When your company gets consultants to do the work the senior team should do
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- เผยแพร่เมื่อ 16 ก.ย. 2024
- Don’t waste money on consultants to tell you what you should already know. And don’t leave out your team members when it comes to the org chart. Download my free leadership guide or register for my leadership accelerator course.
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A man pulls up to a sheep farm and steps out of his Cadillac wearing a fancy new suit. Curious, the farmer approaches him and asks, "Can I help you?" "Actually, I'm here to help you" the man replies. "As a sheep farmer, it's important to know exactly how many sheep you have, and that's information that I can provide." "And how much will this information cost me?" the farmer asks. "You can pay me with 1 of your sheep" says the man.
Intrigued, the farmer agrees. The man goes back to his car, pulls out a laptop, and starts working away. After about an hour, he puts away the laptop and tells the farmer, "Sir, you have exactly 394 sheep!". "Interesting" replies the farmer as he motions for the man to help himself to 1 of his flock. After then man finishes loading the animal into the back of the Cadillac, the farmer says to him, "Before you leave, I'd like the opportunity to win back my animal." Intrigued, the man asks, "What do you propose?" The farmer replies, "if I can guess your profession, then I get my animal back." The man laughs and says "Sure, go ahead!" Without missing a beat, the farmer says, "That's easy. You're a consultant!" Flabbergasted, the man asks, "How? How did you know that?" "It was 3 things really", the farmer says. "First, you showed up uninvited. Second, you told me something I already know. And finally, you know nothing about my business. Now, give me back my dog!"
Haha. Very humorous and clever joke.
And now I remember why I gave up corporate life 😂😂
Would be funny if not painfully true. This has destroyed the NHS.
My personal favorite is when senior management just hires more middle managers from outside the company to do their work for them, not only paying them so they don't have to work so hard while still taking credit for any accomplishments their hires do, but passing up promoting someone internally (who really wants it) to a middle management position. But usually those who got passed up don't realize how lucky they are to not get the job where they can be held responsible for all the duties but have none of the authority to make decisions and still don't get paid as much as the person whose job they're doing. In senior management, this is called "feathering your nest."
Golf doesn’t play itself after all.
It happens in public administration too, at least the part where senior managers externalize conceptual tasks they should be doing themselves and delegate responsibility but not authority. I witnessed both in a past life.
Also it’s someone to fire first when things don’t go to plan, saving their own job
Had a consultancy company forced on me by the board once, in a field where there is ultra high regulatory pressure on processes and quality. My intro during the first meeting: here on our side we have 3 employees, 2 with a phd, one is an md. and in total we three have over 50 years experience in this field. What do you all bring to the table? 18 months of experience in a related field for one of the 3 consultants. That was it. They even tried to do as if it did not matter. This one meeting was enough to send a note to the board that these consultants were a waste of time. Got an apology back from the CEO, which was pretty decent of him.
You gotta love the excuses: "Well we've been hired by other companies and it worked just fine", "sometimes you need a fresh set of eyes", "we may have knowledge that you don't!"
All to cover up that they're a bunch of fresh graduates who make presentations for a living
Sadly, I have been in situations where the senior managers didn't know the simple things the consultants came in to tell them.
Warren Buffet says he only invests in companies an idiot can run because sooner later one will.
They show up looking sharp and smelling good. Spend all day speaking with the folks who actually KNOW and PERFORM the work, then go away for a few days only to return with a prospectus with their corporate branding and EVERYTHING they learned from the folks they talked with. Only problem is they “sell” that final product as innovative 😂😂😂😂
Dealt with consultants and did some consulting. It’s primarily a regurgitation of labor force tribal knowledge and seeing the forest for the trees. Sadly most executives take no actions against the recommendations because change is hard.
No mention of the “consultants” being close relatives of the board members.
I wonder if they will be rewarded with a non-executive directorship of the consultancy company once their current organisation goes bust?
Relatable. Worked with a large asset mgmt firm (global, but household name in the US) that did this on three separate occasions during my time as an IC, rather than engage their under-utilised internal team or existing partners. I never saw anything in the reports that anyone in the team already paying attention didn’t already know (and had likely been telling them for a long time) or that couldn’t have been formulated by existing teams.
It does speak to the lack of trust that internal teams build up, which is often the result of internal teams operating in ‘passive/receiver mode’, rather than pro-actively demonstrating capabilities and expertise.
Of course, it also speaks to the undeserved credibility that consultancies manage to accumulate. Much of the time, it’s simply expensive ’woo’.
Just to say Kate, you absolutely nailed these monologues. You're one of my favourites along with Riri Bichri and Theslappablejerk 🙂
You have absolutely nailed organizational politics to a scary extent. May I ask if someone is writing a script for you or have you real experience in dealing with this sort of thing?
I write my own scripts based on experience and stories I hear.
This is the American workplace to a letter! I guess that in the UK it is probably much the same. Too bad it never changes. 🤦♂️
I mean why do folk complain……it’s not their company to begin with. They’ve just been hired to fill in whatever blanks. Which btw they should be content with or just leave. Whoever is responsible for creating and building whatever company, is well aware of how things have been formatted.
@@katewaterfallhillhope that really IS how and why you write them!! 😂😂
People can complain for a lot of reasons. Some actually care about quality work and being a part of a well organized group that is doing good work and succeeding as a result.
They have skin in the game.
The purpose of consultants is to bypass the little kingdoms that crop up in every corporate hierarchy. They’re outsiders with no stake in the company beyond their paid engagement. This is a good thing at times, though it upsets the little circle-jerk worlds people have made for themselves. But often consultants aren’t used in this way, and do more harm than good for everyone but themselves and a cadre of insiders.
Spending a tenner (instead of the £8.37 that the policy says) on lunch while traveling on business - wasteful expenditure ✖️
Spending tens of thousands on consultants to tell you what you (should) already know - investing in the business ✅
Kate, this is just hysterical, and deserves way more likes. Thank you for the video, and telling it like it is, lol.
Yes! When the senior board hires the McKinsey consultants to create a business strategy. Hey...I thought a senior board's job was creating a business strategy....can I hire a consultant to do my job?
My company has just done exactly this!!!, 😂😂😂
She defo nailed it with that sketch.
This woman is gold 😂😂😂😂😂😂
They will waste money on consultants for any kind of job. I remember my former job paying a woman 15 000 euros so she could do something very easy but that my manager and I didn't have the time to do, we were already overworked. Except it required a bunch of internal info so I still had to prepare everything for her. And explain. And regularly send info she had no access to. In the end the additional time I was forced to work to do all that would have been enough to just do the thing
... My manager and I both said back then : "if you'd given us those 15 000 euros we would've just done it during the weekends or something. We would have gotten it done." So annoying !
Why didn’t you do it I. The weekend anyway? Then they wouldn’t have needed the consultant. Lesson learnt for next time I guess.
@@rob-fb5xs ? Do you know how a company works ? They weren't going to give me that money LOL. Why should I exhaust myself for free ?
Just ask your employees. They know what’s wrong
That's not a good metric either, most of the companies I worked with had no clue about what the top management were doing.
The main issue is the lack of communication between people on the ground and management, all these companies kept spewing the same crap over and over about transparency and communication but were never effectively applying them.
I was just a mere worker though, not a consultant but I've worked closely with mid/high management and also the ground floor people to see both sides.
Bonus: The recommendations are counterproductive but nobody listens to complaints without a suit, a tie, and a fee.
I could joined these boring meeting just to listen to that lovely voice and accent. 🙂
I curse McKinsey ever time I go through McDonalds drive through and they don't give me any ketchup. (If I forget to ask).
Been there seen this. We had a senior figure who always liked to say titles don’t bother him etc.
yet whenever there was any talk of restructuring of the business he would call us in for meetings where his new title had already been decided and was there with then the blank structure below him.
Clown
It’s usually followed by redundancies.
I had this happen to me, my previous company brought in a consultancy company to see where we could cut costs.
Guess where they said we could cut it? Hint, not top management that's for sure.
A sophisticated David Brent!
Companies, like families, become deaf to the internal talent. Entrenched management interests prevent people from hearing. So they hire for significant positions from outside much more frequently than from inside, and they bring in consultants to solve issues that should have been easy.
I get a kick out of higher management hiring middle managers from failed companies at cheaper rates and wonder why the customers leave.
You could do a follow up to this called why are temps brought in to do the work salaried employees should be doing 😉
Anytime I dealt with a consultant I got the feeling it was like burning money to light cigars.
They could just ask the employees who actively do the job on a daily basis but no, let's get a bunch of consultants in to tell the workers what their day looks like 😂
"do you think this expenditure may be related to the fact that our company's growth has plateaued for the last 5 years?"
In a réorganisation job, it can protect the future to say to some execs that the consultants did recommend this position for them….
I have worked on programs with seven external consultants. It doesn’t go well but the exec are way too ashamed to fess up
This is perfect
I think investing in the business should be in terms of assets and recognising talent. Happy employees = happy company
She has a wonderful smile and beautiful white teeth.
i work as a solo data scientist in the company i work for. an outside consultancy agency sold their ‘data analysis’ services to my boss, basically trying to take over my job. never felt like a bigger scammer. why are they paying two times for data analysis? the worst thing is that they dont know how to interpret and present figures, they just create large tables to imply a lot of work being done, and now I have to compete against them? feel like a total idiot
Consultants always have some tie to the board or senior management. 🙄
the number of strategic consultants who truly advise board directors is low. The vast majority of consultancy companies are operational and implementation-based. for example, they undertake one-off projects where there are insufficiently qualified internal staff or they might represent a means to pass the implementation risk to a third party. Many of them are effectively temp agencies...albeit expensive ones.
Or worse, you tell them because you've done it 100x more than the senior team but they just go back to their bad habits because 'they already know what they know'
My company keeps paying consultants to come and tell the execs what myself and other engineers already know and tell them
Even the govt is doing the samething...
Politicians already take home huge amounts.. and the pay 5x more to hire consultants to do their job which is only to have common sense and obviously no plans they make is gonna workout.
Definition of a consultant, they borrow your watch and then tell you the time! Sadly DEI hires makes this even worse....
Nailed it 😆
Consultants are called when senior management are afraid to make decisions.
Do you work at my place? Uncanny 😂
Sounds about from my many years in management 😂
I have see consultants come in to basically settle an executives fighting amongst each other.
She's good
Sounds like Cambridge university in the early 2000's.... Never forget CAPSA the financial system! Even made the TLS in how not to do things and cost a fortune!
“It’s only the important people on the chart isn’t it?” - 😂
Consultants are a TAX DEDUCTION!!
When consultants make a recommendation, it can be ignored without offending other executives. And if it fails, no executive gets fired
The most “important person” in the business is seldom the one at the top - only the most greedy and self-important.
Give a person a fish, feed them for a day.
Teach a person how to fish, feed them for life.
Talk to hungry people about fishing, become a consultant.
I don’t think you can be simplistic about whether consultants add to the business and/or tell you things you already knew or do what you should be doing yourself. If you are investing in a new business management software system, then it’s unlikely the management team know the technicalities of that and the implementation team should consist of insiders and outsiders. However, I do accept that consultants can be used to make decisions that the management team are too weak to make themselves.
It's a day in the life of a McKinsey person 😎
It’s not that the actress isn’t good - she’s great, but if your workplace is full of this already why would you want to go to TH-cam to get even more?
House of Lies anyone ?
It’s free because it’s a tax write off.
😂😂😂😂😂😂😂