She also attends the Oscars for the below line workers in her films which are done a few hours before the part of the Oscars that is actually aired (many actors opt not to go).
@@chaseroth6868 I didn't know this, thank you for sharing! It's clear she has such a respect for everyone involved in storytelling, not just the big name rich stars. I love that she showed up to the Oscars still masked up too.
I feel like we've turned the corner on celebrity culture. I can't tell you how many times I've heard some version of "they're rich and famous. Who cares?"
JetBlue canceled my flight the morning of with no substitute, and it took nine months and a strongly-worded letter to the FAA before they refunded me. Go get ‘em, Jessica. Call their ass out. Because if they’re willing to screw over a celebrity like her, they’re absolutely willing to screw over regular people like me.
It's a shame that hotels are becoming one big company. Airlines are being to group together as well. They just don't care anymore. Doesn't matter (now) your social standing. Airlines overbook, change flights, bump you, and other weird stuff, leaving consumers without recourse. I flew 14 hours with a monitor that did not work. When I told the attendant she told me that it was beyond her control. Did not offer to change my seat or offer a credit. Customer service will only get better if customers start complaining.
Honestly, I'd rather the wealthy fight these fights. It can be exhausting and expensive and time consuming for non wealthy to fight corpos who literally steal money from customers and the mentality of 'it's just $15' is usually how they get away with it. I'm with Chastain on this one. Doesn't matter how much money you have, don't let a corporation take any of your money and give you nothing in return.
For real! I was just thinking, as long as the enemy is large corporations I don't care about how "petty" the battle looks. I am just happy to see someone fighting the good fight.
Do you think her "fight" will actually do anything? She just sounds entitled because she wants money back when the TV was not working. Come on. She can't entertain herself for 6 hours without a TV? She could've spend those 6 hours talking with her husband.
If she paid $1500 for JetBlue 6hr flight, then she got a mint seat. It’s like they’re business/first class. She’s not sitting right next to her husband because there’s a wall. They advertise the 17” tvs for these seats. It’s literally in their marketing to sell these seats and she didn’t get it. I know if my tv didn’t work for a whole flight and I had a nicer seat, I’d be raising hell. If you don’t get something you’re promised that you pay a premium for, you should absolutely be compensated
This context helps because my only problem with her complaining is that the $1500 price tag is for traveling and not for TV. I couldn’t see how anyone could feel like they could determine how much the TV is worth. However, if it’s one of the main selling points of a ticket, I agree that $15 is not quite enough.
it's like imagine if you paid extra for the delta skylounge where the whole thing is your seat reclines into a bed and your seat was stuck as a seat the whole time. you'd be pissed! fifteen dollars wouldn't cover the cost of that not working!!
This adds the context I was missing. Cause my initial reaction is that they did reimburse her for the exact thing that wasn't working, why is there a need to reimburse more than that? Like I usually bring stuff to do cause I don't pay for the in flight system. But that in flight system is now a critical selling point of that particular seat level/airline, and should have a little more reimbursement due to that. The selling point of the seat with the TV is critical to understanding why the frustration is there.
@RosaHernandez-uw2ul Exactly, this is exactly the context I was missing. Cause my initial thought was that they did reimburse her for the relevant service.
To be honest I’d literally pay nothing for a 6hr flight with 0 entertainment because I’d NEVER book a 6hr flight with 0 entertainment. 15 USD is pathetic
I actually think if more influential people spoke out on issues that us regular folk deal with daily, a lot of issues would be magically fixed. Also kudos to Jessica for not flying private!
$15 is rarely worth someone's time, but it's definitely worth someone's principles. And frankly the rich are the ones with the time/influence/money to actually push back against corporations
That’s what I was thinking to. I’ve had issues with airlines for much more than $15 but I don’t have the money or the time to pushback and have something done about. She may be rich but she didn’t $1500 and got bam $15 it’s the principle. Airlines can’t keep getting away with ripping people off 😭
People forget Jessica Chastain grew up poor and on public assistance. She does not hide it, and she has never forgotten what it felt like. I got no problem with her going to bat over $15. If people do, these ppl are weird abd these are the same ppl that should they get rich, would all of a sudden sh** on those with less than them.
Exactly. And its totally fair to call out being screwed over by an airline's poor service when JetBlue thinks they can get away with it by throwing a one month Netflix subscription at you in compensation. Like, gurl please - you just got HUNDREDS/THOUSANDS of dollars off each customer, and posted a yearly profit in the MILLIONS/HUNDREDS OF MILLIONS/BILLIONS. Jessica wasn't even being crazy about it. I think people forget the point of Twitter/X originally was to share random daily small thoughts on things. That is exactly what she did. She shared a SMALL issue from her life. But of course the media pretended she was on a crazed rampage for clicks.
earlier this year i had an airline take an extra 100$ from my account for a 380$ flight that didn't show up on the official receipt 🙃 fought for a refund for over a month, the only customer support they offered was a broken AI chatbot, ended up just getting blocked by the company on all social media. it was exhausting and stressed me out way too much for no end result. point is this isn't uncommon for airlines to pull. it's gotten so common that often people wave their hands and go "eh, happens to everyone" and shame you for rightfully wanting what is yours back. good for her for using her influence to hold them accountable, she has the time, money, and the voice for it.
In addition to the other commenter's suggestion, I'd recommend going through your bank/credit card company and do a charge back. Sounds like you have plenty of proof of attempts to resolve this. You can make your financial institution fight for you 😊
Social media has blown the situation completely out of proportion. All these think pieces without a single thought process behind them. Even if you’re rich, principle is principle and if you pay for a service, the service is what you should receive. That’s just it.
Jessica Chastain is fabulous! When she found out Octavia Spencer was paid less than the other actors while filming The Help, she fought for her to have equal pay. That is an awesome woman in my book!
She's fighting an airline company? End the video right there at the start. I 100% support her. For whatever he net worth is, NOBODY should let airlines get away with anything.
Jessica Chastain has a history of fighting the system. She was a continuous visible presence in the Actor’s Strike and she does fight for others in this industry.
'fighting the system' means paying 1500 for a flight and getting mad that they only gave 15 dollars credit because her TV didn't work for 6 hours. like. I get it, she did a good deed in the past but this is reading a bit tone deaf to me
@@_e8a I guess it depends which camp you are in. Like D’Angelo described, some say this is penny pinching. Others believe if this is podcasted, these companies won’t get away with it when that $15 can mean a lot. Perhaps even when they owe someone more.
@@_e8aJet blue isn’t a person. It’s a freaking company. Do you think if we complain, they’ll even give us the time? I paid 2000$ on a flight internationally in coach. 1500$ for a first place domestic flight doesn’t see that bad. And she paid for a service so she deserves to get the freaking service. She is doing a good thing here by fight for something we should all be fighting for. Holding businesses accountable for their promises
Hi, When I was a kid, I used to think my Dad was complaining too much about airline seats being smaller & service not as good as the 60's. Fast forward to now, here's a list of what the airlines have done in my lifetime: 1. Shrink seats more. 2. Charge for meals, headphones & checked bags. 3. Overbook flights 4. Change ticket prices during high travel periods. There's more, but, my point is.... If we shame people for complaining for poor service, we're giving companies permission to give us less service for a higher price. So, what will the future hold? -Flights with no seats, where we hold onto straps like the subway? -A 3-7 day delivery window when you order from Ubereats? -A high priced EV truck that randomly accelerates or shuts off for no reason? Wait, that last one's already here. P.S. If J. Chastain decides not to pollute the environment by flying private, she has as much right to expect to get what she paid for as anyone else.
Coming back to this, I think the fact that this was *credit* might be getting a little lost in the discourse. It's not monetary compensation. It is a voucher for $15 off...something for the next time you pay JetBlue, and that something even for the average person is like to be hundreds of dollars. From what was stated in the exchange, it didn't just affect her either, so yeah...that sucks. This wasn't a refund. It was a coupon really not worth much given the cost of entry for its use.
you're never too rich to hold companies accountable for wrong doing. if it was 15 dollars from a PERSON, she'd be tripping. but it's a company. so fuck em.
I think if you give someone money, expecting a reasonable service to be provided and you don't get that, you should be compensated fairly, regardless of wealth.
I feel like if anything this is a great use of privilege: she has the time and resources that others don't to take these people to task over their bullshit.
We literally live in a world where poor people can't hold companies accountable on principle, and also get mad when rich people do it for them. What is the problem with this? Isn't this what we all wanted all along??
People are probably mad because her fight with the company won't really do anything. It might just get her $150 ...but that money will just be taken from somebody else that might've needed it more. It was also such an entitled thing to argue about. The use of a TV for 6 hours? Come on. I would've read....or spoken to my husband.
@@skullpixiedust lol. Do you think that money just magically appear in the bank account of large companies? No. It's there because they have either stiffed their poor customers, other companies they worked with or their employees. If they have to give money to a complaining celeb where do you think the money will come from? Maybe less xmas bonus for the employees.
the people suggesting that jessica chastain should be flying privately have got to be the most out-of-touch people in this entire "debacle" ... weren't we just calling out t-swift for her ridiculous amount private jet usage last year?
Honestly I feel like a lot of the response is also based in misogyny. Insinuating that a normal complaint makes her a Karen? Just say you don’t like when women stand up for themselves. Also, I would not be surprised if JetBlue was worth more than her, rich as she is.
i personally would not want someone with taylor swift’s level of influence on a commercial flight with me that would’ve a nightmare. too many people try to present the argument as “jet bad” or “jet justified” when the real issue is more about the short hops where she really doesn’t need to fly at all. i have no problem with her recusing herself from cramped public quarters though, i would be fearing for my life if taylor swift or beyoncé got on my commercial flight. the fervor celebs that are that famous cause in people is terrifying
Rich people flying regular commercial - "omg is she poor? What is she doing? This is beneath her!" Rich people flying private - "omg, she's killing the planet with her carbon emissions! Why can't she fly commercial like regular people? She's not *that* important that she has to have a private jet."
JetBlue is 100% worth more. Chastain is a B-tier celebrity actor (no shade! but a lot of folks don't know who she is), JetBlue is a major airline. the gulf of monetary worth there is, just, obscene. her net worth (IE, money + if she liquidated her assets, etc.) is estimated at $50 million. JetBlue last year alone took in over $9 *billion* dollars, with a capital B. and their total assets are significantly more than that.
Nah I’m Jessica. These companies will stay trying it. I remember ATT trying to say I owed them $350. I owed them $0. Over several phone calls it was down to $10. I told them I wasn’t paying anything since I owed them nothing and called it fraud. Did I have $10? Yes. But it was the principle of the thing. They repeatedly acknowledged I owed them nothing but I guess it would inconvenience them to just reverse everything. Honestly they owed me money for how much work it took to correct their mistake. $1500 probably first class flight and they’re only giving $15 for lack of entertainment. BS. I know I would be hot if I paid that much for a flight and there was no entertainment.
I had Sprint around 2004 and every month my bill would suddenly have a charge around $7.99 or so for some BS new service I never subscribed to. Push notifications of sports scores, international data access, all stuff I had no use for and would never have subscribed to. (I'm not a sports fan and don't have a passport, for example.) It would take me multiple phone calls to get them to cancel the service and refund the charges. When I warned people about Sprint's fraudulent charges, most people would say "It's just $8, and you spent *how* long trying to get it off your bill?" I was a starving grad student, and $8 could buy a week's worth of milk, eggs, fruit, and bread in 2004. And I didn't sign up for that $8/month service. Sprint was counting on customers deciding it wasn't worth an hour on the phone to get an $8 refund every month--which meant they were making a lot of money on hidden bill increases. Maybe my $8 isn't significant, but $8 from nearly all their existing customers (who aren't even using those services they didn't subscribe to) adds up. Especially for those who didn't even bother to unsubscribe because they assumed someone else in the family ordered it.
My drs office (yay US healthcare) tried getting me to pay for them billing wrong and said “we can set up a payment plan and then reimburse you it’s only $5” how about no? Yeah I have the $5 but I’m not letting you borrow my money so you don’t look bad to the insurance company
Why is it okay to rip off someone because of the size of their bank account? Exactly how much money can you have before you're no longer allowed to complain? Who decides what that amount is?
@MisterBadman this unintentionally enables these airports to keep ripping EVERYONE off- but it's okay because they do it to rich people too! doesn't sound too radical when you put it like that... more like just letting these mega corporations get away with no accountability taken.. again.
I used to make 7.25 an hour and work hard all day long scrubbing toilets for that money. I now make 44 and hour and sometimes I spend money somewhat more frivolously than before and don't fight tiny economic injustices and overpricing that I see on in life but occasionally I have time and I just fight over the smallest issues like even a dollar because I know what it's worth. Most large companies are evil in how they treat people and do business.
When I got a blue check in the bad old days, my complaints were suddenly heard. I didn’t even have a big following but social media managers would see the check and think “oh, this could be a problem.” So I fully endorse people with a platform fighting these stupid, low-stakes fight on behalf of those without one.
Not gonna lie, at first glance I'd probably go "Omg you're rich why are you complaining about 15 bucks" but the truth is that she is actually completely right! And as many others have pointed out, it's GOOD that wealthy people take on fights like these as normal people usually can't. I don't think its tone deaf, it's wanting a company to be held accountable.
SHE COMES FROM A BROKE FAMILY. Lol, she has every right to complain. She earned that money; it's not like she was handed 50 million. She did great work as an actress and was compensated handsomely for it. I'm team Jessica.
@@jennyyyy189or make you feel like YOU are special because you made it out.. Lets not forget the tons of formerly poor people who decide to jank the ladder they used to get where they are at.. Both categories exist and more people belong to the shitty one unfortunately
@@jennyyyy189right because I go back and forth with companies over a couple of dollars all the time. Yall not gonna take a singular penny out of me for something I did not receive. Idc how much it is
She’s rich and famous, if they can do this to her they will do worse to someone without a voice to be heard. I think she knows that and it’s why she sounded the alarm.
This is why I hate the Karen insult. I get why it started -- it's for women who insist on making people's lives miserable, even though they're clearly in the wrong. However, it's devolved into an insult for any woman who stands up for herself. Also, it's pretty sexist. They're are plenty of men out there who are whiny, entitled brats.
I'm married to an attorney and he is always willing to complain or fight when a company wrongs us, because he has the capacity and interest to do so. Insurance companies, landlords, warranties, cable companies, etc. Situations where the average person (me) would find it incredibly difficult to find the will fight back, which leads to companies getting away with things they really shouldn't get away with. So I think that if you have the will, energy, money, resources, etc. to hold a company accountable, you should definitely do it, in the hopes that change is made that will benefit everyone. Even in silly situations like this.
I'm a buyer so I know the inner workings of some industries and as I learn more, I'm more willing to do the same. I used to feel like doing so was karen behavior but now? I'll fully do it(in very nice and professional ways) because I know if it's happening to me, it's happening to people who don't know how to navigate these channels.
I agree, but it’s a luxury of time privilege to be able to fight the rip offs and it’s designed to be onerous in order to prevent the majority/underprivileged from being able to succeed in these situations. Unfortunately no individual’s successful challenge assists anyone else who suffered the same rip off.
This exactly! To me it seems clear that Jessica Chastain's motivation was probably along the lines of, "This massive corporation is undoubtedly pulling this shit with way more people than just me. They deserve to be called out, and my social media following is a lot bigger than most peoples. Ergo, I should call them out." She just didn't count on people being dumbasses who would rather take their frustrations about capitalist injustice out on an easy target like a lone female celebrity, than engage their brains and consider the actual dynamics of the situation.
It reminds me when a prisoner had an allergy towards the prison's synthetic blankets so he asked for a cotton blanket instead. The prison refused and the prisoner filed a lawsuit against the prison. The prison spent thousands of dollars fighting the case instead of giving him the blanket. Edit: Extra information I got: -He asked for the blanket FOR TEN YEARS -It gave him itchiness (leading to open sores, sleep deprivation, hypertension and anxiety) and health problems (severe) -Blankets originally wool, which he was allergic to, replaced by fiber blend blankets, which he was allergic to too.
Proof that they want to torture the prisoners 👀 I have allergies + get hives and that’s 100% torturous w out treatment 😭 I had to get IV fluids once the rash / swelling was so bad.
if it was a rich prisoner then all the envious people who are currently upset with this lady would say, “well he deserves it. Don’t do the crime if you can’t do the time. And he’s lived in comfort so surely he can withstand a little bit of allergies. Ha-rumph!”
Because once you comply with a request you set a precedent. Now you've got 600 hundred special request per day. I don't like this type of spoon. This chair is too hard hurts my back. I can't eat regular salt I need kosher salt only. The prison soap dries my skin. Now you have to address EVERYONES petty concern because if not you're showing favoritism.
@elijaharvinger1178 An allergy is a precedent that you SHOULD comply with. You have a valid reason as to why others can not. A prison is hell. You should be entitled to certain rights.
Her $50 million net worth is a lot closer to my $50 net worth than it is to Jet Blue's $2 Billion value, so I don't see why people are making her out to be the bad guy here. She's practically a regular person comparatively. People need to stop simping for big companies.
**Pauses video at **7:07**** Actually I DO have a good airline to share. ANA! :D All Nippon Airways - the major Japanese airline! The meals eaten while coming to the States were pretty damn good for airline food, AND we got served Haagan Dazs ice cream as a free dessert! It sure beat the United Airlines food served while going to Japan.
^^^ JAPAN AIRLINES as well!!! I took two flights to and from the US and has to say best flying experience ever! Like ANA it had great meals and haagan dazs for dessert. But on top of that, constant replenish of drinks and snacks, they provided blankets and hot towels, great movie selection! Compare that to the American Airlines flight I took right after where they served drinks like 2 times and my whole rows tvs were broken, it was bliss 😅
The service was to get her from point A to point B, everything else is an extra that they offer but not essential to the core service. If there was a separate charge for the entertainment system that I'm not aware of then yes it should be an actual refund, otherwise they are just doing customer service that one small part wasn't working.
it seemed like judging by the tweet and message she made, she was not really asking for more. she just express disappointment, that was all. if she tried to make a bigger deal out of it, we would already hear that a lawsuit is on the way or that more of her "karen behavior" unearthed for people to see. like D'Angelo said, it's hard to judge because basically we only know bits of the situation but not what fully going on in her head.
that cut article kind of felt insanely misogynistic. like. she asked for recommendations on a delivery app that wouldn't cancel orders randomly like uber eats (i've had issues with uber eats and my net worth is in the negative) and people are being super weird about a celebrity flying public. also like. what an insane take that she can't complain about shit airline service. do none of us get to complain about airline service?
@@thisiskitta lowkey disagree cuz i wouldnt be surprised if the cut was also racist considering iirc their terrible coverage of the simu liu telling cultural appropriators off thing but if they arent then yeah defo
Yeah, I don't really feel that this is about the $15, but rather the quality of care. It's like when Jenny Nicholson talked about issues she had on the Star Wars cruise. Despite the experience costing upwards of $6k, when a charge of $300(i think) was wasted, she was understandably upset and disappointed. When she tried to resolve the issue privately, nothing was done, but as soon as she tweeted about it, the Mega Corporation was suddenly very eager to help. I also don't know much about this actress besides her name, but if she can hold a company accountable for something that would have gone overlooked had it happened to someone without Twitter followers, then she can damn well get her $15.
This whole idea that she is fighting over $15 is ridiculous. She is fighting over the fact she ONLY got $15 and she felt she was entitled to much more than $15. At first I was like "of course you deserve more than $15 for a $1,500 flight" until I realized the issue she had was literally just that the entertainment system didn't work, and that $15 refund is the cost of getting access to the entertainment system. Sorry, but you don't get an entirely free or heavily discounted flight because the in-flight entertainment wasn't working. What you get is a refund for what you paid for that service.
@@StreakyBaconMan I thought part of the problem might have been it was a $15 credit and not a refund. Aka, she doesn't actually get the money, it's basically a coupon for if she ever flies JetBlue again. She did seem to want a higher number too, and I'm not sure what an appropriate number would be, but I think it could be argued that not having in-flight entertainment probably made the flight kinda miserable and she deserves a little more than $15.
@@ellag3265 While I agree that giving airline credit is a scummy thing to do and should be illegal, that's not the fight she was picking here. Not once did she mention she was upset that it was credit with the airline, and in fact she simply asked for more credit when she talked to the customer service rep. If she wanted to go to war over the fact it wasn't $15 deposited in her bank account I'd be right behind her. And as for the flight being miserable without in-flight entertainment - that sucks, but I don't think you should get a pay day because of it. The airline took you from A to B, that is what the $1,500 was for. The $15 was for the in-flight entertainment access, and what you should be entitled to get back if they can't provide in-flight entertainment. I can imagine if they were forced to give a huge discount on the flight due to the in-flight entertainment system not working they'd be inclined in the future to just say none of their flights guarantee access to in-flight entertainment when you buy the ticket, that way everybody knows when buying the ticket there is a chance they will have a 'miserable' flight with no entertainment and can't demand huge discounts if it's not available for any reason.
I remembered as a kid when my step dad and I were at a store ( probably Walmart), and the cashier shorted our change by a penny. My step dad had told the cahier that the change wasn't correct, and I remember asking my step dad, " What's the big deal it's just a penny?" He responded," it might just be a penny, but imagthey how much money they're making of the millions of customers who just ignore penny, " and to this day, that has stuck with me. Walmart, on average, has about 37million customers per day so if every one of those customers just decided to not bother asking for their penny, that's about 370k of extra profits that Walmart made in a day and roughly 135mil per year, by simply shorting their customers a penny. So even if my step dad or Jessica Chastain were being cheap because that amount of money is insignificant to them, it doesn't change the fact that large corporations are making millions and billions of dollars off screwing over their customers and they should be called out and challenged by their customers whenever they're doing it.
My mom was a freelance bookkeeper, I grew up helping her go through checking every line in the ledger to original docs/receipts and finding the typo that made it 1 cent off because the books wouldn't balance otherwise.
screwing over their customers is a bit of hyperbole when its just an overworked employee missing a beat. not like they are all ordered to short change every customer. pick your battles
@_e8a ok then, how often have these mega corporations given their employees raises instead of giving the CEOs large bonuses? Or how often have they provided costumers quality products instead of shortening the quality and quantity and charged more for it? Sure, they may not be deliberately shorting people's change, but it doesn't change the fact that they screw over their workers and customers.
When young my sister and I would go to the corner shop for our mum. Every time the owner would short change us 1 penny. (Sorry, I don’t have enough change). On the day he retired and drove to his new house on the coast he was killed in a car accident ! Karma ?
Exactly what i was thinking through this whole debacle. She's rightfully mad they gave her only 15 dollars (and credit at that) when the flight costed 1500! Tbh she probably should've gotten like 100 dollars back
I'd be pissed too if I dropped less than 2 grand and only got that much back, it sucks that people aren't putting aside that it's a rich person and more the fact that the customers in general deserved more than that since she wasn't the only one in that situation to get screwed over
It’s not about the money, it’s about the principle. And yes $15 isn’t much of a dent in her pocket, but for someone who can only afford a $200 or less ticket $15 is a bit of money when most people make that much an hour tbh. Does she deserve a refund? Yes like any paying customer who didn’t receive what they paid for (whether a dollar or a million) because if I wanted MY $15 back then I should get it. Period. Also we need to call out these airlines for over charging for EVERYTHING and worsening the experience.
years ago i had a flight cancelled due to some kind of outage (lots of flights were cancelled for this one airline). to be fair they did comp everyone a hotel/motel room for one night. but we all had to then pay for additional food, rebook a last minute flight with another airline (which was tricky as so many people needed to do this!), miss out on work while that was happening, pay for additional nights accommodation if you couldnt get a new flight the next day. and then it took MONTHS to get a partial refund for the cancelled flight! ridiculous.
I feel like people are taking the whole "Don't put celebs on a pedestal" thing and going too far with it to the point of dehumanizing celebs. It's so weird to watch unfold!!
As someone who can be peak petty when it comes to corporations being scammy I’m vibing with her call out. Also seeing people basically defend airlines is so weird, like their workers go on strike constantly because they’re so greedy why would defend a company that doesn’t care about anyone?!
It's not about how insignificant the 15 dollars are for her as a rich actress, it's about holding someone accountable when they owe you money, no matter how much it is.
My family has flown to Europe a few times and tickets always range about $800-1000 (sometimes way more) and typically the flights are 8 hours (2 hours less than Jessica's.) Now, you tell my 50 year old dad who is terrified of flying and spends the entire flight on that entertainment system that he paid $1000+ for a ticket and the entertainment system is broken?? oh $15 is absolutely a slap in the face and I would not stop shitting on the company.
@4:28 it turns into this cause "news outlet" take twitter followers.. no matter HOW weirds opinion serioulsy.. even "real" new outlets do it its so annoying i dont care what FurryXbottom420 thinks about the situation tbh
I found that cut one even more confusing they bascially said "you're rich so Uber eats being terrible (and significantly worse than when restaurants had there own delivery drivers) is not something you can complain about" like what, yeah tax her more, but she can be annoyed that she payed for a very overpriced service and it takes between 3 and 4 times longer than it should
I *think* maybe they were trying to say that ordering from Uber Eats twice in one day is the rich person thing, but tbh I quite often make two orders because making the second one within 10 minutes saves on fees. I think I've even made three orders in a day before - the scandal! It's called being disabled and feeling too shitty to make a proper grocery order or cook food that I already have 🤷 It's absolutely not a smart financial choice for me, but sometimes I just need to eat something anyway, so it's really not anyone else's business if/when I do that. I feel like that's just as true for someone like Jessica Chastain - who tf cares how many orders she's making? Having a bad time with Uber Eats is probably one of the only things we have in common, but it still makes her seem way more normal than if she was tweeting about wanting to replace her personal chef.
I don't understand how ordering 2 ubereats in one day is a "rich people thing," considering it is a VERY good investment of your $ and time if you do not have any ways of transportation or $ to go grocery shopping. As a poor disabled person, I rely on Uber's products to get around and get food The journalist seems so out of touch
One time I flew First-Class with Emirates from Kuwait to Dubai and they did not serve any food at all! And not only that, but they purposefully flew through clouds to generate turbulence so that would be their "excuse" to not serve any food. My family and I received no compensation for this "error", but unfortunately, we didn't complain about this, because I assumed that the airline would've automatically done something (I would learn about these so-called "food vouchers" that could be used at the airport when we were passing by this one restaurant as we left the plane, and that shit made me mad, because I was starving and the airline screwed up and provided no compensation). Now my theory as to why they didn't serve the food was either, 1. They didn't bring any food (maybe they forgot to bring it or the food wasn't ready on time to bring it over). 2. The food was spoiled so they couldn't serve it (hence why they staged the turbulence).
@@JamesLawner Yeah. If companies are incompetent at their service, then the customer has the right to complain. Why should we pay premium for bad service? 🤔
As a German: yes I would fight a company for 15$. Especially if the company was even more rich than me. Also those are my 15$ if they need them that desperately, they can ask. Edit: after watching some more, I suppose it's more than 15$? Nevertheless I would complain until I get my money.
She’s literally right tho? 1500 fricken dollars and they don’t commit to their “amenities” and maybe that would have had you choose another place. To only get 15 bucks back??? Bc I’ll bet by ass they upcharge tickets by at least 100 for that “entertainment”
Completely with her on this. And so glad this issue gained visibility due to her being an A-list celebrity. An everyday person would not be able to fight those scamming companies and corporations, but someone like her can. Which helps us set a precedent of "no, actually, this is not okay and we will not tolerate that any longer". She deserves at least partial refund of those $1,500 she paid. Not a $15 coupon.
@@carlospandette8001 explain how?! no matter how much money you have, stand on principle. dont play in my face, esp about my hard earned money. these airlines fuck ppl over all the time and im glad someone with her type of platform and fame, is calling them out. not everyone is able to do that. i've literally been in Jessica's same situation where I took the flight from HELL & was refused my money or some sort of compensation when the issue wasn't even my fault to begin with. come on now....
She got the 15 though. She was not happy with just 15 which just raises the question of what did she want. Like if she expected the full 1500 back that's crazy.
@@AbigailAutumn if I paid $1,500 for a flight and a rich ass airline has the NERVE to spit in my face & tell me to take $15 & be grateful, I wouldn’t fuck with that either. Legit, what’s up with yall? That’s why these companies continue doing what they’re doing to ppl, smh…. She never said she wanted a full refund & I wouldn’t want that either but paying $1,500 & getting a $15 “credit” is crazy
As many have pointed out, a wealthy famous person has the time, resources and influence to get real eyes and pressure on issues that affect us, the less well-off people.
I'm not a T swift fan, but this vaguely reminds me of her counter suing that guy who groped her for $1. It wasn't about the money, it was about the principle.
I don't care how much money someone makes. Airlines are notoriously predatory, but even if it wasn't about an airline, any company being predatory and not taking customer satisfaction seriously shouldn't be allowed to get away with it. It's less about the amount and more about the principle of the situation. People criticizing her are the ones that are missing the point.
It's kinda disingenuous that all the headlines are saying she's "mad over 15 dollars" when in fact her whole point is that 15 dollars is *not* enough retribution for the missing entertainment in a flight that cost 100x that. She even points that ratio out in her original complaint.
I wish Jessica Chastain had essentially handled it by publicly going "if this is how annoying and unsatisfying this was for ME, I can't even imagine how it was for someone who paid like 25% of their annual income to fly/someone sitting in Economy" or whatever. That said, I'll (almost) always side with an individual human over a corporation, even if that human is a millionaire.
I like this uno reverse card! People complained about Jessica, because "she's too rich" and "she shouldn't make a big deal out of it". Why not complain about JetBlue (a billion dollar company), that can easily compensate people when they deliver them poor service? Why is it not ok for a millionaire to complain, but it's ok for a billionaire (company) to sweep the problem under the rug and not feel accountable for the lackluster service they provide?
Exactly! They even said that in the private message convo - they gave everyone a “flight credit” instead of a refund for that service they paid for and didn’t receive! IMO that is a form of theft.
They did it to me! Canceled my flight the morning of with no substitute and refused to refund me. Not even a flight credit! Had to file a complaint against JetBlue with the fucking FAA for them to finally pay me back.
I don't care how much money you have if a company is cheating you then fight. 11:50 She posted a comment because she was annoyed a lot of us do that. She has every right to complain. Why should she brush it off because she has money. Now, if she had been given a free flight and was complaining... That would be different.
If a solution for a complaint on a 1,500 dollars flight was 15 dollars in flight credit for a CELEBRITY, I can’t imagine how this company treats common folk. Here in Brazil my mom had TERRIBLE and straight up illegal mismanagement by one flight company called Azul. She contacted the company in every possible way, but still nothing was done. Now she has to solve things in court. My mom was capable of taking things to court, but imagine being someone without time or money for that. I appreciate celebrities calling out big companies, and wish it became more common.
Her being able to afford it doesn't mean that companies shouldn't be held accountable. I feel like people deserve some kind of extra compensation for having to sit through a 6 hour flight without the entertainment you were expecting. Wal-Mart gave me $25 because a weirdo in the tire department lied and said my tire that I needed repaired was discontinued. I wasn't even paying for anything. Just getting a tire fixed and I had to drive farther away than I should have. If Wal-Mart can compensate people without even having to ask, Jet Blue can do better than $15 when she paid $1,500 for her ticket.
I like that she called them out. A 15 dollar credit is bs when you paid 1500 dollars for the flight. It's not a rich person problem. It is a problem we all deal with. Being screwed by a major company and them offering some BS or nothing when they mess up.
I'd agree if they'd like cancelled her flight, or had her sit in economy when she paid for business or first class tickets or even was treated poorly by the airline staff during the flight. In reality the only problem she had was that the in-flight entertainment wasn't working. That is why they gave her a $15 refund - it was how much she paid to access the in-flight entertainment. So essentially she got a $15 refund for a $15 service she paid for and did not receive. Seems perfectly reasonable to me. The only caveat I'd make is that giving credit for the airline instead of a refund shouldn't be allowed - if I paid $15 for in-flight entertainment and didn't get it, I want $15 transferred into my bank account. If she was arguing about THAT I'd be fully on her side - but clearly she would be more than happy with flight credit given her conversation with the JetBlue employee, the only issue was she thought it wasn't enough credit.
@StreakyBaconMan in your rush to bootlick a corporation, you forgot that both her and her husband were on that flight so if it really was a "15 dollar service" she needed at least 30 dollars back because both of their tvs weren't working.
@@ChocolatexCherries3 Unnecessarily rude reply just because I made an argument you disagree with if I am honest. No clue why you'd assume that she paid for her husbands ticket - at no point did she say anything that would indicate that was the case and she certainly wasn't asking for merely another $15 on top of the $15 she was already getting - she was wanting a hefty discount on the entire ticket because the TV didn't work which is unreasonable in my opinion. I also said I think it's unreasonable for the airline to give credit instead of an actual refund - but I guess you missed that part in your rush to accuse me of 'bootlicking a corporation' as you so kindly put it.
@@ChocolatexCherries3 The DMs she shared online make it clear that her AND her husband paid $1,500 EACH and the airline employee made it clear that they were given $15 EACH because the in flight entertainment wasn't working. Care to tell me exactly which part of the DMs she shared online that you think show she paid for her husbands ticket, and that between those two tickets she was only given $15 back out of the $30 she paid for the in flight entertainment like you said before? Because as far as I can see that literally doesn't exist.
I have utmost respect for Jessica. Everyone's allowed to complain, especially when it's against a massive corporation that we can safely assume prioritizes its bottom line over all else. Sure, it's silly and maybe she's being petty, but I'm so SICK of people wanting someone's career to end when they don't like or agree with that person or a thing they did. It's so weird and it's what I think of when I hear "chronically online." Also, I'm so glad you pointed out the fallacy of "why is she flying commercial" when people also make such a fuss (rightfully so) about people flying private. We should be glad she chooses commercial, and should expect others to do the same. Private jets are kind of ridiculous.
can confirm that $1500 for an economy flight is possible! i fly between england and america 2x a year and get the cheapest flight each time, and i’m lucky to snag one that’s sub-$1300
Flying from America to the Philippines is also about that much, and that’s if you’re lucky enough to not need a flight to a major international airport. If I had a big enough problem on a flight like that, and they only gave me 15 dollars? I’d be pretty pissed off too.
Waiting an extra hour for food past the delivery window and then having an order cancelled after another hour of waiting is a rich lady complaint? Looks like in the not so distant future I'm also going to list my NYC apartment for $7.45 million.
This literally happened to me over the summer, actually. I waited an hour, didn’t get my food, order was reassigned twice, then randomly cancelled. And I don’t even make 30k right now.
@@iGotBulletproof-InsomniaMine wasn't even cancelled. The restaurant closed before they got a driver, so I had to reach out to Uber to refund my money and pay a credit me for their incompetence. I should not have had to reach out to Uber for a refund, it should have been automatic.
Yeah she's rich but Jetblue is richer. I wouldn't complain because either way it doesn't fix the problem for me, but I like that she's complained because maybe there'll be less of a chance of it happening again in the future. Also a long flight with no inflight entertainment sounds like hell.
To answer your question at about 0:25, if i were a millionaire it would depend on what happened, if it's random chance i would probably shrug it off, but if this company is regularly scamming people then i might fight it to bring it to light and stop the corporation from scamming others.
Also, the thing about law is that cases add to the body of knowledge. For example, because a company (can't remember if it was Sony or Nintendo) lost an emulation lawsuit back in the 1990s, it meant that people could quickly refer to a case to fight off claims that specifically went against emulation (which is not what Nintendo did to go after Yuzu) -- by that case being lost, emulation went from being extra-legal to legal. So if a case was worth more to me because the legal precedent it could set is something I think is important, the case could award literally $1 in damages, I'm fighting it, especially because by beause if I'm wealthy, it means I'm in the best position to fight that battle.
Yeah love this awnser because the way he framed that question was weird, like I would sue the heck out of someone for 15$ if i was a millionaire, especially in the case it brought publicity to a dirty business practice.
Weird story, Jessica chastain’s younger sister who unfortunately unalived herself was really good friends with my sister. And she definitely doesn’t come from money or anything like that. She may be rich now, but she comes from a pretty rough background. My sister got into drugs I believe with her sister. And her parents I don’t think were the best. I know that my mom said that her parents took my sister to concerts that were not appropriate for kids and didn’t tell my mom. I think that she is pretty humble likely due to her upbringing
I write as a hobby, and usually I have to listen to music that fits the mood but your videos are so helpful as background noise. Your voice is so nice, and the topics are interesting but I’m still able to focus. Much love from a long time viewer! (I’ve been a fan since your art vids haha)
I’ve been engaged in email-based combat with an airline over flight compensation for me and my friend (which we are legally entitled to) for like six months. It’s a huge pain and they make it as difficult as possible on purpose. If someone with more power than me decides it’s not fair and wants to complain, I’m sure as hell not gonna stop them
6 hours is ought to be a national flight, NYC to LA probably, the price makes sense, but she didn't shit on service worker, a rider or a mom and pops shop, why would anyone withenight for jetblue or ubereats? A successful actor is a very privileged type of wage worker, but she still is a wage worker, those are multinational companies, and just because they're not invited at Met doesn't mean they aren't 1 billion time more powerful than her.
Dependent upon the state, they legally have to pay you within a certain time frame for wages earned (generally it's within one pay period's time). Otherwise it's considered wage theft and they are breaking the law. If they filed for bankruptcy, sold, liquidated, or moved the company to another state, the timeframe may change (again still dependent on the state), but they still legally have to pay you. Hope you reported them or filed a complaint with your state's labor/employment department and/or got your money. -signed, your friendly payroll professional
if i had the money, i would be the pettiest against big companies that usually screw over normal people knowing they can't really fight back. it's not about the money, it's about sending a m... no, not even about that. it's about having them fight somebody their size for once. and pettiness.
Okay but I definitely appreciate her calling out UberEats, though. Because that’s a problem that seriously affects the every day lives of most people, something that’s a frequent issue, and something that most people would never get the voice to call out. Especially since Jessica Chastain has the ability to hire a personal chauffeur to pick up food anywhere for her, but she still uses UberEats. I hope she tips excessively well.
On the one hand, I wish people with influence would use that power to complain about something like companies price gouging during natural disasters. On the other hand, if you read even the first paragraph of Jessica Chastain's biography on Wikipedia then it becomes pretty clear she probably had to fight to get even the bare minimum of what she deserves for a while. I don't necessarily blame anyone for demanding respect, so long as they aren't aiming their aggravation at innocent service workers.
She is wealthy and privileged, but a corporate entity is not the victim in things like this. Screw corporations. Always be cruel to systems but kind to people.
I remember hearing way back when she filmed Zero Dark Thirty there was a "backlash" when she cried on set after filming a torture scene because the real world implications of it rocked her a bit. The response was basically "suck it up you actor, no one cares about your liberal feelings." Apparently some things never change, because as far as I can tell, Jessica is just a normal, well meaning person, who just happens to be an amazing actor. So it's a little annoying that when she rightfully complains about not receiving a service she *paid* for on a *commercial* flight, she still gets the same "pipe down, rich lady.... isn't your apartment worth a few bucks!"
Honestly, I'm all for celebrities complaining about petty shit. Big companies are more likely to listen to those types of people, after all. Makes it more likely that better service/products will trickle down to the rest of us.
16:34 I think this is the part that resonates with me the most. But like D'Angelo, I wouldn't call it being treated badly, per se. I think I'd describe that argument more like, "you can afford to let major corporations give you subpar service." Because where do we draw the line? Where's the threshold of fame and wealth where if you cross it, you can't complain about a thing and have it be socially acceptable? Whereas someone who hasn't crossed that line still can?
Imagine the following scenario: you're at a gas station and want to buy some snacks or a drink from a vending machine. The snack/drink costs $5, but all you have is a twenty dollar bill. So you out that bill into the machine, it spits out the product you paid for, but also keeps the change. That machine just stole $15 from you - does it matter if you're rich or poor? I don't think so. Nobody should be expected to endure being robbed by a machine - and a company / corporation is just that: a machine that's designed to make money for its owners.
No, it'd be like going to a restaurant and ordering a big meal that comes out to almost $120 with a side of garlic bread that costs $1.20, but later the waiter comes out and says "sorry but we've run out of garlic bread". Then the customer gets outraged and says "I paid $120 for this meal, and you're giving me $1.20 back?? This is outrageous! My entire meal should be heavily discounted or free because you ran out of garlic bread". While I hate the whole airline credit thing they do and think it should be illegal to not offer a legit refund in these situations, asking for your entire $1,500 flight to be heavily discounted or free because the inflight entertainment system you paid $15 for didn't work is completely unreasonable. Has nothing to do with her level of wealth in my view, if you're poor and kicked up the same fuss I'd have the exact same arguments against you.
@@StreakyBaconMan No, I don't think you can equate garlic bread to entertainment. Garlic bread is eaten quickly and is then gone, while entertainment would have lasted the whole 6-hour flight. The issue is more a question of comfort. So maybe a better analogy is if the chair was broken at your dinner and you have to stand for the whole meal. And instead of any refund, they give you a $10 gift certificate to their restaurant (forcing you to spend more money with them.)
My mom is this person, who will @ large companies to get them to do something about bad customer service or issues that are happening in general. Like some people think that it’s not good that she inconveniences herself to make companies more aware of issues. But she very often gets results. Refund for a fund and roses concert where they genuinely messed up the sound in the studio and people sitting were affected. The people who. Complained got free tickets to another show. The people who didn’t never heard about it. It’s about proving a point and standing on the principles of “you should get what you pay for” As long as you aren’t horrible to staff who have absolutely no control over these things I think it’s good to raise issues like this
Jessica Chastain fought hard for Octavia Spencer to get paid the same as her on their movie together, AND she flies commercial? Queen tbh...
She also attends the Oscars for the below line workers in her films which are done a few hours before the part of the Oscars that is actually aired (many actors opt not to go).
@@chaseroth6868 I didn't know this, thank you for sharing! It's clear she has such a respect for everyone involved in storytelling, not just the big name rich stars. I love that she showed up to the Oscars still masked up too.
I feel like we've turned the corner on celebrity culture. I can't tell you how many times I've heard some version of "they're rich and famous. Who cares?"
Queen of Zionism
And she is married to an italian count whos also filthy rich. She's amazing for keeping herself a real person.
JetBlue canceled my flight the morning of with no substitute, and it took nine months and a strongly-worded letter to the FAA before they refunded me.
Go get ‘em, Jessica. Call their ass out. Because if they’re willing to screw over a celebrity like her, they’re absolutely willing to screw over regular people like me.
This. People are talking about it. If it was a normal person, JetBlue might not even respond.
Just chargeback, how little is your time worth ffs? 😂
It's a shame that hotels are becoming one big company. Airlines are being to group together as well. They just don't care anymore. Doesn't matter (now) your social standing. Airlines overbook, change flights, bump you, and other weird stuff, leaving consumers without recourse. I flew 14 hours with a monitor that did not work. When I told the attendant she told me that it was beyond her control. Did not offer to change my seat or offer a credit. Customer service will only get better if customers start complaining.
@@hoppingrabbit9849chargeback doesn’t always work and can backfire
@@hoppingrabbit9849A lot of banks and credit companies won't charge back stuff like that
Honestly, I'd rather the wealthy fight these fights. It can be exhausting and expensive and time consuming for non wealthy to fight corpos who literally steal money from customers and the mentality of 'it's just $15' is usually how they get away with it. I'm with Chastain on this one. Doesn't matter how much money you have, don't let a corporation take any of your money and give you nothing in return.
Hear Hear! 🎉
For real! I was just thinking, as long as the enemy is large corporations I don't care about how "petty" the battle looks. I am just happy to see someone fighting the good fight.
Do you think her "fight" will actually do anything? She just sounds entitled because she wants money back when the TV was not working. Come on. She can't entertain herself for 6 hours without a TV? She could've spend those 6 hours talking with her husband.
If she has the time and resources to fight big companies over her own money, I totally support her choice. It’s her money and she worked hard for it.
Am I missing something? They already comped her $15 before she tweeted. Are people mad because they gave her a credit instead of a refund?
The only time you can sue a company for 15 dollars is when you have 50 million networth. It is not about the money it is about sending a message
If she paid $1500 for JetBlue 6hr flight, then she got a mint seat. It’s like they’re business/first class. She’s not sitting right next to her husband because there’s a wall. They advertise the 17” tvs for these seats. It’s literally in their marketing to sell these seats and she didn’t get it. I know if my tv didn’t work for a whole flight and I had a nicer seat, I’d be raising hell. If you don’t get something you’re promised that you pay a premium for, you should absolutely be compensated
This context helps because my only problem with her complaining is that the $1500 price tag is for traveling and not for TV. I couldn’t see how anyone could feel like they could determine how much the TV is worth. However, if it’s one of the main selling points of a ticket, I agree that $15 is not quite enough.
it's like imagine if you paid extra for the delta skylounge where the whole thing is your seat reclines into a bed and your seat was stuck as a seat the whole time. you'd be pissed! fifteen dollars wouldn't cover the cost of that not working!!
This adds the context I was missing. Cause my initial reaction is that they did reimburse her for the exact thing that wasn't working, why is there a need to reimburse more than that? Like I usually bring stuff to do cause I don't pay for the in flight system. But that in flight system is now a critical selling point of that particular seat level/airline, and should have a little more reimbursement due to that. The selling point of the seat with the TV is critical to understanding why the frustration is there.
@RosaHernandez-uw2ul Exactly, this is exactly the context I was missing. Cause my initial thought was that they did reimburse her for the relevant service.
To be honest I’d literally pay nothing for a 6hr flight with 0 entertainment because I’d NEVER book a 6hr flight with 0 entertainment. 15 USD is pathetic
I actually think if more influential people spoke out on issues that us regular folk deal with daily, a lot of issues would be magically fixed. Also kudos to Jessica for not flying private!
!
🎯💯
that’s true! it’s sad but it takes someone from a position of privilege to speak up for shit to really change
@@tunesquickleeit is very sad, i agree. at least some people decide to use their voices for good though!
Exactly!!
$15 is rarely worth someone's time, but it's definitely worth someone's principles. And frankly the rich are the ones with the time/influence/money to actually push back against corporations
That’s what I was thinking to. I’ve had issues with airlines for much more than $15 but I don’t have the money or the time to pushback and have something done about. She may be rich but she didn’t $1500 and got bam $15 it’s the principle. Airlines can’t keep getting away with ripping people off 😭
Exactly my thoughts
Sometimes it’s about the principle yo.
Exactly!
They own or they invested in these corporations, homie. They are the corporations lol
People forget Jessica Chastain grew up poor and on public assistance. She does not hide it, and she has never forgotten what it felt like. I got no problem with her going to bat over $15. If people do, these ppl are weird abd these are the same ppl that should they get rich, would all of a sudden sh** on those with less than them.
Exactly. And its totally fair to call out being screwed over by an airline's poor service when JetBlue thinks they can get away with it by throwing a one month Netflix subscription at you in compensation. Like, gurl please - you just got HUNDREDS/THOUSANDS of dollars off each customer, and posted a yearly profit in the MILLIONS/HUNDREDS OF MILLIONS/BILLIONS. Jessica wasn't even being crazy about it. I think people forget the point of Twitter/X originally was to share random daily small thoughts on things. That is exactly what she did. She shared a SMALL issue from her life. But of course the media pretended she was on a crazed rampage for clicks.
Fr even if I was rich I'd be careful with my money and not pointless waste it or lose it.
earlier this year i had an airline take an extra 100$ from my account for a 380$ flight that didn't show up on the official receipt 🙃 fought for a refund for over a month, the only customer support they offered was a broken AI chatbot, ended up just getting blocked by the company on all social media. it was exhausting and stressed me out way too much for no end result.
point is this isn't uncommon for airlines to pull. it's gotten so common that often people wave their hands and go "eh, happens to everyone" and shame you for rightfully wanting what is yours back. good for her for using her influence to hold them accountable, she has the time, money, and the voice for it.
Another commenter had luck with contacting the FAA using their complaints system. I don’t know if this is of help but hopefully it helps
In addition to the other commenter's suggestion, I'd recommend going through your bank/credit card company and do a charge back. Sounds like you have plenty of proof of attempts to resolve this. You can make your financial institution fight for you 😊
Social media has blown the situation completely out of proportion. All these think pieces without a single thought process behind them. Even if you’re rich, principle is principle and if you pay for a service, the service is what you should receive. That’s just it.
Jessica Chastain is fabulous! When she found out Octavia Spencer was paid less than the other actors while filming The Help, she fought for her to have equal pay. That is an awesome woman in my book!
Yes! She stands on business!
Are you kidding me!!! She was the movie!!!
@@bartho5212 WHAAAT? I didn't know this!
Definitely gone from a Jessica Chastain neutral to a Jessica Chastain fan.
guys she's a zionist let's not glaze
@@aliyah1164i thought she was amazing too until i learned that she trained with israeli soldiers and is an adamant zionist.
She's fighting an airline company? End the video right there at the start. I 100% support her. For whatever he net worth is, NOBODY should let airlines get away with anything.
100% We sold them the skies and now they think they can do whatever they want.
Jessica Chastain has a history of fighting the system. She was a continuous visible presence in the Actor’s Strike and she does fight for others in this industry.
She also fought for Octavia Spencer getting more pay during the filming of The Help!!!
Jessica is the goat fr❤
'fighting the system' means paying 1500 for a flight and getting mad that they only gave 15 dollars credit because her TV didn't work for 6 hours. like. I get it, she did a good deed in the past but this is reading a bit tone deaf to me
@@_e8a I guess it depends which camp you are in. Like D’Angelo described, some say this is penny pinching. Others believe if this is podcasted, these companies won’t get away with it when that $15 can mean a lot. Perhaps even when they owe someone more.
@@_e8aJet blue isn’t a person. It’s a freaking company. Do you think if we complain, they’ll even give us the time? I paid 2000$ on a flight internationally in coach. 1500$ for a first place domestic flight doesn’t see that bad. And she paid for a service so she deserves to get the freaking service. She is doing a good thing here by fight for something we should all be fighting for. Holding businesses accountable for their promises
Hi, When I was a kid, I used to think my Dad was complaining too much about airline seats being smaller & service not as good as the 60's.
Fast forward to now, here's a list of what the airlines have done in my lifetime:
1. Shrink seats more.
2. Charge for meals, headphones & checked bags.
3. Overbook flights
4. Change ticket prices during high travel periods.
There's more, but, my point is....
If we shame people for complaining for poor service, we're giving companies permission to give us less service for a higher price.
So, what will the future hold?
-Flights with no seats, where we hold onto straps like the subway?
-A 3-7 day delivery window when you order from Ubereats?
-A high priced EV truck that randomly accelerates or shuts off for no reason?
Wait, that last one's already here.
P.S. If J. Chastain decides not to pollute the environment by flying private, she has as much right to expect to get what she paid for as anyone else.
Coming back to this, I think the fact that this was *credit* might be getting a little lost in the discourse. It's not monetary compensation. It is a voucher for $15 off...something for the next time you pay JetBlue, and that something even for the average person is like to be hundreds of dollars. From what was stated in the exchange, it didn't just affect her either, so yeah...that sucks. This wasn't a refund. It was a coupon really not worth much given the cost of entry for its use.
That’s a good point
you're never too rich to hold companies accountable for wrong doing. if it was 15 dollars from a PERSON, she'd be tripping. but it's a company. so fuck em.
No she would still 100% be in the right if it was a person. Dont rip people off.
I think if you give someone money, expecting a reasonable service to be provided and you don't get that, you should be compensated fairly, regardless of wealth.
I feel like if anything this is a great use of privilege: she has the time and resources that others don't to take these people to task over their bullshit.
@@hardy_harYeah, I'd prefer rich people spend their resources on tearing corporations a new one tbh.
I like she complained and it’s such a non-scandal. Btw the other sister is Kourtney Kardashian
We literally live in a world where poor people can't hold companies accountable on principle, and also get mad when rich people do it for them. What is the problem with this? Isn't this what we all wanted all along??
People are probably mad because her fight with the company won't really do anything. It might just get her $150 ...but that money will just be taken from somebody else that might've needed it more. It was also such an entitled thing to argue about. The use of a TV for 6 hours? Come on. I would've read....or spoken to my husband.
@@froggyringu it’s giving sour grapes.
@@froggyringuwhy would that money be “taken away” from someone else???
@@froggyringu taken away from who??
@@skullpixiedust lol. Do you think that money just magically appear in the bank account of large companies? No. It's there because they have either stiffed their poor customers, other companies they worked with or their employees. If they have to give money to a complaining celeb where do you think the money will come from? Maybe less xmas bonus for the employees.
the people suggesting that jessica chastain should be flying privately have got to be the most out-of-touch people in this entire "debacle" ... weren't we just calling out t-swift for her ridiculous amount private jet usage last year?
Yeah that's the most out of touch response I can imagine.
Honestly I feel like a lot of the response is also based in misogyny. Insinuating that a normal complaint makes her a Karen? Just say you don’t like when women stand up for themselves. Also, I would not be surprised if JetBlue was worth more than her, rich as she is.
i personally would not want someone with taylor swift’s level of influence on a commercial flight with me that would’ve a nightmare. too many people try to present the argument as “jet bad” or “jet justified” when the real issue is more about the short hops where she really doesn’t need to fly at all. i have no problem with her recusing herself from cramped public quarters though, i would be fearing for my life if taylor swift or beyoncé got on my commercial flight. the fervor celebs that are that famous cause in people is terrifying
Rich people flying regular commercial - "omg is she poor? What is she doing? This is beneath her!"
Rich people flying private - "omg, she's killing the planet with her carbon emissions! Why can't she fly commercial like regular people? She's not *that* important that she has to have a private jet."
JetBlue is 100% worth more. Chastain is a B-tier celebrity actor (no shade! but a lot of folks don't know who she is), JetBlue is a major airline. the gulf of monetary worth there is, just, obscene. her net worth (IE, money + if she liquidated her assets, etc.) is estimated at $50 million.
JetBlue last year alone took in over $9 *billion* dollars, with a capital B. and their total assets are significantly more than that.
Jessica is not attacking anyone. She's complaining about paying for a service that she did not receive, which is valid.
0:41 I love the way that "influentemology" sounds like the study of influencers as if they were insects, or something...
Nah I’m Jessica. These companies will stay trying it. I remember ATT trying to say I owed them $350. I owed them $0. Over several phone calls it was down to $10. I told them I wasn’t paying anything since I owed them nothing and called it fraud. Did I have $10? Yes. But it was the principle of the thing. They repeatedly acknowledged I owed them nothing but I guess it would inconvenience them to just reverse everything. Honestly they owed me money for how much work it took to correct their mistake.
$1500 probably first class flight and they’re only giving $15 for lack of entertainment. BS. I know I would be hot if I paid that much for a flight and there was no entertainment.
I had Sprint around 2004 and every month my bill would suddenly have a charge around $7.99 or so for some BS new service I never subscribed to. Push notifications of sports scores, international data access, all stuff I had no use for and would never have subscribed to. (I'm not a sports fan and don't have a passport, for example.) It would take me multiple phone calls to get them to cancel the service and refund the charges. When I warned people about Sprint's fraudulent charges, most people would say "It's just $8, and you spent *how* long trying to get it off your bill?" I was a starving grad student, and $8 could buy a week's worth of milk, eggs, fruit, and bread in 2004.
And I didn't sign up for that $8/month service. Sprint was counting on customers deciding it wasn't worth an hour on the phone to get an $8 refund every month--which meant they were making a lot of money on hidden bill increases. Maybe my $8 isn't significant, but $8 from nearly all their existing customers (who aren't even using those services they didn't subscribe to) adds up. Especially for those who didn't even bother to unsubscribe because they assumed someone else in the family ordered it.
My drs office (yay US healthcare) tried getting me to pay for them billing wrong and said “we can set up a payment plan and then reimburse you it’s only $5” how about no? Yeah I have the $5 but I’m not letting you borrow my money so you don’t look bad to the insurance company
She's right. You're never top rich to challenge corporations
Yep! Agreed.
It’s editing but still looks unintentional?
It’s top late for me
If anything, being rich gives you more power to challenge corporations.
Why is it okay to rip off someone because of the size of their bank account? Exactly how much money can you have before you're no longer allowed to complain? Who decides what that amount is?
And a rip off is a rip off, if we are selective about fighting injustice that doesn’t help us
Me!!
Anyone with more than 10 mill is thus forth “FAIR GAME”
Go forth my Children!!
@@scanmead it's not but I don't think they really did.
@MisterBadman this unintentionally enables these airports to keep ripping EVERYONE off- but it's okay because they do it to rich people too! doesn't sound too radical when you put it like that... more like just letting these mega corporations get away with no accountability taken.. again.
I used to make 7.25 an hour and work hard all day long scrubbing toilets for that money. I now make 44 and hour and sometimes I spend money somewhat more frivolously than before and don't fight tiny economic injustices and overpricing that I see on in life but occasionally I have time and I just fight over the smallest issues like even a dollar because I know what it's worth. Most large companies are evil in how they treat people and do business.
When I got a blue check in the bad old days, my complaints were suddenly heard. I didn’t even have a big following but social media managers would see the check and think “oh, this could be a problem.” So I fully endorse people with a platform fighting these stupid, low-stakes fight on behalf of those without one.
Not gonna lie, at first glance I'd probably go "Omg you're rich why are you complaining about 15 bucks" but the truth is that she is actually completely right! And as many others have pointed out, it's GOOD that wealthy people take on fights like these as normal people usually can't. I don't think its tone deaf, it's wanting a company to be held accountable.
The fact that complete strangers feel like it’s up to them to decide what she can or cannot complain about is the wildest part of this story
@@holli3716 this is true
WILD AF! just bc she makes movies and makes more than me, she can't have an opinion? like when did this become a thing?
SHE COMES FROM A BROKE FAMILY. Lol, she has every right to complain. She earned that money; it's not like she was handed 50 million. She did great work as an actress and was compensated handsomely for it. I'm team Jessica.
Growing up poor will make you appreciate every damn penny lol
@@jennyyyy189yup
@@jennyyyy189or make you feel like YOU are special because you made it out.. Lets not forget the tons of formerly poor people who decide to jank the ladder they used to get where they are at.. Both categories exist and more people belong to the shitty one unfortunately
@@jennyyyy189right because I go back and forth with companies over a couple of dollars all the time. Yall not gonna take a singular penny out of me for something I did not receive. Idc how much it is
Even if I wasn't team Jessica, I'd at least be team F the airlines, which kind of aligns with Jessica in this case ;)
She’s rich and famous, if they can do this to her they will do worse to someone without a voice to be heard. I think she knows that and it’s why she sounded the alarm.
This is why I hate the Karen insult. I get why it started -- it's for women who insist on making people's lives miserable, even though they're clearly in the wrong. However, it's devolved into an insult for any woman who stands up for herself.
Also, it's pretty sexist. They're are plenty of men out there who are whiny, entitled brats.
it's not about the money. it's about SENDING A MESSAGE
I'm married to an attorney and he is always willing to complain or fight when a company wrongs us, because he has the capacity and interest to do so. Insurance companies, landlords, warranties, cable companies, etc. Situations where the average person (me) would find it incredibly difficult to find the will fight back, which leads to companies getting away with things they really shouldn't get away with. So I think that if you have the will, energy, money, resources, etc. to hold a company accountable, you should definitely do it, in the hopes that change is made that will benefit everyone. Even in silly situations like this.
I'm a buyer so I know the inner workings of some industries and as I learn more, I'm more willing to do the same. I used to feel like doing so was karen behavior but now?
I'll fully do it(in very nice and professional ways) because I know if it's happening to me, it's happening to people who don't know how to navigate these channels.
I agree, but it’s a luxury of time privilege to be able to fight the rip offs and it’s designed to be onerous in order to prevent the majority/underprivileged from being able to succeed in these situations. Unfortunately no individual’s successful challenge assists anyone else who suffered the same rip off.
This exactly! To me it seems clear that Jessica Chastain's motivation was probably along the lines of, "This massive corporation is undoubtedly pulling this shit with way more people than just me. They deserve to be called out, and my social media following is a lot bigger than most peoples. Ergo, I should call them out."
She just didn't count on people being dumbasses who would rather take their frustrations about capitalist injustice out on an easy target like a lone female celebrity, than engage their brains and consider the actual dynamics of the situation.
It reminds me when a prisoner had an allergy towards the prison's synthetic blankets so he asked for a cotton blanket instead. The prison refused and the prisoner filed a lawsuit against the prison. The prison spent thousands of dollars fighting the case instead of giving him the blanket.
Edit:
Extra information I got:
-He asked for the blanket FOR TEN YEARS
-It gave him itchiness
(leading to open sores, sleep deprivation, hypertension and anxiety)
and health problems (severe)
-Blankets originally wool, which he was allergic to, replaced by fiber blend blankets, which he was allergic to too.
Proof that they want to torture the prisoners 👀
I have allergies + get hives and that’s 100% torturous w out treatment 😭 I had to get IV fluids once the rash / swelling was so bad.
if it was a rich prisoner then all the envious people who are currently upset with this lady would say,
“well he deserves it. Don’t do the crime if you can’t do the time. And he’s lived in comfort so surely he can withstand a little bit of allergies. Ha-rumph!”
Because once you comply with a request you set a precedent. Now you've got 600 hundred special request per day. I don't like this type of spoon. This chair is too hard hurts my back. I can't eat regular salt I need kosher salt only. The prison soap dries my skin. Now you have to address EVERYONES petty concern because if not you're showing favoritism.
@elijaharvinger1178 An allergy is a precedent that you SHOULD comply with. You have a valid reason as to why others can not. A prison is hell. You should be entitled to certain rights.
@@elijaharvinger1178are you genuinely stupid? How is being allergic to something a petty concern? Like I said, are you just stupid?
Why are people sticking up for a company instead of the aggrieved customer?
Her bank balance is immaterial.
This is the actor/actress version of professional sports players versus teams. People root for the teams ALL the time.
Totally, like if we’re going to compare bank accounts, let’s compare Jessica’s and JetBlue’s and see who’s REALLY being stingy 👀
They are both rich and entitled....it's not one or the other. The company doesn't care about you and your problems and neither does a rich celebrity.
Her $50 million net worth is a lot closer to my $50 net worth than it is to Jet Blue's $2 Billion value, so I don't see why people are making her out to be the bad guy here. She's practically a regular person comparatively. People need to stop simping for big companies.
@@bryna7you sound bitter that you aren’t Jessica Chastain.
0:10 YES. I am an individual and they are a company whom I worked for and deserve my money.
**Pauses video at **7:07**** Actually I DO have a good airline to share. ANA! :D All Nippon Airways - the major Japanese airline! The meals eaten while coming to the States were pretty damn good for airline food, AND we got served Haagan Dazs ice cream as a free dessert! It sure beat the United Airlines food served while going to Japan.
^^^ JAPAN AIRLINES as well!!!
I took two flights to and from the US and has to say best flying experience ever! Like ANA it had great meals and haagan dazs for dessert. But on top of that, constant replenish of drinks and snacks, they provided blankets and hot towels, great movie selection! Compare that to the American Airlines flight I took right after where they served drinks like 2 times and my whole rows tvs were broken, it was bliss 😅
JAL was and is great as well.
Never fly Air Canada internationally! They will delay even outside the strike and leave you stranded and not announce the delay of 13 hours
i personally had a great experience with turkish airlines
Jet Blue charged her for a service they didn't provide. She deserved a refund, not a credit.
100%
I thought I was crazy. Happy I found this.
ah...that makes sense...i thought she had been refunded not credited...
The service was to get her from point A to point B, everything else is an extra that they offer but not essential to the core service. If there was a separate charge for the entertainment system that I'm not aware of then yes it should be an actual refund, otherwise they are just doing customer service that one small part wasn't working.
it seemed like judging by the tweet and message she made, she was not really asking for more. she just express disappointment, that was all. if she tried to make a bigger deal out of it, we would already hear that a lawsuit is on the way or that more of her "karen behavior" unearthed for people to see.
like D'Angelo said, it's hard to judge because basically we only know bits of the situation but not what fully going on in her head.
that cut article kind of felt insanely misogynistic. like. she asked for recommendations on a delivery app that wouldn't cancel orders randomly like uber eats (i've had issues with uber eats and my net worth is in the negative) and people are being super weird about a celebrity flying public. also like. what an insane take that she can't complain about shit airline service. do none of us get to complain about airline service?
The Cut was misogynistic? No way!🙄
You know if Pablo Pascal did the same thing, they would have been all for it.
@@mcwjesit’s Pedro but yeah agreed with you 😅
@@thisiskitta oops. 🙈
@@thisiskitta lowkey disagree cuz i wouldnt be surprised if the cut was also racist considering iirc their terrible coverage of the simu liu telling cultural appropriators off thing but if they arent then yeah defo
Yeah, I don't really feel that this is about the $15, but rather the quality of care.
It's like when Jenny Nicholson talked about issues she had on the Star Wars cruise. Despite the experience costing upwards of $6k, when a charge of $300(i think) was wasted, she was understandably upset and disappointed. When she tried to resolve the issue privately, nothing was done, but as soon as she tweeted about it, the Mega Corporation was suddenly very eager to help.
I also don't know much about this actress besides her name, but if she can hold a company accountable for something that would have gone overlooked had it happened to someone without Twitter followers, then she can damn well get her $15.
This whole idea that she is fighting over $15 is ridiculous. She is fighting over the fact she ONLY got $15 and she felt she was entitled to much more than $15. At first I was like "of course you deserve more than $15 for a $1,500 flight" until I realized the issue she had was literally just that the entertainment system didn't work, and that $15 refund is the cost of getting access to the entertainment system. Sorry, but you don't get an entirely free or heavily discounted flight because the in-flight entertainment wasn't working. What you get is a refund for what you paid for that service.
@@StreakyBaconMan I thought part of the problem might have been it was a $15 credit and not a refund. Aka, she doesn't actually get the money, it's basically a coupon for if she ever flies JetBlue again. She did seem to want a higher number too, and I'm not sure what an appropriate number would be, but I think it could be argued that not having in-flight entertainment probably made the flight kinda miserable and she deserves a little more than $15.
@@ellag3265 While I agree that giving airline credit is a scummy thing to do and should be illegal, that's not the fight she was picking here. Not once did she mention she was upset that it was credit with the airline, and in fact she simply asked for more credit when she talked to the customer service rep. If she wanted to go to war over the fact it wasn't $15 deposited in her bank account I'd be right behind her.
And as for the flight being miserable without in-flight entertainment - that sucks, but I don't think you should get a pay day because of it. The airline took you from A to B, that is what the $1,500 was for. The $15 was for the in-flight entertainment access, and what you should be entitled to get back if they can't provide in-flight entertainment. I can imagine if they were forced to give a huge discount on the flight due to the in-flight entertainment system not working they'd be inclined in the future to just say none of their flights guarantee access to in-flight entertainment when you buy the ticket, that way everybody knows when buying the ticket there is a chance they will have a 'miserable' flight with no entertainment and can't demand huge discounts if it's not available for any reason.
If they are treating her this way they are treating tons of other people this way. Good for her for raising her voice.
I 100% support someone fighting / calling-out a company based on principle instead of personal benefit. I'm a new fan of Jessica for this, lets go 👑👑👑
I remembered as a kid when my step dad and I were at a store ( probably Walmart), and the cashier shorted our change by a penny. My step dad had told the cahier that the change wasn't correct, and I remember asking my step dad, " What's the big deal it's just a penny?" He responded," it might just be a penny, but imagthey how much money they're making of the millions of customers who just ignore penny, " and to this day, that has stuck with me. Walmart, on average, has about 37million customers per day so if every one of those customers just decided to not bother asking for their penny, that's about 370k of extra profits that Walmart made in a day and roughly 135mil per year, by simply shorting their customers a penny. So even if my step dad or Jessica Chastain were being cheap because that amount of money is insignificant to them, it doesn't change the fact that large corporations are making millions and billions of dollars off screwing over their customers and they should be called out and challenged by their customers whenever they're doing it.
My mom was a freelance bookkeeper, I grew up helping her go through checking every line in the ledger to original docs/receipts and finding the typo that made it 1 cent off because the books wouldn't balance otherwise.
screwing over their customers is a bit of hyperbole when its just an overworked employee missing a beat. not like they are all ordered to short change every customer. pick your battles
@_e8a ok then, how often have these mega corporations given their employees raises instead of giving the CEOs large bonuses? Or how often have they provided costumers quality products instead of shortening the quality and quantity and charged more for it? Sure, they may not be deliberately shorting people's change, but it doesn't change the fact that they screw over their workers and customers.
When young my sister and I would go to the corner shop for our mum. Every time the owner would short change us 1 penny. (Sorry, I don’t have enough change).
On the day he retired and drove to his new house on the coast he was killed in a car accident ! Karma ?
@@justjane2070jesus christ
1:30 she’s not fighting the company over $15 tho? She’s fighting the company because they gave her $15 for a flight that cost $1,500
Exactly what i was thinking through this whole debacle. She's rightfully mad they gave her only 15 dollars (and credit at that) when the flight costed 1500! Tbh she probably should've gotten like 100 dollars back
this should be the top comment
I'd be pissed too if I dropped less than 2 grand and only got that much back, it sucks that people aren't putting aside that it's a rich person and more the fact that the customers in general deserved more than that since she wasn't the only one in that situation to get screwed over
But she still flew? I can understand some sort of compensation but she still completed her trip.
@@lazyperfectionist3978I disagree
Sorry but if I had to rawdog a six hour flight because the airline's services were broken, I'm airing (no pun intended) my grievances
It’s not about the money, it’s about the principle. And yes $15 isn’t much of a dent in her pocket, but for someone who can only afford a $200 or less ticket $15 is a bit of money when most people make that much an hour tbh. Does she deserve a refund? Yes like any paying customer who didn’t receive what they paid for (whether a dollar or a million) because if I wanted MY $15 back then I should get it. Period. Also we need to call out these airlines for over charging for EVERYTHING and worsening the experience.
years ago i had a flight cancelled due to some kind of outage (lots of flights were cancelled for this one airline). to be fair they did comp everyone a hotel/motel room for one night. but we all had to then pay for additional food, rebook a last minute flight with another airline (which was tricky as so many people needed to do this!), miss out on work while that was happening, pay for additional nights accommodation if you couldnt get a new flight the next day. and then it took MONTHS to get a partial refund for the cancelled flight! ridiculous.
I feel like people are taking the whole "Don't put celebs on a pedestal" thing and going too far with it to the point of dehumanizing celebs. It's so weird to watch unfold!!
This exactly.
Interesting point 🤔
As someone who can be peak petty when it comes to corporations being scammy I’m vibing with her call out. Also seeing people basically defend airlines is so weird, like their workers go on strike constantly because they’re so greedy why would defend a company that doesn’t care about anyone?!
I think the whole situation for some people reads like a scene from The White Lotus 😂😂
Look what airlines companies did when those hurricanes hit Florida, they raised prices knowing people are scarred and trying to evacuate. So greedy.
@@JamesLawner I can see that but historically Jessica has always stood up to bs & not just for herself but for others as well.
It's not about how insignificant the 15 dollars are for her as a rich actress, it's about holding someone accountable when they owe you money, no matter how much it is.
it's not even 15 dollars, it's 2970 (assuming her husband also got a 15 dollar credit)
My family has flown to Europe a few times and tickets always range about $800-1000 (sometimes way more) and typically the flights are 8 hours (2 hours less than Jessica's.) Now, you tell my 50 year old dad who is terrified of flying and spends the entire flight on that entertainment system that he paid $1000+ for a ticket and the entertainment system is broken?? oh $15 is absolutely a slap in the face and I would not stop shitting on the company.
@4:28 it turns into this cause "news outlet" take twitter followers.. no matter HOW weirds opinion serioulsy.. even "real" new outlets do it its so annoying i dont care what FurryXbottom420 thinks about the situation tbh
I found that cut one even more confusing they bascially said "you're rich so Uber eats being terrible (and significantly worse than when restaurants had there own delivery drivers) is not something you can complain about" like what, yeah tax her more, but she can be annoyed that she payed for a very overpriced service and it takes between 3 and 4 times longer than it should
right? I really didn't understand that take at all.
I *think* maybe they were trying to say that ordering from Uber Eats twice in one day is the rich person thing, but tbh I quite often make two orders because making the second one within 10 minutes saves on fees. I think I've even made three orders in a day before - the scandal! It's called being disabled and feeling too shitty to make a proper grocery order or cook food that I already have 🤷 It's absolutely not a smart financial choice for me, but sometimes I just need to eat something anyway, so it's really not anyone else's business if/when I do that. I feel like that's just as true for someone like Jessica Chastain - who tf cares how many orders she's making? Having a bad time with Uber Eats is probably one of the only things we have in common, but it still makes her seem way more normal than if she was tweeting about wanting to replace her personal chef.
I don't understand how ordering 2 ubereats in one day is a "rich people thing," considering it is a VERY good investment of your $ and time if you do not have any ways of transportation or $ to go grocery shopping. As a poor disabled person, I rely on Uber's products to get around and get food
The journalist seems so out of touch
It takes longer bc of exploitation fyi. I appreciate arguments from that angle. Just hope she tips well
@@beamshark Uber eats is never a good use of your money what the fuck lmao. go get some frozen meals at the grocery store
It’s not about the money. Nobody wants bad service and to feel ripped off 🤷♂️
One time I flew First-Class with Emirates from Kuwait to Dubai and they did not serve any food at all! And not only that, but they purposefully flew through clouds to generate turbulence so that would be their "excuse" to not serve any food. My family and I received no compensation for this "error", but unfortunately, we didn't complain about this, because I assumed that the airline would've automatically done something (I would learn about these so-called "food vouchers" that could be used at the airport when we were passing by this one restaurant as we left the plane, and that shit made me mad, because I was starving and the airline screwed up and provided no compensation).
Now my theory as to why they didn't serve the food was either,
1. They didn't bring any food (maybe they forgot to bring it or the food wasn't ready on time to bring it over).
2. The food was spoiled so they couldn't serve it (hence why they staged the turbulence).
@@JamesLawner Yeah. If companies are incompetent at their service, then the customer has the right to complain. Why should we pay premium for bad service? 🤔
As a German: yes I would fight a company for 15$. Especially if the company was even more rich than me. Also those are my 15$ if they need them that desperately, they can ask.
Edit: after watching some more, I suppose it's more than 15$? Nevertheless I would complain until I get my money.
Exactly, it's on principle at that point, if I have to fight for $15 imagine how much more money they're scamming out of other people.
@@jon8234 touché
Wir sind Weltmeister im Beschweren. 😂
Sie hat völlig Recht!
She’s literally right tho? 1500 fricken dollars and they don’t commit to their “amenities” and maybe that would have had you choose another place. To only get 15 bucks back??? Bc I’ll bet by ass they upcharge tickets by at least 100 for that “entertainment”
Completely with her on this. And so glad this issue gained visibility due to her being an A-list celebrity. An everyday person would not be able to fight those scamming companies and corporations, but someone like her can. Which helps us set a precedent of "no, actually, this is not okay and we will not tolerate that any longer".
She deserves at least partial refund of those $1,500 she paid. Not a $15 coupon.
Girl get your $15. Don't play in my face or play with my money
You're part of the problem.
@@carlospandette8001 explain how?! no matter how much money you have, stand on principle. dont play in my face, esp about my hard earned money. these airlines fuck ppl over all the time and im glad someone with her type of platform and fame, is calling them out. not everyone is able to do that. i've literally been in Jessica's same situation where I took the flight from HELL & was refused my money or some sort of compensation when the issue wasn't even my fault to begin with. come on now....
@@carlospandette8001you’ve lost your mind if you think I’m going to let a man named CARLOS SPANDETTE tell ME I’m a part of the problem..
She got the 15 though. She was not happy with just 15 which just raises the question of what did she want. Like if she expected the full 1500 back that's crazy.
@@AbigailAutumn if I paid $1,500 for a flight and a rich ass airline has the NERVE to spit in my face & tell me to take $15 & be grateful, I wouldn’t fuck with that either. Legit, what’s up with yall? That’s why these companies continue doing what they’re doing to ppl, smh….
She never said she wanted a full refund & I wouldn’t want that either but paying $1,500 & getting a $15 “credit” is crazy
As many have pointed out, a wealthy famous person has the time, resources and influence to get real eyes and pressure on issues that affect us, the less well-off people.
Honestly, sometimes it’s not about the money, but about the principle. That’s how I see this situation
I'm not a T swift fan, but this vaguely reminds me of her counter suing that guy who groped her for $1. It wasn't about the money, it was about the principle.
I don't care how much money someone makes. Airlines are notoriously predatory, but even if it wasn't about an airline, any company being predatory and not taking customer satisfaction seriously shouldn't be allowed to get away with it. It's less about the amount and more about the principle of the situation. People criticizing her are the ones that are missing the point.
It's kinda disingenuous that all the headlines are saying she's "mad over 15 dollars" when in fact her whole point is that 15 dollars is *not* enough retribution for the missing entertainment in a flight that cost 100x that. She even points that ratio out in her original complaint.
I wish Jessica Chastain had essentially handled it by publicly going "if this is how annoying and unsatisfying this was for ME, I can't even imagine how it was for someone who paid like 25% of their annual income to fly/someone sitting in Economy" or whatever.
That said, I'll (almost) always side with an individual human over a corporation, even if that human is a millionaire.
nah youre being nitpicky bc she didn’t do it in the exact perfect way you describe in your mind 😅
@@samaraisnt theyre saying that wouldve been better for jessica to say, they dont even disagree w her dawg....
@@retro_aqua_ I disagree that that would have been better for her to say, she'd come off pandery.
lets not forget that JetBlue is a billion dollar company. a $15 credit is a slap in the face no matter who you are and how much you paid.
I like this uno reverse card!
People complained about Jessica, because "she's too rich" and "she shouldn't make a big deal out of it".
Why not complain about JetBlue (a billion dollar company), that can easily compensate people when they deliver them poor service?
Why is it not ok for a millionaire to complain, but it's ok for a billionaire (company) to sweep the problem under the rug and not feel accountable for the lackluster service they provide?
If they are doing it to her, they are doing it to everyone 💁♀️. I say RAGE!!!
Exactly! They even said that in the private message convo - they gave everyone a “flight credit” instead of a refund for that service they paid for and didn’t receive! IMO that is a form of theft.
They did it to me! Canceled my flight the morning of with no substitute and refused to refund me. Not even a flight credit! Had to file a complaint against JetBlue with the fucking FAA for them to finally pay me back.
I don't care how much money you have if a company is cheating you then fight.
11:50 She posted a comment because she was annoyed a lot of us do that. She has every right to complain. Why should she brush it off because she has money. Now, if she had been given a free flight and was complaining... That would be different.
If a solution for a complaint on a 1,500 dollars flight was 15 dollars in flight credit for a CELEBRITY, I can’t imagine how this company treats common folk.
Here in Brazil my mom had TERRIBLE and straight up illegal mismanagement by one flight company called Azul. She contacted the company in every possible way, but still nothing was done. Now she has to solve things in court. My mom was capable of taking things to court, but imagine being someone without time or money for that. I appreciate celebrities calling out big companies, and wish it became more common.
Her being able to afford it doesn't mean that companies shouldn't be held accountable. I feel like people deserve some kind of extra compensation for having to sit through a 6 hour flight without the entertainment you were expecting. Wal-Mart gave me $25 because a weirdo in the tire department lied and said my tire that I needed repaired was discontinued. I wasn't even paying for anything. Just getting a tire fixed and I had to drive farther away than I should have. If Wal-Mart can compensate people without even having to ask, Jet Blue can do better than $15 when she paid $1,500 for her ticket.
Accountability isn't discriminatory
THIS!
100% agree
I like that she called them out. A 15 dollar credit is bs when you paid 1500 dollars for the flight. It's not a rich person problem. It is a problem we all deal with. Being screwed by a major company and them offering some BS or nothing when they mess up.
I'd agree if they'd like cancelled her flight, or had her sit in economy when she paid for business or first class tickets or even was treated poorly by the airline staff during the flight. In reality the only problem she had was that the in-flight entertainment wasn't working. That is why they gave her a $15 refund - it was how much she paid to access the in-flight entertainment. So essentially she got a $15 refund for a $15 service she paid for and did not receive. Seems perfectly reasonable to me.
The only caveat I'd make is that giving credit for the airline instead of a refund shouldn't be allowed - if I paid $15 for in-flight entertainment and didn't get it, I want $15 transferred into my bank account. If she was arguing about THAT I'd be fully on her side - but clearly she would be more than happy with flight credit given her conversation with the JetBlue employee, the only issue was she thought it wasn't enough credit.
@StreakyBaconMan in your rush to bootlick a corporation, you forgot that both her and her husband were on that flight so if it really was a "15 dollar service" she needed at least 30 dollars back because both of their tvs weren't working.
@@ChocolatexCherries3 Unnecessarily rude reply just because I made an argument you disagree with if I am honest. No clue why you'd assume that she paid for her husbands ticket - at no point did she say anything that would indicate that was the case and she certainly wasn't asking for merely another $15 on top of the $15 she was already getting - she was wanting a hefty discount on the entire ticket because the TV didn't work which is unreasonable in my opinion. I also said I think it's unreasonable for the airline to give credit instead of an actual refund - but I guess you missed that part in your rush to accuse me of 'bootlicking a corporation' as you so kindly put it.
@StreakyBaconMan "at no point" it's literally in the DMs she shared online,.keep trying to sound smart, you're failing spectacularly.
@@ChocolatexCherries3 The DMs she shared online make it clear that her AND her husband paid $1,500 EACH and the airline employee made it clear that they were given $15 EACH because the in flight entertainment wasn't working.
Care to tell me exactly which part of the DMs she shared online that you think show she paid for her husbands ticket, and that between those two tickets she was only given $15 back out of the $30 she paid for the in flight entertainment like you said before? Because as far as I can see that literally doesn't exist.
It doesn't matter how much money she makes, companies need to be held accountable.
I have utmost respect for Jessica. Everyone's allowed to complain, especially when it's against a massive corporation that we can safely assume prioritizes its bottom line over all else. Sure, it's silly and maybe she's being petty, but I'm so SICK of people wanting someone's career to end when they don't like or agree with that person or a thing they did. It's so weird and it's what I think of when I hear "chronically online." Also, I'm so glad you pointed out the fallacy of "why is she flying commercial" when people also make such a fuss (rightfully so) about people flying private. We should be glad she chooses commercial, and should expect others to do the same. Private jets are kind of ridiculous.
can confirm that $1500 for an economy flight is possible! i fly between england and america 2x a year and get the cheapest flight each time, and i’m lucky to snag one that’s sub-$1300
Flying from America to the Philippines is also about that much, and that’s if you’re lucky enough to not need a flight to a major international airport.
If I had a big enough problem on a flight like that, and they only gave me 15 dollars? I’d be pretty pissed off too.
It was 1k for a round trip within Canada with the cheapest seat with air Canada. Do getting a nicer seat at 1500 seems totally normal
Yes, me too
Waiting an extra hour for food past the delivery window and then having an order cancelled after another hour of waiting is a rich lady complaint? Looks like in the not so distant future I'm also going to list my NYC apartment for $7.45 million.
Ya, I would much rather all celebrities post petty grievances like this because it's way more likely the company will respond to them than to me
This literally happened to me over the summer, actually. I waited an hour, didn’t get my food, order was reassigned twice, then randomly cancelled. And I don’t even make 30k right now.
@@iGotBulletproof-InsomniaMine wasn't even cancelled. The restaurant closed before they got a driver, so I had to reach out to Uber to refund my money and pay a credit me for their incompetence. I should not have had to reach out to Uber for a refund, it should have been automatic.
As soon as he said the company in question was JetBlue, I immediately took her side and don't even need to watch the rest of this video
😂😂
Same here! JetBlue did my mom dirty like 6 years ago and I hated that for her
If i had millions in by bank, I'd ABSOLUTELY sue a company that tries to screw over their customers
My immediate thought is no one pays attention to a nobody but if a celebrity tells someone they should do better people will actually do something
Yeah she's rich but Jetblue is richer. I wouldn't complain because either way it doesn't fix the problem for me, but I like that she's complained because maybe there'll be less of a chance of it happening again in the future.
Also a long flight with no inflight entertainment sounds like hell.
To answer your question at about 0:25, if i were a millionaire it would depend on what happened, if it's random chance i would probably shrug it off, but if this company is regularly scamming people then i might fight it to bring it to light and stop the corporation from scamming others.
Also, the thing about law is that cases add to the body of knowledge. For example, because a company (can't remember if it was Sony or Nintendo) lost an emulation lawsuit back in the 1990s, it meant that people could quickly refer to a case to fight off claims that specifically went against emulation (which is not what Nintendo did to go after Yuzu) -- by that case being lost, emulation went from being extra-legal to legal. So if a case was worth more to me because the legal precedent it could set is something I think is important, the case could award literally $1 in damages, I'm fighting it, especially because by beause if I'm wealthy, it means I'm in the best position to fight that battle.
@@johnsober exactly
Yeah love this awnser because the way he framed that question was weird, like I would sue the heck out of someone for 15$ if i was a millionaire, especially in the case it brought publicity to a dirty business practice.
I like this answer the best.
Weird story, Jessica chastain’s younger sister who unfortunately unalived herself was really good friends with my sister. And she definitely doesn’t come from money or anything like that. She may be rich now, but she comes from a pretty rough background. My sister got into drugs I believe with her sister. And her parents I don’t think were the best. I know that my mom said that her parents took my sister to concerts that were not appropriate for kids and didn’t tell my mom. I think that she is pretty humble likely due to her upbringing
I write as a hobby, and usually I have to listen to music that fits the mood but your videos are so helpful as background noise. Your voice is so nice, and the topics are interesting but I’m still able to focus. Much love from a long time viewer! (I’ve been a fan since your art vids haha)
"Stop acting like a princess!"
"Why is she flying on a _commercial_ airline?"
I’ve been engaged in email-based combat with an airline over flight compensation for me and my friend (which we are legally entitled to) for like six months. It’s a huge pain and they make it as difficult as possible on purpose. If someone with more power than me decides it’s not fair and wants to complain, I’m sure as hell not gonna stop them
6 hours is ought to be a national flight, NYC to LA probably, the price makes sense, but she didn't shit on service worker, a rider or a mom and pops shop, why would anyone withenight for jetblue or ubereats?
A successful actor is a very privileged type of wage worker, but she still is a wage worker, those are multinational companies, and just because they're not invited at Met doesn't mean they aren't 1 billion time more powerful than her.
my ex bosses bounced a $40. they owed me that for my labor and made me fight for it. i earned it. its owed
Dependent upon the state, they legally have to pay you within a certain time frame for wages earned (generally it's within one pay period's time). Otherwise it's considered wage theft and they are breaking the law. If they filed for bankruptcy, sold, liquidated, or moved the company to another state, the timeframe may change (again still dependent on the state), but they still legally have to pay you. Hope you reported them or filed a complaint with your state's labor/employment department and/or got your money.
-signed, your friendly payroll professional
I met her on set of George and Tammy, she was so sweet.
if i had the money, i would be the pettiest against big companies that usually screw over normal people knowing they can't really fight back. it's not about the money, it's about sending a m... no, not even about that. it's about having them fight somebody their size for once. and pettiness.
Okay but I definitely appreciate her calling out UberEats, though. Because that’s a problem that seriously affects the every day lives of most people, something that’s a frequent issue, and something that most people would never get the voice to call out. Especially since Jessica Chastain has the ability to hire a personal chauffeur to pick up food anywhere for her, but she still uses UberEats. I hope she tips excessively well.
On the one hand, I wish people with influence would use that power to complain about something like companies price gouging during natural disasters. On the other hand, if you read even the first paragraph of Jessica Chastain's biography on Wikipedia then it becomes pretty clear she probably had to fight to get even the bare minimum of what she deserves for a while. I don't necessarily blame anyone for demanding respect, so long as they aren't aiming their aggravation at innocent service workers.
She is wealthy and privileged, but a corporate entity is not the victim in things like this.
Screw corporations. Always be cruel to systems but kind to people.
@karinalumen9722 yeah, it's a 2.67 billion dollar corporation.
Go after them.
I remember hearing way back when she filmed Zero Dark Thirty there was a "backlash" when she cried on set after filming a torture scene because the real world implications of it rocked her a bit. The response was basically "suck it up you actor, no one cares about your liberal feelings." Apparently some things never change, because as far as I can tell, Jessica is just a normal, well meaning person, who just happens to be an amazing actor. So it's a little annoying that when she rightfully complains about not receiving a service she *paid* for on a *commercial* flight, she still gets the same "pipe down, rich lady.... isn't your apartment worth a few bucks!"
Honestly, I'm all for celebrities complaining about petty shit. Big companies are more likely to listen to those types of people, after all. Makes it more likely that better service/products will trickle down to the rest of us.
16:34 I think this is the part that resonates with me the most. But like D'Angelo, I wouldn't call it being treated badly, per se.
I think I'd describe that argument more like, "you can afford to let major corporations give you subpar service."
Because where do we draw the line? Where's the threshold of fame and wealth where if you cross it, you can't complain about a thing and have it be socially acceptable? Whereas someone who hasn't crossed that line still can?
if I were that rich that’s what I’d use my money on, suing plane companies
Just because she's rich doesn't mean she should be scammed
I would absolutely fight a company over $15 if I knew I was in the right. Nobody gets to tell me how much my hard earned money is worth.
This is not over $15. It’s over $1500, and that’s a lot of money.
Imagine the following scenario: you're at a gas station and want to buy some snacks or a drink from a vending machine. The snack/drink costs $5, but all you have is a twenty dollar bill. So you out that bill into the machine, it spits out the product you paid for, but also keeps the change. That machine just stole $15 from you - does it matter if you're rich or poor?
I don't think so. Nobody should be expected to endure being robbed by a machine - and a company / corporation is just that: a machine that's designed to make money for its owners.
Great analogy I agree!
And the vending machine company goes "Sorry about that, here is CREDIT for the $15"... But you don't want to spend $15 more on the vending machine....
No, it'd be like going to a restaurant and ordering a big meal that comes out to almost $120 with a side of garlic bread that costs $1.20, but later the waiter comes out and says "sorry but we've run out of garlic bread". Then the customer gets outraged and says "I paid $120 for this meal, and you're giving me $1.20 back?? This is outrageous! My entire meal should be heavily discounted or free because you ran out of garlic bread".
While I hate the whole airline credit thing they do and think it should be illegal to not offer a legit refund in these situations, asking for your entire $1,500 flight to be heavily discounted or free because the inflight entertainment system you paid $15 for didn't work is completely unreasonable. Has nothing to do with her level of wealth in my view, if you're poor and kicked up the same fuss I'd have the exact same arguments against you.
@@StreakyBaconMan No, I don't think you can equate garlic bread to entertainment. Garlic bread is eaten quickly and is then gone, while entertainment would have lasted the whole 6-hour flight. The issue is more a question of comfort. So maybe a better analogy is if the chair was broken at your dinner and you have to stand for the whole meal. And instead of any refund, they give you a $10 gift certificate to their restaurant (forcing you to spend more money with them.)
Replying bc this is a good analogy
"isn't money kinf of beneath you"
She said: "IT'S THE PRINCIPLE"
I always get her confused with Bryce Dallas Howard
SAME😅
there’s a song about that
Honestly I saw the thumbnail and thought that was JK Rowling for like a hot second 💀
I heard who this video was about and I got her and Bryce confused with who they played in The Help LMAO
@@aliyah1164 no lie I feel so bad when I confuse them because I loved Jessica’s character in The Help so much 😭
Just because she’s rich, doesn’t mean she isn’t practical. Hell, she probably has an assistant who can call JetBlue for her! Get your money sis
My mom is this person, who will @ large companies to get them to do something about bad customer service or issues that are happening in general. Like some people think that it’s not good that she inconveniences herself to make companies more aware of issues.
But she very often gets results. Refund for a fund and roses concert where they genuinely messed up the sound in the studio and people sitting were affected. The people who. Complained got free tickets to another show. The people who didn’t never heard about it.
It’s about proving a point and standing on the principles of “you should get what you pay for”
As long as you aren’t horrible to staff who have absolutely no control over these things I think it’s good to raise issues like this