of questions and concern.
    1)It is worthy to be a delivery man
    2)Should this type of work exist in a highly educated landscape like singapore in the 1st place.
    3)Sometimes,i feel like asking the ceo of grab ,if you can buy bungalow, why you do not hv the heart to reward your delievery man or partner with better incentive system.
    We have to analyse deeply the value of a humanity ??
    Do we have to risk our life into this level to earn this much only??? .

    • @user-18r9es7tt3
      @user-18r9es7tt3 8 หลายเดือนก่อน

      Hi, good questions, but there r no straightforward answers to why such inequality exists. The paths of each individual are partly paved by his/her personal choices, experiences, motivations, abilities and personality. While it’s futile to expect CEOs/ministers etc to take a pay cut to share with the employees who are just barely making ends meet, what we can do is to groom, equip and nurture the younger generations to prepare themselves for better careers. 😊

    • @user-18r9es7tt3
      @user-18r9es7tt3 8 หลายเดือนก่อน

      Thank you for feeling the hardship of the underprivileged members in our society. God bless you. 👍🏻🙏🏻

  • @kengleetan63
    @kengleetan63 ปีที่แล้ว +14

    For someone his age, needing to work full time earning $1600 to $2000 will not be enough at all, cos that pay that would be a pay scale of a diploma grad over 25 to 30 yrs ago working full time with CPF contribution.
    With the incredible cost of living now, James is going to be one worrying burden both to himself when he reach his 40s ,50 and anyone depending on him, not even needing to see what the nightmare will be, if he ever reach his 60s, without much money for retirement, both in cash and CPF.
    With PAP constant pitching of re-training ,re-skilling to these displaced locals, when foreigners now swarmed all levels of jobs unlike 30 yrs ago, once any local gets 'unemployed' and pass his 40s, there is little chance he will get a full time job again let alone a good paying job.

    • @jsa6512
      @jsa6512 ปีที่แล้ว

      Everything blame the govt and foreigners. Pathetic.
      Go and ask riders what’s their highest qualification. Then you’ll understand why they’re doing food delivery

    • @weehongng2709
      @weehongng2709 ปีที่แล้ว +1

      James ia already 50s if I see his resume correctly.

    • @awkwardsmile
      @awkwardsmile ปีที่แล้ว

      Hope someone reach out to him and offer him a relevant job

  • @tedlai6624
    @tedlai6624 ปีที่แล้ว +2

    Very similar story to uber driver about a decade ago...first adopters was earning 6 to 8k monthly. Then came the "lowered" earnings and "pathetic" earnings. Sad to say...10 hours of intensive, tough job earn only SGD37...is much worse off than cleaners or construction workers. I hope riders aka 'partners' which arent top tier earners quit.

  • @JohnAndJaneDoe65
    @JohnAndJaneDoe65 ปีที่แล้ว +3

    TLDR: greedy platforms are bullying helpless riders. Government should do something about it.

    • @Pong_ping95
      @Pong_ping95 ปีที่แล้ว

      @Flare who say one. This country is a meritocracy country. You reap what you sow.

  • @Jolin_Toh
    @Jolin_Toh ปีที่แล้ว +10

    Steven’s dedication deserves an increment + promotion! He’s not too showy and is really genuine! Good job

  • @darylang2575
    @darylang2575 ปีที่แล้ว +6

    A restaurant worker in steamboat or non cbd area yes maybe 1400.. bare min is 1800/2000.. as a director lvl ur lying in front of a camera ..

  • @jw-729
    @jw-729 ปีที่แล้ว +11

    In short, please be kinder to your food delivery driver!

    • @SirThanksAlot9000
      @SirThanksAlot9000 ปีที่แล้ว

      And pay them more.

    • @Jayalen
      @Jayalen ปีที่แล้ว +1

      And don't road rage at us

  • @badjaeaux
    @badjaeaux 3 หลายเดือนก่อน

    really appreciate the transparency and opportunity

    • @badjaeaux
      @badjaeaux 3 หลายเดือนก่อน

      and the exercise

  • @calvinkent2856
    @calvinkent2856 ปีที่แล้ว +3

    I do Grab Food and Grab Express here at the Phillipines I also do Lalamove here and other platform and ride 8-14 hours a day but still not enough considering the continously higher prices week by week of daily neccesities like food.
    The work is hard and these company make it harder for us to put food on our family table but we have no choice when they put "Discount" on orders.
    The Customers are happy but the riders aren't.

  • @sodiumwaste
    @sodiumwaste ปีที่แล้ว +2

    woodlands is the worst place to do grabfood now, it's good to get stacked orders but then waiting in between with no orders is a real buzzkill

  • @MeowIsNotaCat
    @MeowIsNotaCat ปีที่แล้ว +12

    wheN the group managing director said....."irregardless of safety" (18:12) ......i sniggered...and with all that hand gesturing, i sensed lies. AND for him to categorically state that the job is not all about incentives, i send him my prayers that he may never need to experience the struggles of a delivery rider from the bottom tiers. my disdain is overflowing.

    • @Siow123Jackie
      @Siow123Jackie ปีที่แล้ว +1

      Agree with you. That grab executive just a jokes to me. I think everyday he thinking how to squeeze the last drop of the grab “partner” so he can get high bonus and share incentive.

  • @2parkway
    @2parkway ปีที่แล้ว

    Thanks to a very handsome and honest reporter for reporting the truth.

  • @jialatboleh8590
    @jialatboleh8590 ปีที่แล้ว +3

    Steve has ask hard questions....all gigs workers does not have savings...,retirement plan...and work more than 14hrs. Who are earning more?

  • @fansizhe9997
    @fansizhe9997 ปีที่แล้ว +1

    Rain or Shine They deliver our food at our door!!!👍🙏🙏🙏😍💝 Thanks to you guys for hard working!!!🙏🙏🙏🙏😇❤️💞

  • @grindbeng
    @grindbeng ปีที่แล้ว +6

    Apologies if i am not accurate with my observations.
    Correct me if I'm wrong but with food delivery services a daily need perhaps the powers that be can mandate a fixed basic salary for all riders tiered to their 'reliability and experience'.
    for instance a newbie gets a fixed add-on of $100-$150 a month and those more senior / full time / related tiers should have an add-on of $350-$500 with further incentivising opportunities similar to overtime pay. this should be in addition to their current earnings.
    we are after all in a period of inflation.

    • @Jayalen
      @Jayalen ปีที่แล้ว +1

      We do have incentives for performing well

    • @grindbeng
      @grindbeng ปีที่แล้ว +1

      @@Jayalen incentives I am aware. A basic stipend would go a long way.
      The term "partner" should include a component of equity of some sort.

  • @David-zv5kw
    @David-zv5kw ปีที่แล้ว +20

    shout out to the intern who made the animation at 4:38

    • @Rainoodude
      @Rainoodude ปีที่แล้ว +1

      Ya sia LMAOOO they couldve just did an infographic table instead of a whole animation

    • @benjaminng1112
      @benjaminng1112 ปีที่แล้ว

      haha totally agree!

  • @martinbrock713
    @martinbrock713 ปีที่แล้ว +5

    The survey examined a variety of food and drink items commonly consumed during breakfast, lunch, or dinner, and collected drink and food prices from the menus of 829 food establishments, comprising 92 hawker centres, 101 food courts, and 636 kopitiams within 26 residential neighbourhoods in Singapore.
    The study found that the average cost of breakfast is S$4.81, lunch is S$6.01, and dinner is S$6.20. Each meal comprises a food item and a drink. When adding up all three meals, an individual spends an average of S$16.89 if they eat at hawker centres, food courts, and kopitiams.

  • @hafizkhan6015
    @hafizkhan6015 ปีที่แล้ว +1

    Wishing good for James...

  • @skanthaadsigns
    @skanthaadsigns ปีที่แล้ว +2

    The same should apply to the Top Management of Grab as well......

  • @music75forlife
    @music75forlife ปีที่แล้ว +3

    If u say u pay grab deliver fairly ,why I cannot claim erp when I got a job to send to cbd area?

  • @WahPiang
    @WahPiang ปีที่แล้ว +4

    Let's stop pretending that food delivery and hired ride are jobs of choice. Perhaps CNA should look into why more and more locals, including some professionals, are working food delivery and hired ride. I am sure there is more into it than just the flexible hours reason.

  • @dennischng3821
    @dennischng3821 ปีที่แล้ว

    Mr Steven Chia, if you’re reading this, please do an episode about Private Hire Drivers in Singapore!

  • @duckhunterforex7577
    @duckhunterforex7577 ปีที่แล้ว +3

    Woodlands is the worst area to do grabfood. LOL. The guy mentioned he have enough orders working in woodlands must be lying LOL. Most of the time, you deliver one order and wait for another hour or two for the next order to come while you pedal back to hotspots.

  • @randomdigress
    @randomdigress ปีที่แล้ว +3

    The wage is really low, you are better off working regular part time shifts for 8-12sgd an hour. Grab wouldnt be able to fix that much since there is a cap on how much customers are willing to pay and as they are shifting to sustainability from drying start-up funds

  • @John_Smith_86
    @John_Smith_86 ปีที่แล้ว +3

    Actually, all the downsides shown aren't that important. The most important is that due to the risk of traffic incidents, your life expectancy is significantly shortened because of your constant travelling. It only happens to a unlucky few, but statistically it is very "expensive" to riders on average.

  • @NoMercyLaVoyage
    @NoMercyLaVoyage ปีที่แล้ว +3

    6:33 As a customer, I was the last delivery this rider had inside his bag, out of 3 or 4 ‘one-shot’ deliveries. I had to leave to go at 2. I ordered at 12pm. The food came at 1:50pm, stone cold. Then I had to take Grab to my destination instead of public transport. Really hope this is fixed because this system doesn’t help other riders and doesn’t help customers who are unlucky to be the last order that they deliver

    • @sodiumwaste
      @sodiumwaste ปีที่แล้ว

      The long waiting time is usually because some restaurants take forever e.g. 30 min-1 hour to prepare the food, especially for big orders. The two orders before you might have been super large.
      So imagine your delivery guy has to deliver 3 orders at one go, the last order will take 1.5+ hour to arrive at the customer's house.

    • @coderonix4501
      @coderonix4501 10 หลายเดือนก่อน

      You have to factor food preparation, especially at peak hours. Merchants after all HAVE walk in custormers to attend to plus online orders.
      I'm both a rider and also the occasional grab user. I understand the frustrations. Waited once at a restaurant during festive season for an hour plus, customer lost patience and cancelled the order. I was the most affected, zero income for my efforts (a peak holiday period, a rider can earn a nice 15-20 dollars an hour).
      But who can you blame? Its the nature of the industry.
      Dont forget, sometimes it can be up to stacked orders of up to 3 for a rider and all merchants have their own orders too. Theres no answer to this one, realistically, with the unpredictable nature of the business.

  • @beehune3
    @beehune3 ปีที่แล้ว +1

    God Bless to all the food delivery workers, THUMBS UP🎉

  • @Sgscouser
    @Sgscouser ปีที่แล้ว +1

    The problem is where is the money coming from in order to pay riders a decent earning? Surely the cost will be passed on to the consumers and in turn will dampened demand. Can the government implement the PWM?

  • @oldcat360
    @oldcat360 11 หลายเดือนก่อน +1

    It's been a few years, now it's really harder and not worth doing it full time unless you're willing to do 14-17 hours daily to earn somewhere around the same working with company as long as you have certain qualifications.

  • @drippy_jerry
    @drippy_jerry ปีที่แล้ว +6

    i love steven and his dedication

  • @kennyzeng21
    @kennyzeng21 ปีที่แล้ว +2

    hardly see any host go down to the ground. he deserves an award! wonder if Steve does his own research ?

    • @SatsuiMCOC
      @SatsuiMCOC ปีที่แล้ว +1

      Of course he puts in a lot of work; but I’m sure he also has an amazingly capable team working behind the scenes to make it all come together. Kudos to Steve, and the CNA Insider team!!

  • @lowelldelacruz576
    @lowelldelacruz576 ปีที่แล้ว

    bro is hardstuck ruby, keep grinding!

  • @ellcb-sv3uy
    @ellcb-sv3uy ปีที่แล้ว +2

    Not only fare are lower nowadays for GF, even PHV fares also same..but on the other hand, operating cost going up.

  • @NupplesRampage
    @NupplesRampage ปีที่แล้ว +3

    10hours of hard work for $37? HUH?
    I used to work part time jobs which paid $10-$14 per hour. Some of which are just waitering jobs at restaurants and that's not even factoring in tips. Plus meals provided and some even provide transport home if you work night shifts.
    Who works for $3.7 per hour? If that's indeed the earnings, that's really sad. Even McDonalds pays more per hour.

    • @Jayalen
      @Jayalen ปีที่แล้ว

      Lol if James work at Downtown Zone, he can get that amount within 1 and half an hour

  • @qqyytlga9649
    @qqyytlga9649 ปีที่แล้ว +3

    Not a delivery rider but that shift system seems a bit unfair because if you can’t book the peak hours then you can’t get more orders which translates to lesser income and lesser points to upgrade their level. So basically people in lower tiers will unlikely rank higher. But this could also be due to the mode of transport. I think it would make more sense to tier riders based on this and have different promotion criteria for bikes and bicycle. Of course, bikers should have more benefits since it’s more expensive (fuel cost etc.).

    • @Jayalen
      @Jayalen ปีที่แล้ว

      Panda have peak hour shifts.
      Also, no. It's not based on transport. It's based on how the early bird (rider) catches the worm (shift)

  • @michrysasart
    @michrysasart ปีที่แล้ว

    I used to work as a foodpanda walker before on batch 4 and it is very tiring. The earning is not much.