SunPower EquinoxTM provides homeowners with consumption monitoring capabilities, which require additional installation. Check out our Pro Tips on an easier installation experience.
If the AC current is constantly alternating back and forth equally through the black and white wires on the CT (both ends of it's coil), how does it know if it's facing up or down? Shouldn't it give the same measurement in both directions?
Mine was Installed backwards by the dealer and was showing opposite data... they fixed it after 4 mos of troubleshooting. had to come back and do some other work and my home shows no usage/consumption on the sunpower app. Not happy I have had to spend soo much time dealing with constant calls to sunpower support only to have a different issue everytime the installer company.. HELP PLEASE
I’m showing 44kw home usage and 7kw solar. No way am I using 44 kw every time I check the app. Would the CTs installed wrong be the reason this is incorrect?
My system got installed recently and I got the same excuse that CTs are not compatible with my main panel and I need to upgrade my main panel. After watching this video I feel that is an excuse
@@niroopradhakrishnan6475 yeah I bought off eBay and did it myself. It wasn’t hard but SunPower or a dealer needs to enable it once the hardware is installed
@@benpepa Install looks super easy. How difficult was the feature enabling process? My system reports production now. Any particular syntax that will make the request easier?
If the AC current is constantly alternating back and forth equally through the black and white wires on the CT (both ends of it's coil), how does it know if it's facing up or down? Shouldn't it give the same measurement in both directions?
Idk but they definitely know
Mine was Installed backwards by the dealer and was showing opposite data... they fixed it after 4 mos of troubleshooting. had to come back and do some other work and my home shows no usage/consumption on the sunpower app. Not happy I have had to spend soo much time dealing with constant calls to sunpower support only to have a different issue everytime the installer company.. HELP PLEASE
My apologies we have not met your expectations. Please provide us your contact information so we can assist you.
I’m showing 44kw home usage and 7kw solar. No way am I using 44 kw every time I check the app. Would the CTs installed wrong be the reason this is incorrect?
Please send us an email to mysunpower@sunpowercorp.com so that our team can check your monitoring system.
our sunpower installer installed our cts incorrectly and we have like 10 cases with sunpower, but nothign has been done yet.
Can you provide us with your case number? We`ll follow up with the appropriate team.
I had the same issue. The installer totally had no idea about how CT works. They just clamped the sensors regardless of the actual setup or readings😡
This guy should be an actor in west world lol;)
CT Installation time is only 14 mins?
Installation time really varies depending on the skill level of the technician and system requirements.
11:02 11:59
Dirty gloves will make it more credible.
Too bad your dealers are busy making excuses why these CTs don’t fit and sell them on eBay for $40 pop
My system got installed recently and I got the same excuse that CTs are not compatible with my main panel and I need to upgrade my main panel. After watching this video I feel that is an excuse
@@niroopradhakrishnan6475 yeah I bought off eBay and did it myself. It wasn’t hard but SunPower or a dealer needs to enable it once the hardware is installed
@@benpepa Install looks super easy. How difficult was the feature enabling process? My system reports production now. Any particular syntax that will make the request easier?
Stay away form Sunpower!!!!!!! if your system goes down there is no customer service!!!
You can call our customer service line at 1 800 786 7693 or send us an email to customersuccess@sunpowercorp,com