DAVE: a 12x12x12 box, that is the inside dimensions, most people ship those as 13x13x13 but I ship as 13x12x12 because the height with the flaps is the measurement most over 12” the other sides are close. The package will be oversized if you do not cut it down a little. You are lucky that you are just now getting these charges because USPS can be even worse, if over the increment at all they expect you to round up.
Also alot of boxes are longer on the height anyways. I have had boxes that are .5 to 1 inch long than stated height. Supply Hut boxes though are actually a-lot closer to true to size, fyi
I just started watching the video but boxes are measured based on the inside dimensions. a 12 x 12 x 12 box is that measurement on the inside but when you count for the thickness of the box that’s when the extra inch or so comes in to play. It wouldn’t be an issue if that extra inch didn’t put the package over one cubic foot, but it does
But how do they estimate an extra $5 for the inch you were off? I'm assuming they are not taking into account the eBay discount, but that still seems unreasonably steep?
After you fold the end flaps over each other and measure to the highest point of the box (might be towards the middle) it is over 12.5 inches which rounds up to 13". This happened to me as well so I am looking to buy 12x12x10 with the 10 being on the height when I restock next time.
If it measures a fraction of an inch over 12” they will say it is 13” same problem happens on 48” long boxes they make them 49”. I think they are giving bonuses to the drivers who are catching these slight errors because it is happening a lot lately
Exactly this. Most boxes I have, after you tape them and package, at least one side is almost always a fraction over the "advertised" box size. You need to go up one inch on that dimension.
It goes deeper than that. It's the manufacturers of the boxes that I think are getting the kickback and if you call the box manufacturer, they will tell you that the dimensions are the interior dimensions, and they won't make a box for retailers that is literally 12x12x12 which would actually be helpful to you to save money on shipping.
Love your channel!! UPS employee told me if the measurement is a tiny bit over the number (like your 12x12x12) they will charge you the next highest number. I know it is crazy but that is what I was told. Thanks for sharing your channel!!
12 x 12 x 12 is the interior dimension of the box. When sealed, especially if you are stuffing something in and taping it down, it will sometimes be over 12” on one side and that fraction will be calculated to the next inch. I try to max out using 11” cubed boxes or cut 12x12x12 down at least an inch on one side.
The hurricane hit me as well and ended up with no electricity 😒. I had to let my Posh buyers know I would be shipping as soon as I got my electricity. All of them understood just fine.
You cannot go by what is printed on the box. You need to measure the box constructed and full. If any dimension is a fraction over it rounds up to the next inch.
Oh--NI-da. Long "i" in the word. Also, anyone who lives in a hurricane zone should consider owning a generator. One more thing: I like that you took a little time to answer comments in this episode,. You should incorporate this into more videos.
Here’s a tip with UPS. Whatever your box size, you need to increase the dimensions of one side by 1”. We get these cost adjustments all the time at work when we don’t do that. They say that the box is bowing out on the sides increasing the dimensions.
Hi Dave 😎 I liked you reading and responding to our comments!! When you get back from your travels, BEFORE you go buy more stuff do the reorganization of your storage unit. If you want to do it right, reserve the whole day, empty out everything into piles of “donate”, “repair/test”, “toys”, “electronics” etc, and then you bring them back in where they make sense to you! ☺️
I love this type of video. I primarily watch you because of your great personality and honest content. To the commenter who had to cancel 28 orders. There is a way to change your settings to give you the ability to generate QR codes AND allows you to print labels at the same time. You could also fix through the problem through eBay by canceling the labels already purchased, and changing it to QR code then repurchase each. It would be a pain in the tookis but it would potentially solve the problem. Hopefully this helps if it ever happens again.
I have had some of my boxes be very sloppily made and had to increase the measurement because it said 6 x 6 x 4 on the box but one of the dimensions were slightly off because it was glued together a little bit sloppily so basically I have to measure all the dimensions across both directions the height everything because sometimes they don’t cut them or glue them together correctly and it just needs that quarter inch or less to mess you up. I also took all my packages to the counter and have them scanned by hand with me in front of them so if there’s any questions they could tell me. I’ve never had an issue with a package ,and being charged more. I only ship USPS as well. I don’t very often mail something big. So I will definitely pay extra attention if I mail with UPS
Hey Dave I stopped shipping with UPS and Fed Ex Because I got and email like yours and they Charged me and additional $40.00 . I am like you I am very picky about my Measurements And I always round up. They explained to me that If the box Feels too heavy for the size of box that it is. They will charge an Additional amount based on Dimensional weight not the size.of the box. Which is ridiculous. I dont use them anymore. I paid $12 for the label and they charged another$40. So $52 for a label. That should be illegal
you so surprised me this morning. All the years you have been doing this and no one told you the box size printed on the box is the inside dimensions - not the outer dimension. So the 12x12x12 can have one or two sides that come in just a fraction over 12 inches making it 13 inches. This becomes an big issue because it makes it over a cubic foot in size and therefore a major price change. Not so much with smaller boxes. The way to get past this is to always push or cut down the top flap of a 12x12x12 so you can safely call it a 12x12x12 and avoid the adjustment. Annoying but necessary.
UPS does this. I use to use them for another company I own. They would always add an inch on each measurement to upcharge it. They would tell me if it is 1 mm over an inch you round up to the next inch. I have never had this issue with Fed Ex.
I've had fed ex charge me $88 twice for two different items I dropped off. Somehow they were 5lbs heavier than the label. Except they claimed both packages the exact same weight. But they were completely different items. Once ebay say that they refunded me the difference. Really need to watch every charge from ebay.
@@meticulouselectronics Oh I agree. I have a rep now for my other company and they help me with anything from ebay also. Sometimes it is cheaper for me to send out a package through my other account also. It is weird
Yeah. They get me too. They electronically re-measure along the route after squishing the boxes a bit. The squish reduces one dimension by a little and adds to another. They cost me about $100 this month.
Dave Dave Dave… it’s “Oh-neye- dah” 😝. And I’ve received those notices of shipping charges but mine were USPS. One literally said “shipped ground advantage instead of ground advantage” for the reason. Huh?? 😂
I have had a few of those adjustments and I know my dimensions were correct. I even take into account if a box is slightly bulging in the box middle because of cushioning which I was told once was the "issue". Perhaps now we have to do added unnecessary work and take photos of us measuring the packages. Where do the rip-offs stop? I am not sure where the discrepencies are truly coming from, and I think that's what needs to be determined first before any possible recourse, if any.
remember what most boxes state on the outside are really the inside dimensions!! this is why its a MUST that you weight and MEASURE ALL SIDES on every package you send out so FACT most of the time the length is always the same so if it said length is 12 inches that is probably right now the ones that normal are not exactly 12 inches are the width and height usually either both are off by 1/4 or 1/2 of an inch which means you have to ROUND UP ALWAYS no matter if its USPS UPS FEDEX DHL they all require you to ROUND THE MEASUREMENT UP period no if ands or buts about it. this probably where they are getting you so if its 12 and 1/4 inch its 13 inches if its 12 1/2 inches its 13 inches any thing over 12 inches you round to 13 period then you will never have this issue again YEP i probably comes up MORE that you have to pay for postage at the time you print your label BUT then you save yourself these SURPRISES surcharges for not putting in the correct measurements. SO now we see that being off less the an inch how much $ it means 1 inch off can mean $8 $10 $15 even sometimes $20 in additional postage Lesson of today BE ACCURATE Joe the Crazy New York Taxi Driver had the same issue with USPS he did a video on this and could not believe that 1 inch off could mean an additional $9 in shipping charges I was LIKE YEP and told him that is why you must be EXACT in your measures and ALWAYS ALWAYS ROUND UP to the next INCH! never ever ROUND DOWN PERIOD! btw his issue was with a 12 x 12 x 12 box again LESSON For today class JUST because a box is Marked Cubed DOES NOT MEAN It CUBED
This! The dimensions on the box are INTERIOR. The outside and what matters will be slightly bigger hence you need to round up. I always err on the side of caution on dimensions.
@@shrks1fan 100% Joe the crazy new York taxi driver had the same issue with the same box a 12 x 12 x 12 box but it was with USPS they charged him an additional $9 for being off by one inch it was the same thing the USPS claimed it was 12x12x13 Not 12x12x12.
I get these from eBay once ever so often ...this last one I did put a weight in wrong and was charged more than I should have been because I messed up....they reimbursed my overage. That was a refreshing change!
Most of my boxes are close to an inch taller that the marked size on the box. So if the box is marked 7x7x7 I enter it as 7x7x8 and so on. If there's actually an issue with an unwarranted upcharge on UPS you have no recourse through eBay like you do with USPS which is why I use PirateShip for my UPS labels...they offer you a way to dispute UPS upcharges. At least that's been my experience. I think UPS banks on us not physically measuring our boxes and that's how they can undercut USPS prices...all those upcharges add up a lot.
I just recently sent a package from UPS for the first time and took it to the store on Friday. I looked at the weight, and they weighed it at 8lbs 8oz, I had weighed it at home and it was 6lbs. I never have my weights that off at USPS. I am really upset that I am going to get a huge upcharge when they adjust it. I made a comment to them and said I have had a difference in ounces, but never had my weight be off by lbs. They didn't care. It was a big item, that's why I went with UPS. Now I am really worried just in general because I have seen other stories by other content creators getting charged $35 more for an adjustment. I only have 2 other items listed that are UPS, and it's because of their size I was planning on using Pirate Ship for them because the pricing was more reasonable but I am going to use a different UPS location because their scale is wrong and they didn't care.
The same thing happened to me with usps. Fact is my 12x12x12 boxes were actually a smidge larger. USPS pays no attention to what is written on the box... I think that makes it MORE likely the box will be measured. Now I eliminate an inch from the top and haven't had a problem.
This is the reason I don't use UPS for eBay related sales, they will charge you for differences sometimes right away but I've had in the past them take weeks then I get a random charge from them. Even using pirate ship to get a UPS label if it's wrong they will charge you the difference. BUT on pirate ship you can dispute it, this has worked for me when earlier this year I shipped back 3 40lbs boxes and they charged me and additional $40 per box after the fact. I disputed it and they refunded me everything they overcharged. Within the past few months I shipped back 3 30-50lbs boxes from Indy and they only charged me $13 total for the differences, which I expected since I underestimated slightly but it wasn't an outrageous charge and I was ok with it.
Same thing is happening to me. They tried to say a 48 lb box was 114 lb. I wouldnt have been able to carry it ! Charged me $86 extra dollars. Dont bother calling ups. ebay has to contact ups because of info ups needs.
Hello Dave the reason you are getting the shipping charges saying it is a higher price is because the dimensions printed on the box is the inside dimensions. You have to measure on the outside and you will notice that is why they are saying you owe them more shipping.
Dave, Amazon sells ceiling storage for the garage all different sizes and prices. Yes!! Please keep going with your organizing in the storage unit, I’m the one that’s gets excited when the garbage truck picks up my garbage! 😂😉
In regards to the viewer who had a power outage, if it didn't effect the whole town and if you have a CVS, You can print labels at a CVS , you just print it as a document. If you download the app you can do it all from your phone and go pick them up the same day. It's not ideal but it is another option.
Double check the items specifics in your drafts before making them go live. Whenever I create draft such as sealed item, it will change the artist to Seal, and other weird item specific changes. These changes happen after I save the draft.
I am right there with you Dave!! This has been happening to me with Etsy and USPS. USPS has been claiming that I am using a Flat Rate Priority Envelope/Box...I use teal bubble mailers! I never use the flat rate envelopes! It is a price adjustment of over $5 per package. It takes so long to get your money back from USPS. I have gotten every penny back from USPS but the time it has taken me to get the money back is ridiculous! So I am not sure this is just a UPS issue! Go get 'em Dave!!
I had that problem a few months ago with FEDEX and UPS, what I’m doing now is adding one inch per side to the actual size of the box AND adding several pounds to the weight, THIS increase just a little bit the shipping price but at least I’m not been hit by those charges, actually now I’m getting refunds. Some people tell me USPS BUT FEDEX and UPS are way more cheaper than USPS for medium/big size boxes
Sometimes UPS uses the measurements written on the boxes, which is ridiculous. Shipped a pair of boots and was overcharged egregiously, they went by the measurements written on the box instead of the actual measurements on the cut down box… it’s a money grab and I rarely use UPS anymore because of it. I fought it and they said they won’t change it because they trust their employee over their customer…
Let me just share one for you- I had a sweater that was returned not once, but twice, and then sold a third time. Obviously on the first 2 sales the package had gone through the USPS a total of 4 times. Each of those times the weight was 8 oz. Well, the sweater gained weight on the last passage through all the way up to 12 oz which cost an extra $1 and some change. Five times the exact same packing and exact same sweater- yet on the 5th time, they notified me all of a sudden it was heavier. I think it is all a bunch of bull. BTW- the sweater didn’t come back the last time. The last buyer kept it. 🎉. I think they are randomly pulling packages and saying “oh, let’s add some weight or dimension to this one.” Yeap.
For the guy who cancelled his orders. He could ship from the post office, pay the higher USPS price or order QR codes from ebay that are printed off at the Post Office. Better than cancelling that many orders. Plus ebay should forgive that due to hurricane emergency.
If you're coming up here to NY, remember it's pronounced "Oh-Nye-Da". Same as the native tribe from the same area here. Also I think someone mentioned most box sizes labeled are the inside dimensions. I just measure everything and round up of course; and really haven't had any issues.
Same on the overcharge for shipping. I had never had one before. July 4th they said a package was bigger and weighed more. I had a receipt for the post office and I have a picture of the box. But I emailed all the info to the place it said in the email and still haven't got a response, I plan to call today. Its now the 22nd. I heard that the carriers get a reward for finding these " mistakes " but I could be wrong.
I live in Houston Texas area you just had to call ebay and tell them. That you was hit by the hurricane and they are suppose to waive the late shipments on your account. And message the customers and tell them what is going on. No one had power 2 hours north of me or south. And with no power there is no gas. So you can't drive around looking. Plus phone lines were down so you couldn't call anybody and ask if they were open. Power was out for a week and more people died from the heat then the hurricane.
Bring it to a UPS Store and let them measure it in front of you, confirming it's indeed 12x12x12 and then you have it in writing. You won't get the discounted rate, but you also won't get any surprises.
Hey Dave, just so you know, you don't have to have a printer to ship ebay items. eBay will send you a UPC code in an email (you must select this option on the printing page) and you show the UPC code to the Post Office employee who will scan it and print out a label for you. Too bad that guy cancelled his orders. My sales are slow... hope you keep killing it! Cindy
Canceling 28 orders is the absolute worst way to handle that. If you couldn't figure out any of the good options, you should've at least wait for power and let the shipments be late. Simple note of hurricane beryl made your package late. Thank you for your order. That would diminish the potential negative feedback for lateness. But yea way too many good options should've been chosen before that.
They might be getting you on dimensional weight. For example, if you have a 12X12X12 package with a 6 pound item, the weight would be 11 pounds according to the dim weight calculator. That formula would be 12*12*12= 1728. Take 1728/166 = 11 Pounds.
Houstonian here and I was one of the last ones to regain power (10 days without). Where there is a will, there is a way. Depending on handling time (3 days), there shouldn't have been a problem. My postal carrier was picking up on Tuesday (storm was Monday) and he told me that the post office was only closed on the day of the storm. I was able to go to the post office with QR Codes to have my labels printed.
Dave, you can appeal all of these. I just had to myself. I called them and gave them the information they needed and it was less than 15 minutes I got an email and it was reversed and eBay refunded my money same day. The woman I talked to at USPS said they just double check what the size and weight was at the next scan in the pricess to verify if it was right or wrong.
I was thinking about your golf clubs and how I would do them if I sold clubs. That short shelf that you originally had them on, I'm assuming you adjusted your shelving to make that space for them. You could do that again, but at eye level or higher. Wrap the club head with plastic wrap and put a SKU sticker on each one. I'm super crazy about making sure everything has a SKU and this is what I would probably do. Just an idea 😊 I think searching through each one in the garbage can would make me crazy lol
Dave! How's it going. I'm here to shed a little light on some of your questions. The guy that you were waiting for negative feedback from. If eBay sided with you they will block the negative feedback. Sometimes the boxes expand once you put something in them so it could have been barely over 12" and therefore they consider it 13". I always go up to the next inch to prevent any extra charges. You can see if you have a UPS store/Hub near you and ask what can be done. I appreciate your videos and the fact that you're a good Dad. Have a great vacation, Pete
Dave, most boxes are sold by inside dimensions, so they will actually measure a fraction over the listed size. This means they need to be rounded up, and big changes can happen in cost at the 12" mark. We also noticed a big jump when shipping golf clubs- a 6x6x48 is about half the price of 7x7x48. Hope this helps! Good luck
Hi Dave 😊 My eBay sales are junk! One item all week... I'm frustrated because I spent every day for 3 weeks just listing. Now I'm tired of listing and annoyed.
If they are eBay boxes they are not 12 x12 x12. They are 12 x12 x12.25. I always cut the box down to make sure it's less than 12 x 12 x 12. And the box dimensions reflect the inside dimensions of the box not the outside.
I had to call eBay a put in a claim. They stepped in on my behalf and refunded the overage. They do that every once in a while, to try and see if they can get a little out of us.
Many boxes are slightly bigger than their stated size. You have to measure every box. Or just start calling all those boxes 13x13x13. Also, I think that's UPS. Sometimes i chech what the price for USPS Ground Advantage is if i bump up to the next inch and sometimes it doesn't make a difference in tge label price.
The shelves attach to the ceiling where you can store things. I don't know what they are called but I'm sure if you googled it you will find out what they are called.❤
I had the similar issue in Tomball and I use my phone to extend time away mode to ensure I was covered. All of my orders. Sorry that happened to the guy.
I stopped shipping UPS through eBay because of this. Apparently UPS hates Ebay because you can ship the same package through Pirateship and this doesn't ever happen. I had a 2 lb package they said weighed 28 lbs. I'll either use Pirateship or just use USPS on eBay.
I see lots of advice to just round up if even a little over the whole inch to avoid these corrections. That's probably good advice when it doesn't cost much more because the correction seems to be charged at the retail rate. Interestingly, UPS instructions for measuring boxes on their own website say, "round up" immediately followed by the instructions, "Round to the nearest whole number when taking your measurements. For example, 1 to 1.49 will be considered 1, and 1.5 to 1.99 will be considered 2." This means that unless the box is especially thick, two of your dimensions should round down and the height dimension with 4 layers of cardboard instead of 2 might still just barely round down.
Perhaps buy that has a measuring tape printed on it proof in the pudding! Snap pictures and contest it. You are up for the challenge🎉Have fun with your family!
so from what i understand, if their measurements are incorrect and you can prove that they are incorrect, you have to contact USPS/UPS/FedEx directly to fight it. However, even if they measure correctly and its just a 1/8th of an inch over the 12inch mark, they round up to the next inch.
What I would do if I have issues with something. I go after a virtual assistant for next steps if the company or person themselves don't go as planned and if I can afford it of course. I am actually working on getting a VA for my business ideas for possible next steps along with eBay if nothing seems to move forward, still working on getting a schedule going with a VA hopefully. Worst case scenario and if communicating with company don't go as planned if you can handle it is to sue the company for bad practices and get a good lawyer depending on affordability. Usually, business issues are discussed with a lawyer according to my own knowledge. As for my sales, I have Hot Wheels listed with shipping on top. Only got 1 sale at the beginning of listing with no other buyers, but I am getting those views and watchers. Maybe I should turn on combined shipping. But my concern there is the price of shipping and if I need to change the packaging size. But just my current thoughts. 🤔😅😎
Most boxes measure the inside dimensions, so a 12x12x12 box will probably have 1-3 dimensions that is over 12 when box is constructed. I use 12x10x10 or 11x11x11 boxes to avoid this problem. Hope this helps.
All I could think is go to UPS and show them the charges and explain that they are wrong and they might possibly give you a refund?? I’ve never shipped thru UPS.
I just had the UPS package size issue as well. The box I have is a 6x6x52 I cut the end down a little and marked it as 7x7x52 when sipping. The carrier said it was measured 9x7x52. There is no physical way the box could measure at 9 inches. However they also did the same thing and gave me a credit on a box as well (this was also measured wrong by them). I only had those two so in the end it was a wash and I just let it be.
I have noticed recently that when I change the box size when I'm buying the label, the cost increases (or decreases) sometimes. It seems like ebay is using a combination of weight AND dimensions when calculating the shipping cost. This is new.
I think UPS measures with lasers, and if it's slightly over it rounds up. Also they only recognize full inches, no 7.5" for instance. You will get adjustments on Pirateship also, they do have a dispute button, but I've never used it and I would say chances of you winning that will be low.
I never print my labels for my EBAY sales. I purchase the mailing label through my EBAY and download on my phone as a QR code, package everything and take them to the post office. They will print the labels for you with your QR code, saves me paper and ink costs.
I literally mailed a postcard in an envelope and they charged me $11 on adjustment! Hate USPS. I contacted them about it and was basically told that they don't care.
Everyone of my 12x12x12 boxes are a little higher on the height making it at least 12.25 inches high. I know it's a pain, but I just resize it down by 1 inch and haven't had a kick back since.
I shipped a Bible media mail & it weight was 15 ounces the said it didn't qualify for median mail and recharged my account flat rate priority mail I am totally confused. I filed a complaint on the website but never heard back.
Love your videos Dave! And yes, I'm one that cares about your cooking channel! ☺️ If you did shipping items videos as content on this channel I'd watch! That's something to pre-record for vacation. Hope you have a great vacay with the family! 💞
Hi Dave, I love your videos. I watch & listen while I work. You're looking for videos to make to run while you're on vacation, maybe you could do a short video about Bonanza? Do you like it? Is it user friendly? Fees? Can you ship your items yourself or do you have to use their shipping? Stuff like that. I don't hear many sellers talk about it in their videos and I'm curious about your thoughts.
DAVE: a 12x12x12 box, that is the inside dimensions, most people ship those as 13x13x13 but I ship as 13x12x12 because the height with the flaps is the measurement most over 12” the other sides are close. The package will be oversized if you do not cut it down a little. You are lucky that you are just now getting these charges because USPS can be even worse, if over the increment at all they expect you to round up.
Also alot of boxes are longer on the height anyways. I have had boxes that are .5 to 1 inch long than stated height. Supply Hut boxes though are actually a-lot closer to true to size, fyi
Just measure the damn box. Lol
You have to measure all of those boxes just for that case
he just measured the box and it was 12x12x12.
@sherrillhorridge1809 I think he only measured 2 ways, he didn't fold both ends in a measure.
I just started watching the video but boxes are measured based on the inside dimensions. a 12 x 12 x 12 box is that measurement on the inside but when you count for the thickness of the box that’s when the extra inch or so comes in to play. It wouldn’t be an issue if that extra inch didn’t put the package over one cubic foot, but it does
But how do they estimate an extra $5 for the inch you were off? I'm assuming they are not taking into account the eBay discount, but that still seems unreasonably steep?
@@amandamaples1671there is a fee they add on for the adjustment.
After you fold the end flaps over each other and measure to the highest point of the box (might be towards the middle) it is over 12.5 inches which rounds up to 13". This happened to me as well so I am looking to buy 12x12x10 with the 10 being on the height when I restock next time.
Outside of box
@@amandamaples1671 yeah any surcharges they impose are always the full retail rate. It's awful.
If it measures a fraction of an inch over 12” they will say it is 13” same problem happens on 48” long boxes they make them 49”. I think they are giving bonuses to the drivers who are catching these slight errors because it is happening a lot lately
Exactly this. Most boxes I have, after you tape them and package, at least one side is almost always a fraction over the "advertised" box size. You need to go up one inch on that dimension.
@@Sully19641964 those 48" boxes are also 6.5x6.5, so 7x7
It goes deeper than that. It's the manufacturers of the boxes that I think are getting the kickback and if you call the box manufacturer, they will tell you that the dimensions are the interior dimensions, and they won't make a box for retailers that is literally 12x12x12 which would actually be helpful to you to save money on shipping.
UPS has been ripping off ebay sellers for years.
Love your channel!! UPS employee told me if the measurement is a tiny bit over the number (like your 12x12x12) they will charge you the next highest number. I know it is crazy but that is what I was told. Thanks for sharing your channel!!
So basically you have to go an inch higher on all sides just in case humidity increases the size of your box by 1/32nd of an inch.
USPS does that too, has for years.
Good info to know
12 x 12 x 12 is the interior dimension of the box. When sealed, especially if you are stuffing something in and taping it down, it will sometimes be over 12” on one side and that fraction will be calculated to the next inch. I try to max out using 11” cubed boxes or cut 12x12x12 down at least an inch on one side.
The hurricane hit me as well and ended up with no electricity 😒. I had to let my Posh buyers know I would be shipping as soon as I got my electricity. All of them understood just fine.
You cannot go by what is printed on the box. You need to measure the box constructed and full. If any dimension is a fraction over it rounds up to the next inch.
Oh--NI-da. Long "i" in the word. Also, anyone who lives in a hurricane zone should consider owning a generator. One more thing: I like that you took a little time to answer comments in this episode,. You should incorporate this into more videos.
Oh my gosh!! Oh-NI-da!! I so agree! So annoying 😂😂
Here’s a tip with UPS. Whatever your box size, you need to increase the dimensions of one side by 1”. We get these cost adjustments all the time at work when we don’t do that. They say that the box is bowing out on the sides increasing the dimensions.
And the more that they abuse it the more money they can make.
Hi Dave 😎 I liked you reading and responding to our comments!! When you get back from your travels, BEFORE you go buy more stuff do the reorganization of your storage unit. If you want to do it right, reserve the whole day, empty out everything into piles of “donate”, “repair/test”, “toys”, “electronics” etc, and then you bring them back in where they make sense to you! ☺️
Dave, I’m entertained just listening to you talk and pack orders! You could make packing videos and I’m sure they would get good views!
I love this type of video. I primarily watch you because of your great personality and honest content.
To the commenter who had to cancel 28 orders. There is a way to change your settings to give you the ability to generate QR codes AND allows you to print labels at the same time. You could also fix through the problem through eBay by canceling the labels already purchased, and changing it to QR code then repurchase each. It would be a pain in the tookis but it would potentially solve the problem. Hopefully this helps if it ever happens again.
I have had some of my boxes be very sloppily made and had to increase the measurement because it said 6 x 6 x 4 on the box but one of the dimensions were slightly off because it was glued together a little bit sloppily so basically I have to measure all the dimensions across both directions the height everything because sometimes they don’t cut them or glue them together correctly and it just needs that quarter inch or less to mess you up. I also took all my packages to the counter and have them scanned by hand with me in front of them so if there’s any questions they could tell me. I’ve never had an issue with a package ,and being charged more. I only ship USPS as well. I don’t very often mail something big. So I will definitely pay extra attention if I mail with UPS
Hey Dave I stopped shipping with UPS and Fed Ex Because I got and email like yours and they Charged me and additional $40.00 . I am like you I am very picky about my Measurements And I always round up. They explained to me that If the box Feels too heavy for the size of box that it is. They will charge an Additional amount based on Dimensional weight not the size.of the box. Which is ridiculous. I dont use them anymore. I paid $12 for the label and they charged another$40. So $52 for a label. That should be illegal
you so surprised me this morning. All the years you have been doing this and no one told you the box size printed on the box is the inside dimensions - not the outer dimension. So the 12x12x12 can have one or two sides that come in just a fraction over 12 inches making it 13 inches. This becomes an big issue because it makes it over a cubic foot in size and therefore a major price change. Not so much with smaller boxes. The way to get past this is to always push or cut down the top flap of a 12x12x12 so you can safely call it a 12x12x12 and avoid the adjustment. Annoying but necessary.
UPS does this. I use to use them for another company I own. They would always add an inch on each measurement to upcharge it. They would tell me if it is 1 mm over an inch you round up to the next inch.
I have never had this issue with Fed Ex.
I've had fed ex charge me $88 twice for two different items I dropped off. Somehow they were 5lbs heavier than the label. Except they claimed both packages the exact same weight. But they were completely different items. Once ebay say that they refunded me the difference. Really need to watch every charge from ebay.
@@meticulouselectronics Oh I agree. I have a rep now for my other company and they help me with anything from ebay also.
Sometimes it is cheaper for me to send out a package through my other account also. It is weird
Yeah. They get me too. They electronically re-measure along the route after squishing the boxes a bit. The squish reduces one dimension by a little and adds to another. They cost me about $100 this month.
Dave Dave Dave… it’s “Oh-neye- dah” 😝. And I’ve received those notices of shipping charges but mine were USPS. One literally said “shipped ground advantage instead of ground advantage” for the reason. Huh?? 😂
I have had a few of those adjustments and I know my dimensions were correct. I even take into account if a box is slightly bulging in the box middle because of cushioning which I was told once was the "issue". Perhaps now we have to do added unnecessary work and take photos of us measuring the packages. Where do the rip-offs stop? I am not sure where the discrepencies are truly coming from, and I think that's what needs to be determined first before any possible recourse, if any.
remember what most boxes state on the outside are really the inside dimensions!! this is why its a MUST that you weight and MEASURE ALL SIDES on every package you send out so FACT most of the time the length is always the same so if it said length is 12 inches that is probably right now the ones that normal are not exactly 12 inches are the width and height usually either both are off by 1/4 or 1/2 of an inch which means you have to ROUND UP ALWAYS no matter if its USPS UPS FEDEX DHL they all require you to ROUND THE MEASUREMENT UP period no if ands or buts about it. this probably where they are getting you so if its 12 and 1/4 inch its 13 inches if its 12 1/2 inches its 13 inches any thing over 12 inches you round to 13 period then you will never have this issue again YEP i probably comes up MORE that you have to pay for postage at the time you print your label BUT then you save yourself these SURPRISES surcharges for not putting in the correct measurements. SO now we see that being off less the an inch how much $ it means 1 inch off can mean $8 $10 $15 even sometimes $20 in additional postage Lesson of today BE ACCURATE Joe the Crazy New York Taxi Driver had the same issue with USPS he did a video on this and could not believe that 1 inch off could mean an additional $9 in shipping charges I was LIKE YEP and told him that is why you must be EXACT in your measures and ALWAYS ALWAYS ROUND UP to the next INCH! never ever ROUND DOWN PERIOD! btw his issue was with a 12 x 12 x 12 box again LESSON For today class JUST because a box is Marked Cubed DOES NOT MEAN It CUBED
This! The dimensions on the box are INTERIOR. The outside and what matters will be slightly bigger hence you need to round up. I always err on the side of caution on dimensions.
@@shrks1fan 100% Joe the crazy new York taxi driver had the same issue with the same box a 12 x 12 x 12 box but it was with USPS they charged him an additional $9 for being off by one inch it was the same thing the USPS claimed it was 12x12x13 Not 12x12x12.
I get these from eBay once ever so often ...this last one I did put a weight in wrong and was charged more than I should have been because I messed up....they reimbursed my overage. That was a refreshing change!
Most of my boxes are close to an inch taller that the marked size on the box. So if the box is marked 7x7x7 I enter it as 7x7x8 and so on. If there's actually an issue with an unwarranted upcharge on UPS you have no recourse through eBay like you do with USPS which is why I use PirateShip for my UPS labels...they offer you a way to dispute UPS upcharges. At least that's been my experience. I think UPS banks on us not physically measuring our boxes and that's how they can undercut USPS prices...all those upcharges add up a lot.
I just recently sent a package from UPS for the first time and took it to the store on Friday. I looked at the weight, and they weighed it at 8lbs 8oz, I had weighed it at home and it was 6lbs. I never have my weights that off at USPS. I am really upset that I am going to get a huge upcharge when they adjust it. I made a comment to them and said I have had a difference in ounces, but never had my weight be off by lbs. They didn't care. It was a big item, that's why I went with UPS. Now I am really worried just in general because I have seen other stories by other content creators getting charged $35 more for an adjustment. I only have 2 other items listed that are UPS, and it's because of their size I was planning on using Pirate Ship for them because the pricing was more reasonable but I am going to use a different UPS location because their scale is wrong and they didn't care.
My 6x6x6 boxes measure at 7x7x7. It's definitely bigger on the outside than the dimensions listed.
The same thing happened to me with usps. Fact is my 12x12x12 boxes were actually a smidge larger. USPS pays no attention to what is written on the box... I think that makes it MORE likely the box will be measured. Now I eliminate an inch from the top and haven't had a problem.
This is the reason I don't use UPS for eBay related sales, they will charge you for differences sometimes right away but I've had in the past them take weeks then I get a random charge from them. Even using pirate ship to get a UPS label if it's wrong they will charge you the difference. BUT on pirate ship you can dispute it, this has worked for me when earlier this year I shipped back 3 40lbs boxes and they charged me and additional $40 per box after the fact. I disputed it and they refunded me everything they overcharged. Within the past few months I shipped back 3 30-50lbs boxes from Indy and they only charged me $13 total for the differences, which I expected since I underestimated slightly but it wasn't an outrageous charge and I was ok with it.
Same thing is happening to me. They tried to say a 48 lb box was 114 lb. I wouldnt have been able to carry it ! Charged me $86 extra dollars. Dont bother calling ups. ebay has to contact ups because of info ups needs.
Hello Dave the reason you are getting the shipping charges saying it is a higher price is because the dimensions printed on the box is the inside dimensions. You have to measure on the outside and you will notice that is why they are saying you owe them more shipping.
Priority boxes show you the inside and outside dimensions. Most brown boxes do not measure outside at the dimensions on the box.
Dave, Amazon sells ceiling storage for the garage all different sizes and prices.
Yes!! Please keep going with your organizing in the storage unit, I’m the one that’s gets excited when the garbage truck picks up my garbage! 😂😉
In regards to the viewer who had a power outage, if it didn't effect the whole town and if you have a CVS, You can print labels at a CVS , you just print it as a document. If you download the app you can do it all from your phone and go pick them up the same day. It's not ideal but it is another option.
Double check the items specifics in your drafts before making them go live. Whenever I create draft such as sealed item, it will change the artist to Seal, and other weird item specific changes. These changes happen after I save the draft.
I've had similar changes.
I am right there with you Dave!! This has been happening to me with Etsy and USPS. USPS has been claiming that I am using a Flat Rate Priority Envelope/Box...I use teal bubble mailers! I never use the flat rate envelopes! It is a price adjustment of over $5 per package. It takes so long to get your money back from USPS. I have gotten every penny back from USPS but the time it has taken me to get the money back is ridiculous! So I am not sure this is just a UPS issue! Go get 'em Dave!!
I had that problem a few months ago with FEDEX and UPS, what I’m doing now is adding one inch per side to the actual size of the box AND adding several pounds to the weight, THIS increase just a little bit the shipping price but at least I’m not been hit by those charges, actually now I’m getting refunds. Some people tell me USPS BUT FEDEX and UPS are way more cheaper than USPS for medium/big size boxes
The boxes do expand past the dimensions sometimes when they are full. Even my 8x6x4 is sometimes 9x7x4
Sometimes UPS uses the measurements written on the boxes, which is ridiculous. Shipped a pair of boots and was overcharged egregiously, they went by the measurements written on the box instead of the actual measurements on the cut down box… it’s a money grab and I rarely use UPS anymore because of it. I fought it and they said they won’t change it because they trust their employee over their customer…
They will simply say the box was overloaded and dimension protruded past 12” knowing you no longer have the package to dispute the claim.
The only upcharge I ever got was on a 12x12x12 box. Now I cut them down an inch before packing.
Same here.
This is why you buy a 12x12x10 box. The outer dimensions of a 12x12x12 is slightly larger so you are rolling the dice on whether it gets upcharged.
Let me just share one for you- I had a sweater that was returned not once, but twice, and then sold a third time. Obviously on the first 2 sales the package had gone through the USPS a total of 4 times. Each of those times the weight was 8 oz. Well, the sweater gained weight on the last passage through all the way up to 12 oz which cost an extra $1 and some change. Five times the exact same packing and exact same sweater- yet on the 5th time, they notified me all of a sudden it was heavier. I think it is all a bunch of bull. BTW- the sweater didn’t come back the last time. The last buyer kept it. 🎉. I think they are randomly pulling packages and saying “oh, let’s add some weight or dimension to this one.” Yeap.
For the guy who cancelled his orders. He could ship from the post office, pay the higher USPS price or order QR codes from ebay that are printed off at the Post Office. Better than cancelling that many orders. Plus ebay should forgive that due to hurricane emergency.
If you're coming up here to NY, remember it's pronounced "Oh-Nye-Da". Same as the native tribe from the same area here. Also I think someone mentioned most box sizes labeled are the inside dimensions. I just measure everything and round up of course; and really haven't had any issues.
Same on the overcharge for shipping. I had never had one before. July 4th they said a package was bigger and weighed more. I had a receipt for the post office and I have a picture of the box. But I emailed all the info to the place it said in the email and still haven't got a response, I plan to call today. Its now the 22nd. I heard that the carriers get a reward for finding these " mistakes " but I could be wrong.
I would love to see you reorganise the container. I like a good reorganisation video.
I live in Houston Texas area you just had to call ebay and tell them. That you was hit by the hurricane and they are suppose to waive the late shipments on your account. And message the customers and tell them what is going on. No one had power 2 hours north of me or south. And with no power there is no gas. So you can't drive around looking. Plus phone lines were down so you couldn't call anybody and ask if they were open. Power was out for a week and more people died from the heat then the hurricane.
Bring it to a UPS Store and let them measure it in front of you, confirming it's indeed 12x12x12 and then you have it in writing. You won't get the discounted rate, but you also won't get any surprises.
Hey Dave, just so you know, you don't have to have a printer to ship ebay items. eBay will send you a UPC code in an email (you must select this option on the printing page) and you show the UPC code to the Post Office employee who will scan it and print out a label for you. Too bad that guy cancelled his orders. My sales are slow... hope you keep killing it! Cindy
Canceling 28 orders is the absolute worst way to handle that. If you couldn't figure out any of the good options, you should've at least wait for power and let the shipments be late. Simple note of hurricane beryl made your package late. Thank you for your order. That would diminish the potential negative feedback for lateness.
But yea way too many good options should've been chosen before that.
Love this channel and enjoy your everyday life! Need a Hazel sighting (love Hazel)!!
It’s weird I can overages quite often even with me measuring, however when my shipping is over what I put down, THEY keep the difference❤❤❤
They might be getting you on dimensional weight. For example, if you have a 12X12X12 package with a 6 pound item, the weight would be 11 pounds according to the dim weight calculator. That formula would be 12*12*12= 1728. Take 1728/166 = 11 Pounds.
Dave there is no pilot light in an electric water heater it’s electric, gas has a pilot light… glad I got mentioned
Houstonian here and I was one of the last ones to regain power (10 days without). Where there is a will, there is a way. Depending on handling time (3 days), there shouldn't have been a problem. My postal carrier was picking up on Tuesday (storm was Monday) and he told me that the post office was only closed on the day of the storm. I was able to go to the post office with QR Codes to have my labels printed.
The dimensions are the INTERIOR measurements. The outside measurements are slightly bigger. Buy 11 x 11 x 11.
Dave, you can appeal all of these. I just had to myself. I called them and gave them the information they needed and it was less than 15 minutes I got an email and it was reversed and eBay refunded my money same day. The woman I talked to at USPS said they just double check what the size and weight was at the next scan in the pricess to verify if it was right or wrong.
In the winter time, a instant water heater sucks....I'll never have another one.
I was thinking about your golf clubs and how I would do them if I sold clubs. That short shelf that you originally had them on, I'm assuming you adjusted your shelving to make that space for them. You could do that again, but at eye level or higher. Wrap the club head with plastic wrap and put a SKU sticker on each one. I'm super crazy about making sure everything has a SKU and this is what I would probably do. Just an idea 😊 I think searching through each one in the garbage can would make me crazy lol
Dave! How's it going. I'm here to shed a little light on some of your questions.
The guy that you were waiting for negative feedback from. If eBay sided with you they will block the negative feedback.
Sometimes the boxes expand once you put something in them so it could have been barely over 12" and therefore they consider it 13". I always go up to the next inch to prevent any extra charges.
You can see if you have a UPS store/Hub near you and ask what can be done. I appreciate your videos and the fact that you're a good Dad.
Have a great vacation,
Pete
Dave, most boxes are sold by inside dimensions, so they will actually measure a fraction over the listed size. This means they need to be rounded up, and big changes can happen in cost at the 12" mark. We also noticed a big jump when shipping golf clubs- a 6x6x48 is about half the price of 7x7x48. Hope this helps! Good luck
Hi Dave 😊 My eBay sales are junk! One item all week... I'm frustrated because I spent every day for 3 weeks just listing. Now I'm tired of listing and annoyed.
If they are eBay boxes they are not 12 x12 x12. They are 12 x12 x12.25. I always cut the box down to make sure it's less than 12 x 12 x 12. And the box dimensions reflect the inside dimensions of the box not the outside.
I had to call eBay a put in a claim. They stepped in on my behalf and refunded the overage. They do that every once in a while, to try and see if they can get a little out of us.
Many boxes are slightly bigger than their stated size. You have to measure every box. Or just start calling all those boxes 13x13x13. Also, I think that's UPS. Sometimes i chech what the price for USPS Ground Advantage is if i bump up to the next inch and sometimes it doesn't make a difference in tge label price.
The shelves attach to the ceiling where you can store things. I don't know what they are called but I'm sure if you googled it you will find out what they are called.❤
I had the similar issue in Tomball and I use my phone to extend time away mode to ensure I was covered. All of my orders. Sorry that happened to the guy.
Yep the measurements on a box is inside. Gotta measure the outside of your boxes
I stopped shipping UPS through eBay because of this. Apparently UPS hates Ebay because you can ship the same package through Pirateship and this doesn't ever happen. I had a 2 lb package they said weighed 28 lbs. I'll either use Pirateship or just use USPS on eBay.
12 x 12 x 12 is internal measurements so if it is larger than 12 usps makes it 13 by default.
I see lots of advice to just round up if even a little over the whole inch to avoid these corrections. That's probably good advice when it doesn't cost much more because the correction seems to be charged at the retail rate. Interestingly, UPS instructions for measuring boxes on their own website say, "round up" immediately followed by the instructions, "Round to the nearest whole number when taking your measurements. For example, 1 to 1.49 will be considered 1, and 1.5 to 1.99 will be considered 2." This means that unless the box is especially thick, two of your dimensions should round down and the height dimension with 4 layers of cardboard instead of 2 might still just barely round down.
It is recommended that the water heater be flushed once a year to remove the settlement and check if the anode rod needs to be replaced.
The problem is if they adjust your weight or dimension you loose your “corporate “ shipping discount and get charged full counter price
Yes, reorganization of the shipping container would be a benefit. You have accomplished so much. Do it!❤
Love your videos. 😁
a 48x6x6 box is actually 49x7x7 for UPS and FedEx. also if you dont tape your box square it can look longer to the scanners.
I believe JRide said that if they have to adjust it at all, then you have to pay the retail price instead of the discounted price.
Perhaps buy that has a measuring tape printed on it proof in the pudding! Snap pictures and contest it. You are up for the challenge🎉Have fun with your family!
so from what i understand, if their measurements are incorrect and you can prove that they are incorrect, you have to contact USPS/UPS/FedEx directly to fight it. However, even if they measure correctly and its just a 1/8th of an inch over the 12inch mark, they round up to the next inch.
What I would do if I have issues with something. I go after a virtual assistant for next steps if the company or person themselves don't go as planned and if I can afford it of course. I am actually working on getting a VA for my business ideas for possible next steps along with eBay if nothing seems to move forward, still working on getting a schedule going with a VA hopefully. Worst case scenario and if communicating with company don't go as planned if you can handle it is to sue the company for bad practices and get a good lawyer depending on affordability. Usually, business issues are discussed with a lawyer according to my own knowledge.
As for my sales, I have Hot Wheels listed with shipping on top. Only got 1 sale at the beginning of listing with no other buyers, but I am getting those views and watchers. Maybe I should turn on combined shipping. But my concern there is the price of shipping and if I need to change the packaging size. But just my current thoughts. 🤔😅😎
Most boxes measure the inside dimensions, so a 12x12x12 box will probably have 1-3 dimensions that is over 12 when box is constructed. I use 12x10x10 or 11x11x11 boxes to avoid this problem. Hope this helps.
All I could think is go to UPS and show them the charges and explain that they are wrong and they might possibly give you a refund?? I’ve never shipped thru UPS.
I just had the UPS package size issue as well. The box I have is a 6x6x52 I cut the end down a little and marked it as 7x7x52 when sipping. The carrier said it was measured 9x7x52. There is no physical way the box could measure at 9 inches. However they also did the same thing and gave me a credit on a box as well (this was also measured wrong by them). I only had those two so in the end it was a wash and I just let it be.
I have noticed recently that when I change the box size when I'm buying the label, the cost increases (or decreases) sometimes. It seems like ebay is using a combination of weight AND dimensions when calculating the shipping cost. This is new.
I think UPS measures with lasers, and if it's slightly over it rounds up. Also they only recognize full inches, no 7.5" for instance. You will get adjustments on Pirateship also, they do have a dispute button, but I've never used it and I would say chances of you winning that will be low.
I never print my labels for my EBAY sales. I purchase the mailing label through my EBAY and download on my phone as a QR code, package everything and take them to the post office. They will print the labels for you with your QR code, saves me paper and ink costs.
You usually have to upgrade your electrical to use one of them instant heaters they take a lot of power .
Not sure on eBay because I stopped using them for labels years ago. I use pirate ship and dispute any of those. Pirate ship makes it easy.
I literally mailed a postcard in an envelope and they charged me $11 on adjustment! Hate USPS. I contacted them about it and was basically told that they don't care.
Everyone of my 12x12x12 boxes are a little higher on the height making it at least 12.25 inches high. I know it's a pain, but I just resize it down by 1 inch and haven't had a kick back since.
I shipped a Bible media mail & it weight was 15 ounces the said it didn't qualify for median mail and recharged my account flat rate priority mail I am totally confused. I filed a complaint on the website but never heard back.
I had the same thing happen to me for USPS. Just add to the dimensions on what they said you were short.
Bring the qr code to the carrier and have them print the labels
Love your videos Dave! And yes, I'm one that cares about your cooking channel! ☺️ If you did shipping items videos as content on this channel I'd watch! That's something to pre-record for vacation. Hope you have a great vacay with the family! 💞
Hi Dave, I love your videos. I watch & listen while I work. You're looking for videos to make to run while you're on vacation, maybe you could do a short video about Bonanza? Do you like it? Is it user friendly? Fees? Can you ship your items yourself or do you have to use their shipping? Stuff like that. I don't hear many sellers talk about it in their videos and I'm curious about your thoughts.
I had a similar problem with FedEx and started forcing them to verify weight and dimensions when I dropped off my package that helped for a while
Uline 12 x 12 x 12 are actually 12 x 12 x 13 even though 12 x 12 x 12 is PRINTED on the box.
You also have to measure any spot where it bulges out from packaging materials.
I shipped a 12x12x12 that the post office claimed was 12x12x17! WTH?!
That Legit bat is broken, that is the inside part of the wall you hear rattling around.
If you do list it be sure to say it has an interior rattle
They did this to me, and I found it. Unfortunately, they didn't even really care. UPS is brutal with this.
Always up size by 1" on all sides... they will charge you even if you box is 1/16" over.