My Biggest Problem With Tesla - Service & Parts
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- เผยแพร่เมื่อ 15 พ.ค. 2024
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I never expected to own my Tesla Model 3 for two years. I thought it would be a fun car to document the experience of, but I genuinely love the car and have happily held onto it. That's not to say the experience has been all balloons and rainbows (both great things), as it hasn't. When Tesla service centers are required, that's when the experience isn't so revolutionary. Long waits, poor communication, and no where to easily order parts. What if you want track package brake pads? Well, good luck. I don't know how to order them. Watch the video for the full breakdown of my Tesla service experiences under my nearly two years of Model 3 ownership.
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*UPDATE!* Big thanks to those who have been in touch to help me get these pads. Tesla has been in touch, and provided the following information for ordering (when calling a service center).
Track Pads:
8008243-00-A BRAKE PAD KIT - SERVICE, FRONT BRAKE CALIPER, TRACK MODE PACKAGE ONLY $495.00
8008247-00-A BRAKE PAD KIT - SERVICE, REAR BRAKE CALIPER, TRACK MODE PACKAGE ONLY $495.00
Model 3 Performance Pads:
8008242-00-C BRAKE PAD KIT - SERVICE,, FRONT BRAKE CALIPER, SPORT $330.00
8008246-00-A SVC RR BRAKE CALIPER, SPORT, LINING KIT $330.00
Hey Jason.... How did the track day go if you eventually made it there.... Eager to know as I'm sure a lot of your subscribers are..... Please make a video on that
So, basically $1000 +tax & tip for "track pads" from Tesla. I'm unsurprised that $100 pads cost $1000. Can you say "monopoly pricing?" I knew you could!
Those are some ridiculously expensive brake pads.
$1000w for some f'n brake pads?!
Tesla is starting to rival Apple for straight up ripping people off!!!
@@csonkaperdido LOL @ "starting" - Tesla is all about overcharging for their poorly assembled cars.
“They will happily over charge you” is honestly the most honest honesty i have ever heard.
Seems pretty honest
he dissed the other manufacturers while trying to praise them while dissing Tesla
Really honest tbh
But but but overcharging is bad for the batteries.
angry tesla fangirl noises intensifies
Elon about to take away your fast charging privileges, lmao.
nah, maybe he'll just have him SWATed
Over the air tyranny
Tesla after seeing this video : ah yes we see here you hit a pothole in 2018 and cracked a wheel. there could be unexpected critical damage to the charging system. we are here by removing the cars fast charging ability and you have no legal recourse and appealing is not an option. Have a nice day. lol.
@@babyloller8463 lol thats a BS argument used against right to repair by ever major billion dollar company fighting against RTR. How would Tesla be "liable" for damages caused by the repairs done by a non tesla repair. it would never pass in any court. NEXT.
@@babyloller8463 Peterbilt isn't responsible for a semi owner repairing the air brakes on their semi and then crashing into a crowd of people when the brakes fail, so why exactly would Tesla be liable for a third party repair when no other car manufacturer is? I get why someone would have that concern, but the thing is these legal battles have already played out in court, and we already know that car companies aren't liable for third party repairs.
Customer: "I want to replace my wiper blades!"
Tesla: "Sure! you can get them as a package, together with the windscreen."
sounds like Apple
hahahahhaha
no dealers no help. maybe Texas dealers laws are not so bad after all you can own a Tesla in Texas but you can't buy one in the state becuse they have dealer laws
@@mariomatovina4 If it was Apple you wouldn't even be able to get the wiper blades off!
*together with the car
Probably why Elon put his roadster into space. Couldn't get pads for it,
@Long Fellow I mean Tesla isn’t exactly the most trustworthy or humanitarian company but I’m pretty sure the roadster did go in space and they aren’t scamming anyone. You get exactly what you’re told you’ll get.
@@Sunnywastakentoo Except when they deliver unfinished cars, have leakage inside the light casings of new cars, and software malfunctions.
@@ajstevens1652 we call those manufacturing defects. Nobody is saying they’re perfect, but I don’t remember Tesla promising that they’d have incredible quality assurance.
Battery probably died. When you go to zero percent on Roadster, you need to replace the battery since it will no longer receive a charge after it has been fully discharged.
LMAO. Don't forget a door handle is also $1000. I can afford a Tesla. I don't want to pay the incredulous parts and insurance prices.
“the internet wants trash talk”
Truer words have never been said
Some of us just want the truth, one way or the other.
@@barrym4079 I was trying to be funny. Don’t take it seriously
"This is the Internet. We're not here to just gushed about Tesla..."
The Internet: "...well, I mean.... sorta"
All I can picture is reaching out to purchase a headlight and being told that you have to purchase the entire car again because they do not sell individual headlights
That's the approach they're taking with their new battery design: the cells are part of the body structure, so if a few cells fail it will be much more difficult to replace the battery without replacing the entire car.
A friend of mine had a headlight bulb break several years ago. They had to replace the whole headlight unit because it was an integrated unit; the bulb couldn't be replaced separately. He had no end of trouble with that thing.
@@bluemountain4181 that's the price to pay for something premium. Same problem with SUV Rollin on 18 inch wheels, people are surprised by the crazy price of replacement tires VS smaller wheels.
@@remytv I don't think "premium" means what you, or Tesla, think it does
@@TROPtastic if you think an exotic car dealer OVERCHARGEs for service and repair.... you have not seen what TESLA does... it is a NIGHTMARE COMPANY.
You've just highlighted the reasons why I can't bring myself to buy a $150K car. The lack of support and customer service is becoming legendary.
and the $150K in my case
These cars are no where near 150...you could get 3 of these tesla model 3 performances for 150k
Congratulations you have now met the car version of Apple.
That's why Apple is going to buy them ,not just partner with them.
@@alexjohn5086 To late for that my friend, TESLA'S valuation is way too high now.
Bingo!
@@alexjohn5086
Elon would laugh his off if they asked to buy tesla.
@@patrickbateman783 ..well all that cash has to go some were -bigger Div.? Saudis own 30% .Apple could pick up just 20% if they can get Chinese (15%) onside.
Rich Rebuild spoke about this. His prophecy continues on parts and service. I don't know if he opened his shop, but I hope he did.
The electrified garage is now open and has 2 locations! 1 in Florida I believe.
That’s why I have been reluctant to consider Tesla
He did, electrified garage. Two locations so far.
Wait till you need replacement parts once the warranty is over. Hopefully the right to repair act will loosen up the parts, service info supply at Tesla.
he did twice.
"dont blame the employees"
Something every retail employee wishes customers would understand.
Honestly
I second this.
Something every employee wishes "customers" would understand. It is everywhere, not understanding that those who are set to do the grunt work don't have the resources to change policy or law.
Plus tesla dont like it when u get ur car serviced else where
In big companies, nobody wants to accept responsibility for anything.....
lol. "I'd like to order brake pads"
'oh jeez... I'm gonna have to email the president'
Tesla: "Sure, that'll be $5500 + installation fees, wheel balancing, tax and tip. You're looking at about $6500 out-the-door."
Jason: "For brake pads?"
Tesla: "Yes, well, they come as a package with tires and rims."
Jason: "I just need the brake pads"
Tesla: "Okay, so you won't need the tires installed, so we'll reduce that to $6300 for you."
@@stephendee7839 "I already have the wheels and tires"
Tesla: "oh geez, looks like you're going to have to buy the entire package again and sell the wheels on ebay."
"you mean the president of the company?"
'No... no I do not'
@@starvalkyrie "Looks like we're going to need 2/3 congressional approval before we can proceed"
I'll stick with my regular car where I can get parts at the store in town for $30.
At all parts stores in town
Yeah VW was trying to charge me 4500 for a blown turbo at 61k miles my first year...
One of the best parts of owning a Caddy, aside from liking the looks and the drive of it, was that Brembo performance brake rotors and pads all around cost me a little over $400, and a brand spanking new clutch was only $134.
What's a regular car?
@@TheFalseHuman pick a brand that you see tons of every day, those are regular cars.
don't expect that spoiler to ever actually fit trust me
Epoxy glue may work...no more nails maybe
The spoilers were probably correct and it's the car that is out of spec.
@@USARAY1947 there is no 'spec' -- they are just cut to hand fit.
@@mikefoehr235 or just nails
@@calholli It looked like the spoiler was consistently lacking arc at the ends. Just need to make several versions with varied curvature, or allow for digital measurement of the body, and do a final cut on the lip at contact surface.
And this entire rant is why right to repair is important. Tesla is a huge proponent against it, like Apple.
"proponent against" = opponent
Apparently also John Deere larger equipment is not DIY
@@timothykeith1367good point man. That's a huge one. Not to downplay Apple or Tesla, but for a farmer, that is literally his entire life. It sounds a bit melodramatic but the important periods of time, when they NEED that tractor, are so time dependent. A couple of weeks can literally ruin an entire family.
@@jesse1radio Its only the more expensive farm equipment that the owner isn't supposed to DIY repair. Many farmers don't want to repair it themselves - they prefer that a local mobile mechanic come to their location and service the equipment on-site. Loading equipment on a trailer and hauling it to a dealer can cost more than $1,000.
Munshat Rahman wow! You saw a video? Holy crap!
A: "You have to ask B for this whatever"
B: "You have to ask A for this whatever"
Everyday life in Italy, like allways asking for a Permit A 38
This is why we Americans are so adamant about not becoming like Europe lol. We have the DMV that is enough
@@JayVal90We actually have like two of them... 🤪
Thank you for making my decision easier - no performance model - no spoiler, no low profile tires.. LR it is
Picked it up today. Could not be happier!
@@jersey-dude Still happy? I just ordered M3 AWD Long range.. Im jittery AF ☺️
@@jersey-dude How’s it going with the M3LR? Am thinking about buying one and have the same conclusion re the M3P as you did re spoiler, tyres, etc. Any feedback appreciated.
Right to repair is the biggest reason I hate tesla, just like Apple.
But apple is apple mate. Although i am not a big fan of tesla.
@@josephilip2136 wat
@@josephilip2136 tesla is tesla
@@StebanHern I am not an apple hater. They make some awesome products. The new m1 macs are lit. But hey service is something that apple could improve
@@StebanHern donut media talked about this in a video about John Deer
Hey Jason, I’m a Account Manager for 3M Brazil, and I follow your work here at TH-cam. I’m sorry to hear your problem with the rear spoiler. When you have a rigid and complex surface part the fit between parts must be more accurate. 3M VHB tapes can conform and compensate up to three times it’s thickness (wich in these case it’s about 3 mm - I’m assuming is 1 mm thick tape), but it seems the gap os much larger than that. I already inform my peer of the failure mode, and we will work to help Tesla solve the issue. Thankyou for sharing your case. Hope to see more videos from you soon!
nothing wrong with 3M...just TESLA sucks
Geez, better customer support voluntarily in the YT comment for 3M than Tesla can muster all together.
now my respect for 3M has skyrocketed, the fact you are open about it and even though it is not your problem ( it is tesla's ) you are still striving for better customer satisfaction is great.
@@mikegisondi151 roof needed more 3M 😉
Hard to believe these spoilers are not epoxied on at the factory. I have seen many examples at the service center with the spoilers peeling up on the edges.
Anytime I have to go directly to the manufacturer of a product to get it repaired, because no one else can do it or is allowed to do it, I don't want said product.
"They'll happily overcharge you!" Man, I love that line.
Dude: I wore out my track brake pads, can you sell me a fresh set?
Tesla Service: Sorry, sir, you'll have to purchase a new car.
Actually, they sell the pads with the wheels, so if you want their $1000 pads you get to pay $6500 for the rims as well.
@@stephendee7839 Is that really true?
This ^^
How do owners that already have the track package get new pads?
@@maxbreemer I suspect that Tesla hasn't thought that far ahead. They're a startup after all.
@@stephendee7839 Yeah, you have a point. This must be so difficult for them.... /sarcasm
Getting a fender bender with my Tesla gives me nightmares.
And it should. Most people have 30/60/30, meaning that if someone hits you, and they are at fault, they cant even cover your car in a total loss. You BETTER have appropriate insurance to cover your vehicle.
@@paisis123 yeah full coverage is a must for any Tesla. But the time it takes to repair is lunancy. I have seen too many horror stories on the Teslamotors subreddit. Weeks to months for basic repairs.
Covered or not, it's a painful process to get these cars fixed.
And though the repair itself is most likely brainless. Pulling out the tub in the frunk lets you know what little there is to deal with. Refreshing in that sense.
It should!
Trust me, it’s been 9 months since mine got smashed by a truck tire and I still don’t have it back
We test drove a Model S and loved it. We ended up buying a Volkswagen e Golf because it's basically a Mark 7 golf with an electric drive train. The range can't compete with a Tesla, but I can easily get parts for it even at a local auto parts supply store if/when needed. Until parts for Teslas are readily available to consumers, I just can't do it. "Apple of the car world".
Same Target market too
Perfect fit and Tesla can never be used in the same sentence 😂😂
You just did:0
Engineering Explained: Shut up and take my money 💴
Tesla: No
Jason: "Do you know who I am?"
Tesla: "Shut up, biatch, we own all your car!"
They'll take his money, but they essentially are demanding $5500 for their brake pads because they won't sell the brake pads without also selling a set of very overpriced rims and tires.
Shoul be like :well yes, but actually no
Dam, sorry about your misfortunes friend. On a separate note my 1989 Toyota Camry runs like a champion.
I've always got my trusty Crosstrek when things get wonky haha.
Are governors and mayors going to be given the ability to turn off your electric car from their office when they mandate that you stay at home for the next coronavirus?
@@JerryDLTN lmao yes and gas station won't be forced to close if they really went that extreme. Oh and dont worry the 5g network can also disable starters and is resistant to tin foil.
Lol
@@JerryDLTN yes and the evil dems are going to kill your babies and inject you with poisonous mind control vaccines too.
Tesla will only stay in the lead for so long as the other companies are chasing them. They need to start focusing on the owner experience like getting parts.
Competition is the most likely force which will correct this problem. Tesla is now the biggest EV seller. Imagine Tesla being 2nd, or 3rd or 4th on unit sales, and stil having same spare parts issues. And owners saying "I can get parts for my spouse's EV from Hyundai, VW, GM, Ford etc. but not from Tesla, why is that ?"
and now tesla is losing badly in chinese ev market
Fr got rear ended took about a year, the car is dope the customer service is ass
GM came right out and say there going to knock them off in electric cars.
Pretty sure Tesla wants you to let them do all the work and surprise the parts will be in within two days.. it might cost you three days of wages but you will get your vehicle fixed by the dealer techs..
You're damn good for being able to overlook something like "service". Bad service is a quick X in my book.
Yeah, I think I'll skip on buying a tesla lol
"So I contacted my buddy Rich..."
THE Rich Rebuilds? This is a REAL crossover? Is it REALLY him?
"...and he basically laughed at me and said, dude, you don't."
Yep, that's Rich
I'm curious how's his unregistered Audi going on.
On the second thought, nah, not really.
I'm suddenly remembering Rich struggling just to order plastic wheel nut covers. . .
Yeah, Rich gets Tesla parts by buying salvage Teslas, dumpster diving, and using dark magic on a cardboard cutout of Elon Musk
I think people don't realize how Tesla is against the rights to repair on it's cars that you purchase. Louis Rossmann had a video about it and noted how these big companies make it hard for people to actually fully own and maintain their products when you "purchase" it. In this example having to purchase more than just the parts needed and to another extent just making it flatout impossible to purchase the specific part unless you go to their own service center.
I'm disapppinted at how lazy of a society we've become to not understanding how to even change a car wheel tire because I'm pretty sure a ton of people don't know the process. It can literally save you if you get stuck with a wheel problem.
Not 100% true because I repaired my own. I will give you that they do not sell certain parts related to the chassis like crush cans or impact bars. They told me I needed to be a partnered body shop for that.
@@gforge9708 They act like they are god. Any other manufacturer will sell you any part with specific repair instructions available. What difference does a bodyshop that does quality work have with one that is partnered with tesla?
@@alecb8509 they think they are god??? I get that ure not a fan, but that's just a ridiculous assesment of the situation.
This behavior is against the law, at least in europe. I wonder why no one sued tesla for that here. In europe a car company has to supply all necessary parts to repair a car for 20 years, so that free workshops are able to repair the car.
Society is like this, a bunch of other adults trying to trick you out of your wage. The assumption being, if you can afford a luxurious car they figure, you can afford these scams. Doc fee, admin fee, extended* warranty, maintenance and protection programs, etc. Most of them being scams.
Also people being paid in lower positions don’t care. Why would they? Abused and underpaid, we really have to ask ourselves what are we doing?
When you said Rich laughed at you I heard his laugh in my head 😂😂😂
I can definitely second this... the only downside to owning my Tesla is the service. They take forever and don't shy on the prices lol
That is the whole idea, piss off the customer and let the dealer due the work or you can not get the parts...
"Parts & Service Dept." services are the only thing from keeping me from buying a tesla. I almost did 2 yrs ago, but with all the horror stories from current owners from the dealers. I bought something else.
Good call.
What did you buy?
I bought a 2019 VW Golf R with a DSG.
@@8gti9 TESLA approach they're taking with their new battery design: the cells are part of the body structure, so if a few cells fail it will be much more difficult to replace the battery without replacing the entire car. SINGLE USE DISPOSABLE CARs like cell phones. never a TESLA. terrible quality, rolling crematories made like YUGOs.
There are no horror stories. I own a Model S and have had good experiences with Tesla service.
Tesla just announced that any body shop can request body parts by filling out an order form.
Track pads eventually wear out and need replacement. They must have pads for this situation.
Right?!
They do have them, you just need to buy them with the wheels.
It’s probably easier to order directly from brembo
@@HokKan the ole bugatti method
Nah, they just install regular brake pads and charge you for track pads.
Reason to love Honda and Toyota = parts. They’re logical, available and not a pain in the ass. Tesla sounding like the opposite
HONDA and TOYOTA are the best of the best!!! Love them!! 💙
Looks like Tesla is imitating GM as far as service and long term customer satisfaction is concerned.
Toyota sucks to work on but is nice since Toyota doesn't really go bad
@@anthonyturbes3907 Toyotas are easy to work on lol. The easiest.
@@ivanvalentin3898 go change the starter on an old Lexus lmk how easy it is to work on.
When something breaks, you just buy a new car, it's that simple :)
"The internet wants to hear the bad news" absolutely right! We know how great the car is everyone says so we want to hear the problems you have experienced! Great job and thank you...
After this video, Tesla flags Jason's VIN for high priority service when he calls in.
If his name/VIN isn't flagged from the day one, someone should be fired. Any reasonable car company should have a list of influencers in the industry.
@@tolep Plot twist: What he's getting is already a preferential treatment :)
Plot twist: Tesla owners must have a YT channel and thousands of followers to get their vehicles serviced.
@@zachcoldwell7978 irony is ironic
Reverse twist: Jason gets flagged as Persona non Grata and gets his referral program revoked, just like Rich
Nice flex: “called my friend rich rebuilds”
It's easy to contact TH-camrs and their supporting teams if you're acting like a colleague rather than a fanboy (ex big channel editor).
@@AlexPotvin I pooped once.
Jason. The answer to your problems is simple. Just trade it in for a new one when you need new performance pads. I'm sure this is what Tesla expects you to do anyways.
It's all how you ask the question. I would love to hear their response to your better version of the question: "I have the track package. I need new pads."
This person is an engineer. It is impossible for him to state things simply.
@@zachcoldwell7978 He'd probably consider it lying, because without the pads, he doesn't yet have the track package!
The best kind of glued on spoiler is ...
... no glued on spoiler
I kept thinking “this road looks familiar” then I saw the Metro Parks sign and realized you are on Huron River Drive! Fun to watch local videos thanks for all the good info!
It's not a car, is an iPhone with wheels. You want to upgrade something? Going to have buy grey market parts and to the work yourself. If your lucky the security measures won't brick it because they don't recognize the new bits :)
That’s true, well said.
This is untrue it's a better car. There are plenty of mechanics who work on Teslas and like every car some things void warranties.
@@TheWineroute As a car it's unparalleled as far as specs, I'd love to be able to justify owning one.
When it comes to caring for it, Tesla handles it like very similarly to the way Apple handles their business. You can go to GM, VW, take your pick of conventional car brands and buy an engine and all the bits to run it. Tesla not only won't sell you one, you need a factory matched controller to run it.
Of course there are shops that will work on them just like there are shops that will fix you iPhone or MacBook. The issue is the same for both of those shops, the manufacturer so tightly controls supply of the parts it impacts the work they can do even if they have the knowledge.
That's a bit much to go into, which is why my comment didn't go so deep into it. Love the engineering in Teslas, don't love the way the company is run.
What upgrades did you want to put on your iPhone?
Tomas LaTrain nonsense. I upgrade my Apple stuff all the time
This is the exact reason we're buying a Rav4 Prime instead of a Model Y. The service side of Tesla just doesn't measure up for such an expensive vehicle.
The Rav4 Prime seems really rad! Hope you're able to get one, apparently production numbers are pretty limited.
This is exactly why I’m getting a RAV4 Adventure. Also, simpler is better. Hybrid/electric systems are expensive and complicated to repair and also pose a problem to first responders who are trying to help you.
My Lexus RX 450h in sport mode over the RAV4 any day.
There have been a consistent half dozen available in Boston metro for last 6 months🤷🏼♂️
The SE and XSE base models are reasonably available for MSRP in the Northeast. We've had to wait around 5 months to get the XSE Premium in Blizzard Pearl we wanted, but it's built and coming in a few weeks.
So you basically have to buy the wheels everytime you need to replace the pads? 😂😂
Great to hear about your experiences, and that you overall love the vehicle. For me, I couldn’t own a vehicle knowing that almost nobody on the planet could service it, including me. Regardless how infrequent that service may be needed, that it is available within a reasonable time frame (my lifetime, for starters) is very important. And I drive a 22-year-old vehicle.
teslas are only for rich people who arent concerned with expenses
Have you tried using the: “Do you know who I am approach!?
Haha I would never do that. I once had a shop refuse to do some work for me, then they recognized me and changed their mind. I said no thanks.
Good for you :)
@@EngineeringExplained admirable....a true gentleman
@@EngineeringExplained Ha, if I recognized you, I'd send you away, stat! 'Cuz I'm a tech write, not a car mechanic!
@@EngineeringExplained and who are you? I am seeing this video for the 1st time. and it is very WEAK. The real service stories are horrors. what you complain on is first world country petty BS. Who in their right mind would expect those wheels and pads would make any major difference on track anyway...
Why would Tesla sell parts to make money when they can just sell stock.
Try being 350 miles from closest Service Center! I won't go into this.
Man I have gotten exceptional service from my Tesla service in center in New Orleans LA. Two thumbs up.
Tesla sounds like Apple - once you're in their ecosystem, they own your ass. No aftermarket support?
And everything is held together with cheap glue lol
My thoughts exactly! Was looking for a comment like yours and found it obviously.
Tesla actually has good aftermarket support
@@Oosik91 Excerpt from Rich rebuilds conversation with Tesla support:
Rich: "...Oh, I don't actually need the lug nuts just the little plastic covers for them"
TS: "What do you need those for?"
Rich: "Excuse me?"
TS: "Well, what do ya need em for?"
Rich: "Please hold for a sec"
Rich: "AAAHAHAHAHAHAHAHA AAHAHAHAHAHAHA"
Well I hope they're getting better lol!
maybe you need a new wheels every time you replace the brake pads...
E E Clarified, he wanted the Testla part for testing purposes, I assume for a video.
No I think you have that backwards you get to keep your tires wheels and the old brake pads but you must a buy a new car
So like a Veyron?
How crazy is that? Fancy not being able to get replacement brake pads?
That's what happens when the boss smokes too much weed.
@@nucleard3 With the Veyron it was a set of wheels each time you buy a set of tires as they would not let you go 400kph with used wheels and new tires. (But i guess people buying Veyrons don't care, as most only put the thing in storage)
I bought a Chevy Bolt because I figured it would be easier to get serviced.
When getting competent service from GM is way better than getting competent service from Tesla -- that says a LOT.
Basically, after my Saturn experience, I never want to deal with GM again.
Buying a Chevy bolt you will need to get service more than someone who owns a Tesla. And I buy Chevys I own a Silverado now and my last four vehicles before that were also Chevy Silverados. But if you think a Chevy bolt is even close to a Tesla you are living in la la land buddy. And by the way GM's service department is not exactly a shining example of good service either.
@@actionjksn It's not really about the performance and tech for the average Joe. The average person who only has 1 car and has to work I believe cares more about reliability and convenience. That's why Toyota sell a gazillion cars, reliability and convenience.
The out-of-warranty battery costs are $16,000 for the Bolt. Hope you're prepared to foot that bill..
Can't tell you how many times I've tried to buy something from a company and just gave up because they made it so difficult.
Completely agree! The mobil service I had was great but the few times I had to go into the service center was quite a different story.
I’ve had a hard time with Tesla service too. They refuse to do my oil changes!
They wouldn't do a radiator flush on mine either.
They wouldn’t even top off my DEF. the nerve.
Lol
@@Bobbill-kw3li That is absolutely true. Oil lasts the lifetime of the engine. The lifetime of your engine will be somewhat shorter without oil changes though.
Those bastards refuse to fill up my blinker fluid
So if you have the track package, once you use up the brake pads, they'll never sell you another set of track pads again? Genius!
Isn't that GREAT. You see the owners just want to brag they have the Track Package, which they don't install, but they HAVE it in the box at home. That is your Tesla customer in a nutshell, they get the perfect service dept for them.
Once you own the car, Tesla couldn't care less it seems.
My 2000 Buick is coming up on 300k miles, on it's 3rd battery, 4th set of tires, 80 oil changes, 3rd set of brakes, 4 transmission fluid changes and 1 front lower control arms replacement. I've done all the work myself (I don't trust addicts, etc. with my life) and the parts mostly are all aftermarket.
Still runs like a champ.
What happens if you’ve bought the full track package and you need to have the pads replaced?
Seems a bit odd.
buy another package.
I think they don't wan t you install then yourself? They just want the dealer to do it.
Yeah, but apparently even the service center can't get just the pads.
The VIN will show you have the track package so you can order them no problem. He's trying to put together an "a la carte" track package after purchase, many OEM's won't allow you to spec option packages after purchase, nothing new.
@@boostav that could be true, yet neither the maker nor the service center can even provide that answer.
You answered the questions half a minute in. There's no direct competitor yet. A firm thus rests on its laurels.
VW group watching aggressively
Regardless of the strength of the competition, a company claiming to care for the environment should do better.
Beautiful drive down by that lake!
I'm trying to get a software update on my 2019 Honda because of a NHTSA recall bulletin. I called the dealer a month ago and they have yet to get back to me. Don't think the Honda dealer network is any better than any other company. Maybe I should just buy a Toyota next time.
Right to repair. Tesla is Apple of cars. Just too many similarities
I have no problem with Apple. My family has 4 iPhones 3 laptops 2 iPads and 2 iMacs. I’ve upgraded the laptops and iMacs memory and SSDs and replaced screens on iPhones and an iPad
@@rcpmac Only because in those older devices Apple didn't figure out how to prevent you to do that *yet*. ALL of Apples newest computers have soldered RAM and soldered SSDs and are impossible to replace or upgrade at all due to hardware ID. The new iPhone refuses to function properly if it is not using it's manufacturer's original hardware verified by various hardware ID systems. iPhones commonly bricked themselves completely (unrecoverable and memory corrupted) if you changed the home button yourself and you updated the phone, it would detect the non-manufacturer ID and destroy the phone.
You can become tesla certified though. And it’s not that hard taking the techs they hire to paint are laughable. (Not all of them if your a good tesla tech this doesn’t pertain to you and you know who you are)
@@rcpmac you just described very basic things to repair. And go do that with the iPhone 12 or any news ipad. Really and apple device with the double glass good luck buddy cause your never fixing that 100%
@@rcpmac you didn't have a problem with Apple. Every device past 2017 will have some sort of protection against repairs and proprietary SSD and RAM. Not to mention latest MacOS update bricks macbooks from 2015 and older.
For any fellow Tesla owners out there, how have your experiences with service been? And anyone out there able to acquire the track pads without ordering the entire track package?! (Obviously you can go aftermarket here, but for the purposes of testing, I wanted it to all be OE). Thanks for watching!
I just got rid of my model 3 this week.
My model 3's rear lights were changed three times, my windows rolled down by themselves regularly (especially on the highway and they wouldn't go back up) the fans for the ac stopped working on the passenger side, the car didn't come w a spare tire even if you're ready to pay for one and many other ridiculous things.
Worst of *all* is not the product, which would be AMAZING if it was built properly but the company itself.
I drive alot and work for a company right now and my mileage is busted, consequently I had to get rid of it or pay 20¢/km which is ridiculous and would have represented more than my buyback. (I leased my tesla through a third party) I can't buy a car or finance it for technical fiscal reasons but I've always leased my cars and flipped them after a couple months or years. It was financially doable and that's what I do. I went to get myself a model Y last month because the car is fun to drive regardless of it's flaws and when I asked about the leasing program to my surprise there was no buyback option!
I was like what...? thats not leasing it's renting as if I went to Budget/Enterprise/Hertz/Avis and ect. I get that tesla wants them back for robotaxis but wtf kind of company disguises leasing programs into that kind of lie...
Anyway, I had a model 3, loved it, then realized it was very far from perfect but I enjoyed it enough. Glad it's over and I can't wait for the Rivian R1S coming next year.
So far so good - had my back window crack during spirited cornering in the mountains. Replaced in a day under warranty.
I am sure you are aware of TFLs issues with rear door handle actuator. Generally not a great experience. One of the turn offs to electric. I can't go to AutoZone (or whatever parts place of choice) and grab a part to complete a somewhat easy job. Warranty aside, for those that own slightly older cars, DIY is a major cost savings.
The service experience is definitely not great.
Nearly every time I've been in (which is a lot unfortunately) I've had the appointment issue you had. Work on the car didn't start until much later in the day and I've kept the loaner a day or two longer than expected.
Communication is also just not great as their process doesn't seem to have a person who is responsible for that. It's just whoever gets around to it.
@3SGE I don't think so. Service Centre employees won't ask for twitter/Yotube account links before taking the car
what if these track pads are worn down - need to get new wheels too?
7:45 🤣🤣 as soon as this part came up i knew what Rich would have said!
Your fourth Tesla service visit sounds like exactly what I deal with literally everyday. I’m a Honda service advisor in a large-ish market. Not many Honda dealers nearby.
We have too much work with not enough staff. Appointments are scheduled a week or more out. People are always unhappy. They assume an appointment is for the technician; that’s actually a reservation to talk with an advisor. Keep in mind as advisors we deal with 20-30 customer interactions a day, plus carryovers, while also scheduling future appointments, and following up with customers that have left, and maintaining survey scores because their job and pay scale is on the line.
/rant
Appointment should be to get car serviced, not talk to someone..Can't you hire more techs or is the management so bad no one wants to stay working there or are there actually a shortage of qualified techs in your area?
@@prule1335 That’s the unfortunate reality- good technicians are much like nurses in that they are always in demand, often underpaid and very difficult to fill positions.
This was one of two reasons I bought a Nissan Leaf. The other being the driver hostile dashboard.
You can't battery swap a battery out of an otherwise damaged car in a nissan leaf when its degraded, and it degrades fast. You have to buy a new battery. Have fun :).
2017 Model S, 70D, 21,000 miles. Quality is circa 1981 Detroit. Last visit: 2nd windshield replacement (1st was installed incorrectly and cracked) because they determined a constant creak was due to a broken weld behind the dash. They spilled windshield sealant on the passenger seat and broke the visor clip. They are going to replace. 3rd visit for the rear bumper parking sensor that gets pushed in..somehow. They replaced the central console as the spring broke and it would not stay open. Replaced the driver side door hand mechanism - driver door would not open (stripped gear) (they told me the other 3 will also fail). One of the USB chargers didn't work. The car is full of squeaks, rattles, pops, etc. Again, 21,000 miles. I have never had a car in the shop as much as this one. Fingers crossed the battery, electronics and motors hold out. So far, to their credit, they have fixed everything, no charge. They never have loaners.
Also, had a blow out and it took 24 hours to get Mobile Service out to change the tire (I live 15 minutes from the Tesla factory). I can change a tire in about 20 minutes. Going to order an aftermarket $400 tire kit.
Great video as always 😊❤️👍☺️
Sounds like an Apple inc., you have to buy whole car to get parts and it probably won't work because it chipped.
Tesla is a bit like Apple. Can only use stuff from Tesla
And the stuff they want you to use.... Break your laptop and want to fix it yourself? Tough sh*t, pay for our service to do it (if they will) or buy a new machine. These companies are actively fighting against letting people work on their own things (like connecting parts to software so you can't even fix it if you have the friggin part) so i only see it getting worse, when you buy tesla or apple that's the model you get into. 100% control
@@nerdlywehunt That is true. But according to Jason, the same can't really be said about Tesla
@@volvo09 its all about the money
@@nerdlywehunt cares about their costumers. 🤡
@@nerdlywehunt How can you live with that lie?
I have been leasing a Tesla Model X for the past 30 months. I have had multiple bad experiences with Tesla service. The customer service is poor, on multiple levels
Jason my friend, sounds like you should have kept that nice Integra. These stories I keep hearing about these modern cars just make me appreciate my 95 Gsr constantly Just keeping it simple and fun with out breaking any speed limits or dealing with gimmicky hassles. Thanks for always sharing your insights.
Oops, I forgot your teggy got stolen. Sadly, even base model automatic integras are still being stolen in 2020. Hopefully Tesla get their act together and provide better quality service to their loyal supportive customers or some other car company will.
I feel you buddy.
I also have owned a 2018 Tesla
and than i had a little accident by my fault.
Im a mechanic so it wasn't a big deal, but to get the damage parts swapped was a nightmare here in Germany nobody could exactly say where to get the parts from the tesla dealership in germany or when they will arrive from the usa.
Long story of waiting and calling blablablaa it got me on the nerves, i sold the car for very cheap.
Now i own a audi e-tron, plan to by a vw id for a daily drive between house work and shopping.
So that was my experience about Tesla dealers in Germany.
Greatings.. by the way, love your channel!
Yeah it’s the sad truth of what needs to happen
One of the problems I see here is that these problems have nothing to do with the fact that the car is electric, but people will use this as what the 'standard' for electric car service will be.
I suppose that's the problem with the no direct competitor in the segment part, any property of the one car in the segment is technically speaking a property of all cars in it.
Might not having anything to do with it being electric, but it has everything to do with the future which modern electric cars are forcing. A future of unserviceability where the car owner has 0% control over 100% of the car. Nothing about this is progress.
@@RothBeyondTheGrave All I need to do is see which auto companies backed the anti-right-to-repair vote in Massachusetts to see the direction. It looked like every auto maker did that, basically.
But I'll bank on my car being so cheap that making it too complicated to repair would be to expensive, lol.
@@LazerLord10 I'm not at all surprised every auto maker would. Hahah & I hear you on that. Let's hope that's true. All I'm trying to say is that current tech in modern cars is about 85% unnecessary. It's a car. Even for those like me who will never drive anything newer than 2010, my car is still overly complex yet very serviceable & very diy friendly. I'd just fear it not staying that way if or when manufacturers decide to take an array of steps to stop that type of ownership, or even if non electrics or cars of a certain vintage become illegal to operate for perhaps not meeting with new emissions standards, etc.
@@RothBeyondTheGrave that would be scary AF
I really despise when a person or company don’t want to take my money for something they have and I want to buy! Happens way too often where I’m left thinking “what’s wrong with you? Do you hate money?”
Just wait until your warranty is done.
I had a Model S for one year out of warranty and lets just say I traded it for a Lexus after that. Wouldn’t catch me buying from that company again for a few years. Too many issues.
@@InternetDude it will get worse once they start building even cheaper cars.
@@hasangenc2922 I would expect that yes!
@@InternetDude LEXUS makes GREAT cars!!
I can already hear Rich laughing his ass off. 🤣
Obviously you're supposed to junk the car before you need pads 😁
It did seem insane that you can’t buy standard ware items. Like these items are designed to wear so how do they expect you to drive your car and go out and spend another six grand for a performance speed whatever package? Glad to see you were able to get things taken care of, as I really like your videos. Good information, no drama, all your honest experiences.
Beautiful landscape where you live.
"The computer says no"
@Foxtrot Oscar I'm German and I know what it means 😁
@@strebrr Thats because you fellas actually have humour similar to ours. Biggest myth is "Germans have no humour". They do, its just very dark and cold. Bit like their holiday to France in 1939.
@@Olliebobalong wouldn't call it dark and cold. Maybe quite dry 😅
@@strebrr I was using it to make a joke x
@@Olliebobalong I hoped you didn't mean that serious 😅
I've been hearing different stories about Teslas
Some manage to do a million miles in one and some are just going through a bunch of issues
Just type pick any car brand and you will find thousands of stories online about reliability issues and repair problems... I had an RX300 (Lexus - renowned for their high quality cars!) and it had a million problems with it and was constantly breaking. I now own a Tesla Model 3 and have zero problems 🤷♂️
@@sooocheesy The RX300 wasn't exactly the best but my friend's dad has a GS F and so far he hasn't had any problems it's actually a lot more reliable than the M5 and E63
It is pretty simple. EVs have less parts to go wrong and be serviced. So they usually work good long term, once you hit 100k most things to go wrong have either already gone wrong or will never go wrong.
The problem is with tesla that they have big issues, relatively speaking, with electronic hiccups like the doors not opening. Combine this with their poor customer service and horrid right to repair policy and here we go.
That of course doesn't mean all Tesla's have problems, except for their poor quality control in manufacturing, but those that do are hit hard.
@@derfurz8618 oh yeah that is true
@@basithph8958 saying a lexus is more reliable than a performance bmw isn’t exactly impressive.
Jason, having spent some time working in the automotive service industry, your experience isn't exclusive to tesla.
Service centers hate having customers waiting there (hence why they got you out with a loaner). Car repair often not linear and doesn't go as planned (either technical problems, a car tying up the hoist while the service advisor tries to reach an unresponsive owner to approve a repair, etc.) and delays happen. Appointments are more of a suggestion than a real slot. Some dealers will do better of you tell them when you book you'll be waiting for it, but most of the time the work isn't completed as scheduled.
Now, the fact they weren't sure of the car would be ready at the end of the day is a bit inexcusable for a simple routine service (if you had a failed part that wasn't in stock that's a different story).
Can't always get what you want but sometimes you might find you get what you need.
I interviewed to be a Tesla technician. For a company loosely linked to a company that makes spacecraft, it's amazing how disorganized and lackluster Tesla is lol. Service after the sale has always been, and forever will be a distant afterthought to Tesla. With zero real plans to change that.
Have you been watching what's going on in Boca Chica? They can't even start their water tower without the launch pad breaking so bad it probably will destroy another water tower. There are a lot of brains at work in both companies, but the organization, management, and execution appears maniacal. As others have said they are not a car company they are not a rocket company. They are a tech company who build cars and rockets and they are missing some very simple but critical details. They have zero excuses for their failures with Star Ship. None of their failures have had anything to do with an experimental reusable rocket. All of their failures have been from technical issues that have been understood and perfected over 50 years ago.
@@duster0066 have to love people on the internet that know more about rocket science than the people who turned the whole industry upside down.
@@Custo911 I ask you what do you know to judge me? Refute what I said wizard. Make excuses for your worship at the church of "Elon". How do they screw up so much repeatedly that has been known and perfected for many decades? You can toss insults, but can you explain anything about rockets or cars, and the mistakes being made by both Tesla and SpaceX?
I knew you would respond. Prove you're not a hero worshiping sheep. Make a logical argument. Explain why they can't weld, how they thought they could ignore aerospace plumbing methods, procedures, and practices, and how they thought they could aim 750,000 pounds of rocket thrust at a concrete slab 10 meters from their unshielded uber critical equipment for which there are no back up systems?
You can throw insults. Do you know anything about rockets. airplanes, or cars?
@@duster0066 all I know is that SpaceX is testing a vehicle substantially more advanced (cargo, reusability) than ANYONE else. So unless you can show that you are working on something similar (which noone is as far as I know)... your are coming off as an internet troll.
EE> But I had an appointment. The whole purpose of the appointment is to reserve that time.
Tesla> Sir, I know what an appointment is.
EE> I don't think that you DO ..
Seinfeld... lol
Your video reminded me of my work at Boeing
5k for tires and brakes, that's crazy!
My personal biggest problem with Tesla is them disabling Super Charging on a 2nd hand vehicle. Absolutely ridiculous.
Salvage titles, otherwise an insurance write off. Not just because it went through a sale. For what it's worth, I think it's BS that they do that too, especially for vehicles where it's not free unlimited supercharging.
@@GuruMN Oh is it only salvage titled Teslas that get supercharging disabled? I honestly didn't know that. It's kinda maybe ish more understandable now why they disable supercharging on it then. Thanks for educating me on that
It's one thing to disable supercharging on salvage title cars (Tesla owns the network, etc.), but entirely another to disable DC fast charging of any kind. I'm sure Electrify America, EVgo, ChargePoint, et. al. would happily take your money if Tesla doesn't want it.
They don't just disable supercharging they disable fast charging ENTIRELY so if you want to take your salvage Tesla to an Electrify America station YOU CANT! It's basically the same as GM or whoever deciding salvage cars shouldn't have access to the gas pump and need to refill using portable cans...
Oh, goodness. So when he’s cars are 5 years old and a relatively minor accident that would have been repaired 2-3 years ago puts a salvage title on the car because it’s less expensive for the insurance company to buy you out it’s demoted to home charging kw\hr amperage? Basically scrapping the entire car. Yup, that’s how we save the planet...
You are so gonna get banned like that guy that repairs his own Tesla
That's a sarcasm in an apparently serious-looking statement
Well once you have the track package, do the brake pads somehow last forever? At some point you'll need new pads and have to order them or do they make you rebuy the track pack every time?
2:00 Is your paint a bit “orange peel” there by the spoiler ? Or is that a bit of dirt ?
Tesla: "We recommend lubricating your brakes with each blinker fluid rotation"
Hahahaha‼️🤣
Brake service is totally normal anywhere there is salt on the roads, and makes a huge difference in the longevity of not only the pads and rotors, but calipers aswell. If you don’t regularly service the brakes on your car where I live, the pads will be usually be seized into the brackets after a winter and the rotors will quickly form large rust lips. This also leads to the caliper pistons rusting worse, and eventually seizing up.
@Camaro 68
😆‼️
@Camaro 68 Yeah, I'm on Cape Cod working for Toyota and at worst you'd want to service the brakes every 5 years or so. Maybe Toyota's brake calipers don't seize like other brands but "every winter"? Like jeez what kind of pot metal are they shoving into these caliper slide pins.
_Blinker fluid?!_
BMW: 👁👄👁
Louis Rossmann liked this video.
Imagine someone having a pile of new tesla-wheels "Yeah I take it to the track regularly and have to replace the brake pads from time to time"
Jason, your mistake is to think of the Tesla as a car...it's not, it's a tech product. You should be grateful that they've offered you the opportunity to pay them to b-test their product for them. Change your mindset, and your life will be better...the fit and finish on my 30 year-old Honda (nsx) is way better than than the Tesla model X we just got.