I just bought this lock! It’s so pretty but for some reason the inside lock/unlock doesn’t work unless the physical key is inserted. Any ideas how to fix this?!
Hi Lindsay - Here to help! To fix this, please open the door and place the latch in the locked position. Remove the keys from the cylinder. Unscrew and remove the interior assembly of the lock. Reattach the interior assembly ensuring that the flat blade is in the vertical position as shown on page 13. Next, complete the Rehanding process on page 19: kwik.st/3J6qDic For further help, please contact our Support Team here: kwik.st/3lewSbZ Thanks ~ Kwikset Social
I had the same problem but the key wouldn’t come out. After taking it apart several time and the lock still not working correctly, I put the rekey tool in to release the key and everything worked fine. This was all due to not removing the key before programming. I bet this is very common.
I just bought this lock and at 4:11 the mounting screws that came with the product doesn’t screw into the mounting bracket…… annoyed now I gotta go return this because I was close to completing the installation. Horrible.
Hi and here to help! We're happy to replace parts under warranty for you. Please contact our Support Team here: kwik.st/3ZwdxB8 Thanks ~ Kwikset Social
Hi @cesarvasquez1972 - The SmartCode 260 is a stand-alone lock that cannot be used by an app on your smartphone. Please see our Halo and Aura locks, which can be programmed via the Kwikset App: www.kwikset.com/smart-locks/app Thanks ~ Kwikset Social
Hi Archie - Happy to help! Please try the following steps to get your 260 in working order: 1. Open the door and place the latch in the locked position. 2. Unscrew and remove the interior assembly of the lock, ensuring the cable is securely attached and the flat blade is in the vertical position. 3. Reattach the interior assembly with the latch still locked. 4. Replace the batteries, Factory Reset, and perform the Door Rehanding step on page 19: kwik.st/43cZQJo 5. Program a User Code. For further help, please contact our Support Team here: kwik.st/3rcHhHP Thanks ~ Kwikset Social
Hi! Yes, please see the steps on Page 19 of the Installation Guide for details on how to Enable the Auto-Lock feature: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052436_260[cnt].pdf Thanks ~ Kwikset Social
Just installed mine and it doesn’t read any keys being pushed when I am trying to set my first user code (after pressing the programming button)-any idea why it doesn’t do anything? I already did the factory reset successfully multiple times
Hi and here to help! To get your 260 in working order, please follow these steps: 1. Check to be sure that the wire and cable are completely connected and not pinched. 2. Unplug them, leave them unplugged for 10 seconds, and then plug in again. 3. Ensure to tuck carefully at the bottom of the lock as noted in the installation guide. kwik.st/3E0TG4G For one-on-one support, please contact our Support Team here: kwik.st/47Dhae2 Thanks ~ Kwikset Social
Hi Ricardo - Here to help! To delete all the codes, please perform a Factory Reset on the lock. Here's a link to the installation guide with these details: kwik.st/40UV4kb Thanks ~ Kwikset Social
Hi Vee - Here to help! To add additional User Codes, press the Programming Button, the # 1 button, the Lock button, the User Code and the Lock button. Thanks ~ Kwikset Social
@@kwikset unfortunately that doesn't work either. The "lock" button just beeps 3 times. There's got to be a better product that's more "user friendly" from Kwikset. I like your products, just not so much this one.
Hi Vee - Please try Rehanding the lock first and for further support, please reach out to our Support Team here: kwik.st/41SK5HD Thanks ~ Kwikset Social
@@kwikset We are having the exact same problem with our lock. First User Code was fine but the lock won't let us add a second code. Very frustrating!! Might have to return it.
Hi and here to help! To fix this, please try the following steps: 1. Check the door alignment and ensure the strike pocket on your door frame is at least 1" deep. 2. Replace the batteries with name-brand alkaline and not lithium or rechargeable batteries. 3. Test the lock with the door open, then test the lock with the door closed and make adjustments if needed. Thanks ~ Kwikset Social
Hi Patrick - All Kwikset hardware can be easily installed using a standard screwdriver. Electronic drills are not required and are not recommended, as standard tools allow more control and prevent over-tightening of screws. Thanks ~ Kwikset Social
Hi! To fix this, please try a new set of batteries and reset the lock. Here are the steps: 1. Factory reset the lock. 2. Perform the door rehanding per page 19 of the installation guide: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052436_260[cnt].pdf 3. Add the User Codes. For more help, our Support Team is available here: www.kwikset.com/support/customer-service Thanks ~ Kwikset Social
Awesome tutorial! Thanks a lot! Simple and easy to install that , even for women ! ❤
You taught this so well! Thank you for sharing
I wish every product I had to install had instructions like this one. Well done! Thank you. Lock is working great!
Thank you so much, I was becoming crazy trying to program my new lock and within 2 minutes with your help it’s done!!!
It's really amazing that it actually works for people for safety. Thank you
🥰
Great video!! We had a problem with the key getting stuck . Be we just took it all apart and started again. Works great now
Great easy helpful video. You helped me install mine! Thank you!
Really help full.
Thanks so much!
Great video exactly what I needed
Thanks for making this video.
Thanks for the video
Thank you working well
Very Helpful
How far does the exterior assembly project out from the door?
Hi Ricky! Happy to help! The exterior projection is 1". The complete specifications can be viewed here: kwik.st/3KDHkn9 Thanks ~ Kwikset Social
I just bought this lock! It’s so pretty but for some reason the inside lock/unlock doesn’t work unless the physical key is inserted. Any ideas how to fix this?!
Hi Lindsay - Here to help! To fix this, please open the door and place the latch in the locked position. Remove the keys from the cylinder. Unscrew and remove the interior assembly of the lock. Reattach the interior assembly ensuring that the flat blade is in the vertical position as shown on page 13. Next, complete the Rehanding process on page 19:
kwik.st/3J6qDic
For further help, please contact our Support Team here: kwik.st/3lewSbZ Thanks ~ Kwikset Social
I had the same problem but the key wouldn’t come out. After taking it apart several time and the lock still not working correctly, I put the rekey tool in to release the key and everything worked fine. This was all due to not removing the key before programming. I bet this is very common.
I just bought this lock and at 4:11 the mounting screws that came with the product doesn’t screw into the mounting bracket…… annoyed now I gotta go return this because I was close to completing the installation. Horrible.
Hi and here to help! We're happy to replace parts under warranty for you. Please contact our Support Team here: kwik.st/3ZwdxB8 Thanks ~ Kwikset Social
Hello, how do I pair this lock to the app so I can lock/unlock thru my iPhone?
Hi @cesarvasquez1972 - The SmartCode 260 is a stand-alone lock that cannot be used by an app on your smartphone. Please see our Halo and Aura locks, which can be programmed via the Kwikset App:
www.kwikset.com/smart-locks/app Thanks ~ Kwikset Social
My keypad doesn’t flash green nor does it make any sound while trying to set it up. Still couldn’t set a unlock code as well.
Hi Archie - Happy to help! Please try the following steps to get your 260 in working order:
1. Open the door and place the latch in the locked position.
2. Unscrew and remove the interior assembly of the lock, ensuring the cable is securely attached and the flat blade is in the vertical position.
3. Reattach the interior assembly with the latch still locked.
4. Replace the batteries, Factory Reset, and perform the Door Rehanding step on page 19:
kwik.st/43cZQJo
5. Program a User Code.
For further help, please contact our Support Team here: kwik.st/3rcHhHP Thanks ~ Kwikset Social
Is there a way to make the deadbolt lock automatically without using the button every time?
Hi! Yes, please see the steps on Page 19 of the Installation Guide for details on how to Enable the Auto-Lock feature: kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052436_260[cnt].pdf Thanks ~ Kwikset Social
Just installed mine and it doesn’t read any keys being pushed when I am trying to set my first user code (after pressing the programming button)-any idea why it doesn’t do anything?
I already did the factory reset successfully multiple times
Hi and here to help! To get your 260 in working order, please follow these steps:
1. Check to be sure that the wire and cable are completely connected and not pinched.
2. Unplug them, leave them unplugged for 10 seconds, and then plug in again.
3. Ensure to tuck carefully at the bottom of the lock as noted in the installation guide.
kwik.st/3E0TG4G
For one-on-one support, please contact our Support Team here: kwik.st/47Dhae2 Thanks ~ Kwikset Social
Thank you
I need to delete all codee
Hi Ricardo - Here to help! To delete all the codes, please perform a Factory Reset on the lock. Here's a link to the installation guide with these details:
kwik.st/40UV4kb Thanks ~ Kwikset Social
So how do you add an additional user code AFTER the first code has been entered?
Hi Vee - Here to help! To add additional User Codes, press the Programming Button, the # 1 button, the Lock button, the User Code and the Lock button. Thanks ~ Kwikset Social
@@kwikset unfortunately that doesn't work either. The "lock" button just beeps 3 times. There's got to be a better product that's more "user friendly" from Kwikset. I like your products, just not so much this one.
Hi Vee - Please try Rehanding the lock first and for further support, please reach out to our Support Team here: kwik.st/41SK5HD Thanks ~ Kwikset Social
@@kwikset We are having the exact same problem with our lock. First User Code was fine but the lock won't let us add a second code. Very frustrating!! Might have to return it.
@tracyc9413 I wanted to do the same thing but I was away for the "return policy period" so now I'm stuck with it. 😕
I installed and set up a code but it doesn’t fully lock or unlock when I use it. Any suggestions on how I should fix this?
Hi and here to help! To fix this, please try the following steps:
1. Check the door alignment and ensure the strike pocket on your door frame is at least 1" deep.
2. Replace the batteries with name-brand alkaline and not lithium or rechargeable batteries.
3. Test the lock with the door open, then test the lock with the door closed and make adjustments if needed.
Thanks ~ Kwikset Social
In addition, Perform the door rehanding per page 19 of the installation guide linked here:
kwik.st/3qJrPDh
Do not use electric drills... Why not?
Hi Patrick - All Kwikset hardware can be easily installed using a standard screwdriver. Electronic drills are not required and are not recommended, as standard tools allow more control and prevent over-tightening of screws. Thanks ~ Kwikset Social
Did not work for mine for programming. I get no beeps at all after pressing the 1
Hi! Our Consumer Support Team is here to help... please contact them here: kwik.st/3Is37ha or call them at: 1-800-327-LOCK (5625)
This piece of crap won't program. And yes I'm doing it right
Hi! To fix this, please try a new set of batteries and reset the lock. Here are the steps:
1. Factory reset the lock.
2. Perform the door rehanding per page 19 of the installation guide:
kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052436_260[cnt].pdf
3. Add the User Codes.
For more help, our Support Team is available here: www.kwikset.com/support/customer-service Thanks ~ Kwikset Social