Just received the impression kit and the instructions were super clear. So far great communication all around from the time I made the order. Great to work with a company that takes pride in their service! Excited to get the final product and put it to the test.
Thanks for letting us know everything is going according to plan! YOU are important to us and we will make sure your mouthguard is one you love. If you'd like any assistance with your impression you can set up a zoom call on our website and we'd be happy to hop on a call with you.
Right on-Thank you! We are looking forward to crafting your guard. We are always available to help with your impression if you desire. You can even schedule a Zoom call.
Thanks for the question. When you select your color/design and place an order for it your Fit Kit is included. We will ship it within 24 hours of your order or on Monday if it’s the weekend. We are even happy to jump on a zoom call with you to help with the impression.
Thanks for asking - you may have texted us as well. When you have the medium tray in your mouth can you feel that your rear most molars are in the tray and there is a bit of wiggle room between your teeth and the sides of the tray?
Should the mouthguard be able to touch the top of every tooth on the lower set of teeth? (Bottom of mouthguard touches top of bottom incisors and molars all around)
Hi Monkey - if we understand the question correctly you are asking if all of your lower teeth should make contact with the guard that has been crafted for your upper teeth. In shorty the andswer would be no since you now have as much as 6mm of material between them now. If you'd like your lower teeth to "sink in" to your upper guard we can provide instructions for that.
@@peps5508 Hey there - Thanks for letting us know. Please email Kathy at Help@impactmouthguards.com and she will get you set up. Please excuse any delayed communication during the holiday weekend.
Got mines on Amazon but they didn’t have a video uploaded on how to do mouth guard puddy so I never got my mouth guard now waiting to receive another since I’ve seen how to do it
Hi - we will look into loading an instruction video on Amazon - its a great idea and we did not know it was possible. We are here to help you as we want to make sure your guard is perfect. You can even sign up for a FREE zoom call and one of us will jump on to help. Just click this link - calendly.com/impactmouthguards/impression-help
Hi Oskar! Thanks for your note. You may already know that there are three shipments on your way to a perfect fitting mouthguard from Impact. We will send your Fit Kit once your order is placed - you'll return your impression in the box it came in - then once we receive your good impression we'll ship your completed mouthguard back to you straight away. We know The cost of international shipping is expensive. In order to help - Please use code SS10 for 10% off your order We hope you decide to give us a go.
Hi Alano - retainers help to keep your teeth in place if worn regularly. Your CustomFIT mouthguard will act similarly. When you take an exact dental Impression of your teeth with our super simple fit kit we will craft your guard to fit perfectly. Both your Mouthguard and retainers will continue to work well.
I tried to order but I can not add to the cart as this field: Include Impact Sticker(This option is required.) Why do I need that and how is going to improve the product? I do not want to pay extra for something that I get no benefits from it.
Hey there - thanks for commenting here. Adding an Impact Sticker is completely optional and NOT required. Looks like our team is helping you resolve the glitch through our website chatbox. We are excited to hand craft your guard for you!
Hi Zak - generally speaking the answer to your question is NO. The tray provides a natural stoping point. However - if you have made holes in the impression by gringing on the bottom that could be an issue. Could you forward pics of your impression to impressions@impactmouthguards.com so we can review? Thanks!
I had the same concern. Impressions said my mold looked great... Just got the custom today. It fits very well but I am concerned about in actual use. Impact made it seem like I should have to pull the guard off with my fingers but the Muay Thai upper guard easily came off from using my tongue and upper lip. Not too confident it will hold up in sparring/fights.
I just have to say that Impact Mouthguards charging $17 for another set of a base and catalyst putty is ridiculous. I get paying for the shipping but charging your customers for something that was a small or simple mistake after already paying close to $100 is doing the most😂
We know it’s painful! That’s why we supply two sets of putty with your initial kit and offer free Zoom calls to assist so mistakes can be avoided. The good news is that most every athlete gets it done on the first try so this is seldom an issue. Rest assured We will make sure you get a mouthguard you love to wear!
Got my kit on Saturday 10-12-24, today on Sunday I did my Impression. I don’t think I got it right, but hope the Impressions department approves. I’ll post updates 👍🏽
@@Mr_909_ Right on - were you able to take advantage of the Zoom call? Our team man's the computer from 9am-4PM EST. If you would please text pics to 770-337-3364 and we will have a look right now.
@@Impactmouthguards i just sent the pictures on a email they said they looked good. Put the kit in the mail today. I appreciate the time taken to help me out though 👍🏽
Hi Joshua - normally responses are provided very quickly - within 60 minutes during business hours. If that has not been your experience its possible we did not receive the email. Please check spelling in the address or send pics to Help@Impactmouthguards.com. We will let you know ASAP if impressions are good. Thanks for your order!
Any chance of a promo code for like 10 to 20 percent off. In this economic time of paying more and more it's hard to get all the money together for a purchase like this that is well worth it. But just barely out of reach for a buyer like myself. Anything you can offer would be appreciated!
wow a company that just gave 10% off because someone asked. thats beautiful, love to see a company like that. just finished my impression and getting ready to send back, this is really important to me so i hope its as amazing as they say.@@Impactmouthguards
Hey there - thanks for your order. This video is a few years old and we have since switched to a QR code card that directs you here. We are happy you found the instructions. If you'd like, you can even sign up for a FREE zoom call and one of us will hop on with you to help with your impression in person.
@@Impactmouthguards ohhh that makes sense 👍 this video was well made and I was able to make some solid impressions. Thank you for the quick reply and I’ll be looking forward to my custom mouthguard in a few weeks. Take care 🙏
Hey there - what went wrong? You might not know it but we are happy to jump on a Zoom call with you to help make sure your impression is perfect. Please schedule the FREE call when you get your new putty. Our team will reply quickly. Thanks
@@Impactmouthguards yea I tried to set up a a zoom call but there weren’t any times available for today and I only have today available to get on a zoom call. I sent an email to your HELP team with the issue. Please look at the email
@@Impactmouthguards yea I did and no response. Can I get someone from your customer service team please help me out. I don’t understand how you guys quickly respond to TH-cam comments and Instagram messages but can’t reply back to an email. Tired of this
Pay attention these guys SCAMMED ME. They sell on Amazon without right to return or get refunded, so they just send you the package with the kit for teeth impression and then disappear
Hey there - what went wrong? You may not know this but we have been serving athletes for 13+ years. We NEVER disappear. You may not know this either but right inside your kit is a QR code to scan if you'd like one of us to jump on a Zoom call to help with your impression. Lorenzo, we don't allow our athletes to go away unhappy, never have. But Lorenzo, you may have also learned that we DO NOT accept abusive behavior towards our team. You may find a lack of communications occur when we have been subject to such. We remain here, available and glad to help as long as the conversation remains civil and polite.
Just received the impression kit and the instructions were super clear. So far great communication all around from the time I made the order. Great to work with a company that takes pride in their service! Excited to get the final product and put it to the test.
Thanks for letting us know everything is going according to plan! YOU are important to us and we will make sure your mouthguard is one you love. If you'd like any assistance with your impression you can set up a zoom call on our website and we'd be happy to hop on a call with you.
Gotta love a company that stands by their product. Thanks for the video.
It's our pleasure to take care of you!
I ordered my impression kit two days ago. I’m excited to get my impression kit in the mail. And to replace my store bought mouthguard.
Right on-Thank you! We are looking forward to crafting your guard. We are always available to help with your impression if you desire. You can even schedule a Zoom call.
Do I need to buy the kit by itself, or does the fitting kit come first when I buy a custom one?
Thanks for the question. When you select your color/design and place an order for it your Fit Kit is included. We will ship it within 24 hours of your order or on Monday if it’s the weekend. We are even happy to jump on a zoom call with you to help with the impression.
Hey just got my impression kit I was just wondering since both the medium and large tray fit should I use the medium or large ?
Thanks for asking - you may have texted us as well. When you have the medium tray in your mouth can you feel that your rear most molars are in the tray and there is a bit of wiggle room between your teeth and the sides of the tray?
Should the mouthguard be able to touch the top of every tooth on the lower set of teeth? (Bottom of mouthguard touches top of bottom incisors and molars all around)
Hi Monkey - if we understand the question correctly you are asking if all of your lower teeth should make contact with the guard that has been crafted for your upper teeth. In shorty the andswer would be no since you now have as much as 6mm of material between them now. If you'd like your lower teeth to "sink in" to your upper guard we can provide instructions for that.
Got mine puddy was hard and never got to re try because the first one wasn't enough to catch my back molers.
Hi! Thanks for letting us know. Please email Kathy at HappyToHelp@ImpactProtectionllc.com so she can get you set up.
@@Impactmouthguards same situation how could I fix this
@@peps5508 Hey there - Thanks for letting us know. Please email Kathy at Help@impactmouthguards.com and she will get you set up. Please excuse any delayed communication during the holiday weekend.
Got mines on Amazon but they didn’t have a video uploaded on how to do mouth guard puddy so I never got my mouth guard now waiting to receive another since I’ve seen how to do it
Hi - we will look into loading an instruction video on Amazon - its a great idea and we did not know it was possible. We are here to help you as we want to make sure your guard is perfect. You can even sign up for a FREE zoom call and one of us will jump on to help. Just click this link - calendly.com/impactmouthguards/impression-help
man i love the mouthguard, but im not sure if i should by it since il have to pay additional 40 dollar for shipping to norway.
Hi Oskar! Thanks for your note. You may already know that there are three shipments on your way to a perfect fitting mouthguard from Impact. We will send your Fit Kit once your order is placed - you'll return your impression in the box it came in - then once we receive your good impression we'll ship your completed mouthguard back to you straight away. We know The cost of international shipping is expensive. In order to help - Please use code SS10 for 10% off your order We hope you decide to give us a go.
@@Impactmouthguards that is what we call great customer outreach lol
Same here, but it's 125 dollar to Saudi Arabia 💀
Did this guy use all 4 tubs of putty for that impression ? The whole tray is full of putty once he bites down
If I wear retainers at night can this impact the fit of the mouth guard in any way?
Hi Alano - retainers help to keep your teeth in place if worn regularly. Your CustomFIT mouthguard will act similarly. When you take an exact dental
Impression of your teeth with our super simple fit kit we will craft your guard to fit perfectly. Both your Mouthguard and retainers will continue to work well.
I tried to order but I can not add to the cart as this field: Include Impact Sticker(This option is required.) Why do I need that and how is going to improve the product? I do not want to pay extra for something that I get no benefits from it.
Hey there - thanks for commenting here. Adding an Impact Sticker is completely optional and NOT required. Looks like our team is helping you resolve the glitch through our website chatbox. We are excited to hand craft your guard for you!
Can an impression be TOO deep? If I bite down too hard is that a problem?
Hi Zak - generally speaking the answer to your question is NO. The tray provides a natural stoping point. However - if you have made holes in the impression by gringing on the bottom that could be an issue. Could you forward pics of your impression to impressions@impactmouthguards.com so we can review? Thanks!
I had the same concern. Impressions said my mold looked great...
Just got the custom today. It fits very well but I am concerned about in actual use. Impact made it seem like I should have to pull the guard off with my fingers but the Muay Thai upper guard easily came off from using my tongue and upper lip. Not too confident it will hold up in sparring/fights.
I just have to say that Impact Mouthguards charging $17 for another set of a base and catalyst putty is ridiculous. I get paying for the shipping but charging your customers for something that was a small or simple mistake after already paying close to $100 is doing the most😂
We know it’s painful! That’s why we supply two sets of putty with your initial kit and offer free Zoom calls to assist so mistakes can be avoided. The good news is that most every athlete gets it done on the first try so this is seldom an issue. Rest assured We will make sure you get a mouthguard you love to wear!
Got my kit on Saturday 10-12-24, today on Sunday I did my Impression. I don’t think I got it right, but hope the Impressions department approves. I’ll post updates 👍🏽
Right on! We are happy to jump
On a zoom call to help if there are any issues.
First impressions didn’t get approved. Hopefully second try will work. 10-15-24 Waiting for approval on the impression from the studio lab
@@Mr_909_ Right on - were you able to take advantage of the Zoom call? Our team man's the computer from 9am-4PM EST. If you would please text pics to 770-337-3364 and we will have a look right now.
@@Impactmouthguards i just sent the pictures on a email they said they looked good. Put the kit in the mail today. I appreciate the time taken to help me out though 👍🏽
@@Mr_909_ Its always our pleasure to help! Thanks for joining our Live too.
My putty got too hard both times and I’m waiting on response still
Hey there - we are glad to help. Please tell us where you sent your inquiry as we are up to date on answering.
How long does it take for the impressions e-mail to give a response
Hi Joshua - normally responses are provided very quickly - within 60 minutes during business hours. If that has not been your experience its possible we did not receive the email. Please check spelling in the address or send pics to Help@Impactmouthguards.com. We will let you know ASAP if impressions are good. Thanks for your order!
Are the impression pictures required?
Any chance of a promo code for like 10 to 20 percent off. In this economic time of paying more and more it's hard to get all the money together for a purchase like this that is well worth it. But just barely out of reach for a buyer like myself. Anything you can offer would be appreciated!
You bet - we are excited to protect you! Please use code Julie10 for a 10% discount on your order.
wow a company that just gave 10% off because someone asked. thats beautiful, love to see a company like that. just finished my impression and getting ready to send back, this is really important to me so i hope its as amazing as they say.@@Impactmouthguards
The impression is fine but there’s a tiny hole is this a issue?
Hi! Could you send a picture to Impressions@impactmouthguards.com so we can have a look?
My kit didn’t come with instructions 😭
Hey there - thanks for your order. This video is a few years old and we have since switched to a QR code card that directs you here. We are happy you found the instructions. If you'd like, you can even sign up for a FREE zoom call and one of us will hop on with you to help with your impression in person.
@@Impactmouthguards ohhh that makes sense 👍 this video was well made and I was able to make some solid impressions. Thank you for the quick reply and I’ll be looking forward to my custom mouthguard in a few weeks. Take care 🙏
Thank you! Please let us know your guard fits perfectly upon arrival.
Ever received a mold with bits of food still in it? That’s funny🤣🤣🤣
LOL - YES! Happens all the time.
Tried both times and it didn’t work. I just sent an email to your support team. Please get back to me asap I’m trying to get back on the mats
Hey there - what went wrong? You might not know it but we are happy to jump on a Zoom call with you to help make sure your impression is perfect. Please schedule the FREE call when you get your new putty. Our team will reply quickly. Thanks
@@Impactmouthguards yea I tried to set up a a zoom call but there weren’t any times available for today and I only have today available to get on a zoom call. I sent an email to your HELP team with the issue. Please look at the email
You guys seem pretty active on YT. What is the response time for my email?
@@natechinchilla8053 Thanks Nate - Did you send email to Help@ImpactMouthguards.com - if so, you should have already received a reply.
@@Impactmouthguards yea I did and no response. Can I get someone from your customer service team please help me out. I don’t understand how you guys quickly respond to TH-cam comments and Instagram messages but can’t reply back to an email. Tired of this
Pay attention these guys SCAMMED ME. They sell on Amazon without right to return or get refunded, so they just send you the package with the kit for teeth impression and then disappear
Hey there - what went wrong? You may not know this but we have been serving athletes for 13+ years. We NEVER disappear. You may not know this either but right inside your kit is a QR code to scan if you'd like one of us to jump on a Zoom call to help with your impression. Lorenzo, we don't allow our athletes to go away unhappy, never have. But Lorenzo, you may have also learned that we DO NOT accept abusive behavior towards our team. You may find a lack of communications occur when we have been subject to such. We remain here, available and glad to help as long as the conversation remains civil and polite.
Can i just put my impression in my mailbox with the red flag pointed up
Morning - YES - once you affix the included return label, postage has been paid so your mail carrier should pick it up on their route.