I like how he always says "Have a wonderful day." It's a little thing but can make your day just a bit better. Anytime an employee says something like to me I respond with "You too." because it doesn't hurt me to wish then well as they have me, just passing on the good.
@@MC_AFC no, I’m not recording videos and I am like that and even more sometimes (like really blasting good energy and stuff), that’s because theorically you gotta do it for the job, also I like to be like that and even a bit extra to those disgusting rude customers, it makes them so mad it’s funny
@@aidanwolff3213 Same for customers who thinks they got to talk to the cashier for a bit before they pull out their wallets from their pockets. It urks me big time, and I don't have the time to listen to the customer's stories. I feel sorry for the the cashier who was patiently waiting for the card/cash.
What I'm really fascinated by how quick he counts the cash and the coin dispenser in the back. I myself work in fast food too and counting cash that fast has never grown to me but having that coin dispenser in the back that dispenses the right amount of change per cash payment would be awesome so it would be quicker instead of fiddling with each coin section in the drawer.
Yes that would have saved me a lot of time back in the day when I worked the drive through window. It seems like a little thing, but when you're doing it for a shift it makes a difference.
The change dispenser is definitely a help with time, wish we had that when i was a cashier for Esso. It doesn't seem like much saved time but when you're handling thousands of dollars in cash transactions in a day it would add up.
Trust me, a Mcdonalds with a full crew and all following the policy's and procedures is the best place ever, my store right now is so under staffed every shift is hell on earth, hope things improve.
they need to start paying more to attract employees, this isn't the 80s or 90s anymore. people need more money to afford things in this economy and these companies act like they can't pay more when they can
Sounds like a skills shortage probably to historically low unemployment, lack of immigration and government giving handouts rather people having to work for their money.
@@EatMyShortsAU lack of immigration? No.. that pipe never stoops pouring lawful immigrants. In terms of illegal migrants, it's never bigger than today.
that change machine is so cool. i know people are going to have a problem with it saying people can’t count or whatever blah blah but as a cashier in a restaurant myself it would make my job so much easier especially when it’s busy
People have no idea how long it takes to count change. Even the best change counters in the world can’t compete with automated. I bet the daily time spent counting change was significant compared to the machines.
Very interesting to compare. In the UK, the card machine is on the large wire and is handed to the customer in the car. The card never leaves the customer then. Also, how many people pay with large notes?!!
during covid they did that here in the US at some places. 20$ bills are most common here that people carry, most plaecs wont accept a bill larger than 20.
That's interesting, never worked a position like this, but I can appreciate the software / coin machine assisting the employees. Exact cash, next dollar, etc... clever shortcuts that speed up the process. Good engineering 👍🏼
I remember when McDonald's switched to the registers with pictures. I quit over 10 years ago, and it's amazing how they haven't changed, while the equipment inside the restaurant has changed
@@coolnic1137-duofficialmaven how the hell do you not fuck up i do lane 1 and cash and when theres two lanes i start stressing out since i have to actually double check the order while taking an order
@@stephenstenglein1529 that’s the difference between the owner who actually makes livable amount of money compared to the wage slaves. This guy owns the restaurant lol
@@Rang1984 from what we know, could have literally fired someone with a med cert for not showing and no one would know a thing. He does run a fair workplace though
At our location, we always ask the customers if they would like their receipt or not. Usually means that they can get through the drive thru faster. I would always recommend getting your receipt if they ask you for it, especially on big orders, just to make sure that you can verify your order if they ever ask for a receipt.
Big orders for sure. Personally, in my use case if it is goofed it is just barely and the trip back isn't worth it (especially with how happy people are to fire min wage workers). Mistakes happen :D
I always hand out the receipt with the change/card, as I have found it's faster that way. That way, unless they drive up after giving exact change, or tell me that they don't want the receipt, they don't have to ask for it, and they're on their way.
At my store we always tell them to pay at 1st window due to a a lot of cars wanting to pass it and pay at the present window when it's during lunch time or breakfast
I love how you repeat the total once they drive to the window aswell because sometimes customers drive off before the total is said or its hard to hear so I think thats really fantastic customer service repeating the price. I've seen many not do that once there at the window and they have to ask first
As a Canadian, I find it weird to see you just taking the card and processing their payment. Up here, we don't hand over the card, they hand over the machine (and we typically tap).
Also, U.S or this part of U.S. seems to still be cash reliant. And all the $1 bills because they don't have $2 denomination in coin or bills. And the pennies! We got rid of those years ago because it costs more to make a penny than the value of it.
@@StephenPatula If everyone was like you people would actually like working in fast food. Or retail or any unappreciated job line honestly. You are such a good worker it's not even funny
@@666Lachrimae666 Most people don't like working in fast food because of rude customers, your colleagues being nice doesn't change that unfortunately. This is also why there's a massive employment crisis in the hospitality industry - people aren't paid enough to put up with people's bullshit
This is a great example of all fast food Drive-Thru POS. He counts the money twice. The customer should always count the money as well. He is polite and quick. Very good job.
Wow, at the mcdonalds that I work at, we're always so short-staffed that I usually have to run the cash booth while taking orders for both drive thru lanes. I wish my job was this simple lol
That was how my store always did it, except for the very peak lunch rush hour. We always put our best crew "in the hole" (drive thru window 1) because it required being able to multitask and use dual POS screens and handle 2 customers at the same time, one at the window and one at the speaker. This was decades ago though. It didn't take long to learn how to listen to the earpiece for the order, enter the order and count change all at the same time.
as someone from the uk, I was baffled when the driver handed their card to you to put into the machine. Here the McDonalds employee passes the card reader out of the window and we either use contactless or use chip and pin.
I started some weeks ago this job, my first one. I’m very happy with this. It’s very stressful (I’m a runner) but it helps very much on problem solving and it makes you think and do faster than ever. Overall I’m very happy with this job even there’re some negative things like bad organizations of roles (sometimes I’m runner and waiter at the same time) and colleagues a little rude and they don’t want to learn some basic skills… Another little problem are the machines. These are very useful and simple to understand but software could be develop better
@@pentree986 it’s simple: you take a tray with sandwiches on and you have to grab the correct fries size and the beverages. After you grab some napkins and straws and sauces if needed. It’s stressful because you walk a lot in circle and you have to remember the order during the rush (sometimes it’s better take two trays and assemble them at the same time). Add some big orders like 4 happy meals, 4 big menu and 4/5 sauces…..
Yep and sometimes when the change falls down the tube, coins manage to fall out or get stuck, ruining the count, lol. Manages to happen at least once a day.
bruh i used to work at a wendys as cashier and compared to this, mcdonalds systems are so advanced and looks way easier than what we had to do manually. From the POS system having images of the cars behind each order and images of each menu item to the change machine automatically dispensing exact change, multiple people/windows instead of one window/person for everything. Wish i worked at a mcdonalds instead now lol
@@randommanyey damn, he works and runs the place. That’s crazy, bro works hard every day, then still has to pay the workers, that’s a lot of pressure. A big W
I did this exact job every day for 2 years (while also taking orders) but for some reason I’m still here watching this video lol, I always liked having someone take orders while I took cash but that RARELY happened so this is nice to watch 😂
At my place, there were two people that contributed to putting together someone’s order. In drive-thru there will either be three or two people (a good setup would be a person giving out the orders, a person making the drinks, and a person taking orders on the second headset. Sometimes if it’s understaffed though the person on headset will be making the drinks). Once the person has finished making the drinks, they’ll put them on the counter for the person on window to sort out. Then there’s the person who takes the orders from kitchen and bags them. When they’re finished, they put the food on the counter for the person at window to take. The person at window basically looks at the order onscreen and joins it to the drinks/food that are on their counter to figure out what the current customer’s order is.
If you look you can see it pops up the screen with all the menu items. You click them and you choose the burger or meal and there’s different pages for all the items.
the hardest part is saying have a wonderful every time. respect man, i could never work in retail or fast food. I work in a boomin warehouse and i get drained from saying hi to everyone and having that small talk..
@@kfcwickedwings Good question. I try to use cash as much as possible for day to day purchases, when shopping and when going to pub. I don't want to share with my bank/VISA where I have been, what I bought, how much much I withdraw from at an ATM at a casino, how many beers I purchased etc. (i.e I actually care about my data and don't my it be used by big corporations and/or share with the police is something happens). Having said that, card is much more convenient especially with tap and go options.
The whole photo of car then click on it for the total is genius! The ones around here always ask "Did you have this?" Here is seems like they know exactly which order is next and can say the total right away!
the pictures only show up when the order is taken from the back booth (lane 1) so if it’s taken from lane 2, pic doesn’t show up so it’s best to ask when you don’t recognize the car from your screen and avoid charging wrong
to add on, orders should be in the right order anyways but here and there, ppl will skip the line and/or having mobile orders or double orders that are separate
I'd like to add to these comments, the ones that LIVE on their phones, not even paying attention, are actually scary sometimes. Literally hand money out, NO eye contact, no verbal response to the cashier at all... Take change/receipt, drive on. Just the hand in the transaction, that's all. Very hard to deal with. (Not talking about that rare emergency call, which I've seen people get, these are everyday convos.)
Sounds like you just need to shut up and do your job as a "cashier". I didn't hear any sarcasm. Love the videos, reminds me of when I was working there!
Processing larger bills is part of your job as a cashier. Sometimes those bills are all people have after they have just withdrawn cash (Somebody has yet to show me an ATM that spits out only small bills) I work as a cashier at a discounter in Germany. (For those of you who know ALDI: That, but I work for one of their competitors) As is widely known, Germans are very reliant on cash. Some would rather die than pay by card. It's end of the month now, so everybody now has loaded bank accounts. Today I was on the 2nd register, meaning during my shift I was at the register for maybe a third of the time (the rest of the time I was busy restocking and tidying the store) I had about twelve 100€ bills in my cashBox. The only slightly annoying thing about 100€ and 200€ bills is that I have to stuff them into the cashBox under my register instead of putting them into my "cash-drawer". (Have to do that with 50€ bills too, if I have more than 5 in my drawer)
I swear, you are so proficient in your job. As a manager for a major corporation, you are the type of talent I want working for me. I hope your employer knows just how lucky they are to have you. PS ~ If I was the manager or GM, you’d be promoted in a heartbeat. Keep up your great attitude and speed. This is how fluent ALL drive throughs should be. ☺️
Cool video mate, in Australia we now have eftpos readers mounted to the exterior ledge of the window, so drivers can tap-and-pay themselves, it's different to see that in the US the cashier takes the card in the window!
0:45 in ten UK, they reach out for you to instert, tap your card in. But I see in the us they take it, which is how that lady made a picture of someones card and stole the information
You must be the jack of all trades there. Like how you all are so polite. Like your videos man. I never worked in fast food but you make it look so easy i subscribed.
I work a window at a local resturaunt, and I've gotta say, I think this might be the only area I prefer my store over McDonalds. We use Toast, which may not have as many features as McDonalds' systems (I don't know specifically what they use), it's far easier to analyze and understand. Also, I spend alot more time with guests, mainly because we're a single window resturaunt. Oh, the joys a cash window would bring us!
I was also a drive thru order taker. But at my mc donalds I head do deal with taking orders and getting the money both same. At first it was hard, we didnt had an coin dispenser, but as soon as you mastered the station it was sooo chill. No much running, most of the time customer already knew what they wanted. Only thing, that really annoyed me... When the boys from the back of the car are screaming to the front and you headset didnt catch up everything. But the driver, most of the time parents, didnt even had a clue what the kids want^^
Thank you for making these videos. I am tired of applying for jobs and making comments to mangers while not knowing what the job really is. More companies should do this.
I'm starting to think the last maccas I worked for must of been in the ghetto because I've never seen a cash drawer in my years of working there where we held the 20s in a slot. We always had to keep them under the removeable drawer with 50s and 100s.
in case of a theft you should do that worst happens they only steal the 150 or whatever you have in teh drawer! also its strange they let him handle their card!!
I worked at the golden arches for 5 years and I hated working cash booth, I never had an order taker and our drive through was a 2 lane, I hated it but I tell you I was the fastest order taker and cashier in the store. Also I worked closing shift and dayshift would never do their dishes so I'd walk in to a 3 foot tall stack of dishes at 3:00 every afternoon, heck most days they wouldn't even have the breakfast dishes clean, bouncing back and forth between the sink and the window all day sucks, ESPECIALLY in the winter, 10 below and soaked inn dishwater X(
OMG it drives me BANANAS when a customer takes an hour and a half rooting through the change cup and the glove box and every pocket and the center console hahaha
This was my home position for 1.5/2 years I was the quiet guy so my managers would always put me in the back so they could have fun with the more sociable employees up front. Despite that, I still loved to be in the back cashing out while taking orders, cleaning trays, and setting up oatmeal's for the morning. I could do the job blindfolded and I always left my station clean and organized.
Same I am quiet too but I would prefer the kitchen better just sick of working this position for 3 months for 8 hours then having to clean the whole place after every shift for 6 days a week getting off at 11 at night only getting 5 hours of sleep and having school at the same time
A few things I hate in working in fast food: •The shit pay (great colleagues make up for it tho) •Take shit from customers and not being allowed to tell them in three different ways they’re wrong. •When customers stood in line for 20+ minutes but still doesn’t know what they want. •When customers doesn’t have their wallets ready to pay. Legit waited for this lady the other day to find her wallet in her purse for 3 minutes. (I could have taken 6 orders in that time). •If we call your order and you don’t come for 5 minutes even after multiple times we’ve called it. Then don’t you have the audacity and come to me and say it was cold. Now are we just supposed to throw away all this food and make you a new serving just because you’re a stup1d fuck? •The people treat you like you’re a robot. You could say Me: “Hello and welcome what would you like to have today” they answer with this order Them: “I THIS I WANT THIS” Me: Anything else? Them: if I would’ve wanted something else I would have said SOOO later on give them their food and wishes them to enjoy it walks off with it and no thank you or gratitude. Even if the order was finished in a few seconds. Sorry rant over just needed to get it off my chest I love my colleagues and like my job. It just has a few downsides to it.
I’m reminded of what one guy told me when everything had just been shut down where I live. I asked if he was still taking cash, and he said the best answer ever. “cash is king”
I'm in the UK and used to work retail and yes lots of people still pay with cash. I've found it's mainly the older generation that use it and mainly young people that pay using their card/phone.
Great to see some different parts of the operation besides the kitchen! Just might wanna go back blur a couple of the credit cards. Seems you could read them pretty easily.
This is a breath of fresh air. At multiple locations in my area, those working the window barely acknowledge your existence and act as if you are a hassle. Rarely, do you find friendly, customer-focused workers?
Here in Canada, card payments are touch-less (either tap or ApplePay). The employee never handles customer cards. The card machine is on a stick and is handed over to the customer through their car window. Works great!
Wow. It is crazy how different all McDonald’s are. Mine we have to hand count all change and cash, and we always double check the order as ours doesn’t have the screen that shows you the car. Since it is Canada we also bring the debit machine to the customer instead of taking their card
Recreate this video while order taking…Trust me to anyone who doesn’t work at McDonald’s and watches this, and thinks this looks easy, it’s not! This has to be the most stressful thing to do while working at McDonald’s.
As someone who lives in Australia I find it bizarre seeing people pay by cash. The vast majority of payments here are done electronically with some QSR's having the POS terminal on a boom so we can use our card/watch/phone to pay without handing over a card.
The difference to my store is pretty crazy. Generally the order taking here is a lot more aggressive so customers feel like they are getting faster service and we can push cars through. We rarely repeat the price, rather we point at an outside screen with the order details on it and say "hey, was your order correct on the screen?". We don't give receipts out unless requested because they slow down the drivethru and is generally a waste of paper that we have to order from the supplier. And statistically, the majority of sales is with PayPass or tap'n-go payment methods so we don't touch customer credit/ debit cards. They just tap their card on a panel that we hold out for them and they're good to go
Stephen, I use your videos to help me sleep at home at night as my white noise. I also work as a McDonald's Crew Chief by profession as well for 10 years of experience. This video also makes me feel i am at work
I also backed it up and noticed he hit the “next dollar” button. The last woman’s total was $7.96 and she gave him $8-the next whole dollar from the total.
Amazing that its still common practice in the US to hand your card to the cashier. In Sweden and Scandinavia atleast we would never hand out our cards to someone. If the payment is at the tables they have portable card readers. Although we dont use the chip or magnetic strip on our cards either, im going out on a limb and are going to say that 99.9% of our card readers take NFC payments
OH my gosh. I am horrified that you do not have a spring clip holding down those 20s! I can GUARANTEE that the drawer is short 20 daily and its behind / under the till. In order to solve this dilemma sacrifice one of your register drawers and use the parts from it to fix all the broken ones, it helps with cash issues and saves the managers some time! =D
In the drive-through, the cards are automatically read as credit. With credit you don't need a pin. Yet, if you go inside, then you do it yourself, and the scanner asks if it's credit or debit. If you choose debit, then you enter your pin.
@@MMID303 still its crazy how you doing that. In eu you dont ever have to give your card to anyone. If you pay in drive through they just hold the scanner through the window.
It's so weird how in America, you hand your card and they insert it. I always prefer to be given the machine and tap it myself, but maybe that's only a Canadian thing idk.
@@Digitalgems9000 There’s no way you actually think that’s a reasonable expectation. It’s the comments section and I made a comment. What’s your problem?
Unike your local Mackey's this guy (who's parents own the restaurant) always has backup. The store is staffed in these videos and things run smoothly. Most stores work a skeleton crew and people are forced to perform several jobs at once at the lowest pay legally allowed in the States.
It’s actually really easy the reason lines get held up are 80% because of the customers not being ready or wanting to change half of the order at the window
My Manager had me crying because he said I was slowing up the line, which it was the customers not being ready when they reached my drive thru window. They were either looking for their money or decided they wanted to add an item to their order, which I have no problem with. One woman tried 3 different gift cards and then a credit card to which she had to transfer cash to. I am not going to be rude to the customers that come thru, just because the staff wants the cash out time to be extremely fast. In fact, the restaurant was short cashed when it came to their Cash +/-. IMHO you make more mistakes when you are extremely hurried in getting the car through the line.
In Canada the McDonald's cashier extends the payment pad (rigged on an extension rod) out the window for the customers to tap or insert their credit card themselves.
I worked at McD's over 20 years ago. I mostly did grill but when I had to do the register I hated the learning curve needed to be efficient at it. Back then it was just like a two tone computer screen (which was fairly high tech for the times lol). You had to have the muscle memory to know to hit the number 3 for example for a Diet coke after hitting the right value meal entry number. It was all text, no images so you could be there scanning around on the screen then looking down at the number pad to find which button it is for a stupid drink meanwhile the customer is already spouting out their 3rd item when you didn't even hear the 2nd one. And oh boy, if they had a coupon or sauces or something special you were going to have angry customers who are already judging your abilities from being a McD's worker in the first place. Looking incompetent on top of that just isn't a fun experience. But once you get the hang of it there's a huge difference between the level of exhaustion from doing a register shift vs a grill shift. The best time tbh for working the grill area is when it's busy oddly enough. Because there's usually more people concentrating on their own little area. So you'd just be like the person who has to work the end of the line. Or be the person who just keeps up on the vats for cooking the chicken stuff. The second you go down to like 3 people and others are being sent on break and if you are a closing person, it just starts to suck. You've got to run in the back to restock, clean, keep up on orders and bounce around with things while the register people are just standing there waiting for you to hurry up with an order. Managers tend to prioritize the counter area and not realized how much more physical work the grill person has to do.
![[MV] A leap of faith...ความเชื่อใจครั้งสุดท้าย (From "Petrichor the series")](http://i.ytimg.com/vi/U1piZH2CNXA/mqdefault.jpg)
I like how he always says "Have a wonderful day."
It's a little thing but can make your day just a bit better.
Anytime an employee says something like to me I respond with "You too." because it doesn't hurt me to wish then well as they have me, just passing on the good.
I live in the city and damn every McDonald's I've been to some employees seem like they hate their lives
@@SauceCup I would if I had to do that all day
He is recording a video so obviously he’s going to be extra polite 😆
@@MC_AFC no, I’m not recording videos and I am like that and even more sometimes (like really blasting good energy and stuff), that’s because theorically you gotta do it for the job, also I like to be like that and even a bit extra to those disgusting rude customers, it makes them so mad it’s funny
He has a good tone of voice as well. Luck if I was a customer I would want him to serve me.
People not having their payment ready is what contributes to a slow drive thru
That’s why card is the best in 2022
I work at a ghetto ass McDonald’s and literally 90% of customers will not even touch their wallet until they’ve been at the window for 40 seconds
@@aidanwolff3213 Same for customers who thinks they got to talk to the cashier for a bit before they pull out their wallets from their pockets. It urks me big time, and I don't have the time to listen to the customer's stories. I feel sorry for the the cashier who was patiently waiting for the card/cash.
@@HensOnly they think only about their own experience and are just obvlivious that we are trying to work here lol
At the restaurants in my city, most don't tell us what the price is so we can have payment ready or expect the price.
What I'm really fascinated by how quick he counts the cash and the coin dispenser in the back. I myself work in fast food too and counting cash that fast has never grown to me but having that coin dispenser in the back that dispenses the right amount of change per cash payment would be awesome so it would be quicker instead of fiddling with each coin section in the drawer.
yeah honestly I thought it was great and makes life so easy
It's pretty average tbh.
@@ollielon5926 bro go away
Yes that would have saved me a lot of time back in the day when I worked the drive through window. It seems like a little thing, but when you're doing it for a shift it makes a difference.
The change dispenser is definitely a help with time, wish we had that when i was a cashier for Esso. It doesn't seem like much saved time but when you're handling thousands of dollars in cash transactions in a day it would add up.
Trust me, a Mcdonalds with a full crew and all following the policy's and procedures is the best place ever, my store right now is so under staffed every shift is hell on earth, hope things improve.
Literally mine
they need to start paying more to attract employees, this isn't the 80s or 90s anymore. people need more money to afford things in this economy and these companies act like they can't pay more when they can
Sounds like a skills shortage probably to historically low unemployment, lack of immigration and government giving handouts rather people having to work for their money.
@@EatMyShortsAU lack of immigration? No.. that pipe never stoops pouring lawful immigrants. In terms of illegal migrants, it's never bigger than today.
@@hus390 What country are you in? I am in Australia it is a big ocean to cross plus hard to find legit work you are illegal.
that change machine is so cool. i know people are going to have a problem with it saying people can’t count or whatever blah blah but as a cashier in a restaurant myself it would make my job so much easier especially when it’s busy
People have no idea how long it takes to count change. Even the best change counters in the world can’t compete with automated. I bet the daily time spent counting change was significant compared to the machines.
Is this at all mc Donald’s
That change machine is very old school. Goes back over 30 years
You can tell he trains his employees well on cash handling procedures. I almost guarantee you he has little to no shrink or employee thefts.
💯
most stores anymore count the till and if there off more then a few dollars that comes out of your next pay check
@@redred222 that's illegal
@@redred222 LOL. No.
@@redred222 ummm no. They will just fire you after awhile.
Very interesting to compare. In the UK, the card machine is on the large wire and is handed to the customer in the car. The card never leaves the customer then. Also, how many people pay with large notes?!!
Same thing in Canada. The machine always goes to the customer!
Same here in Finland.
Same in The Netherlands. And most payments are (contactless) card payments here.
Same in Austria
during covid they did that here in the US at some places. 20$ bills are most common here that people carry, most plaecs wont accept a bill larger than 20.
Yes yes yes! More videos of working all the stations at McDonald's! For some weird reason we all love this lmao🤣
Yes
More vídeos McDonald's, love
you are spot on... for some weird reason we all come back and watch these vids lol
That's why get a hobby
Because we painfully can relate
That's interesting, never worked a position like this, but I can appreciate the software / coin machine assisting the employees. Exact cash, next dollar, etc... clever shortcuts that speed up the process. Good engineering 👍🏼
The coin machine at my McDonald’s doesn’t work😭
I remember when McDonald's switched to the registers with pictures. I quit over 10 years ago, and it's amazing how they haven't changed, while the equipment inside the restaurant has changed
Man, when I worked at McDonald’s I did headset and cashing while also making happy meals. Glad to see you’re properly staffed!
Literally me at work restocking making fries doing drinks doing headset and cashing out.
@@Nya0213 same for me at wendys man 🤦
Whenever I’m in the window I’m taking orders from both lanes, and cashing out orders.
I work at a one in the UK, Majority of the time if im on drive thru window its usually just me doing headset (lane 1), cash payments and dish washing
@@coolnic1137-duofficialmaven how the hell do you not fuck up i do lane 1 and cash and when theres two lanes i start stressing out since i have to actually double check the order while taking an order
I wish every McDonald's was this fast. He was calling out prices left and right.
Not only that just the fact he’s so friendly and polite is refreshing as well.
@@stephenstenglein1529 that’s the difference between the owner who actually makes livable amount of money compared to the wage slaves. This guy owns the restaurant lol
@@aidanwolff3213you are right, but Stephen seems to treat his crew pretty well.
@@Rang1984 id take an asshole for a manager for 20 an hour
@@Rang1984 from what we know, could have literally fired someone with a med cert for not showing and no one would know a thing. He does run a fair workplace though
At our location, we always ask the customers if they would like their receipt or not. Usually means that they can get through the drive thru faster. I would always recommend getting your receipt if they ask you for it, especially on big orders, just to make sure that you can verify your order if they ever ask for a receipt.
Here the receipt always comes with the bag, once they hand you the McDonalds food. Or used to, I haven't been in a few years.
Big orders for sure. Personally, in my use case if it is goofed it is just barely and the trip back isn't worth it (especially with how happy people are to fire min wage workers). Mistakes happen :D
I always hand out the receipt with the change/card, as I have found it's faster that way. That way, unless they drive up after giving exact change, or tell me that they don't want the receipt, they don't have to ask for it, and they're on their way.
It's illegal. The seller is obliged to give the check, not to ask a question. Because it's a client's document.
At my store we always tell them to pay at 1st window due to a a lot of cars wanting to pass it and pay at the present window when it's during lunch time or breakfast
I love how you repeat the total once they drive to the window aswell because sometimes customers drive off before the total is said or its hard to hear so I think thats really fantastic customer service repeating the price. I've seen many not do that once there at the window and they have to ask first
You are so respectful. You show a lot of Empathy and Compassion.
As a Canadian, I find it weird to see you just taking the card and processing their payment. Up here, we don't hand over the card, they hand over the machine (and we typically tap).
Just depends on the location, in the US.
Also, U.S or this part of U.S. seems to still be cash reliant. And all the $1 bills because they don't have $2 denomination in coin or bills. And the pennies! We got rid of those years ago because it costs more to make a penny than the value of it.
@@user-oc4ci1zj8w they have $2 bills .. they're just not common. I remember getting a few last time I was there.
@@meethed Used to get $2 bills at the greyhound and horses races for $2 bets.. :)
Are you afraid the employee is going to steal their information?
He is so nice to every customer, he says thank you and says have a wonderful day
Without them I wouldn't have a job... or a youtube lol. They are the reason!
@@StephenPatula wholesome 😌
@@StephenPatula If everyone was like you people would actually like working in fast food. Or retail or any unappreciated job line honestly. You are such a good worker it's not even funny
@@666Lachrimae666 Most people don't like working in fast food because of rude customers, your colleagues being nice doesn't change that unfortunately. This is also why there's a massive employment crisis in the hospitality industry - people aren't paid enough to put up with people's bullshit
good man
When you work at McDonald’s but still watch Stephen work to calm down 😂😂
Edit: bro y’all got me my first 1k likes y’all are the 🏅👑🤴
😂😂
@@tylerbryant5425 what mcdonald's u work at
What mcdonald's u work at
I also work at McDonald's
Soooo me
This is a great example of all fast food Drive-Thru POS. He counts the money twice. The customer should always count the money as well. He is polite and quick. Very good job.
Lol the constant greetings and goodbyes. I do not miss this part of retail. It becomes so autopilot haha
you made sure you told every customer “ have a wonderful day “ as a customer those words make my day !
Love that!
@@StephenPatula can you make more cash booth videos and film you talking to the customer taking the order with the microphone
I've never seen a GM not complain about doing service for more than three seconds before. You seem like a great manager!
Lol right most managers are in the back doing nothing.
Wow, at the mcdonalds that I work at, we're always so short-staffed that I usually have to run the cash booth while taking orders for both drive thru lanes. I wish my job was this simple lol
yes this is the norm early morning or late at night. I hardly ever have someone just taking cash.
That was how my store always did it, except for the very peak lunch rush hour. We always put our best crew "in the hole" (drive thru window 1) because it required being able to multitask and use dual POS screens and handle 2 customers at the same time, one at the window and one at the speaker. This was decades ago though. It didn't take long to learn how to listen to the earpiece for the order, enter the order and count change all at the same time.
🤣
as someone from the uk, I was baffled when the driver handed their card to you to put into the machine. Here the McDonalds employee passes the card reader out of the window and we either use contactless or use chip and pin.
I can vouche for some McDonalds out here in Phoenix, Arizona. They been starting to do this for quite a while
Okay?
@@raulgonzalez6226 what happens if they use apple pay
Same here in Canada, I work at a tim Hortons but it's the exact same.
Because here in America there are plenty of people who'd snatch the reader just to have one 😭😭😭 its very different In most parts of America
I started some weeks ago this job, my first one. I’m very happy with this. It’s very stressful (I’m a runner) but it helps very much on problem solving and it makes you think and do faster than ever. Overall I’m very happy with this job even there’re some negative things like bad organizations of roles (sometimes I’m runner and waiter at the same time) and colleagues a little rude and they don’t want to learn some basic skills…
Another little problem are the machines. These are very useful and simple to understand but software could be develop better
what does a runner do?
@@pentree986 it’s simple: you take a tray with sandwiches on and you have to grab the correct fries size and the beverages. After you grab some napkins and straws and sauces if needed. It’s stressful because you walk a lot in circle and you have to remember the order during the rush (sometimes it’s better take two trays and assemble them at the same time). Add some big orders like 4 happy meals, 4 big menu and 4/5 sauces…..
Is that a coin dispenser for change? That's cool! I've never seen one like that.
Yep and sometimes when the change falls down the tube, coins manage to fall out or get stuck, ruining the count, lol. Manages to happen at least once a day.
They had to combat common core math somehow.
@@thrasherx2k1 not at the one i work at 💀
@@Plezki me neither, we gotta count the coins ourselves lmao
bruh i used to work at a wendys as cashier and compared to this, mcdonalds systems are so advanced and looks way easier than what we had to do manually. From the POS system having images of the cars behind each order and images of each menu item to the change machine automatically dispensing exact change, multiple people/windows instead of one window/person for everything. Wish i worked at a mcdonalds instead now lol
Never have I seen a coin dispenser work lol, must be nice to be properly staffed as well.
I’m really here on my last hour of work watching this dude work at McDonalds 😂😂 so glad I found this channel
I love listening to that coin machine going
This guy is a prime example, of a good McDonald’s worker
"Worker" mate, he owns the frickin' thing
@@randommanyey damn, he works and runs the place. That’s crazy, bro works hard every day, then still has to pay the workers, that’s a lot of pressure. A big W
Big MacRespect™ to him for that.
Fascinating to see how this works at identifying orders and the payment system. Thanks!
I did this exact job every day for 2 years (while also taking orders) but for some reason I’m still here watching this video lol, I always liked having someone take orders while I took cash but that RARELY happened so this is nice to watch 😂
I do back cash modify and take orders at my location
Always wondered what it was like to put together someone's order when they're ordering from the window. Idk if you can show us that process?
@@JesusLopez-rs9pd that's not what they're asking..
@@hollymarie7048 oh then what are they then just dumb
At my place, there were two people that contributed to putting together someone’s order.
In drive-thru there will either be three or two people (a good setup would be a person giving out the orders, a person making the drinks, and a person taking orders on the second headset. Sometimes if it’s understaffed though the person on headset will be making the drinks).
Once the person has finished making the drinks, they’ll put them on the counter for the person on window to sort out.
Then there’s the person who takes the orders from kitchen and bags them. When they’re finished, they put the food on the counter for the person at window to take. The person at window basically looks at the order onscreen and joins it to the drinks/food that are on their counter to figure out what the current customer’s order is.
If you look you can see it pops up the screen with all the menu items. You click them and you choose the burger or meal and there’s different pages for all the items.
@@imbroke1992 having worked at in n out it was pretty much the same but 90 percent of the time the person handing out the order did all the above
the hardest part is saying have a wonderful every time. respect man, i could never work in retail or fast food. I work in a boomin warehouse and i get drained from saying hi to everyone and having that small talk..
these are the NICEST mcdonalds employees i've seen in a minute.
The amount of people paying cash is just crazy!
I think most people in Aus pay card now
What’s wrong with cash?
@@kfcwickedwings Good question. I try to use cash as much as possible for day to day purchases, when shopping and when going to pub. I don't want to share with my bank/VISA where I have been, what I bought, how much much I withdraw from at an ATM at a casino, how many beers I purchased etc. (i.e I actually care about my data and don't my it be used by big corporations and/or share with the police is something happens).
Having said that, card is much more convenient especially with tap and go options.
@juiceboxer100 yeah exactly
@juiceboxer100 yes sir!
Love these McDonald's working videos, keep up with the great content
The whole photo of car then click on it for the total is genius! The ones around here always ask "Did you have this?" Here is seems like they know exactly which order is next and can say the total right away!
It's because people are dumb and skip the line so they end up paying for an order that's not theirs because they were inpatient
the pictures only show up when the order is taken from the back booth (lane 1) so if it’s taken from lane 2, pic doesn’t show up so it’s best to ask when you don’t recognize the car from your screen and avoid charging wrong
@@eddthedude5812 not really. if you're talking about a double drive thru, some people are just confused on when to go. wouldn't say they are dumb.
to add on, orders should be in the right order anyways but here and there, ppl will skip the line and/or having mobile orders or double orders that are separate
I'd like to add to these comments, the ones that LIVE on their phones, not even paying attention, are actually scary sometimes. Literally hand money out, NO eye contact, no verbal response to the cashier at all... Take change/receipt, drive on. Just the hand in the transaction, that's all. Very hard to deal with. (Not talking about that rare emergency call, which I've seen people get, these are everyday convos.)
1:07 That "thank you so much" was so sassy, I love it.
*Stop giving cashiers massive bills for
at least x2 a day, I would have people give me 100s and I'd have to get a manager to approve it in order to continue the transaction
I got a benjamin for a meal that cost 7.63 the other day
Sounds like you just need to shut up and do your job as a "cashier". I didn't hear any sarcasm.
Love the videos, reminds me of when I was working there!
Processing larger bills is part of your job as a cashier.
Sometimes those bills are all people have after they have just withdrawn cash (Somebody has yet to show me an ATM that spits out only small bills)
I work as a cashier at a discounter in Germany. (For those of you who know ALDI: That, but I work for one of their competitors) As is widely known, Germans are very reliant on cash. Some would rather die than pay by card.
It's end of the month now, so everybody now has loaded bank accounts.
Today I was on the 2nd register, meaning during my shift I was at the register for maybe a third of the time (the rest of the time I was busy restocking and tidying the store)
I had about twelve 100€ bills in my cashBox.
The only slightly annoying thing about 100€ and 200€ bills is that I have to stuff them into the cashBox under my register instead of putting them into my "cash-drawer". (Have to do that with 50€ bills too, if I have more than 5 in my drawer)
0:01 Hello! It’s 1551!
the nicest McDonald's employee/owner ever
Id like to see what the transition between breakfast and lunch/dinner looks like. How you swap everything out, etc in time
I swear, you are so proficient in your job. As a manager for a major corporation, you are the type of talent I want working for me. I hope your employer knows just how lucky they are to have you. PS ~ If I was the manager or GM, you’d be promoted in a heartbeat. Keep up your great attitude and speed. This is how fluent ALL drive throughs should be. ☺️
I believe he owns this McDonald's. Doesn't change the fact that he's great at the service aspect of it too!
Cool video mate, in Australia we now have eftpos readers mounted to the exterior ledge of the window, so drivers can tap-and-pay themselves, it's different to see that in the US the cashier takes the card in the window!
Every time you say "Have a wonderful day" .. I just wanna have a wonderful day!
Interesting to see this side of the game. Inspirational work!
I love how you say "Have a wonderful day!" Each time, you make it sound like it's the first time :) (Which is true -- to the client)
0:45 in ten UK, they reach out for you to instert, tap your card in. But I see in the us they take it, which is how that lady made a picture of someones card and stole the information
You must be the jack of all trades there. Like how you all are so polite. Like your videos man. I never worked in fast food but you make it look so easy i subscribed.
Dang he makes change pretty fast. Imagine the stamina of doing all that math 😅 I’d get stressed worrying I’d give ppl the wrong change & piss them off
I work a window at a local resturaunt, and I've gotta say, I think this might be the only area I prefer my store over McDonalds. We use Toast, which may not have as many features as McDonalds' systems (I don't know specifically what they use), it's far easier to analyze and understand. Also, I spend alot more time with guests, mainly because we're a single window resturaunt. Oh, the joys a cash window would bring us!
I was also a drive thru order taker. But at my mc donalds I head do deal with taking orders and getting the money both same. At first it was hard, we didnt had an coin dispenser, but as soon as you mastered the station it was sooo chill. No much running, most of the time customer already knew what they wanted. Only thing, that really annoyed me... When the boys from the back of the car are screaming to the front and you headset didnt catch up everything. But the driver, most of the time parents, didnt even had a clue what the kids want^^
Wish every Mcdonald's employee is like you. Have a wonderful day!
Have a wonderful day!!
I love these types of videos! please keep the booth videos going!
Thank you for making these videos. I am tired of applying for jobs and making comments to mangers while not knowing what the job really is. More companies should do this.
Awesome Video!! I would love to see you work at the other drive thru window passing food to the customers.
I'm starting to think the last maccas I worked for must of been in the ghetto because I've never seen a cash drawer in my years of working there where we held the 20s in a slot. We always had to keep them under the removeable drawer with 50s and 100s.
You're supposed to do that lol
in case of a theft you should do that worst happens they only steal the 150 or whatever you have in teh drawer! also its strange they let him handle their card!!
@@smokelesspillsyt5220 Isn't he supposed to handle the card
I worked at the golden arches for 5 years and I hated working cash booth, I never had an order taker and our drive through was a 2 lane, I hated it but I tell you I was the fastest order taker and cashier in the store. Also I worked closing shift and dayshift would never do their dishes so I'd walk in to a 3 foot tall stack of dishes at 3:00 every afternoon, heck most days they wouldn't even have the breakfast dishes clean, bouncing back and forth between the sink and the window all day sucks, ESPECIALLY in the winter, 10 below and soaked inn dishwater X(
OMG it drives me BANANAS when a customer takes an hour and a half rooting through the change cup and the glove box and every pocket and the center console hahaha
I hate how the computer screen looks like it’s still stuck in 1999
This was my home position for 1.5/2 years
I was the quiet guy so my managers would always put me in the back so they could have fun with the more sociable employees up front.
Despite that, I still loved to be in the back cashing out while taking orders, cleaning trays, and setting up oatmeal's for the morning. I could do the job blindfolded and I always left my station clean and organized.
I felt that
Same I am quiet too but I would prefer the kitchen better just sick of working this position for 3 months for 8 hours then having to clean the whole place after every shift for 6 days a week getting off at 11 at night only getting 5 hours of sleep and having school at the same time
A few things I hate in working in fast food:
•The shit pay (great colleagues make up for it tho)
•Take shit from customers and not being allowed to tell them in three different ways they’re wrong.
•When customers stood in line for 20+ minutes but still doesn’t know what they want.
•When customers doesn’t have their wallets ready to pay. Legit waited for this lady the other day to find her wallet in her purse for 3 minutes. (I could have taken 6 orders in that time).
•If we call your order and you don’t come for 5 minutes even after multiple times we’ve called it. Then don’t you have the audacity and come to me and say it was cold. Now are we just supposed to throw away all this food and make you a new serving just because you’re a stup1d fuck?
•The people treat you like you’re a robot. You could say
Me: “Hello and welcome what would you like to have today”
they answer with this order
Them: “I THIS I WANT THIS”
Me: Anything else?
Them: if I would’ve wanted something else I would have said SOOO
later on give them their food and wishes them to enjoy it walks off with it and no thank you or gratitude. Even if the order was finished in a few seconds.
Sorry rant over just needed to get it off my chest
I love my colleagues and like my job. It just has a few downsides to it.
If you're a seasoned vet you can tell people off without crossing the line. You have to know how to do it. lol
I didn't realize that many people still paid with cash!
I’m reminded of what one guy told me when everything had just been shut down where I live. I asked if he was still taking cash, and he said the best answer ever. “cash is king”
I'm in the UK and used to work retail and yes lots of people still pay with cash. I've found it's mainly the older generation that use it and mainly young people that pay using their card/phone.
i could watch this for hours lol
And today I learned how drive throughs know who's order goes to who's vehicle
1:32 INNER RAGE “cOoL DoWn, NoW”
Great to see some different parts of the operation besides the kitchen! Just might wanna go back blur a couple of the credit cards. Seems you could read them pretty easily.
This is a breath of fresh air. At multiple locations in my area, those working the window barely acknowledge your existence and act as if you are a hassle. Rarely, do you find friendly, customer-focused workers?
I know the “have a wonderful day” thing is just formality but it really means a lot when someone say that to me lol. Love this vid
Which is crazy bc In Australia that is taught in the training course and it becomes automatic
This should be renamed to POV: Perfect day dealing with customers 😂
Here in Canada, card payments are touch-less (either tap or ApplePay). The employee never handles customer cards. The card machine is on a stick and is handed over to the customer through their car window. Works great!
Wow. It is crazy how different all McDonald’s are. Mine we have to hand count all change and cash, and we always double check the order as ours doesn’t have the screen that shows you the car. Since it is Canada we also bring the debit machine to the customer instead of taking their card
Yea I have to count the change out too and mine doesn’t show the car either
Recreate this video while order taking…Trust me to anyone who doesn’t work at McDonald’s and watches this, and thinks this looks easy, it’s not! This has to be the most stressful thing to do while working at McDonald’s.
McDonald’s POS software is so nostalgic and I can’t imagine actually being able to have a demo of this
Wow, that machine gives you exactly the change you need to put back, that's great
Loving this. Could you please do the order taking?
As someone who lives in Australia I find it bizarre seeing people pay by cash. The vast majority of payments here are done electronically with some QSR's having the POS terminal on a boom so we can use our card/watch/phone to pay without handing over a card.
I wouldn't say cash is common, but here in the US people still do swear by it.
absolutely nothing bizarre about paying in cash
The poor and rural areas favor cash.
I prefer using cash for small orders. Larger orders I'll use my card.
@@amak1131 Yeah conspiracy theorists are all over cash not going away, or if they're older then 60 years old.
The difference to my store is pretty crazy.
Generally the order taking here is a lot more aggressive so customers feel like they are getting faster service and we can push cars through.
We rarely repeat the price, rather we point at an outside screen with the order details on it and say "hey, was your order correct on the screen?".
We don't give receipts out unless requested because they slow down the drivethru and is generally a waste of paper that we have to order from the supplier.
And statistically, the majority of sales is with PayPass or tap'n-go payment methods so we don't touch customer credit/ debit cards. They just tap their card on a panel that we hold out for them and they're good to go
Its nice to find a good McDonald's where they get it right and are friendly. Would love to visit this location.
Stephen, I use your videos to help me sleep at home at night as my white noise. I also work as a McDonald's Crew Chief by profession as well for 10 years of experience. This video also makes me feel i am at work
So how does it figure out the coin return so fast? I didn't see him punch in the amount given. Does it AI the notes?
Looks like there are quick buttons for $1, $5, $10, $20, and exact. He would only need to type a value in if they handed a different number like $15
I also backed it up and noticed he hit the “next dollar” button. The last woman’s total was $7.96 and she gave him $8-the next whole dollar from the total.
Amazing that its still common practice in the US to hand your card to the cashier. In Sweden and Scandinavia atleast we would never hand out our cards to someone. If the payment is at the tables they have portable card readers. Although we dont use the chip or magnetic strip on our cards either, im going out on a limb and are going to say that 99.9% of our card readers take NFC payments
OH my gosh. I am horrified that you do not have a spring clip holding down those 20s! I can GUARANTEE that the drawer is short 20 daily and its behind / under the till. In order to solve this dilemma sacrifice one of your register drawers and use the parts from it to fix all the broken ones, it helps with cash issues and saves the managers some time! =D
That coin counter can be so helpful in getting costumers change fast I wish all fast food restaurants has this
I used to work at a McDonalds. Watching these are bringing back the memories
0:47 you dont need enter pin? WTF ? Plus customers have to give you card ? Thats huge securrity risk
In the drive-through, the cards are automatically read as credit. With credit you don't need a pin. Yet, if you go inside, then you do it yourself, and the scanner asks if it's credit or debit. If you choose debit, then you enter your pin.
@@MMID303 still its crazy how you doing that. In eu you dont ever have to give your card to anyone. If you pay in drive through they just hold the scanner through the window.
I love that automatic coin dispenser. I guess it just rounds up to the nearest dollar in coins?
its gives them their change due.
“I'm going back to 2:35”
😐
You should do more of the cash booth but blue out peoples credit card just in case
the boss "this is a very important job you only say the total and have a wonderful day"
Was that dude at 3:50 chilling with his gut out lol
?
It's so weird how in America, you hand your card and they insert it. I always prefer to be given the machine and tap it myself, but maybe that's only a Canadian thing idk.
It's an "Everywhere that's not America" thing. Australia is very "never hand your card to someone else" - thats the best way to get skimmed
some mcdondald's extend the thing so you can scan and touch it. all stores are different. use your head
@@Digitalgems9000 Wow no need to get aggressive just an observation jeez
@@prabir1182 "it's so weird how in America", don't watch American videos then
@@Digitalgems9000 There’s no way you actually think that’s a reasonable expectation. It’s the comments section and I made a comment. What’s your problem?
man rlly wants be pinned bruh
Unike your local Mackey's this guy (who's parents own the restaurant) always has backup. The store is staffed in these videos and things run smoothly. Most stores work a skeleton crew and people are forced to perform several jobs at once at the lowest pay legally allowed in the States.
It’s actually really easy the reason lines get held up are 80% because of the customers not being ready or wanting to change half of the order at the window
My Manager had me crying because he said I was slowing up the line, which it was the customers not being ready when they reached my drive thru window. They were either looking for their money or decided they wanted to add an item to their order, which I have no problem with. One woman tried 3 different gift cards and then a credit card to which she had to transfer cash to. I am not going to be rude to the customers that come thru, just because the staff wants the cash out time to be extremely fast. In fact, the restaurant was short cashed when it came to their Cash +/-. IMHO you make more mistakes when you are extremely hurried in getting the car through the line.
oh man I wish we had a change dispenser at taco bell, it takes so long to grab the pennies lol
In Canada the McDonald's cashier extends the payment pad (rigged on an extension rod) out the window for the customers to tap or insert their credit card themselves.
I worked at McD's over 20 years ago. I mostly did grill but when I had to do the register I hated the learning curve needed to be efficient at it. Back then it was just like a two tone computer screen (which was fairly high tech for the times lol). You had to have the muscle memory to know to hit the number 3 for example for a Diet coke after hitting the right value meal entry number. It was all text, no images so you could be there scanning around on the screen then looking down at the number pad to find which button it is for a stupid drink meanwhile the customer is already spouting out their 3rd item when you didn't even hear the 2nd one. And oh boy, if they had a coupon or sauces or something special you were going to have angry customers who are already judging your abilities from being a McD's worker in the first place. Looking incompetent on top of that just isn't a fun experience. But once you get the hang of it there's a huge difference between the level of exhaustion from doing a register shift vs a grill shift.
The best time tbh for working the grill area is when it's busy oddly enough. Because there's usually more people concentrating on their own little area. So you'd just be like the person who has to work the end of the line. Or be the person who just keeps up on the vats for cooking the chicken stuff. The second you go down to like 3 people and others are being sent on break and if you are a closing person, it just starts to suck. You've got to run in the back to restock, clean, keep up on orders and bounce around with things while the register people are just standing there waiting for you to hurry up with an order. Managers tend to prioritize the counter area and not realized how much more physical work the grill person has to do.
The people at my Mcdonalds are super nice, the food may not be the best quality but they are never rude or impatient
my anxiety is through the roof just watching this. I can't deal with the public or handle cash. Causes me too much stress.